Mail Reply Quotes

Leigh did what any sane female faced with such an e-mail would do: deleted it to resist the temptation of replying, cleared her trash to resist the temptation of recalling it, and then called tech support to restore all her recently deleted e-mails. (Chasing Harry Winston)

He saw it for the first time: on the day he died he would be wearing unmatching socks, there would be unanswered e-mails, and in the hovel he called home there would still be shirts missing cuff buttons, a malfunctioning light in the hall, and unpaid bills, uncleared attics, dead flies, friends waiting for a reply and lovers he had not owned up to.

And then the years were gone, and he was back at Winterfell once more, wearing a quilted leather coat in place of mail and plate. His sword was not made of wood, and it was Robb who stood facing him, not Iron Emmett. Every morning they had trailed together, since they were big enough to walk; Snow and Stark, spinning and slashing about the wards of Winterfell, shouting and laughing, sometimes crying when there was no one else to see. They were not little boys when they fought, but knights and mighty heroes. "I'm Prince Aemon the Dragonknight," Jon would call out, and Robb would shout back, "Well, I'm Florian the Fool." Or Robb would say, "I'm the Young Dragon," and Jon would reply, "I'm Ser Ryam Redwyne." That morning he called it first. "I'm Lord of Winterfell!" he cried, as he had a hundred times before. Only this time, this time, Robb had answered, "You can't be Lord of Winterfell, you're bastard-born. My lady mother says you can't ever be the Lord of Winterfell.

Garrett has been the best friend a girl could want, so how could I be so stupid as to think about shutting him out for good? I've been so busy thinking about my unrequited love, I haven't even stopped to consider the other, more important part of our relationship. Friendship. Ignoring him now would make him think I don't care, that I don't want to be friends. I want to get over him, not lose him for good! How must he feel, with me not replying to his texts and e-mails like this? What kind of friend am I?

When you get an e-mail and reply to the sender, you simply obliterate everything they sent you and then, in small square brackets, write: [deletia] It stands for everything that's been lost.

Blue had once intercepted a set of e-mails on her mother’s computer; one of Maura’s male clients had ardently begged Maura to bring Blue “and whatever else you cannot live without” to his row house in Baltimore. In the reply, Maura had sternly informed him that this was not a possibility, for many reasons, chief of which that she would not leave Henrietta and least of which that she didn’t know if he was an ax murderer. He had e-mailed back only a sad-face smiley. Blue always wondered what became of him.

Emergency? Knighthawk sent. I’m just bored. I blinked, holding my phone and rereading that text. Bored? I sent. You’re literally spying on the entire world, Knighthawk. You can read anyone’s mail, listen to anyone’s phone calls. First, it’s not the whole world, he wrote. Only large chunks of North and Central America. Second, do you have any idea how mind-numbingly DULL most people are? I started a reply, but a flurry of messages came at me, interrupting what I was going to say. Oh! Knighthawk wrote. Look at this pretty flower! Hey. I want to know if you like me, but I can’t say that, so here’s an awkward flirtation instead. Where are you? I’m here. Where? Here. There? No, here. Oh. Look at my kid. Look at my dog. Look at me. Look at me holding my kid and dog. Hey, everyone. I took a huge koala this morning. Barf. The world is ruled by deific beings who can do stuff like melt buildings into puddles of acid, and all people can think of to do with their phones is take pictures of their pets and try to figure out how to get laid.

No one lies on his deathbed wishing he’d had the time to reply to one more e-mail, but a great many people express regrets about not having treated life with more purpose.

Professorial E-mail Sorting: Do not reply to an e-mail message if any of the following applies: It’s ambiguous or otherwise makes it hard for you to generate a reasonable response. It’s not a question or proposal that interests you. Nothing really good would happen if you did respond and nothing really bad would happen if you didn’t.

Maxine will sometimes compliment us on our hair or other aspects of our scruffy appearance. The next day, or even later the same day, she'll send an all-caps e-mail asking why a certain form is not on her desk. This will prompt a peppy reply, one barely stifling a howl of fear: Hey Maxine! The document you want was actually put in your in-box yesterday around lunchtime. I also e-mailed it to you and Russell. Let me know if you can't find it! Thanks! Laars P.S. I'm also attaching it again as a Word doc, just in case. There's so much wrong here: the fake-vague around lunchtime, the nonsensical Thanks, the quasi-casual postscript. The exclamation points look downright psychotic.

What do you like to read?” she asked. “Everything,” I answered, a vague reply but true. I loved thrillers, ghost stories, and stories set in different cultures. I liked reading about anyone who had an interesting life, from women who dressed up as men to fight in the Civil War, to the guy who invented Q-tips. If nothing else was available, I read junk mail and the backs of cereal boxes.

Ed Lim’s daughter, Monique, was a junior now, but as she’d grown up, he and his wife had noted with dismay that there were no dolls that looked like her. At ten, Monique had begun poring over a mail-order doll catalog as if it were a book–expensive dolls, with n ames and stories and historical outfits, absurdly detailed and even more absurdly expensive. ‘Jenny Cohen has this one,’ she’d told them, her finger tracing the outline of a blond doll that did indeed resemble Jenny Cohen: sweet faced with heavy bangs, slightly stocky. 'And they just made a new one with red hair. Her mom’s getting it for her sister Sarah for Hannukkah.’ Sarah Cohen had flaming red hair, the color of a penny in the summer sun. But there was no doll with black hair, let alone a face that looked anything like Monique’s. Ed Lim had gone to four different toy stores searching for a Chinese doll; he would have bought it for his daughter, whatever the price, but no such thing existed. He’d gone so far as to write to Mattel, asking them if there was a Chinese Barbie doll, and they’d replied that yes, they offered 'Oriental Barbie’ and sent him a pamphlet. He had looked at that pamphlet for a long time, at the Barbie’s strange mishmash of a costume, all red and gold satin and like nothing he’d ever seen on a Chinese or Japanese or Korean woman, at her waist-length black hair and slanted eyes. I am from Hong Kong, the pamphlet ran. It is in the Orient, or Far East. Throughout the Orient, people shop at outdoor marketplaces where goods such as fish, vegetables, silk, and spices are openly displayed. The year before, he and his wife and Monique had gone on a trip to Hong Kong, which struck him, mostly, as a pincushion of gleaming skyscrapers. In a giant, glassed-in shopping mall, he’d bought a dove-gray cashmere sweater that he wore under his suit jacket on chilly days. Come visit the Orient. I know you will find it exotic and interesting. In the end he’d thrown the pamphlet away. He’d heard, from friends with younger children, that the expensive doll line now had one Asian doll for sale – and a few black ones, too – but he’d never seen it. Monique was seventeen now, and had long outgrown dolls.

What obstacles or bottlenecks are holding you back from achieving X, and how can I help remove these?” Instead of pestering him, offer sincerely to support him. You will get a warmer reply than you would by just e- mailing him another demand.

And she’d also found Logan again. Now he was her … what? New-old boyfriend? Lover? Skype buddy? Pen pal with benefits? Whatever his title, his e-mails filled her inbox. Sometimes he sent five a day, short and quipping. Other times he sent longer, more serious ones. She kept her tone light when she replied. That’d always been her MO—a joke, a jab. A way to deflect from what she was really feeling. A way to keep the nonstop ache of missing him from becoming too painful to survive. And honestly, what was there to say that would come close to what she felt? The moments they’d spent together before he’d shipped out on his latest naval tour had been the most peaceful she could remember—even with her anxiety about her dad. It’d been the first time she’d felt complete in a long time. And then, just like that, he was gone again.

Of course most people underestimate the warrior characteristics of the Anglo-Saxon and Norman peoples anyway. It takes a heap of piety to keep a Viking from wanting to go sack a city.” —Jerry Pournelle, in a reply to reader e-mail, in Chaos Manor Mail 141, February 19-25, 2001

Miss Thane turned her head to look up at Sir Tristram. ‘I wish you will tell me what you did,’ she said. ‘You were not on the Brighton mail, were you? Is it possible that you rode here ventre à terre?’ ‘No,’ replied Sir Tristram. ‘I came post.’ Miss Thane seemed to abandon interest in his proceedings.

TO MASTER, FROM KREACHER. Harry stared at it. “D’you reckon this is safe to open?” he asked. “Can’t be anything dangerous, all our mail’s still being searched at the Ministry,” replied Ron, though he was eyeing the parcel suspiciously. “I didn’t think of giving Kreacher anything. Do people usually give their house-elves Christmas presents?” asked Harry, prodding the parcel cautiously. “Hermione would,” said Ron. “But let’s wait and see what it is before you start feeling guilty.” A moment later, Harry had given a loud yell and leapt out of his camp bed; the package contained a large number of maggots. “Nice,” said Ron, roaring with laughter. “Very thoughtful.

