“
It is my great hope someday, to see science and decision makers rediscover what the ancients have always known. Namely that our highest currency is respect.
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Nassim Nicholas Taleb (The Black Swan: The Impact of the Highly Improbable)
“
In my house I'm the boss, my wife is just the decision maker.
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Woody Allen
“
We are prone to blame decision makers for good decisions that worked out badly and to give them too little credit for successful moves that appear obvious only after the fact.
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Daniel Kahneman (Thinking, Fast and Slow)
“
Quick decision makers are often stuck behind annoying people in line at Starbucks.
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Ellen DeGeneres (Seriously... I'm Kidding)
“
On an important decision one rarely has 100% of the information needed for a good decision no matter how much one spends or how long one waits. And, if one waits too long, he has a different problem and has to start all over. This is the terrible dilemma of the hesitant decision maker.
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Robert K. Greenleaf (The Servant as Leader)
“
We met in court. I don't think we qualify as good decision makers.
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Liz Reinhardt (Fall Guy (Youngblood, #1))
“
Pick a leader who will make their citizens proud. One who will stir the hearts of the people, so that the sons and daughters of a given nation strive to emulate their leader's greatness. Only then will a nation be truly great, when a leader inspires and produces citizens worthy of becoming future leaders, honorable decision makers and peacemakers. And in these times, a great leader must be extremely brave. Their leadership must be steered only by their conscience, not a bribe.
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Suzy Kassem (Rise Up and Salute the Sun: The Writings of Suzy Kassem)
“
A NATION'S GREATNESS DEPENDS ON ITS LEADER
To vastly improve your country and truly make it great again, start by choosing a better leader. Do not let the media or the establishment make you pick from the people they choose, but instead choose from those they do not pick. Pick a leader from among the people who is heart-driven, one who identifies with the common man on the street and understands what the country needs on every level. Do not pick a leader who is only money-driven and does not understand or identify with the common man, but only what corporations need on every level.
Pick a peacemaker. One who unites, not divides. A cultured leader who supports the arts and true freedom of speech, not censorship. Pick a leader who will not only bail out banks and airlines, but also families from losing their homes -- or jobs due to their companies moving to other countries. Pick a leader who will fund schools, not limit spending on education and allow libraries to close. Pick a leader who chooses diplomacy over war. An honest broker in foreign relations. A leader with integrity, one who says what they mean, keeps their word and does not lie to their people. Pick a leader who is strong and confident, yet humble. Intelligent, but not sly. A leader who encourages diversity, not racism. One who understands the needs of the farmer, the teacher, the doctor, and the environmentalist -- not only the banker, the oil tycoon, the weapons developer, or the insurance and pharmaceutical lobbyist.
Pick a leader who will keep jobs in your country by offering companies incentives to hire only within their borders, not one who allows corporations to outsource jobs for cheaper labor when there is a national employment crisis. Choose a leader who will invest in building bridges, not walls. Books, not weapons. Morality, not corruption. Intellectualism and wisdom, not ignorance. Stability, not fear and terror. Peace, not chaos. Love, not hate. Convergence, not segregation. Tolerance, not discrimination. Fairness, not hypocrisy. Substance, not superficiality. Character, not immaturity. Transparency, not secrecy. Justice, not lawlessness. Environmental improvement and preservation, not destruction. Truth, not lies.
Most importantly, a great leader must serve the best interests of the people first, not those of multinational corporations. Human life should never be sacrificed for monetary profit. There are no exceptions. In addition, a leader should always be open to criticism, not silencing dissent. Any leader who does not tolerate criticism from the public is afraid of their dirty hands to be revealed under heavy light. And such a leader is dangerous, because they only feel secure in the darkness. Only a leader who is free from corruption welcomes scrutiny; for scrutiny allows a good leader to be an even greater leader.
And lastly, pick a leader who will make their citizens proud. One who will stir the hearts of the people, so that the sons and daughters of a given nation strive to emulate their leader's greatness. Only then will a nation be truly great, when a leader inspires and produces citizens worthy of becoming future leaders, honorable decision makers and peacemakers. And in these times, a great leader must be extremely brave. Their leadership must be steered only by their conscience, not a bribe.
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Suzy Kassem (Rise Up and Salute the Sun: The Writings of Suzy Kassem)
“
Someday daughters will be trained just as sons by their parents to assume leadership positions. There are the exceptions today where a daughter assumes leadership over a state or corporation, but those are still exceptions today. A shame since women have overtaken men in being the dominant consumers and decision makers in the family. - Strong by Kailin Gow on Raising a Strong Woman Leader
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Kailin Gow
“
It is my great hope someday to see science and decision makers rediscover what the ancients have always known, namely that our highest currency is respect.
”
”
Nassim Nicholas Taleb (The Black Swan: The Impact of the Highly Improbable)
“
Over the last forty years, many educators, decision-makers, and even some parents have come to regard the arts as peripheral, and let’s face it, frivolous—especially the visual arts, with their connotation of ”the starving artist” and the mistaken concept of necessary talent
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Betty Edwards (The New Drawing on the Right Side of the Brain)
“
The best decision-makers are those who are willing to suffer the most over their decisions but still retain their ability to be decisive. One
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M. Scott Peck (The Road Less Traveled: A New Psychology of Love, Traditional Values and Spiritual Growth)
“
But then it dawned on me that the opinion of someone who is always wrong has its own special utility to decision-makers.
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Warren Buffett (Berkshire Hathaway Letters to Shareholders, 2023)
“
Ideas can never be traced to any one source. They are tossed back and forth between people until the decision makers step in and choose what they think is a success formula.
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Jack Kirby
“
Before I went to college I read two books. I read a book “Moral Mazes” by Robert Jackall which is a study of how corporations work, and it’s actually a fascinating book, this sociologist, he just picks a corporation at random and just goes and studies the middle managers, not the people who do any of the grunt work and not the big decision makers, just the people whose job is to make sure that things day to day get done, and he shows how even though they’re all perfectly reasonable people, perfectly nice people you’d be happy to meet any of them, all the things that they were accomplishing were just incredibly evil. So you have these people in this average corporation, they were making decisions to blow out their worker’s eardrums in the factory, to poison the lakes and the lagoons nearby, to make these products that are filled with toxic chemicals that poisoned their customers, not because any of them were bad people and wanted to kill their workers and their neighbourhood and their customers, but just because that was the logic of the situation they were in.
Another book I read was a book “Understanding Power” by Noam Chomsky which kind of took the same sort of analysis but applied it to wider society which you know we’re in a situation where it may be filled with perfectly good people but they’re in these structures that cause them to continually do evil, to invade countries, to bomb people, to take money from poor people and give it to rich people, to do all these things that are wrong. These books really opened my eyes about just how bad the society we were living in really is.
