Hotel Hospitality Quotes

But after I got them to leave and shut the door and turned off the light it wasn't any good. It was like saying good-by to a statue. After a while I went out and left the hospital and walked back to the hotel in the rain.

The obscenities of this country are not girls like you. It is the poverty which is obscene, and the criminal irresponsibility of the leaders who make this poverty a deadening reality. The obscenities in this country are the places of the rich, the new hotels made at the expense of the people, the hospitals where the poor die when they get sick because they don't have the money either for medicines or services. It is only in this light that the real definition of obscenity should be made.

My degree was garbage stuffed inside a trash can of student loans.

After a while I went out and left the hospital and walked back to the hotel in the rain.

I close my eyes and he smells like him. His arms are his. Everything is normal, except I’m wearing clothes and he’s in a hospital robe, and we’re not in a hotel room. He is still him, wearing my heart on his sleeve. Everything I want, right here, in my arms.

They ate and drank moderately, walked a lot, and had real vacations: They had not forgotten Dr. Diet, Dr. Quiet, and Dr. Merryman. Page

New Orleans, the storm, Perry, the river: they all reminded me not to take anything for granted. It all washes away, and we are all washed away with it. So when then ground is steady and the sky is clear, we should breathe deep until our lungs inflate against our ribs and hold in that one breath until we are lightheaded with the privilege of being human. The absolute privilege of being human.

The wrought-iron gate squeaked as Lucas opened it. He lowered the rented bike down the stone steps and onto the sidewalk. To his right was the most famous Globe Hotel in Paris, disguised under another name. In front of the entrance five Curukians sat on mopeds. Lu-cas and his eighteen-month-old friend then shot out across the street and through the invisible beam of an-other security camera. He rode diagonally across the place de la Concorde and headed toward the river. It seemed only natural. The motorcycles trailed him. He pedaled fast across the Alex-andre III bridge and zipped past Les Invalides hospital. He tried to turn left at the Rodin Museum, but Goper rode next to him, blocking his escape.

الفنادق كالمستشفيات تدفع فيها ألوف الجنيهات و مع ذلك يسمونك ضيفا !

Look for the darkened graveyards, the derelict hotels, the emptied and decaying old hospitals. Wait past midnight, and see what appears.

there wasn't a stove and we put cans of beans in hot water in the sink to heat them up and we read the Sunday papers on Monday after digging them out of the trash cans but somehow we managed money for wine and the rent and the money came off the streets out of hock shops out of nowhere and all that mattered was the next bottle and we drank and sang and fought were in and out of drunk tanks car crashes hospitals we barricaded ourselves against the police and the other roomers hated us and the desk clerk of the hotel feared us and it went on and on and it was one of the most wonderful times of my life. -- Bumming with Jane

how many of those I called Bad Boys and Bad Girls were, in reality, spiritually thirsty and spiritually sick. Perhaps they were the most sensitive, the most easily hurt of all my patients, the most tortured by the human fate of knowing we are going to die.

Those who do not have will always serve those who do.

Give me thirty minutes in a hostel, hotel or hospital and I can walk out with a novel idea.

In the Middle Ages, charity was accepted as doing as much for the giver as it did for the receiver,

The sequence of doors we passed made me think of all the rooms of my past and future. The hospital ward I was born in, classrooms, tents, churches, offices, hotels, museums, nursing homes, the room I’ll die in. (Has it been built yet?)

So when the ground is steady and the sky is clear, we should breathe deep until our lungs inflate against our ribs and hold in that one breath until we are light-headed with the privilege of being alive. The absolute privilege of being human.

The meaning behind your passion, whether it be for hospitality, law, or hot sauce, now translates into value. In the Age of Ideas this is what the market demands, and you have the power to give it to them by unlocking your unique creative potential.

I began to consider, upon the thought of "permanently" relocating, everything New York had made me. When I arrived, I was like a half-carved sculpture, my personality still and undefined image. But the city wears you down, chisels away at everything you don't need, streamlines your emotions and character until you are hard cut, fully defined, and perfect like a Rodin sculpture. That is something truly wonderful, the kind of self-crystallyzation not available in any other city. But then, if you stay too long, it keeps on wearing you down, chipping away at traits you cherish, character that you've earned. Stay forever, and it will grind you down to nothing.

He'd expected that at the very least he'd be able to slip into a decent social scene, but the problem with dropping out of the world is that that world moves on without you, and between the time spent on an all-consuming substance and the time spent working soul-crushing retail jobs while he tried not to think about the substance and the time spent in hospitals and rehab facilities, Paul was twenty-three years old and looked older.

There were usually not nearly as many sick people inside the hospital as Yossarian saw outside the hospital, and there were generally fewer people inside the hospital who were seriously sick. There was a much lower death rate inside the hospital than outside the hospital, and a much healthier death rate. Few people died unnecessarily. People knew a lot more about dying inside the hospital and made a much neater job of it. They couldn’t dominate Death inside the hospital, but they certainly made her behave. They had taught her manners. They couldn’t keep Death out, but while she was there she had to act like a lady. People gave up the ghost with delicacy and taste inside the hospital. There was none of that crude, ugly ostentation about dying that was so common outside of the hospital. They did not blow-up in mid-air like Kraft or the dead man in Yossarian’s tent, or freeze to death in the blazing summertime the way Snowden had frozen to death after spilling his secret to Yossarian in the back of the plane. “I’m cold,” Snowden had whimpered. “I’m cold.” “There, there,” Yossarian had tried to comfort him. “There, there.” They didn’t take it on the lam weirdly inside a cloud the way Clevinger had done. They didn’t explode into blood and clotted matter. They didn’t drown or get struck by lightning, mangled by machinery or crushed in landslides. They didn’t get shot to death in hold-ups, strangled to death in rapes, stabbed to death in saloons, blugeoned to death with axes by parents or children, or die summarily by some other act of God. Nobody choked to death. People bled to death like gentlemen in an operating room or expired without comment in an oxygen tent. There was none of that tricky now-you-see-me-now-you-don’t business so much in vogue outside the hospital, none of that now-I-am-and-now-I-ain’t. There were no famines or floods. Children didn’t suffocate in cradles or iceboxes or fall under trucks. No one was beaten to death. People didn’t stick their heads into ovens with the gas on, jump in front of subway trains or come plummeting like dead weights out of hotel windows with a whoosh!, accelerating at the rate of thirty-two feet per second to land with a hideous plop! on the sidewalk and die disgustingly there in public like an alpaca sack full of hairy strawberry ice cream, bleeding, pink toes awry.

