“
She is free in her wildness, she is a wanderess, a drop of free water. She knows nothing of borders and cares nothing for rules or customs. 'Time' for her isn’t something to fight against. Her life flows clean, with passion, like fresh water.
”
”
Roman Payne
“
People don't care how much you know until they know how much you care
”
”
Theodore Roosevelt
“
Do you think I am an automaton? — a machine without feelings? and can bear to have my morsel of bread snatched from my lips, and my drop of living water dashed from my cup? Do you think, because I am poor, obscure, plain, and little, I am soulless and heartless? You think wrong! — I have as much soul as you — and full as much heart! And if God had gifted me with some beauty and much wealth, I should have made it as hard for you to leave me, as it is now for me to leave you. I am not talking to you now through the medium of custom, conventionalities, nor even of mortal flesh: it is my spirit that addresses your spirit; just as if both had passed through the grave, and we stood at God's feet, equal — as we are!
”
”
Charlotte Brontë (Jane Eyre)
“
Freethinkers are those who are willing to use their minds without prejudice and without fearing to understand things that clash with their own customs, privileges, or beliefs. This state of mind is not common, but it is essential for right thinking...
”
”
Leo Tolstoy
“
Now, come over here so I can pat you down."
"But you don't have-" Percy stopped. "Uh, sure."
He stood next to the armless statue. Terminus conducted a rigorous mental pat down.
"You seem to be clean," Terminus decided. "Do you have anything to declare?"
"Yes," Percy said. "I declare that this is stupid.
”
”
Rick Riordan (The Son of Neptune (The Heroes of Olympus, #2))
“
Once, in my father's bookshop, I heard a regular customer say that few things leave a deeper mark on a reader than the first book that finds its way into his heart. Those first images, the echo of words we think we have left behind, accompany us throughout our lives and sculpt a palace in our memory to which, sooner or later—no matter how many books we read, how many worlds we discover, or how much we learn or forget—we will return.
”
”
Carlos Ruiz Zafón (The Shadow of the Wind (The Cemetery of Forgotten Books, #1))
“
Just because something is traditional is no reason to do it, of course.
”
”
Lemony Snicket (The Blank Book (A Series of Unfortunate Events))
“
Your most unhappy customers are your greatest source of learning.
”
”
Bill Gates
“
Woman's degradation is in man's idea of his sexual rights. Our religion, laws, customs, are all founded on the belief that woman was made for man.
”
”
Elizabeth Cady Stanton
“
If you reject the food, ignore the customs, fear the religion, and avoid the people, you might better stay home.
”
”
James A. Michener
“
Aziraphale collected books. If he were totally honest with himself he would have to have admitted that his bookshop was simply somewhere to store them. He was not unusual in this. In order to maintain his cover as a typical second-hand book seller, he used every means short of actual physical violence to prevent customers from making a purchase. Unpleasant damp smells, glowering looks, erratic opening hours - he was incredibly good at it.
”
”
Terry Pratchett (Good Omens: The Nice and Accurate Prophecies of Agnes Nutter, Witch)
“
Thank you,” Simon said. “It’s a joke, Isabelle. He’s the Count. He likes counting. You know. ‘What did the Count eat today, children? One chocolate chip cookie, two chocolate chip cookies, three chocolate chip cookies . . .’”
There was a rush of cold air as the door of the restaurant opened, letting in another customer. Isabelle shivered and reached for her black silk scarf. “It’s not realistic.”
“What would you prefer? ‘What did the Count eat today, children? One helpless villager, two helpless villagers, three helpless villagers . . .
”
”
Cassandra Clare (City of Fallen Angels (The Mortal Instruments, #4))
“
A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom. But the tumult soon subsides. Time makes more converts than reason.
”
”
Thomas Paine (Common Sense)
“
The world had changed a great deal, but the little rules, contracts and customs had not, which meant the world hadn't actually changed at all.
”
”
Cho Nam-Joo (82년생 김지영)
“
Any customer can have a car painted any colour that he wants so long as it is black.
”
”
Henry Ford
“
We are so customed to disguise ourselves to others that, in the end, we become disguised to ourselves.
”
”
Donna Tartt (The Goldfinch)
“
The less there is to justify a traditional custom, the harder it is to get rid of it
”
”
Mark Twain (The Adventures of Tom Sawyer)
“
Will they cower?' Kym asked.
'Tons of cowering! Plus your name in the summer programme. A custom-designed banner. A cabin at Camp Half-Blood. Two shrines. I'll even throw in a Kymopoleia action figure.'
'No!' Polybotes wailed. 'Not merchandising rights!
”
”
Rick Riordan (The Blood of Olympus (The Heroes of Olympus, #5))
“
It is in vain to say human beings ought to be satisfied with tranquillity: they must have action; and they will make it if they cannot find it. Millions are condemned to a stiller doom than mine, and millions are in silent revolt against their lot. Nobody knows how many rebellions besides political rebellions ferment in the masses of life which people earth. Women are supposed to be very calm generally: but women feel just as men feel; they need exercise for their faculties, and a field for their efforts, as much as their brothers do; they suffer from too rigid a restraint, to absolute a stagnation, precisely as men would suffer; and it is narrow-minded in their more privileged fellow-creatures to say that they ought to confine themselves to making puddings and knitting stockings, to playing on the piano and embroidering bags. It is thoughtless to condemn them, or laugh at them, if they seek to do more or learn more than custom has pronounced necessary for their sex.
”
”
Charlotte Brontë (Jane Eyre)
“
I’m the god of funerals. I know every death custom in the world—how to die properly, how to prepare the body and soul for the afterlife. I live for death.”
“You must be fun at parties,” I said.
”
”
Rick Riordan (The Red Pyramid (The Kane Chronicles, #1))
“
The purpose of business is to create and keep a customer.
”
”
Peter F. Drucker
“
Grief turns out to be a place none of us know until we reach it. We anticipate (we know) that someone close to us could die, but we do not look beyond the few days or weeks that immediately follow such an imagined death. We misconstrue the nature of even those few days or weeks. We might expect if the death is sudden to feel shock. We do not expect this shock to be obliterative, dislocating to both body and mind. We might expect that we will be prostrate, inconsolable, crazy with loss. We do not expect to be literally crazy, cool customers who believe their husband is about to return and need his shoes.
”
”
Joan Didion (The Year of Magical Thinking)
“
CUSTOMER: I read a book in the sixties. I don’t remember the author, or the title. But it was green, and it made me laugh. Do you know which one I mean?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
Kindness and a caring mind are two separate qualities. Kindness is manners. It is superficial custom, an acquired practice. Not so the mind. The mind is deeper, stronger, and, I believe, it is far more inconstant.
”
”
Haruki Murakami (Hard-Boiled Wonderland and the End of the World)
“
Truth builds trust.
”
”
Marilyn Suttle
“
Geniuses and supergeniuses always make their own rules about sex as on everything else; they do not accept the monkey customs of their lessers.
”
”
Robert A. Heinlein
“
Most of the Peacekeepers turn a blind eye to the few of us who hunt because they're as hungry as we are for fresh meat as anyone. In fact, they're among our best customers.
”
”
Suzanne Collins (The Hunger Games (The Hunger Games, #1))
“
CUSTOMER: Do you have this children's book I've heard about? It's supposed to be very good. It's called "Lionel Richie and the Wardrobe.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
The idea that Bill Gates has appeared like a knight in shining armor to lead all customers out of a mire of technological chaos neatly ignores the fact that it was he who, by peddling second-rate technology, led them into it in the first place.
”
”
Douglas Adams
“
No nation can rise to the height of glory unless your women are side by side with you. We are victims of evil customs. It is a crime against humanity that our women are shut up within the four walls of the houses as prisoners. There is no sanction anywhere for the deplorable condition in which our women have to live.
”
”
Muhammad Ali Jinnah
“
How is it that, a full two centuries after Jane Austen finished her manuscript, we come to the world of Pride and Prejudice and find ourselves transcending customs, strictures, time, mores, to arrive at a place that educates, amuses, and enthralls us? It is a miracle. We read in bed because reading is halfway between life and dreaming, our own consciousness in someone else's mind.
”
”
Anna Quindlen (How Reading Changed My Life)
“
I don't know your customs, but here, if you don't want to frighten someone, you don't go looming over their sleeping body with knives.
”
”
Laini Taylor (Daughter of Smoke & Bone (Daughter of Smoke & Bone, #1))
“
CUSTOMER: If I were to, say... meet the love of my life in this bookshop, what section do you think they would be standing in?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
This country, the Republic of Indonesia, does not belong to any group, nor to any religion, nor to any ethnic group, nor to any group with customs and traditions, but the property of all of us from Sabang to Merauke!
”
”
Sukarno
“
So long as there shall exist, by reason of law and custom, a social condemnation which, in the midst of civilization, artificially creates a hell on earth, and complicates with human fatality a destiny that is divine; so long as the three problems of the century - the degradation of man by the exploitation of his labour, the ruin of women by starvation and the atrophy of childhood by physical and spiritual night are not solved; so long as, in certain regions, social asphyxia shall be possible; in other words and from a still broader point of view, so long as ignorance and misery remain on earth, there should be a need for books such as this.
”
”
Victor Hugo (Les Misérables)
“
People adjust their behavior to fit the society they live in. They integrate because they have to. But what they are on the inside doesn't change.
”
”
Sandra Brown (Tough Customer (Mitchell & Associates #2))
“
CUSTOMER: I’m always on night shift at work.
BOOKSELLER (jokingly): Is that why you’re buying so many vampire novels?
CUSTOMER (seriously): You can never be too prepared.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
If people could handle their self-loathing, customer service would be smoother.
”
”
Caroline Kepnes (You (You, #1))
“
Santa Claus has nothing to do with it," the latke said. "Christmas and Hanukah are completely different things."
"But different things can often blend together," said the pine tree. "Let me tell you a funny story about pagan rituals.
”
”
Lemony Snicket (The Latke Who Couldn't Stop Screaming: A Christmas Story)
“
Loafe with me on the grass—loose the stop from your throat;
Not words, not music or rhyme I want—not custom or lecture, not even the best;
Only the lull I like, the hum of your valved voice.
”
”
Walt Whitman (Leaves of Grass)
“
She had tried to steer me towards vertiginous heels again - why are these people so incredibly keen on crippling their female customers? I began to wonder if cobblers and chiropractors had established some fiendish cartel.
”
”
Gail Honeyman (Eleanor Oliphant Is Completely Fine)
“
If we do not fill our mind with prayer, it will fill itself with anxieties, worries, temptations, resentments, and unwelcome memories.
”
”
Scott Hahn (Signs of Life: 40 Catholic Customs and Their Biblical Roots)
“
It makes me sad that grown up books don’t have pictures in them. You’re brought up with them when you’re younger, and then suddenly they’re all taken away.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
How people themselves perceive what they are doing is not a question that interests me. I mean, there are very few people who are going to look into the mirror and say, 'That person I see is a savage monster'; instead, they make up some construction that justifies what they do. If you ask the CEO of some major corporation what he does he will say, in all honesty, that he is slaving 20 hours a day to provide his customers with the best goods or services he can and creating the best possible working conditions for his employees. But then you take a look at what the corporation does, the effect of its legal structure, the vast inequalities in pay and conditions, and you see the reality is something far different.
”
”
Noam Chomsky
“
The thinking (person) must oppose all cruel customs, no matter how deeply rooted in tradition and surrounded by a halo. When we have a choice, we must avoid bringing torment and injury into the life of another.
”
”
Albert Schweitzer
“
CUSTOMER: I don’t know why she wants it, but my wife asked for a copy of The Dinosaur Cookbook.
BOOKSELLER: The Dinah Shore Cookbook?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
Forgive him, for he believes that the customs of his tribe are the laws of nature!
”
”
George Bernard Shaw
“
CUSTOMER: Hi, I just wanted to ask: did Anne Frank ever write a sequel?