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Aaron Swartz
“
What led to September 11 is that most decision makers in the White House thought like you. They supported despotic regimes in the Middle East to multiply the profits of oil and arms companies, and armed violence escalated and reached our shores.
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Alaa Al Aswany (شيكاجو)
“
He’d undone all he could. You can be sorry, and you can be forgiven, but you can’t call back the futures that your bad decisions lost
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Orson Scott Card (Prentice Alvin (Tales of Alvin Maker, #3))
“
As algorithms become the most important decision-makers in our lives, the question is not only whether we can trust AI, but whether we can trust that we understand AI well enough.
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Roger Spitz (The Definitive Guide to Thriving on Disruption: Volume I - Reframing and Navigating Disruption)
“
The single most dangerous mistake made by most decision-makers, organizations, and governments is looking at disruption as discrete, unique, episodic events.
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Roger Spitz (The Definitive Guide to Thriving on Disruption: Volume I - Reframing and Navigating Disruption)
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One thing we entirely forget when making decisions is the fact that the results concern and throw back to the decision maker not the one it seeks to please.
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Unarine Ramaru
“
It was a BuSab axiom that all power blocs tended toward aristocratic forms, that the descendants of decision makers dominated the power niches.
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Frank Herbert (The Dosadi Experiment (ConSentiency Universe, #2))
“
The strongest people I know
have been overtaken by their weaknesses.
They know what it’s like to lose control.
The strongest people I know
have cried in the shower and in their car.
They know loss and guilt all too well.
The strongest people I know aren’t bulletproof.
They have felt the searing pain of life’s shots.
The strongest people I know
make the decision every day to wake up
and place their two feet on the ground
even though they know the monsters beneath
their bed will grab at their ankles.
The strongest people I know
are not strong by definition, at all.
They are mistake-makers.
They are mess-creators.
They are survivors.
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Alicia Cook (Stuff I've Been Feeling Lately)
“
You should always be prepared to defend your choices, whether just to yourself (sometimes this is the hardest) or to your coworkers, your friends, or your family. The quickest way for people to lose confidence in your ability to ever make a decision is for you to pass the buck, shrug your shoulders, or otherwise wuss out. Learning how to become a decision maker, and how you ultimately justify your choices, can define who you are.
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Alyssa Mastromonaco (Who Thought This Was a Good Idea?: And Other Questions You Should Have Answers to When You Work in the White House)
“
Cars and decision makers, both need a service break, for better performance and long life.
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Harjeet Khanduja (How Leaders Decide: Tackling Biases and Risks in Decision Making)
“
most people overrate decision making, and they underrate decision managing.
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John C. Maxwell (The Difference Maker: Making Your Attitude Your Greatest Asset)
“
The machines have finally come for the white collared, the college graduates, the decision makers. And it’s about time. J
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Garry Kasparov (Deep Thinking: Where Machine Intelligence Ends and Human Creativity Begins)
“
In the business always talk to decision makers only, it will save your time and will get you the deal.
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Amit Kalantri
“
Decision makers with emotional excellence have the ability to dispassionately examine alternatives via fact finding, analysis, structured planning, objective evaluations, and comparison.
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Pearl Zhu (Decision Master: The Art and Science of Decision Making (Digital Master Book 13))
“
The failure of decision makers to grapple with the inner workings of their own minds, and their desire to indulge their gut feelings, made it “quite likely that the fate of entire societies may be sealed by a series of avoidable mistakes committed by their leaders.
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Michael Lewis (The Undoing Project: A Friendship That Changed Our Minds)
“
That’s right. People. It’s all people. People and their stupid fucking groups. Show me an individual decision maker whose decisions have harmed me, and I’ll melt his stack to slag. Show me a group with the united purpose of harming me and I’ll take them all down if I can. But don’t expect me to waste time and effort on abstract hate.
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Richard K. Morgan (Broken Angels (Takeshi Kovacs, #2))
“
There seems to be a vicious cycle at work here, making ours not just an economy but a culture of extreme inequality. Corporate decision makers, and even some two-bit entrepreneurs like my boss at The Maids, occupy an economic position miles above that of the underpaid people whose labor they depend on. For reasons that have more to do with class — and often racial — prejudice than with actual experience, they tend to fear and distrust the category of people from which they recruit their workers. Hence the perceived need for repressive management and intrusive measures like drug and personality testing. But these things cost money — $20,000 or more a year for a manager, $100 a pop for a drug test, and so on — and the high cost of repression results in ever more pressure to hold wages down. The larger society seems to be caught up in a similar cycle: cutting public services for the poor, which are sometimes referred to collectively as the 'social wage,' while investing ever more heavily in prisons and cops. And in the larger society, too, the cost of repression becomes another factor weighing against the expansion or restoration of needed services. It is a tragic cycle, condemning us to ever deeper inequality, and in the long run, almost no one benefits but the agents of repression themselves.
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Barbara Ehrenreich (Nickel and Dimed: On (Not) Getting By in America)
“
Children aren’t helped to become caring members of a community, or ethical decision-makers, or critical thinkers, so much as they’re simply trained to follow directions.
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Alfie Kohn (Unconditional Parenting: Moving from Rewards and Punishments to Love and Reason)
“
Because adherence to standard operating procedures is difficult to second-guess, decision makers who expect to have their decisions scrutinized with hindsight are driven to bureaucratic solutions—and to an extreme reluctance to take risks.
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Daniel Kahneman (Thinking, Fast and Slow)
“
My concern, however, is that decision makers are too often caught in traditional, linear (and nondisruptive) thinking or too absorbed by immediate concerns to think strategically about the forces of disruption and innovation shaping our future.
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Klaus Schwab (The Fourth Industrial Revolution)
“
we often place too much emphasis on making decisions and too little on managing the decisions we've already made.
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John C. Maxwell (The Difference Maker: Making Your Attitude Your Greatest Asset)
“
Decision makers are the only differentiators between the successful organizations and the less successful ones.
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Harjeet Khanduja (How Leaders Decide: Tackling Biases and Risks in Decision Making)
“
Cohesiveness and critical thinking can coexist when decision makers know how to balance personal and professional life.
”
”
Harjeet Khanduja (How Leaders Decide: Tackling Biases and Risks in Decision Making)
“
When someone says “Managers are decision makers,” they are not talking about master strategists, for a master strategist is a designer.
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Richard P. Rumelt (Good Strategy Bad Strategy: The Difference and Why It Matters)
“
The fact is, if you are having a hard time getting appointments, getting to decision makers, getting information, or closing the deal, 9 out of 10 times it is because you are not asking.
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Jeb Blount (Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling (Jeb Blount))
“
It is also related to a problem called denigration of history, as gamblers, investors, and decision-makers feel that the sorts of things that happen to others would not necessarily happen to them.