He died at forty-two. I was there to collect his talent. I was there at the hospital deathbed of my beloved Billie Holiday, just forty-four, her liver destroyed by drinking; I was there inside the hotel room of Charlie Parker, my singular jazz saxophonist, who died in his midthirties, but whose body was so ravaged by drugs the coroners thought he was sixty. Tommy Dorsey, the bandleader, choked in his sleep when he was fifty-one, too deep in pills to awaken. Johnny Allen Hendrix (you called him Jimi) swallowed a handful of barbiturates and expired. He was twenty-seven. It is not new, this idea that a purer art awaits you in a substance. But it is naive. I existed before the first grapes were fermented. Before the first whiskey was distilled. Be it opium or absinthe, marijuana or heroin, cocaine or ecstasy or whatever will follow, you may alter your state, but you will not alter this truth: I am Music. I am here inside you. Why would I hide behind a powder or a vapor? Do you think me so petty?

So briefly outline your problem, offer a solution if you have one, and then ask whom you should speak with to have the problem solved. “Should I speak to a manager about this?

The manager had just returned from a hospitality conference in Jakarta, where he had learned that the main duty of hotel staff was not to deliver but to over-deliver.

Find us a hotel. Something NOT HAUNTED. Can't emphasize this enough.

Your USP is never what you think it is. It is what your customer think it is.

In war, demonization of the enemy is a central parameter in the behavior of a combatant. Likewise, in hotel marketing, demonization of OTAs is a central parameter in the behavior of an entrepreneur

He devoured morning shows, daytime shows, late-night talk shows, soaps, situation comedies, Lifetime Movies, hospital dramas, police series, vampire and zombie serials, the dramas of housewives from Atlanta, New Jersey, Beverly Hills and New York, the romances and quarrels of hotel-fortune princesses and self-styled shahs, the cavortings of individuals made famous by happy nudities, the fifteen minutes of fame accorded to young persons with large social media followings on account of their plastic-surgery acquisition of a third breast or their post-rib-removal figures that mimicked the impossible shape of the Mattel company’s Barbie doll, or even, more simply, their ability to catch giant carp in picturesque settings while wearing only the tiniest of string bikinis; as well as singing competitions, cooking competitions, competitions for business propositions, competitions for business apprenticeships, competitions between remote-controlled monster vehicles, fashion competitions, competitions for the affections of both bachelors and bachelorettes, baseball games, basketball games, football games, wrestling bouts, kickboxing bouts, extreme sports programming and, of course, beauty contests.

Back in my hotel room, nestled in the middle of the bed with a takeout carton of chicken pad Thai in my lap, I could have cried tears of relief. There were no people and no police and no beeping hospital equipment.

A local phrase book, entitled Speak in Korean, has the following handy expressions. In the section 'On the Way to the Hotel': 'Let's Mutilate US Imperialism!' In the section 'Word Order': 'Yankees are wolves in human shape—Yankees / in human shape / wolves / are.' In the section 'Farewell Talk': 'The US Imperialists are the sworn enemy of the Korean people.' Not that the book is all like this—the section 'At the Hospital' has the term solsaga ('I have loose bowels'), and the section 'Our Foreign Friends Say' contains the Korean for 'President Kim Il Sung is the sun of mankind.' I wanted a spare copy of this phrase book to give to a friend, but found it was hard to come by. Perhaps this was a sign of a new rapprochement with the United States, or perhaps it was because, on page 46, in the section on the seasons, appear the words: haemada pungnyoni dumnida ('We have a bumper harvest every year').

FOR SOME TIME, I have believed that everyone should be allowed to have, say, ten things that they dislike without having to justify or explain to anyone why they don’t like them. Reflex loathings, I call them. Mine are: Power walkers. Those vibrating things restaurants give you to let you know when a table is ready. Television programs in which people bid on the contents of locked garages. All pigeons everywhere, at all times. Lawyers, too. Douglas Brinkley, a minor academic and sometime book reviewer whose powers of observation and generosity of spirit would fit comfortably into a proton and still leave room for an echo. Color names like taupe and teal that don’t mean anything. Saying that you are going to “reach out” to someone when what you mean is that you are going to call or get in touch with them. People who give their telephone number so rapidly at the end of long phone messages that you have to listen over and over and eventually go and get someone else to come and listen with you, and even then you still can’t get it. Nebraska. Mispronouncing “buoy.” The thing that floats in a navigation channel is not a “boo-ee.” It’s a “boy.” Think about it. Would you call something that floats “boo-ee-ant”? Also, in a similar vein, pronouncing Brett Favre’s last name as if the “r” comes before the “v.” It doesn’t, so stop it. Hotel showers that don’t give any indication of which way is hot and which cold. All the sneaky taxes, like “visitor tax” and “hospitality tax” and “fuck you because you’re from out of town tax,” that are added to hotel bills. Baseball commentators who get bored with the game by about the third inning and start talking about their golf game or where they ate last night. Brett Favre. I know that is more than ten, but this is my concept, so I get some bonus ones.

The symmetry of it all, or was it the emptied, seemingly ransacked neatness of his room, tied a knot in my throat. It reminded me less of a hotel room when you wait for the porter to help you take your things downstairs after a glorious stay that was ending too soon, than of a hospital room after all your belongings have been packed away, while the next patient, who hasn't been admitted yet, still waits in the emergency room exactly as you waited there yourself a week earlier. This was a test run for our final separation. Like looking at someone on a respirator before it's finally turned off days later.

The two of us, in the rain, went down streets of vacant lots. The sidewalks in that part of the world sink and evade your step, in winter the branches of the little ash trees at the edge hold the raindrops a long time, a tenuous fairyland trembling in the breeze. Our way back to the hospital led past a number of newly built hotels, some had names, others hadn’t even gone to that much trouble. “Rooms by the week” was all they had to say for themselves. The war had suddenly emptied them of all the workers and wage slaves who had lived there. They wouldn’t even come back to die. Dying is work, too, but they’d do it somewhere else.

My family were playing out an age-old scene that I suppose is rarely seen now in the modern world, where we die in impersonal hospitals or hospices, cared for by caring professionals, whose caring expressions (just like mine at work) will disappear off their faces as soon as they turn away, like the smiles of hotel receptionists.

The sequence of doors we passed made me think of all the rooms of my past and future. The hospital ward I was born in, classrooms, tents, churches, offices, hotels, museums, nursing homes, the room I’ll die in. (Has it been built yet?) Cars’re rooms. So are woods. Skies’re ceilings. Distances’re walls. Wombs’re rooms made of mothers. Graves’re rooms made of soil.

