“
I love deadlines. I love the whooshing noise they make as they go by.
”
”
Douglas Adams (The Salmon of Doubt: Hitchhiking the Galaxy One Last Time)
“
Deadlines just aren't real to me until I'm staring one in the face.
”
”
Rick Riordan (The Lightning Thief (Percy Jackson and the Olympians, #1))
“
The moment you put a deadline on your dream, it becomes a goal.
”
”
Harsha Bhogle (The Winning Way: Learnings from sport for managers)
“
Without music to decorate it, time is just a bunch of boring production deadlines or dates by which bills must be paid.
”
”
Frank Zappa (The Real Frank Zappa Book)
“
God never hurries. There are no deadlines against which He must work. Only to know this is to quiet our spirits and relax our nerves.
”
”
A.W. Tozer (The Pursuit of God: The Human Thirst for the Divine)
“
Nobody tells this to people who are beginners, I wish someone told me. All of us who do creative work, we get into it because we have good taste. But there is this gap. For the first couple years you make stuff, it’s just not that good. It’s trying to be good, it has potential, but it’s not. But your taste, the thing that got you into the game, is still killer. And your taste is why your work disappoints you. A lot of people never get past this phase, they quit. Most people I know who do interesting, creative work went through years of this. We know our work doesn’t have this special thing that we want it to have. We all go through this. And if you are just starting out or you are still in this phase, you gotta know its normal and the most important thing you can do is do a lot of work. Put yourself on a deadline so that every week you will finish one story. It is only by going through a volume of work that you will close that gap, and your work will be as good as your ambitions. And I took longer to figure out how to do this than anyone I’ve ever met. It’s gonna take awhile. It’s normal to take awhile. You’ve just gotta fight your way through.
”
”
Ira Glass
“
A goal is a dream with a deadline
”
”
Napoleon Hill
“
A deadline is negative inspiration. Still, it's better than no inspiration at all.
”
”
Rita Mae Brown
“
People always ask me if I’m into sports, and I say, “Well, isn’t writing a sport? If you’re doing it right, and you have a deadline, you should be sweating.
”
”
Jarod Kintz (Who Moved My Choose?: An Amazing Way to Deal With Change by Deciding to Let Indecision Into Your Life)
“
I don't need time, I need a deadline.
”
”
Duke Ellington
“
A dream is just a dream. A goal is a dream with a plan and a deadline.
”
”
Harvey MacKay
“
Crete, May 1941. It was nearly five o’clock when the three soldiers reached the end of the olive grove. The dust-filled air shimmered in the late-afternoon heat. Their bodies ached, their uniforms were caked with dirt and sweat and they were hungry, thirsty and exhausted. The sensible thing now would be to lay up where they were for a few hours’ rest, then finish the journey under cover of darkness. But there was a tight deadline to meet. The evacuation vessel was scheduled to leave at midnight and they had been warned the captain wouldn’t wait for stragglers.
”
”
Mark Ellis (The French Spy)
“
We still should have enough time to reach Rome.”
Hazel scowled. “When you say should have enough…”
Leo shrugged. “How do you feel about barely enough?”
Hazel put her face in her hands for a count of three. “Sounds about typical for us.
”
”
Rick Riordan (The Mark of Athena (The Heroes of Olympus, #3))
“
Dreams don't have timelines, deadlines, and aren't always in straight lines.
”
”
Jason Reynolds (For Every One)
“
I love deadlines. I like the whooshing sound they make as they fly by.
”
”
Douglas Adams (The Salmon of Doubt: Hitchhiking the Galaxy One Last Time)
“
Goals are dreams with deadlines.
”
”
Diana Scharf-Hunt
“
I guess in the end, it doesn’t matter what we wanted. What matters is what we chose to do with the things we had.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Are you aware that rushing toward a goal is a sublimated death wish? It's no coincidence we call them 'deadlines.
”
”
Tom Robbins (Half Asleep in Frog Pajamas)
“
I just find it interesting that kids apparently used to cry when Bambi's mother died. George and I both held our breaths, and then cheered when she didn't reanimate and try to eat her son.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
The regular choreography, entrances and exits of blooms in stages such that the garden looked like an ever-evolving carousel of swirling rainbows and radiant butterflies, seemed condensed. All of the flowers still obeyed some silent urgent command to make their debut. But this year, it definitely unfolded more quickly, as if racing to meet a new compelling deadline.
”
”
John Rachel (Love Connection: Romance in the Land of the Rising Sun)
“
But the truth doesn't need to be known, or believed, to be true.
”
”
Chris Crutcher (Deadline)
“
A deadline is, simply put, optimism in its most kick-ass form. It's a potent force that, when wielded with respect, will level any obstacle in its path. This is especially true when it comes to creative pursuits.
”
”
Chris Baty (No Plot? No Problem!)
“
I thought being a man was having control. Being the master and commander of your own destiny. How could any boy know that freedom is lost the moment you become a man. Things start to count. To press in. Constricting slowly, inevitably, creating a cage of inconveniences and duties and deadlines and failed plans and lost friends.
”
”
Pierce Brown (Morning Star (Red Rising, #3))
“
Write as much as you can.
As fast as you can.
Finish your shit.
Hit your deadlines.
Try very hard not to suck.
”
”
Chuck Wendig
“
Love, in the universal sense, is unconditional acceptance. In the individual sense, the one-on-one sense, try this: we can say we love each other if my life is better because you're in it and your life is better because I'm in it. The intensity of the love is weighted by how much better.
”
”
Chris Crutcher (Deadline)
“
Normally I miss deadlines like a storm trooper misses Jedi.
”
”
Patrick Rothfuss (Unfettered (Unfettered, #1))
“
Habitual procrastinators will readily testify to all the lost opportunities, missed deadlines, failed relationships and even monetary losses incurred just because of one nasty habit of putting things off until it is often too late.
”
”
Stephen Richards (The Secret of Getting Started: Strategies to Triumph over Procrastination)
“
I feel the closest to crazy when I'm disagreeing with the voice in my head
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Travellers understand, instinctively and by experience, that travel and adventure change and elongate time, even while navigating the deadlines of airline and train departures.
”
”
Paul Sheehan
“
The one thing I have absolute faith in is mankind's capacity to make things worse. No matter how bad it gets, we're all happy to screw each other over. It's enough to make me wonder if we should have let the zombies win.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
...we can say we love each other if my life is better because you're in it and your life is better because I'm in it.
”
”
Chris Crutcher (Deadline)
“
Follow the rules whenever possible. That makes it a lot more surprising when you break them.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Goals are dreams with a deadline.
”
”
Napoleon Hill
“
I am a person who works well under pressure. In fact, I work so well under pressure that at times, I will procrastinate in order to create this pressure.
”
”
Stephanie Pearl-McPhee
“
You put yourself out there in the truest way you can and hope others do the same. You'll connect or you won't, but you did what you could.
”
”
Chris Crutcher (Deadline)
“
I hate to question
your dedication to the recruiting process, but it sounds
more like you ran up against a deadline and grabbed
the first sucker with the balls to call you out.
”
”
Rachel Vincent (Reaper (Soul Screamers, #3.5))
“
Deadline-induced quality issues: a problem all over the galaxy.
”
”
Andy Weir (Project Hail Mary)
“
Goals without deadlines aren’t goals; they’re merely directions.
”
”
Kerry Patterson (Crucial Conversations Tools for Talking When Stakes Are High)
“
Productivity is a trap. Becoming more efficient just makes you more rushed, and trying to clear the decks simply makes them fill up again faster. Nobody in the history of humanity has ever achieved “work-life balance,” whatever that might be, and you certainly won’t get there by copying the “six things successful people do before 7:00 a.m.” The day will never arrive when you finally have everything under control—when the flood of emails has been contained; when your to-do lists have stopped getting longer; when you’re meeting all your obligations at work and in your home life; when nobody’s angry with you for missing a deadline or dropping the ball; and when the fully optimized person you’ve become can turn, at long last, to the things life is really supposed to be about. Let’s start by admitting defeat: none of this is ever going to happen. But you know what? That’s excellent news.
”
”
Oliver Burkeman (Four Thousand Weeks: Time Management for Mortals)
“
Pause for a moment and check where your own heart and thoughts are. Are you focused on the things that matter most? How you spend your quiet time may provide a valuable clue. Where do your thoughts go when the pressure of deadlines is gone? Are your thoughts and heart focused on those short-lived fleeting things that matter only in the moment or on things that matter most?
”
”
Dieter F. Uchtdorf
“
Pakiramdam ko e andami kong naiisip na dehins magawa dahil alang deadline. Nasanay ata ko sa school tsaka sa trabaho na lahat may deadline. E yung nga naiisip ko tuloy na sariling projects di ko matapos kasi walang deadline.
”
”
Manix Abrera (O Kaligayahang Walang Hanggan Yeh! (Kikomachine Komix, #4))
“
One forges one's style on the terrible anvil of daily deadlines.