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Nassim Nicholas Taleb (Fooled by Randomness: The Hidden Role of Chance in Life and in the Markets (Incerto Book 1))
“
We" are the empirical decision makers who hold that uncertainty is our discipline, and that understanding how to act under conditions of incomplete information is the highest and most urgent human pursuit.
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Nassim Nicholas Taleb (The Black Swan: The Impact of the Highly Improbable)
“
I believe in the ability to choose. I believe this life is made up of our choices and their consequences— the good and the bad. I do not believe in letting anything up to fate. We are the makers of our own destinies, our own futures, our own paths. To blindly follow is an insult to the miracle of being human. To be human is to make choices; the moment you allow others to make decisions for you is the moment you do an injustice to not only mankind but to yourself.
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Kelseyleigh Reber (If I Resist (Circle and Cross, #2))
“
What makes demographics such a rewarding opportunity for the entrepreneur is precisely its neglect by decision makers, whether businessmen, public-service staffs, or governmental policymakers. They still cling to the assumption that demographics do not change – or do not change fast. Indeed, they reject even the plainest evidence of demographic changes.
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Peter F. Drucker (Innovation and Entrepreneurship (Routledge Classics))
“
Decision-makers have more information than ever before, but the speed of change means they have less time to make decisions.
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Roger Spitz (Disrupt With Impact: Achieve Business Success in an Unpredictable World)
“
In his theory Perrow recognized that modern systems are made up of thousands of parts, including fallible human decision makers, which interrelate in ways that are, like Laplace´s atoms, impossible to track and anticipate individually. Yet one can bet on the fact that just as atoms executing a drunkard´s walk will eventually get somewhere, so too will accidents eventually occur. Called normal accident theory, Perrow´s doctrine describes how that happens – how accidents can occur without clear causes, without those glaring errors and incompetent villains sought by corporate or government commission.
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Leonard Mlodinow (The Drunkard's Walk: How Randomness Rules Our Lives)
“
That might be good news for rationalists—maybe we can think carefully whenever we believe it matters? Not quite. Tetlock found two very different kinds of careful reasoning. Exploratory thought is an “evenhanded consideration of alternative points of view.” Confirmatory thought is “a one-sided attempt to rationalize a particular point of view.”13 Accountability increases exploratory thought only when three conditions apply: (1) decision makers learn before forming any opinion that they will be accountable to an audience, (2) the audience’s views are unknown, and (3) they believe the audience is well informed and interested in accuracy.
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Jonathan Haidt (The Righteous Mind: Why Good People are Divided by Politics and Religion)
“
on this role almost exclusively inside the family and primarily only with the borderline or narcissist. Often Caretakers are very independent, good decision makers, competent, and capable on their own when not in a relationship with a borderline or narcissist. It is almost as if the Caretaker lives in two different worlds with two different sets of behaviors, rules, and expectations, one set with the BP/NP and another with everyone else. You may even hide your caretaking behaviors from others and try to protect other family members from taking on caretaking behavior, much like child abuse victims try to protect siblings from being abused.
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Margalis Fjelstad (Stop Caretaking the Borderline or Narcissist: How to End the Drama and Get On with Life)
“
The decision maker in the brain has decided that the overt expression of unbridled rage would ruin the person’s life, and to prevent that from happening, it automatically initiates physical symptoms in the body without consulting the conscious, rational mind.
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John E. Sarno (The Divided Mind: The Epidemic of Mindbody Disorders)
“
There is a time when every person who encounters Jesus, who believes Jesus is the Son of God, decides that they will spend their life following Him. Some people, like the Apostle Paul, make this decision the minute they meet Him, the minute they become a Christian. Others, like the Apostle Peter, endure years of half-hearted commitment and spiritual confusion before leaping in with all their passion. Still others may enjoy some benefits of God's love and grace without entering into the true joy of a marriage with their maker.
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Donald Miller (Blue Like Jazz: Nonreligious Thoughts on Christian Spirituality (Paperback))
“
If we want our lives to align with God’s will, we will need to ask a better question than “What should I do?” . . . God is always more concerned with the decision-maker than he is with the decision itself.
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Jen Wilkin (In His Image: 10 Ways God Calls Us to Reflect His Character)
“
Without realizing it, the Roman decision makers were parceling out the empire to the people who would eventually run these regions when the central authority fell apart—in effect creating their own successor states. As the historian Roger Collins writes: “What is genuinely striking . . . is the haphazard, almost accidental nature of the process. From 410 onwards, successive Western imperial regimes just gave way or lost practical authority over more and more of the territory of the former Empire. The Western Empire delegated itself out of existence.
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Dan Carlin (The End Is Always Near: Apocalyptic Moments, from the Bronze Age Collapse to Nuclear Near Misses)
“
What is seldom part of the vision of the anointed is a concept of ordinary people as autonomous decision makers free to reject any vision and to seek their own well-being through whatever social processes they choose. Thus, when those with the prevailing vision speak of the family—if only to defuse their adversaries’ emphasis on family values—they tend to conceive of the family as a recipient institution for government largess or guidance, rather than as a decision-making institution determining for itself how children shall be raised and with what values.
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”
Thomas Sowell (The Vision Of The Annointed: Self-congratulation As A Basis For Social Policy)
“
Strong decision makers often put somebody they trust into the number two spot as their adviser—and in that position the person is outstanding. But in the number one spot, the same person fails. He or she knows what the decision should be but cannot accept the responsibility of actually making it.
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Peter F. Drucker (Managing Oneself (Harvard Business Review Classics))
“
She doesn’t hesitate often. She told us that good leadership means being an efficient decision maker, and she doesn’t tolerate indecision in others. “When somebody says to me, ‘Well, I don’t know what to do,’ I don’t have time for that. Because if I ask you to give me your opinion and you’re wishy-washy with me, I’m moving on. We’re always on a fast-moving train,” she said, crisply, and we got a sense she’s not somebody you’d want to let down.
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Katty Kay (The Confidence Code: The Science and Art of Self-Assurance – What Women Should Know)
“
I made the only decision I ever knew how to make,' Truman famously asserted in one of his carefully scripted reminiscences. What does that mean, exactly? Did Truman see himself as a professional decision-maker with a narrow specialty, the choice between destroying and not destroying Japanese cities?
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James K. Morrow (Shambling Towards Hiroshima)
“
(This is how the iron law of bureaucracy installs itself at the heart of an institution. Most of the activities of any bureaucracy are devoted not to the organization’s ostensible goals, but to ensuring that the organization survives: because if they aren’t, the bureaucracy has a life expectancy measured in days before some idiot decision maker decides that if it’s no use to them they can make political hay by destroying it. It’s no consolation that some time later someone will realize that an organization was needed to carry out the original organization’s task, so a replacement is created: you still lost your job and the task went undone. The only sure way forward is to build an agency that looks to its own survival before it looks to its mission statement. Just another example of evolution in action.)
