Guest Experience Quotes

In my experience, those who have the greatest respect for the rules also take the most enjoyment in breaking them.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

A story must be exceptional enough to justify its telling. We storytellers are all ancient mariners, and none of us is justified in stopping wedding guests, unless he has something more unusual to relate than the ordinary experiences of every average man and woman.

But maybe some things could never be erased. Maybe they tinted some cellular level of your experience, and even if you scraped away whatever part was on the surface, the rot had already gotten beneath.

This is what I would later call the Rule of 95/5: Manage 95 percent of your business down to the penny; spend the last 5 percent “foolishly.” It sounds irresponsible; in fact, it’s anything but. Because that last 5 percent has an outsize impact on the guest experience, it’s some of the smartest money you’ll ever spend.

We can make room for more experiences of radiance, peace, and beauty; and when we do, they arrive. When we make an intention to experience peace, when we value it enough to make room for it and invite it into our busy lives, it arrives bearing gifts. We make room for this guest, not by doing anything, but by just being, just allowing ourselves to rest, once and for all, in this sweet moment with no agenda, no purpose, no reason, but just to experience the moment as it is. We make room for peace and happiness by just noticing them. We notice that they are already here, and noticing them brings them more strongly into focus. Peace and happiness are always here, but they often go unnoticed.

Friend, hope for the Guest while you are alive. Jump into experience while you are alive! Think... and think... while you are alive. What you call "salvation" belongs to the time before death. If you don't break your ropes while you're alive, do you think ghosts will do it after? The idea that the soul will rejoin with the ecstatic just because the body is rotten-- that is all fantasy. What is found now is found then. If you find nothing now, you will simply end up with an apartment in the City of Death. If you make love with the divine now, in the next life you will have the face of satisfied desire. So plunge into the truth, find out who the Teacher is, Believe in the Great Sound! Kabir says this: When the Guest is being searched for, it is the intensity of the longing for the Guest that does all the work. Look at me, and you will see a slave of that intensity.

A western buckaroo, I share his scorn for people who go camping by the book, relying on the authority of some half-assed assistant scoutmaster whose total experience outdoors probably consists of two overnight hikes and a weekend in the Catskills. But we have just had that confrontation. The one who goes by Pritchard's book is Sid's wife, and I am wary. It is not my expedition. I am a guest here.

If your events don’t smell like anything other than a meal, then you’re missing a huge opportunity to create positive, memorable experiences for your guests.

A daughter of immigrants is the daughter of guests, is a part-time guest herself, and the best kind of guest goes with the flow. She stays in a guesthouse.

One of Richard Coraine’s most often repeated sayings was “One size fits one.” He was referring to the hospitality experience: some guests love it when you hang out at the table and schmooze, while others want you to take their order and disappear. It’s your job to read the guest and to serve them how they want to be served.

These men are ex–public schoolboys. They’ve spent much of their lives being forced to follow a strict set of rules that probably didn’t end with their leaving school: choices around what university to attend, what job to do, what sort of house to live in. In my experience those who have the greatest respect for the rules also take the most enjoyment in breaking them.

Aside from wanting to write cracking good books that turn children into lifelong readers, I really want to create stories that enable kids to LOOK at the world around them. To see it for what it is, with wide open, wondering eyes. Our mass media is so horribly skewed. It presents this idea of 'normalcy' which excludes and marginalises so many for an idea of commercial viability which is really nothing but blinkered prejudice. People who are black and Asian and Middle Eastern and Hispanic, people who are gay or transgendered or genderqueer, people who have disabilities, disfigurements or illnesses - all have this vision of a world which does not include them shoved down their throats almost 24-7, and they're told 'No one wants to see stories about people like you. Films and TV shows about people like you won't make money. Stories about straight, white, cisgendered, able-bodied people are universal and everyone likes them. You are small and useless and unattractive and you don't matter.' My worry is that this warped version of 'normal' eventually forms those very same blinkers on children's eyes, depriving them of their ability to see anyone who isn't the same as them, preventing them from developing the ability to empathise with and appreciate and take joy in the lives and experiences of people who are different from them. If Shadows on the Moon - or anything I write - causes a young person to look at their own life, or the life of another, and think, 'Maybe being different is cool' I will die a happy writer. -Guest blog - what diversity means to me

Nobody in the world welcomes us quite like our parents do. The reception, if we're lucky, is a simultaneous cosseting and taking for granted. An experience that's, at best, comforting and exasperating in equal measure, unique in its loaded history of give andtake, its private parameters of permission and expection.

Friend, hope for the Guest while you are alive. Jump into experience while you are alive! Think . . . and think . . . while you are alive. What you call "salvation" belongs to the time before death . . . . Kabir says this: When the Guest is being searched for, it is the intensity of the longing for the guest that does all the work . . .

Pema Chödrön did not become one of my teachers until I had almost finished writing, but she diagnosed the problem so well that I can no longer say it without her help. We are all so busy constructing zones of safety that keep breaking down, she says, that we hardly notice where all the suffering is coming from. We keep thinking that the problem is out there, in the things that scare us: dark nights, dark thoughts, dark guests, dark emotions. If we could just defend ourselves better against those things, we think, then surely we would feel more solid and secure. But of course we are wrong about that, as experience proves again and again. The real problem has far less to do with what is really out there than it does with our resistance to finding out what is really out there. The suffering comes from our reluctance to learn to walk in the dark.1

The Idiot. I have read it once, and find that I don't remember the events of the book very well--or even all the principal characters. But mostly the 'portrait of a truly beautiful person' that dostoevsky supposedly set out to write in that book. And I remember how Myshkin seemed so simple when I began the book, but by the end, I realized how I didn't understand him at all. the things he did. Maybe when I read it again it will be different. But the plot of these dostoevsky books can hold such twists and turns for the first-time reader-- I guess that's b/c he was writing most of these books as serials that had to have cliffhangers and such. But I make marks in my books, mostly at parts where I see the author's philosophical points standing in the most stark relief. My copy of Moby Dick is positively full of these marks. The Idiot, I find has a few... Part 3, Section 5. The sickly Ippolit is reading from his 'Explanation' or whatever its called. He says his convictions are not tied to him being condemned to death. It's important for him to describe, of happiness: "you may be sure that Columbus was happy not when he had discovered America, but when he was discovering it." That it's the process of life--not the end or accomplished goals in it--that matter. Well. Easier said than lived! Part 3, Section 6. more of Ippolit talking--about a christian mindset. He references Jesus's parable of The Word as seeds that grow in men, couched in a description of how people are interrelated over time; its a picture of a multiplicity. Later in this section, he relates looking at a painting of Christ being taken down from the cross, at Rogozhin's house. The painting produced in him an intricate metaphor of despair over death "in the form of a huge machine of the most modern construction which, dull and insensible, has aimlessly clutched, crushed, and swallowed up a great priceless Being, a Being worth all nature and its laws, worth the whole earth, which was created perhaps solely for the sake of the advent of this Being." The way Ippolit's ideas are configured, here, reminds me of the writings of Gilles Deleuze. And the phrasing just sort of remidns me of the way everyone feels--many people feel crushed by the incomprehensible machine, in life. Many people feel martyred in their very minor ways. And it makes me think of the concept that a narrative religion like Christianity uniquely allows for a kind of socialized or externalized, shared experience of subjectivity. Like, we all know the story of this man--and it feels like our own stories at the same time. Part 4, Section 7. Myshkin's excitement (leading to a seizure) among the Epanchin's dignitary guests when he talks about what the nobility needs to become ("servants in order to be leaders"). I'm drawn to things like this because it's affirming, I guess, for me: "it really is true that we're absurd, that we're shallow, have bad habits, that we're bored, that we don't know how to look at things, that we can't understand; we're all like that." And of course he finds a way to make that into a good thing. which, it's pointed out by scholars, is very important to Dostoevsky philosophy--don't deny the earthly passions and problems in yourself, but accept them and incorporate them into your whole person. Me, I'm still working on that one.

I wanted to tell her not to entertain despair like this. Despair wasn’t a guest, you didn’t play its favorite music, find it a comfortable chair. Despair was the enemy. It frightened me for Claire to bare her needs so openly. If a person needed something badly, it was my experience that it would surely be taken away. I didn’t need to put mirrors on the roof to know that.

I was extremely curious about the alternatives to the kind of life I had been leading, and my friends and I exchanged rumors and scraps of information we dug from official publications. I was struck less by the West's technological developments and high living standards than by the absence of political witch-hunts, the lack of consuming suspicion, the dignity of the individual, and the incredible amount of liberty. To me, the ultimate proof of freedom in the West was that there seemed to be so many people there attacking the West and praising China. Almost every other day the front page of Reference, the newspaper which carded foreign press items, would feature some eulogy of Mao and the Cultural Revolution. At first I was angered by these, but they soon made me see how tolerant another society could be. I realized that this was the kind of society I wanted to live in: where people were allowed to hold different, even outrageous views. I began to see that it was the very tolerance of oppositions, of protesters, that kept the West progressing. Still, I could not help being irritated by some observations. Once I read an article by a Westerner who came to China to see some old friends, university professors, who told him cheerfully how they had enjoyed being denounced and sent to the back end of beyond, and how much they had relished being reformed. The author concluded that Mao had indeed made the Chinese into 'new people' who would regard what was misery to a Westerner as pleasure. I was aghast. Did he not know that repression was at its worst when there was no complaint? A hundred times more so when the victim actually presented a smiling face? Could he not see to what a pathetic condition these professors had been reduced, and what horror must have been involved to degrade them so? I did not realize that the acting that the Chinese were putting on was something to which Westerners were unaccustomed, and which they could not always decode. I did not appreciate either that information about China was not easily available, or was largely misunderstood, in the West, and that people with no experience of a regime like China's could take its propaganda and rhetoric at face value. As a result, I assumed that these eulogies were dishonest. My friends and I would joke that they had been bought by our government's 'hospitality." When foreigners were allowed into certain restricted places in China following Nixon's visit, wherever they went the authorities immediately cordoned off enclaves even within these enclaves. The best transport facilities, shops, restaurants, guest houses and scenic spots were reserved for them, with signs reading "For Foreign Guests Only." Mao-tai, the most sought-after liquor, was totally unavailable to ordinary Chinese, but freely available to foreigners. The best food was saved for foreigners. The newspapers proudly reported that Henry Kissinger had said his waistline had expanded as a result of the many twelve-course banquets he enjoyed during his visits to China. This was at a time when in Sichuan, "Heaven's Granary," our meat ration was half a pound per month, and the streets of Chengdu were full of homeless peasants who had fled there from famine in the north, and were living as beggars. There was great resentment among the population about how the foreigners were treated like lords. My friends and I began saying among ourselves: "Why do we attack the Kuomintang for allowing signs saying "No Chinese or Dogs" aren't we doing the same? Getting hold of information became an obsession. I benefited enormously from my ability to read English, as although the university library had been looted during the Cultural Revolution, most of the books it had lost had been in Chinese. Its extensive English-language collection had been turned upside down, but was still largely intact.

