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Listen to me. You have the fashion sense of a park bench and the interpersonal skills of a meat cleaver--"
"Is this supposed to be helping?"
"Let me finish--"
"What's next? The size of my cock?"
"Hey, even pencils can get the job done--I've heard the moaning from your room to prove it.
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J.R. Ward (Lover Unleashed (Black Dagger Brotherhood, #9))
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I learned that the world of men as it exists today is a bureaucracy. This is an obvious truth, of course, though it is also one the ignorance of which causes great suffering.
“But moreover, I discovered, in the only way that a man ever really learns anything important, the real skill that is required to succeed in a bureaucracy. I mean really succeed: do good, make a difference, serve. I discovered the key. This key is not efficiency, or probity, or insight, or wisdom. It is not political cunning, interpersonal skills, raw IQ, loyalty, vision, or any of the qualities that the bureaucratic world calls virtues, and tests for. The key is a certain capacity that underlies all these qualities, rather the way that an ability to breathe and pump blood underlies all thought and action.
“The underlying bureaucratic key is the ability to deal with boredom. To function effectively in an environment that precludes everything vital and human. To breathe, so to speak, without air.
“The key is the ability, whether innate or conditioned, to find the other side of the rote, the picayune, the meaningless, the repetitive, the pointlessly complex. To be, in a word, unborable.
“It is the key to modern life. If you are immune to boredom, there is literally nothing you cannot accomplish.
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David Foster Wallace (The Pale King)
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Believe it or not, Marshal, I believe in talk therapy, basic interpersonal skills. I have this radical idea that if you treat a patient with respect and listen to what he's trying to tell you, you just might reach him. (87)
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Dennis Lehane (Shutter Island)
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Never presume to know a person based on the one dimensional window of the internet. A soul can’t be defined by critics, enemies or broken ties with family or friends. Neither can it be explained by posts or blogs that lack facial expressions, tone or insight into the person’s personality and intent. Until people “get that”, we will forever be a society that thinks Beautiful Mind was a spy movie and every stranger is really a friend on Facebook.
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Shannon L. Alder
“
The internet and online communication is the window into your world - but real life, in person communication / connection is the door.
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Rasheed Ogunlaru
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If the way you've been treating me is a mark of fondness, maybe you'd better take a fresh look at your interpersonal communication skills.
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Susan Elizabeth Phillips (Dream a Little Dream (Chicago Stars, #4))
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The key to healthy communication is having a willingness to lay aside our defensive tendencies and accept responsibility for our part of the relationship
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Individual Desirability / Aggregate Desirability = Your Desirability Ratio
The higher a relationship’s Desirability Ratio, the more stable a relationship will be. If a relationship’s Desirability Ratio drops below one for either partner, the relationship becomes very likely to dissolve.
To put that in other words: When your partner is much more desirable to you than their “league” would suggest, and when this dynamic is mutual (i.e., each partner values the other more than society on average values that other partner), your relationship will be uniquely stable. However, if either partner values the other less than that person would be valued on an open market, the relationship becomes unstable.
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Malcolm Collins (The Pragmatist's Guide to Relationships)
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You could get a real job," he said with a little smile.
"Fuck that," I said emphatically. "Anyway, doing what? I've got a high school diploma from years ago and no employment history whatsoever. If I got an interview for McDonald's, what am I supposed to tell them? My idea of interpersonal skills is taking two dicks at the same time.
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Anna Martin (Solitude)
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Screw the wedding—crap. Hold on... No, honey, of course I still want to get married! I was talking to Stella about the, um, wedding planner…no, don’t fire her. She’s great. I was just frustrated in the moment. Bridal nerves, you know. I’m fine now. Yes, I promise...why did I call for you? Uh, I’m craving those new raspberry lemon cookies from Crumble & Bake. Can you please run down and get some for me? Thank you! Love you.
Sorry about that. Alex has been so on edge about the wedding. He made our florist cry the other day... We’re working on his interpersonal skills.
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Ana Huang (Twisted Lies (Twisted, #4))
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Toxic relationships are like a good pasta that has been overcooked.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Reflective listening reinforces that you have been actively listening.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Communication is an art form that is crafted throughout our lives.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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I accepted that I was wired differently than most people, or, more precisely, that my wiring was toward one end of a spectrum of different human configurations. My innate logical skills were significantly greater than my interpersonal skills.
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Graeme Simsion (The Rosie Effect (Don Tillman, #2))
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A key to healthy problem solving is good communication.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Some people may find bonding with pets easier than with humans because animals are largely indifferent to their owners’ material possessions, social status, well-being, and interpersonal skills.
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Sharon Peters (Trusting Calvin: How a Dog Helped Heal a Holocaust Survivor's Heart)
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Conflict is not necessarily bad. If you can avoid taking conflict personally, it is actually a way to get better decisions and better results.