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Charles Stross (The Annihilation Score (Laundry Files, #6))
“
There is no right way to do the wrong thing. Ethical choices sometimes require sacrifice. This may not always lead to positive feelings for the decision-maker, but it should always lead to positive feelings for those affected by the decision-maker.
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Christopher Gilbert (The Noble Edge: Reclaiming an Ethical World One Choice at a Time)
“
Teenage girls today need strong, positive role models that can show them how to be independent thinkers and confident decision-makers. Dana is proud and self-confident, which is good, but she does not always make wise decisions. Rather than make her a super woman, I balanced her with difficult situations that could have been handled better. Her strength, however, shines through. This way, a young woman can read the book, discuss Dana's actions, and reflect on the decision-making in her own life.
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Sharon M. Draper
“
Death, in the human perspective, is not a given, it must be achieved. It is a task, one which we take up actively, one which becomes the source of our activity and mastery. Man dies, that is nothing. But man is, starting from his death. He ties himself tight to his death with a tie of which he is the judge. He makes his death; he makes himself mortal and in this way gives himself the power of a maker and gives to what he makes its meaning and its truth. The decision to be without being is possibility itself: the possibility of death.
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Maurice Blanchot (The Space of Literature)
“
Bernoulli observed that most people dislike risk (the chance of receiving the lowest possible outcome), and if they are offered a choice between a gamble and an amount equal to its expected value they will pick the sure thing. In fact a risk-averse decision maker will choose a sure thing that is less than expected value, in effect paying a premium to avoid the uncertainty.
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Daniel Kahneman (Thinking, Fast and Slow)
“
A necessary part of becoming a better decision-maker is learning from experience. Experience contains the lessons for improving future decisions. Resulting causes you to learn the wrong lessons.
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Annie Duke (How to Decide: Simple Tools for Making Better Choices)
“
people who have common sense, imagination, and determination, who know what they value and what they want, and who also use computers, math, and game theory, are the best decision makers there are.
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Ray Dalio (Principles: Life and Work)
“
The second thing I got backwards in my approach to the Bible was the belief that my heart should guide my study. The heart, as it is spoken of in Scripture, is the seat of the will and emotions. It is our “feeler” and our “decision-maker.” Letting my heart guide my study meant that I looked for the Bible to make me feel a certain way when I read it. I wanted it to give me peace, comfort, or hope. I wanted it to make me feel closer to God.
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Jen Wilkin (Women of the Word: How to Study the Bible with Both Our Hearts and Our Minds)
“
There are many reasons why wrapping our arms around uncertainty and giving it a big hug will help us become better decision-makers. Here are two of them. First, “I’m not sure” is simply a more accurate representation of the world. Second, and related, when we accept that we can’t be sure, we are less likely to fall into the trap of black-and-white thinking.
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Annie Duke (Thinking in Bets: Making Smarter Decisions When You Don't Have All the Facts)
“
Investors think independently, anticipate things that haven’t happened yet, and put real money at stake with their bets. Policymakers come from environments that nurture consensus, not dissent, that train them to react to things that have already occurred, and that prepare them for negotiations, not placing bets. Because they don’t benefit from the constant feedback about the quality of their decisions that investors get, it’s not clear who the good and bad decision makers among them are.
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Ray Dalio (Principles: Life and Work)
“
What roles do you want to play? Consider, for example the roles of: team builder; manager; individual contributor; change agent; technical expert; relationship builder; trouble shooter; someone who makes things happen; consolidator; problem solver; conceptualizer; big picture thinker; marketer; decision-maker; talent spotter/nurturer; mentor; turnaround artist; mediator.
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Barbara Moses (What Next? Updated)
“
Language, be it remembered, is not an abstract construction of the learned, or of dictionary-makers, but is something arising out of the work, needs, ties, joys, affections, tastes of long generations of humanity, and has its bases broad and low, close to the ground. Its final decisions are made by the masses, people nearest the concrete, having most to do with actual land and sea. It permeates us all, the past as well as the present, and is the grandest triumph of the human intellect. —Walt Whitman
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John Pollack (The Pun Also Rises: How the Humble Pun Revolutionized Language, Changed History, and Made Wordplay More Than Some Antics)
“
It is [Simon] Wessely’s often-unconcealed “derision” directed towards people with ME -- a disease from which people die and which appears on Coroners’ death certificates as the cause of death -- which arouses such anger, an anger that is not confined to patients in the UK but encompasses medical scientists in other countries whose decision-makers have come under Wessely’s thrall.
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Michael Hanlon
“
One of the big differences between economics and politics is that politicians are not forced to pay attention to the consequences that will come after the next elections. An elected official, whose policies keep the electorate happy until Election Day, has a good chance of being reelected, even if those policies have disastrous consequences for years to come. There is no 'present value' for making political decision makers today take into account future consequences, when those consequences will come after the elections.
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Thomas Sowell (Basic Economics: A Citizen's Guide to the Economy)
“
A well-rounded approach to Bible study recognizes that the Bible is always more concerned with the decision-maker than with the decision itself. Its aim is to change our hearts so that we desire what God desires, rather than to spoon-feed us answers to every decision in life.
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Jen Wilkin (Women of the Word: How to Study the Bible with Both Our Hearts and Our Minds)
“
our irrationality happens the same way, again and again. Whether we are acting as consumers, businesspeople, or policy makers, understanding how we are predictably irrational provides a starting point for improving our decision making and changing the way we live for the better.
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Dan Ariely (The Irrational Bundle: Predictably Irrational, The Upside of Irrationality, and The Honest Truth About Dishonesty)
“
I take many things seriously. Rudyard Kipling, Harper Lee, Oscar Wilde, and Elmore Leonard are all held in the highest regard. I am dead serious when I discuss the many reasons that Ernest Hemingway’s greatest contribution to literature was his generous decision to take his own life. I will not be sucked into a discussion of politics by people who prefer emotion to reason. The designated hitter is an abomination, and the day pitchers and catchers report is the start of the new year despite what those ill-informed calendar makers might try to tell you.” “I
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Brian D. Meeks (Underwood, Scotch, and Wry)
“
I don’t presume to grasp Aboriginal knowledge fully. It comes from a way of knowing the earth—an epistemology—different from that of my own culture. It speaks of being attuned to the blooming of the bitterroot, the running of the salmon, the cycles of the moon. Of knowing that we are tied to the land—the trees and animals and soil and water—and to one another, and that we have a responsibility to care for these connections and resources, ensuring the sustainability of these ecosystems for future generations and to honor those who came before. Of treading lightly, taking only what gifts we need, and giving back. Of showing humility toward and tolerance for all we are connected to in this circle of life. But what my years in the forestry profession have also shown me is that too many decision-makers dismiss this way of viewing nature and rely only on select parts of science. The impact has become too devastating to ignore. We can compare the condition of the land where it has been torn apart, each resource treated in isolation from the rest, to where it has been cared for according to the Secwepemc principal of k̓wseltktnews (translated as “we are all related”) or the Salish concept of nə́c̓aʔmat ct (“we are one”). We must heed the answers we’re being given.
