Core Team Quotes

I'm not Team Gale or Team Peeta. I'm Team Katniss...the core story in the Hunger Games trilogy has less to do with who Katniss ends up with and more to do with who she is - because sometimes, in books and in life, it's not about the romance. Sometimes, it's about the girl.

Starting over can be the scariest thing in the entire world, whether it’s leaving a lover, a school, a team, a friend or anything else that feels like a core part of our identity but when your gut is telling you that something here isn’t right or feels unsafe, I really want you to listen and trust in that voice.

If we expect people to live the core values of an organization, we have to be able to tell them what those values look like in action.

Team Topologies provides four fundamental team types—stream-aligned, platform, enabling, and complicated-subsystem—and three core team interaction modes—collaboration, X-as-a-Service, and facilitating.

Protect and preserve your core customers," he [Jim Sinegal, cofounder and CEO of Costco] told our marketing team when I invited him to speak to us. "The cost of losing your core customers and trying to get them back during a down economy will be much greater than the cost of investing in them and trying to keep them.

He shakes his head. “I’m sorry, but the official Home Office superhero team is going to have to conform to public expectations of what a superhero team should look like, or it’s not really going to work terribly well. There’s room for one person of color, one female or LGBT, and one disability in a core team of four – if you push it beyond that ratio it’ll lose credibility with the crucial sixteen to twenty-four male target demographic, by deviating too far from their expectations. Remember, reasonable people who acquire superpowers are not our target. This is a propaganda operation aimed at the unreasonable ones: disturbed hero-worshiping nerd-bigots who, if they accidentally acquire superpowers, will go on a Macht Recht spree unless they’re held in check by firm guidance and a role model to channel them in less destructive directions.

Eric Harris wanted a prom date. Eric was a senior, about to leave Columbine High School forever. He was not about to be left out of the prime social event of his life. He really wanted a date. Dates were not generally a problem. Eric was a brain, but an uncommon subcategory: cool brain. He smoked, he drank, he dated. He got invited to parties. He got high. He worked his look hard: military chic hair— short and spiked with plenty of product—plus black T-shirts and baggy cargo pants. He blasted hard-core German industrial rock from his Honda. He enjoyed firing off bottle rockets and road-tripping to Wyoming to replenish the stash. He broke the rules, tagged himself with the nickname Reb, but did his homework and earned himself a slew of A’s. He shot cool videos and got them airplay on the closed-circuit system at school. And he got chicks. Lots and lots of chicks. On the ultimate high school scorecard, Eric outscored much of the football team. He was a little charmer. He walked right up to hotties at the mall. He won them over with quick wit, dazzling dimples, and a disarming smile.

Focus: Challenges, the Big 3, Clustering Relationships: Circles, Head-to-Heads, Core Team Energy: Whole-Life Plannin, Pruning Stimuli: Study Plan, Notation, Purposeful Experience Hours: Idea Time, Unnecessary Creating

Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day.

Don’t strive to be a well-rounded leader. Instead, discover your zone and stay there. Then delegate everything else. Admitting a weakness is a sign of strength. Acknowledging weakness doesn’t make a leader less effective. Everybody in your organization benefits when you delegate responsibilities that fall outside your core competency. Thoughtful delegation will allow someone else in your organization to shine. Your weakness is someone’s opportunity. Leadership is not always about getting things done “right.” Leadership is about getting things done through other people. The people who follow us are exactly where we have led them. If there is no one to whom we can delegate, it is our own fault. As a leader, gifted by God to do a few things well, it is not right for you to attempt to do everything. Upgrade your performance by playing to your strengths and delegating your weaknesses. There are many things I can do, but I have to narrow it down to the one thing I must do. The secret of concentration is elimination. Devoting a little of yourself to everything means committing a great deal of yourself to nothing. My competence in these areas defines my success as a pastor. A sixty-hour workweek will not compensate for a poorly delivered sermon. People don’t show up on Sunday morning because I am a good pastor (leader, shepherd, counselor). In my world, it is my communication skills that make the difference. So that is where I focus my time. To develop a competent team, help the leaders in your organization discover their leadership competencies and delegate accordingly. Once you step outside your zone, don’t attempt to lead. Follow. The less you do, the more you will accomplish. Only those leaders who act boldly in times of crisis and change are willingly followed. Accepting the status quo is the equivalent of accepting a death sentence. Where there’s no progress, there’s no growth. If there’s no growth, there’s no life. Environments void of change are eventually void of life. So leaders find themselves in the precarious and often career-jeopardizing position of being the one to draw attention to the need for change. Consequently, courage is a nonnegotiable quality for the next generation leader. The leader is the one who has the courage to act on what he sees. A leader is someone who has the courage to say publicly what everybody else is whispering privately. It is not his insight that sets the leader apart from the crowd. It is his courage to act on what he sees, to speak up when everyone else is silent. Next generation leaders are those who would rather challenge what needs to change and pay the price than remain silent and die on the inside. The first person to step out in a new direction is viewed as the leader. And being the first to step out requires courage. In this way, courage establishes leadership. Leadership requires the courage to walk in the dark. The darkness is the uncertainty that always accompanies change. The mystery of whether or not a new enterprise will pan out. The reservation everyone initially feels when a new idea is introduced. The risk of being wrong. Many who lack the courage to forge ahead alone yearn for someone to take the first step, to go first, to show the way. It could be argued that the dark provides the optimal context for leadership. After all, if the pathway to the future were well lit, it would be crowded. Fear has kept many would-be leaders on the sidelines, while good opportunities paraded by. They didn’t lack insight. They lacked courage. Leaders are not always the first to see the need for change, but they are the first to act. Leadership is about moving boldly into the future in spite of uncertainty and risk. You can’t lead without taking risk. You won’t take risk without courage. Courage is essential to leadership.

For an agile project, the ensemble includes core team members, customers, suppliers, executives, and other participants who interact with each other in various ways. It is these interactions, and the tacit and explicit information exchanges that occur within them, that project management practices need to facilitate.

To integrate one’s experiences around a coherent and enduring sense of self lies at the core of creating a user’s guide to life.

Hard-core results come from igniting the massive power of emotional commitment. Are your people committed?

At the core of healthy team relationships is trust and respect.

Sharing certain important core values is one of the key factors that determine the chemistry of a relationship/partnership.

Far too often, we also find that a core reason for a loss is that is wasn’t the right client and/or the right opportunity for the sales team to pursue.

Two people have to love and respect each other to make a good team, at least in marriage. They have to be committed down to their cores in order to survive the ups and downs of life.

This woman controls my heartbeats. Every love lyric I sing each night is made for her. Every melody chases her heartbeat, and every chorus begs for her love. It has been brought to my attention that a few people on my management team have chosen to approach the love of my life and tell her that she wasn't good for my image. Due to her looks and the past she had no say in creating, they said she wasn't good enough. It's true, we grew up in the same town, but that didn't mean our home lives were built on the same steady foundation. I was blessed enough to never know struggle. This girl had to fight tooth and nail for everything she was given. She sacrificed her own youth, because she didn't want her little sister to go into the foster system. She gave up love, in order for me to go chase my dreams. She gives and gives in order to make others happy, because that's the person she is. She's the most beautiful human being alive, and for anyone--especially people who are supposed to be in my corner--to say differently disgusts me to my core. I am not a robot. I hurt, I ache, I love, and I cry. And it breaks me to live in a world where I have to be afraid of showing who I really am in order to gain followers. So if you don't like this fact--that I am not single and that I am hopelessly in love--then that's fine. If I lose fans over this, I'm okay with that. I will make every sacrifice in the world from this point on in order to give my love fully to the woman who has given more than she ever should've had to give. I love you, Haze. From the new moon to the fullest. From now until forever.

I believe you have inside you a core genius… some one thing that you love to do, and do so well, that you hardly feel like doing anything else. It’s effortless for you and a whole lot of fun. And if you could make money doing it, you’d make it your lifetime’s work. Successful people believe this, too. That’s why they put their core genius first. They focus on it—and delegate everything else to other people on their team.

