Interpersonal Effectiveness Quotes

It is a rare person who can cut himself off from mediate and immediate relations with others for long spaces of time without undergoing a deterioration in personality.

But a lot of our thinking is caught up in dwelling on the past, trying to control the future, generating misperceptions, and worrying about what others are thinking.

I learned that the world of men as it exists today is a bureaucracy. This is an obvious truth, of course, though it is also one the ignorance of which causes great suffering. “But moreover, I discovered, in the only way that a man ever really learns anything important, the real skill that is required to succeed in a bureaucracy. I mean really succeed: do good, make a difference, serve. I discovered the key. This key is not efficiency, or probity, or insight, or wisdom. It is not political cunning, interpersonal skills, raw IQ, loyalty, vision, or any of the qualities that the bureaucratic world calls virtues, and tests for. The key is a certain capacity that underlies all these qualities, rather the way that an ability to breathe and pump blood underlies all thought and action. “The underlying bureaucratic key is the ability to deal with boredom. To function effectively in an environment that precludes everything vital and human. To breathe, so to speak, without air. “The key is the ability, whether innate or conditioned, to find the other side of the rote, the picayune, the meaningless, the repetitive, the pointlessly complex. To be, in a word, unborable. “It is the key to modern life. If you are immune to boredom, there is literally nothing you cannot accomplish.

Emotions are the lowest form of consciousness. Emotional actions are the most contracted, narrowing, dangerous form of behavior. The romantic poetry and fiction of the last 200 years has quite blinded us to the fact that emotions are an active and harmful form of stupor. Any peasant can tell you that. Beware of emotions. Any child can tell you that. Watch out for the emotional person. He is a lurching lunatic. Emotions are caused by biochemical secretions in the body to serve during the state of acute emergency. An emotional person is a blind, crazed maniac. Emotions are addictive and narcotic and stupefacient. Do not trust anyone who comes on emotional. What are the emotions? In a book entitled Interpersonal Diagnosis of Personality, written when I was a psychologist, I presented classifications of emotions and detailed descriptions of their moderate and extreme manifestations. Emotions are all based on fear. [...] The emotional person cannot think; he cannot perform any effective game action (except in acts of physical aggression and strength). The emotional person is turned off sensually. His body is a churning robot. [...] The only state in which we can learn, harmonize, grow, merge, join, understand is the absence of emotion. This is called bliss or ecstasy, attained through centering the emotions. [...] Conscious love is not an emotion; it is serene merging with yourself, with other people, with other forms of energy. Love cannot exist in an emotional state. [...] The great kick of the mystic experience, the exultant, ecstatic hit, is the sudden relief from emotional pressure. Did you imagine that there could be emotions in heaven? Emotions are closely tied to ego games. Check your emotions at the door to paradise.

Home is the place where loneliness disappears. When we’re home, we feel warm, comfortable, safe, fulfilled.

There are many ways to tell the truth. It’s an art.

When a person is in emotional pain, it’s hard to be rational and to think of a good solution. Nevertheless, many of the coping strategies used by people with overwhelming emotions only serve to make their problems worse.

When you see the suffering inside yourself, you can see the suffering in the other person, and you can see your part, your responsibility, in creating the suffering in yourself and in the other person.

Cognitive insight (knowing something) is not like emotional insight (feeling something). It has no psychodynamic effects. It does not affect the narcissist's behavior patterns, or his interpersonal interactions - the products of well entrenched and rigid defense mechanisms.

Speech:       1. Tell the truth. Don’t lie or turn the truth upside down.       2. Don’t exaggerate.       3. Be consistent. This means no double-talk: speaking about something in one way to one person and in an opposite way to another for selfish or manipulative reasons.

Nothing can survive without food. Everything we consume acts either to heal us or to poison us. We tend to think of nourishment only as what we take in through our mouths, but what we consume with our eyes, our ears, our noses, our tongues, and our bodies is also food. The conversations going on around us, and those we participate in, are also food. Are we consuming and creating the kind of food that is healthy for us and helps us grow? When we say something that nourishes us and uplifts the people around us, we are feeding love and compassion. When we speak and act in a way that causes tension and anger, we are nourishing violence and suffering.

Self-understanding is crucial for understanding another person; self-love is crucial for loving others. When you’ve understood your suffering, you suffer less, and you are capable of understanding another person’s suffering much more easily. When you can recognize the suffering in the other person and see how that suffering came about, compassion arises. You no longer have the desire to punish or blame the other person. You can listen deeply, and when you speak there is compassion and understanding in your speech. The person with whom you’re speaking will feel much more comfortable, because there is understanding and love in your voice.