You and your husband have, I think, been very fortunate to know so little, by experience, in your own case or in that of your friends, of the wicked recklessness with which people repeat things to the disadvantage of others, without a thought as to whether they have grounds for asserting what they say. I have met with a good deal of utter misrepresentation of that kind. And another result of my experience is the conviction that the opinion of "people" in general is absolutely worthless as a test of right and wrong. The only two tests I now apply to such a question as the having some particular girl-friend as a guest are, first, my own conscience, to settle whether I feel it to be entirely innocent and right, in the sight of God; secondly, the parents of my friend, to settle whether I have their full approval for what I do. You need not be shocked at my being spoken against. Anybody, who is spoken about at all, is sure to be spoken against by somebody: and any action, however innocent in itself, is liable, and not at all unlikely, to be blamed by somebody. If you limit your actions in life to things that nobody can possibly find fault with, you will not do much

there are so many turquoise bodies of water left for us to dive in. there is family. blood or chosen. the possibility of falling in love. with people and places. hills high as the moon. valleys that roll into new worlds. and road trips. i find it deeply important to accept that we are not the masters of this place. we are her visitors. and like guests let’s enjoy this place like a garden. let us treat it with a gentle hand. so the ones after us can experience it too. let’s find our own sun. grow our own flowers. the universe delivered us with the light and the seeds. we might not hear it at times but the music is always on. it just needs to be turned louder. for as long as there is breath in our lungs — we must keep dancing.

and then there are days when the simple act of breathing leaves you exhausted. it seems easier to give up on this life. the thought of disappearing brings you peace. for so long i was lost in a place where there was no sun. where there grew no flowers. but every once in a while out of the darkness something i loved would emerge and bring me to life again. witnessing a starry sky. the lightness of laughing with old friends. a reader who told me the poems had saved their life. yet there i was struggling to save my own. my darlings. living is difficult. it is difficult for everybody. and it is at that moment when living feels like crawling through a pin-sized hole. that we must resist the urge of succumbing to bad memories. refuse to bow before bad months or bad years. cause our eyes are starving to feast on this world. there are so many turquoise bodies of water left for us to dive in. there is family. blood or chosen. the possibility of falling in love. with people and places. hills high as the moon. valleys that roll into new worlds. and road trips. i find it deeply important to accept that we are not the masters of this place. we are her visitors. and like guests let’s enjoy this place like a garden. let us treat it with a gentle hand. so the ones after us can experience it too. let’s find our own sun. grow our own flowers. the universe delivered us with the light and the seeds. we might not hear it at times but the music is always on. it just needs to be turned louder. for as long as there is breath in our lungs—we must keep dancing.

To transform the biological necessity of feeding into a flow experience, one must begin by paying attention to what one eats. It is astonishing—as well as discouraging—when guests swallow lovingly prepared food without any sign of having noticed its virtues. What

Hostel is one phase in a man's life that teaches him what Indian mothers fail to teach their children despite the use of potential weapons like rolling pin,broom stick, wiper so on and henceforth. Who knows if you are luckier, you might just experience your bachelorhood as a paying guest.

We who are here to-night are here as the servants of the guests of a great University, a University of knowledge, scholarship, and intellect. You do well to be proud of it. But I have wondered whether there may not be colleges and faculties of other experiences than yours, and whether even now in the far corners of the continents powers not yours are being brought to fruition. I have myself been something of a traveller, and every time I return to England I wonder whether the games of those children do not hold more intense life than the talk of your learned men-- a more intense passion for discovery, a greater power of exploration, new raptures, unknown paths of glorious knowledge; whether you may not yet sit at the feet of the natives of the Amazon or the Zambesi: whether the fakirs and the herdsmen, the witch-doctors may not enter the kingdom of man before you

Perhaps because of this, he felt he always knew who and what he was, which is why, as he moved farther and then further away from the ranch and his childhood, he felt very little pressure to change or reinvent himself. He was a guest at college, a guest in graduate school, and now he was a guest in New York, a guest in the lives of the beautiful and thhe rich.He would never try to pretend he was born to such things, because he knew he wasn't; he was a ranch hand's son from western Wyoming, and his leaving didn't mean that everything he had once been was erased, written over by time and experiences and the proximity of money.

It was all in the wake of that realization that life is pain, that everything you love can and will be taken away from you, that the only way to keep going is to accept that that big black grief is going to fester there in your stomach forever - that it's never going to get better" This is what made me realize that I am lucky. ... I know that this is selfish, this solace in the fact that my loved ones will miss me and thus have to experience pain that I never will. ... I get to go first . I get to leave before grief ever becomes the house guest that never leaves. how lucky, not having to live with the ache of saying goodbye.

Humanistic propaganda screams at us everywhere we go. “You deserve better.” “There’s no one like you.” “Stand up for yourself.” And after a while we start believing the mantra. The most influential culture-shaping document in American history is the Declaration of Independence. And built into the ethos of American society are three inalienable rights: life, liberty, and the pursuit of happiness. I think the wording is ironic: the pursuit of happiness. It’s almost like the architects of modern democracy said, “We guarantee you life, and we promise you liberty. But happiness? Good luck.” America is a social experiment founded on the pursuit of happiness. Hundreds of millions of Americans are chasing down happiness. Money, materialism, sex, romance, religion, family, and fame are all pursuits of the same human craving—joy. But apart from Jesus, we never get there. People spend decades searching high and low for happiness and never land at joy. In an odd twist of fate, America, for all her life and liberty, is one of the most depressed nations in the world. And many of us are mad at God. Somehow we think God owes us. We deserve happiness. We deserve a good, comfortable life, free from pain and suffering. We have rights! Right? The scriptures present a totally different worldview that stands against the humanism of Western Europe. It is written, “By grace you have been saved.”[17] The word grace is (charis) in the Greek, which can be translated as “gift.” All of life is grace. All of life is a gift. Humans have no rights. Everything is a gift. Food, shelter, the clothes on our backs, the oxygen in our lungs—it’s all grace. The entire planet, the sky above us and the ground beneath our feet, is all on loan from the Creator God. We live under his roof, eat his food, and drink his water. We are guests. And we are blessed. A reporter once asked Bob Dylan if he was happy. Dylan’s response was, “These are yuppie words, happiness and unhappiness. It’s not happiness or unhappiness. It’s either blessed or unblessed.”[18] I like that. We are blessed. When you reorient yourself to a biblical worldview, the only posture left to take is gratitude. If all of life is a gift, how could we help but thank God?

He was a guest at his college, a guest in graduate school, and now he was a guest in New York, a guest in the lives of the beautiful and the rich. He would never try to pretend he was born to such things, because he knew he wasn’t; he was a ranch hand’s son from western Wyoming, and his leaving didn’t mean that everything he had once been was erased, written over by time and experiences and the proximity to money.

Meditation is the way to be with ourselves and to learn to accept our own aloneness. In aloneness, I experiment with being consciously alone as a door to be egoless. In conscious aloneness, the ego can not function. In aloneness, you are not. I have always been comfortable with my own aloneness as an inner source of love, joy, truth, silence and wholeness. When we depend on other people, it becomes a bondage - instead of a freedom. I took this sunday as a meditation to be consciously alone, and to accept all feelings of pain, of not being loved and the fear of being nobody that would come up during the meditation. This meditation goes up and down during the day: at certain moments, I can totally accept my aloneness. It feels fine to accept that I am alone and that I am nobody. At other moments, I feel the pain of not being loved, when the meditation brings up how dependence on other people is a barrier to totally accept my aloneness. I take a coffee at a restaurant. I am the only person that sits alone in the restaurant, while the other guests are couples and families eating sunday dinner. It brings up painful feelings of not being loved and wanting to be needed by other people, when I see how much people cling to each other in the couples and the families. Escaping your aloneness through relationships and needing other people's attention through being a teacher, a politician or by being rich or famous, are ways of escaping the pain of aloneness. But then the relationships are not really love. Only when you are capable of being alone, you can really love. When we can be alone, we discover the inner source of love, which is our true nature. When we can be alone, it open the door to be one with the Whole.

Our guests in Caiette want to come to the wilderness, but they don’t want to be in the wilderness. They just want to look at it, ideally through the window of a luxury hotel. They want to be wilderness-adjacent. The point here”—he touched the white star with one finger, and Walter admired his manicure—“is extraordinary luxury in an unexpected setting. There’s an element of surrealism to it, frankly. It’s a five-star experience in a place where your cell phone doesn’t work.

