Hospitality Hotel Quotes

But after I got them to leave and shut the door and turned off the light it wasn't any good. It was like saying good-by to a statue. After a while I went out and left the hospital and walked back to the hotel in the rain.

The obscenities of this country are not girls like you. It is the poverty which is obscene, and the criminal irresponsibility of the leaders who make this poverty a deadening reality. The obscenities in this country are the places of the rich, the new hotels made at the expense of the people, the hospitals where the poor die when they get sick because they don't have the money either for medicines or services. It is only in this light that the real definition of obscenity should be made.

My degree was garbage stuffed inside a trash can of student loans.

After a while I went out and left the hospital and walked back to the hotel in the rain.

I close my eyes and he smells like him. His arms are his. Everything is normal, except I’m wearing clothes and he’s in a hospital robe, and we’re not in a hotel room. He is still him, wearing my heart on his sleeve. Everything I want, right here, in my arms.

They ate and drank moderately, walked a lot, and had real vacations: They had not forgotten Dr. Diet, Dr. Quiet, and Dr. Merryman. Page

New Orleans, the storm, Perry, the river: they all reminded me not to take anything for granted. It all washes away, and we are all washed away with it. So when then ground is steady and the sky is clear, we should breathe deep until our lungs inflate against our ribs and hold in that one breath until we are lightheaded with the privilege of being human. The absolute privilege of being human.

The wrought-iron gate squeaked as Lucas opened it. He lowered the rented bike down the stone steps and onto the sidewalk. To his right was the most famous Globe Hotel in Paris, disguised under another name. In front of the entrance five Curukians sat on mopeds. Lu-cas and his eighteen-month-old friend then shot out across the street and through the invisible beam of an-other security camera. He rode diagonally across the place de la Concorde and headed toward the river. It seemed only natural. The motorcycles trailed him. He pedaled fast across the Alex-andre III bridge and zipped past Les Invalides hospital. He tried to turn left at the Rodin Museum, but Goper rode next to him, blocking his escape.

Look for the darkened graveyards, the derelict hotels, the emptied and decaying old hospitals. Wait past midnight, and see what appears.

الفنادق كالمستشفيات تدفع فيها ألوف الجنيهات و مع ذلك يسمونك ضيفا !

there wasn't a stove and we put cans of beans in hot water in the sink to heat them up and we read the Sunday papers on Monday after digging them out of the trash cans but somehow we managed money for wine and the rent and the money came off the streets out of hock shops out of nowhere and all that mattered was the next bottle and we drank and sang and fought were in and out of drunk tanks car crashes hospitals we barricaded ourselves against the police and the other roomers hated us and the desk clerk of the hotel feared us and it went on and on and it was one of the most wonderful times of my life. -- Bumming with Jane

how many of those I called Bad Boys and Bad Girls were, in reality, spiritually thirsty and spiritually sick. Perhaps they were the most sensitive, the most easily hurt of all my patients, the most tortured by the human fate of knowing we are going to die.

Those who do not have will always serve those who do.

In the Middle Ages, charity was accepted as doing as much for the giver as it did for the receiver,

Give me thirty minutes in a hostel, hotel or hospital and I can walk out with a novel idea.

The sequence of doors we passed made me think of all the rooms of my past and future. The hospital ward I was born in, classrooms, tents, churches, offices, hotels, museums, nursing homes, the room I’ll die in. (Has it been built yet?)

So when the ground is steady and the sky is clear, we should breathe deep until our lungs inflate against our ribs and hold in that one breath until we are light-headed with the privilege of being alive. The absolute privilege of being human.

The meaning behind your passion, whether it be for hospitality, law, or hot sauce, now translates into value. In the Age of Ideas this is what the market demands, and you have the power to give it to them by unlocking your unique creative potential.

I began to consider, upon the thought of "permanently" relocating, everything New York had made me. When I arrived, I was like a half-carved sculpture, my personality still and undefined image. But the city wears you down, chisels away at everything you don't need, streamlines your emotions and character until you are hard cut, fully defined, and perfect like a Rodin sculpture. That is something truly wonderful, the kind of self-crystallyzation not available in any other city. But then, if you stay too long, it keeps on wearing you down, chipping away at traits you cherish, character that you've earned. Stay forever, and it will grind you down to nothing.

He'd expected that at the very least he'd be able to slip into a decent social scene, but the problem with dropping out of the world is that that world moves on without you, and between the time spent on an all-consuming substance and the time spent working soul-crushing retail jobs while he tried not to think about the substance and the time spent in hospitals and rehab facilities, Paul was twenty-three years old and looked older.