To switch effectively from defense to social engagement strategies, the nervous system must do two things: (1) assess risk, and (2) if the environment looks safe, inhibit the primitive defensive reactions to fight, flight or freeze.

A lotus for you. A Buddha to be.

Criticizing yourself all the time or being overly judgmental of a situation is like wearing dark sunglasses indoors.

If you think while you walk, you’re not really walking.

What you read and write can help you heal, so be thoughtful about what you consume.

Moods are by nature compelling, contagious, and profoundly interpersonal, and disorders of mood alter the perceptions and behaviors not only of those who have them but also of those who are related or closely associated. Manic-depressive illness—marked as it is by extraordinary and confusing fluctuations in mood, personality, thinking, and behavior—inevitably has powerful and often painful effects on relationships.

When you produce a thought that is full of understanding, forgiveness, and compassion, that thought will immediately have a healing effect on both your physical and mental health and on those around you. If you think a thought that is full of judgment and anger, that thought will immediately poison your body and mind and the people around you.

I don’t think I like that boy.” He growled, glaring for effect, just in case I hadn’t figured out his oh-so-subtle interpersonal cues. “He’s a sweet kid,” I insisted, folding the gray blazer over my arm. “He’s a teenage boy,” Cal said, his dark eyes narrowed. “They’re all sexual deviants under the surface. I should know. I was a teenage boy once.” “Thousands of years ago,” I countered. “Times may change, but testosterone does not.

You can’t take the other person out of you. You can’t take yourself out of others. The suffering still continues. So the question is not whether you will stay together or not; the question is whether you can focus on trying to understand each other using compassionate speech and deep listening, no matter what the outcome.

We now know that the placebo effect is real medicine that operates mainly through the activation of brain opioid systems.

You cannot love properly and deeply without mindfulness.

Remember, sometimes pain can’t be avoided, but many times suffering can. Take,

Love, respect, and friendship all need food to survive.

I accepted that I was wired differently than most people, or, more precisely, that my wiring was toward one end of a spectrum of different human configurations. My innate logical skills were significantly greater than my interpersonal skills.

The ramifications of workplace violence can have a lingering effect on the organization for generations.

The ramifications of workplace disruptive behavior can have an extremely serious effect upon an organization.

Those who work in a fun environment have greater productivity, interpersonal effectiveness, and call in sick less often.

However, do not confuse distraction with avoidance. When you avoid a distressing situation, you choose not to deal with it. But when you distract yourself from a distressing situation, you still intend to deal with it in the future, when your emotions have calmed down to a tolerable level. The

When you work with your computer for three or four hours, you are totally lost. It’s like eating french fries. You shouldn’t eat french fries all day, and you shouldn’t be on the computer all day.

To a degree that we seldom realize, we depend upon the participation of others in our lives, and upon our own participation in the lives of others. Our success and effectiveness as persons is based upon this participation, and upon an ability to maintain a controlling competence in communicating with others.

When we say something that nourishes us and uplifts the people around us, we are feeding love and compassion. When we speak and act in a way that causes tension and anger, we are nourishing violence and suffering.

When your loved one is suffering, your impulse may be to want to do something to fix it, but you don’t need to do much. You just need to be there for him or her. That is true love. True love is made of mindfulness.

Where I live in Plum Village, every time you meet someone on your way somewhere, you join your palms and bow to him or to her with respect, because you know that there is a Buddha inside that person. Even if that person isn’t looking or acting like a Buddha, the capacity for love and compassion is in him or her. If you know how to bow with respect and freshness, you can help the Buddha in him or her to come out. To join your palms and bow like this isn’t mere ritual. It’s a practice of awakening.

Effective leadership begins with effective communication.

Knowing how to handle suffering, you know at the same time how to produce happiness. And if you’re truly happy, we all profit from your happiness. We need happy people in this world.

... every therapist must develop enough personal maturity, clinical wisdom, and capacity for good judgment to effectively and safely conduct psychotherapy, an imperative that is especially important in the treatment of this population. The emotion dysregulation and insecure and disorganized attachment of complex trauma clients elicit strong emotional reactions from others, even those in their support network, including therapists. Reactions can range from sympathy, sorrow, fear, and guilt to frustration, impatience, anger/rage, hostility, and disgust or contempt.

You think that you’re safe when carrying your phone. But the truth is that mindfulness will do much more than a phone to protect you, to help you suffer less, and to improve your communication.

validation (in the context of interpersonal skills, anyway) is the act of recognizing and affirming the validity or worth of a person’s emotions. Essentially, validation means saying to someone, “I hear you. I get what you’re feeling, and it’s perfectly alright to feel that way.” Effective validation has two components: It identifies a specific emotion It offers justification for feeling that emotion

Unless you’re influenced by my uniqueness, I’m not going to be influenced by your advice. So if you want to be really effective in the habit of interpersonal communication, you cannot do it with technique alone. You have to build the skills of empathic listening on a base of character that inspires openness and trust. And you have to build the Emotional Bank Accounts that create a commerce between hearts.

