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Anarchism is not a romantic fable but the hardheaded realization, based on five thousand years of experience, that we cannot entrust the management of our lives to kings, priests, politicians, generals, and county commissioners.
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Edward Abbey
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People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year.
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Peter F. Drucker
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The ultimate freedom for creative groups is the freedom to experiment with new ideas. Some skeptics insist that innovation is expensive. In the long run, innovation is cheap. Mediocrity is expensive—and autonomy can be the antidote.” TOM KELLEY General Manager, IDEO
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Daniel H. Pink (Drive: The Surprising Truth About What Motivates Us)
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Live your life in such a way that you'll be remembered for your kindness, compassion, fairness, character, benevolence, and a force for good who had much respect for life, in general.
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Germany Kent
“
Defeat is for the valiant. Only they will know the honour of losing and the joy of winning
I am not here to tell you that defeat is a part of life: we all know that. Only the defeated know Love. Because it is in the realm of love that we fight our first battles – and generally lose.
I am here to tell you that there are people who have never been defeated.
They are the ones who never fought.
They managed to avoid scars, humiliations, feelings of helplessness, as well as those moments when even warriors doubt the existence of God.’’
Manuscript Found In Accra – Paulo Coelho
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Paulo Coelho (Manuscript Found in Accra)
“
What is Insulin?
Insulin is a hormone that allows the glucose (also called blood sugar) in your blood to get out of your bloodstream and into your cells for energy for whatever your current activity or inactivity is. If you have more glucose in your bloodstream than your current energy need, the excess is stored in your liver (called glycogen in its storage form). If your liver is full and you still have excess glucose in your bloodstream, the rest is stored as body fat around your butt, thighs, belly—and generally every place you don’t want it to be.
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Rick Mystrom (Glucose Control Eating: Lose Weight Stay Slimmer Live Healthier Live Longer)
“
The quality of your life depends on how well you manage your body, your mind, your emotion, your situations, your home, your communities, nations, your life in general and the world.
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Sadhguru (Inner Management: In the Presence of the Master)
“
He had come to that moment in his age when there occurred to him, with increasing intensity, a question of such overwhelming simplicity that he had no means to face it. He found himself wondering if his life were worth the living; if it had ever been. It was a question, he suspected, that came to all men at one time or another; he wondered if it came to them with such impersonal force as it came to him. The question brought with it a sadness, but it was a general sadness which (he thought) had little to do with himself or with his particular fate; he was not even sure that the question sprang from the most immediate and obvious causes, from what his own life had become. It came, he believed, from the accretion of his years, from the density of accident and circumstance, and from what he had come to understand of them. He took a grim and ironic pleasure from the possibility that what little learning he had managed to acquire had led him to this knowledge: that in the long run all things, even the learning that let him know this, were futile and empty, and at last diminished into a nothingness they did not alter.
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John Williams (Stoner)
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She was not, herself, hugely in favor of motherhood in general. Obviously it was necessary, but it wasn't exactly difficult. Even cats managed it. But women acted as if they'd been given a medal that entitled them to boss people around. It was as if, just because they'd got the label which said "mother", everyone else got a tiny part of the label that said "child"...
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Terry Pratchett (Carpe Jugulum (Discworld, #23; Witches, #6))
“
For peace of mind, resign as general manager of the universe.
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Larry Eisenberg
“
Surrender is the ultimate sign of strength and the foundation for a spiritual life. Surrendering affirms that we are no longer willing to live in pain. It expresses a deep desire to transcend our struggles and transform our negative emotions. It commands a life beyond our egos, beyond that part of ourselves that is continually reminding us that we are separate, different and alone. Surrendering allows us to return to our true nature and move effortlessly through the cosmic dance called life. It's a powerful statement that proclaims the perfect order of the universe.
When you surrender your will, you are saying, "Even though things are not exactly how I'd like them to be, I will face my reality. I will look it directly in the eye and allow it to be here." Surrender and serenity are synonymous; you can't experience one without the other. So if it's serenity you're searching for, it's close by. All you have to do is resign as General Manager of the Universe. Choose to trust that there is a greater plan for you and that if you surrender, it will be unfolded in time.
Surrender is a gift that you can give yourself. It's an act of faith. It's saying that even though I can't see where this river is flowing, I trust it will take me in the right direction.
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Debbie Ford (Spiritual Divorce: Divorce as a Catalyst for an Extraordinary Life)
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Self-leaders are still true leaders even if they have no known followers. True leaders inspire by the influence of their characters and general self-made brands. Leadership is defined by the virtues of one's behaviour.
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Israelmore Ayivor
“
Winston had disliked her from the very first moment of seeing her. He knew the reason. It was because of the atmosphere of hockey−fields and cold baths and community hikes and general clean−mindedness which she managed to carry about with her. He disliked nearly all women, and especially the young and pretty ones. It was always the women, and above all the young ones, who were the most bigoted adherents of the Party, the swallowers of slogans, the amateur spies and nosers−out of unorthodoxy.
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George Orwell
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…. by the time they have reached the middle of their life’s journey, few people remember how they have managed to arrive at themselves, at their amusements, their point of view, their wife, character, occupation and successes, but they cannot help feeling that not much is likely to change anymore. It might even be asserted that they have been cheated, for one can nowhere discover any sufficient reason for everything’s coming about as it has. It might just have well as turned out differently. The events of people’s lives have, after all, only to the last degree originated in them, having generally depended on all sorts of circumstances such as the moods, the life or death of quite different people, and have, as it were, only at the given point of time come hurrying towards them
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Robert Musil (The Man Without Qualities: Volume I)
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She was altogether colorless and severe, and still she managed to be beautiful. Not the way that girls are generally beautiful, but more like the way a knife catches the light, makes you want to take it in your hands.
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Brittany Cavallaro (A Study in Charlotte (Charlotte Holmes, #1))
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Belief in the traditional sense, or certitude, or dogma, amounts to the grandiose delusion, "My current model" -- or grid, or map, or reality-tunnel -- "contains the whole universe and will never need to be revised." In terms of the history of science and knowledge in general, this appears absurd and arrogant to me, and I am perpetually astonished that so many people still manage to live with such a medieval attitude.
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Robert Anton Wilson (Cosmic Trigger: Die letzten Geheimnisse der Illuminaten oder An den Grenzen des erweiterten Bewusstseins)
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We’ve built a world too complicated and dangerous for our quarrelsome natures to manage. In such hopelessness, the general vote will be for the supernatural. It’s dusk in the second Age of Reason. We were wonderful, but now we are doomed.
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Ian McEwan (Nutshell)
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I’d noticed soon after starting the job that whenever I got angry at the same things as everyone else, they all seemed happy. If I went along with the manager when he was annoyed or joined in the general irritation at someone skiving off the night shift, there was a strange sense of solidarity as everyone seemed pleased that I was angry too.
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Sayaka Murata (Convenience Store Woman)
“
It is the nature of being the general manager of a baseball team that you have to remain on familiar terms with people you are continually trying to screw.
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Michael Lewis (Moneyball)
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The problem with trying to make time for everything that feels important—or just for enough of what feels important—is that you definitely never will. The reason isn’t that you haven’t yet discovered the right time management tricks or supplied sufficient effort, or that you need to start getting up earlier, or that you’re generally useless. It’s that the underlying assumption is unwarranted: there’s no reason to believe you’ll ever feel ‘on top of things,’ or make time for everything that matters, simply by getting more done.
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Oliver Burkeman (Four Thousand Weeks: Time Management for Mortals)
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I can’t help but notice,” Alina said. “The too-clever fox gave up his throne, but still managed to stay a king.”
“A prince,” Genya corrected. “Prince consort. Or is he your general?”
Zoya didn’t really care what title he took. He was hers, and that was all that mattered. Her eye caught on the blueprints she’d found waiting for her on her desk that morning, designs for an extraordinary structure Nikolai had designed to protect her garden. The plans had been bound with her blue velvet ribbon and accompanied by a note that read, I will always seek to make it summer for you. Zoya had been courted by men of wealth and power, offered jewels, palaces, the deed to a diamond mine. This was a different kind of treasure, one she could not believe she’d been lucky enough to find.
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Leigh Bardugo (Rule of Wolves (King of Scars, #2))
“
Judging by the sounds of general panic, I want a gun like that.
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Howard Tayler (Under New Management (Schlock Mercenary, #3))
“
Every business should own, at minimum, a general liability insurance policy. The business needs to protect itself and mitigate against risk.
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Hendrith Vanlon Smith Jr. (The Wealth Reference Guide: An American Classic)
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What civilization has done to women’s bodies is no different than what it’s done to the earth, to children, to the sick, to the proletariat; in short, to everything that isn’t supposed to “talk,” and in general to whatever the knowledge-powers of government and management don’t want to hear, which is thus relegated to exclusion from all recognized activity, relegated to the role of a witness.
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Tiqqun
“
Sir, people never wanted me to make it to squire. They won't like it any better if I become a knight. I doubt I'll ever get to command a force larger than, well, just me.'
Raoul shook his head. 'You're wrong.' As she started to protest, he raised a hand. 'Hear me out. I have some idea of what you've had to bear to get this far, and it won't get easier. But there are larger issues than your fitness for knighthood, issues that involve lives and livelihoods. Attend,' he said, so much like Yayin, one of her Mithran teachers, that Kel had to smile.
'At our level, there are four kids of warrior,' he told Kel. He raised a fist and held up one large finger. 'Heroes, like Alanna the Lioness. Warriors who find dark places and fight in them alone. This is wonderful, but we live in the real world. There aren't many places without any hope or light.'
He raised a second finger. 'We have knights- plain, everyday knights, like your brothers. They patrol their borders and protect their tenants, or they go into troubled areas at the king's command and sort them out. They fight in battles, usually against other knights. A hero will work like an everyday knight for a time- it's expected. And most knights must be clever enough to manage alone.'
Kel nodded.
'We have soldiers,' Raoul continued, raising a third finger. 'Those warriors, including knights, who can manage so long as they're told what to do. These are more common, thank Mithros, and you'll find them in charge of companies in the army, under the eye of a general. Without people who can take orders, we'd be in real trouble.
