Illustrated Friend Quotes

We've searched our database for all the quotes and captions related to Illustrated Friend. Here they are! All 100 of them:

I don’t know what else to do, so I’m asking You to give me a solution.
Sophia R. Tyler (The Friendly Mouse)
I get by with a little help from my friends
The Beatles (The Beatles Illustrated Lyrics)
He knew that something had to change if he was going to be able to keep his job. Mouse decided to pray and ask for help.
Sophia R. Tyler (The Friendly Mouse)
Even though Mr. Roo had been very hard on him, Mouse felt compassion and kindness...
Sophia R. Tyler (The Friendly Mouse)
I grew, a happy, healthy child in a bright world of illustrated books, clean sand, orange trees, friendly dogs, sea vistas and smiling faces.
Vladimir Nabokov (Lolita)
Monster? Monster, you say?” He scratched his chest, blood dripping from what seemed to be an old wound. “No, my friend. I have SEEN real monsters. I have faced real darkness, heart beating out of your chest with death all around you. The stench of piss and shit as men empty themselves in their final moments. I have experienced real terror. Terror, a simple man like you, could never fathom
J.B. Lion (The Seventh Spark: Volume One – Knights of the Trinity)
Professor Langdon,' called a young man with curly hair in the back row, 'if Masonry is not a secret society, not a corporation, and not a religion, then what is it?' 'Well, if you were to ask a Mason, he would offer the following definition: Masonry is a system of morality, veiled in allegory and illustrated by symbols.' 'Sounds to me like a euphemism for "freaky cult." ' 'Freaky, you say?' 'Hell yes!' the kid said, standing up. 'I heard what they do inside those secret buildings! Weird candlelight rituals with coffins, and nooses, and drinking wine out of skulls. Now that's freaky!' Langdon scanned the class. 'Does that sound freaky to anyone else?' 'Yes!' they all chimed in. Langdon feigned a sad sigh. 'Too bad. If that's too freaky for you, then I know you'll never want to join my cult.' Silence settled over the room. The student from the Women's Center looked uneasy. 'You're in a cult?' Langdon nodded and lowered his voice to a conspiratorial whisper. 'Don't tell anyone, but on the pagan day of the sun god Ra, I kneel at the foot of an ancient instrument of torture and consume ritualistic symbols of blood and flesh.' The class looked horrified. Langdon shrugged. 'And if any of you care to join me, come to the Harvard chapel on Sunday, kneel beneath the crucifix, and take Holy Communion.' The classroom remained silent. Langdon winked. 'Open your minds, my friends. We all fear what we do not understand.
Dan Brown (The Lost Symbol (Robert Langdon, #3))
It is the mark of a modest man to accept his friendly circle ready-made from the hands of opportunity;
Robert Louis Stevenson (Dr. Jekyll and Mr. Hyde[Illustrated])
Depend upon it, my friends, if you get tired of the Word of God, and it becomes wearisome to you, you are out of communion with Him.
Dwight L. Moody (Pleasure and Profit in Bible Study and Anecdotes, Incidents and Illustrations)
My favourite part of the gospels was in Matthew, when Jesus said: love your enemies, bless those who curse you, do good to those who hate you, and pray for those who spitefully use you and persecute you. I shared in this desire for moral superiority over my enemies. Jesus always wanted to be the better person, and so did I. I underlined this passage in red pencil several times, to illustrate that I understood the Christian way of life.
Sally Rooney (Conversations with Friends)
Don’t give up. Let’s try again,” cheered on the bunny’s very best friend.
Sybrina Durant (Boo's Shoes - A Rabbit and Fox Story: Learn To Tie Shoelaces)
United we stand, divided we fall.
Aesop (Lessons from the Lion, the Ox and their little friends (illustrated) (Four fables from Aesop Book 2))
A love which does not prove itself in action is not enough, nor is our natural readiness to please a friend; that is not charity, for sinners are ready to do the same. Jesus
Thérèse of Lisieux (The Story of a Soul: The Autobiography of the Little Flower (with Supplemental Reading: Classics Made Simple) [Illustrated])
One day as I sat musing, sad and lonely without a friend, a voice came to me from out of the gloom saying, ‘Cheer up. Things could be worse.’ So I cheered up and sure enough—things got worse.
Joan Howard Maurer (Curly: An Illustrated Biography of the Superstooge)
On the third day the friends of Christ coming at daybreak to the place found the grave empty and the stone rolled away. In varying ways they realised the new wonder; but even they hardly realised that the world had died in the night.  What they were looking at was the first day of a new creation, with a new heaven and a new earth; and in a semblance of the gardener God walked again in the garden, in the cool not of the evening but the dawn.
G.K. Chesterton (The Everlasting Man (Illustrated & Annotated))
I prayed earnestly for this Sister who had caused me so much struggle, but this was not enough for me. I tried to do everything I possibly could for her, and when tempted to answer her sharply, I hastened to give her a friendly smile and talk about something else, for, as it says in The Imitation, “It is better to leave everyone to his own way of thinking than begin an argument.” (Imit., III, xliv, 1).
Thérèse of Lisieux (The Story of a Soul: The Autobiography of the Little Flower (with Supplemental Reading: Classics Made Simple) [Illustrated])
She tried to make friends, but her peers immersed themselves in frivolities that held no interest to her. She tried to respect her elders, but most adults seemed like nothing more than aging children, lacking
Dan Brown (Inferno, Illustrated Edition (Robert Langdon, #4))
My waiter friend, Laurent, working at the Brasserie Champs du Mars near the Eiffel Tower, one night while serving me Une Grande Beer, explained his life. “I work from ten to twelve hours, sometimes fourteen,” he says, “and then at midnight I go dancing, dancing, dancing until four or five in the morning and go to bed and sleep until ten and then up, up and to work by eleven and another ten or twelve or sometimes fifteen hours of work.” “How can you do that?” I ask. “Easily,” he says. “To be asleep is to be dead. It is like death. So we dance, we dance so as not to be dead. We do not want that.” “How old are you?” I ask, at last. “Twenty-three,” he says. “Ah,” I say and take his elbow gently. “Ah. Twenty-three, is it?” “Twenty-three,” he says, smiling. “And you?” “Seventy-six,” I say. “And I do not want to be dead, either. But I am not twenty-three. How can I answer? What do I do?” “Yes,” says Laurent, still smiling and innocent, “what do you do at three in the morning?” “Write,” I say, at last. “Write!” Laurent says, astonished. “Write?” “So as not to be dead,” I say. “Like you.” “Me?” “Yes,” I say, smiling now, myself. “At three in the morning, I write, I write, I write!
Ray Bradbury (The Illustrated Man)
What progress, you ask, have I made? I have begun to be a friend to myself." That was indeed a great benefit; such a person can never be alone. You may be sure that such a man is a friend to all mankind.
Marcus Aurelius (Stoic Six Pack (Illustrated): Meditations of Marcus Aurelius, Golden Sayings, Fragments and Discourses of Epictetus, Letters from a Stoic and The Enchiridion)
Life is too hard to behave normal all the time. Just the other day my mom told me I should learn to behave more neurotypically because then I would make more friends. This attitude is truly not great -- insisting that I behave in a way that makes no sense to me. This illustrates the hopelessness of trying to be your own person because this means you must behave like everyone else to be accepted. Being different is not seen as a positive trait. I feel if I have to wear a different face, then I will attract people I don't care to know.
Jeremy Sicile-Kira (A Full Life with Autism: From Learning to Forming Relationships to Achieving Independence)
Like most other things not apparently useful to man, it has few friends, and the blind question, "Why was it made?" goes on and on with never a guess that first of all it might have been made for itself.
John Muir (John Muir Ultimate Collection: Travel Memoirs, Wilderness Essays, Environmental Studies & Letters (Illustrated): Picturesque California, The Treasures ... Redwoods, The Cruise of the Corwin and more)
Representation matters. I offer my story because it illustrates the truth no one wants to admit: that darkness is where you least expect it. I am a criminal without a record. I am a master of disguise. I have never been caught. I have rarely been sorry. I am friendly. I am responsible. I am invisible. I blend right in. I am a twenty-first-century sociopath.
Patric Gagne (Sociopath)
One of the tragedies of current Christianity in America is that we have so few compelling illustrations of this life that Jesus lived and the type of radical community he came to create. Leading pastors and preachers are little more than family-friendly celebrities or game show hosts with all the razzle-dazzle and mass media presence that accompanies the position.
Ronnie McBrayer (The Jesus Tribe: Following Christ in the Land of the Empire)
You know, there was a time when childbirth was possibly the most terrifying thing you could do in your life, and you were literally looking death in the face when you went ahead with it. And so this is a kind of flashback to a time when that's what every woman went through. Not that they got ripped apart, but they had no guarantees about whether they were going to live through it or not. You know, I recently read - and I don't read nonfiction, generally - Becoming Jane Austen. That's the one subject that would get me to go out and read nonfiction. And the author's conclusion was that one of the reason's Jane Austen might not have married when she did have the opportunity...well, she watched her very dear nieces and friends die in childbirth! And it was like a death sentence: You get married and you will have children. You have children and you will die. (Laughs) I mean, it was a terrifying world.
Stephenie Meyer (The Twilight Saga: The Official Illustrated Guide)
To be rich or well-born was a crime: men were prosecuted for holding or for refusing office: merit of any kind meant certain ruin. Nor were the Informers more hated for their crimes than for their prizes: some carried off a priesthood or the consulship as their spoil, others won offices and influence in the imperial household: the hatred and fear they inspired worked universal havoc. Slaves were bribed against their masters, freedmen against their patrons, and, if a man had no enemies, he was ruined by his friends.
Tacitus (The Complete Tacitus Anthology: The Histories, The Annals, Germania, Agricola, A Dialogue on Oratory (Illustrated) (Texts From Ancient Rome Book 6))
We cannot be satisfied with illustrative sermons, great music, and friendly services. We have been called to see the powers of darkness destroyed and our ruined cities restored.
Kris Vallotton (Basic Training for the Prophetic Ministry Expanded Edition)
Ah, my friend, you do not know, you do not know What life is, you who hold it in your hands";
T.S. Eliot (T. S. Eliot: Collection of Poetry, Poems, and other Works (42 in total) with analysis and historical background (Annotated and Illustrated) (Annotated Classics))
Courage, friends! Do not despair, for soon you will be free.