One time, Alexander Nikolaevich discovered, Stalin invited an old friend back in Georgia to Moscow for a reunion. They dined and drank—Stalin took pride in his hospitality and his menus, which he personally curated.7 Later the same night, the friend was arrested in his hotel room. He was executed before dawn. This could not be explained with any words or ideas available to man.8

They [the dying in hospitals] did not blow up in mid-air like Kraft or the dead man in Yossarian's tent, or freeze to death in the blazing summertime the way Snowden had frozen to death after spilling his secret to Yossarian in the back of the plane. […] They didn't take it out on the lam weirdly inside a cloud the way Clevinger had done. They didn't explode into blood and clotted matter. They didn't drown or get struck by lightning, mangled by machinery or crushed in landslides. They didn't get shot to death in hold-ups, strangled to death in rapes, stabbed to death in saloons, bludgeoned to death with axes by parents or children, or die summarily by some other act of God. Nobody choked to death. People bled to death like gentlemen in an operating room or expired without comment in an oxygen tent. There was none of that tricky now-you-see-me-now-you-don't business so much in vogue outside the hospital, none of that now-I-am-and-now-I-ain't. There were no famines or floods. Children didn't suffocate in cradles or iceboxes or fall under trucks. No one was beaten to death. People didn't stick their heads into ovens with the gas on, jump in front of subway trains or come plummeting like dead weights out of hotel windows with a whoosh! accelerating at the rate of thirty-two feet per second to land with hideous plop! on the sidewalk and die disgustingly there in public like an alpaca sack full of hair strawberry ice cream, bleeding, pink toes awry

Last year we stepped onto an elevator. We politely asked the white lady behind us If she could please take the next lift To continue social distancing. Her face flared up like a cross in the night. Are you kidding me? she yelled, Like we'd just declared Elevators for us only Or Yous must enter from the back Or No yous or dogs allowed Or We have the right to refuse Humanity to anyone Why it's so perturbing for privileged groups to follow restrictions of place & personhood. Doing so means for once wearing the chains their power has shackled on the rest of us. It is to surrender the one difference that kept them separate & thus superior. Meanwhile, for generations we've stayed home, [segre] gated, kept out of parks, kept out of playgrounds, kept out of pools, kept out of public spaces, kept out of outside spaces, kept out of outer space, kept out of movie theaters, kept out of malls, kept out of restrooms, kept out of restaurants, kept out of taxis, kept out of buses, kept out of beaches, kept out of ballot boxes, kept out of office, kept out of the army, kept out of the hospitals, kept out of hotels, kept out of clubs, kept out of jobs, kept out of schools, kept out of sports, kept out of streets, kept out of water, kept out of land, kept out of kept in kept from kept behind kept below kept down kept without life. Some were asked to walk a fraction / of our exclusion for a year & it almost destroyed all they thought they were. Yet here we are. Still walking, still kept.

Of all the students in Desplein’s hospital, Horace Bianchon was one of those to whom he most warmly attached himself. Before being a house surgeon at the Hotel-Dieu, Horace Bianchon had been a medical student lodging in a squalid boarding house in the Quartier Latin, known as the Maison Vauquer. This poor young man had felt there the gnawing of that burning poverty which is a sort of crucible from which great talents are to emerge as pure and incorruptible as diamonds, which may be subjected to any shock without being crushed.

raving maniacs, half paralysed with hunger and fear’. In collaboration with an UNRRA team, the soldiers took over a former Napola School at Feldafing, drafted many of its German staff, including cooks and medical personnel, and turned it into a refugee camp, with a nearby hotel requisitioned as hospital accommodation. The number of inmates rapidly grew to some 4,000. By the end of May 1945, the camp had experienced its first survivor wedding and those in the hospital – now moved to a former monastery – had been treated to a concert by the Kovno Ghetto orchestra, dressed in their striped concentration-camp pyjamas.

Back in New York, my dad refused to admit that he had a wife, much less a daughter on the way. This fantasy came to an end when he picked up his mail to find a postcard from a grinning woman, with a swelling belly, firing off automatic weapons with a group of equally happy Uzbek men. The caption read, 'Enjoying the afternoon with your daughter!' On July 19, exactly four weeks before I was born, my father opened the door to find a woman wearing a burka, the traditional dress of Iran. When my mother finally went into labor at St. Luke's-Roosevelt Hospital, my dad was finally forced to venture outside his circle of comfort. Having done so—and meeting me—he realized it wasn't so bad out there.

After mom left, I was doing well enough that I transitioned from the hospital room to sharing the room at the Mologne House with my dad. He was the only one of the family left on a permanent basis. It was just Dad and me in that one room. At times, that was pretty miserable! I would wake up in the morning and he’d be sitting there at this little table in the hotel room, drinking his coffee and just looking at me. I get it now; he was just being a dad. But while it was happening, I thought, What are you looking at, Dad? Quit staring at me. And then he also washed my clothes, which astounded me. He was doing things I’d never seen the man do before. So even with his annoying staring at me while I slept thing, I was grateful he was there.

9:12 P.M.—GROUND ZERO, WASHINGTON, D.C. Without warning, the capital of the United States was obliterated. At precisely 9:12 p.m. Eastern, in a millisecond of time, in a blinding flash of light, the White House simply ceased to exist, as did everything and everyone else for miles in every direction. No sooner had the first missile detonated in Lafayette Park than temperatures soared into the millions of degrees. The firestorm and blast wave that followed consumed everything in its path. Gone was the Treasury building, and with it the headquarters of the United States Secret Service. Gone was the FBI building, and the National Archives, and the Supreme Court, and the U.S. Capitol and all of its surrounding buildings. Wiped away was every monument, every museum, every restaurant, every hotel, every hospital, every library and landmark of any kind, every sign of civilization.

I spend a lot of free time—in California and when I’m traveling—visiting children’s hospitals. It makes me so happy to be able to brighten those kids’ day by just showing up and talking with them, listening to what they have to say and making them feel better. It’s so sad for children to have to get sick. More than anyone else, kids don’t deserve that. They often can’t even understand what’s wrong with them. It makes my heart twist. When I’m with them, I just want to hug them and make it all better for them. Sometimes sick children will visit me at home or in my hotel rooms on the road. A parent will get in touch with me and ask if their child can visit with me for a few minutes. Sometimes when I’m with them I feel like I understand better what my mother must have gone through with her polio. Life is too precious and too short not to reach out and touch the people we can. You know, when I was going

THE STORY GOES THAT I sucked too avidly at my mother’s breast, and caused an abscess to bloom in the tender flesh of her left nipple. My grandmother, less kind in those days than afterward, disapproved strongly when at seventeen my mother had married, and managed to instill her daughter with a powerful sense of ill-equipment for the task of mothering me; the failure of her breast to bear up to the ardor of my infant lips filled my mother with shame. She didn’t go to the doctor as quickly as she ought to have. By the time my father found her, collapsed across the keys of the hotel’s piano, and got her into the county hospital, a staph infection had already taken hold of her blood. She died on February 18, 1951, five weeks after giving birth, and thus, naturally, I’ve no memory of her. I can, however, manage to recall a few things about my father, George Tripp, called Little George to distinguish him from my paternal grandfather, his namesake, from whom I’m supposed to