Sadly not. Back in the snail-mail era, people usually only wrote letters when they had something important to relate. Rather than writing the first thing that came into their heads, they considered carefully what they wanted to say and how to phrase it. They expected to receive a similarly considered answer. Most people wrote and received no more than a handful of letters a month and seldom felt compelled to reply immediately. Today I receive dozens of emails each day, all from people who expect a prompt reply. We thought we were saving time; instead we revved up the treadmill of life to ten times its former speed and made our days more anxious and agitated. Here and there

As a general, Napoleon made it his habit to delay responding to the mail. His secretary was instructed to wait three weeks before opening any correspondence. When he finally did hear what was in a letter, Napoleon loved to note how many supposedly “important” issues had simply resolved themselves and no longer required a reply. While Napoleon

Last year, I was conversing by e-mail with an acquaintance who was investigating the black market in cadaver parts. She came into possession of a sales list for a company that provides organs and tissues for research. On the list was “vagina with clitoris.” She did not believe that there could be a legitimate research purpose for cadaver genitalia. She assumed the researcher had procured the part to have sex with it. I replied that physiologists and people who study sexual dysfunction still have plenty to learn about female arousal and orgasm, and that I could, with little trouble, imagine someone needing such a thing. Besides, I said to this woman, if the guy wanted to nail the thing, do you honestly think he’d have bothered with the clitoris?

In particular, interrogative e-mails like these generate an initial instinct to dash off the quickest possible response that will clear the message—temporarily—out of your inbox. A quick response will, in the short term, provide you with some minor relief because you’re bouncing the responsibility implied by the message off your court and back onto the sender’s. This relief, however, is short-lived, as this responsibility will continue to bounce back again and again, continually sapping your time and attention. I suggest, therefore, that the right strategy when faced with a question of this type is to pause a moment before replying and take the time to answer the following key prompt: What is the project represented by this message, and what is the most efficient (in terms of messages generated) process for bringing this project to a successful conclusion? Once you’ve answered this question for yourself, replace a quick response with one that takes the time to describe the process you identified, points out the current step, and emphasizes the step that comes next. I call this the process-centric approach to e-mail, and it’s designed to minimize both the number of e-mails you receive and the amount of mental clutter they generate.

To reduce the friction with another person, apply the “catch more flies with honey” approach. Send him an e-mail, but instead of asking if he has done the work for you (which obviously he hasn’t), go and see him. Ask him, “What obstacles or bottlenecks are holding you back from achieving X, and how can I help remove these?” Instead of pestering him, offer sincerely to support him. You will get a warmer reply than you would by just e-mailing him another demand. When

Andrew Carnegie, the poverty-stricken Scotch lad who started to work at two cents an hour and finally gave away $365 million, learned early in life that the only way to influence people is to talk in terms of what the other person wants. He attended school only four years; yet he learned how to handle people. To illustrate: His sister-in-law was worried sick over her two boys. They were at Yale, and they were so busy with their own affairs that they neglected to write home and paid no attention whatever to their mother’s frantic letters. Then Carnegie offered to wager a hundred dollars that he could get an answer by return mail, without even asking for it. Someone called his bet; so he wrote his nephews a chatty letter, mentioning casually in a postscript that he was sending each one a five-dollar bill. He neglected, however, to enclose the money. Back came replies by return mail thanking “Dear Uncle Andrew” for his kind note and—you can finish the sentence yourself.

When you start to find genuine love, the ways you used to manipulate people to get what you thought was love suddenly become clear and obvious. You might expect this to be embarrassing; in fact, it’s often funny, and you find that it’s easy to forgive yourself for your own humanity. You realize that the old ways of seeking approval were just a misunderstanding that has been cleared up now, and you are grateful for that. I sent out an e-mail asking how inquiry had worked for people. The replies kept coming in, five hundred pages of them. As I read, I was moved by how much people had suffered, in so many different ways, and by the delight they took in waking up from the dream of what they thought was happening in their lives and seeing what was really happening. Inquiry seemed like a magic realm that they could come home to after a long, amazing journey, a house where they could sit around the fire, telling tales of danger overcome, and laughing with old friends. When you don’t believe your stressful thoughts, all that’s left are love and laughter.

YOU NEVER THANKED ME FOR THE BURGER. INGRATE. He checked his work e-mail and fired off a few quick replies. About ten minutes later, he got a text message from Brooke. SOMEBODY WOULD’VE BEEN THANKED IN PERSON, IF HE HADN’T STORMED OUT OF MY OFFICE AS PART OF SOME CRANKY-MAN TIRADE. He smiled while replying. OUT OF THE KINDNESS OF MY HEART, I’LL LET YOU THANK ME IN PERSON OVER DINNER TONIGHT. GOT GOOD NEWS TODAY, NEED TO CELEBRATE. JUST HOW GOOD IS THIS GOOD NEWS? she wrote back. Cade thought about that. ON A SCALE OF MEH TO HOLY-SHIT-I-JUST-WON-THE-ROSE-BOWL, I’D SAY THIS COMES IN AT REALLY DAMN COOL.

Back in the snail-mail era, people usually only wrote letters when they had something important to relate. Rather than writing the first thing that came into their heads, they considered carefully what they wanted to say and how to phrase it. They expected to receive a similarly considered answer. Most people wrote and received no more than a handful of letters a month and seldom felt compelled to reply immediately. Today I receive dozens of emails each day, all from people who expect a prompt reply. We thought we were saving time; instead we revved up the treadmill of life to ten times its former speed and made our days more anxious and agitated.

He had always assumed that a time would come in adulthood, a kind of plateau, when he would have learned all the tricks of managing, of simply being. All mail and e-mails answered, all papers in order, books alphabetically on the shelves, clothes and shoes in good repair in the wardrobes, and all his stuff where he could find it, with the past, including its letters and photographs, sorted into boxes and files, the private life settled and serene, accommodation and finances likewise. In all these years this settlement, the calm plateau, had never appeared, and yet he had continued to assume, without reflecting on the matter, that it was just around the next turn, when he would exert himself and reach it, that moment when his life became clear and his mind free, when his grown-up existence could properly begin. But not long after Catriona's birth, about the time he met Darlene, he thought he saw it for the first time: on the day he died he would be wearing unmatching socks, there would be unanswered e-mails, and in the hovel he called home there would still be shirts missing cuff buttons, a malfunctioning light in the hall, and unpaid bills, uncleared attics, dead flies, friends waiting for a reply, and lovers he had not owned up to. Oblivion, the last word in organization, would be his only consolation.

Berrigan gave vent to a meaningful cough, which seemed to conceal the word rubbish inside it. Pritchard looked up at him with a smile. “Oh, and of course, I received a pigeon mail from Berrigan a week or so ago, telling me what you’re up to.” Halt and Crowley both swung round to look at the occasional jongleur. He shrugged. “Didn’t I tell you we keep in touch from time to time?” he asked, indicating Pritchard with a nod of his head. “No. Egon said he did. But I don’t recall your mentioning it,” Crowley replied. Berrigan thought for a second or two, then said, “Pritchard and I keep in touch from time to time.” “Highly amusing,” Crowley said, giving Berrigan a withering look. Berrigan managed to survive without being too withered.

Today I bought my first issue of Modern Bride Magazine, the November issue. I have it right here. I ordered a year's subscriptioin, using the 1800 number and not the business reply mail card. Your Dream Dress (It's Here!) 50 Romantic Honeymoons - From Sweet to Sexy 12 Reception Hints You Can't Overlook 6 Real Bridal Makeovers with Expert Tips for You I discover that holding the magazine makes me anxious. I put it down. I am wondering if there is a way to make me over and, if so, will I be able to be made back. It strikes me that I am going to have to have a wedding. And it is going to have to be perfect, according to this magazine. There are 12 reception hints I can't overlook. And that's just the tip of the bayonet. My gut feeling is, My GOD, haven't I done enough?

Raymond sent me an electronic mail message at work the next week—it was very odd, seeing his name in my in-box. As I’d expected, he was semiliterate. Hi E, hope all good with u. Got a wee favor to ask. Sammy’s son Keith has invited me to his 40th this Saturday (ended up staying late at that party BTW, it was a rite laugh). Fancy being my plus one? It’s at the golf club, there’s a buffet? No worries if not—let me no. R A buffet. In a golf club. The Lord giveth and the Lord taketh away. And two parties in a month! More parties than I had been to in two decades. I hit reply: Dear Raymond, I should be delighted to accompany you to the birthday celebration. Kind regards, Eleanor Oliphant (Ms.) Moments later, I received a response: Twenty-first-century communication. I fear for our nation’s standards of literacy.

But the actual mail was delivered to the little brick post office on the main drag and distributed to the keyed, ornate boxes inside. My family had one of the lower numbers because we’d inherited our box as it was passed down through the Shepherd line. “So your family is Levan royalty, then?” Moses had teased. “Yes. We Shepherds rule this town,” I replied. “Who has PO Box number 1?” he inquired immediately. “God,” I said, not missing a beat. “And box number 2?” He was laughing as he asked. “Pam Jackman.” “From down the street?” “Yes. She’s like one of the Kennedys.” “She drives the bus, right?” he asked. “Yes. Bus driver is a highly lauded position in our community.” I didn’t even crack a smile. “So boxes 3 and 4?” “They are empty now. They are waiting for the heirs to come of age before they inherit their mailboxes. My son will someday inherit PO Box #5. It will be a proud day for all Shepherds.” “Your son? What if you have a daughter?” His eyes got that flinty look that made my stomach feel swishy. Talking about having children made me think about making babies. With Moses. “She’s going to be the first female bull-rider who wins the national title. She won’t be living in Levan most of the time. Her brothers will have to look after the family name and the Shepherd line . . . and our post office box,” I said, trying not to think about how much I would enjoy making little bull-riders with Moses.

