Emails I Can T Send Quotes

I’m a modern man, a man for the millennium. Digital and smoke free. A diversified multi-cultural, post-modern deconstruction that is anatomically and ecologically incorrect. I’ve been up linked and downloaded, I’ve been inputted and outsourced, I know the upside of downsizing, I know the downside of upgrading. I’m a high-tech low-life. A cutting edge, state-of-the-art bi-coastal multi-tasker and I can give you a gigabyte in a nanosecond! I’m new wave, but I’m old school and my inner child is outward bound. I’m a hot-wired, heat seeking, warm-hearted cool customer, voice activated and bio-degradable. I interface with my database, my database is in cyberspace, so I’m interactive, I’m hyperactive and from time to time I’m radioactive. Behind the eight ball, ahead of the curve, ridin the wave, dodgin the bullet and pushin the envelope. I’m on-point, on-task, on-message and off drugs. I’ve got no need for coke and speed. I've got no urge to binge and purge. I’m in-the-moment, on-the-edge, over-the-top and under-the-radar. A high-concept, low-profile, medium-range ballistic missionary. A street-wise smart bomb. A top-gun bottom feeder. I wear power ties, I tell power lies, I take power naps and run victory laps. I’m a totally ongoing big-foot, slam-dunk, rainmaker with a pro-active outreach. A raging workaholic. A working rageaholic. Out of rehab and in denial! I’ve got a personal trainer, a personal shopper, a personal assistant and a personal agenda. You can’t shut me up. You can’t dumb me down because I’m tireless and I’m wireless, I’m an alpha male on beta-blockers. I’m a non-believer and an over-achiever, laid-back but fashion-forward. Up-front, down-home, low-rent, high-maintenance. Super-sized, long-lasting, high-definition, fast-acting, oven-ready and built-to-last! I’m a hands-on, foot-loose, knee-jerk head case pretty maturely post-traumatic and I’ve got a love-child that sends me hate mail. But, I’m feeling, I’m caring, I’m healing, I’m sharing-- a supportive, bonding, nurturing primary care-giver. My output is down, but my income is up. I took a short position on the long bond and my revenue stream has its own cash-flow. I read junk mail, I eat junk food, I buy junk bonds and I watch trash sports! I’m gender specific, capital intensive, user-friendly and lactose intolerant. I like rough sex. I like tough love. I use the “F” word in my emails and the software on my hard-drive is hardcore--no soft porn. I bought a microwave at a mini-mall; I bought a mini-van at a mega-store. I eat fast-food in the slow lane. I’m toll-free, bite-sized, ready-to-wear and I come in all sizes. A fully-equipped, factory-authorized, hospital-tested, clinically-proven, scientifically- formulated medical miracle. I’ve been pre-wash, pre-cooked, pre-heated, pre-screened, pre-approved, pre-packaged, post-dated, freeze-dried, double-wrapped, vacuum-packed and, I have an unlimited broadband capacity. I’m a rude dude, but I’m the real deal. Lean and mean! Cocked, locked and ready-to-rock. Rough, tough and hard to bluff. I take it slow, I go with the flow, I ride with the tide. I’ve got glide in my stride. Drivin and movin, sailin and spinin, jiving and groovin, wailin and winnin. I don’t snooze, so I don’t lose. I keep the pedal to the metal and the rubber on the road. I party hearty and lunch time is crunch time. I’m hangin in, there ain’t no doubt and I’m hangin tough, over and out!

To the most inconsiderate asshole of a friend, I’m writing you this letter because I know that if I say what I have to say to your face I will probably punch you. I don’t know you anymore. I don’t see you anymore. All I get is a quick text or a rushed e-mail from you every few days. I know you are busy and I know you have Bethany, but hello? I’m supposed to be your best friend. You have no idea what this summer has been like. Ever since we were kids we pushed away every single person that could possibly have been our friend. We blocked people until there was only me and you. You probably haven’t noticed, because you have never been in the position I am in now. You have always had someone. You always had me. I always had you. Now you have Bethany and I have no one. Now I feel like those other people that used to try to become our friend, that tried to push their way into our circle but were met by turned backs. I know you’re probably not doing it deliberately just as we never did it deliberately. It’s not that we didn’t want anyone else, it’s just that we didn’t need them. Sadly now it looks like you don’t need me anymore. Anyway I’m not moaning on about how much I hate her, I’m just trying to tell you that I miss you. And that well . . . I’m lonely. Whenever you cancel nights out I end up staying home with Mum and Dad watching TV. It’s so depressing. This was supposed to be our summer of fun. What happened? Can’t you be friends with two people at once? I know you have found someone who is extra special, and I know you both have a special “bond,” or whatever, that you and I will never have. But we have another bond, we’re best friends. Or does the best friend bond disappear as soon as you meet somebody else? Maybe it does, maybe I just don’t understand that because I haven’t met that “somebody special.” I’m not in any hurry to, either. I liked things the way they were. So maybe Bethany is now your best friend and I have been relegated to just being your “friend.” At least be that to me, Alex. In a few years time if my name ever comes up you will probably say, “Rosie, now there’s a name I haven’t heard in years. We used to be best friends. I wonder what she’s doingnow; I haven’t seen or thought of her in years!” You will sound like my mum and dad when they have dinner parties with friends and talk about old times. They always mention people I’ve never even heard of when they’re talking about some of the most important days of their lives. Yet where are those people now? How could someone who was your bridesmaid 20 years ago not even be someone who you are on talking terms with now? Or in Dad’s case, how could he not know where his own best friend from college lives? He studied with the man for five years! Anyway, my point is (I know, I know, there is one), I don’t want to be one of those easily forgotten people, so important at the time, so special, so influential, and so treasured, yet years later just a vague face and a distant memory. I want us to be best friends forever, Alex. I’m happy you’re happy, really I am, but I feel like I’ve been left behind. Maybe our time has come and gone. Maybe your time is now meant to be spent with Bethany. And if that’s the case I won’t bother sending you this letter. And if I’m not sending this letter then what am I doing still writing it? OK I’m going now and I’m ripping these muddled thoughts up. Your friend, Rosie

I am not a finished poem, and I am not the song you’ve turned me into. I am a detached human being, making my way in a world that is constantly trying to push me aside, and you who send me letters and emails and beautiful gifts wouldn’t even recognise me if you saw me walking down the street where I live tomorrow for I am not a poem. I am tired and worn out and the eyes you would see would not be painted or inspired but empty and weary from drinking too much at all times and I am not the life of your party who sings and has glorious words to speak for I don’t speak much at all and my voice is raspy and unsteady from unhealthy living and not much sleep and I only use it when I sing and I always sing too much or not at all and never when people are around because they expect poems and symphonies and I am not a poem but an elegy at my best but unedited and uncut and not a lot of people want to work with me because there’s only so much you can do with an audio take, with the plug-ins and EQs and I was born distorted, disordered, and I’m pretty fine with that, but others are not.

And it’s eliminated my ability to just talk to you.” He was still talking. “I mean, I can’t send you emails, because you immediately forward them to someone else. I can’t send you a photo, because you post it on your own profile. And meanwhile, your company is scanning all of our messages for information they can monetize. Don’t you think this is insane?

From time to time, Musk will send out an e-mail to the entire company to enforce a new policy or let them know about something that’s bothering him. One of the more famous e-mails arrived in May 2010 with the subject line: Acronyms Seriously Suck: There is a creeping tendency to use made up acronyms at SpaceX. Excessive use of made up acronyms is a significant impediment to communication and keeping communication good as we grow is incredibly important. Individually, a few acronyms here and there may not seem so bad, but if a thousand people are making these up, over time the result will be a huge glossary that we have to issue to new employees. No one can actually remember all these acronyms and people don’t want to seem dumb in a meeting, so they just sit there in ignorance. This is particularly tough on new employees. That needs to stop immediately or I will take drastic action—I have given enough warnings over the years. Unless an acronym is approved by me, it should not enter the SpaceX glossary. If there is an existing acronym that cannot reasonably be justified, it should be eliminated, as I have requested in the past. For example, there should be no “HTS” [horizontal test stand] or “VTS” [vertical test stand] designations for test stands. Those are particularly dumb, as they contain unnecessary words. A “stand” at our test site is obviously a *test* stand. VTS-3 is four syllables compared with “Tripod,” which is two, so the bloody acronym version actually takes longer to say than the name! The key test for an acronym is to ask whether it helps or hurts communication. An acronym that most engineers outside of SpaceX already know, such as GUI, is fine to use. It is also ok to make up a few acronyms/contractions every now and again, assuming I have approved them, eg MVac and M9 instead of Merlin 1C-Vacuum or Merlin 1C-Sea Level, but those need to be kept to a minimum.

Anxiety I struggle with things that are as easy to others as breathing. Like breathing. Like answering the phone. Or sending that email I have been meaning to for weeks. I panic when I am asked out to dinner, even if it’s with someone I really want to see. It’s hard for me to commit to anything, and when I do, I overthink it until my brain tells me I have made a mistake, like a rat caught in a maze, trying to claw its way out. I don’t know why I am like this. People ask me why I can’t do anything without jumping through a thousand thoughts, like hoops. But sometimes I wonder if my inability to function in the real world is really such a bad thing. I wonder if that’s why I’ve spent so much time sheltered in my imagination. And because I can’t live in the real world, I create worlds to belong to. And I wonder if the very thing I’ve always been told is my weakness, has all along, been my strength.

I assume this must be quite confusing for people whom I’ve communicated with only via e-mail and texts, since I can actually come across as reasonably witty and coherent in e-mail, because I have time to think about what a normal, filtered, mentally stable adult would write before I press “Send.” This is why I prefer to talk to people only electronically.

I hate all electronic toys: cell phones, e-mail, PalmPilots, handheld Global Positioning System equipment, and the whole raft of gadgets that intrude on solitude. When I was a kid I used to disappear into the woods all day. Now I can walk in the wilderness without wasting my valuable time. As I hike along I can call anyone in the world, schedule an appointment, take a picture of me standing next to a tree and then send the person a map so he or she can join me there. Solitude has been snuffed out.