I love this song, can you turn it up?” I reached and turned the dial up on the Vance Joy song “Red Eye.” Adam bobbed his head to the music. At the stoplight I looked over at him. He was wearing the black beanie my brother had given him, his black Wayfarers, and the hospital gown. I laughed. He turned to me and smiled. “What?” he said. “You’re cute.” “Oh yeah? Wanna fool around?” He grinned. I was glad that Adam couldn’t see my eyes welling up behind my sunglasses. The car behind us honked. I hit the gas and my car lurched forward from the intersection. “How much time do we have?” I asked. “What? Are you serious?” “Yes, Adam, I am serious.” He was having a good day. He reached for my phone. “We have like an hour and a half before Leah freaks out.” I knew I was taking a big chance, but how could I say no to him? There was so much joy in him that day just because he got to go to the drive-thru at In-N-Out. “Okay.” I glanced over at him and flattened my lips. “You better not have a seizure on me.” “I can’t think of a better place to have a seizure. Although I can see how that wouldn’t be much fun for you.” I laughed hysterically. “Oh man, I didn’t mean literally on me; I meant on my watch.” “Well, Charlotte, I don’t have much control over that, but I’ll try. You know what helps?” “What?” “Alcohol.” “Really?” As we passed the Four Seasons he said, “Pull in here.” “This is too expensive, Adam.” “What? Are you crazy?” The energy in the car was tangible. “This may be the last time I ever go to a hotel with a girl. I’m paying. I have a ton of money. Come on, Charlotte, please?” His mood was instantly lighter than it had been in several days. “Okay.” I did a U-turn and pulled into the driveway of the hotel.

MATHEMATICAL MIRACLE Some years ago, I heard a story which has been making the rounds in Midwest A.A. circles for years. I don’t have any names to back up this story, but I have heard it from many sources, and the circumstances sound believable. A man in a small Wisconsin city had been on the program for about three years and had enjoyed contented sobriety through that period. Then bad luck began to hit him in bunches. The firm for which he had worked for some fifteen years was sold; his particular job was phased out of existence, and the plant moved to another city. For several months, he struggled along at odd jobs while looking for a company that needed his specialized experience. Then another blow hit him. His wife was forced to enter a hospital for major surgery, and his company insurance had expired. At this point he cracked, and decided to go on an all-out binge. He didn’t want to stage this in the small city, where everyone knew his sobriety record. So he went to Chicago, checked in at a North Side hotel, and set forth on his project. It was Friday night, and the bars were filled with a swinging crowd. But he was in no mood for swinging—he just wanted to get quietly, miserably drunk. Finally, he found a basement bar on a quiet side street, practically deserted. He sat down on a bar stool and ordered a double bourbon on the rocks. The bartender said, “Yes, sir,” and reached for a bottle. Then the bartender stopped in his tracks, took a long, hard look at the customer, leaned over the bar, and said in a low tone, “I was in Milwaukee about four months ago, and one night I attended an open meeting. You were on the speaking platform, and you gave one of the finest A.A. talks I ever heard.” The bartender turned and walked to the end of the bar. For a few minutes, the customer sat there—probably in a state of shock. Then he picked his money off the bar with trembling hands and walked out, all desire for a drink drained out of him. It is estimated that there are about 8,000 saloons in Chicago, employing some 25,000 bartenders. This man had entered the one saloon in 8,000 where he would encounter the one man in 25,000 who knew that he was a member of A.A. and didn’t belong there. Chicago, Illinois

God was still smiling when he went into the guest room for his suitcase. He looked in the closet and under the perfectly made bed. He even pulled out the drawers of the one armoire on the far side of the room, but couldn’t find it. He was about to go back downstairs and ask Day when he turned down the long hall and walked into Day’s master bedroom. His suitcase was tucked neatly in the corner. He pulled it out but immediately knew it was empty. He looked in the first dresser but those were Day’s clothes. The second identical dresser was on the other side and God did a double take at his few toiletries that were neatly aligned on top. God rubbed his hand on the smooth surface and felt his heart clench at how domestic this looked. His and his dressers…really. God yanked off his T-shirt and threw it in the hamper along with Day’s items. He washed up quickly and went back to his dresser to put on a clean shirt. His mouth dropped when he pulled out the dresser drawer. His shirts were neatly folded and placed in an organized arrangement. God went through all five drawers. His underwear, socks, shirts, sweats, all arranged neatly and in its own place. He dropped down on the bed and thought for a minute. At first he was joking, but Day really was domesticating him. Was God ready for that? Sure he loved Day, he’d take a bullet for him, but was he ready to play house? He pinched the bridge of his nose with his thumb and middle finger at the slight tension forming behind his eyes. God had been completely on his own since he was eighteen. He’d never shared space with anyone—hell, no one had ever wanted to. Fuck. Just last night Day was getting ready to fuck mini Justin Bieber, now he was cooking and cleaning for him and doing his damn laundry. He tried his best to shake off his anxiety. He never used the word love lightly. He meant what he’d said last night. God had only loved three people his entire life and for the past four years only one of them returned that love. Should he really tuck tail and run just because this was new territory? Hell no. All he did was unpack my suitcase. No big deal. He was just being hospitable. Damn sure is better than that seedy hotel. “My boyfriend’s just trying to make me comfortable.” He smirked and tried the term on his tongue again. “I have a boyfriend.” “Get your ass down here and stop overthinking shit! Dinner is getting cold!” Day yelled from the bottom of the stairs.

New York City had 6,200 miles of streets, 31 bridges and tunnels, 188 theaters, 28,000 acres of parks, 500 museums and galleries, and who knows how many hotels and hospitals. If I was going to pass the taxi test—an eighty-question multiple-choice exam that “may include questions on geography, map reading, address location, planning routes and Taxi & Limousine Commission Rules and Regulations”—I had less than two months to learn it all.

The church is not a hotel for saints; it is a hospital for sinners.