For me, the biggest conflict with the surgery date was that it fell on the same day as Cole’s junior/senior formal at school. The formal had been a big night for Reed two years earlier, with the highlight being a special ring ceremony. Juniors receive their senior rings and ask two special people in their lives to turn the ring on their finger. Reed has asked me to be one of those two people for him, which was a special honor for me. If Cole wants me there, I will reschedule Mia’s surgery. “Cole, who are you planning on having turn your ring?” I asked. “I didn’t get a ring, Mom. I really don’t want one,” Cole replied. Seriously? I thought. Boy, are you your father’s son or what? “All I really care about is getting some really good pictures.” I knew Cole was telling me the truth. He is not about fanfare or rituals. But he did want to remember the night. “Absolutely! I’ll make sure we have plenty of pictures of you,” I exclaimed. As it turned out, I think he was the most photographed student that night. Since I could not be there in person, people texted, e-mailed, and tagged me on Facebook with pictures of him. Again, my friends and Cole’s friends’ parents did what they could to help us through this difficult time. Something as simple as taking pictures was priceless to me. Yes, Cole was completely fine with my not being at the formal, but he was also sad that he could not be at the hospital for Mia. I assured him that there’s never a good time for surgery, and he shouldn’t feel guilty about attending his event--all of us wanted him to go and have a great time.

The next day’s call would be vital. Then at 12:02 P.M., the radio came to life. “Bear at camp two, it’s Neil. All okay?” I heard the voice loud and clear. “Hungry for news,” I replied, smiling. He knew exactly what I meant. “Now listen, I’ve got a forecast and an e-mail that’s come through for you from your family. Do you want to hear the good news or the bad news first?” “Go on, then, let’s get the bad news over with,” I replied. “Well, the weather’s still lousy. The typhoon is now on the move again, and heading this way. If it’s still on course tomorrow you’ve got to get down, and fast. Sorry.” “And the good news?” I asked hopefully. “Your mother sent a message via the weather guys. She says all the animals at home are well.” Click. “Well, go on, that can’t be it. What else?” “Well, they think you’re still at base camp. Probably best that way. I’ll speak to you tomorrow.” “Thanks, buddy. Oh, and pray for change. It will be our last chance.” “Roger that, Bear. Don’t start talking to yourself. Out.” I had another twenty-four hours to wait. It was hell. Knowingly feeling my body get weaker and weaker in the vain hope of a shot at the top. I was beginning to doubt both myself and my decision to stay so high. I crept outside long before dawn. It was 4:30 A.M. I sat huddled, waiting for the sun to rise while sitting in the porch of my tent. My mind wandered to being up there--up higher on this unforgiving mountain of attrition. Would I ever get a shot at climbing in that deathly land above camp three? By 10:00 A.M. I was ready on the radio. This time, though, they called early. “Bear, your God is shining on you. It’s come!” Henry’s voice was excited. “The cyclone has spun off to the east. We’ve got a break. A small break. They say the jet-stream winds are lifting again in two days. How do you think you feel? Do you have any strength left?” “We’re rocking, yeah, good, I mean fine. I can’t believe it.” I leapt to my feet, tripped over the tent’s guy ropes, and let out a squeal of sheer joy. These last five days had been the longest of my life.

It is a well known fact that warriors and wizards do not get along, because one side considers the other side to be a collection of bloodthirsty idiots who can't walk and think at the same time, while the other side is naturally suspicious of a body of men who mumble a lot and wear long dresses. Oh, say the wizards, if we're going to be like that, then, what about all those studded collars and oiled muscles down at the Young Men's Pagan Association? To which the heroes reply, that's a pretty good allegation coming from a bunch of wimpsoes who won't go near a woman on account, can you believe it, of their mystical power being sort of drained out. Right, say the wizards, that just about does it, you and your leather posing pouches. Oh yeah, say the heroes, why don't you... And so on. This sort of thing has been going on for centuries, and caused a number of major battles which have left large tracts of land uninhabitable because of magical harmonics. In fact, the hero even at this moment galloping towards the Vortex Plains didn't get involved in this kind of argument, because they didn't take it seriously, mainly because this particular hero was a heroine. A redheaded one. Now, there is a tendency at a point like this to look over one's shoulder at the cover artist and start going on at length about leather, thigh-boots and naked blades. Words like "full", "round" and even "pert" creep into the narrative, until the writer has to go and have a cold shower and lie down. Which is all rather silly, because any woman setting out to make a living by the sword isn't about to go around looking like something off the cover of the more advanced kind of lingerie catalogue for the specialised buyer. Oh well, all right. The point that must be made is that although Herrena the Henna-Haired Harridan would look quite stunning after a good bath, a heavy-duty manicure, and the pick of the leather racks in Woo Hun Ling's Oriental Exotica and Martial Aids on Heroes Street, she was currently quite sensibly dressed in light chain mail, soft boots, and a short sword.

I urge, then, first of all, that petitions, prayers, intercession and thanksgiving be made for all people. —1 Timothy 2:1 (NIV) In the middle of a busy morning at the office, I’d just finished a long e-mail to a colleague when the phone rang. I didn’t recognize the number but answered. A faint voice said, “I’m Bernadette.” “I’m Rick Hamlin,” I replied, trying to remember if there was a Bernadette in any story I was working on. “May I help you?” “I need someone to pray for me,” she said. “My friend Mary is very sick from cancer. They’ve just put her on hospice care. I don’t know what to do…” Her voice broke. “You need to speak to someone at OurPrayer…,” I started to say. OurPrayer is our ministry here at Guideposts with dedicated, trained staff members and volunteers who pray for people on the Web and on the phone. But if I transferred the call, Bernadette might hang up, lose her nerve. I couldn’t put her on hold. “Tell me about your friend,” I said. They knew each other from childhood. They talked on the phone every day. The cancer had come very quickly. Bernadette was in shock. Each time she visited her friend, she was afraid of dissolving in tears. “If I could just pray with someone,” she said. I found myself asking, “Want me to pray with you right now?” “Yes, please,” she said. I closed my eyes and lowered my voice, hoping none of my colleagues would interrupt. I’m not sure what I said, but I trusted that the right words would come. “Be with Mary and Bernadette,” I ended. “Amen.” “Amen,” Bernadette said. “Thank you, sir. That was nice of you.” She hung up, and I returned to work. Maybe Bernadette was supposed to get my number. Perhaps praying for her was the most important thing I would do all day. Dear Lord, let me know how to say yes when You call. —Rick Hamlin Digging Deeper: Eph 6:18; Col 4:2

Advertisements with Semco’s name at the top ran in several newspapers asking for résumés via e-mail. Four hundred people replied. There were no rules for narrowing down the respondents. We didn’t want a list of requirements to limit our options, so the idea was to make the process highly intuitive and to follow our gut reactions.

Ian wanted to know how I got Michael to talk about such matters and I explained what I had discovered in Jill’s diary and what she herself had said about the need for candour in biography. I also mentioned that four-minute silence in which Michael seemed to be calculating what to say. “I know those silences,” Ian said, laughing again. “It’s going to be a good book,” Ian told me. “I’ve learned more from you than you have from me,” he added. “I try to give good value,” I replied. “So Elizabeth was not the innocent thing I thought she was,” he marvelled. I suggested perhaps nothing would have happened if Michael had not taken the initiative. “He did?” Ian asked. “How do you know?” “Because I asked him,” I told Ian. “Michael is not the man we always believe him to be,” Julie said. “There are other sides to Michael Foot, “ I announced, “which is what one should learn in a biography.” Ian wondered aloud about what the Daily Mail would do with such a story. Both Ian and Julie cautioned me to have nothing to do with the tabloids; publishing there would set Michael off. “Michael Foot: A Sexual Life,” Ian said, and laughed. “Michael Foot in Love,” Julie countered. “There is a passion there, yes,” I agreed. “ I always thought his interest was academic,” Ian noted. “No, it ain’t,” Julie said.

By the way, I like letters. Letter writing has been an important pasttime for the church. I can’t promise I’ll write you back, but I will read your letter, and I’ll do my best to reply. Right now, I’m running about six months behind on writing. And I prefer old-school snail mail: Shane Claiborne, PO Box 12798, Philadelphia, PA 19134.

Make your business e-mail address sound professional — do not make the mistake of choosing a cute name like SweetMelissa@gmail.com or HotBob@gmail.com.   Instead, use something like YourNameFreelanceSEO@gmail.com or YourNameProSEO@gmail.com. You’ll be using this e-mail address to reply to client inquiries, and/or to pitch your services to new potential clients. Day 6 Proofread your sample articles.