”
”
Émile Zola
“
I will love you. Without requisite or deadline, I will love you.
”
”
blujamas, thcscus (blujamas) (passerine)
“
So called 'late-bloomers' get a bad rap. Sometimes the people with the greatest potential often take the longest to find their path because their sensitivity is a double edged sword- it lives at the heart of their brilliance, but it also makes them more susceptible to life's pains. Good thing we aren't being penalized for handing in our purpose late. The soul doesn't know a thing about deadlines.
”
”
Jeff Brown (Love It Forward)
“
Writing comics? Still the best job in the world. I sit around all day making shit up and see it illustrated, in 99% of cases, exactly as I imagined it -- if not better. I've been doing this a long time now, and I'm going to do it until I die. Which probably won't be long, given the constant insane deadline pressure.
”
”
Warren Ellis
“
A martyr's just a casualty with really good PR.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
I suggest it’s time we head off to see the Wizard. The wonderful Wizard of Jesus We Are All So Fucked.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn’t have deadlines, we’d stagnate.
”
”
Walt Disney Company
“
Why is it you assholes always feel the need to tell the media your evil plans before you kill us?” asked Becks. “Is it a union requirement or something?
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
And to those who would choose the safety of inaction over the danger of taking a stand, I have this to say:
You bloody cowards. May you have the world that you deserve.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Beware the short terminal guy with nothing to lose.
”
”
Chris Crutcher (Deadline)
“
No wonder so many adults long to return to university, to all those deadlines--ahhh, that structure! Scaffolding to which we may cling! Even if it is arbitrary, without it, we're lost, wholly incapable of separating the Romantic from the Victorian in our sad, bewildering lives...
”
”
Marisha Pessl (Special Topics in Calamity Physics)
“
There are no rules, no deadlines, no guarantees, only the lessons your soul needs to learn.
”
”
A.R. Merrydew (The Dumb Dumb's Handbook: To Twin Flame Relationships)
“
if you keep interrupting your evening to check and respond to e-mail, or put aside a few hours after dinner to catch up on an approaching deadline, you’re robbing your directed attention centers of the uninterrupted rest they need for restoration. Even if these work dashes consume only a small amount of time, they prevent you from reaching the levels of deeper relaxation in which attention restoration can occur. Only the confidence that you’re done with work until the next day can convince your brain to downshift to the level where it can begin to recharge for the next day to follow. Put another way, trying to squeeze a little more work out of your evenings might reduce your effectiveness the next day enough that you end up getting less done than if you had instead respected a shutdown.
”
”
Cal Newport (Deep Work: Rules for Focused Success in a Distracted World)
“
There's nothing an artist needs more - even more than excellent tools and stamina - than a deadline.
”
”
Adriana Trigiani (Viola in Reel Life (Viola #1))
“
[Poem: Slates of Grey]
Sullen faces like slates of grey—
What I’d seen on a walk today.
Bodies rushing bodies bolting
Time for life a disregarding.
Money to make and to grow old
What about the hands to hold?
Deadlines, projects, people to meet
What about our own two feet.
Sullen faces like slates of grey...
What I’d see most anyday.
”
”
Jess C. Scott (Trouble)
“
And reading this way - with no deadline, no agenda - she remembered why she loved literature so much. It was like fucking a new man and knowing that he had made other women come, but that when she came it would be an unshareable, untranslatable pleasure. She opened herself up to her books, and the words got inside her and fucked her senseless.
”
”
Emily Maguire (Taming the Beast)
“
The only thing we have in this world that is utterly and intrinsically ours is our integrity.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
I'm convinced that fear is at the root of most bad writing. If one is writing for one's own pleasure, that fear may be mild — timidity is the word I've used here. If, however, one is working under deadline — a school paper, a newspaper article, the SAT writing sample — that fear may be intense.
”
”
Stephen King (On Writing: A Memoir of the Craft)
“
At least you know that you're crazy. That means you have the potential to recover.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
There’s no getting out alive, but you hope to avoid a deadline.
”
”
Nic Pizzolatto (Galveston)
“
somehow, with the passage of time, and the deadlines that life imposes, surrendering became the right thing to do
”
”
Randy Pausch (The Last Lecture - Lessons In Living)
“
But why must everything have a practical application? I'd been such a diligent soldier for years - working, producing, never missing a deadline, taking care of my loved ones, my gums and my credit record, voting, etc. Is this lifetime supposed to be only about duty? In this dark period of loss, did I need any justification for learning Italian other than that it was the only thing I could imagine bringing me any pleasure right now?
”
”
Elizabeth Gilbert (Eat, Pray, Love)
“
but i am content to live in the moment, and allow myself the daily pleasure of obsessing. nothing lasts forever, i tell myself. especially the good stuff. although typically you aren't faced with a hard deadline
”
”
Emily Giffin (Something Borrowed (Darcy & Rachel, #1))
“
It was just a lie that seemed real.
It was a promise that was never meant to be true.
The forever that had a deadline.
It felt like falling in love, but it was falling in a
heartbreak café!
”
”
Moffat Machingura (How I Kissed Heartbreak Goodbye)
“
Am I getting braver, or just getting accustomed to being terrified?
”
”
Randy Alcorn (Deadline (Ollie Chandler #1))
“
I gave myself three years," I tell Charlie , "and a dollar amount I'd need to make, and if I didn't reach it, I promised I'd quit and look for something salaried."
"How early did you make your deadline?"
I feel my smile curve involuntarily. "Eight months."
His lips curve too. Smiling with knives. "Of course you did," he murmurs. Our eyes lock for a beat.
”
”
Emily Henry (Book Lovers)
“
I do however like to tell people, especially regarding writing and deadlines: "Don't be perfect, just be done.
”
”
Lauren Graham (In Conclusion, Don't Worry About It)
“
Deadlines are a great antidote to insecurity.
”
”
Tina Brown (The Vanity Fair Diaries: 1983-1992)
“
That’s the trouble with being scared all the time. Eventually, people just go numb.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
If someone's different from you and it scares you or makes you mad, that's God telling you to take a closer look. If you're scared or mad, that's about you, not about the person who scares you or angers you.
”
”
Chris Crutcher (Deadline)
“
Today we often use deadlines—real and imaginary—to imprison ourselves.
”
”
Arianna Huffington (Thrive: The Third Metric to Redefining Success and Creating a Life of Well-Being, Wisdom, and Wonder)
“
The end product of the shorter
deadline is almost inevitably of equal or higher quality due to greater
focus.
”
”
Timothy Ferriss (The 4-Hour Workweek)
“
Respect your deadline like it’s a field marshal.
”
”
Neeraj Agnihotri (Procrasdemon - The Artist's Guide to Liberation from Procrastination)
“
The day will never arrive when you finally have everything under control—when the flood of emails has been contained; when your to-do lists have stopped getting longer; when you’re meeting all your obligations at work and in your home life; when nobody’s angry with you for missing a deadline or dropping the ball; and when the fully optimized person you’ve become can turn, at long last, to the things life is really supposed to be about. Let’s start by admitting defeat: none of this is ever going to happen.
”
”
Oliver Burkeman (Four Thousand Weeks: Time Management for Mortals)
“
A deadline gets a writer's work done done better and faster than any inspiration, if only because inspirations don't always come, but the deadline is always there.
”
”
A.A. Patawaran (Write Here Write Now: Standing at Attention Before My Imaginary Style Dictator)
“
Squandering time is a luxury of profligate youth, when the years are to us as dollars are to billionaires. Doing the same thing in middle age just makes you nervous, not with vague puritan guilt but the more urgent worry that you're running out of time, a deadline you can feel in your cells.
”
”
Tim Kreider (We Learn Nothing)
“
When negative thoughts about anything – be it a person, an unhealthy habit, a circumstance or a work deadline – surround our existence, we tend to feel helpless, for our energies are draining faster than we had anticipated.
”
”
Prem Jagyasi
“
We need stressful days in order to be happy. We need days when we get zero sleep and are working tirelessly on a deadline. Because if we didn’t, the lazy days wouldn’t feel good … We need to always be working towards something in order to feel useful and have a sense of purpose.
”
”
Ryan O'Connell
“
Capable psychonauts who think about thinking, about states of mind, about set and setting, can get things done not because they have more willpower or drive, but because they know productivity is a game played against a childish primal human predilection for pleasure and novelty that can never be excised from the soul. Your effort is better spent outsmarting yourself than making empty promises through plugging dates into a calendar or setting deadlines for push-ups.
”
”
David McRaney (You Are Not So Smart)
“
Can you play the piano like Beethoven? Or sing like Carly Simon? Can you take fie pages' worth of quotes and turn them into a usable story ten minutes before deadline? I don't think so, unless you have more hidden talents I don't know about. We all have our special sills. They don't make us better or worse than each other. Just different
”
”
Jennifer Estep (Karma Girl (Bigtime, #1))
“
I'd rather be a flash than a slowly burning ember.