There were usually not nearly as many sick people inside the hospital as Yossarian saw outside the hospital, and there were generally fewer people inside the hospital who were seriously sick. There was a much lower death rate inside the hospital than outside the hospital, and a much healthier death rate. Few people died unnecessarily. People knew a lot more about dying inside the hospital and made a much neater job of it. They couldn’t dominate Death inside the hospital, but they certainly made her behave. They had taught her manners. They couldn’t keep Death out, but while she was there she had to act like a lady. People gave up the ghost with delicacy and taste inside the hospital. There was none of that crude, ugly ostentation about dying that was so common outside of the hospital. They did not blow-up in mid-air like Kraft or the dead man in Yossarian’s tent, or freeze to death in the blazing summertime the way Snowden had frozen to death after spilling his secret to Yossarian in the back of the plane. “I’m cold,” Snowden had whimpered. “I’m cold.” “There, there,” Yossarian had tried to comfort him. “There, there.” They didn’t take it on the lam weirdly inside a cloud the way Clevinger had done. They didn’t explode into blood and clotted matter. They didn’t drown or get struck by lightning, mangled by machinery or crushed in landslides. They didn’t get shot to death in hold-ups, strangled to death in rapes, stabbed to death in saloons, blugeoned to death with axes by parents or children, or die summarily by some other act of God. Nobody choked to death. People bled to death like gentlemen in an operating room or expired without comment in an oxygen tent. There was none of that tricky now-you-see-me-now-you-don’t business so much in vogue outside the hospital, none of that now-I-am-and-now-I-ain’t. There were no famines or floods. Children didn’t suffocate in cradles or iceboxes or fall under trucks. No one was beaten to death. People didn’t stick their heads into ovens with the gas on, jump in front of subway trains or come plummeting like dead weights out of hotel windows with a whoosh!, accelerating at the rate of thirty-two feet per second to land with a hideous plop! on the sidewalk and die disgustingly there in public like an alpaca sack full of hairy strawberry ice cream, bleeding, pink toes awry.

He died at forty-two. I was there to collect his talent. I was there at the hospital deathbed of my beloved Billie Holiday, just forty-four, her liver destroyed by drinking; I was there inside the hotel room of Charlie Parker, my singular jazz saxophonist, who died in his midthirties, but whose body was so ravaged by drugs the coroners thought he was sixty. Tommy Dorsey, the bandleader, choked in his sleep when he was fifty-one, too deep in pills to awaken. Johnny Allen Hendrix (you called him Jimi) swallowed a handful of barbiturates and expired. He was twenty-seven. It is not new, this idea that a purer art awaits you in a substance. But it is naive. I existed before the first grapes were fermented. Before the first whiskey was distilled. Be it opium or absinthe, marijuana or heroin, cocaine or ecstasy or whatever will follow, you may alter your state, but you will not alter this truth: I am Music. I am here inside you. Why would I hide behind a powder or a vapor? Do you think me so petty?

Your USP is never what you think it is. It is what your customer think it is.

Find us a hotel. Something NOT HAUNTED. Can't emphasize this enough.

So briefly outline your problem, offer a solution if you have one, and then ask whom you should speak with to have the problem solved. “Should I speak to a manager about this?

The manager had just returned from a hospitality conference in Jakarta, where he had learned that the main duty of hotel staff was not to deliver but to over-deliver.

In war, demonization of the enemy is a central parameter in the behavior of a combatant. Likewise, in hotel marketing, demonization of OTAs is a central parameter in the behavior of an entrepreneur

The West’s unique and, when you thought about it, surprising ideal—that a society should take care of its sick poor—had originated in those monastic hospices and infirmaries of the Middle Ages. But

He devoured morning shows, daytime shows, late-night talk shows, soaps, situation comedies, Lifetime Movies, hospital dramas, police series, vampire and zombie serials, the dramas of housewives from Atlanta, New Jersey, Beverly Hills and New York, the romances and quarrels of hotel-fortune princesses and self-styled shahs, the cavortings of individuals made famous by happy nudities, the fifteen minutes of fame accorded to young persons with large social media followings on account of their plastic-surgery acquisition of a third breast or their post-rib-removal figures that mimicked the impossible shape of the Mattel company’s Barbie doll, or even, more simply, their ability to catch giant carp in picturesque settings while wearing only the tiniest of string bikinis; as well as singing competitions, cooking competitions, competitions for business propositions, competitions for business apprenticeships, competitions between remote-controlled monster vehicles, fashion competitions, competitions for the affections of both bachelors and bachelorettes, baseball games, basketball games, football games, wrestling bouts, kickboxing bouts, extreme sports programming and, of course, beauty contests.