BOOKSELLER: ........
CUSTOMER: I really enjoyed her first book.
BOOKSELLER: Her diary?
CUSTOMER: Yes, the diary.
BOOKSELLER: Her diary wasn’t fictional.
CUSTOMER: Really?
BOOKSELLER: Yes... She really dies at the end – that’s why the diary finishes. She was taken to a concentration camp.
CUSTOMER: Oh... that’s terrible.
BOOKSELLER: Yes, it was awful -
CUSTOMER: I mean, it’s such a shame, you know? She was such a good writer.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.
”
”
Brené Brown (Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead)
“
They said I was a valued customer, now they send me hate mail.
”
”
Sophie Kinsella (Confessions of a Shopaholic (Shopaholic, #1))
“
In this age, the mere example of non-conformity, the mere refusal to bend the knee to custom, is itself a service. Precisely because the tyranny of opinion is such as to make eccentricity a reproach, it is desirable, in order to break through that tyranny, that people should be eccentric. Eccentricity has always abounded when and where strength of character has abounded; and the amount of eccentricity in a society has generally been proportional to the amount of genius, mental vigor, and moral courage which it contained. That so few now dare to be eccentric, marks the chief danger of the time.
”
”
John Stuart Mill (On Liberty)
“
Christmas Gift Suggestions:
To your enemy, forgiveness.
To an opponent, tolerance.
To a friend, your heart.
To a customer, service.
To all, charity.
To every child, a good example.
To yourself, respect.
”
”
Oren Arnold
“
You're a pretty cool customer, huh?" says Agent Hunt.
"I hide my inner pain under my stoic visage."
Agent Hunt looks like he would like to put his fist through my stoic visage.
”
”
Holly Black (Red Glove (Curse Workers, #2))
“
History. Language. Passion. Custom. All these things determine what men say, think, and do. These are the hidden puppet-strings from which all men hang.
”
”
R. Scott Bakker (The Darkness That Comes Before (The Prince of Nothing, #1))
“
We must learn what customers really want, not what they say they want or what we think they should want.
”
”
Eric Ries (The Lean Startup: The Million Copy Bestseller Driving Entrepreneurs to Success)
“
CUSTOMER: OK, so you want this book?
THEIR DAUGHTER: Yes!
CUSTOMER: Peter Pan?
THEIR DAUGHTER: Yes, please. Because he can fly.
CUSTOMER: Yes, he can - he's very good at flying.
THEIR DAUGHTER: Why can't I fly, daddy?
CUSTOMER: Because of evolution, sweetheart.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
Bookshop Customer: 'Who wrote the bible?'
Customer's friend: 'Jesus.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
Rules. Custom. Danger. It’s dangerous to be with me.”
“It’s dangerous to be without you.” I nudge closer to the fire.
He reaches out and adjusts my blanket around my shoulders. “That doesn’t change the rules, though.
”
”
Susan Ee (World After (Penryn & the End of Days, #2))
“
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
”
”
Jeff Bezos
“
Some people say, "Give the customers what they want." But that's not my approach. Out job is to figure out what they're going to want before they do. I think Henry Ford once said, "If I'd asked customers what they wanted, they would have told me, 'A faster horse!'" People don't know what they want until you show it to them.
”
”
Walter Isaacson (Steve Jobs)
“
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
”
”
Kenneth B. Elliott
“
.., by universal custom, your enemy is never more polite than when he is planning or has planned your destruction.
”
”
James Clavell (Shōgun (Asian Saga, #1))
“
CUSTOMER (to her friend): What's this literary criticism section? Is it for books that complain about other books?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
CUSTOMER: I’d like to buy this audiobook.
BOOKSELLER: Great.
CUSTOMER: Only, I don’t really like this narrator.
BOOKSELLER: Oh.
CUSTOMER: Do you have a selection of narrators to choose from? Ideally, I’d like Benedict Cumberbatch
”
”
Jen Campbell (More Weird Things Customers Say in Bookshops)
“
Since we are living in an open society with a space for tolerance and indulgence, we must monitor assiduously the permanent changes of habits and customs and the "normality barometer" should be determined and adjusted, time after time. ("On a doggy day”)
”
”
Erik Pevernagie
“
I’m a modern man, a man for the millennium. Digital and smoke free. A diversified multi-cultural, post-modern deconstruction that is anatomically and ecologically incorrect. I’ve been up linked and downloaded, I’ve been inputted and outsourced, I know the upside of downsizing, I know the downside of upgrading. I’m a high-tech low-life. A cutting edge, state-of-the-art bi-coastal multi-tasker and I can give you a gigabyte in a nanosecond!
I’m new wave, but I’m old school and my inner child is outward bound. I’m a hot-wired, heat seeking, warm-hearted cool customer, voice activated and bio-degradable. I interface with my database, my database is in cyberspace, so I’m interactive, I’m hyperactive and from time to time I’m radioactive.
Behind the eight ball, ahead of the curve, ridin the wave, dodgin the bullet and pushin the envelope. I’m on-point, on-task, on-message and off drugs. I’ve got no need for coke and speed. I've got no urge to binge and purge. I’m in-the-moment, on-the-edge, over-the-top and under-the-radar. A high-concept, low-profile, medium-range ballistic missionary. A street-wise smart bomb. A top-gun bottom feeder. I wear power ties, I tell power lies, I take power naps and run victory laps. I’m a totally ongoing big-foot, slam-dunk, rainmaker with a pro-active outreach. A raging workaholic. A working rageaholic. Out of rehab and in denial!
I’ve got a personal trainer, a personal shopper, a personal assistant and a personal agenda. You can’t shut me up. You can’t dumb me down because I’m tireless and I’m wireless, I’m an alpha male on beta-blockers.
I’m a non-believer and an over-achiever, laid-back but fashion-forward. Up-front, down-home, low-rent, high-maintenance. Super-sized, long-lasting, high-definition, fast-acting, oven-ready and built-to-last! I’m a hands-on, foot-loose, knee-jerk head case pretty maturely post-traumatic and I’ve got a love-child that sends me hate mail.
But, I’m feeling, I’m caring, I’m healing, I’m sharing-- a supportive, bonding, nurturing primary care-giver. My output is down, but my income is up. I took a short position on the long bond and my revenue stream has its own cash-flow. I read junk mail, I eat junk food, I buy junk bonds and I watch trash sports! I’m gender specific, capital intensive, user-friendly and lactose intolerant.
I like rough sex. I like tough love. I use the “F” word in my emails and the software on my hard-drive is hardcore--no soft porn.
I bought a microwave at a mini-mall; I bought a mini-van at a mega-store. I eat fast-food in the slow lane. I’m toll-free, bite-sized, ready-to-wear and I come in all sizes. A fully-equipped, factory-authorized, hospital-tested, clinically-proven, scientifically- formulated medical miracle. I’ve been pre-wash, pre-cooked, pre-heated, pre-screened, pre-approved, pre-packaged, post-dated, freeze-dried, double-wrapped, vacuum-packed and, I have an unlimited broadband capacity.
I’m a rude dude, but I’m the real deal. Lean and mean! Cocked, locked and ready-to-rock. Rough, tough and hard to bluff. I take it slow, I go with the flow, I ride with the tide. I’ve got glide in my stride. Drivin and movin, sailin and spinin, jiving and groovin, wailin and winnin. I don’t snooze, so I don’t lose. I keep the pedal to the metal and the rubber on the road. I party hearty and lunch time is crunch time. I’m hangin in, there ain’t no doubt and I’m hangin tough, over and out!
”
”
George Carlin
“
The use of sea and air is common to all; neither can a title to the ocean belong to any people or private persons, forasmuch as neither nature nor public use and custom permit any possession therof.
”
”
Elizabeth I (The letters of Queen Elizabeth I;)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination.. Faithfulness is to the emotional life what consistency is to the life of the intellect---simply a confession of failures. Faithfulness! I must analyse it some day. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up. But I don't want to interrupt you. Go on with your story.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
Often a Christian man or woman falls prey to that cruel and vexatious spirit, wondering how to find marriage, who, when, where? It is on God that we should wait, as a waiter waits--not for but on the customer--alert, watchful, attentive, with no agenda of his own, ready to do whatever is wanted. 'My soul, wait thou only upon God; for my expectation is from him.' (Ps. 62:5 KJV) In Him alone lie our security, our confidence, our trust. A spirit of restlessness and resistance can never wait, but one who believes he is loved with an everlasting love, and knows that underneath are the everlasting arms, will find strength and peace.
”
”
Elisabeth Elliot (Quest for Love: True Stories of Passion and Purity)
“
CUSTOMER: Oh, look, these books are all signed. (Pause) I wonder who signed them ?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
The fairies, as their custom, clapped their hands with delight over their cleverness, and they were so madly in love with the little house that they could not bear to think they had finished it.
”
”
J.M. Barrie (Peter Pan in Kensington Gardens)
“
Shouldn’t you be working instead of fraternizing with customers?” I choked.
He smiled. “What are you doing Sunday night?”
I snorted. By accident. “Are you asking me out?”
“You’re getting cocky. I like that, Angel.”
“I don’t care what you like. I’m not going out with you. Not on a date. Not alone.
”
”
Becca Fitzpatrick (Hush, Hush (Hush, Hush, #1))
“
My dear boy, the people who only love once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect—simply a confession of failures.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
Customs are generally unselfish.
Habits are nearly always selfish.
”
”
G.K. Chesterton
“
Imagine what our world would be like if everyone loved themselves so much that they weren’t threatened by other people’s opinions or skin colors or sexual preferences or talents or education or possessions or lack of possessions or religious beliefs or customs or their general tendency to just be whoever the hell they are.
”
”
Jen Sincero (You Are a Badass®: How to Stop Doubting Your Greatness and Start Living an Awesome Life)
“
Rule #1: The customer is always right. Rule #2: If the customer is wrong, please refer to rule #1.
-Duncan Howe
”
”
Ann Brashares (The Sisterhood of the Traveling Pants (Sisterhood, #1))
“
CUSTOMER:"Will you be open so I can buy the new Harry Potter book?
BOOKSELLER: Yep, we're having a midnight opening.
CUSTOMER: Great! What time?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
I appeal from your customs. I must be myself. I cannot break myself any longer for you, or you. If you can love me for what I am, we shall be happier. If you cannot, I will still seek to deserve that you should. I must be myself. I will not hide my tastes or aversions. I will so trust that what is deep is holy, that I will do strongly before the sun and moon whatever inly rejoices me and the heart appoints. If you are noble, I will love you; if you are not, I will not hurt you and myself by hypocritical attentions. If you are true, but not in the same truth with me, cleave to your companions; I will seek my own. I do this not selfishly but humbly and truly. It is alike your interest, and mine, and all men’s, however long we have dwelt in lies, to live in truth. Does this sound harsh to-day? You will soon love what is dictated by your nature as well as mine, and if we follow the truth it will bring us out safe at last.—But so may you give these friends pain. Yes, but I cannot sell my liberty and my power, to save their sensibility. Besides, all persons have their moments of reason, when they look out into the region of absolute truth; then will they justify me and do the same thing.
The populace think that your rejection of popular standards is a rejection of all standard, and mere antinomianism; and the bold sensualist will use the name of philosophy to gild his crimes. But the law of consciousness abides.
”
”
Ralph Waldo Emerson (Self-Reliance and Other Essays (Dover Thrift Editions: Philosophy))
“
CUSTOMER: Hi.
BOOKSELLER: Hi there, how can I help?
CUSTOMER: Could you please explain Kindle to me.
BOOKSELLER: Sure. It’s an e-reader, which means you download books and read them on a small hand-held computer.
CUSTOMER: Oh OK, I see. So . . . this Kindle. Are the books on that paperback or hardback?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
To survive,
Let the past
Teach you--
Past customs,
Struggles,
Leaders and thinkers.
Let
These
Help you.
