Guest Satisfaction Quotes

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Undoubtedly, Baron Arald thought with a deep sense of pride and satisfaction, this would go down as the weddiong of the year. Perhaps of the decade. Already, it had the hallmarks of a roaring success . The Bores' Table was well attended with a group of eight people, currently vying to see who could be the most uninteresting, overbearing, and repetitive. Other guests glanced in their direction, giving silent thanks to the organizers who had seperated them from such dread-ful people. There had been inevitable tearful flouncing and shrill recriminations when a girlfriend of one of the younger warriors from Sir Rodney's Battleschool had caught her boyfriend kissing another girl in a darkened corridor. It wouldn't be a wedding reception without that, Arald thought.
John Flanagan (Erak's Ransom (Ranger's Apprentice, #7))
You should fight like hell if you get attacked on the street, or in your home. The old thinking was, especially with women, submit, give in, maybe the guy will give you a break and not kill you. Now, maybe you will get raped, but least you'll have the satisfaction of knowing you didn't just lie down and take it. You don't know how many home-invasion scenes we walk in on where the people are sitting there all tied up and all dead. There'll be four, five people, a family, mayb...more "You should fight like hell if you get attacked on the street, or in your home. The old thinking was, especially with women, submit, give in, maybe the guy will give you a break and not kill you. Now, maybe you will get raped, but least you'll have the satisfaction of knowing you didn't just lie down and take it. You don't know how many home-invasion scenes we walk in on where the people are sitting there all tied up and all dead. There'll be four, five people, a family, maybe some guests: enough to put up a fight. And you know they let themselves get tied up. You just know the guys said, 'We just want to tie you up. We won't hurt you.' You'd think the people would realize — why do they want to tie us up if they don't want to hurt us? But they bought it. It always gives us a little chuckle.
Connie Fletcher (What Cops Know: Today's Police Tell the Inside Story of Their Work on America's Streets)
to the easy chair and glance over the back of it; she watched her wander across the room, to look in the shadows beneath the table. After that, there was only one more place for her to try. She went to the sofa, peered behind it, and—oh, Christ, here it came. She reached a muscular braceleted arm into the gap between the sofa and the wall, brought out the stand-ashtray and, with a grunt of satisfaction, set it squarely down on the
Sarah Waters (The Paying Guests)
SOYEN SHAKU, the first Zen teacher to come to America, said: “My heart burns like fire but my eyes are as cold as dead ashes.” He made the following rules which he practiced every day of his life. In the morning before dressing, light incense and meditate. Retire at a regular hour. Partake of food at regular intervals. Eat with moderation and never to the point of satisfaction. Receive a guest with the same attitude you have when alone. When alone, maintain the same attitude you have in receiving guests. Watch what you say, and whatever you say, practice it. When an opportunity comes do not let it pass by, yet always think twice before acting. Do not regret the past. Look to the future. Have the fearless attitude of a hero and the loving heart of a child. Upon retiring, sleep as if you had entered your last sleep. Upon awakening, leave your bed behind you instantly as if you had cast away a pair of old shoes.
Paul Reps (Zen Flesh, Zen Bones: A Collection of Zen and Pre-Zen Writings)
Lalla Ruk Dearest dream, my soul's enchantment Lovely guest from heav'n above, Most benevolent attender To the earthly realm below, You gave me blissful satisfaction Momentary but complete: Bringing with you happy tidings - Like a herald from the skies. I dreamed dreams of life eternal In that Promised Land of peace; I dreamed dreams of fragrant regions, Of a tranquil, sweet Kashmir; I could witness celebrations, Festivals of roses vernal Honoring that lovely maiden From lands strange and far away. And, with glistening enchantment Like an angel from above, - This untainted, youthful vision Came before my dreaming eyes; Like a veil, a shining shroud Screened her lovely face from view, Tenderly she did incline Her shy gazes toward the earth. All her traits - her timid shyness Underneath her shining crown, Childlike her animation, And her face's noble beauty - Glowing with a depth of feeling, Sweet serenity and peace - All of these completely artless Indescribably sublime! As I watched, the apparition (Captivating me in passing) Never to return, flew by; I pursued - but it had gone! T'was a vision merely fleeting, Transient illumination Leaving nothing but a legend Of its passing through my life! T'is not ours to harbor Beauty's spirit - Ah, so pure! It comes nigh but for a moment From its heavenly abode; Like a dream, it slips away, Like an airy dream of morning: But in sacred reminiscence It is married with the heart! Only in the purest instants Of our life does it appear Bringing with it revelations Beneficial to our hearts; That our hearts may know of heaven In this earthly shadow realm, It allows us momentary Glimpses through the earthly veil. And through all that here is lovely, All that animates our lives, To our souls it speaks a language Reassuring and distinct; When it quits our earthly region It bestows a gift of love Glowing in our evening heaven: "Tis a farewell star for all to see.