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Suzanne Simard (Finding the Mother Tree: Discovering the Wisdom of the Forest)
“
To figure out whether a decision is good or bad, you need to know not just the things that might reasonably happen and what could be gained or lost, but also the likelihood of each possibility unfolding. That means, to become a better decision-maker, you need to be willing to estimate those probabilities.
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Annie Duke (How to Decide: Simple Tools for Making Better Choices)
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Today, when we talk about the two atomic bombs* the United States dropped on Japan, we tend to do so in the context of the morality of dropping them. The truth is, the decision makers almost certainly didn’t have the range of options we often assume (or wish) they had. The idea that President Truman could have done something other than use the atomic bomb on Japan is probably a little out of step with the political realities of the time.* As the historian Garry Wills wrote in his book Bomb Power: “If it became known that the United States had a knockout weapon it did not use, the families of any Americans killed after the development of the bomb would be furious. The public, the press, and Congress would turn on the President and his advisors. There would have been a cry to impeach President Truman and court-martial General Groves. The administration would be convicted of spending billions of dollars and draining massive amounts of brain power and manpower from other war projects and all for nothing.
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Dan Carlin (The End Is Always Near: Apocalyptic Moments, from the Bronze Age Collapse to Nuclear Near Misses)
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First, here it is: THE GETTING MORE MODEL (aka the Four Quadrant Negotiation Model) Quadrant I—Problems & Goals 1. Goals: short/long term. 2. Problem(s): in reaching your goals. 3. Parties: List. Decision-maker. Counterpart. Third parties. 4. What if no deal? Worst case? 5. Preparation: Time, relative preparation. Who has more information?
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Stuart Diamond (Getting More: How You Can Negotiate to Succeed in Work and Life)
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You two are the only religion I've ever had. I haven't chosen to kiss up to God and Christ when things have gone badly in my life. There are, of course, many who suffer from hunger and poverty. I've always had enough for me and mine and accepted responsibility for the decisions I've made, not interfering with those distinguished gentlemen in their jobs. I've also understood that this God in Heaven must be at least partly created by man. I guess I know He exists, but He's hardly the type to sport whiskers. I've felt rather that He speaks to mankind in the autumn colors of the crops, or in the scent of newly cut driftwood pieces that cleave so exquisitely into fence posts and outlast their maker.
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Bergsveinn Birgisson (Svar við bréfi Helgu)
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Perhaps you think that better-educated people would do better? Or people who are more interested in the issues? I certainly thought that once, but I was wrong. I have tested audiences from all around the world and from all walks of life: medical students, teachers, university lecturers, eminent scientists, investment bankers, executives in multinational companies, journalists, activists, and even senior political decision makers. These are highly educated people who take an interest in the world. But most of them—a stunning majority of them—get most of the answers wrong. Some of these groups even score worse than the general public; some of the most appalling results came from a group of Nobel laureates and medical researchers. It is not a question of intelligence. Everyone seems to get the world devastatingly wrong. Not only devastatingly wrong, but systematically wrong. By which I mean that these test results are not random. They are worse than random: they are worse than the results I would get if the people answering my questions had no knowledge at all.
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Hans Rosling (Factfulness: Ten Reasons We're Wrong About the World—and Why Things Are Better Than You Think)
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the frame that has traditionally been used in the United States—miles per gallon—provides very poor guidance to the decisions of both individuals and policy makers.
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Daniel Kahneman (Thinking, Fast and Slow)
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The idea of freedom is complex and it is all-encompassing. It’s the idea that the economy must remain free of government persuasion. It’s the idea that the press must operate without government intrusion. And it’s the idea that the emails and phone records of Americans should remain free from government search and seizure. It’s the idea that parents must be the decision makers in regards to their children's education — not some government bureaucrat.
But most importantly, it is the idea that the individual must be free to pursue his or her own happiness free from government dependence and free from government control. Because to be truly free is to be reliant on no one other than the author of our destiny. These are the ideas at the core of the Republican Party, and it is why I am a Republican. So my brothers and sisters of the American community, please join with me today in abandoning the government plantation and the Party of disappointment. So that we may all echo the words of one Republican leader who famously said, "Free at last, free at last, thank God Almighty, we are free at last.
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Elbert Guillory
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In recent decades, "pluralism" has become something of a buzzword. It is variously employed. Often it is used to argue that no normative ethic, even of the vaguest and most tentative sort, can be "imposed" in our public life. In practice this means that public policy decisions reflect a surrender of the normal to the abnormal, of the dominant to the deviant. Indeed it is of more than passing interest that terms such as abnormal or deviant have been largely exorcised from polite vocabulary among the elites in American life. The displacement of the constitutive by the marginal is not so much the result of perverse decision makers as it is the inevitable consequence of a polity and legal system in which the advantage of initiative lies with the offended.
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Richard John Neuhaus (The Naked Public Square: Religion and Democracy in America)
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Meetings should have a single decision-maker/owner. There must be a clear decision-maker at every point in the process, someone whose butt is on the line. A meeting between two groups of equals often doesn’t result in a good outcome, because you end up compromising rather than making the best tough decisions. Include someone more senior as the decision-maker. The decision-maker should be hands on. He or she should call the meeting, ensure that the content is good, set the objectives, determine the participants, and share the agenda (if possible) at least twenty-four hours in advance. After the meeting, the decision-maker (and no one else) should summarize decisions taken and action items by email to at least every participant—as well as any others who need to know—within forty-eight hours.
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Eric Schmidt (How Google Works)
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The President is at liberty, both in law and conscience, to be as big a man as he can. His capacity will set the limit; and if Congress be overborne by him, it will be no fault of the makers of the Constitution, – it will be from no lack of constitutional powers on its part, but only because the President has the nation behind him, and the Congress has not.”
“The chief instrumentality by which the law of the Constitution has been extended to cover the facts of national development has of course been judicial interpretation, – the decisions of the courts. The process of formal amendment of the Constitution was made so difficult by provisions of the Constitution itself that it has seldom been feasible to use it; and the difficulty of formal amendment has undoubtedly made the courts more liberal, not to say lax, in their interpretation than they would otherwise have been. The whole business of adaptation has been theirs, and they have undertaken it with open minds, sometimes even with boldness and a touch of audacity...”
“The old theory of the sovereignty of the States, which used so to engage our passions, has lost its vitality. The war between the States established at least this principle, that the federal government is, through its courts, the final judge of its own powers... We are impatient of state legislatures because they seem to us less representative of the thoughtful opinion of the country than Congress is. We know that our legislatures do not think alike, but we are not sure that our people do not think alike...
