Hotels Guests Quotes

Expensive restaurants have bigger gaps between the tables. First class on airplanes has no middle seats. Exclusive hotels have separate entrances for guests staying in suites. The most expensive thing you can buy in the most densely populated places on the planet is distance.

On the information sheet in a New York hotel, I recently read: 'Dear guest! To guarantee that you will fully enjoy your stay with us, this hotel is totally smoke-free. For any infringement of this regulation, you will be charged $200.' The beauty of this formulation, taken literally, is that you are to be punished for refusing to fully enjoy your stay.

I swear I won’t stop until your legs are shaking and every hotel guest on this floor knows my name.

Hotel Waldhaus We had no luck with the weather and the guests at our table were repellent in every respect. They even spoiled Nietzsche for us. Even after they had had a fatal car accident and had been laid out in the church in Sils, we still hated them.

But the secret to success for any bathroom,” Lizbet says to Jill, “isn’t how it looks; it’s how it makes the guest look.

And… winners earn a lot of money, which is also important, I assume? What do you do with yours?” “I buy distance from other people.” The psychologist had never heard that response before. “How do you mean?” “Expensive restaurants have bigger gaps between the tables. First class on airplanes has no middle seats. Exclusive hotels have separate entrances for guests staying in suites. The most expensive thing you can buy in the most densely populated places on the planet is distance.

On the information sheet in a New York hotel, I recently read: "Dear guest! To guarantee that you will fully enjoy your stay with us, this hotel is totally smoke-free. For any infringement of this regulation, you will be charged $200:' The beauty of this formulation, taken literally, is that you are to be punished for refusing to fully enjoy your stay . . . The superego imperative to enjoy thus functions as the reversal of Kant's "Du kannst, denn du soUstf" (You can, because you must ! ) ; it relies on a "You must, because you can ! " That is to say, the superego aspect of today's "nonrepressive" hedonism (the constant provocation we are exposed to, enjoining us to go right to the end and explore all modes of jouissance) resides in the way permitted jouissance necessarily turns into obligatory jouissance.

I should add that there are undoubtedly charming Englishmen; I have often met them. But they are rarely our fellow-guests at hotels.

(It was also helpful that the hotel’s owner tended to turn a blind eye to room sharing. A room filled with too many guests was better than one with no guests at all.)

Valencia. City by the sea, birthplace of her favorite painter, Sorolla. Hotel guests speak of Valencia’s tranquil beauty, fragrant orange trees, and rolling blue waters. What does a large body of water sound and smell like? Ana wonders. Landlocked, fenced by circumstance, she has never seen the sea. She sees Spain only through images on postcards that guests collect in their rooms. If she transfers to the hotel business office, perhaps one day she too will walk along the beach in Valencia.

My guest to dinner was my best friend, Jocelyn, who had taken the train down from New York. We forewent seeing any DC museums or national monuments to order cheeseburgers and watch Will & Grace in bed at our hotel, because we are real best friends, not lame fake friends trying to impress each other with how fascinated we are with culture and learning.

Cantor illustrated the concept of infinity for his students by telling them that there was once a man who had a hotel with an infinite number of rooms, and the hotel was fully occupied. Then one more guest arrived. So the owner moved the guest in room number 1 into room number 2; the guest in room number 2 into number 3; the guest in 3 into room 4, and so on. In that way room number 1 became vacant for the new guest. What delights me about this story is that everyone involved, the guests and the owner, accept it as perfectly natural to carry out an infinite number of operations so that one guest can have peace and quiet in a room of his own. That is a great tribute to solitude.

Nature's Grand Hotel has its Season, like the others. As the guests one by one pack, pay, and depart, and the seats at the table-d'hote shrink pitifully at each succeeding meal; as suites of rooms are closed, carpets taken up, and waiters sent away; those boarders who are staying on, en pension, until the next year's full re-opening, cannot help being somewhat affected by all these flittings and farewells, this eager discussion of plans, routes, and fresh quarters, this daily shrinkage in the stream of comradeship.

He didn’t actually accuse God of gross inefficiency, but when he prayed his tone was loud and angry, like that of a dissatisfied guest in a carelessly managed hotel. (God and My Father)

If there is a diamond hidden in some drawer at your home, perhaps you won’t notice until next festive cleaning. If it’s in a hotel room. you will find it immediately after check-in. You are in the illusion that your body, family. home, office etc. are yours. Because of this illusion of ownership, you are missing so many diamonds that God has given you. See everything from the eyes of a guest, not owner.

The Pension Dressler stood in a side street and had, at first glance, the air rather of a farm than of a hotel. Frau Dressler's pig, tethered by one hind trotter to the jamb of the front door, roamed the yard and disputed the kitchen scraps with the poultry. He was a prodigious beast. Frau Dressler's guests prodded him appreciatively on the way to the dining-room, speculating on how soon he would be ripe for killing. The milch-goat was allowed a narrower radius; those who kept strictly to the causeway were safe, but she never reconciled herself to this limitation and, day in, day out, essayed a series of meteoric onslaughts on the passers-by, ending, at the end of her rope, with a jerk which would have been death to an animal of any other species. One day the rope would break; she knew it, and so did Frau Dressler's guests.

Gladys, darling, light of my life. There are principles higher than mere survival. It’s not enough to live this life; there must be a quality to living. There are minimum standards. If a man can’t get an upgrade when almost every other guest in the entire hotel has been brutally murdered, then something is wrong.

You should not have too many people waiting on you, you should have to do most things for yourself. Hotel service is embarrassing. Maids, waiters, bellhops, porters and so forth are the most embarrassing people in the world for they continually remind you of inequities which we accept as the proper thing. The sight of an ancient woman, gasping and wheezing as she drags a heavy pail of water down a hotel corridor to mop up the mess of some drunken overprivileged guest, is one that sickens and weighs upon the heart and withers it with shame for this world in which it is not only tolerated but regarded as proof positive that the wheels of Democracy are functioning as they should without interference from above or below. Nobody should have to clean up anybody else’s mess in this world. It is terribly bad for both parties, but probably worse for the one receiving the service.

You sure you don't want me to come over? We could make a snowman in the garden, or one in front of the hotel for the guests' arrival tomorrow. Or we could build snow forts and have a snowball fight. Surefire way to wear you out and make you sleepy. Then we could have cocoa with marshmallows on top. And I've been dying to have a piece of that seven-layer chocolate cake. I can't quit thinking about it.