Vasily Zhukovsky
My dwelling was small, and I could hardly entertain an echo in it; but it seemed larger for being a single apartment and remote from neighbors. All the attractions of a house were concentrated in one room; it was kitchen, chamber, parlor, and keeping-room; and whatever satisfaction parent or child, master or servant, derive from living in a house, I enjoyed it all. Cato says, the master of a family (patremfamilias) must have in his rustic villa "cellam oleariam, vinariam, dolia multa, uti lubeat caritatem expectare, et rei, et virtuti, et gloriae erit," that is, "an oil and wine cellar, many casks, so that it may be pleasant to expect hard times; it will be for his advantage, and virtue, and glory." I had in my cellar a firkin of potatoes, about two quarts of peas with the weevil in them, and on my shelf a little rice, a jug of molasses, and of rye and Indian meal a peck each. I sometimes dream of a larger and more populous house, standing in a golden age, of enduring materials, and without gingerbread work, which shall still consist of only one room, a vast, rude, substantial, primitive hall, without ceiling or plastering, with bare rafters and purlins supporting a sort of lower heaven over one's head—useful to keep off rain and snow, where the king and queen posts stand out to receive your homage, when you have done reverence to the prostrate Saturn of an older dynasty on stepping over the sill; a cavernous house, wherein you must reach up a torch upon a pole to see the roof; where some may live in the fireplace, some in the recess of a window, and some on settles, some at one end of the hall, some at another, and some aloft on rafters with the spiders, if they choose; a house which you have got into when you have opened the outside door, and the ceremony is over; where the weary traveller may wash, and eat, and converse, and sleep, without further journey; such a shelter as you would be glad to reach in a tempestuous night, containing all the essentials of a house, and nothing for house-keeping; where you can see all the treasures of the house at one view, and everything hangs upon its peg, that a man should use; at once kitchen, pantry, parlor, chamber, storehouse, and garret; where you can see so necessary a thing, as a barrel or a ladder, so convenient a thing as a cupboard, and hear the pot boil, and pay your respects to the fire that cooks your dinner, and the oven that bakes your bread, and the necessary furniture and utensils are the chief ornaments; where the washing is not put out, nor the fire, nor the mistress, and perhaps you are sometimes requested to move from off the trap-door, when the cook would descend into the cellar, and so learn whether the ground is solid or hollow beneath you without stamping. A house whose inside is as open and manifest as a bird's nest, and you cannot go in at the front door and out at the back without seeing some of its inhabitants; where to be a guest is to be presented with the freedom of the house, and not to be carefully excluded from seven eighths of it, shut up in a particular cell, and told to make yourself at home there—in solitary confinement. Nowadays the host does not admit you to his hearth, but has got the mason to build one for yourself somewhere in his alley, and hospitality is the art of keeping you at the greatest distance. There is as much secrecy about the cooking as if he had a design to poison you. I am aware that I have been on many a man's premises, and might have been legally ordered off, but I am not aware that I have been in many men's houses. I might visit in my old clothes a king and queen who lived simply in such a house as I have described, if I were going their way; but backing out of a modern palace will be all that I shall desire to learn, if ever I am caught in one.
Henry David Thoreau (Walden)
OR. I will tell you, but these are the beginning for me of many [125] woes. After these evil things concerning my mother, on which I keep silence, had been wrought, I was driven an exile by the pursuits of the Erinnyes, when Loxias sent my foot [126] to Athens, that I might render satisfaction to the deities that must not be named. For there is a holy council, that Jove once on a time instituted for Mars on account of some pollution of his hands. [127] And coming thither, at first indeed no one of the strangers received me willingly, as being abhorred by the Gods, but they who had respect to me, afforded me [128] a stranger's meal at a separate table, being under the same house roof, and silently devised in respect to me, unaddressed by them, how I might be separated from their banquet [129] and cup, and, having filled up a share of wine in a separate vessel, equal for all, they enjoyed themselves. And I did not think fit to rebuke my guests, but I grieved in silence, and did not seem to perceive [their conduct,] deeply groaning, because I was my mother's slayer. [130] But I hear that my misfortunes have been made a festival at Athens, and that this custom still remains, that the people of Pallas honor the Libation Vessel. [131] But when I came to the hill of Mars, and stood in judgment, I indeed occupying one seat, but the eldest of the Erinnyes the other, having spoken and heard respecting my mother's death, Phœbus saved me by bearing witness, but Pallas counted out for me [132] the equal votes with her hand, and I came off victor in the bloody trial. [133] As many then as sat [in judgment,] persuaded by the sentence, determined to hold their dwelling near the court itself. [134] But as many of the Erinnyes as did not yield obedience to the sentence passed, continually kept driving me with unsettled wanderings, until I again returned to the holy ground of Phœbus, and lying stretched before the adyts, hungering for food, I swore that I would break from life by dying on the spot, unless Phœbus, who had undone, should preserve me. Upon this Phœbus, uttering a voice from the golden tripod, sent me hither to seize the heaven-sent image, and place it in the land of Athens. But that safety which he marked out for me do thou aid in. For if we can lay hold on the image of the Goddess, I both shall cease from my madness, and embarking thee in the bark of many oars, I shall settle thee again in Mycenæ. But, O beloved one, O sister mine, preserve my ancestral home, and preserve me, since all my state and that of the Pelopids is undone, unless we seize on the heavenly image of the Goddess.
