Customers Satisfaction Quotes

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If you want to keep your customers happy, start by keeping your employees happy.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
If the end result is customer satisfaction, your business will thrive. If the end result is customer loyalty, your business will bloom.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
Customers want someone just like them, even when it comes to picking a company.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
The most important purpose of any product is to satisfy a customer’s need and not the entrepreneur’s need.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
We have to start listening to what our ideal customers have to say about our product with an open mind.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
It feels amazing to know that there is an increased demand for your product, but customer experience and satisfaction are consequential for long-lasting business growth.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
Your customers are always changing and so are their values, perceptions, and needs. Having up-to-date knowledge about them will help you in satisfying their needs as well as delighting them.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
Keep your focus on increasing customer satisfaction and building customer relationships, everything else will take care of itself.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
It’s okay to be wrong but it’s not okay to not accept it. When we fail to acknowledge and admit that we were wrong, we hinder our mind from learning something new.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
Post-purchase dissonance is when the customers regret the product that they have just bought.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
The golden rule here is to stop assuming what your customers are going to like and what they won’t. Instead, start putting yourself in their shoes to familiarize yourself with their needs and wants. That way you will never go wrong.
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
My armpits are not only rank, but they’re ranked number one in customer satisfaction. Try them for free or your money back.
Jarod Kintz (The Titanic would never have sunk if it were made out of a sink.)
If you promise the moon, be able to deliver it.
Byrd Baggett (Satisfaction Guaranteed: 236 Ideas to Make Your Customers Feel Like a Million Dollars)
That only a few, under any circumstances, protest against the injustice of long-established laws and customs, does not disprove the fact of the oppressions, while the satisfaction of the many, if real only proves their apathy and deeper degradation.
Elizabeth Cady Stanton
The economy is always changing. Therefore, business strategy should change to adapt. And the way to adapt is to find new ways to add value to the customers lives. At Mayflower-Plymouth, we're here to help your business thrive in this way.
Hendrith Vanlon Smith Jr. (The Wealth Reference Guide: An American Classic)
...But the heart is not a computer that can be upgraded so quickly and easily with the latest version of love. Love cannot be sealed hermetically inside a tight box like any other on the store shelf; even though the word itself is in public domain, its quality is not. Love cannot promise a full customer satisfaction garanteed or a whole lifetime of dreams shared refunded, with no questions asked. Love cannot be agreed to in terms and conditions as quickly as the "Next" button being clicked. These unspoken terms and conditions grow and develop over time until it gets very messy, and no one remembers how such a mess of accusation and anger was able to overshadow their pure ecstasy of love, the spark between two people turning on a new operation system of togetherness for the first time. Love is always beta; never a golden master. If love were a computer, constant bug reports and subsequent fixes are the name of the game, and there are many unexplained breakdowns. The heart is too stubborn for explanations and too impatient for forgiveness, and there is usually no one at the tech support line. Forgive me stan, if I've crashed so often. It's just to hard to boot up to a whole new future without you. I am an empty monitor in search of a "hello.
Raymond Luczak
If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?
Jeffrey Gitomer (Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know)
The Ladies Buddenbrook from Breite Strasse did not weep, however - it was not their custom. Their faces, a little less caustic than usual at least, expressed a gentle satisfaction at death's impartiality.
Thomas Mann (Buddenbrooks: The Decline of a Family)
Nothing consoles and comforts like certainty does.
Amit Kalantri (Wealth of Words)
Satisfied customer is the best source of advertisement
G.S. Alag
If you don't appreciate your customers, someone else will.
Jason Langella
A customer talking about their experience with you is worth ten times that which you write or say about yourself.
David J. Greer (Wind In Your Sails)
When your employees are happy at work, they do a better job. And when they do a better job, customers feel it. And when customers feel that happiness coming from a companies employees, it's like they just wanna spend their money there.
Hendrith Vanlon Smith Jr.
Capitalize on charm by continually captivating your customer.
Ryan Lilly
Customers loves certainty, make sure you give it to them.
Amit Kalantri
It may be that in his rogues the writer gratifies instincts deep-rooted in him, which the manners and customs of a civilised world have forced back to the mysterious recesses of the subconscious. In giving to the character of his invention flesh and bones he is giving life to that part of himself which finds no other means of expression. His satisfaction is a sense of liberation. The writer is more concerned to know than to judge.
W. Somerset Maugham (The Moon and Sixpence)
No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.
Bill Quiseng
The husband and wife who open another delicatessen store or another Mexican restaurant in the American suburb surely take a risk. But are they entrepreneurs? All they do is what has been done many times before. They gamble on the increasing popularity of eating out in their area, but create neither a new satisfaction nor new consumer demand. Seen under this perspective they are surely not entrepreneurs even though theirs is a new venture. McDonald’s, however, was entrepreneurship. It did not invent anything, to be sure. Its final product was what any decent American restaurant had produced years ago. But by applying management concepts and management techniques (asking, What is “value” to the customer?), standardizing the “product,” designing process and tools, and by basing training on the analysis of the work to be done and then setting the standards it required, McDonald’s both drastically upgraded the yield from resources, and created a new market and a new customer. This is entrepreneurship.
Peter F. Drucker (Innovation and Entrepreneurship)
The number-one corporate objective, when crossing the chasm, is to secure a distribution channel into the mainstream market, one with which the pragmatist customer will be comfortable. This objective comes before revenues, before profits, before press, even before customer satisfaction. All these other factors can be fixed later - but only if the channel is established.
