Legendary Customer Centric Quotes

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.

Customer-centricity should be about delivering value for customers that will eventually create value for the company.

The simple truth is that technology is still a poor substitute for human interaction.

For a macro cross-industry view, however, consider the robust methodology used in The American Customer Satisfaction Index (ACSI), developed by Claes Fornell in conjunction with the National Quality Research Center (NQRC), Stephen M. Ross School of Business at the University of Michigan. ACSI measures consumer satisfaction with goods and services in the United States.

Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

If you give customers a chance, they’ll communicate with you in many ways.

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.