Euripides (The Tragedies of Euripides, Volume I.)
Picture the athlete at the starting line of a race—adrenaline pumping, energy flowing, muscles tightening, skin aglow with anticipatory perspiration, heart beating faster and faster, the mind focused on only one thing: the starter’s gun and the race. Now, picture the person about to enter a social gathering. He or she approaches the door, behind which a number of people are talking, laughing, having fun—adrenaline pumping, energy flowing, pulse beginning to quicken, the mind focused on anticipation: “What will happen when I enter the room?” “Will I see anyone I know?” “What will they think of me?” What do these situations have in common? The answer is anxiety. For the athlete, anxiety is channeled into energy that just may win the race. By allowing the anxiety to play a role in gearing him or her up for the race, the athlete is making good use of the natural fight-or-flight response. For the partygoer, it is not so clear. If that person is willing to let being “keyed up” or “excited” be a positive kind of energy flow, then any initial nervousness or uncertainty will remain manageable and nonthreatening. But if the physical sensations of anxiety become distracting and the thoughts obsessive, the party guest is in for a difficult time. Similarly, a person who prepares for an important meeting may feel a kind of nervous energy in gearing up for negotiations. But if that same person, although well prepared, allows interactive inhibition to keep him from suggesting a solution, questioning a point, or voicing an opinion, he will feel a real letdown. When holding back becomes a habit, the pervasive feeling of “Oh no, I did it again” may lead to a lack of enthusiasm that interferes with productivity and job satisfaction. The truth is, we all want to be heard without—if we can reasonably avoid it—being rejected or embarrassed. How to resolve this dilemma? First, by understanding anxiety in its simplest terms. The more you understand about anxiety, the more you will be able to control it. Remember, social anxiety is not some abstract phenomenon or indelible personality trait. It is an explainable dynamic that you can choose to control. Let’s look more closely at the athlete. For that person, in that situation, anxiety is normal and appropriate. In fact, it is crucial to effective performance. Without it, the physiological workings of the body would fall short of what is required. In the second example, anxiety is also appropriate. But it can become negative if the person begins to worry about what is going on inside the room: “What are they laughing about?” “Will anyone talk to me?” “Am I dressed right?” “Will I seem nervous?” At that point it’s the degree of incapacity—the extent to which the anxious feelings and thoughts prevent interacting—that becomes the most important issue. (In the workplace, these thoughts may run to “Have I done enough research?” “What if I can’t answer my boss’s questions?” “Can they tell I’m anxious?”)