The virus is causing something akin to panic throughout corporate America, which has become used to the typos, misspellings, missing words and mangled syntax so acceptable in cyberspace. The CEO of LoseItAll.com, an Internet startup, said the virus had rendered him helpless. “Each time I tried to send one particular e-mail this morning, I got back this error message: ‘Your dependent clause preceding your independent clause must be set off by commas, but one must not precede the conjunction.’ I threw my laptop across the room.”  . . . If Strunkenwhite makes e-mailing impossible, it could mean the end to a communication revolution once hailed as a significant timesaver. A study of 1,254 office workers in Leonia, N.J., found that e-mail increased employees’ productivity by 1.8 hours a day because they took less time to formulate their thoughts. (The same study also found that they lost 2.2 hours of productivity because they were e-mailing so many jokes to their spouses, parents and stockbrokers.)  . . . “This is one of the most complex and invasive examples of computer code we have ever encountered. We just can’t imagine what kind of devious mind would want to tamper with e-mails to create this burden on communications,” said an FBI agent who insisted on speaking via the telephone out of concern that trying to e-mail his comments could leave him tied up for hours.

It doesn't matter who came to talk to me,' he said (Barack Obama). He went on to say that I needed to realize the power of my words. I could not send emails like that because they - I am paraphrasing - freak everyone out. Developing self-awareness is a lifelong process; you don't just wake up one day and have all you need. So even though I'd spend the last few months demonstrating that I was cable and knew what I was doing, this was something of a revelation. When the president of the United States tells you your words are powerful, it can be pretty shocking. I honestly didn't think anyone would give a shit if I sent a snippy email. It was good advice, specifically to me at the time but generally as it relates to any kind of replying-all in life: Think about how what you say could affect people, from the top down. It was also a wake-up call for me about my state of mind: I didn't know why (yet) - though I'm sure I did, deep down - but my temper was getting worse, and my fuse shorter and shorter.

It’s that time of the month again… As we head into those dog days of July, Mike would like to thank those who helped him get the toys he needs to enjoy his summer. Thanks to you, he bought a new bass boat, which we don’t need; a condo in Florida, where we don’t spend any time; and a $2,000 set of golf clubs…which he had been using as an alibi to cover the fact that he has been remorselessly banging his secretary, Beebee, for the last six months. Tragically, I didn’t suspect a thing. Right up until the moment Cherry Glick inadvertently delivered a lovely floral arrangement to our house, apparently intended to celebrate the anniversary of the first time Beebee provided Mike with her special brand of administrative support. Sadly, even after this damning evidence-and seeing Mike ram his tongue down Beebee’s throat-I didn’t quite grasp the depth of his deception. It took reading the contents of his secret e-mail account before I was convinced. I learned that cheap motel rooms have been christened. Office equipment has been sullied. And you should think twice before calling Mike’s work number during his lunch hour, because there’s a good chance that Beebee will be under his desk “assisting” him. I must confess that I was disappointed by Mike’s over-wrought prose, but I now understand why he insisted that I write this newsletter every month. I would say this is a case of those who can write, do; and those who can’t do Taxes. And since seeing is believing, I could have included a Hustler-ready pictorial layout of the photos of Mike’s work wife. However, I believe distributing these photos would be a felony. The camera work isn’t half-bad, though. It’s good to see that Mike has some skill in the bedroom, even if it’s just photography. And what does Beebee have to say for herself? Not Much. In fact, attempts to interview her for this issue were met with spaced-out indifference. I’ve had a hard time not blaming the conniving, store-bought-cleavage-baring Oompa Loompa-skinned adulteress for her part in the destruction of my marriage. But considering what she’s getting, Beebee has my sympathies. I blame Mike. I blame Mike for not honoring the vows he made to me. I blame Mike for not being strong enough to pass up the temptation of readily available extramarital sex. And I blame Mike for not being enough of a man to tell me he was having an affair, instead letting me find out via a misdirected floral delivery. I hope you have enjoyed this new digital version of the Terwilliger and Associates Newsletter. Next month’s newsletter will not be written by me as I will be divorcing Mike’s cheating ass. As soon as I press send on this e-mail, I’m hiring Sammy “the Shark” Shackleton. I don’t know why they call him “the Shark” but I did hear about a case where Sammy got a woman her soon-to-be ex-husband’s house, his car, his boat and his manhood in a mayonnaise jar. And one last thing, believe me when I say I will not be letting Mike off with “irreconcilable differences” in divorce court. Mike Terwilliger will own up to being the faithless, loveless, spineless, useless, dickless wonder he is.

Maxine will sometimes compliment us on our hair or other aspects of our scruffy appearance. The next day, or even later the same day, she'll send an all-caps e-mail asking why a certain form is not on her desk. This will prompt a peppy reply, one barely stifling a howl of fear: Hey Maxine! The document you want was actually put in your in-box yesterday around lunchtime. I also e-mailed it to you and Russell. Let me know if you can't find it! Thanks! Laars P.S. I'm also attaching it again as a Word doc, just in case. There's so much wrong here: the fake-vague around lunchtime, the nonsensical Thanks, the quasi-casual postscript. The exclamation points look downright psychotic.

There's a hardness I'm seeing in modern people. Those little moments of goofiness that used to make the day pass seem to have gone. Life's so serious now. Maybe it's just because I'm with an older gang now.[...]I mean nobody even has hobbies these days. Not that I can see. Husbands and wives both work. Kids are farmed out to schools and video games. Nobody seems able to endure simply being themselves, either - but at the same time they're isolated. People work much more, only go home and surf the Internet and send e-mail rather than calling or writing a note or visiting each other. They work, watch TV, and sleep. I see these things. The world is only about work: work work work get get get...racing ahead...getting sacked from work...going online...knowing computer languages...winning contracts. I mean, it's just not what I would have imagined the world might be if you'd asked me seventeen years ago. People are frazzled and angry, desperate about money, and, at best, indifferent to the future.

Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life?

Information age. I guess I'm part of it, even if I can't remember how to use my iPhone from week to week, and have to learn how to send e-mails all over again every couple of years, and can't retain any profound technological knowledge about the computers I sometimes use.

I was talking to syndicated newspaper columnist and Fox News commentator Charles Krauthammer just after Clinton’s final e-mail scandal broke. I said, “The secretary of state uses her personal e-mail to send top-secret State Department documents to her weird personal assistant who is married to Anthony Weiner who is so crazy that he’s destroyed his political career twice by sending lewd Tweets and Instagram photos to random women and who is now under investigation for sexting with an underage girl. And the top-secret State Department documents wind up on his computer. How much worse can things get?” Charles said, “What if the ‘underage girl’ speaks Russian?

If you need to reach me, or send me anything I'll hopefully have access to email, but who knows how alert I'll be...Please don't ask too many questions about what the logistics look like, or where and when I'll be where and when- we just don't know that right now and will not for a little while. FOR INSTANCE: Good message: Wish Max well! No need to reply! Bad message: When is Max going to the bathroom, and in what city -- I'd like to bring my schnauzer to visit him; he's a good luck healing massage schnauzer from Ireland. Is Max going to die? How often will Max die? Can he attend my event in four months? I love all of you very much, and am extremely grateful for your support.

I’m not in the advice business. However, people have been sending increasing amounts of books / videos / manuscripts / poems / photographs / artworks / long raving emails describing plans for certain masterpieces. Mostly this is a pleasure, but I would like to take the opportunity to offer one piece of advice to young artists and writers. Be disciplined. Be hard on yourself. Remember that you are competing with some of the greatest minds in history. If you are a painter, for example, you are entering into a race where Michelangelo and Picasso already have leads. Ask yourself if you have done everything you can, everything in your power, to compete with those guys. It’s not a matter of painting like them or of conceiving of art like them. You can do your own thing. It’s a matter of pushing yourself, the way they pushed themselves, to do in art what no one else could do. Why accept anything less of yourself? Wittgenstein: “What you have achieved cannot mean more to others than it does to you. Whatever it has cost you, that’s what they’ll pay.

We hurt one another. We go through life dressing up in new clothes and covering up our true motives. We meet up lightly, we drink rosé wine, and then we give each other pain. We don't want to! What we want to do, what one really wants to do is put out one's hands—like some dancer, in a trance, just put out one's hands—and touch all the people and tell them: I'm sorry. I love you. Thank you for your e-mail. Thank you for coming to see me. Thank you. But we can't. We can't. On the little life raft of Mark only one other person could fit. Just one! And so, thwarted, we inflict pain. That’s what we do. We do not keep each other company. We do not send each other cute text messages. Or, rather, when we do these things, we do them merely to postpone the moment when we'll push these people off, and beat forward, beat forward on our little raft, alone.

To reduce the friction with another person, apply the “catch more flies with honey” approach. Send him an e-mail, but instead of asking if he has done the work for you (which obviously he hasn’t), go and see him. Ask him, “What obstacles or bottlenecks are holding you back from achieving X, and how can I help remove these?” Instead of pestering him, offer sincerely to support him. You will get a warmer reply than you would by just e-mailing him another demand. When

all it would have done was blow up a couple trees and a lot of canned peas.” “Maybe the bomber was only looking to cause a little bit of trouble,” I suggested. “To send a message or something.” “What message does blowing up a bunch of canned peas send?” Erica asked. “Um… stop serving us canned peas?” “I think you could probably get that point across with an e-mail.” “Not if you wanted to ensure there were no more canned peas to serve.” “Drop the canned peas thing, Ben. It’s not going to fly.

Another benefit of a sender filter is that it resets expectations. The most crucial line in my description is the following: “I’ll only respond to those proposals that are a good match for my schedule and interests.” This seems minor, but it makes a substantial difference in how my correspondents think about their messages to me. The default social convention surrounding e-mail is that unless you’re famous, if someone sends you something, you owe him or her a response. For most, therefore, an inbox full of messages generates a major sense of obligation. By instead resetting your correspondents’ expectations to the reality that you’ll probably not respond, the experience is transformed. The inbox is now a collection of opportunities that you can glance at when you have the free time—seeking out those that make sense for you to engage. But the pile of unread messages no longer generates a sense of obligation. You could, if you wanted to, ignore them all, and nothing bad would happen. Psychologically, this can be freeing.