Let them inspire you,
Warn you,
Give you strength.
But beware:
God is Change.
Past is past.
What was
Cannot
Come again.
To survive,
know the past.
Let it touch you.
Then let
The past
Go.
”
”
Octavia E. Butler (Parable of the Talents (Earthseed, #2))
“
The door could not be heard slamming; they had probably left it open, as is the custom in homes where a great misfortune has occurred.
”
”
Franz Kafka (The Metamorphosis)
“
In every important way we are such secrets from one another, and I do believe that there is a separate language in each of us, also a separate aesthetics and a separate jurisprudence. Every single one of us is a little civilization built on the ruins of any number of preceding civilizations, but with our own variant notions of what is beautiful and what is acceptable - which, I hasten to add, we generally do not satisfy and by which we struggle to live. We take fortuitous resemblances among us to be actual likeness, because those around us have also fallen heir to the same customs, trade in the same coin, acknowledge, more or less, the same notions of decency and sanity. But all that really just allows us to coexist with the inviolable, intraversable, and utterly vast spaces between us.
”
”
Marilynne Robinson (Gilead (Gilead, #1))
“
Some people say, "Give the customers what they want." But that's not my approach. Our job is to figure out what they're going to want before they do. I think Henry Ford once said, "If I'd asked customers what they wanted, they would have told me, 'A faster horse!'" People don't know what they want until you show it to them. That's why I never rely on market research. Our task is to read things that are not yet on the page.
”
”
Steve Jobs
“
Age cannot wither her, nor custom stale her infinite variety.
”
”
William Shakespeare (Antony and Cleopatra)
“
When life hasn’t got a swing anymore, people may give in to obsessive oniomaniac compulsions, in as much as they are going out of their way to construct a flamboyant life style and change their identity from “don’t-need” to “must-have” consumers, so as to satisfy their gripping buying desire. ("Buying now. Dying later")
”
”
Erik Pevernagie
“
Knowledge that is acquired
is not like this. Those who have it worry if
audiences like it or not.
It's a bait for popularity.
Disputational knowing wants customers.
It has no soul...
The only real customer is God.
Chew quietly
your sweet sugarcane God-Love, and stay
playfully childish.
”
”
Rumi (The essential Rumi (Mystical classics of the world))
“
Comparatively, tattooing is not the hideous custom which it is called. It is not barbarous merely because the printing is skin-deep and unalterable.
”
”
Henry David Thoreau (Walden)
“
Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value.
”
”
Philip Kotler
“
The human faculties of perception, judgment, discriminative feeling, mental activity, and even moral preference, are exercised only in making a choice. He who does anything because it is the custom, makes no choice.
”
”
John Stuart Mill (On Liberty)
“
Custom will reconcile people to any atrocity, and fashion will drive them to acquire any custom.
”
”
George Bernard Shaw
“
It is most gratifying," it said, "that your enthusiasm for our planet continues unabated, and so we would like to assure you that the guided missiles currently converging with your ship are part of a special service we extend to all of our most enthusiastic clients, and the fully armed nuclear warheads are of course merely a courtesy detail. We look forward to your custom in future lives ... thank you.
”
”
Douglas Adams (The Hitchhiker's Guide to the Galaxy (Hitchhiker's Guide to the Galaxy, #1))
“
Human nature will not flourish, any more than a potato, if it be planted and replanted, for too long a series of generations, in the same worn-out soil. My children have had other birthplaces, and, so far as their fortunes may be within my control, shall strike their roots into unaccustomed earth.
”
”
Nathaniel Hawthorne (Selected Works: The Custom-House, The Scarlet Letter, The House of the Seven Gables, The Blithedale Romance, The Marble Faun)
“
Choose always the way that seems the best, however rough it may be; custom will soon render it easy and agreeable.
”
”
Pythagoras
“
Don't find customers for your products, find products for your customers.
”
”
Seth Godin
“
Remember,' she'd tell her staff, 'every customer wants to feel like a princess, and princesses are selfish and overbearing.
”
”
Margaret Atwood (The Year of the Flood (MaddAddam, #2))
“
Women are supposed to be very calm generally: but women feel just as men feel; they need exercise for their faculties, and a field for their efforts as much as their brothers do; they suffer from too rigid a restraint, too absolute a stagnation, precisely as men would suffer, and it is narrow-minded in their more privileged fellow-creatures to say that they ought to confine themselves to making puddings and knitting stockings, to playing on the piano and embroidering bags. It is thoughtless to condemn them, or laugh at them, if they seek to do more or learn more than custom has pronounced necessary for their sex.
”
”
Charlotte Brontë
“
What have you done to me?"
Rhysand stood, running a hand through his short, dark hair. It's custom in my court for bargains to be permanently marked upon flesh."
I rubbed my left forearm and hand, the entirety of which was now covered in swirls and whorls of black ink. Even my fingers weren't spared, and a large eye was tattooed in the center of my palm. It was feline, and its slitted pupil stared right back me.
"Make it go away," I said, and he laughed.
"You humans are truly grateful creatures, aren't you?
”
”
Sarah J. Maas (A Court of Thorns and Roses (A Court of Thorns and Roses, #1))
“
Different languages, different food, different customs. That's our neighborhood: wild and tangled and colorful. Like the best kind of garden.
”
”
Katherine Applegate (Wishtree)
“
What art seeks to disturb is monotony of type, slavery of custom, tyranny of habit, and the reduction of man to the level of a machine.
”
”
Oscar Wilde
“
We naturally like what we have been accustomed to, and are attracted towards it. [...] The same is the case with those opinions of man to which he has been accustomed from his youth; he likes them, defends them, and shuns the opposite views.
”
”
Maimonides (The Guide for the Perplexed)
“
To read well, that is, to read true books in a true spirit, is a noble exercise, and one that will tax the reader more than any exercise which the customs of the day esteem. It requires a training such as the athletes underwent, the steady intention almost of the whole life to this object. Books must be read as deliberately and reservedly as they were written.
”
”
Henry David Thoreau (Walden)
“
Like Jim Crow (and slavery), mass incarceration operates as a tightly networked system of laws, policies, customs, and institutions that operate collectively to ensure the subordinate status of a group defined largely by race.
”
”
Michelle Alexander (The New Jim Crow: Mass Incarceration in the Age of Colorblindness)
“
Customs change with time, so it isn't fair to permit change only when you happen to approve of it but condemn change citing biblical authority when you don't.
”
”
Deepak Chopra (The Third Jesus: The Christ We Cannot Ignore)
“
Morality, then, is not a set of arbitrary regulations dictated by a vengeful deity and written down in a book; nor is it the custom of a particular culture or tribe. It is a consequence of the interchangeability of perspectives and the opportunity the world provides for positive-sum games.
”
”
Steven Pinker (The Better Angels of Our Nature: Why Violence Has Declined)
“
MAN: Do you have black and white film posters?
BOOKSELLER: Yes, we do. They’re over here.
MAN: Do you have any posters of Adolf Hitler?
BOOKSELLER: Pardon?
MAN: Adolf Hitler.
BOOKSELLER: Well, he wasn’t a film star, was he.
MAN: Yes, he was. He was American. Jewish, I think...
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
Customer: I'm looking for a book for my son. He's six.
Bookseller: How about this one - it's about-
Customer: Yeah, whatever, I'll take it.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
To succeed in business, you've gotta understand your customers.
”
”
Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth
“
Son, you can't go around painting yourself black, you hear?"
"Why not, Papa?"
"Because they'll take you away."
"Why?"
"Because you shouldn't want to be like black people or Jewish people or anyone who is...not us."
"Who are Jewish people?"
"You know my oldest customer, Mr. Kaufmann? Where we bought your shoes?"
"Yes."
"Well, he's Jewish."
"I didn't know that. Do you have to pay to be Jewish? Do you need a license?"
.....
"...you've got beautiful blond hair and big safe blue eyes. You should be happy with that; is that clear?
”
”
Markus Zusak (The Book Thief)
“
Customers won’t care about any particular technology unless it solves a particular problem in a superior way. And if you can’t monopolize a unique solution for a small market, you’ll be stuck with vicious competition.
”
”
Peter Thiel (Zero to One: Notes on Startups, or How to Build the Future)
“
Every age, every culture, every custom and tradition has its own character, its own weakness and its own strength, it beauties and ugliness; accepts certain sufferings as matters of course, puts up patiently with certain evils. Human life is reduced to real suffering, to hell, only when two ages, two cultures and religions overlap... Now there are times when a whole generation is caught in this way between two ages, two modes of life, with the consequence that it loses all power to understand itself and has no standard, no security, no simple acquiescence. Naturally, every one does not feel this equally strongly.
”
”
Hermann Hesse (Steppenwolf)
“
If anyone, no matter who, were given the opportunity of choosing from amongst all the nations in the world the set of beliefs which he thought best, he would inevitably—after careful considerations of their relative merits—choose that of his own country. Everyone without exception believes his own native customs, and the religion he was brought up in, to be the best.
”
”
Herodotus (The Histories)
“
Society everywhere is in conspiracy against the manhood of everyone of its members. Society is a joint-stock company, in which the members agree, for the better securing of his bread to each shareholder, to surrender the liberty and culture of the eater. The virtue in most request is conformity. Self-reliance is its aversion. It loves not realities and creators, but names and customs.
”
”
Ralph Waldo Emerson (Self-Reliance)
“
One way to improve your business is to increase its capabilities. The more capable your business is of providing value to it's customers, the more success your business will experience.
”
”
Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth
“
I am putting a mental jigsaw together of what a hobbit looks like, based on a composite of every customer I have ever sold a copy to.
”
”
Shaun Bythell (The Diary of a Bookseller (Diary of a Bookseller, #1))
“
The world is his who can see through its pretension. What deafness, what stone-blind custom, what overgrown error you behold, is there only by sufferance,--by your sufferance. See it to be a lie, and you have already dealt it its mortal blow.
”
”
Ralph Waldo Emerson
“
I feel incendiary, a wildfire. My spirit licks at the gates of a very elaborate, customized, and distracting emotional Hades.
”
”
Suzanne Finnamore (Split: A Memoir of Divorce)
“
I once made love to a taco shell stuffed with rancid meat and watery tomato bits. It was the best sex I’ve ever served to an unsuspecting customer.
”
”
Jarod Kintz (The Titanic would never have sunk if it were made out of a sink.)
“
It is the custom of every good mother after her children are asleep to rummage in their minds and put things straight for next morning, repacking into their proper places the many articles that have wandered during the day. If you could keep awake (but of course you can’t) you would see your own mother doing this, and you would find it very interesting to watch her. It is quite like tidying up drawers. You would see her on her knees, I expect, lingering humorously over some of your contents, wondering where on earth you had picked this thing up, making discoveries sweet and not so sweet, pressing this to her cheek as if it were as nice as a kitten, and hurriedly stowing that out of sight. When you wake in the morning, the naughtinesses and evil passions with which you went to bed have been folded up small and placed at the bottom of your mind; and on the top, beautifully aired, are spread out prettier thoughts, ready for you to put on.
”
”
J.M. Barrie
“
In his youth, he was electrified. The stars were moving in his bloodstream. He would not have been cowed by the customs of an earthly monarch. When he loved, it was with a heat and a desperation that he carried like a sword. He loved in the way that Greeks burned cities.
”
”
Brenna Yovanoff
“
Why must I cling to the customs and practices of a particular country forever, just because I happened to be born there? What does it matter if its distinctiveness is lost? Need we be so attached to it? What's the harm if everyone on earth shares the same thoughts and feelings, if they stand under a single banner of laws and regulations? What if we can't be recognized as Indians any more? Where's the harm in that? No one can object if we declare ourselves to be citizens of the world. Is that any less glorious?