When we’re still young, many of us are determined to be different from our parents. We say we’ll never make our children suffer. But when we grow up we tend to behave just like our parents, and we make others suffer because, like our ancestors, we don’t know how to handle the energies we’ve inherited. We’ve received many positive and negative seeds from our parents and ancestors. They transmitted their habit to us because they didn’t know how to transform it.

With mindful awareness, we can look into the nature of our suffering and find out what kind of food we have been supplying to keep it alive. When we find the source of nourishment for our suffering, we can cut off that supply, and our suffering will fade.

Listening and oral communication Adaptability and creative responses to setbacks and obstacles Personal management, confidence, motivation to work toward goals, a sense of wanting to develop one’s career and take pride in accomplishments Group and interpersonal effectiveness, cooperativeness and teamwork, skills at negotiating disagreements Effectiveness in the organization, wanting to make a contribution, leadership potential10 Of seven desired traits, just one was academic: competence in reading, writing, and math.

When the attachment figure is also a threat to the child, two systems with conflicting goals are activated simultaneously or sequentially: the attachment system, whose goal is to seek proximity, and the defense systems, whose goal is to protect. In these contexts, the social engagement system is profoundly compromised and its development interrupted by threatening conditions. This intolerable conflict between the need for attachment and the need for defense with the same caregiver results in the disorganized–disoriented attachment pattern (Main & Solomon, 1986). A contradictory set of behaviors ensues to support the different goals of the animal defense systems and of the attachment system (Lyons-Ruth & Jacobvitz, 1999; Main & Morgan, 1996; Steele, van der Hart, & Nijenhuis, 2001; van der Hart, Nijenhuis, & Steele, 2006). When the attachment system is stimulated by hunger, discomfort, or threat, the child instinctively seeks proximity to attachment figures. But during proximity with a person who is threatening, the defensive subsystems of flight, fight, freeze, or feigned death/shut down behaviors are mobilized. The cry for help is truncated because the person whom the child would turn to is the threat. Children who suffer attachment trauma fall into the dissociative–disorganized category and are generally unable to effectively auto- or interactively regulate, having experienced extremes of low arousal (as in neglect) and high arousal (as in abuse) that tend to endure over time (Schore, 2009b). In the context of chronic danger, patterns of high sympathetic dominance are apt to become established, along with elevated heart rate, higher cortisol levels, and easily activated alarm responses. Children must be hypervigilantly prepared and on guard to avoid danger yet primed to quickly activate a dorsal vagal feigned death state in the face of inescapable threat. In the context of neglect, instead of increased sympathetic nervous system tone, increased dorsal vagal tone, decreased heart rate, and shutdown (Schore, 2001a) may become chronic, reflecting both the lack of stimulation in the environment and the need to be unobtrusive.

Although Megan "knew" she was not in danger, her body told her that she was. If sensorimotor habits are firmly entrenched, accurate cognitive interpretations may not exert much influence on changing bodily orgamzation and arousal responses. Instead, the traumatized person may experience the reality of the body rather than that of the mind. To be most effective, the sensorimotor psychotherapist works on both the cognitive and sensorimotor levels. With Megan, a purely cognitive approach might foster some change in her integrative capacity, but the change would be only momentary if the cowering response were reactivated each time she received feedback at work... However, if she is encouraged to remember to "stand tall" in the face of criticism, her body and her thoughts will be congruent with each other and with current reality.

The word dialectic (in dialectical behavior therapy) means to balance and compare two things that appear very different or even contradictory. In dialectical behavior therapy, the balance is between change and acceptance (Linehan, 1993a). You need to change the behaviors in your life that are creating more suffering for yourself and others while simultaneously also accepting yourself the way you are. This might sound contradictory, but it’s a key part of this treatment. Dialectical behavior therapy depends on acceptance and change, not acceptance or change.

What’s so interesting here is that through the course of development, these secure children increasingly “internalize” their parents’ emotional availability and responsiveness and come to hold the same constant or dependable loving feeling toward themselves that their parents originally held toward them (certainly, a beautiful developmental process to watch unfold in securely attached children). Said differently, cognitive development increasingly allows securely attached children to internally hold a mental representation of their emotionally responsive parents when the attachment figures are away and they can increasingly soothe themselves as their caregivers have done—facilitating the child’s own capacity for affect regulation and independent functioning. Thus, as these children grow older and mature cognitively and emotionally, they become increasingly able to soothe themselves when distressed, function for increasingly longer periods without emotional refueling, and effectively elicit appropriate help or support when necessary. In this way, object constancy and more independent functioning develops—facilitating their ability to comfort themselves and become the source of their own self-esteem and secure identity as capable, love-worthy persons. Furthermore, they possess the cognitive schemas or internal working models necessary to establish new relationships with others that hold this same affirming affective valence.

