“
1. What is our mission? 2. Who is our customer? 3. What does the customer value? 4. What are our results? 5. What is our plan?2
”
”
Peter F. Drucker (The Five Most Important Questions You Will Ever Ask About Your Organization: An Inspiring Tool for Organizations and the People Who Lead Them (Frances Hesselbein Leadership Forum Book 90))
“
Leadership is a matter of how to be, not how to do it.
”
”
Frances Hesselbein (Hesselbein on Leadership)
“
The danger is in acting on what you believe satisfies the customer. You will inevitably make wrong assumptions. Leadership should not even try to guess at the answers; it should always go to customers in a systematic quest for those answers.
”
”
Peter F. Drucker (The Five Most Important Questions You Will Ever Ask About Your Organization: An Inspiring Tool for Organizations and the People Who Lead Them (Frances Hesselbein Leadership Forum Book 90))
“
Leadership is influencing people—by providing purpose, direction, and motivation—while operating to accomplish the mission and improving the organization.
”
”
U.S. Department of the Army (Be * Know * Do: Leadership the Army Way (Frances Hesselbein Leadership Forum Book 91))
“
To do the most good requires saying no to pressures to stray, and the discipline to stop doing what does not fit.
”
”
Peter F. Drucker (The Five Most Important Questions You Will Ever Ask About Your Organization: An Inspiring Tool for Organizations and the People Who Lead Them (Frances Hesselbein Leadership Forum Book 90))
“
People want to feel what they do makes a difference.
”
”
Frances Hesselbein
“
You have to carry a big basket to bring something home - Frances Hesselbein
”
”
David Epstein (Range : Le règne des généralistes: Pourquoi ils triomphent dans un monde de spécialistes (Business) (French Edition))
“
What is our mission? Who is our customer? What does the customer value? What are our results? and What is our plan?
”
”
Peter F. Drucker (The Five Most Important Questions You Will Ever Ask About Your Organization: An Inspiring Tool for Organizations and the People Who Lead Them (Frances Hesselbein Leadership Forum Book 90))
“
The leader beyond the millennium will not be the leader who has learned the lessons of how to do.... The leader of today and the future will be focused on how to be ... how to develop quality, character, mind-set, values, principles, and courage. —Frances Hesselbein
”
”
Mim Carlson (The Executive Director's Guide to Thriving as a Nonprofit Leader (The Jossey-Bass Nonprofit Guidebook Series 7))
“
In our experience, good judgment comes from certain habits of mind. Those with good judgment are always curious, always learning. They make it their business to know as much about the world as possible, and don’t confine their curiosity to their own narrow range of expertise, whatever it may be. They are students of human nature. They listen more than they talk. Because they have a lifetime of inquiry and learning, when a crisis erupts, they have a storehouse of knowledge to rely on beyond their own experience. And because they have developed a habit of listening, they can accept advice.
”
”
U.S. Department of the Army (Be * Know * Do: Leadership the Army Way (Frances Hesselbein Leadership Forum Book 91))
“
It doesn’t mean coddling them or making training easy or comfortable. In fact, that kind of training can get soldiers killed. Training must be rigorous and as much like combat as is possible while being safe.
”
”
U.S. Department of the Army (Be * Know * Do: Leadership the Army Way (Frances Hesselbein Leadership Forum Book 91))
“
People with different personalities, different approaches, different values succeed not because one set of values or practices is superior, but because their values and practices are genuine.
”
”
U.S. Department of the Army (Be * Know * Do: Leadership the Army Way (Frances Hesselbein Leadership Forum Book 91))
“
The real leverage in developing leaders has to do with the Be component. Give me a soldier who has that part right, and I can teach her to do anything. Give me a soldier who doesn’t, and all the knowledge and skills in the world will not make up for a lack of character.”3
”
”
U.S. Department of the Army (Be * Know * Do: Leadership the Army Way (Frances Hesselbein Leadership Forum Book 91))
“
In the end it is the quality and character, a leader’s understanding of how to be, not how to do, that determines the performance, the results. —FRANCES HESSELBEIN
”
”
Sharon L. Lechter (Think and Grow Rich for Women: Using Your Power to Create Success and Significance (Think and Grow Rich Series))