Delivering Service Excellence Quotes

The only way to get excellence is with training, education, and enforcement.

These core values include: Creating a customer-first service mentality. Producing an honest and ethical way of doing business. Delivering compelling value. Treating people with respect. Rewarding hard work and results. Choosing to err on the customer’s behalf.

To achieve service excellence, you must underperform in strategic ways. This means delivering on the service dimensions your customers value most, and then making it possible—profitable and sustainable—by performing poorly on the dimensions they value least. In other words, you must be bad in the service of good.

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Sticky Brands bring together purpose, vision, customer service, passion, operational excellence, and strategy to deliver remarkable customer experiences. Customers don’t beat a path to the company’s door because of its marketing. Marketing hype scratches off quickly. Customers seek out Sticky Brands — and come back again and again — because those companies offer a compelling service and a memorable experience.

Sticky Brands bring together purpose, vision, customer service, passion, operational excellence, and strategy to deliver remarkable customer experiences.

The Bible contains significant teachings that encourage the creation of goods and services. One example is the description of an “excellent wife” in Proverbs 31:10–31: “She makes linen garments and sells them; she delivers sashes to the merchant” (v. 24). She makes valuable products and so increases the GDP of Israel. This woman is productive, for “she seeks wool and flax, and works with willing hands” (v. 13). She produces agricultural products from the earth, because “with the fruit of her hands she plants a vineyard” (v. 16). She sells products in the marketplace, because “she perceives that her merchandise is profitable” (v. 18). (The Holman Christian Standard Bible translates this as, “She sees that her profits are good”; this is also a legitimate translation because the Hebrew term sakar can refer to profit or gain from merchandise.)

BPO ServicesHome BPO Services One-Stop BPO Services Thakur International & Investment (P.) Ltd. is dedicated to serve our clients with full of dedication. Our clients choose Thakur International as a one-stop BPO services provider because: We model our team on yours, providing customized solutions with seamless delivery and scalability. We actively adopt our clients’ service culture and become advocates for their brands. We consistently deliver high-quality service and boast exceptional client retention rates. We offer over years of experience and excellence in service delivery. We become part of your team as a valuable long-term partner.

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Your customers hold you to a high standard. If you want to achieve true excellence, raise that bar even higher for yourself, your colleagues, and everyone around you.

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February 2013 My Email to Andy (Part One)   My chance encounter with Max was both a blessing and an affliction. After I’d checked into the majestic lady, The Oriental, hunger hit my rumbling stomach. I needed to savour some authentic Thai food. Unfortunately, the moment I stepped out of the hotel’s door, I was confronted by the harsh reality of Bangkok’s civic life. As at Don Mueang International Airport, rows of local taxi drivers lined the hotel’s periphery, ready to debauch the first customer that ventured out without soliciting The Oriental’s private limo service.                Again, I found myself surrounded by a barrage of locals offering me the best bargain on transportation to my destination. Who should come to my rescue but the same driver that had deposited Max and me? In the foulest Thai vernacular he could master, he repulsed those who challenged him. The vultures scattered, allowing me to embark in his not-so-new sedan. ”Where you want go sir?” he asked. ”Take me to an excellent place for local food,” I replied. ”I take you to good place, sir,” he responded and sped off into the dark. The question of whether I wanted a sexy girl to accompany me during my Bangkok stay arose again. I refused his offer with politeness. The man rephrased his query: “You want boy? I take you to good boy-bar.” I shook my head, yet he continued to pester me for an answer. We bantered back and forth, I not revealing my sexual preference while he used every contrivance to solicit an answer. Instead of delivering me to the city’s hub, he headed in the opposite direction towards a suburb that had almost no street lights. Worrisome thoughts of robbery and murder had begun to plague me when the vehicle finally came to a halt at a two-storied house in the middle of nowhere.

When employees lack passion, it is nearly impossible to deliver excellent customer service. Doesn’t it make you less inclined to want to do business with them as well?

13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. "Thank you, thank you very much.

12 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much.

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Here at Sayers Tree Services, we are a team of highly trained & experienced tree surgeons who undertake all aspects of tree work at a top professional level. Our company prides itself on nothing but excellence and delivering a professional service, we take great time planning every project to ensure complete satisfaction of our clients. Our goal is to provide a first class service from start to finish.

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Whatever the occasion, we’ll make sure its one to remember with our uniquely different range of beautiful marquees here at Premier Event Marquees. Our commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart. Our marquees' sweeping curves and arches not only look amazing, but are uniquely flexible and when connected together give your event the 'WOW' factor that you will never forget.

