Learned A Lot This Year Quotes

Sixteen years on the streets and you can learn a lot. But all the wrong things, not the things you want to learn. Sixteen years on the streets and you see a lot. But all the wrong sights, not the things you want to see.

I've learned a lot this year.. I learned that things don't always turn our the way you planned, or the way you think they should. And I've learned that there are things that go wrong that don't always get fixed or get put back together the way they were before. I've learned that some broken things stay broken, and I've learned that you can get through bad times and keep looking for better ones, as long as you have people who love you.

It’s harder to talk about, but what I really, really, really want for Christmas is just this: I want to be 5 years old again for an hour. I want to laugh a lot and cry a lot. I want to be picked or rocked to sleep in someone’s arms, and carried up to be just one more time. I know what I really want for Christmas: I want my childhood back. People who think good thoughts give good gifts.

This isn't your average book, it's pure gold: Twelve Fail-Safe Ways to Charm Witches. Explains everything you need to know about girls. IF only I'd had this last year I'd have known exactly how to get rid of Lavender and I would've known how to get going with... Well Fred and George gave me a copy, and I've learned a lot. You'd be surprised, it's not all about wandwork, either.

Abe held my gaze a bit longer and then broke into an easy smile. ʺOf course, of course. This is a family gathering. A celebration. And look: hereʹs our newest member.ʺ Dimitri had joined us and wore black and white like my mother and me. He stood beside me, conspicuously not touching. ʺMr. Mazur,ʺ he said formally, nodding a greeting to both of them. ʺGuardian Hathaway.ʺ Dimitri was seven years older than me, but right then, facing my parents, he looked like he was sixteen and about to pick me up for a date. ʺAh, Belikov,ʺ said Abe, shaking Dimitriʹs hand. ʺIʹd been hoping weʹd run into each other. Iʹd really like to get to know you better. Maybe we can set aside some time to talk, learn more about life, love, et cetera. Do you like to hunt? You seem like a hunting man. Thatʹs what we should do sometime. I know a great spot in the woods. Far, far away. We could make a day of it. Iʹve certainly got a lot of questions Iʹd like to ask you. A lot of things Iʹd like to tell you too.ʺ I shot a panicked look at my mother, silently begging her to stop this. Abe had spent a good deal of time talking to Adrian when we dated, explaining in vivid and gruesome detail exactly how Abe expected his daughter to be treated. I did not want Abe taking Dimitri off alone into the wilderness, especially if firearms were involved. ʺActually,ʺ said my mom casually. ʺIʹd like to come along. I also have a number of questions—especially about when you two were back at St. Vladimirʹs.ʺ ʺDonʹt you guys have somewhere to be?ʺ I asked hastily. ʺWeʹre about to start.ʺ That, at least, was true. Nearly everyone was in formation, and the crowd was quieting. ʺOf course,ʺ said Abe. To my astonishment, he brushed a kiss over my forehead before stepping away. ʺIʹm glad youʹre back.ʺ Then, with a wink, he said to Dimitri: ʺLooking forward to our chat.ʺ ʺRun,ʺ I said when they were gone. ʺIf you slip out now, maybe they wonʹt notice. Go back to Siberia." "Actually," said Dimitri, "I'm pretty sure Abe would notice. Don't worry, Roza. I'm not afraid. I'll take whatever heat they give me over being with you. It's worth it.

I was crushing on my mentor. Crushing on my older mentor. I had to be out of my mind. He was seven years older than me. Old enough to be my…well, okay, nothing. But still older than me. Seven years was a lot. He's been learning to write when I was born. When I'd been learning to write and throw books at my teachers, he's probably been kissing girls. Probably lots of girls, considering how he looked.

You give a lot of great advice about what to do. Do you have any advice of what not to do? Don’t do what you know on a gut level to be the wrong thing to do. Don’t stay when you know you should go or go when you know you should stay. Don’t fight when you should hold steady or hold steady when you should fight. Don’t focus on the short-term fun instead of the long-term fall out. Don’t surrender all your joy for an idea you used to have about yourself that isn’t true anymore. Don’t seek joy at all costs. I know it’s hard to know what to do when you have a conflicting set of emotions and desires, but it’s not as hard as we pretend it is. Saying it’s hard is ultimately a justification to do whatever seems like the easiest thing to do—have the affair, stay at that horrible job, end a friendship over a slight, keep loving someone who treats you terribly. I don’t think there’s a single dumbass thing I’ve done in my adult life that I didn’t know was a dumbass thing to do while I was doing it. Even when I justified it to myself—as I did every damn time—the truest part of me knew I was doing the wrong thing. Always. As the years pass, I’m learning how to better trust my gut and not do the wrong thing, but every so often I get a harsh reminder that I’ve still got work to do.

I hope you feel better about yourself. I hope you feel alive. I hope that good things happen to you, and I hope that when the inevitable bad things happen you can handle them and learn a lesson and move on. I hope you know you're not alone and I hope you spend plenty of time with your family and/or friends and I hope you write more and get a seven-figure book deal. I hope next year no more celebrities die and I hope you get an iPhone if you want one. Or maybe a pony. I hope someone writes a song for you on Valentines Day that's a bit like Hey There Delilah, and I hope they have a good singing voice, or at least one better than mine. I hope that you accept yourself the way you are, and figure out that losing 20 pounds isn't going to magically make you love yourself. I hope you read a lot. I hope you don't have to almost die to figure out how valuable life is. I hope you find the perfect nail polish/digital camera/home/life partner. I hope you stop being jealous of others. I hope you feel good, about yourself and the people around you and the world. I hope you eat heaps of salt and vinegar chips because they're the best kind. I hope you accomplish all your hopes & dreams & aspirations and are blissfully happy & get married to Edward Cullen/George Clooney/Megan Fox/Angelina Jolie (delete whichever are inappropriate) & ride a pretty white horse into the sunset & I hope it's all sweet and wonderful because you deserve it because you did well this year in the face of sparkly vampires/great evil/low self-esteem.

growing older is all about learning and passing it on, otherwise there is no reason for biological evolution to keep us alive after our reproductive years are over.

In my few short years I learned that seeing what's positive about a situation is a lot more fun and gets you a lot further than looking for what might be wrong with it.

You can’t learn to write in college. It’s a very bad place for writers because the teachers always think they know more than you do—and they don’t. They have prejudices. They may like Henry James, but what if you don’t want to write like Henry James? They may like John Irving, for instance, who’s the bore of all time. A lot of the people whose work they’ve taught in the schools for the last thirty years, I can’t understand why people read them and why they are taught. The library, on the other hand, has no biases. The information is all there for you to interpret. You don’t have someone telling you what to think. You discover it for yourself.

The wish of death had been palpably hanging over this otherwise idyllic paradise for a good many years. All business and politics is personal in the Philippines. If it wasn't for the cheap beer and lovely girls one of us would spend an hour in this dump. They [Jehovah's Witnesses] get some kind of frequent flyer points for each person who signs on. I'm not lazy. I'm just motivationally challenged. I'm not fat. I just have lots of stored energy. You don't get it do you? What people think of you matters more than the reality. Marilyn. Despite standing firm at the final hurdle Marilyn was always ready to run the race. After answering the question the woman bent down behind the stand out of sight of all, and crossed herself. It is amazing what you can learn in prison. Merely through casual conversation Rick had acquired the fundamentals of embezzlement, fraud and armed hold up. He wondered at the price of honesty in a grey world whose half tones changed faster than the weather. The banality of truth somehow always surprises the news media before they tart it up. You've ridden jeepneys in peak hour. Where else can you feel up a fourteen-year-old schoolgirl without even trying? [Ralph Winton on the Philippines finer points] Life has no bottom. No matter how bad things are or how far one has sunk things can always get worse. You could call the Oval Office an information rain shadow. In the Philippines, a whole layer of criminals exists who consider that it is their right to rob you unhindered. If you thwart their wicked desires, to their way of thinking you have stolen from them and are evil. There's honest and dishonest corruption in this country. Don't enjoy it too much for it's what we love that usually kills us. The good guys don't always win wars but the winners always make sure that they go down in history as the good guys. The Philippines is like a woman. You love her and hate her at the same time. I never believed in all my born days that ideas of truth and justice were only pretty words to brighten a much darker and more ubiquitous reality. The girl was experiencing the first flushes of love while Rick was at least feeling the methadone equivalent. Although selfishness and greed are more ephemeral than the real values of life their effects on the world often outlive their origins. Miriam's a meteor job. Somewhere out there in space there must be a meteor with her name on it. Tsismis or rumours grow in this land like tropical weeds. Surprises are so common here that nothing is surprising. A crooked leader who can lead is better than a crooked one who can't. Although I always followed the politics of Hitler I emulate the drinking habits of Churchill. It [Australia] is the country that does the least with the most. Rereading the brief lines that told the story in the manner of Fox News reporting the death of a leftist Rick's dark imagination took hold. Didn't your mother ever tell you never to trust a man who doesn't drink? She must have been around twenty years old, was tall for a Filipina and possessed long black hair framing her smooth olive face. This specter of loveliness walked with the assurance of the knowingly beautiful. Her crisp and starched white uniform dazzled in the late-afternoon light and highlighted the natural tan of her skin. Everything about her was in perfect order. In short, she was dressed up like a pox doctor’s clerk. Suddenly, she stopped, turned her head to one side and spat comprehensively into the street. The tiny putrescent puddle contrasted strongly with the studied aplomb of its all-too-recent owner, suggesting all manner of disease and decay.

Back To December is a song that addresses a first for me. In that I've never apologized in a song before. Whether it be good or bad or an apology. The person I wrote this song about deserves this. This is about a person who was incredible to me- just perfect in a relationship- and I was very careless with him. So, this is a song full of words that I would say to him that he deserves to hear. I’ve never felt the need to apologize in a song before, but in the last two years I’ve experienced a lot, a lot of different kinds of learning lessons And sometimes you learn a lesson too late and at that point you need to apologize because you were careless. ['Back To December'] is about a person who was incredible to me, just perfect to me in a relationship, and I was really careless with him I’ve written songs about things like burning my ex boyfriends pictures… I’ve written songs about the times that I’ve been hurt by love. But then one day I woke up and realized that I had hurt somebody… And so I wrote this song to tell him I’m sorry

New mothers enter the world of parenting feeling much like Alice in Wonderland. - Being a mother is one of the most rewarding jobs on earth and also one of the most challenging. - Motherhood is a process. Learn to love the process. - There is a tremendous amount of learning that takes place in the first year of your baby’s life; the baby learns a lot, too. - It is sometimes difficult to reconcile the fantasy of what you thuoght motherhood would be like, and what you thought you would be like as a mother, with reality. - Take care of yourself. If Mommy isn’t happy, no one else in the family is happy either. - New mother generally need to lower their expectations. - A good mother learns to love her child as he is and adjusts her mothering to suit her child.

It requires twenty years for a man to rise from the vegetable state in which he is within his mother's womb, and from the pure animal state which is the lot of his early childhood, to the state when the maturity of reason begins to appear. It has required thirty centuries to learn a little about his structure. It would need eternity to learn something about his soul. It takes an instant to kill him.

I've learned quite a lot, over the years, by avoiding what I was supposed to be learning.

I'm sure I must have sounded like a fool and a borderline psychotic most of that year, when I talked to people who thought they knew who and where they were at the time ... but looking back, I see that if I wasn't Right, at least I wasn't Wrong, and in that context I was forced to learn from my confusion ... which took awhile, and there's still no proof that what I finally learned was Right, but there's not a hell of a lot of evidence to show that I'm Wrong either.

Today I am 65 years old. I still look good. I appreciate and enjoy my age. A lot of people resist transition and therefore never allow themselves to enjoy who they are. Embrace the change, no matter what it is; once you do, you can learn about the new world you're in and take advantage of it. You still bring to bear all your prior experience, but you are riding on another level. It's completely liberating.

If you watched a movie about a guy who wanted a Volvo and worked for years to get it, you wouldn’t cry at the end when he drove off the lot, testing the windshield wipers. You wouldn’t tell your friends you saw a beautiful movie or go home and put a record on to think about the story you’d seen. The truth is, you wouldn't remember that movie a week later, except you’d feel robbed and want your money back. Nobody cries at the end of a movie about a guy who wants a Volvo. But we spend years actually living those stories, and expect our lives to be meaningful. The truth is, if what we choose to do with our lives won't make a story meaningful, it won’t make a life meaningful either

I have hope in who I am becoming. I have belief in every scar and disgraceful word I have ever spoken or been told because it is still teaching me and I have hope in who I am becoming. They say it takes 756 days to run to someone you love and they also say that the only romance worth fighting for is the one with yourself and I know by now that they say a lot of things, people talking everywhere without saying a word, but if it took me all those years to learn myself or teach myself how to look into the mirror without breaking it I know for a fact that it was a fight worth fighting. I stood up for my own head and so did my heart and we are coming to terms with ourselves. Shaking hands, saying ”let’s make this work for we have places to go and people to see and we will need each other” So I have hope in who I am becoming. It’s July and I have hope in who I am becoming.

In Bio last year, I learned that blood is actually a dark maroon when it's inside your body. It's the exposure to oxygen that turns it bright red. And there must have been a lot of oxygen in my bathroom, because that blood was bright, bright red.