Geoffrey A. Moore (Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers)
Wash me.” Damen had never performed a servile task in his life, but he supposed that this one would not overwhelm either his pride or his comprehension. By now he knew the customs of the baths. But he felt a sense of subtle satisfaction from Laurent, and a corresponding internal resistance. It was an uncomfortably intimate form of attendance; he was not restrained, and they were alone, one man serving another. All
C.S. Pacat (Captive Prince (Captive Prince, #1))
In neo-classical economic theory, it is claimed without evidence that people are basically self-seeking, that they want above all the satisfaction of their material desires: what economists call "maximising utility". The ultimate objective of mankind is economic growth, and that is maximized only through raw, and lightly regulated, competition. If the rewards of this system are spread unevenly, that is a necessary price. Others on the planet are to be regarded as either customers, competitors or factors of production. Effects upon the planet itself are mere "externalities" to the model, with no reckoning of the cost - at least for now. Nowhere in this analysis appears factors such as human cooperation, love, trust, compassion or hatred, curiosity or beauty. Nowhere appears the concept of meaning. What cannot be measured is ignored. But the trouble is that once our basic needs for shelter and food have been met, these factors may be the most important of all.
Carne Ross (The Leaderless Revolution: How Ordinary People Will Take Power and Change Politics in the 21st Century)
Value can’t be created without understanding what people want (market research). Attracting customers first requires getting their attention, then making them interested (marketing). In order to close a sale, people must first trust your ability to deliver on what’s promised (value delivery and operations). Customer satisfaction depends on reliably exceeding the customer’s expectations (customer service). Profit sufficiency requires bringing in more money than is spent (finance).
Josh Kaufman (The Personal MBA: Master the Art of Business)
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. ” Jack Welch, former CEO of GE
Anonymous
There are three powerful reasons for learning to provide great customer service: greater job satisfaction, reduced stress and hassle, and enhanced job success.
Robert Bacal (Perfect Phrases for Customer Service (Perfect Phrases Series))
If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business model in the world.
David Green (More Than a Hobby: How a $600 Startup Became America's Home and Craft Superstore)
The customers perception is your reality. What they think about your products , MATTER. If you dont put your customers perception first, THE GAME IS OVER.
Sharfaraz Ahmed
Create wow moments for your prospects and watch you online sentiment increase.
Stacey Kehoe
Whatever you do, go extra mile to satisfy your customers
Sunday Adelaja (No One Is Better Than You)
the measure of your success is the level of service you provide and the total satisfaction of your customers.
Ron Kaufman (UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!)
Efficiency is to do what is effective, achieve high customer satisfaction with less operating cost, and improve employee productivity with good teamwork.
Pearl Zhu (Quality Master)
From what I know of you already, you have quite a reputation for providing customer satisfaction." Julie's cheeks burned. For Kate's benefit she said, "I try." "Oh, I'm certain you do more than try. You go all out." He paused for several beats. Then, "I've driven past the gallery thousands of times and always admired the works displayed in the windows. But I haven't had a reason to stop." "And now you did?" "Now I did." She drew herself up. "Well, I'm sure Katherine will find the perfect piece for you. She's very knowledgeable." "He came to see you." "That's right, Ms. Rutledge. Not that Ms. Fields isn't perfectly charming and, I'm sure, knowledgeable." He shot Kate a smile over his shoulder, which she returned before he came back around to Julie. "But I'm placing myself in your very capable hands.
Sandra Brown (Smash Cut (Mitchell & Associates, #1))
Our focus is our customers’ success. At the end of the day, if your customers are successful, they will also be satisfied. But satisfaction is not success. In today’s business environment, and certainly in tomorrow’s, mistaking one for the other can be fatal.
Rob Bernshteyn (Value as a Service: Embracing the Coming Disruption)
The more the customer is involved in the process of service production and delivery, the greater the perceived value and satisfaction. . . Consumers (as individuals and as a group of interacting subjects) become partial employees and employees become partial consumers.
Nicholas Ind (Brand Together: How Co-Creation Generates Innovation and Re-energizes Brands)
You know those people who go to work and they’re completely satisfied with their lives? The ones who feel a sense of personal satisfaction from walking through the doors in the morning because they know that they made the right decision? I’m not one of those people. The only thing that kept me functioning like a regular human being was a grim satisfaction that at least I didn’t work in customer service. The only thing I disliked more than tabloids were people. Somewhere along the line, I’d developed a deep, burning dislike for the human race. There seemed to be no cure.
Adrianne Brooks (Kissed by Moonlight (Wild Hunt, #1))
We’ve started asking partners to use their intellect and creativity, rather than telling them ‘take the coffee out of the box, put the cup here, follow this rule,’ ” said Kris Engskov, a vice president at Starbucks. “People want to be in control of their lives.” Turnover has gone down. Customer satisfaction is up.
Charles Duhigg (The Power Of Habit: Why We Do What We Do In Life And Business)
Management must think of itself not as producing products but as providing customer-creating value satisfactions. It must push this idea (and everything it means and requires) into every nook and cranny of the organization. It has to do this continuously and with the kind of flair that excites and stimulates the people in it.
Harvard Business School Press (HBR's 10 Must Reads on Strategic Marketing (with featured article "Marketing Myopia," by Theodore Levitt))
Governments and corporations do not live. They have no power, no capacity in and of themselves. They are given life and derive all their authority from their ability to assist, benefit, and transform the lives of the people they touch. All authority emanates from the consent of the governed and the satisfaction of the customer.