The painter knows, sadly enough, that experience does not suffice unto itself, has no proportion, dimension, perspective, mournfully he eats his life but is not allowed to digest it, this being reserved for others, not knowing, but who must somehow, at any sacrifice be made to know, then punished for the sight of this knowledge, by aiding it on its journey from brain to brain. It does not seem unreasonable that we invent colors, lines, shapes, capable of being, representative of existence, therefore it is not unreasonable that they, in turn, later, invent us, our ideas, directions, motivations, with great audacity, since we, ourselves having them upon our walls. What rude guests they prove to be, indeed: although paintings differ from life by energy a painter can never be a substitute for his paintings, so complete so independent as reality are they. Imagine the please they enjoy at this. They by conversion into an idea of the person, do, instantaneously destroy him. A tragic gesture that actually leads to tragedy but diabolically exists only in an absence of tragedy, nevertheless procreating it, however, they are unreasonably enough, insufficient, because they are not made of ideas, they are made of paint, all else is really us. Paintings are metaphors for reality, but instead of being an aid to realisation obscure the reality which is far more profound. The only way to circumvent painting is by absolute death.

it deeply important to accept that we are not the masters of this place. we are her visitors. and like guests let’s enjoy this place like a garden. let us treat it with a gentle hand. so the ones after us can experience it too. let’s find our own sun. grow our own flowers. the universe delivered us with the light and the seeds. we might not hear it at times but the music is always on. it just needs to be turned louder. for as long as there is breath in our lungs—we must keep dancing.

I thought of Atargatis, the First, frightening and beautiful. The mermaid goddess who lived on in the soul of every woman who'd ever fallen in love with the ocean. I thought of Sebastian, my little mermaid queen, how happy he was the day of the parade, just getting the chance to express himself, to be himself. I thought of Vanessa, the story about how she and her girlfriends became feminist killjoys to get a women's literature core in their school, the way she'd accepted me this summer without question, gently pushed me out of my self-imposed shell. Of her mother, Mrs. James, how she'd grabbed that bullhorn at the parade and paved the way for Sebastian's joy. I thought of Lemon, so wise, so comfortable in her own skin, full of enough love to raise a daughter as a single mom and still have room for me, for her friends, for everyone whose lives she touched with her art. I thought of Kirby, her fierce loyalty, her patience and grace, her energy, what a good friend and sister she'd become, even when I'd tried to shut her out. I thought of all the new things I wanted to share with her now, all the things I hoped she'd share with me. I thought of my mother, a woman I'd never known, but one whose ultimate sacrifice gave me life. I thought of Granna, stepping in to raise her six granddaughters when my mom died, never once making us feel like a burden or a curse. She'd managed the cocoa estate with her son, personally saw to the comforts of every resort guest, and still had time to tell us bedtime stories, always reminding us how much she treasured us. I thought of my sisters. Juliette, Martine, and Hazel, their adventures to faraway lands, new experiences. Gabrielle with her island-hopping, her ultimate choice to follow her heart home. And Natalie, my twin. My mirror image, my dream sharer. I knew I hadn't been fair to her this summer—she'd saved my life, done the best she could. And I wanted to thank her for that, because as long as it had taken me to realize it, I was thankful. Thankful for her. Thankful to be alive. To breathe.

Love is metaphysical gravity.” By Gary Zukav GUEST COMMENTATOR Bucky said, “Love is metaphysical gravity.” I agree. What else could it be? Without gravity you would float like an astronaut in a spacecraft. Up and down would mean nothing to you. Your slightest motion would send you tumbling head over feet or rolling uncontrollably. If you pushed hard against a wall, you would shoot backward fast until you hit another wall. If the lights in the spacecraft went out, you would have no way at all of orienting yourself. Without love the same thing happens. Every experience of anger, jealousy, resentment, and fear sends you spinning out of control. You have no way of knowing up from down except what your anger shows you, and it always shows you that you are right and someone else is wrong, that you are a victim and someone else is a villain. The more you act in anger, jealousy, resentment, or fear, the more painful consequences you create. You careen helplessly, spinning, rolling, hitting walls you can’t avoid and colliding with others. Love grounds you. It orients you. Love brings your awareness to others and yourself. Love opens your mind and heart to others and yourself. Love settles you and gives you balance. When you choose to become sensitive and caring instead of frightened and selfish, your anger turns to appreciation, your jealousy to gratitude, and your resentment to caring. You cannot loose your orientation: When your deeds harm others, you are in fear, and when you create harmony, cooperation, sharing, and reverence for Life, you are in love. The ground beneath you is always solid.

An 87 on the left, an 87 on the right. If a guest is dissatisfied with an elevator operator he can note the number and report him to the nearest starter. 'That 87 is a son-of-a-bitch, that 87 took me four floors too high, 87 87 87, I wasted two minutes in this box, that goddam son-of-a-bitch 87!' It's fun to berate a number. It's fun to use numbers. 24,035 deported to Siberia. Fun. Forty-seven dead in an airplane crash. Fun. 7,038,456 needles sold. Fun. Tonight Mister X got lucky three times. Fun. Today Miss Y died once. Fun. Right now I'm alone and I'll take a pill and have more fun.

Perhaps because of this, he felt he always knew who and what he was, which is why, as he moved farther and then further away from the ranch and his childhood, he felt very little pressure to change or reinvent himself. He was a guest at his college, a guest in graduate school, and now he was a guest in New York, a guest in the lives of the beautiful and the rich. He would never try to pretend he was born to such things, because he knew he wasn’t; he was a ranch hand’s son from western Wyoming, and his leaving didn’t mean that everything he had once been was erased, written over by time and experiences and the proximity to money.

The American dinner-table, in truth, becomes a monument to the defective technic of the American housewife. The guest who respects his oesophagus, invited to feed upon its discordant and ill-prepared victuals, evades the experience as long and as often as he can, and resigns himself to it as he might resign himself to being shaved by a paralytic. Nowhere else in the world have women more leisure and freedom to improve their minds, and nowhere else do they show a higher level of intelligence, or take part more effectively in affairs of the first importance. But nowhere else is there worse cooking in the home, or a more inept handling of the whole domestic economy, or a larger dependence upon the aid of external substitutes, by men provided, for the skill that is wanting where it theoretically exists. It is surely no mere coincidence that the land of the emancipated and enthroned woman is also the land of canned soup, of canned pork and beans, of whole meals in cans, and of everything else ready-made. And nowhere else is there more striking tendency to throw the whole business of training the minds of children upon professional teachers, and the whole business of instructing them in morals and religion upon so-called Sunday-schools, and the whole business of developing and caring for their bodies upon playground experts, sex hygienists and other such professionals, most of them mountebanks.

The painter knows, sadly enough, that experience does not suffice unto itself, has no proportion, dimension, perspective, mournfully he eats his life but is not allowed to digest it, this being reserved for others, not knowing, but who must somehow, at any sacrifice be made to know, then punished for the sight of this knowledge, by aiding it on its journey from brain to brain. It does not seem unreasonable that we invent colors, lines, shapes, capable of being, representative of existence, therefore it is not unreasonable that they, in turn, later, invent us, our ideas, directions, motivations, with great audacity, since we, ourselves having them upon our walls. What rude guests they prove to be, indeed: although paintings differ from life by energy a painter can never be a substitute for his paintings, so complete so independent as reality are they. Imagine the pleasure they enjoy at this. They by conversion into an idea of the person, do, instantaneously destroy him. A tragic gesture that actually leads to tragedy but diabolically exists only in an absence of tragedy, nevertheless procreating it, however, they are unreasonably enough, insufficient, because they are not made of ideas, they are made of paint, all else is really us. Paintings are metaphors for reality, but instead of being an aid to realization obscure the reality which is far more profound. The only way to circumvent painting is by absolute death.

...As the evening wore on (the supper did not end until seven in the morning), the public were admitted to watch the festivities from the balustrade, and were offered biscuits and refreshments to keep them going through the night. ...One of the lawyers was so upset by the evening that he got up to leave, proclaiming: 'They will send you to the madhouse and strike you from the list of members of the Bar.' Grimod responded by locking the doors to the apartment and preventing any further guests from leaving. Coffee and liquers were taken in an adjoining room lit by 130 candles while the guests were entertained by a magic-lantern show and some experiments with electricity performed by the Italian physicist Castanio. M Rival tells us that many of the guests fell asleep.

Running a restaurant means setting a stage. The believability hinges on the details. We control how they experience the world: sight, sound, taste, smell, touch. That starts at the door, with the host and the flowers.” And then, the bar. Timeless: long, dark mahogany, with stools high enough to make you feel like you were afloat. The bar had soft music, dim lighting, tinkling layers of noise, the bumps of a neighbor’s knee, the reach of someone’s arm by your face to take a glittering martini, the tap of a hostess as she escorted guests behind your back, the blur of plates being passed, the rattle of drinks, the virtuoso performance of bartenders slapping bottles into the back bar while also delivering bread, while also taking an order with the requisite substitutions and complications. All the best regulars came in and greeted the hostess saying, Any space at the bar tonight?