Before I got here, I thought for a long time that the way out of the labyrinth was to pretend that it did not exist, to build a small, self-sufficient world in a back corner of, the endless maze and to pretend that I was not lost, but home. But that only led to a lonely life accompanied only by the last words of the looking for a Great Perhaps, for real friends, and a more-than minor life. And then i screwed up and the Colonel screwed up and Takumi screwed up and she slipped through our fingers. And there's no sugar-coating it: She deserved better friends. When she fucked up, all those years ago, just a little girl terrified. into paralysis, she collapsed into the enigma of herself. And I could have done that, but I saw where it led for her. So I still believe in the Great Perhaps, and I can believe in it spite of having lost her. Beacause I will forget her, yes. That which came together will fall apart imperceptibly slowly, and I will forget, but she will forgive my forgetting, just as I forgive her for forgetting me and the Colonel and everyone but herself and her mom in those last moments she spent as a person. I know that she forgives me for being dumb and sacred and doing the dumb and scared thing. I know she forgives me, just as her mother forgives her. And here's how I know: I thought at first she was just dead. Just darkness. Just a body being eaten by bugs. I thought about her a lot like that, as something's meal. What was her-green eyes, half a smirk, the soft curves of her legs-would soon be nothing, just the bones I never saw. I thought about the slow process of becoming bone and then fossil and then coal that will, in millions of years, be mined by humans of the future, and how they would their homes with her, and then she would be smoke billowing out of a smokestack, coating the atmosphere. I still think that, sometimes. I still think that, sometimes, think that maybe "the afterlife" is just something we made up to ease the pain of loss, to make our time in the labyrinth bearable. Maybe she was just a matter, and matter gets recycled. But ultimately I do not believe that she was only matter. The rest of her must be recycled, too. I believe now that we are greater than the sum of our parts. If you take Alaska's genetic code and you add her life experiences and the relationships she had with people, and then you take the size and shape of her body, you do not get her. There is something else entirety. There is a part of her knowable parts. And that parts has to go somewhere, because it cannot be destroyed. Although no one will ever accuse me of being much of a science student, One thing I learned from science classes is that energy is never created and never destroyed. And if Alaska took her own life, that is the hope I wish I could have given her. Forgetting her mother, failing her mother and her friends and herself -those are awful things, but she did not need to fold into herself and self-destruct. Those awful things are survivable because we are as indestructible as we believe ourselves to be. When adults say "Teenagers think they are invincible" with that sly, stupid smile on their faces, they don't know how right they are. We need never be hopeless, because we can never be irreparably broken. We think that we are invincible because we are. We cannot be born, and we cannot die. Like all energy, we can only change shapes and sizes manifestations. They forget that when they get old. They get scared of losing and failing. But that part of us greater than the sum of our parts cannot begin and cannot end, and so it cannot fail. So I know she forgives me, just as I forgive her. Thomas Eidson's last words were: "It's very beautiful over there." I don't know where there is, but I believe it's somewhere, and I hope it's beautiful.

The past is a curious thing. It’s with you all the time. I suppose an hour never passes without your thinking of things that happened ten or twenty years ago, and yet most of the time it’s got no reality, it’s just a set of facts that you’ve learned, like a lot of stuff in a history book. Then some chance sight or sound or smell, especially smell, sets you going, and the past doesn’t merely come back to you, you’re actually IN the past. It was like that at this moment.

And if you eat enough of those souls, they begin to corrupt you until you become one of them. Everyone knows that. (Kat) Only if you’re stupid. I’m two hundred years old and I haven’t turned yet. You just have to learn to hum a lot so you don’t hear their bullshit echoing in your head. (Damien)

After years of being taught that the way to deal with painful emotions is to get rid of them, it can take a lot of reschooling to learn to sit with them instead, finding out from those who feel them what they have learned by sleeping in the wilderness that those who sleep in comfortable houses may never know.

Sixteen years on the streets and you can learn a lot. But all the wrong things, not the things you want to learn. Sixteen years on the streets and you see a lot. But all the wrong sights, not the sights you want to see.

If i have learned anything in the last couple of years, i have learned that it's a lot easier to talk about loving people than it is to actually love people.

She'd learned a lot of things from Zeb in his Urban Bloodshed Limitation classes: in Zeb's view, the first bloodshed to be limited should be your own.

I dropped the head and kicked it into the crowd. I say “kicked” but in truth it’s a bad idea to kick a head. I learned that years ago, a lesson that cost me two broken toes. What you want to do is shove the head with the side of your foot, like you’re throwing it. It’s going to roll anyhow so you don’t need that much force. See, the thing about severed heads is the owner no longer has any interest in minimizing the force of the blow, or any ability to do so for that matter. When you kick somebody in the head as you do from time to time, they tend to be actively trying to move themselves out of the way and the contact is lessened. A severed head is a dead weight, even if it’s watching you. And that exhausts my insights into the kicking of severed heads. Admittedly it’s more than most people have to offer on the subject but there were Mayans who knew a lot more than I do. That of course is a whole different ball-game.

Third-level, life-long relationships are generally few because “their existence implies that those involved have reached a stage simultaneously in which the teaching-learning balance is actually perfect.” That doesn’t mean, however, that we necessarily recognize our third-level assignments; in fact, generally we don’t. We may even feel hostility toward these particular people. Someone with whom we have a lifetime’s worth of lessons to learn is someone whose presence in our lives forces us to grow. Sometimes it represents someone with whom we participate lovingly all our lives, and sometimes it represents someone who we experience as a thorn in our side for years, or even forever. Just because someone has a lot to teach us, doesn’t mean we like them. People who have the most to teach us are often the ones who reflect back to us the limits to our own capacity to love, those who consciously or unconsciously challenge our fearful positions. They show us our walls. Our walls are our wounds—the places where we feel we can’t love any more, can’t connect any more deeply, can’t forgive past a certain point. We are in each other’s lives in order to help us see where we most need healing, and in order to help us heal.

But then I think about what I’ve learned here in the last year, and I don’t mean in my classes, but what I’ve learned from watching my friends face their futures and search for their purposes. I’ve learned that a storm isn’t always just bad weather, and a fire can be the start of something new. I’ve found out that there are a lot more shades of gray in this world than I ever knew about. I’ve learned that sometimes, when you’re afraid but you keep on moving forward, that’s the biggest kind of courage there is. And finally, I’ve learned that life isn’t really about failure and success. It’s about being present, in the moment when big things happen, when everything changes, including yourself. So I would tell us, no matter how bright we think our futures are, it doesn’t matter. Whether we go off to some fancy university or stay home and work. That doesn’t define us. Our purpose on this earth is not a single event, an accomplishment we can check off a list. There is no test. No passing or failing. There’s only us, each moment shaping who we are, into what we will become. So I say forget about the future. Pay attention to now. This moment right now. Let go of expectations. Just be. Then you are free to become something great.

There’s something I’ve learned from years of reading people’s letters. In most cases, they already have an answer to their problem. They’re asking for advice because they want to see if other people think they’re making the right decision. That’s why a lot of people send me a response after reading my advice. Maybe they had a different solution in mind.

we all make vows, Jimmy. And there is something very beautiful and touching and noble about wanting good impulses to be permanent and true forever," she said. "Most of us stand up and vow to love, honor and cherish someone. And we truly mean it, at the time. But two or twelve or twenty years down the road, the lawyers are negotiating the property settlement." "You and George didn't go back on your promises." She laughed. "Lemme tell ya something, sweetface. I have been married at least four times, to four different men." She watched him chew that over for a moment before continuing, "They've all been named George Edwards but, believe me, the man who is waiting for me down the hall is a whole lot different animal from the boy I married, back before there was dirt. Oh, there are continuities. He has always been fun and he has never been able to budget his time properly and - well, the rest is none of your business." "But people change," he said quietly. "Precisely. People change. Cultures change. Empires rise and fall. Shit. Geology changes! Every ten years or so, George and I have faced the fact that we have changed and we've had to decide if it makes sense to create a new marriage between these two new people." She flopped back against her chair. "Which is why vows are such a tricky business. Because nothing stays the same forever. Okay. Okay! I'm figuring something out now." She sat up straight, eyes focused somewhere outside the room, and Jimmy realized that even Anne didn't have all the answers and that was either the most comforting thing he'd learned in a long time or the most discouraging. "Maybe because so few of us would be able to give up something so fundamental for something so abstract, we protect ourselves from the nobility of a priest's vows by jeering at him when he can't live up to them, always and forever." She shivered and slumped suddenly, "But, Jimmy! What unnatural words. Always and forever! Those aren't human words, Jim. Not even stones are always and forever.

In my opinion, growing older is all about learning and passing it on, otherwise there is no reason for biological evolution to keep us alive after our reproductive years are over.

Over the past ten years, I've processed a lot. I'm still processing. And there is more to be done. But I'm very proud of the person I am today. I'm proud to be gay. I'm proud to be a reckless optimist. I'm proud to keep learning and sharing what I've learned. I'm proud to be a work in progress.

It struck me that perhaps a lot of the people you see walking about are dead. We say that a man's dead when his heart stops and not before. It seems a bit arbitrary. After all, parts of your body don't stop working -hair goes on growing for years, for instance. Perhaps a man really dies when his brain stops, when he loses the power to take in a new idea. Old Porteous is like that. Wonderfully learned, wonderfully good taste - but he's not capable of change. Just says the same things and thinks the same thoughts over and over again. There are a lot of people like that. Dead minds, stopped inside. Just keep moving backwards and forwards on the same little track, getting fainter all the time, like ghosts.

Over the years, I’ve learned a lot about Oliver Hart, but the only one worth remembering, is that he’s bad for my health.

I’d been living around Mama for fourteen years; and a boy can learn a lot about his mama in that length of time.

It's only in the last few years that I've learned that playing down the exciting stuff doesn't' take the pain away when it doesn't happen. It also creates a lot of isolation. Once you've diminished the importance of something, your friends are not likely to call and say, "I'm sorry that didn't work out. I know you were excited about it." Now when someone asks me about the potential opportunity that I'm excited about, I'm more likely to practice courage and say, "I'm so excited about the possibility. I'm trying to stay realistic, but I really hope it happens." When things haven't panned out, it's been comforting to be able to call a supportive friend and say, "Remember that event I told you about? It's not going to happen, and I'm so bummed.

There are lots of things I don't understand - say, the latest debates over whether neutrinos have mass or the way that Fermat's last theorem was (apparently) proven recently. But from 50 years in this game, I have learned two things: (1) I can ask friends who work in these areas to explain it to me at a level that I can understand, and they can do so, without particular difficulty; (2) if I'm interested, I can proceed to learn more so that I will come to understand it. Now Derrida, Lacan, Lyotard, Kristeva, etc. -- even Foucault, whom I knew and liked, and who was somewhat different from the rest -- write things that I also don't understand, but (1) and (2) don't hold: no one who says they do understand can explain it to me and I haven't a clue as to how to proceed to overcome my failures. That leaves one of two possibilities: (a) some new advance in intellectual life has been made, perhaps some sudden genetic mutation, which has created a form of "theory" that is beyond quantum theory, topology, etc., in depth and profundity; or (b) ... I won't spell it out.

There are a lot of things that don’t go your way over ninety-some years, she told me once when I asked how she remained so unaffected by it. You learn to take it in stride and be extra grateful for the things that do.

One semester later I did, indeed, graduate with a 4.0. I had done it. And after that, my GPA did . . . Nothing. I never planned on going to graduate school. I wasn’t applying for jobs that used grades as a measurement. I didn’t need that GPA for any single reason other than to SAY I had it and impress people. I could turn this into an argument for “Let’s reward a high GPA after college in LIFE! Can we get priority seating on Southwest? A free monthly refill at Starbucks? SOMETHING to make four years of my life chasing this arbitrary number WORTH it?!” (Great idea. Never gonna happen.) Or I could argue that if I’d been easier on myself and gotten 10 percent worse grades I could have had 50 percent more friendships and fun. If someone’s takeaway from this story is “Felicia Day said don’t study!,” I’ll punch you in the face. But I AM saying don’t chase perfection for perfection’s sake, or for anyone else’s sake at all. If you strive for something, make sure it’s for the right reasons. And if you fail, that will be a better lesson for you than any success you’ll ever have. Because you learn a lot from screwing up. Being perfect . . . not so much.

The idea that “it takes money to make money” is the thinking of financially unsophisticated people. It does not mean that they’re not intelligent. They have simply not learned the science of money making money. Money is only an idea. If you want more money, simply change your thinking. Every self-made person started small with an idea, and then turned it into something big. The same applies to investing. It takes only a few dollars to start and grow it into something big. I meet so many people who spend their lives chasing the big deal, or trying to amass a lot of money to get into a big deal, but to me that is foolish. Too often I have seen unsophisticated investors put their large nest egg into one deal and lose most of it rapidly. They may have been good workers, but they were not good investors. Education and wisdom about money are important. Start early. Buy a book. Go to a seminar. Practice. Start small. I turned $5,000 cash into a one-million-dollar asset producing $5,000 a month cash flow in less than six years. But I started learning as a kid. I encourage you to learn, because it’s not that hard. In fact, it’s pretty easy once you get the hang of it. I think I have made my message clear. It’s what is in your head that determines what is in your hands. Money is only an idea. There is a great book called Think and Grow Rich. The title is not Work Hard and Grow Rich. Learn to have money work hard for you, and your life will be easier and happier. Today, don’t play it safe. Play it smart.