John Lewis (Across That Bridge: Life Lessons and a Vision for Change)
For a macro cross-industry view, however, consider the robust methodology used in The American Customer Satisfaction Index (ACSI), developed by Claes Fornell in conjunction with the National Quality Research Center (NQRC), Stephen M. Ross School of Business at the University of Michigan. ACSI measures consumer satisfaction with goods and services in the United States.
Robert Thompson (Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies)
Clarify goals and gather satisfaction metrics. Determine the people and skills needed to complete a project. Set up project management tools, plans and processes. Run status meetings and gather status reports. Analyze data to identify opportunities. Identify & implement changes to improve efficiency. Manage changes that come in from the customer. Find ways to keep the project on track even when things go wrong.
Gayle Laakmann McDowell (Cracking the PM Interview: How to Land a Product Manager Job in Technology (Cracking the Interview & Career))
Customers who are fully satisfied require no further satisfaction. They must be sold a version of themselves that is constantly just out of reach. I believe in the same approach for music. Too harmonious, and everyone falls asleep. It’s the sheer grip, that bit of nail, that has always made my playing what it is. That fine line between beauty and ugliness, ripeness and rot, is what keeps an audience listening with held breath.
Ling Ling Huang (Natural Beauty)
Nothing can stop the power of a committed and determined people to make a difference in our society. Why? Because human beings are the most dynamic link to the divine on this planet. Governments and corporations do not live. They have no power, no capacity in and of themselves. They are given life and derive all their authority from their ability to assist, benefit, and transform the lives of the people they touch. All authority emanates from the consent of the governed and the satisfaction of the customer.
John Lewis (Across That Bridge: Life Lessons and a Vision for Change)
If Max Weber was right and the ethical principle of the producing life was (and always needed to be, if the aim was a producing life) the delay of gratification, then the ethical guideline of the consuming life (if the ethic of such a life can be presented in the form of a code of prescribed behaviour) has to be to avoid staying satisfied. For a kind of society which proclaims customer satisfaction to be its sole motive and paramount purpose, a satisfied consumer is neither motive nor purpose — but the most terrifying menace.
Zygmunt Bauman (Consuming Life)
We’re proud to be offering air conditioning repair and heating services in Chandler for over 10 years. Our certified technicians will develop a solution that is specific to your home’s needs. You can feel confident that our technicians will deliver high quality AC service in Chandler, because we offer a satisfaction guarantee to all of our customers. Simply The Best Heating & Cooling services all makes and models of heating equipment. If you require new heating equipment, Simply the Best is your HVAC repair company in Chandler for replacements and installations.
Simply The Best Heating & Cooling
Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive. Traditional development and delivery frameworks such as waterfall are often ineffective. In contrast, Scrum is a value-driven agile approach which incorporates adjustments based on regular and repeated customer and stakeholder feedback. And Scrum’s built-in rapid response to change leads to substantial benefits such as fast time-to-market, higher satisfaction, and continuous improvement—which supports innovation and drives competitive advantage.
Scott M. Graffius (Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions)
The ‘Regal Seven (key) Ingredients of a Successful Company’ is: Pursue the goal of Profit Maximization keeping in mind the shareholders interests. To be achieved by developing and rendering Quality Goods and Services at a Reasonable Price. By inculcating Value and Ethics within the structure Through Sound People Management principles devised and effectively implemented. Further organizing Learning Programs and instill concept of ‘Learning and Earning’ Develop/Construct Customer Satisfaction. Build-Build-Build ; Build vision based values, Build your staff, Build customer satisfaction ; and witness your organization being built in the market.
Henrietta Newton Martin
Siebel, The Magazine has a man in a suit on the cover. He's not smiling, or frowning. He wears a beard that isn't a beard; it's a quotation from a film nobody can put their finger on. 'Customer satisfaction,' says the brochure. 'Seamless integration.' 'Comprehensive upgrade.' Of what? I want to scream. 'Solutions provider.' Siebel has solutions for questions that have not yet been asked, will never be asked. A Sino-American businessman holds a tiny screen in his hand: 'You're always connected and always available. Some call it a revolution; others call it evolution.' Language is de-fanged, homogenised. Yellow E-tab faces leer at you. Ecstasy without frenzy. Satisfaction, whether you want it or not.
Iain Sinclair
By the time they reached Calais he was in tearing spirits. Once on board he had a small Scotch and pacing the deck watched with satisfaction the waves that Britannia traditionally rules. It was grand to see the white cliffs of Dover. He gave a sigh of relief when he stepped on the stubborn English soil. He felt as though he had been away for ages. It was a treat to hear the voices of the English porters, and he laughed at the threatening uncouthness of the English customs officials who treated you as though you were a confirmed criminal. In another two hours he would be home again. That’s what his father always said: “There’s only one thing I like better than getting out of England, and that’s getting back to it.” Already
W. Somerset Maugham (Christmas Holiday (Vintage International))
Half the world is laughing at the other half, and all are fools. Either everything is good or everything bad, depending on people's opinions. What one pursues, another flees. Whoever wants to make their own opinion the measure of all things is an insufferable fool. Perfection doesn't depend on one persons' approval: tastes are as plentiful as faces, and as varied. There's not a single failing without its advocate. Nor should we lose heart if something doesn't please someone, for there'll always be someone else it does. But their applause shouldn't go to our heads, for others will condemn such praise. The measure of true satisfaction is the approval of reputable men who are experts in the relevant field. Life doesn't depend on any one opinion, any one custom, or any one century.