'Commanders.' He raised his little finger. 'Good ones, people with a knack for it, like, say, the queen, or Buri, or young Dom, they're as rare as heroes. Commanders have an eye not just for what they do, but for what those around them do. Commanders size up people's strengths and weaknesses. They know where someone will shine and where they will collapse. Other warriors will obey a true commander because they can tell that the commander knows what he- or she- is doing.' Raoul picked up a quill and toyed with it. 'You've shown flashes of being a commander. I've seen it. So has Qasim, your friend Neal, even Wyldon, though it would be like pulling teeth to get him to admit it. My job is to see if you will do more than flash, with the right training. The realm needs commanders. Tortall is big. We have too many still-untamed pockets, too curse many hideyholes for rogues, and plenty of hungry enemies to nibble at our borders and our seafaring trade. If you have what it takes, the Crown will use you. We're too desperate for good commanders to let one slip away, even a female one. Now, finish that'- he pointed to the slate- 'and you can stop for tonight.
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Tamora Pierce (Squire (Protector of the Small, #3))
“
We have an odd relationship with words. We learn a few when we are small, throughout our lives we collect others through education, conversation, our contact with books, and yet, in comparison, there are only a tiny number about whose meaning, sense, and denotation we would have absolutely no doubts, if one day, we were to ask ourselves seriously what they meant. Thus we affirm and deny, thus we convince and are convinced, thus we argue, deduce, and conclude, wandering fearlessly over the surface of concepts about which we only have the vaguest of ideas, and, despite the false air of confidence that we generally affect as we feel our way along the road in verbal darkness, we manage, more or less, to understand each other and even, sometimes, to find each other.
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José Saramago (The Double)
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Rendering yourself more efficient — either by implementing various productivity techniques or by driving yourself harder—won’t generally result in the feeling of having ‘enough time,’ because, all else being equal, the demands will increase to offset any benefits. Far from getting things done, you’ll be creating new things to do.
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Oliver Burkeman (Four Thousand Weeks: Time Management for Mortals)
“
Let me be brutally honest. Being an insider, I know exactly how these MBA guys think. And because I know who they really are, I have nothing but utter contempt for these professionals. Now you might think I am stereotyping and generalizing. Yes, I am, indeed. But get this thing straight. Only highly competitive people prepare for these entrance exams to these top-notch B-schools. Only those who have excessive cupidity for money, power and status, only such people enter these highly reputed management colleges. These people don’t have friends, instead, they have connections. It’s all about Moolah. It’s all about usefulness. You scratch my back, and I will scratch yours. You be my ladder, and I will be yours.
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Abhaidev (The World's Most Frustrated Man)
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An immense industrial network cannot be managed in the same way that one changes a tire... It expresses a circuit of cosmic energy on which it depends, which it cannot limit, and whose laws it cannot ignore without consequences.
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Georges Bataille (The Accursed Share: An Essay on General Economy, Volume I: Consumption)
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Under a good administration, the Nile gains on the desert. Under a bad one, the desert gains on the Nile.
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Napoléon Bonaparte (Napoleon's memoirs: Memoirs of the history of France during the reign of Napoleon, dictated by the Emperor at Sainte-Helena to the generals who shared his captivity)
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Pure, hard-core liberals believe in a superior race. They think they're it. They believe they're more intelligent than the general run of mankind, better suited than the little people are to manage the little people's lives. They think they have the one true vision, the ability to solve all the moral dilemmas of the century. They prefer big government because that is the first step to totalitarianism, toward unquestioned rule by the elite. And of course they see themselves as the elite.
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Dean Koontz (The Face of Fear)
“
Exploratory market research is generally preferred in the early stages of a project when you are more interested in exploring a subject.
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Pooja Agnihotri (Market Research Like a Pro)
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Lying in bed would be an altogether perfect and supreme experience if only one had a colored pencil long enough to draw on the ceiling. This, however, is not generally a part of the domestic apparatus on the premises. I think myself that the thing might be managed with several pails of Aspinall and a broom. Only if one worked in a really sweeping and masterly way, and laid on the color in great washes, it might drip down again on one's face in floods of rich and mingled color like some strange fairy rain; and that would have its disadvantages. I am afraid it would be necessary to stick to black and white in this form of artistic composition. To that purpose, indeed, the white ceiling would be of the greatest possible use; in fact, it is the only use I think of a white ceiling being put to.
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G.K. Chesterton
“
If it is believed that these elementary schools will be better managed by the governor and council or any other general authority of the government, than by the parents within each ward, it is a belief against all experience.
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Thomas Jefferson
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Wow," she said weakly. "That's even more amazing than I thought it would be."
Alex's arms were still looped around her waist; it took a serious effort not to draw her back to him and start kissing her again. He managed to control himself and grinned. "You mean with me or just in general?"
"In general," she said. "But I have a feeling it's especially amazing with you." She leaned back in his arms, studying him. Shaking her head with a slight smile, she reached out and stroked the line of his cheekbone. "Do you even realize how gorgeous you are?"
What he realized was that he was happier than he'd ever been. He gazed at Willow, drinking in her face, feeling amazed that this was happening--that she was here with him and that she actually felt the same way.
"Come here," he said softly. And pulling her toward him, he simply held her, cradling her against his chest.
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L.A. Weatherly (Angel (Angel, #1))
“
For there is a growing apprehension that existence is a rat-race in a trap: living organisms, including people,are merely tubes which put things in at one end and let them out at the other, which both keeps them doing it and in the long run wears them out. So to keep the farce going, the tubes find ways of making new
tubes, which also put things in at one end and let them out at the other. At the input end they even develop ganglia of nerves called brains, with eyes and ears, so that they can more easily scrounge around for things to swallow. As and when they get enough to eat, they use up their surplus energy by wiggling in complicated patterns, making all sorts of noises by blowing air in and out of the input hole, and gathering together in groups to fight with other groups. In time, the tubes grow such an
abundance of attached appliances that they are hardly recognizable as mere tubes, and they manage to do this in a staggering variety of forms. There is a vague rule not to eat tubes of your own form, but in general there is serious competition as to who is going to be the top type of tube. All this seems marvelously futile, and yet, when you begin to think about it, it begins to be more marvelous than futile. Indeed, it seems extremely odd.
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Alan W. Watts
“
If management generally overrides people’s decisions, they quickly lose motivation to make any decision, which severely inhibits progress.
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Teresa Amabile (The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work)
“
To generalize is to be an idiot," said Blake. Perhaps he went too far. But to generalize is to be a finite mind. Generalities are the lenses with which our intellects have to manage.
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C.S. Lewis
“
A liar has many points to his favour,—but he has this against him, that unless he devote more time to the management of his lies than life will generally allow, he cannot make them tally.
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Anthony Trollope (The Way We Live Now)
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The whole point of the Eugenic pseudo-scientific theories is that they are to be applied wholesale, by some more sweeping and generalizing money power than the individual husband or wife or household. Eugenics asserts that all men must be so stupid that they cannot manage their own affairs; and also so clever that they can manage each other's.
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G.K. Chesterton
“
First, disruptive products are simpler and cheaper; they generally promise lower margins, not greater profits. Second, disruptive technologies typically are first commercialized in emerging or insignificant markets. And third, leading firms’ most profitable customers generally don’t want, and indeed initially can’t use, products based on disruptive technologies.
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Clayton M. Christensen (The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change))
“
I can't think of one great human being in the arts, or in history generally, who conformed, who succeeded, as educational experts tell us children must succeed, with his peer group...If a child in their classrooms does not succeed with his peer group, then it would seem to many that both child and teacher have failed. Have they? If we ever, God forbid, manage to make each child succeed with his peer group, we will produce a race of bland and faceless nonentities, and all poetry and mystery will vanish from the face of the earth.
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Madeleine L'Engle (A Circle of Quiet (Crosswicks Journals, #1))
“
Just as the universal family of gifted writers transcends national barriers, so is the gifted reader a universal figure, not subject to spatial or temporal laws. It is he—the good, the excellent reader—who has saved the artists again and again from being destroyed by emperors, dictators, priests, puritans, philistines, political moralists, policemen, postmasters, and prigs. Let me define this admirable reader. He does not belong to any specific nation or class. No director of conscience and no book club can manage his soul. His approach to a work of fiction is not governed by those juvenile emotions that make the mediocre reader identify himself with this or that character and “skip descriptions.” The good, the admirable reader identifies himself not with the boy or the girl in the book, but with the mind that conceived and composed that book. The admirable reader does not seek information about Russia in a Russian novel, for he knows that the Russia of Tolstoy or Chekhov is not the average Russia of history but a specific world imagined and created by individual genius. The admirable reader is not concerned with general ideas; he is interested in the particular vision. He likes the novel not because it helps him to get along with the group (to use a diabolical progressive-school cliche); he likes the novel because he imbibes and understands every detail of the text, enjoys what the author meant to be injoyed, beams inwardly and all over, is thrilled by the magic imageries of the master-forger, the fancy-forger, the conjuror, the artist. Indeed of all the characters that a great artist creates, his readers are the best. (“Russian Writers, Censors, and Readers”)
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Vladimir Nabokov (Lectures on Russian Literature)
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For a torture to be effective, the pain has to be spread out; it has to come at regular intervals, with no end in sight. The water falls , drop after drop after drop, like the second hand of a watch, carving up time. The shock of each individual drop is insignificant, but the sensation is impossible to ignore. At first, one might manage to think about other things, but after five hours, after ten hours, it becomes unendurable. The repeated stimulation excites the nerves to a point where they literally explode, and every sensation in the body is absorbed into that one spot on the forehead---indeed, you come to feel that you are nothing but a forehead, into which a fine needle is being forced millimeter by millimeter. You can’t sleep or even speak, hypnotized by a suffering that is greater than any mere pain. In general, the victim goes mad before a day has passed.