The best thing for being sad,” replied Merlyn, beginning to puff and blow, “is to learn something. That is the only thing that never fails. You may grow old and trembling in your anatomies, you may lie awake at night listening to the disorder of your veins, you may miss your only love, you may see the world about you devastated by evil lunatics, or know your honour trampled in the sewers of baser minds. There is only one thing for it then—to learn. Learn why the world wags and what wags it. That is the only thing which the mind can never exhaust, never alienate, never be tortured by, never fear or distrust, and never dream of regretting. Learning is the thing for you. Look at what a lot of things there are to learn—pure science, the only purity there is. You can learn astronomy in a lifetime, natural history in three, literature in six. And then, after you have exhausted a milliard lifetimes in biology and medicine and theocriticism and geography and history and economics—why, you can start to make a cartwheel out of the appropriate wood, or spend fifty years learning to begin to learn to beat your adversary at fencing. After that you can start again on mathematics, until it is time to learn to plough.

Didn't you have some big deal last night?" Peabody asked her. "Yeah, in East Washington. Roarke had this dinner / dance thing for some fancy charity. Save the moles or something. Enough food to feed every sidewalk sleeper on the Lower East Side for a year." "Gee, that's tough on you. I bet you had to get all dressed up in some beautiful gown, shuttle down on Roarke's private transpo, and choke down champagne." Eve only lifted a brow at Peabody's dust-dry tone. "Yeah, that's about it." They both knew the glamorous side of Eve's life since Roarke had come into it was both a puzzlement and a frustration to her. "And then I had to dance with Roarke. A lot." "Was he wearing a tux?" Peabody had seen Roarke in a tux. The image of it was etched in her mind like acid on glass. "Oh yeah." Until, Eve mused, they'd gotten home and she'd ripped it off of him. He looked every bit as good out of a tux as in one. "Man." Peabody closed her eyes, indulged herself with a visualization technique she'd learned at her Free-Ager parents' knees. "Man," she repeated. "You know, a lot of women would get pissed off at having their husband star in their aide's purient little fantasies." "But you're bigger than that, Lieutenant. I like that about you.

I talk a lot about "the relentless pursuit of perfection." In practice, this can mean a lot of things, and it's hard to define. It's a mindset, more than a specific set of rules. It's not about perfectionism at all costs. It's about creating an environment in which people refuse to accept mediocrity. It's about pushing back against the urge to say that "good enough" is good enough.

Rika was a lot like I was a few years ago. Confused, caged, and corruptible. The most valuable lesson anyone learns in life should be learned as early as possible. That you don’t have to live in the reality someone else had invented. You don’t have to do anything you don’t want to do. Ever. Redefine normal. None of us know the full measure of our power until we start pushing our boundaries and pressing our luck, and the more we do, the less we care what others think. The freedom feels too good.

The best thing for being sad,’ replied Merlyn, beginning to puff and blow, ‘is to learn something. That is the only thing that never fails. You may grow old and trembling in you anatomies, you may lie awake at night listening to the disorder of your veins, you may miss your only love, you may see the world about you devastated by evil lunatics, or know your honour trampled in the sewers of baser minds. There is only one thing for it then – to learn. Learn why the world wags and what wags in it. That is the only thing which the mind can never exhaust, never alienate, never be tortured by, never fear or distrust, and never dream of regretting. Learning is the thing for you. Look at what a lot of things there are to learn – pure science, the only purity there is. You can learn astronomy in a lifetime, natural history in three, literature in six. And then, after you have exhausted a milliard lifetimes in biology and medicine and theocriticism and geography and history and economics – why, you can start to make a cartwheel out of the appropriate wood, or spend fifty years learning to begin to learn to beat your adversary at fencing. After that you can start again on mathematics, until it is time to learn to plough.

You can't learn to write in college. It's a very bad place for writers because the teachers always think they know more than you do—and they don't. They have prejudices. They may like Henry James, but what if you don't want to write like Henry James? They may like John Irving, for instance, who's the bore of all time. A lot of the people whose work they've taught in the schools for the last thirty years, I can't understand why people read them and why they are taught. The library, on the other hand, has no biases. The information is all there for you to interpret. You don't have someone telling you what to think. You discover it for yourself.

I’ve learned to accept this paradox: a holy book that more often than not doesn’t act very much like you’d expect it, but more like a book written two thousand to three thousand years ago would act. I expect the Bible to reflect fully the ancient settings in which it was written, and therefore not act as a script that can simply be dropped into our lives without a lot of thought and wisdom. The Bible must be thought through, pondered, tried out, assessed, and (if need be) argued with—all of which is an expression of faith, not evidence to the contrary.

I’m not sure what to say about struggle except that it feels like a long, dark tunnel with no light at the end. You never notice until it’s over the ways it has changed you, and there is no going back. We struggled a lot this year. For everyone who picked a fight with life and got the shit kicked out of them: I’m proud of you for surviving. This year I learned that cities are beautiful from rooftops even when you’re sad and that swimming in rivers while the sun sets in July will make you feel hopeful, no matter what’s going on at home. I found out my best friend is strong enough to swing me over his shoulder like I’m weightless and run down the street while I’m squealing and kicking against his chest. I found out vegan rice milk whipped cream is delicious, especially when it’s licked off the stomach of a boy you love. This year I kissed too many people with broken hearts and hands like mousetraps. If I could go back and unhurt them I would. If I could go back even farther and never meet them I would do that too. I turned 21. There’s no getting around it. I’m an adult now. Navigating the world has proved harder than I expected. There were times I was reckless. In my struggle to survive I hurt others. Apologies do not make good bandages. I’m not sure what to say about change except that it reminds me of the Bible story with the lions’ den. But you are not named Daniel and you have not been praying, so God lets the beasts get a few deep, painful swipes at you before the morning comes and you’re pulled into the light, exhausted and cut to shit. The good news is you survived. The bad news is you’re hurt and no one can heal you but yourself. You just have to find a stiff drink and a clean needle before you bleed out. And then you get up. And start over.

I have fought for what I believed in for a year now. If we win here we will win everywhere. The world is a fine place and worth the fighting for and I hate very much to leave it. And you had a lot of luck, he told himself, to have had such a good life. You've had as good a life as any one because of these last days. You do not want to complain when you have been so lucky. I wish there was some way to pass on what I've learned, though. Christ, I was learning fast there at the end.

I also see courage in myself when I'm willing to risk being vulnerable and disappointed. For many years, if I really wanted something to happen-an invitation to speak at a special conference, a promotion, a radio interview-I pretended that it didn't matter that much. If a friend or colleague would ask, "Are you excited about that television interview?" I'd shrug it off and say, "I'm not sure. It's not that big of a deal." Of course, in reality, I was praying that it would happen. It's only in the last few years that I've learned that playing down the exciting stuff doesn't' take the pain away when it doesn't happen. It also creates a lot of isolation. Once you've diminished the importance of something, your friends are not likely to call and say, "I'm sorry that didn't work out. I know you were excited about it." Now when someone asks me about the potential opportunity that I'm excited about, I'm more likely to practice courage and say, "I'm so excited about the possibility. I'm trying to stay realistic, but I really hope it happens." When things haven't panned out, it's been comforting to be able to call a supportive friend and say, "Remember that event I told you about? It's not going to happen, and I'm so bummed.

I feel as if I have been piling things into my arms for the last twenty years, holding it all, managing it all, doing it all, being it all and suddenly I am looking at the pile, realizing how much of it doesn’t belong to me, and hungering to let it drop, to lay it all down, to walk away. I have learned that when people see you carrying a lot and not dropping anything, that they often think, “I guess she can hold this for me.” When they see you saying yes, they decide to also ask you for things. When they see you doing something, they think, “She can do something for me too.” And, eventually, the load becomes unbearable and you are driven into the ground by a weight that you have opened your arms to accept.

Over the years I have developed and employed a variety of such coping mechanisms, mostly focusing around a philosophy I call, “Live Because.” “Live Because” is in contrast to what I’ve termed “Live Despite,” which is the idea that people can live rich, full lives in spite of their physical or emotional barriers. “Live Because” takes this a step further by suggesting that in many cases, patients can live a more fulfilling life with their illness than they could ever have done without it. Ehlers-Danlos syndrome has transformed me from a frequently petty and self-absorbed person into the person I am today (still somewhat self-absorbed, but a lot less petty, and with a clearly defined purpose of alleviating whatever suffering I can). I am better because of my illness, and not just in spite of it. But this process was, and still is, a journey. Chronic illness is nearly always accompanied by depression, and the need to constantly remain one step ahead of my illness has left me fearful and exhausted. I could never go through this alone... A part of me will always be angry; such is the process of mourning the pieces of oneself that are lost to chronic disease. I have learned to accept the duality of being bitter and at peace; ignorant and enlightened... while still laying a foundation of hope for the possibility that I can still realize my personal dreams and ambitions, even if not in the exact ways I had expected.

We seem normal only to those who don't know us very well. In a wiser, more self-aware society than our own, a standard question on an early dinner date would be; "And how are you crazy?" The problem is that before marriage, we rarely delve into our complexities. Whenever casual relationships threaten to reveal our flaws, we blame our partners and call it a day. As for our friends, they don't care enough to do the hard work of enlightening us. One of the privileges of being on our own is therefore the sincere impression that we are really quite easy to live with. We make mistakes, too, because are so lonely. No one can be in an optimal state of mind to choose a partner when remaining single feels unbearable. We have to be wholly at peace with the prospect of many years of solitude in order to be appropriately picky; otherwise, we risk loving no longer being single rather more than we love the partner who spared us that fate. Choosing whom to commit ourselves to is merely a case of identifying which particular variety of suffering we would most like to sacrifice ourselves for. The person who is best suited to us is not the person who shares our every taste (he or she doesn't exist), but the person who can negotiate differences in taste intelligently - the person who is good at disagreement. Rather than some notional idea of perfect complementarity, it is the capacity to tolerate differences with generosity that is the true marker of the "not overly wrong" person. Compatibility is an achievement of love; it must not be its precondition. Romanticism has been unhelpful to us; it is a harsh philosophy. It has made a lot of what we go through in marriage seem exceptional and appalling. We end up lonely and convinced that our union, with its imperfections, is not "normal." We should learn to accommodate ourselves to "wrongness", striving always to adopt a more forgiving, humorous and kindly perspective on its multiple examples in ourselves and our partners.

Whether plagues are managed quickly doesn't just depend on hardworking doctors and scientists. It depends on people who like to sleep in on weekends and watch movies and eat French fries and do the fantastic common things in life, which is to say, it depends on all of us. Whether a civilization fares well during a crisis has a great deal to do with how the ordinary, nonscientist citizen responds. A lot of the measures taken against plagues discussed in this book will seem stunningly obvious. You should not, for instance, decide diseased people are sinners and burn them at a literal or metaphorical stake, because it is both morally monstrous and entirely ineffective. But them a new plague crops up, and we make precisely the same mistakes we should have learned from three hundred years ago.

I SAY “SORRY” A LOT. When I am running late. When I am navigating the streets of New York. When I interrupt someone. I say, “Sorry, sorry, sorry,” in one long stream. The sentence becomes “Sorrysorrysorry” and it’s said really fast, as if even the act of apologizing is something to apologize for. But this doesn’t mean I am a pushover. It doesn’t mean I am afraid of conflict or don’t know how to stand up for myself. I am getting to a place right in the middle where I feel good about exactly how much I apologize. It takes years as a woman to unlearn what you have been taught to be sorry for. It takes years to find your voice and seize your real estate. I am still learning the right balance.

Win interrupted me. "Stop," he said. "I love you, too." He paused. "You underestimate me, Annie. I'm not blind to your faults. You keep too many secrets, for one. You lie sometimes. You have trouble saying the things in your heart. You have an awful temper. You hold a grudge. And I'm not saying this one is your fault, but people who know you have a disturbing tendency to end up with bullets in them. You don't have faith in anyone, including me. You think I'm an idiot sometimes. Don't deny it--I can tell. And maybe I was an idiot a year ago, but a lot has happened since then. I'm different, Anya. You used to say I didn't know what love was. But I think I learned what it is. I learned it when I thought I had lost you over the summer. And I learned it when my leg ached something awful. And I learned it when you were gone and I didn't know if I'd ever see you again. And I learned it every night when I'd pray that you were safe even if I never got to see you again. I don't want to marry you. I'm just happy to be near you for a while, and for as long as you'll let me be. Because there's never been anyone else for me but you. There will never be anyone else for me but you. I know this. I do. Annie, my Annie, don't cry..." (Was I crying? Yes, I suppose I was. But I was still so awfully tired. You can't possibly hold this against me.) "I know that loving you is going to be hard, Annie. But I love you, come what may.

Murtaugh went on. “Vernon Lochan survived, but only because he was already the king's puppet, after Cal was executed, Vernon seized his brother's mantle as Lord of Perranth. You know what happened to Lady Marion. But we never learned what happened to Elide.” Elide—Lord Cal and Lady Marion's daughter and heir, almost a year younger than Aelin. If she were alive, she would be at least seventeen by now. “Lots of children vanished in the initial weeks,” Murtaugh finished. Aedion didn't want to think about those too-small graves.