The legacy of the Biden presidency will be the core national security team that he built and kept in place for nearly four years. They brought decades of experience as well as basic human decency. War shows the traditional and novel ways Biden and his core team pursued an intelligence-driven foreign policy to warn the world that war was coming in Ukraine, to supply Ukraine with the weapons they need to defend themselves against Russia, and to try to tamp down escalations in the Israel-Gaza war.

People who suffer the most from a given state of affairs are paradoxically the least likely to question, challenge, reject, or change it.” To explain this peculiar phenomenon, Jost’s team developed a theory of system justification. Its core idea is that people are motivated to rationalize the status quo as legitimate—even if it goes directly against their interests. In one study, they tracked Democratic and Republican voters before the 2000 U.S. presidential election. When George W. Bush gained in the polls, Republicans rated him as more desirable, but so did Democrats, who were already preparing justifications for the anticipated status quo. The same happened when Al Gore’s likelihood of success increased: Both Republicans and Democrats judged him more favorably. Regardless of political ideologies, when a candidate seemed destined to win, people liked him more. When his odds dropped, they liked him less. Justifying the default system serves a soothing function. It’s an emotional painkiller: If the world is supposed to be this way, we don’t need to be dissatisfied with it. But acquiescence also robs us of the moral outrage to stand against injustice and the creative will to consider alternative ways that the world could work.

As I build new teams in the future, I will not pursue uniformity in thought process, giftedness, race, or specific religious denomination. In fact, I will pursue diversity in these areas with a vengeance. But I will make sure that each person walking in the door of any organization I lead is a huge fan of our core goals and values. It will make all the difference in the world.

In her childhood, the grass was green. There were cleats and freshly laundered jerseys with silly team names and sliced oranges on the sideline. And to see the differences, to find these beautiful boys worthy of curiosity, of examination—it’s the core of her chosen profession but it feels like human sightseeing. A tour of others. Look at these poor boys, happy despite everything.

I’m not going to insult you by feeding you aphorisms about omelets and broken eggs,” I said. “But you signed up for this job. You thought, as much as I did, that what we were doing was world-changing. That’s what you wanted, remember? Do you think the world changes by being asked politely? Or do you think there has to be risk?” She took a deep breath. All the emotions I normally watched her puree into professionalism were churning on her face. “I came here,” she said, “because you—because—I thought you would understand. Don’t you? Being the experiment. Being the pioneer they break the concepts on. The first. Are there any other Cambodians on the core team? Any other Southeast Asians, even? I can tell you exactly how many Black people there are, and I’d only need one hand to count them off.

Techniques for making decision: - Fill in the gaps (Discuss with domain experts) - Have a Go-To Team (Team that understands you and are aligned with your core values) - Pull in the stake holders - Visualize what your world would look like with that decision - Take emotions out of the decision (Take time if needed) - Think in advance about the worst case scenario - Mitigate the risk of worst case scenario

Achild acquires stuffed animals throughout their life, but the core team is usually in place by the time they’re five. Louise got Red Rabbit, a hard, heavy bunny made of maroon burlap, for her first Easter as a gift from Aunt Honey. Buffalo Jones, an enormous white bison with a collar of soft wispy fur, came back with her dad from a monetary policy conference in Oklahoma. Dumbo, a pale blue hard rubber piggy bank with a detachable head shaped like the star of the Disney movie, had been spotted at Goodwill and Louise claimed him as “mine” when she was three. Hedgie Hoggie, a plush hedgehog Christmas ornament, had been a special present from the checkout girl after Louise fell in love with him in the supermarket checkout line and would strike up a conversation with him every time they visited. But Pupkin was their leader.

First and most important, our culture was a reflection of the man we served. Obama is at his core a really chill guy and I mean that in the most presidential way. He is a nice guy who expects his team to be nice to one another. This trait comes from how he was brought up. Obama may have been born in Hawaii, but he is “Midwestern Nice,” which comes from his grandparents and their Kansas roots. He engendered loyalty to him and our cause by being loyal to his team. There were many times in the campaign where people, including some of our top donors, wanted the lot of us fired and replaced by people with more “DC experience,” and every time, Obama stood by his team. We didn’t know if we were going to win or lose, but we were going to do it together. If the person at the top of any organization does not reflect the values you want in the culture of that organization, it won’t work.

At its core, the WHY is an origin story. Who we are is the sum total of all the experiences we’ve had growing up—the lessons we learned, the teachers we had and the things we did. In order to help your companion discover their WHY, you’ll need to listen to stories from their past. Their WHY represents who they are at their natural best and will be revealed through specific stories and experiences that affected their life and shaped who they are.

1. Recruit the smallest group of people who can accomplish what must be done quickly and with high quality. Comparative Advantage means that some people will be better than others at accomplishing certain tasks, so it pays to invest time and resources in recruiting the best team for the job. Don’t make that team too large, however—Communication Overhead makes each additional team member beyond a core of three to eight people a drag on performance. Small, elite teams are best. 2. Clearly communicate the desired End Result, who is responsible for what, and the current status. Everyone on the team must know the Commander’s Intent of the project, the Reason Why it’s important, and must clearly know the specific parts of the project they’re individually responsible for completing—otherwise, you’re risking Bystander Apathy. 3. Treat people with respect. Consistently using the Golden Trifecta—appreciation, courtesy, and respect—is the best way to make the individuals on your team feel Important and is also the best way to ensure that they respect you as a leader and manager. The more your team works together under mutually supportive conditions, the more Clanning will naturally occur, and the more cohesive the team will become. 4. Create an Environment where everyone can be as productive as possible, then let people do their work. The best working Environment takes full advantage of Guiding Structure—provide the best equipment and tools possible and ensure that the Environment reinforces the work the team is doing. To avoid having energy sapped by the Cognitive Switching Penalty, shield your team from as many distractions as possible, which includes nonessential bureaucracy and meetings. 5. Refrain from having unrealistic expectations regarding certainty and prediction. Create an aggressive plan to complete the project, but be aware in advance that Uncertainty and the Planning Fallacy mean your initial plan will almost certainly be incomplete or inaccurate in a few important respects. Update your plan as you go along, using what you learn along the way, and continually reapply Parkinson’s Law to find the shortest feasible path to completion that works, given the necessary Trade-offs required by the work. 6. Measure to see if what you’re doing is working—if not, try another approach. One of the primary fallacies of effective Management is that it makes learning unnecessary. This mind-set assumes your initial plan should be 100 percent perfect and followed to the letter. The exact opposite is true: effective Management means planning for learning, which requires constant adjustments along the way. Constantly Measure your performance across a small set of Key Performance Indicators (discussed later)—if what you’re doing doesn’t appear to be working, Experiment with another approach.

What I know now is that I would be a different person, or at the least a better version of myself, more rounded, more fulfilled, more in touch with myself and everyone around me. In so many ways, theater teaches the opposite of what I learned in sports, in which the model is that there is no self, no emotional landscape or core. Team sport is all about grit and team, about submerging self. To look within, to feel or imagine, is not encouraged. At the time, I couldn’t conceive of myself being up onstage.

13 core principles of managing: 1. Make a personal connection first; everything else follows. 2. There is only one team rule. (Respect 90) 3. Freedom is empowering. 4. Never hold a team meeting in your home clubhouse. 5. Do not have a fine system. 6. Wear whatever you think makes you look hot. 7. Empower your coaches. 8. But don’t allow your coaches—or veterans—to be harsh on young players. 9. Question data with feel. 10. Pregame work is excessive. 11. Keep signs simple and to a minimum. 12. A lineup card is all a manager needs in the dugout. 13. Forget “The Book.” Making the first or third out at third base is okay.

On May 10th, the temperature and radioactive emissions from inside the reactor started to fall. By the 11th, days after the water finished draining, a team of technicians ventured into the sub-levels of the plant, bored a hole through a wall below the core and poked a radiometer through. It confirmed their worst fears: the molten core had cracked the reactor’s concrete foundations and at least partially poured into the basement. There was now next to nothing stopping it from breaking through the foundations of the building itself and reaching the water table below. A better and more permanent solution than injecting liquid nitrogen from the surface was required.