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Yōko Ogawa (Revenge)
“
(Golden Globe acceptance speech in the style of Jane Austen's letters):
"Four A.M. Having just returned from an evening at the Golden Spheres, which despite the inconveniences of heat, noise and overcrowding, was not without its pleasures. Thankfully, there were no dogs and no children. The gowns were middling. There was a good deal of shouting and behavior verging on the profligate, however, people were very free with their compliments and I made several new acquaintances. Miss Lindsay Doran, of Mirage, wherever that might be, who is largely responsible for my presence here, an enchanting companion about whom too much good cannot be said. Mr. Ang Lee, of foreign extraction, who most unexpectedly apppeared to understand me better than I undersand myself. Mr. James Schamus, a copiously erudite gentleman, and Miss Kate Winslet, beautiful in both countenance and spirit. Mr. Pat Doyle, a composer and a Scot, who displayed the kind of wild behavior one has lernt to expect from that race. Mr. Mark Canton, an energetic person with a ready smile who, as I understand it, owes me a vast deal of money. Miss Lisa Henson -- a lovely girl, and Mr. Gareth Wigan -- a lovely boy. I attempted to converse with Mr. Sydney Pollack, but his charms and wisdom are so generally pleasing that it proved impossible to get within ten feet of him. The room was full of interesting activitiy until eleven P.M. when it emptied rather suddenly. The lateness of the hour is due therefore not to the dance, but to the waiting, in a long line for horseless vehicles of unconscionable size. The modern world has clearly done nothing for transport.
P.S. Managed to avoid the hoyden Emily Tomkins who has purloined my creation and added things of her own. Nefarious creature."
"With gratitude and apologies to Miss Austen, thank you.
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Emma Thompson (The Sense and Sensibility Screenplay and Diaries: Bringing Jane Austen's Novel to Film)
“
Oh, my dear, this is worse than I expected! A strange girl is always a bore among good friends, but one can generally manage her. But a girl who writes books - why, it isn't respectable! And you can't snub that sort of people; they're unsnubbable.
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Elizabeth von Arnim (Elizabeth and Her German Garden (Elizabeth))
“
After putting economics aside, I found that there were two primary reasons why people quit: They hated their manager; generally the employees were appalled by the lack of guidance, career development, and feedback they were receiving. They weren’t learning anything: The company wasn’t investing resources in helping employees develop new skills.
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Ben Horowitz (The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers)
“
Shame is paralyzing and debilitating. It invites us not to be heard, at least not in an authentic way. Acting courageously when shame enters the picture requires extraordinary courage because people will do anything to escape from shame or from the possibility that shame will be evoked. It is just too difficult to go there. Even for people who will walk in to the fires of transformation to face fear.
Men and women tend to manage shame differently. Generally, men have less tolerance for shame, perhaps because they are shamed almost from birth for half their humanity. The so called feminine part of themselves including anything vulnerable or seen as weak. Men often sit with shame for only a nanosecond before flipping it into something more masculine or therefore tolerable like anger or rage or a need to dominate devalue or control.
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Harriet Lerner (The Dance of Fear)
“
Although watching TV is far from being a positive experience—generally people report feeling passive, weak, rather irritable, and sad when doing it—at least the flickering screen brings a certain amount of order to consciousness. The predictable plots, familiar characters, and even the redundant commercials provide a reassuring pattern of stimulation. The screen invites attention to itself as a manageable, restricted aspect of the environment. While interacting with television, the mind is protected from personal worries. The information passing across the screen keeps unpleasant concerns out of the mind.
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Mihály Csíkszentmihályi (Flow: The Psychology of Optimal Experience)
“
Generally educational bodies do not exist to bring out your innate brilliance but to monger your wayward nature into a unit of manageable energy that will not be too disruptive to the social systems that benefit the powerful.
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”
Russell Brand (Mentors: How to Help and Be Helped)
“
The most common theory points to the fact that men are stronger than women and that they have used their greater physical power to force women into submission. A more subtle version of this claim argues that their strength allows men to monopolize tasks that demand hard manual labor, such as plowing and harvesting. This gives them control of food production, which in turn translates into political clout. There are two problems with this emphasis on muscle power. First, the statement that men are stronger is true only on average and only with regard to certain types of strength. Women are generally more resistant to hunger, disease, and fatigue than men. There are also many women who can run faster and lift heavier weights than many men. Furthermore, and most problematically for this theory, women have, throughout history, mainly been excluded from jobs that required little physical effort, such as the priesthood, law, and politics, while engaging in hard manual labor in the fields....and in the household. If social power were divided in direct relation to physical strength or stamina, women should have got far more of it. Even more importantly, there simply is no direct relation between physical strength and social power among humans. People in their sixties usually exercise power over people in their twenties, even though twenty-somethings are much stronger than their elders. ...Boxing matches were not used to select Egyptian pharaohs or Catholic popes. In forager societies, political dominance generally resides with the person possessing the best social skills rather than the most developed musculature. In fact, human history shows that there is often an inverse relation between physical prowess and social power. In most societies, it’s the lower classes who do the manual labor.
Another theory explains that masculine dominance results not from strength but from aggression. Millions of years of evolution have made men far more violent than women. Women can match men as far as hatred, greed, and abuse are concern, but when push comes to shove…men are more willing to engage in raw physical violence. This is why, throughout history, warfare has been a masculine prerogative. In times of war, men’s control of the armed forces has made them the masters of civilian society too. They then use their control of civilian society to fight more and more wars. …Recent studies of the hormonal and cognitive systems of men and women strengthen the assumption that men indeed have more aggressive and violent tendencies and are…on average, better suited to serve as common soldiers. Yet, granted that the common soldiers are all men, does it follow that the ones managing the war and enjoying its fruits must also be men? That makes no sense. It’s like assuming that because all the slaves cultivating cotton fields are all Black, plantation owners will be Black as well. Just as an all-Black workforce might be controlled by an all-White management, why couldn’t an all-male soldiery be controlled by an all-female government?
”
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Yuval Noah Harari (Sapiens: A Brief History of Humankind)
“
Unforgettable experiences are generally worth splurging on; unlike stuff, memories don’t wear out (or take up space, get dusty, break, or get stolen). If you really want to go and work at an orangutan orphanage in Borneo, it will be worth the cash.
”
”
Rosie Blythe (The Princess Guide to Life)
“
General manager Frank Lane made his mark on the club by making several unpopular or unsuccessful trades. Among the guys he traded to other teams are Rocky Colavito, Roger Maris, Norm Cash, and … manager Joe Gordon? Uh, yes. Lane and Detroit GM Bill DeWitt traded managers—Joe Gordon for Jimmy Dykes. Lane’s tenure ended shortly thereafter, long before the damage he caused.
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”
Tucker Elliot
“
I imagine this conversation after a stranger is told No by a woman he has approached: MAN: What a bitch. What’s your problem, lady? I was just trying to offer a little help to a pretty woman. What are you so paranoid about? WOMAN: You’re right. I shouldn’t be wary. I’m overreacting about nothing. I mean, just because a man makes an unsolicited and persistent approach in an underground parking lot in a society where crimes against women have risen four times faster than the general crime rate, and three out of four women will suffer a violent crime; and just because I’ve personally heard horror stories from every female friend I’ve ever had; and just because I have to consider where I park, where I walk, whom I talk to, and whom I date in the context of whether someone will kill me or rape me or scare me half to death; and just because several times a week someone makes an inappropriate remark, stares at me, harasses me, follows me, or drives alongside my car pacing me; and just because I have to deal with the apartment manager who gives me the creeps for reasons I haven’t figured out, yet I can tell by the way he looks at me that given an opportunity he’d do something that would get us both on the evening news; and just because these are life-and-death issues most men know nothing about so that I’m made to feel foolish for being cautious even though I live at the center of a swirl of possible hazards DOESN’T MEAN A WOMAN SHOULD BE WARY OF A STRANGER WHO IGNORES THE WORD ‘NO’.
”
”
Gavin de Becker (The Gift of Fear: Survival Signals That Protect Us from Violence)
“
When we dedicate ourselves to a plan and it isn’t going as we hoped, our first instinct isn’t usually to rethink it. Instead, we tend to double down and sink more resources in the plan. This pattern is called escalation of commitment. Evidence shows that entrepreneurs persist with failing strategies when they should pivot, NBA general managers and coaches keep investing in new contracts and more playing time for draft busts, and politicians continue sending soldiers to wars that didn’t need to be fought in the first place.
”
”
Adam M. Grant (Think Again: The Power of Knowing What You Don't Know)
“
No one has expressed what is needed better than Abdel Rahman al-Rashed, the general manager of the London-based al-Arabiya news channel. One of the best-known and most respected Arab journalists working today, he wrote the following, in Al-Sharq Al-Awsat (September 6, 2004), after a series of violent incidents involving Muslim extremist groups from Chechnya to Saudi Arabia to Iraq: "Self-cure starts with self-realization and confession. We should then run after our terrorist sons, in the full knowledge that they are the sour grapes of a deformed culture... The mosque used to be a haven, and the voice of religion used to be that of peace and reconciliation. Religious sermons were warm behests for a moral order and an ethical life. Then came the neo-Muslims. An innocent and benevolent religion, whose verses prohibit the felling of trees in the absence of urgent necessity, that calls murder the most heinous of crimes, that says explicitly that if you kill one person you have killed humanity as a whole, has been turned into a global message of hate and a universal war cry... We cannot clear our names unless we own up to the shameful fact that terrorism has become an Islamic enterprise; an almost exclusive monopoly, implemented by Muslim men and women. We cannot redeem our extremist youth, who commit all these heinous crimes, without confronting the Sheikhs who thought it ennobling to reinvent themselves as revolutionary ideologues, sending other people's sons and daughters to certain death, while sending their own children to European and American schools and colleges.
”
”
Thomas L. Friedman (The World Is Flat: A Brief History of the Twenty-first Century)
“
how important it is to choose what you consume and pay attention to: just as you are what you eat, when it comes to the information you consume, you are what you choose to focus on. Consuming valuable material in general makes scatterfocus sessions even more productive.