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Sonali Sinha
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Unhealthy relationships are most commonly lacking in the most essential of ingredient: healthy communication.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Brainstorming is the nexus of ideas.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Where there were once several competing approaches to medicine, there is now only one that matters to most hospitals, insurers, and the vast majority of the public. One that has been shaped to a great degree by the successful development of potent cures that followed the discovery of sulfa drugs. Aspiring caregivers today are chosen as much (or more) for their scientific abilities, their talent for mastering these manifold technological and pharmaceutical advances as for their interpersonal skills. A century ago most physicians were careful, conservative observers who provided comfort to patients and their families. Today they act: They prescribe, they treat, they cure. They routinely perform what were once considered miracles. The result, in the view of some, has been a shift in the profession from caregiver to technician. The powerful new drugs changed how care was given as well as who gave it.
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Thomas Hager (The Demon Under the Microscope: From Battlefield Hospitals to Nazi Labs, One Doctor's Heroic Search for the World's First Miracle Drug)
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Brüks digested that. “Well, if it was supposed to be some kind of compliment, her delivery needs work. You’d think someone with all that brainpower would be able to cobble together a few social skills.” “Funny thing”—Moore’s voice was expressionless—“Sengupta couldn’t figure out how someone with all your interpersonal skills could be so shitty at math.
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Peter Watts (Echopraxia (Firefall, #2))
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Speak fluently. Dress neatly. Move swiftly.
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Utibe Samuel Mbom (The Event Usher’s Handbook)
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Relationships are an art form created by two or more individuals who have similar or complementary visions, passions, and ambitions.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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The ramifications of workplace violence can have a lingering effect on the organization for generations.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Communication can be sent or received through verbal or nonverbal cues.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Intrapersonal communication is a reflection of your self-esteem.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Self-esteem is a barometer of your overall internal makeup.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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It is essential that children who are directly or indirectly affected by domestic violence receive psychological care.
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Asa Don Brown
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Problem solving is an everyday occurrence in life.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Disruptive behavior is any form of behavior that comprises the integrity of the workplace.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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The ramifications of workplace disruptive behavior can have an extremely serious effect upon an organization.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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A much more meaningful perspective is to teach this population the academic and interpersonal skills they need to be functional in the world and use their talents to the best of their ability.
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Temple Grandin (The Way I See It)
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validation (in the context of interpersonal skills, anyway) is the act of recognizing and affirming the validity or worth of a person’s emotions. Essentially, validation means saying to someone, “I hear you. I get what you’re feeling, and it’s perfectly alright to feel that way.” Effective validation has two components: It identifies a specific emotion It offers justification for feeling that emotion
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Michael S. Sorensen (I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships)
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It takes a certain skill set to be partnered. You have the biological knowledge of the machine. What are the parts, where are they located, how do they work, what do they do? Then there is your intellectual understanding about sex, in history, what you believe about sex, what you were taught about sex. Then there's you intrapersonal skill, your relationship with yourself. Then there are interpersonal skills.
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Nina Hartley
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To a degree that we seldom realize, we depend upon the participation of others in our lives, and upon our own participation in the lives of others. Our success and effectiveness as persons is based upon this participation, and upon an ability to maintain a controlling competence in communicating with others.
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Roy Wagner (The Invention of Culture)
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One gift of nonjudgmental, agendaless presence is that a wide road of acceptance opens, so that the inner world of our people gradually begins to sense, experience and trust that every part is equally valued and equally welcome.
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Bonnie Badenoch (The Heart of Trauma: Healing the Embodied Brain in the Context of Relationships (Norton Series on Interpersonal Neurobiology))
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The greatest thing I learned while taking classes at Second City was the very first thing they taught: 'Yes, and...'. In improv, you keep scenes alive but accepting whatever you are given and then adding to it or amplifying it. There is no space on stage for 'No,' 'I'm sorry, you're mistaken,' or 'Yes, but...'. Those transitions kill energy, set up interpersonal conflict, engage the ego in a defensive posture, and stymie the flow of conversation onstage.
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Jason Seiden (How to Self-Destruct: Making the Least of What's Left of Your Career)
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I don't like people much, and I like doctors even less.
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Star Trek: The Next Generation Episode Guide Team (STAR TREK: THE NEXT GENERATION EPISODE GUIDE: Details All 178 Episodes with Plot Summaries. Searchable. Companion to DVDs, Blu Ray and Box Set)
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New relationships do not deserve old problems, do they?
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Alan Amon (Unlocking Emotional Intelligence: Conquering Relationship Skills And Leadership (Interpersonal Skills, Mastering Emotions, People Skills Book 1))
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People who are toxic are rarely aware of their own toxicity.
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Asa Don Brown
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Decisions decides your output
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Jo
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Communication is the railway of information linking two intersecting paths together.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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We are capable of changing, challenging, and developing new beliefs throughout our lives.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Communication is a way of life.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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False alarms are not uncommon in the workplace.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Active communication is the ability to exchange, transmit, or share information.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Active participation is an engaging exchange of information.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Communication is the lifeblood of an organization.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Intrapersonal communication is the communication of what we are saying unto ourselves.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Intrapersonal communication is a reflection of our daily messages.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Effective leadership begins with effective communication.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Unresolved issues can escalate quickly, jeopardizing the workplace equilibrium, setting into motion a hostile and volatile workplace environment.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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A core belief is how we choose to define and believe in our person and life.
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Culture is the underlying foundation of how we think, behave, and react.