I wavered behind my terminal, bewildered, bracing myself on the desk at 2:00 a.m., splashing water on my face at 3:00 a.m., eating a chocolate bar and drinking a Red Bull at 4:00 a.m., popping into the back office to slap myself hard in the face at 5:00 a.m., greeting the early-riser guests and beginning to check out rooms at 6:00 a.m., my mouth tasting like the smell coming from the wilting and unchanged flower display at 6:05 a.m., counting the minutes at 6:06 a.m., feeling as if I’ve ruined my whole life at 6:21 a.m., dreaming about dreaming at 6:32 a.m., squinting with hatred at the sun sliding into the lobby at 6:43 a.m., thinking about absolutely nothing, my head sort of rolling around, eyes twitching and staring down the hallway at 6:51 a.m., at the end of which, next to the elevators, is the door that leads to the employee locker rooms, where my relief, hopefully, is on time and changing into uniform, then stumbling downstairs at 7:01

was speaking to hospitality associates at the Four Seasons Hotel in Miami, Florida, when one very young, very skinny, and very brave associate stood up. He said, “I didn’t have a father, so I don’t know how to properly button my jacket. Do I leave the last button open? When I need help with things like this, I don’t know where to look for answers.” After that tug at my heart, I wrote this career reference book specifically directed at hospitality associates globally. Hospitality Management: People Skills and Manners On and Off the Job covers just about every area of the hospitality associate’s professional and personal life.

Nobody likes the "A" word, but everyone ages. You can have an aging in place master suite that looks like a resort hotel, rather than a rehab hospital room.

THE ROAR of the death blast on the Avenue of the Americas cannot be heard in faraway Johannesburg. With eight weeks to go to the opening game in Soccer City, Sepp Blatter and his South African capos have enough problems. Outraged by price gouging, fans are staying home. In the townships citizens protest every day; ‘Service riots’ send messages to politicians that public money should be spent on homes, water, sewage plants and jobs, not stadiums that will become white elephants. Why should they listen? They have the police beat back the protestors. The World Cup is good news for Danny Jordaan, leader of the bid and now chief executive for the tournament. Quietly, his brother Andrew has been given a well-paid job as Hospitality liaison with MATCH Event Services at the Port Elizabeth stadium. A stakeholder in the MATCH company is Sepp Blatter’s nephew Philippe Blatter. The majority owners are Mexican brothers Jaime and Enrique Byrom, based in Manchester, England, Zurich, Switzerland and with some of their bank accounts in Spain and the Isle of Man. The Brothers are not happy. Sepp Blatter awarded them the lucrative 2010 hospitality contract aimed at wealthy football patrons, mostly from abroad. If that wasn’t enough, Blatter also gave them the contract to manage and distribute the three million tickets. The brothers are charging top rates for hotels and internal flights and expected to make huge profits. Instead, they are on their way to losing $50 million. They plan to recoup these losses in Brazil in four years time.

You see, the photographer is going to follow us and secretly take pictures when I drop my knee in the dirt. Then, on our wedding day, I’m going to give her the photos she doesn’t even know were taken.

Any successful hospitality operation—be it a hotel or restaurant, chain or independent, low-cost provider or luxury establishment—requires an effectively performing individual operation. You have to attract the right customers, have the service product, set the right price for your product, and provide the right level of service—all the while managing your employees the right way to achieve your goals. This requires a combination of knowledge from a variety of disciplines, and thus this section includes contributions from our faculty in human resources, management, marketing, operations, and strategy.

Putting a head in every bed is called a “perfect sell,” and it’s not easy to accomplish.

26 In which we say goodbye to Ophelia Jane Worthington-Whittard After the hospital, where Mr. Whittard had his arm bandaged, they went in a taxi to the hotel. They drove through the streets of the city, where it no longer snowed. Alice folded all the clothes the museum curator had given her and left them neatly on her bed. She re-dressed herself, the way she had always dressed, in jeans and a T-shirt. She applied blood-red lipstick, which was way too grown-up for her. The sun was just up. It shone everywhere on the snow and on the glistening white trees and on all the windows. Behind each window there were people waking up to Christmas Day. They would no doubt open their presents, eat, and ice-skate. They would not set a time limit; they would skate into the night, and their cheeks would burn bright, and they would smile. Somewhere a man would take a violin out and begin to play. At the airport the family’s three suitcases were checked and the large, unusually shaped package was checked as well. The unusually shaped package went through the X-ray machine, and security looked very surprised until Ophelia’s father produced his card, which read: MALCOLM WHITTARD LEADING INTERNATIONAL EXPERT ON SWORDS They took their seats and rested, waiting for takeoff. Ophelia felt for Alice’s hand, and Alice squeezed in return until they were high in the air. Ophelia looked at her watch. They would be home within a few hours. She went to calculate … and stopped. Be brave, her mother whispered in her ear, and then was gone. From the airplane window Ophelia could see the city below. All the small and winding gray cobblestone streets, all the shining silver buildings and bridges, the museum, getting smaller and smaller until it was lost. She caught just a glimpse of the vast and fabled sea before the clouds covered this world. In that tiny moment she fancied she saw blue water, perfect blue water, the whitecaps breaking. Then that view was gone, swallowed up by the whitest clouds she’d ever seen. Ophelia Jane Worthington-Whittard, brave, curious girl, closed her eyes and smiled. THE END.

Kym Carter is very much knowledgeable about the hotel industry.He changes Gold Coast,Queensland hotels to luxury hotels. This becomes possible only due to his hard work.

Doctors must spend large amounts of time making the business end of their practice work, giving priority to the procedures that generate the most revenue. Hospitals are run like hotels, aiming to fill their beds and leave little spare capacity.

The founders knew this from the earliest days, when convincing people to list their spaces was one of their first struggles. But it wasn’t until late 2012, when Chesky read an issue of Cornell Hospitality Quarterly, the journal of the esteemed Cornell University School of Hotel Administration, that he started thinking more seriously about the actual experience the company was offering. He decided they needed to transform Airbnb more deeply from a tech company into a hospitality company.

Buy Cotton Velour Slippers which are very comfy and very lightweight with EVA sole. These Slippers are suitable for hotels, homes, hospitals and many more places. It could be a very useful product during promotional events.

L’hospitality non è più solo una people-industry, ma anche una tech-industry

Hotels are methadone clinics for the travel-addicted. Maybe the only way I can even keep a home is to hold down a job surrounded by constant change. If I’m addicted to relocating, then how about I rest a minute, in a lobby echoing with eternal hellos and goodbyes, and let the world move around me?

What? What?” And his voice was there, in the dark, crackling with outrage, truth against the world: “On what authority? How do you know? Have you been there and back on a magic carpet? No, no: you listen to me. The Imperial Theater might have gone down, the Imperial Hospital, the Imperial University and all the thousand other buildings that trumpet the Emperor’s connection, but if there’s a structure standing in all that torn country it will be my hotel. And you can print it!