I want you to call me tonight when you’re at work,” I say, tense now. “Why?” “So I’ll know you’re safe.” “When do you want me to call?” “Every hour.” Sipping her lemonade, Shay grins. “Yeah, I’m not doing that.” “Why?” I grunt. “I’ll never remember. Besides, it’s a little excessive.” “I’ll call you every hour then.” Shay smiles wider. “Will we talk every hour or will you just ask if I’m dead then hang up once you get your answer?” I lean over and kiss her forehead. Her hair smells so good. I want it spread out across my pillows while I move inside her. I can barely sit still with my cock so hard. “I should get a room at the hotel, so you can spend your breaks with me.” Shay loses her smile. “No.” I run my fingers over her thigh. “I could help you count toilet paper rolls. Even take luggage to rooms for late night guests. How does that sound?” “You’re being weird.” “Is it weird to crave you?” Shay grins. “Yes. You’re weird.” I roll my eyes. “Fuck you for being addictive.” “I’m sorry my pussy is so addictive. Maybe there’s a twelve step program to help you.

I feel like he’s a guest at the hotel I’m running. I’m constantly taking a silent feminist stand to see if he’ll step up and lend a hand. The scorekeeping never ends.

It is an odd thing about the guests in a big hotel. Not a single one goes out through the revolving door the same as when he came in.

The hotel was guest-friendly with hourly rates and had enough room to swing a cat, if it were a small cat and you wanted to swing it.

Every week seems to bring another luxuriantly creamy envelope, the thickness of a letter-bomb, containing a complex invitation – a triumph of paper engineering – and a comprehensive dossier of phone numbers, email addresses, websites, how to get there, what to wear, where to buy the gifts. Country house hotels are being block-booked, great schools of salmon are being poached, vast marquees are appearing overnight like Bedouin tent cities. Silky grey morning suits and top hats are being hired and worn with an absolutely straight face, and the times are heady and golden for florists and caterers, string quartets and Ceilidh callers, ice sculptors and the makers of disposable cameras. Decent Motown cover-bands are limp with exhaustion. Churches are back in fashion, and these days the happy couple are travelling the short distance from the place of worship to the reception on open-topped London buses, in hot-air balloons, on the backs of matching white stallions, in micro-lite planes. A wedding requires immense reserves of love and commitment and time off work, not least from the guests. Confetti costs eight pounds a box. A bag of rice from the corner shop just won’t cut it anymore.

Our guests in Caiette want to come to the wilderness, but they don’t want to be in the wilderness. They just want to look at it, ideally through the window of a luxury hotel. They want to be wilderness-adjacent

Our guests in Caiette want to come to the wilderness, but they don’t want to be in the wilderness. They just want to look at it, ideally through the window of a luxury hotel. They want to be wilderness-adjacent.

he was known for throwing elaborate parties, known as “freak dinners”—perhaps most notably the “Gondola Party” he hosted in 1905 at the Savoy Hotel in London, where he filled the hotel’s courtyard with water, dressed everyone in Venetian garb, and served dinner to guests aboard a giant gondola. Lest this be deemed insufficient, he arranged to have a birthday cake—five feet tall—brought in on the back of a baby elephant.

All concierges are venal. It is not their fault. They are trained to regard all hotel guests except maharajahs as potential cheats and thieves. They have as much concern for your comfort or well-being as crocodiles.

Expensive restaurants have bigger gaps between tables. First class on airplanes has no middle seats. Exclusive hotels have separate entrances for guests staying in suites. The most expensive thing you can buy is the most densely populated places on the planet is distance,

Expensive restaurants have bigger gaps between the tables. First class on aeroplanes has no middle seats. Exclusive hotels have separate entrances for guests staying in suites. The most expensive thing you can buy in the most densely populated places on the planet is distance.

I have a feeling that we've seen the dismantling of civilisation, brick by brick, and now we're looking into the void. We thought that we were liberating people from oppressive cultural circumstances, but we were, in fact, taking something away from them. We were killing off civility and concern. We were undermining all those little ties of loyalty and consideration and affection that are necessary for human flourishing. We thought that tradition was bad, that it created hidebound societies, that it held people down. But, in fact, what tradition was doing all along was affirming community and the sense that we are members of one another. Do we really love and respect one another more in the absence of tradition and manners and all the rest? Or have we merely converted one another into moral strangers - making our countries nothing more than hotels for the convenience of guests who are required only to avoid stepping on the toes of other guests?

In her hotel days, Vincent had always associated money with privacy—the wealthiest hotel guests have the most space around them, suites instead of rooms, private terraces, access to executive lounges—but in actuality, the deeper you go into the kingdom of money, the more crowded it gets, people around you in your home all the time,

Mathis had been unable to enlighten him. ‘Unless you have bought him yourself,’ he had said, ‘you must assume that he has been bought by the other side. All concierges are venal. It is not their fault. They are trained to regard all hotel guests except maharajahs as potential cheats and thieves. They have as much concern for your comfort or well-being as crocodiles.

One of the villagers had left his home to try his luck abroad. After twenty five years, having made a fortune, he returned to his country with his wife and child. Meanwhile his mother and sister had been running a small hotel in the village where he was born. He decided to give them a surprise and, leaving his wife and child in another inn, he went to stay at his mother’s place, booking a room under an assumed name. His mother and sister completely failed to recognize him. At dinner that evening he showed them a large sum of money he had on him, and in the course of the night they slaughtered him with a hammer. After taking the money they flung the body into the river. Next morning his wife came and, without thinking, betrayed the guest’s identity. His mother hanged herself. His sister threw herself into a well.

But the launching had been a great success and now that the Space Hotel was safely in orbit, there was a tremendous hustle and bustle to send up the first guests. It was rumored that the President of the United States himself was going to be among the first to stay in the hotel, and of course there was a mad rush by all sorts of other people across the world to book rooms. Several kings and queens had cabled the White House in Washington for reservations, and a Texas millionaire called Orson Cart, who was about to marry a Hollywood starlet called Helen Highwater, was offering one hundred thousand dollars a day for the honeymoon suite. But you cannot send guests to a hotel unless there are lots of people there to look after them, and that explains why there was yet another interesting object orbiting the earth at that moment. This was the large Commuter Capsule containing the entire staff for Space Hotel “U.S.A.” There were managers, assistant managers, desk clerks, waitresses, bellhops, chambermaids, pastry chefs and hall porters. The capsule they were traveling in was manned by the three famous astronauts, Shuckworth, Shanks and Showler, all of them handsome, clever and brave. “In exactly one hour,” said Shuckworth,