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Cristina Ho (Discover Cultural Intelligence: Your New Superpower)
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Your information can be summarized by one big idea. You actually present the big idea. You organize everything under one main message.
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Peter Andrei (Interpersonal Communication: How to Win Clients and Influence Teams: Know exactly what to say, gain communication skills, and master the people skills ... and job hunting. (Speak for Success Book 8))
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What Are the Five Steps to Monroe’s Motivated Sequence? It goes like this: Attention Need Satisfaction Visualization Action
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Peter Andrei (Interpersonal Communication: How to Win Clients and Influence Teams: Know exactly what to say, gain communication skills, and master the people skills ... and job hunting. (Speak for Success Book 8))
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In the action step, your goal is to motivate your audience towards a specific action.
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Peter Andrei (Interpersonal Communication: How to Win Clients and Influence Teams: Know exactly what to say, gain communication skills, and master the people skills ... and job hunting. (Speak for Success Book 8))
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Resolving the past comes after you learn to cope in the present both with your external and with your inner world.
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Suzette Boon (Coping with Trauma-Related Dissociation: Skills Training for Patients and Therapists (Norton Series on Interpersonal Neurobiology))
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Enter the problem-solution construction. All it is, is this: “Here’s the problem, and the negative consequences of it. Here’s the best solution, and the positive benefits of this.” It’s that simple.
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Peter Andrei (Interpersonal Communication: How to Win Clients and Influence Teams: Know exactly what to say, gain communication skills, and master the people skills ... and job hunting. (Speak for Success Book 8))
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Unless you’re influenced by my uniqueness, I’m not going to be influenced by your advice. So if you want to be really effective in the habit of interpersonal communication, you cannot do it with technique alone. You have to build the skills of empathic listening on a base of character that inspires openness and trust. And you have to build the Emotional Bank Accounts that create a commerce between hearts.
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Stephen R. Covey (The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change)
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A Jesus-focused ministry gives greater weight to connection over correction, recognizing that change and spiritual growth occur in the context of meaningful relationships. The student with special needs is more like to develop a personal relationship with Jesus if no one is hung up on the deficit in interpersonal skills and instead everyone cares more about providing a positive, anxiety-free church experience.
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Amy Fenton Lee (Leading a Special Needs Ministry)
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I’d like to improve my (select a quality, skill or behavior). Could you tell me how well I’m doing right now, and also let me know in the future if there’s any change for the better or worse? Could we set a time to do this?
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Melvin L. Silberman (PeopleSmart: Developing Your Interpersonal Intelligence)
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Existential isolation, a third given, refers to the unbridgeable gap between self and others, a gap that exists even in the presence of deeply gratifying interpersonal relationships. One is isolated not only from other beings but, to the extent that one constitutes one’s world, from world as well. Such isolation is to be distinguished from two other types of isolation: interpersonal and intrapersonal isolation. One experiences interpersonal isolation, or loneliness, if one lacks the social skills or personality style that permit intimate social interactions. Intrapersonal isolation occurs when parts of the self are split off, as when one splits off emotion from the memory of an event. The most extreme, and dramatic, form of splitting, the multiple personality, is relatively rare (though growing more widely recognized); when it does occur, the therapist may be faced (...) with the bewildering dilemma of which personality to cherish.
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Irvin D. Yalom (Love's Executioner and Other Tales of Psychotherapy)
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When it comes to developing character strength, inner security and unique personal and interpersonal talents and skills in a child, no institution can or ever will compare with, or effectively substitute for, the home's potential for positive influence.
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Street Smart Publishing (Quotes On Life, Business, And Success: Over 600 Powerful Quotes From 16 Influential Business Leaders)
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third of the variants for success are simple competencies. These include, but are not limited to: Possessing a drive for results and being able to get results from others The ability to make decisions, including unpopular decisions Strategic agility when dealing with ambiguity A certain level of risk tolerance Financial acumen Critical thinking, which is an innate trait Tactical ability Perseverance Self-awareness, which includes the ability to work through your weaknesses and not have blind spots Interpersonal skills The
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Walker Deibel (Buy Then Build: How Acquisition Entrepreneurs Outsmart the Startup Game)
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the more creative people tended to be socially poised introverts. They were interpersonally skilled but “not of an especially sociable or participative temperament.” They described themselves as independent and individualistic. As teens, many had been shy and solitary.
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Susan Cain (Quiet: The Power of Introverts in a World That Can't Stop Talking)
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The word dialectic (in dialectical behavior therapy) means to balance and compare two things that appear very different or even contradictory. In dialectical behavior therapy, the balance is between change and acceptance (Linehan, 1993a). You need to change the behaviors in your life that are creating more suffering for yourself and others while simultaneously also accepting yourself the way you are. This might sound contradictory, but it’s a key part of this treatment. Dialectical behavior therapy depends on acceptance and change, not acceptance or change.