L. Frank Baum (The Sea Fairies - Fully Illustrated Version)
Although we couldn’t entertain on the same level we had previously enjoyed, we did have several friends over for dinner and managed to cook some delectable meals. For Mama’s birthday, we made a delicious chilled artichoke soup to accompany a French Provencal chicken dish served with leeks, rice, and John’s special green salad. We poured a classic white Burgundy and topped it off with a frozen lemon souffle. Not too bad for an out-of-work couple with a new baby.
Mallory M. O'Connor (The Kitchen and the Studio: A Memoir of Food and Art)
For what purpose, then, do I make a man my friend? In order to have someone for whom I may die, whom I may follow into exile, against whose death I may stake my own life, and pay the pledge, too.
Seneca (Letters From A Stoic: Epistulae Morales AD Lucilium (Illustrated. Newly revised text. Includes Image Gallery + Audio): All Three Volumes)
What progress, you ask, have I made? I have begun to be a friend to myself." That was indeed a great benefit; such a person can never be alone. You may be sure that such a man is a friend to all mankind. Farewell.
Seneca (Letters From A Stoic: Epistulae Morales AD Lucilium (Illustrated. Newly revised text. Includes Image Gallery + Audio): All Three Volumes)
Throw the lumber over, man! Let your boat of life be light, packed with only what you need - a homely home and simple pleasures, one or two friends, worth the name, someone to love and someone to love you, a cat, a dog, and a pipe or two, enough to eat and enough to wear, and a little more than enough to drink; for thirst is a dangerous thing.
Jerome K. Jerome (Three Men in a Boat (To Say Nothing of the Dog): New Illustrated Edition with 67 Original Drawings by A. Frederics, a Detailed Map of Tour, and a Photo of the Three Men)
The light was crude. It made Artaud's eyes shrink into darkness, as they are deep-set. This brought into relief the intensity of his gestures. He looked tormented. His hair, rather long, fell at times over his forehead. He has the actor's nimbleness and quickness of gestures. His face is lean, as if ravaged by fevers. His eyes do not seem to see the people. They are the eyes of a visionary. His hands are long, long-fingered. Beside him Allendy looks earthy, heavy, gray. He sits at the desk, massive, brooding. Artaud steps out on the platform, and begins to talk about " The Theatre and the Plague." He asked me to sit in the front row. It seems to me that all he is asking for is intensity, a more heightened form of feeling and living. Is he trying to remind us that it was during the Plague that so many marvelous works of art and theater came to be, because, whipped by the fear of death, man seeks immortality, or to escape, or to surpass himself? But then, imperceptibly almost, he let go of the thread we were following and began to act out dying by plague. No one quite knew when it began. To illustrate his conference, he was acting out an agony. "La Peste" in French is so much more terrible than "The Plague" in English. But no word could describe what Artaud acted out on the platform of the Sorbonne. He forgot about his conference, the theatre, his ideas, Dr. Allendy sitting there, the public, the young students, his wife, professors, and directors. His face was contorted with anguish, one could see the perspiration dampening his hair. His eyes dilated, his muscles became cramped, his fingers struggled to retain their flexibility. He made one feel the parched and burning throat, the pains, the fever, the fire in the guts. He was in agony. He was screaming. He was delirious. He was enacting his own death, his own crucifixion. At first people gasped. And then they began to laugh. Everyone was laughing! They hissed. Then, one by one, they began to leave, noisily, talking, protesting. They banged the door as they left. The only ones who did not move were Allendy, his wife, the Lalous, Marguerite. More protestations. More jeering. But Artaud went on, until the last gasp. And stayed on the floor. Then when the hall had emptied of all but his small group of friends, he walked straight up to me and kissed my hand. He asked me to go to the cafe with him.
Anaïs Nin
One such monster lived around 600 B.C. and was the slave of a Greek nobleman named Iadmon who lived on Samos. This unfortunate was a hunchback described as having "an enormous head with slit eyes, a long, misshaped countenance, a large mouth and bowed legs." A servant girl meeting him asked in horror, "Are you a baboon?" Because he was cut off from humanity by his revolting appearance, this monster made friends with animals. He told numerous short tales with animal heroes illustrating the weaknesses of people. His stories were so biting and his looks so disgusting that he was finally killed by a mob. His name was Aesop.
Daniel P. Mannix (Freaks: We Who Are Not As Others)
From this time I was most narrowly watched. If I was in a separate room any considerable length of time, I was sure to be suspected of having a book, and was at once called to give an account of myself. All this, however, was too late. The first step had been taken. Mistress, in teaching me the alphabet, had given me the inch, and no precaution could prevent me from taking the ell. The plan which I adopted, and the one by which I was most successful, was that of making friends of all the little white boys whom I met in the street. As many of these as I could, I converted into teachers. With their kindly aid, obtained at different times and in different places, I finally succeeded in learning to read. When I was sent of errands, I always took my book with me, and by going one part of my errand quickly, I found time to get a lesson before my return.
Frederick Douglass (Narrative Of The Life Of Frederick Douglass: By Frederick Douglass & Illustrated)
Aleister Crowley told a friend he could make any random fall over without touching them. To illustrate, he walked behind a stranger for a block or so, matching his footsteps precisely to the stranger’s. He then scuffed his heels, as if stumbling and falling. And the stranger fell over. The stranger had heard himself fall, and so he fell. If Facebook tells you that everything around you is sad and depressing often enough, you get sad and depressed. All hail the Great Beast 666 of black marketing.
Warren Ellis (CUNNING PLANS: Talks By Warren Ellis)
I suspect that it refers to that friend of our childhood, the prince of the old folk tale; the young man who travels for seven miles and comes to seven gates guarded by seven dragons, and passes through all sorts of perils, which are marked at once by moral heroism and mathematical symmetry. It is he who is to be exhibited in as a despot and oppressor; as a despot of elfland and an oppressor of seven-headed dragons. As he is rather a remote as well as a romantic figure, it may be a little difficult for historians to discover what were his true colours. His true colours, so far as I am concerned, are silver and gold and crimson, and all the colours of the rainbow.
G.K. Chesterton (The Collected Works of G.K. Chesterton Volume 32: The Illustrated London News, 1920-1922)
You have sent a letter to me through the hand of a "friend" of yours, as you call him. And in your very next sentence you warn me not to discuss with him all the matters that concern you, saying that even you yourself are not accustomed to do this; in other words, you have in the same letter affirmed and denied that he is your friend.
Marcus Aurelius (Stoic Six Pack (Illustrated): Meditations of Marcus Aurelius, Golden Sayings, Fragments and Discourses of Epictetus, Letters from a Stoic and The Enchiridion)
the gods I am indebted for having good grandfathers, good parents, a good sister, good teachers, good associates, good kinsmen and friends, nearly everything good.
Epictetus (Stoic Six Pack (Illustrated): Meditations of Marcus Aurelius, Golden Sayings, Fragments and Discourses of Epictetus, Letters from a Stoic and The Enchiridion: ... Letters from a Stoic and The Enchiridion)
friend
Charles Perrault (The Fairy Tales of Charles Perrault: with original color illustrations by Harry Clarke)
You like so much to be alone?" "Yes; as long as my friends keep me from feeling lonely." She
Edith Wharton (The Age of Innocence: Illustrated Edition)
It's not respectable,' she said. And when people say that, it's no use anyone's saying anything.
E. Nesbit (THE PSAMMEAD TRILOGY – The Magical Adventures of Five Friends (Illustrated): Five Children and It, The Phoenix and the Carpet & The Story of the Amulet (Fantasy Classics))
I have had friends who have acted kindly towards me, and it has been my good fortune to have it in my power to give them substantial proofs of my gratitude.
Giacomo Casanova (THE MEMOIRS OF CASANOVA - All 6 Volumes in One Premium Illustrated Edition: The Incredible Life of Giacomo Casanova – Lover, Spy, Actor, Clergymen, Officer & Brilliant Con Artist)
I always hear Harry's views from his friends. It is the only way I get to know of them.
Oscar Wilde (THE PICTURE OF DORIAN GRAY (illustrated, complete, and unabridged 1891 edition))
Anyway, most of the chapter is Bella telling us how much pain she's in. First she's about to die because delivering Optimus Beyonce nearly killed her. And then she goes on and on about how hot and awful the vampire venom feels as it takes hold of her body. She's in agony and there's nothing she can do about it. Good! I hope it hurts. This is what you get, Bella Swan. This is what you get for being a greedy, self-centered jerk. This is what happens to people who let thousands die in Italy. This is what you get for ruining Jacob's life and ignoring your human friends because you'd rather spend time with pretty people. This is what happens to selfish brats that have no regard for their family. This is what you get for being weak and dependent. This is what you get for lying to your father. This is what you get for crying and complaining about your perfect life. This is what you get for spending pages and pages describing freaking magnets! THIS IS WHAT YOU GET! I only wish the pain lasted longer than a chapter. An entire book of Bella's torture would be nice. And maybe if the book were illustrated…with Octo-Bears…I would finally sympathize with this, the least likable character in the history of novels. Bella, I do not care one tiny bit that you're in pain.
Dan Bergstein
Camilla he tormented simply because she was a girl. In some ways she was his more vulnerable target - through no fault of her own, but simply because in Greekdom, generally speaking, women are lesser creatures, better seen than heard. This prevailing sentiment among the Argives is so pervasive that it lingers in the bones of the language itself; I can think of no better illustration of this than the fact that in Greek grammar, one of the very first axioms I learned is that men have friends, women have relatives, and animals have their own kind.
Donna Tartt
I like to work in watercolor, with as little under-drawing as I can get away with. I like the unpredictability of a medium which is affected as much by humidity, gravity, the way that heavier particles in the wash settle into the undulations of the paper surface, as by whatever I wish to do with it. In other mediums you have more control, you are responsible for every mark on the page — but with watercolor you are in a dialogue with the paint, it responds to you and you respond to it in turn. Printmaking is also like this, it has an unpredictable element. This encourages an intuitive response, a spontaneity which allows magic to happen on the page. When I begin an illustration, I usually work up from small sketches — which indicate in a simple way something of the atmosphere or dynamics of an illustration; then I do drawings on a larger scale supported by studies from models — usually friends — if figures play a large part in the picture. When I've reached a stage where the drawing looks good enough I'll transfer it to watercolor paper, but I like to leave as much unresolved as possible before starting to put on washes. This allows for an interaction with the medium itself, a dialogue between me and the paint. Otherwise it is too much like painting by number, or a one-sided conversation.