”
”
Chris Bailey (Hyperfocus: How to Manage Your Attention in a World of Distraction)
“
Let the workers in these plants get the same wages -- all the workers, all presidents, all executives, all directors, all managers, all bankers -- yes, and all generals and all admirals and all officers and all politicians and all government office holders -- everyone in the nation be restricted to a total monthly income not to exceed that paid to the soldier in the trenches! Let all these kings and tycoons and masters of business and all those workers in industry and all our senators and governors and majors pay half of their monthly $30 wage to their families and pay war risk insurance and buy Liberty Bonds. Why shouldn't they? They aren't running any risk of being killed or of having their bodies mangled or their minds shattered. They aren't sleeping in muddy trenches. They aren't hungry. The soldiers are! Give capital and industry and labor thirty days to think it over and you will find, by that time, there will be no war. That will smash the war racket -- that and nothing else. Maybe
”
”
Smedley D. Butler (War Is A Racket!: And Other Essential Reading)
“
Life is like the big wheel at Luna Park. You pay five francs and go into a room with tiers of seats all around, and in the centre the floor is made of a great disc of polished wood that revolves quickly. At first you sit down and watch the others. They are all trying to sit in the wheel, and they keep getting flung off, and that makes them laugh too. It's great fun.
You see, the nearer you can get to the hub of the wheel the slower it is moving and the easier it is to stay on. There's generally someone in the centre who stands up and sometimes does a sort of dance. Often he's paid by the management, though, or, at any rate, he's allowed in free. Of course at the very centre there's a point completely at rest, if one could only find it; I'm not very near that point myself. Of course the professional men get in the way. Lots of people just enjoy scrambling on and being whisked off and scrambling on again. How they all shriek and giggle! Then there are others, like Margot, who sit as far out as they can and hold on for dear life and enjoy that. But the whole point about the wheel is that you needn't get on it at all, if you don't want to. People get hold of ideas about life, and that makes them think they've got to join in the game, even if they don't enjoy it. It doesn't suit everyone.
People don't see that when they say "life" they mean two different things. They can mean simply existence, with its physiological implications of growth and organic change. They can't escape that - even by death, but because that's inevitable they think the other idea of life is too - the scrambling and excitement and bumps and the effort to get to the middle, and when we do get to the middle, it's just as if we never started. It's so odd.
Now you're a person who was clearly meant to stay in the seats and sit still and if you get bored watch the others. Somehow you got on to the wheel, and you got thrown off again at once with a hard bump. It's all right for Margot, who can cling on, and for me, at the centre, but you're static. Instead of this absurd division into sexes they ought to class people as static and dynamic. There's a real distinction there, though I can't tell you how it comes. I think we're probably two quite different species spiritually.
”
”
Evelyn Waugh (Decline and Fall)
“
If you are disabled, it is probably not your fault, but it is no good blaming the world or expecting it to take pity on you. One has to have a positive attitude and must make the best of the situation that one finds oneself in; if one is physically disabled, one cannot afford to be psychologically disabled as well. In my opinion, one should concentrate on activities in which one's physical disability will not present a serious handicap. I am afraid that Olympic Games for the disabled do not appeal to me, but it is easy for me to say that because I never liked athletics anyway. On the other hand, science is a very good area for disabled people because it goes on mainly in the mind. Of course, most kinds of experimental work are probably ruled out for most such people, but theoretical work is almost ideal. My disabilities have not been a significant handicap in my field, which is theoretical physics. Indeed, they have helped me in a way by shielding me from lecturing and administrative work that I would otherwise have been involved in. I have managed, however, only because of the large amount of help I have received from my wife, children, colleagues and students. I find that people in general are very ready to help, but you should encourage them to feel that their efforts to aid you are worthwhile by doing as well as you possibly can.
”
”
Stephen Hawking
“
In summary, procrastination may arise from problems in each of the nine executive functions—(1) inhibition, (2) self-monitoring, (3) planning and organization, (4) activity shifting, (5) task initiation, (6) task monitoring, (7) emotional control, (8) working memory, and (9) general orderliness.
”
”
Patrick King (The Science of Overcoming Procrastination: How to Be Disciplined, Break Inertia, Manage Your Time, and Be Productive)
“
Gansey took a drink of his healing tea. Maura’s chin jutted as she observed the lump of it heading down his throat. His face remained precisely the same and he said absolutely nothing, but after a moment, he made a gentle fist of his hand and thumped his breastbone. “What did you say that was good for?” he asked politely. His voice was a little odd until he cleared his throat. “General wellness,” Maura said. “Also, it’s supposed to manage dreams.” “My dreams?” he asked. Maura raised a very knowing eyebrow. “Who else’s would you be managing?” “Mm.” “Also, it helps with legal matters.” Gansey had been swallowing as much of his fancy coffee as he could possibly manage without breathing, but he stopped and put the bottle on the table with a clink. “Do I need help with legal matters?” Maura shrugged. “Ask a psychic.
”
”
Maggie Stiefvater (The Dream Thieves (The Raven Cycle, #2))
“
The mornings were the worst. Roger told me this was Classic Depressive. He said that mornings were generally the most trying part of the day for a Classic. As Roger spoke, I would think of all the people everywhere, all over the world, who managed to get out of bed every morning. One morning after another morning. All that getting out of bed. All those people. And then I imagined those same people all leaving the house—actually going somewhere—maybe even without thinking about it.The progress of days. All the lives in all those days. I remember wondering how it was done. As if I wasn’t implicated…Roger told me that this train of thought, too, was Classic. I wondered if he meant to be comforting.
”
”
Suzanne Scanlon (Promising Young Women)
“
Europeans—who generally like to think of themselves as being a pretty savvy lot—managed to forget and then rediscover this fact about vitamin C at least seven more times over the next five hundred years, including rediscoveries in 1593 CE, 1614 CE, 1707 CE, 1734 CE, 1747 CE, and 1794 CE, until the idea finally stuck in 1907.
”
”
Ryan North (How to Invent Everything: A Survival Guide for the Stranded Time Traveler)
“
It was an interesting dilemma and pointed up a real point of difference between Nazism and Communism as forms of government: there was no room for the individual in Soviet Russia; conversely not everything was state-managed in Germany. The Nazis never shot anyone for being stupid, inefficient or just plain unlucky. Generally speaking the Nazis looked for a reason to shoot you, the commies were quite happy to shoot you without any reason at all - but when you're going to be shot, what's the difference?
”
”
Philip Kerr (A Man Without Breath (Bernie Gunther #9))
“
I feel to that the gap between my new life in New York and the situation at home in Africa is stretching into a gulf, as Zimbabwe spirals downwards into a violent dictatorship. My head bulges with the effort to contain both worlds. When I am back in New York, Africa immediately seems fantastical – a wildly plumaged bird, as exotic as it is unlikely.
Most of us struggle in life to maintain the illusion of control, but in Africa that illusion is almost impossible to maintain. I always have the sense there that there is no equilibrium, that everything perpetually teeters on the brink of some dramatic change, that society constantly stands poised for some spasm, some tsunami in which you can do nothing but hope to bob up to the surface and not be sucked out into a dark and hungry sea. The origin of my permanent sense of unease, my general foreboding, is probably the fact that I have lived through just such change, such a sudden and violent upending of value systems.
In my part of Africa, death is never far away. With more Zimbabweans dying in their early thirties now, mortality has a seat at every table. The urgent, tugging winds themselves seem to whisper the message, memento mori, you too shall die. In Africa, you do not view death from the auditorium of life, as a spectator, but from the edge of the stage, waiting only for your cue. You feel perishable, temporary, transient. You feel mortal.
Maybe that is why you seem to live more vividly in Africa. The drama of life there is amplified by its constant proximity to death. That’s what infuses it with tension. It is the essence of its tragedy too. People love harder there. Love is the way that life forgets that it is terminal. Love is life’s alibi in the face of death.
For me, the illusion of control is much easier to maintain in England or America. In this temperate world, I feel more secure, as if change will only happen incrementally, in manageable, finely calibrated, bite-sized portions. There is a sense of continuity threaded through it all: the anchor of history, the tangible presence of antiquity, of buildings, of institutions. You live in the expectation of reaching old age.
At least you used to.
But on Tuesday, September 11, 2001, those two states of mind converge. Suddenly it feels like I am back in Africa, where things can be taken away from you at random, in a single violent stroke, as quick as the whip of a snake’s head. Where tumult is raised with an abruptness that is as breathtaking as the violence itself.
”
”
Peter Godwin (When a Crocodile Eats the Sun: A Memoir of Africa)
“
Anyone who manages to experience the history of humanity as a whole as his own history will feel in an enormously generalized way all the grief of an invalid who thinks of health, of an old man who thinks of the dream of his youth, of a lover deprived of his beloved, of the martyr whose ideal is perishing, of the hero on the evening after a battle that has decided nothing but brought him wounds and the loss of his friend. But if one endured, if one could endure this immense sum of grief of all kinds while yet being the hero who, as the second day of battle breaks, welcomes the dawn and his fortune, being a person whose horizon encompasses thousands of years, past and future, being the heir of all the nobility of all past spirit - an heir with a sense of obligation, the most aristocratic of old nobles and at the same time the first of a new nobility - the like of which no age has yet seen or dreamed of; if one could burden one’s soul with all of this - the oldest, the newest, losses, hopes, conquests, and the victories of humanity; if one could finally contain all this in one soul and crowd it into a single feeling - this would surely have to result in a happiness that humanity has not known so far: the happiness of a god full of power and love, full of tears and laughter, a happiness that, like the sun in the evening, continually bestows its inexhaustible riches, pouring them into the sea, feeling richest, as the sun does, only when even the poorest fishermen is still rowing with golden oars! This godlike feeling would then be called - humaneness.
”
”
Friedrich Nietzsche (The Gay Science: With a Prelude in Rhymes and an Appendix of Songs)
“
provides American business with the only reliable domestic market in the world.
Schools train individuals to respond as a mass. Boys and girls are drilled in being bored, frightened, envious, emotionally needy, generally incomplete. A successful mass production economy requires such a clientele. A small business, small farm economy like that of the Amish requires individual competence, thoughtfulness, compassion, and universal participation; our own requires a managed mass of leveled, spiritless, anxious, familyless, friendless, godless, and obedient people who believe the difference between Cheers and Seinfeld is a subject worth arguing about.