SECTION IV: CALIBRATED QUESTIONS Prepare three to five calibrated questions to reveal value to you and your counterpart and identify and overcome potential deal killers. Effective negotiators look past their counterparts’ stated positions (what the party demands) and delve into their underlying motivations (what is making them want what they want). Motivations are what they are worried about and what they hope for, even lust for. Figuring out what the other party is worried about sounds simple, but our basic human expectations about negotiation often get in the way. Most of us tend to assume that the needs of the other side conflict with our own. We tend to limit our field of vision to our issues and problems, and forget that the other side has its own unique issues based on its own unique worldview. Great negotiators get past these blinders by being relentlessly curious about what is really motivating the other side. Harry Potter author J. K. Rowling has a great quote that sums up this concept: “You must accept the reality of other people. You think that reality is up for negotiation, that we think it’s whatever you say it is. You must accept that we are as real as you are; you must accept that you are not God.” There will be a small group of “What” and “How” questions that you will find yourself using in nearly every situation. Here are a few of them: What are we trying to accomplish? How is that worthwhile? What’s the core issue here? How does that affect things? What’s the biggest challenge you face? How does this fit into what the objective is? QUESTIONS TO IDENTIFY BEHIND-THE-TABLE DEAL KILLERS When implementation happens by committee, the support of that committee is key. You’ll want to tailor your calibrated questions to identify and unearth the motivations of those behind the table, including: How does this affect the rest of your team? How on board are the people not on this call? What do your colleagues see as their main challenges in this area? QUESTIONS TO IDENTIFY AND DIFFUSE DEAL-

The greatest teams I have worked with over the years were all structured with a few remarkable exceptions to the rules. During my years serving on the board of sweetgreen, a chain of locally sourced seasonal-food kitchens, I was struck by how well the company’s three cofounders, Jonathan, Nic, and Nate, functioned as tri-CEOs. When I first joined the board, many of my peers told me “Good luck—that is nuts!” But the three of them had transformed the traditional CEO role to uniquely serve the company. They divided and conquered most functions in the business but shared the same core values and intuitively knew which decisions could be made by any of them, only one of them, or required all of them. “I feel like we’re pretty lucky because we can share the responsibility of taking action. It’s not just one person’s job to figure something out. It’s not just one person that has all of the weight on their shoulders,” Jonathan told me when I asked him about the arrangement. Nic added,

Professor Napier and his colleague Victor Clube, formerly dean of the Astrophysics Department at Oxford University, go so far as to describe the 'unique complex of debris' within the Taurid stream as 'the greatest collision hazard facing the earth at the present time.' Coordination of their findings with those of Allen West, Jim Kennett, and Richard Firestone, as led both teams--the geophysicists and the astronomers--to conclude that it was very likely objects from the then much younger Taurid meteor stream that hit the earth around 12,800 years ago and caused the onset of the Younger Dryas. These objects, orders of magnitude larger than the one that exploded over Tunguska, contained extraterrestrial platinum, and what the evidence from the Greenland ice cores seems to indicate is an epoch of 21 years in which the earth was hit every year, with the bombardments increasing annually in intensity until the fourteenth year, when they peaked and then began to decline before ceasing in the twenty-first year.

The climate for relationships within an innovation group is shaped by the climate outside it. Having a negative instead of a positive culture can cost a company real money. During Seagate Technology’s troubled period in the mid-to-late 1990s, the company, a large manufacturer of disk drives for personal computers, had seven different design centers working on innovation, yet it had the lowest R&D productivity in the industry because the centers competed rather than cooperated. Attempts to bring them together merely led people to advocate for their own groups rather than find common ground. Not only did Seagate’s engineers and managers lack positive norms for group interaction, but they had the opposite in place: People who yelled in executive meetings received “Dog’s Head” awards for the worst conduct. Lack of product and process innovation was reflected in loss of market share, disgruntled customers, and declining sales. Seagate, with its dwindling PC sales and fading customer base, was threatening to become a commodity producer in a changing technology environment. Under a new CEO and COO, Steve Luczo and Bill Watkins, who operated as partners, Seagate developed new norms for how people should treat one another, starting with the executive group. Their raised consciousness led to a systemic process for forming and running “core teams” (cross-functional innovation groups), and Seagate employees were trained in common methodologies for team building, both in conventional training programs and through participation in difficult outdoor activities in New Zealand and other remote locations. To lead core teams, Seagate promoted people who were known for strong relationship skills above others with greater technical skills. Unlike the antagonistic committees convened during the years of decline, the core teams created dramatic process and product innovations that brought the company back to market leadership. The new Seagate was able to create innovations embedded in a wide range of new electronic devices, such as iPods and cell phones.

Launching “Buy It Now” was a large change that touched every transaction, but the eBay team also innovated across the experience for both sellers and buyers as well. With an initial success, we doubled down on innovation to drive growth. We introduced stores on eBay, which dramatically increased the amount of product offered for sale on the platform. We expanded the menu of optional features that sellers could purchase to better highlight their listings on the site. We improved the post-transaction experience on ebay.com by significantly improving the “checkout” flow, including the eventual seamless integration of PayPal on the eBay site. Each of these innovations supported the growth of the business and helped to keep that gravity at bay. Years later, Jeff became a general partner at Andreessen Horowitz, where he would kick off the firm’s success in startups with network effects, investing in Airbnb, Instacart, Pinterest, and others. I’m lucky to work with him! He recounted in an essay on the a16z blog that his strategy was to grow eBay by adding layers and layers of new revenue—like “adding layers to the cake.” You can see it visually here: Figure 12: eBay’s growth layer cake As the core US business began to look more like a line than a hockey stick, international and payments were layered on top. Together, the aggregate business started to look like a hockey stick, but underneath it was actually many new lines of business.

Where to stash your organizational risk? Lately, I’m increasingly hearing folks reference the idea of organizational debt. This is the organizational sibling of technical debt, and it represents things like biased interview processes and inequitable compensation mechanisms. These are systemic problems that are preventing your organization from reaching its potential. Like technical debt, these risks linger because they are never the most pressing problem. Until that one fateful moment when they are. Within organizational debt, there is a volatile subset most likely to come abruptly due, and I call that subset organizational risk. Some good examples might be a toxic team culture, a toilsome fire drill, or a struggling leader. These problems bubble up from your peers, skip-level one-on-ones,16 and organizational health surveys. If you care and are listening, these are hard to miss. But they are slow to fix. And, oh, do they accumulate! The larger and older your organization is, the more you’ll find perched on your capable shoulders. How you respond to this is, in my opinion, the core challenge of leading a large organization. How do you continue to remain emotionally engaged with the challenges faced by individuals you’re responsible to help, when their problem is low in your problems queue? In that moment, do you shrug off the responsibility, either by changing roles or picking powerlessness? Hide in indifference? Become so hard on yourself that you collapse inward? I’ve tried all of these! They weren’t very satisfying. What I’ve found most successful is to identify a few areas to improve, ensure you’re making progress on those, and give yourself permission to do the rest poorly. Work with your manager to write this up as an explicit plan and agree on what reasonable progress looks like. These issues are still stored with your other bags of risk and responsibility, but you’ve agreed on expectations. Now you have a set of organizational risks that you’re pretty confident will get fixed, and then you have all the others: known problems, likely to go sideways, that you don’t believe you’re able to address quickly. What do you do about those? I like to keep them close. Typically, my organizational philosophy is to stabilize team-by-team and organization-by-organization. Ensuring any given area is well on the path to health before moving my focus. I try not to push risks onto teams that are functioning well. You do need to delegate some risks, but generally I think it’s best to only delegate solvable risk. If something simply isn’t likely to go well, I think it’s best to hold the bag yourself. You may be the best suited to manage the risk, but you’re almost certainly the best positioned to take responsibility. As an organizational leader, you’ll always have a portfolio of risk, and you’ll always be doing very badly at some things that are important to you. That’s not only okay, it’s unavoidable.