”
”
Sarat Chandra Chattopadhyay
“
But change proves that you are still alive. Change often measures our tolerance for folk different from ourselves. Can we accept their languages, their customs, their garments, and their foods into our own lives? If we can, then we form bonds, bonds that make wars less likely. If we cannot, if we believe that we must do things as we have always done them, then we must either fight to remain as we are, or die
”
”
Robin Hobb (Golden Fool (Tawny Man, #2))
“
She dealt her pretty words like Blades --
How glittering they shone --
And every One unbared a Nerve
Or wantoned with a Bone --
She never deemed -- she hurt --
That -- is not Steel's Affair --
A vulgar grimace in the Flesh --
How ill the Creatures bear --
To Ache is human -- not polite --
The Film upon the eye
Mortality's old Custom --
Just locking up -- to Die.
”
”
Emily Dickinson
“
Be it so. This burning of widows is your custom; prepare the funeral pile. But my nation has also a custom. When men burn women alive we hang them, and confiscate all their property. My carpenters shall therefore erect gibbets on which to hang all concerned when the widow is consumed. Let us all act according to national customs.[To Hindu priests complaining to him about the prohibition of Sati religious funeral practice of burning widows alive on her husband’s funeral pyre.]
”
”
Charles James Napier
“
Do you not enslave people now?” asks the man. “Chains are forged of many strange metals. Poverty is one. Fear, another. Ritual and custom are yet more. All actions are forms of slavery, methods of forcing people to do what they deeply wish not to do.
”
”
Robert Jackson Bennett (City of Blades (The Divine Cities, #2))
“
You know, people always warn children about taking candy from strange adults. But they never warn us adults about taking candy from strange children.
All those sweet-looking kids who sell boxes of candy bars on the street to help pay for schooling - how do we know what's in those bars? And don't even get me stated on that nefarious institution designed to lure unsuspecting customers into buying mysterious frosted goodies: the bake sale.
Adults, be warned: if a child wanted to poison you it would be a piece of cake! Literally a piece of cake.
”
”
Pseudonymous Bosch (This Book Is Not Good for You (Secret, #3))
“
Assume a virtue, if you have it not.
That monster, custom, who all sense doth eat,
Of habits devil, is angel yet in this,
That to the use of actions fair and good
He likewise gives a frock or livery
That aptly is put on. Refrain tonight,
And that shall lend a kind of easiness
To the next abstinence; the next more easy;
For use almost can change the stamp of nature.
”
”
William Shakespeare (Hamlet)
“
To touch a person...to sleep with a person...is to become a pioneer," she whispered then, "a frontiersman at the edge of their private world, the strange, incomprehensible world of their interior, filled with customs you could never imitate, a language which sounds like your own but is really totally foreign, knowable only to them.
”
”
Catherynne M. Valente (Palimpsest)
“
Grief turns out to be a place none of us know until we reach it. We anticipate (we know) that someone close to us could die, but we do not look beyond the few days or weeks that immediately follow such an imagined death. We misconstrue the nature of even those few days or weeks. We might expect if the death is sudden to feel shock. We do not expect the shock to be obliterative, dislocating to both body and mind. We might expect that we will be prostrate, inconsolable, crazy with loss. We do not expect to be literally crazy, cool customers who believe that their husband is about to return and need his shoes. In the version of grief we imagine, the model will be "healing." A certain forward movement will prevail. The worst days will be the earliest days. We imagine that the moment to most severely test us will be the funeral, after which this hypothetical healing will take place. When we anticipate the funeral we wonder about failing to "get through it," rise to the occasion, exhibit the "strength" that invariably gets mentioned as the correct response to death. We anticipate needing to steel ourselves the for the moment: will I be able to greet people, will I be able to leave the scene, will I be able even to get dressed that day? We have no way of knowing that this will not be the issue. We have no way of knowing that the funeral itself will be anodyne, a kind of narcotic regression in which we are wrapped in the care of others and the gravity and meaning of the occasion. Nor can we know ahead of the fact (and here lies the heart of the difference between grief was we imagine it and grief as it is) the unending absence that follows, the void, the very opposite of meaning, the relentless succession of moments during which we will confront the experience of meaninglessness itself.
”
”
Joan Didion (The Year of Magical Thinking)
“
heir eyes met. They both smiled, aware that they were in public, where anyone could see them on the street and in the window. But the rest of the world did not matter. For that moment, everything else vanished. He was there, she was there, no trouble could touch them.
”
”
Jeanette Watts (My Dearest Miss Fairfax)
“
The old order changeth yielding place to new And God fulfills himself in many ways Lest one good custom should corrupt the world. Comfort thyself: what comfort is in me I have lived my life and that which I have done May he within himself make pure but thou If thou shouldst never see my face again Pray for my soul. More things are wrought by prayer than this world dreams of.
”
”
Alfred Tennyson
“
Philosophy, though unable to tell us with certainty what is the true answer to the doubts which it raises, is able to suggest many possiblities which enlarge our thoughts and free them from the tyranny of custom. Thus, while diminishing our feeling of certainty as to what things are, it greatly increases our knowledge as to what the may be; it removes the somewhat arrogant dogmatism of those who have never travelled into the region of liberating doubt, and it keeps alive our sense of wonder by showing familar things in an unfamilar aspect
”
”
Bertrand Russell (Problems of Philosophy, The)
“
Be ... suspicious ... of all those who employ the term 'we' or 'us' without your permission. This is [a] form of surreptitious conscription ... Always ask who this 'we' is; as often as not it's an attempt to smuggle tribalism through the customs.
”
”
Christopher Hitchens (Letters to a Young Contrarian)
“
The high-school English teacher will be fulfilling his responsibility if he furnishes the student a guided opportunity, through the best writing of the past, to come, in time, to an understanding of the best writing of the present. He will teach literature, not social studies or little lessons in democracy or the customs of many lands. And if the student finds that this is not to his taste? Well, that is regrettable. Most regrettable. His taste should not be consulted; it is being formed.
”
”
Flannery O'Connor
“
Observance of customs and laws can very easily be a cloak for a lie so subtle that our fellow human beings are unable to detect it. It may help us to escape all criticism, we may even be able to deceive ourselves in the belief of our obvious righteousness. But deep down, below the surface of the average man's conscience, he hears a voice whispering, 'There is something not right,' no matter how much his rightness is supported by public opinion or by the moral code.
”
”
C.G. Jung
“
Empathy comes from the Greek empatheia - em (into) and pathos (feeling) - a penetration, a kind of travel. It suggests you enter another person's pain as you'd enter another country, through immigration and customs, border crossing by way of query: What grows where you are? What are the laws? What animals graze there?
”
”
Leslie Jamison (The Empathy Exams)
“
The shop owner did not try to push the book on any of her customers. She knew that in the wrong hands such a book could easily be dismissed, or, worse, go unread. Instead she let it sit where it was in the hope that the right reader might discover it.
”
”
Nicole Krauss (The History of Love)
“
Art isn't only a painting. Art is anything that's creative, passionate, and personal. And great art resonates with the viewer, not only with the creator.
What makes someone an artist? I don't think is has anything to do with a paintbrush. There are painters who follow the numbers, or paint billboards, or work in a small village in China, painting reproductions. These folks, while swell people, aren't artists. On the other hand, Charlie Chaplin was an artist, beyond a doubt. So is Jonathan Ive, who designed the iPod. You can be an artists who works with oil paints or marble, sure. But there are artists who work with numbers, business models, and customer conversations. Art is about intent and communication, not substances.
An artists is someone who uses bravery, insight, creativity, and boldness to challenge the status quo. And an artists takes it personally.
That's why Bob Dylan is an artist, but an anonymous corporate hack who dreams up Pop 40 hits on the other side of the glass is merely a marketer. That's why Tony Hsieh, founder of Zappos, is an artists, while a boiler room of telemarketers is simply a scam.
Tom Peters, corporate gadfly and writer, is an artists, even though his readers are businesspeople. He's an artists because he takes a stand, he takes the work personally, and he doesn't care if someone disagrees. His art is part of him, and he feels compelled to share it with you because it's important, not because he expects you to pay him for it.
Art is a personal gift that changes the recipient. The medium doesn't matter. The intent does.
Art is a personal act of courage, something one human does that creates change in another.
”
”
Seth Godin (Linchpin: Are You Indispensable?)
“
People who have recently lost someone have a certain look, recognizable maybe only to those who have seen that look on their own faces. I have noticed it on my face and I notice it now on others. The look is one of extreme vulnerability, nakedness, openness. It is the look of someone who walks from the ophthalmologist's office into the bright daylight with dilated eyes, or of someone who wears glasses and is suddenly made to take them off. These people who have lost someone look naked because they think themselves invisible. I myself felt invisible for a period of time, incorporeal. I seemed to have crossed one of those legendary rivers that divide the living from the dead, entered a place in which I could be seen only by those who were themselves recently bereaved. I understood for the first time the power in the image of the rivers, the Styx, the Lethe, the cloaked ferryman with his pole. I understood for the first time the meaning in the practice of suttee. Widows did not throw themselves on the burning raft out of grief. The burning raft was instead an accurate representation of the place to which their grief (not their families, not the community, not custom, their grief) had taken them.
”
”
Joan Didion (The Year of Magical Thinking)
“
O Divine Poesy, goddess, daughter of Zeus, sustain for me this song of the various-minded man who, after he had plundered the innermost citadel of hallowed Troy, was made to stay grievously about the coasts of men, the sport of their customs, good and bad, while his heart, through all the sea-faring, ached with an agony to redeem himself and bring his company safe home. Vain hope – for them. The fools! Their own witlessness cast them aside. To destroy for meat the oxen of the most exalted Sun, wherefore the Sun-god blotted out the day of their return. Make this tale live for us in all its many bearings, O Muse.” – from Homer’s Odyssey, translation by T.E. Lawrence (Lawrence of Arabia)
”
”
Steven Pressfield (The War of Art: Winning the Inner Creative Battle)
“
The jogger sighed. He pulled out his phone and my eyes got big, because it glowed with a bluish light. When he extended the antenna, two creatures began writhing around it-green snakes, no bigger than earthworms.
The jogger didn't seem to notice. He checked his LCD display and cursed. "I've got to take this. Just a sec ..." Then into the phone: "Hello?" He listened. The mini-snakes writhed up and down the antenna right next to his ear.
Yeah," the jogger said. "Listen-I know, but... I don't care if he is chained to a rock with vultures pecking at his liver, if he doesn't have a tracking number, we can't locate his package....A gift to humankind, great... You know how many of those we deliver-Oh, never mind. Listen, just refer him to Eris in customer service. I gotta go.
”
”
Rick Riordan (The Sea of Monsters (Percy Jackson and the Olympians, #2))
“
The doctor seemed especially troubled by the fact of the robbery having been unexpected, and attempted in the night-time; as if it were the established custom of gentlemen in the housebreaking way to transact business at noon, and to make an appointment, by the twopenny post, a day or two previous.
”
”
Charles Dickens (Oliver Twist)
“
She is free in her wildness, she is a wanderess, a drop of free water. She belongs to no man and to no city. She knows nothing of borders and invents her own rules and customs. 'Time' for her isn’t something to fight against. Her life flows clean, with passion, like fresh water.
”
”
Roman Payne
“
Honesty was a tough customer... Once you started allowing yourself some honesty, it couldn't easily be contained or limited to one part of your life. It was like poison ivy or a bossy houseguest. Once it was there, you couldn't tell it what to do. You had to really fight to keep it from taking over.
”
”
Ann Brashares (The Last Summer (of You and Me))
“
Let me tell you about customs, James," said Lillian. "I am not accustomed to being summoned to someone else's home. You're very fortunate that I came."
"I am indeed blessed," Dad told her. "I am also, by the way, called Jon."
Lillian looked faintly surprised. "Are you?"
"Really?" Dad asked. "Really? I was the only Asian guy who went to our school. I kind of stood out. While you are an identical twin, and I still managed to know your name.
”
”
Sarah Rees Brennan (Untold (The Lynburn Legacy, #2))
“
It is an ancient and venerated custom of people in my country to start a story by praying to a Higher Power.