Back in my hotel room, nestled in the middle of the bed with a takeout carton of chicken pad Thai in my lap, I could have cried tears of relief. There were no people and no police and no beeping hospital equipment.

A local phrase book, entitled Speak in Korean, has the following handy expressions. In the section 'On the Way to the Hotel': 'Let's Mutilate US Imperialism!' In the section 'Word Order': 'Yankees are wolves in human shape—Yankees / in human shape / wolves / are.' In the section 'Farewell Talk': 'The US Imperialists are the sworn enemy of the Korean people.' Not that the book is all like this—the section 'At the Hospital' has the term solsaga ('I have loose bowels'), and the section 'Our Foreign Friends Say' contains the Korean for 'President Kim Il Sung is the sun of mankind.' I wanted a spare copy of this phrase book to give to a friend, but found it was hard to come by. Perhaps this was a sign of a new rapprochement with the United States, or perhaps it was because, on page 46, in the section on the seasons, appear the words: haemada pungnyoni dumnida ('We have a bumper harvest every year').

FOR SOME TIME, I have believed that everyone should be allowed to have, say, ten things that they dislike without having to justify or explain to anyone why they don’t like them. Reflex loathings, I call them. Mine are: Power walkers. Those vibrating things restaurants give you to let you know when a table is ready. Television programs in which people bid on the contents of locked garages. All pigeons everywhere, at all times. Lawyers, too. Douglas Brinkley, a minor academic and sometime book reviewer whose powers of observation and generosity of spirit would fit comfortably into a proton and still leave room for an echo. Color names like taupe and teal that don’t mean anything. Saying that you are going to “reach out” to someone when what you mean is that you are going to call or get in touch with them. People who give their telephone number so rapidly at the end of long phone messages that you have to listen over and over and eventually go and get someone else to come and listen with you, and even then you still can’t get it. Nebraska. Mispronouncing “buoy.” The thing that floats in a navigation channel is not a “boo-ee.” It’s a “boy.” Think about it. Would you call something that floats “boo-ee-ant”? Also, in a similar vein, pronouncing Brett Favre’s last name as if the “r” comes before the “v.” It doesn’t, so stop it. Hotel showers that don’t give any indication of which way is hot and which cold. All the sneaky taxes, like “visitor tax” and “hospitality tax” and “fuck you because you’re from out of town tax,” that are added to hotel bills. Baseball commentators who get bored with the game by about the third inning and start talking about their golf game or where they ate last night. Brett Favre. I know that is more than ten, but this is my concept, so I get some bonus ones.

The symmetry of it all, or was it the emptied, seemingly ransacked neatness of his room, tied a knot in my throat. It reminded me less of a hotel room when you wait for the porter to help you take your things downstairs after a glorious stay that was ending too soon, than of a hospital room after all your belongings have been packed away, while the next patient, who hasn't been admitted yet, still waits in the emergency room exactly as you waited there yourself a week earlier. This was a test run for our final separation. Like looking at someone on a respirator before it's finally turned off days later.

The two of us, in the rain, went down streets of vacant lots. The sidewalks in that part of the world sink and evade your step, in winter the branches of the little ash trees at the edge hold the raindrops a long time, a tenuous fairyland trembling in the breeze. Our way back to the hospital led past a number of newly built hotels, some had names, others hadn’t even gone to that much trouble. “Rooms by the week” was all they had to say for themselves. The war had suddenly emptied them of all the workers and wage slaves who had lived there. They wouldn’t even come back to die. Dying is work, too, but they’d do it somewhere else.

My family were playing out an age-old scene that I suppose is rarely seen now in the modern world, where we die in impersonal hospitals or hospices, cared for by caring professionals, whose caring expressions (just like mine at work) will disappear off their faces as soon as they turn away, like the smiles of hotel receptionists.

The sequence of doors we passed made me think of all the rooms of my past and future. The hospital ward I was born in, classrooms, tents, churches, offices, hotels, museums, nursing homes, the room I’ll die in. (Has it been built yet?) Cars’re rooms. So are woods. Skies’re ceilings. Distances’re walls. Wombs’re rooms made of mothers. Graves’re rooms made of soil.