It starts with what customers first see when they visit our Web site. In the United States, we offer free shipping both ways to make the transaction as easy as possible and risk-free for our customers. A lot of customers will order five different pairs of shoes, try them on with five different outfits in the comfort of their living rooms, and then send back the ones that don’t fit or they simply don’t like—free of charge. The additional shipping costs are expensive for us, but we really view those costs as a marketing expense. We also offer a 365-day return policy for people who have trouble committing or making up their minds. At most Web sites, the contact information is usually buried at least five links deep and even when you find it, it’s a form or e-mail address that you can only contact once. We take the exact opposite approach. We put our phone number (1-800-927-7671) at the top of every single page of our Web site, because we actually want to talk to our customers. And we staff our call center 24/7. I personally think it’s kind of funny when I attend marketing or branding conferences and

Let’s take another familiar example from our own time. Over the last few decades, we have invented countless time-saving devices that are supposed to make life more relaxed – washing machines, vacuum cleaners, dishwashers, telephones, mobile phones, computers, email. Previously it took a lot of work to write a letter, address and stamp an envelope, and take it to the mailbox. It took days or weeks, maybe even months, to get a reply. Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life?

While many people are afraid to talk about race, just as many use talk to hide from what they really fear: action. The more that I write about race, the more I’ve been surrounded by this talk disguised as action. From the white men using my Facebook and Twitter feeds as their own virtue signaling playground, to the white women sending me five-paragraph-long emails letting me know how the racial oppression of people of color makes them feel personally—I’ve seen how addicted people can get to the satisfaction of knowing they are saying all the right things, that they are having “deep conversations”—so addicted that it becomes the end-all and be-all of their racial justice goals.

Once people get used to a certain luxury, they take it for granted. Then they begin to count on it. Finally they reach a point where they can’t live without it. Let’s take another familiar example from our own time. Over the last few decades, we have invented countless time-saving devices that are supposed to make life more relaxed – washing machines, vacuum cleaners, dishwashers, telephones, mobile phones, computers, email. Previously it took a lot of work to write a letter, address and stamp an envelope, and take it to the mailbox. It took days or weeks, maybe even months, to get a reply. Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life?

One of history’s few iron laws is that luxuries tend to become necessities and to spawn new obligations. Once people get used to a certain luxury, they take it for granted. Then they begin to count on it. Finally they reach a point where they can’t live without it. Let’s take another familiar example from our own time. Over the last few decades, we have invented countless time-saving devices that are supposed to make life more relaxed – washing machines, vacuum cleaners, dishwashers, telephones, mobile phones, computers, email. Previously it took a lot of work to write a letter, address and stamp an envelope, and take it to the mailbox. It took days or weeks, maybe even months, to get a reply. Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life?

If you haven’t sent them an email yet, send an email as soon as you leave them the voicemail—give them more than one way to get back to you. Example 1: “Hi John, this is Aaron Ross from Salesforce.com. My number is 555-555-5555. John, I sent you an email a couple of days ago and hadn’t heard back, and I was hoping you could give me a quick courtesy response. I’ll resend it here in a minute. Again, Aaron Ross, 555-555-5555. Thank you and have a great day.” Example 2: “Hi John, this is Aaron Ross from Salesforce.com. My number is 555-555-5555. John, I’m calling to follow up on the email I sent you, I’d love to hear either way if you can please help me out or not. Again, Aaron Ross, 555-555-5555. Thank you and have a great day.” Example 3: (the mysterious version): “Hi John, this is Aaron Ross following up. My number is 555-555-5555. I’m free after 3pm today. Again, Aaron Ross, from Salesforce.com, 555-555-5555. Thanks and have a great day.

Mr. Duffy Napp has just transmitted a nine-word e-mail asking that I immediately send a letter of reference to your firm on his behalf; his request has summoned from the basement of my heart a star-spangled constellation of joy, so eager am I to see Mr. Napp well established at Maladin IT. As for the basis of our acquaintanceship: I am a professor in an English department whose members consult Tech Help—aka Mr. Napp—only in moments of desperation. For example, let us imagine that a computer screen, on the penultimate page of a lengthy document, winks coyly, twice, and before the “save” button can be deployed, adopts a Stygian façade. In such a circumstance one’s only recourse—unpalatable though it may be—is to plead for assistance from a yawning adolescent who will roll his eyes at the prospect of one’s limited capabilities and helpless despair. I often imagine that in olden days people like myself would crawl to the doorway of Tech Help on our knees, bearing baskets of food, offerings of the harvest, the inner organs of neighbors and friends— all in exchange for a tenuous promise from these careless and inattentive gods that the thoughts we entrusted to our computers will be restored unharmed. Colleagues have warned me that the departure of Mr. Napp, our only remaining Tech Help employee, will leave us in darkness. I am ready. I have girded my loins and dispatched a secular prayer in the hope that, given the abysmal job market, a former mason or carpenter or salesman—someone over the age of twenty-five—is at this very moment being retrained in the subtle art of the computer and will, upon taking over from Mr. Napp, refrain (at least in the presence of anxious faculty seeking his or her help) from sending text messages or videos of costumed dogs to both colleagues and friends. I can almost imagine it: a person who would speak in full sentences—perhaps a person raised by a Hutterite grandparent on a working farm.

...the problems are real. This is simply about who you include in your problem space and what you choose to be curious about. So with that in mind, here is my advice from my heart and my experience. First, don't eat grass. I had to say this for a very specific reason, and we're going to move on. Second, more importantly, one of the problems you will solve in your life is how you will find joy in an imperfect world. You might struggle with not feeling productive in that task unless and until you accept that your joy can be one of the things that you produce. Third, ideas don't belong in your head. They cannot help anyone in your head. I sometimes see people become addicted to their amazing idea. They love it so much, they cannot expose it to the imperfection of reality. Stop waiting. Get the ideas out. You may fail. But while you fail, you will build new tools. And then you'll send me an email and be like, I failed. And I'll be like, I'm proud of you...

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One day Spinner, the woman who runs PR tells me, “I like that idea, but I’m not sure that it’s one-plus-one-equals-three enough.” What does any of this nutty horseshit actually mean? I have no idea. I’m just amazed that hundreds of people can gobble up this malarkey and repeat it, with straight faces. I’m equally amazed by the high regard in which HubSpot people hold themselves. They use the word awesome incessantly, usually to describe themselves or each other. That’s awesome! You’re awesome! No, you’re awesome for saying that I’m awesome! They pepper their communication with exclamation points, often in clusters, like this!!! They are constantly sending around emails praising someone who is totally crushing it and doing something awesome and being a total team player!!! These emails are cc’d to everyone in the department. The protocol seems to be for every recipient to issue his or her own reply-to-all email joining in on the cheer, writing things like “You go, girl!!” and “Go, HubSpot, go!!!!” and “Ashley for president!!!” Every day my inbox fills up with these little orgasmic spasms of praise. At first I ignore them, but then I feel like a grump and decide I should join in the fun. I start writing things like, “Jan is the best!!! Her can-do attitude and big smile cheer me up every morning!!!!!!!” (Jan is the grumpy woman who runs the blog; she scowls a lot.) Sometimes I just write something with lots of exclamation points, like, “Woo-hoo!!!!!!! Congratulations!!!!!!! You totally rock!!!!!!!!!!!!” Eventually someone suspects that I am taking the piss, and I am told to cut that shit out.

Important: Be sure to put the outgoing email addresses in the BCC field of the email, so that each recipient doesn’t see everyone else you’re sending it to. (Or, you can copy and paste, then send the email to each person individually.) Subject Line: This means a lot… Or Would love to get your opinion… Email Text: Dear friends, family, and colleagues:  Thank you so much for reading this email. This isn’t an easy one for me to send, but it is extremely important to me, so I sincerely appreciate you investing your valuable time reading (and hopefully responding to) it.  This email is going out to only a select group of people. Each of you knows me well, and I’m hoping will give me honest feedback about my strengths and most importantly, my weaknesses (aka “areas of improvement.”) I’ve never done anything like this before, but I feel that for me grow and improve as a person, I need to get a more accurate picture of how I’m showing up to the people that matter most to me. In order to become the person I need to be to create the life and contribute to others at the levels that I want, I need your feedback.  So, all I’m asking is that you take just a few minutes to email me back with what you honestly think are my top 2-3 “areas of improvement.” If it will make you feel better to also list my top 2-3 “strengths” (I’m sure it will make me feel better ), you are definitely welcome to. That’s it. And please don’t sugarcoat it or hold back anything. I will not be offended by anything that you share. In fact, the more “brutally” honest you are, the more leverage it will give me to make positive changes in my life.  Thank you again, and if there is anything else I can do to add value to your life, please let me know.  With sincere gratitude, Your Name

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In the late summer of 2020, Kila Posey asked the principal of Mary Lin Elementary School, in the wealthy suburbs of Atlanta, whether she could request a specific teacher for her seven-year-old daughter. “No worries,” the principal responded at first. “Just send me the teacher’s name.” But when Posey emailed her request, the principal kept suggesting that a different teacher would be a better fit. Eventually, Posey, who is Black, demanded to know why her daughter couldn’t have her first choice. “Well,” the principal admitted, “that’s not the Black class.” The story sounds depressingly familiar. It evokes the long and brutal history of segregation, conjuring up visions of white parents who are horrified at the prospect of their children having classmates who are Black. But there is a perverse twist: the principal, Sharyn Briscoe, is herself Black. As Posey told the Atlanta Black Star, she was left in “disbelief that I was having this conversation in 2020 with a person that looks just like me—a Black woman. It’s segregating classrooms. You cannot segregate classrooms. You can’t do it.

I’m sorry, I don’t mean to be rude, but why are you speaking in exclamation points?" asked Lina. "You do it in your e-mails too. You know you can end sentences with periods and I won’t think you’re an asshole?

I can’t. I live in Alaska, plus Joe never ignores my phone calls. I am his next of kin, and I take care of all his utility bills and mortgage.” “Maybe his phone isn’t working...or he wants to be left alone as per usual.” Bernard breaks down on the other end of the receiver. “I’ve known Joseph for twenty years, and he wouldn’t just vanish without telling me. Joe emails me his electronic checkbook every first week of the month, along with his signature. Since his bills come to my house, I send the checks along with a bill slip to the utility companies.” “Mr. Castellón, emails get lost all the time; I’m sure those checkbooks will show up sooner or later.