Success comes with an inevitable problem: market saturation. New products initially grow just by adding more customers—to grow a network, add more nodes. Eventually this stops working because nearly everyone in the target market has joined the network, and there are not enough potential customers left. From here, the focus has to shift from adding new customers to layering on more services and revenue opportunities with existing ones. eBay had this problem in its early years, and had to figure its way out. My colleague at a16z, Jeff Jordan, experienced this himself, and would often write and speak about his first month as the general manager of eBay’s US business. It was in 2000, and for the first time ever, eBay’s US business failed to grow on a month-over-month basis. This was critical for eBay because nearly all the revenue and profit for the company came from the US unit—without growth in the United States, the entire business would stagnate. Something had to be done quickly. It’s tempting to just optimize the core business. After all, increasing a big revenue base even a little bit often looks more appealing than starting at zero. Bolder bets are risky. Yet because of the dynamics of market saturation, a product’s growth tends to slow down and not speed up. There’s no way around maintaining a high growth rate besides continuing to innovate. Jeff shared what the team did to find the next phase of growth for the company: eBay.com at the time enabled the community to buy and sell solely through online auctions. But auctions intimidated many prospective users who expressed preference for the ease and simplicity of fixed price formats. Interestingly, our research suggested that our online auction users were biased towards men, who relished the competitive aspect of the auction. So the first major innovation we pursued was to implement the (revolutionary!) concept of offering items for a fixed price on ebay.com, which we termed “buy-it-now.” Buy-it-now was surprisingly controversial to many in both the eBay community and in eBay headquarters. But we swallowed hard, took the risk and launched the feature . . . and it paid off big. These days, the buy-it-now format represents over $40 billion of annual Gross Merchandise Volume for eBay, 62% of their total.65

WHY ADDICTION IS NOT A DISEASE In its present-day form, the disease model of addiction asserts that addiction is a chronic, relapsing brain disease. This disease is evidenced by changes in the brain, especially alterations in the striatum, brought about by the repeated uptake of dopamine in response to drugs and other substances. But it’s also shown by changes in the prefrontal cortex, where regions responsible for cognitive control become partially disconnected from the striatum and sometimes lose a portion of their synapses as the addiction progresses. These are big changes. They can’t be brushed aside. And the disease model is the only coherent model of addiction that actually pays attention to the brain changes reported by hundreds of labs in thousands of scientific articles. It certainly explains the neurobiology of addiction better than the “choice” model and other contenders. It may also have some real clinical utility. It makes sense of the helplessness addicts feel and encourages them to expiate their guilt and shame, by validating their belief that they are unable to get better by themselves. And it seems to account for the incredible persistence of addiction, its proneness to relapse. It even demonstrates why “choice” cannot be the whole answer, because choice is governed by motivation, which is governed by dopamine, and the dopamine system is presumably diseased. Then why should we reject the disease model? The main reason is this: Every experience that is repeated enough times because of its motivational appeal will change the wiring of the striatum (and related regions) while adjusting the flow and uptake of dopamine. Yet we wouldn’t want to call the excitement we feel when visiting Paris, meeting a lover, or cheering for our favourite team a disease. Each rewarding experience builds its own network of synapses in and around the striatum (and OFC), and those networks continue to draw dopamine from its reservoir in the midbrain. That’s true of Paris, romance, football, and heroin. As we anticipate and live through these experiences, each network of synapses is strengthened and refined, so the uptake of dopamine gets more selective as rewards are identified and habits established. Prefrontal control is not usually studied when it comes to travel arrangements and football, but we know from the laboratory and from real life that attractive goals frequently override self-restraint. We know that ego fatigue and now appeal, both natural processes, reduce coordination between prefrontal control systems and the motivational core of the brain (as I’ve called it). So even though addictive habits can be more deeply entrenched than many other habits, there is no clear dividing line between addiction and the repeated pursuit of other attractive goals, either in experience or in brain function. London just doesn’t do it for you anymore. It’s got to be Paris. Good food, sex, music . . . they no longer turn your crank. But cocaine sure does.

Never treat your launch team like a core group. It’s not. Your launch team is a time-limited, purpose-driven team. It ends with the debriefing session following your launch. At that meeting, release the launch team members to join a ministry team of their choice. Your launch team will not stay with you over the long haul. Many church planters make the mistake of thinking that the people from their launch team (whom they have grown to love) will be the same people who will grow the church with them in the long term. That is seldom, if ever, the case. While it’s sad to see people go, it’s part of God’s process in growing your church. So, expect it, be prepared for it, and be thankful that you have the opportunity to serve with so many different people at different points along the journey. Preparing a launch team to maximize your first service is first and foremost a spiritual enterprise. Pray and fast—a lot. Don’t be fooled into thinking that being a solid leader undermines the spirit of teamwork. You can lead a team, hold people accountable and ensure that things get done in a way that fosters teamwork and gives glory to God. So get ready. show people your heart before you ask for their hand. People want to know that you care, and they want to be part of something bigger than themselves. If you can articulate your vision in a way that excites people, they’ll want to be on your team. The launch team is not a democracy. Don’t vote. You are the leader. Lead. While it’s true that you want to share the gospel with as many people as possible, you will need to develop a clear picture of the specific demographic your new church is targeting in order to effectively reach the greatest number of people. Diffused light has little impact, but focused light has the ability to cut through steel. Take time to focus so that you are able to reach the specific people God has called you to. 1. Who Are the Key Population Groups Living in My Area? 2. What Population Group Is Not Being Reached Effectively? 3. What Population Group Do I Best Relate To? Healthy organisms grow, and that includes your church. If you feel stagnation setting in, your job is not to push growth any way you can but to identify the barriers that are hindering you and remove them. The only people who like full rooms are preachers and worship leaders. If you ignore this barrier, your church will stop growing. Early on, it’s best to remain flexible. The last thing you want to do is get in a position in which God can’t grow you because you aren’t logistically prepared. What if twice as many people showed up this Sunday? Would you be ready? When a lead pastor isn’t growing: The church stops growing, the sermons are stale, The staff and volunteers stop growing, The passion for ministry wanes. Keeping your church outwardly focused is just as important now as it was during your prelaunch stage. Make sure that you are continually working to expand God’s kingdom, not building your own. A healthy launch is the single greatest indicator of future church health.

The future belongs to the companies who figure out how to collect and use data successfully. Google, Amazon, Facebook, and LinkedIn have all tapped into their datastreams and made that the core of their success.

Owen Owens Field embodies the name of the team that calls it home. It's Spartan to the core.

One of the most vexing dilemmas that stable corporations face when they seek to rekindle growth by launching new businesses is that their internal schools of experience have offered precious few courses in which managers could have learned how to launch new disruptive businesses. In many ways, the managers that corporate executives have come to trust the most because they have consistently delivered the needed results in the core businesses cannot be trusted to shepherd the creation of new growth. Human resources executives in this situation need to shoulder a major burden. They need to monitor where in the corporation’s schools of experience the needed courses might be created, and ensure that promising managers have the opportunity to be appropriately schooled before they are asked to take the helm of a new-growth business. When managers with the requisite education cannot be found internally, they need to ensure that the management team, as a balanced composite, has within it the requisite perspectives from the right schools of experience.

Brian Chesky sends to all Airbnb employees is a powerful one. “You have to continue to repeat things” Brian told our class at Stanford. “Culture is about repeating, over and over again, the things that really matter for your company.” Airbnb reinforces these verbal messages with visual impact as well. Brian hired an artist from Pixar to create a storyboard of the entire experience of an Airbnb guest, from start to finish, emphasizing the customer-centered design thinking that is a hallmark of its culture. Even Airbnb conference rooms tell a story; each one is a replica of a room that’s available for rent on the service. Every time Airbnb team members hold a meeting in one of those rooms, they are reminded of how guests feel when they stay there. At Amazon, Jeff Bezos famously bans PowerPoint decks and insists on written memos, which are read in silence at the beginning of each meeting. This memo policy is one of the ways that Amazon encourages a culture of truth telling. Memos have to be specific and comprehensive, and those who read the memos have to respond in kind rather than simply sit through some broad bullet points on a PowerPoint deck and nod vague agreement. Bezos believes that memos encourage smarter questions and deeper thinking. Plus, because they’re self-contained (rather than requiring a person to present a deck), they are more easily distributed and consumed by a wider population within Amazon. The late Steve Jobs used architecture as a core part of his deliberate communications strategy at Pixar. He designed Pixar headquarters so that the front doors, main stairs, main theater, and screening rooms all led to the atrium, which contained the café and mailboxes, ensuring that employees from all departments and specialties would see people from other groups on a regular basis, thus reinforcing Pixar’s collaborative, inclusive culture.