The only way to keep up with all of this work was to do what SpaceX had promised from the beginning: operate in the spirit of a Silicon Valley start-up. Musk was always looking for brainy engineers who had not just done well at school but had done something exceptional with their talents. When he found someone good, Musk was relentless in courting him or her to come to SpaceX. Bryan Gardner, for example, first met Musk at a space rave in the hangars at the Mojave airport and a short while later started talking about a job. Gardner was having some of his academic work sponsored by Northrop Grumman. “Elon said, ‘We’ll buy them out,’” Gardner said. “So, I e-mailed him my resume at two thirty A.M., and he replied back in thirty minutes addressing everything I put in there point by point. He said, ‘When you interview make sure you can talk concretely about what you do rather than use buzzwords.’ It floored me that he would take the time to do this.

One of history’s few iron laws is that luxuries tend to become necessities and to spawn new obligations. Once people get used to a certain luxury, they take it for granted. Then they begin to count on it. Finally they reach a point where they can’t live without it. Let’s take another familiar example from our own time. Over the last few decades, we have invented countless time-saving devices that are supposed to make life more relaxed – washing machines, vacuum cleaners, dishwashers, telephones, mobile phones, computers, email. Previously it took a lot of work to write a letter, address and stamp an envelope, and take it to the mailbox. It took days or weeks, maybe even months, to get a reply. Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life? Sadly not. Back in the snail-mail era, people usually only wrote letters when they had something important to relate. Rather than writing the first thing that came into their heads, they considered carefully what they wanted to say and how to phrase it. They expected to receive a similarly considered answer. Most people wrote and received no more than a handful of letters a month and seldom felt compelled to reply immediately. Today I receive dozens of emails each day, all from people who expect a prompt reply. We thought we were saving time; instead we revved up the treadmill of life to ten times its former speed and made our days more anxious and agitated.

Tessa Dahl A daughter of famed British novelist Roald Dahl, Tessa Dahl was a good friend of Diana’s and her colleague at several successful charities. A prolific writer and editor, Tessa is a regular contributor to many important British newspapers and magazines, including the Sunday Times, the Daily Mail, the Telegraph, Vogue and the Tatler. When the Princess arrived, I made the introductions, which were such fun, although my hair was falling down…according to the photos. So I sat in the Royal Box next to her, and then we went to the Royal Loo (wooden seat) and I said to her, “How, ma’am, do you manage to go to the loo with such control; that is, not need to be rushing there all the time?” She replied that if you were due to attend a long function, you simply had to limit your liquids earlier, and then when you went to make sure you absolutely had totally, totally finished. Sorry, but I find these hints fascinating.

These friends of mine recently went to Canada to get married,” she replies. “They’re two women, and I came home to wrap up their gift and found a copy of the local Catholic newspaper with a headline about gay marriage being a moral failing.” She shakes her head. “I just set it in the recycling bin and thought, Well, you’re dead wrong, and prayed for change. Then I mailed the gift.

E-mail madness, or e-mailopathy, is the name I have for the psychological disorder where people are so overwhelmed by the waves of e-mail they receive that they protect their psyche by never reading any of it. Instead they skim e-mails quickly and write and send replies even quicker, like a paranoid, drunk blindfolded man pulling the trigger of a fully loaded AK-47. What they don't realize is if they send waves of bad e-mail out, they're guaranteed to get waves of bad e-mail back, especially if the person on the other end has the same disorder they do.

It is far more likely Mary found a new position and simply decided to leave us. I suspect we'll get a letter from her in the mail eventually asking for her back wages." "Which you won't pay." "Which Papa won't pay. He won't be happy about this at all. I cannot think of a way to conceal what has happened from him. He'll be sure to blame me in some fashion." "It is hardly your fault if one of the maids decides to change employment, Lucy," Anna said robustly. "You'll just have to stand up for yourself." Lucy bit back her hasty reply. It was easy for Anna to suggest she should be more forthright with their father when she was his favorite child, and not the oldest daughter of the house whose duty had been laid out for her from the cradle. Even now, when she knew her father's air of authority hid only his appalling selfishness, she still hadn't found a way to break free of his oft-expressed expectations. What had once been unquestioning obedience had slowly turned into a bitter and unexpressed resentment she had to conceal to avoid telling him her true feelings.

He had mastered the art of conducting a love affair through all its stages, from infatuation to consummation, wholly within its mind. How could he do that? The indispensable first step was to capture what he called “a living image” of the beloved and make it his own. Upon this image he would then dwell, giving breath to it, until he had reached a point where, still in the realm of the imagination, he could begin to make love to this succubus of his and eventually conduct her into the utmost transports; and this whole passionate history would remain unbeknown to the earthly original. [ On the erotic life ] It all hinged, he replied, on being able to capture, through the closest, most dedicated attention, that unique unconscious gesture, too slight or too fleeting to be noticed by the average eye, by which a woman gave herself away - gave away her erotic essence, that is to say, her soul. The way she turned her wrist to look at her wristwatch, for example, or the way she reached down to pull tight the strap of a sandal. Once that unique movement was caught, the erotic imagination could explore it at leisure until the woman’s every last secret was laid open, not excluding how she moved in the arms of a lover, how she came to her climax. From the giveaway gesture all followed “as if by fate”. [ On the erotic life ] That’s the beauty of thoughts, isn’t it, that distance doesn’t matter, and separation. [ On compassion ] The woman from Lausanne complains above all of loneliness. She has created a protective ritual for herself in which she retires to bed at night with music playing in the background and lies cosily reading a book, immersed in what she tells herself is bliss. Then, as she begins to reflect on her situation, bliss turns to disquiet. Is this truly the best that life affords, she asks herself - lying in bed alone with a book? Is it such a good thing to be a comfortable, prosperous citizen of a model democracy, secure in her home in the heart of Europe? Despite herself, she grows more and more agitated. She rises, dons dressing gown and slippers and takes up her pen. [ On fan mail ]

When Globe and Mail reporter Omar El Akkad traveled to Waterloo to visit Lazaridis, he got an unexpected reply after wondering aloud what might happen if PlayBook failed. “Are you Canadian?” Lazaridis asked El Akkad, a Canadian citizen of Egyptian descent. Sweeping his arm toward RIM’s sprawling campus of buildings and nearby research institutes he and Balsillie founded, Lazaridis waved the flag, “Jim and I have invested a whole bunch in this country and community … gosh look at the success.

drawer of some kind. “Got it,” she said. “I found what we needed in the second place I looked.” “Hey,” Nelson objected. “Wait a minute. That’s part of the linen closet. You can’t take that.” “You’re right,” Robin replied. “This drawer is part of the linen closet, but we can take it. Have you ever bothered looking inside it?” Drexel Nelson answered with a shrug. “Me? Why would I? Washing clothes and making beds aren’t my responsibility around here.” They will be now, buddy boy, Joanna thought. “What did you find, Agent Watkins?” she asked aloud. “The top couple of layers in the drawer contained exactly what you’d expect in a linen closet—sheets and pillowcases—but underneath those is a gold mine of material: handwritten letters and notes from what looks like a whole flock of lovesick boys. At least that’s what the ones on the top of the stack appear to be.” “Letters?” Joanna asked. “As in snail mail letters?” “Not exactly,” Robin replied. “I think it’s more likely that the notes were cloak-and-dagger stuff, dropped off somewhere and collected by hand rather than sent through USPS. But now we know why nothing

Kenny, used a ramrod to force the ammunition down the length of the barrel of a gun that everyone referred to as Nuke-U-Ler. “Okay,” Kenny said, his speech slightly slurred, beer cans scattered around his feet, “now I just open the valve here on the propane tank and set the pressure regulator to sixty PSI.” Buster struggled to write this down in his notebook, his fingers frozen at the tips, and asked, “Now what does PSI stand for?” Kenny looked up at Buster and frowned. “I have no idea,” he said. Buster nodded and made a notation to look it up later. “Open the gas valve,” Kenny continued, “wait a few seconds for it to regulate, then close the valve and open up the second valve here. That sends the propane into the combustion chamber.” Joseph, missing two fingers on his left hand, his face round and pink like a toddler’s, took another swig of beer and then giggled. “It’s about to get good,” he said. Kenny closed the valves and pointed the contraption into the air. “Squeeze the igniter button and—” Before he could finish, the air around the men vibrated and there was a sound like nothing Buster had ever heard before, a dense, punctuated explosion. A potato, a trail of vaporous fire trailing behind it, shot into the air and then disappeared, hundreds of yards, maybe a half mile across the field. Buster felt his heart stutter in his chest and wondered, without caring to discover the answer, why something so stupid, so unnecessary and ridiculous, made him so happy. Joseph put his arm around Buster and pulled him close. “It’s awesome, isn’t it?” he asked. Buster, feeling that he might cry at any moment, nodded and replied, “Yes it is. Hell yes it is.” Buster had come to Nebraska on assignment from a men’s magazine, Potent, to write about these four ex-soldiers who had been, for the past year, building and testing the most high-tech potato cannons ever seen. “It’s so goddamned manly,” said the editor, who was almost seven years younger than Buster, “we have to put it in the magazine.” Buster had been in his one-room apartment in Florida, his Internet girlfriend not returning his e-mails, nearly out of money, not working on his overdue third novel, when the editor had called him to offer the job. Even with the terrible circumstances of his life at the moment, he was loath to accept the assignment.