What to Do Tonight Have a family meeting in which you talk about setting up technology-free times or zones. At the very least there should be no cell phones during meals or in the bedroom, but you may also want to carve out more cell-phone-free zones for the family. A friend’s wife says, “No cell phones on the couch. If you are on the couch, talk to me.” Model healthy use of technology. For example, never text while driving. If you need to send a text while you’re in the car, be sure to pull over. If you are on your phone when your child walks into the room, stop and greet him or her. If you need to check your phone for a text, e-mail, or alert, ask permission. “Is it okay if I check this? It might be Dad/I told so-and-so I would look for her message.” Try to have at least thirty minutes of unplugged “private time” every day with your kids during the week and at least an hour a day on weekends when you don’t take calls or check your phone. Consider identifying a certain period during the weekend (e.g., Sundays 9:00 A.M. to noon) as tech free—“It’s pancake, read the Times, and play a game time.” Negotiate with your kids if necessary about the best time for digital downtime. If your child has difficulty letting go of her phone, let her set a timer and tell her she can check her texts every ten or fifteen minutes. Ten to fifteen minutes seems obsessive—and it is, in our view—but kids who have a harder time with tech-free time will resent it less if you’re not rigid. Be respectful and know that even short periods of tech-free time may be hard for her.

Ithan cut in before Bryce could start spitting venom, “You really think the kid is coming here? That the Hind will follow?” Hunt rubbed his jaw. “The 33rd hasn’t heard anything about the Hind coming over. Or Ophion being in the area.” “Neither has the Aux,” Ruhn confirmed. “Well, unless one of the marsh sobeks swam all the way across the Haldren to take a bite out of an Ophion soldier, I can’t think of any other reason why I found dismembered body parts of one here,” Tharion said. “I don’t even know where to begin with that,” Hunt said. “Just trust me,” Tharion said, “Ophion is on its way, if not already here. So I need to know as much as possible, and as quickly as possible. Find Emile, and we potentially find Sofie.” “And gain a nice child soldier, right?” Bryce said tightly. Tharion turned pleading eyes on her. “Either the River Queen puts me in charge of hunting for them, or she assigns someone else, possibly someone less … independently minded. I’d rather it be me who finds Emile.” Ithan burst out, “Can we discuss that you guys are talking about rebels in this city? About Danika potentially being a rebel?” He snarled. “That’s a serious fucking claim.” “Sofie and Danika exchanged a number of intentionally vague emails,” Tharion said. “Ones that included an allusion to a safe hiding place here in Lunathion. A place where the weary souls find relief from their suffering. I’m guessing the Bone Quarter, though I’m not sure even Danika would be so reckless as to send them there. But anyway, it’s not a claim. It’s a fact.

Respond slowly to emails, chats, texts, and other messages. Let hours, days, and sometimes weeks go by before you get back to people. This may sound like a total jerk move. It’s not. [...] Online, anyone can contact you, not just the highly relevant people in your physical vicinity. They have questions about their priorities—not yours—when it’s convenient for them—not you. Every time you check your email or another message service, you’re basically saying, “Does any random person need my time right now?” And if you respond right away, you’re sending another signal both to them and to yourself: “I’ll stop what I’m doing to put other people’s priorities ahead of mine no matter who they are or what they want.” Spelled out, this sounds insane. But instant-response insanity is our culture’s default behavior. [...] You can change this absurd default. You can check your inbox rarely and let messages pile up till you get around to answering them in a batch. You can respond slowly to make more time for Laser mode, and if you’re worried about coming off like a jerk, remind yourself that being focused and present will make you more valuable as a colleague and friend, not less.

I need you to summon Ilias and Apollo within the hour." "No," Hermes said. Hades lifted a brow. "No?" "What about I have no powers don't you understand?" "You have no power, but you are a divine messenger and part of this war." "Why can't you summon them?" "I have other matters to attend to," he said. "I hope it's trimming that gods-awful beard." That was exactly the matter at hand. He also wanted to bathe. There were just some things glamour couldn't replace. "Even if that is the case—and it should be the case—you can summon Ilias and Apollo and shave faster than I can leave the Underworld." There was a brief moment of silence, and then Hades spoke. "Fine. I suppose I can just...send an email." Hermes gasped. "You wouldn't." Hades shrugged. "You have given me no choice." "After all I've done," Hermes said, throwing off his blanket. He jumped from the bed and started searching the floor for something. Hades hoped it was clothes. "If you are still referring to Ares's island—" "I'm talking about being your best friend!" Hermes said. "But best friends don't use their archenemy, do they? No. You know what's so fucking stupid about email? There are faster ways to communicate! Phones! You could just text! But you are so old, you don't even know that!

Here’s the trick to significantly improving your SaaS email marketing skills—you have to become a student of it. This means you should: Start collecting great email copy, CTAs, and designs. Understand the objective behind each and every email that businesses send. Try to understand the rationale behind copy, link, and design decisions. There are great websites like Really Good Emails11, Good Email Copy12, and Good Sales Emails.com13 that you can use for your research. These sites categorize email copy and designs by types. As well as this, you should sign up to receive emails from some of the leading SaaS brands. Those include, among others: Drift MailChimp Pipedrive Shopify SurveyMonkey Trello Wistia Zapier You should also sign up to competing products and mailing lists from companies in your sector. I personally signed up to thousands of products and newsletters. It’s great for benchmarking and research. At the time of writing, I’ve already passively collected more than 60,000 emails. Obviously, don’t sign up to your competitors’ products with a business email address! I have a special email address I use for this. This account allows me to get data, understand what other organizations are doing, and find good copy ideas. For example, here’s what a search for ‘Typeform’ gives me: Figure 18.1 – Inbox Inspiration It’s not uncommon for me to sign up several times to the same product or newsletter. This allows me to see what they have learned and to track the evolution of their email marketing program. At LANDR, we created a shared document to keep track of subject lines, offers, and copy we wanted to test. Our copywriter was even going through his junk mail folder to find ideas and inspiration. There are tests we ran that were inspired by copy found in his spam folder. Some of them turned out to be really successful too—so keep your eyes open for inspiration. You can use Evernote, Paper, or any other platform to collaborate on idea generation. Alternatively, you can subscribe to paid services like Mailcharts14 or Mailody15. These services will help you track and understand your competitors’ email programs. Build processes to find and access copy and design ideas. It will help you create better emails, faster. In the next chapter we’ll get started creating our first email sequences.

ask me anything, send me an email to: info@tessaromero.com I would love to know your opinion about this book. Can you please leave a review and help me spread the message? Thank you very much, and I hope you enjoy the life of your dreams!

Process-Centric Response to E-mail #3: “Thanks for getting back to me. I’m going to read this draft of the article and send you back an edited version annotated with comments on Friday (the 10th). In this version I send back, I’ll edit what I can do myself, and add comments to draw your attention to places where I think you’re better suited to make the improvement. At that point, you should have what you need to polish and submit the final draft, so I’ll leave you to do that—no need to reply to this message or to follow up with me after I return the edits—unless, of course, there’s an issue.

Chain letters—yes, the type you still occasionally get via email, or see on social media—have their roots in snail mail, first popularized in the late 1800s. One of the most successful ones, “The Prosperity Club,” originated in Denver in the post-Depression 1930s, and asked people to send a dime to a list of others who were part of the club. Of course, you would add yourself to the list as well. The next set of people would return the favor, sending dimes back, and so on and so forth—with the promise that it would eventually generate $1,562.50. This is about $29,000 in 2019 dollars—not bad! The last line says it all: “Is this worth a dime to you?” It might surprise you that in a world before email, social media, and everything digital, the Prosperity Club chain letter spread incredibly well—so well, in fact, that it reached hundreds of thousands of people within months, within Denver and beyond. There are historical anecdotes of local mail offices being overwhelmed by the sheer volume of letters, and not surprisingly, eventually the US Post Office would make chain letters like Prosperity Club illegal, to stop their spread. It clearly tapped into a Depression zeitgeist of the time, promising “Faith! Hope! Charity!” This is a clever, viral idea (for its time), and I will also argue that this is an analog version of a network effect from the 1800s, just as telephones and railways were, too. How so? First, chain letters are organized as a network, and can be represented by the list of names that are copied and recopied by each participant. These names are likely to be friends, family, and people in the community, furthering the Prosperity Club’s credibility, thereby increasing the engagement level. It follows the classic definition of network effects: the more people who are participating in this chain letter, the better, since you are then more likely to receive dimes. And it even faces the Cold Start Problem: if enough people aren’t already on the list and playing along, then it will fail to grow.

HOW TO FIX THE AOL ERROR CODE 554 -(807)500 (3455) Before goal the matter it is vital that you absolutely got to comprehend the reason why you get this mistake. So permit us to comprehend the explanation for getting blunder code 554 in your email box. The primary purpose for getting this AOL mistake code 554 is that the sluggish net association. When your program sends the solicitation to append with AOL mail because of the sluggish net association we will generally get the invalid solicitation and furthermore the mistake code 554 springs up. One more reason behind this mistake is that assuming you endeavouring to send different blunders at only a single time and in the event that we will quite often get the invalid solicitation type your program, this mistake code 554 comes on your screen. then, at that point, you can without much of a stretch reach out to the client support group by dialing the aol contact support number I (807-500-3455) where all your questions will be fixed in an entirely solid way.

Let’s say that Michelle crafted this email instead: Hi Mr. Martinez, I live in your area and have several friends who go to your barbershop frequently. It is great to see the progress you are making with the business, and I know that recently you have started to expand even more with several new locations. The reason for my email is that I wanted to see if I could help you with this growth. It seems there is a lot of potential with your current website and online systems to make your life easier by reducing the work involved with handling new customers’ questions and bookings. I also think, depending on your goals, that we can look at how the website could help the future growth of the business. There are several things I have spotted that I could do to help free up your time, while improving sales. I would love to send you some more info on this, or if possible, have a quick call tomorrow at a time that is good for you. Would you be free to talk for 15 minutes in the morning or afternoon? Thanks, Michelle 999-1111-000

Mr. Avery, You usually send a nightly email out to all students about homework. I didn’t receive one tonight and wanted to make sure that you were… getting along all right with everything at home. I know things can get pretty hard sometimes, especially after today. I’ve thought long and hard about my actions in class today that led to my detention. The memories of my punishment haven’t been easy to deal with, as they’ve brought me much… pressure in places. After careful consideration, I’ve decided that I have done nothing wrong. I will eagerly accept any further detention you give me because of my illicit actions while you’re trying to teach. I don’t plan on changing. Sincerely, Sakura Sato.