”
”
Chris Crutcher (Deadline)
“
I have noticed that when all the lights are on, people tend to talk about what they are doing – their outer lives. Sitting round in candlelight or firelight, people start to talk about how they are feeling – their inner lives. They speak subjectively, they argue less, there are longer pauses. To sit alone without any electric light is curiously creative. I have my best ideas at dawn or at nightfall, but not if I switch on the lights – then I start thinking about projects, deadlines, demands, and the shadows and shapes of the house become objects, not suggestions, things that need to done, not a background to thought.
”
”
Jeanette Winterson
“
The biggest thing separating people from their artistic ambitions is not a lack of talent. It's the lack of a deadline. Give someone an enormous task, a supportive community, and a friendly-yet-firm due date, and miracles will happen.
”
”
Chris Baty (No Plot? No Problem!)
“
If the AG had been a lightbulb instead of a lawyer, he would have been about a twenty-watt.
”
”
John Sandford (Deadline (Virgil Flowers #8))
“
If I ever miss a deadline, it will be because the apocalypse has started.
”
”
Holly Jackson (A Good Girl's Guide to Murder / Good Girl, Bad Blood (A Good Girl's Guide to Murder, #1-2))
“
Idiot - A member of a large and powerful tribe whose influence in human affairs has always been dominant and controlling. The Idiot's activity is not confined to any special field of thought or action, but "pervades and regulates the whole." He has the last word in everything; his decision is unappealable. He sets the fashions and opinion of taste, dictates the limitations of speech and circumscribes conduct with a dead-line.
”
”
Ambrose Bierce (The Unabridged Devil's Dictionary)
“
Chronos is clocks, deadlines, watches, calendars, agendas, planners, schedules, beepers. Chronos is time at her worst. Chronos keeps track. ...Chronos is the world's time. Kairos is transcendence, infinity, reverence, joy, passion, love, the Sacred. Kairos is intimacy with the Real. Kairos is time at her best. ...Kairos is Spirit's time. We exist in chronos. We long for kairos. That's our duality. Chronos requires speed so that it won't be wasted. Kairos requires space so that it might be savored. We do in chronos. In kairos we're allowed to be ... It takes only a moment to cross over from chronos into kairos, but it does take a moment. All that kairos asks is our willingness to stop running long enough to hear the music of the spheres.
”
”
Sarah Ban Breathnach
“
Don't start. My mood stays better if you don't start.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Life's more fun when you take the chance that it might end.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Wasted strokes, like missed deadlines, are preventable and costly.
”
”
Lorii Myers (Targeting Success, Develop the Right Business Attitude to be Successful in the Workplace (3 Off the Tee, #1))
“
Don't write when you're angry and under deadline, with time to test it only on friends who know what you mean, not on strangers who don't.
”
”
Gloria Steinem (My Life on the Road)
“
Being a HUGE, UNSTOPPABLE FORCE of creativity and productivity… an hour before the deadline.
”
”
Heidi Priebe (The Comprehensive ENFP Survival Guide)
“
I think when you’re dying you start looking for important things in the corners. You can’t let anything that seems even semi-important pass, because it passes forever. Things take on meaning.
”
”
Chris Crutcher (Deadline)
“
Travel broadens, they say. My personal experience has been that, in the short term at any rate, it merely flattens, aiming its steam-roller of deadlines and details straight at one's daily life, leaving a person flat and gasping at its passage.
”
”
Laurie R. King
“
When they [visitors to his studio:] learn about the six-week daily-strip deadline and the 12-week Sunday-page deadline, a visitor almost never fails to remark: "Gee, you could work real hard, couldn't you, and get several months ahead and then take the time off?"
Being, as I said, a slow learner, it took me until last year to realize what an odd statement that really is. You don't work all of your life to do something so you don't have to do it.
”
”
Charles M. Schulz (My Life with Charlie Brown)
“
I've got no problem with octopuses. It's bugs and spiders that I don't like. Octopuses are cute, in their own 'nature did a lot of drugs' sort of way.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
This is Shaun Mason activating security protocol Campbell. The bridge is out, the trees are coming, and I’m pretty sure my hand is evil. Now gimme some sugar, baby.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
What programmer didn’t live with a deadline over his head?
”
”
B.V. Larson (Battle Station (Star Force, #5))
“
Somehow, with the passage of time, and the deadlines that life imposes, surrendering became the right thing to do.
”
”
Randy Pausch (The Last Lecture)
“
Writing a list of your goals with a deadline is vastly important. For how does a captain know where to go without an outlined map?
”
”
Justin Perry (I Wish I Knew This 20 Years Ago: Understanding The Universal Laws That Govern All Things)
“
Treat your relationship with your writing as an important one. Seperti hubungan kamu dengan pacar, teman-teman dan keluarga. Temukan komitmen untuk terus berjalan maju, dan tentukan target untuk tulisanmu (secara waktu, juga secara kualitas), lalu terapkan disiplin untuk mencapai deadline.
”
”
Winna Efendi (Draf 1: Taktik Menulis Fiksi Pertamamu)
“
Sometimes kids get a mean teacher or a class they don’t like or an inflexible deadline even though that child was “exhausted the night before.” We should not cushion every blow. This is life. Learning to deal with struggle and to develop responsibility is crucial. A good parent prepares the child for the path, not the path for the child. We can still demonstrate gentle and attached parenting without raising children who melt on a warm day.
”
”
Jen Hatmaker (For the Love: Fighting for Grace in a World of Impossible Standards)
“
People reveal as much by their silence as they do by what they say.
”
”
Sandra Brown (Deadline)
“
You can't judge Islam by those people any more than you can judge Christians by abortion clinic bombers or white separatists. Love turn to hate at the fringes of any belief system.
”
”
Chris Crutcher
“
Then you know why I'm not in the mood for sunshine and puppies." I paused. "That expression makes no sense. Why the hell would I ever be in the mood for puppies?"
"Shaun—"
"I could go with sunshine, though. Sunshine is useful. It should really be 'sunshine and shotguns.' Something you'd actually be happy about."
"Shaun—
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
How am I coping? I miss George and the goddamn world is still full of zombies, that's how. Everything else...
Everything else is just details. And those don't really matter to me anymore.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
This is what I do know: A lie, however well-intended, can't prepare you for reality or change the world... To tell the truth is to provide armament against a world too full of cruelties to be defeated with simple falsehoods... It seems to me we owe the world--more, we owe ourselves--the exchange of comfort for the chance that maybe the truth can do what people always say it can. The truth may, given the opportunity, set us free.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Time passes and I am still not through it. Grief isn't something you get over. You live with it. You go on on with it lodged in you. Sometimes I feel like I have swallowed a pile of stones. Grief makes me heavy. It makes me slow. Even on days when I laugh a lot, or dance, or finish a project, or meet a deadline, or celebrate, or make love, it is there. Lodged deep inside of me.
”
”
Ann Hood (Comfort: A Journey Through Grief)
“
Just by observing the adults around me I understood very early on that life goes by in no time at all, yet they're always in such a hurry, so stressed out by deadlines, so eager for now that they needn't think about tomorrow...But if you dread tomorrow, it's because you don't know how to build the present, and when you don't know how to build the present, you tell yourself you can deal with it tomorrow, and it's a lost cause anyway because tomorrow always ends up becoming today, don't you see?
”
”
Muriel Barbery (The Elegance of the Hedgehog)
“
Art is a high calling – fears are coincidental. Coincidental, sneaky and disruptive, we might add, disguising themselves variously as laziness, resistance to deadlines, irritation with materials or surroundings, distraction over the achievements of others – indeed as anything that keeps you from giving your work your best shot. What separates artists from ex-artists is that those who challenge their fears, continue; those who don't, quit.
”
”
David Bayles (Art and Fear)
“
When you're going to play with dead things, do it during the daylight.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Not for nothing are they called deadlines. By the time you reach the final line, sir, you are indeed dead.
”
”
Avi (Lord Kirkle's Money (Beyond the Western Sea, #2))
“
Any ideas I might have had about eternal life are sort of getting stuck in the throat. But it doesn't seem to bother me. Not now. On the contrary, I feel more alive than in a long while. Suddenly it feels good to have a deadline to relate to. As a matter of fact, I've always worked well under pressure.
”
”
Erlend Loe (Naïve. Super)
“
…we have to make the decision in time, we have to mark it, put it in the envelope, stick a stamp on it, and mail it back. We can’t just decide, but then let the deadline pass, because if we do, it’s like we never made the decision to begin with.
”
”
Shelena Shorts (The Syndicate)
“
I think the reason why twentysomethings are so fixated on age is because we feel a pressure to be a certain way at 23, at 25, at 29. There are all of these invisible deadlines with our careers and with love and drinking and drugs. I can’t do coke at 25. I need to be in a LTR at 27. I can’t vomit from drinking at 26. I just can’t! We feel so much guilt for essentially acting our age and making mistakes. We’re obsessed with this idea of being domesticated and having our shit together. It’s kind of sad actually because I don’t think we ever fully get a chance to enjoy our youth. We’re so concerned about doing things "the right way" that we lose any sense of pleasure in doing things the wrong way. Youth may be truly wasted on the young.