Little Brother, an aspiring painter, saved up all his money and went to France, to surround himself with beauty and inspiration. He lived on the cheap, painted every day, visited museums, traveled to picturesque locations, bravely spoke to everyone he met, and showed his work to anyone who would look at it. One afternoon, Little Brother struck up a conversation in a café with a group of charming young people, who turned out to be some species of fancy aristocrats. The charming young aristocrats took a liking to Little Brother and invited him to a party that weekend in a castle in the Loire Valley. They promised Little Brother that this was going to be the most fabulous party of the year. It would be attended by the rich, by the famous, and by several crowned heads of Europe. Best of all, it was to be a masquerade ball, where nobody skimped on the costumes. It was not to be missed. Dress up, they said, and join us! Excited, Little Brother worked all week on a costume that he was certain would be a showstopper. He scoured Paris for materials and held back neither on the details nor the audacity of his creation. Then he rented a car and drove to the castle, three hours from Paris. He changed into his costume in the car and ascended the castle steps. He gave his name to the butler, who found him on the guest list and politely welcomed him in. Little Brother entered the ballroom, head held high. Upon which he immediately realized his mistake. This was indeed a costume party—his new friends had not misled him there—but he had missed one detail in translation: This was a themed costume party. The theme was “a medieval court.” And Little Brother was dressed as a lobster. All around him, the wealthiest and most beautiful people of Europe were attired in gilded finery and elaborate period gowns, draped in heirloom jewels, sparkling with elegance as they waltzed to a fine orchestra. Little Brother, on the other hand, was wearing a red leotard, red tights, red ballet slippers, and giant red foam claws. Also, his face was painted red. This is the part of the story where I must tell you that Little Brother was over six feet tall and quite skinny—but with the long waving antennae on his head, he appeared even taller. He was also, of course, the only American in the room. He stood at the top of the steps for one long, ghastly moment. He almost ran away in shame. Running away in shame seemed like the most dignified response to the situation. But he didn’t run. Somehow, he found his resolve. He’d come this far, after all. He’d worked tremendously hard to make this costume, and he was proud of it. He took a deep breath and walked onto the dance floor. He reported later that it was only his experience as an aspiring artist that gave him the courage and the license to be so vulnerable and absurd. Something in life had already taught him to just put it out there, whatever “it” is. That costume was what he had made, after all, so that’s what he was bringing to the party. It was the best he had. It was all he had. So he decided to trust in himself, to trust in his costume, to trust in the circumstances. As he moved into the crowd of aristocrats, a silence fell. The dancing stopped. The orchestra stuttered to a stop. The other guests gathered around Little Brother. Finally, someone asked him what on earth he was. Little Brother bowed deeply and announced, “I am the court lobster.” Then: laughter. Not ridicule—just joy. They loved him. They loved his sweetness, his weirdness, his giant red claws, his skinny ass in his bright spandex tights. He was the trickster among them, and so he made the party. Little Brother even ended up dancing that night with the Queen of Belgium. This is how you must do it, people.

Cultivating loyalty is a tricky business. It requires maintaining a rigorous level of consistency while constantly adding newness and a little surprise—freshening the guest experience without changing its core identity.” Lifetime Network Value Concerns about brand fickleness in the new generation of customers can be troubling partly because the idea of lifetime customer value has been such a cornerstone of business for so long. But while you’re fretting over the occasional straying of a customer due to how easy it is to switch brands today, don’t overlook a more important positive change in today’s landscape: the extent to which social media and Internet reviews have amplified the reach of customers’ word-of-mouth. Never before have customers enjoyed such powerful platforms to share and broadcast their opinions of products and services. This is true today of every generation—even some Silent Generation customers share on Facebook and post reviews on TripAdvisor and Amazon. But millennials, thanks to their lifetime of technology use and their growing buying power, perhaps make the best, most active spokespeople a company can have. Boston Consulting Group, with grand understatement, says that “the vast majority” of millennials report socially sharing and promoting their brand preferences. Millennials are talking about your business when they’re considering making a purchase, awaiting assistance, trying something on, paying for it and when they get home. If, for example, you own a restaurant, the value of a single guest today goes further than the amount of the check. The added value comes from a process that Chef O’Connell calls competitive dining, the phenomenon of guests “comparing and rating dishes, photographing everything they eat, and tweeting and emailing the details of all their dining adventures.” It’s easy to underestimate the commercial power that today’s younger customers have, particularly when the network value of these buyers doesn’t immediately translate into sales. Be careful not to sell their potential short and let that assumption drive you headlong into a self-fulfilling prophecy. Remember that younger customers are experimenting right now as they begin to form preferences they may keep for a lifetime. And whether their proverbial Winstons will taste good to them in the future depends on what they taste like presently.

HEART OF TEA DEVOTION rc t c//'VI/~ L tLP /'V to/ a My dear, ifyou couldgive me a cup of tea to clear my muddle of a head I should better understand your affairs. CHARLES DICKENS If teacups could talk, my house would be full of conversation ... because my house is full of teacups. My collection of china cups-begun many years ago, when I set up housekeeping as a child bride-has long since outgrown its home in the glass-front armoire and spread out to occupy side tables and shelves and hooks in the kitchen or find safe harbor in the dining-room hutch. Some of these cups I inherited from women I love-my mother and my aunties. Some are gifts from my husband, Bob, or from my children or from special friends. A few are delightful finds from elegant boutiques or dusty antique shops. One cup bears telltale cracks and scars; it was the only one I could salvage when a shelf slipped and 14 cups fell and shattered. Three other cups stand out for their intense color-my aunt was always attracted to that kind of dramatic decoration. Yet another cup, a gift, is of a style I've never much cared for, but now it makes me smile as I remember the houseguest who "rescued" it from a dark corner of the armoire because it looked "lonely." Each one of my teacups has a history, and each one is precious to me. I have gladly shared them with guests and told their stories to many people. Recently, however, I have been more inclined to listen. I've been wondering what all those cups, with their history and long experience, are trying to say to me. What I hear from them, over and over, is an invitation-one I want to extend to you: When did you last have a tea party? When was the last time you enjoyed a cup of tea with someone you care about? Isn't it time you did it again?

The only point that everyone I spoke with in Rome agrees upon is that Armando al Pantheon is one of the city's last true trattorie. Given the location, Claudio and his family could have gone the way of the rest of the neighborhood a long time ago and mailed it in with a handful of fresh mozzarella and prosciutto. But he's chosen the opposite path, an unwavering dedication to the details- the extra steps that make the oxtail more succulent, the pasta more perfectly toothsome, the artichokes and favas and squash blossoms more poetic in their expression of the Roman seasons. "I experiment in my own small ways. I want to make something new, but I also want my guests to think of their mothers and grandmothers. I want them to taste their infancy, to taste their memories. Like that great scene in Ratatouille." I didn't grow up on amatriciana and offal, but when I eat them here, they taste like a memory I never knew I had. I keep coming back. For the cacio e pepe, which sings that salty-spicy duet with unrivaled clarity, thanks to the depth charge of toasted Malaysian peppercorns Claudio employs. For his coda alla vaccinara, as Roman as the Colosseum, a masterpiece of quinto quarto cookery: the oxtail cooked to the point of collapse, bathed in a tomato sauce with a gentle green undertow of celery, one of Rome's unsung heroes. For the vegetables: one day a crostini of stewed favas and pork cheek, the next a tumble of bitter puntarelle greens bound in a bracing anchovy vinaigrette. And always the artichokes. If Roman artichokes are drugs, Claudio's are pure poppy, a vegetable so deeply addictive that I find myself thinking about it at the most inappropriate times. Whether fried into a crisp, juicy flower or braised into tender, melting submission, it makes you wonder what the rest of the world is doing with their thistles.

The President is the King's father. He is an erect, strongly built, massive featured, white-haired, tawny old gentleman of eighty years of age or thereabouts. He was simply but well dressed, in a blue cloth coat and white vest, and white pantaloons, without spot, dust or blemish upon them. He bears himself with a calm, stately dignity, and is a man of noble presence. He was a young man and a distinguished warrior under that terrific fighter, Kamehameha I., more than half a century ago. A knowledge of his career suggested some such thought as this: "This man, naked as the day he was born, and war-club and spear in hand, has charged at the head of a horde of savages against other hordes of savages more than a generation and a half ago, and reveled in slaughter and carnage; has worshipped wooden images on his devout knees; has seen hundreds of his race offered up in heathen temples as sacrifices to wooden idols, at a time when no missionary's foot had ever pressed this soil, and he had never heard of the white man's God; has believed his enemy could secretly pray him to death; has seen the day, in his childhood, when it was a crime punishable by death for a man to eat with his wife, or for a plebeian to let his shadow fall upon the King—and now look at him; an educated Christian; neatly and handsomely dressed; a high-minded, elegant gentleman; a traveler, in some degree, and one who has been the honored guest of royalty in Europe; a man practiced in holding the reins of an enlightened government, and well versed in the politics of his country and in general, practical information. Look at him, sitting there presiding over the deliberations of a legislative body, among whom are white men—a grave, dignified, statesmanlike personage, and as seemingly natural and fitted to the place as if he had been born in it and had never been out of it in his life time. How the experiences of this old man's eventful life shame the cheap inventions of romance!