After spending many years in Wall Street and after making and losing millions of dollars I want to tell you this: It never was my thinking that made the big money for me. It always was my sitting. Got that? My sitting tight! It is no trick at all to be right on the market. You always find lots of early bulls in bull markets and early bears in bear markets. I've known many men who were right at exactly the right time, and began buying or selling stocks when prices were at the very level which should show the greatest profit. And their experience invariably matched mine that is, they made no real money out of it. Men who can both be right and sit tight are uncommon. I found it one of the hardest things to learn. But it is only after a stock operator has firmly grasped this that he can make big money. It is literally true that millions come easier to a trader after he knows how to trade than hundreds did in the days of his ignorance.

In times of old when I was new And Hogwarts barely started The founders of our noble school Thought never to be parted: United by a common goal, They had the selfsame yearning, To make the world’s best magic school And pass along their learning. “Together we will build and teach!” The four good friends decided And never did they dream that they Might someday be divided, For were there such friends anywhere As Slytherin and Gryffindor? Unless it was the second pair Of Hufflepuff and Ravenclaw? So how could it have gone so wrong? How could such friendships fail? Why, I was there and so can tell The whole sad, sorry tale. Said Slytherin, “We’ll teach just those Whose ancestry is purest.” Said Ravenclaw, “We’ll teach those whose Intelligence is surest.” Said Gryffindor, “We’ll teach all those With brave deeds to their name.” Said Hufflepuff, “I’ll teach the lot, And treat them just the same.” These differences caused little strife When first they came to light, For each of the four founders had A House in which they might Take only those they wanted, so, For instance, Slytherin Took only pure-blood wizards Of great cunning, just like him, And only those of sharpest mind Were taught by Ravenclaw While the bravest and the boldest Went to daring Gryffindor. Good Hufflepuff, she took the rest, And taught them all she knew, Thus the Houses and their founders Retained friendships firm and true. So Hogwarts worked in harmony For several happy years, But then discord crept among us Feeding on our faults and fears. The Houses that, like pillars four, Had once held up our school, Now turned upon each other and, Divided, sought to rule. And for a while it seemed the school Must meet an early end, What with dueling and with fighting And the clash of friend on friend And at last there came a morning When old Slytherin departed And though the fighting then died out He left us quite downhearted. And never since the founders four Were whittled down to three Have the Houses been united As they once were meant to be. And now the Sorting Hat is here And you all know the score: I sort you into Houses Because that is what I’m for, But this year I’ll go further, Listen closely to my song: Though condemned I am to split you Still I worry that it’s wrong, Though I must fulfill my duty And must quarter every year Still I wonder whether Sorting May not bring the end I fear. Oh, know the perils, read the signs, The warning history shows, For our Hogwarts is in danger From external, deadly foes And we must unite inside her Or we’ll crumble from within. I have told you, I have warned you. . . . Let the Sorting now begin. The hat became motionless once more;

Glossa Time goes by, time comes along, All is old and all is new; What is right and what is wrong, You must think and ask of you; Have no hope and have no fear, Waves that rise can never hold; If they urge or if they cheer, You remain aloof and cold. To our sight a lot will glisten, Many sounds will reach our ear; Who could take the time to listen And remember all we hear? Keep aside from all that patter, Seek yourself, far from the throng When with loud and idle clatter Time goes by, time comes along. Nor forget the tongue of reason Or its even scales depress When the moment, changing season, Wears the mask of happiness - It is born of reason's slumber And may last a wink as true: For the one who knows its number All is old and all is new. Be as to a play, spectator, As the world unfolds before: You will know the heart of matter Should they act two parts or four; When they cry or tear asunder From your seat enjoy along And you'll learn from art to wonder What is right and what is wrong. Past and future, ever blending, Are the twin sides of same page: New start will begin with ending When you know to learn from age; All that was or be tomorrow We have in the present, too; But what's vain and futile sorrow You must think and ask of you; For the living cannot sever From the means we've always had: Now, as years ago, and ever, Men are happy or are sad: Other masks, same play repeated; Diff'rent tongues, same words to hear; Of your dreams so often cheated, Have no hope and have no fear. Hope not when the villains cluster By success and glory drawn: Fools with perfect lack of luster Will outshine Hyperion! Fear it not, they'll push each other To reach higher in the fold, Do not side with them as brother, Waves that rise can never hold. Sounds of siren songs call steady Toward golden nets, astray; Life attracts you into eddies To change actors in the play; Steal aside from crowd and bustle, Do not look, seem not to hear From your path, away from hustle, If they urge or if they cheer; If they reach for you, go faster, Hold your tongue when slanders yell; Your advice they cannot master, Don't you know their measure well? Let them talk and let them chatter, Let all go past, young and old; Unattached to man or matter, You remain aloof and cold. You remain aloof and cold If they urge or if they cheer; Waves that rise can never hold, Have no hope and have no fear; You must think and ask of you What is right and what is wrong; All is old and all is new, Time goes by, time comes along.

My Mum says "Plans don’t always work out how we expect them to.” “I’m learning that…” I say, resting my head against the window. “Don’t put too much effort into things. You’ll only end up being disappointed.” “That’s a bit pessimistic,” my mother says. “Sure, life ends up more complicated than we want. But you figure it out.” I sigh. “You’d think at least one thing would work out, though,” I say. “Sometimes I wish I could skip a few years into the future to see where I end up. So I don’t waste all this time planning things out, only to have none of it go right.” “That’s not a way to live life,” my mother says, her hands gripping the wheel. “Always worrying about what comes next, instead of living in the moment. I see this in a lot of my students. And I’m seeing it in you…” She looks at me. “You’re living ahead of yourself, Julie. Making decisions, and wanting things done, only to set up the future.” “What’s so wrong with that?” I ask “Life will pass right by you,” she says, her eyes focused on the road. “And you end up missing the little things, the moments you don’t think matter—but they do. Moments that make you forget about everything else. Just like with your writing,” she adds out of nowhere. “You don’t write to get to the end. You write because you enjoy doing it. You write and don’t want it to end. Does that make some sense?

A SPOONFUL OF KINDNESS When Tommy, my son, was three years old, my wife, Lilly, and I took him for his annual checkup and the pediatrician asked us what his eating habits were like. “Well,” we confessed, “he’s going through this phase of only liking chicken fingers and carbs, so we’ve kind of given up trying to get him to eat vegetables for now. It’s become too much of a struggle every night.” The pediatrician nodded and smiled, and then said, “Well, you can’t really force him to eat the veggies, guys, but your job is to make sure they’re on his plate. He can’t eat them if they’re not even on his plate.” I’ve thought about that a lot over the years. I think about it with teaching. My students can’t learn what I don’t teach them. Kindness. Empathy. Compassion. It’s not part of the curriculum, I know, but I still have to keep dishing it out onto their plates every day. Maybe they’ll eat it; maybe they won’t. Either way, my job is to keep on serving it to them. Hopefully, a little mouthful of kindness today may make them hungry for a bigger taste of it tomorrow. —Mr. Browne

Even more than I hate commodifying myself, I hate men judging me as a commodity. For thousands of years, women have been throughout their lives reduced to their worth as sexual objects (slash domestic workers). We learn very early on to go to great lengths to increase our sexual value in the eyes of men, without even realizing that’s why we’re (for example) agonizing over whether our one snack for the day should be a pear or a seventy-calorie sugar-free yogurt. For years—much of my childhood and early twenties—I spent the largest portion of my conscious thought on food and how much I hated and was terrified of my body. It has taken a lot of work to divorce my view of my body and my feelings of romantic worthiness from outside sources. I’m afraid apps would undermine that effort.

Even though I'm almost seventy years old, I got a lot to learn, too. I used to spend a lotta time worryin that I was different from other people, even from other homeless folks. Then, after I met Miss Debbie and Mr. Ron, I worried that I was so different from them that we wadn't ever gon' have no kind a' future. But I found out everybody's different--the same kind of different as me. We're all just regular folks walkin down the road God done set in front of us. The truth about it is, whether we rich or poor or somethin in between, this earth ain't no final restin place. So in a way, we is all homeless--just workin our way toward home.

In choosing to be a Psychology major, I decided to learn for the joy of learning for the first time in my life. I'd always been fascinated by human nature. What makes us act the way we do? Why do we make the same mistakes over and over? But I guess my interest is purely theoretical. I'm a Psychology major who has no desire to work with people. This was poor planning on my part, I suppose. My parents definitely think so. But choosing passion over practicality seemed so honorable when I was a first-year student and graduation seemed so very, very far away . . . But now, a semester away from unemployment, I realize how much better off those Engineering students really are. Sure, they're boring conversationalists that make you want to kill yourself because every story begins, “The other day? In the lab?” But people become a whole helluva lot more interesting when they're pulling down six figures, don't they? If I'm going to drag my friends out to my cardboard box, the pressure's on to provide some pretty goddamned sparkling conversation once they get there. And even with all my noble knowledge for knowledge's sake, I'm not sure I can.

More than nine million people a year come to the Smokies, many of them to picnic. So bears have learned to associate people with food. Indeed, to them people are overweight creatures in baseball caps who spread lots and lots of food out on picnic tables and then shriek a little and waddle off to get their video cameras when old Mr. Bear comes along and climbs onto the table and starts devouring their potato salad and chocolate cake. Since the bear doesn’t mind being filmed and indeed seems indifferent to his audience, pretty generally some fool will come up to it and try to stroke it or feed it a cupcake or something. There is one recorded instance of a woman smearing honey on her toddler’s fingers so that the bear would lick it off for the video camera. Failing to understand this, the bear ate the baby’s hand.

I already knew what I’d research. I wrote the words ‘Courtly love’ on my notepad in swirly script, then caught Hayden peering at it. ‘Courtly love? Sorry, Aurora, but I think I’ve already got that one in the bag.’ ‘I think you’d better think again, because I’ve already claimed it,’ I replied. ‘You just said you’re not the Mills & Boon type and, technically, courtly love could be considered historical romance.’ He grinned. ‘As you don’t want to pollute your mind with any clichéd topics, you should probably leave that one to me.’ ‘You, discussing romance? Ha!’ Hayden put on a hurt face. ‘I think I might be alright at it. After all, I’ve been doing a lot of observing lately.’ He gave me a significant look. ‘Observing?’ I repeated, curiosity getting the better of me. ‘Well, you keep accusing me of spying on your dates,’ he said, and shrugged. ‘So, technically, I guess I’m learning about romance firsthand. It seems kind of brutal, judging from the goodnight ritual I saw last night.’ My blood wasn’t boiling, but it was pretty warm. Despite that, I was not going to lose my temper. I was determined that this year Hayden Paris wasn’t going to destroy my composure.

Jenna, you have Vix, and Archer, you have…Actually, what do you have?” “You,” he said firmly. “And a whole bunch of holy knights who want to kill me.” “Vix can visit,” Jenna said. “And the school will be a good place now, so it’s not like one more year will be torture. Although,” she said, frowning, “I will admit the place is pretty awful to look at. I don’t know how we’re going to fix that.” Facing the pond, staring at that green, green grass, I gave a shuddery laugh. “I don’t think we have to worry about the island,” I said, wiping stray tears with the back of my hand. “It’s being healed.” “Well, there you have it, then,” Archer said. “Vix can come for a visit, the island will eventually be a heck of a lot less depressing, and I’m not leaving you ever again.” “Yeah, and we still have to deal with The Eye being…Eyeish, and me learning to be Head of the Council, which will probably involve lots of boring books and-“ Archer pressed his mouth to mine, effectively shutting me up and kissing the hell out of me. When he pulled back, he was grinning. “And you have an arrogant, screwed-up former demon hunter who is stupidly in love with you.” “And an angsty vampire who will walk into hell with you. Actually, who has walked into hell with you,” Jenna added, coming around to my other side. “And parents who love you, and who are probably making out back at the car,” Archer said, and I laughed. “So, really,” Jenna said, and looped her arm through mine, “what more do you need?” I looked back and forth between them, these two people I loved so much. The breeze ruffled the tall grass around the pond, and I thought I could hear Elodie’s laugh. “Nothing,” I told them, squeezing both their hands. “Nothing.

There is unmistakable proof that abusers do get together in order to share children, abuse more children, and even learn from each other. As more cases have come into the public eye in recent years, this has become increasingly obvious. More and more of this type of abuse is coming to light. I definitely think it is the word ritual which causes people to question, to feel uncomfortable, or even just disbelieve. It seems almost incredible that such things would happen, but too many of us know exactly how bad the lives of many children are. A great deal of child pornography shows children being abused in a ritualised setting, and many have now come forward to share their experiences, but there is a still tendency to say it just couldn't happen. Why not? Why, given what we now know about paedophiles and about what they do to children? Would they have limits? It was all done to me and I have enough experiences to write many more books than this one, but this will have to do for now. I've tried to make sense of it and I've tried to tell you my story in a way that will, hopefully, let you understand how it was done, and how they managed to get away with it, but I haven't told you a big part of it yet. I haven't told you what happened that finally ended it all for me. There was something else. When I was eight, someone else came into my life and made a huge difference to what was happening and how things would turn out. I didn't know it then, but I see the whole picture now. Something I have often wondered is whether Andrew was there while I was being abused. Lots of people hide their faces, and there were often masks worn, so he certainly could have been. I have no evidence one way or another though, so I will leave it to the reader to decide whether it would seem in a paedophile's character to watch abuse continue when it has been masterminded by him. But I do know that it wasn't just me who he abused - I know that because I saw it. Andrew was away a lot with the Army until I was at high school, then he left that position. He was instrumental both in my abuse and in setting the scene, but when I was eight, something happened which would distract him and which would, at times, take his attention from me. My mother very kindly provided him with a new victim - my little sister.