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Woodrow Wilson (Constitutional Government in the United States (Library of Liberal Thought))
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Our goal should be to make decision makers internalize the full consequences of their decisions, rather than prevent them from making decisions altogether [...] But we tend to reform under the delusion that the regulated institutions and the markets they operate in are static and passive, and that the regulatory environment will not vary with the cycle. Ironically, faith in draconian regulation is strongest at the bottom of the cycle, when there is little need for participants to be regulated. By contrast, the misconception that markets will govern themselves is most widespread at the top of the cycle, at the point of maximum danger to the system. We need to acknowledge these differences and enact cycle-proof regulation, for a regulation set against the cycle will not stand. To have a better chance of creating stability throughout the cycle--of being cycle-proof--new regulations should be comprehensive, nondiscretionary, contingent, and cost-effective.
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Raghuram G. Rajan
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Furthermore, theory that is based on the assumption that the participants coolly and “rationally” calculate their advantages according to a consistent value system forces us to think more thoroughly about the meaning of “irrationality.” Decision-makers are not simply distributed along a one-dimensional scale that stretches from complete rationality at one end to complete irrationality at the other. Rationality is a collection of attributes, and departures from complete rationality may be in many different directions. Irrationality can imply a disorderly and inconsistent value system, faulty calculation, an inability to receive messages or to communicate efficiently; it can imply random or haphazard influences in the reaching of decisions or the transmission of them, or in the receipt or conveyance of information; and it sometimes merely reflects the collective nature of a decision among individuals who do not have identical value systems and whose organizational arrangements and communication systems do not cause them to act like a single entity.
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Thomas C. Schelling (The Strategy Of Conflict)
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It is often said that a strategy is a choice or a decision. The words “choice” and “decision” evoke an image of someone considering a list of alternatives and then selecting one of them. There is, in fact, a formal theory of decisions that specifies exactly how to make a choice by identifying alternative actions, valuing outcomes, and appraising probabilities of events. The problem with this view, and the reason it barely lightens a leader’s burden, is that you are rarely handed a clear set of alternatives. In the case at hand, Hannibal was certainly not briefed by a staff presenting four options arranged on a PowerPoint slide. Rather, he faced a challenge and he designed a novel response. Today, as then, many effective strategies are more designs than decisions—are more constructed than chosen. In these cases, doing strategy is more like designing a high-performance aircraft than deciding which forklift truck to buy or how large to build a new factory. When someone says “Managers are decision makers,” they are not talking about master strategists, for a master strategist is a designer.
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Richard P. Rumelt (Good Strategy Bad Strategy: The Difference and Why It Matters)
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That is, “Yes” is nothing without “How.” Asking “How,” knowing “How,” and defining “How” are all part of the effective negotiator’s arsenal. He would be unarmed without them. ■ Ask calibrated “How” questions, and ask them again and again. Asking “How” keeps your counterparts engaged but off balance. Answering the questions will give them the illusion of control. It will also lead them to contemplate your problems when making their demands. ■ Use “How” questions to shape the negotiating environment. You do this by using “How can I do that?” as a gentle version of “No.” This will subtly push your counterpart to search for other solutions—your solutions. And very often it will get them to bid against themselves. ■ Don’t just pay attention to the people you’re negotiating with directly; always identify the motivations of the players “behind the table.” You can do so by asking how a deal will affect everybody else and how on board they are. ■ Follow the 7-38-55 Percent Rule by paying close attention to tone of voice and body language. Incongruence between the words and nonverbal signs will show when your counterpart is lying or uncomfortable with a deal. ■ Is the “Yes” real or counterfeit? Test it with the Rule of Three: use calibrated questions, summaries, and labels to get your counterpart to reaffirm their agreement at least three times. It’s really hard to repeatedly lie or fake conviction. ■ A person’s use of pronouns offers deep insights into his or her relative authority. If you’re hearing a lot of “I,” “me,” and “my,” the real power to decide probably lies elsewhere. Picking up a lot of “we,” “they,” and “them,” it’s more likely you’re dealing directly with a savvy decision maker keeping his options open. ■ Use your own name to make yourself a real person to the other side and even get your own personal discount. Humor and humanity are the best ways to break the ice and remove roadblocks.
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Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
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At a time when the current and two former US presidents have admittedly indulged, as have politicians of all stripes from Al Gore to Newt Gingrich and Sarah Palin and over 50% of the adult US population, the credibility tipping point of the War on Drugs propaganda has long been passed. All that appears to be missing is the political courage to admit failure and move on to more realistic and efficient policies. What will it take for decision makers to display the wisdom and garner the courage to end the disastrous War on Drugs and responsibly take charge of drug production and trade instead of leaving it in the hands of extremely dangerous and powerful international criminal organizations?
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Jeffrey Dhywood (World War D. The Case against prohibitionism, roadmap to controlled re-legalization)
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The actual consumers of knowledge are the children—who can’t pay, can’t vote, can’t sit on the committees. Their parents care for them, but don’t sit in the classes themselves; they can only hold politicians responsible according to surface images of “tough on education.” Politicians are too busy being re-elected to study all the data themselves; they have to rely on surface images of bureaucrats being busy and commissioning studies—it may not work to help any children, but it works to let politicians appear caring. Bureaucrats don’t expect to use textbooks themselves, so they don’t care if the textbooks are hideous to read, so long as the process by which they are purchased looks good on the surface. The textbook publishers have no motive to produce bad textbooks, but they know that the textbook purchasing committee will be comparing textbooks based on how many different subjects they cover, and that the fourth-grade purchasing committee isn’t coordinated with the third-grade purchasing committee, so they cram as many subjects into one textbook as possible. Teachers won’t get through a fourth of the textbook before the end of the year, and then the next year’s teacher will start over. Teachers might complain, but they aren’t the decision-makers, and ultimately, it’s not their future on the line, which puts sharp bounds on how much effort they’ll spend on unpaid altruism . . .
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Eliezer Yudkowsky (Rationality: From AI to Zombies)
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Even after we grow up, many of us continue to believe that we have little control over our lives. We may see others as the decision-makers in our lives and come to view life as something that happens to us. This belief system, reinforced by childhood identification with mothers who model extreme dependency and helplessness, set many women up for abusive marriages.
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Susan Forward (Men Who Hate Women and the Women Who Love Them: When Loving Hurts and You Don't Know Why)
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Sometimes that gets confused, though, because the group thinks they’re the decision-maker and that the goal is consensus. When really the goal is, “Let’s hash it out together. We may not all agree. One person will be the decision-maker, and then we will all commit to it.” If you don’t clarify what kind of decision this is, then groups really struggle because their expectations are not set correctly.
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Elad Gil (High Growth Handbook: Scaling Startups From 10 to 10,000 People)
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It is not that the historian can avoid emphasis of some facts and not of others. This is as natural to him as to the mapmaker, who, in order to produce a usable drawing for practical purposes, must first flatten and distort the shape of the earth, then choose out of the bewildering mass of geographic information those things needed for the purpose of this or that particular map.