"I guess, Your Excellency, that I too should start off by kissing some god's arse.
"Which god's arse, though? There are so many choices.
"See, the Muslims have one god.
"The Christians have three gods.
"And we Hindus have 36,000,004 divine arses to choose from.
”
”
Aravind Adiga (The White Tiger)
“
As to the roaming of sages,
They move in utter emptiness,
Let their minds meander in the great nothingness;
They run beyond convention
And go through where there is no gateway.
They listen to the soundless
And look at the formless,
They are not constrained by society
And not bound to its customs.
- Lao-tzu
”
”
Lao Tzu
“
on the phone
Bookseller: Hello Ripping Yarns.
Customer: Do you have any mohair wool?
Bookseller: Sorry, we're not a yarns shop, we're a bookshop.
Customer: You're called Ripping Yarns.
Bookseller: Yes, that's 'yarns' as in stories.
Customer: Well it's a stupid name.
Bookseller: It's a Monty Python reference.
Customer: So you don't sell wool?
Bookseller: No.
Customer: Hmf. Ridiculous.
Bookseller: ...but we do sell dead parrots.
Customer: What?
Bookseller: Parrots. Dead. Extinct. Expired. Would you like one?
Customer: Erm, no.
Bookseller: Ok, well if you change your mind, do call back.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
How is it that one day life is orderly and you are content, a little cynical perhaps but on the whole just so, and then without warning you find the solid floor is a trapdoor and you are now in another place whose geography is uncertain and whose customs are strange?
Travellers at least have a choice. Those who set sail know know that things will not be the same as at home. Explorers are prepared. But for us, who travel to cities of the interior by chance, there is no preparation. We who are fluent find life is a foreign language. Somewhere between the swamp and the mountains. Somewhere between fear and sex. Somewhere between God and the Devil passion is and the way there is sudden and the way back worse.
”
”
Jeanette Winterson (The Passion)
“
Emilio appeared with wine before Cal could say anything, and Min beamed at him, grateful for the rescue. "Emilio, my darling. I forgot to mention cake boxes. Two hundred cake boxes."
"Already on it," Emilio said. "Nonna said you'd need them. She said to get four-inch-square boxes for three-inch-square cakes."
"I'm getting the boxes," Min said, nodding. "Sure. Great. Fine. Your grandmother is an angel and you are my hero. And of course, a genius with food."
"And you are my favorite customer." Emilio kissed her cheek and disappeared back into the kitchen.
"I love him," she told Cal.
"I noticed," Cal said. "Been seeing him behind my back, have you?"
"Yes," Min said. "We've been having conversations about cake."
"Whoa," Cal said. "For you, that's talking dirty.
”
”
Jennifer Crusie (Bet Me)
“
CUSTOMER: Which was the first Harry Potter book?
BOOKSELLER: The Philosopher’s Stone.
CUSTOMER: And the second?
BOOKSELLER: The Chamber of Secrets.
CUSTOMER: I’l take The Chamber of Secrets. I don’t want The Philosopher’s Stone.
BOOKSELLER: Have you already read that one?
CUSTOMER: No, but with series of books I always find they take a while to really get going. I don’t want to waste my time with the useless introductory stuff at the beginning.
BOOKSELLER: The story in Harry Potter actually starts right away. Personally, I do recommend that you start with the first book – and it’s very good.
CUSTOMER: Are you working on commission?
BOOKSELLER: No.
CUSTOMER: Right. How many books are there in total?
BOOKSELLER: Seven.
CUSTOMER: Exactly. I’m not going to waste my money on the first book when there are so many others to buy. I’l take the second one.
BOOKSELLER: . . . If you’re sure.
(One week later, the customer returns)
BOOKSELLER: Hi, did you want to buy a copy of The Prisoner of Azkaban?
CUSTOMER: What’s that?
BOOKSELLER: It’s the book after The Chamber of Secrets.
CUSTOMER: Oh, no, definitely not. I found that book far too confusing. I ask you, how on earth are children supposed to understand it if I can’t? I mean, who the heck is that Voldemort guy anyway? No. I’m not going to bother with the rest.
BOOKSELLER: . . .
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
CHILD: Mummy, who was Hitler? MOTHER: Hitler? CHILD: Yeah. Who was he? MOTHER: Erm, he was a very bad man from a long time ago. CHILD: Oh. How bad? MOTHER: He was like ... he was like Voldemort. CHILD: Oh! That’s really, really bad. Mother: Yes. CHILD: (Pause) So, did Harry Potter kill Hitler, too?
”
”
Jen Campbell (More Weird Things Customers Say in Bookshops)
“
Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it." -
”
”
Seth Godin
“
Everybody has their own America, and then they have pieces of a fantasy America that they think is out there but they can’t see…So the fantasy corners of America…you’ve pieced them together from scenes in movies and music and lines from books. And you live in your dream America that you’ve custom-made from art and schmaltz and emotions just as much as you live in your real one.
”
”
Andy Warhol
“
A state, is called the coldest of all cold monsters. Coldly lieth it also; and this lie creepeth from its mouth: "I, the state, am the people."
It is a lie! Creators were they who created peoples, and hung a faith and a love over them: thus they served life.
Destroyers, are they who lay snares for many, and call it the state: they hang a sword and a hundred cravings over them.
Where there is still a people, there the state is not understood, but hated as the evil eye, and as sin against laws and customs.
”
”
Friedrich Nietzsche (Thus Spoke Zarathustra)
“
ITS NOT FUNNY!"
"You're right," agreed Sydney. "It's no funny. It's hilarious."
We were back at Raymond's house, in the privacy of our room. It had taken forever for us to get away form the fireside festivities, particularly after learning a terrible fact about a Keeper custom. Well, I thought it was terrible, at least. It truned out that if someone wanted to marry domeone else around here, the prospectimve bride and groom each had to battle it out with the other's nearest relative of the same sex. Angeline had spotted Joshua's interest from the moment I'd arrived, and when she'd seen the bracelet, she'd assumed some sort of arragement has been made.
”
”
Richelle Mead (Last Sacrifice (Vampire Academy, #6))
“
In History, stagnant waters, whether they be stagnant waters of custom or those of despotism, harbour no life; life is dependent on the ripples created by a few eccentric individuals. In homage to that life and vitality, the community has to brave certain perils and must countenance a measure of heresy. One must live dangerously if one wants to live at all.
”
”
Herbert Read
“
CUSTOMER: I’m looking for a biography to read that’s really interesting. Could you recommend one?
BOOKSELLER: Sure. What books have you read and liked?
CUSTOMER: Well, I really loved Mein Kampf.
BOOKSELLER: . . .
CUSTOMER: Loved is probably not the right word.
BOOKSELLER: No. Probably not.
CUSTOMER: Liked, is probably better. Yes. Liked. I liked it a lot.
BOOKSELLER: . . .
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
Mrs. Darling first heard of Peter when she was tidying up her children's minds. It is the nightly custom of every good mother after her children are asleep to rummage in their minds and put things straight for next morning, repacking into their proper places the many articles that have wandered during the day. If you could keep awake (but of course you can't) you would see your own mother doing this and you would find it very interesting to watch. It's quite like tidying up drawers. You would see her on her knees, I expect, lingering humorously over some of your contents, wondering where on Earth you picked this thing up, making discoveries sweet and not so sweet, pressing this to her cheek, as if it were a nice kitten, and hurriedly stowing that out of sight. When you wake in the morning, the naughtiness and evil passions with which you went to bed have been folded up small and placed at the bottom of your mind and on the top, beautifully aired, are spread out the prettier thoughts, ready for you to put on.
”
”
J.M. Barrie (Peter Pan)
“
I appeal from your customs. I must be myself. I cannot break myself any longer for you, or you. If you can love me for what I am, we shall be happier. If you cannot, I will still seek to deserve that you should. I must be myself. I will not hide my tastes or aversions. I will so trust that what is deep is holy, that I will do strongly before the sun and moon whatever inly rejoices me and the heart appoints. If you are noble, I will love you; if you are not, I will not hurt you and myself by hypocritical attentions
”
”
Ralph Waldo Emerson (Self-Reliance)
“
I DECLARE I am special and extraordinary. I am not average! I have been custom-made. I am one of a kind. Of all the things God created, what He is the most proud of is me. I am His masterpiece, his most prized possession. I will keep my head held high, knowing I am a child of the most high God, made in his very image. This is my declaration.
”
”
Joel Osteen (I Declare: 31 Promises to Speak Over Your Life)
“
There are only two ways to influence human behavior: you can manipulate it or you can inspire it.
Very few people or companies can clearly articulate WHY they do WHAT they do. By WHY I mean your purpose, cause or belief - WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care?
People don’t buy WHAT you do, they buy WHY you do it.
We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us.
For values or guiding principles to be truly effective they have to be verbs. It’s not “integrity,” it’s “always do the right thing.” It’s not “innovation,” it’s “look at the problem from a different angle.” Articulating our values as verbs gives us a clear idea - we have a clear idea of how to act in any situation.
Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.
Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune or navigating internal politics. Leading, however, means that others willingly follow you—not because they have to, not because they are paid to, but because they want to.
You don’t hire for skills, you hire for attitude. You can always teach skills.
Great companies don’t hire skilled people and motivate them, they hire already motivated people and inspire them. People are either motivated or they are not. Unless you give motivated people something to believe in, something bigger than their job to work toward, they will motivate themselves to find a new job and you’ll be stuck with whoever’s left.
Trust is maintained when values and beliefs are actively managed. If companies do not actively work to keep clarity, discipline and consistency in balance, then trust starts to break down.
All organizations start with WHY, but only the great ones keep their WHY clear year after year.
”
”
Simon Sinek (Start with Why: How Great Leaders Inspire Everyone to Take Action)
“
There is a proper way to greet the sentinels in Ceris, certain patterns and forms that you must observe when presented to Queen Islanzadí, and a hundred different manners in which to greet those around you, if it’s not better to just remain quiet.”
“With all your customs,” Eragon risked saying, “it seems as though you’ve only made it easier to offend people.”
A smile flickered across her lips. “Perhaps.
”
”
Christopher Paolini (Eldest (The Inheritance Cycle, #2))
“
It is science alone that can solve the problems of hunger and poverty, of insanitation and illiteracy, of superstition and deadening custom and tradition, of vast resources running to waste, or a rich country inhabited by starving people... Who indeed could afford to ignore science today? At every turn we have to seek its aid... The future belongs to science and those who make friends with science.
”
”
Jawaharlal Nehru
“
Sunset's Passions," he read, and opened the book to a random page to read aloud. "'His hands gently caressed her ivory, silky br- " His eyes widened. "By the Wyrd! Do you actually read this rubbish? What happened to Symbols of Power and Eyllwe Customs and Culture?"
...
"You may borrow it when I'm done. If you read it, your literary experience will be complete. And," she added with a coy smile, "it will give you some creative ideas of things to do with your lady friends.
”
”
Sarah J. Maas
“
There is not much talking now. A silence falls upon them all. This is no time to talk of hedges and fields, or the beauties of any country. Sadness and fear and hate, how they well up in the heart and mind, whenever one opens pages of these messengers of doom. Cry for the broken tribe, for the law and the custom that is gone. Aye, and cry aloud for the man who is dead, for the woman and children bereaved. Cry, the beloved country, these things are not yet at an end. The sun pours down on the earth, on the lovely land that man cannot enjoy. He knows only the fear of his heart.
”
”
Alan Paton (Cry, the Beloved Country (Scribner Classics))
“
Except that wasn't all. The real fun began when a kite was cut. That was where the kite runners came in, those kids who chased the windblown kite drifting through the neighborhoods until it came spiraling down in a field, dropping in someone's yard, on a tree or a rooftop. The chase got pretty fierce; hordes of kite runners swarmed the streets, shoved past each other like those people from Spain I'd read about once, the ones who ran from the bulls. One year a neighborhood kid climbed a pine tree for a kite. A branch snapped under his weight and he fell thirty feet. Broke his back and never walked again. But he fell with the kite still in his hands. And when a kite runner has his hands on a kite, no one could take it from him. That wasn't a rule. That was a custom.