The majority of things in life are about picking your battles. You'll learn that too. And that will never be clearer than when you're at IKEA. You'd have to visit a Danish vacation village after two weeks of pouring rain and no beer to come across as many couples arguing as you'll hear in the IKEA section for changeable sofa covers on any given Tuesday. People take this whole interior design thing really seriously these days. It's become a national pastime to over interpret the symbolism of the fact that "he wants frosted glass, that just proves he never listens to my FEELINGS." "Ahhhhh! She wants beech veneer. Do you hear me? Beech veneer! Sometimes, it feels like I've woken up next to a stranger!" That's how it is, every single time you go there. And I'm not going to lecture you, but if there's just one thing I can get across then let it be this: no one has ever, in the history of the world, had an argument in IKEA that really is about IKEA. People can say whatever they life, but when a couple who has been married for ten years walks around the bookshelves section calling one another words normally only used by alcoholic crime fiction detectives, they might be arguing about a number of things, but trust me: cupboard doors is not one of them. Believe me. You're a Backman. Regardless of how many shortcomings the person you fall in love with might have, I can guarantee that you still come out on top of that bargain. So find someone who doesn't love you for the person you are, but despite the person you are. And when you're standing there, in the storage section at IKEA, don't focus too much on the furniture. Focus on the fact that you've actually found someone who can see themselves storing their crap in the same place as your crap. Because, hand on heart: you have a lot of crap.

Of course, there has been a lot of speculation over the last couple of years that our wives must have married us bearded ugly ducklings because of our fame and fortune. The fact is that none of us had much at all when we met our wives, and our long, full beards came after we married them. Our crazy uncle Si likes to joke that our gift of gab--or “hot air,” as he puts it--is what helped woo our wives. Actually, our relationships were built on spiritual principles such as faith, hope, and love. Through our poverty, rugged appearances, and, at times, musty aromas, I learned that true joy doesn’t come from what you have or how you look but from what kind of man you are on the inside. On my second date with Missy, I explained to her my love for hunting and fishing, which often causes me to be gone for several days and sometimes weeks at a time. I figured my admission would rule out a third date, but I was surprised when she replied, “Okay.” I knew right then that Missy was a keeper, and she has become my spiritual soul mate and a wonderful mother to our three beautiful children.

You wrote to me. Do not deny it. I’ve read your words and they evoke My deep respect for your emotion, Your trusting soul… and sweet devotion. Your candour has a great appeal And stirs in me, I won’t conceal, Long dormant feelings, scarce remembered. But I’ve no wish to praise you now; Let me repay you with a vow As artless as the one you tendered; Hear my confession too, I plead, And judge me both by word and deed. 13 ’Had I in any way desired To bind with family ties my life; Or had a happy fate required That I turn father, take a wife; Had pictures of domestication For but one moment held temptation- Then, surely, none but you alone Would be the bride I’d make my own. I’ll say without wrought-up insistence That, finding my ideal in you, I would have asked you—yes, it’s true— To share my baneful, sad existence, In pledge of beauty and of good, And been as happy … as I could! 14 ’But I’m not made for exaltation: My soul’s a stranger to its call; Your virtues are a vain temptation, For I’m not worthy of them all. Believe me (conscience be your token): In wedlock we would both be broken. However much I loved you, dear, Once used to you … I’d cease, I fear; You’d start to weep, but all your crying Would fail to touch my heart at all, Your tears in fact would only gall. So judge yourself what we’d be buying, What roses Hymen means to send— Quite possibly for years on end! 15 ’In all this world what’s more perverted Than homes in which the wretched wife Bemoans her worthless mate, deserted— Alone both day and night through life; Or where the husband, knowing truly Her worth (yet cursing fate unduly) Is always angry, sullen, mute— A coldly jealous, selfish brute! Well, thus am I. And was it merely For this your ardent spirit pined When you, with so much strength of mind, Unsealed your heart to me so clearly? Can Fate indeed be so unkind? Is this the lot you’ve been assigned? 16 ’For dreams and youth there’s no returning; I cannot resurrect my soul. I love you with a tender yearning, But mine must be a brother’s role. So hear me through without vexation: Young maidens find quick consolation— From dream to dream a passage brief; Just so a sapling sheds its leaf To bud anew each vernal season. Thus heaven wills the world to turn. You’ll fall in love again; but learn … To exercise restraint and reason, For few will understand you so, And innocence can lead to woe.

I wasn’t a misogynist when I started this,” Tyler replied. “But you get good and you start sleeping with all these women who have boyfriends, and you stop trusting women.” A side effect of sarging is that it can lowers one’s opinion of the oppo35D site sex. You see too much betrayal, lying, and infidelity. If a woman has been married three years or more, you come to learn that she’s usually easier to sleep with than a single woman. If a woman has a boyfriend, you learn that you have a better chance of fucking her the night you meet her than getting her to return a phone call later. Women, you eventually realize, are just as bad as men-they’re just better at hiding it. “I got hurt a lot when I first started picking up,” he continued. “I’d meet an amazing girl I really liked, and we’d talk all night. She’d say she loved me and was so lucky to have met me. But then I’d fail one shit test, and she’d walk away and wouldn’t even talk to me anymore. Everything we’d built up over the last eight hours would just go down the drain. So it hardened me.

Lately, because computer technology has made self-publishing an easier and less expensive venture, I'm getting a lot of review copies of amateur books by writers who would be better advised to hone their craft before committing it to print. The best thing you can do as a beginning writer is to write, write, write - and read, read, read. Concentrating on publication prematurely is a mistake. You don't pick up a violin and expect to play Carnegie Hall within the year - yet somehow people forget that writing also requires technical skills that need to be learned, practiced, honed. If I had a dollar for every person I've met who thought, with no prior experience, they could sit down and write a novel and instantly win awards and make their living as a writer, I'd be a rich woman today. It's unrealistic, and it's also mildly insulting to professional writers who have worked hard to perfect their craft. Of course, then you hear stories about people like J.K. Rowling, who did sit down with no prior experience and write a worldwide best-seller...but such people are as rare as hen's teeth. Every day I work with talented, accomplished writers who have many novels in print and awards to their name and who are ‘still’ struggling to make a living. The thing I often find myself wanting to say to new writers is: Write because you love writing, learn your craft, be patient, and be realistic. Anais Nin said about writing, "It should be a necessity, as the sea needs to heave, and I call it breathing."

I’ve been asked a lot over the years about the best way to nurture ambition—both one’s own and that of the people you manage. As a leader, you should want those around you to be eager to rise up and take on more responsibility, as long as dreaming about the job they want doesn’t distract them from the job they have. You can’t let ambition get too far ahead of opportunity. I’ve seen a lot of people who had their sights set on a particular job or project, but the opportunity to actually get that thing was so slim. Their focus on the small thing in the distance became a problem. They grew impatient with where they were. They didn’t tend enough to the responsibilities they did have, because they were longing so much for something else, and so their ambition became counterproductive. It’s important to know how to find the balance—do the job you have well; be patient; look for opportunities to pitch in and expand and grow; and make yourself one of the people, through attitude and energy and focus, that your bosses feel they have to turn to when an opportunity arises. Conversely, if you’re a boss, these are the people to nurture—not the ones who are clamoring for promotions and complaining about not being utilized enough but the ones who are proving themselves to be indispensable day in and day out.

Countless aid organizations and governments are convinced that they know what poor people need, and invest in schools, solar panels, or cattle. And, granted, better a cow than no cow. But at what cost? A Rwandan study estimated that donating one pregnant cow costs around $3,000 (including a milking workshop). That’s five years’ wages for a Rwandan.17 Or take the patchwork of courses offered to the poor: Study after study has shown that they cost a lot but achieve little, whether the objective is learning to fish, read, or run a business.18 “Poverty is fundamentally about a lack of cash. It’s not about stupidity,” stresses the economist Joseph Hanlon. “You can’t pull yourself up by your bootstraps if you have no boots.”19 The great thing about money is that people can use it to buy things they need instead of things that self-appointed experts think they need. And, as it happens, there is one category of product which poor people do not spend their free money on, and that’s alcohol and tobacco. In fact, a major study by the World Bank demonstrated that in 82% of all researched cases in Africa, Latin America, and Asia, alcohol and tobacco consumption actually declined.20

In 90% of cases, you can start with one of the two most effective ways to open a speech: ask a question or start with a story. Our brain doesn’t remember what we hear. It remembers only what we “see” or imagine while we listen. You can remember stories. Everything else is quickly forgotten. Smell is the most powerful sense out of 4 to immerse audience members into a scene. Every sentence either helps to drive your point home, or it detracts from clarity. There is no middle point. If you don’t have a foundational phrase in your speech, it means that your message is not clear enough to you, and if it’s not clear to you, there is no way it will be clear to your audience. Share your failures first. Show your audience members that you are not any better, smarter or more talented than they are. You are not an actor, you are a speaker. The main skill of an actor is to play a role; to be someone else. Your main skill as a speaker is to be yourself. People will forgive you for anything except for being boring. Speaking without passion is boring. If you are not excited about what you are talking about, how can you expect your audience to be excited? Never hide behind a lectern or a table. Your audience needs to see 100% of your body. Speak slowly and people will consider you to be a thoughtful and clever person. Leaders don’t talk much, but each word holds a lot of meaning and value. You always speak to only one person. Have a conversation directly with one person, look him or her in the eye. After you have logically completed one idea, which usually is 10-20 seconds, scan the audience and then stop your eyes on another person. Repeat this process again. Cover the entire room with eye contact. When you scan the audience and pick people for eye contact, pick positive people more often. When you pause, your audience thinks about your message and reflects. Pausing builds an audiences’ confidence. If you don’t pause, your audience doesn’t have time to digest what you've told them and hence, they will not remember a word of what you've said. Pause before and after you make an important point and stand still. During this pause, people think about your words and your message sinks in. After you make an important point and stand still. During this pause, people think about your words and your message sinks in. Speakers use filler words when they don’t know what to say, but they feel uncomfortable with silence. Have you ever seen a speaker who went on stage with a piece of paper and notes? Have you ever been one of these speakers? When people see you with paper in your hands, they instantly think, “This speaker is not sincere. He has a script and will talk according to the script.” The best speeches are not written, they are rewritten. Bad speakers create a 10 minutes speech and deliver it in 7 minutes. Great speakers create a 5 minute speech and deliver it in 7 minutes. Explain your ideas in a simple manner, so that the average 12-year-old child can understand the concept. Good speakers and experts can always explain the most complex ideas with very simple words. Stories evoke emotions. Factual information conveys logic. Emotions are far more important in a speech than logic. If you're considering whether to use statistics or a story, use a story. PowerPoint is for pictures not for words. Use as few words on the slide as possible. Never learn your speech word for word. Just rehearse it enough times to internalize the flow. If you watch a video of your speech, you can triple the pace of your development as a speaker. Make videos a habit. Meaningless words and clichés neither convey value nor information. Avoid them. Never apologize on stage. If people need to put in a lot of effort to understand you they simply won’t listen. On the other hand if you use very simple language you will connect with the audience and your speech will be remembered.

I no longer believe that character formation is mostly an individual task, or is achieved on a person-by-person basis. I no longer believe that character building is like going to the gym: You do your exercises and you build up your honesty, courage, integrity, and grit. I now think good character is a by-product of giving yourself away. You love things that are worthy of love. You surrender to a community or cause, make promises to other people, build a thick jungle of loving attachments, lose yourself in the daily act of serving others as they lose themselves in the daily acts of serving you. Character is a good thing to have, and there’s a lot to be learned on the road to character. But there’s a better thing to have—moral joy. And that serenity arrives as you come closer to embodying perfect love. Furthermore, I no longer believe that the cultural and moral structures of our society are fine, and all we have to do is fix ourselves individually. Over the past few years, as a result of personal, national, and global events, I have become radicalized. I now think the rampant individualism of our current culture is a catastrophe. The emphasis on self—individual success, self-fulfillment, individual freedom, self-actualization—is a catastrophe. I now think that living a good life requires a much vaster transformation. It’s not enough to work on your own weaknesses. The whole cultural paradigm has to shift from the mindset of hyper-individualism to the relational mindset of the second mountain.