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Matthew McKay (The Dialectical Behavior Therapy Skills Workbook: Practical DBT Exercises for Learning Mindfulness, Interpersonal Effectiveness, Emotion Regulation, and Distress Tolerance)
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Catch a customer with emotion and you will have a customer for a day; but, capture a customer with value and you will keep a customer for a lifetime. I truly believe in good, old-fashioned values when it comes to business. That is what timelessness is made of! At the end of the day, the question is, “Do you want to build a good hut for a day or do you want to build a good fortress for a lifetime?” Quality, value, understanding the needs of your clientele— that’s how you build a legacy. Connect with people, because you can never underestimate just how many people out there are yearning for any form of good interpersonal connection that they can find and when you can provide that as a brand name, you can allow the person behind your business to shine through. That’s how timelessness is created. It’s not created by luring people into a myth; it’s created by making connections, by remembering people’s names, by being genuinely interested in everybody.
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C. JoyBell C.
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In these pages, we keep returning to one foundational principle: providing the possibility of emotional/relational safety for our people, be they patients, children, partners, friends or strangers.
We are able to make this offer when they are experiencing their own neuroception of safety, not continuously, but as the baseline to which we return after our system has adaptively moved into sympathetic arousal or dorsal withdrawal in response to inner and outer conditions.
When we neuroceive safety, we humans automatically begin to open into vulnerability, and the movement of our "inherent treatment plan" (Sills, 2010) has a greater probability of coming forward.
When we have a neuroception of threat, we adaptively tighten down at many levels, from physical tension to activation of the protective skills we have learned over a lifetime (Levine, 2010). In that state, our innate healing path will often wisely stay hidden until more favorable conditions arrive.
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Bonnie Badenoch (The Heart of Trauma: Healing the Embodied Brain in the Context of Relationships (Norton Series on Interpersonal Neurobiology))
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All things being equal, you should be able to trust most of your feelings. But if they derive from dissociative parts of yourself that live in trauma-time, that is, are not oriented to the present or are hyperfocused only on specific aspects of an experience to the exclusion of others, these thoughts are more likely to be inaccurate and not fit with current, external reality.
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Suzette Boon (Coping with Trauma-Related Dissociation: Skills Training for Patients and Therapists (Norton Series on Interpersonal Neurobiology))
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It is clear that Dr. Brown understands that 'command and control leadership' creates even more conflict and that only through open and trustful and honest delegation and empowering, tension is avoidable and team spirit and cohesiveness is achieved..."
Alberto DeFeo, Ph.D. (Law)
Chief Administrative Officer of Lake Country and Adjunct Professor of University of Northern British Columbia
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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Dr. Brown has the ability to make complex matters easy to understand. His book has taken the topic of communication to a new level. The book is easy to read. The exercises and appendices provide both a practical learning approach and a depth of understanding of the subject..."
Alberto DeFeo, Ph.D. (Law)
Chief Administrative Officer of Lake Country and Adjunct Professor of University of Northern British Columbia
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Asa Don Brown (Interpersonal Skills in the Workplace, Finding Solutions that Work)
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The qualities of a successful military strategist will change from person to person, but there are a central few that all of them need. These include, above all else, strategic judgment, but also stamina, interpersonal skills and a feel for people; an ability to energize, inspire and motivate; the ability to communicate effectively orally and in writing; a degree of personal presence and charisma; a sincere love of servicemen and women; an ability to be tough when needed, but also compassionate when that is appropriate; fortitude in the face of adversity and the capacity to stay calm in the midst of chaos; an ability to deal with setbacks, missteps and mistakes; a sense of what leadership style is required to bring out the best in those immediately below, and also for the organization collectively. A great strategic leader also needs to be able to foresee how a conflict will end.
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David H. Petraeus (Conflict: The Evolution of Warfare from 1945 to Ukraine)
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Social groups are also a big part of Danish life. Called foreningsliv (or “association life”), these groups are based on a shared hobby or interest. The objective can be economic, political, academic, or cultural. Their function can be to change something in society, such as in a political association, or to express themselves in a way that meets the members’ social needs, such as in a choral society or a bridge club. Statistics show that 79 percent of Denmark’s business leaders have been active in associations before the age of thirty. Respectively, 94 percent, 92 percent, and 88 percent of managers with experience in associations believe that these years of involvement benefited their social skills and interpersonal skills and gave them a strong network. Ninety-nine percent of Denmark’s governors believe that participation in these voluntary associations promotes young people’s professional skills.
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Jessica Joelle Alexander (The Danish Way of Parenting: What the Happiest People in the World Know About Raising Confident, Capable Kids)
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Distraction leaches the authenticity out of our communications. When we are not emotionally present, we are gliding over the surface of our interactions and we never tangle in the depths where the nuances of our skills are tested and refined. A medical professor describes the easy familiarity with which her digital-native resident students master medical electronic records—but is troubled by the fact that they enter data with their eyes focused on their digital devices, not on the patient in the room with them. Preoccupation with technology acts as a screen between the student and the patient’s real emotion, real fear, and real concern. It may also prevent these residents from noticing physical symptoms that the patient fails to mention. The easy busyness of medical record entry is a way to sidestep the more challenging dynamics of human connection. But experienced physicians know that interpersonal skills are essential to mastering the art and science of medical diagnosis.
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Marian Deegan (Relevance: Matter More)
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Listening and oral communication Adaptability and creative responses to setbacks and obstacles Personal management, confidence, motivation to work toward goals, a sense of wanting to develop one’s career and take pride in accomplishments Group and interpersonal effectiveness, cooperativeness and teamwork, skills at negotiating disagreements Effectiveness in the organization, wanting to make a contribution, leadership potential10 Of seven desired traits, just one was academic: competence in reading, writing, and math.