While disagreements and interpersonal conflicts are common in even the healthiest of family systems, family scapegoating goes far beyond this, making recovering from its impact and effects difficult. For example, more than half of those who responded to an FSA survey I conducted have been described as “mentally ill”; “emotionally sick,” or “a liar” by a parent or other relative when there was absolutely no truth to this whatsoever. Naturally, being spoken about in this way can be confusing, angering, and even traumatizing to the target of such hostile and defamatory statements.

Comfort, support, and care are essential in maintaining and improving an individual’s mental efficiency (e.g., Runtz & Schallow, 1997), in part because they have important physiological calming effects (Schore, 1994; 2003b), and favorable effects on the immune system (Uchino, Cacioppi, & Kieclot-Glaser, 1996).

In any relationship, you may want to check whether you have understood the other person. If it is a relationship that is harmonious, in which communication is good, then happiness is there. If communication and harmony exist, it means mutual understanding is there. Don’t wait until the other person has left or is full of anger to ask the important question “Do you think I understand you enough?” The other person will tell you if you haven’t understood enough. He will know if you’re able to listen with compassion. You may say, “Please tell me, please help me. Because I know very well that if I don’t understand you, I will make a lot of mistakes.” That is the language of love.

Yet another long-term effect of chronic interpersonal abuse is either a loss of sense of self or the lack of a sense of self (if one had not developed prior to the abuse). In an effort to survive, the victim takes on the perspective of the abuser, coming even to experience her or his own sense of self through the eyes of the abuser. Thus, the victim’s sense of self comes to be experienced as the abuser's sense of the victim. Obviously, such a “self” is likely to be experienced as deserving of abuse, as that is apparently how the abuser sees the victim. In the absence of the abuser, the victim will no longer know who she or he is, exposing the lack of a real sense of self in the victim.

1. Tell the truth. Don’t lie or turn the truth upside down. 2. Don’t exaggerate. 3. Be consistent. This means no double-talk: speaking about something in one way to one person and in an opposite way to another for selfish or manipulative reasons. 4. Use peaceful language. Don’t use insulting or violent words, cruel speech, verbal abuse, or condemnation.

In fact, the same intervention or response may even have the opposite effect on two different clients with contrasting developmental histories and cultural contexts. For example, if a client’s parent was distant or aloof, the therapist’s judicious self-disclosure may be helpful for the client. In contrast, the same type of self-disclosure is likely to be anxiety-arousing for a client who grew up serving as the confidant or emotional caregiver of a depressed parent. Greater sharing with the therapist may help the first client learn that, contrary to her deeply held beliefs, she does matter and can be of interest to other people. In contrast, for the second client, the same type of self-disclosure may inadvertently impose the unwanted needs of others and set this client back in treatment as, in her mind, she experiences herself back in her old caretaking role again—this time with the therapist. This unwanted reenactment occurs because the therapeutic relationship is now paralleling the same problematic relational theme that this client struggled with while growing up.

Insecurity not only paralyzes our relationship with the living God but has a devastating effect on interpersonal relationships. It is the starting point of all social estrangement. It breaks down openness, which is the bridge to the existential world of the other. It undermines real communication and causes a kind of rupture in the evolution of authentic personality.

The third job of copaganda is to convince the public to spend more money on the punishment bureaucracy by framing police, prosecutors, probation, parole, and prisons as effective solutions to interpersonal harm. Copaganda links safety to the things the punishment bureaucracy does, while downplaying the connection between safety and the material, structural conditions of people's lives.

You may learn that your partner has many wrong perceptions about you and about the situation, but try not to interrupt. Let her speak. Let her have a chance to speak out everything in her so she can feel listened to and understood. As your partner speaks, continue to breathe mindfully. Later on you may find a way to undo her misunderstanding, little by little in a very skillful, loving way, and mutual understanding will grow.

Thinking can push you to do or say things that are destructive, or it can create a lot of love. Every thought will bring a fruit, sometimes right away, sometimes later on. When you produce a thought of hate, anger, or despair, that thought is a poison which will affect your body and your mind. A thought of hatred or anger can lead one person to hurt another. If you commit a violent act, it means you’ve been producing thoughts of hatred, anger, and the desire to punish.