Dear Miss Hummingbird,
 The leaves are turning green now, but not with envy. But they should be envious, because I, Jarod Ora Kintz, son of a thousand question marks, now have what every unemployed American most covets: a cat. Oh, and I’ve also got a new job. Almost forgot to mention it. “What will you be doing?” you may be wondering, and “Is it legal?” Those answers, as you can imagine, are gray. But so are elephants. Gray, I mean. Elephants are gray, not illegal, even though a certain political party in this country that’s represented by an elephant mascot certainly does things that to the normal citizen would be considered illegal. But I digress.
 Turns out that right under “Mayor of Orafouraville” on my resume, I can now add “Concierge at the Five-Star Hotel.” Concierge is just a fancy term that means something similar in Latin, I’m sure.
 My job will be to arrange activities for hotel guests for everything from opera tickets to dinner reservations to even organizing the burial of a loved one—though not if the disposal of the body is to be kept secret because a murder has occurred. Murder is such a ghastly (and ghostly) way to spoil dinner reservations for two, wouldn’t you agree? Or, rather, wouldn’t you not disagree?
 This job will allow me to meet interesting people from all over the planet, and possibly even other planets (like Pluto, if that’s still even a planet).
 It’s a full-time job, at least part of the time (40 hours per week out of a possible 168 hours). I’ll be expected to wear a shirt and tie. And, of course, pants—but that goes without saying. What also goes without saying are guests, but I hope some at least say goodbye before they go. 


Our guests in Caiette want to come to the wilderness, but they don’t want to be in the wilderness. They just want to look at it, ideally through the window of a luxury hotel. They want to be wilderness-adjacent. The point here”—he touched the white star with one finger, and Walter admired his manicure—“is extraordinary luxury in an unexpected setting. There’s an element of surrealism to it, frankly. It’s a five-star experience in a place where your cell phone doesn’t work.

I let Wally go yesterday,” Mr. Forney said. “I just want you to know that.” “You fired him?” “Of course. Fraternizing with hotel guests is cause for dismissal.” “But—” “We have high standards for the hotel, Miss Spooner. That includes employees.” “Yeah,” I said. “I’ve seen your high standards up close, Mr. Forney. I think you like rolling in your stinky high standards. Especially when you can kick a couple of guests out of the hotel because they have the wrong last name.” He

The Chelsea has changed. It’s not like it was.” It had been gentrified, they said, domesticated, tamed like the whole neighborhood, which, since the mid-90s, had turned distinctly upscale. The greasy diners were gone, replaced by uniform Starbucks. The boarded-up storefronts were now upscale spas. The neighborhood dives were now exclusive nightclubs replete with guest lists and doormen who turned the “wrong” people away. Everyone was saying the hotel, the neighborhood, all of Manhattan, had sold out.

interchangeable. The essence of hospitality—hospes—is that guest and host are identical, if not in the moment, then at some moment. Whatever our current role, it was temporary. With time and the seasons, a host goes traveling and becomes a guest; a guest returns home and becomes a host. That is what the word hospitality encodes. And in a hospital, the meaning of that interchangeability is even more profound, because in the hospital, every host will for sure become a guest; every doctor, a patient. That

Nature’s Grand Hotel has its Season, like the others. As the guests one by one pack, pay, and depart, and the seats at the table-d’hôte shrink pitifully at each succeeding meal; as suites of rooms are closed, carpets taken up, and waiters sent away; those boarders who are staying on, en pension, until the next year’s full re-opening, cannot help being somewhat affected by all these flittings and farewells, this eager discussion of plans, routes, and fresh quarters, this daily shrinkage in the stream of comradeship.

Thelma Cazalet MP, unlike most of the other British 'honoured guests' attending [the 1938 Reichsparteitag], was strongly anti-Nazi and had accepted Ribbentrop's invitation only because she thought it important 'to be aware of what was going on.' As she entered the dining room of the Grand Hotel on the first night, she immediately caught sight of Unity Mitford seated at the long 'British' table with her parents Lord and Lady Redesdale. 'Unity is alarmingly pretty,' she wrote in her diary, 'but I have never seen anyone so pretty with absolutely no charm in her face and a rather stupid expression.

Nature’s Grand Hotel has its Season, like the others. As the guests one by one pack, pay, and depart, and the seats at the table-d’hote shrink pitifully at each succeeding meal; as suites of rooms are closed, carpets taken up, and waiters sent away; those boarders who are staying on, en pension, until the next year’s full re-opening, cannot help being somewhat affected by all these flittings and farewells, this eager discussion of plans, routes, and fresh quarters, this daily shrinkage in the stream of comradeship. One gets unsettled, depressed, and inclined to be querulous. Why this craving for change?

Nature's Grand Hotel has its Season, like the others. As the guests one by one pack, pay, and depart, and the seats at the table-d'hôte shrink pitifully at each succeeding meal; as suites of rooms are closed, carpets taken up, and waiters sent away; those boarders who are staying on, en pension, until the next year's full reopening, cannot help being somewhat affected by all these flittings and farewells, this eager discussion of plans, routes, and fresh quarters, this daily shrinkage in the stream of comradeship. One gets unsettled, depressed, and inclined to be querulous. Why this craving for change? Why not stay on quietly here, like us, and be jolly? You don't know this hotel out of the season, and what fun we have among ourselves, we fellows who remain and see the whole interesting year out. All very true, no doubt, the others always reply; we quite envy you—and some other years perhaps—but just now we have engagements—and there’s the bus as the door—our time is up! So they depart, with a smile and a nod, and we miss them, and feel resentful. The Rat was a self-sufficing sort of animal, rooted to the land, and whoever went, he stayed; still, he could not help noticing what was in the air, and feeling some of its influence in his bones.

They had all comprehended the idea in an instant, and saw no real difficulty in it. An American sees no real difficulty in anything. Whoever said that the word "impossible" is not French, was certainly wrong: he mistook the dictionary. In America everything is easy, everything is simple, from throwing off 50,000 printed impressions in an hour, to moving monster hotels, guests and all, to any quarter of the city at pleasure. In America, engineering difficulties seem to be all still-born. Between Barbican's project and its complete realization, no true American could see the shadow of a difficulty. To say it, meant to do it.

but being over’s no problemo, it’s the getting there that’s a bitch or a boor or a bother, to that small apresbellum, the birth of the universe in reverse, the door unshut after the party’s over and the guests uncoupled on the floor. In Las Vegas in the ‘50s, there were parties on hotel-tops, parties that went on all night long, everyone swinging to the sounds of some sassy swinging-hair’d sister backed by the brassy cool combo, and the show-stopper was the morning’s nuclear test, sponsored by the US Army, the white light skirled across the shar Nevada desert, blotting the sun, they called them dawn parties because they done broke the day.