Alan Lee
Since the dawn of time, several billion human (or humanlike) beings have lived, each contributing a little genetic variability to the total human stock. Out of this vast number, the whole of our understanding of human prehistory is based on the remains, often exceedingly fragmentary, of perhaps five thousand individuals. You could fit it all into the back of a pickup truck if you didn't mind how much you jumbled everything up, Ian Tattersall, the bearded and friendly curator of anthropology at the American Museum of Natural History in New York, replied when I asked him the size of the total world archive of hominid and early human bones. The shortage wouldn't be so bad if the bones were distributed evenly through time and space, but of course they are not. They appear randomly, often in the most tantalizing fashion. Homo erectus walked the Earth for well over a million years and inhabited territory from the Atlantic edge of Europe to the Pacific side of China, yet if you brought back to life every Homo erectus individual whose existence we can vouch for, they wouldn't fill a school bus. Homo habilis consists of even less: just two partial skeletons and a number of isolated limb bones. Something as short-lived as our own civilization would almost certainly not be known from the fossil record at all. In Europe, Tattersall offers by way of illustration, you've got hominid skulls in Georgia dated to about 1.7 million years ago, but then you have a gap of almost a million years before the next remains turn up in Spain, right on the other side of the continent, and then you've got another 300,000-year gap before you get a Homo heidelbergensis in Germany and none of them looks terribly much like any of the others. He smiled. It's from these kinds of fragmentary pieces that you're trying to work out the histories of entire species. It's quite a tall order. We really have very little idea of the relationships between many ancient species which led to us and which were evolutionary dead ends. Some probably don't deserve to be regarded as separate species at all.
Bill Bryson (A Short History of Nearly Everything)
People spoke to foreigners with an averted gaze, and everybody seemed to know somebody who had just vanished. The rumors of what had happened to them were fantastic and bizarre though, as it turned out, they were only an understatement of the real thing. Before going to see General Videla […], I went to […] check in with Los Madres: the black-draped mothers who paraded, every week, with pictures of their missing loved ones in the Plaza Mayo. (‘Todo mi familia!’ as one elderly lady kept telling me imploringly, as she flourished their photographs. ‘Todo mi familia!’) From these and from other relatives and friends I got a line of questioning to put to the general. I would be told by him, they forewarned me, that people ‘disappeared’ all the time, either because of traffic accidents and family quarrels or, in the dire civil-war circumstances of Argentina, because of the wish to drop out of a gang and the need to avoid one’s former associates. But this was a cover story. Most of those who disappeared were openly taken away in the unmarked Ford Falcon cars of the Buenos Aires military police. I should inquire of the general what precisely had happened to Claudia Inez Grumberg, a paraplegic who was unable to move on her own but who had last been seen in the hands of his ever-vigilant armed forces [….] I possess a picture of the encounter that still makes me want to spew: there stands the killer and torturer and rape-profiteer, as if to illustrate some seminar on the banality of evil. Bony-thin and mediocre in appearance, with a scrubby moustache, he looks for all the world like a cretin impersonating a toothbrush. I am gripping his hand in a much too unctuous manner and smiling as if genuinely delighted at the introduction. Aching to expunge this humiliation, I waited while he went almost pedantically through the predicted script, waving away the rumored but doubtless regrettable dematerializations that were said to be afflicting his fellow Argentines. And then I asked him about Senorita Grumberg. He replied that if what I had said was true, then I should remember that ‘terrorism is not just killing with a bomb, but activating ideas. Maybe that’s why she’s detained.’ I expressed astonishment at this reply and, evidently thinking that I hadn’t understood him the first time, Videla enlarged on the theme. ‘We consider it a great crime to work against the Western and Christian style of life: it is not just the bomber but the ideologist who is the danger.’ Behind him, I could see one or two of his brighter staff officers looking at me with stark hostility as they realized that the general—El Presidente—had made a mistake by speaking so candidly. […] In response to a follow-up question, Videla crassly denied—‘rotondamente’: ‘roundly’ denied—holding Jacobo Timerman ‘as either a journalist or a Jew.’ While we were having this surreal exchange, here is what Timerman was being told by his taunting tormentors: Argentina has three main enemies: Karl Marx, because he tried to destroy the Christian concept of society; Sigmund Freud, because he tried to destroy the Christian concept of the family; and Albert Einstein, because he tried to destroy the Christian concept of time and space. […] We later discovered what happened to the majority of those who had been held and tortured in the secret prisons of the regime. According to a Navy captain named Adolfo Scilingo, who published a book of confessions, these broken victims were often destroyed as ‘evidence’ by being flown out way over the wastes of the South Atlantic and flung from airplanes into the freezing water below. Imagine the fun element when there’s the surprise bonus of a Jewish female prisoner in a wheelchair to be disposed of… we slide open the door and get ready to roll her and then it’s one, two, three… go!
Christopher Hitchens (Hitch 22: A Memoir)
My wife and I had called on Miss Stein, and she and the friend who lived with her had been very cordial and friendly and we had loved the big studio with the great paintings. I t was like one of the best rooms in the finest museum except there was a big fireplace and it was warm and comfortable and they gave you good things to eat and tea and natural distilled liqueurs made from purple plums, yellow plums or wild raspberries. Miss Stein was very big but not tall and was heavily built like a peasant woman. She had beautiful eyes and a strong German-Jewish face that also could have been Friulano and she reminded me of a northern I talian peasant woman with her clothes, her mobile face and her lovely, thick, alive immigrant hair which she wore put up in the same way she had probably worn it in college. She talked all the time and at first it was about people and places. Her companion had a very pleasant voice, was small, very dark, with her hair cut like Joan of Arc in the Boutet de Monvel illustrations and had a very hooked nose. She was working on a piece of needlepoint when we first met them and she worked on this and saw to the food and drink and talked to my wife. She made one conversation and listened to two and often interrupted the one she was not making. Afterwards she explained to me that she always talked to the wives. The wives, my wife and I felt, were tolerated. But we liked Miss Stein and her friend, although the friend was frightening. The paintings and the cakes and the eau-de-vie were truly wonderful. They seemed to like us too and treated us as though we were very good, well-mannered and promising children and I felt that they forgave us for being in love and being married - time would fix that - and when my wife invited them to tea, they accepted.
Ernest Hemingway (A Moveable Feast: The Restored Edition)
When I started to draw, most of my influences were from other painters and illustrators, so I was drawing landscape at second hand, really. The trees were Rackham trees, or trees that I had seen in paintings rather than from my own observation...and I started to feel this was a real lack in my work. Everything was too generalised, and not based on real experience. Then in 1975, after having worked for some years in London as a book cover illustrator mainly, I came down to Devon and stayed with some friends up on the moor. In the course of this one weekend, wandering around the moor, finding rivers and ancient woods, I realised that everything that I would ever want to draw was actually here. There was so much richness in the texture and forms of these fantastic trees...and I decided in the course of that weekend to come and live here. I looked at a couple of houses, found one, and made an offer on it, all in that one weekend!
Alan Lee
Some time after, asking a friend at court how they came to fix on that determinate number, he told me that his majesty’s mathematicians, having taken the height of my body by the help of a quadrant, and finding it to exceed theirs in the proportion of twelve to one, they concluded from the similarity of their bodies, that mine must contain at least 1724 of theirs, and consequently would require as much food as was necessary to support that number of Lilliputians. By
Jonathan Swift (Gulliver’s Travels into Several Remote Nations of the World: with original color illustrations by Arthur Rackham)
Never shall I forget the exquisite sensation I experienced! I can only describe it as the poor little Doll’s Dressmaker in “Our Mutual Friend” described her angel visitants, her “blessed children,” who used to come and “take her up and make her light.
Marie Corelli (Delphi Collected Works of Marie Corelli (Illustrated) (Delphi Series Eight Book 22))
good friends aren’t afraid of your light. They never blow out your flame and you don’t blow out theirs—even when it’s really bright and it makes you worry about your own flame. When something good happens to you, they celebrate your flame. When something good happens to them, you celebrate their flame. To illustrate, we’d have our kids hold their hands out, palms flat and open, and say, “If this is your flame and the wind picks up, good friends cup their hands around your flame to prevent it from going out. And you do the same for them.
Brené Brown (Atlas of the Heart: Mapping Meaningful Connection and the Language of Human Experience)
There was a time when I loved Vincent a lot and he was my best friend but that is over now. It seems to be even worse from his side, for he never loses an opportunity to show me that he despises me and that I revolt him. That makes the situation at home almost unbearable.
Vincent van Gogh (Delphi Complete Works of Vincent van Gogh (Illustrated) (Masters of Art Book 3))
Given what the stigmatized individual may well face upon entering a mixed social situation, he may anticipatorily respond by defensive cowering. This may be illustrated from an early study of some German unemployed during the Depression, the words being those of a 43-year-old mason:   How hard and humiliating it is to bear the name of an unemployed man. When I go out, I cast down my eyes because I feel myself wholly inferior. When I go along the street, it seems to me that I can’t be compared with an average citizen, that everybody is pointing at me with his finger. I instinctively avoid meeting anyone. Former acquaintances and friends of better times are no longer so cordial. They greet me indifferently when we meet. They no longer offer me a cigarette and their eyes seem to say, “You are not worth it, you don’t work.”37
Erving Goffman (Stigma: Notes on the Management of Spoiled Identity)
I must tell you that even while working I think continually about the plan of setting up a studio in which you and I will be permanent residents, but which both of us want to turn into a shelter and refuge for friends, against the times when they find that the struggle is getting too much for them.
Vincent van Gogh (Delphi Complete Works of Vincent van Gogh (Illustrated) (Masters of Art Book 3))
His friend Tulliver had asked him for an opinion; it is always chilling, in friendly intercourse, to say you have no opinion to give. And if you deliver an opinion at all, it is mere stupidity not to do it with an air of conviction and well-founded knowledge. You make it your own in uttering it, and naturally get fond of it.