Units with a history and tradition of close-combat, hand-to-hand killing inspire special dread and fear in an enemy by capitalizing upon this natural aversion to the “hate” manifested in this determination to engage in close-range interpersonal aggression. The British Gurkha battalions have been historically effective at this (as can be seen in the Argentinean’s dread of them during the Falklands War), but any unit that puts a measure of faith in the bayonet has grasped a little of the natural dread with which an enemy responds to the possibility of facing an opponent who is determined to come within “skewering range.” What these units (or at least their leaders) must understand is that actual skewering almost never happens; but the powerful human revulsion to the threat of such activity, when a soldier is confronted with superior posturing represented by a willingness or at least a reputation for participation in close-range killing, has a devastating effect upon the enemy’s morale.

William James, the father of research psychology in the United States, said “The art of being wise is knowing what to overlook.” Knowing what to overlook is one way that older adults are typically wiser than young adults. With age comes what is known as a positivity effect. We become more interested in positive information, and our brains react less strongly to what negative information we do encounter. We disengage with interpersonal conflict, choosing to let it be, especially when those in our network are involved.

In the past, when an apparently healthy patient appeared emotionally agitated and complained of physical symptoms, doctors tended to believe that the symptoms were psychosomatic, “all in the mind,” and therefore not physical or “real.” This is no longer an accepted view of psychosomatic illness. As soon as we recognize that affects emerge from emotional systems that are fueled by brain chemicals that can also exert an eventual effect on the functioning of the brain and the body, then the division between emotional and physical disorders narrows to the point of extinction.

We need a new level, a deeper level of thinking—a paradigm based on the principles that accurately describe the territory of effective human being and interacting—to solve these deep concerns. This new level of thinking is what The 7 Habits of Highly Effective People is about. It’s a principle-centered, character-based, “inside-out” approach to personal and interpersonal effectiveness. “Inside-out” means to start first with self; even more fundamentally, to start with the most inside part of self—with your paradigms, your character, and your motives. It says if you want to have a happy marriage, be the kind of person who generates positive energy and sidesteps negative energy rather than empowering it. If you want to have a more pleasant, cooperative teenager, be a more understanding, empathic, consistent, loving parent. If you want to have more freedom, more latitude in your job, be a more responsible, a more helpful, a more contributing employee. If you want to be trusted, be trustworthy. If you want the secondary greatness of recognized talent, focus first on primary greatness of character. The inside-out approach says that private victories

Knowing one’s emotions. Self-awareness—recognizing a feeling as it happens—is the keystone of emotional intelligence. As we will see in Chapter 4, the ability to monitor feelings from moment to moment is crucial to psychological insight and self-understanding. An inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives, having a surer sense of how they really feel about personal decisions from whom to marry to what job to take. 2. Managing emotions. Handling feelings so they are appropriate is an ability that builds on self-awareness. Chapter 5 will examine the capacity to soothe oneself, to shake off rampant anxiety, gloom, or irritability—and the consequences of failure at this basic emotional skill. People who are poor in this ability are constantly battling feelings of distress, while those who excel in it can bounce back far more quickly from life’s setbacks and upsets. 3. Motivating oneself. As Chapter 6 will show, marshaling emotions in the service of a goal is essential for paying attention, for self-motivation and mastery, and for creativity. Emotional self-control—delaying gratification and stifling impulsiveness—underlies accomplishment of every sort. And being able to get into the “flow” state enables outstanding performance of all kinds. People who have this skill tend to be more highly productive and effective in whatever they undertake. 4. Recognizing emotions in others. Empathy, another ability that builds on emotional self-awareness, is the fundamental “people skill.” Chapter 7 will investigate the roots of empathy, the social cost of being emotionally tone-deaf, and the reason empathy kindles altruism. People who are empathic are more attuned to the subtle social signals that indicate what others need or want. This makes them better at callings such as the caring professions, teaching, sales, and management. 5. Handling relationships. The art of relationships is, in large part, skill in managing emotions in others. Chapter 8 looks at social competence and incompetence, and the specific skills involved. These are the abilities that undergird popularity, leadership, and interpersonal effectiveness. People who excel in these skills do well at anything that relies on interacting smoothly with others; they are social stars.

Research on avoidant attachment (a left-hemisphere-dominant form of relating) suggests that a mother's inner state of relative disengagement is reflected in her infant's biological response of needing to go it alone through increased attempts at self-regulation even at one year of age (Hill-Sonderlund et al., 2008). It is as though there is unspoken communication that life is about independence, encouraging mother and baby to move apart into more separate universes--together. For both parent and child, the long-term effects of such isolation are profound, leading to changes in their epigenetic profiles that support increased inflamation, the headwaters of many chronic illnesses (Fredrickson et al. 2013)

The case for reforming or, failing that, expelling the worst offenders is bolstered by Will Felps’s research on ‘bad apples’. Felps and his colleagues studied what I call deadbeats (‘withholders of effort’), downers (who ‘express pessimism, anxiety, insecurity, and irritation’, a toxic breed of de-energizer), and assholes (who violate ‘interpersonal norms of respect’). Felps estimates that teams with just one deadbeat, downer, or asshole suffer a performance disadvantage of 30 to 40 percent compared to teams that have no bad apples. These rotten apples are so destructive because ‘bad is stronger than good’. For most people, negative thoughts, feelings, and events produce larger and longer-lasting effects than positive ones.

