Establishing Rapport Quotes

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In Russia, as I sat there day after day wearing headphones, listening to the interpreter struggle to make our words relevant, I wondered if we could establish meaningful rapport with a nation that had never seen raisins dance in dark glasses on TV...never had a garage sale.
Erma Bombeck
Developing perceptual fluency will increase your ability to access your total mind. No small thing. You will also find that habitual defensiveness and manipulation of others is gradually replaced by a flexible ability to establish rapport with a wide variety of people. What is needed to reach that point is lavish curiosity and the willingness to be a little awkward and embarrassed—qualities that indicate that we are, after all, merely human.
Dawna Markova (The Open Mind: Exploring the 6 Patterns of Natural Intelligence)
Professionalism,” Fred said. “Building rapport. Establishing trust. She’s halfway convinced him that whoever he was working for was willing to crack the station open with him still inside it. Once he’s come around, we’ll own him. That man will tell us everything we ask and then try to remember something we didn’t think to dig for if we give him time. No one’s as zealous as a convert.” Holden crossed his arms. “I think you’re overlooking the beat-him-with-a-wrench stratagem. I favor it.
James S.A. Corey (Nemesis Games (The Expanse, #5))
What interests me is to set up what you might call the rapport de grand écart - the most unexpected relationship possible between the things I want to speak about, because there is a certain difficulty in establishing relationships in just that way, and in that difficulty there is an interest, and in that interest there is a certain tension and for me that tension is a lot more important than the stable equilibrium of harmony, which doesn't interest me at all. Reality must be torn apart in every sense of the word. What people forget is that everything is unique. Nature never produces the same thing twice. Hence my stress on seeking the rapport de grand écart: a small head on a large body; a large head on a small body. I want to draw the mind in the direction it's not used to and wake it up. I want to help the viewer discover something he wouldn't have discovered without me. That's why I stress the dissimilarity, for example, between the left eye and the right eye. A painter shouldn't make them so similar. They're just not that way. So my purpose is to set things in movement, to provoke this movement by contradictory tensions, opposing forces, and in that tension or opposition, to find the moment which seems the most interesting to me.
Françoise Gilot (Life With Picasso)
to build rapport, discover the same interest on common ground, and establish affinity. You
Jack Steel (Communication: Critical Conversation: 30 Days To Master Small Talk With Anyone: Build Unbreakable Confidence, Eliminate Your Fears And Become A Social Powerhouse – PERMANENTLY)
Mirroring, also called isopraxism, is essentially imitation. It’s another neurobehavior humans (and other animals) display in which we copy each other to comfort each other. It can be done with speech patterns, body language, vocabulary, tempo, and tone of voice. It’s generally an unconscious behavior—we are rarely aware of it when it’s happening—but it’s a sign that people are bonding, in sync, and establishing the kind of rapport that leads to trust. It’s
Chris Voss (Never Split the Difference: Negotiating As If Your Life Depended On It)
GINGER. He and I established the most wonderful rapport. I think he's infatuated with me; he kept grabbing my ass and telling me how different I am. I think he senses the rebel in me. I've always been in rebellion ever since I was a kid. I remember how whenever my father's tell me to pick my toys up I'd stamp my foot and say "No" twice before picking them up. Oh, I was a mean one. My latest rebellion is my childhood religion; I've just rebelled against that. I used to be High Episcopalian. BONGI. What're you now? GINGER. Low Epicsopalian.
Valerie Solanas (Up Your Ass or From the Cradle to the Boat or The Big Suck or Up from the Slime, & A Young Girl's Primer on How to Attain to the Leisure Class)
The language of negotiation is primarily a language of conversation and rapport: a way of quickly establishing relationships and getting people to talk and think together. Which is why when you think of the greatest negotiators of all time, I’ve got a surprise for you—think Oprah Winfrey.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
What were needed were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the verbalization of needs, and persuade the other guy of our empathy. We needed something easy to teach, easy to learn, and easy to execute.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
Keep your dignity. It’s harder to kill or harm someone who can remain human in his eyes. Establish rapport. Don’t antagonize and don’t try to convince him that his delusions are unfounded. Above all, comply. You may have to do things you don’t want to—including sex. Just do it, because sometimes that’s the only way to stay alive. “Give in,” Ari told her over and over and over again during the four years they were together. “But never give up.