One time, Alexander Nikolaevich discovered, Stalin invited an old friend back in Georgia to Moscow for a reunion. They dined and drank—Stalin took pride in his hospitality and his menus, which he personally curated.7 Later the same night, the friend was arrested in his hotel room. He was executed before dawn. This could not be explained with any words or ideas available to man.8

They [the dying in hospitals] did not blow up in mid-air like Kraft or the dead man in Yossarian's tent, or freeze to death in the blazing summertime the way Snowden had frozen to death after spilling his secret to Yossarian in the back of the plane. […] They didn't take it out on the lam weirdly inside a cloud the way Clevinger had done. They didn't explode into blood and clotted matter. They didn't drown or get struck by lightning, mangled by machinery or crushed in landslides. They didn't get shot to death in hold-ups, strangled to death in rapes, stabbed to death in saloons, bludgeoned to death with axes by parents or children, or die summarily by some other act of God. Nobody choked to death. People bled to death like gentlemen in an operating room or expired without comment in an oxygen tent. There was none of that tricky now-you-see-me-now-you-don't business so much in vogue outside the hospital, none of that now-I-am-and-now-I-ain't. There were no famines or floods. Children didn't suffocate in cradles or iceboxes or fall under trucks. No one was beaten to death. People didn't stick their heads into ovens with the gas on, jump in front of subway trains or come plummeting like dead weights out of hotel windows with a whoosh! accelerating at the rate of thirty-two feet per second to land with hideous plop! on the sidewalk and die disgustingly there in public like an alpaca sack full of hair strawberry ice cream, bleeding, pink toes awry

Last year we stepped onto an elevator. We politely asked the white lady behind us If she could please take the next lift To continue social distancing. Her face flared up like a cross in the night. Are you kidding me? she yelled, Like we'd just declared Elevators for us only Or Yous must enter from the back Or No yous or dogs allowed Or We have the right to refuse Humanity to anyone Why it's so perturbing for privileged groups to follow restrictions of place & personhood. Doing so means for once wearing the chains their power has shackled on the rest of us. It is to surrender the one difference that kept them separate & thus superior. Meanwhile, for generations we've stayed home, [segre] gated, kept out of parks, kept out of playgrounds, kept out of pools, kept out of public spaces, kept out of outside spaces, kept out of outer space, kept out of movie theaters, kept out of malls, kept out of restrooms, kept out of restaurants, kept out of taxis, kept out of buses, kept out of beaches, kept out of ballot boxes, kept out of office, kept out of the army, kept out of the hospitals, kept out of hotels, kept out of clubs, kept out of jobs, kept out of schools, kept out of sports, kept out of streets, kept out of water, kept out of land, kept out of kept in kept from kept behind kept below kept down kept without life. Some were asked to walk a fraction / of our exclusion for a year & it almost destroyed all they thought they were. Yet here we are. Still walking, still kept.

interchangeable. The essence of hospitality—hospes—is that guest and host are identical, if not in the moment, then at some moment. Whatever our current role, it was temporary. With time and the seasons, a host goes traveling and becomes a guest; a guest returns home and becomes a host. That is what the word hospitality encodes. And in a hospital, the meaning of that interchangeability is even more profound, because in the hospital, every host will for sure become a guest; every doctor, a patient. That

Of all the students in Desplein’s hospital, Horace Bianchon was one of those to whom he most warmly attached himself. Before being a house surgeon at the Hotel-Dieu, Horace Bianchon had been a medical student lodging in a squalid boarding house in the Quartier Latin, known as the Maison Vauquer. This poor young man had felt there the gnawing of that burning poverty which is a sort of crucible from which great talents are to emerge as pure and incorruptible as diamonds, which may be subjected to any shock without being crushed.

raving maniacs, half paralysed with hunger and fear’. In collaboration with an UNRRA team, the soldiers took over a former Napola School at Feldafing, drafted many of its German staff, including cooks and medical personnel, and turned it into a refugee camp, with a nearby hotel requisitioned as hospital accommodation. The number of inmates rapidly grew to some 4,000. By the end of May 1945, the camp had experienced its first survivor wedding and those in the hospital – now moved to a former monastery – had been treated to a concert by the Kovno Ghetto orchestra, dressed in their striped concentration-camp pyjamas.

Back in New York, my dad refused to admit that he had a wife, much less a daughter on the way. This fantasy came to an end when he picked up his mail to find a postcard from a grinning woman, with a swelling belly, firing off automatic weapons with a group of equally happy Uzbek men. The caption read, 'Enjoying the afternoon with your daughter!' On July 19, exactly four weeks before I was born, my father opened the door to find a woman wearing a burka, the traditional dress of Iran. When my mother finally went into labor at St. Luke's-Roosevelt Hospital, my dad was finally forced to venture outside his circle of comfort. Having done so—and meeting me—he realized it wasn't so bad out there.

After mom left, I was doing well enough that I transitioned from the hospital room to sharing the room at the Mologne House with my dad. He was the only one of the family left on a permanent basis. It was just Dad and me in that one room. At times, that was pretty miserable! I would wake up in the morning and he’d be sitting there at this little table in the hotel room, drinking his coffee and just looking at me. I get it now; he was just being a dad. But while it was happening, I thought, What are you looking at, Dad? Quit staring at me. And then he also washed my clothes, which astounded me. He was doing things I’d never seen the man do before. So even with his annoying staring at me while I slept thing, I was grateful he was there.