”
”
John Taylor Gatto (The Underground History of American Education: An Intimate Investigation Into the Prison of Modern Schooling)
“
Modern states with democratic forms of government dispense with hereditary leviathans, but they have not found a way to dispense with inequalities of wealth and power backed up by an enormously complex system of criminal justice. Yet for 30,000 years after takeoff, life went on without kings, queens, prime ministers, presidents, parliaments, congresses, cabinets, governors, mayors, police officers, sheriffs, marshals, generals, lawyers, bailiffs, judges, district attorneys, court clerks, patrol cars, paddy wagons, jails, and penitentiaries. How did our ancestors manage to leave home without them?
”
”
John Zerzan (Against Civilization: Readings and Reflections)
“
The best leaders are those that lead by example and are both team followers as well as team leaders. We believe that in general, the best ideas and decisions are made from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. The role of a manager is to remove obstacles and enable his/her direct reports to succeed. This means the best leaders are servant-leaders. They serve those they lead.
”
”
Tony Hsieh (Delivering Happiness: A Path to Profits, Passion, and Purpose)
“
The thing about being barren is that you’re not allowed to get away from it. Not when you’re in your thirties. My friends were having children, friends of friends were having children, pregnancy and birth and first birthday parties were everywhere. I was asked about it all the time. My mother, our friends, colleagues at work. When was it going to be my turn? At some point our childlessness became an acceptable topic of Sunday-lunch conversation, not just between Tom and me, but more generally. What we were trying, what we should be doing, do you really think you should be having a second glass of wine? I was still young, there was still plenty of time, but failure cloaked me like a mantle, it overwhelmed me, dragged me under, and I gave up hope. At the time, I resented the fact that it was always seen as my fault, that I was the one letting the side down. But as the speed with which he managed to impregnate Anna demonstrates, there was never any problem with Tom’s virility. I was wrong to suggest that we should share the blame; it was all down to me. Lara, my best friend since university, had two children in two years: a boy first and then a girl. I didn’t like them. I didn’t want to hear anything about them. I didn’t want to be near them. Lara stopped speaking to me after a while. There was a girl at work who told me—casually, as though she were talking about an appendectomy or a wisdom-tooth extraction—that she’d recently had an abortion, a medical one, and it was so much less traumatic than the surgical one she’d had when she was at university. I couldn’t speak to her after that, I could barely look at her. Things became awkward in the office; people noticed. Tom didn’t feel the way I did. It wasn’t his failure, for starters, and in any case, he didn’t need a child like I did. He wanted to be a dad, he really did—I’m sure he daydreamed about kicking a football around in the garden with his son, or carrying his daughter on his shoulders in the park. But he thought our lives could be great without children, too. “We’re happy,” he used to say to me. “Why can’t we just go on being happy?” He became frustrated with me. He never understood that it’s possible to miss what you’ve never had, to mourn for it.
”
”
Paula Hawkins (The Girl on the Train)
“
If a queen comes to America, crowds fill the station squares, and attendant British journalists rejoice, 'You see: the American Cousins are as respectful to Royalty as we are.'
But the Americans have read of queens since babyhood. they want to see one queen, once, and if another came to town next week, with twice as handsome a crown, she would not draw more than two small boys and an Anglophile.
Americans want to see one movie star, one giraffe, one jet plance, one murder, but only one. They run up a skyscraper or the fame of generals and evangelists and playwrights in one week and tear them all down in an hour, and the mark of excellence everywhere is 'under new management'.
”
”
Sinclair Lewis (World So Wide)
“
I chanced on a wonderful book by Marius von Senden, called Space and Sight. . . . For the newly sighted, vision is pure sensation unencumbered by meaning: "The girl went through the experience that we all go through and forget, the moment we are born. She saw, but it did not mean anything but a lot of different kinds of brightness." . . . In general the newly sighted see the world as a dazzle of color-patches. They are pleased by the sensation of color, and learn quickly to name the colors, but the rest of seeing is tormentingly difficult. . . . The mental effort involved . . . proves overwhelming for many patients. It oppresses them to realize, if they ever do at all, the tremendous size of the world, which they had previously conceived of as something touchingly manageable. . . . A disheartening number of them refuse to use their new vision, continuing to go over objects with their tongues, and lapsing into apathy and despair. . . . On the other hand, many newly sighted people speak well of the world, and teach us how dull is our own vision.
”
”
Annie Dillard (Pilgrim at Tinker Creek)
“
Mom frowned, and I wanted to give her a thumbs-up to let her know I was okay. All I could manage was raising my bound hands in her general direction, clocking Cal on the chin as I did so. "Sorry."
"No problem. Must be weird for you, having your mom here."
"Weird for me, weird for her, probably weird for you since you had to give up your swinging bachelor pad."
"Mrs. Casnoff let me install my heart-shaped Jacuzzi in my new dorm room."
"Cal," I said with mock astonishment, "did you just make a joke?"
"Maybe," he replied. We'd reached the end of the pier. I looked down at the water and tried not to shudder.
"I'll be pretending, of course, but do you have any advice on how I'm supposed to not drown?" I asked Cal.
"Don't breathe in water."
"Oh,thanks,that's super helpful."
Cal shifted me in his arms, and I tensed. Just before he tossed me into the pond, he leaned in and whispered, "Good luck."
And then I hit the water.
I can't say what my first thought was as I sunk below the surface, because it was mostly a string of four-letter words. The water was way too cold for a pond in Georgia in May, and I could feel the chill sinking all the way into my bones. Plus my chest started burning almost immediately, and I sunk all the way to the bottom, landing in the slimy mud.
Okay,Sophie,I thought. Don't panic.
Then I glanced over to my right, and through the murky water, made out a skull grinning back at me.
I panicked.
”
”
Rachel Hawkins (Demonglass (Hex Hall, #2))
“
His master plan to get them all out the door early met its first check of the day when he opened his closet door to discover that Zap the Cat, having penetrated the security of Vorkosigan House through Miles's quisling cook, had made a nest on the floor among his boots and fallen clothing to have kittens. Six of them.
Zap ignored his threats about the dire consequences of attacking an Imperial Auditor, and purred and growled from the dimness in her usual schizophrenic fashion. Miles gathered his nerve and rescued his best boots and House uniform, at a cost of some high Vor blood, and sent them downstairs for a hasty cleaning by the overworked Armsman Pym. The Countess, delighted as ever to find her biological empire increasing, came in thoughtfully bearing a cat-gourmet tray prepared by Ma Kosti that Miles would have had no hesitation in eating for his own breakfast. In the general chaos of the morning, however, he had to go down to the kitchen and scrounge his meal. The Countess sat on the floor and cooed into his closet for a good half-hour, and not only escaped laceration, but managed to pick up, sex, and name the whole batch of little squirming furballs before tearing herself away to hurry and dress.
”
”
Lois McMaster Bujold (Memory (Vorkosigan Saga, #10))
“
The only acceptable hobby, throughout all stages of life, is cookery. As a child: adorable baked items. Twenties: much appreciated spag bol and fry-ups. Thirties and forties: lovely stuff with butternut squash and chorizo from the Guardian food section. Fifties and sixties: beef wellington from the Sunday Telegraph magazine. Seventies and eighties: back to the adorable baked items. Perfect. The only teeny tiny downside of this hobby is that I HATE COOKING.
Don't get me wrong; I absolutely adore the eating of the food. It's just the awful boring, frightening putting together of it that makes me want to shove my own fists in my mouth. It's a lovely idea: follow the recipe and you'll end up with something exactly like the pretty picture in the book, only even more delicious. But the reality's rather different. Within fifteen minutes of embarking on a dish I generally find myself in tears in the middle of what appears to be a bombsite, looking like a mentally unstable art teacher in a butter-splattered apron, wondering a) just how I am supposed to get hold of a thimble and a half of FairTrade hazelnut oil (why is there always the one impossible-to-find recipe ingredient? Sesame paste, anyone?) and b) just how I managed to get flour through two closed doors onto the living-room curtains, when I don't recall having used any flour and oh-this-is-terrible-let's-just-go-out-and-get-a-Wagamama's-and-to-hell-with-the-cost, dammit.
”
”
Miranda Hart (Is It Just Me?)
“
No one keeps track of the hours we work,” said Ken Holberger. He grinned. “That’s not altruism on Data General’s part. If anybody kept track, they’d have to pay us a hell of a lot more than they do.” Yet it is a fact, not entirely lost on management consultants, that some people would rather work twelve hours a day of their own choosing than eight that are prescribed. Provided, of course, that the work is interesting. That was the main thing.
”
”
Tracy Kidder (The Soul of a New Machine)
“
Oh, how awful is truth on earth! That exquisite creature, that gentle spirit, that heaven - she was a tyrant, she was the insufferable tyrant and torture of my soul! I should be unfair to myself if I didn't say so! You imagine I didn't love her? Who can say that I did not love her! Do you see, it was a case of irony, the malignant irony of fate and nature! We were under a curse, the life of men in general is under a curse! (mine in particular). Of course, I understand now that I made some mistake! Something went wrong. Everything was clear, my plan was clear as daylight: "Austere and proud, asking for no moral comfort, but suffering in silence." And that was how it was. I was not lying, I was not lying! "She will see for herself, later on, that it was heroic, only that she had not known how to see it, and when, some day, she divines, it she will prize me ten times more and will abase herself in the dust and fold her hands in homage" - that was my plan. But I forgot something or lost sight of it. There was something I failed to manage. But, enough, enough! And whose forgiveness am I to ask now? What is done is done. By bolder, man, and have some pride! It is not your fault!...
Well, I will tell the truth, I am not afraid to face the truth; it was her fault, her fault!
”
”
Fyodor Dostoevsky (The Gentle Spirit)
“
I often see teams that maniacally focus on their metrics around customer acquisition and retention. This usually works well for customer acquisition, but not so well for retention. Why? For many products, metrics often describe the customer acquisition goal in enough detail to provide sufficient management guidance. In contrast, the metrics for customer retention do not provide enough color to be a complete management tool. As a result, many young companies overemphasize retention metrics and do not spend enough time going deep enough on the actual user experience. This generally results in a frantic numbers chase that does not end in a great product.
”
”
Ben Horowitz (The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers)
“
Ulrich replied by asking him whether he really believed that anything would come of this campaign.