George Eliot (THE COMPLETE NOVELS OF GEORGE ELIOT (Special Kindle Illustrated and Annotated Edition) All of George Eliot's Unabridged Novels AND Complete Book-Length ... (The Complete Works of George Eliot Book 1))
Like an old friend who returns for the summer, fills the whole room with love and laughter, then before you know it disappears into the sun on another merry adventure. You don't want to clip his wings and make him stay against his wishes - that would be totally unjust and a terrible thing - but just a tiny, little bit more time would be lovely.
Matt Sewell (Our Garden Birds: A Bird for Every Week of the Year)
John had declared himself “an author” when they were about six, having learned to read and write when he was four, a year ahead of the rest of them. At the age of seven, he completed his first “novel” and pressed his poorly spelled, inscrutably illustrated creation on his friends and family, demanding reviews. Charlie remembered that she had given him only two stars.
Scott Cawthon (The Silver Eyes (Five Nights at Freddy's, #1))
1. A DEFINITE PURPOSE BACKED BY BURNING DESIRE FOR ITS FULFILLMENT. 2. A DEFINITE PLAN, EXPRESSED IN CONTINUOUS ACTION. 3. A MIND CLOSED TIGHTLY AGAINST ALL NEGATIVE AND DISCOURAGING INFLUENCES, including negative suggestions of relatives, friends and acquaintances. 4. A FRIENDLY ALLIANCE WITH ONE OR MORE PERSONS WHO WILL ENCOURAGE ONE TO FOLLOW THROUGH WITH BOTH PLAN AND PURPOSE. These
Napoleon Hill (Think and Grow Rich [Illustrated & Annotated])
Moreover, the material problems of the painter’s life make it desirable that painters should collaborate and unite (much as they did in the days of the Guilds of St. Luke). If only they would ensure their material well-being, and love one another like friends instead of making one another’s life hell, painters would be happier, and in any case less ridiculous, less foolish and less culpable.
Vincent van Gogh (Delphi Complete Works of Vincent van Gogh (Illustrated) (Masters of Art Book 3))
When it came to my turn in the super spelling bee everyone had already been given really easy words. “Ryan,” Mr H said, “I want you to spell the word icup.” “Icup?” I thought.  I clammed up and my face went all warm and prickly, that feeling you get when you know you’re going to get the answer wrong. It’s a bit like the feeling you get when you walk up on stage to collect an award and you trip going up the stairs in front of everyone, or worse still, your pants fall down. It’s called embarrassment and I was feeling it big time. Actually it was worse than big time. It was humongous, mammoth, big time. All those long, boring afternoons sitting with Mom on the couch spelling word after word meant nothing anymore. I’d never heard of the word ‘icup’. “Oh no,” I thought. If I got this wrong I might not make the necessary criteria to get a raffle ticket before the big draw. Panic stations set in. This was going to be disastrous. ​Mom always said that if you get nervous or frightened, just imagine everyone around you is only in their underwear. It will make you laugh and you’ll forget your nerves. So I did, but it wasn’t a pretty sight. ​ “Ok get a grip of yourself Rino,” I said in my head. “Think about it and just sound the word out.” I could hear my Mom’s words bleating in my head as she so often did when I got stuck on a word. I began slowly, deep in thought and not willing to put one foot wrong sounding out each letter, “I … c.. u .. pee.”  There was silence and then the whole class erupted into hysterics, laughing their heads off, followed by Mr Higginbottom. Then I realised what I had just said when I sounded out the word; “I see you pee,” and I burst out into an embarrassed sort of laughter too. Mr Higginbottom came over and gave me a friendly pat on my head and ruffled my hair. It didn’t worry me that I’d combed it just the right way and put gel in it that morning. It was ok for Mr H to mess it up, but if my sister ever did it, she’d be dead meat. “Well
Kate Cullen (Game On Boys! The Play Station Play-offs: A Hilarious adventure for children 9-12 with illustrations)
An old Buddhist parable illustrates the challenge—and the value—of letting go of the past. Two monks were strolling by a stream on their way home to the monastery. They were startled by the sound of a young woman in a bridal gown, sitting by the stream, crying softly. Tears rolled down her cheeks as she gazed across the water. She needed to cross to get to her wedding, but she was fearful that doing so might ruin her beautiful handmade gown. In this particular sect, monks were prohibited from touching women. But one monk was filled with compassion for the bride. Ignoring the sanction, he hoisted the woman on his shoulders and carried her across the stream—assisting her journey and saving her gown. She smiled and bowed with gratitude as the monk splashed his way back across the stream to rejoin his companion. The second monk was livid. ‘How could you do that?’ he scolded. ‘You know we are forbidden to touch a woman, much less pick one up and carry her around!’ The offending monk listened in silence to a stern lecture that lasted all the way back to the monastery. His mind wandered as he felt the warm sunshine and listened to the singing birds. After returning to the monastery, he fell asleep for a few hours. He was jostled and awakened in the middle of the night by his fellow monk. ‘How could you carry that woman?’ his agitated friend cried out. ‘Someone else could have helped her across the stream. You were a bad monk.’ ‘What woman?’ the sleepy monk inquired. ‘Don’t you even remember? That woman you carried across the stream,’ his colleague snapped. ‘Oh, her,’ laughed the sleepy monk. ‘I only carried her across the stream. You carried her all the way back to the monastery.’ The learning point is simple: When it comes to our flawed past, leave it at the stream. I am not suggesting that we should always let go of the past. You need feedback to scour the past and identify room for improvement. But you can’t change the past. To change you need to be sharing ideas for the future.
Marshall Goldsmith (What Got You Here Won't Get You There: How successful people become even more successful)
I shall have to produce an enormous number of things against next year - when the World’s Fair will be held - seeing that my friends will not fail to have many interesting things on hand by then. Not that I myself or any of the painters I hold regular or special intercourse with are going to exhibit along with the others, but it is to be expected that there will be a free exhibition besides the official one. Now, for
Vincent van Gogh (Delphi Complete Works of Vincent van Gogh (Illustrated) (Masters of Art Book 3))
Did I tell you that I had sent the drawings to friend Russell? At the moment I am doing practically the same ones again for you, there will be twelve likewise. You will then see better what there is in the painted studies in the way of drawing. I have already told you that I always have to fight against the mistral, which makes it absolutely impossible to be master of your stroke. That accounts for the “haggard” look of the studies.
Vincent van Gogh (Delphi Complete Works of Vincent van Gogh (Illustrated) (Masters of Art Book 3))
My favorite part of the gospels was in Matthew, when Jesus said: love your enemies, bless those who curse you, do good to those who hate you, and pray for those who spitefully use you and persecute you. I shared in this desire for moral superiority over my enemies. Jesus always wanted to be the better person, and so did I. I underlined this passage in red pencil several times, to illustrate that I understood the Christian way of life.
Sally Rooney (Conversations with Friends)
Can you, in short, be prevailed on to quit this scene of public triumph and oblige your friend Eleanor with your company in Gloucestershire? I am almost ashamed to make the request, though its presumption would certainly appear greater to every creature in Bath than yourself. Modesty such as yours—but not for the world would I pain it by open praise. If you can be induced to honour us with a visit, you will make us happy beyond expression.
Jane Austen (The Complete Works of Jane Austen (All Novels, Short Stories, Unfinished Works, Juvenilia, Letters, Poems, Prayers, Memoirs and Biographies - Fully Illustrated))
To illustrate: A man with 314 employees joined one of these courses. For years, he had driven and criticised and condemned his employees without stint or discretion. Kindness, words of appreciation and encouragement were alien to his lips. After studying the principles discussed in this book, this employer sharply altered his philosophy of life. His organisation is now inspired with a new loyalty, a new enthusiasm, a new spirit of teamwork. Three hundred and fourteen enemies have been turned into 314 friends. As he proudly said in a speech before the class: ‘When I used to walk through my establishment, no one greeted me. My employees actually looked the other way when they saw me approaching. But now they are all my friends and even the janitor calls me by my first name.’ This employer gained more profit, more leisure and – what is infinitely more important – he found far more happiness in his business and in his home.
Dale Carnegie (How to Win Friends and Influence People)
Here’s one example to illustrate the point. When a smoker takes a cigarette break, on one level he’s simply seeking the nicotine his body craves. That’s the functional dimension. But that’s not all that’s going on. He’s hiring cigarettes for the emotional benefit of calming him down, relaxing him. And if he works in a typical office building, he’s forced to go outside to a designated smoking area. But that choice is social, too—he can take a break from work and hang around with his buddies. From this perspective, people hire Facebook for many of the same reasons. They log onto Facebook during the middle of the workday to take a break from work, relax for a few minutes while thinking about other things, and convene around a virtual water cooler with far-flung friends. In some ways, Facebook is actually competing with cigarettes to be hired for the same Job to Be Done. Which the smoker chooses will depend on the circumstances of his struggle in that particular moment.
Clayton M. Christensen (Competing Against Luck: The Story of Innovation and Customer Choice)
Andrew Carnegie, the poverty-stricken Scotch lad who started to work at two cents an hour and finally gave away $365 million, learned early in life that the only way to influence people is to talk in terms of what the other person wants. He attended school only four years; yet he learned how to handle people. To illustrate: His sister-in-law was worried sick over her two boys. They were at Yale, and they were so busy with their own affairs that they neglected to write home and paid no attention whatever to their mother’s frantic letters. Then Carnegie offered to wager a hundred dollars that he could get an answer by return mail, without even asking for it. Someone called his bet; so he wrote his nephews a chatty letter, mentioning casually in a postscript that he was sending each one a five-dollar bill. He neglected, however, to enclose the money. Back came replies by return mail thanking “Dear Uncle Andrew” for his kind note and—you can finish the sentence yourself.