James Patterson (NYPD Red 6)
There are other tricks: the use of generalities like "the man in the street" and the editorial "we" to establish a rapport of disapproval with the reader and at the same time to create a mental lacuna under cover of an insubstantial and unspecified "we." And the technique of the misunderstood word: pack a review with obscure words that send the reader to a dictionary. Soon the reader will feel a vague, slightly queasy revulsion for whatever is under discussion.
William S. Burroughs (The Western Lands (The Red Night Trilogy,. #3))
At the outset Jason had wondered how he would establish battlefield rapport with women, including those who commanded the western and eastern front lines. He didn’t know whether it would be different from working with men. What he understood quickly was that their mentality as leaders was the same as his. They had faced years of uninterrupted war without complaint and were willing to fight alongside anyone who shared their enemy. They were all grounded in the same warrior ethos.
Gayle Tzemach Lemmon (The Daughters of Kobani: A Story of Rebellion, Courage, and Justice)
A slave is one who is not even honest with himself. A revolutionary albeit a repressed revolutionary who is aware of a hostile environment has established a working rapport with himself, between his instincts and his intellect. A citizen of a healthy society is one who can go about in complete openness, total harmony and honesty among his fellows, and, as anyone can see, we are far removed from anything resembling that idea. A healthy society would, among other things, be free from alcoholism, drugism, pornography, suicide and all other forms of artificial 'hype' and escapism.
James N. Mason (Siege)
This highly developed mycelial/plant root system connects all the plants in a particular ecorange into one self-organized whole that, itself, possesses capacities not perceivable in any of the parts. In essence, a large, self-organized neural network develops. This leads to the emergence of a unique identity in every identifiable ecorange on Earth. It is possible then, if you reclaim your capacity to feel, to make intelligent contact with the intelligence of any ecorange in which you are embedded to establish rapport and deep friendship and to learn from that relationship, to, in fact, learn to “think like a mountain” from the mountain itself
Stephen Harrod Buhner (Plant Intelligence and the Imaginal Realm: Beyond the Doors of Perception into the Dreaming of Earth)
The development briefly outlined here seems to have been anticipated in medieval and Gnostic symbolism, just as the Antichrist was in the New Testament. How this occurred I will endeavour to describe in what follows. We have seen that, as the higher Adam corresponds to the lower, so the lower Adam corresponds to the serpent. For the mentality of the Middle Ages and of late antiquity, the first of the two double pyramids, the Anthropos Quaternio, represents the world of the spirit, or metaphysics, while the second, the Shadow Quaternio, represents sublunary nature and in particular man’s instinctual disposition, the “flesh”—to use a Gnostic-Christian term—which has its roots in the animal kingdom or, to be more precise, in the realm of warm-blooded animals. The nadir of this system is the cold-blooded vertebrate, the snake,30 for with the snake the psychic rapport that can be established with practically all warm-blooded animals comes to an end. That the snake, contrary to expectation, should be a counterpart of the Anthropos is corroborated by the fact—of especial significance for the Middle Ages—that it is on the one hand a well-known allegory of Christ, and on the other hand appears to be equipped with the gift of wisdom and of supreme spirituality.31 As Hippolytus says, the Gnostics identified the serpent with the spinal cord and the medulla. These are synonymous with the reflex functions.