Whatever the occasion, we’ll make sure its one to remember with our uniquely different range of beautiful marquees here at Premier Event Marquees. Our commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart. Our marquees' sweeping curves and arches not only look amazing, but are uniquely flexible and when connected together give your event the 'WOW' factor that you will never forget.

He laid out the defining characteristics, workflow, and management as follows. A two-pizza team will: Be small. No more than ten people. Be autonomous. They should have no need to coordinate with other teams to get their work done. With the new service-based software architecture in place, any team could simply refer to the published application programming interfaces (APIs) for other teams. (More on this new software architecture to follow.) Be evaluated by a well-defined “fitness function.” This is the sum of a weighted series of metrics. Example: a team that is in charge of adding selection in a product category might be evaluated on: a)  how many new distinct items were added for the period (50 percent weighting) b)  how many units of those new distinct items were sold (30 percent weighting) c)  how many page views those distinct items received (20 percent weighting) Be monitored in real time. A team’s real-time score on its fitness function would be displayed on a dashboard next to all the other two-pizza teams’ scores. Be the business owner. The team will own and be responsible for all aspects of its area of focus, including design, technology, and business results. This paradigm shift eliminates the all-too-often heard excuses such as, “We built what the business folks asked us to, they just asked for the wrong product,” or “If the tech team had actually delivered what we asked for and did it on time, we would have hit our numbers.” Be led by a multidisciplined top-flight leader. The leader must have deep technical expertise, know how to hire world-class software engineers and product managers, and possess excellent business judgment. Be self-funding. The team’s work will pay for itself. Be approved in advance by the S-Team. The S-Team must approve the formation of every two-pizza team.

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Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

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Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

Magical weddings, stunning summer balls whatever the occasion we’ll make sure its one to remember. Our uniquely different range of beautiful marquees, commitment to great service and above all else a promise to deliver excellence in everything we do, sets us apart.

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PwC started with a small, wise intervention: take the standard fifteen-minute format for the weekly meeting and have managers start the meeting with a basic servant leadership question: “How can I help you deliver excellent service?

Advisors who rate the highest on reliability will not just deliver their work on time and on spec. Nor will they simply be consistent, even at a level of excellence. They will also be expert at a variety of small touches that are aimed at client-based familiarity. Sending meeting material in advance is one example; staying current on client events and names is another. Reliability on the emotional level has a great deal to do with the client’s preferences, and not just with consistency from the service provider’s perspective. Strategies

While I struggled with the menu, a handsome middle-aged guy from a nearby table came over to help. "You like sashimi? Cooked fish? Sushi?" he asked. His English was excellent. He was originally from Okinawa, he said, and a member of Rotary International. I know nothing about the Rotarians except that it's a service organization; helping befuddled foreigners order food in bars must fall within its definition of charitable service. Our service-oriented neighbor helped us order pressed sweetfish sushi, kisu fish tempura, and butter-sauteed scallops. Dredging up a vague Oishinbo memory, I also ordered broiled sweetfish, a seasonal delicacy said to taste vaguely of melon. While we started in on our sushi, our waitress- the kind of harried diner waitress who would call customers "hon" in an American restaurant- delivered a huge, beautiful steamed flounder with soy sauce, mirin, and chunks of creamy tofu. "From that guy," she said, indicating the Rotarian samaritan. We retaliated with a large bottle of beer for him and his friend (the friend came over to thank us, with much bowing). What would happen at your neighborhood bar if a couple of confused foreigners came in with a child and didn't even know how to order a drink? Would someone send them a free fish? I should add that it's not exactly common to bring children to an izakaya, but it's not frowned upon, either; also, not every izakaya is equally welcoming. Some, I have heard, are more clubby and are skeptical of nonregulars, whatever their nationality. But I didn't encounter any places like that. Oh, how was the food? So much of the seafood we eat in the U.S., even in Seattle, is previously frozen, slightly past its prime, or both. All of the seafood at our local izakaya was jump-up-and-bite-you fresh. This was most obvious in the flounder and the scallops. A mild fish, steamed, lightly seasoned, and served with tofu does not sound like a recipe for memorable eating, but it was. The butter-sauteed scallops, meanwhile, would have been at home at a New England seaside shack. They were served with a lettuce and tomato salad and a dollop of mayo. The shellfish were cooked and seasoned perfectly. I've never had a better scallop.

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