Not that Cody replied. In fact, he hadn’t acknowledged even receiving any of the texts or e-mails she’d sent in the past hour. She speculated that he was out of cell phone range, busy with something, or simply unresponsive and rude. All three were distinct possibilities. She began to understand why Larry Olson, Cody’s former partner, became so frustrated with him.

Piers Morgan Piers Morgan is a British journalist best known for his editorial work for the Daily Mirror from 1995 through 2004. He is also a successful author and television personality whose recent credits include a recurring role as a judge on NBC’s America’s Got Talent. A controversial member of the tabloid press during Diana’s lifetime, Piers Morgan established a uniquely close relationship with the Princess during the 1990s. Lunch with Diana. A big day--a massive, humongous day, in fact. I got there ten minutes early, feeling decidedly nervous. The Kensington Palace front door was opened by her beaming butler. He walked me up the stairs, chatting cheerfully about the weather and my journey, as if a tabloid editor prowling around Diana’s home was a perfectly normal occurrence. He said that the “Boss” was running a bit late, joking that “she’ll be furious you are here first!” and invited me to have a drink. “What does she have?” I asked. “Water, usually,” he replied, “but wouldn’t you rather have a nice glass of wine? She won’t mind in the slightest.” I readily agreed, if only to calm my racing heartbeat. He then left me alone in the suitably regal sitting room. Diana had a perfectly normal piano covered in perfectly normal family snaps. It’s just that this family was the most photographed on the planet. Lots of pictures of her boys, the young heirs, perhaps the men who will kill off, or secure, the very future of the monarchy. To us, they were just soap opera stars, semi-real figments of tabloid headlines and the occasional palace balcony wave. But here they were, her boys, in picture frames, like any other adored sons. Just sitting in her private room was fascinating. Her magazines lay on the table, from Vogue to Hello, as well as her newspapers--the Daily Mail at the top of the pile, obviously, if distressingly. After I had spent ten minutes on my own, she swept in, gushing: “I’m so sorry to have kept you, Piers. I hope Paul has been looking after you all right.” And then came what was surely one of the most needless requests of all time: “Would you mind awfully if William joins us for lunch? He’s on an exeat from Eton, and I just thought that given you are a bit younger than most editors, it might be good for both of you to get to know each other.” “I’m sorry, but that would be terribly inconvenient,” I replied sternly. Diana blushed slightly and started a stuttering “Yes, of course, I’m so sorry…” apology, when I burst out laughing. “Yes, ma’am, I think I can stretch to allowing the future king to join us for lunch.” The absurdity of this conversation held no apparent bounds.

Piers Morgan Piers Morgan is a British journalist best known for his editorial work for the Daily Mirror from 1995 through 2004. He is also a successful author and television personality whose recent credits include a recurring role as a judge on NBC’s America’s Got Talent. A controversial member of the tabloid press during Diana’s lifetime, Piers Morgan established a uniquely close relationship with the Princess during the 1990s. Just sitting in her private room was fascinating. Her magazines lay on the table, from Vogue to Hello, as well as her newspapers--the Daily Mail at the top of the pile, obviously, if distressingly. After I had spent ten minutes on my own, she swept in, gushing: “I’m so sorry to have kept you, Piers. I hope Paul has been looking after you all right.” And then came what was surely one of the most needless requests of all time: “Would you mind awfully if William joins us for lunch? He’s on an exeat from Eton, and I just thought that given you are a bit younger than most editors, it might be good for both of you to get to know each other.” “I’m sorry, but that would be terribly inconvenient,” I replied sternly. Diana blushed slightly and started a stuttering “Yes, of course, I’m so sorry…” apology, when I burst out laughing. “Yes, ma’am, I think I can stretch to allowing the future king to join us for lunch.” The absurdity of this conversation held no apparent bounds. But before he joined us, Diana wanted a little chat. “How’s your circulation?” she asked. Bloody rampant, I thought, as she nestled into her sofa, radiating a surprisingly high degree of sexual allure. “Oh very healthy, ma’am, thanks to you.” She laughed, a tad insincerely. We discussed her mate Fergie. “Can’t you go a bit easier on her?” Diana pleaded, with genuine concern in those extraordinarily big, expressively deep, blue eyes. “Well, she’s her own worst enemy,” I replied. “Look at this morning’s front pages--I mean, who the hell takes the Concorde the day after the papers reveal she’s £3 million in debt?” “I know, I know,” sighed the Princess, “but she means well; she has a big heart. It’s not easy for her.” We debated the merits of Fergie, or even Diana herself, emigrating away from the media firestorm. “Yes, but to where? I’ve thought about it often, but somebody would find me wherever I went.” And then I saw a flash of real sadness in her face, a desperation almost to have her anonymity back, but knowing it is gone forever. I asked what it was like “being Diana.” “Oh God, let’s face it, even I have had enough of Diana now--and I am Diana.” She screeched with laughter, and I saw her chameleon side. Able to switch so easily from misery to hilarity. “It’s been ridiculous recently, just one thing after another. But I can’t stop the press writing about me, can I? You are hardly going to say ‘Oh, okay then, we’ll leave you alone.’ I would like to have a good break. I meet a lot of ordinary people, and they are always so kind to me. They shout out things like ‘Eh, Di, I know what you’re going through, luv,’ and I laughed and think: ‘If only you really knew. He’s worrying about his allotment or whatever, and I’ve got things like the future of the monarchy on my mind.’” More screeches--she has a great laugh. A really earthy infectious cackle. Like a Sloaney Barbara Windsor.

One of history’s few iron laws is that luxuries tend to become necessities and to spawn new obligations. Once people get used to a certain luxury, they take it for granted. Then they begin to count on it. Finally they reach a point where they can’t live without it. Let’s take another familiar example from our own time. Over the last few decades, we have invented countless time-saving devices that are supposed to make life more relaxed – washing machines, vacuum cleaners, dishwashers, telephones, mobile phones, computers, email. Previously it took a lot of work to write a letter, address and stamp an envelope, and take it to the mailbox. It took days or weeks, maybe even months, to get a reply. Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life? Sadly not. Back in the snail-mail era, people usually only wrote letters when they had something important to relate. Rather than writing the first thing that came into their heads, they considered carefully what they wanted to say and how to phrase it. They expected to receive a similarly considered answer. Most people wrote and received no more than a handful of letters a month and seldom felt compelled to reply immediately. Today I receive dozens of emails each day, all from people who expect a prompt reply. We thought we were saving time; instead we revved up the treadmill of life to ten times its former speed and made our days more anxious and agitated. Here

Early May 2012 Andy’s E-mail reply caught me by surprise as I was starting the daily writing of my memoirs. He wrote: Dear Young, I am saddened to hear that our separation caused you so much pain. I would have come running if I knew. Like you, I was equally unsettled. I missed you significantly. Your childlike phantasm continues to haunt me wherever I go. At times, memories of you have thrown me into unfathomable melancholy and at times into paralytic states, from which I have been unable to rise to perform the simplest of task. My daily rowing saved me from falling into depression during those early days of our parting. The natural beauty of New Zealand nurtured me, helping me to recover. No one in my life has had this effect on me. We must have been inseparable in our past lives and our alienation in this life has ripped a gaping perforation through my heart.

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Your Dad called and he said you’re not replying to any of his e-mails or returning his calls. Why is that?

Your Dad called and he said you’re not replying to any of his e-mails or returning his calls. Why is that?” I shrug my shoulders in response.

If you are steel and stone now, what is harder than that?” “I can think of a few things,” was his dry reply. “One you feel each night.

I’m very self-motivated,” she’d state with an assertiveness that she didn’t quite feel in her gut, and the HR guy would look down at the paper in front of him and then back up at her blankly, as if to say, No, that’s not today’s password. Then she’d follow with something like “I’m also committed to life-long learning,” and the response would be dead silence. A few days later, she’d get a no-reply e-mail expressing perfunctory pro forma regret, telling her the spot had been filled and wishing her the best of luck.)

Why wouldn’t she settle down in Philadelphia and marry a nice, rich Catholic boy? “I hear some of your school chums are coming out,” Jack said to Grace, raising the prospect of the formal entrance into polite society that was common at the time. “Do you want to come out, too?” Her reply was firm: “I am out! Do you think that to get a date I have to use those women who sell mailing lists of boys’ names?” No, she had other plans and was not to be stopped.

For those born in the twenty-first century, sending a telex was like sending a really slow international text, using a giant, sturdy typewriter-like machine attached to a printer. They were generally abandoned when telefax (fax is short for facsimile) machines were introduced in the early 1980s. My boss installed a fax machine in the early months of my employment. He was enthralled with it: 'See how fast we will get answers to questions now!' But I got a sinking feeling that the times, they were a-changin'. It always took a day or two for letters I typed to be delivered by the Royal Mail, a day or two for a response to be dictated/typed at the other end, and then a day or two for that reply to be received in our office. Consequently, a reply to a missive I had typed on Monday wouldn't arrive in our hands for action until Friday at the earliest. Since I already typed for seven hours straight each day, I could scarcely imagine what would happen if correspondence went back and forth within hours, even minutes, of having been conceived. You would never have time to ponder a subject; you would be forced to react before you'd even formed an opinion. It didn't bear thinking about. In my view, humanity wasn't ready for such a pace. Ha! I thought we were moving too fast thirty years ago. At the rate we're going now, I shall soon be as extinct as the telefax.