9:12 P.M.—GROUND ZERO, WASHINGTON, D.C. Without warning, the capital of the United States was obliterated. At precisely 9:12 p.m. Eastern, in a millisecond of time, in a blinding flash of light, the White House simply ceased to exist, as did everything and everyone else for miles in every direction. No sooner had the first missile detonated in Lafayette Park than temperatures soared into the millions of degrees. The firestorm and blast wave that followed consumed everything in its path. Gone was the Treasury building, and with it the headquarters of the United States Secret Service. Gone was the FBI building, and the National Archives, and the Supreme Court, and the U.S. Capitol and all of its surrounding buildings. Wiped away was every monument, every museum, every restaurant, every hotel, every hospital, every library and landmark of any kind, every sign of civilization.

I spend a lot of free time—in California and when I’m traveling—visiting children’s hospitals. It makes me so happy to be able to brighten those kids’ day by just showing up and talking with them, listening to what they have to say and making them feel better. It’s so sad for children to have to get sick. More than anyone else, kids don’t deserve that. They often can’t even understand what’s wrong with them. It makes my heart twist. When I’m with them, I just want to hug them and make it all better for them. Sometimes sick children will visit me at home or in my hotel rooms on the road. A parent will get in touch with me and ask if their child can visit with me for a few minutes. Sometimes when I’m with them I feel like I understand better what my mother must have gone through with her polio. Life is too precious and too short not to reach out and touch the people we can. You know, when I was going

THE STORY GOES THAT I sucked too avidly at my mother’s breast, and caused an abscess to bloom in the tender flesh of her left nipple. My grandmother, less kind in those days than afterward, disapproved strongly when at seventeen my mother had married, and managed to instill her daughter with a powerful sense of ill-equipment for the task of mothering me; the failure of her breast to bear up to the ardor of my infant lips filled my mother with shame. She didn’t go to the doctor as quickly as she ought to have. By the time my father found her, collapsed across the keys of the hotel’s piano, and got her into the county hospital, a staph infection had already taken hold of her blood. She died on February 18, 1951, five weeks after giving birth, and thus, naturally, I’ve no memory of her. I can, however, manage to recall a few things about my father, George Tripp, called Little George to distinguish him from my paternal grandfather, his namesake, from whom I’m supposed to

I love this song, can you turn it up?” I reached and turned the dial up on the Vance Joy song “Red Eye.” Adam bobbed his head to the music. At the stoplight I looked over at him. He was wearing the black beanie my brother had given him, his black Wayfarers, and the hospital gown. I laughed. He turned to me and smiled. “What?” he said. “You’re cute.” “Oh yeah? Wanna fool around?” He grinned. I was glad that Adam couldn’t see my eyes welling up behind my sunglasses. The car behind us honked. I hit the gas and my car lurched forward from the intersection. “How much time do we have?” I asked. “What? Are you serious?” “Yes, Adam, I am serious.” He was having a good day. He reached for my phone. “We have like an hour and a half before Leah freaks out.” I knew I was taking a big chance, but how could I say no to him? There was so much joy in him that day just because he got to go to the drive-thru at In-N-Out. “Okay.” I glanced over at him and flattened my lips. “You better not have a seizure on me.” “I can’t think of a better place to have a seizure. Although I can see how that wouldn’t be much fun for you.” I laughed hysterically. “Oh man, I didn’t mean literally on me; I meant on my watch.” “Well, Charlotte, I don’t have much control over that, but I’ll try. You know what helps?” “What?” “Alcohol.” “Really?” As we passed the Four Seasons he said, “Pull in here.” “This is too expensive, Adam.” “What? Are you crazy?” The energy in the car was tangible. “This may be the last time I ever go to a hotel with a girl. I’m paying. I have a ton of money. Come on, Charlotte, please?” His mood was instantly lighter than it had been in several days. “Okay.” I did a U-turn and pulled into the driveway of the hotel.