C.G. Jung (Aion: Researches into the Phenomenology of the Self (Collected Works, Vol 9ii))
1.      Establishing artificial time constraints: Allow the person being targeted to feel that there is an end in sight. 2.      Accommodating nonverbals: Ensure that both your body language as well as your voice is non-threatening.           3.      Slower rate of speech: Don’t oversell and talk too fast. You lose credibility quickly and come on too strong and threatening. 4.      Sympathy or assistance theme: Human beings are genetically coded to provide assistance and help. It also appeals to their ego that they may know more than you. 5.      Ego suspension: Most likely the hardest technique but without a doubt the most effective. Don’t build yourself up, build someone else up and you will have strong rapport. 6.      Validate others: Human beings crave being connected and accepted. Validation feeds this need and few give it. Be the great validator and have instant, great rapport. 7.      Ask… How? When? Why? : When you want to dig deep and make a connection, there is no better or safer way than asking these questions. They will tell you what they are willing to talk about. 8.      Connect with quid pro quo: Some people are just more guarded than others. Allow them to feel comfortable by giving a little about you. Don’t overdo it. 9.      Gift giving (reciprocal altruism): Human beings are genetically coded to reciprocate gifts given. Give a gift, either intangible or material, and seek a conversation and rapport in return. 10.  Managing expectations: Avoid both disappointment as well as the look of a bad salesman by ensuring that your methods are focused on benefitting the targeted individual and not you. Ultimately you will win, but your mindset needs to focus on them. You now have the top ten secrets on how to build rapport with anyone in just a few minutes.  There is nothing in these pages that
Robin Dreeke (It's Not All About "Me": The Top Ten Techniques for Building Rapport)
We call for a long term strategy, consisting of harassing and collecting information on all those who support repression, to disrupt all the technical ways which permit it to be armed, to move, to feed itself, and more. These objectives encompass a diversity of tactics that correspond to the resources and limitations of groups and individuals. Noise demos outside police stations and barracks, verbal harassment of patrols, suing the police for injuries, sabotage, street demos; it’s the simultaneous usage of all these tactics that will help us to establish a favorable “rapport de force” against the police, in our neighborhoods and in our struggles. A call-out is coming soon to organize demos in front of police weapons manufacturers. A list of strategic places will also appear soon. This is a strategic proposition that we are addressing to all those that are assembling, agitating, and organizing so that the backlash against this latest police murder spreads and grows.
Anonymous
Establishing the rapport was the best thing that could have happened in the compartment. My being an American Muslim changed the attitudes from merely watching me to wanting to look out for me.
Anonymous
The waitresses who make the best tips are usually the most friendly and outgoing, the ones who manage to establish a rapport with their tables, even if they are juggling 10 tables at one time and dealing with some pretty dreadful jerks. Being a successful waitress requires an extroverted charm and charisma, which INFPs might have, but likely only show to their closest friends and family. Furthermore, working around so many other people, both employees and patrons, in a fast-paced environment would leave INFPs absolutely drained.
Alan Holmes (INFP: 21 Career Choices for an INFP)
Also, giving a coworker a gift (which is sometimes against office policies, so check first) is appreciated too. It is a great way to build comfort and establish rapport. For
Matt Morris (Do Talk To Strangers: A Creative, Sexy, and Fun Way To Have Emotionally Stimulating Conversations With Anyone)
Again, if it successfully opens, you can transition into a story to build more of a connection and establish rapport, since you know the attraction is already there.
Matt Morris (Do Talk To Strangers: A Creative, Sexy, and Fun Way To Have Emotionally Stimulating Conversations With Anyone)
Once you have established trust and rapport (although often this happens simultaneously), the next step in a negotiation is to begin searching out the other side’s wish list and identifying their strengths and weaknesses.
George H. Ross (Trump-Style Negotiation: Powerful Strategies and Tactics for Mastering Every Deal)
Instead make a point of having a goal for each conversation whether that be to establish and maintain rapport, discover commonality or to look for shared values and beliefs.
Peter W. Murphy (Always Know What To Say - Easy Ways To Approach And Talk To Anyone)
In our increasingly disconnected society, people have gotten notably more conspicuous and vocal about their affiliations, particularly their political and ideological affiliations, in an effort to quickly establish loyalties and rapport. These affiliations provide a sense of belonging, and also the kind of guiding principles once provided by organized religions, which have correspondingly been losing adherence. Moreover, when people feel insecure or isolated, they tend to overdramatize and espouse more extreme views to get attention.
Kate Murphy (You're Not Listening: What You're Missing and Why It Matters)
Forced teaming is done in many contexts for many reasons, but when applied by a stranger to a woman in a vulnerable situation (such as alone in a remote or unpopulated area), it is always inappropriate. It is not about partnership or coincidence—it is about establishing rapport, and that may or may not be all right, depending on why someone seeks rapport. Generally speaking, rapport-building has a far better reputation than it deserves. It is perceived as admirable when in fact it is almost always done for self-serving reasons. Even though the reasons most people seek rapport aren’t sinister, such as pleasantly conversing with someone you’ve just met at a party, that doesn’t mean a woman must participate with every stranger who approaches her. Perhaps the most admirable reason to seek rapport would be to put someone at ease, but if that is a stranger’s entire intent, a far simpler way is to just leave the woman alone.