Dale Carnegie (How To Win Friends and Influence People)
Every one of the popular modern phrases and ideals is a dodge in order to shirk the problem of what is good. We are fond of talking about "liberty"; that, as we talk of it, is a dodge to avoid discussing what is good. We are fond of talking about "progress"; that is a dodge to avoid discussing what is good. We are fond of talking about "education"; that is a dodge to avoid discussing what is good. The modern man says, "Let us leave all these arbitrary standards and embrace liberty." This is, logically rendered, "Let us not decide what is good, but let it be considered good not to decide it." He says, "Away with your old moral formulae; I am for progress." This, logically stated, means, "Let us not settle what is good; but let us settle whether we are getting more of it." He says, "Neither in religion nor morality, my friend, lie the hopes of the race, but in education." This, clearly expressed, means, "We cannot decide what is good, but let us give it to our children.
G.K. Chesterton (Heretics: Illustrated Centennial Edition (G. K. Chesterton Book 1))
As Dilys Evans writes in Show and Tell, a book about illustration for young readers, picture books “are often the first place children discover poetry and art, honor and loyalty, right and wrong, sadness and hope.” And it’s true: a child sitting on a lap at home or in the friendly security of circle time at school or at the library has a chance to witness the emotions of others and experiment with his own without consequence. He can try out big ideas, find consolation for his secret worries, and risk a glimpse at what scares him. I
Meghan Cox Gurdon (The Enchanted Hour: The Miraculous Power of Reading Aloud in the Age of Distraction)
This little book has been written in the hope that it may appeal to several classes of readers. Not infrequently I have been asked by friends of different callings in life to recommend them some book on mimicry which shall be reasonably short, well illustrated without being very costly, and not too hard to understand. I have always been obliged to tell them that I know of nothing in our language answering to this description, and it is largely as an attempt to remedy this deficiency that the present little volume has been written.
Reginald Crundall Punnett (Mimicry In Butterflies)
Dispassionately, reasonably, he contemplated the failutre that his life must appear to be. He had wanted friendship and the closeness of friendship that might hold him in the race of mankind; he had had two friends, one of whom had died senselessly before he was known, the other of whom had now withdrawn so distantly into the ranks of the living that... He had wanted the singleness and the still connective passion of marriage; he had had that, too, and he had not known what to do with it, and it had died. He had wanted love; and he had had love, and had relinquished it, had let it go into the chaos of potentiality. Katherine, he thought. "Katherine." And he had wanted to be a teacher, and he had become one; yet he knew, he had always known, that for most of his life he had been an indifferent one. He had dreamed of a kind of integrity, of a kind of purity that was entire; he had found compromise and the assaulting diversion of triviality. He had conceived wisdom, and at the end of the long years he had found ignorance. And what else? he thought. What else? What did you expect? he asked himself.
John Williams (France: Summer 1940 (Ballantine's Illustrated History of World War II: Campaign book No. 6))
Because it wasn’t enough to be accompanied by the beast who scared the crap out of every god in Heaven, Xuanzang was assigned a few more traveling companions. The gluttonous pig-man Zhu Baijie. Sha Wujing, the repentant sand demon. And the Dragon Prince of the West Sea, who took the form of a horse for Xuanzang to ride. The five adventurers, thusly gathered, set off on their— “Holy ballsacks!” I yelped. I dropped the book like I’d been bitten. “How far did you get?” Quentin said. He was leaning against the end of the nearest shelf, as casually as if he’d been there the whole time, waiting for this moment. I ignored that he’d snuck up on me again, just this once. There was a bigger issue at play. In the book was an illustration of the group done up in bold lines and bright colors. There was Sun Wukong at the front, dressed in a beggar’s cassock, holding his Ruyi Jingu Bang in one hand and the reins of the Dragon Horse in the other. A scary-looking pig-faced man and a wide-eyed demon monk followed, carrying the luggage. And perched on top of the horse was . . . me. The artist had tried to give Xuanzang delicate, beatific features and ended up with a rather girly face. By whatever coincidence, the drawing of Sun Wukong’s old master could have been a rough caricature of sixteen-year-old Eugenia Lo from Santa Firenza, California. “That’s who you think I am?” I said to Quentin. “That’s who I know you are,” he answered. “My dearest friend. My boon companion. You’ve reincarnated into such a different form, but I’d recognize you anywhere. Your spiritual energies are unmistakable.” “Are you sure? If you’re from a long time ago, maybe your memory’s a little fuzzy.” “The realms beyond Earth exist on a different time scale,” Quentin said. “Only one day among the gods passes for every human year. To me, you haven’t been gone long. Months, not centuries.” “This is just . . . I don’t know.” I took a moment to assemble my words. “You can’t walk up to me and expect me to believe right away that I’m the reincarnation of some legendary monk from a folk tale.” “Wait, what?” Quentin squinted at me in confusion. “I said you can’t expect me to go, ‘okay, I’m Xuanzang,’ just because you tell me so.” Quentin’s mouth opened slowly like the dawning of the sun. His face went from confusion to understanding to horror and then finally to laughter. “mmmmphhhhghAHAHAHAHA!” he roared. He nearly toppled over, trying to hold his sides in. “HAHAHAHA!” “What the hell is so funny?” “You,” Quentin said through his giggles. “You’re not Xuanzang. Xuanzang was meek and mild. A friend to all living things. You think that sounds like you?” It did not. But then again I wasn’t the one trying to make a case here. “Xuanzang was delicate like a chrysanthemum.” Quentin was getting a kick out of this. “You are so tough you snapped the battleaxe of the Mighty Miracle God like a twig. Xuanzang cried over squashing a mosquito. You, on the other hand, have killed more demons than the Catholic Church.” I was starting to get annoyed. “Okay, then who the hell am I supposed to be?” If he thought I was the pig, then this whole deal was off. “You’re my weapon,” he said. “You’re the Ruyi Jingu Bang.” I punched Quentin as hard as I could in the face.
F.C. Yee (The Epic Crush of Genie Lo (The Epic Crush of Genie Lo, #1))
The general, whom the boys knew as the commander of their division, looked at the other officer and spoke coolly, as if he were criticising his clothes. "Th' enemy's formin' over there for another charge," he said. "It'll be directed against Whiterside, an' I fear they'll break through there unless we work like thunder t' stop them." The other swore at his restive horse, and then cleared his throat. He made a gesture toward his cap. "It'll be hell t' pay stoppin' them," he said shortly. "I presume so," remarked the general. Then he began to talk rapidly and in a lower tone. He frequently illustrated his words with a pointing finger. The two infantrymen could hear nothing until finally he asked: "What troops can you spare?" The officer who rode like a cowboy reflected for an instant. "Well," he said, "I had to order in th' 12th to help th' 76th, an' I haven't really got any. But there's th' 304th. They fight like a lot 'a mule drivers. I can spare them best of any." The youth and his friend exchanged glances of astonishment. The general spoke sharply. "Get 'em ready, then. I'll watch developments from here, an' send you word when t' start them. It'll happen in five minutes." As the other officer tossed his fingers toward his cap and wheeling his horse, started away, the general called out to him in a sober voice: "I don't believe many of your mule drivers will get back." The other shouted something in reply. He smiled. With scared faces, the youth and his companion hurried back to the line. These happenings had occupied an incredibly short time, yet the youth felt that in them he had been made aged. New eyes were given to him. And the most startling thing was to learn suddenly that he was very insignificant. The officer spoke of the regiment as if he referred to a broom. Some part of the woods needed sweeping, perhaps, and he merely indicated a broom in a tone properly indifferent to its fate. It was war, no doubt, but it appeared strange.
Stephen Crane (The Red Badge of Courage)
Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.
Tony Hsieh (Delivering Happiness: A Path to Profits, Passion, and Purpose)
Listen, one of the first days after I came to this spot I talked to a painter friend of mine, who said, “How boring it would be to do this.” I didn’t say anything, but I thought it so astounding that I didn’t even have the strength to give that idiot a piece of my mind. And I am still going there, over and over again. All right! I have done two drawings of it - of that flat landscape, where there was nothing but ... infinity - eternity. All right! While I was drawing, there came along a fellow who is not a painter but a soldier [Milliet]. I said to him “Does it amaze you that I think this as beautiful as the sea?” Now this fellow knew the sea. “No, it doesn’t amaze me,” he said, “that you think this as beautiful as the sea, but I myself think it even
Vincent van Gogh (Delphi Complete Works of Vincent van Gogh (Illustrated) (Masters of Art Book 3))
I knew more things in the first ten years of my life than I believe I have known at any time since. I knew everything there was to know about our house for a start. I knew what was written on the undersides of tables and what the view was like from the tops of bookcases and wardrobes. I knew what was to be found at the back of every closet, which beds had the most dust balls beneath them, which ceilings the most interesting stains, where exactly the patterns in wallpaper repeated. I knew how to cross every room in the house without touching the floor, where my father kept his spare change and how much you could safely take without his noticing (one-seventh of the quarters, one-fifth of the nickels and dimes, as many of the pennies as you could carry). I knew how to relax in an armchair in more than one hundred positions and on the floor in approximately seventy- five more. I knew what the world looked like when viewed through a Jell-O lens. I knew how things tasted—damp washcloths, pencil ferrules, coins and buttons, almost anything made of plastic that was smaller than, say, a clock radio, mucus of every variety of course—in a way that I have more or less forgotten now. I knew and could take you at once to any illustration of naked women anywhere in our house, from a Rubens painting of fleshy chubbos in Masterpieces of World Painting to a cartoon by Peter Arno in the latest issue of The New Yorker to my father’s small private library of girlie magazines in a secret place known only to him, me, and 111 of my closest friends in his bedroom.
Bill Bryson (The Life and Times of the Thunderbolt Kid)
That this basic truth was understood long ago is nicely illustrated by another of Aesop’s fables, called “The Fox and the Lion.” One day a fox strolling through the woods spotted a lion—a creature she’d never seen before. She froze with terror but stopped to watch from a distance before slowly creeping away. The next day she went back to the same spot and saw the lion again, but she was able to get closer than before, hiding behind a bush for a while before making her escape. On the third day, the fox returned, but this time she found the courage to walk right up to the lion and say hello, and somehow the two became friends. The moral of the story is that familiarity breeds not contempt but indifference. We can expect anxiety to abate naturally with repeated exposure, under normal conditions.