In Classical mythology, righteous wrath was the province of old women. Three very specific old women, in fact: the Furies (or the Erinyes, in Greek). Fragments of myth featuring the Furies are found in the earliest records of ancient Greek culture. These sisters were much more ancient than any of the Olympian deities, indicating the persistence of an older, female-dominated tradition which endured here and there even when later, more patriarchal, mythologies set in. The role of the Furies was to preside over complaints brought to them by humans about behavior that was thought to be intolerable: from lesser misdemeanors such as the insolence of the young to the aged, of children to parents, of hosts to guests — to crimes that were very much worse. It was their role to punish such crimes by relentlessly hounding their perpetrators. The Greek poet Hesiod names the three sisters as Alecto — “unceasing in anger,” the punisher of moral crimes; Megaera — “jealous one,” the punisher of infidelity, oath-breaking, and theft; and Tisiphone — “avenger of murder.” They were, he said, the daughters of Gaea (the goddess who personified the Earth), who conceived them from the blood of her spouse, Uranus, after he had been castrated by his son, Cronos. They lived in the Underworld, and like other chthonic deities, like seeds that lie buried beneath the Earth, they were also identified with its fertility. The wrath of the Furies manifested itself in a number of ways: a tormenting madness would be inflicted on the perpetrator of a patricide or matricide; murderers usually suffered a dire disease, and nations which harbored such criminals could be stricken with famine and plague. The Furies could only be placated with ritual purification, and the completion of a task specifically assigned by them for atonement. It’s important to understand that although the Furies were feared, they were also respected and perceived to be necessary: they represented justice, and were seen to be defenders of moral and legal order. The Furies were portrayed as the foul-smelling, decidedly haggish possessors of bat-like wings, with black snakes adorning their hair, arms, and waists, and blood dripping from their eyes. And they carried brass-studded scourges in their hands. In my menopausal years, I certainly had days when I could have gone with that look. I’m happy to admit that the existence of seriously not-to-be-messed-with elder women like the Furies in our oldest European mythology gives me great pleasure. And it’s difficult not to see them as the perfect menopausal role models, because sudden upwellings of (mostly righteous) anger are a feature of many women’s experience of menopause

A few years ago, a couple of young men from my church came to our home for dinner. During the course of the dinner, the conversation turned from religion to various world mythologies and we began to play the game of ‘Name That Character.” To play this game, you pick a category such as famous actors, superheroes or historical characters. In turn, each person describes events in a famous character’s life while everyone else tries to guess who the character is. Strategically you try to describe the deeds of a character in such a way that it might fit any number of characters in that category. After three guesses, if no one knows who your character is, then you win. Choosing the category of Bible Characters, we played a couple of fairly easy rounds with the typical figures, then it was my turn. Now, knowing these well meaning young men had very little religious experience or understanding outside of their own religion, I posed a trick question. I said, “Now my character may seem obvious, but please wait until the end of my description to answer.” I took a long breath for dramatic effect, and began, “My character was the son of the King of Heaven and a mortal woman.” Immediately both young men smiled knowingly, but I raised a finger asking them to wait to give their responses. I continued, “While he was just a baby, a jealous rival attempted to kill him and he was forced into hiding for several years. As he grew older, he developed amazing powers. Among these were the ability to turn water into wine and to control the mental health of other people. He became a great leader and inspired an entire religious movement. Eventually he ascended into heaven and sat with his father as a ruler in heaven.” Certain they knew who I was describing, my two guests were eager to give the winning answer. However, I held them off and continued, “Now I know adding these last parts will seem like overkill, but I simply cannot describe this character without mentioning them. This person’s birthday is celebrated on December 25th and he is worshipped in a spring festival. He defied death, journeyed to the underworld to raise his loved ones from the dead and was resurrected. He was granted immortality by his Father, the king of the gods, and was worshipped as a savior god by entire cultures.” The two young men were practically climbing out of their seats, their faces beaming with the kind of smile only supreme confidence can produce. Deciding to end the charade I said, “I think we all know the answer, but to make it fair, on the count of three just yell out the answer. One. Two. Three.” “Jesus Christ” they both exclaimed in unison – was that your answer as well? Both young men sat back completely satisfied with their answer, confident it was the right one…, but I remained silent. Five seconds ticked away without a response, then ten. The confidence of my two young friends clearly began to drain away. It was about this time that my wife began to shake her head and smile to herself. Finally, one of them asked, “It is Jesus Christ, right? It has to be!” Shaking my head, I said, “Actually, I was describing the Greek god Dionysus.

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The liturgy became excruciatingly boring. It dragged; it seemed a meaningless chore. I realized that what I was experiencing had been experienced, and endured, by every monk in that choir. And knowing that helped me to recognize this experience of tedium as a grace, a gift that not only allowed me to better understand the realities of monastic life but also provided an important step in my religious conversion. I was a guest, and didn’t have to go to choir with the monks; why, then, did I feel compelled to go? To hear the poetry of the psalms, as it turned out. And to learn that this was reason enough. The experience revealed conversion to me as largely a matter of trusting one’s instincts, even when reason cries foul. It is remaining certain that one’s progress through difficult terrain is heading somewhere, even when boredom and despair conspire to make it all seem worthless.

Sometimes, predictability and tradition please expectant guests rather than erratic invention and experiments that could fail. ALL INDIAN WEDDINGS HAVE several things in common: noise, food, music, and color. This is why Indians who live in America or any other part of the world go back home to get married. It would be hard to duplicate the color and happy chaos that surrounds an Indian wedding anywhere else in the world.

...The other picture is of three Europeans in India looking at a great new star in the milky way. These were apparently all of the guests at a large dance who were interested in such matters. Amongst those who were at all competent to form views as to the origin of this cosmoclastic explosion, the most popular theory attributed it to a collision between two stars, or a star and a nebula. There seem, however, to be at least two possible alternatives to this hypothesis. Perhaps it was the last judgement of some inhabited world, perhaps a too successful experiment in induced radioactivity the part of some of the dwellers there. And perhaps also these two hypotheses are identical, and what we were watching that evening was the detonation of a world on which too many men came out to look at the stars when they should have been dancing.

He reported later that it was only his experience as an aspiring artist that gave him the courage and the license to be so vulnerable and absurd. Something in life had already taught him to just put it out there, whatever “it” is. That costume was what he had made, after all, so that’s what he was bringing to the party. It was the best he had. It was all he had. So he decided to trust in himself, to trust in his costume, to trust in the circumstances. As he moved into the crowd of aristocrats, a silence fell. The dancing stopped. The orchestra stuttered to a stop. The other guests gathered around Little Brother. Finally, someone asked him what on earth he was. Little Brother bowed deeply and announced, “I am the court lobster.” Then: laughter. Not ridicule—just joy. They loved him. They loved his sweetness, his weirdness, his giant red claws, his skinny ass in his bright spandex tights. He was the trickster among them, and so he made the party. Little Brother even ended up dancing that night with the Queen of Belgium.

Kip was going to open a farm stay business. He promised the farmers they could stay on their property and host guests. Experience minded tourists, like spend a week on a working farm sort of thing.

If experiences are now more valued than possessions, marketers can drive sales through hands-on and immersive experiences. Think of it this way: the brand is the host and the consumer is the guest. Show customers a good time and they will keep coming back and will probably bring a few friends along.

I just love the ritual of the booking book, and guests do, too—signing in with the fountain pen, flicking through the thin pages, the heft of that leather cover as it thuds closed on the desk . . . It’s all part of the hotel experience, like the gold bell they ding if they need us and we’re not there. We could have an intercom-type system for that, but we don’t, because dinging is fun.

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There us no point for me … to work every day for the purpose of offering guests an average experience.

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In the second year of the Trump presidency, I attended a dinner of American hedge funders in Hong Kong. I was there as a guest speaker, to survey the usual assortment of global hot spots. A thematic question emerged from the group—was the “Pax Americana” over? There was a period of familiar cross-talk about whether Trump was a calamitous force unraveling the international order or merely an impolitic Republican politician advancing a conventional agenda. I kept interjecting that Trump was ushering in a new era—one of rising nationalist competition that could lead to war and unchecked climate change, to the implosion of American democracy and the accelerated rise of a China that would impose its own rules on the world. Finally, one of the men at the table interrupted with some frustration. He demanded a show of hands—how many around the table had voted for Trump, attracted by the promise of tax cuts and deregulation? After some hesitation, hand after hand went up, until I was looking at a majority of raised hands. The tally surprised me. Sure, I understood the allure of tax cuts and deregulation to a group like that. But these were also people who clearly understood the dangers that Trump posed to American democracy and international order. The experience suggested that even that ambiguous term “Pax Americana” was subordinate to the profit motive that informed seemingly every aspect of the American machinery. I’d come to know the term as a shorthand for America’s sprawling global influence, and how—on balance—the Pax Americana offered some stability amid political upheavals, some scaffolding around the private dramas of billions of individual lives. From the vantage point of these bankers, the Pax Americana protected their stake in international capital markets while allowing for enough risk—wars, coups, shifting energy markets, new technologies—so that they could place profitable bets on the direction of events. Trump was a bet. He’d make it easier for them to do their business and allow them to keep more of their winnings, but he was erratic and hired incompetent people—so much so that he might put the whole enterprise at risk. But it was a bet that enough Americans were willing to make, including those who knew better. From the perspective of financial markets, I had just finished eight years in middle management, as a security official doing his small part to keep the profit-generating ocean liner moving. The debates of seemingly enormous consequence—about the conduct of wars, the nature of national identity, and the fates of many millions of human beings—were incidental to the broader enterprise of wealth being created.

She berates herself for not being the kind of person who can read a self-help book and register the same lessons she seems to get only from painful firsthand experience. - Summertime Guests

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We emphasize on building love long term partnerships. Majority of our stays come from connecting with our private network of clients through our partnership with their company. We have local teams of highly seasoned cleaners, maintenance guys and property managers ensuring the property is in tip top shape from the beginning to end of each visit. We give every guest the same perfect experience.

Making the effort to consider how you want your guests, and yourself, to be altered by the experience is what you owe people as a good steward of that resource.

In my experience those who have the greatest respect for the rules also take the most enjoyment in breaking them.

Over the years, though, I came to see my four-star inexperience not as a weakness but as a superpower. My inexperience enabled me to look critically at every step of service and to interrogate the only thing that mattered: the guests’ experience. Did a rule bring us closer to our ultimate goal, which was connecting with people? Or did it take us further from it?