In order to set your team up for success as it scales, it’s important to consider what the core product and design principles for your organization are — and articulate them clearly so everyone in the team understands them and can apply them in their work.

Nissan Dealer Chicago Continental Nissan is one of the most respected and trustworthy Nissan dealers in Countryside and the surrounding area. We proudly serve the western suburbs and the entire Chicagoland area, including our closest neighbors in Orland Park, Berwyn, and Cicero. In over three decades of service to our friends and your families, we have worked hard to bring an approach to the automotive business that reflects our core values of hard work and honesty. All of the members of the Continental Nissan team are taught from the first day they join us to make every experience a customer has with us the best part of their day. It doesn’t matter if you are looking for genuine Nissan OEM parts or buying a new fleet of cars. We strive to bring the best customer service to every transaction.

symbols onto the surface of the stainless steel table. Her eyes are half-closed, deep shadows bruising the skin beneath, and her black hair is dull and unwashed, scraped back into a messy knot. She’s exhausted, clearly. But he wouldn’t call her traumatized. Sipping his coffee, FBI Special Agent Victor Hanoverian studies the girl and waits for his team members to arrive. At least his partner, anyway. The third core member of their team is at the hospital

31. Humility Is Everything This chapter is about remembering your manners when things start rolling your way - as they surely will now that you are learning so many of these life secrets! It’s very tempting, when we experience a little bit of success, to think that our good fortune is down to our skill, our brilliance or our good nature. That might be a part of it, of course, but the truth is that every successful person has had great help and support from others. And the really successful person also has the humility to acknowledge that. When you clam too much credit for yourself, or you shout too loudly of your success, you give people a really good reason to talk against you. No one likes a boaster. And real success has humility at its core. I’ve been super lucky to have met some of the most successful sports stars on the planet. And you know what’s interesting about the most successful sportsmen and women? The more successful they are, so often the more humble they are. Listen to how Roger Federer or Rafael Nadal talk about their success. Even as the number-one tennis players in the world, they continually acknowledge their family, their coach, their team, even their opponents, as incredible people. And it makes us like them even more! I guess it’s because big-heads don’t get our admiration, even if they are incredibly successful. Why is that? Maybe it is because we know, deep down, that none of us gets very far on our own, and if someone says they have done it all alone, we don’t really believe them. Take a look at one of the greatest inventors to have ever lived, Sir Isaac Newton. In a letter to his great rival Robert Hooke, he wrote that his work on the theory of gravity had only been possible because of the scholarship of those who had gone before him. ‘If I have seen a little further,’ he wrote, ‘it is by standing on the shoulders of giants.’ I instantly admire him even more for saying that. You see, all great men and women stand on mighty shoulders. And that means you, too. Never forget that.

Diversity, Equal Opportunity, and Success are Core Principals Driving the Mission of the Green Card Organization of the United States of America The Green Card Organization is a reputable institution that provides a service for individuals who have a desire to immigrate by implementing a wide variety of services from basic to the most complex. The Green Card Organization can ensure error-free applications by assisting any individual who requires additional aid to simplify the process and guarantee a complete and accurate submission. Plenty of legal procedures are made easier, and by working with the Green Card Organization, their specialized services can fit the need of any client. The Green Card Organization provides expertise on the Diversity Visa (DV) lottery program. This program can be difficult to complete without error, as over 40% of applicants that are self-handled are disqualified due to inaccurate information. This lottery allows only one submission per year, and the Green Card Organization believes their assistance will guarantee qualification and the possibility of obtaining a Green card. “For everyone the process of receiving a Green card is different, however when that amazing moment comes that you will receive confirmation, we will be here to help. Time is of the essence when it comes to the process of a successful Green card applicant, it is important to go through the immigration process according to the timeline and correctly. Delays in the process can result in termination. Here at our organization, we will make sure that everything happens quickly and correctly for you. Our team of immigration experts will keep everything on track and assist you with all the necessary procedures. We provide personalized services and will make sure that no opportunity is missed to help each and every one of our clients achieve their goal. Your success is our success!” The Green Card Organization website provides important immigration information, such as different ways to obtain a Green card. The Green Card Organization explains that one of the most common ways to receive a Green card is through the sponsorship of a family member. The family member must be a U.S. citizen, or a Green card holder themselves. Additional details describe instances on who is permitted to apply for a Green card so the client is able to make certain they are eligible. Another way the Green Card Organization explains how to obtain a Green card is through a job, meaning their professional background and/or business dealings. An employer can petition for an employee to get a Green card, but they first must obtain a labor certification and file Form I-140, known as the Immigrant Petition for Alien Worker. Other individuals who deal in American Investments may apply for the Green card if they have sizeable assets in the United States. Any individual can self-petition and apply for a Green card without a labor certification as long as they are able to prove that they considerably contribute to the American workforce. The Green Card Organization provides a list of special jobs regarding professionals who are permitted to apply for a Green card with Form I-360, known as the Petition of Amerasian, Widow(er), or Special Immigrant.

Do not be tempted to think, like many leaders, that you can keep piling on the initiatives and still maintain your team’s focus. You may find yourself in the middle of the “Ship is Adrift” syndrome (Adherence Enemy #1). Instead, consider automating, streamlining or outsourcing areas that are not core to your team’s operation.

Looking back, a big reason we hit our goal early was that we decided to invest our time, money, and resources into three key areas: customer service (which would build our brand and drive word of mouth), culture (which would lead to the formation of our core values), and employee training and development (which would eventually lead to the creation of our Pipeline Team).

I was extremely impressed with how MS approached the Test captaincy. His maturity, balanced approach, game awareness and understanding of the psyche of his teammates helped get the best out of everyone. What stood out was the way he handled the senior players under him—Sachin, Rahul, Viru, Bhajji, Zak and I. We were all leaders within the group. We were self-motivated and took a lot of pride in our performance, and he enabled us. His man-management was outstanding, his self-belief refreshingly reassuring. I never got the impression that he was insecure or that he looked over his shoulder because there were so many seniors in the team. MS was non-interfering when it came to the established core group, but he invited suggestions from all of us. Whether he took those suggestions on board or not was not important. But he did hear everyone out before making his decision. The buck stopped with him, but by involving us in the process, he sent out a strong message of inclusiveness. If MS had been insecure and had not sought us out, there was every possibility that we might have gone about our business, not knowing if the skipper even wanted our inputs.

So often, organizations get comfortable providing their core offerings and don’t consider what other products, services or partnerships could help them live their WHY.

To me, a 51 percenter has five core emotional skills. I’ve learned that we need to hire employees with these skills if we’re to be champions at the team sport of hospitality. They are: Optimistic warmth (genuine kindness, thoughtfulness, and a sense that the glass is always at least half full) Intelligence (not just “smarts” but rather an insatiable curiosity to learn for the sake of learning) Work ethic (a natural tendency to do something as well as it can possibly be done) Empathy (an awareness of, care for, and connection to how others feel and how your actions make others feel) Self-awareness and integrity (an understanding of what makes you tick and a natural inclination to be accountable for doing the right thing with honesty and superb judgment)

Nevertheless, these relationships are core to your job. They determine whether you can fulfill your three responsibilities as a manager: 1) to create a culture of guidance (praise and criticism) that will keep everyone moving in the right direction; 2) to understand what motivates each person on your team well enough to avoid burnout or boredom and keep the team cohesive; and 3) to drive results collaboratively.

strong product teams understand these truths and embrace them rather than deny them. They are very good at quickly tackling the risks (no matter where that idea originated) and are fast at iterating to an effective solution. This is what product discovery is all about, and it is why I view product discovery as the most important core competency of a product organization.