When you speak, allow the insight of our collective humanity to speak through you. When you walk, don’t walk for yourself alone; walk for your ancestors and your community. When you breathe, allow the larger world to breathe for you. When you’re angry, allow your anger to be released and to be embraced by the larger community. If you know how to do this for one day, you are already transformed. Be your community and let your community be you. This is true practice. Be like the river when it arrives at the ocean; be like the bees and birds that fly together. See yourself in the community and see the community in you. This is a process of transforming your way of seeing, and it will transform how, and how effectively, you communicate.

Meanwhile, in Europe, the Renaissance continued, and I began to see the full scope of the Second Insight. The power of the church to define reality was diminishing, and Europeans were feeling as though they were awakening to look at life anew. Through the courage of countless individuals, all inspired by their intuitive memories, the scientific method was embraced as a democratic process of exploring and coming to understand the world in which humans found themselves. This method—exploring some aspect of the natural world, drawing conclusions, then offering this view to others—was thought of as the consensus-building process through which we would be able, finally, to understand mankind’s real situation on this planet, including our spiritual nature. But those in the church, entrenched in Fear, sought to squelch this new science. As political forces lined up on both sides, a compromise was reached. Science would be free to explore the outer, material world, but must leave spiritual phenomena to the dictates of the still-influential churchmen. The entire inner world of experience—our higher perceptual states of beauty and love, intuitions, coincidences, interpersonal phenomena, even dreams—all were, at first, off limits to the new science. Despite these restrictions, science began to map out and describe the operation of the physical world, providing information rich in ways to increase trade and utilize natural resources. Human economic security increased, and slowly we began to lose our sense of mystery and our heartfelt questions about the purpose of life. We decided it was purposeful enough just to survive and build a better, more secure world for ourselves and our children. Gradually we entered the consensus trance that denied the reality of death and created the illusion that the world was explained and ordinary and devoid of mystery. In spite of our rhetoric, our once-strong intuition of a spiritual source was being pushed farther into the background. In this growing materialism, God could only be viewed as a distant Deist’s God, a God who merely pushed the universe into being and then stood back to let it run in a mechanical sense, like a predictable machine, with every effect having a cause, and unconnected events happening only at random, by chance alone.

Being heard by your doctor isn’t just an emotional need but a physical one: patients benefit clinically from feeling cared for. The emotional and the physical, science is learning, are more intertwined than we once understood. Many studies have suggested that emotional care—interpersonal warmth—has a measurable effect on patients’ outcomes. For example, the incidence of severe diabetes complications in patients of doctors who rate high on a standard empathy scale is a remarkable 40 percent lower than in patients whose doctors do poorly on the empathy scale, Danielle Ofri, an internist at New York’s Bellevue Hospital, reports in What Doctors Feel. “This is comparable,” she points out, “to the benefits seen with the most intensive medical therapy for diabetes.

The qualities of a successful military strategist will change from person to person, but there are a central few that all of them need. These include, above all else, strategic judgment, but also stamina, interpersonal skills and a feel for people; an ability to energize, inspire and motivate; the ability to communicate effectively orally and in writing; a degree of personal presence and charisma; a sincere love of servicemen and women; an ability to be tough when needed, but also compassionate when that is appropriate; fortitude in the face of adversity and the capacity to stay calm in the midst of chaos; an ability to deal with setbacks, missteps and mistakes; a sense of what leadership style is required to bring out the best in those immediately below, and also for the organization collectively. A great strategic leader also needs to be able to foresee how a conflict will end.

while the behaviour patterns of archaic humans remained fixed for tens of thousands of years, Sapiens could transform their social structures, the nature of their interpersonal relations, their economic activities and a host of other behaviours within a decade or two. Consider a resident o Berlin, born in 1900 and living to the ripe age of one hundred. She spent her childhood in the Hohenzollern Empire of Wilhelm II; her adult years in the Weimar Republic, the Nazi Third Reich and Communist East Germany; and she died a citizen of a democratic and reunified Germany. She had managed to be a part of five very different sociopolitical systems, though her DNA remained exactly the same. This was the key to Sapiens' success. In a one-on-one brawl, a Neanderthal would probably have beaten a Sapiens. But in a conflict of hundreds, Neanderthals wouldn't stand a chance. Neanderthals could share information about the whereabouts of lions, but they probably could not tell - and revise - stories about tribal spirits. Without an ability to compose fiction, Neanderthals were unable to cooperate effectively in large numbers, nor could they adapt their social behaviour to rapidly changing challenging. (p. 38)