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Elliot, Only you would praise me for my efficiency in childbirth. I wish I could take the credit, but I had no idea what I was doing, so I think we can both agree it was just luck—and there was nothing goddess-like about it. I am cringing thinking about which pictures Davida might have shown you. There weren’t any of me, were there? I’m really hoping you’ll tell me you only saw my Joey-Girl. Please tell me she didn’t send you any pics of the emergence. I’ll never be able to look at you again if she did. Thank you for saying she’s lovely. She really is, isn’t she? Yours, Catherine P.S. I’m sorry if I’ve said anything unprofessional in this email. I’m running on no sleep and might be slightly delirious. Please disregard anything that might get me reported to HR.

Visionary leadership is not reactive. It refuses to arrogantly offer the right solution or give the right answer. Rather, leading with vision requires that we relate to people. Dan Allender writes, Leadership is not about problems and decisions; it is a profoundly relational enterprise that seeks to motivate people toward a vision that will require significant change and risk on everyone’s part. Decisions are simply the doors that leaders, as well as followers, walk through to get to the land where redemption can be found.3 Leadership hinges on relationship, and that requires us to risk. And though I’m convinced that visionary, relational leadership is a bedrock Christian posture, we all have a disturbing bent toward relational immaturity. I see how easily I become cynical, dismissive, judgmental, and reactive. I see how quickly I’m tempted to blast back at the person who sends a critical e-mail, or judge the person who doesn’t make progress fast enough, or get impatient with those I manage who don’t accomplish exactly what I think they should. Our journey toward dealing compassionately with difficult people doesn’t simply require us to learn a bit more about others. It also requires us to become better acquainted with ourselves.

One of history’s few iron laws is that luxuries tend to become necessities and to spawn new obligations. Once people get used to a certain luxury, they take it for granted. Then they begin to count on it. Finally they reach a point where they can’t live without it. Let’s take another familiar example from our own time. Over the last few decades, we have invented countless time-saving devices that are supposed to make life more relaxed – washing machines, vacuum cleaners, dishwashers, telephones, mobile phones, computers, email. Previously it took a lot of work to write a letter, address and stamp an envelope, and take it to the mailbox. It took days or weeks, maybe even months, to get a reply. Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life? Sadly not. Back in the snail-mail era, people usually only wrote letters when they had something important to relate. Rather than writing the first thing that came into their heads, they considered carefully what they wanted to say and how to phrase it. They expected to receive a similarly considered answer. Most people wrote and received no more than a handful of letters a month and seldom felt compelled to reply immediately. Today I receive dozens of emails each day, all from people who expect a prompt reply. We thought we were saving time; instead we revved up the treadmill of life to ten times its former speed and made our days more anxious and agitated. Here

If you ever land in a situation you can’t handle, call me.” She let out a raspy laugh. “And you’ll what? Ride in on your white horse and save me? From Afghanistan? Or Iraq? Or wherever else they’re sending recently enlisted marines these days?” “Call, email, or send a letter. Hell, send a carrier pigeon. I don’t care how you get in touch, or where I am. If you need me, I’ll find a way to help. It doesn’t matter where I am or what I’m doing. You’re like family to me, Josie. And I’m always here for you.” “Like family?” She raised an eyebrow. “So you’re doing this for Dominic? Because my brother is your BFF?” “No, I’m doing this because I care about you,” he growled. She

You have the right to remain silent. Anything you say can and will be used against you in a court of law...Do you understand the rights I have just read to you? With these rights in mind, do you wish to speak to me?” Most Americans adults have heard the Miranda rights from countless television and movie crime drams. The first statement of the Miranda rights is a simple but powerful declarative sentence. “You have the right to remain silent.” Not speaking will not be held against you, but the suspect is told that any words spoken “can and will be used against you in a court of law.” U.S. law provides the opportunity for reflection and protection against self-incrimination with the last sentence asking, “Do you wish to speak to me?” Reflect and ask yourself, it is wise to post or send an email containing that information?

I was just beginning to wonder how long I would have to wait when finally a guard sauntered up and said, “Galloway, get your stuff, get your bed.” I ran to my cell to get my stuff and I grabbed the toothpaste. The toothpaste was in this clear tube and was clear like hair gel. It had a muted, watered-down mint flavor. Everything you got in jail was made specifically to be as safe as can be. One of the guys told me, “Don’t ever take anything from being locked up. It’s bad luck.” But I told myself, You ain’t coming back. You ain’t getting locked up again, so you’re taking a souvenir. I grabbed that little clear tube and I put it in my pocket and walked out of my cell. As I came out, all of the guys from my cellblock were lined up to say goodbye. The guard had this look on his face like, “What is going on?” I walked down the line shaking each man’s hands. They all told me they were glad they had met me. They told me that I made an impact on them. One guy said, “You came in here and you’ve been to war and back, you’re missing two limbs, but you still had a smile on your face the whole time. You’ve gone through so much and you are able to keep smiling. That motivates me.” I was really touched. I kept going down the line, shaking hands and saying my farewells, and finally I got to Michael Bolton. He said, “Hey, man, I’ve asked people this before and they never follow through with it but I believe you will. Could you print out some TV guides? Because you know we just tell them the number. We don’t know what’s on at what time, what station.” I said, “Yeah, man, I’ll do that.” And I looked around to the other guys and asked, “Does anybody want any crossword puzzles or anything like that?” They all said that would be awesome. “All right, Michael, I’ve got your address so I’m gonna send it to you. And listen, man, I’m gonna give you my email address. When you get out shoot me an email. I want to stay in touch and see how things are going.” I turned to the guard who was still baffled by what was happening and said, “I’m ready.” He rolled his eyes and opened the door. We walked out and they handed me my clothes. I pulled off the orange jumpsuit and tossed it. I changed back into my clothes. I signed everything I had to sign, got some paperwork to take with me, and walked out a free man again. Well, my epic freedom moment was short-lived, because I realized my cell phone was dead. I walked down the road to a gas station and asked if I could use the phone. I called Tracy and told her where I was and asked her to pick me up. When Tracy arrived I hopped in the car and the very first thing I said to her was “I gotta get home. I have to print out some TV guides and I need to write a letter to some of the guys in there.” She started laughing and when she could compose herself enough to talk said, “My sisters and I all said we guarantee Noah is going to come out of jail with new friends. He’s going to be friends with everybody.

First, let’s focus on those critical first steps. Define three steps for each dream that will get you closer to its actualization. Set actions—simple, well-defined actions—for now, tomorrow (complete before 11 A.M.) and the day after (again completed before 11 A.M.). Once you have three steps for each of the four goals, complete the three actions in the “now” column. Do it now. Each should be simple enough to do in five minutes or less. If not, rachet it down. If it’s the middle of the night and you can’t call someone, do something else now, such as send an e-mail, and set the call for first thing tomorrow. If the next stage is some form of research, get in touch with someone who knows the answer instead of spending too much time in books or online, which can turn into paralysis by analysis. The best first step, the one I recommend, is finding someone who’s done it and ask for advice on how to do the same. It’s not hard. Other options include setting a meeting or phone call with a trainer, mentor, or salesperson to build momentum. Can you schedule a private class or a commitment that you’ll feel bad about canceling? Use guilt to your advantage. Tomorrow becomes never. No matter how small the task, take the first step now!

When someone dies, it’s good to mail a note. Don’t send an e-mail. You have to send a card. Everyone should have cards and stamps kicking around. I have some very simple stationery, just nice card stock with my name at the top. When the news is happy, e-mail is fine. You can e-mail congratulations about babies, weddings, anything. But when it’s not? If it’s a death or other bad news, you have to be more formal.

outside your little hidey hole in Miami.” “OK, what do you want?” “We’re trying to track down a guy, a foreign national, on American soil. We believe New York.” “Face recognition should’ve picked him up if you have him on file.” “I would’ve thought so . . . but it hasn’t.” “Why is that?” “This man is an assassin. And we believe he’s about to carry out a terrorist attack. Maybe a hit. We don’t know.” “And you’ve used all face-recognition technology at your disposal?” Reznick turned and looked at O’Donoghue, who nodded. “Yes, we have.” “Then you got a problem.” “That’s why I’m calling. Can you help me or not?” There was a silence, as if the hacker was considering what he was about to say. “I might.” Reznick felt exasperation. “Look, I haven’t got time to play games, my friend.” “I’m working on some software. I hope to patent it later this year, once I’ve tested it more extensively. This is my intellectual property, so I’m reluctant to give out the details.” “What exactly does this software do?” “It recognizes people through how they walk. Their gait. And it’s phenomenally accurate.” “We’ve got footage of the guy we’re looking for walking in Tijuana.” “Send it to me.” “This is real classified stuff, my friend.” “I’m former NSA, cleared at the highest level. I know all about what you’re talking about.” “Where will we send the clip?” The hacker gave a ProtonMail address. “Swiss-based, encrypted, right?” “Exactly, Reznick. Why I use it.” O’Donoghue keyed in the email address and sent the covert footage of Andrej Dragović with Dimitri Merkov in Tijuana. A few moments later, the hacker spoke. “Which

One of history’s few iron laws is that luxuries tend to become necessities and to spawn new obligations. Once people get used to a certain luxury, they take it for granted. Then they begin to count on it. Finally they reach a point where they can’t live without it. Let’s take another familiar example from our own time. Over the last few decades, we have invented countless time-saving devices that are supposed to make life more relaxed –washing machines, vacuum cleaners, dishwashers, telephones, mobile phones, computers, email. Previously it took a lot of work to write a letter, address and stamp an envelope, and take it to the mailbox. It took days or weeks, maybe even months, to get a reply. Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life? Sadly not. Back in the snail-mail era, people usually only wrote letters when they had something important to relate. Rather than writing the first thing that came into their heads, they considered carefully what they wanted to say and how to phrase it. They expected to receive a similarly considered answer. Most people wrote and received no more than a handful of letters a month and seldom felt compelled to reply immediately. Today I receive dozens of emails each day, all from people who expect a prompt reply. We thought we were saving time; instead we revved up the treadmill of life to ten times its former speed and made our days more anxious and agitated.