And while the details of how it is implemented vary somewhat from company to company, the core elements of the method are: the creation of a cross-functional team, or a set of teams that break down the traditional silos of marketing and product development and combine talents; the use of qualitative research and quantitative data analysis to gain deep insights into user behavior and preferences; and the rapid generation and testing of ideas, and the use of rigorous metrics to evaluate—and then act on—those results.

Full Disclosure: when Dan DiDio approached me about doing one, I was wary to say the least. Nowadays events often mean character deaths or reboots or company-wide publishing initiatives and so on. But the run Greg Capullo and I had on BATMAN was, for better or for worse, idiosyncratic - about our own hopes, our fears, our interests. It was just... very much ours. Even so, I told Dan that I *did* have a story, one I'd been working on for a few years, a big one, in the back of my brain. It was about a detective case that stretched back to the beginnings of humanity, a mystery about the nature of the DC Universe that Batman would try to uncover, and which would lead him and the Justice League to discover that their own cosmology was much larger, scarier and more wondrous than they'd known. But I wasn't sure it would make a good "event". Dan, to his credit, said, "Work it up and let's see." So I did. But in the course of working it up, I reread all the events I could think of. Just for reference. Not only recent ones, but events from years ago, from when I was a kid. And what I discovered, or rediscovered, was that at their core, events are joyous things. They're these great big stories, ridiculous tales about alien invasions or cosmic gems or zombie-space-cop attacks that have the highest stakes possible - stories where the whole universe hangs in the balance and nothing will ever be the same again! They were *about* things, and - what I also realized while doing my homework - when I was a kid, they were THE stories that brought me and my friends together. We'd split our money and buy different parts of an event, just to be able to argue about it. We'd meet after school and go on for hours about who should win, who should lose... Because even the grimmest events are celebratory. They're about pushing the limits of an already ludicrous form to a breaking point. So that's what I came back with. I remember standing in my kitchen and getting ready to pitch DARK NIGHTS: METAL to Greg, having prepared a whole presentation, a whole argument as to why, crazy as it was, it was us, it was *our* event. I said "It's called METAL," and Greg said, "I'm in," before I could even tell him the story. And even though Dan thought it was crazy, he went with it, and for that I'm very grateful. In the end, METAL is a lot of things - it's about those moments when you find yourself face to face with the worst versions of yourself, moments when all looks like doom - but at it's heart it's a love letter to comic storytelling at its most lunatic, and a tribute to the kinds of stories, events that got me thought hard times as a kid and as an adult. It's about using friendship as a foundation to go further than you thought you could go, and that means it's about me and Greg, and you as well. Because we tried something different with it, something ours, hoping you'd show up, and you did. So thank you, sincerely, from all of us on the team. Because when they work, events are about coming together and rocking out over our love of this crazy art form. And you're all in the band, now and always.

To begin the discussion of the Tipping Point, I’ll start with a prominent strategy, “Invite-Only,” that is often used to suck in a large network through viral growth. Another method to tip over a market is with a “Come for the Tool, Stay for the Network” strategy. Take Dropbox, for instance, which is initially adopted by many people for file backup and keeping files synced up between work and home computers—this is the tool. But eventually, a more advanced and stickier use case emerges to share folders with colleagues—this is the network. And if that doesn’t work, some products can always just spend money to build out their network, with a strategy of just “Paying Up for Launch.” For many networked products that touch transactions like marketplaces, teams can just subsidize demand and spend millions to stimulate activity, whether that’s in paying content creators for your social network, or subsidizing driver earnings in rideshare. If the hard side of the network isn’t yet activated, a team can just fill in their gaps themselves, using the technique of “Flintstoning”—as Reddit did, submitting links and content until eventually adding automation and community features for scale. In the end, all of these strategies require enormous creativity. And to close out the Tipping Point section of the book, I introduce Uber’s core ethos of “Always Be Hustlin’”—describing the creativity and decentralized set of teams, all with its own strategies that were localized to each region. Sometimes adding the fifth or one hundredth network requires creativity, product engagements, and tactical changes. In the goal of reaching the Tipping Point, teams must be fluid to build out a broad network of networks.

Core values: What are the consistent, accepted behaviors of your team members?

But then that raises the question for you as the leader: What are you willing to do to accomplish what you set out to do? What are you willing to accept? Know that, and then you will understand and your core is hardened to the point your people need it to be to follow where you go. Not because they believe in you, but because they trust that you are going where they already wish to go, but need your help to get there. Not everyone is in this life only for themselves. They want to be part of something larger and if that means they become a programmer, marine, cook, janitor, whatever the hell it is so that the goal which is bigger than themselves is accomplished, then they are satisfied with their efforts and they have done something amazing. As a leader, you have to accept the hurt, the pain, and the deaths that your choices will cause. This is your task: Focus on the totem (the goal, if you will), lead your team with empathy, never wavering from balancing life against the short term needs, and allowing those around you to help advise, but always be steadfast, especially in times of greatest sorrow.

Ask about who you’ll be working with on your core and extended team. Find out how much of your time will be spent writing specs and how much you’ll be working with designers. Learn where the balance is between PMs, designers, and engineers in making product decisions.

The core development team managed by the Bitcoin Foundation’s Gavin Andresen has a plan in place to create a flexible scale of fees per confirmation wait times whose rates would be set by a market mechanism. This reminds us that while bitcoin is far more efficient as a payment system than the bank-centric, centralized system, it’s not free. Both seigniorage and transaction fees represent a transfer of value to those running the network. Still, in the grand scheme of things, these costs are far lower than anything found in the old system.

Isser formed the operational team. All of its twelve members were volunteers. Some were Holocaust survivors, with concentration camp numbers tattooed on their forearms. The core of the team was the operational unit of the security services. At its head were the two top agents of the Shabak. Rafi Eitan was appointed commander. At his side was Zvi Malkin,

Fae of the match,” she said and I flinched in surprise as her voice rang out over the whole stadium. “Goes to Geraldine Grus.” I could finally let my smile free as I looked around to see Geraldine leaping out of her spot in the line up, her eyes glimmering with emotion. “Oh sweet onion balls!” she gasped as she rushed towards us. “Congratulations!” I said enthusiastically as I placed the medal over her head. She crushed me in an embrace, lifting me clean off of my feet as she celebrated. Darcy wrapped her arms around us too and we laughed as Geraldine descended into happy tears. “And congratulations to the winners of the match: Starlight Academy!” Nova added loudly when we didn’t seem likely to break free of Geraldine any time soon. The crowd from Starlight went crazy, their applause deafening as the team jumped up and down in ecstatic celebration. A low growl caught my attention and I glanced to my right where Darius stood almost close enough to touch. His jaw was locked tight, his spine rigid and his eyes burning with rage. I looked away from him quickly, though I couldn’t help but feel glad that this was upsetting him. Poor little Darius lost his favourite game. Imagine how bad you’d feel if someone tried to drown you though? Not that I’m bitter at all... Nova passed Darcy a bunch of flowers and gave me a medal on a green ribbon as the Starlight Airstriker stepped up to claim them. The guy pulled both of us into an exuberant hug as he claimed his prizes and I couldn’t help but feel a bit pleased for the team as we worked our way through the line, handing over flowers and medals to each of them as they approached. I imagined beating a team filled with the Celestial Heirs was something that none of them would ever forget. I could feel heat radiating off of Darius beside me as he fought to maintain his composure while the line worked its way past us but I didn’t look his way again. The last Starlight player to approach us was the Captain, Quentin. He smiled widely as he accepted the flowers from Darcy, tossing her a wink. As I placed the medal around his neck he pulled me into a tight hug, his hand skimming my ass less than accidentally. I pushed him off with a laugh, his excitement infectious in a way that made me think he was a Siren but it didn’t feel invasive like the way it always did with Max. Maybe because he wasn’t trying to force any emotions onto me, just sharing his own. “Why don’t you two girls come back and party with us at Starlight tonight?” he offered and I didn’t miss his suggestive tone. “Why don’t you fuck off while you’ve still got some teeth left?” Darius said before we could respond. I frowned at him but his gaze was locked on Quentin. To my surprise, Quentin laughed tauntingly. “And to think, we were worried about facing off against the Celestial Heirs,” he said, aiming his comments at me and Darcy. “Turns out they really aren’t that impressive after all. It would be a shame if Solaria ended up in their loser hands. Maybe the two of you should reconsider the idea of taking up your crown?” I laughed at his brazen behaviour, wondering how much more it would take for Darius to snap. “Yeah,” I replied jokingly. “Maybe we should take our crowns back after all.” Darcy laughed too, flicking her long hair. “Oh yeah,” she agreed. “I think a crown would suit me actually.” Quentin yelled out in surprise as a shot of heated energy slammed into him like a freight train and he was catapulted halfway across the pitch before falling into a heap on the ground. Before I could react in any way, I found a severely pissed off Dragon Shifter snarling in my face. My breath caught in my lungs and I blinked up at him as he growled at me. Seth moved in on Darcy beside me, his face set with the same enraged scowl while the other two drew close behind them. “Do you want to say that again?” Darius asked, his voice low, the threat in it sending a tremor right through my core. (tory)