My argument cannot be against selection, simplification, emphasis, which are inevitable for both cartographers and historians. But the map-maker's distortion is a technical necessity for a common purpose shared by all people who need maps. The historian's distortion is more than technical, it is ideological; it is released into a world of contending interests, where any chosen emphasis supports (whether the historian means to or not) some kind of interest, whether economic or political or racial or national or sexual.
Furthermore, this ideological interest is not openly expressed in the way a mapmaker's technical interest is obvious ("This is a Mercator projection for long-range navigation-for short-range, you'd better use a different projection"). No, it is presented as if all readers of history had a common interest which historians serve to the best of their ability. This is not intentional deception; the historian has been trained in a society in which education and knowledge are put forward as technical problems of excellence and not as tools for contending social classes, races, nations.
To emphasize the heroism of Columbus and his successors as navigators and discoverers, and to de-emphasize their genocide, is not a technical necessity but an ideological choice. It serves- unwittingly-to justify what was done. My point is not that we must, in telling history, accuse, judge, condemn Columbus in absentia. It is too late for that; it would be a useless scholarly exercise in morality. But the easy acceptance of atrocities as a deplorable but necessary price to pay for progress (Hiroshima and Vietnam, to save Western civilization; Kronstadt and Hungary, to save socialism; nuclear proliferation, to save us all)-that is still with us. One reason these atrocities are still with us is that we have learned to bury them in a mass of other facts, as radioactive wastes are buried in containers in the earth. We have learned to give them exactly the same proportion of attention that teachers and writers often give them in the most respectable of classrooms and textbooks. This learned sense of moral proportion, coming from the apparent objectivity of the scholar, is accepted more easily than when it comes from politicians at press conferences. It is therefore more deadly.
The treatment of heroes (Columbus) and their victims (the Arawaks)-the quiet acceptance of conquest and murder in the name of progress-is only one aspect of a certain approach to history, in which the past is told from the point of view of governments, conquerors, diplomats, leaders. It is as if they, like Columbus, deserve universal acceptance, as if they-the Founding Fathers, Jackson, Lincoln, Wilson, Roosevelt, Kennedy, the leading members of Congress, the famous Justices of the Supreme Court-represent the nation as a whole. The pretense is that there really is such a thing as "the United States," subject to occasional conflicts and quarrels, but fundamentally a community of people with common interests. It is as if there really is a "national interest" represented in the Constitution, in territorial expansion, in the laws passed by Congress, the decisions of the courts, the development of capitalism, the culture of education and the mass media.
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Howard Zinn (A People’s History of the United States: 1492 - Present)
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Satan so vehemently despises what Christ has done for mortals that one of his chief objectives is to make the clean feel unclean. Oh, how he desires to stain the beautiful bride of Christ. Satan can't make the bride do anything, so he does everything he can to get her to. How is this best accomplished? He tries to corrupt thoughts to manipulate feelings. Satan knows that the nature of humankind is to act out of how we feel rather than what we know. One of our most important defenses against satanic influence will be learning how to behave out of what we know is truth rather than what we feel. Satan's desire is to modify human behavior to accomplish his unholy purposes. Second Timothy 2:26 tells us that Satan's objective in taking people captive is to get them to do his will. If we have received Christ as our Savior, Satan is forced to work from the outside rather than the inside. Thus, he manipulates outside influences to affect the inside decision-makers of the heart and mind.
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Beth Moore (When Godly People Do Ungodly Things: Finding Authentic Restoration in the Age of Seduction)
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THREE LEVELS OF LAW
America's Declaration of Independence names three kinds of law: the laws of man, of nature and nature’s God.
The Book of Change is based on the laws of natural change. They emanate from and depend on divine law and serve as the rightful foundation of civil law. Clearly, laws legislated in ignorance of or in opposition to natural and divine law are not likely to work out well. Policy makers at all levels would do well to give this point careful thought.
In Common Sense, Thomas Paine wrote about the relationship of divine, natural and human law in a way that inspired readers at the time of the American Revolution to fight for freedom from tyranny.
Approaching natural law from the deeper understanding of the ancients could inspire a reinvention of democracy now.
Sages say that freedom from tyranny begins with dispelling ignorance and overcoming toxic, negative emotions. Inalienable freedom starts with the self-awareness and self-mastery which can be gained by diligent use of the I Ching. pp. 3-4.
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Patricia E. West (The Common Sense Book of Change)
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The answer was, we weren’t at all ready. Annual flu shots didn’t provide protection against H1N1, it turned out, and because vaccines generally weren’t a moneymaker for drug companies, the few U.S. vaccine makers that existed had a limited capacity to ramp up production of a new one. Then we faced questions of how to distribute antiviral medicines, what guidelines hospitals used in treating cases of the flu, and even how we’d handle the possibility of closing schools and imposing quarantines if things got significantly worse. Several veterans of the Ford administration’s 1976 swine flu response team warned us of the difficulties involved in getting out in front of an outbreak without overreacting or triggering a panic: Apparently President Ford, wanting to act decisively in the middle of a reelection campaign, had fast-tracked mandatory vaccinations before the severity of the pandemic had been determined, with the result that more Americans developed a neurological disorder connected to the vaccine than died from the flu. “You need to be involved, Mr. President,” one of Ford’s staffers advised, “but you need to let the experts run the process.
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Barack Obama (A Promised Land)
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People, especially those in charge, rarely invite you into their offices and give freely of their time. Instead, you have to do something unique, compelling, even funny or a bit daring, to earn it. Even if you happen to be an exceptionally well-rounded person who possesses all of the scrappy qualities discussed so far, it’s still important to be prepared, dig deep, do the prep work, and think on your feet. Harry Gordon Selfridge, who founded the London-based department store Selfridges, knew the value of doing his homework. Selfridge, an American from Chicago, traveled to London in 1906 with the hope of building his “dream store.” He did just that in 1909, and more than a century later, his stores continue to serve customers in London, Manchester, and Birmingham. Selfridges’ success and staying power is rooted in the scrappy efforts of Harry Selfridge himself, a creative marketer who exhibited “a revolutionary understanding of publicity and the theatre of retail,” as he is described on the Selfridges’ Web site. His department store was known for creating events to attract special clientele, engaging shoppers in a way other retailers had never done before, catering to the holidays, adapting to cultural trends, and changing with the times and political movements such as the suffragists. Selfridge was noted to have said, “People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” How do you get people to take notice? How do you stand out in a positive way in order to make things happen? The curiosity and imagination Selfridge employed to successfully build his retail stores can be just as valuable for you to embrace in your circumstances. Perhaps you have landed a meeting, interview, or a quick coffee date with a key decision maker at a company that has sparked your interest. To maximize the impression you’re going to make, you have to know your audience. That means you must respectfully learn what you can about the person, their industry, or the culture of their organization. In fact, it pays to become familiar not only with the person’s current position but also their background, philosophies, triumphs, failures, and major breakthroughs. With that information in hand, you are less likely to waste the precious time you have and more likely to engage in genuine and meaningful conversation.