Donald J. Robertson (How to Think Like a Roman Emperor: The Stoic Philosophy of Marcus Aurelius)
Listen, one of the first days after I came to this spot I talked to a painter friend of mine, who said, “How boring it would be to do this.” I didn’t say anything, but I thought it so astounding that I didn’t even have the strength to give that idiot a piece of my mind. And I am still going there, over and over again. All right! I have done two drawings of it - of that flat landscape, where there was nothing but ... infinity - eternity. All right! While I was drawing, there came along a fellow who is not a painter but a soldier [Milliet]. I said to him “Does it amaze you that I think this as beautiful as the sea?” Now this fellow knew the sea. “No, it doesn’t amaze me,” he said, “that you think this as beautiful as the sea, but I myself think it even more beautiful than the ocean; because it is inhabited
Vincent van Gogh (Delphi Complete Works of Vincent van Gogh (Illustrated) (Masters of Art Book 3))
The intimate relation between obligation and likelihood is nicely illustrated by an anecdote from the Soviet era. The story goes that during his state visit to Moscow,27 Fidel Castro is shown around the capital by Leonid Brezhnev. First of all, Castro is invited for a beer, which he downs in one go, and praises heartily. ‘Yes,’ says Brezhnev, ‘it was provided by our good friends from Czechoslovakia.’ Then Castro is chauffeured around the city, and is rather taken by the limo. ‘Yes,’ says Brezhnev, ‘these cars are provided by our good friends from Czechoslovakia.’ Later on, they visit an exhibition of fine crystal, and Castro duly waxes lyrical. ‘Yes,’ says Brezhnev, ‘the crystal is provided by our good friends from Czechoslovakia.’ ‘They must be very good friends,’ says Castro. ‘Yes,’ says Brezhnev, ‘they must.
Guy Deutscher (The Unfolding of Language: An Evolutionary Tour of Mankind's Greatest Invention)
Odo in fact owed his first acquaintance with the French writers to Alfieri, who, in the intervals of his wandering over Europe, now and then reappeared in Turin laden with the latest novelties in Transalpine literature and haberdashery. What his eccentric friend failed to provide, Odo had little difficulty in obtaining for himself; for though most of the new writers were on the Index, and the Sardinian censorship was notoriously severe, there was never yet a barrier that could keep out books, and Cantapresto was a skilled purveyor of contraband dainties. Odo had thus acquainted himself with the lighter literature of England and France; and though he had read but few philosophical treatises, was yet dimly aware of the new standpoint from which, north of the Alps, men were beginning to test the accepted forms of thought. The
Edith Wharton (Edith Wharton: Collection of 115 Works with analysis and historical background (Annotated and Illustrated) (Annotated Classics))
Four piles of dead were heaped together like broken meat on a butcher’s stall — not a whit more tenderly — and cleared out of the way like carrion; the ground was broken up into great pools of blood, black and noisome; troops of flies were swarming like mimic vultures on bodies still warm, on men still conscious, crowding over the festering wounds (for these men had lain there since Saturday at noon!), buzzing their death-rattle in ears already maddened with torture. That was what we saw in the Malakoff, what we saw a little later in the Great Redan, where among cookhouses, brimful of human blood, English and Russian lay clasped together in a fell embrace, petrified by death; where the British lay in heaps, mangled beyond recognition by their dearest friends, or scorched and blackened by the recent explosions; and where — how strange they looked there! — there stood outside the entrance of one of the houses, a vase of flowers, and a little canary!
Ouida (Delphi Collected Works of Ouida (Illustrated) (Delphi Series Eight Book 26))
One day Lot went into Sodom, took office, tried to reform the evil city, succeeded in vexing his righteous, but unspiritual soul with the filthy conversation of the wicked, got down to the level of the natural man, lost his testimony and seemed to his friends and intimates like a madman or the most excuselessly inconsistent trifler when he attempted to take up once more his damaged testimony. Then there was a night when God’s angels came and snatched him out of the doomed city. The next morning the fire of God fell and Lot “saved so as by fire” looked on at the blaze and the burning of all his works of righteousness as wood hay and stubble, big in bulk but rejected of God. Looking forward to His Second Coming and backward for an illustration the Son of God declared as it was in the days of Lot so should it be when the Son of man should come again. There are good and righteous Christians—righteous enough but wholly unspiritual who are seeking to make spotless town of a world God has judged and doomed, failing to see the cross is not only the judgment of the individual, but equally the judgment of the world; that not only does the cross reveal the end of all flesh but the end in God’s sight of that system of things which men call the world; that on the cross the world is crucified to the Christian and the Christian to the world; and failing to see this, failing to get the mind of God are daily descending to the plane of the natural man, are losing and in many cases deliberately setting aside the testimony once for all delivered to the saints. Without warning, they will be snatched away to meet a descending Lord (if they be real and regenerated Christians) and this alone because their faith be it never so small holds them securely in the bonds of the covenant. After that the Lord will be revealed in flaming fire to execute judgment on the world and all the works of misguided social reformers because these works are built, not upon the righteousness of God, but the righteousness of man.
Isaac Massey Haldeman (Why I Preach the Second Coming)
They were brought up that way by their parents. When they came to England, they were further mesmerised. They were impressed by English language, literature and English way of life. They considered the English as divine. Let us consider a specific case. The person is not a modern Hindu but a Muslim. His name is Sayyad Ahmad. He founded the Aligad Movement and asked Muslims to be slaves of the English forever. When he lived in England in late nineteenth century he wrote a letter to his friends describing life in England at that time. In a letter of 1869 he wrote – “The English have reasons to believe that we in India are imbecile brutes. What I have seen and daily seeing is utterly beyond imagination of a native in India. All good things, spiritual and worldly which should be found in man have been bestowed by the Almighty on Europe and especially on the English.” (Ref -Nehru’s Autobiography page 461). Above letter of Sayyad Ahmad would suffice to show how mentally degenerated and devoid of any self-respect, Indians had become. I have already illustrated this point by quoting experiences of Indians from the early days of Dadabhai Naoroji till I reached London in 1906. Gandhi came to London to study Law in 1888. His behaviour was no different to that described above. He too tried to use Top Hat, Tail Coat and expensive ties. Many other Indians have described their experiences in a similar manner. Motilal Nehru, like father of Arvind Ghosh too, was impressed by the British Raj. He sent his son Jawaharlal to England in his young age, who stayed in English hostels and so anglicised he had become that after studying in Cambridge University and becoming a Barrister in 1912 he paid no attention to Indian Politics which was taking shape in Europe. Anyone can verify my statements by referring to autobiographies of Gandhi, Nehru, Charudatta, and others. When the British called Indians as Brutes, instead of becoming furious, Indians would react – “Oh yes sir. We are indeed so and that is why, by divine dispensation, the British Raj has been established over us.“ I was trying to sow seeds of armed revolution to overthrow the British rule in India. The readers can imagine how difficult, well nigh impossible was my task. I was determined .
Anonymous
We no longer have merely domestic issues. Perhaps the best illustration of this is the question I am asked everywhere in the world: “We hear you Americans pay to keep land out of production because there is too much to eat. Is there no better way to use your ability to produce food than to get rid of it?” This is a home question; it is literally of vital moment to the millions of starving in the world who look to us. I do not see how we can retain world leadership and yet continue to handle our problems as though they concerned us alone; they concern the world. We feel that a surplus of food is only an embarrassment. We solve it as though only we were concerned. But think of the hungry people and their bitterness as the food that could save their lives is plowed under. To say they think it highly unfair is to put it mildly. We have never put our best brains to work on the ways we can produce to the maximum, give our farmers a better income, and still employ our surpluses in a way to solve the pressing needs of the world, without upsetting our economy or that of friendly nations who might fear we were giving food to markets they are accustomed to selling to.
Eleanor Roosevelt (The Autobiography of Eleanor Roosevelt)
A few years ago my friend Jon Brooks supplied this great illustration of skewed interpretation at work. Here’s how investors react to events when they’re feeling good about life (which usually means the market has been rising): Strong data: economy strengthening—stocks rally Weak data: Fed likely to ease—stocks rally Data as expected: low volatility—stocks rally Banks make $4 billion: business conditions favorable—stocks rally Banks lose $4 billion: bad news out of the way—stocks rally Oil spikes: growing global economy contributing to demand—stocks rally Oil drops: more purchasing power for the consumer—stocks rally Dollar plunges: great for exporters—stocks rally Dollar strengthens: great for companies that buy from abroad—stocks rally Inflation spikes: will cause assets to appreciate—stocks rally Inflation drops: improves quality of earnings—stocks rally Of course, the same behavior also applies in the opposite direction. When psychology is negative and markets have been falling for a while, everything is capable of being interpreted negatively. Strong economic data is seen as likely to make the Fed withdraw stimulus by raising interest rates, and weak data is taken to mean companies will have trouble meeting earnings forecasts. In other words, it’s not the data or events; it’s the interpretation. And that fluctuates with swings in psychology.
Howard Marks (Mastering The Market Cycle: Getting the Odds on Your Side)
Ravelly pointed to the illustration as he told his friend that he used to read the same story nightly to his son, Wahlister. “Imorih’s Journey—quite the moralistic quest.” Unan nodded in agreement. “I read it to Ian and Eena when they were children.” Then he held up the opened page with the picture of Imorih and the tiny, shouldered bug. He asked curiously, “Why do you say this is your favorite part, Master Ravelly?” The question caught Eena’s interest. Her ears tuned in to their conversation, but her eyes continued to scan the lively crowd below. The old Grott went on to explain. “That is the part where Imorih realizes the whispered voice she has been listening to, the advice she has been heeding, doesn’t belong to her conscience as she first supposed. It shocks her to learn that for the more part of her journey she has been following the promptings of a negligible, albeit well-intentioned, creature. That’s when two things happen in her life. First, she comprehends how cunning and manipulative the power of suggestion can be. Secondly, she learns to recognize the difference between her own voice—her own desires—and someone else’s.” Unan hummed a sound of accordance. “That’s right. Things change quite drastically after that discovery, don’t they?” “Yes, yes, they most certainly do. For the best, I recall.” “Because she becomes master of her own destiny after that.” “As we all should be.” Unan nodded, examining the illustration once again. “Yes, as we all should be.