over the past five years have led me to conclude that three factors are central to building a truly great company. Firstly, the management team has to have an obsessive focus on the core franchise instead of being distracted by short-term gambles outside the core segment. Secondly, the company has to relentlessly deepen its competitive moats over the course of time (I’m talking about decades here). And thirdly, the people calling the shots at the company have to be sensible about capital allocation, i.e. refrain from large bets (especially those outside core franchise) and return excess cash to shareholders if the cash cannot be deployed to good effect by the company.

One family described their core value of hospitality, lived out as they cleaned the house together each Friday for the express purpose of welcoming people over the weekend. They wanted to be able to spontaneously invite others over, knowing their space was ready to receive them. All this was explained to their kids by connecting the dots between the practice of keeping house and the immense welcome of God. They talked about their apartment as a gift and a refuge, and how important it was for it to feel inviting. Hosting people was not about living some Magnolia life; it was how they loved their neighbors. Thus, Friday night cleanup was a faith practice. One family used the tradition of a summer road trip to visit relatives as a means to support being who God uniquely made each of them to be. Each family member got to design the itinerary for one day of the trip. On that day, everyone else went along with that person’s choices for restaurants and an activity. They talked about the wonder of God’s image in each person and how this was a fun way to see each member of the family just as God made them to be. Thus, a family trip was a faith ritual. What about your family? What unique characteristics need to be accounted for as you craft a vision for faith? • Who makes up your family? List the members. You may share a living space with them or not, live in the same town or not, be relationally close or not. • Next to each person on the list, jot down a few distinguishing key traits of that person. What are they like? What are they interested in? • What are some of your family’s strengths and loves as a group? Do you love a good party? Cheer for a certain team? Love a particular place or meal? • What are some of your family’s unique challenges right now? Do you have a child who doesn’t “fit the mold,” for whatever reason? Are finances tight? Have any of the relationships been strained or broken? • List anything else that feels important to you about who your family is and what they are like. What other traits make you, you?

the core benefit of project management software, which is to get your team to use the systems and to record their progress as they’re doing their work.

At its core, defensiveness is a way to protect our ego and a fragile self-esteem. Our research team member Ellen Alley explains that our self-esteem is considered fragile when our failures, mistakes, and imperfections decrease our self-worth. In our work, the opposite of a fragile self-esteem is grounded confidence. With grounded confidence, we accept our imperfections and they don’t diminish our self-worth. It makes sense that defensiveness occurs in areas of our lives where we have fragile self-esteem, or across several areas of our lives if the fragility is more general. Any perceived call-out of our weakness is experienced as an attack on our worth, so we fight hard to defend ourselves against it.

a Visionary, you choose who works for you. As a leadership team member, you choose who works with you. Only choose people that have your Core Values.

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solutions to market saturation might sound straightforward—add new geographies, support more formats and business models, and other tips that sound like common sense. However, the challenge is in the execution, which can’t be underestimated. Launching in every major country around the world while simultaneously staying on top of a hypergrowth startup in a core market is not easy. Yet that’s exactly what eBay had to do, building one of the most valuable internet companies in the 1990s while simultaneously adding the international business, “Buy It Now,” and new product verticals. Once these obvious growth levers are mined, what’s next? Eventually new products have to be layered on. It’s hard to ask teams to start and build new products from scratch. It’s difficult enough as a startup, but trying to do this inside a larger company adds myriad of complexities—there’s internal politics, distractions, lack of resources, adverse selection of talent, and dozens of other challenges.

One reason Occupy got so much attention in the media at first--most of the seasoned activists I talked to agreed that we had never seen anything like it--was that so many more mainstream activist groups so quickly endorsed our cause. I am referring here particularly to those organizations that might be said to define the left wing of the Democratic Party: MoveOn.org, for example, or Rebuild the Dream. Such groups were enormously energized by the birth f Occupy. But, as I touched on above, most also seem to have assumed that the principled rejection of electoral politics and top-down forms of organization was simply a passing phase, the childhood of a movement that, they assumed, would mature into something resembling a left-wing Tea Party. From their perspective, the camps soon became a distraction. The real business of the movement would begin once Occupy became a conduit for guiding young activists into legislative campaigns, and eventually, get-out-the-vote drives for progressive candidates. It took some time for them to fully realize that the core of the movement was serious about its principles. It’s also fairly clear that when the camps were cleared, not only such groups, but the liberal establishment more generally, made a strategic decision to look the other way. From the perspective of the radicals, this was the ultimate betrayal. We had made our commitment to horizontal principles clear from the outset. They were the essence of what we were trying to do. But at the same time, we understood that there has always been a tacit understanding, in America, between radical groupes like ourselves, and their liberal allies. The radicals’ call for revolutionary change creates a fire to the liberals’ left that makes the liberals’ own proposals for reform seem a more reasonable alternative. We win them a place at the table. They keep us out of jail. In these terms, the liberal establishment utterly failed to live up to their side of the bargain. Occupy succeeded brilliantly in changing the national debate to begin addressing issues of financial power, the corruption of the political process, and social inequality, all to the benefit of the liberal establishment, which had struggled to gain traction around these issues. But when the Tasers, batons, and SWAT teams arrived, that establishment simply disappeared and left us to our fate. (p. 140-141)

Despite the relentless effort to remove coordination and synchronization in core technologies, we have, for the most part, neglected organizational and architectural coordination. As a result, no matter how fast our computer systems run, achieving outcomes have fallen behind coordinating activities of teams and humans.

The core product team at most modern tech companies is called the triad: Engineer (or Tech Lead), Designer, and Product Manager. Engineers are responsible for the technical solution. They'll plan the data structures and algorithms that will make things fast, scalable, and maintainable. They'll write the code and tests. Designers are responsible for the solution from the user experience perspective. What will it look like? What are the flows, screens, and buttons? They'll make mockups or prototypes of how the feature should work. Product managers are responsible for selecting and defining which problems the team is going to solve, then ensuring the team solves them. They'll define what success looks like, and plan how to get there.

I would like to think that objectivity maximizes fitness, but life in human groups demands patriotic loyalty to the in-group. Objective individuals are devalued and rejected. For sport fan groups this is not much of a problem, except for the unwary individual who suggests that the home team just isn’t any good. However, groups advancing neuroscience, psychoanalysis, behavior therapy, family therapy, and, yes, evolutionary psychiatry also tend to insist on loyalty to the core schema. Ideas and facts that don’t fit are ignored, opposed, and even repressed. Individuals who are excessively objective or sympathetic to other views are excluded. The tendency is deep and probably useful for our genes, but it can be poison for those searching for truth in the connections among different fields.

The Core Team and I will sacrifice an afternoon to pretending we’re interested in being therapists as well as bosses.