Gavin de Becker (The Gift of Fear: Survival Signals That Protect Us from Violence)
Anthropology gives the acquisitions of psychoanalysis or psychology new depth by incorporating them in its own framework: Freud or today's psychologists are not absolute observers; they belong to the history of Western thought. Thus we must not think that Westerners' neuroses and complexes give us a clear view of the truth of myth, magic, or witchcraft. According to the ethnological method rule of reciprocal criticism, we must be equally concerned with seeing psychoanalysis as myth and the psychoanalyst as a witch doctor or shaman. Our psychosomatic investigations enable us to understand how the shaman heals, how for example he helps in a difficult delivery. But the shaman also enables us to understand that psychoanalysis is our own witchcraft. Even in its most canonical and respectable forms, psychoanalysis reaches the truth about a life only through the rapport it establishes between two lives in the solemn atmosphere of transference, which is not a purely objective method (if such a method exists). When it is applied to so-called "normal" subjects themselves, with all the more reason it ceases completely to be a conception which can be discussed or justified by cases. It no longer heals; it persuades. Psychoanalysis itself fashions subjects who conform to its interpretation of man. It has its converts, and perhaps its defectors; it can no longer have its convinced adherents. For it is neither true nor false but a myth. When Freudianism has deteriorated to this degree it is no longer an interpretation of the Oedipus myth but one of its variants.
Maurice Merleau-Ponty (Signs)
As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break the ice and move toward creating a positive connection?
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and continuously cultivated.
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this “fishing” technique for personal relationships, social events, sales calls, and professional correspondence.
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
Establishing social certainty helps you build trust, develop rapport, and strengthen your connection. However, the right questions might lead you to find a niche of commonality in someone who is very different from you. It can be professionally and personally rewarding.
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
What were needed were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the verbalization of needs, and persuade the other guy of our empathy.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
voice. It’s generally an unconscious behavior—we are rarely aware of it when it’s happening—but it’s a sign that people are bonding, in sync, and establishing the kind of rapport that leads to trust.
Chris Voss (Never Split the Difference: Negotiating As If Your Life Depended On It)
Mind Your Body Language Your non-verbal messages also play a role in you establishing rapport. For starters, your hand gestures—from the firmness of your handshake to the things that you do with your hands while a person is talking—can tell them whether or not you genuinely want to be left alone in their presence. The way people react with hand gestures is hardwired to our evolution as our caveman ancestors often gauge how threatening another human is by what is in their hands.
James W. Williams (Communication Skills Training: How to Talk to Anyone, Connect Effortlessly, Develop Charisma, and Become a People Person)
The open teacher, like a good therapist, establishes rapport and resonance, sensing unspoken needs, conflicts, hopes, and fears. Respecting the learner's autonomy, the teacher spends more time helping to articulate the urgent questions than demanding right answers.
Marilyn Ferguson (The Aquarian Conspiracy: Personal and Social Transformation in Our Time)
The language of negotiation is primarily a language of conversation and rapport: a way of quickly establishing relationships and getting people to talk and think together.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
HERE ARE THE STEPS: Establish rapport. Assure the other person you aren’t out to shame them, and then ask for consent to explore their reasoning. Ask for a claim. Confirm the claim by repeating it back in your own words. Ask if you’ve done a good job summarizing. Repeat until they are satisfied. Clarify their definitions. Use those definitions, not yours. Ask for a numerical measure of confidence in their claim. Ask what reasons they have to hold that level of confidence. Ask what method they’ve used to judge the quality of their reasons. Focus on that method for the rest of the conversation. Listen, summarize, repeat. Wrap up and wish them well.
David McRaney (How Minds Change: The Surprising Science of Belief, Opinion, and Persuasion)
Commonalities connect people. Finding common ground quickly establishes rapport and a fertile environment for developing friendships. Aristotle wrote, “We like those who resemble us, and are engaged in the same pursuits. . . . We like those who desire the same things as we [do].
Jack Schafer (The Like Switch: An Ex-FBI Agent's Guide to Influencing, Attracting, and Winning People Over (The Like Switch Series Book 1))
many good investors will take the opportunity to find something in common with the other party and highlight that at the time they make an offer. For example, did you attend the same school? Do you root for the same sports team? Do you share any interests or hobbies? Use whatever affiliations you can find to help create rapport as early as possible. That way, as the negotiation starts and progresses, you’ll already have established common ground—and the other party’s empathy—that can be used to pave the way toward a more favorable discussion.