"No doubt about it," Arnheim said, "great events are always the expression of a general situation." The mere fact that a meeting such as this had been possible anywhere was proof of its profound necessity.
And yet discrimination in such matters seems difficult, Ulrich said. Suppose, for instance, that the composer of the latest worldwide musical hit happened to be a political schemer and managed to become president of the world--which was certainly conceivable, given his enormous popularity--would this be a leap forward in history or an expression of the cultural situation?
"That's quite impossible!" Arnheim said seriously. "Such a composer couldn't possibly be either a schemer or a politician--otherwise, his genius for musical comedy would be inexplicable, and nothing absurd happens in world history."
"But so much that's absurd happens in the world, surely?"
"In world history, never!
”
”
Robert Musil (The Man Without Qualities: Volume I)
“
With families, I stopped creating encyclopedias of data about all their issues and began to search instead for the member with the greatest capacity to be a leader as I have defined it. That person generally turned out to be the one who could express himself or herself with the least amount of blaming and the one who had the greatest capacity to take responsibility for his or her own emotional being and destiny. I began to coach the “leader” alone, letting the rest of the family drop out and stay home. I stopped trying to get people to “communicate” or find better ways of managing their issues. Instead, I began to concentrate on helping the leader to become better defined and to learn how to deal adroitly with the sabotage that almost invariably followed any success in this endeavor. Soon I found that the rest of the family was “in therapy” whether or not they came into my office.
”
”
Edwin H. Friedman (A Failure of Nerve: Leadership in the Age of the Quick Fix)
“
I'll be right here. Good luck, or break a leg, or something.”
As Jay and Gregory turned and headed into the crowd, my traitorous eyes returned to the corner and found another pair or eyes staring darkly back.
I dropped my gaze for three full seconds, and then lifted my eyes again, hesitant. The drummer was still staring at me, oblivious to the three girls trying to win back his attention. He put up one finger at the girls and said something that looked like, “Excuse me.”
Oh, my goodness. Was he...? Oh, no. Yes, he was walking this way.
My nerves shot into high alert. I looked around, but nobody else was near. When I looked back up, there he was, standing right in front of me. Good gracious, he was sexy-a word that had not existed in my personal vocabulary until that moment. This guy was sexy like it was his job or something.
He looked straight into my eyes, which threw me off guard, because nobody ever looked me in the eye like that. Maybe Patti and Jay, but they didn't hold my stare like he was doing now. He didn't look away, and I found that I couldn't take my gaze off those blue eyes.
“Who are you?” he asked in a blunt, almost confrontational way.
I blinked. It was the strangest greeting I'd ever received.
“I'm...Anna.”
“Right. Anna. How very nice.” I tried to focus on his words and not his luxuriously accented voice, which made everything sound lovely. He leaned in closer. “But who are you?”
What did that mean? Did I need to have some sort of title or social standing to enter his presence?
“I just came with my friend Jay?” Oh, I hated when I got nervous and started talking in questions. I pointed in the general direction of the guys, but he didn't take his eyes off me. I began rambling. “They just wrote some songs. Jay and Gregory. That they wanted you to hear. Your band, I mean. They're really...good?”
His eyes roamed all around my body, stopping to evaluate my sad, meager chest. I crossed my arms. When his gaze landed on that stupid freckle above my lip, I was hit by the scent of oranges and limes and something earthy, like the forest floor. It was pleasant in a masculine way.
“Uh-huh.” He was closer to my face now, growling in that deep voice, but looking into my eyes again. “Very cute. And where is your angel?”
My what? Was that some kind of British slang for boyfriend? I didn't know how to answer without continuing to sound pitiful. He lifted his dark eyebrows, waiting.
“If you mean Jay, he's over there talking to some man in a suit. But he's not my boyfriend or my angel or whatever.”
My face flushed with heat and I tightened my arms over my chest. I'd never met anyone with an accent like his, and I was ashamed of the effect it had on me. He was obviously rude, and yet I wanted him to keep talking to me. It didn't make any sense.
His stance softened and he took a step back, seeming confused, although I still couldn't read his emotions. Why didn't he show any colors? He didn't seem drunk or high. And that red thing...what was that? It was hard not to stare at it.
He finally looked over at Jay, who was deep in conversation with the manager-type man.
“Not your boyfriend, eh?” He was smirking at me now. I looked away, refusing to answer.
“Are you certain he doesn't fancy you?” Kaidan asked. I looked at him again. His smirk was now a naughty smile.
“Yes,” I assured him with confidence. “I am.”
“How do you know?”
I couldn't very well tell him that the only time Jay's color had shown mild attraction to me was when I accidentally flashed him one day as I was taking off my sweatshirt, and my undershirt got pulled up too high. And even then it lasted only a few seconds before our embarrassment set in.
”
”
Wendy Higgins (Sweet Evil (Sweet, #1))
“
Atro had once explained to him how this was managed, how the sergeants could give the privates orders, how the lieutenants could give the privates and the sergeants orders, how the captains... and so on and so on up to the generals, who could give everyone else orders and need take them from none, except the commander in chief. Shevek had listened with incredulous disgust. "You call that organization?" he had inquired. "You even call it discipline? But it is neither. It is a coercive mechanism of extraordinary inefficiency--a kind of seventh-millennium steam engine! With such a rigid and fragile structure what could be done that was worth doing?" This had given Atro a chance to argue the worth of warfare as the breeder of courage and manliness and weeder-out of the unfit, but the very line of his argument had forced him to concede the effectiveness of guerrillas, organized from below, self-disciplined. "But that only works when the people think they're fighting for something of their own--you know, their homes, or some notion or other," the old man had said. Shevek had dropped the argument. He now continued it, in the darkening basement among the stacked crates of unlabeled chemicals. He explained to Atro that he now understood why the Army was organized as it was. It was indeed quite necessary. No rational form of organization would serve the purpose. He simply had not understood that the purpose was to enable men with machine guns to kill unarmed men and women easily and in great quantities when told to do so.
”
”
Ursula K. Le Guin (The Dispossessed: An Ambiguous Utopia)
“
I resolutely refuse to believe that the state of Edward's health had anything to do with this, and I don't say this only because I was once later accused of attacking him 'on his deathbed.' He was entirely lucid to the end, and the positions he took were easily recognizable by me as extensions or outgrowths of views he had expressed (and also declined to express) in the past. Alas, it is true that he was closer to the end than anybody knew when the thirtieth anniversary reissue of his Orientalism was published, but his long-precarious condition would hardly argue for giving him a lenient review, let alone denying him one altogether, which would have been the only alternatives. In the introduction he wrote for the new edition, he generally declined the opportunity to answer his scholarly critics, and instead gave the recent American arrival in Baghdad as a grand example of 'Orientalism' in action. The looting and destruction of the exhibits in the Iraq National Museum had, he wrote, been a deliberate piece of United States vandalism, perpetrated in order to shear the Iraqi people of their cultural patrimony and demonstrate to them their new servitude. Even at a time when anything at all could be said and believed so long as it was sufficiently and hysterically anti-Bush, this could be described as exceptionally mendacious. So when the Atlantic invited me to review Edward's revised edition, I decided I'd suspect myself more if I declined than if I agreed, and I wrote what I felt I had to.
Not long afterward, an Iraqi comrade sent me without comment an article Edward had contributed to a magazine in London that was published by a princeling of the Saudi royal family. In it, Edward quoted some sentences about the Iraq war that he off-handedly described as 'racist.' The sentences in question had been written by me. I felt myself assailed by a reaction that was at once hot-eyed and frigidly cold. He had cited the words without naming their author, and this I briefly thought could be construed as a friendly hesitance. Or as cowardice... I can never quite act the stern role of Mr. Darcy with any conviction, but privately I sometimes resolve that that's 'it' as it were. I didn't say anything to Edward but then, I never said anything to him again, either. I believe that one or two charges simply must retain their face value and not become debauched or devalued. 'Racist' is one such. It is an accusation that must either be made good upon, or fully retracted. I would not have as a friend somebody whom I suspected of that prejudice, and I decided to presume that Edward was honest and serious enough to feel the same way. I feel misery stealing over me again as I set this down: I wrote the best tribute I could manage when he died not long afterward (and there was no strain in that, as I was relieved to find), but I didn't go to, and wasn't invited to, his funeral.
”
”
Christopher Hitchens (Hitch 22: A Memoir)
“
Slavery may change its form or its name—its essence remains the same. Its essence may be expressed in these words: to be a slave is to he forced to work for someone else, just as to he a master is to live on someone else's work In antiquity, just as in Asia and in Africa today, as well as even in a part of America, slaves were, in all honesty, called slaves. In the Middle Ages, they took the name of serfs: nowadays they are called wage earners. The position of tins latter group has a great deal more dignity attached to it, and it is less hard than that of slaves, but they are nonetheless forced, by hunger as well as by political and social institutions, to maintain other people in complete or relative idleness, through their own exceedingly hard labor. Consequently they arc slaves. And in general, no state, ancient or modern, has ever managed or will ever manage to get along without the forced labor of the masses, either wage earners or slaves, as a principal and absolutely necessary foundation for the leisure, the liberty, and the civilization of the political class—the citizens.
”
”
Mikhail Bakunin
“
Optimists Optimism is normal, but some fortunate people are more optimistic than the rest of us. If you are genetically endowed with an optimistic bias, you hardly need to be told that you are a lucky person—you already feel fortunate. An optimistic attitude is largely inherited, and it is part of a general disposition for well-being, which may also include a preference for seeing the bright side of everything. If you were allowed one wish for your child, seriously consider wishing him or her optimism. Optimists are normally cheerful and happy, and therefore popular; they are resilient in adapting to failures and hardships, their chances of clinical depression are reduced, their immune system is stronger, they take better care of their health, they feel healthier than others and are in fact likely to live longer. A study of people who exaggerate their expected life span beyond actuarial predictions showed that they work longer hours, are more optimistic about their future income, are more likely to remarry after divorce (the classic “triumph of hope over experience”), and are more prone to bet on individual stocks. Of course, the blessings of optimism are offered only to individuals who are only mildly biased and who are able to “accentuate the positive” without losing track of reality. Optimistic individuals play a disproportionate role in shaping our lives. Their decisions make a difference; they are the inventors, the entrepreneurs, the political and military leaders—not average people. They got to where they are by seeking challenges and taking risks. They are talented and they have been lucky, almost certainly luckier than they acknowledge. They are probably optimistic by temperament; a survey of founders of small businesses concluded that entrepreneurs are more sanguine than midlevel managers about life in general. Their experiences of success have confirmed their faith in their judgment and in their ability to control events. Their self-confidence is reinforced by the admiration of others. This reasoning leads to a hypothesis: the people who have the greatest influence on the lives of others are likely to be optimistic and overconfident, and to take more risks than they realize.