MATHEMATICAL MIRACLE Some years ago, I heard a story which has been making the rounds in Midwest A.A. circles for years. I don’t have any names to back up this story, but I have heard it from many sources, and the circumstances sound believable. A man in a small Wisconsin city had been on the program for about three years and had enjoyed contented sobriety through that period. Then bad luck began to hit him in bunches. The firm for which he had worked for some fifteen years was sold; his particular job was phased out of existence, and the plant moved to another city. For several months, he struggled along at odd jobs while looking for a company that needed his specialized experience. Then another blow hit him. His wife was forced to enter a hospital for major surgery, and his company insurance had expired. At this point he cracked, and decided to go on an all-out binge. He didn’t want to stage this in the small city, where everyone knew his sobriety record. So he went to Chicago, checked in at a North Side hotel, and set forth on his project. It was Friday night, and the bars were filled with a swinging crowd. But he was in no mood for swinging—he just wanted to get quietly, miserably drunk. Finally, he found a basement bar on a quiet side street, practically deserted. He sat down on a bar stool and ordered a double bourbon on the rocks. The bartender said, “Yes, sir,” and reached for a bottle. Then the bartender stopped in his tracks, took a long, hard look at the customer, leaned over the bar, and said in a low tone, “I was in Milwaukee about four months ago, and one night I attended an open meeting. You were on the speaking platform, and you gave one of the finest A.A. talks I ever heard.” The bartender turned and walked to the end of the bar. For a few minutes, the customer sat there—probably in a state of shock. Then he picked his money off the bar with trembling hands and walked out, all desire for a drink drained out of him. It is estimated that there are about 8,000 saloons in Chicago, employing some 25,000 bartenders. This man had entered the one saloon in 8,000 where he would encounter the one man in 25,000 who knew that he was a member of A.A. and didn’t belong there. Chicago, Illinois

God was still smiling when he went into the guest room for his suitcase. He looked in the closet and under the perfectly made bed. He even pulled out the drawers of the one armoire on the far side of the room, but couldn’t find it. He was about to go back downstairs and ask Day when he turned down the long hall and walked into Day’s master bedroom. His suitcase was tucked neatly in the corner. He pulled it out but immediately knew it was empty. He looked in the first dresser but those were Day’s clothes. The second identical dresser was on the other side and God did a double take at his few toiletries that were neatly aligned on top. God rubbed his hand on the smooth surface and felt his heart clench at how domestic this looked. His and his dressers…really. God yanked off his T-shirt and threw it in the hamper along with Day’s items. He washed up quickly and went back to his dresser to put on a clean shirt. His mouth dropped when he pulled out the dresser drawer. His shirts were neatly folded and placed in an organized arrangement. God went through all five drawers. His underwear, socks, shirts, sweats, all arranged neatly and in its own place. He dropped down on the bed and thought for a minute. At first he was joking, but Day really was domesticating him. Was God ready for that? Sure he loved Day, he’d take a bullet for him, but was he ready to play house? He pinched the bridge of his nose with his thumb and middle finger at the slight tension forming behind his eyes. God had been completely on his own since he was eighteen. He’d never shared space with anyone—hell, no one had ever wanted to. Fuck. Just last night Day was getting ready to fuck mini Justin Bieber, now he was cooking and cleaning for him and doing his damn laundry. He tried his best to shake off his anxiety. He never used the word love lightly. He meant what he’d said last night. God had only loved three people his entire life and for the past four years only one of them returned that love. Should he really tuck tail and run just because this was new territory? Hell no. All he did was unpack my suitcase. No big deal. He was just being hospitable. Damn sure is better than that seedy hotel. “My boyfriend’s just trying to make me comfortable.” He smirked and tried the term on his tongue again. “I have a boyfriend.” “Get your ass down here and stop overthinking shit! Dinner is getting cold!” Day yelled from the bottom of the stairs.

Soak blanket in gravy and make a delicious brick wrap. Serve in All Gravy Room at the Mandrake Hotel.

History seemed to repeat itself. Just as the white elite had successfully driven a wedge between poor whites and blacks following Bacon's Rebellion by creating the institution of black slavery, another racial caste system was emerging nearly two centuries later, in part due to efforts by white elites to decimate a multiracial alliance of poor people. By the turn of the twentieth century, every state in the South had laws on the books that disenfranchised blacks and discriminated against them in virtually every sphere of life, lending sanction to a racial ostracism that extended to schools, churches, housing, jobs, restrooms, hotels, restaurants, hospitals, orphanages, prisons, funeral homes, morgues, and cemeteries. Politicians competed with each other by proposing and passing ever more stringent, oppressive, and downright ridiculous legislation (such as laws specifically prohibiting blacks and whites from playing chess together). The public symbols and constant reminders of black subjugation were supported by whites across the political spectrum, though the plight of poor whites remained largely unchanged. For them, the racial bribe was primarily psychological.

Home is the sacred space---external or internal---where we don't have to be afraid; where we are confident of hospitality and love. In our society, we have many homeless people sleeping not only on the streets, in shelters or in welfare hotels, but vagabonds who are in flight, who never come home to themselves. They seek a safe place through alcohol or drugs, or security in success, competence, friends, pleasure, notoriety, knowledge, or even a little religion. They have become strangers to the themselves, people who have an address but are never at home, who never hear the voice of love or experience the freedome of God's children.