Jonathan Berent (Beyond Shyness: How to Conquer Social Anxieties)
The Bridges of Marin County harbor views back east never so panoramic but here driving the folds of mt tamalpais the whole picture smooth blue of the bay set like a table for dinner guests who seat themselves in berkeley oakland and san jose pass around delicate dishes of angel island ferry boats and alcatraz i'll save a spot for you in san francisco spread with your favorite dishes don't leave me hanging in marin dinner at eight and everyone else on time you said you'd bring the wine we waited as long as we could the food went cold witnesses said that you stood nearly an hour i imagine you crossing back and forth leaning tower to tower finally choosing the southern your wish to rest nearer the city than the driveway how long had you been letting your two selves push each other over the edge stuffing your pockets with secrets and shame weighing yourself down with cement shoes a gangster assuring your own silence i pay the toll daily wondering as the dark shroud of the bay smoothed over you that night who did you think your quiet splash was saving were you keeping yourself from the pleasures you found in the city boys in dark bars handsome men who loved you did they love you too did you wrestle with vertigo lose your sense of balance imagine yourself icarus dizzied by your own precarious perch glorious ride on flawed wings was it so impossible to live and love on both sides of the bay did you think i couldn't feel your love when it was there for me your distraction when desires divided history like the water smoothes over with half-truth story of good job and grieving widow but each time i cross this span i wonder about the men with whom i share the loss of you invisibly i sit unseen in a castro cafe wondering which men gave you what kinds of comfort delight satisfaction these men of leather metal tattoos did you know them how did you get their attention how did they get yours did you walk hand-in-hand with a man who looked like you the marlboro man double exposed did you bury a love of bondage dominance submission in the bay did you find friendship too would you and i have found the same men handsome where are you in this cafe crowd i want to love what you wouldn't show me dance with more than a slice of truth hold your halves together in my arms and rock the till i have mourned and honored the whole of you was it so impossible to cross that divide to live and love on both sides of the bay hey isn't that what bridges are for
Nancy Boutilier (On the Eighth Day Adam Slept Alone: New Poems)
However, when any one of our relations was found to be a person of very bad character, a troublesome guest, or one we desired to get rid of, upon his leaving my house, I ever took care to lend him a riding coat, or a pair of boots, or sometimes an horse of small value, and I always had the satisfaction of finding he never came back to return them. By this the house was cleared of such as we did not like; but never was the family of Wakefield known to turn the traveller or the poor dependent out of doors.
Oliver Goldsmith (The Vicar of Wakefield)
Customer retention requires customer satisfaction, but customer satisfaction is a moving target.
Walt Disney Company (Be Our Guest: Perfecting the Art of Customer Service)
Our Main Motive is to provide full satisfaction to our guests and meke him comfortable,so they can come again and again.
Best Of Roatan Island Tour
Thank the guests for coming! You may say it’s none of your business, but it’s still part of your job.
Utibe Samuel Mbom (The Event Usher’s Handbook)
Happy Christmas,” he murmured, and leaned down to kiss her forehead. As the pressure of his lips lifted, Kathleen stepped back, trying to create a necessary distance between them. Her heel brushed against some solid, living thing, and a sharply indignant squeal startled her. “Oh!” Kathleen leaped forward instinctively, colliding with Devon’s front. His arms closed around her automatically, even as a pained grunt escaped him. “Oh--I’m sorry…What in heaven’s name--” She twisted to see behind her and broke off at the sight of Hamlet, who had come to root beneath the Christmas tree for stray sweets that had fallen from paper cones as they’d been removed from the branches. The pig snuffled among the folds of the tree skirt and the scattered presents wrapped in colored paper. Finding a tidbit to consume, he oinked in satisfaction. Kathleen shook her head and clung to Devon as laughter trembled through both of them. “Did I hurt you?” she asked, her hand resting lightly at the side of his waistcoat. His smiling lips grazed her temple. “Of course not, you little makeweight.” They stayed together in that delicious moment of scattered light and fragrant spruce and irresistible attraction. The entrance hall was quiet now; the guests had proceeded en masse to the drawing room. Devon’s head lowered, and he kissed the side of her throat. “I want you in my bed again,” he whispered. Working his way along her neck, he found a sensitive place that made her shiver and arch, the tip of his tongue stroking a soft pulse. It seemed as if her body had become attuned to his, excitement leaping instantly at his nearness, delight pooling hotly in her stomach. How easy it would be to let him have whatever he wanted of her. To yield to the pleasure he could give her, and think only of the present moment.
Lisa Kleypas (Cold-Hearted Rake (The Ravenels, #1))
I think it may be laid down as a rule in affairs of hospitality, that whatever extra luxury or grandeur we introduce at our tables when guests are with us, should be introduced for the advantage of the guest and not for our own. If, for instance, our dinner be served in a manner different from that usual to us, it should be so served in order that our friends may with more satisfaction eat our repast than our everyday practice would produce on them. But the change should by no means be made to their material detriment in order that our fashion may be acknowledged.
Anthony Trollope (Complete Works of Anthony Trollope)
When I think about what I'd like to give him, it's satisfaction - a metaphorical rocking chair that he can sit in and enjoy. The rocking chair comes in many forms. There are the big things, like brining him in for a tour of the Olympic Village in Rio, or saying a special thank-you in front of the guests at my wedding. And there are the little things, like giving him rewards points. You know those rewards people get at the grocery store where you get discounts and free stuff when you earn enough points? My dad gets so much pleasure out of that. I makes him feel so good that I still use his phone number to get my groceries so that he can have the points. And these grocery points make him so fucking happy that it makes me sad.
Alexi Pappas (Bravey)