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Daniel Goleman (Working With Emotional Intelligence)
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Dr. Brown's book is able to make the subject matter interesting in a very pragmatic way, without losing the attractiveness and appeal of his academic writing and sound background. I would recommend the use of this book for teaching in leadership, management and organizational behavior courses knowing that it would make a great contribution to the learning experience of the reader."
Alberto DeFeo, Ph.D. (Law)
Chief Administrative Officer of Lake Country and Adjunct Professor of University of Northern British Columbia
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Asa Don Brown
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Margot thought: oh, no. But the thought of what it would take to stop what she had set in motion was overwhelming; it would require an amount of tact and gentleness that she felt was impossible to summon. It wasn't that she was scared he would try to force her to do something against her will but that insisting they stop now, after everything she'd done to push this forward, would make her seem spoiled and capricious, as if she'd ordered something at a restaurant and then, once the food arrived, had changed her mind and sent it back.
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Kristen Roupenian (You Know You Want This: Cat Person and Other Stories)
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Kids spend hours each day engaging with ideas and one another through screens—but rarely do they have an opportunity to truly hone their interpersonal communication skills. Admittedly, teenage awkwardness and nerves play a role in difficult conversations. But students’ reliance on screens for communication is detracting—and distracting—from their engagement in real-time talk. It might sound like a funny question, but we need to ask ourselves: Is there any 21st-century skill more important than being able to sustain confident, coherent conversation?
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Celeste Headlee (We Need to Talk: How to Have Conversations That Matter)
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adequate integrative capacity and the mental skills to fully realize their horrific experiences and memories. But they must go on with a daily life that sometimes continues to include the very people who abused and neglected them. Their most expedient option is to mentally avoid their unresolved and painful past and present, and as much as possible maintain a façade of normality. Yet their apparent normality, their life at the surface of consciousness (Appelfeld, 1994), is fragile. Dreaded memories that are awakened by strong reminders haunt survivors, especially when they have exhausted their emotional and physical resources.
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Onno van der Hart (The Haunted Self: Structural Dissociation and the Treatment of Chronic Traumatization (Norton Series on Interpersonal Neurobiology))
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Trust at the interpersonal level. Trustworthiness is the foundation of trust. Trust is the emotional bank account between two people that enables them to have a win-win performance agreement. If two people trust each other, based on the trustworthiness of each other, they can then enjoy clear communication, empathy, synergy, and productive interdependency. If one is incompetent, training and development can help. But if one has a character flaw, he or she must make and keep promises to increase internal security, improve skills, and rebuild relationships of trust. Trust—or the lack of it—is at the root of success or failure in relationships and in the bottom-line results of business, industry, education, and government.
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Stephen R. Covey (Principle-Centered Leadership)
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Research at the University of California, Berkeley, conducted a series of studies on the nature of creativity. The researchers sought to identify the most spectacularly creative people and then figure out what made them different from everybody else. They assembled a list of architects, mathematicians, scientists, engineers, and writers who had made major contributions to their fields, and invited them to Berkeley for a weekend of personality tests, problem-solving experiments, and probing questions. Then the researchers did something similar with members of the same professions whose contributions were decidedly less groundbreaking. One of the most interesting findings, echoed by later studies, was that the more creative people tended to be socially poised introverts. They were interpersonally skilled but “not of an especially sociable or participative temperament.” They described themselves as independent and individualistic. As teens, many had been shy and solitary.
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Susan Cain (Quiet: The Power of Introverts in a World That Can't Stop Talking)
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Knowing one’s emotions. Self-awareness—recognizing a feeling as it happens—is the keystone of emotional intelligence. As we will see in Chapter 4, the ability to monitor feelings from moment to moment is crucial to psychological insight and self-understanding. An inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives, having a surer sense of how they really feel about personal decisions from whom to marry to what job to take. 2. Managing emotions. Handling feelings so they are appropriate is an ability that builds on self-awareness. Chapter 5 will examine the capacity to soothe oneself, to shake off rampant anxiety, gloom, or irritability—and the consequences of failure at this basic emotional skill. People who are poor in this ability are constantly battling feelings of distress, while those who excel in it can bounce back far more quickly from life’s setbacks and upsets. 3. Motivating oneself. As Chapter 6 will show, marshaling emotions in the service of a goal is essential for paying attention, for self-motivation and mastery, and for creativity. Emotional self-control—delaying gratification and stifling impulsiveness—underlies accomplishment of every sort. And being able to get into the “flow” state enables outstanding performance of all kinds. People who have this skill tend to be more highly productive and effective in whatever they undertake. 4. Recognizing emotions in others. Empathy, another ability that builds on emotional self-awareness, is the fundamental “people skill.” Chapter 7 will investigate the roots of empathy, the social cost of being emotionally tone-deaf, and the reason empathy kindles altruism. People who are empathic are more attuned to the subtle social signals that indicate what others need or want. This makes them better at callings such as the caring professions, teaching, sales, and management. 5. Handling relationships. The art of relationships is, in large part, skill in managing emotions in others. Chapter 8 looks at social competence and incompetence, and the specific skills involved. These are the abilities that undergird popularity, leadership, and interpersonal effectiveness. People who excel in these skills do well at anything that relies on interacting smoothly with others; they are social stars.