”
”
Ryan O'Connell
“
...even saying good-bye isn’t enough. There’s always one more thing you should have had the time to say, or do, or ask. There’s always going to be that one missing piece.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Sometimes you need lies to stay alive.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Hysteria takes too much energy to be maintained forever.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
I recommend Avon Skin-So-Soft. It’s a bath product. It smells like someone fed a Disney Princess through a juicer, but it works better than anything else on the market.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
You know what? Fuck it. Just fuck it. The Rising didn't manage to wipe out the human race, it just made us turn into even bigger assholes than we were before. Hear that, mad science? You failed. You were supposed to kill us all, and instead you turned us into monsters.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Nick... I hope one day you find you a woman who loves you like my Melissa loved me. Whatever you do, boy, don't turn your back on her. If she says she needs you for something, don't matter how stupid it sounds or what deadline you got, you go to her and you do it. Screw work or whatever else. In the end, the only things that matter are the people in your life. The ones who make your life worth living and whose smiles light up your world. Don't ever push them aside for fair-weather friends. Everything else is just cheap window dressing that you can replace. But once them people are gone..." He winced. "You can't buy back time, Nick. Ever. It's the only thing in life you can't get more of, and it's the one thing that will mercilessly tear you up when it's gone. It takes pity on no soul and no heart. And all those fools who tell you it gets easier in time are lying dumb-asses.
Losing someone you really love don't never get easier. You just go a few hours longer without breaking down. That's all... that's all. - Bubba
”
”
Sherrilyn Kenyon
“
Each time a survivor resurfaced, people were quick to say what does she want, why did it take her so long, why now, why not then, why not faster. But damage does not stick to deadlines. If she emerges, why don’t we ask her how it was possible she lived with that hurt for so long, ask who taught her to never uncover it.
”
”
Chanel Miller (Know My Name: A Memoir)
“
As a king can wear a crown, a crown can also weary a king.
”
”
Anthony Liccione
“
Be good. Be kind to each other. And if there's somebody you love, tell them. The world always needs more love.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
A hammer made of deadlines is the surest tool for crushing writer's block.
”
”
Ryan Lilly
“
We have now successfully passed all our deadlines without meeting any of them.
”
”
Jon Gertner (The Idea Factory: Bell Labs and the Great Age of American Innovation)
“
Love, in the universal sense, is unconditional acceptance. In the individual sense, the one-on-one sense, try this: we can say we love each other if my life is better because you're in it and your life is better because I'm in it. The intensity of love is weighed by how much better." -Deadline
”
”
Chris Crutcher
“
When I looked up at my father as a boy, I thought being a man was having control. Being the master and commander of your own destiny. How could any boy know that freedom is lost the moment you become a man. Things start to count. To press in. Constricting slowly, inevitably, creating a cage of inconveniences and duties and deadlines and failed plans and lost friends. I’m tired of people doubting. Of people choosing to believe they know what is possible because of what has happened before.
”
”
Pierce Brown (Morning Star (Red Rising, #3))
“
So you didn’t tell me it was a messed-up idea to keep this all a secret because. . .”
“Because experience is the only teacher,” Hey-Soos says. “Even if I could have told you, it would have been a lecture. Why do you think kids don’t listen to their parents, or people don’t leave churches and do what the preacher tells them? There’s only one thing that’s universal.”
“What’s that?”
“The truth.
”
”
Chris Crutcher (Deadline)
“
I think I just had a minor psychotic episode or maybe a breakdown or something, but it's cool; I'm feeling basically okay now," I replied, closing the van doors. "You?
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
It was 9:30 P.M., just an hour from deadline for the second edition. Woodward began typing:
A $25,000 cashier's check, apparently earmarked for the campaign chest of President Nixon, was deposited in April in the bank account of Bernard L. Barker, one of the five men arrested at the break-in and alleged bugging attempt at Democratic National Committee headquarters here June 17.
The last page of copy was passed to Sussman just at the deadline. Sussman set his pen and pipe down on his desk and turned to Woodward. 'We've never had a story like this,' he said. 'Just never.'
-- Carl Bernstein, Bob Woodward
”
”
Carl Bernstein (All the President’s Men)
“
As you probably know, for every piece of subpar work you accept, for every missed deadline you let slip, you begin to feel resentment and then anger. You no longer just think the work is bad: you think the person is bad. This makes it harder to have an even-keeled conversation. You start to avoid talking to the person at all.
”
”
Kim Malone Scott (Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity)
“
We always give our best when our back is against the wall. We will write a superlative essay when pushing hard against a deadline, make the most innovative presentation when our job is in jeopardy, and study the hardest when the exam is the next day.
”
”
Twinkle Khanna (Mrs Funnybones: She's just like You and a lot like Me)
“
The only truly ruined people are those who believe they are.
”
”
Chris Crutcher (Deadline)
“
If I could have you after every nightmare, I’d have ten a night.
”
”
Sandra Brown (Deadline)
“
New orders: Make sure everybody who doesn't want to live here is aboard in five minutes. We are leaving.
-Captain Kevyn Andreyasn
”
”
Howard Tayler (Resident Mad Scientist (Schlock Mercenary, #6))
“
Good for you Woods. You're not as dumb as you look. Come to think of it, no one's as dumb as you look.
”
”
Randy Alcorn (Deadline (Ollie Chandler #1))
“
From: Beth Fremont
To: Jennifer Scribner-Snyder
Sent: Thurs, 09/30/1999 3:42 PM
Subject: If you were Superman …
… and you could choose any alter ego you wanted, why the hell would you choose to spend your Clark Kent hours — which already suck because you have to wear glasses and you can’t fly — at a newspaper? Why not pose as a wealthy playboy like Batman? Or the leader of a small but important nation like Black Panther? Why would you choose to spend your days on deadline, making crap money, dealing with terminally crabby editors?
”
”
Rainbow Rowell (Attachments)
“
But why must everything always have a practical application? I'd been such a diligent soldier for years - working, producing, never missing a deadline, taking care of my loved ones, my gums and my credit record, voting, etc. Is this lifetime supposed to be only about duty?
”
”
Elizabeth Gilbert (Eat, Pray, Love)
“
I wouldn’t want to live forever. What would be the point in that? Aren’t you hungry for something? Don’t you have dreams? What weight and significance do your dreams have if they don’t have a deadline? If you don’t have to chase them today because you can do it tomorrow, in a week, a year, or in a hundred years’ time?
”
”
L.J. Shen (Vicious (Sinners of Saint, #1))
“
Some called it a witch hunt, said she’s after him. I ask, starting when. Mark the day. Trace it back. I can almost guarantee that after the assault she tried to live her life. Ask her what she did the next day and she’d say, well, I went to work. She didn’t pick up a pitchfork, hire a lawyer. She made her bed, buttoned up her shirt, took shower after shower. She tried to believe she was unchanged, to move on until her legs gave out. Every woman who spoke out did so because she hit a point where she could no longer live another day in the life she tried to build. So she turned, slowly, back around to face it. Society thinks we live to come after him. When in fact, we live to live. That’s it. He upended that life, and we tried to keep going, but couldn’t. Each time a survivor resurfaced, people were quick to say what does she want, why did it take her so long, why now, why not then, why not faster. But damage does not stick to deadlines. If she emerges, why don’t we ask her how it was possible she lived with that hurt for so long, ask who taught her to never uncover it.
”
”
Chanel Miller (Know My Name)
“
I figure if Doc is right about the time I have left,I should wrap up my adolescence in the next few days, get into my early productive stages about the third week of school, go through my midlife crisis during Martin Luther King Jr's birthday, redouble my efforts at productivity and think about my legacy, say, Easter, and start cashing in my 401(k)s a couple weeks before Memorial Day.
”
”
Chris Crutcher (Deadline)
“
There are two synergistic approaches for increasing productivity that are inversions of each other:
1. Limit tasks to the important to shorten work time (80/20).
2. Shorten work time to limit tasks to the important (Parkinson's Law).
The best solution is to use both together: Identify the few critical tasks that contribute most to income and schedule them with very short and clear deadlines.
”
”
Timothy Ferriss (The 4-Hour Workweek)
“
I’m Apollo,” I continued. “And this is Meg. I believe we’re expected? As in…hard deadline at sunset or the city burns?” The guard took a deep breath, as if it pained him to move. Keeping one finger in his novel, he picked up a pen and slapped it on the counter next to the sign-in book. “Names. IDs.” “You need our IDs to take us prisoner?” I asked.
”
”
Rick Riordan (The Tower of Nero (The Trials of Apollo, #5))
“
Character is more than just having principles. It’s a learned capacity to live by your principles. Character skills equip a chronic procrastinator to meet a deadline for someone who matters deeply to them, a shy introvert to find the courage to speak out against an injustice, and the class bully to circumvent a fistfight with his teammates before a big game. Those are the skills that great kindergarten teachers nurture—and great coaches cultivate.