People like Mrs. Lee were used to only one kind of Chinese wedding banquet—the kind that took place in the grand ballroom of a five-star hotel. There would be the gorging on salted peanuts during the interminable wait for the fourteen-course dinner to begin, the melting ice sculptures, the outlandish floral centerpieces, the society matron invariably offended by the faraway table she had been placed at, the entrance of the bride, the malfunctioning smoke machine, the entrance of the bride again and again in five different gowns throughout the night, the crying child choking on a fish ball, the three dozen speeches by politicians, token ang mor executives and assorted high-ranking officials of no relation to the wedding couple, the cutting of the twelve-tier cake, someone’s mistress making a scene, the not so subtle counting of wedding cash envelopes by some cousin,* the ghastly Canto pop star flown in from Hong Kong to scream some pop song (a chance for the older crowd to take an extended toilet break), the distribution of tiny wedding fruitcakes with white icing in paper boxes to all the departing guests, and then Yum seng!†—the whole affair would be over and everyone would make the mad dash to the hotel lobby to wait half an hour for their car and driver to make it through the traffic jam.

In one slick move, he shoves his phone in his pocket and grabs me so we’re in front of the cabinet. His hand slides around the back of my neck, and before I can panic, he kisses me hard. Momentarily caught off guard, I just throw my arms around his neck and press my body against his. His kiss deepens until our tongues are twisting together, and I’m reminded of just how great a kisser he is. The lights flicker on, and Grayson pulls away from me with a grunt. I’m so flustered, it takes me a few seconds to collect myself enough to see a man wearing a suit and a hotel name badge eyeing us. “Excuse me, Mr. Cole, I’m afraid this office is off-limits for guests,” he says. I glance at Grayson and have to stop myself from laughing at the shade of my lipstick he’s now wearing. Grayson doesn’t miss a beat; he just grabs my hand and tugs me across the room. “I won’t mention this if you don’t,” he says as we pass by the hotel porter. I try for a sheepish smile as we walk past him. “Sorry,” I mouth. As we make it out to the hallway, a half-smothered giggle escapes before I can stop it. “You should probably go to the men’s room before you go back to the party.” A smile creases his lipstick-smeared mouth before he swipes his hand over it. “Yeah. This isn’t really my shade.” I snort a laugh and try to laugh off the kiss. But as I head back to the party, I’m well aware that kiss has only stirred a desire for another one. Not only that but as I pull my mirror out to check my own face, I realize something I didn’t in the heat of the moment. ​There was nothing fake about that kiss.

First Churchill and company went to the city’s Grand Hotel. The building had survived the night’s raid unscathed, but prior raids had inflicted considerable damage. “It had a sense of lean to it, as if it needed shoring up in order to stay in business,” wrote Inspector Thompson. Churchill requested a bath. “Yes, sir!” the desk manager said brightly, as if this posed no challenge whatsoever—when, in fact, prior raids had left the hotel with no hot water. “But somehow, somewhere, in but a few minutes,” Thompson said, “an amused procession of guests, clerks, cooks, maids, soldiers, and walking wounded materialized out of some mystery in the back part of the building, and went up the stairs with hot water in all types of containers, including a garden sprinkler, and filled the tub in the Prime Minister’s room.

The solidity of the building, its quite interiors, the monumental presence of its white facade in the middle of the city- in all its deliberate order and calm, the hotel underlined its separateness from its setting. Its effect was felt most keenly by the menial staff, who traveled each day from their homes in the flood-threatened outskirts of Allahabad and approached their place of work with something like awe. They looked very ill at ease in their green uniforms and were obsequiously polite with guests, calling to mind the Indians who had come to serve in the new city of Allahabad built by the British after the rude shock of the Indian Mutiny of 1857, the city whose simple colonial geography was plain from my sixth-floor hostel room, the railway tracks partitioning the congested "black town," with its minarets and temple domes, from the tree-lined grid of "white town," where for a long period no Indians, apart from servants, could appear in native dress.

Recently, I was in New York with most of the Robertson family promoting the season-four premiere of Duck Dynasty. We were staying at the Trump International Hotel, which is a really nice place near Central Park. I was already uncomfortable being in the big city. I don’t like traffic or concrete, and there are a lot of both in New York. After we checked in, we gathered downstairs to go to a Broadway musical show. I know it might seem bizarre for me to be going to a musical, but my very attractive wife can be mightily persuasive, especially when I have nothing else to do. As we were waiting or the others in the lobby, I asked a doorman if there was a nearby bathroom. He gave me directions to the nearest restroom, which included a walk through the hotel restaurant. As I entered the restaurant, a well-dressed staffer offered his assistance. I informed him I was only going to the restroom. But he very nicely continued to offer assistance and took the role of my escort, which I thought was quite courteous and professional. At his direction, we took a quick left turn and walked out of the hotel. Befuddled, I asked him, “Where is the bathroom?” He painted down the street or maybe toward Central Park and said, “Good luck to you, sir. Have a nice day.” I circled back around to the main entrance of the hotel, where I found Missy, who had witnessed the entire episode. “I thought you had to go to the bathroom,” she said. I laughed and told her I had been escorted out of the hotel because of the way I looked. It was no big deal to us, and I laughed about the incident later that night with my family over dinner. I shared the story the next day with Kelly Ripa and Michael Strahan on Live! with Kelly and Michael because I thought it was funny. Well, the story went viral and was all over the news and Internet the next few days. My phone wouldn’t stop ringing and various media outlets were trying to contact me. I’d jokingly labeled the incident “facial profiling” because in my mind that’s exactly what it was. People were surprised that it didn’t bother me, but my family and I have endured those kinds of things our entire lives. I figured the hotel employee was only trying to protect other hotel guests. The incident culminated with a call from Donald Trump’s office. They offered an apology for any inconvenience. I assured them that no apology was needed, and I asked them not to punish my courteous escort.

At a time when moguls vied to impress people with their possessions, Rockefeller preferred comfort to refinement. His house was bare of hunting trophies, shelves of richly bound but unread books, or other signs of conspicuous consumption. Rockefeller molded his house for his own use, not to awe strangers. As he wrote of the Forest Hill fireplaces in 1877: “I have seen a good many fireplaces here [and] don’t think the character of our rooms will warrant going into the expenditures for fancy tiling and all that sort of thing that we find in some of the extravagant houses here. What we want is a sensible, plain arrangement in keeping with our rooms.”3 It took time for the family to adjust to Forest Hill. The house had been built as a hotel, and it showed: It had an office to the left of the front door, a dining room with small tables straight ahead, upstairs corridors lined with cubicle-sized rooms, and porches wrapped around each floor. The verandas, also decorated in resort style, were cluttered with bamboo furniture. It was perhaps this arrangement that tempted John and Cettie to run Forest Hill as a paying club for friends, and they got a dozen to come and stay during the summer of 1877. This venture proved no less of a debacle than the proposed sanatorium. As “club guests,” many visitors expected Cettie to function as their unlikely hostess. Some didn’t know they were in a commercial establishment and were shocked upon returning home to receive bills for their stay.