The plastic world has colonized us. When we climb into the car, airplane, board ships, when we purchase contemporary cuisines, get involved in the television world, from the studio and materials up the image of the world, we enter the world of artificial chemical universes, those of the cinema and their advertisements, of what we should buy and acquire. It is like this with the café-bars and discos, in other words the pleasure of children, and the same with the food that we consume, and the hospitals and schools, the hotels, all chemicals, a substitute. The ventilation of hotels without windows, the doors without keys, similarly the walls and doors and beds and baths, the water, the carpet and the floors. Everything a sham, paradises for allergies. One can say the same of the tones and music, and the attack on clothing cannot be overlooked, as well as the attitude of men resulting from it. The computers are made of this material and therewith our thought, our memory, the simulation of life. And thus life in genetic research begins and ends as a plastic creation and plastic death. Already the announcement has come to us that the museum bring the entire program closer to us on video screens, enlarged, interpreted, free and democratic and individually accessible. We will live in Leonardo’s world. The ground is prepared, now begins the attack on the blood. Much strength will be necessary to survive it.

Not only was there nothing going on in the hotel: there was nothing going on in the world either, and this impression was strengthened by Mrs Pope Graham, the proprietor, a major’s widow with a terribly languorous voice which imparted a sense of deep fatigue to Mr Barraclough or anyone else who sought her hospitality.

Hotels are methadone clinics for the travel addicted. Maybe the only way I can even keep a home is to hold down a job surrounded by constant change.

reading this book will give you the knowledge you need to get the very best service from any hotel or property, from any business that makes its money from putting “heads in beds.

The first big hotels failed monetarily or burned to the ground or both. It wasn’t until railroad lines were getting stitched across America’s expanding fabric that hotels, big and small, began to prosper and offer people like me jobs.

Service is not about being up-front and honest. Service is about minimizing negatives and creating the illusion of perfection.

Indian Railways is the fourth largest rail network in the world These are the top 5 most luxurious trains which have the best beautiful views from the window of your seat and serve the best hospitality. These trains pass through beautiful places. Surely your experience will be at the next level. Maharajas' Express : It runs between October and April, covering around 12 destinations most of which lie in Rajasthan. Palace on Wheels: The train starts its journey from New Delhi and covers Jaipur, Sawai Madhopur, Chittorgarh, Udaipur, Jaisalmer, Jodhpur, Bharatpur, and Agra, before returning to Delhi. If you plan on experiencing this royal journey, make sure you have Rs. 3,63,300 to spend! The Golden Chariot : you can take a ride along the Southern State of Karnataka and explore while living like a VIP on wheels. You start from Bengaluru and then go on to visit famous tourist attractions like Hampi, Goa and Mysore to name a few. The Golden Chariot also boasts of a spa, a gym and restaurants too. The Deccan Odyssey: The Deccan Odyssey can give you tours across destinations in Maharashtra, Rajasthan and Gujarat. It starts from Mumbai, covers 10 popular tourist locations including Ratnagiri, Sindhudurg, Goa, Aurangabad, Ajanta-Ellora Nasik, Pune, returning to Mumbai. Maha Parinirvan Express / Buddha Circuit Train: The Buddha Express travels through parts of Madhya Pradesh and Bihar, where Buddism originated over 2,500 years ago. This isn’t as opulent as the other luxury Indian trains and instead drops passengers off at hotels at famous tourist destinations such as Bodhgaya, Rajgir and Nalanda.

In 1917, Milton Hershey began work on a sugar mill town outside the city of Santa Cruz, Cuba, which he named Hershey and which, when finished, included American-style bungalows, luxurious houses for staff, schools, a hospital, a baseball diamond, and a number of movie theaters. At the height of the banana boom of the 1920s, one could tour Guatemala, Costa Rica, Panama, Honduras, Cuba, and Colombia and not for a moment leave United Fruit Company property, traveling on its trains and ships, passing through its ports, staying in its many towns, with their tree-lined streets and modern amenities, in a company hotel or guest house, playing golf on its links, taking in a Hollywood movie in one of its theaters, and being tended to in its hospital if sick.

Horizontal expertise paints on a far-reaching canvas. Say that you are an expert known worldwide for helping CEOs manage change in disruptive environments. Your expertise doesn’t come from understanding a vertical industry, like mining or media or consumer electronics or transportation. You just need to be sufficiently sharp to learn enough about a given industry to know how to apply your expertise in a given setting. In effect, you can work with any viable CEO candidate who wants to learn — regardless of the industry — as long as the primary challenges are defined horizontally, such as navigating deep change in the middle of disruption. Today you’re working with C-level executives at Samsung after their phones are banned on all airline flights, but next month you might be working with an executive in the hospitality industry facing a hotel worker strike. Or health insurance executives navigating an uncertain landscape that can never really see farther than two years. Each of these engagements is interesting because you have to apply your expertise to a new setting. But as much as you are learning, you’re taking two steps back for every three steps forward because much of what you learn with each new engagement is just the bare necessity in order to even be relevant. It’s interesting but challenging. Thrilling but exhausting. Engaging but distracting. There are cases, of course, where new clients regard your broad expertise as a significant selling point. They like that you can apply consumer insights to a professional B2B setting, or that you can help apply change management to consumer engagement. The first advantage of horizontal expertise, then, is how the application of expertise to many verticals always keeps the expert engaged and learning.

• Lodging REITs (e.g., Hospitality Properties Trust [HPT]), which hold properties such as hotels, resorts, and travel centers. • Self-storage REITs (e.g., Public Storage [PSA]), which specialize in both owning self-storage facilities and renting storage spaces to customers. • Office REITs (e.g., Boston Properties [BXP]), which own, operate, and lease space in office buildings. • Industrial REITs (e.g., PS Business Parks [PSB]), which own and manage properties such as warehouses and distribution centers. • Data center REITs (e.g., Equinix [EQIX]), which own data centers, properties that store and operate data servers and other computer networking equipment. • Timberland REITs (e.g., Rayonier [RYN]), which hold forests and other types of real estate dedicated to harvesting timber. • Specialty REITs, which narrow in on very specific properties such as casinos, cell phone towers, or educational facilities.