Process-Centric Response to E-mail #3: “Thanks for getting back to me. I’m going to read this draft of the article and send you back an edited version annotated with comments on Friday (the 10th). In this version I send back, I’ll edit what I can do myself, and add comments to draw your attention to places where I think you’re better suited to make the improvement. At that point, you should have what you need to polish and submit the final draft, so I’ll leave you to do that—no need to reply to this message or to follow up with me after I return the edits—unless, of course, there’s an issue.

Do not reply to an e-mail message if any of the following applies: • It’s ambiguous or otherwise makes it hard for you to generate a reasonable response. • It’s not a question or proposal that interests you. • Nothing really good would happen if you did respond and nothing really bad would happen if you didn’t.

By using money as the scapegoat and work as our all-consuming routine, we are able to conveniently disallow ourselves the time to do otherwise: “John, I’d love to talk about the gaping void I feel in my life, the hopelessness that hits me like a punch in the eye every time I start my computer in the morning, but I have so much work to do! I’ve got at least three hours of unimportant e-mail to reply to before calling the prospects who said ‘no’ yesterday. Gotta run!

He was a man who had his own urgent problems, but he visualized the life of this rejected girl, and it hurt him. She seemed to be full of energy, and—despite her deadly existence —operating on a high level of liveliness and good spirits. He began to question her casually. What kind of jobs had she held? Where did she sleep when she didn’t have a Wade Trask to provide a temporary haven for her? What about mail? Had she ever tried living in the Pripp section of the city? What about moving to the country? . . . It was a long list of questions. Riva replied, sometimes vaguely, but she seldom hesitated. In about an hour he had her life in outline. Her early childhood was dim. She had recollections of being with parents who moved, drove, flew—always seeking remoter distances of escape. And always the reaching red tape of the Great Judge’s registrars followed them. They were among the minority who were invariably refused group status. Their past connection with the Brain dogged them, brought them to ruin and hopelessness. The finale came with crushing unexpectedness. The Control descended one day upon the hovel where they lived. The father, unbelieving and protesting, was led out and put against the wall of the shack, and shot. There was no explanation, no further direct interference—but the breadwinner was gone. For mother and daughter, the time of nightmare had come. The transition to woman of the town took place in direct proportion to the need for food.

Direct response marketing is designed to evoke an immediate response and compel prospects to take some specific action, such as opting in to your email list, picking up the phone and calling for more information, placing an order or being directed to a web page. So what makes a direct response ad? Here are some of the main characteristics: It’s trackable. That is, when someone responds, you know which ad and which media was responsible for generating the response. This is in direct contrast to mass media or “brand” marketing—no one will ever know what ad compelled you to buy that can of Coke; heck you may not even know yourself. It’s measurable. Since you know which ads are being responded to and how many sales you’ve received from each one, you can measure exactly how effective each ad is. You then drop or change ads that are not giving you a return on investment. It uses compelling headlines and sales copy. Direct response marketing has a compelling message of strong interest to your chosen prospects. It uses attention-grabbing headlines with strong sales copy that is “salesmanship in print.” Often the ad looks more like an editorial than an ad (hence making it at least three times more likely to get read). It targets a specific audience or niche. Prospects within specific verticals, geographic zones or niche markets are targeted. The ad aims to appeal to a narrow target market. It makes a specific offer. Usually, the ad makes a specific value-packed offer. Often the aim is not necessarily to sell anything from the ad but to simply get the prospect to take the next action, such as requesting a free report. The offer focuses on the prospect rather than on the advertiser and talks about the prospect’s interests, desires, fears, and frustrations. By contrast, mass media or “brand” marketing has a broad, one-size-fits-all marketing message and is focused on the advertiser. It demands a response. Direct response advertising has a “call to action,” compelling the prospect to do something specific. It also includes a means of response and “capture” of these responses. Interested, high-probability prospects have easy ways to respond, such as a regular phone number, a free recorded message line, a website, a fax back form, a reply card or coupons. When the prospect responds, as much of the person’s contact information as possible is captured so that they can be contacted beyond the initial response. It includes multi-step, short-term follow-up. In exchange for capturing the prospect’s details, valuable education and information on the prospect’s problem is offered. The information should carry with it a second “irresistible offer”—tied to whatever next step you want the prospect to take, such as calling to schedule an appointment or coming into the showroom or store. Then a series of follow-up “touches” via different media such as mail, email, fax and phone are made. Often there is a time or quantity limit on the offer.

As a general, Napoleon made it his habit to delay responding to the mail. His secretary was instructed to wait three weeks before opening any correspondence. When he finally did hear what was in a letter, Napoleon loved to note how many supposedly “important” issues had simply resolved themselves and no longer required a reply.

The rise of professional instant messaging, mentioned earlier in this chapter, can be seen as this mind-set pushed toward an extreme. If receiving an e-mail reply within an hour makes your day easier, then getting an answer via instant message in under a minute would improve this gain by an order of magnitude.

They know that the 2-percent return must cover the cost of mailing to the 98 percent that do not reply.

Back in the snail-mail era, people usually only wrote letters when they had something important to relate. Rather than writing the first thing that came into their heads, they considered carefully what they wanted to say and how to phrase it. They expected to receive a similarly considered answer. Most people wrote and received no more than a handful of letters a month and seldom felt compelled to reply immediately. Today I receive dozens of emails each day, all from people who expect a prompt reply. We thought we were saving time; instead we revved up the treadmill of life to ten times its former speed and made our days more anxious and agitated

Push to Completion Responsibility or accountability isn’t about starting a task or a project. It happens when we carry it to completion. For example, every now and then I ask someone to help me find something or get a hold of someone. A few days go by and I don’t hear back, so I follow up on my request. “I looked it up but couldn’t find anything” is the answer I get, or “I e-mailed him but haven’t gotten a reply back yet.” Those who are brilliant at pushing to completion do all the things the rest of us do to start a task and when they run into a roadblock, figure out all the other ways they can continue to make progress. They don’t simply repeat what they’ve done. When asked about their progress they don’t reply, “I’ll try to e-mail him again.” The really gifted Completers start thinking about what workarounds they can use if whatever they tried before isn’t working well enough or quickly enough. Even if they never end up having to use that next step, it’s already been considered. The gift of this practice is that the next time a similar challenge comes up, ideas are already generated, and new relationships already exist thanks to the way they handled things the previous time. This is what makes them so resourceful. It’s not how they solved one problem, it’s how prepared they are to solve the next problem.

Remember the triad: open, click, reply. Get them to do at least one of those things every time you send them an email, and by the time they make it to your main list or start getting your regular campaigns, you’ll be several lengths out in front of the authors who don’t have your exceptional email game.

The day he came to PARC for his job interview, Rick Jones invited him into his office and asked him a stock question. “What do you think your greatest achievement will be at PARC?” he asked. “It’ll be a personal computer,” Kay replied. “What’s that?” Spying a flat portfolio on Jones’s desk the size of a student’s notebook, Kay seized it and flipped it open. “This will be a flat-panel display,” he said, indicating the cover, which he held upright. “There’ll be a keyboard here on the bottom, and enough power to store your mail, files, music, artwork, and books. All in a package about this size and weighing a couple of pounds. That’s what I’m talking about.” He walked out, leaving Jones scratching his head and saying to himself, “Yeah, right.

eunuch’s voice, thin and reedy—the priest from Messina, black-cassocked and filthy. “That devil is still out there.” The man who answers is a giant, his frame shrouded in a mail haubergeon and a coat-of-plates; he has a patrician nose and eyes that have seen death. “Devil?” he replies, scoffing. “I’ll bugger your devil, priest! He is nothing! Do you hear me? Nothing! A milk-livered whore’s son!