Tina was hosting. She's a thirty-five-year-old version of Sienne, only bottle blonde.Same blind-you lipstick, same taste in clothes,same complete disregard for anyone else's opinion on anything. They hate each other. "You hate me!" Sienna wailed. It wasn't Tina's voice that snapped back, but Dad's, "Oh,no. I am not playing that game with you. Do you have any idea what a hundred pounds of filet is gonna cost me? And now you want lobster?" "But it's my wedding! Daddy-" "Don't you Daddy me, princess! I'm already five grand in the hole for the damned hotel,not to mention two for the dress, and every time I turn around, you and your mother have added a new guest, bridesmaid,or crustacean!" First of all,Dad was yelling.Almost. Second,he was swearing.Even damn is fighting talk for him.I set down my pizza and debated the best route for a sealthy escape. I'd seen the dress.Pretty, in a Disney-princess, twenty-yards-of-tulle, boobs-shaped-into-missiles sort of way. Sienne looked deliriously happy in it. She looked beautiful.The less said about the bridesmaids' dressed, I'd decided, on seeing the purple sateen,the better. "No lobster!" he yelled. There was a dramatic howl, followed by the bang of the back door. When I peeked out,it was like a photo. Everything was frozen.Dad was standing over the massive pasta pot, red-faced and scowling, wooden spoon brandished like a sword. Leo and Ricky had retreated to the doorway of the freezer. Nonna had her eyes turned heavenward, and Tina was halfway through the dining room door, smirking a little.

Most of the guests left the rehearsal dinner at the country club; the remaining group--a varied collection of important figures in both of our lives--had skittered away to the downtown hotel where all of the out-of-town guests were staying. Marlboro Man and I, not ready to bid each other good night yet, had joined them in the small, dimly lit (lucky for me, given the deteriorating condition of my epidermis) hotel bar. We gathered at a collection of tiny tables butted up together and wound up talking and laughing into the night, toasting one another and spouting various late-night versions of “I’m so glad I know you” and “I love you, man!” In the midst of all the wedding planning and craziness, hanging out in a basement bar with uncles, college friends, and siblings was a relaxing, calming elixir. I wanted to bottle the feeling and store it up forever. It was late, though; I saw Marlboro Man looking at the clock in the bar. “I think I’ll head back to the ranch,” he whispered as his brother told another joke to the group. Marlboro Man had a long drive ahead, not to mention an entire lifetime with me. I couldn’t blame him for wanting a good night’s sleep. “I’m tired, too,” I said, grabbing my purse from under the table. And I was; the long day had finally set in. The two of us stood up and said our good-byes to all the people who loved us so much. Men stood up, some stumbling, and shook hands with Marlboro Man. Women blew kisses and mouthed Love you guys! to us as we walked out of the room and waved good-bye. But no one left the bar. Nobody loved us that much.

Now Janie ordered a drink and glanced at the bar menu, choosing the goat curry because she'd never had it before. "You sure about that?" the barman said. He was a boy, really, no more than twenty, with a slim body and huge, laughing eyes. "It's spicy." "I can take it," she said, smiling at him, wondering if she might pull an adventure out of her hat on her next-to-last night, and what it would be like to touch another body again. But the boy simply nodded and brought her the dish a short time later, not even watching to see how she fared with it. The goat curry roared in her mouth. "I'm impressed. I don't think I could eat that stuff," remarked the man sitting two seats down from her. He was somewhere in the midst of middle age, a bust of a man, all chest and shoulders, with a ring of blond, bristling hair circling his head like the laurels of Julius Caesar and a boxer's nose beneath bold, undefeated eyes. He was the only other guest that wasn't with the wedding party. She'd seen him around the hotel and on the beach and had been uninspired by his business magazines, his wedding ring. She nodded back at him and took an especially large spoonful of curry, feeling the heat oozing from every pore. "Is it good?" "It is, actually," she admitted, "in a crazy, burn-your-mouth-out kind of way." She took a sip of the rum and Coke she'd ordered; it was cold and startling after all that fire. "Yeah?" He looked from her plate to her face. The tops of his cheeks and his head were bright pink, as if he'd flown right up to the sun and gotten away with it. "Mind if I have a taste?" She stared at him, a bit nonplussed, and shrugged. What the hell. "Be my guest." He moved quickly over to the seat next to hers. He picked up her spoon and she watched as it hovered over her plate and then dove down and scooped a mouthful of her curry, depositing between his lips. "Jee-sus," he said. He downed a glass of water. "Jee-sus Christ." But he was laughing as he said it, and his brown eyes were admiring her frankly over the rim of his water glass. He'd probably noticed her smiling at the bar boy and decided she was up for something. But was she? She looked at him and saw it all instantaneously: the interest in his eyes, the smooth, easy way he moved his left hand slightly behind the roti basket, temporarily obscuring the finger with the wedding ring.

God was still smiling when he went into the guest room for his suitcase. He looked in the closet and under the perfectly made bed. He even pulled out the drawers of the one armoire on the far side of the room, but couldn’t find it. He was about to go back downstairs and ask Day when he turned down the long hall and walked into Day’s master bedroom. His suitcase was tucked neatly in the corner. He pulled it out but immediately knew it was empty. He looked in the first dresser but those were Day’s clothes. The second identical dresser was on the other side and God did a double take at his few toiletries that were neatly aligned on top. God rubbed his hand on the smooth surface and felt his heart clench at how domestic this looked. His and his dressers…really. God yanked off his T-shirt and threw it in the hamper along with Day’s items. He washed up quickly and went back to his dresser to put on a clean shirt. His mouth dropped when he pulled out the dresser drawer. His shirts were neatly folded and placed in an organized arrangement. God went through all five drawers. His underwear, socks, shirts, sweats, all arranged neatly and in its own place. He dropped down on the bed and thought for a minute. At first he was joking, but Day really was domesticating him. Was God ready for that? Sure he loved Day, he’d take a bullet for him, but was he ready to play house? He pinched the bridge of his nose with his thumb and middle finger at the slight tension forming behind his eyes. God had been completely on his own since he was eighteen. He’d never shared space with anyone—hell, no one had ever wanted to. Fuck. Just last night Day was getting ready to fuck mini Justin Bieber, now he was cooking and cleaning for him and doing his damn laundry. He tried his best to shake off his anxiety. He never used the word love lightly. He meant what he’d said last night. God had only loved three people his entire life and for the past four years only one of them returned that love. Should he really tuck tail and run just because this was new territory? Hell no. All he did was unpack my suitcase. No big deal. He was just being hospitable. Damn sure is better than that seedy hotel. “My boyfriend’s just trying to make me comfortable.” He smirked and tried the term on his tongue again. “I have a boyfriend.” “Get your ass down here and stop overthinking shit! Dinner is getting cold!” Day yelled from the bottom of the stairs.