”
”
Daniel Kahneman (Thinking, Fast and Slow)
“
Apollodorus, the leading classical authority on Greek myths, records a tradition that the real scene of the poem was the Sicilian seaboard, and in 1896 Samuel Butler, the author of Erewhon, came independently to the same conclusion. He suggested that the poem, as we now have it, was composed at Drepanum, the modern Trapani, in Western Sicily, and that the authoress was the girl self-portrayed as Nausicaa. None of his classical contemporaries, for whom Homer was necessarily both blind and bearded, deigned to pay Butler’s theory the least attention; and since he had, as we now know, dated the poem some three hundred years too early and not explained how a Sicilian princess could have passed off her saga as Homer’s, his two books on the subject are generally dismissed as a good-humoured joke. Nevertheless, while working on an explanatory dictionary of Greek myths, I found Butler’s arguments for a Western Sicilian setting and for a female authorship irrefutable. I could not rest until I had written this novel. It re-creates, from internal and external evidence, the circumstances which induced Nausicaa to write the Odyssey, and suggest how, as an honorary Daughter of Homer, she managed to get it included in the official canon. Here is the story of a high-spirited and religious-minded Sicilian girl who saves her father’s throne from usurpation, herself from a distasteful marriage, and her two younger brothers from butchery by boldly making things happen, instead of sitting still and hoping for the best.
”
”
Robert Graves (Homer's Daughter)
“
When it comes to green energy investigations, I conclude that the internal opposition I face has its origins in the personal beliefs of those who decide which stories go on the air and which are kept off. The purpose of the stories I propose isn’t to examine the general merits or shortfalls of the technology, ideology, or movement. They’re financial stories delving into possible waste, abuse, and questionable spending of tax dollars. What I didn’t anticipate is that some colleagues and managers, unable to disconnect their personal viewpoints from their duty as journalists, would view this line of reporting as damaging to a cause about which they hold deep-rooted beliefs. Fearful that the stories would discourage rather than promote green energy, they want to prevent the public from seeing them at all. It’s a paternalistic attitude that results in de facto censorship. Simply put: they decide that it’s best for you to not hear a story at all rather than run the risk that you might see it and form the “wrong” opinion. (By that, I mean an opinion that differs from theirs.)
”
”
Sharyl Attkisson (Stonewalled: One Reporter's Fight for Truth in Obama's Washington)
“
From what I’d written in “The Improper Princess” and from the history I’d given in Talking to Dragons, I already knew the general outline of her adventures, which, again, required someone smart, practical, and sure of herself. Explaining this occasionally confounds people who think that I wrote Cimorene as some sort of feminist statement about what women can achieve. I find their surprise hard to understand. My real-life family and friends are full of women like Cimorene, from my twin cousins, who have been fur trappers in the Alaskan bush for most of their lives, to my mother, who became an engineer long before women’s liberation officially opened “nontraditional careers” to women, to my grandmothers, aunts, and cousins, who were office managers, farmers, nurses, nuns, geologists, and bookkeepers, among other things. None of these women takes any guff from anyone. They aren’t proving a point about what women could, should, or can do; they are ignoring that whole question (which none of them considers a question worth asking at all) and getting on with doing the things that interest them most.
”
”
Patricia C. Wrede (Dealing with Dragons (Enchanted Forest Chronicles, #1))
“
Old Campion had once said that he believed – he positively believed, with shudders – that Christopher desired to live in the spirit of Christ. That had seemed horrible to the general, but Mark did not see that it was horrible, per se.… He doubted, however, whether Christ would have refused to manage Groby had it been his job. Christ was a sort of an Englishman and Englishmen did not as a rule refuse to do their jobs.… They had not used to; now no doubt they did. It was a Russian sort of trick. He had heard that even before the revolution great Russian nobles would disperse their estates, give their serfs their liberty, put on a hair shirt and sit by the roadside begging.… Something like that. Perhaps Christopher was a symptom that the English were changing. He himself was not. He was just lazy and determined – and done with it!
”
”
Ford Madox Ford (Parade's End (Vintage Classics))
“
THE QUESTION seems a hopeless one after 2000 years of resolute
adherence to the old cry of “Not this man, but Barabbas.”
Yet it is beginning to look as if Barabbas was a failure, in
spite of his strong right hand, his victories, his empires, his
millions of money, and his moralities and churches and political
constitutions. “This man” has not been a failure yet;
for nobody has ever been sane enough to try his way. But he
has had one quaint triumph. Barabbas has stolen his name
and taken his cross as a standard. There is a sort of compliment
in that. There is even a sort of loyalty in it, like that of
the brigand who breaks every law and yet claims to be a
patriotic subject of the king who makes them. We have always
had a curious feeling that though we crucified Christ
on a stick, he somehow managed to get hold of the right end
of it, and that if we were better men we might try his plan.
There have been one or two grotesque attempts at it by inadequate people, such as the Kingdom of God in Munster,
which was ended by crucifixion so much more atrocious than
the one on Calvary that the bishop who took the part of
Annas went home and died of horror. But responsible people
have never made such attempts. The moneyed, respectable,
capable world has been steadily anti-Christian and
Barabbasque since the crucifixion; and the specific doctrine
of Jesus has not in all that time been put into political or
general social practice.
”
”
George Bernard Shaw (Androcles and the Lion)
“
The split has widened because the right has moved right, not because the left has moved left. Republican presidents Eisenhower, Nixon, and Ford all supported the Equal Rights Amendment. In 1960, the GOP platform embraced "free collective bargaining" between management and labor. REpublicans boasted of "extending the minimum wage to several million more workers" and "strengthening the unemployment insurance system and extension of its benefits." Under Dwight Eisenhower, top earners were taxed at 91 percent; in 2015, it was 40 percent. Planned Parenthood has come under serious attack from nearly all Republican presidential candidates running in 2016. Yet a founder of the organization was Peggy Goldwater, wife of the 1968 conservative Republican candidate for president Barry Goldwater. General Eisenhower called for massive invenstment in infrastructure, and now nearly all congressional Republicans see such a thing as frightening government overreach. Ronald Reagan raised the national debt and favored gun control, and now the Republican state legislature of Texas authorizes citizens to "open carry" loaded guns into churches and banks. Conservatives of yesterday seem moderate or liberal today.
”
”
Arlie Russell Hochschild (Strangers in Their Own Land: Anger and Mourning on the American Right)
“
Once, sitting in my car in the parking lot outside Building 5 during a prolonged downpour after a long lunch off premises, Mark, Larry, and I pondered the famous two-condom combinatorial problem that spread through the Center: Two (heterosexual) couples decide to have group sex with each other in all possible male-female combinations. They have only two condoms, and everyone is scared of catching some venereal disease. How can they manage four couplings with only two condoms? The first man puts on two condoms, one over the other, and then sleeps with the first woman. Only the outer surface of the outer condom and the inner surface of the inner one has had contact with any potentially infectious surface. The man removes the outer condom and sleeps with the second woman. The second man then dons the removed outer condom whose inner surface has until now had no contact with anyone’s skin, and sleeps with the first woman, whose only contact has thus far been with the outside of the same condom. Finally, the second man dons the second condom over the one he is already wearing, and sleeps with the second woman, who again only experiences a condom she has already touched. It was impossible to resist the temptation to generalize to N couples.
”
”
Emanuel Derman (My Life as a Quant: Reflections on Physics and Finance)
“
As a special branch of general philosophy, pathogenesis had never been explored. In my opinion it had never been approached in a strictly scientific fashion--that is to say, objectively, amorally, intellectually.
All those who have written on the subject are filled with prejudice. Before searching out and examining the mechanism of causes of disease, they treat of 'disease as such', condemn it as an exceptional and harmful condition, and start out by detailing the thousand and one ways of combating it, disturbing it, destroying it; they define health, for this purpose, as a 'normal' condition that is absolute and immutable.
Diseases ARE. We do not make or unmake them at will. We are not their masters. They make us, they form us. They may even have created us. They belong to this state of activity which we call life. They may be its main activity. They are one of the many manifestations of universal matter. They may be the principal manifestation of that matter which we will never be able to study except through the phenomena of relationships and analogies. Diseases are a transitory, intermediary, future state of health. It may be that they are health itself.
Coming to a diagnosis is, in a way, casting a physiological horoscope.
What convention calls health is, after all, no more than this or that passing aspect of a morbid condition, frozen into an abstraction, a special case already experienced, recognized, defined, finite, extracted and generalized for everybody's use. Just as a word only finds its way into the Dictionary Of The French Academy when it is well worn stripped of the freshness of its popular origin or of the elegance of its poetic value, often more than fifty years after its creation (the last edition of the learned Dictionary is dated 1878), just as the definition given preserves a word, embalms it in its decrepitude, but in a pose which is noble, hypocritical and arbitrary--a pose it never assumed in the days of its vogue, while it was still topical, living and meaningful--so it is that health, recognized as a public Good, is only the sad mimic of some illness which has grown unfashionable, ridiculous and static, a solemnly doddering phenomenon which manages somehow to stand on its feet between the helping hands of its admirers, smiling at them with its false teeth. A commonplace, a physiological cliche, it is a dead thing. And it may be that health is death itself.
Epidemics, and even more diseases of the will or collective neuroses, mark off the different epochs of human evolution, just as tellurian cataclysms mark the history of our planet.