”
”
Khaled Hosseini (The Kite Runner)
“
Customer: Do you have any medical textbooks?
Bookseller: Sorry, no. They go out of date so quickly we don't stock them, but I can order one in for you.
Customer: I'm not worried about it being in date.
Bookseller: Does your university not request you have a specific edition?
Customer: Oh, I'm not a medical student. I just want to learn how to do stitches.
Bookseller: ... Right.
Customer: Do you have a book on sewing instead?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
WOMAN: Hi, where are your copies of Breaking Dawn? I can't see any on the shelf.
BOOKSELLER: Sorry, I think we’ve sold out of the Twilight books; we’re waiting on more.
WOMAN: What?
BOOKSELLER: We should have some in tomorrow.
WOMAN: But I need a copy now. I finished the last one last night.
BOOKSELLER: I’m sorry, I can’t help you.
WOMAN: No, you don’t understand. I’ve taken the whole day off work to read it.
BOOKSELLER: Erm…
WOMAN: I NEED TO KNOW WHAT HAPPENS! NOW!
BOOKSELLER: Erm…
WOMAN: Can you call your wholesaler and see if they can deliver this afternoon?
BOOKSELLER: They only ---
WOMAN: And then I can wait here for them.
BOOKSELLER: I’m sorry, they only deliver in the morning.
WOMAN: BUT WHAT AM I SUPPOSED TO DO NOW?
BOOKSELLER: . . .we have many other books.
WOMAN (sniffs): Do any of those have Robert Pattinson in them?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
I very frequently get the question: 'What's going to change in the next 10 years?' And that is a very interesting question; it's a very common one. I almost never get the question: 'What's not going to change in the next 10 years?' And I submit to you that that second question is actually the more important of the two -- because you can build a business strategy around the things that are stable in time. ... [I]n our retail business, we know that customers want low prices, and I know that's going to be true 10 years from now. They want fast delivery; they want vast selection. It's impossible to imagine a future 10 years from now where a customer comes up and says, 'Jeff I love Amazon; I just wish the prices were a little higher,' [or] 'I love Amazon; I just wish you'd deliver a little more slowly.' Impossible. And so the effort we put into those things, spinning those things up, we know the energy we put into it today will still be paying off dividends for our customers 10 years from now. When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it.
”
”
Jeff Bezos
“
Does your manager know that you talk to your customers like this? (Blaine)
If you’d like to talk to my mother, who owns this bar, my overindulgent brother, who manages it, or my father, who delights in kicking everyone’s ass around, about your treatment by me, just let me know and I’ll be more than happy to go get one of them for you. I know they’d just love to waste their time dealing with you. They’re real understanding that way. (Aimee)
”
”
Sherrilyn Kenyon (Unleash the Night (Dark Hunter, #8; Were-Hunter, #2))
“
I stick my finger in existence — it smells of nothing. Where am I? Who am I? How came I here? What is this thing called the world? What does this world mean? Who is it that has lured me into the world? Why was I not consulted, why not made acquainted with its manners and customs instead of throwing me into the ranks, as if I had been bought by a kidnapper, a dealer in souls? How did I obtain an interest in this big enterprise they call reality? Why should I have an interest in it? Is it not a voluntary concern? And if I am to be compelled to take part in it, where is the director? I should like to make a remark to him. Is there no director? Whither shall I turn with my complaint?
”
”
Søren Kierkegaard
“
So long as there shall exist, by reason of law and custom, a social condemnation, which, in the face of civilisation, artificially creates hells on earth, and complicates a destiny that is divine, with human fatality; so long as the three problems of the age — the degradation of man by poverty, the ruin of woman by starvation, and the dwarfing of childhood by physical and spiritual night — are not solved; so long as, in certain regions, social asphyxia shall be possible; in other words, and from a yet more extended point of view, so long as ignorance and misery remain on earth, books like this cannot be useless.
”
”
Victor Hugo (Les Misérables)
“
Wise men have regarded the earth as a tragedy, a farce, even an illusionist's trick; but all, if they are truly wise, and not merely intellectual rapists, recognize that it is certainly some kind of stage in which we all play roles, most of us being very poorly coached and totally unrehearsed before the curtain rises. Is it too much if I ask, tentatively, that we agree to look upon it as a circus, a touring carnival wandering about the sun for a record season of four billion years and producing new monsters and miracles, hoaxes and bloody mishaps, wonders and blunders, but never quite entertaining the customers well enough to prevent them from leaving, one by one, and returning to their homes for a long and bored winter's sleep under the dust?
”
”
Robert Anton Wilson
“
How anybody can compose a story by word of mouth face to face with a bored-looking secretary with a notebook is more than I can imagine. Yet many authors think nothing of saying, 'Ready, Miss Spelvin? Take dictation. Quote no comma Sir Jasper Murgatroyd comma close quotes comma said no better make it hissed Evangeline comma quote I would not marry you if you were the last person on earth period close quotes Quote well comma I'm not so the point does not arise comma close quotes replied Sir Jasper twirling his moustache cynically period And so the long day wore on period End of chapter.'
If I had to do that sort of thing I should be feeling all the time that the girl was saying to herself as she took it down, 'Well comma this beats me period How comma with homes for the feebleminded touting for custom on every side comma has a man like this succeeded in remaining at large mark of interrogation.
”
”
P.G. Wodehouse
“
Once I passed through a populous city imprinting my
brain for future use with its shows, architecture,
customs, traditions,
Yet now of all that city I remember only a woman I
Casually met there who detained me for love of me,
Day by day and night by night we were together—all else
Has long been forgotten by me,
I remember I say only that woman who passionately clung
To me,
Again we wander, we love, we separate again,
Again she holds me by the hand, I must not go,
I see her close beside me with silent lips sad and tremulous.
”
”
Walt Whitman (Leaves of Grass)
“
...But the heart is not a computer that can be upgraded so quickly and easily with the latest version of love.
Love cannot be sealed hermetically inside a tight box like any other on the store shelf; even though the word itself is in public domain, its quality is not.
Love cannot promise a full customer satisfaction garanteed or a whole lifetime of dreams shared refunded, with no questions asked.
Love cannot be agreed to in terms and conditions as quickly as the "Next" button being clicked. These unspoken terms and conditions grow and develop over time until it gets very messy, and no one remembers how such a mess of accusation and anger was able to overshadow their pure ecstasy of love, the spark between two people turning on a new operation system of togetherness for the first time.
Love is always beta; never a golden master.
If love were a computer, constant bug reports and subsequent fixes are the name of the game, and there are many unexplained breakdowns. The heart is too stubborn for explanations and too impatient for forgiveness, and there is usually no one at the tech support line.
Forgive me stan, if I've crashed so often. It's just to hard to boot up to a whole new future without you. I am an empty monitor in search of a "hello.
”
”
Raymond Luczak
“
Art, literature, and philosophy are attempts to found the world anew on a human freedom: that of the creator; to foster such an aim, one must first unequivocally posit oneself as a freedom. The restrictions that education and custom impose on a woman limit her grasp of the universe...Indeed, for one to become a creator, it is not enough to be cultivated, that is, to make going to shows and meeting people part of one's life; culture must be apprehended through the free movement of a transcendence; the spirit with all its riches must project itself in an empty sky that is its to fill; but if a thousand fine bonds tie it to the earth, its surge is broken. The girl today can certainly go out alone, stroll in the Tuileries; but I have already said how hostile the street is: eyes everywhere, hands waiting: if she wanders absentmindedly, her thoughts elsewhere, if she lights a cigarette in a cafe, if she goes to the cinema alone, an unpleasant incident can quickly occur; she must inspire respect by the way she dresses and behaves: this concern rivets her to the ground and self. "Her wings are clipped." At eighteen, T.E. Lawrence went on a grand tour through France by bicycle; a young girl would never be permitted to take on such an adventure...Yet such experiences have an inestimable impact: this is how an individual in the headiness of freedom and discovery learns to look at the entire world as his fief...[The girl] may feel alone within the world: she never stands up in front of it, unique and sovereign.
”
”
Simone de Beauvoir (The Second Sex)
“
Neoliberalism makes citizens into consumers. The freedom of the citizen yields to the passivity of the consumer. As consumers, today’s voters have no real interest in politics –in actively shaping the community. They possess neither the will nor the ability to participate in communal, political action. They react only passively to politics: grumbling and complaining, as consumers do about a commodity or service they do not like. Politicians and parties follow this logic of consumption too. They have to ‘deliver’. In the process, they become nothing more than suppliers; their task is to satisfy voters who are consumers or customers.
”
”
Byung-Chul Han (Psychopolitics: Neoliberalism and New Technologies of Power)
“
I have of late—but wherefore
I know not—lost all my mirth, forgone all custom of
exercises; and indeed it goes so heavily with my
disposition that this goodly frame, the earth, seems to
me a sterile promontory, this most excellent canopy,
the air, look you, this brave o'erhanging firmament,
this majestical roof fretted with golden fire, why,
it appears no other thing to me than a foul and pestilent
congregation of vapors. What a piece of work is a man!
How noble in reason, how infinite in faculties,
in form and moving how express and admirable,
in action how like an angel, in apprehension how like
a god! The beauty of the world, the paragon of animals!
And yet, to me, what is this quintessence of dust? Man
delights not me—no, nor woman neither, though by
your smiling you seem to say so.
”
”
William Shakespeare (Hamlet)
“
Where's your car? Miles asks, glancing at him as he slams his door shut and slings his backpack over his shoulder. "And whats up with your hand?"
"I got rid of it," Damen says, gaze fixed on mine. Then glancing at Miles and seeing his expression he adds, "The car, not the hand."
"Did you trade it in?" I ask, but only because Miles is listening. [...]
He shakes his head and walks me to the gate, smiling as he says, "No, I just dropped off on the side of the road, key in the ignition, engine running."
"Excuse me?!" Miles yelps. "You mean to tell me that you left your shiny, black, BMW M6 Coupe—by the side of the road?"
Damen nods.
But thats a hundred-thousand-dollar car!" Miles gasps as his face turns bright red.
"A hundreds and ten." Damen laughs. "Don't forget, it was fully customized and loaded with options."
Miles stares at him, eyes practically bugging out of his head, unable to comprehend how anyone could do such a thing—why anyone would do such a thing. "Um, okay, so let me get this straight—you just woke up and decided—Hey, what the hell? I think I'll just dump my ridiculously expensive luxury car by the side of the road—WHERE JUST ANYONE CAN TAKE IT?"
Damen shrugs. "Pretty much."
"Because in case you haven't noticed," Miles says, practically hyperventilating now. "Some of us are a little car deprived. Some of us were born with parents so cruel and unusual they're forced to rely on the kindness of friends for the rest of their lives!"
"Sorry." Damen shrugs. "Guess I hadn't thought about that. Though if it makes you feel any better, it was all for a very good cause.
”
”
Alyson Noel (Shadowland (The Immortals, #3))
“
Before Tessa could answer, there was a knock at the door, and a familiar voice. "It's Jem. Tessa, are you there?"
Charlotte sat bolt upright. "Oh! He mustn't see you in your dress!"
Tessa stood dumbfounded. "Whyever not?"
"It's a Shadowhunter custom—bad luck!" Charlotte rose to her feet. "Quickly! Hide behind the wardrobe!"
"The wardrobe? But—" Tessa broke off with a yelp as Charlotte seized her about the waist and frog-marched her behind the wardrobe like a policeman with a particularly resistant criminal. Released, Tessa dusted off her dress and made a face at Charlotte, and they both peeked around the side of the furniture as the seamstress, after a bewildered look, opened the door.