Research shows that a church must keep about 16 percent of its first time guests to experience a minimal growth rate of 5 percent a year. Rapidly growing churches keep between 25 and 30 percent of their first time guests. Declining churches keep only about 5 to 8 percent of their first time guests. By using the average of 16 percent, we can calculate the number of guests our church needs to grow. For example, a church that wants to add fifty new members this year will need to have a minimum of three hundred guests attend its worship services during the year. The same research revealed the crucial importance of getting guests to return for a second visit. A church keeps about 60 percent of its guests who come back for a second visit in the week after their first visit. This points out the importance of being gracious hosts the first time, so that our guests will feel encouraged to return. Research also indicates that new comers who remain in a church more than six months have an average of seven friends in their church, while people who drop out of a church average only two friends. 90 percent of new members who do not find a group to join and a job to do will be inactive at the end of the year. Less than 10 percent of first timers will ever return after their first time visit. 10-12 percent of those that come back will join the church within one year. 45-60 percent of second time guests will join the church if graciously received at the first visit. 75 percent of third time visitors will join the church if there is friendliness among church people and towards guests.

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But the luxury concierge sector, a game of global access with just a handful of key players, takes personal services to the extreme. This niche traces its origins to circa 1929, when the concierges of all the grand hotels of Paris teamed up to create Les Clefs d’Or—the Golden Keys—a network meant to help its members cater to their well-heeled guests. Clefs d’Or now functions as a global fraternity of more than four thousand hotel concierges. To join, a person must have five years of hospitality experience, pass a “comprehensive test,” and otherwise prove, “beyond doubt, their ability to deliver highest quality of service.” Of the tens of thousands of hotel concierges in the United States, only about 660 have earned the right to wear Les Clefs’ crossed-keys emblem

I have life experience. Learn from my mistakes. Don’t have regrets. They’re a painful thing, and they never go away.

PK SEO has been in the SEO Industry for approximately 20 plus years now and we have evolved largely together with Google and improve the user experience through better SEO services and web development. When it comes to search engine optimisation, there is not much that escapes us from improving rankings on Google and ROI for clients and in establishing their brand on the web. From on-page SEO to off-page SEO, we do it all from guest posts, to authority link building from Guest post services. Our SEO Services is about as white hat as you can get. 20 plus years in SEO spells experience in the online marketing game and you can trust PK SEO specialists when it comes to SEO and effective rankings.

Now that you know what failure looks like, this is how you leave a lasting impression. The hiring manager needs to know what you can do for her. She’s looking for what you did, because that’s the best indication of what you can do for her. Depending on your years of experience, this can range: — from having mastered Microsoft Excel, including pivot tables and Vlookups, to writing VBA code to automating the work of your department and reducing cycle time 80%. — from how met your sales quota three years in a row to how you went to the Achievers Club five years in a row for exceeding quota by 25% or more, and — from organizing an industry conference for 100 guests to organizing and running five industry conferences where attendees numbered between five and ten thousand.

But surely, there is a comfort to be taken from that,” continued the Count. “For even as the weeks begin racing by in a blur for us, they are making the greatest of impressions upon our children. When one turns seventeen and begins to experience that first period of real independence, one’s senses are so alert, one’s sentiments so finely attuned that every conversation, every look, every laugh may be writ indelibly upon one’s memory. And the friends that one happens to make in those impressionable years? One will meet them forever after with a welling of affection.” Having expressed this paradox, the Count happened to look across the lobby, where Grisha was lugging the luggage of one guest toward the front desk as Genya lugged the luggage of another toward the door. “Perhaps it is a matter of celestial balance,” he reflected. “A sort of cosmic equilibrium. Perhaps the aggregate experience of Time is a constant and thus for our children to establish such vivid impressions of this particular June, we must relinquish our claims upon it.” “So that they might remember, we must forget,” Vasily summed up.

Ritual Holistic Studio offers a serene haven for holistic wellness, blending ancient practices with modern healing. This tranquil space fosters balance, encompassing yoga, meditation, and personalized rituals to nurture mind, body, and soul. Expert practitioners curate transformative experiences, guiding guests through rejuvenating sessions and workshops. Embracing diverse modalities, from aromatherapy to sound healing, Ritual Holistic Studio invites individuals to embark on a journey of self-discovery and inner harmony. Nestled in a serene setting, it's a sanctuary where one can recalibrate, rejuvenate, and embrace a holistic approach to wellness. Contact us for more information.

High-quality photo and video experiences for your events in DC, Virginia, and Maryland. Winks Photo Booth’s range of incredible photo booth rentals can create long-lasting memories for both you and your guests. We are full of experiences from digital drop-off booths, 360 video, brand activations, GIFs, boomerangs, glam, vogue and so much more. We've been in business since 2018 and we've assembled an incredibly professional team who can create high-quality and immersive experiences.

The word chivalry has meant at different times a good many different things--from heavy cavalry to giving a woman a seat in a train. But if we want to understand chivalry as an ideal distinct from other ideals--if we want to isolate that particular conception of the man, comme il faut (as it should be), which was the special contribution of the Middle Ages to our culture--we cannot do better than turn to the words addressed to the greatest of all the imaginary knights in Malory's Morte D'arthur. 'Thou wert the meekest man', says Sir Ector to the dead Launcelot. 'Thou were the meekest man that ever ate in hall among ladies; and thou were the sternest knight to thy mortal foe that ever put spear in the rest.' The important thing about this ideal is, of course, the double demand it makes on human nature. The knight is a man of blood and iron, a man familiar with the sight of smashed faces and the ragged stumps of lopped-off limbs; he is also a demure, almost a maidenlike, guest in hall, a gentle, modest, unobtrusive man. He is not a compromise or happy mean between ferocity and meekness; he is fierce to the nth and meek to the nth. When Launcelot heard himself pronounced the best knight in the world, 'he wept as he had been a child that had been beaten'...The medieval ideal brought together two things which have no natural tendency to gravitate towards one another. It brought them together for that very reason. It taught humility and forbearance to the great warrior because everyone knew by experience how much he usually needed that lesson. It demanded valour of the urbane and modest man because everyone knew that he was as likely as not to be a milksop. In so doing, the Middle Ages fixed on the one hope of the world. It may or may not be possible to produce by the thousand men who combine the two sides of Launcelot's character. But if it is not possible, then all talk of any lasting happiness or dignity in human society is pure moonshine.

The word chivalry has meant at different times a good many different things, from heavy cavalry to giving a woman a seat in a train. But if we want to understand chivalry as an ideal distinct from other ideals, if we want to isolate that particular conception of the man, comme il faut (as it should be), which was the special contribution of the Middle Ages to our culture--we cannot do better than turn to the words addressed to the greatest of all the imaginary knights in Malory's Morte D'arthur. 'Thou wert the meekest man', says Sir Ector to the dead Launcelot. 'Thou were the meekest man that ever ate in hall among ladies; and thou were the sternest knight to thy mortal foe that ever put spear in the rest.' The important thing about this ideal is, of course, the double demand it makes on human nature. The knight is a man of blood and iron, a man familiar with the sight of smashed faces and the ragged stumps of lopped-off limbs; he is also a demure, almost a maidenlike, guest in hall, a gentle, modest, unobtrusive man. He is not a compromise or happy mean between ferocity and meekness; he is fierce to the nth and meek to the nth. When Launcelot heard himself pronounced the best knight in the world, 'he wept as he had been a child that had been beaten'...The medieval ideal brought together two things which have no natural tendency to gravitate towards one another. It brought them together for that very reason. It taught humility and forbearance to the great warrior because everyone knew by experience how much he usually needed that lesson. It demanded valour of the urbane and modest man because everyone knew that he was as likely as not to be a milksop. In so doing, the Middle Ages fixed on the one hope of the world. It may or may not be possible to produce by the thousand men who combine the two sides of Launcelot's character. But if it is not possible, then all talk of any lasting happiness or dignity in human society is pure moonshine.

The word chivalry has meant at different times a good many different things, from heavy cavalry to giving a woman a seat in a train. But if we want to understand chivalry as an ideal distinct from other ideals, if we want to isolate that particular conception of the man, comme il faut (as it should be), which was the special contribution of the Middle Ages to our culture, we cannot do better than turn to the words addressed to the greatest of all the imaginary knights in Malory's Morte D'arthur. 'Thou wert the meekest man', says Sir Ector to the dead Launcelot. 'Thou were the meekest man that ever ate in hall among ladies; and thou were the sternest knight to thy mortal foe that ever put spear in the rest.' The important thing about this ideal is, of course, the double demand it makes on human nature. The knight is a man of blood and iron, a man familiar with the sight of smashed faces and the ragged stumps of lopped-off limbs; he is also a demure, almost a maidenlike, guest in hall, a gentle, modest, unobtrusive man. He is not a compromise or happy mean between ferocity and meekness; he is fierce to the nth and meek to the nth. When Launcelot heard himself pronounced the best knight in the world, 'he wept as he had been a child that had been beaten'...The medieval ideal brought together two things which have no natural tendency to gravitate towards one another. It brought them together for that very reason. It taught humility and forbearance to the great warrior because everyone knew by experience how much he usually needed that lesson. It demanded valour of the urbane and modest man because everyone knew that he was as likely as not to be a milksop. In so doing, the Middle Ages fixed on the one hope of the world. It may or may not be possible to produce by the thousand men who combine the two sides of Launcelot's character. But if it is not possible, then all talk of any lasting happiness or dignity in human society is pure moonshine.

