Jw Marriott Quotes

Don’t listen to what they say. Go see. — Chinese proverb

Listening is the single most important on–the–job skill that a good manager can cultivate. A leader who doesn’t listen well risks missing critical information, losing (or never winning) the confidence of staff and peers and forfeiting the opportunity to be a proactive, hands–on manager. Listening is also how you empower people to grow in their jobs and gain confidence as decision makers.

Once Guerra’s audiences learn about the brands that inspired Walnut Hill, they are more likely to understand the reason behind strategies like the “15–5” rule: At 15 feet from a patient or a visitor, an employee should make eye contact. At 5 feet the employee should greet and say hello to the patient or, if the patient looks confused, ask if he or she needs help. Guerra explains that the hospital adopted the strategy from studying hospitality techniques at hotel chains like the JW Marriott.

The world is a book; those who do not travel read only one page. — Saint Augustine

Nothing is as important as having managers in place who possess the people skills to support, encourage, lead, inspire and listen to associates. A