In the vampire miniseries finale, the gates of Hell are wide open. Hungry zombies attack the hotel, Nightbird, at the cemetery when guests arrive to celebrate the Battle of Lexington that took place in 1775. Outside the hotel’s perimeters, heavily armed ATU agents try to stop the zombie invasion. With the party going on, many innocent lives are at stake. Sybil and her friends from Nightbird and the ATU knows that there’s only one way to close the gates of Hell. She needs to destroy the book of the dead, AKA The Necronomicon before it's too late . . .

The freshly painted logo above the hotel spelled “Nightbird.” A delicate smile played on Sybil’s face, all the time she was thinking, Why hide our identity? No one knows the true meaning of Nightbird. Then her face got serious as her glance moved to the clock on the wall above the main entrance before she hailed the first couple. It was almost five. She curtsied to welcome the man and wife, who were in their sixties. “Welcome to Nightbird,” she greeted. “You’re our first guests. I’m pleased to see you’re dressed for the occasion,” Sybil noted, referring to the woman’s green dress and her partner’s black costume.

Perhaps you’d like to tell us about your latest quests for wisdom and knowledge instead? O: I’d like to tell you many things, Snorri. But to answer your question: I’ve started a spoken-word poetry group with some of my einherjar. Performances every Thor’s Day night in the Feast Hall of the Slain, with light Saehrimnir refreshments to follow. The Norns are scheduled to make a guest appearance soon, which should prove interesting. Also, I’m taking Zumba classes to understand why in My Name they’re so popular. Finally, I’m researching the magical symbol known in Midgard as [taps first two fingers of right hand against the first two fingers of left hand] hashtag. From what I’ve gleaned, when combined with other words, hashtag has the power to distract the mind from more important matters. If I’m right, I’ll make hashtag the subject of my next book. The working title is…wait for it…Hashtag. SS: An inspired choice, Lord Odin. O: Yes, I know. Sadly, our interview came to an abrupt conclusion at this point.

Hotel Elm Tree Amritsar is among one of the best family hotels in Amritsar and the property is situated at a comfortable location in the heart of the city on queens Road, Amritsar. Each and every room is designed to offer the utmost comfort and leisure to their guests. Hotel Elm tree is complemented with excellent hospitality services to present to you the most a refreshing stay in Amritsar,Punjab. This hotel near golden temple is ideal for a couples as well as families on a religious trip to Amritsar as the accommodation comes with amenities like, twin bed, TV, tea and coffee maker.There are beautifully designed and decorated rooms of three categories named as Deluxe rooms, Super Deluxe rooms and Suite rooms. They are fully furnished with all the basic amenities on hands for your comfortable stay. The warm ambience and soothing atmosphere around definitely makes it one of the finest among all Amritsar hotels and you can reserve a room by making a hotel booking Amritsar.

Moving away from traditional hotel loyalty programs' model and offering a good mix of instant gratifications and long-term rewards based on the guest type is crucial to creating sustainable and scalable programs. And if it is unlikely that the industry will ever entirely move away from the points-for-stay model, most hotel brands are already integrating guest experience, recognition and service personalization as part of their loyalty programs, realizing that the in-house financial value of their guests is as important as their stay frequency.

While many hoteliers and marketers still look at social media as an ROI tool, it should be looked at primarily as a communication platform to engage with guests and potential guests. Hotels that are built with social elements in their DNA may receive more reservations through social media but that is a positive side-effect that one should consider as a bonus and not the main goal.

When uploading a photo of your hotel online, you are the eyes of your guests.

When uploading a photo of your hotel online, you are the eyes (and the wallet) of your future guests, so don’t take it lightly

Some people are good at taking decisions. I am not one of them. Some people fall asleep quickly at night. I am not one of them either. It is 3 in the morning. I have tossed and turned in bed for two hours. I am to get married in fifteen hours. We have over 200 guests in the hotel, here to attend my grand destination

CAST: Gertrude Berg as Bessie Glass, operator of a hotel in the Catskill Mountains. Joseph Greenwald (1935) as Barney Glass, her husband. Josef Buloff as Barney, 1953–54. WRITER: Gertrude Berg. House of Glass was quickly created by Gertrude Berg after the initial cancellation of her popular serial, The Goldbergs. She took the setting and characters from her own life: her father had run such a place in the teens, giving her experiences with waiters, bellboys, cooks, and guests from all walks of life. The character of Barney Glass was an almost literal lift from her father. The stories she wrote were the stories she remembered, and “where there were unhappy endings I added happy ones. … The radio hotel always solved its problems with a laugh.” But it couldn’t beat Burns and Allen, its competition on CBS, and it faded after eight months.

...it is not correct to offer a parting guest a cocktail, unless you feel that you have given him such a bad dinner that he is probably going on to have another one somewhere else, and needs an appetizer.

. . . I looked at him, at the debonair man in the suit of all suits . . . . I wasn't in clothes on the level of his, but I wanted the hotel staff to regard me with respect. I grabbed my bag, hoping he wouldn't say anything about me carrying so much, but. I wanted it to look like I was arriving as a guest, not as rented coochie.

June 2: Filming of Niagara begins in Buffalo, with Marilyn playing Rose Loomis, the femme fatale murdered by her co-star, Joseph Cotten. Marilyn stays at the General Brock Hotel in Niagara Falls. Joseph Cotten arranges a cocktail party for cast and crew in his hotel room. Marilyn arrives in a terry cloth robe and drinks orange juice. When a guest observes that “Sherry Netherlands Hotel, New York” is embroidered on the robe, Marilyn replies, “Oh, that. I thought I had stolen this robe, until I paid my bill.” Cotten is amused with her and calls her a “pretty clown, beguiling and theatrically disarming.” On this occasion she is charming. On weekends Marilyn goes to New York City to be with DiMaggio.

Ancient Rome According to legend, the ancient city of Rome was built by Romulus and Remus. They were twin sons of Mars, the god of war. An evil uncle tried to drown the boys in the Tiber River, which runs through present-day Rome. They were rescued by a wolf who raised them as her own. Many years later, Romulus built a city on Palantine, one of the Seven Hills of Rome. The city was named after him. The manager of our hotel suggested we see ancient Rome first. So we hopped on the metro and headed to the Roman Forum. According to my guidebook, this was once the commercial, political, and religious center of ancient Rome. Today, ruins of buildings, arches, and temples are all that are left of ancient Rome. I closed my eyes for a moment, and I could almost hear the shouts of a long-ago political rally. I especially liked the house of the Vestal Virgins. It once had 50 rooms and was attached to the Temple of Vesta. She was the goddess of fire. The nearby Colosseum was originally called the Flavian Amphitheater. It reminded me of a huge sports stadium. Emperor Vespasian began building it in A.D. 72. It had 80 entrances, including 4 just for the emperor and his guests. It had 3 levels of seats with an awning along the top to protect spectators from the sun and rain. It could hold up to 50,000 people!