”
”
Adam M. Grant (Hidden Potential: The Science of Achieving Greater Things)
“
It's better to go out with a bang and a press release than with a whimper and a secret.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Things it is not polite to discuss at the dinner table: politics, religion, and the walking dead.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
I like to think of myself as a reasonable man. But I have buried too many friends in the too-recent past, and I have seen too many lies go unquestioned, and too many questions go unasked. There is a time when even reasonable men must begin to take unreasonable actions. To do anything else is to be less than human.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
You don't need special traits, special genes, or special motivation to write a lot. You don't need to want to write--people rarely feel like doing unpleasant tasks that lack deadlines--so don't wait until you feel like it. Productive writing comes from harnessing the power of habit, and habits come from repetition
p.129
”
”
Paul J. Silvia (How to Write a Lot: A Practical Guide to Productive Academic Writing)
“
You have to set the time frame for accomplishing your goal. If you don’t, it may take forever to reach your destination and you may get tired and change your focus. Consequently, to help you obtain and keep the sense of urgency that will help you stay focused, you have to set a deadline by which the goal has to be achieved.
”
”
Anna Szabo (Turn Your Dreams And Wants Into Achievable SMART Goals!)
“
I am shocked to find that some people think a 2 star 'I liked it' rating is a bad rating. What? I liked it. I LIKED it! That means I read the whole thing, to the last page, in spite of my life raining comets on me. It's a good book that survives the reading process with me. If a book is so-so, it ends up under the bed somewhere, or maybe under a stinky judo bag in the back of the van. So a 2 star from me means,yes, I liked the book, and I'd loan it to a friend and it went everywhere in my jacket pocket or purse until I finished it. A 3 star means that I've ignored friends to finish it and my sink is full of dirty dishes. A 4 star means I'm probably in trouble with my editor for missing a deadline because I was reading this book. But I want you to know . . . I don't finish books I don't like. There's too many good ones out there waiting to be found. Robin Hobb, author
”
”
Robin Hobb
“
Like I said before, Rudy says, it's all about differences. Something about humans really doesn't like them, when they are the very thing we should embrace. If someone's different from you and it scares you or makes you mad, that's God telling you to take a closer look. If you're scared or mad, that's about you, not about the person who scares or angers you.
”
”
Chris Crutcher
“
For most of us, we have warmer feelings for the projects we worked on where everything seemed to go wrong. We remember how the group stayed at work until 3 a.m., ate cold pizza and barely made the deadline. Those are the experiences we remember as some of our best days at work. It was not because of the hardship, per se, but because the hardship was shared. It is not the work we remember with fondness, but the camaraderie, how the group came together to get things done. And the reason is, once again, natural. In an effort to get us to help one another during times of struggle, our bodies release oxytocin. In other words, when we share the hardship, we biologically grow closer.
”
”
Simon Sinek (Leaders Eat Last: Why Some Teams Pull Together and Others Don't)
“
I knew I was putting you under immense pressure when I rejected your work the other day. I set an impossible deadline - yet you have met it with work that I can only call outstanding. As your teacher, I had to push you to your limits so that you could recognize your own true potential.
”
”
A.P.J. Abdul Kalam
“
Experience is the only teacher,” Hey-Soos says. “Even if I could have told you, it would have been a lecture. Why do you think kids don’t listen to their parents, or people don’t leave churches and do what the preacher tells them?
”
”
Chris Crutcher (Deadline)
“
Science doesn’t work like that. It doesn’t do deadlines or consolation trophies. You can design the perfect study, sleep one hour a night, feed on nothing but despair and Lean Cuisine for months on end, and your results can still be the opposite of what you were hoping to find. Science doesn’t give a shit. Science is reliable in its variability. Science does whatever the fuck it wants. God, I love science.
”
”
Ali Hazelwood (Love on the Brain)
“
Gods aren't great with deadlines.
The concept of having a limited time to do something just doesn't make much sense to an immortal. Since turning into Lester Papadopoulos, I'd got used to the idea: go here by this date or the world ends. Get this item by next week or everyone you know will die.
”
”
Rick Riordan (The Tower of Nero (The Trials of Apollo, #5))
“
I am tired of shooting zombie deer that wander past our safety zone. Well, okay. I'm not really tired of that part. That part is pretty cool. Suck it, Bambi.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
The Masons may not have taught me much about how to treat a guest, but they taught me not to shoot at them unless it was absolutely necessary.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Human beings always want explanations. They have to know everything about everything and they have to know it immediately.
”
”
Steven Cooper (Deadline: A Novel)
“
The deadline is at midnight in America; dawn, 5 A.M., in England, and 8:00 A.M., early morning, in Iraq. The Americans tie yellow ribbons around oak trees, hoping for their sons' safe return home. The Iraqis tie green ribbons around the Shrine of the Imam al-Hussain, praying for God's protection. In the coldest month, the coldest war of the modern age is declared.
”
”
Betool Khedairi (A Sky So Close)
“
...If there’s a God, there are plenty of people who know where he is.” I shrugged, still watching the sky. ... “I just want to know that he’s there, so that I can die knowing there’s going to be someone I can punch in the mouth on the other end.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
You put yourself out there in the truest way you can and hope others do the same. You'll connect or you won't, but you did what you could. It's like playing ball in some way. There are guys on the team, like Cody, I'd give my life for. But you have to be willing to lay down your life for all of them if you want to put the best you on the field. Every guy on that field has to believe you'll bring nothing back off the field with you.
”
”
Chris Crutcher
“
Sussman had the ability to seize facts and lock them in his memory, where they remained poised for instants recall. More than any other editor at the Post, or Bernstein and Woodward, Sussman became a walking compendium of Watergate knowledge, a reference source to be summoned when even the library failed. On a deadline, he would pump these facts into a story in a constant infusion, working up a body of significant information to support what otherwise seemed like the weakest of revelations. In Sussman's mind, everything fitted. Watergate was a puzzle and he was a collector of the pieces.
-- Carl Bernstein, Bob Woodward
”
”
Carl Bernstein (All the President’s Men)
“
A martyr's just a casualty with really good PR. I'd rather be a living coward any day.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
A professional who doesn't deliver as committed is not just lazy, he is a liar.
”
”
Amit Kalantri (Wealth of Words)
“
He believed that anything could be reverse-engineered. If one human or group of humans put something together, then another human or group of humans could take it apart again. It was a basic principle. All that was required was empathy and thought and imagination. And he liked pressure. He liked deadlines. He liked a short and finite time to crack a problem. He liked a quiet space to work in. And he liked a similar mind to work with.
”
”
Lee Child (The Hard Way (Jack Reacher, #10))
“
The fastest way to revise a piece of work is to send it, late at night, to someone whose opinion you fear. Then rewrite it, praying you'll finish in time to send a new version by morning.
”
”
Sarah Manguso (300 Arguments: Essays)
“
He had only just made the Elysian deadline; hanging onto the typescript until the last moment in case there was something still to be done; two sentences turned into one, one sentence broken into two, the substitution of a slightly resistant adjective to engender a moment’s reflection, in short, the joys of editing, all carried out without forgetting the art that disguises art.
”
”
Edward St. Aubyn (Lost for Words)
“
i started trying to think what the best advice
i'd been given over the years was.
and it came from
stephen king
twenty years ago, at the height of the success of
sandman.
i was writing a comic that people loved and were taking
seriously. king liked sandman and my novel with terry pratchett, good omens, and he saw the madness, the
long singing lines, all that, and his advice was this:
'this is really great. you should enjoy it.'
and i didn't.
best advice i got that i ignored. instead i
worried about it. i worried about the next deadline,
the next idea, the next story. there wasn't a
moment for the next fourteen or fifteen years that
i wasn't writing something in my head, or wondering
about it. and i didn't stop and look around and go,
this is really fun.
”
”
Neil Gaiman (Art Matters: Because Your Imagination Can Change the World)
“
We can draw no deadlines for God. He hastens or He delays as he sees fit. And his timing is all-loving toward his children. On, that we might learn to be patient in the hour of darkness. I don't mean that we make peace with darkness. We fight for joy. But we fight as those who are saved by grace and held by Christ. We say...that our night will soon- in God's good timing- turn to day.
”
”
John Piper (When I Don't Desire God: How to Fight For Joy)
“
Stress is not because of work—this is important to remember. Everybody thinks their job is stressful. No job is stressful. There are many jobs that could present challenging situations. There could be nasty bosses, insecure colleagues, emergency rooms, impossible deadlines—or you might even find yourself in the middle of a war zone! But these are not inherently stressful. It is our compulsive reaction to the situations in which we are placed that causes stress. Stress is a certain level of internal friction. One can easily lubricate the inner mechanism with some amount of inner work and awareness. So, it is your inability to handle your own system that is stressing you out. On some level, you do not know how to handle your body, mind, and emotions; that is the problem. How
”
”
Sadhguru (Inner Engineering: A Yogi's Guide to Joy)
“
Being overwhelmed can lead to procrastination, which often leads to being chronically late for deadlines and appointments. Being chronically late can take a toll on your self-esteem and damage your relationships. You’ve probably heard your whole life that you are uncaring, selfish, immature, or worse. Executive function impairment is tied directly to a distorted sense of time and a struggle to manage it.