What if we keep our email accounts open and give your sister and John our passwords?” I reply. “That way they can get a direct ‘mother is watching’ email whenever necessary.” “Perfect,” says Ginny. “We can have them all ready to go and my sister and John can just press send: ‘Freddy, it has come to my attention that you have been looking at porn on the laptop. Not cool. Not cool at all. Disrespectful to women, and it can cause blindness. Please use your time more wisely. Love you, Mom.

I AM NOT A BAD PERSON FOR PUTTING ME FIRST. That’s what I want to leave you with today. Write it down, on your hand, spell it out in fridge magnets, send yourself an email – do whatever you want to tell yourself that today, OK? You are important. You deserve a space in the world. You can come first.

work on it for an hour of completely focused and undistracted effort (notice I haven’t opened e-mail yet). Then, every morning at 7 a.m., I have what I call my calibration appointment, a recurring appointment set in my calendar, where I take fifteen minutes to calibrate my day. This is where I brush over my top three one-year and five-year goals, my key quarterly objectives, and my top goal for the week and month. Then, for the most important part of the calibration appointment, I review (or set) my top three MVPs (Most Valuable Priorities) for that day, asking myself, “If I only did three things today, what are the actions that will produce the greatest results in moving me closer to my big goals?” Then, and only then, do I open e-mail and send out a flurry of tasks and delegations to get the rest of my team started on their day. I then quickly close down my e-mail and go to work on my MVPs. The rest of the day can take a million different shapes, but as long as I go through my morning routine, a majority of the key disciplines I need to be practicing are taken care of, and I’m properly grounded and prepared to perform at a much higher level than if I started each day erratically—or worse, with a set of bad habits.

SUBJECT: NEXT TIME You Jackasses Throw an 'Unofficial' Bonfire ... How about making sure that you won't burn down the grounds in the process?! How about ASKING your neighbors if they'll mind having five hundred students in their streets until three in the morning? I know damn well that this was not a "team" idea and whenever KYLE and GRAYSON want to own up to this shit, I'll reduce the extra five daily miles you all now owe me, to three miles. I'm waiting. --Coach Whitten __________________________ SUBJECT: RE: NEXT TIME You Jackasses Throw an 'Unofficial' Bonfire ... It was me, Coach. Grayson had nothing to do with it this time. He didn't even show up. Speaking of which-- Dude, where were you? I fucked like three girls from the bonfire. You probably could've hooked up with at least five. I don't think I'll need another blowjob for a month after how amazing these were. PS--Are you back at our apartment yet? I need to tell you these stories in person when Coach isn't acting like this shit is a big deal. --Kyle ___________________________ SUBJECT: RE RE: NEXT TIME You Jackasses Throw an 'Unofficial' Bonfire ... Kyle, Meet me in my office at the complex NOW. --Coach Whitten _____________________ SUBJECT: RE: RE: RE: NEXT TIME You Jackasses Throw an 'Unofficial' Bonfire ... I meant to send that last part to just Grayson. Not to you, Coach. Can I come in a few hours? I mean, now that you've read what I said, surely you understand how exhausted I am. Three girls, Coach, THREE. --Kyle ________________________________ SUBJECT: RE: RE: RE: RE: NEXT TIME You Jackasses Throw an 'Unofficial' Bonfire ... Right. Fucking. NOW. --Coach Whitten

Such a shame that I didn’t get to say good-bye to my fellow inmates,” he said sarcastically. “Actually, Puchalski was the only guy I liked. I still can’t figure out what got into him.” As Jordan used her chopsticks to pick up a piece of hamachi, she decided it was best to get her brother off that topic as fast as possible. “Sounds like he just snapped.” “But why would he have a fork in his shoe?” Kyle mused. “That makes me think he was planning the attack, which doesn’t make sense.” Let it go, Kyle. She shrugged. “Maybe he always keeps a fork in his shoe. Who understands why any of these felon types do what they do?” “Hey. I am one of those felon types.” Grey tipped his glass of wine. “And who would’ve thought you would do what you did?” “It was Twitter,” Kyle mumbled under his breath. Maybe we should change the subject,” Jordan suggested, sensing the conversation could only spiral downward from there. “Okay. Let’s talk about you instead,” Grey said. “I never asked—how did Xander’s party go?” Now there was a potential land mine of a topic. “It went fine. Pretty much the same party as usual.” Except for a little domestic espionage. She threw Kyle a look, needing help. Change the subject. Fast. He stared back cluelessly. Why? She glared. Just do it. He made a face. All right, all right. “Speaking of wine, Jordo, how was your trip to Napa?” Great. Leave it to her genius of a brother to pick the other topic she wanted to avoid. “I visited that new winery I told you about. We should have a deal this week so that my store will be the first to carry their wine in the Chicago area.” Grey’s tone was casual. “Did you bring Tall, Dark, and Smoldering with you on the trip?” Jordan set down her chopsticks and looked over at her father. He smiled cheekily as he took a sip of his wine. “You read Scene and Heard, too?” she asked. Grey scoffed at that. “Of course not. I have people read it for me. Half the time, it’s the only way I know what’s going on with you two. And don’t avoid the question. Tell us about this new guy you’re seeing. I find it very odd that you’ve never mentioned him.” He fixed his gaze on her like the Eye of Sauron. Jordan took a deep breath, suddenly very tired of the lies and the secret-agent games. Besides, she had to face the truth at some point. “Well, Dad, I don’t know if you have to worry about Tall, Dark, and Smoldering anymore. He’s not talking to me right now.” Kyle’s face darkened. “Tall, Dark, and Smoldering sounds like a moron to me.” Grey nodded, his expression disapproving. “I agree. You can do a lot better than a moron, kiddo.” “Thanks. But it’s not that simple. His job presents some . . . challenges.” That was definitely the wrong thing to say. “Why? What kind of work does he do?” her father asked immediately. Jordan stalled. Maybe she’d overshot a little with the no more lies promise. She threw Kyle another desperate look. Do something. Again. Kyle nodded. I’m on it. He eased back in his chair and stretched out his intertwined hands, limbering up his fingers. “Who cares what this jerk does? Send me his e-mail address, Jordo—I’ll take care of it. I can wreak all sorts of havoc on Tall, Dark, and Smoldering’s life in less than two minutes.” With an evil grin, he mimed typing at a keyboard. Their father looked ready to blow a gasket. “Oh no—you do not get to make the jokes,” he told Kyle. “Jordan and I make the jokes. You’ve been out of prison for four days and I seriously hope you learned your lesson, young man . . .

Mid May 2012 Andy wrote in his Email reply: Dear Young, You are still the boy I grew to love and cherish forty-four years ago. The lyrics you sent, to “The Things You Are To Me” brought back many fond memories of our time together. You, young man, do have a way with words. In more ways than one, you always touched the core of my heart with your innocence and childlike approach to life. Walter is a lucky man to have you in his life. I wish I were in his shoes, you little ‘faerie’ boy, stirring up an emotional storm within me which I had kept hidden for so long. Now that our parents are deceased, we can be free from the emotional baggage imposed upon us. You had mentioned briefly that you are writing your memoirs. I hope you are not revealing anything that we pledged to never reveal. My advice to you is to stay clear of those subjects. It is not advisable to tamper with the school or the Society, especially when you swore an oath, a gentlemanly honor of confidentiality to never reveal any of our membership secrets. If the word gets out, the paparazzi will have a field day digging for whatever dirt they can find. I hate to see you being sued by any parties involved. I’m speaking to you as a trusted friend, confidant, and ex- lover. Tread with caution, Young! You are old enough to decide for yourself. I’m sure you don’t need your ex-Valet to tell you what to do. Please send my regards to Walter and maybe we’ll have a chance to meet one day, soon. Let’s continue our regular correspondence. My love always! Andy.

Campers handwrite letters on a form that is scanned into Walden’s computer as PDF files and e-mailed home three days later. Parents can e-mail Walden with notes for their child, and these are printed and delivered to campers three days after being received. The delay of three days on either end was designed to intentionally mimic the same lag that Canada Post experiences, which is crucial, according to Birenbaum, to preserve something he referred to as “the transfer of authority.” “Let’s say a kid is getting bullied in a cabin by another camper,” he said, using a recent example. “If she writes an e-mail home on her phone, her mother reacts immediately, advising action to her daughter, and contacting me to remedy the problem. The mother retains authority. But with a six-day delay from the time the daughter sends her letter to the mother’s response, the camper has to deal with the problem of the bully. Eventually, the camper realizes that ‘Hey, maybe this eighteen-year-old staff member taking care of me is someone who I should talk with,’” and you suddenly achieve that transfer of authority from parent to counselor that is crucial for Walden’s social cohesion.

Did you ever think maybe you’d just stay, ride it out, see what happened? Was that an option for you?” He didn’t ask defensively, though it took a bit to keep the edge from his voice. He was all but grilling her so he couldn’t go and get upset if he didn’t like the answers he got. But he was human, and this wasn’t any easier on him than it was on her. “It might have been.” “If?” He heard her take a steadying breath and felt himself bracing for her response. “If I’d felt about you the way I felt about the rest of your family. Like you were a brother or something.” “But?” “Looking for a little ego stroke?” She swatted at him then, tried for a playful laugh, but the serious undertone remained. “But I had feelings for you. Well, lust and feelings. We had a friendship, then I had lust. And I really didn’t think, even if you were interested in me, that was something you’d pursue, given your position as employer and me being temporary. So…I don’t know…” “But when you came back here to Maine you didn’t head out again.” “I didn’t go back to Australia either,” she reminded him. When he didn’t say anything for some time, she said, “What are you thinking? I’ve been pretty frank so go ahead, be honest with me.” “Okay,” he said. “I guess I can’t help but think that you didn’t head back out on the road, you didn’t come back to Australia either--but you also didn’t write, keep in touch. And not because you were out in the jungle somewhere, unable to drop a postcard in the mail. You were right here, with all the modern technological conveniences at your fingertips. But you didn’t send a single e-mail. Not even to Sadie. And I can’t help but think that maybe that means we were all a lot more important to you than you wanted to admit or keeping in touch, at least with her, would have been no big deal. You also haven’t even mentioned us to anyone here, as far as I know, other than your uncle. Which, given how long you stayed and how much we’d come to mean to you, seems odd to me, too. So…maybe the only way you thought you could get over us was to put us firmly in your rearview mirror. Only then…you never started looking ahead again either.” She said nothing, and a quick glance showed she was staring out the side window of the car, her hands in her lap, fingers twisting and untwisting. “Or maybe we really were easily left in the past, and the change in you is more because you got home and your entire family was living here, all together, for the first time in your adult life,” he said, giving her an out. “And it makes you want to stay, even though you don’t know what, precisely, you want to do here yourself.” He paused, then said the rest of what he was thinking, what he was feeling. “And maybe you stay because it’s the closest thing you can have to what you had started building with us, and remain safe while having it.