Later, I sat down drunk on the corner of Carondelet and Canal Streets, listening for the rumble of the streetcar that would take me back uptown to my apartment, watching the evening sun bleed from the streets, the city shifting into night, when it truly became New Orleans: the music, the constant festival, the smell of late evening dinners pouring out, layering the beer-soaked streets, prostitutes, clubs with DJs, rowdy gay bars, dirty strip clubs, the insane out for a walk, college students vomiting in trash cans, daiquiri bars lit up like supermarkets, washing-machine-sized mixers built into the wall spinning every color of daiquiri, lone trumpet players, grown women crying, clawing at men in suits, portrait painters, spangers (spare change beggars), gutter punks with dogs, kids tap-dancing with spinning bike wheels on their heads, the golden cowboy frozen on a milk crate, his golden gun pointed at a child in the crowd, fortune-tellers, psycho preachers, mumblers, fighters, rock-faced college boys out for a date rape, club chicks wearing silver miniskirts, horse-drawn carriages, plastic cups piling against the high curbs of Bourbon Street, jazz music pressing up against rock-and-roll cover bands, murderers, scam artists, hippies selling anything, magic shows and people on unicycles, flying cockroaches the size of pocket rockets, rats without fear, men in drag, business execs wandering drunk in packs, deciding not to tell their wives, sluts sucking dick on open balconies, cops on horseback looking down blouses, cars wading across the river of drunks on Bourbon Street, the people screaming at them, pouring drinks on the hood, putting their asses to the window, whole bars of people laughing, shot girls with test tubes of neon-colored booze, bouncers dragging skinny white boys out by their necks, college girls rubbing each other’s backs after vomiting tequila, T-shirts, drinks sold in a green two-foot tube with a small souvenir grenade in the bottom, people stumbling, tripping, falling, laughing on the sidewalk in the filth, laughing too hard to stand back up, thin rivers of piss leaking out from corners, brides with dirty dresses, men in G-strings, mangy dogs, balloon animals, camcorders, twenty-four-hour 3-4-1, free admission, amateur night, black-eyed strippers, drunk bicyclers, clouds of termites like brown mist surrounding streetlamps, ventriloquists, bikers, people sitting on mailboxes, coffee with chicory, soul singers, the shoeless, the drunks, the blissful, the ignorant, the beaten, the assholes, the cheaters, the douche bags, the comedians, the holy, the broken, the affluent, the beggars, the forgotten, and the soft spring air pregnant with every scent created by such a town.

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LEARN: Listen, Empathize, Apologize, Respond, and Notify

tool (some 30 to 40 questions, for example) available in a format that doesn’t need to be answered in person. Those who make it through this screening should be automatically invited to sign up for step two of the process: a telephone interview. This means that someone who is working two jobs at present and can only find the time at, say, 11 p.m. to apply, can receive serious, sincere interest from your company by 11:40 p.m. in the form

He believes hospitality doesn’t belong just in the hospitality industry—restaurants, hotels, cruise lines, tourism—but in every industry, in every company, in every transaction.

He believes hospitality doesn’t belong just in the hospitality industry—restaurants, hotels, cruise lines, tourism—but in every industry, in every company, in every transaction. Notably, Danny believes hospitality is not the same as service.

Hospitals are the equivalent of resorts for sick people.

I was amazed at how expensive economists thought doctors were. They instituted many economic maneuvers—de-skilling medicine onto nurses and physician assistants; computerizing medical decision-making; substituting algorithms for thinking—because they assumed that doctors were such expensive commodities. And yet doctors were not expensive, at least, not the doctors I knew. We cost no more than the nurses, the middle managers, and the information technicians, alas. Adding up all the time I spent with Mrs. Muller, the cost of her accurate diagnosis was about the same as one MRI scan, wholesale. Economists did the same thing with the other remedies of premodern medicine—good food, quiet surroundings, and the little things—treating them as expensive luxuries and cutting them out of their calculations. At Laguna Honda, for instance, while most patients were on fifteen or even twenty daily medications, many of which they didn’t need, the budget for a patient’s daily meals had been pared down to seven dollars, which could supply only the basics. I began to wonder: Had economists ever applied their standard of evidence-based medicine to their own economic assumptions? Under what conditions, with which patients and which diseases was it cost-effective to trade good food, clean surroundings, and doctor time for medications, tests, and procedures? Especially ones that patients didn’t need? Although Mrs. Muller was an impressive example of Laguna Honda’s Slow Medicine, she wasn’t the only one. Almost every patient I admitted had incorrect or outmoded diagnoses and was taking medications for them, too. Medications that required regular blood tests; caused side effects that necessitated still more medications; and put the patient at risk for adverse reactions. Typically my patients came in taking fifteen to twenty-five medications, of which they ended up needing, usually, only six or seven. And medications, even the cheapest, were expensive. Adding in the cost of side effects, lab tests, adverse reactions, and the time pharmacists, doctors, and nurses needed to prepare, order, and administer them, each medication cost something like six or seven dollars a day. So Laguna Honda’s Slow Medicine, to the extent that it led to discontinuing ten or twelve unnecessary medications, was more efficient than efficient health care by at least seventy dollars per day. I

Gulmarg in December is a winter wonderland nestled in the heart of the Indian Himalayas. As the first snowflakes blanket the landscape, the entire region transforms into a picturesque paradise. The quaint town of Gulmarg becomes a hub for snow enthusiasts, offering a myriad of activities such as skiing, snowboarding, and snowshoeing. The Gulmarg Gondola, one of the highest cable cars in the world, provides breathtaking views of the snow-capped peaks. Adventure-seekers can also explore the pristine forests on snowmobiles or enjoy a serene horse-drawn sledge ride. The cozy hotels and cottages offer warm hospitality and delicious Kashmiri cuisine, making Gulmarg in December an idyllic destination for a winter getaway amidst nature's splendor. click here to book now-

Hotels aren’t about rooms. They aren’t about amenities. They’re about people.” The people who work at the Nantucket Hotel and Resort are some of the very finest in the hospitality industry.

The other distinctive thing about them, and the reason I like to go to Hazlitt's, is that they cannot bear to admit that they don't know the location of something they feel they ought to know, like a hotel, which I think is rather sweet. to become a London cab driver you have to master something called The Knowledge--in effect, learn every street, hospital, hotel, police station, cricket ground, cemetery, and other notable landmarks in this amazingly vast and confusing city. It takes years and the cabbies are justifiably proud of their achievement. It would kill them to admit that there could exist in central London a hotel that they have never heard of. So what the cabbie does is probe. He drives in no particular direction for a block or two, then glances at you in the mirror and in an over casual voice says, “Hazlitt’s–that’s the one on Curzon Street, innit, guv? Opposite the Blue Lion?” But the instant he sees a knowing smile of demure forming on your lips, he hastily says, “No, hang on a minute, I’m thinking of Hazelbury. Yeah, Hazelbury. You want Hazlitt’s, right?” He’ll drive on a bit in a fairly random direction. “That’s this side of Shepherd’s Bush, innit?” he’ll suggest speculatively. When you tell him that it’s on Frith Street, he says, “Yeah, that’s the one. Course it is. I know it–modern place, lots of glass.” “Actually, it’s an eighteenth-century brick building.” “Course it is. I know it.” And he immediately executes a dramatic U-turn, causing a passing cyclist to steer into a lamppost (but that’s all right because he has on cycle clips and one of those geeky slip-stream helmets that all but invite you to knock him over). “Yeah you had me thinking of the Hazelbury,” the driver adds, chuckling as if to say it’s a lucky thing he sorted that one out for you, and then lunges down a little side street off the Strand called Running Sore Lane or Sphincter Passage, which, like so much else in London, you had never noticed was there before. Hazlitt’s is a nice hotel, but the thing I like about it is that it doesn’t act like a hotel. It’s been there for years, and the employees are friendly–always a novelty in a big-city hotel– but they do manage to give the slight impression that they haven’t been doing this for very long. Tell them that you have a reservation and want to check in and they get a kind of panicked look and begin a perplexed search through drawers for registration cards and room keys. It’s really quite charming. And the delightful girls who cleans the rooms–which, let me say, are always spotless and exceedingly comfortable–seldom seem to have what might be called a total command of English, so that when you ask them for a bar of soap or something you see that they are watching your mouth closely and then, pretty generally, they return after a bit with a hopeful look bearing a potted plant or a commode or something that is manifestly not soap. It’s a wonderful place. I wouldn’t go anywhere else.