I thought at first that she was just dead. Just darkness. Just a body being eaten by bugs. I thought about her a lot like that, as something’s meal. What was her—green eyes, half a smirk, the soft curves of her legs—would soon be nothing, just the bones I never saw. I thought about the slow process of becoming bone and then fossil and then coal that will, in millions of years, be mined by humans of the future, and how they would heat their homes with her, and then she would be smoke billowing out of a smokestack, coating the atmosphere. I still think that, sometimes, think that maybe ‘the afterlife’ is just something we made up to ease the pain of loss, to make our time in the labyrinth bearable. Maybe she was just matter, and matter gets recycled. But ultimately I do not believe that she was only matter. The rest of her must be recycled, too. I believe now that we are greater than the sum of our parts. If you take Alaska’s genetic code and you add her life experiences and the relationships she had with people, and then you take the size and shape of her body, you do not get her. There is something else entirely. There is a part of her greater than the sum of her knowable parts. And that part has to go somewhere, because it cannot be destroyed. Although no one will ever accuse me of being much of a science student, one thing I learned from science classes is that energy is never created and never destroyed. And if Alaska took her own life, that is the hope I wish I could have given her. Forgetting her mother, failing her mother and her friends and herself—those are awful things, but she did not need to fold into herself and self-destruct. Those awful things are survivable, because we are as indestructible as we believe ourselves to be. When adults say, ‘Teenagers think they are invincible’ with that sly, stupid smile on their faces, they don’t know how right they are. We need never be hopeless, because we can never be irreparably broken. We think that we are invincible because we are. We cannot be born, and we cannot die. Like all energy, we can only change shapes and sizes and manifestations. They forget that when they get old. They get scared of losing and failing. But that part of us greater than the sum of our parts cannot begin and cannot end, and so it cannot fail.

On the eleventh day, it finally stopped raining. Musashi chafed to be out in the open, but it was another week before they were able to return to work under a bright sun. The field they had so arduously carved out of the wilderness had disappeared without a trace; in its place were rocks, and a river where none had been before. The water seemed to mock them just as the villagers had. Iori, seeing no way to reclaim their loss, looked up and said, “This place is beyond hope. Let’s look for better land somewhere else.” “No,” Musashi said firmly. “With the water drained off, this would make excellent farmland. I examined the location from every angle before I chose it.” “What if we have another heavy rain?” “We’ll fix it so the water doesn’t come this way. We’ll lay a dam from here all the way to that hill over there.” ‘That’s an awful lot of work.” “You seem to forget that this is our dōjō. I’m not giving up a foot of this land until I see barley growing on it.” Musashi carried on his stubborn struggle throughout the winter, into the second month of the new year. It took several weeks of strenuous labor to dig ditches, drain the water off, pile dirt for a dike and then cover it with heavy rocks. Three weeks later everything was again washed away. “Look,” Iori said, “we’re wasting our energy on something impossible. Is that the Way of the Sword?” The question struck close to the bone, but Musashi would not give in. Only a month passed before the next disaster, a heavy snowfall followed by a quick thaw. Iori, on his return from trips to the temple for food, inevitably wore a long face, for the people there rode him mercilessly about Musashi’s failure. And finally Musashi himself began to lose heart. For two full days and on into a third, he sat silently brooding and staring at his field. Then it dawned on him suddenly. Unconsciously, he had been trying to create a neat, square field like those common in other parts of the Kanto Plain, but this was not what the terrain called for. Here, despite the general flatness, there were slight variations in the lay of the land and the quality of the soil that argued for an irregular shape. “What a fool I’ve been,” he exclaimed aloud. “I tried to make the water flow where I thought it should and force the dirt to stay where I thought it ought to be. But it didn’t work. How could it? Water’s water, dirt’s dirt. I can’t change their nature. What I’ve got to do is learn to be a servant to the water and a protector of the land.” In his own way, he had submitted to the attitude of the peasants. On that day he became nature’s manservant. He ceased trying to impose his will on nature and let nature lead the way, while at the same time seeking out possibilities beyond the grasp of other inhabitants of the plain. The snow came again, and another thaw; the muddy water oozed slowly over the plain. But Musashi had had time to work out his new approach, and his field remained intact. “The same rules must apply to governing people,” he said to himself. In his notebook, he wrote: “Do not attempt to oppose the way of the universe. But first make sure you know the way of the universe.

The novel’s merit, then—or its offence, depending where you stood—was not that it was authentic, but that it was credible. The bad dream turned out to be one that a lot of people in the world were sharing, since it asked the same old question that we are asking ourselves fifty years later: How far can we go in the rightful defence of our Western values without abandoning them along the way? My fictional chief of the British Service—I called him Control—had no doubt of the answer: “I mean, you can’t be less ruthless than the opposition simply because your government’s policy is benevolent, can you now?” Today, the same man, with better teeth and hair and a much smarter suit, can be heard explaining away the catastrophic illegal war in Iraq, or justifying medieval torture techniques as the preferred means of interrogation in the twenty-first century, or defending the inalienable right of closet psychopaths to bear semi-automatic weapons, and the use of unmanned drones as a risk-free method of assassinating one’s perceived enemies and anybody who has the bad luck to be standing near them. Or, as a loyal servant of his corporation, assuring us that smoking is harmless to the health of the Third World, and great banks are there to serve the public. What have I learned over the last fifty years? Come to think of it, not much. Just that the morals of the secret world are very like our own.

In every interview I’m asked what’s the most important quality a novelist has to have. It’s pretty obvious: talent. Now matter how much enthusiasm and effort you put into writing, if you totally lack literary talent you can forget about being a novelist. This is more of a prerequisite than a necessary quality. If you don’t have any fuel, even the best car won’t run.The problem with talent, though, is that in most cases the person involved can’t control its amount or quality. You might find the amount isn’t enough and you want to increase it, or you might try to be frugal and make it last longer, but in neither case do things work out that easily. Talent has a mind of its own and wells up when it wants to, and once it dries up, that’s it. Of course, certain poets and rock singers whose genius went out in a blaze of glory—people like Schubert and Mozart, whose dramatic early deaths turned them into legends—have a certain appeal, but for the vast majority of us this isn’t the model we follow. If I’m asked what the next most important quality is for a novelist, that’s easy too: focus—the ability to concentrate all your limited talents on whatever’s critical at the moment. Without that you can’t accomplish anything of value, while, if you can focus effectively, you’ll be able to compensate for an erratic talent or even a shortage of it. I generally concentrate on work for three or four hours every morning. I sit at my desk and focus totally on what I’m writing. I don’t see anything else, I don’t think about anything else. … After focus, the next most important thing for a novelist is, hands down, endurance. If you concentrate on writing three or four hours a day and feel tired after a week of this, you’re not going to be able to write a long work. What’s needed of the writer of fiction—at least one who hopes to write a novel—is the energy to focus every day for half a year, or a year, or two years. … Fortunately, these two disciplines—focus and endurance—are different from talent, since they can be acquired and sharpened through training. You’ll naturally learn both concentration and endurance when you sit down every day at your desk and train yourself to focus on one point. This is a lot like the training of muscles I wrote of a moment ago. You have to continually transmit the object of your focus to your entire body, and make sure it thoroughly assimilates the information necessary for you to write every single day and concentrate on the work at hand. And gradually you’ll expand the limits of what you’re able to do. Almost imperceptibly you’ll make the bar rise. This involves the same process as jogging every day to strengthen your muscles and develop a runner’s physique. Add a stimulus and keep it up. And repeat. Patience is a must in this process, but I guarantee results will come. In private correspondence the great mystery writer Raymond Chandler once confessed that even if he didn’t write anything, he made sure he sat down at his desk every single day and concentrated. I understand the purpose behind his doing this. This is the way Chandler gave himself the physical stamina a professional writer needs, quietly strengthening his willpower. This sort of daily training was indispensable to him. … Most of what I know about writing I’ve learned through running every day. These are practical, physical lessons. How much can I push myself? How much rest is appropriate—and how much is too much? How far can I take something and still keep it decent and consistent? When does it become narrow-minded and inflexible? How much should I be aware of the world outside, and how much should I focus on my inner world? To what extent should I be confident in my abilities, and when should I start doubting myself? I know that if I hadn’t become a long-distance runner when I became a novelist, my work would have been vastly different. How different? Hard to say. But something would definitely have been different.

As we were wrapping up the book, I sat down and thought about all the lessons I’d learned over the past two years. I couldn’t list them all, but here are a few: Never complain about the price of a gift from your spouse--accept it with love and gratitude. You can’t put a price on romance. Take lots of videos, even of the mundane. You will forget the sound of your children’s voices and you will miss your youth as much as theirs. Celebrate every wedding anniversary. Make time for dates. Hug your spouse every single morning. And always, ALWAYS, say “I love you.” Believe in your partner. When you hit hard times as a couple, take a weekend away or at least a night out. The times that you least feel like doing it are likely the times that you need it the most. Write love notes to your spouse, your children, and keep the ones they give you. Don’t expect a miniature pig to be an “easy” pet. Live life looking forward with a goal of no regrets, so you can look back without them. Be the friend you will need some day. Often the most important thing you can do for another person is just showing up. Question less and listen more. Don’t get too tied up in your plans for the future. No one really knows their future anyway. Laugh at yourself, and with life. People don’t change their core character. Be humble, genuine, and gracious. Before you get into business with someone, look at their history. Expect them to be with you for the long haul, even if you don’t think they will be. If they aren’t someone you could take a road trip across the country with, don’t do business with them in the first place. Real families and real sacrifices live in the fabric of the Red, White, and Blue; stand for the national anthem.

Once I had been diagnosed with a terminal illness, I began to view the world through two perspectives; I was starting to see death as both doctor and patient. As a doctor, I knew not to declare “Cancer is a battle I’m going to win!” or ask “Why me?” (Answer: Why not me?) I knew a lot about medical care, complications, and treatment algorithms. I quickly learned from my oncologist and my own study that stage IV lung cancer today was a disease whose story might be changing, like AIDS in the late 1980s: still a rapidly fatal illness but with emerging therapies that were, for the first time, providing years of life. While being trained as a physician and scientist had helped me process the data and accept the limits of what that data could reveal about my prognosis, it didn’t help me as a patient. It didn’t tell Lucy and me whether we should go ahead and have a child, or what it meant to nurture a new life while mine faded. Nor did it tell me whether to fight for my career, to reclaim the ambitions I had single-mindedly pursued for so long, but without the surety of the time to complete them. Like my own patients, I had to face my mortality and try to understand what made my life worth living—and I needed Emma’s help to do so. Torn between being a doctor and being a patient, delving into medical science and turning back to literature for answers, I struggled, while facing my own death, to rebuild my old life—or perhaps find a new one. —

The best thing for being sad,” replied Merlin, beginning to puff and blow, “is to learn something. That is the only thing that never fails. You may grow old and trembling in your anatomies, you may lie awake at night listening to the disorder of your veins, you may miss your only love, you may see the world about you devastated by evil lunatics, or know your honor trampled in the sewers of baser minds. There is only one thing for it then—to learn. Learn why the world wags and what wags it. That is the only thing which the mind can never exhaust, never alienate, never be tortured by, never fear or distrust, and never dream of regretting. Learning is the thing for you. Look at what a lot of things there are to learn—pure science, the only purity there is. You can learn astronomy in a lifetime, natural history in three, literature in six. And then, after you have exhausted a million lifetimes in biology and medicine and theocriticism and geography and history and economics, why, you can start to make a cartwheel out of the appropriate wood, or spend fifty years learning to begin to learn to beat your adversary at fencing. After that you can start again on mathematics until it is time to learn to plough.”*

It’s crucial to understand that ordinarily the FBI applies for a wiretap separately from the National Security Agency. The NSA had tapped my phones for years, going back to the 1993 World Trade Center attack. But those wire taps would not automatically get shared with the FBI, unless the Intelligence Community referred my activities for a criminal investigation. The FBI took no such action. Instead—by coincidence I’m sure, the FBI started its phone taps exactly when the Senate Foreign Relations Committee planned a series of hearings on Iraq in late July, 2002.212 That timing suggests the FBI wanted to monitor what Congress would learn about the realities of Pre-War Intelligence, which contradicted everything the White House was preaching on FOX News and CNN. In which case, the Justice Department discovered that I told Congress a lot—and Congress rewarded the White House by pretending that I had not said a word. But phone taps don’t lie. Numerous phone conversations with Congressional offices show that I identified myself as one of the few Assets covering Iraq.213 Some of my calls described the peace framework, assuring Congressional staffers that diplomacy could achieve the full scope of results sought by U.S policymakers.