”
”
Terry Matlen (The Queen of Distraction: How Women with ADHD Can Conquer Chaos, Find Focus, and Get More Done)
“
The desire to make art begins early. Among the very young this is encouraged (or at least indulged as harmless) but the push toward a 'serious' education soon exacts a heavy toll on dreams and fantasies....Yet for some the desire persists, and sooner or later must be addressed. And with good reason: your desire to make art -- beautiful or meaningful or emotive art -- is integral to your sense of who you are. Life and Art, once entwined, can quickly become inseparable; at age ninety Frank Lloyd Wright was still designing, Imogen Cunningham still photographing, Stravinsky still composing, Picasso still painting.
But if making art gives substance to your sense of self, the corresponding fear is that you're not up to the task -- that you can't do it, or can't do it well, or can't do it again; or that you're not a real artist, or not a good artist, or have no talent, or have nothing to say. The line between the artist and his/her work is a fine one at best, and for the artist it feels (quite naturally) like there is no such line. Making art can feel dangerous and revealing. Making art is dangerous and revealing. Making art precipitates self-doubt, stirring deep waters that lay between what you know you should be, and what you fear you might be. For many people, that alone is enough to prevent their ever getting started at all -- and for those who do, trouble isn't long in coming. Doubts, in fact, soon rise in swarms:
"I am not an artist -- I am a phony. I have nothing worth saying. I'm not sure what I'm doing. Other people are better than I am. I'm only a [student/physicist/mother/whatever]. I've never had a real exhibit. No one understands my work. No one likes my work. I'm no good.
Yet viewed objectively, these fears obviously have less to do with art than they do with the artist. And even less to do with the individual artworks. After all, in making art you bring your highest skills to bear upon the materials and ideas you most care about. Art is a high calling -- fears are coincidental. Coincidental, sneaky and disruptive, we might add, disguising themselves variously as laziness, resistance to deadlines, irritation with materials or surroundings, distraction over the achievements of others -- indeed anything that keeps you from giving your work your best shot. What separates artists from ex-artists is that those who challenge their fears, continue; those who don't, quit. Each step in the artmaking process puts that issue to the test.
”
”
David Bayles (Art and Fear)
“
I like to think of myself as a reasonable man. I suppose that's true to everyone. Even the people we'd paint as the villains of the piece, given leave, doubtless consider themselves reasonable. It's a part of the human psyche.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Strictly speaking, I never had nor do I have projects. I simply get carried away by the circumstances. I accept the ones that seem pleasant and try to avoid the ones I don’t like… If I think of a story, and I don’t feel bothered writing it, then perfect, I write it. And if I can’t think of anything, that won’t make me commit suicide or bring me down into depression. I take literature as a pleasant activity, without deadlines or schedules, and never as a job or a burden that creates inconveniences or pains.
During certain times in my life I’ve had to carry out very unpleasant jobs (for example, I was an office worker), and for that reason I would never let literature (which is, above all, a game and a pleasure) turn out to be a job.
”
”
Fernando Sorrentino
“
From something as simple as what goes in to a good meatloaf to the not so simple - religion, culture, how you should vote, every damn thing you think or believe, your reactions, your behavior - were partially shaped by who and what your parents were.
”
”
Sandra Brown (Deadline)
“
Human beings shouldn't have to enter such doors, shouldn't have to stay behind them. No moon ever entered there, no stars, no anything at all. They were worse than the grave, for in the grave is an absence of consciousness. And God, she reflected, ordered the grave for all of us; but God didn't order such burrows in a third-class New York City Hotel.
”
”
Cornell Woolrich (Deadline at Dawn)
“
At the point where he, today's Ivan Ilyich, began to emerge, all the pleasures that had seemed so real melted away now before his eyes and turned into something trivial and often disgusting.
And the further he was from childhood, the nearer he got to the present day, the more trivial and dubious his pleasures appeared. It started with law school. That had retained a little something that was really good: there was fun, there was friendship, there was hope. But in the last years the good times had become more exceptional. Then, at the beginning of his service with the governor, some good times came again: memories of making love to a woman. Then it became all confused, and the good times were not so many. After that there were fewer still; the further he went the fewer there were.
Marriage. . .an accident and such a disappointment, and his wife's bad breath, and all that sensuality and hypocrisy! And the deadlines of his working life, and those money worries, going on for a year, two years, ten, twenty - always the same old story. And the longer it went on the deadlier it became.
'It's as if I had been going downhill when I thought I was going uphill. That's how it was. In society's opinion I was heading uphill, but in equal measure life was slipping away from me...And now it's all over. Nothing left but to die!
”
”
Leo Tolstoy (The Death of Ivan Ilych)
“
If your boss asks you to do a task... You'll stay late for work to make sure it's done. You'll be confident that your boss wouldn't have asked you if he/she didn't trust that you could do it. You wouldn't allow anyone or anything to distract you. No matter how hard it is, it's not an option, you'll find a way to make it happen. You'll not only find time, you'll try to get it done before the deadline. So, why when God gives you a task... you allow fear to consume you, find excuses, allow distractions, care about what people think and assume it's impossible? If He gave it to you, He trusts you CAN get it done. Yes, they'll be distractions. And no it's not going to be easy, but know that it is POSSIBLE!!! Answer the call!
”
”
Yvonne Pierre (The Day My Soul Cried: A Memoir)
“
As she made coffee in the kitchen and tried to spoon the frozen ice-cream from its carton without snapping the shaft off the spoon, Elizabeth was struck, not for the first time, by the thought that her life was entirely frivolous.
It was a rush and slither of trivial crises; of uncertain cash-flow, small triumphs, occasional sex and too many cigarettes; of missed deadlines that turned out not to matter; of arguments, new clothes, bursts of altruism and sincere resolutions to address the important things. Of all these and the other experiences that made up her life, the most significant aspect was the one suggested by the words 'turned out not to matter'. Although she was happy enough with what she had become, it was this continued sense of the easy, the inessential nature of what she did, that most irritated her. She thought of Tom Brennan, who had known only life or death, then death in life. In her generation there was no intensity.
”
”
Sebastian Faulks (Birdsong)
“
Boo-hoo," said Dr Abbey. "Let me know when you people want to grow a pair and join the scientific community. We're looking for answers. We'd love access to your lab equipment."
"You mean join the mad scientists," spat Kelly, guilt turning into anger in an instant.
"You say potato, I say pass the jumper cables," said Dr Abbey.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
Our story opens where countless stories have ended in the last twenty-seven years: with an idiot—in this case, Rebecca Atherton, head of the After the End Times Irwins, winner of the Golden Steve-o Award for valor in the face of the undead—deciding it would be a good idea to go out and poke a zombie with a stick to see what happens.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
There are too many famous Steve Jobs anecdotes to count, but several of them revolve around one theme: his unwillingness to leave well enough alone. His products had to be perfect; they had to do what they promised, and then some. And even though deadlines loomed and people would have to work around the clock, he would regularly demand more from his teams than they thought they could provide. The result? The most successful company in the history of the world and products that inspire devotion that is truly unusual for a personal computer or cell phone.
”
”
Ryan Holiday (Perennial Seller: The Art of Making and Marketing Work that Lasts)
“
Few people make sound or sustainable decisions in an atmosphere of chaos. The more serious the situation, usually accompanied by a deadline, the more likely everyone will get excited and bounce around like water on a hot skillet. At those times I try to establish a calm zone but retain a sense of urgency. Calmness protects order, ensures that we consider all the possibilities, restores order when it breaks down, and keeps people from shouting over each other. You are in a storm. The captain must steady the ship, watch all the gauges, listen to all the department heads, and steer through it. If the leader loses his head, confidence in him will be lost and the glue that holds the team together will start to give way. So assess the situation, move fast, be decisive, but remain calm and never let them see you sweat.
”
”
Colin Powell (It Worked for Me: In Life and Leadership)
“
How completely satisfying to turn from our limitations to a God who has none. Eternal years lie in His heart. For Him time does not pass, it remains; and those who are in Christ share with Him all the riches of limitless time and endless years. God never hurries. There are no deadlines against which He must work. Only to know this is to quiet our spirits and relax our nerves. For those out of Christ, time is a devouring beast; before the sons of the new creation time crouches and purrs and licks their hands. The foe of the old human race becomes the friend of the new, and the stars in their courses fight for the man God delights to honor. This we may learn from the divine infinitude.