When I arrived, I was like a half-carved sculpture, my personality still an undefined image. But the city wears you down, chisels away at everything you don’t need, streamlines your emotions and character until you are hard cut, fully defined, and perfect like a Rodin sculpture. That is something truly wonderful, the kind of self-crystallization not available in any other city.

She hated to admit it, but the man bore a hole straight into her heart. She’d been holding back. “Your work is lovely and adequate, yes, your technique acceptable. Your paintings would look wonderful upon the walls of a hotel or a hospital or… wherever. But greatness only comes from the balance of the eye and the heart. Unless you can be honest with yourself, unless you can be brave and take risks, then I’m afraid there’s little any of us can do for your journey.” Megan told herself not to get misty-eyed. She blinked and forced a smile to her face. This man, he wasn’t standing in her way; she understood that now. None of them were. She couldn’t move forward because she was still holding back.

We are in no position to dispute the claim that when you wash your hair, you prefer to dump fifteen bottles of lavender and poppy seed shampoo all over your scalp like some gooey shower freak.

There are now three entities in the room: the housekeeper, the man, and the man's penis. Tow of these entities are rather pleased with the current situation.

It was hard to eat when there was an armed police officer standing outside your hotel room. Someone from the hospital had leaked Mom’s story, and the media was already swarming the hospital. Marcos had told Dad our security was only an extra precaution, but nobody believed him. Definitely not me. People didn’t carry guns unless there was a reason.

The Church is not a hotel for saints, it is a hospital for sinners.

He had smiled, but his eyes were full of sad knowledge. He had known that nothing would be the same for him again, that his stay in the hospital was not to be the brief interlude he had bracingly told her mother it would be. And he had not come home. And maybe I should not go home, she thought, her heart breaking with sorrow. And beneath the sorrow she felt vividly unsafe, as she did when she saw that the plot of a novel would finally resolve itself, and how this might be brought about.

When he returned to Florida in the early part of 1939, Hemingway took his boat the Pilar across the Straits of Florida to Havana, where he checked into the Hotel Ambos Mundos. Shortly thereafter, Martha joined him in Cuba and they first rented, and later in 1940, purchased their home for $12,500. Located 10 miles to the east of Havana, in the small town of San Francisco de Paula, they settled into what they called Finca Vigía, the Lookout Farm. On November 20, 1940, after a difficult divorce from Pauline, Ernest and Martha got married. Even though Cuba had become their home, they still took editorial assignments overseas, including one in China that Martha had for Collier’s magazine. Returning to Cuba just prior to the outbreak of World War II, he convinced the Cuban government to outfit his boat with armaments, with which he intended to ambush German submarines. As the war progressed, Hemingway went to London as a war correspondent, where he met Mary Welsh. His infatuation prompted him to propose to her, which of course did not sit well with Martha. Hemingway was present at the liberation of Paris and attended a party hosted by Sylvia Beach. He, incidentally, also renewed a friendship with Gertrude Stein. Becoming a famous war correspondence he covered the Battle of the Bulge, however he then spent the rest of the war on the sidelines hospitalized with pneumonia. Even so, Ernest was awarded the Bronze Star for bravery. Once again, Hemingway fell in lust, this time with a 19-year-old girl, Adriana Ivancich. This so-called platonic, wink, wink, love affair was the essence of his novel Across the River and Into the Trees, which he wrote in Cuba.

Home is the sacred space---external or internal---where we don't have to be afraid; where we are confident of hospitality and love. In our society, we have many homeless people sleeping not only on the streets, in shelters or in welfare hotels, but vagabonds who are in flight, who never come home to themselves. They seek a safe place through alcohol or drugs, or security in success, competence, friends, pleasure, notoriety, knowledge, or even a little religion. They have become strangers to the themselves, people who have an address but are never at home, who never hear the voice of love or experience the freedome of God's children.

Once Guerra’s audiences learn about the brands that inspired Walnut Hill, they are more likely to understand the reason behind strategies like the “15–5” rule: At 15 feet from a patient or a visitor, an employee should make eye contact. At 5 feet the employee should greet and say hello to the patient or, if the patient looks confused, ask if he or she needs help. Guerra explains that the hospital adopted the strategy from studying hospitality techniques at hotel chains like the JW Marriott.

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He frowned and reached out, lifting a lock of her hair off her shoulder. “Do you have mud in your hair?” “Probably,” she said. “I was standing on the porch, appreciating the beauty of this nice spring morning when one end gave way and spilled me right into a big, nasty mud puddle. And I wasn’t brave enough to try out the shower—it’s beyond filthy. But I thought I got it all off.” “Oh, man,” he said, surprising her with a big laugh. “Could you have had a worse day? If you’d like, I have a shower in my quarters—clean as a whistle.” He grinned again. “Towels even smell like Downy.” “Thanks, but I think I’ll just move on. When I get closer to the coast, I’m going to get a hotel room and have a quiet, warm, clean evening. Maybe rent a movie.” “Sounds nice,” he said. “Then back to Los Angeles?” She shrugged. “No,” she said. She couldn’t do that. Everything from the hospital to the house would conjure sweet memories and bring her grief to the surface. She just couldn’t move on as long as she stayed in L.A. Besides, now there was nothing there for her anymore.

There is was: Travel . For a man like me, someone who made friends in fifth grade only to lose them in the sixth grade and, in another state, make new ones to lose in the seventh grade, I could no longer deny my addiction to relocation.

Tipping change is bad luck, people. If you can't round your generosity up to a whole dollar, then just embrace your cheapness. Don't try to pay off your guilty conscience with quarters.