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Daniel Goleman (Emotional Intelligence)
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These are things to have under your belt in order to make and strengthen boundaries: Educate them. To be blunt, narcissists aren’t exactly in tune with their interpersonal or communication skills. Try using incentives or other motivators to get them to pay attention to how their behavior affects others. They may not empathize or seem to get what you’re saying, but at least you can say you tried to look at it from your point of view. Understand your personal rights. In order to demand being treated fairly and with respect, it’s important to know what your rights are. You’re allowed to say no, you have a right to your feelings, you are allowed privacy—and there are no wedding or relationship vows that say you are at the beck and call of your partner. When a person has been abused for a long time, they may lack the confidence or self-esteem to take a stand on their rights. The more power they take back, though, the less the abuser has. Be assertive. This is something that depends on confidence, and will take practice, but it’s worth it. Being assertive means standing up for yourself and exuding pride in who you are. Put your strategies into play. After the information you’ve absorbed so far, you have an advantage in that you are aware of your wants, what the narcissist demands, what you are able to do and those secret tiny areas you may have power over. Tap into these areas to put together your own strategies. Re-set your boundaries. A boundary is an unseen line in the sand. It determines the point you won’t allow others to cross over or they’ll hurt you. These are non-negotiable and others must be aware of them and respect them. But you have to know what those lines are before making them clear to others. Have consequences. As an extension of the above point, if a person tries ignoring your boundaries, make sure you give a consequence. There doesn't need to be a threat, but more saying, “If you ________, we can’t hang out/date/talk/etc.” You’re just saying that crossing the boundary hurts you so if they choose to disregard it, you choose not to accept that treatment. The narcissist will not tolerate you standing up for yourself, but it’s still important. The act of advocating for yourself will increase your self-confidence, self-esteem and self-worth. Then you’ll be ready to recover and heal.
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Linda Hill (Recovery from Narcissistic Abuse, Gaslighting, Codependency and Complex PTSD (4 Books in 1): Workbook and Guide to Overcome Trauma, Toxic Relationships, ... and Recover from Unhealthy Relationships))
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in essence, that’s what success is: not achieving something but becoming someone.
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William Wyatt (Emotional Intelligence: Quick Guide to Develop Your Emotional Intelligence and Start Applying It Today (Communication Skills, Soft Skills, Interpersonal ... People Skills, Leadership Books Series))
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Negative He has rigid attitudes. He is jealous, suspicious. He is defiant. He is lonely. He is insensitive to his feelings. He poses a high risk for addiction. He is secretive. He holds inner anger. He fears being hurt. He frequently resorts to denial of problems. Transitions Needed • Learn interpersonal relationship skills. • Develop a realistic concept of a healthy relationship. • Develop alternatives for handling stress. • Learn to identify and express your emotions. • Learn to accept help and support from others.
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Robert J. Ackerman (Silent Sons: A Book for and About Men)
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People who do not have access to a good listener may not only be denied the opportunity to heighten their self-awareness, but they are also denied valuable feedback as to the validity and acceptability of their inner thoughts and feelings. By discussing these with others, we receive feedback as to whether these are experiences which others have as well, or whether they are less common. Furthermore, by gauging the reactions to our self-disclosures we learn what types are acceptable or unacceptable with particular people and in specific situations. […] The appropriate use of self-disclosure is crucial to the development and maintenance of long-term relationships […] Those who disclose either too much or too little tend to have problems in establishing and sustaining relationships.
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Owen Hargie (Skilled Interpersonal Communication: Research, Theory and Practice)
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Adolescent Warning Signs
Lack of peer relationships outside the family
Anxiety in social situations
Difficulty with social skills such as keeping a conversation going
Depression, withdrawal
Confusion
Sexual identity problems
Interpersonal problems—trouble interacting with people
Sleep problems, including excessive sleeping
Stress-related physical symptoms
Feelings of persecution
Family conflicts
Antisocial attitudes
Overdependence on TV, computer, or video games
Using subjective symptoms as a way of avoiding responsibilities
Procrastination
Fear of groups
Lack of planning or organization
Difficulty with self-expression
Feelings of loneliness
Physical complaints
Difficulty making and keeping friends; stormy relationships with peers
Fear of new situations
Rationalization about lack of social life
Learning disabilities
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Jonathan Berent (Beyond Shyness: How to Conquer Social Anxieties)
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One way to think about grit is to understand how it relates to other aspects of character. In assessing grit along with other virtues, I find three reliable clusters. I refer to them as the intrapersonal, interpersonal, and intellectual dimensions of character. You could also call them strengths of will, heart, and mind. Intrapersonal character includes grit. This cluster of virtues also includes self-control, particularly as it relates to resisting temptations like texting and video games. What this means is that gritty people tend to be self-controlled and vice versa. Collectively, virtues that make possible the accomplishment of personally valued goals have also been called “performance character” or “self-management skills.” Social commentator and journalist David Brooks calls these “resume virtues” because they’re the sorts of things that get us hired and keep us employed.