Baltasar Gracián (How to Use Your Enemies)
everything that has life gives sign of satisfaction, and the cattle that lie on the ground seem to have great and tranquil thoughts. These halcyons may be looked for with a little more assurance in that pure October weather which we distinguish by the name of the Indian summer. The day, immeasurably long, sleeps over the broad hills and warm wide fields. To have lived through all its sunny hours, seems longevity enough. The solitary places do not seem quite lonely. At the gates of the forest, the surprised man of the world is forced to leave his city estimates of great and small, wise and foolish. The knapsack of custom falls off his back with the first step he takes into these precincts. Here is sanctity which shames our religions, and reality which discredits our heroes. Here we find Nature to be the circumstance which dwarfs every other circumstance, and judges like a god all men that come to her. Nature, Ralph Waldo Emerson
John Williams (Butcher's Crossing)
Oh, were we talking about dinner? Well, let me say this: I don’t take it lightly if when I write the word beef someone chooses to read lamb. People talking about a book as if it were just another thing, like a dish, or a product like an electronic device or a pair of shoes, to be rated for consumer satisfaction—that was just the goddamn trouble, you said. Even those aspiring writers your students seemed never to judge a book on how well it fulfilled the author’s intentions but solely on whether it was the kind of book that they liked. And so you got papers stating things like “I hate Joyce, he’s so full of himself,” or “I don’t see why I should have to read about white people problems.” You got customer reviews full of umbrage, suggesting that if a book didn’t affirm what the reader already felt—what they could identify with, what they could relate to—the author had no business writing the book at all. Those hilarious stories that people loved, and loved to share—the book clubber who said, When I read a novel I want someone to die in it; the complaint against Anne Frank’s diary, in which nothing much happens and then the story just breaks off—did not make you laugh.
Sigrid Nunez (The Friend)
Or again, supposing prizes were offered to the magistrates in charge of the market for equitable and speedy settlements of points in dispute to enable any one so wishing to proceed on his voyage without hindrance, the result would be that far more traders would trade with us and with greater satisfaction. It would indeed be a good and noble institution to pay special marks of honour, such as the privilege of the front seat, to merchants and shipowners, and on occasion to invite to hospitable entertainment those who, through something notable in the quality of ship or merchandise, may claim to have done the state a service. The recipients of these honours will rush into our arms as friends, not only under the incentive of gain, but of distinction also. Now the greater the number of people attracted to Athens either as visitors or as residents, clearly the greater the development of imports and exports. More goods will be sent out of the country, there will be more buying and selling, with a consequent influx of money in the shape of rents to individuals and dues and customs to the state exchequer. And to secure this augmentation of the revenues, mind you, not the outlay of one single penny; nothing needed beyond one or two philanthropic measures and certain details of supervision.
Xenophon (On Revenues)
. . . everything that has life gives sign of satisfaction, and the cattle that lie on the ground seem to have great and tranquil thoughts. These halcyons may be looked for with a little more assurance in that pure October weather which we distinguish by the name of the Indian summer. The day, immeasurably long, sleeps over the broad hills and warm wide fields. To have lived through all its sunny hours, seems longevity enough. The solitary places do not seem quite lonely. At the gates of the forest, the surprised man of the world is forced to leave his city estimates of great and small, wise and foolish. The knapsack of custom falls off his back with the first step he takes into these precincts. Here is sanctity which shames our religions, and reality which discredits our heroes. Here we find Nature to be the circumstance which dwarfs every other circumstance, and judges like a god all men that come to her. Nature, Ralph Waldo Emerson Aye, and poets send out the sick spirit to green pastures, like lame horses turned out unshod to the turf to renew their hoofs. A sort of yarb-doctors in their way, poets have it that for sore hearts, as for sore lungs, nature is the grand cure. But who froze to death my teamster on the prairie? And who made an idiot of Peter the Will Boy? The Confidence Man, Herman Melville
John Williams (Butcher's Crossing)
President and Chief Operating Officer (COO), accountable for the overall achievement of the Strategic Objective and reporting to the SHAREHOLDERS who include, on an equal basis, Jack and Murray. • Vice-President/Marketing, accountable for finding customers and finding new ways to provide customers with the satisfactions they derive from widgets, at lower cost, and with greater ease, and reporting to the COO. • Vice-President/Operations, accountable for keeping customers by delivering to them what is promised by Marketing, and for discovering new ways of assembling widgets, at lower cost, and with greater efficiency so as to provide the customer with better service, reporting to the COO. • Vice-President/Finance, accountable for supporting both Marketing and Operations in the fulfillment of their accountabilities by achieving the company’s profitability standards, and by securing capital whenever it’s needed, and at the best rates, also reporting to the COO. • Reporting to the Vice-President/Marketing are two positions: Sales Manager and Advertising/Research Manager. • Reporting to the Vice-President/Operations are three positions: Production Manager, Service Manager, and Facilities Manager. • Reporting to the Vice-President/Finance are two positions: Accounts Receivable Manager and Accounts Payable Manager.