The word chivalry has meant at different times a good many different things, from heavy cavalry to giving a woman a seat in a train. But if we want to understand chivalry as an ideal distinct from other ideals, if we want to isolate that particular conception of the man, comme il faut (as it should be), which was the special contribution of the Middle Ages to our culture, we cannot do better than turn to the words addressed to the greatest of all the imaginary knights in Malory's Morte D'arthur. 'Thou wert the meekest man', says Sir Ector to the dead Launcelot. 'Thou were the meekest man that ever ate in hall among ladies; and thou were the sternest knight to thy mortal foe that ever put spear in the rest.' The important thing about this ideal is, of course, the double demand it makes on human nature. The knight is a man of blood and iron, a man familiar with the sight of smashed faces and the ragged stumps of lopped-off limbs; he is also a demure, almost a maidenlike, guest in hall, a gentle, modest, unobtrusive man. He is not a compromise or happy mean between ferocity and meekness; he is fierce to the nth and meek to the nth. When Launcelot heard himself pronounced the best knight in the world, 'he wept as he had been a child that had been beaten'...The medieval ideal brought together two things which have no natural tendency to gravitate towards one another. It brought them together for that very reason. It taught humility and forbearance to the great warrior because everyone knew by experience how much he usually needed that lesson. It demanded valour of the urbane and modest man because everyone knew that he was as likely as not to be a milksop. In so doing, the Middle Ages fixed on the one hope of the world. It may or may not be possible to produce by the thousand men who combine the two sides of Launcelot's character. But if it is not possible, then all talk of any lasting happiness or dignity in human society is pure moonshine.

The word chivalry has meant at different times a good many different things, from heavy cavalry to giving a woman a seat in a train. But if we want to understand chivalry as an ideal distinct from other ideals, if we want to isolate that particular conception of the man, comme il faut (as it should be), which was the special contribution of the Middle Ages to our culture, we cannot do better than turn to the words addressed to the greatest of all the imaginary knights in Malory's Morte D'arthur. 'Thou wert the meekest man', says Sir Ector to the dead Launcelot. 'Thou were the meekest man that ever ate in hall among ladies; and thou were the sternest knight to thy mortal foe that ever put spear in the rest.' The important thing about this ideal is, of course, the double demand it makes on human nature. The knight is a man of blood and iron, a man familiar with the sight of smashed faces and the ragged stumps of lopped-off limbs; he is also a demure, almost a maidenlike, guest in hall, a gentle, modest, unobtrusive man. He is not a compromise or happy mean between ferocity and meekness; he is fierce to the nth and meek to the nth. When Launcelot heard himself pronounced the best knight in the world, 'he wept as he had been a child that had been beaten'...The medieval ideal brought together two things which have no natural tendency to gravitate towards one another. It brought them together for that very reason. It taught humility and forbearance to the great warrior because everyone knew by experience how much he usually needed that lesson. It demanded valour of the urbane and modest man because everyone knew that he was as likely as not to be a milksop. In so doing, the Middle Ages fixed on the one hope of the world. It may or may not be possible to produce by the thousand men who combine the two sides of Launcelot's character. But if it is not possible, then all talk of any lasting happiness or dignity in human society is pure moonshine.

Rule of 95/5: Manage 95 percent of your business down to the penny; spend the last 5 percent “foolishly.” It sounds irresponsible; in fact, it’s anything but. Because that last 5 percent has an outsize impact on the guest experience, it’s some of the smartest money you’ll ever spend. This was affirmed for me one afternoon when I watched Glenn Lowry, the head of the museum, buy gelato for a group of visiting curators. Every single one of them spent a second or two admiring the spoons. I’d like to think some museumgoers went back to the cart for seconds, just because they loved that spoon. The Rule of 95/5 would turn out to be one of my central operating principles at Eleven Madison Park. Wine

It was on that call that he introduced me to the concept of restaurant-smart vs. corporate-smart. He described the distinction between the two. In the simplest terms: Where do the highest-paid people in the company work? In the restaurants themselves, or in the corporate offices? That says a lot about how the company is run. In restaurant-smart companies, members of the team have more autonomy and creative latitude. Because they tend to feel a greater sense of ownership, they give more of themselves to the job. They can often offer better hospitality because they’re nimble; there aren’t a lot of rules and systems getting in the way of human connection. But those restaurants tend not to have a lot of corporate support or oversight—the systems that make great businesses. Corporate-smart companies, on the other hand, have all the back-end systems and controls in areas like accounting, purchasing, and human resources that are needed to make them great businesses, and they’re often more profitable as a result. But systems are, by definition, controls—and the more control you take away from the people on the ground, the less creative they can be, and guests can feel that. Restaurant-smart companies can be great businesses, and corporate-smart companies can deliver great hospitality. But their priorities are different, in ways that fundamentally affect the guests’ experience.

Perhaps under the influence of too much Filipino palm wine, Pigafetta marveled at the coconut and all its uses. “This palm bears a fruit, named cocho, which is as large as the head or thereabouts, and its first husk is green and two fingers thick, in which are found certain fibers of which those people make the ropes by which they bind their boats. Under this husk is another, very hard and thicker than that of a nut. . . . And under the said husk there is a white marrow of a finger’s thickness, which they eat with meat and fish, as we do bread, and it has the flavor of an almond. . . . From the center of this marrow there flows a water which is clear and sweet and very refreshing, like an apple.” The Filipinos taught their visitors how to produce milk from the coconut, “as we proved by experience.” They pried the meat of the coconut from the shell, combined it with the coconut’s liquor, and filtered the mixture through cloth. The result, said the chronicler, “became like goat’s milk.” Pigafetta was so moved by the coconut’s versatility that he declared, with some exaggeration, that two palm trees could sustain a family of ten for a hundred years. Their idyll lasted a week, each day bringing with it new discoveries and a growing intimacy with their genial Filipino hosts. “These people entered into very great familiarity and friendship with us, and made us understand several things in their language, and the name of some islands which we saw before us,” Pigafetta commented. “We took great pleasure with them, because they were merry and conversable.” But Magellan nearly destroyed the idyll when he invited the Filipinos aboard Trinidad. He incautiously showed his guests “all his merchandise, namely cloves, cinnamon, pepper, walnut, nutmeg, ginger, mace, gold, and all that was in the ship.” Clearly

I once met the South African opera composer Neo Muyanga, who told me that he can listen to the first sixteen bars of any opera and know the system and framework of the rest of it—and, therefore, whether he’s going to like it. “The opening bars inevitably set up a paradigm using elements such as volume, meter, and progression to invite a listener to eschew their mundane world for a time and to plunge down the rabbit hole into an alternate universe,” he said. As he spoke, I realized that gatherings work in much the same way. The opening, whether intentionally designed or not, signals to guests what to expect from the experience.

The Express routines are designed to give you the key points to hit when you don’t have much time but you want to lightly clean for maximum impact. They can help build your confidence in cleaning if you don’t have much experience; they’re the gateway drug of cleaning. But let me be clear: an Express Clean is a surface clean at best. These cleans are perfect for pre-guest arrivals and quick midweek tidy-ups but do not replace full cleanings. Express Cleans focus on tidying and fixing any cleaning faux pas.

I don’t know about you, but I can’t wait to get my hands on some fucking gourds and arrange them in a horn-shaped basket on my dining room table. That shit is going to look so seasonal. I’m about to head up to the attic right now to find that wicker fucker, dust it off, and jam it with an insanely ornate assortment of shellacked vegetables. When my guests come over it’s gonna be like, BLAMMO! Check out my shellacked decorative vegetables, assholes. Guess what season it is—fucking fall. There’s a nip in the air and my house is full of mutant fucking squash. I may even throw some multi-colored leaves into the mix, all haphazard like a crisp October breeze just blew through and fucked that shit up. Then I’m going to get to work on making a beautiful fucking gourd necklace for myself. People are going to be like, “Aren’t those gourds straining your neck?” And I’m just going to thread another gourd onto my necklace without breaking their gaze and quietly reply, “It’s fall, fuckfaces. You’re either ready to reap this freaky-assed harvest or you’re not.” Carving orange pumpkins sounds like a pretty fitting way to ring in the season. You know what else does? Performing an all-gourd reenactment of an episode of Diff’rent Strokes—specifically the one when Arnold and Dudley experience a disturbing brush with sexual molestation. Well, this shit just got real, didn’t it? Felonies and gourds have one very important commonality: they’re both extremely fucking real. Sorry if that’s upsetting, but I’m not doing you any favors by shielding you from this anymore. The next thing I’m going to do is carve one of the longer gourds into a perfect replica of the Mayflower as a shout-out to our Pilgrim forefathers. Then I’m going to do lines of blow off its hull with a hooker. Why? Because it’s not summer, it’s not winter, and it’s not spring. Grab a calendar and pull your fucking heads out of your asses; it’s fall, fuckers. Have you ever been in an Italian deli with salamis hanging from their ceiling? Well, then you’re going to fucking love my house. Just look where you’re walking or you’ll get KO’d by the gauntlet of misshapen, zucchini-descendant bastards swinging from above. And when you do, you’re going to hear a very loud, very stereotypical Italian laugh coming from me. Consider yourself warned. For now, all I plan to do is to throw on a flannel shirt, some tattered overalls, and a floppy fucking hat and stand in the middle of a cornfield for a few days. The first crow that tries to land on me is going to get his avian ass bitch-slapped all the way back to summer. Welcome to autumn, fuckheads!