Of course, Adam was still counting days the old way, as Sunday was the first day of the week, so he was misinforming me as to which day his father actually arrived in Spain, seemingly by accident, by mistake. Perhaps it was a mistake that Adam had confused the European calendar with the Israeli calendar from time to time; perhaps it was not a mistake. Ferran actually arrived the following day, Tuesday, according to the Gregorian calendar and not Monday, when we had all been preparing for his arrival with Martina in vain. I had wanted to introduce her to the old man nicely. However, Tuesday, when he was scheduled to arrive, Mario Larese - Mister Twister - showed up, banging the glass of the store-front door, echoing throughout the entire store and upstairs apartment, as if he was about to break the glass if I did not go down to open it. He was knocking on the plain, large glass of the door with either a lighter or with his metal ring; I don't know which, but it was terrible. I knew Ferran could arrive at any moment, so I told Martina it might be best if she went home to Paola and let me take care of the business. I couldn't ignore Mario, who was almost breaking the glass, seemingly because he had seen my scooter parked in front of the store. I opened the door and he started pushing his way inside, saying, “Let's smoke a joint and drink a coffee.” I replied, “Slow down, cowboy. I've got company, I'm expecting more company, and I just woke up. I have no time now; sorry, Mario.” He kept banging the door because he wanted to smoke somewhere early in the morning, and Canale Vuo was still closed. I was so tempted to slap him. Unintentionally, I let slip that I was expecting Ferran, which only increased his refusal to leave. Theatrical. Dramatic. He wasn't going to get out of my store, my way, my day, my life, my struggle, or my schedule. Meanwhile, the same time, Nico was bugging me on the phone to make sure I delivered a box of 1,000 cones for La Silla because they needed it to make pre-rolled joints for their smokers. They sold 2-3,000 pre-rolled joints a week, ordering two boxes weekly, thus making me waste my time for free. I started to think it had all been planned just to make me lose time every week. They sold 3,000 joints a week and yet couldn't afford more than two boxes of cones to purchase to keep up. Tuesday morning was so urgent for La Silla to get those 1,000 brown cones right then. Just for Nico's 5-euro commission and so he wouldn't be embarrassed in front of his friends at La Silla with his sales performance - no problem. I couldn't kick out Mario, and I didn't want to kick out Martina, who apparently didn't want to leave. I asked them to leave, but Mario was leaning on the kitchen table and unable to look up or turn toward me to meet my gaze. Martina was looking at me angrily. So, I told them both, “OK then, stay here; let the old man inside once he arrives. I have to deliver this box of cones to La Silla right away, but I will be right back. 20 minutes tops.” Adam had also failed to inform me that he had copied a set of keys for his dad at one point, and he had somehow sent them to Israel by mail, I guess. Martina did not need to stay in the store to let Ferran in, but I did not know that. Adam was always secretive and brief with his words, as if it cost him money to say words out of his mouth or dictate to Rachel what to write in an email or what he was supposed to tell me on the phone. I thought that Martina had to stay to let Ferran into the store in case he arrived just when I went to La Mesa to do a favor for Nico. I was on my way back to Urgell from La Silla, when Adam suddenly called me from Amsterdam, screaming on the phone.

Should be a fun week. This is what separates good bankers from the posers.” The e-mail exchange grew heated. A manager in charge of WaMu’s deposits responded defensively: “No one is panicking, so long emails that sound preachy don’t help. We are not dumb, let us prepare.” Freilinger replied, “If you fire people up over weekends, you’re fanning flames, not ‘getting ready.’ ‘Getting ready’ takes place months, not hours before a firestorm, by increasing branch awareness through clear pricing signals and encouragement of building deposit excess balances while no obvious sparks around. I never called anyone dumb—but I’ll continue to dial back unnecessarily panicked executives wherever and whenever I find them.

Tip #2: Do More Work When You Send or Reply to E-mails Consider the following standard e-mails: E-mail #1: “It was great to meet you last week. I’d love to follow up on some of those issues we discussed. Do you want to grab coffee?” E-mail #2: “We should get back to the research problem we discussed during my last visit. Remind me where we are with that?” E-mail #3: “I took a stab at that article we discussed. It’s attached. Thoughts?” These three examples should be familiar to most knowledge workers, as they’re representative of many of the messages that fill their inboxes. They’re also potential productivity land mines: How you respond to them will have a significant impact on how much time and attention the resulting conversation ultimately consumes. In particular, interrogative e-mails like these generate an initial instinct to dash off the quickest possible response that will clear the message—temporarily—out of your inbox. A quick response will, in the short term, provide you with some minor relief because you’re bouncing the responsibility implied by the message off your court and back onto the sender’s. This relief, however, is short-lived, as this responsibility will continue to bounce back again and again, continually sapping your time and attention. I suggest, therefore, that the right strategy when faced with a question of this type is to pause a moment before replying and take the time to answer the following key prompt: What is the project represented by this message, and what is the most efficient (in terms of messages generated) process for bringing this project to a successful conclusion?

Once you’ve answered this question for yourself, replace a quick response with one that takes the time to describe the process you identified, points out the current step, and emphasizes the step that comes next. I call this the process-centric approach to e-mail, and it’s designed to minimize both the number of e-mails you receive and the amount of mental clutter they generate. To better explain this process and why it works consider the following process-centric responses to the sample e-mails from earlier: Process-Centric Response to E-mail #1: “I’d love to grab coffee. Let’s meet at the Starbucks on campus. Below I listed two days next week when I’m free. For each day, I listed three times. If any of those day and time combinations work for you, let me know. I’ll consider your reply confirmation for the meeting. If none of those date and time combinations work, give me a call at the number below and we’ll hash out a time that works. Looking forward to it.” Process-Centric Response to E-mail #2: “I agree that we should return to this problem. Here’s what I suggest… “Sometime in the next week e-mail me everything you remember about our discussion on the problem. Once I receive that message, I’ll start a shared directory for the project and add to it a document that summarizes what you sent me, combined with my own memory of our past discussion. In the document, I’ll highlight the two or three most promising next steps. “We can then take a crack at those next steps for a few weeks and check back in. I suggest we schedule a phone call for a month from now for this purpose. Below I listed some dates and times when I’m available for a call. When you respond with your notes, indicate the date and time combination that works best for you and we’ll consider that reply confirmation for the call. I look forward to digging into this problem.” Process-Centric

His Majesty, King Darrow of Corenwald, Protector of the People, Defender of the Faith, Keeper of the Island Tambluff Castle West Bank of the River Tam Tambluff, Corenwald My Dearest King— You will be glad to learn that I am still available for any quest, adventure, or dangerous mission for which you might need a champion or knight-errant. I specialize in dragon-slaying, but would be happy to fight pirates or invading barbarians if circumstances require. I would even be willing to rescue a fair maiden imprisoned by evil relatives. That would not be my first choice, since I am not of marrying age. Still, in peaceful and prosperous times like these, an adventurer takes whatever work he can find. As always, I am at your service and eagerly await your reply. Yours very sincerely, Aidan Errolson of Longleaf Manor P.S. I have not yet received an answer to my last letter—or to my fourteen letters before that. Mail service being what it is on the frontier, I assume your replies were lost. I hope you don’t mind that I have taken the liberty of writing again.

If you insist on ‘exposing us’,” Donovan said, his voice hard as ice, using air quotes, “we’ll have to do some exposing of our own. Certain people, like network executives, probably aren’t too keen on their employees engaging in blackmail. Besides, Jada is beloved. You know it, and I know it. I’m sure her fans would love to fill your Twitter mentions with all kinds of creative replies if they knew what you were attempting to do.” “You have no proof of blackmail.” Lila’s eyes spat fire. Jada held up a manicured index finger. “Oh, but I do. You know how you kept calling and leaving messages? Silly me, I thought you were asking me to do interviews. Which you were, I guess, technically. I finally got around to listening to the voice mails.” She wrinkled her nose, “Wow. Really creative vocabulary you have there, Lila. That last voice mail was quite a doozy. I wasn’t expecting the threats about how you were going to destroy me, how you were going to leak damaging rumors about me, how you’d been behind a lot of the hate I received online with bot accounts.” Jada grimaced. “Ugly stuff. You sounded drunk or high when you admitted that, so you might not remember saying all that, but you did.” Jada kept her gaze trained squarely on Lila. She ignored John’s gasp. Lila’s already pale skin turned ghastly white. “I don't know what you’re talking about.” Jada sniffed. “Oh, I think you do. Really, I’d hate for those messages to fall into the wrong hands.” Lila sneered, her veneer finally cracking. “You wouldn’t dare. You’re a spoiled, rich girl. You don’t have the balls.” The courage of her convictions swept through Jada. “Keep telling yourself that.” Jada turned to the other member of the blackmailing crew. “As for you, John, I’m sure people would love to know their perfect Mr. America has slid into the DMs of no less than three contestants from My One and Only with a woe-is-me story, trying to get back together with them, all at the same time.” Jada snapped her fingers. “Did I forget to mention I ended my social media hiatus to check my DMs? I do so love it when women have each other’s backs.” Jada gave the cowards a moment to respond. When none came, she offered up the kill shot. “If none of that reasoning convinces you, and I can't imagine why it wouldn’t, please remember this spoiled, rich girl has a billionaire grandmother who loves her very, very much. If I tell her what you both attempted to do to me, she will ruin both your lives, barely lifting a finger. Contrary to what you believe, Lila, I don't make idle threats. I suggest you both slink away and forget you ever knew my name.

Unchain yourself from your computer. Unsubscribe from all unwanted newsletters. Set up an autoresponder that says, “I check my e-mail only twice per day. I will reply as soon as possible. If this is an emergency, phone this number.” A journalist for Fortune magazine once wrote that when he arrived back at the office after a two-week European vacation, he had more than 700 e-mails waiting for him. He realized that it would take him a week to get through them all before starting on important projects. For the first time in his career, he took a deep breath and punched the Delete All button, erasing those 700 e-mails forever. He then got busy with the projects that were really important to him and his company. His explanation was simple: “I realized that, just because somebody sends me an e-mail, it does not mean that they own a piece of my life.

When Musk came into the meeting room where I’d been waiting, I noted how impressive it was for so many people to turn up on a Saturday. Musk saw the situation in a different light, complaining that fewer and fewer people had been working weekends of late. “We’ve grown fucking soft,” Musk replied. “I was just going to send out an e-mail. We’re fucking soft.