Michael E. Gerber (The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It)
But when they arrived, Honor reached out and pressed the override button, holding the lift doors closed, and turned to him. "Mr. Hauptman," she said in a vioce of frozen helium, "you've seen fit to insult me and my officers and to threaten my parents. In fact, you have descended to the tactics of gutter scum, and that, in my opinion, Sir, is precisely what you have proven yourself to be." Hauptman's nostrils flared in a congested face, but she continued in that same ice-cold voice. "I am fully aware that you have no intention of forgetting this incident. Neither, I assure you, have I. I am a Queen's officer. As such, I will react to any personal attack upon me only if and as it arises, and for myself, both personally and as a Queen's officer, I dislike the custom of dueling. But, Mr. Hauptman, should you ever attempt to carry through your threat against my parents-" her eyes were leveled missile batteries and the tic at the corner of her mouth jerked like a living thing "-I will denounce you publicly for your contemptible actions and demand satisfaction. And when you accept my challenge, Mr. Hauptman, I will kill you like the scum you are." Hauptman stepped back against the wall of the lift, staring at her in shocked disbelief. "Believe it, Mr. Hauptman," she said very, very softly, and let the lift door open at last.
David Weber (On Basilisk Station (Honor Harrington, #1))
Greetings and welcome to The Keltic Woodshop. Established since November of 2003 in Kansas City, Missouri, The Keltic Woodshop specializes in custom cabinetry, furniture, and unique fine wood products in a personalized old fashioned handcrafted way. We are a small shop that strives towards individual attention and detail in every item produced. The Keltic Woodshop of Kansas City specializes in the following products: Custom Cabinets and Furniture: We use worldwide exotic woods. Our custom cabinets and furniture contains Russian Birch, Brazilian Cherry, African Mahogany, Asian Teak, Knotty Pine, Walnut, Red Oak, White Oak, and Bolivian Rosewood just to name a few. Custom orders are available. Handmade Walking Sticks: Our walking sticks include handcrafted, lightweight, strong, durable, handpainted, handcarved, Handapplied finishes and stains, Alaskan Diamond Willow, Hedgeapple, Red Oak, Memosa, Spalted Birch, and Spalted Ash. Custom Made Exotic Wood Display Cases: These are handmade from hardwoods of Knotty Pine, Asian Teak, African Mahogany, Sycamore, Aniegre, African Mahogany, and Black Cherry. We will do custom orders too. Pagan and Specialty Items: We have Red Oak and White Oak Ritual Wands with gems, Washington Driftwood Healing Wands with amethyst, crystaline, and citrine points, handpainted Red Oak and Hedgeapple Viking Runes for devination. We can make custom wood boxes for your tarot cards. Customer satisfaction is our highest priority. If you are looking for unusual or exotic lumbers, then we are the shop you've been searching for. The Keltic Woodshop stands behind and gurantees each item with an owner lifetime warranty on craftsmanship of the product with a replacement, repair, or moneyback in full, no questions asked, policy. We want you happy and completely satisfied with any product you may purchase. We are not a production shop so you will find joinery of woods containing handcut dovetails, as well as mortise and tenon construction. Finishes and stains are never sprayed on, but are applied personally by hand for that quality individual touch. the-tedswoodworking.com
Ted McGrath
OR. I will tell you, but these are the beginning for me of many [125] woes. After these evil things concerning my mother, on which I keep silence, had been wrought, I was driven an exile by the pursuits of the Erinnyes, when Loxias sent my foot [126] to Athens, that I might render satisfaction to the deities that must not be named. For there is a holy council, that Jove once on a time instituted for Mars on account of some pollution of his hands. [127] And coming thither, at first indeed no one of the strangers received me willingly, as being abhorred by the Gods, but they who had respect to me, afforded me [128] a stranger's meal at a separate table, being under the same house roof, and silently devised in respect to me, unaddressed by them, how I might be separated from their banquet [129] and cup, and, having filled up a share of wine in a separate vessel, equal for all, they enjoyed themselves. And I did not think fit to rebuke my guests, but I grieved in silence, and did not seem to perceive [their conduct,] deeply groaning, because I was my mother's slayer. [130] But I hear that my misfortunes have been made a festival at Athens, and that this custom still remains, that the people of Pallas honor the Libation Vessel. [131] But when I came to the hill of Mars, and stood in judgment, I indeed occupying one seat, but the eldest of the Erinnyes the other, having spoken and heard respecting my mother's death, Phœbus saved me by bearing witness, but Pallas counted out for me [132] the equal votes with her hand, and I came off victor in the bloody trial. [133] As many then as sat [in judgment,] persuaded by the sentence, determined to hold their dwelling near the court itself. [134] But as many of the Erinnyes as did not yield obedience to the sentence passed, continually kept driving me with unsettled wanderings, until I again returned to the holy ground of Phœbus, and lying stretched before the adyts, hungering for food, I swore that I would break from life by dying on the spot, unless Phœbus, who had undone, should preserve me. Upon this Phœbus, uttering a voice from the golden tripod, sent me hither to seize the heaven-sent image, and place it in the land of Athens. But that safety which he marked out for me do thou aid in. For if we can lay hold on the image of the Goddess, I both shall cease from my madness, and embarking thee in the bark of many oars, I shall settle thee again in Mycenæ. But, O beloved one, O sister mine, preserve my ancestral home, and preserve me, since all my state and that of the Pelopids is undone, unless we seize on the heavenly image of the Goddess.
Euripides (The Tragedies of Euripides, Volume I.)
The client trusts you. I appreciate the value in maintaining a high level of customer satisfaction. But it’s my job to point out the opportunity cost of a salesperson spending 95 percent of the time babysitting existing customers. That sounds a lot more like a customer service role than a sales role.