Jem's silvery head appeared in the gap. He looked a bit disheveled, his jacket askew. He glanced around in puzzlement before his gaze lighted on Charlotte and Tessa, half-concealed behind the wardrobe.
”
”
Cassandra Clare (Clockwork Princess (The Infernal Devices, #3))
“
Yes, novels; for I will not adopt that ungenerous and impolitic custom, so common with novel-writers, of degrading, by their contemptuous censure, the very performances to the number of which they are themselves adding; joining with their greatest enemies in bestowing the harshest epithets on such works, and scarcely ever permitting them to be read by their own heroine, who, if she accidentally take up a novel, is sure to turn over its insipid pages with disgust. Alas! if the heroine of one novel be not patronised by the heroine of another, from whom can she expect protection and regard? I cannot approve of it. Let us leave it to the reviewers to abuse such effusions of fancy at their leisure, and over every new novel to talk in threadbare strains of the trash with which the press now groans. Let us not desert one another- we are an injured body.
”
”
Jane Austen (Northanger Abbey)
“
If the beginning of wisdom is in realizing that one knows nothing, then the beginning of understanding is in realizing that all things exist in accord with a single truth: Large things are made of smaller things.
Drops of ink are shaped into letters, letters form words, words form sentences, and sentences combine to express thought. So it is with the growth of plants that spring from seeds, as well as with walls built from many stones. So it is with mankind, as the customs and traditions of our progenitors blend together to form the foundation for our own cities, history, and way of life.
Be they dead stone, living flesh, or rolling sea; be they idle times or events of world-shattering proportion, market days or desperate battles, to this law, all things hold: Large things are made from small things. Significance is cumulative--but not always obvious.
--Gaius Secondus
”
”
Jim Butcher (Academ's Fury (Codex Alera, #2))
“
Lowering his voice, he said, "In America we have a custom. When you're given presents for your birthday, you're supposed to open them and say thank you."
Tatiana nervously looked down at the present. "Thank you." Gifts were not something she was used to. Wrapped gifts? Unheard of, even when they came wrapped only in plain brown paper.
"No. Open first. Then say thank you."
She smiled. "What do I do? Do I take the paper off?"
"Yes. You tear it off."
"And then what?"
"And then you throw it away."
"The whole present or just the paper?"
Slowly he said, "Just the paper."
"But you wrapped it so nicely. Why would I throw it away?"
"It's just paper."
"If it's just paper, why did you wrap it?"
"Will you please just open my present?" said Alexander
”
”
Paullina Simons (The Bronze Horseman (The Bronze Horseman, #1))
“
More often than not, that was a tough sell. If you go to a business and tell it you can save it $50,000 per year in labor costs if it eliminates this one job, then your AI product better eliminate that entire job. Instead, what entrepreneurs found was that their product was perhaps eliminating one task in a person’s job, and that wasn’t going to be enough to save their would-be customer any meaningful labor costs. The better pitches were ones that were not focused on replacement but on value. These pitches demonstrated how an AI product could allow businesses to generate more profits by, say, supplying higher quality products to their own customers. This had the benefit of not having to demonstrate that their AI could perform a particular task at a lower cost than a person. And if that also reduced internal resistance to adopting AI, then that only made their sales task easier. The point here is that a value-enhancing approach to AI, rather than a cost-savings approach, is more likely to find real traction for AI adoption.
”
”
Ajay Agrawal (Power and Prediction: The Disruptive Economics of Artificial Intelligence)
“
The principles underlying propaganda are extremely simple. Find some common desire, some widespread unconscious fear or anxiety; think out some way to relate this wish or fear to the product you have to sell; then build a bridge of verbal or pictorial symbols over which your customer can pass from fact to compensatory dream, and from the dream to the illusion that your product, when purchased, will make the dream come true. They are selling hope.
We no longer buy oranges, we buy vitality. We do not just buy an auto, we buy prestige. And so with all the rest. In toothpaste, for example, we buy not a mere cleanser and antiseptic, but release from the fear of being sexually repulsive. In vodka and whisky we are not buying a protoplasmic poison which in small doses, may depress the nervous system in a psychologically valuable way; we are buying friendliness and good fellowship, the warmth of Dingley Dell and the brilliance of the Mermaid Tavern. With our laxatives we buy the health of a Greek god. With the monthly best seller we acquire culture, the envy of our less literate neighbors and the respect of the sophisticated. In every case the motivation analyst has found some deep-seated wish or fear, whose energy can be used to move the customer to part with cash and so, indirectly, to turn the wheels of industry.
”
”
Aldous Huxley (Brave New World Revisited)
“
Paine suffered then, as now he suffers not so much because of what he wrote as from the misinterpretations of others...
He disbelieved the ancient myths and miracles taught by established creeds. But the attacks on those creeds - or on persons devoted to them - have served to darken his memory, casting a shadow across the closing years of his life.
When Theodore Roosevelt termed Tom Paine a 'dirty little atheist' he surely spoke from lack of understanding. It was a stricture, an inaccurate charge of the sort that has dimmed the greatness of this eminent American. But the true measure of his stature will yet be appreciated. The torch which he handed on will not be extinguished. If Paine had ceased his writings with 'The Rights of Man' he would have been hailed today as one of the two or three outstanding figures of the Revolution. But 'The Age of Reason' cost him glory at the hands of his countrymen - a greater loss to them than to Tom Paine.
I was always interested in Paine the inventor. He conceived and designed the iron bridge and the hollow candle; the principle of the modern central draught burner. The man had a sort of universal genius. He was interested in a diversity of things; but his special creed, his first thought, was liberty.
Traducers have said that he spent his last days drinking in pothouses. They have pictured him as a wicked old man coming to a sorry end. But I am persuaded that Paine must have looked with magnanimity and sorrow on the attacks of his countrymen. That those attacks have continued down to our day, with scarcely any abatement, is an indication of how strong prejudice, when once aroused, may become. It has been a custom in some quarters to hold up Paine as an example of everything bad.
The memory of Tom Paine will outlive all this. No man who helped to lay the foundations of our liberty - who stepped forth as the champion of so difficult a cause - can be permanently obscured by such attacks. Tom Paine should be read by his countrymen. I commend his fame to their hands.
{The Philosophy of Paine, June 7, 1925}
”
”
Thomas A. Edison (Diary and Sundry Observations of Thomas Alva Edison)
“
অদ্ভুত আঁধার এক এসেছে এ-পৃথিবীতে আজ,
যারা অন্ধ সবচেয়ে বেশি আজ চোখে দেখে তারা;
যাদের হৃদয়ে কোনো প্রেম নেই—প্রীতি নেই—করুণার আলোড়ন নেই
পৃথিবী অচল আজ তাদের সুপরামর্শ ছাড়া।
যাদের গভীর আস্থা আছে আজো মানুষের প্রতি
এখনো যাদের কাছে স্বাভাবিক ব'লে মনে হয়
মহৎ সত্য বা রীতি, কিংবা শিল্প অথবা সাধনা
শকুন ও শেয়ালের খাদ্য আজ তাদের হৃদয়।
A strange darkness has come upon the world today.
They who are most blind now see,
Those whose hearts lack love, lack warmth, lack pity's stirrings,
Without their fine advice, the world today dare not make a move.
They who yet possess an abiding faith in man,
To whom still now high truths or age-old customs,
Or industry or austere effort all seem natural,
Their hearts are victuals for the vulture and the jackal.
Translated by: Clinton B. Seely
”
”
Jibanananda Das (বনলতা সেন)
“
Lovers are not at their best when it matters. Mouths dry up, palms sweat, conversation flags and all the time the heart is threatening to fly from the body once and for all. Lovers have been known to have heart attacks. Lovers drink too much from nervousness and cannot perform. They eat too little and faint during their fervently wished consummation. They do not stroke the favoured cat and their face-paint comes loose. This is not all. Whatever you have set store by, your dress, your dinner, your poetry, will go wrong.
How is it that one day life is orderly and you are content, a little cynical perhaps, but on the whole just so, and then without warning you find the solid floor is a trapdoor and you are now in another place whose geography is uncertain and whose customs are strange?
Travellers at least have a choice. Those who set sail know that things will not be the same as at home. Explorers are prepared. But for us, who travel along the blood vessels, who come to the cities of the interior by chance, there is no preparation. We who were fluent find life is a foreign language. Somewhere between the swamp and the mountains. Somewhere between fear and sex. Somewhere between God and the Devil passion is and the way there is sudden and the way back is worse.
”
”
Jeanette Winterson (The Passion)
“
It felt like being shot with an arrow, and Will jerked back. His wineglass crashed to the floor and shattered. He lurched to his feet, leaning both hands on the table. He was vaguely aware of stares, and the landlords anxious voice in his ear, but the pain was too great to think through, almost too great to breathe through. The tightness in his chest, the one he had thought of as one end of a cord tying him to Jem, had pulled so taut that it was strangling his heart. He stumbled away from his table, pushing through a knot of customers near the bar, and passed to the front door of the inn. All he could think of was air, getting air into his lungs to breathe. He pushed the doors open and half-tumbled out into the night. For a moment the pain in his chest eased, and he fell back against the wall of the inn. Rain was sheeting down, soaking his hair and clothes. He gasped, his heart stuttering with a misture of terror and desperation. Was this just the distance from Jem affecting him? He had never felt anything like this, even when Jem was at his worst, even when he'd been injured and Will had ached with sympathetic pain.
The cord snapped.
For a moment everything went white, the courtyard bleeching through as if with acid. Will jackknifed to his knees, vomiting up his supper into the mud. When the spasms had passed , he staggard to his feet and blindly away from the inn, as if trying to outpace his own pain. He fetched up against the wall of the stables, beside the horse trough. He dropped to his knees to plunge his hands into the icy water-and saw his own reflection. There was his face, as white as death, and his shirt, and a spreading stain of red across the front. With wet hands he siezed at his lapels and jerked the shirt open. In the dim light that spilled from the inn, he could see that his parabati rune, just over his heart, was bleeding. His hands were covered in blood, blood mixed with rain, the same ran that was washing the blood away from his chest, showing the rune as it began to fade from black to silver, changing all that had been sense in Will's life into nonsense.
Jem was dead.
”
”
Cassandra Clare (Clockwork Princess (The Infernal Devices, #3))
“
When human beings give their heartfelt allegiance to and worship that which is not God, they progressively cease to reflect the image of God. One of the primary laws of human life is that you become like what you worship; what’s more, you reflect what you worship not only to the object itself but also outward to the world around. Those who worship money increasingly define themselves in terms of it and increasingly treat other people as creditors, debtors, partners, or customers rather than as human beings. Those who worship sex define themselves in terms of it (their preferences, their practices, their past histories) and increasingly treat other people as actual or potential sex objects. Those who worship power define themselves in terms of it and treat other people as either collaborators, competitors, or pawns. These and many other forms of idolatry combine in a thousand ways, all of them damaging to the image-bearing quality of the people concerned and of those whose lives they touch.
”
”
N.T. Wright (Surprised by Hope: Rethinking Heaven, the Resurrection, and the Mission of the Church)
“
Their eyes met at the same instant moment, Therese glancing up from a box she was opening, and the woman just turning her head so she looked directly at Therese. She was tall and fair, her long figure graceful in the loose fur coat that she held open with a hand on her waist, her eyes were grey, colorless, yet dominant as light or fire, and, caught by them, Therese could not look away. She heard the customer in front of her repeat a question, and Therese stood there, mute. The woman was looking at Therese, too, with a preoccupied expression, as if half her mind were on whatever is was she meant to buy here, and though there were a number of salesgirls between them, There felt sure the woman would come to her, Then, Then Therese saw her walk slowly towards the counter, heard her heart stumble to catch up with the moment it had let pass, and felt her face grow hot as the woman came nearer and nearer.
