Leigh Sales Quotes

Ultimately, counselling is an act of hope. It’s the hope that something might get better, and for that to happen, it requires something to change.

The question of life being fair or unfair is one of the first things to drop away once you truly understand that you're as vulnerable as the next person to life's vagaries.

To spur growth, it must be seismic; it must shake you to your core and cause you to fundamentally rethink everything you believe. The higher the level of stress caused by the event, the greater the potential for change.

It was as if the universe had orchestrated their best selves to meet at exactly the right time.

You have a substance to your life if you’ve felt pain. You’ve got understanding, that’s where compassion is. It makes you a deeper, richer human being.

That in pain, there’s also joy. You can’t be in the presence of just one thought, that life is good, or life is bad, or life is sad. There’s all these things. And there are so many good people in the world, actually, so much kindness. It’s everywhere.

The ability to change is everything.

For salespeople to be successful we must focus on three vital areas: psychology, skills and systems.

The only way you can continue to be relevant to your clients is by changing the way you work. You must continually improve yourself so that you can meet their future requirements.

You should be establishing a foundation that is ethical, honest and about serving your client – this is what separates ‘the best in the market’ from ‘the rest of the market’.

To sell (or serve) effectively, you must focus on your client – even if it creates more work for you. This is a fundamental principle of consultative sales.

At every stage of interaction with your clients, ask yourself, ‘If I look at this ONLY from my client’s perspective, how does it need to be?

You see Leigh, Steve says, I was ordained for this. I'm not working, I'm not acting, I'm just myself. I'm not acting the Shepard, I am the Shepard. That's what ordination is. I believe when I go into a situation, others know that because I'm a priest, God is with them; they're not abandoned. Their suffering is their entrance into His suffering and resurrection.

If you consider selling to be serving, you’ll think differently about sales. You’re helping your clients get everything they need, and you’re ensuring they choose you to provide it for them.

Psychology is the foundation of success in sales and will determine whether or not we believe we are able to succeed. Without belief, we cannot convince ourselves that we are capable of success.

At some point in life, you will need to sell yourself, your ideas, your products, your business, your team, your products or services, or your opinion. You continually have to influence and persuade people. That is true for all of us.

I felt this lightness settling on me, which was new. It's not closure, because I will live with Matt's death and the pain of it every day and the grief will stay with me. I just felt that I was carrying it differently. It was a place inside me that was more contained, it wasn't all of me. It wasn't like raw, open grief. It was almost like the scab had grown over. Occasionally you pick at it, or it might come off when you're not expecting it and you start bleeding again.

Stuart Diver has had years of extensive professional counselling to retrain his brain so that he can replace the thought of how helpless he was when Sally dies with the truth that he tried everything he could to save her, showing how much he cared. He has learned to substitute memories of Sally's last moments with thoughts of wonderful times from their lives together- a great trip, a fun birthday, some other special occasion. In the corner of his living room is a bicycle that he rides every night, and he likens keeping his mental health on track to keeping physically fit. It's hard. It requires patience and it takes discipline.

One of the hardest things is that life keeps relentlessly rolling on, like the ocean, the tides keep rising and falling, the waves breaking and retreating. Everybody returns to their regular routine and there's an expectation that the bereaved person will start the process of recovery. This is very difficult to do because for a grieving person the most ordinary activities can take on deep meaning that would never cross anybody else's mind. Hannah says “I remember being in the supermarket and someone bumping into me. It was the first time I'd been to the supermarket since Matt had died, probably only two weeks after. I was walking around with the trolley and you're confronted by all the things you don't need to buy anymore. Matt used to have gluten free bread for example. I thought 'well I don’t need to buy that anymore’. It's the most mundane detail but it kills you inside. And someone bumped into me and didn't say sorry. I didn't do anything but I just wanted to turn around and go ‘you don't know what's happened to me! I'm grieving!' It can be the tiniest thing that wounds you.

We've taken it away too much, the funeral people take over. No. Let people bury their own." "Do you think it helps people to go through the process and be intimately involved?" "Yes of course, of course!" It's the most emphatic Steve has been about anything. "Keep the body at home, put it on the dining table, let the kids sleep under the table, paint the coffin, decorate it, eat. When my brother died we had fights over the coffin drinking whiskey. I remember one brother pounding Bill's coffin 'Oh you bastard!' It was our lives. We carried the coffin, we filled in the hole. I used to work in the garden as a boy with my father. And I dug the hole to put his plants in and filled in the hole. In the end we put Dad into the ground and I helped my brothers fill in the hole. We need to do it ourselves." "Why do you think it helps to have that involvement?" "It's our responsibility, it's not to help, it's enabling us to grieve, it's enabling us to go through it together. Otherwise it's taken away and whoosh - it's gone. And you can't grieve. You've got to feel, you've got to touch, you've got to be there." Steve is passionate. He reaches into his bag to pull out something to show me. It's an old yellowing newspaper clipping. The caption reads 'Devastation: a woman in despair at the site of the blasts near the Turkey-Syrian border'. The photograph is a woman, she has her arms open to the sky and she is wailing, her head thrown back. "I pray in front of that" Steve tells me as I look at it. "That's a wonderful photo of the pain of our world. I don't know if she's lost relatives or what's blown up. You have a substance to your life if you've felt pain, you've got understanding, that's where compassion is, it makes you a deeper richer human being.