Assign a file or paper tray to collect single-side printed paper for reuse. Boycott paper sourced from virgin forests and reams sold in plastic. Cancel magazine and newspaper subscriptions; view them online instead. Digitize important receipts and documents for safekeeping. Digital files are valid proofs for tax purposes. Download CutePDF Writer to save online files without having to print them. Email invitations or greeting cards instead of printing them (see “Holidays and Gifts” chapter). Forage the recycling can when paper scraps are needed, such as for bookmarks or pictures (for school collages, for example). Give extra paper to the local preschool. Hack the page margins of documents to maximize printing. Imagine a paperless world. Join the growing paperless community. Kill the fax machine; encourage electronic faxing through a service such as HelloFax. Limit yourself to print only on paper that has already been printed on one side. Make online billing and banking a common practice. Nag the kids’ teachers to send home only important papers. Opt out of paper newsletters. Print on both sides when using a new sheet of paper (duplex printing). Question the need for printing; print only when absolutely necessary. In most cases, it is not. Repurpose junk mail envelopes—make sure to cross out any barcode. Sign electronically using the Adobe Acrobat signing feature or SignNow.com. Turn down business cards; enter relevant info directly into a smartphone. Use shredded paper as a packing material, single-printed paper fastened with a metal clip for a quick notepad (grocery lists, errands lists), and double-printed paper to wrap presents or pick up your dog’s feces. Visit the local library to read business magazines and books. Write on paper using a pencil, which you can then erase to reuse paper, or better yet, use your computer, cell phone, or erasable board instead of paper. XYZ: eXamine Your Zipper; i.e., your leaks: attack any incoming source of paper.

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Tool 1: Evernote I’ve already mentioned Evernote, but it’s worth bringing up again. I use Evernote as my personal “ubiquitous idea capture device.” Not only is it good for recording messages and ideas, it also fully syncs between mobile and desktop devices. This means I can record an idea in my car and have it accessible when I’m in front of my computer. How is Evernote helpful for streamlining your inbox efforts? It can handle email services, collaboration ideas, reminders and anything that might be important for your job. If you’re running errands and suddenly remember that you have to email someone, then you can create an “Email Reminders” folder on Evernote and have the list ready to go when processing your inbox. Tool 2: Sanebox    Sanebox is a third-party program that works with all email clients. Its purpose is to only allow important messages to show up in your inbox. The rest are sent to a separate folder. Then at the end of the day (or a time that you specify), it will send you a message that contains everything in the “separate” folder. The main point behind this tool is to rate the emails you receive based on your personal reads, replies and when you mark things “up” as important. Therefore, the more you use the system, the more accurate it becomes.

From time to time, Musk will send out an e-mail to the entire company to enforce a new policy or let them know about something that’s bothering him. One of the more famous e-mails arrived in May 2010 with the subject line: Acronyms Seriously Suck: There is a creeping tendency to use made up acronyms at SpaceX. Excessive use of made up acronyms is a significant impediment to communication and keeping communication good as we grow is incredibly important. Individually, a few acronyms here and there may not seem so bad, but if a thousand people are making these up, over time the result will be a huge glossary that we have to issue to new employees. No one can actually remember all these acronyms and people don’t want to seem dumb in a meeting, so they just sit there in ignorance. This is particularly tough on new employees. That needs to stop immediately or I will take drastic action—I have given enough warnings over the years. Unless an acronym is approved by me, it should not enter the SpaceX glossary. If there is an existing acronym that cannot reasonably be justified, it should be eliminated, as I have requested in the past. For example, there should be no “HTS” [horizontal test stand] or “VTS” [vertical test stand] designations for test stands. Those are particularly dumb, as they contain unnecessary words. A “stand” at our test site is obviously a *test* stand. VTS-3 is four syllables compared with “Tripod,” which is two, so the bloody acronym version actually takes longer to say than the name! The key test for an acronym is to ask whether it helps or hurts communication. An acronym that most engineers outside of SpaceX already know, such as GUI, is fine to use. It is also ok to make up a few acronyms/contractions every now and again, assuming I have approved them, eg MVac and M9 instead of Merlin 1C-Vacuum or Merlin 1C-Sea Level, but those need to be kept to a minimum. This

Every now and then, I think my thoughts are fixed on one thing, and in fact they are not. When this happens, they will quite often clear their throat politely to get my attention, and then let me know what I was really thinking. And as I sat there in Dadeland Mall remembering Dear Doris, I heard a soft but very distinct ahem coming from an unused corner of my brain. I politely turned my focus there, expecting to hear a request for one more slice of the awful pizza. But what I found instead was much, much tastier. So much better, in fact, that I had That Feeling again. Once more I picked up my phone, and this time I had only good feelings about the device. In fact, I regretted ever disliking it—what a marvelous piece of equipment it was! It can take pictures, send text messages, access the Internet, become a GPS or a dictating machine or a hundred other things—and even make phone calls! And on top of all that wonderful possibility, it can send e-mails! Working quickly, I began to use a few of those splendid features. I went online and found a site that allows you to book hotel rooms; I booked one at the Galleon in South Miami under the name of Brian Murphy, the name that had been on my brother’s fake credit card. The site allowed me to pick a room and I chose Room 1221 for no particular reason, pressed confirm, and clicked off.

How do these online distraction systems work? They start with an external trigger or notification. You may visit a Website or sign up for a service. They will then send you an email, follow you on the Internet with ads, or send you a push notification with very specific language that has been tested to get you to click on it. You click on the link and your attachment or connection to that distraction system gets a little bit stronger. You, unintentionally, provide that system with more information when you read an article, add a friend, or comment on a photo. Without realizing it, and behind the scenes, the machinery of distraction is starting to turn. On a scale of 1-10, with 10 being completely attached, you are a 2 at this point. These companies know that you don’t really care about the company itself, but you do care about your friends, family, and co-workers. They leverage these relationships by showing your profile to these contacts. These people are then asked to add you as a contact, friend, or to comment on your photo. Guess what this does? It brings you back to the site and increases the attachment. Think about this just for a second. If a company wants me to come back to their site, then they have a much higher chance of getting me back if they tell me my nephew added me as a friend, or posted a new pic. I care about my nephew. I don’t care about the company. This happens a few times and the attachment goes from a 2 to a 5. Soon, you have more and more connections on the site. Many of these sites have a magic number. Once you cross that threshold they know they really have you. Let’s say it is 10 connections. Once you have 10 connections they know with a level of statistical certainty that they can get you coming back to the site several times a week. Your attachment then goes from a 5 to a 7. All this time they are still pinging you via email, ads or push notifications to get you back to the site. The prompts or triggers to get you back are all external. You may be experiencing uncomfortable emotions like anxiety, sadness, or boredom, but you are not yet feeling these as triggers to go to the site and escape these feelings. Instead, what happens gradually, is that the trigger moves from being external like an email prompt and moves internal. Soon, they do not have to remind you or leverage your relationships to go back to the site. You are now doing it on your own. You are checking it regularly on your own. Your attachment has moved from a 7 to an 8. They’ve got you now, but they don’t completely have you. The tendrils are not yet deep into your brain and that is really where they want to go. They want to get as wrapped around your brain as possible, because the deeper they are - the more unconscious this behavior of checking the site - the more time you spend on the site and the more money they make. When you start living your life, not for what you are actually experiencing at the moment, but instead for how you imagine it will look to other people on these sites, then they really have you. When the experience itself is less meaningful than the image of you on the site and the number of likes it gets, then they are getting really deep. They have moved the center of your self from your actual life and transferred it to the perception of your life on their site. You now mostly live for reactions from other people on these company’s sites. By this time, you are likely refreshing the page, habitually looking at your phone, and wondering why your pic or video has not received more comments or likes. By this time you are fully hooked, as my good friend Nir Eyal would say, and your attachment has gone from an 8 to a full 10. They’ve got you hook, line, and sinker. Scary

I’ve found a few helpful strategies for addressing difficulties with planning and problem solving: •Mindfulness. In this case, mindfulness isn’t some complex life practice. It’s just a matter of realizing, “Oh, wait, I’m doing that thing again, which means I need to go get the vacuum/sponge/scissors and take care of this little annoyance that will only take a minute to fix and, oh, think how good I’ll feel afterward.” •Routines. In the same way that routines can be helpful for getting everyday tasks done, they can work for problem solving too. For example, if I’m waiting for Sang to get ready to go out, I’ll walk around our home, intentionally looking for little problems to take care of. Inevitably there will be a pile of clean laundry that needs folding or dishes that need to be picked up. This same routine works in the kitchen while waiting for something to boil or in the bathroom while waiting for the shower water to warm up. •Reminder software or apps. There are many apps that will send you an email or phone alert for recurring household tasks. I have one that reminds me to wash the sheets every two weeks, trim the dog’s toenails once a week and clean my car every three months. If there are some problems that occur regularly, try preempting them with scheduled reminders. •Strategic reminders. Like the reminder apps, strategically placing visual reminders around the house can nudge you into acting on common problems. Leaving the vacuum in a high-traffic area not only reminds you to vacuum more often, but it makes it easier to get the job done because the tool you need is handy. •Use chunking. If a problem gets to the point where you recognize that something needs to be done but the size of the task is now overwhelming, try breaking it into smaller parts. For example, instead of “cleaning your bedroom” start with a goal of getting everything off the floor or collecting the dirty laundry and washing it. As you tackle these smaller tasks, it will become more obvious what else is left to be done.