Richelle E. Goodrich (Eena, The Tempter's Snare (The Harrowbethian Saga #5))
The most servile Negroes are suspect, and every means is used to impress upon them the power of the White Citizens Councils. Even police brutality can be put to good use. An incident in Ruleville, Sunflower County, birthplace of the Council, will illustrate the point. Preston Johns, Negro renter on Senator Eastland's plantation near Blanc, is a "good nigger who knows his place." One day in May 1955, Preston's wife got into a fight with another Negro woman in the Jim Crow section of the Ruleville theater. The manager threw the women out and notified the police. While the police were questioning the women, Preston's daughter came up to see what was happening to her mother. Without warning, a policeman struck her over the head with the butt of his gun. She fell to the pavement bleeding badly. The police left her there. Someone went for her father. When he came up, the police threatened to kill him. Preston left and called Mr. Scruggs, one of Eastland's cronies. After half an hour, Scruggs came and permitted the girl to be lifted from the street and taken to the hospital. When Scruggs left, he yelled to the Negroes across the street: "You'll see who your friend is. If it wasn't for us Citizens Council members, she'd have near about died." One old Negro answered back, "I been tellin' these niggers Mr. Scruggs and Mr. Eastland is de best friends dey got." A few days later, Senator Eastland came to Ruleville to look the situation over. Many Negroes lined the streets and beamed at their "protector.
Bayard Rustin (Down the Line: The Collected Writings of Bayard Rustin)
Changing what we think is always a sticky process, especially when it comes to religion. When new information becomes available, we cringe under an orthodox mindset, particularly when we challenge ideas and beliefs that have been “set in stone” for decades. Thomas Kuhn coined the term paradigm shift to represent this often-painful transition to a new way of thinking in science. He argued that “normal science” represented a consensus of thought among scientists when certain precepts were taken as truths during a given period. He believed that when new information emerges, old ideas clash with new ones, causing a crisis. Once the basic truths are challenged, the crisis ends in either revolution (where the information provides new understanding) or dismissal (where the information is rejected as unsound). The information age that we live in today has likely surprised all of us as members of the LDS Church at one time or another as we encounter new ideas that revise or even contradict our previous understanding of various aspects of Church history and teachings. This experience is similar to that of the Copernican Revolution, which Kuhn uses as one of his primary examples to illustrate how a paradigm shift works. Using similar instruments and comparable celestial data as those before them, Copernicus and others revolutionized the heavens by describing the earth as orbiting the sun (heliocentric) rather than the sun as orbiting the earth (geocentric). Because the geocentric model was so ingrained in the popular (and scientific!) understanding, the new, heliocentric idea was almost impossible to grasp. Paradigm shifts also occur in religion and particularly within Mormonism. One major difference between Kuhn’s theory of paradigm shift and the changes that occur within Mormonism lies in the fact that Mormonism privileges personal revelation, which is something that cannot be institutionally implemented or decreed (unlike a scientific law). Regular members have varying degrees of religious experience, knowledge, and understanding dependent upon many factors (but, importantly, not “faithfulness” or “worthiness,” or so forth). When members are faced with new information, the experience of processing that information may occur only privately. As such, different members can have distinct experiences with and reactions to the new information they receive. This short preface uses the example of seer stones to examine the idea of how new information enters into the lives of average Mormons. We have all seen or know of friends or family who experience a crisis of faith upon learning new information about the Church, its members, and our history. Perhaps there are those reading who have undergone this difficult and unsettling experience. Anyone who has felt overwhelmed at the continual emergence of new information understands the gravity of these massive paradigm shifts and the potentially significant impact they can have on our lives. By looking at just one example, this preface will provide a helpful way to think about new information and how to deal with it when it arrives.
Michael Hubbard MacKay (Joseph Smith's Seer Stones)
Just how important a close moment-to-moment connection between mother and infant can be was illustrated by a cleverly designed study, known as the “double TV experiment,” in which infants and mothers interacted via a closed-circuit television system. In separate rooms, infant and mother observed each other and, on “live feed,” communicated by means of the universal infant-mother language: gestures, sounds, smiles, facial expressions. The infants were happy during this phase of the experiment. “When the infants were unknowingly replayed the ‘happy responses’ from the mother recorded from the prior minute,” writes the UCLA child psychiatrist Daniel J. Siegel, “they still became as profoundly distressed as infants do in the classic ‘flat face’ experiments in which mothers-in-person gave no facial emotional response to their infant’s bid for attunement.” Why were the infants distressed despite the sight of their mothers’ happy and friendly faces? Because happy and friendly are not enough. What they needed were signals that the mother is aligned with, responsive to and participating in their mental states from moment to moment. All that was lacking in the instant video replay, during which infants saw their mother’s face unresponsive to the messages they, the infants, were sending out. This sharing of emotional spaces is called attunement. Emotional stress on the mother interferes with infant brain development because it tends to interfere with the attunement contact. Attunement is necessary for the normal development of the brain pathways and neurochemical apparatus of attention and emotional selfregulation. It is a finely calibrated process requiring that the parent remain herself in a relatively nonstressed, non-anxious, nondepressed state of mind. Its clearest expression is the rapturous mutual gaze infant and mother direct at each other, locked in a private and special emotional realm, from which, at that moment, the rest of the world is as completely excluded as from the womb. Attunement does not mean mechanically imitating the infant. It cannot be simulated, even with the best of goodwill. As we all know, there are differences between a real smile and a staged smile. The muscles of smiling are exactly the same in each case, but the signals that set the smile muscles to work do not come from the same centers in the brain. As a consequence, those muscles respond differently to the signals, depending on their origin. This is why only very good actors can mimic a genuine, heartfelt smile. The attunement process is far too subtle to be maintained by a simple act of will on the part of the parent. Infants, particularly sensitive infants, intuit the difference between a parent’s real psychological states and her attempts to soothe and protect the infant by means of feigned emotional expressions. A loving parent who is feeling depressed or anxious may try to hide that fact from the infant, but the effort is futile. In fact, it is much easier to fool an adult with forced emotion than a baby. The emotional sensory radar of the infant has not yet been scrambled. It reads feelings clearly. They cannot be hidden from the infant behind a screen of words, or camouflaged by well-meant but forced gestures. It is unfortunate but true that we grow far more stupid than that by the time we reach adulthood.
Gabor Maté (Scattered: How Attention Deficit Disorder Originates and What You Can Do About It)
I use the following scenario in my classes to illustrate the nature of the moral circle. Imagine, I ask my students, that your best friend just got a job waiting tables at a restaurant. To celebrate with her you arrange with friends to go to the restaurant to eat dinner on her first night. You ask to be seated in her section and look forward to surprising her and, later, leaving her a big tip. Soon your friend arrives at your table, sweating and stressed out. She is having a terrible night. Things are going badly and she is behind getting food and drinks out. So, I ask my students, what do you do? Easily and naturally the students respond, “We’d say, ‘Don’t worry about us. Take care of everyone else first.’” I point out to the students that this response is no great moral struggle. It’s a simple and easy response. Like breathing. It is just natural to extend grace to a suffering friend. Why? Because she is inside our moral circle. But imagine, I continue with the students, that you go out to eat tonight with some friends. And your server, whom you vaguely notice seems stressed out, performs poorly. You don’t get good service. What do you do in that situation? Well, since this stranger is not a part of our moral circle, we get frustrated and angry. The server is a tool and she is not performing properly. She is inconveniencing us. So, we complain to the manager and refuse to tip. In the end, we fail to treat another human being with mercy and dignity. Why? Because in a deep psychological sense, this server wasn’t really “human” to us. She was a part of the “backdrop” of our lives, part of the teeming anonymous masses toward which I feel indifference, fear, or frustration. The server is on the “outside” of my moral circle.
Richard Beck (Unclean: Meditations on Purity, Hospitality, and Mortality)
Missy and I were married on August 10, 1990. To say our marriage got off to a rocky start would be an understatement. My brothers and closest friends took me frog-hunting the night before my wedding for my bachelor party. As we were searching for frogs, my oldest brother, Alan, gave me a lot of advice on marriage in general as we motored along the bayou. The main thing he reminded me of is that God is the architect of marriage. Having a great relationship with our Creator is the best thing you can do for your marriage relationship. Alan gave me an illustration of a triangle with the husband and wife on the bottom corners and God at the top corner. His point was that as each person moves closer to God, they also move closer to each other. I never forgot that and he was right. I was mainly the motorman that night and was filled with anxiety and anticipation of the wedding. As we moved along, we saw two big frogs mating on the riverbank. “Whoa, there you go!” Al shouted. It kind of broke the ice for a conversation about intimacy and sex. Missy and I had not seen each other much in the previous couple of months because we couldn’t keep our hands off each other. Many times we had to remind each other of our commitment to stay pure and had had many prayers together. We were not perfect, but one of us would always stop things from getting too heated. Eventually, we decided to have only a long-distance relationship via telephone and our face-to-face encounters became limited to church and public gatherings. As our wedding was approaching, Missy and I were both a little bit nervous about having sex for the first time. I think that’s the way it is when you’re both virgins. We were both excited because we’d decided to save ourselves for marriage and our big night was finally here!
Jase Robertson (Good Call: Reflections on Faith, Family, and Fowl)
Mental Accounting Alarm clocks and Christmas clubs are external devices people use to solve their self-control problems. Another way to approach these problems is to adopt internal control systems, otherwise known as mental accounting. Mental accounting is the system (sometimes implicit) that households use to evaluate, regulate, and process their home budget. Almost all of us use mental accounts, even if we’re not aware that we’re doing so. The concept is beautifully illustrated by an exchange between the actors Gene Hackman and Dustin Hoffman in one of those extra features offered on DVDs. Hackman and Hoffman were friends back in their starving artist days, and Hackman tells the story of visiting Hoffman’s apartment and having his host ask him for a loan. Hackman agreed to the loan, but then they went into Hoffman’s kitchen, where several mason jars were lined up on the counter, each containing money. One jar was labeled “rent,” another “utilities,” and so forth. Hackman asked why, if Hoffman had so much money in jars, he could possibly need a loan, whereupon Hoffman pointed to the food jar, which was empty. According to economic theory (and simple logic), money is “fungible,” meaning that it doesn’t come with labels. Twenty dollars in the rent jar can buy just as much food as the same amount in the food jar. But households adopt mental accounting schemes that violate fungibility for the same reasons that organizations do: to control spending. Most organizations have budgets for various activities, and anyone who has ever worked in such an organization has experienced the frustration of not being able to make an important purchase because the relevant account is already depleted. The fact that there is unspent money in another account is considered no more relevant than the money sitting in the rent jar on Dustin Hoffman’s kitchen counter.