”
”
Patricia Highsmith (The Price of Salt)
“
The tavern keeper, a wiry man with a sharp-nosed face, round, prominent ears and a receding hairline that combined to give him a rodentlike look, glanced at him, absentmindedly wiping a tankard with a grubby cloth. Will raised an eyebrow as he looked at it. He'd be willing to bet the cloth was transferring more dirt to the tankard then it was removing.
"Drink?" the tavern keeper asked. He set the tankard down on the bar, as if in preparation for filling it with whatever the stranger might order.
"Not out of that," Will said evenly, jerking a thumb at the tankard. Ratface shrugged, shoved it aside and produced another from a rack above the bar.
"Suit yourself. Ale or ouisgeah?"
Ousigeah, Will knew, was the strong malt spirit they distilled and drank in Hibernia. In a tavern like this, it might be more suitable for stripping runt than drinking.
"I'd like coffee," he said, noticing the battered pot by the fire at one end of the bar.
"I've got ale or ouisgeah. Take your pick." Ratface was becoming more peremptory. Will gestured toward the coffeepot. The tavern keeper shook his head.
"None made," he said. "I'm not making a new pot just for you."
"But he's drinking coffee," Will said, nodding to one side.
Inevitably the tavern keeper glanced that way, to see who he was talking about. The moment his eyes left Will, an iron grip seized the front of his shirt collar, twisting it into a knot that choked him and at the same time dragged him forward, off balance, over the bar,. The stranger's eyes were suddenly very close. He no longer looked boyish. The eyes were dark brown, almost black in this dim light, and the tavern keeper read danger there. A lot of danger. He heard a soft whisper of steel, and glancing down past the fist that held him so tightly, he glimpsed the heavy, gleaming blade of the saxe knife as the stranger laid it on the bar between them.
He looked around for possible help. But there was nobody else at the bar, and none of the customers at the tables had noticed what was going on.
"Aach...mach co'hee," he choked.
The tension on his collar eased and the stranger said softly, "What was that?"
"I'll...make...coffee," he repeated, gasping for breath.
The stranger smiled. It was a pleasant smile, but the tavern keep noticed that it never reached those dark eyes.
"That's wonderful. I'll wait here.
”
”
John Flanagan (Halt's Peril (Ranger's Apprentice, #9))
“
These are the voices which we hear in solitude, but they grow faint and inaudible as we enter into the world. Society everywhere is in conspiracy against the manhood of every one of its members. Society is a joint stock company in which the members agree for the better securing of his bread to each shareholder, to surrender the liberty and culture of the eater. The virtue in most request is conformity. Self-reliance is its aversion. It [That is, conformity.] loves not realities and creators, but names and customs.
"Whoso would be a man must be a nonconformist. He who would gather immortal palms must not be hindered by the name of goodness, but must explore if it be goodness. Nothing is at last sacred but the integrity of our own mind. Absolve you to yourself, and you shall have the suffrage of the world. I remember an answer which when quite young I was prompted to make to a valued adviser who was wont to importune me with the dear old doctrines of the church. On my saying, What have I to do with the sacredness of traditions, if I live wholly from within? my friend suggested--'But these impulses may be from below, not from above.' I replied, 'They do not seem to me to be such; but if I am the devil's child, I will live them from the devil.' No law can be sacred to me but that of my nature. Good and bad are but names very readily transferable to that or this; the only right is what is after my constitution, the only wrong what is against it. A man is to carry himself in the presence of all opposition as if everything were titular and ephemeral but he. I am ashamed to think how easily we capitulate to badges and names, to large societies and dead institutions. Every decent an well-spoken individual affects and sways me more than is right. I ought to go upright and vital, and speak the rude truth in all ways.
”
”
Ralph Waldo Emerson
“
That an old Charonte custom that go back forever 'casue we a really old race of demons who go back even before forever." She looked over to where Danger's shade glittered in the opposite corner while the former Dark-Huntress was assisting Pam and Kim with the birth, and explained the custom to her.
"When a new baby is born you kill off an old annoying family member who gets on everyone's nerves which for all of us would be the heifer-goddess 'cause the only person who like her be you Akra-Kat. I know she you mother and all, but sometimes you just gotta say no thank you. You a mean old heifer-goddess who need to go play in traffic and get run over by something big like a steamroller or bus or something else really painful that would hurt her a lot and make the rest of us laugh"
"Not to mention the Simi barbecue would have been fun too if someone, Akra-Kat, hadn't stopped the Simi from it. I personally think it would have been a most magnificent gift for the baby. Barbecued heifer-goddess Artemis. Yum! No better meal. Oh then again baby got a delicate constitution and that might give the poor thing indigestion. Artemis definitely give the Simi indigestion and I ain't even ate her yet.
”
”
Sherrilyn Kenyon (Retribution (Dark-Hunter, #19))
“
They were staggered to learn that a real tangible person, living in Minnesota, and married to their own flesh-and-blood relation, could apparently believe that divorce may not always be immoral; that illegitimate children do not bear any special and guaranteed form of curse; that there are ethical authorities outside of the Hebrew Bible; that men have drunk wine yet not died in the gutter; that the capitalistic system of distribution and the Baptist wedding-ceremony were not known in the Garden of Eden; that mushrooms are as edible as corn-beef hash; that the word "dude" is no longer frequently used; that there are Ministers of the Gospel who accept evolution; that some persons of apparent intelligence and business ability do not always vote the Republican ticket straight; that it is not a universal custom to wear scratchy flannels next the skin in winter; that a violin is not inherently more immoral than a chapel organ; that some poets do not have long hair; and that Jews are not always peddlers or pants-makers.
"Where does she get all them theories?" marveled Uncle Whittier Smail; while Aunt Bessie inquired, "Do you suppose there's many folks got notions like hers? My! If there are," and her tone settled the fact that there were not, "I just don't know what the world's coming to!
”
”
Sinclair Lewis (Main Street)
“
Before I went to college I read two books. I read a book “Moral Mazes” by Robert Jackall which is a study of how corporations work, and it’s actually a fascinating book, this sociologist, he just picks a corporation at random and just goes and studies the middle managers, not the people who do any of the grunt work and not the big decision makers, just the people whose job is to make sure that things day to day get done, and he shows how even though they’re all perfectly reasonable people, perfectly nice people you’d be happy to meet any of them, all the things that they were accomplishing were just incredibly evil. So you have these people in this average corporation, they were making decisions to blow out their worker’s eardrums in the factory, to poison the lakes and the lagoons nearby, to make these products that are filled with toxic chemicals that poisoned their customers, not because any of them were bad people and wanted to kill their workers and their neighbourhood and their customers, but just because that was the logic of the situation they were in.
Another book I read was a book “Understanding Power” by Noam Chomsky which kind of took the same sort of analysis but applied it to wider society which you know we’re in a situation where it may be filled with perfectly good people but they’re in these structures that cause them to continually do evil, to invade countries, to bomb people, to take money from poor people and give it to rich people, to do all these things that are wrong. These books really opened my eyes about just how bad the society we were living in really is.
”
”
Aaron Swartz
“
Live no longer to the expectation of these deceived and deceiving people with whom we converse. Say to them, O father, O mother, O wife, O brother, O friend, I have lived with you after appearances hitherto. Henceforward I am the truth's. Be it known unto you that henceforward I obey no law less than the eternal law. I will have no covenants but proximities. I shall endeavor to nourish my parents, to nourish my family, to be the chaste husband of one wife, - but these relations I must fill after a new and unprecedented way. I appeal from your customs. I must be myself. I cannot break myself any longer for you, or you. If you can love me for what I am, we shall be the happier. If you cannot, I will still seek to deserve that you should. I will not hide my tastes or aversions. I will so trust that what is deep is holy, that I will strongly believe before the sun and moon whatever inly rejoices me, and the heart appoints. If you are noble, I will love you; if you are not, I will not hurt you and myself by hypocritical attentions. If you are true, but not in the same truth with me, cleave to your companions; I will seek my own. I do this not selfishly, but humbly and truly. It is alike your interest, and mine, and all men's, however long we have dwelt in lies, to live in truth. Does this sound harsh to-day? You will soon love what is dictated by your nature as well as mine, and, if we follow the truth, it will bring us out safe at last. --- But so you may give these friends pain. Yes, but I cannot sell my liberty and my power, to save their sensibility.
”
”
Ralph Waldo Emerson
“
Excerpt from Ursula K Le Guin's speech at National Book Awards
Hard times are coming, when we’ll be wanting the voices of writers who can see alternatives to how we live now, can see through our fear-stricken society and its obsessive technologies to other ways of being, and even imagine real grounds for hope. We’ll need writers who can remember freedom – poets, visionaries – realists of a larger reality.
Right now, we need writers who know the difference between production of a market commodity and the practice of an art. Developing written material to suit sales strategies in order to maximise corporate profit and advertising revenue is not the same thing as responsible book publishing or authorship.
Yet I see sales departments given control over editorial. I see my own publishers, in a silly panic of ignorance and greed, charging public libraries for an e-book six or seven times more than they charge customers. We just saw a profiteer try to punish a publisher for disobedience, and writers threatened by corporate fatwa. And I see a lot of us, the producers, who write the books and make the books, accepting this – letting commodity profiteers sell us like deodorant, and tell us what to publish, what to write.
Books aren’t just commodities; the profit motive is often in conflict with the aims of art. We live in capitalism, its power seems inescapable – but then, so did the divine right of kings. Any human power can be resisted and changed by human beings. Resistance and change often begin in art. Very often in our art, the art of words.
I’ve had a long career as a writer, and a good one, in good company. Here at the end of it, I don’t want to watch American literature get sold down the river. We who live by writing and publishing want and should demand our fair share of the proceeds; but the name of our beautiful reward isn’t profit. Its name is freedom.
”
”
Ursula K. Le Guin
“
[The wives of powerful noblemen] must be highly knowledgeable about government, and wise – in fact, far wiser than most other such women in power. The knowledge of a baroness must be so comprehensive that she can understand everything. Of her a philosopher might have said: "No one is wise who does not know some part of everything." Moreover, she must have the courage of a man. This means that she should not be brought up overmuch among women nor should she be indulged in extensive and feminine pampering. Why do I say that? If barons wish to be honoured as they deserve, they spend very little time in their manors and on their own lands. Going to war, attending their prince's court, and traveling are the three primary duties of such a lord. So the lady, his companion, must represent him at home during his absences. Although her husband is served by bailiffs, provosts, rent collectors, and land governors, she must govern them all. To do this according to her right she must conduct herself with such wisdom that she will be both feared and loved. As we have said before, the best possible fear comes from love.
When wronged, her men must be able to turn to her for refuge. She must be so skilled and flexible that in each case she can respond suitably. Therefore, she must be knowledgeable in the mores of her locality and instructed in its usages, rights, and customs. She must be a good speaker, proud when pride is needed; circumspect with the scornful, surly, or rebellious; and charitably gentle and humble toward her good, obedient subjects. With the counsellors of her lord and with the advice of elder wise men, she ought to work directly with her people. No one should ever be able to say of her that she acts merely to have her own way. Again, she should have a man's heart. She must know the laws of arms and all things pertaining to warfare, ever prepared to command her men if there is need of it. She has to know both assault and defence tactics to insure that her fortresses are well defended, if she has any expectation of attack or believes she must initiate military action. Testing her men, she will discover their qualities of courage and determination before overly trusting them. She must know the number and strength of her men to gauge accurately her resources, so that she never will have to trust vain or feeble promises. Calculating what force she is capable of providing before her lord arrives with reinforcements, she also must know the financial resources she could call upon to sustain military action.
She should avoid oppressing her men, since this is the surest way to incur their hatred. She can best cultivate their loyalty by speaking boldly and consistently to them, according to her council, not giving one reason today and another tomorrow. Speaking words of good courage to her men-at-arms as well as to her other retainers, she will urge them to loyalty and their best efforts.
”
”
Christine de Pizan (The Treasure of the City of Ladies)