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Angela Duckworth (Grit: The Power of Passion and Perseverance)
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Framers see the world not as it is, but as it can be. They do this by understanding, considering, rejecting, or accepting frames and communicating them to others. The principle of agility of mind asks us to never stop honing our skills of framing: seeing causation, generating a variety of counterfactuals and altering their features—in short, dreaming with constraints. Just as the free flow of information is the basis of interpersonal coordination, agility of mind is the foundation of human framing.
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Kenneth Cukier (Framers: Human Advantage in an Age of Technology and Turmoil)
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1. Omnipresent and Omnipotent Authoritarianism: Authoritarian Media vs. Social Media?2. Istanbul Mobil'ized: Mobile Phones' Contribution to Political Participation and Activism in Istanbul Gezi Park Protests and Onwards. 3. The Gezi Park Protest and #resistgezi: A Chronicle of Tweeting the Protests. 4. Peace Journalism: Urgently and Desperately Needed in Post-Election Turkey.5. Critical Thinking Skills on Social Media: A Blooming Season Or A Period Of Decline? 6. Social media, blended learning and constructivism: A jigsaw completed by the uses and gratifications theory? 7. Educational uses of social media and problem-based learning. 8. The future of the new media: The mobile generation and interpersonal communication. 9. "Keep in E-Touch" Personality and Facebook use (with Ng)10. Of Kate Moss & Marilyn Monroe: Body Dissatisfaction and its Relation to Media (with Dev)11. Media psychology and intercultural communication: The social representations of Vietnam on Turkish newspapers. 12. Regional Journalism in Southeast Asia and ASEAN Identity in Making
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Ulaş Başar Gezgin (Connecting Social Science Research with Human Communication Practices: Politics, Education and Psychology of Social Media, Media and Culture)
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Many times we are committed to the process but not the person to whom we would like to see the results. It is always ending up becoming mechanical and too robotic.
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Lucas D. Shallua
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But as a recent study by Harvard Business Review pointed out, the skills associated with high productivity—including knowledge and expertise, driving for results, taking initiative—are almost all indications of individual-oriented competencies. Management requires skills that are other oriented: being open to feedback, supporting colleagues’ development, communicating well, having good interpersonal skills.34
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Charlie Warzel (Out of Office: The Big Problem and Bigger Promise of Working from Home)
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When you’re inspired, you become inspiring.”
“Before building walls, build a foundation, make sure it’s solid and that it remains solid.”
“Do the right thing even when no one is watching, not because you have too, but because you can!”
“You are who you choose to be!”
“The only thing that can’t change in a human’s life is its birth – If you think there’s death -there no death if you have a legacy.”
“I will because I can!”
“If you want to shine like a star, care to make others shine like stars.”
“Someone’s respect for the environment will likely reflect his truest respect for others.”
“Learn to recognize and celebrate your personal milestones. It will trigger positive emotions in you.”
“Make peace with your past. You’ll emotionally be more positive. You’ll improve your wisdom. You’re inner sweetness will breathe out more efficiently.”
“When you emotionally manage the fact that perfection does not exist and only reaching excellence does, your inner sweetness will breathe efficiently.”
“We all have emotional batteries. We are all energy. Your positive energy can help someone else recharge.”
“Humans are responsible for nearly all problems and are the solution for everything - Be positively, the solution!”
“Feed positively your roots. As a result, your inner sweetness will breathe efficiently thru your shell.”
“Be positively the influencer, not the follower.”
“Never make someone emotionally pay the price because of how you were not able to manage positively your own emotions.”
“If you want your team to improve their technical skills, make sure to improve your interpersonal skills first.”
“Like the roots of a human’s mind, feed social media positively. It will feed a large scale of humans mind!”
“Like an upside-down pineapple fruit, the inner sweetness of a company becomes sweeter when you flip upside down the position level pyramid!”
“Do not wait for someone to harvest you. Build your own path!”
“Earth is more beautiful than we think – Imagine how splendid it would be if we were all interacting positively on it!”
Communication becomes efficient when it’s done we positive emotions – Be positively curious!”
“Having excuses for everything is the roadblock of self-awareness and inner growth”
“Don’t limit your challenges – rather – Challenge your limits!”
“The pineapple - from all fruits – looks authentic. The great thing about it is no matter its shape – size - high – and color, one thing remains the same: Its inner sweetness! A pineapple = a pineapple. A pineapple = a human”
“Often, what we think we know - what we think is - and what we think should are our biggest obstacles in life. Be positively curious!”
“The higher the position level you’re ambitious to reach, the less about you it should be. In life, you’re already at the top, therefore, it starts with you because it is not about you!”
“I’m realistically optimistic!”
“Keep it sweet with yourself, not everything is suited for everyone!”
“Beware of the time is money mindset blind spots, respectful interactions and good social etiquettes are not to be served like an American fast food!
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Steve "Mr. Pineapple" Mathieu
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When you’re inspired, you become inspiring.”
“Before building walls, build a foundation, make sure it’s solid and that it remains solid.”
“Do the right thing even when no one is watching, not because you have too, but because you can!”