Richard H. Thaler (Nudge: Improving Decisions About Health, Wealth, and Happiness)
Excerpt from Storm’s Eye by Dean Gray With a final drag and drop, Jordan Rayne sent his latest creation winging its way toward the publisher. He looked up, squinted at that little clock in the right hand corner of his monitor, and removed his glasses to rub the bridge of his nose. His cover art was finished and shipped, just in time for lunch. He sighed and stood, rolling his shoulders and bending side to side, his back cracking in protest as the muscles loosened after having been hunched over the screen for so long. Sam raised his head, tilting it enquiringly at him, and Jordan laughed. “Yeah, I know what you want, some lunch and a nice long walk along the beach, hmm?” Jordan smiled fondly at the furry ball of energy he’d saved from certain death. With his mom’s recent death it was just Sam and him in the house. Sometimes he wondered what kept him here, now that the last thread tethering him to the island was severed. Sam limped over and nuzzled at his hand. When Jordan had first found him out on the main road, hurt and bleeding, he hadn’t been sure the pooch would make it. Taylor, his best friend and the local vet, had done what she could. At the time, Jordan simply didn’t have the deep pockets for the fancy surgery needed to mend Sam’s leg perfectly, he could barely afford the drugs to keep his mom in treatment. So they’d patched him up as well as they could, Taylor extending herself further than he could ever repay, and hoped for the best. The dog had made a startling recovery, urged on by plenty of rest and good food and lots of love, and had flourished, the slight limp now barely noticeable. Jordan’s conscience still twinged as he watched Sam limp over to his dish, but he had barely been keeping things together at the time. He had done the best he could. He’d done his best to find Sam’s real owners as well, papering downtown Bar Harbor with a hand-drawn sketch of the dog, but to no avail. The only thing it had prompted was one kind soul wanting to buy the illustration. But no one had ever come forward to claim the “goldendoodle,” which Taylor had told him was a golden retriever/standard poodle cross. Who had a dog breed like that anyway? Summer people! Jordan shook his head, grinning at the dog’s foolish antics, weaving in and around his legs like he was still a little pup instead of the fifty-pound fuzzball he actually was now. So without meaning to at all, Sam had drifted into Jordan’s life and stayed, a loyal, faithful companion.
Dean Gray
I wrote almost every word of this book sitting in a coffee shop about two blocks from my home. Most weekdays I would walk in, find a spot near an electrical outlet, fire up my laptop, and then head to the counter to order my beverage. I am a person of routines when it comes to food and drink, so every day for about 6 months I placed the same order: medium green tea. The coffee shop had its routines as well, which meant that most of the time I was placing my order with the same young woman. Yet in spite of the fact that she saw my smiling face 3 or 4 days a week making the same order, she always looked up at me expectantly when I arrived, as if I had not requested the same thing a hundred times before. She would even ask me the same two questions about my tea order every time: “Hot or cold?” “Honey or lemon?” Hot and No. Every time. As the weeks and months of this stretched on, it became a mild source of amusement to me to see if she would ever remember my order. She never did. Until, that is, I walked in one day and felt a little mischievous. “Can I help you?” she said. “Can you guess?” I replied. She looked up as if seeing me for the first time, and she smiled sheepishly. “Oh gosh,” she said. “Why am I blanking?” “It's OK,” I said. “No problem. Medium green tea. Hot, nothing in it.” The next time I showed up at the coffee shop was a couple of days later. I walked in, found my spot, fired up the laptop, and approached my forgetful friend at the counter. To my astonishment, she pointed at me with a smile and said: “Medium green tea, hot, no honey or lemon?” This little story illustrates perfectly a learning phenomenon called the retrieval effect (and sometimes also called the testing effect). Put as simply as possible, the retrieval effect means that if you want to retrieve knowledge from your memory, you have to practice retrieving knowledge from your memory. The more times that you practice remembering something, the more capable you become of remembering that thing in the future. Every time I walked into that coffee shop and told the barista my order, she was receiving the information afresh from me; she did not have to draw it from her memory. She was doing the student equivalent of staring at her notes over and over again—a practice that cognitive psychologists will tell you is just about the most ineffective study strategy students can undertake. When I made one very small change to our interaction by “testing” her to remember my order—even though she didn't get it right—she had to practice, for the first time, drawing that piece of information from her memory. And because it was such a simple piece of information, one practice was enough to help her remember it for the next time.
James M. Lang (Small Teaching: Everyday Lessons from the Science of Learning)
I have a friend—she is the kind of friend that all of us have—who is a true believer in astrology and psychic phenomenon, a devotee of reiki, a collector of crystals, a woman who occasionally sends me emails with cryptic titles and a single line of text asking, for example, the time of day that I was born or whether I have any mental associations with moths. None that come immediately to mind, I write back. But then of course moths are suddenly everywhere: on watercolor prints in the windows of art shops, in Virginia Woolf’s diaries, on the pages of the illustrated children’s book I read to my nieces. This woman, whom I have known since I was very young, also experiences strange echoes and patterns, but for her they are not the result of confirmation bias or the brain’s inclination toward narrative. She believes that the patterns are part of the very fabric of reality, that they refer to universal archetypes that express themselves in our individual minds. Transcendent truths, she has told me many times, cannot be articulated intellectually because higher thought is limited by the confines of language. These larger messages from the universe speak through our intuitions, and we modern people have become so completely dominated by reason that we have lost this connection to instinct. She claims to receive many of these messages through images and dreams. In a few cases she has predicted major global events simply by heeding some inchoate sensation—an aching knee, the throbbing of an old wound, a general feeling of unease. This woman is a poet, and I tend to grant her theories some measure of poetic license. It seems to me that beneath all the New Agey jargon, she is speaking of the power of the unconscious mind, a realm that is no doubt elusive enough to be considered a mystical force in its own right. I have felt its power most often in my writing, where I’ve learned that intuition can solve problems more efficiently than logical inference. This was especially true when I wrote fiction. I would often put an image in a story purely by instinct, not knowing why it was there, and then the image would turn out to be the perfect metaphor for some conflict that emerged between the characters—again, something that was not planned deliberately—as though my subconscious were making the connections a step or two ahead of my rational mind. But these experiences always took place within the context of language, and I couldn’t understand what it would mean to perceive knowledge outside that context. I’ve said to my friend many times that I believe in the connection between language and reason, that I don’t believe thought is possible without it. But like many faith systems, her beliefs are completely self-contained and defensible by their own logic. Once, when I made this point, she smiled and said, “Of course, you’re an Aquarius.
Meghan O'Gieblyn (God, Human, Animal, Machine: Technology, Metaphor, and the Search for Meaning)
In the early 1680s, at just about the time that Edmond Halley and his friends Christopher Wren and Robert Hooke were settling down in a London coffee house and embarking on the casual wager that would result eventually in Isaac Newton’s Principia, Hemy Cavendish’s weighing of the Earth, and many of the other inspired and commendable undertakings that have occupied us for much of the past four hundred pages, a rather less desirable milestone was being passed on the island of Mauritius, far out in the Indian Ocean some eight hundred miles off the east coast of Madagascar. There, some forgotten sailor or sailor’s pet was harrying to death the last of the dodos, the famously flightless bird whose dim but trusting nature and lack of leggy zip made it a rather irresistible target for bored young tars on shore leave. Millions of years of peaceful isolation had not prepared it for the erratic and deeply unnerving behavior of human beings. We don’t know precisely the circumstances, or even year, attending the last moments of the last dodo, so we don’t know which arrived first a world that contained a Principia or one that had no dodos, but we do know that they happened at more or less the same time. You would be hard pressed, I would submit to find a better pairing of occurrences to illustrate the divine and felonious nature of the human being-a species of organism that is capable of unpicking the deepest secrets of the heavens while at the same time pounding into extinction, for no purpose at all, a creature that never did us any harm and wasn’t even remotely capable of understanding what we were doing to it as we did it. Indeed, dodos were so spectacularly short on insight it is reported, that if you wished to find all the dodos in a vicinity you had only to catch one and set it to squawking, and all the others would waddle along to see what was up. The indignities to the poor dodo didn’t end quite there. In 1755, some seventy years after the last dodo’s death, the director of the Ashmolean Museum in Oxford decided that the institution’s stuffed dodo was becoming unpleasantly musty and ordered it tossed on a bonfire. This was a surprising decision as it was by this time the only dodo in existence, stuffed or otherwise. A passing employee, aghast tried to rescue the bird but could save only its head and part of one limb. As a result of this and other departures from common sense, we are not now entirely sure what a living dodo was like. We possess much less information than most people suppose-a handful of crude descriptions by "unscientific voyagers, three or four oil paintings, and a few scattered osseous fragments," in the somewhat aggrieved words of the nineteenth century naturalist H. E. Strickland. As Strickland wistfully observed, we have more physical evidence of some ancient sea monsters and lumbering saurapods than we do of a bird that lived into modern times and required nothing of us to survive except our absence. So what is known of the dodo is this: it lived on Mauritius, was plump but not tasty, and was the biggest-ever member of the pigeon family, though by quite what margin is unknown as its weight was never accurately recorded. Extrapolations from Strickland’s "osseous fragments" and the Ashmolean’s modest remains show that it was a little over two and a half feet tall and about the same distance from beak tip to backside. Being flightless, it nested on the ground, leaving its eggs and chicks tragically easy prey for pigs, dogs, and monkeys brought to the island by outsiders. It was probably extinct by 1683 and was most certainly gone by 1693. Beyond that we know almost nothing except of course that we will not see its like again. We know nothing of its reproductive habits and diet, where it ranged, what sounds it made in tranquility or alarm. We don’t possess a single dodo egg. From beginning to end our acquaintance with animate dodos lasted just seventy years.
Bill Bryson (A Short History of Nearly Everything)