J. Scott (The Book on Negotiating Real Estate: Expert Strategies for Getting the Best Deals When Buying & Selling Investment Property (Fix-and-Flip 3))
How does the Magic Paradox work? By setting into motion a cascade of “yes” coming from the other person (“Yes, you’re right, my life is a mess, and I can’t take it anymore”), you shift the person’s attitude from disagreement to agreement. Once you establish that rapport, the person is emotionally primed to cooperate instead of punch back.
Mark Goulston (Just Listen: Discover the Secret to Getting Through to Absolutely Anyone)
Blending always precedes redirecting, whether you’re listening to understand or speaking to be understood. Only after establishing some rapport with your difficult people through blending will you be able to redirect the interaction and change the trajectory toward a worthwhile outcome.
Rick Brinkman (Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst)
The participants were twenty-six men engaged in a variety of professional occupations: sixteen engineers, one engineer-physicist, two mathematicians, two architects, one psychologist, one furniture designer, one commercial artist, one sales manager, and one personnel manager. At the time of the study, there were few women in senior scientific positions, and none was found who wished to participate. Nineteen of the subjects had no previous experience with psychedelics. They were selected on the basis of the following criteria: The participant’s occupation required problemsolving ability. The participant was psychologically stable, as determined by a psychiatric interview examination. The participant was motivated to discover, verify, and apply solutions within his current employment. Six groups of four and one group of three met in the evening several days before the session.a The sequence of events to be followed was explained in detail. In this initial meeting, we sought to allay any apprehension and establish rapport and trust among the participants and the staff.
James Fadiman (The Psychedelic Explorer's Guide: Safe, Therapeutic, and Sacred Journeys)
Butch says that the art of ‘becoming a chameleon’ — blending into your contacts’ environment — is the key to establishing rapport and earning trust. If that means sitting in the park and eating a sandwich, he’ll do that. If the contact wants to grab a coffee or go for a walk, he’ll oblige them. But more secrets are spilled over a few beers.
Jill Stark (High Sobriety: My Year Without Booze)
The Hyderabad Cricket Club was established as an interest group in 2006 by Mr.Vivekananddh Reddy Gurram. His Prior record as a leagues player in Hyderabad helped him establish a rapport with the cricket loving youth in the city. People soon started flocking to him every weekend, and the Hyderabad Cricket
Bhanu
he was not invited to join Blakey, a select few staffers and a couple of the Committee members on a trip to Cuba to interview Castro. When Al was hired by the Committee, he was told by then-Deputy Counsel Bob Tanenbaum that his early acquaintance with Castro as his New York bodyguard would be utilized by the Committee to establish a rapport. And if Castro cooperated, he could be a valuable new source of information.
Gaeton Fonzi (The Last Investigation: What Insiders Know about the Assassination of JFK)
I notice you never look me in the eye. Didn’t Carl Rogers* say that eye contact is the key to establishing trust and rapport during the therapeutic process?
Scott Stambach (The Invisible Life of Ivan Isaenko)
Despite all this you should try to get one internship under your belt. But do so according to the following rules: -The nanosecond you realize the majority of your work is merely to do filing, faxing, scanning, etc., leave. Don’t tell them, don’t inform them. Leave. Also, file a complaint with that company’s HR department and inform the career services center of your college about the false advertising of that firm. -Keep trying to find an internship that does give you experience. This may take three or four tries, but inevitably you will find one that is worthwhile. -Do not spend more than six months at an internship. Get it on your resume, establish a good rapport with your boss, but then cite college as your primary responsibility. Only if they offer you full-time employment after graduation should you stick around. -Only get one internship. Additional internships add nothing to your marketability. Spend your time instead drinking, chasing girls/boys and playing volleyball.
Aaron Clarey (Worthless)
Mirroring, also called isopraxism, is essentially imitation. It’s another neurobehavior humans (and other animals) display in which we copy each other to comfort each other. It can be done with speech patterns, body language, vocabulary, tempo, and tone of voice. It’s generally an unconscious behavior—we are rarely aware of it when it’s happening—but it’s a sign that people are bonding, in sync, and establishing the kind of rapport that leads to trust.
Chris Voss (Never Split the Difference: Negotiating As If Your Life Depended On It)