”
”
Blaise Cendrars (Moravagine)
“
If only humankind would soon succeed in destroying itself; true, I'm afraid : it will take a long time yet, but they'll manage it for sure. They'll have to learn to fly too, so that it will be easier to toss firebrands into cities (a pretty sight : a portly, bronze boat perhaps, from which a couple of mail-clad warriors contemptuously hurl a few flaming armored logs, while from below they shoot at the scaly beasts with howling arrows. They could also easily pour burning oil out of steel pitchers. Or poison. In the wells. By night). Well, they'll manage it all right (if I can come up with that much !). For they pervert all things to evil. The alphabet : it was intended to record timeless poetry or wisdom or memories - but they scrawl myriads of trashy novels and inflammatory pamphlets. What do they deftly make of metals ? Swords and arrow tips. - Fire ? Cities are already smoldering. And in the agora throng the pickpockets and swashbucklers, cutpurses, bawds, quacks and whores. And at best, the rest are simpletons, dandies, and brainless yowlers. And every one of them self-complacent, pretending respectability, bows politely, puffs out coarse cheeks, waves his hands, ogles, jabbers, crows. (They have many words : Experienced : someone who knows plenty of the little underhanded tricks. - Mature : has finally unlearned every ideal. Sophisticated : impertinent and ought to have been hanged long ago.) Those are the small fry; and the : every statesman, politician, orator; prince, general, officer should be throttled on the spot before he has time or opportunity to earn the title at humankind's expense. - Who alone can be great ? Artists and scientists ! And no one else ! And the least of them, if an honest man, is a thousand times greater than the great Xerxes. - If the gods would grant me 3 wishes, one of them would be immediately to free the earth of humankind. And of animals, too (they're too wicked for me as well). Plants are better (except for the insectavores) - The wind has picked up.
”
”
Arno Schmidt
“
A system of justice does not need to pursue retribution. If the purpose of drug sentencing is to prevent harm, all we need to do is decide what to do with people who pose a genuine risk to society or cause tangible harm. There are perfectly rational ways of doing this; in fact, most societies already pursue such policies with respect to alcohol: we leave people free to drink and get inebriated, but set limits on where and when. In general, we prosecute drunk drivers, not inebriated pedestrians.
In this sense, the justice system is in many respects a battleground between moral ideas and evidence concerning how to most effectively promote both individual and societal interests, liberty, health, happiness and wellbeing. Severely compromising this system, insofar as it serves to further these ideals, is our vacillation or obsession with moral responsibility, which is, in the broadest sense, an attempt to isolate the subjective element of human choice, an exercise that all too readily deteriorates into blaming and scapegoating without providing effective solutions to the actual problem. The problem with the question of moral responsibility is that it is inherently subjective and involves conjecture about an individuals’ state of mind, awareness and ability to act that can rarely if ever be proved. Thus it involves precisely the same type of conjecture that characterizes superstitious notions of possession and the influence of the devil and provides no effective means of managing conduct: the individual convicted for an offence or crime considered morally wrong is convicted based on a series of hypotheses and probabilities and not necessarily because he or she is actually morally wrong. The fairness and effectiveness of a system of justice based on such hypotheses is highly questionable particularly as a basis for preventing or reducing drug use related harm. For example, with respect to drugs, the system quite obviously fails as a deterrent and the system is not organised to ‘reform’ the offender much less to ensure that he or she has ‘learned a lesson’; moreover, the offender does not get an opportunity to make amends or even have a conversation with the alleged victim. In the case of retributive justice, the justice system is effectively mopping up after the fact. In other words, as far as deterrence is concerned, the entire exercise of justice becomes an exercise based on faith, rather than one based on evidence.
”
”
Daniel Waterman (Entheogens, Society and Law: The Politics of Consciousness, Autonomy and Responsibility)
“
At last he went back to his old habit of spending most of his time at his office in Jesse Hall. He told himself that he should be grateful for the chance of reading on his own, free from the pressures of preparing for particular classes, free from the predetermined directions of his learning. He tried to read at random, for his own pleasure and indulgence, many of the things that he had been waiting for years to read. But his mind would not be led where he wished it to go; his attention wandered from the pages he held before him, and more and more often he found himself staring dully in front of him, at nothing; it was as if from moment to moment his mind were emptied of all it knew and as if his will were drained of its strength. He felt at times that he was a kind of vegetable, and he longed for something—even pain—to pierce him, to bring him alive. He had come to that moment in his age when there occurred to him, with increasing intensity, a question of such overwhelming simplicity that he had no means to face it. He found himself wondering if his life were worth the living; if it had ever been. It was a question, he suspected, that came to all men at one time or another; he wondered if it came to them with such impersonal force as it came to him. The question brought with it a sadness, but it was a general sadness which (he thought) had little to do with himself or with his particular fate; he was not even sure that the question sprang from the most immediate and obvious causes, from what his own life had become. It came, he believed, from the accretion of his years, from the density of accident and circumstance, and from what he had come to understand of them. He took a grim and ironic pleasure from the possibility that what little learning he had managed to acquire had led him to this knowledge: that in the long run all things, even the learning that let him know this, were futile and empty, and at last diminished into a nothingness they did not alter. Once, late, after his evening class, he returned to his office and sat at his desk, trying to read. It was winter, and a snow had fallen during the day, so that the out-of-doors was covered with a white softness.
”
”
John Williams
“
In airplane crashes and chemical industry accidents, in the infrequent but serious nuclear plant accidents, in the NASA Challenger and Columbia disasters, and in the British Petroleum gulf spill, a common finding is that lower-ranking employees had information that would have prevented or lessened the consequences of the accident, but either it was not passed up to higher levels, or it was ignored, or it was overridden. When I talk to senior managers, they always assure me that they are open, that they want to hear from their subordinates, and that they take the information seriously. However, when I talk to the subordinates in those same organizations, they tell me either they do not feel safe bringing bad news to their bosses or they’ve tried but never got any response or even acknowledgment, so they concluded that their input wasn’t welcome and gave up. Shockingly often, they settled for risky alternatives rather than upset their bosses with potentially bad news. When I look at what goes on in hospitals, in operating rooms, and in the health care system generally, I find the same problems of communication exist and that patients frequently pay the price. Nurses and technicians do not feel safe bringing negative information to doctors or correcting a doctor who is about to make a mistake. Doctors will argue that if the others were “professionals” they would speak up, but in many a hospital the nurses will tell you that doctors feel free to yell at nurses in a punishing way, which creates a climate where nurses will certainly not speak up. Doctors engage patients in one-way conversations in which they ask only enough questions to make a diagnosis and sometimes make misdiagnoses because they don’t ask enough questions before they begin to tell patients what they should do.
”
”
Edgar H. Schein (Humble Inquiry: The Gentle Art of Asking Instead of Telling)
“
What if we fail to stop the erosion of cities by automobiles? What if we are prevented from catalyzing workable and vital cities because the practical steps needed to do so are in conflict with the practical steps demanded by erosion?
There is a silver lining to everything.
In that case we Americans will hardly need to ponder a mystery that has troubled men for millennia: What is the purpose of life? For us, the answer will be clear, established and for all practical purposes indisputable: The purpose of life is to produce and consume automobiles.
It is not hard to understand that the producing and consuming of automobiles might properly seem the purpose of life to the General Motors management, or that it may seem so to other men and women deeply commtted economically or emotionally to this pursuit. If they so regard it, they should be commended rather than cricicized for this remarkable identification of philosophy with daily duty. It is harder to understand, however, why the production and consumption of automobiles should be the purpose of life for this country.
Similarly, it is understandable that men who were young in the 1920's were captivated by the vision of the freeway Radiant City, with the specious promise that it would be appropriate to an automobile age. At least it was then a new idea; to men of the generation of New York's Robert Moses, for example, it was radical and exciting in the days when their minds were growing and their ideas forming. Some men tend to cling to old intellectual excitements, just as some belles, when they are old ladies, still cling to the fashions and coiffures of their exciting youth. But it is harder to understand why this form of arrested mental development should be passed on intact to succeeding generations of planners and designers. It is disturbing to think that men who are young today, men who are being trained now for their carreers, should accept *on the grounds that they must be "modern" in their thinking,* conceptions about cities and traffic which are not only unworkably, but also to which nothing new of any significance has been added since their fathers were children.
”
”
Jane Jacobs (The Death and Life of Great American Cities)
“
1. Question every requirement. Each should come with the name of the person who made it. You should never accept that a requirement came from a department, such as from “the legal department” or “the safety department.” You need to know the name of the real person who made that requirement. Then you should question it, no matter how smart that person is. Requirements from smart people are the most dangerous, because people are less likely to question them. Always do so, even if the requirement came from me. Then make the requirements less dumb. 2. Delete any part or process you can. You may have to add them back later. In fact, if you do not end up adding back at least 10% of them, then you didn’t delete enough. 3. Simplify and optimize. This should come after step two. A common mistake is to simplify and optimize a part or a process that should not exist. 4. Accelerate cycle time. Every process can be speeded up. But only do this after you have followed the first three steps. In the Tesla factory, I mistakenly spent a lot of time accelerating processes that I later realized should have been deleted. 5. Automate. That comes last. The big mistake in Nevada and at Fremont was that I began by trying to automate every step. We should have waited until all the requirements had been questioned, parts and processes deleted, and the bugs were shaken out. The algorithm was sometimes accompanied by a few corollaries, among them: All technical managers must have hands-on experience. For example, managers of software teams must spend at least 20% of their time coding. Solar roof managers must spend time on the roofs doing installations. Otherwise, they are like a cavalry leader who can’t ride a horse or a general who can’t use a sword. Comradery is dangerous. It makes it hard for people to challenge each other’s work. There is a tendency to not want to throw a colleague under the bus. That needs to be avoided. It’s OK to be wrong. Just don’t be confident and wrong. Never ask your troops to do something you’re not willing to do. Whenever there are problems to solve, don’t just meet with your managers. Do a skip level, where you meet with the level right below your managers. When hiring, look for people with the right attitude. Skills can be taught. Attitude changes require a brain transplant. A maniacal sense of urgency is our operating principle. The only rules are the ones dictated by the laws of physics. Everything else is a recommendation
”
”
Walter Isaacson (Elon Musk)