Your youngster looks like he knows his way around a deck. When you think he’s ready to try a term under a different captain, he’d be welcome aboard Tarman. Things are a bit more rustic and he’s be sleeping in the deckhouse with the crew, but I’d be glad to foster him for a trip or two.” Brashen and Althea exchanged a look, but it was not his mother who said, “Not quite old enough yet. But I’ll take you up on that offer when he is. I know he’d like to see his aunt and uncle soon. Not to mention his cousin Ephron.” Brashen smiled as he attempted to change the subject. “When do you think Malta and Reyn might be bringing the baby downriver for a visit?” “You’d take Boy-o off my decks?” Paragon was appalled. “Only for a short time, ship. I know he’s yours as much as ours,” Brashen replied placatingly. “But a slightly wider circulation of experience wouldn’t hurt him.” “Hmph.” The figurehead crossed his arms on his carved chest. His mouth went to a flat line. “Perhaps when Ephron is old enough to take his place here for a time. An exchange of hostages, as it were.” Brashen rolled his eyes at them. “He’s in a mood today,” he said in a low voice. “I am not in a mood! Merely pointing out that you are a liveship family, and that you should think well before letting one of your own go off on another liveship, with no guarantees that he will be returned. Ideally, the exchange should be a member of Tarman's family.” He turned his gaze to Leftrin and Alise. “Do you expect to breed soon?” Leftrin choked on his tea. “Not that I'm aware,” Alise replied demurely. “A pity. It might be productive for you just now.”Paragon was politely enthused. “Can we please just not?” Althea asked him, almost sharply. “It's bad enough to have you offering Brashen and me your helpful insights into productive breeding without you extending your wisdom to our guests.” Alise could not tell if Brashen were embarrassed or red from suppressing laughter. “It was Tarman’s suggestion that they might find such information helpful, as so far they have enjoyed breeding, but fruitlessly. That’s all.” Paragon was unflustered. Brashen cleared his throat suddenly. “Well, speaking of hostages—” “Were we?” his ship interjected curiosity. “We were. Speaking of hostages, how did all that work out? There were rumors in Bingtown, but we left to go south and pick up your stock, and then returned right up the river. So wr haven’t heard much of that.

Reentry, as the term is used in conflict resolution, refers to helping someone who has gone through an intense experience within the bubble of a dialogue return to their original context. The term is also used for circumstances such as soldiers returning from war or prisoners finishing their sentences. Yet even the most ordinary comings-together of people have an element of reentry. As a host, you can help your guests think about what they would like to take with them as they go back into the world, given what they have experienced with you. In the case of Seeds of Peace, now that they’re a “seed,” how will they plant themselves in the hostile, messy soil beyond?

BARTON CENTRE, 912, 9th Floor, Mahatma Gandhi Rd, Bengaluru, Karnataka - 560 001 Phone Number +91 8884400919 Set out on an excursion to the charming island of Sri Lanka with a tailor-made visit Sri Lanka Tour Package From Bangalore, known for its rich history, different scenes, and warm friendliness, offers an extraordinary travel insight for guests. In this article, we will direct you through arranging the ideal Sri Lanka visit from Bangalore, investigating top attractions, picking the right visit bundle to suit your spending plan, and giving fundamental travel tips to a smooth and significant excursion. 1. Prologue to Sri Lanka Visit Bundles Investigating the Magnificence of Sri Lanka Sri Lanka, the tear molded island in the Indian Sea, is a heaven ready to be investigated. From rich tea manors to immaculate sea shores, old remnants to dynamic culture, a Sri Lanka visit bundle offers a different and extraordinary experience for explorers. 2. Arranging Your Sri Lanka Visit from Bangalore Investigating and Choosing the Right Visit Bundle While arranging your Sri Lanka Tour Package From Bangalore, it's crucial for research and pick the right visit bundle that suits your inclinations and spending plan. Whether you're searching for a social campaign, a loosening up ocean side escape, or an undertaking filled trip, there are different choices accessible to take special care of your inclinations. Understanding Visa Prerequisites and Travel Records Prior to setting out on your Sri Lanka experience, make a point to check and satisfy the visa prerequisites and have all the important travel records all together. This incorporates getting a substantial visa, guaranteeing your identification has sufficient legitimacy, and setting up some other required desk work for a smooth and bother free excursion. 3. Top Attractions and Exercises in Sri Lanka Finding Authentic Destinations and Social Milestones Sri Lanka is wealthy in history and culture, with a plenty of verifiable destinations and social milestones ready to be investigated. From the old city of Sigiriya to the consecrated city of Kandy, each side of the island has a story to tell, giving you a brief look into its captivating past. Appreciating Ocean side Exercises and Water Sports With its staggering shoreline and perfectly clear waters, Sri Lanka is a heaven for ocean side sweethearts and water sports fans. Whether you're hoping to loosen up on the sandy shores, take a shot at surfing, or investigate the submerged world through swimming or plunging, the sea shores of Sri Lanka offer vast opportunities for no particular reason and unwinding. 4. Picking the Right Visit Bundle for Your Spending plan Looking at Changed Visit Bundles and Incorporations While picking a Sri Lanka Tour Package From Bangalore, it means quite a bit to contrast various choices and their considerations with track down one that accommodates your spending plan and inclinations. Search for bundles that offer a decent equilibrium of touring, convenience, transportation, and different administrations to guarantee a balanced and pleasant experience. Ways to get a good deal on Your Sri Lanka Visit Going on a tight spending plan? Just sit back and relax! There are a lot of effective cash saving tips for your Sri Lanka visit. Consider going during the off-top season, booking ahead of time for arrangements and limits, choosing nearby transportation and diners, and investigating free or minimal expense attractions to take advantage of your movement financial plan. With a touch of arranging and sagacious decisions, you can partake in a fabulous Sri Lanka experience without breaking the bank.### 5. Convenience and Feasting Choices in Sri Lanka #### Sorts of Facilities Accessible in Sri Lanka With regards to facilities in Sri Lanka, you'll be ruined for decision.

Still, the experience most certainly took its toll. It underscored just how hazardous a maid's work can be. It's not the backbreaking labor, the demanding guests, or the cleaning chemicals that present the greatest danger. It's the assumption that maids are delinquents, murderers, and thieves: the maid is always to blame.

Something doubtful seemed to disturb the mysterious soul of mine, which was also harmfully strong to my future predictions. At that momentary blame on my part, I minutely remembered his sweet and forceful words when he thoughtfully said: "Open your heart not for the guests but for the unforgettable intruders. That good flow of words which highly built a stable expression from a man of experience ended my eventful struggle. At last, I found myself with my poor words escaping from my fate.” The Condemned Liberty

The churches delivering experiences that exceed guests' expectations are those to which people return, again and again, until they're no longer guests but full-fledged members of the church community. When a guest thinks "Wow!" it is because he or she feels affirmed and valued. The church has said, "You matter." Accepting

Our assignment is to make sure people can see Jesus clearly. This is the very reason we must meet them where they arc-consumer mentality and all. We must greet them with unconditional acceptance and respect. This is how people will begin to see Jesus clearly. Our goal should be to do anything and everything that helps our guests see Christ. Since

A guest chef would come in and shoot five shows in two days. Most had no TV training and little on-camera experience. They were thrown onto the air and did their shows live to tape, no stopping allowed for any reason, even small fires or bleeding.

When leaders reframe customers into guests, and results into experiences, profits escalate.

Nobody noticed the Kerry Washington opening that we did—they had done years ago with Jan Hooks. They did a similar sketch—Jan Hooks kept running out because a new woman was coming in. This was a year where they only had two women, and now the cast, the repertory cast, is 50 percent female for the first time, and it bothered me that why can’t we celebrate that? We’re not even allowed to say that in public because we don’t have a woman of the right color. We have two women of color, but they’re not the right color. It was an interesting, eye-opening experience just for race in America.

Larry King Larry King is one of the premier figures in American broadcasting, and his show, Larry King Live, on CNN, is one of the longest-running television programs currently on the air. The summer of 2007 will mark his fiftieth anniversary in broadcasting. I first met Princess Diana at a party in Los Angeles. As at so many parties in LA, there were famous people from all walks of life--actors, broadcasters, executives, authors, politicians, journalists. But there was only one princess, and she stood out from the crowd, talking and smiling and taking the time to give each person some personal attention. I kept her in the corner of my eye, waiting for an opportunity to talk to her. But she was spending so much time with every guest! Eventually, I made my way over to where she stood, and waited for a chance to finally meet this illustrious lady. Her pictures did not do her justice. I had seen her many times on TV and in the papers, of course, but seeing her in person was a whole new experience. She was absolutely beautiful. Her face was radiant, animated and full of life. She had honesty in her eyes, which made her approachable, and she had this uncanny ability to make everyone around her comfortable. I have interviewed thousands of people in my career, and this is a quality that I’ve always known is essential for a broadcaster. But for Diana, it seemed to come completely naturally. Within the first five seconds of meeting her, I felt like we had been friends for years. It was a big party and she was the star. Everybody wanted to talk to her. Not a big surprise--after all, she had interesting things to say about so many different topics. I always respected her work with land mines and AIDS, I knew her importance to the fashion world, and her role as a princess in the Royal Family made her one of the hottest topics of the tabloids. Yet she chatted about her sons and her friends with everybody--Diana was an extraordinary woman with an unassuming air, and it was an absolute pleasure to be in her presence. When we were introduced, her eyes lit up and she grabbed my hand. She said, “Oh, you’re Larry from the telly!” We laughed and spoke for a little while about our families, and I was amazed at how well she remembered all of the little details I mentioned. After all of the people she had met that night, she was bright-eyed and curious about everything. My only regret from the first time we met was that we didn’t have a few more hours to talk! I blushed when she mentioned a few interviews I had done earlier in the year. I didn’t know she had seen me on CNN. It was a warm, friendly greeting that I will never forget.

Everything at Airbnb is a continuation of what it’s like to be a guest in somebody’s house.

As often as not, a man who sticks at home knows next to nothing about his guest.

One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter. You are important. We are glad you are here. We appreciate your business.