Bill Kelley, a Bloomberg employee, waited minutes before replying on his BlackBerry to a relative asking: “Bill, are you OK?” At 9:23 a.m. Kelley sent the last message of his life from the Windows on the World restaurant on top of the World Trade Center. “So far … we’re trapped on the 106th floor, but apparently [the] fire department is almost here.”5 These messages are a sample of a vast collection of e-mails sent on September 11, 2001, and later shared with news media or stored in a 9/11 digital archive owned by the Library of Congress. Many of the e-mails were dispatched by BlackBerrys. For trapped or fleeing workers, BlackBerrys were the only reliable communication link in lower Manhattan. After the first plane knocked out cell towers on top of the World Trade Center, cell and landline circuits were overwhelmed. Paging companies lost many of their frequencies, and phone lines went dead for hundreds of thousands of Verizon customers6 when a call-switching center, several cell towers, and fiber-optic links were smashed by debris from a collapsed building.7

OF APPRECIATION.     5.  WHAT DID THE CLIENT SAY OR DO TO LET YOU KNOW YOU DID WELL? (INCLUDE THEIR TESTIMONIAL OR THAT THEY REFERRED ME. FOR EXAMPLE, THEY REFERRED ME TO CHRIS HILLS, ANOTHER FIRST TIME HOME BUYER.)     6.  ASK FOR SPECIFIC AND RELEVANT REFERRALS EXAMPLE: WHO IS A PERSON YOU KNOW BUYING THEIR FIRST HOME - COULD BE A RENTER OR EVEN A SON OR DAUGHTER OF SOMEONE YOU KNOW?     7.  CALL TO ACTION. USE A SENTENCE LIKE: “PLEASE REPLY TO THIS E-MAIL WITH THE NAME AND THEIR SITUATION. I PROMISE THEY’LL GET THE EXCELLENT SERVICE THEY DESERVE.

Piers Morgan Piers Morgan is a British journalist best known for his editorial work for the Daily Mirror from 1995 through 2004. He is also a successful author and television personality whose recent credits include a recurring role as a judge on NBC’s America’s Got Talent. A controversial member of the tabloid press during Diana’s lifetime, Piers Morgan established a uniquely close relationship with the Princess during the 1990s. Just sitting in her private room was fascinating. Her magazines lay on the table, from Vogue to Hello, as well as her newspapers--the Daily Mail at the top of the pile, obviously, if distressingly. After I had spent ten minutes on my own, she swept in, gushing: “I’m so sorry to have kept you, Piers. I hope Paul has been looking after you all right.” And then came what was surely one of the most needless requests of all time: “Would you mind awfully if William joins us for lunch? He’s on an exeat from Eton, and I just thought that given you are a bit younger than most editors, it might be good for both of you to get to know each other.” “I’m sorry, but that would be terribly inconvenient,” I replied sternly. Diana blushed slightly and started a stuttering “Yes, of course, I’m so sorry…” apology, when I burst out laughing. “Yes, ma’am, I think I can stretch to allowing the future king to join us for lunch.” The absurdity of this conversation held no apparent bounds. But before he joined us, Diana wanted a little chat. “How’s your circulation?” she asked. Bloody rampant, I thought, as she nestled into her sofa, radiating a surprisingly high degree of sexual allure. “Oh very healthy, ma’am, thanks to you.” She laughed, a tad insincerely. We discussed her mate Fergie. “Can’t you go a bit easier on her?” Diana pleaded, with genuine concern in those extraordinarily big, expressively deep, blue eyes. “Well, she’s her own worst enemy,” I replied. “Look at this morning’s front pages--I mean, who the hell takes the Concorde the day after the papers reveal she’s 3 million in debt?” “I know, I know,” sighed the Princess, “but she means well; she has a big heart. It’s not easy for her.” We debated the merits of Fergie, or even Diana herself, emigrating away from the media firestorm. “Yes, but to where? I’ve thought about it often, but somebody would find me wherever I went.” And then I saw a flash of real sadness in her face, a desperation almost to have her anonymity back, but knowing it is gone forever. I asked what it was like “being Diana.” “Oh God, let’s face it, even I have had enough of Diana now--and I am Diana.” She screeched with laughter, and I saw her chameleon side. Able to switch so easily from misery to hilarity. “It’s been ridiculous recently, just one thing after another. But I can’t stop the press writing about me, can I? You are hardly going to say ‘Oh, okay then, we’ll leave you alone.’ I would like to have a good break. I meet a lot of ordinary people, and they are always so kind to me. They shout out things like ‘Eh, Di, I know what you’re going through, luv,’ and I laughed and think: ‘If only you really knew. He’s worrying about his allotment or whatever, and I’ve got things like the future of the monarchy on my mind.’” More screeches--she has a great laugh. A really earthy infectious cackle. Like a Sloaney Barbara Windsor.

2. The soft “no” (or the “no but”). I recently received an e-mail inviting me to coffee. I replied: “I am consumed with writing my book right now :) But I would love to get together once the book is finished. Let me know if we can get together towards the end of the summer.” E-mail

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Amy was mentally packing for a midnight flight to the mail coach to Dover (plan C), when Jane’s gentle voice cut through the listing of ovine pedigrees. "Such a pity about the tapestries," was all she said. Her voice was pitched low but somehow it carried over both the shouting men. Amy glanced sharply at Jane, and was rewarded by a swift kick to the ankle. Had that been a ‘say something now!’ kick, or a ‘be quiet and sit still’ kick? Amy kicked back in inquiry. Jane put her foot down hard over Amy’s. Amy decided that could be interpreted as either ‘be quiet and sit still’ or ‘please stop kicking me now!' Aunt Prudence had snapped out of her reverie with what was nearly an audible click. "Tapestries?" she inquired eagerly. "Why, yes, Mama," Jane replied demurely. "I had hoped that while Amy and I were in France we might be granted access to the tapestries at the Tuilleries." Jane’s quiet words sent the table into a state of electric expectancy. Forks hovered over plates in mid-air; wineglasses tilted halfway to open mouths; little Ned paused in the act of slipping a pea down the back of Agnes’s dress. Even Miss Gwen stopped glaring long enough to eye Jane with what looked more like speculation than rancour. "Not the Gobelins series of Daphne and Apollo!" cried Aunt Prudence. "But, of course, Aunt Prudence," Amy plunged in. Amy just barely restrained herself from turning and flinging her arms around her cousin. Aunt Prudence had spent long hours lamenting that she had never taken the time before the war to copy the pattern of the tapestries that hung in the Tuilleries Palace. "Jane and I had hoped to sketch them for you, hadn’t we, Jane?" "We had," Jane affirmed, her graceful neck dipping in assent. "Yet if Papa feels that France remains unsafe, we shall bow to his greater wisdom." At the other end of the table, Aunt Prudence was wavering. Literally. Torn between her trust in her husband and her burning desire for needlepoint patterns, she swayed a bit in her chair, the feather in her small silk turban quivering with her agitation. "It surely can’t be as unsafe as that, can it, Bertrand?" She leant across the table to peer at her husband through eyes gone nearsighted from long hours over her embroidery frame. "After all, if dear Edouard is willing to take responsibility for the girls…" "Edouard will take very good care of us, I’m sure, Aunt Prudence! If you’ll just read his letter, you’ll see – ouch!" Jane had kicked her again.

One of history’s few iron laws is that luxuries tend to become necessities and to spawn new obligations. Once people get used to a certain luxury, they take it for granted. Then they begin to count on it. Finally they reach a point where they can’t live without it. Let’s take another familiar example from our own time. Over the last few decades, we have invented countless time-saving devices that are supposed to make life more relaxed –washing machines, vacuum cleaners, dishwashers, telephones, mobile phones, computers, email. Previously it took a lot of work to write a letter, address and stamp an envelope, and take it to the mailbox. It took days or weeks, maybe even months, to get a reply. Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life? Sadly not. Back in the snail-mail era, people usually only wrote letters when they had something important to relate. Rather than writing the first thing that came into their heads, they considered carefully what they wanted to say and how to phrase it. They expected to receive a similarly considered answer. Most people wrote and received no more than a handful of letters a month and seldom felt compelled to reply immediately. Today I receive dozens of emails each day, all from people who expect a prompt reply. We thought we were saving time; instead we revved up the treadmill of life to ten times its former speed and made our days more anxious and agitated.

In other words, the reviewer rejects Freeman’s argument that group e-mails consume a disproportionate amount of our time by countering that he had recently sent such an e-mail and had received useful replies in return. This is the essence of our convenience addiction: because we lack clear metrics for these behaviors’ costs, we cannot weigh their pros against their cons. Therefore, the evidence of any benefit is enough to justify continued use. Though group e-mails might be costing a company thousands of man-hours of value-producing deep thought, this mind-set argues, if such e-mails occasionally make an employee’s life easier, they should be allowed to continue.

While Nicky was taking the mail bags to the post office, a customer found an 1876 edition of Daniel Deronda priced at £6.50 and brought it to the counter asking ‘How much could this be?’ I was sorely tempted to tell her that it ‘could be £7.50.’ She didn’t even bother waiting for a reply, and went completely off-piste, saying ‘I found Venice terribly disappointing. It was full of tourists,’ the perpetual complaint of the pretentious tourist.