One idea that has been repeatedly tested is that low mood can make people better at analyzing their environments. Classic experiments by psychologists Lyn Abramson and Lauren Alloy focused specifically on the accuracy of people’s perceptions of their control of events, using test situations that systematically varied in how much control the subject truly had. In different conditions, subjects’ responses (pressing or not pressing a button) controlled an environmental outcome (turning on a green light) to varying degrees. Interestingly, subjects who were dysphoric (in a negative mood and exhibiting other symptoms of depression) were superior at this task to subjects who were nondysphoric (in a normal mood). Subjects who were in a normal mood were more likely to overestimate or underestimate how much control they had over the light coming on.7 Dubbed depressive realism, Alloy and Abramson’s work has inspired other, often quite sophisticated, experimental demonstrations of ways that low mood can lead to better, clearer thinking.8 In 2007 studies by Australian psychologist Joseph Forgas found that a brief mood induction changed how well people were able to argue. Compared to subjects in a positive mood, subjects who were put in a negative mood (by watching a ten-minute film about death from cancer) produced more effective persuasive messages on a standardized topic such as raising student fees or aboriginal land rights. Follow-up analyses found that the key reason the sadder people were more persuasive was that their arguments were richer in concrete detail (see Figure 2.2).9 In other experiments, Forgas and his colleagues have demonstrated diverse benefits of a sad mood. It can improve memory performance, reduce errors in judgment, make people slightly better at detecting deception in others, and foster more effective interpersonal strategies, such as increasing the politeness of requests. What seems to tie together these disparate effects is that a sad mood, at least of the garden variety, makes people more deliberate, skeptical, and careful in how they process information from their environment.

Epigenetic findings extend to psychosocial development. Isabelle Mansuy and colleagues studied the effects of separation from mother and maternal stress during early postnatal life in mice (Franklin, Linder, Russig, Thöny, & Mansuy, 2011). When the offspring were adults, they exhibited social anxiety (impaired signaling of serotonin). These changes persisted across generations.

She taught me the four key skills in DBT. First is mindfulness. It’s the ability to radically accept things as they are and be present in the moment. The second is distress tolerance, which is the ability to tolerate negative emotions instead of trying to escape from them. The third is emotional regulation, which teaches you the ability to manage and change intense and problematic emotions. The fourth is interpersonal effectiveness, which teaches you to communicate with others in a way that is assertive, maintains self-respect, and strengthens relationships.

Empathy has also been identified as an essential component of numerous valued social processes, including positive parent-child relationships (Feshbach, 1987), effective client-therapist interactions (Rogers, 1975), and individuals’ application of moral principles to real-life interpersonal situations (Eisenberg, 2000; Hoffman, 1987; Saarni, 1999).

When we say something that nourishes us and uplifts the people around us, we are feeding love and compassion. When we speak and act in a way that causes tension and anger, we are nourishing violence and suffering. We often ingest toxic communication from those around us and from what we watch and read. Are we ingesting things that grow our understanding and compassion? If so, that’s good food. Often, we ingest communication that makes us feel bad or insecure about ourselves or judgmental and superior to others.

The Internet is an item of consumption, full of nutrients that are both healing and toxic. It’s so easy to ingest a lot in just a few minutes online. This doesn’t mean you shouldn’t use the Internet, but you should be conscious of what you are reading and watching.

What you read and write can help you heal, so be thoughtful about what you consume. When you write an e-mail or a letter that is full of understanding and compassion, you are nourishing yourself during the time you write that letter. Even if it’s just a short note, everything you’re writing down can nourish you and the person to whom you are writing.

In a relationship, we are nourishment for each other. So we have to select the kind of food we offer the other person, the kind of food that can help our relationships thrive. Everything—including love, hate, and suffering—needs food to continue. If suffering continues, it’s because we keep feeding our suffering.

Nourishing and healing communication is the food of our relationships. Sometimes one cruel utterance can make the other person suffer for many years, and we will suffer for many years too.

Happiness is possible when you’re in communication with yourself. To do this, you have to leave your telephone behind. When you attend a meeting or an event, you turn off your telephone. Why? Because you want to communicate and absorb others’ communication. It is the same when communicating with yourself. This kind of communication is not possible with the phone. We’re used to thinking a lot and talking a lot. But to communicate with ourselves, we need to practice nonthinking and nontalking.