“You are who you choose to be!”
“The only thing that can’t change in a human’s life is its birth – If you think there’s death -there no death if you have a legacy.”
“I will because I can!”
“If you want to shine like a star, care to make others shine like stars.”
“Someone’s respect for the environment will likely reflect his truest respect for others.”
“Learn to recognize and celebrate your personal milestones. It will trigger positive emotions in you.”
“Make peace with your past. You’ll emotionally be more positive. You’ll improve your wisdom. You’re inner sweetness will breathe out more efficiently.”
“When you emotionally manage the fact that perfection does not exist and only reaching excellence does, your inner sweetness will breathe efficiently.”
“We all have emotional batteries. We are all energy. Your positive energy can help someone else recharge.”
“Humans are responsible for nearly all problems and are the solution for everything - Be positively, the solution!”
“Feed positively your roots. As a result, your inner sweetness will breathe efficiently thru your shell.”
“Be positively the influencer, not the follower.”
“Never make someone emotionally pay the price because of how you were not able to manage positively your own emotions.”
“If you want your team to improve their technical skills, make sure to improve your interpersonal skills first.”
“Like the roots of a human’s mind, feed social media positively. It will feed a large scale of humans mind!”
“Like an upside-down pineapple fruit, the inner sweetness of a company becomes sweeter when you flip upside down the position level pyramid!”
“Do not wait for someone to harvest you. Build your own path!”
“Earth is more beautiful than we think – Imagine how splendid it would be if we were all interacting positively on it!”
"Communication becomes efficient when it’s done we positive emotions – Be positively curious!”
“Having excuses for everything is the roadblock of self-awareness and inner growth”
“Don’t limit your challenges – rather – Challenge your limits!”
“The pineapple - from all fruits – looks authentic. The great thing about it is no matter its shape – size - high – and color, one thing remains the same: Its inner sweetness! A pineapple = a pineapple. A pineapple = a human”
“Often, what we think we know - what we think is - and what we think should are our biggest obstacles in life. Be positively curious!”
“The higher the position level you’re ambitious to reach, the less about you it should be. In life, you’re already at the top, therefore, it starts with you because it is not about you!”
“I’m realistically optimistic!”
“Keep it sweet with yourself, not everything is suited for everyone!”
“Beware of the time is money mindset blind spots, respectful interactions and good social etiquettes are not to be served like an American fast food!
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Steve "Mr. Pineapple" Mathieu
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stabilization, symptom reduction, and skills training; (2) treatment of traumatic memories; and (3) personality integration and rehabilitation (Boon & Van der Hart, 1991; Brown, Scheflin, & Hammond, 1998; Chu, 1998; Courtois, 1999; Herman, 1992; ISSTD, in press; Kluft, 1999; Steele & Van der Hart, 2009; Steele, Van der Hart, & Nijenhuis, 2001, 2005; Van der Hart, Van der Kolk, & Boon, 1998; Van der Hart, Nijenhuis, & Steele, 2006).
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Suzette Boon (Coping with Trauma-Related Dissociation: Skills Training for Patients and Therapists (Norton Series on Interpersonal Neurobiology))
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Some of the prominent ones that have been particularly useful for many trauma survivors include dialectical behavior therapy for borderline personality (Linehan, 1993); systems training for emotional predictability and problem solving (STEPPS; Blum et al., 2008; Bos, Van Wel, Appelo, & Verbraak, 2010 also for borderline personality; short-term psychodynamic treatment of affect phobia (McCullough et al., 2003); and mindfulness and mentalization-based treatments such as acceptance and commitment therapy (ACT; Follette & Pistorello, 2007). In the past decade, manuals that specifically address the
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Suzette Boon (Coping with Trauma-Related Dissociation: Skills Training for Patients and Therapists (Norton Series on Interpersonal Neurobiology))
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In brief, supervision entails several elements: developing the supervisee’s professional skills, supervisee gaining in self-awareness, protecting the client, and mentoring and evaluating the supervisee’s services to clients. These elements are fostered within a learning alliance between supervisor and supervisee[.]
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Augustine Meier (Practical Clinical Supervision for Psychotherapists: A Self and Relational Approach)
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At its most basic, emotional intelligence is the ability to manage the impact of emotions on our relationships with others. It involves recognizing accurately how you and others feel at any particular time and the way emotions are affecting the situation. It involves keeping feelings sufficiently in control so that we can act effectively. And in no small part it involves using good interpersonal skills to create positive relationships with both individuals and groups. Our ability to express the emotions we feel in a constructive way is the cornerstone of staying in control.
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David Walton (A Practical Guide to Emotional Intelligence: Get Smart about Emotion (Practical Guide Series))
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She taught me the four key skills in DBT. First is mindfulness. It’s the ability to radically accept things as they are and be present in the moment. The second is distress tolerance, which is the ability to tolerate negative emotions instead of trying to escape from them. The third is emotional regulation, which teaches you the ability to manage and change intense and problematic emotions. The fourth is interpersonal effectiveness, which teaches you to communicate with others in a way that is assertive, maintains self-respect, and strengthens relationships.
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Rachael Siddoway (An Impossible Life: The Inspiring True Story of a Woman's Struggle from Within)