As new, more affordable players entered the hotel's realm (such as Airbnb focusing more and more on boutique properties), OTAs had to reinvent and adapt, in order to survive the next generation of distribution, where boundaries between OTAs, metasearch engines, review sites, marketplaces and bed banks will be just a semantic issue

the world how to party. Construction went on around the clock as workers finished up the Olympic venues spread across the city. Corporate hospitality tents had gone up on the beaches and in the parks. The new subway line to the Olympic Park in Barra da Tijuca had opened the week before, to much fanfare. In Ipanema and Copacabana, hotels were fully booked for the upcoming sixteen-day event, and

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Stare down a long hotel corridor and you’ll feel something like this: there’s something uncanny about the very nature of a hotel, its endless, involuntary repetition of home-seeming spaces, rooms that could almost be home but are always somehow slightly off. Cultural critic Wayne Koestenbaum writes, “The uncanny is home defamiliarized—its rule book torn at the seam. The hotel mutates the unhomelike into industry and canned hospitality.” And behind each one of those uncanny doors, perhaps, another uncanny aspiring star, each like the next and yet somehow slightly different.

Creating a website for a hotel without fully understanding their needs, their strengths and weaknesses is like selling expensive shoes without asking the customer for the size that he fits; they will do a good impression in the shoe rack, but you won’t be able to wear them and walk.

Because of the need for external connections, PMS strength is proportional to the number of tools it can integrate to. In a perfect world, in fact, PMS should be able to communicate with every single software/hardware in the hotel, but connections between PMS and third-party systems can be (and often are) challenging.

A (good) hotel photo shoot begins way before the photographer even grabs his cutting-edge technology camera. It begins with a meticulous shoot planning. So make sure to hire a pro, who knows the industry (Yeah, I know, everybody has a cousin who’s pretty good with Photoshop and owns an Iphone X, thanks but no, thanks).

Hotels' loyalty programs evolved, changed and made countless U-turns over the years, but a constant has surprisingly survived unscarred over the course of three decades: points.

Moving away from traditional hotel loyalty programs' model and offering a good mix of instant gratifications and long-term rewards based on the guest type is crucial to creating sustainable and scalable programs. And if it is unlikely that the industry will ever entirely move away from the points-for-stay model, most hotel brands are already integrating guest experience, recognition and service personalization as part of their loyalty programs, realizing that the in-house financial value of their guests is as important as their stay frequency.

Until a few years ago, booking a hotel online was a remarkably frustrating experience: once you chose the destination you had to browse through dozens of brand.com sites, search for rates, location, fill endless contact forms to, eventually, find out that the hotel you liked was fully booked. This process could take days, while today the same result can be achieved by simply applying a filter on TripAdvisor, with a much faster and less frustrating UX. Back in 2008, without a proper aggregator, the only possibility web users had was to search for very generic keywords on search engines. This explains why, only a decade ago, the query “Hotels in Paris” was at its peak of popularity, while today the same query produces only 1/4 of the original volume.

The reason why it has been so hard to replicate in the hotel industry is not due to a lack of a great ideas but more likely due a lack of resources, technical and political know-how to navigate through the various companies. The mere architecture of such a platform would probably need to be as big and as complex as all the PMS combined, so the costs involved are likely massive. This is mainly a game that can be won by resources, more than by agility.

While many hoteliers and marketers still look at social media as an ROI tool, it should be looked at primarily as a communication platform to engage with guests and potential guests. Hotels that are built with social elements in their DNA may receive more reservations through social media but that is a positive side-effect that one should consider as a bonus and not the main goal.

There is no space for absolutism in hotel tech.

A hotel is not a farm and it does not always pay to buy local, not even on an ethical level. The web reshaped the geography of the World and it is now easier to reach a 24/7 customer service in India or in the Philippines than your IT manager living two blocks from you. Keep it in mind next time your servers crash in the middle of the night.

When it comes to web design, listening solely to the hotel’s requests can put the whole website project in jeopardy, as hoteliers, who spend most of their day in the confined space of the four walls of their hotels, tend to develop a “partial blindness”: they often take the stronger features of their hotel for granted and they give an unjustifiably high value to some trivial characteristic.

Coffee, taxi, airport, meeting, hotel, coffee, taxi, airport. (Repeat ad inf.)

When uploading a photo of your hotel online, you are the eyes of your guests.

Hotel marketing starts on front desks and dies in academies.