Mike Weinberg (New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development)
Corporate Social Responsibility - The New Strategic Marketing Battleground / Chris Maloney / Chris Maloney building customer satisfaction is an “important intermediate step in converting Corporate Social Responsibility into financial gains.
Anonymous
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The results are clear. Charting the American Consumer Satisfaction Index against worldwide investments in CRM software and services – which went from zero 15 years ago to nearly $15 billion in 2011 – the corresponding bump in satisfaction has been exactly zero.
Michael Hinshaw (Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them)
Despite all the investment in the scripts and technologies, the most important driver of customer satisfaction in a call center still seems to be the individual who takes the call and makes you feel like someone wants to help you, not just deal with you.
Zeynep Ton (The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits)
Company Team Buildingis a tool that can help inside inspiring a team for that satisfaction associated with organizational objectives. Today?azines multi-cultural society calls for working in a harmonious relationship with assorted personas, particularly in global as well as multi-location companies. Business team building events strategies is a way by which team members tend to be met towards the requirements of the firm. They help achieve objectives together instead of working on their particular. Which are the benefits of company team building events? Team building events methods enhance conversation among co-workers. The huge benefits include improved upon morality as well as management skills, capacity to handle difficulties, and much better understanding of work environment. Additional positive aspects would be the improvements inside conversation, concentration, decision making, party problem-solving, and also reducing stress. What are the usual signs that reveal the need for team building? The common signs consist of discord or even hostility between people, elevated competitors organizations between staff, lack of function involvement, poor decision making abilities, lowered efficiency, as well as poor quality associated with customer care. Describe different methods of business team development? Company team development experts as well as person programs on ?working collaboratively? can supply different ways of business team building. An important method of business team building is actually enjoyment routines that want communication between the members. The favored activities are fly-fishing, sailing regattas, highway rallies, snow boarding, interactive workshops, polls, puzzle game titles, and so forth. Each one of these routines would help workers be competitive and hone their own side considering abilities. Just what services are offered by the team building events trainers? The majority of the coaches offer you enjoyable functions, coming from accommodation to be able to dishes and much more. The actual packages include holiday packages, rope courses, on-going business office video games, and also ice-breakers. Coaching fees would depend on location, number of downline, classes, and sophistication periods. Special discounts are available for long-term deals of course, if the quantity of associates will be higher. Name some well-known corporate team development event providers within the U.Utes. Several well-liked companies are Accel-Team, Encounter Based Studying Inc, Performance Supervision Organization, Team development Productions, The education Haven Incorporated, Enterprise Upwards, Group Contractors In addition, and Team development USA.If you want to find out more details, make sure you Clicking Here
Business Team Building FAQs
YULCHON is a specialized manufacturer of Cold-Drawn Carbon Steel Tubes (DOM Tube) for steering column, rack and pinion steering gears, propeller shaft, gas cylinder, gas spring, hydraulic cylinder, tubes for shock absorber, bush in automotive industry and shaped tube in furniture or construction industry. Since its founding in 1986, we have made steady efforts of technology development and product quality improvement. As a result, we currently export products to USA, Australia, Europe, South-East Asia, China, Middle East etc. and try to expand markets to the rest of the world. We always try to meet customer’s satisfaction with stable quality, on time delivery and competitive price. Our aim is to be the best DOM manufacturer in the world. More here ycpipe.com
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MANAGING STRICTLY BY NUMBERS IS LIKE PAINTING BY NUMBERS Some things that you want to encourage will be quantifiable, and some will not. If you report on the quantitative goals and ignore the qualitative ones, you won’t get the qualitative goals, which may be the most important ones. Management purely by numbers is sort of like painting by numbers—it’s strictly for amateurs. At HP, the company wanted high earnings now and in the future. By focusing entirely on the numbers, HP got them now by sacrificing the future. Note that there were many numbers as well as more qualitative goals that would have helped:   Was our competitive win rate increasing or declining?   Was customer satisfaction rising or falling?   What did our own engineers think of the products? By managing the organization as though it were a black box, some divisions at HP optimized the present at the expense of their downstream competitiveness. The company rewarded managers for achieving short-term objectives in a manner that was bad for the company. It would have been better to take into account the white box. The white box goes beyond the numbers and gets into how the organization produced the numbers. It penalizes managers who sacrifice the future for the short term and rewards those who invest in the future even if that investment cannot be easily measured. CLOSING THOUGHT It is easy to see that there are many ways for leaders to be misinterpreted. To get things right, you must recognize that anything you measure automatically creates a set of employee behaviors. Once you determine the result you want, you need to test the description of the result against the employee behaviors that the description will likely create. Otherwise, the side-effect behaviors may be worse than the situation you were trying to fix.
Ben Horowitz (The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers)
Increased Satisfaction with Customer Service The KCC was active in processing broadcasting and communications civil appeals
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the constant covenanting required for membership in the community of the faithful is subverted by the leader who promises customer satisfaction instead of sacrifice.
Tim Suttle (Shrink: Faithful Ministry in a Church-Growth Culture)
By late-2000 Wal-Mart’s losses were running in excess of £150 million a year in Germany from its 95 stores, and the company was ranked bottom of all retailers in Germany in an annual customer satisfaction survey.
Nigel F. Piercy (Market-Led Strategic Change: Transforming the Process of Going to Market)
Well, strategy. The competitive landscape. Morale. The dynamics of the executive team. Top performers. Bottom performers. Customer satisfaction. Pretty much everything that has a long-term impact on the success of the company. Stuff you just can’t cover in weekly or monthly meetings.