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Terri L. Sjodin (Scrappy: A Little Book About Choosing to Play Big)
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We would all like to see a perfect moral state with no government being necessary at all. That is not reality. To the extent government is necessary, it is desirable, to keep us from each other’s throats, to keep the powerful from winning every dispute by virtue of their wealth. ‘Might makes right’ is not only no way to run a country, it is the opposite of a perfectly moral state. It is, in fact, what you claim to oppose: the decision-maker answerable to no one, who suffers no consequence for his errors. You say it is wrong for government not to feel the pain of loss when it makes mistakes. You say it is wrong for the private citizen to suffer the consequences. And yet you place that same power in the hands of the wealthy without complaint. Why?
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Robert Peate
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Groupies and hangers-on somehow fancy themselves entitled to the narcissist’s favour and largesse, his time, attention, and other resources. They convince themselves that they are exempt from the narcissist’s rage and wrath and immune to his vagaries andabuse
. This self-imputed and self-conferred status irritates the narcissist no end as it challenges and encroaches on his standing as the only source of preferential treatment and the sole decision-maker when it comes to the allocation of his precious and cosmically significant wherewithal.
The narcissist is the guru at the centre of a cult. Like other gurus, he demands complete obedience from his flock: his spouse, his offspring, other family
members, friends, and colleagues. He feels entitled to adulation and special treatment by his followers. He punishes the wayward and the straying lambs. He enforces discipline, adherence to his teachings, and common goals. The less accomplished he is in reality – the more stringent his mastery and the more pervasive the brainwashing.
Cult leaders are narcissists who failed in their mission to "be someone", to become famous, and to impress the world with their uniqueness, talents, traits, and skills. Such disgruntled narcissists withdraw into a "zone of comfort" (known as the "Pathological Narcissistic Space") that assumes the hallmarks of a cult.
The – often involuntary – members of the narcissist's mini-cult inhabit a twilight zone of his own construction. He imposes on them an exclusionary or inclusionary shared psychosis, replete with persecutory delusions, "enemies", mythical-grandiose narratives, and apocalyptic scenarios if he is flouted.
Exclusionary shared psychosis involves the physical and emotional isolation of the narcissist and his “flock” (spouse, children, fans, friends) from the outside world in order to better shield them from imminent threats and hostile intentions. Inclusionary shared psychosis revolves around attempts to spread the narcissist’s message in a missionary fashion among friends, colleagues, co-workers, fans, churchgoers, and anyone else who comes across the mini-cult.
The narcissist's control is based on ambiguity, unpredictability, fuzziness, and ambientabuse
. His ever-shifting whims exclusively define right versus wrong, desirable and unwanted, what is to be pursued and what to be avoided. He alone determines the rights and obligations of his disciples and alters them at will.
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Sam Vaknin
“
Ask calibrated “How” questions, and ask them again and again. Asking “How” keeps your counterparts engaged but off balance. Answering the questions will give them the illusion of control. It will also lead them to contemplate your problems when making their demands. ■Use “How” questions to shape the negotiating environment. You do this by using “How can I do that?” as a gentle version of “No.” This will subtly push your counterpart to search for other solutions—your solutions. And very often it will get them to bid against themselves. ■Don’t just pay attention to the people you’re negotiating with directly; always identify the motivations of the players “behind the table.” You can do so by asking how a deal will affect everybody else and how on board they are. ■Follow the 7-38-55 Percent Rule by paying close attention to tone of voice and body language. Incongruence between the words and nonverbal signs will show when your counterpart is lying or uncomfortable with a deal. ■Is the “Yes” real or counterfeit? Test it with the Rule of Three: use calibrated questions, summaries, and labels to get your counterpart to reaffirm their agreement at least three times. It’s really hard to repeatedly lie or fake conviction. ■A person’s use of pronouns offers deep insights into his or her relative authority. If you’re hearing a lot of “I,” “me,” and “my,” the real power to decide probably lies elsewhere. Picking up a lot of “we,” “they,” and “them,” it’s more likely you’re dealing directly with a savvy decision maker keeping his options open. ■Use your own name to make yourself a real person to the other side and even get your own personal discount. Humor and humanity are the best ways to break the ice and remove roadblocks.
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Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
“
It has been noted in various quarters that the half-illiterate Italian violin maker Antonio Stradivari never recorded the exact plans or dimensions for how to make one of his famous instruments. This might have been a commercial decision (during the earliest years of the 1700s, Stradivari’s violins were in high demand and open to being copied by other luthiers). But it might also have been because, well, Stradivari didn’t know exactly how to record its dimensions, its weight, and its balance. I mean, he knew how to create a violin with his hands and his fingers but maybe not in figures he kept in his head. Today, those violins, named after the Latinized form of his name, Stradivarius, are considered priceless. It is believed there are only around five hundred of them still in existence, some of which have been submitted to the most intense scientific examination in an attempt to reproduce their extraordinary sound quality. But no one has been able to replicate Stradivari’s craftsmanship. They’ve worked out that he used spruce for the top, willow for the internal blocks and linings, and maple for the back, ribs, and neck. They’ve figured out that he also treated the wood with several types of minerals, including potassium borate, sodium and potassium silicate, as well as a handmade varnish that appears to have been composed of gum arabic, honey, and egg white. But they still can’t replicate a Stradivarius. The genius craftsman never once recorded his technique for posterity. Instead, he passed on his knowledge to a number of his apprentices through what the philosopher Michael Polyani called “elbow learning.” This is the process where a protégé is trained in a new art or skill by sitting at the elbow of a master and by learning the craft through doing it, copying it, not simply by reading about it. The apprentices of the great Stradivari didn’t learn their craft from books or manuals but by sitting at his elbow and feeling the wood as he felt it to assess its length, its balance, and its timbre right there in their fingertips. All the learning happened at his elbow, and all the knowledge was contained in his fingers. In his book Personal Knowledge, Polyani wrote, “Practical wisdom is more truly embodied in action than expressed in rules of action.”1 By that he meant that we learn as Stradivari’s protégés did, by feeling the weight of a piece of wood, not by reading the prescribed measurements in a manual. Polyani continues, To learn by example is to submit to authority. You follow your master because you trust his manner of doing things even when you cannot analyze and account in detail for its effectiveness. By watching the master and emulating his efforts in the presence of his example, the apprentice unconsciously picks up the rules of the art, including those which are not explicitly known to the master himself. These hidden rules can be assimilated only by a person who surrenders himself to that extent uncritically to the imitation of another.
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Lance Ford (UnLeader: Reimagining Leadership…and Why We Must)