If the Monroe was like any other hotel I’d ever stayed in, it used a piece of software called a property management system, which kept track of every time a guest room door was opened from the outside using a keycard. So there was always what’s called an audit trail.

Claire loved early evening in the hotel the best. Between five and six, when the sun slanted in through the windows, it had a sort of sleepiness combined with a sense of expectation. As the kitchen launched into preparation and the barman filled his ice bucket and laid out bowls of olives, guests retired to their rooms, relaxing on their beds for a quick power nap, or watching the news, or putting on make-up over sun-kissed skin, or making lazy holiday love.

The manager greeted them in the foyer, a wild-eyed young woman with short, spiky blond hair and a considerable waistline. Taylor eyed her, unable to ascertain whether she was pregnant or just heavy. As a hotel general manager, she was as professional as could be expected, considering a serial killer had struck in one of her guest suites. The woman spied Sam coming in with her gear and snapped her fingers at a bellman, who intercepted the M.E. and guided her away. The service elevator would accommodate the stretcher. She

In every other country across the world, guests staying at a hotel are free to open the windows in their rooms, with the exception of one: the United States. American hotel windows are sealed, or painted shut, or manufactured in such a way that they can’t open or close in the first place.

Need to cancel the day of arrival with no penalty? No problem. Maybe you just want to be treated with care and respect? I understand, dear guest. Come on, now, calm down, you fragile thing … take my hand … good … okay, now put some money in it … very good … thank you. Now, that’s a proper hospitality business transaction.

Hotel Blue Magnets is one of the finest and most popular luxury hotel in Dalhousie, providing standard and exclusive accommodation options to their guests along with all the modern amenities and comforts they need during their vacation days in Dalhousie. Hotel Blue Magnets offers exclusive Dalhousie hotels packages as well as honeymoon packages in Dalhousie and group packages in Dalhousie for their guests.

Hap Hazard spent most of his time on this series rescuing guests from the hazards of the hotel. Its floors creaked, the doors wouldn’t shut, the water taps dripped, and when the president of the chain came and wanted to look at the books, Hap could only ask, “Fiction or nonfiction?

The Berchtesgadener Hof was the elegant hotel frequently used by Hitler and his guests.

In Silver’s model this injured filter system, which is regulated by the catecholamines, doesn’t screen out irrelevant information and sensory stimuli as efficiently as it should, thereby letting everything that registers at the desk of the reticular activating system arrive in the rooms of the frontal regions of the brain. The individual is bombarded, taking care of ten thousand guests in a hotel built for one thousand, on overload all the time, receiving messages about every minute aspect of his or her experience. It is no wonder, then, that the individual would be distractible or, as Silver would argue, inclined to withdraw from it all and shut the damned hotel down.

When you had worked in hotels for as long as Jess had, after a while you got used to how thoughtless people could be. How weird. How disgusting. It wasn’t designed to give you a rosy view of human nature, witnessing morning after morning the sorts of things some guests thought it was okay to expect somebody else to clean up.

First of all, this is not a hotel. This is an exclusive resort for members and their guests only. Anyone you see on this property not wearing an orange shirt is not just rich—they’re obscenely rich.

Joe volunteered to stay awake since he was not particularly tired at the moment. While the others turned in, he stationed himself in a chair near the window. Turning over the pages of a magazine, he listened to the sounds of the hotel coming to life. The buzz of cars in the parking lot indicated that the day shift was replacing the night shift. The elevator clanged as guests arrived and departed. A low hum of voices from the street reached the room.

Harrah’s had committed to finishing the new Octavius hotel tower at Caesars Palace and spent $1.1 billion in capital investments in 2008. By 2010, capital investments had dropped to just $160 million. One bellman at The Paris described the years after the Apollo/TPG takeover: “It felt ugly after the buyout. Before you could service the guest, it was a great place to work before those private equity guys took over.” Attrition and hiring freezes meant that employees were often forced to do the work of two people. Customers were suddenly facing longer lines to check in and have their luggage delivered, which proved stressful both for guests and the remaining staff. Holes in the wall weren’t fixed because maintenance crews were let go, and there was no money for repairs anyway. Duct-taped carpet was evident everywhere. The system for delivering and bussing room service orders broke down, leaving carts of food scraps next to elevators and guest rooms, leading customers to complain and forcing the union to intervene.

I repeated the facts over and over to an empty hallway of sleeping hotel guests, singing them like they were the lyrics of a new Justin Bieber song. Jessica, thirty-two, studied business, likes jazz. (Jen certainly does not.) Jessica is in a long-term, long-distance relationship with a guy she met at Rutgers. Rose introduced them, and now they’re about to get engaged. (Jen is certainly not even close to getting engaged.)

like guests live in a hotel ,Some realize they're gonna leave it and some see it as the world.

Just as he’d said he would, Mr. Otterwill saved a few minutes at the end of class to explain the mathematical paradox Nialla had asked about, which had to do with how you fit an extra person into a hotel with an infinite number of rooms already occupied by an infinite number of guests.

Clare also got to know author and adventurer Fitzroy Maclean (one of the many supposed ‘inspirations’ for James Bond) during his stint with the SOE in Cairo. Paddy Leigh Fermor was another of the colourful SOE characters whom she could not avoid meeting at the SOE boys’ wild parties, which took place in a grand rented mansion in the Gezira district, and whose guests ranged from the British ambassador to Egypt’s King Farouk. It was true that the SOE did not always maintain the low profile one might have assumed from a supposedly secret organisation. There was usually always at least one SOE representative, drink in hand, on the Shepheard’s hotel veranda. And the location of the SOE headquarters was the worst kept secret in the city. Fitzroy Maclean recounted his first visit, when having whispered the street address to a ‘villainous-looking’ taxi driver the Egyptian just nodded – ‘ah, you want Secret Service …