Patrick Lencioni (Death by Meeting: A Leadership Fable...About Solving the Most Painful Problem in Business)
set up an innovative unit called First Community Bank (FCB), the first comprehensive banking initiative to focus on inner-city markets. FCB struggled to convince mainstream managers in Bank of Boston’s retail-banking group that the usual performance metrics, such as transaction time and profitability per customer, were not appropriate for this market—which required customer education, among other things—or for a new venture that still needed investment. Mainstream managers argued that “underperforming” branches should be closed. In order to save the innovation, FCB leaders had to invent their own metrics, based on customer satisfaction and loyalty, and find creative ways to show results by clusters of branches. The venture later proved both profitable and important to the parent bank as it embarked on a series of acquisitions.
Harvard Business School Press (HBR's 10 Must Reads on Innovation (with featured article "The Discipline of Innovation," by Peter F. Drucker))
if management lets itself drift, it invariably drifts in the direction of thinking of itself as producing goods and services, not customer satisfactions.
Harvard Business School Press (HBR's 10 Must Reads Boxed Set (6 Books) (HBR's 10 Must Reads))
The peasant starved, yet centuries of an unequal struggle against his environment had taught him to endure, and even in poverty and starvation he had a certain calm dignity, a feeling of submission to an all-powerful fate. Not so the middle classes, more especially the new petty bourgeoisie, who had no such background. Incompletely developed and frustrated, they did not know where to look, for neither the old nor the new offered them any hope. There was no adjustment to social purpose, no satisfaction of doing something worthwhile, even though suffering came in its train. Custom-ridden, they were born old, yet they were without the old culture. Modern thought attracted them, but they lacked its inner content, the modern social and scientific consciousness. Some tried to cling tenaciously to the dead forms of the past, seeking relief from present misery in them. But there could be no relief there, for, as Tagore has said, we must not nourish in our being what is dead, for the dead is death-dealing. Others made themselves pale and ineffectual copies of the west. So, like derelicts, frantically seeking some foothold of security for body and mind and finding none, they floated aimlessly in the murky waters of Indian life.
Jawaharlal Nehru (The Discovery of India)
The SleepSounder by Sleep Comfort Solutions, Inc. Customer satisfaction is our Number 1 priority! And we have thousands of happy customers, worldwide! With our Lifetime Warranty, your purchase is COVERED.
SleepSounder
Drum crushers SRS Engineering Corporation is a leading engineering and manufacturing services for various industries the outstanding. Our predominant purpose for the highest quality and customers is to deliver optimal industrial equipment. In addition, we are extremely customers complete satisfaction and peace of mind to ensure focus. In this context, we have the tools and equipment to deliver quality, successfully committed. Currently, we serve the Drum crushers of industries for various applications. Our services also 500 fortune companies around the world are provided. We can customize the system can provide biodiesel manufacturing process equipment and technology. Furthermore, our technical support remotely troubleshoot issues related to your device connect to you to solve. Thus, give us a phone call or send an email to our services.
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Drum compacting SRS Engineering Corporation ® is a serious business. Hazardous materials storage to develop a plan for taking a disciplined approach to exposure can be devastating. Security storage approach to learn about your site begins with a consultation-and other factors that reduce the risk to go to all-not only prevention but prevention. Online or on-site-it with a consulting session with the experts begins. SRS Engineering Corporation storage-industry leader-evaluation, engineering, and drum compacting and SRS Engineering Corporation building that features; Will protect the, to install with your future team provides. Quality security store is a part of everyone's business. We have the same objective in mind, and that's a price, a great customer experience and quality products matched with your ultimate satisfaction every time, to distribute.
SRS Engineering Corporation
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Step By Step Guide To Finding A Good Roofing Contractor The local roofing repair contractor you choose should always have a great reputation in the community and a track record of exceptional customer service. When you can't be on site, you need to know that your service provider is doing an excellent job. You also need to be sure that old-fashioned craftsmanship and quality materials are part of the roofing repair contractor's vision for his work. The following are methods to make sure that you hire the right roofing repair contractor. A reliable roofing repair contractor will make an effort to bring you the highest quality results. Well-regarded roofing repair contractors preserve their good reputations by always keeping their promises. Give your roofing repair contractor an appropriate timeline and do not interrupt his work unnecessarily. Discover how the contractual worker arrangements to handle any obligation issues. Once you start seeing bids, do not make the mistake of assuming that a low bid will lead to a similarly low work performance. Check the cost of the needed materials and compare them to the pricing of the low bid. In addition, it's important to think about all the labor costs. Construct a legal contract only when you have determined the price is within reason. Often when you are searching for a local roofing repair contractor with a great reputation and who will provide the very best work, this is usually one of the busier people in his field. If your local roofing repair contractor has a reputation for doing a great job, be prepared to wait to engage his services. There is a downside to roofing repair contractors who are in high demand as they might not be able to focus entirely on your project. The most vital thing in finding a local roofing repair contractor is to trust your instincts. Every time a roofing expert comes to you with a legal contract that requires your signature, read the legal agreement to really ensure all of your requests are present in the legal agreement and the roofing expert recognizes them. If you're taking the time to ensure the legal agreement has everything you and your service provider had agreed on and is put in clear terms, it'll save you much stress and money down the road. Ensure you have posed all questions and concerns to your service provider prior to signing an agreement. If there are any terms or conditions you do not understand, give the legal agreement to a lawyer for clarification. Roofing contractors with excellent reputations consider it good business practice to provide each client with a written quote before starting work on any job. If the info is needed, pronto, your roofing repair contractor might be willing to provide you with a quote over the phone. Inspect the schedule and qualifications of the roofing repair contractor to effectively ensure that the project will be finished exactly how and when you would like it and within your financial requirements. Make sure to ask any questions and address all concerns to your satisfaction before you employee a roofing repair contractor
Anchor Roofing, Inc.