Once there were three tribes. The Optimists, whose patron saints were Drake and Sagan, believed in a universe crawling with gentle intelligence—spiritual brethren vaster and more enlightened than we, a great galactic siblinghood into whose ranks we would someday ascend. Surely, said the Optimists, space travel implies enlightenment, for it requires the control of great destructive energies. Any race which can't rise above its own brutal instincts will wipe itself out long before it learns to bridge the interstellar gulf. Across from the Optimists sat the Pessimists, who genuflected before graven images of Saint Fermi and a host of lesser lightweights. The Pessimists envisioned a lonely universe full of dead rocks and prokaryotic slime. The odds are just too low, they insisted. Too many rogues, too much radiation, too much eccentricity in too many orbits. It is a surpassing miracle that even one Earth exists; to hope for many is to abandon reason and embrace religious mania. After all, the universe is fourteen billion years old: if the galaxy were alive with intelligence, wouldn't it be here by now? Equidistant to the other two tribes sat the Historians. They didn't have too many thoughts on the probable prevalence of intelligent, spacefaring extraterrestrials— but if there are any, they said, they're not just going to be smart. They're going to be mean. It might seem almost too obvious a conclusion. What is Human history, if not an ongoing succession of greater technologies grinding lesser ones beneath their boots? But the subject wasn't merely Human history, or the unfair advantage that tools gave to any given side; the oppressed snatch up advanced weaponry as readily as the oppressor, given half a chance. No, the real issue was how those tools got there in the first place. The real issue was what tools are for. To the Historians, tools existed for only one reason: to force the universe into unnatural shapes. They treated nature as an enemy, they were by definition a rebellion against the way things were. Technology is a stunted thing in benign environments, it never thrived in any culture gripped by belief in natural harmony. Why invent fusion reactors if your climate is comfortable, if your food is abundant? Why build fortresses if you have no enemies? Why force change upon a world which poses no threat? Human civilization had a lot of branches, not so long ago. Even into the twenty-first century, a few isolated tribes had barely developed stone tools. Some settled down with agriculture. Others weren't content until they had ended nature itself, still others until they'd built cities in space. We all rested eventually, though. Each new technology trampled lesser ones, climbed to some complacent asymptote, and stopped—until my own mother packed herself away like a larva in honeycomb, softened by machinery, robbed of incentive by her own contentment. But history never said that everyone had to stop where we did. It only suggested that those who had stopped no longer struggled for existence. There could be other, more hellish worlds where the best Human technology would crumble, where the environment was still the enemy, where the only survivors were those who fought back with sharper tools and stronger empires. The threats contained in those environments would not be simple ones. Harsh weather and natural disasters either kill you or they don't, and once conquered—or adapted to— they lose their relevance. No, the only environmental factors that continued to matter were those that fought back, that countered new strategies with newer ones, that forced their enemies to scale ever-greater heights just to stay alive. Ultimately, the only enemy that mattered was an intelligent one. And if the best toys do end up in the hands of those who've never forgotten that life itself is an act of war against intelligent opponents, what does that say about a race whose machines travel between the stars?

Everyone's here except for St. Clair." Meredith cranes her neck around the cafeteria. "He's usually running late." "Always," Josh corrects. "Always running late." I clear my throat. "I think I met him last night. In the hallway." "Good hair and an English accent?" Meredith asks. "Um.Yeah.I guess." I try to keep my voice casual. Josh smirks. "Everyone's in luuurve with St. Clair." "Oh,shut up," Meredith says. "I'm not." Rashmi looks at me for the first time, calculating whether or not I might fall in love with her own boyfriend. He lets go of her hand and gives an exaggerated sigh. "Well,I am. I'm asking him to prom. This is our year, I just know it." "This school has a prom?" I ask. "God no," Rashmi says. "Yeah,Josh. You and St. Clair would look really cute in matching tuxes." "Tails." The English accent makes Meredith and me jump in our seats. Hallway boy. Beautiful boy. His hair is damp from the rain. "I insist the tuxes have tails, or I'm giving your corsage to Steve Carver instead." "St. Clair!" Josh springs from his seat, and they give each other the classic two-thumps-on-the-back guy hug. "No kiss? I'm crushed,mate." "Thought it might miff the ol' ball and chain. She doesn't know about us yet." "Whatever," Rashi says,but she's smiling now. It's a good look for her. She should utilize the corners of her mouth more often. Beautiful Hallway Boy (Am I supposed to call him Etienne or St. Clair?) drops his bag and slides into the remaining seat between Rashmi and me. "Anna." He's surprised to see me,and I'm startled,too. He remembers me. "Nice umbrella.Could've used that this morning." He shakes a hand through his hair, and a drop lands on my bare arm. Words fail me. Unfortunately, my stomach speaks for itself. His eyes pop at the rumble,and I'm alarmed by how big and brown they are. As if he needed any further weapons against the female race. Josh must be right. Every girl in school must be in love with him. "Sounds terrible.You ought to feed that thing. Unless..." He pretends to examine me, then comes in close with a whisper. "Unless you're one of those girls who never eats. Can't tolerate that, I'm afraid. Have to give you a lifetime table ban." I'm determined to speak rationally in his presence. "I'm not sure how to order." "Easy," Josh says. "Stand in line. Tell them what you want.Accept delicious goodies. And then give them your meal card and two pints of blood." "I heard they raised it to three pints this year," Rashmi says. "Bone marrow," Beautiful Hallway Boy says. "Or your left earlobe." "I meant the menu,thank you very much." I gesture to the chalkboard above one of the chefs. An exquisite cursive hand has written out the morning's menu in pink and yellow and white.In French. "Not exactly my first language." "You don't speak French?" Meredith asks. "I've taken Spanish for three years. It's not like I ever thought I'd be moving to Paris." "It's okay," Meredith says quickly. "A lot of people here don't speak French." "But most of them do," Josh adds. "But most of them not very well." Rashmi looks pointedly at him. "You'll learn the lanaguage of food first. The language of love." Josh rubs his belly like a shiny Buddha. "Oeuf. Egg. Pomme. Apple. Lapin. Rabbit." "Not funny." Rashmi punches him in the arm. "No wonder Isis bites you. Jerk." I glance at the chalkboard again. It's still in French. "And, um, until then?" "Right." Beautiful Hallway Boy pushes back his chair. "Come along, then. I haven't eaten either." I can't help but notice several girls gaping at him as we wind our way through the crowd.

What did you think when I first told you about the animals I found?” He seemed confused. It obviously wasn’t what he’d expected. “Violet, I was seven years old. I thought it was badass. I think I was probably even jealous.” She made a face at him. “Didn’t you think it was creepy? Or that I was weird?” “Yeah,” he agreed enthusiastically. “That’s why I was so jealous. I wanted to be the one finding dead bodies. You were like an animal detective or something. You were only weird ‘cause you were a girl.” He grinned. “But I learned to overlook that since you always took me on such cool adventures.” Violet released a breath, smiling. She knew he was telling the truth, which only made it funnier to hear him saying the words out loud. Of course, what little boy didn’t want to go scavenging through the woods and digging in the dirt? She tried again. “Did you ever tell anyone? Does your mom know?” He lifted her hand to his mouth and rubbed her knuckles across his lower lip, his gaze locked with hers. “No,” he promised. “I swore I wouldn’t, not even her. I think she knows something, or at least she thinks you have the worst luck ever, since you found all those dead girls.” He lowered his voice. “She was really worried about you after the shooting last year. You’re like a daughter to her.” He leaned close. “Of course, that makes it kind of creepy when I do things like this.” He kissed her. It was intimate. Not soft or sweet this time, it was deep and passionate, stealing Violet’s breath. She laid her hand against his chest, savoring the feel of his heartbeat beneath her palm, and then traced her fingertips up to his neck, into his hair. He pulled her over the console that separated them, dragging her onto his lap. He ran his hands up her back restlessly, drawing her as close as he could. It was nearly impossible for her to pull herself away. “Wait,” she insisted breathlessly. “Please, wait.” She had her hands braced against his shoulders, struggling more against herself than him. His glazed eyes teased her. “I thought I was the one who was supposed to say no. I’m the girl, right?” She sighed heavily, leaning her head against his shoulder and trying to recapture her runaway thoughts. She still wanted to talk. She wanted the other things, too, but she needed to sort through her thoughts first. “Sorry, it’s just…I have a lot of…” She shrugged against him. His damp T-shirt was warm and practically paper-thin, tempting her to touch him. She ran her finger down the length of his stomach. She knew it wasn’t fair to tease him, but she couldn’t help herself. He was too enticing. “…I have some stuff I need to work through.” It was the best she could do for an explanation. He caught her hand before she’d reached his waistline, and he held it tightly in his grip. “I’m trying to be patient, Violet, I really am. If there’s something you want to tell me…Well, I just wish you’d trust me.” “I’ll get there,” she explained. “I’ll figure it all out. I’m just a little confused right now.” He let out a shaky breath and then he kissed the top of her head, still not releasing her hand. “So, when you do, we’ll pick up where we left off.” She nodded against him. She thought she would keep talking; she still had so many doubts about what she should, and shouldn’t, be doing. But instead she just stayed there, curled up on his lap, absorbing him, taking relief from his touch…and strength from his presence.

I resolved to come right to the point. "Hello," I said as coldly as possible, "we've got to talk." "Yes, Bob," he said quietly, "what's on your mind?" I shut my eyes for a moment, letting the raging frustration well up inside, then stared angrily at the psychiatrist. "Look, I've been religious about this recovery business. I go to AA meetings daily and to your sessions twice a week. I know it's good that I've stopped drinking. But every other aspect of my life feels the same as it did before. No, it's worse. I hate my life. I hate myself." Suddenly I felt a slight warmth in my face, blinked my eyes a bit, and then stared at him. "Bob, I'm afraid our time's up," Smith said in a matter-of-fact style. "Time's up?" I exclaimed. "I just got here." "No." He shook his head, glancing at his clock. "It's been fifty minutes. You don't remember anything?" "I remember everything. I was just telling you that these sessions don't seem to be working for me." Smith paused to choose his words very carefully. "Do you know a very angry boy named 'Tommy'?" "No," I said in bewilderment, "except for my cousin Tommy whom I haven't seen in twenty years..." "No." He stopped me short. "This Tommy's not your cousin. I spent this last fifty minutes talking with another Tommy. He's full of anger. And he's inside of you." "You're kidding?" "No, I'm not. Look. I want to take a little time to think over what happened today. And don't worry about this. I'll set up an emergency session with you tomorrow. We'll deal with it then." Robert This is Robert speaking. Today I'm the only personality who is strongly visible inside and outside. My own term for such an MPD role is dominant personality. Fifteen years ago, I rarely appeared on the outside, though I had considerable influence on the inside; back then, I was what one might call a "recessive personality." My passage from "recessive" to "dominant" is a key part of our story; be patient, you'll learn lots more about me later on. Indeed, since you will meet all eleven personalities who once roamed about, it gets a bit complex in the first half of this book; but don't worry, you don't have to remember them all, and it gets sorted out in the last half of the book. You may be wondering -- if not "Robert," who, then, was the dominant MPD personality back in the 1980s and earlier? His name was "Bob," and his dominance amounted to a long reign, from the early 1960s to the early 1990s. Since "Robert B. Oxnam" was born in 1942, you can see that "Bob" was in command from early to middle adulthood. Although he was the dominant MPD personality for thirty years, Bob did not have a clue that he was afflicted by multiple personality disorder until 1990, the very last year of his dominance. That was the fateful moment when Bob first heard that he had an "angry boy named Tommy" inside of him. How, you might ask, can someone have MPD for half a lifetime without knowing it? And even if he didn't know it, didn't others around him spot it? To outsiders, this is one of the most perplexing aspects of MPD. Multiple personality is an extreme disorder, and yet it can go undetected for decades, by the patient, by family and close friends, even by trained therapists. Part of the explanation is the very nature of the disorder itself: MPD thrives on secrecy because the dissociative individual is repressing a terrible inner secret. The MPD individual becomes so skilled in hiding from himself that he becomes a specialist, often unknowingly, in hiding from others. Part of the explanation is rooted in outside observers: MPD often manifests itself in other behaviors, frequently addiction and emotional outbursts, which are wrongly seen as the "real problem." The fact of the matter is that Bob did not see himself as the dominant personality inside Robert B. Oxnam. Instead, he saw himself as a whole person. In his mind, Bob was merely a nickname for Bob Oxnam, Robert Oxnam, Dr. Robert B. Oxnam, PhD.

It was Day Three, Freshman Year, and I was a little bit lost in the school library,looking for a bathroom that wasn't full of blindingly shiny sophomores checking their lip gloss. Day Three.Already pretty clear on the fact that I would be using secondary bathrooms for at least the next three years,until being a senior could pass for confidence.For the moment, I knew no one,and was too shy to talk to anyone. So that first sight of Edward: pale hair that looked like he'd just run his hands through it, paint-smeared white shirt,a half smile that was half wicked,and I was hooked. Since, "Hi,I'm Ella.You look like someone I'd like to spend the rest of my life with," would have been totally insane, I opted for sitting quietly and staring.Until the bell rang and I had to rush to French class,completely forgetting to pee. Edward Willing.Once I knew his name, the rest was easy.After all,we're living in the age of information. Wikipedia, iPhones, 4G ntworks, social networking that you can do from a thousand miles away.The upshot being that at any given time over the next two years, I could sit twenty feet from him in the library, not saying a word, and learn a lot about him.ENough, anyway, for me to become completely convinced that the Love at First Sight hadn't been a fluke. It's pretty simple.Edward matched four and a half of my If My Prince Does, In Fact, Come Someday,It Would Be Great If He Could Meet These Five Criteria. 1. Interested in art. For me, it's charcoal. For Edward, oil paint and bronze. That's almost enough right there. Nice lips + artist= Ella's prince. 2. Not afraid of love. He wrote, "Love is one of two things worth dying for.I have yet to decide on the second." 3.Or of telling the truth. "How can I believe that other people say if I lie to them?" 4.Hot. Why not?I can dream. 5.Daring. Mountain climbing, cliff dying, defying the parents. Him, not me. I'm terrified of an embarrassing number of things, including heights, convertibles, moths, and those comedians everyone loves who stand onstage and yell insults at the audience. 5, subsection a. Daring enough to take a chance on me.Of course, in the end, that No. 5a is the biggie. And the problem. No matter how muuch I worshipped him,no matter how good a pair we might have been,it was never, ever going to happen. To be fair to Edward,it's not like he was given an opportunity to get to know me. I'm not stupid.I know there are a few basic truths when it comes to boys and me. Truth: You have to talk to a boy-really talk,if you want him to see past the fact that you're not beautiful. Truth: I'm not beautiful. Or much of a conversationalist. Truth: I'm not entirely sure that the stuff behind the not-beautiful is going to be all that alluring, either. And one written-in-stone, heartbreaking truth about this guy. Truth:Edward Willing died in 1916.