If you don’t communicate well with yourself, you cannot communicate well with another person. Come back again and again and communicate lovingly with yourself. That is the practice. You have to go back to yourself and listen to the happiness you may have in this moment; listen to the suffering in your body and in your mind, and learn how to embrace it and bring relief.

Then our communication with others will be based on the desire to understand rather than the desire to prove ourselves right or make ourselves feel better. We will have only the intention to help.

• I am that I am As Moses asked for his name, God's response to Moses was ‘Ham-Sah’ or ‘I am that I am’ according to the famous lines of the Hebrew Torah. ‘I am that I am’ reaffirms God's eternal existence which is all, where all that is the God of nature. Breathe in whilst meditating whilst saying ‘ham’. With that, you understand your identity and all you are-your perceptions, your thoughts, and your memories. Breathing out and trying to say ‘sa’ to identify with all that you are, with all that's there. Through their senses, feelings and experiences, the lives of those before you. • Aham-Prema The mantra is said to be ‘Aah-ham-pree-mah’. In ‘I am Divine Love’ it translates. Chanting this mantra, you surround yourself with divine love–all that is and can be unconditional love to you. These are the traits; acceptance, innocence, respect, admiration, love, thanks, forgiveness, empathy, feeling, unity. Aham Prema' is a simple mantra which should be repeated 108 times in a chant. This puts together, in harmony, spirit, body and soul. That will allow you to leave behind your history. It will clear your mind and give you focus from distraction. Aham Prema' will give you energy and fresh start. • Ho’oponopono It is an old Hawaiian word, declared ‘ho-oh-pono-pono’. The meaning is: ‘I love you; I'm sorry; excuse me, please; thank you’. People who find themselves overcome with feelings of anger, guilt, which have problems caused by complicated interpersonal relationships who find themselves unable to express their feelings about their loved ones are chosen to do so. People who feel wrong and find it hard to obtain forgiveness for themselves. It opens your heart to say ‘I love you’. Saying ‘I'm sorry’ makes you calm. Saying ‘Please forgive me’ accepts your imperfections and expresses your thanks for saying' thank you.' The chant will cure your karmic effect and give you a chance to start fresh.

validation (in the context of interpersonal skills, anyway) is the act of recognizing and affirming the validity or worth of a person’s emotions. Essentially, validation means saying to someone, “I hear you. I get what you’re feeling, and it’s perfectly alright to feel that way.” Effective validation has two components: It identifies a specific emotion It offers justification for feeling that emotion

Every step brings you home to the here and the now, so you can connect with yourself, your body, and your feelings. That is a real connection. You don’t need a device that tells you how many friends you have or how many steps you’ve walked or how many calories you’ve burned.

But the path back home is not long. Home is inside us. Going home requires only sitting down and being with yourself, accepting the situation as it is. Yes, it might be a mess in there, but we accept it because we know we have left home for a long time. So now we’re home. With our in-breath and our out-breath, our mindful breathing, we begin to tidy up our homes.

When you speak, allow the insight of our collective humanity to speak through you. When you walk, don’t walk for yourself alone; walk for your ancestors and your community. When you breathe, allow the larger world to breathe for you.

The truth is a solid base for a long-lasting relationship. If you don’t build your relationship on the truth, sooner or later it will crumble. We have to find the best way to tell the truth so that the other person can receive it easily. Sometimes even the most skillful words can cause pain. That is okay. Pain can heal. If your words are spoken with compassion and understanding, the pain will heal more quickly.

Someone standing nearby asked the Buddha why he had given the two people two different answers. The Buddha replied that it depends on the person who asks. He said, “I have to speak according to the mind of the person who listens and the ability of that person to receive what I share.

Don’t think that if you hear or read something that inspires you, you should then repeat it word for word. Think of how to make these truths you heard resonate with your own.

When we have the ability to listen with compassion to the suffering of the other person, we will benefit as well. Our compassion makes us happy and peaceful. When we listen with compassion, we can understand things that we wouldn’t be able to understand if we were full of anger.

So we accept ourselves with all our weaknesses, and then we have peace. We don’t judge ourselves; we accept. I have these qualities and these weaknesses, but I will try to improve slowly, at my speed.

By listening compassionately to yourself, you have started to come home to yourself.

To be present means to be mindful and then use that mindfulness to recognize, embrace, and look deeply at our strong emotions.

Usually when anger manifests, we want to confront the person we think is the source of our anger. We’re more interested in setting that person straight than in taking care of the more urgent matter, which is our own anger. We are like the person whose house is on fire who goes chasing after the arsonist instead of going home to put out the fire. Meanwhile, the house continues to burn.

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