Key Points: Satisfaction among people who complain about business hasn’t improved at all since the 1970s. Haters are not your problem. . . . Ignoring them is. Not responding is a response. A response that says “I don’t care about you.” Answering complaints increases customer advocacy. Not answering complaints decreases customer advocacy.
Jay Baer (Hug Your Haters: How to Embrace Complaints and Keep Your Customers)
Customer Satisfaction mulai menjadi pondasi sebagian besar perusahaan untuk mempertahankan loyalitas pelanggan ditengah persaingan perusahaan. Perusahaan yang berhasil mengedepankan Customer Satisfaction adalah Amazon.com.
Petrus Hepi
Why Do DevOps? The competitive advantage this capability creates is enormous, enabling faster feature time to market, increased customer satisfaction, market share, employee productivity, and happiness, as well as allowing organizations to win in the marketplace. Why?
Gene Kim (The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win)
Welcome to, SRS is committed to customer satisfaction. Our service offerings range from taking total control and handling programming changes of your Biodiesel Plant facility industry also particular in handling asunder shape of industrial projects and ascertained guaranteed services to customers. For Turnkey Biodiesel Plant we follow all the brief steps in order to create and preserve a Biodiesel Plant. We assist you from site choice to manufacture and execution of the appliance. Additionally, Our industry also specializes in offering the maintenance services for the Biodiesel Plant. To estimate your existing plant’s issues that impresses its perform, our specialists offer the quality pleading that are subsidiary in making the affirmative modification.
SRS International Biodiesel
Spring Of Rhythm is the best event management company from Mumbai.We have the team of Dedicated,Honest,Hard working,Creative and Well Experienced Staff.We have been consistently delevering our best result towards the flawless execution of events.We manage events across in india and abroad.We are here to fulfill your each and every requirement according to your expectation and budget.At Spring Of Rhythm your time and money are important to us and we try to go our extra mile to make you happy and full satisfied.Spring Of Rhythm is proficient in converting spectacular event plans into reality and its unmatched expertise in organizing magnificent event.Our portfolio is the strongest evidence of our capability,dedication and competence in event management.We at Spring Of Rhythm not only sign business deal but also build strong bonds with our clients.We believe that business is all about customer satisfaction and not just a mean of earning money.We as a team pride ourselves with our levels of commitment,dedication and attention to detail,taking great satisfaction with the end result.Spring Of Rhythm has distinguished itself by bringing innotive ideas in event management industry like wedding ceremony,celebrity management,musical nights,ghazal nights,classical nights,corporate events,new year bash,birthday bash,decoration and catering etc
Aman Jha (All About Yoga: Details of yoga with 10 types Of yoga forms and fifteen yoga asana with pictures)
customer satisfaction is based on four predictable factors. Customers are satisfied whenever they consistently receive: 1. A perfect product 2. Delivered by a caring, friendly person 3. In a timely fashion … with (because any of those three elements may misfire) 4. The support of an effective problem resolution process
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
We believe a Ritz-Carlton style “Say This While Avoiding This” language guide optimizes customer satisfaction in most businesses and helps bind staff members into a team. But if it strikes you as too prescriptive (or too much work) to develop scripted phrases and specific word choices for your employees, at least consider developing a brief “Negative Lexicon.” A Negative Lexicon is just a list of crucial Thou Shalt Nots.
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
many companies rank low on the customer satisfaction index because their employees are discouraged, disillusioned, and uninspired.
Carmine Gallo (The Apple Experience (PB))
potential profit. Forget you are selling merely a product/service. You are actually marketing an experience. That is, the entire experience of a) learning about the product b) wanting it c) ordering it d) getting it and e) satisfaction in using it. Create the experience which your customer wants to have throughout the entire time they are in contact with you.
Rob Burns (Marketing In Less Than 1000 Words)
As a customer's man, his best brokerage work was securing the old age of his clients: time for them to do what they wished.
Edward Hoagland (In the Country of the Blind)
When the inception of a project or mission (which can include challenging and imprecise issues such as culture and employee and customer satisfaction) occurs in a prosocial, non–command-and-control environment, buy-in occurs as a matter of process rather than as a desired state.
Harrison Monarth (Executive Presence: The Art of Commanding Respect Like a CEO)
We make custom vaporizers with a functional design and top quality materials. Customer satisfaction is our first priority.
7th Floor Vaporizers
UK Concrete are the premier supplier of commercial and domestic ready mixed concrete and screed in London and the south east. Providing a variety of customers across the region with an unmatchable service at unbeatable prices. Supplying concrete for all applications from shed bases to retaining walls, with our highly trained staff and our fleet of volumetric concrete lorries and hi-tech concrete pumping equipment we can ensure that all jobs are carried out with the up most professionalism and that customer satisfaction is met every time.
UK Concrete
Its five business principles are “respect for humans,” “customer satisfaction,” “social responsibility,” “value creation,” and “innovation orientation.
Peter F. Drucker (Management Cases, Revised Edition)