And now there’s another thing you got to learn,” said the Ape. “I hear some of you are saying I’m an Ape. Well, I’m not. I’m a Man. If I look like an Ape, that’s because I’m so very old: hundreds and hundreds of years old. And it’s because I’m so old that I’m so wise. And it’s because I’m so wise that I’m the only one Aslan is ever going to speak to. He can’t be bothered talking to a lot of stupid animals. He’ll tell me what you’ve got to do, and I’ll tell the rest of you. And take my advice, and see you do it in double quick time, for he doesn’t mean to stand any nonsense.” There was dead silence except for the noise of a very young badger crying and its mother trying to make it keep quiet. “And now here’s another thing,” the Ape went on, fitting a fresh nut into its cheek, “I hear some of the horses are saying, Let’s hurry up and get this job of carting timber over as quickly as we can, and then we’ll be free again. Well, you can get that idea out of your heads at once. And not only the Horses either. Everybody who can work is going to be made to work in future. Aslan has it all settled with the King of Calormen—The Tisroc, as our dark faced friends the Calormenes call him. All you Horses and Bulls and Donkeys are to be sent down into Calormen to work for your living—pulling and carrying the way horses and such-like do in other countries. And all you digging animals like Moles and Rabbits and Dwarfs are going down to work in The Tisroc’s mines. And—” “No, no, no,” howled the Beasts. “It can’t be true. Aslan would never sell us into slavery to the King of Calormen.” “None of that! Hold your noise!” said the Ape with a snarl. “Who said anything about slavery? You won’t be slaves. You’ll be paid—very good wages too. That is to say, your pay will be paid into Aslan’s treasury and he will use it all for everybody’s good.” Then he glanced, and almost winked, at the chief Calormene. The Calormene bowed and replied, in the pompous Calormene way: “Most sapient Mouthpiece of Aslan, The Tisroc (may-he-live-forever) is wholly of one mind with your lordship in this judicious plan.” “There! You see!” said the Ape. “It’s all arranged. And all for your own good. We’ll be able, with the money you earn, to make Narnia a country worth living in. There’ll be oranges and bananas pouring in—and roads and big cities and schools and offices and whips and muzzles and saddles and cages and kennels and prisons—Oh, everything.” “But we don’t want all those things,” said an old Bear. “We want to be free. And we want to hear Aslan speak himself.” “Now don’t you start arguing,” said the Ape, “for it’s a thing I won’t stand. I’m a Man: you’re only a fat, stupid old Bear. What do you know about freedom? You think freedom means doing what you like. Well, you’re wrong. That isn’t true freedom. True freedom means doing what I tell you.” “H-n-n-h,” grunted the Bear and scratched its head; it found this sort of thing hard to understand.

It will be long before everyone is wiped out. People live in war time, they always have. There was terror down through history - and the men who saw the Spanish Armada sail over the rim of the world, who saw the Black death wipe out half of Europe, those men were frightened, terrified. But though they lived and died in fear, I am here; we have built again. And so I will belong to a dark age, and historians will say "We have few documents to show how the common people lived at this time. Records lead us to believe that a majority were killed. But there were glorious men." And school children will sigh and learn the names of Truman and Senator McCarthy. Oh, it is hard for me to reconcile myself to this. But maybe this is why I am a girl - - - so I can live more safely than the boys I have known and envied, so I can bear children, and instill in them the biting eating desire to learn and love life which I will never quite fulfill, because there isn't time, because there isn't time at all, but instead the quick desperate fear, the ticking clock, and the snow which comes too suddenly upon the summer. Sure, I'm dramatic and sloppily semi-cynical and semi-sentimental. But in leisure years I could grow and choose my way. Now I am living on the edge. We all are on the brink, and it takes a lot of nerve, a lot of energy, to teeter on the edge, looking over, looking down into the windy blackness and not being quite able to make out, through the yellow, stinking mist, just what lies below in the slime, in the oozing, vomit-streaked slime; and so I could go on, into my thoughts, writing much, trying to find the core, the meaning for myself. Perhaps that would help, to synthesize my ideas into a philosophy for me, now, at the age of eighteen, but the clock ticks, ah yes, "At my back I hear, time's winged chariot hovering near." And I have too much conscience, too much habit to sit and stare at snow, thick now, and evenly white and muffling on the ground. God, I scream for time to let go, to write, to think. But no. I have to exercise my memory in little feats just so I can stay in this damn wonderful place which I love and hate with all my heart. And so the snow slows and swirls, and melts along the edges. The first snow isn't good for much. It makes a few people write poetry, a few wonder if the Christmas shopping is done, a few make reservations at the skiing lodge. It's a sentimental prelude to the real thing. It's picturesque & quaint.

Sarah sits up and reaches over, plucking a string on my guitar. It’s propped against the nightstand on her side of the bed. “So . . . do you actually know how to play this thing?” “I do.” She lies down on her side, arm bent, resting her head in her hand, regarding me curiously. “You mean like, ‘Twinkle, Twinkle, Little Star,’ the ‘ABC’s,’ and such?” I roll my eyes. “You do realize that’s the same song, don’t you?” Her nose scrunches as she thinks about it, and her lips move as she silently sings the tunes in her head. It’s fucking adorable. Then she covers her face and laughs out loud. “Oh my God, I’m an imbecile!” “You shouldn’t be so hard on yourself, but if you say so.” She narrows her eyes. “Bully.” Then she sticks out her tongue. Big mistake. Because it’s soft and pink and very wet . . . and it makes me want to suck on it. And then that makes me think of other pink, soft, and wet places on her sweet-smelling body . . . and then I’m hard. Painfully, achingly hard. Thank God for thick bedcovers. If this innocent, blushing bird realized there was a hot, hard, raging boner in her bed, mere inches away from her, she would either pass out from all the blood rushing to her cheeks or hit the ceiling in shock—clinging to it by her fingernails like a petrified cat over water. “Well, you learn something new every day.” She chuckles. “But you really know how to play the guitar?” “You sound doubtful.” She shrugs. “A lot has been written about you, but I’ve never once heard that you play an instrument.” I lean in close and whisper, “It’s a secret. I’m good at a lot of things that no one knows about.” Her eyes roll again. “Let me guess—you’re fantastic in bed . . . but everybody knows that.” Then she makes like she’s playing the drums and does the sound effects for the punch-line rim shot. “Ba dumb ba, chhhh.” And I laugh hard—almost as hard as my cock is. “Shy, clever, a naughty sense of humor, and a total nutter. That’s a damn strange combo, Titebottum.” “Wait till you get to know me—I’m definitely one of a kind.” The funny thing is, I’m starting to think that’s absolutely true. I rub my hands together, then gesture to the guitar. “Anyway, pass it here. And name a musician. Any musician.” “Umm . . . Ed Sheeran.” I shake my head. “All the girls love Ed Sheeran.” “He’s a great singer. And he has the whole ginger thing going for him,” she teases. “If you were born a prince with red hair? Women everywhere would adore you.” “Women everywhere already adore me.” “If you were a ginger prince, there’d be more.” “All right, hush now smartarse-bottum. And listen.” Then I play “Thinking Out Loud.” About halfway through, I glance over at Sarah. She has the most beautiful smile, and I think something to myself that I’ve never thought in all my twenty-five years: this is how it feels to be Ed Sheeran.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

GET BEYOND THE ONE-MAN SHOW Great organizations are never one-man operations. There are 22 million licensed small businesses in America that have no employees. Forbes suggests 75 percent of all businesses operate with one person. And the average income of those companies is a sad $44,000. That’s not a business—that’s torture. That is a prison where you are both the warden and the prisoner. What makes a person start a business and then be the only person who works there? Are they committed to staying small? Or maybe an entrepreneur decides that because the talent pool is so poor, they can’t hire anyone who can do it as well as them, and they give up. My guess is the latter: Most people have just given up and said, “It’s easier if I just do it myself.” I know, because that’s what I did—and it was suicidal. Because my business was totally dependent on me and only me, I was barely able to survive, much less grow, for the first ten years. Instead I contracted another company to promote my seminars. When I hired just one person to assist me out of my home office, I thought I was so smart: Keep it small. Keep expenses low. Run a tight ship. Bigger isn’t always better. These were the things I told myself to justify not growing my business. I did this for years and even bragged about how well I was doing on my own. Then I started a second company with a partner, a consulting business that ran parallel to my seminar business. This consulting business quickly grew bigger than my first business because my partner hired people to work for us. But even then I resisted bringing other people into the company because I had this idea that I didn’t want the headaches and costs that come with managing people. My margins were monster when I had no employees, but I could never grow my revenue line without killing myself, and I have since learned that is where all my attention and effort should have gone. But with the efforts of one person and one contracted marketing company, I could expand only so much. I know that a lot of speakers and business gurus run their companies as one-man shows. Which means that while they are giving advice to others about how to grow a business, they may have never grown one themselves! Their one-man show is simply a guy or gal going out, collecting a fee, selling time and a few books. And when they are out speaking, the business terminates all activity. I started studying other people and companies that had made it big and discovered they all had lots of employees. The reality is you cannot have a great business if it’s just you. You need to add other people. If you don’t believe me, try to name one truly great business that is successful, ongoing, viable, and growing that doesn’t have many people making it happen. Good luck. Businesses are made of people, not just machines, automations, and technology. You need people around you to implement programs, to add passion to the technology, to serve customers, and ultimately to get you where you want to go. Consider the behemoth online company Amazon: It has more than 220,000 employees. Apple has more than 100,000; Microsoft has around the same number. Ernst & Young has more than 200,000 people. Apple calls the employees working in its stores “Geniuses.” Don’t you want to hire employees deserving of that title too? Think of how powerful they could make your business.

A businessman buys a business and tries to operate it. He does everything that he knows how to do but just cannot make it go. Year after year the ledger shows red, and he is not making a profit. He borrows what he can, has a little spirit and a little hope, but that spirit and hope die and he goes broke. Finally, he sells out, hopelessly in debt, and is left a failure in the business world. A woman is educated to be a teacher but just cannot get along with the other teachers. Something in her constitution or temperament will not allow her to get along with children or young people. So after being shuttled from one school to another, she finally gives up, goes somewhere and takes a job running a stapling machine. She just cannot teach and is a failure in the education world. I have known ministers who thought they were called to preach. They prayed and studied and learned Greek and Hebrew, but somehow they just could not make the public want to listen to them. They just couldn’t do it. They were failures in the congregational world. It is possible to be a Christian and yet be a failure. This is the same as Israel in the desert, wandering around. The Israelites were God’s people, protected and fed, but they were failures. They were not where God meant them to be. They compromised. They were halfway between where they used to be and where they ought to be. And that describes many of the Lord’s people. They live and die spiritual failures. I am glad God is good and kind. Failures can crawl into God’s arms, relax and say, “Father, I made a mess of it. I’m a spiritual failure. I haven’t been out doing evil things exactly, but here I am, Father, and I’m old and ready to go and I’m a failure.” Our kind and gracious heavenly Father will not say to that person, “Depart from me—I never knew you,” because that person has believed and does believe in Jesus Christ. The individual has simply been a failure all of his life. He is ready for death and ready for heaven. I wonder if that is what Paul, the man of God, meant when he said: [No] other foundation can [any] man lay than that is laid, which is Jesus Christ. Now if any man build upon this foundation gold, silver, precious stones, wood, hay, stubble; every man’s work shall be made manifest: for the day shall declare it, because it shall be revealed by fire; and the fire shall try every man’s work of what sort it is. If any man’s work abide which he hath built thereupon, he should receive a reward. If any man’s work shall be burned, he shall suffer loss: but he himself shall be saved; yet so as by fire (1 Cor. 3:11-15). I think that’s what it means, all right. We ought to be the kind of Christian that cannot only save our souls but also save our lives. When Lot left Sodom, he had nothing but the garments on his back. Thank God, he got out. But how much better it would have been if he had said farewell at the gate and had camels loaded with his goods. He could have gone out with his head up, chin out, saying good riddance to old Sodom. How much better he could have marched away from there with his family. And when he settled in a new place, he could have had “an abundant entrance” (see 2 Pet. 1:11). Thank God, you are going to make it. But do you want to make it in the way you have been acting lately? Wandering, roaming aimlessly? When there is a place where Jesus will pour “the oil of gladness” on our heads, a place sweeter than any other in the entire world, the blood-bought mercy seat (Ps. 45:7; Heb. 1:9)? It is the will of God that you should enter the holy of holies, live under the shadow of the mercy seat, and go out from there and always come back to be renewed and recharged and re-fed. It is the will of God that you live by the mercy seat, living a separated, clean, holy, sacrificial life—a life of continual spiritual difference. Wouldn’t that be better than the way you are doing it now?