...I conducted a number of experiments to get in touch with my future self. Here are my favorite three: • Fire up AgingBooth. While hiring a programmer to create a 3-D virtual reality simulator is probably out of your price range, I personally love an app called AgingBooth, which transforms a picture of your face into what you will look like in several decades. There are also other apps like it, like Merrill Edge’s web app that shows you a live avatar of what you’ll look like at retirement (faceretirement.merilledge.com). AgingBooth is my favorite of them all, and it’s available for both Android and iOS, and it’s free. On the website for this book (productivityprojectbook.com), you can see what to expect out of the app—I’ve framed a picture of myself that hangs above my computer in my office, where I see it every day. Visitors are usually freaked out. • Send a letter to your future self. Like the letter I wrote at camp, writing and sending a letter to yourself in the future is a great way to bridge the gap between you and your future self. I frequently use FutureMe.org to send emails to myself in the future, particularly when I see myself being unfair to future me. • Create a future memory. I’m not a fan of hocus-pocus visualizations, so I hope this doesn’t sound like one. In her brilliant book The Wallpaper Instinct, Kelly McGonigal recommends creating a memory of yourself in the future—like one where you don’t put off a report you’re procrastinating on, or one where you read ten interesting books because you staved off the temptation of binge-watching three seasons of House of Cards on Netflix. Simply imagining a better, more productive version of yourself down the line has been shown to be enough to motivate you to act in ways that are helpful for your future self.

Bethenny is a huge stickler for organization, so I can’t drop the ball. One thing that really helps me is FollowUpThen.com. Any time we get an e-mail that needs a follow-up later, whether it’s in two weeks or two hours, I just send it to 2weeks@followupthen.com, or 2hours@followupthen.com, or whenever it is I need to remember it, and the app will send me the e-mail right when I need to deal with it. It’s saved me a thousand times.

One of history’s few iron laws is that luxuries tend to become necessities and to spawn new obligations. Once people get used to a certain luxury, they take it for granted. Then they begin to count on it. Finally they reach a point where they can’t live without it. Let’s take another familiar example from our own time. Over the last few decades, we have invented countless time-saving devices that are supposed to make life more relaxed – washing machines, vacuum cleaners, dishwashers, telephones, mobile phones, computers, email. Previously it took a lot of work to write a letter, address and stamp an envelope, and take it to the mailbox. It took days or weeks, maybe even months, to get a reply. Nowadays I can dash off an email, send it halfway around the globe, and (if my addressee is online) receive a reply a minute later. I’ve saved all that trouble and time, but do I live a more relaxed life? Sadly not. Back in the snail-mail era, people usually only wrote letters when they had something important to relate. Rather than writing the first thing that came into their heads, they considered carefully what they wanted to say and how to phrase it. They expected to receive a similarly considered answer. Most people wrote and received no more than a handful of letters a month and seldom felt compelled to reply immediately. Today I receive dozens of emails each day, all from people who expect a prompt reply. We thought we were saving time; instead we revved up the treadmill of life to ten times its former speed and made our days more anxious and agitated.

Here are eight tips for writing effective cover letters.   Address the cover letter to a specific person, ensuring the correct name, title, company, and address. This shows respect for the person you are sending the résumé to. “To Whom It May Concern” salutations should be used only if you can’t determine the name of the hiring person or the company (for instance, when responding to a blind ad). If you were referred by someone, be sure this is included in the first sentence of the cover letter: “Jennifer Wells suggested I contact you in regard to an accounts receivable position you have open …” It’s an attention grabber. If asked to include salary history or requirements, you must address this or risk being disqualified. Provide a healthy range, such as “Over the past five years I have earned between $35,000 and $48,000. However, I am open to any reasonable offer consistent with my ability to produce results and meet your performance expectations.” If asked for salary requirements, use the same strategy: “I am aware that the salary range for a loss prevention manager in the Houston area averages between $75,000 and $110,000. Given my experience and, most importantly, my ability to make significant contributions to your company, I would hope to be on the upper end of this scale.” If you are sending the résumé out electronically, the cover letter can be inserted as the e-mail itself; just attach your résumé. If you prefer that your cover letter is the first page of the attachment, that’s fine. But the general guideline is not to attach multiple files. Make it easy on the hiring manager and send only one attachment or file to open (unless you have a good reason to do otherwise). Do not rehash what is on the résumé. This is disrespectful of the reader’s time. If you have done a good job with your résumé, you want the cover letter to quickly entice the hiring manager to read your résumé. Cover letters should not be preachy. Sales managers know that sales are the heartbeat of any company; you don’t have to lecture them on this. Nurse supervisors know the importance of compassionate patient care; you don’t have to tell them what they already know. Keep the letter short and concise. The cover letter is not the place to preach or teach. It’s the place to invite recipients to read your résumé! Finally, the four most important words on the cover letter are “I respect your time.” The following cover letter is a sample template to use in these challenging and troubled times. Notice the first four words of the second paragraph.

something that people who have been in the business for a while will also find useful. Straddling the fence can be a somewhat uncomfortable position at times, but I hope the compromise proves worthwhile. Please feel free to send me feedback on the book, including any specific suggestions for improvements and corrections. I can be reached through my publisher, or e-mail me

How to locate find out on a Garmin GPS Device Complete Guideline How about receiving message or email on phone that your son/daughter has reached school safely when they actually do so? Don’t you will be relaxed and concentrate more on your work? If you your question how can I do this? Then the answer is with the help of Garmin GPS device. And if next question comes like this How to locate find out on a Garmin GPS Device? Then read complete information mention on page. What Is Garmin GPS Device? Garmin GPS is a device that works on the concept of Global Positioning System. With this device you will not only be able to locate your position, but also you will be able to locate position of person or thing easily. With Garmin there are multiple devices available that works fine to solve all your needs. Garmin GTU10, GPS locator works in same way. This devise is attached to stuff whose location need to be tracked. Person can monitor the activity of items in their smart phone or computer. Benefits of Garmin Locator • You can attach Garmin locator device in your kid bag and draw a virtual parameter of area which you want to track. Once your child reach within the area or out of that area, you will get notification on your phone via mess or email. • Similarly, the position of your pet, car, lovable things can also be tracked • Have you seen in movies how the heroes track location of villain by sending a framed victim with GPS to their location? I am pretty sure devices of Garmin are used there. • With the help of this device accidental bus, cars or any person’s location can be identified too. Check Out Details with Garmin Team So, if you are interested to know more about Garmin devices and How to locate find out on a Garmin GPS Device then give a call to Garmin tech support team. They will answer to all your concerns with perfection. Among all GPS devices Garmin GPS are best. One can trust on accuracy of data present. There are time comes when devices face some hiccups but not often. Also, for that Garmin customer care is there to help users. They can be reached via all communication method i.e. through call, email and online chat. The details for same are mention on web page.

Just last year, Mrs. Clinton claimed that as secretary of state she didn’t carry a work phone. It was too cumbersome and inconvenient for her to carry two phones. She didn’t have room for them. Then we learned she carried an iPhone and BlackBerry, neither government issued nor encrypted. Then we learned she carried an iPad and an iPad mini. But she claimed she didn’t do email. Then we learned she had email—on a private server. But then she claimed her email was for personal correspondence, yoga, and wedding planning. Then we learned her email contained government business as well—lots of it. Listen, nobody transmits classified material on the Internet! Nobody! You transmit classified material via a closed-circuit, in-house intranet or even physically via courier. You can’t even photocopy classified data except on a machine specially designed for hush-hush material, and even then you still require permission from whatever agency and issuer the document originated. So the only way for that material to be transmitted over an email is for her or someone in her office to dictate, Photoshop, or white-out the classified material in question, to remove any letterhead, or to duplicate the material by rewriting it in an email. Government email accounts are never allowed to accept emails from nongovernment email accounts. We’re supposed to delete them right away. Exceptions exist for communications with private contractors, but those exceptions are built into the system. I repeat: To duplicate classified material without permission or to send it over an unsecured channel is completely illegal. That’s why every government agency employs burn bags, safes, and special folders for anything marked Confidential, Secret, and Top Secret. People have lost their careers and gone to jail for far less. Yet Hillary Clinton transmitted classified material by the figurative ton. No one else can operate like that in government. But she takes her normal shortcuts and continues to lie about it. There is no greater example of double standards in leadership than First Lady, Senator, and Secretary of State Hillary Clinton. Is it too inconvenient or cumbersome for her to follow the same rules that agents in the field have to follow? Maybe it would make morale too high? Clinton’s behavior harkens to the old motto: “The beatings will continue until morale improves.

Inform your boss of your progress. Even if your boss isn’t asking for in-person updates, send her periodic e-mails about the project. That way she can get a sense about whether there’s any kind of problem you might not recognize, especially if you’re new at the game. Better to have her course-correct than have the project later blow up in your face.

I think mentoring is simply an inborn passion and not something you can learn in a classroom. It can only be mastered by observation and practice. I also realized that most mentees select you, and not the other way round. The mentor’s role is to create a sense of comfort so that people can approach you and hierarchy has no role to play in that situation. The mentee has to believe that when they share anything, they are sharing as an equal and that their professional well-being is protected, that they won’t be ridiculed or their confidentiality breached. As a mentor you have to create that comfort zone. It is somewhat like being a doctor or a psychiatrist, but mentoring does not necessarily have to take place only in the office. For example, if I was travelling I would often take along a junior colleague to meet a client. I made sure they had a chance to speak and then afterwards I would give them feedback and say, ‘You could have done this or that’. Similarly, if I observed somebody when they were giving a pitch or a talk, I would meet them afterwards or send them an e-mail to say ‘well done’ or coach them about how they could have done better. This trait of consciously looking for the bright spark amongst the crowd has paid me rich dividends. I spotted N. Chandrasekaran (Chandra), TCS’s current Chief Executive, when he was working on a project in Washington, DC in the early 1990s; the client said good things about him so I asked him to come and meet me. We took it from there. Similarly urging Maha and Paddy to move out of their comfort zones and take up challenging corporate roles was a successful move. From a leadership perspective I believe it is important to have experienced a wide range of functions within an organization. If a person hasn’t done a stint in HR, finance or operations, or in a particular geography or more than one vertical, they stand limited in your learning. A general manager needs to know about all functions. You don’t have to do a deep dive—a few months exploring a function is enough so long as you have an aptitude to learn and the ability to probe. This experience is very necessary today even from a governance perspective.