”
”
A.W. Tozer (The Knowledge of the Holy)
“
The other thing that I would say about writer's block is that it can be very, very subjective. By which I mean, you can have one of those days when you sit down and every word is crap. It is awful. You cannot understand how or why you are writing, what gave you the illusion or delusion that you would every have anything to say that anybody would ever want to listen to. You're not quite sure why you're wasting your time. And if there is one thing you're sure of, it's that everything that is being written that day is rubbish. I would also note that on those days (especially if deadlines and things are involved) is that I keep writing. The following day, when I actually come to look at what has been written, I will usually look at what I did the day before, and think, "That's not quite as bad as I remember. All I need to do is delete that line and move that sentence around and its fairly usable. It's not that bad." What is really sad and nightmarish (and I should add, completely unfair, in every way. And I mean it -- utterly, utterly, unfair!) is that two years later, or three years later, although you will remember very well, very clearly, that there was a point in this particular scene when you hit a horrible Writer's Block from Hell, and you will also remember there was point in this particular scene where you were writing and the words dripped like magic diamonds from your fingers -- as if the Gods were speaking through you and every sentence was a thing of beauty and magic and brilliance. You can remember just as clearly that there was a point in the story, in that same scene, when the characters had turned into pathetic cardboard cut-outs and nothing they said mattered at all. You remember this very, very clearly. The problem is you are now doing a reading and you cannot for the life of you remember which bits were the gifts of the Gods and dripped from your fingers like magical words and which bits were the nightmare things you just barely created and got down on paper somehow!! Which I consider most unfair. As a writer, you feel like one or the other should be better. I wouldn't mind which. I'm not somebody who's saying, "I really wish the stuff from the Gods was better." I wouldn't mind which way it went. I would just like one of them to be better. Rather than when it's a few years later, and you're reading the scene out loud and you don't know, and you cannot tell. It's obviously all written by the same person and it all gets the same kind of reaction from an audience. No one leaps up to say, "Oh look, that paragraph was clearly written on an 'off' day."
It is very unfair. I don't think anybody who isn't a writer would ever understand how quite unfair it is.
”
”
Neil Gaiman
“
I do not write every day. I write to the questions and issues before me. I write to deadlines. I write out of my passions. And I write to make peace with my own contradictory nature. For me, writing is a spiritual practice. A small bowl of water sits on my desk, a reminder that even if nothing is happening on the page, something is happening in the room--evaporation. And I always light a candle when I begin to write, a reminder that I have now entered another realm, call it the realm of the Spirit. I am mindful that when one writes, one leaves this world and enters another.
My books are collages made from journals, research, and personal experience. I love the images rendered in journal entries, the immediacy that is captured on the page, the handwritten notes. I love the depth of ideas and perspective that research brings to a story, be it biological or anthropological studies or the insights brought to the page by the scholarly work of art historians.
When I go into a library, I feel like I am a sleuth looking to solve a mystery. I am completely inspired by the pursuit of knowledge through various references. I read newpapers voraciously. I love what newspapers say about contemporary culture. And then you go back to your own perceptions, your own words, and weigh them against all you have brought together. I am interested in the kaleidoscope of ideas, how you bring many strands of thought into a book and weave them together as one piece of coherent fabric, while at the same time trying to create beautiful language in the service of the story. This is the blood work of the writer.
Writing is also about a life engaged. And so, for me, community work, working in the schools or with grassroots conservation organizations is another critical component of my life as a writer. I cannot separate the writing life from a spiritual life, from a life as a teacher or activist or my life intertwined with family and the responsibilities we carry within our own homes. Writing is daring to feel what nurtures and breaks our hearts. Bearing witness is its own form of advocacy. It is a dance with pain and beauty.
”
”
Terry Tempest Williams
“
But when the springtime turns to dust
(A thousand shades of blood and rust)
And everything is ash and stone
(Contagion writ in blood and bone)
Then what exists to have and hold?
(What story, then, has not been told?)
Let this be my sacred vow
(O Mother Mary hear me now):
I will not fail, I will not fall
(Though Heaven, Hell and Chaos call).
We are the children of the Risen.
This world our home, this prayer our prison.
”
”
Mira Grant (Deadline (Newsflesh, #2))
“
There can be no question that Musk has mastered the art of getting the most out of his employees. Interview three dozen SpaceX engineers and each one of them will have picked up on a managerial nuance that Musk has used to get people to meet his deadlines. One example from Brogan: Where a typical manager may set the deadline for the employee, Musk guides his engineers into taking ownership of their own delivery dates. “He doesn’t say, ‘You have to do this by Friday at two P.M.,’” Brogan said. “He says, ‘I need the impossible done by Friday at two P.M. Can you do it?’ Then, when you say yes, you are not working hard because he told you to. You’re working hard for yourself. It’s a distinction you can feel. You have signed up to do your own work.” And by recruiting hundreds of bright, self-motivated people, SpaceX has maximized the power of the individual. One person putting in a sixteen-hour day ends up being much more effective than two people working eight-hour days together. The individual doesn’t have to hold meetings, reach a consensus, or bring other people up to speed on a project. He just keeps working and working and working. The ideal SpaceX employee is someone like Steve Davis, the director of advanced projects at SpaceX. “He’s been working sixteen hours a day every day for years,” Brogan said. “He gets more done than eleven people working together.
”
”
Ashlee Vance (Elon Musk: Inventing the Future)
“
THE URGENCY ADDICTION Some of us get so used to the adrenaline rush of handling crises that we become dependent on it for a sense of excitement and energy. How does urgency feel? Stressful? Pressured? Tense? Exhausting? Sure. But let’s be honest. It’s also sometimes exhilarating. We feel useful. We feel successful. We feel validated. And we get good at it. Whenever there’s trouble, we ride into town, pull out our six shooter, do the varmint in, blow the smoke off the gun barrel, and ride into the sunset like a hero. It brings instant results and instant gratification. We get a temporary high from solving urgent and important crises. Then when the importance isn’t there, the urgency fix is so powerful we are drawn to do anything urgent, just to stay in motion. People expect us to be busy, overworked. It’s become a status symbol in our society—if we’re busy, we’re important; if we’re not busy, we’re almost embarrassed to admit it. Busyness is where we get our security. It’s validating, popular, and pleasing. It’s also a good excuse for not dealing with the first things in our lives. “I’d love to spend quality time with you, but I have to work. There’s this deadline. It’s urgent. Of course you understand.” “I just don’t have time to exercise. I know it’s important, but there are so many pressing things right now. Maybe when things slow down a little.
”
”
Stephen R. Covey (First Things First)
“
How to describe the things we see onscreen, experiences we have that are not ours? After so many hours (days, weeks, years) of watching TV—the morning talk shows, the daily soaps, the nightly news and then into prime time (The Bachelor, Game of Thrones, The Voice)—after a decade of studying the viral videos of late-night hosts and Funny or Die clips emailed by friends, how are we to tell the difference between them, if the experience of watching them is the same? To watch the Twin Towers fall and on the same device in the same room then watch a marathon of Everybody Loves Raymond. To Netflix an episode of The Care Bears with your children, and then later that night (after the kids are in bed) search for amateur couples who’ve filmed themselves breaking the laws of several states. To videoconference from your work computer with Jan and Michael from the Akron office (about the new time-sheet protocols), then click (against your better instincts) on an embedded link to a jihadi beheading video. How do we separate these things in our brains when the experience of watching them—sitting or standing before the screen, perhaps eating a bowl of cereal, either alone or with others, but, in any case, always with part of us still rooted in our own daily slog (distracted by deadlines, trying to decide what to wear on a date later)—is the same? Watching, by definition, is different from doing.
”
”
Noah Hawley (Before the Fall)
“
Hazel squinted. “How far?” “Just over the river and through the woods.” Percy raised an eyebrow. “Seriously? To Grandmother’s house we go?” Frank cleared his throat. “Yeah, anyway.” Hazel clasped her hands in prayer. “Frank, please tell me she’ll let us spend the night. I know we’re on a deadline, but we’ve got to rest, right? And Arion saved us some time. Maybe we could get an actual cooked meal?” “And a hot shower?” Percy pleaded. “And a bed with, like, sheets and a pillow?” Frank tried to imagine Grandmother’s face if he showed up with two heavily armed friends and a harpy. Everything had changed since his mother’s funeral, since the morning the wolves had taken him south. He’d been so angry about leaving. Now, he couldn’t imagine going back. Still, he and his friends were exhausted. They’d been traveling for more than two days without decent food or sleep. Grandmother could give them supplies. And maybe she could answer some questions that were brewing in the back of Frank’s mind—a growing suspicion about his family gift. “It’s worth a try,” Frank decided. “To Grandmother’s house we go.” Frank was so distracted, he would have walked right into the ogres’ camp. Fortunately Percy pulled him back.