When uploading a photo of your hotel online, you are the eyes (and the wallet) of your future guests, so don’t take it lightly

In any modern hotel, having a centralized system is critical in order to increase efficiency, avoid time waste and reduce human error, therefore PMS must eventually connect to nearly all the software the hotel is using.

The extreme competitiveness in travel is slowly bringing search engines, OTAs and metasearch engines to converge towards an increasingly homogeneous model. The reason is simple, almost Darwinian: the model that will prove to be the most efficient in terms of scalability and efficiency for the end user is going to prevail.

Between getting a fax room confirmation and being asked for passport by an animatronic velociraptor, there must be a healthy sweet spot in the use of technology in our industry

What we are likely to see is AI working together with humans, not AI replacing humans

We are the last generation with scraped knees. Next one will make no difference between on and off-line reality

If we want a real frictionless hotel experience, we need to have frictionless hotel infrastructures

Technology evolution is far from linear. It is very, very bumpy

Hyper-personalization" is the new "Direct Booking

When it comes to hotels, photography should be able to sell a specific product: your rooms

If everything is important, then nothing is important

Learn. Work. Create.

Technology made the life of professional photographers easier, but it also opened the doors for a generation of amateurs that do not know the industry. And, when it comes to commercial photography, this is the perfect recipe for disaster.

A new dot.com bubble for AI? I doubt it. Companies do not invest in AI because it's hot, but because it is efficient

Let computers do what computers do best and let humans do what humans do best

AI is already mainstream. It's just not very visible

The recent complete hotel SERP redesign marked another milestone in Google's travel domination plan: The new design goal is to keep users as much as possible in the search engine, without the need to search info on OTAs or metasearch engines.

Soon enough, end users (hotels, apartments, b&b, etc.) could be able to manage the entire suite of Google advertising from a single, simple extranet, decreeing the end of hotels' dependence to third-parties (web agencies and vendors)

Hotels are resilient to MA adoption, because of the initial economic investment needed

Past traumatic experiences with software implementation make hotels look at the nw software implementation process with fear, overestimating the probability of something going horribly wrong (loss of data, staff retraining, etc.) rather than looking with excitement at the improvements the new technology will bring

Over the years, I’ve heard dozens of hotels afraid to lose their “human touch,” but it’s worth remembering that, according to a recent Gallup poll, more than 20 million United States employees (humans, of course) have a negative attitude toward work, and are responsible for an annual loss in productivity of $300 billion.

Business travelers aside, travelers book a hotel on average two to three times a year, and usually in different locations

Many Hotel General Managers see a chart with a line going up and assume it will continue going up forever. It won’t.

When it comes to OTAs, most hotels are stuck with their us-versus-them mentality.

I see a dangerous rise of “conspiracy mindsets” in marketing lately: more and more hotels are willing to accept any BS strategy, as long as it goes against the grain

Tangible + Intangible: that’s the secret sauce of good marketing. A hotel room is never only a hotel room, it’s a statement.

In 1964 following a very stressful trip to Russia, [Cousins] was diagnosed with ankylosing spondylitis (a degenerative disease causing the breakdown of collagen), which left him in almost constant pain and motivated his doctor to say he would die within a few months. He disagreed and reasoned that if stress had somehow contributed to his illness (he was not sick before the trip to Russia), then positive emotions should help him feel better. With his doctors’ consent, he checked himself out of the hospital and into a hotel across the street and began taking extremely high doses of vitamin C while exposing himself to a continuous stream of humorous films and similar “laughing matters.” He later claimed that 10 minutes of belly rippling laughter would give him two hours of pain-free sleep, when nothing else, not even morphine, could help him. His condition steadily improved and he slowly regained the use of his limbs. Within six months he was back on his feet, and within two years he was able to return to his full-time job at the Saturday Review. His story baffled the scientific community and inspired a number of research projects.

Back in 1947, Saudi Arabia lacked basic modern infrastructure. At the time, IBI was already completing projects for Aramco, so the company had been the natural choice to contract for the public works campaign in 1947. By 1951, however, major cities were already electrified and transportation routes had been built. Sanitation services, hospitals, hotels, and even cafés had sprung up around Riyadh and Jeddah. The equipment, plans, and logistics for further expansions were in place. The easily accessible knowledge and personnel that, in the 1940s, made IBI such an advantageous choice now took a back seat to cost.

After witnessing conditions of overcrowding and poor ventilation in the Georgetown Union Hotel Hospital in 1861, the US Civil War Sanitary Commission recommended that sick and wounded soldiers be cared for in tents and wooden shanties, structures that offered ample natural ventilation and could be easily abandoned and destroyed if infectious disease became rampant.15 When Borden assumed his post at the Washington Barracks over thirty-five years later, little had changed.