their wives at the same time. Later, they’d have to explain it all to the sheriff, but when the sheriff finally reached him, he had to keep it short before leaving with Barbara and Beth to walk to the restaurant for the reception. He simply said, “Luck, there are four cans of kerosene still under the church. I think that Jameson was planning to not only blow up the church but start a massive fire with the coal oil under there. He could have set the whole town afire.” Luck pretty much summed up the day when he said, “You just couldn’t have a traditional wedding; could you?” Even Barbara laughed when Carl said that he didn’t know because this was his first and only wedding. “Well, I’ll take care of the kerosene and the rest. Just come by later with your father and Tom Wilson to make your statements.” Carl said, “Thanks, Luck.” He took Barbara’s arm and followed his parents as they headed for the hotel. Beth was perched on her grandpapa’s shoulders. Tom and Emily walked behind them leading a long line of guests. _____ After the long reception luncheon, the wedding party returned to the boarding house. Beth had been told that the house would no longer accept tenants and that now she would have her own room upstairs. She was initially upset that her mama and papa might be angry with her. Then Carl explained that now that she was almost grown up, she needed her privacy. But if she had any bad dreams or was afraid for

you unpack and settle in.” The program proved a major source of learning about the small, irritating “workarounds” that hotel customers faced, such as having to place the suitcase of a traveling companion on the floor because the hotel only provided one luggage rack, having to unplug and find a place for hotel-provided hair dryers when guests bring their own, and much more. By “listening with their eyes,” hotel employees found ways to enhance the customer experience that guests may never have suggested on comment cards.

And after some months, the exposure to beauty and wealth took a toll on his mind. He could not pinpoint it at first. Andrei thought human change came from decisions, but actually it came from observation. The brain was a special piano whose song history was never forgotten; one wrong key could destroy the instrument and necessitate years of healing. For Andrei, the multitude of wealthy guests, their walks, accommodation requests, secrets, women, and jewels had achieved his natural lust for luxury ten times over and turned him into a complete ghost.

Guests,’ the voice boomed, ‘time to go walkies.

It was the most divinely comfortable, elegant, luxurious hotel in the world, with exquisite suites, fabulous food, private cabanas where you could spend the entire day and even eat lunch without ever seeing another guest, lying on mattresses and deck chairs to get a tan, or lounge under a big umbrella, while waiters served food and drinks. You could swim in the Mediterranean, or the infinity pool. There was a gym, beautiful gardens, and impeccable service.

And soon I was getting involved in one of the most amazing projects. Someone asked me to help design the digital part of the first hotel movie system, which was based on the very earliest VCRs. No one had VCRs then, of course. I was thinking, Oh my god! This is going to be incredible—designing movies for hotels! I couldn’t get over it. Their formula was this. They’d line up about six VCRs. Then they had a method of sending special TV channels to everybody’s room. They could play the movies on those channels. There was a filter in each room to block those channels. But the hotel clerk in the lobby could send a signal to unlock the filter in a particular room. Then the guest could watch the movie they ordered on their TV. Someone in the VCR room had to literally start the movie, but this was still a really cool system.

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January 14: At 1:46 p.m. Marilyn marries Joe DiMaggio. She gives Harry Brand, publicity director at Fox, only one hour’s notice, but one hundred reporters still manage to make it to the lobby and corridor of San Francisco’s Town Hall, where the marriage takes place. Only a few of Joe’s friends and family are present. Marilyn brings no guests to the three-minute ceremony. Photographs show Marilyn wearing a dark brown woolen suit with an ermine collar, holding three orchids in her hand. By the time the ceremony ends, an estimated two hundred photographers and three hundred fans crowd around Joe and Marilyn as the couple jumps into Joe’s night blue Cadillac. The couple spends their wedding night at the Hot Springs Hotel in Paso Robles, California.

admission to enter the park. Disney hotel guests get a MagicBand by default but may request a plastic Key to the World (KTTW) Card instead. If you’re staying off-site or you bought your admission through a third party, you can upgrade to a MagicBand for $13; otherwise you get a credit card–size laminated ticket. Like the MagicBand, the two card options use RFID.

Between the trees, on gentle and too cleverly irregular slopes of sweet green grass, the bright umbrellas shaded the hotel’s guests from the unfaltering radiance of the Lado-Acheson sun.

We made this a common experience by setting up, early on—far ahead of other hotel companies—what we called a guest-history system. The first time guests stayed with us, we computerized their preferences—in rooms, food, drink, and anything else our employees noted—so that when they returned, we could give them, without their having to ask, whatever they wanted and liked best. And these files, as we added to them, kept us abreast of changing tastes.

Next up is a review of the previous day’s mistakes in something we call the Glitch Report. Every department in the hotel is represented at the morning meeting, and each has a printout detailing what’s gone wrong and what steps may have already been taken to correct course. The Glitch Report ensures that every hotel department knows what happened and which guest it affected.

What’s the first thing you do now before you visit a new restaurant for the first time or book a hotel room online? You probably ask a friend for a recommendation or you check out the reviews online. Now more than ever, the story your customers tell about you is a big part of your story. Word of mouth is accelerated and amplified. Trust is built digitally beyond the village. Reputations are built and lost in a moment. Opinions are no longer only shared one to one; they are broadcasted one to many, through digital channels. Those opinions live on as clues to your story. The cleanliness of your hotel bathrooms is no longer a secret. Guests’ unedited photos are displayed alongside a hotel brochure’s digital glossies. TripAdvisor ratings are proudly displayed by hotels and often say more about the standards guests can expect than do other, more established star ratings systems, such as the Forbes Travel Guide‘s ratings. Once-invisible brands and family-run hotels have had their businesses turned around by the stories their customers tell about them. “With 50 million reviews and counting, [TripAdvisor] is shaking the travel industry to its core.” —Nathan Labenz It turns out that people are more likely to trust the stories other people tell about you than to trust the well-lit Photoshopped images in your brochure. Reputation is how your idea and brand story are spread. A survey conducted by Chadwick Martin Bailey found that six in ten cruise customers said “they were less likely to book a cruise that received only one star.” There is no marketing more powerful than what one person says to another to recommend your brand. “Don’t waste money on expensive razors.” “Nice hotel; shame about the customer service.” In a world where online reputation can increase a hotel’s occupancy and revenue, trust has become a marketing metric. “[R]eputation has a real-world value.” —Rachel Botsman When we were looking to book a quiet, off-the-beaten-track hotel in Bali, the first place we looked wasn’t with the travel agents or booking.com. I jumped online and found that one of the area’s best-rated hotels on tripadvisor.com wasn’t a five-star resort but a modest family-run, three-star hotel that was punching well above its weight. This little fifteen-room hotel had more than 400 very positive reviews and had won a TripAdvisor Travellers Choice award. The reviews from the previous guests sealed the deal. The little hotel in Ubud was perfect. The reviews didn’t lie, and of course the place was fully booked with a steady stream of guests who knew where to look before taking a chance on a hotel room. Just a few years before, this $50-a-night hotel would have been buried amongst a slew of well-marketed five-star resorts. Today, thanks to a currency of trust, even tiny brands can thrive by doing the right thing and giving their customers a great story to tell.