”
”
Rick Riordan (The Son of Neptune (The Heroes of Olympus, #2))
“
Good follow-up is just as important as the meeting itself. The great master of follow-up was Alfred Sloan, the most effective business executive I have ever known. Sloan, who headed General Motors from the 1920s until the 1950s, spent most of his six working days a week in meetings—three days a week in formal committee meetings with a set membership, the other three days in ad hoc meetings with individual GM executives or with a small group of executives. At the beginning of a formal meeting, Sloan announced the meeting’s purpose. He then listened. He never took notes and he rarely spoke except to clarify a confusing point. At the end he summed up, thanked the participants, and left. Then he immediately wrote a short memo addressed to one attendee of the meeting. In that note, he summarized the discussion and its conclusions and spelled out any work assignment decided upon in the meeting (including a decision to hold another meeting on the subject or to study an issue). He specified the deadline and the executive who was to be accountable for the assignment. He sent a copy of the memo to everyone who’d been present at the meeting. It was through these memos—each a small masterpiece—that Sloan made himself into an outstandingly effective executive.
”
”
Peter F. Drucker (The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials))
“
He had at most five minutes of life left. He said that those five minutes were an endless deadline, a colossal wealth. It seemed to him that he lived so many lives in those five minutes that he had no time to think about the final moment, and he even had to attend to different matters. He calculated the time necessary to say goodbye to his comrades and set aside a couple of minutes for that purpose. Then he allotted another two minutes to think about himself one last time and to look around one last time.
After bidding farewell to his comrades, those two minutes he had reserved for thinking about himself arrived. He already knew in advance what he would think about: he wanted to imagine, as soon as possible and with utmost clarity, what he could become. At that moment, he existed and lived, and three minutes later he would be someone or something, but who? And where? He believed he would find the answer to all of that in those two minutes!
Oh, if only he wouldn't die! If life could be restored to him! What eternity it would be! And all for himself! In that case, he would turn every minute into a whole century, without losing a single one, he would savor each moment and not waste anything! He said that this idea eventually degenerated into such rage that he wished to be executed as soon as possible.
”
”
Fyodor Dostoevsky (The Idiot)
“
Anything Bunny wrote was bound to be alarmingly original, since he began with such odd working materials and managed to alter them further by his befuddled scrutiny, but the John Donne paper must have been the worst of all the bad papers he ever wrote (ironic, given that it was the only thing he ever wrote that saw print. After he disappeared, a journalist asked for an excerpt from the missing young scholar's work and Marion gave him a copy of it, a laboriously edited paragraph of which eventually found its way into People magazine).
Somewhere, Bunny had heard that John Donne had been acquainted with Izaak Walton, and in some dim corridor of his mind this friendship grew larger and larger, until in his mind the two men were practically interchangeable. We never understood how this fatal connection had established itself: Henry blamed it on Men of Thought and Deed, but no one knew for sure. A week or two before the paper was due, he had started showing up in my room about two or three in the morning, looking as if he had just narrowly escaped some natural disaster, his tie askew and his eyes wild and rolling. 'Hello, hello,' he would say, stepping in, running both hands through his disordered hair. 'Hope I didn't wake you, don't mind if I cut on the lights, do you, ah, here we go, yes, yes…' He would turn on the lights and then pace back and forth for a while without taking off his coat, hands clasped behind his back, shaking his head. Finally he would stop dead in his tracks and say, with a desperate look in his eye: 'Metahemeralism.
Tell me about it. Everything you know. I gotta know something about metahemeralism.'
'I'm sorry. I don't know what that is.'
'I don't either,' Bunny would say brokenly. 'Got to do with art or pastoralism or something. That's how I gotta tie together John Donne and Izaak Walton, see.' He would resume pacing.
'Donne. Walton. Metahemeralism. That's the problem as I see it.'
'Bunny, I don't think "metahemeralism" is even a word.'
'Sure it is. Comes from the Latin. Has to do with irony and the pastoral. Yeah. That's it. Painting or sculpture or something, maybe.'
'Is it in the dictionary?'
'Dunno. Don't know how to spell it. I mean' – he made a picture frame with his hands – 'the poet and the fisherman. Parfait. Boon companions. Out in the open spaces. Living the good life. Metahemeralism's gotta be the glue here, see?'
And so it would go, for sometimes half an hour or more, with Bunny raving about fishing, and sonnets, and heaven knew what, until in the middle of his monologue he would be struck by a brilliant thought and bluster off as suddenly as he had descended.
He finished the paper four days before the deadline and ran around showing it to everyone before he turned it in.
'This is a nice paper, Bun -,' Charles said cautiously.
'Thanks, thanks.'
'But don't you think you ought to mention John Donne more often? Wasn't that your assignment?'
'Oh, Donne,' Bunny had said scoffingly. 'I don't want to drag him into this.'
Henry refused to read it. 'I'm sure it's over my head, Bunny, really,' he said, glancing over the first page. 'Say, what's wrong with this type?'
'Triple-spaced it,' said Bunny proudly.
'These lines are about an inch apart.'
'Looks kind of like free verse, doesn't it?'
Henry made a funny little snorting noise through his nose.
'Looks kind of like a menu,' he said.
All I remember about the paper was that it ended with the sentence 'And as we leave Donne and Walton on the shores of Metahemeralism, we wave a fond farewell to those famous chums of yore.' We wondered if he would fail.
”
”
Donna Tartt (The Secret History)
“
Nobody tells people who are beginners. I really wish someone had told this to me. Is that [if you are watching this video, you are somebody who wants o make videos right?] all of us who do creative work, we get into it. we get into it because we have good taste. you know what I mean? like you want to make TV, because you love TV. there is stuff you just like, love. ok so you got really good taste. you get into this thing … that i don’t even know how to describe it, but there is a gap. for the first couple of years you are making stuff, what you are making isn’t so good... ok, its not that great. it's really not that great. its trying to be good, it has ambition to be good, but not quite that good. but your taste, the thing get you into the game, your taste is still killer. your taste is good enough that you can tell what you are making is a kind of disappointment to you, you know what i mean? you can tell it is still sort of crappy. a lot of people never get past that phase. a lot of people at that point, they quit. the thing i would just like say to you with all my heart is that most everybody I know, who does interesting creative work, they went through a phase of years where they had really good taste, they could tell what they were making wasn’t as good as they wanted it to be. they knew it felt short. [some of us can admit that to ourselves, some of us less able to admit that to ourselves] we knew like, it didn’t have that special thing that we wanted it to have. [...] everybody goes through that. for you to go through it, if you are going through right now, just getting out of that phase, if you are just starting out and entering into that phase, you gotta know it is totally normal and the most important possible thing you can do is do a lot of work. do a huge volume of work. put yourself on a deadline so that every week or every month you know you’re gonna finish one story. you know what i mean? whatever its gonna be. you create the deadline. it is best if have somebody who is waiting work from you, expecting work from you. even if not somebody who pays you, but that you are in a situation where you have to turn out the work. because it is only by actually going through a volume of work that you are actually going to catch up and close that gap and the work you are making will be as good as your ambitions.
”
”
Ira Glass
“
Help you?” he said without looking up. I glanced at Meg, silently double-checking that we were in the right building. She nodded. “We’re here to surrender,” I told the guard. Surely this would make him look up. But no. He could not have acted less interested in us. I was reminded of the guest entrance to Mount Olympus, through the lobby of the Empire State Building. Normally, I never went that way, but I knew Zeus hired the most unimpressible, disinterested beings he could find to guard the desk as a way to discourage visitors. I wondered if Nero had intentionally done the same thing here. “I’m Apollo,” I continued. “And this is Meg. I believe we’re expected? As in…hard deadline at sunset or the city burns?” The guard took a deep breath, as if it pained him to move. Keeping one finger in his novel, he picked up a pen and slapped it on the counter next to the sign-in book. “Names. IDs.” “You need our IDs to take us prisoner?” I asked. The guard turned the page in his book and kept reading. With a sigh, I pulled out my New York State junior driver’s license. I suppose I shouldn’t have been surprised that I’d have to show it one last time, just to complete my humiliation. I slid it across the counter. Then I signed the logbook for both of us. Name(s): Lester (Apollo) and Meg. Here to see: Nero. Business: Surrender. Time in: 7:16 p.m. Time out: Probably never. Since Meg was a minor, I didn’t expect her to have an ID, but she removed her gold scimitar rings and placed them next to my license. I stifled the urge to shout, Are you insane? But Meg gave them up as if she’d done this a million times before. The guard took the rings and examined them without comment. He held up my license and compared it to my face. His eyes were the color of decade-old ice cubes. He seemed to decide that, tragically, I looked as bad in real life as I did in my license photo. He handed it back, along with Meg’s rings. “Elevator nine to your right,” he announced. I almost thanked him. Then I thought better of it.
”
”
Rick Riordan (The Tower of Nero (The Trials of Apollo, #5))
“
Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare. 4. Realize that it’s okay to fire customers who are insatiable or abuse your employees. 5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts. 6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well. 7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. 8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company. 9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.
”
”
Tony Hsieh (Delivering Happiness: A Path to Profits, Passion, and Purpose)