As the 1970s drew to a close, and Commodore, Tandy, Altair, and Apple began to emerge from the sidelines, PARC director Bert Sutherland asked Larry Tesler to assess what some analysts were already predicting to be the coming era of “hobby and personal computers.” “I think that the era of the personal computer is here,” Tesler countered; “PARC has kept involved in the world of academic computing, but we have largely neglected the world of personal computing which we helped to found.”41 His warning went largely unheeded. Xerox Corporation’s parochial belief that computers need only talk to printers and filing cabinets and not to each other meant that the “office of the future” remained an unfulfilled promise, and in the years between 1978 and 1982 PARC experienced a dispersal of core talent that rivals the flight of Greek scholars during the declining years of Byzantium: Charles Simonyi brought the Alto’s Bravo text editing program to Redmond, Washington, where it was rebooted as Microsoft Word; Robert Metcalf used the Ethernet protocol he had invented at PARC to found the networking giant, 3Com; John Warnock and Charles Geschke, tiring of an unresponsive bureaucracy, took their InterPress page description language and founded Adobe Systems; Tesler himself brought the icon-based, object-oriented Smalltalk programming language with him when he joined the Lisa engineering team at Apple, and Tim Mott, his codeveloper of the Gypsy desktop interface, became one of the founders of Electronic Arts—five startups that would ultimately pay off the mortgages and student loans of many hundreds of industrial, graphic, and interaction designers, and provide the tools of the trade for untold thousands of others.

Flexible organizational structures, in which teams across functions or disciplines organize around solutions, can facilitate good connections. Media conglomerate Publicis has “holistic communication” teams, which combine people across its ad agencies (Saatchi & Saatchi, Leo Burnett, Publicis Worldwide, and so on) and technology groups to focus on customers and brands. Novartis has organized around diseases, with R&D more closely connected to markets and customers; this has helped the company introduce pathbreaking innovations faster, such as its cancer drug Gleevec. The success of Seagate’s companywide Factory of the Future team at introducing seemingly miraculous process innovations led to widespread use of its core-teams model.

As a professional, a leader or an entrepreneur, there will be times in your career when you’ll be an outsider, either because you have changed sectors or jobs, or started a new business where full domain knowledge is not your core strength. Embrace this status, be a quick learner and an even sharper listener. ♦ Build a team that complements yet challenges you, and hones your skill sets, and get them aligned with the big picture sooner rather than later. ♦ I’m often asked about the keys to success as an outsider. The irony, I say, is that the raw material for any entrepreneur or leader to make an impact as an outsider comes from within. It’s a lesson I have learnt and relearnt every day in the two decades I spent in the media and entertainment business.

THE BEST PLACES TO WORK HAVE IT. THE HIGHEST-PERFORMING teams benefit from it. Because of it, individuals thrive professionally and personally—and teams and organizations flourish in our new economy. The “it” I’m referring to? The climate of your workplace. The feeling. The mood. “It” is the chemistry of how you, your team, and your organization work together. The way your workplace “feels” has a tremendous influence on people’s experience, morale, and performance. People thrive in a climate where they feel valued, where they know their contributions are meaningful, and where their core values are closely aligned with the values and character of their employer. Where they don’t feel valued, meaningful, and aligned . . . they just do their jobs. And today, in a world where opportunities to stand out are everywhere and the next killer idea can come from anywhere, “just doing our jobs” isn’t good enough.

Meetings run best when there are clear rules or norms to follow. These are sometimes difficult to set at the start of the meeting. People may feel reluctant to speak up and suggest rules or there may be pressure to start discussing the agenda items.

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The brilliant psychologist Larry Crabb wrote, “The core battle in everyone’s life is to relate well to God, to worship him, enjoy him, experience his presence, hear his voice, trust him in everything, always call him good, obey every command (even the hard ones), and hope in him when he seems to disappear.”8 Crabb concluded, “That’s the battle the community of God is called to enter in each other’s lives.”9 That’s a battle I cannot win alone. I need a community that is waging the same war to include me in the fight. None of us can win the battle alone, and God didn’t design us to win alone. We win the lifelong battle to stay encouraged and hold on to hope only as we join others who need our help to win their battles as well. A local Christian hero and statesman, Bryce Jessup, said the key to his whole life and his stellar twenty-five-year run as a college president boils down to one line: “Dream a dream and build a team.”10 I’d add only that a dream without a team is merely a wish. Who is on your team?

This book is divided into three parts. The first section focuses on how habits emerge within individual lives. It explores the neurology of habit formation, how to build new habits and change old ones, and the methods, for instance, that one ad man used to push toothbrushing from an obscure practice into a national obsession. It shows how Procter & Gamble turned a spray named Febreze into a billion-dollar business by taking advantage of consumers’ habitual urges, how Alcoholics Anonymous reforms lives by attacking habits at the core of addiction, and how coach Tony Dungy reversed the fortunes of the worst team in the National Football League by focusing on his players’ automatic reactions to subtle on-field cues.

RIGHT PERSON, WRONG SEAT In this case, you have the right person (i.e., one who shares your core values), but he or she is truly not operating in his or her Unique Ability®. This person has been promoted to a seat that is too big, has outgrown a seat that is too small, or has been put in a position that does not utilize his or her Unique Ability®. Generally, this person is where he or she is because he or she has been around a long time, you like him or her, and he or she is a great addition to the team. Until now, you probably

the inherently risky nature of innovation means that companies can’t reward innovation efforts the way they reward core activities: an innovation team can do the exact right things and still fail, or succeed in spite of doing the exact wrong things. Worse, remember that when it comes to innovation, perceived failure is often an important step toward ultimate success. A seminal study in the mid-1980s found that that many new product “failures” were critical milestones that often presaged future successes. Typically, valuable insights came in the form of direct feedback about the viability of technology, consumer acceptance of features and pricing, and how to target new consumer segments and geographic markets.

In the classic book How Will You Measure Your Life?, co-authors Clayton M. Christensen, James Allworth, and Karen Dillon frame the issue in starker terms, pointing out that it is easier to stay true to your principles 100 percent of the time than it is to hold steady 98 percent of the time. According to the authors, your personal moral line is powerful because you do not cross it. But once you do, no matter your justifications, you are more likely to do it again.7 In other words, do the right thing because it’s the right thing. That’s especially challenging in emerging organizations where people are under pressure to rapidly grow the business. But when delivering a CPE is your focus, it is easy to see why doing the right thing is so important. Operating with integrity depends on the entire team, so the actions of each person matter. Every person faces situations where they need to put customers’ or colleagues’ interests ahead of their own, and their decisions reflect the organization’s core values. What do your choices — and your team’s choices — say about your values?

We believe in four key things; quality of design, integrity of build, outstanding service and a passion for the products we produce. These are the core characteristics of our company that was started by a professional team with over 60 year’s experience in the industry.

True leaders don't look at just the outward appearances in the selection of team members, they look at one's core values and heart.

A team of less than half a dozen people can change the culture of the whole organization and drive the business strategy. What's important is that the core team is retained and aligned to make sure that shareholder value is created,' says

In the lean enterprise, Sales and Production Scheduling are core members of the product team, in a position to plan the sales campaign as the product design is being developed and to sell with a clear eye to the capabilities of the production system so that both orders and the product can flow smoothly from sale to delivery.

the best way to do that is to ask the smart creatives who form your core team, the ones who know the gospel and believe in it as much as you do. Culture stems from founders, but it is best reflected in the trusted team the founders form to launch their venture. So ask that team: What do we care about? What do we believe? Who do we want to be? How do we want our company to act and make decisions? Then

Find ways for people to shape their work and the company In addition to stripping leaders of the traditional tools of power and relying on facts to make decisions, we give Googlers uncommon freedom in shaping their own work and the company. Google isn’t the first to do so. For over sixty-five years, 3M has offered its employees 15 percent of their time to explore: “A core belief of 3M is that creativity needs freedom. That’s why, since about 1948, we’ve encouraged our employees to spend 15% of their working time on their own projects. To take our resources, to build up a unique team, and to follow their own insights in pursuit of problem-solving.”103 Post-it Notes famously came out of this program, as did a clever abrasive material, Trizact, which somehow sharpens itself as it’s used.

Personal Kanban (and by extension this book) is based on the principles and techniques of a management concept known as “Lean.” Lean is both a philosophy and a discipline which, at its core, increases access to information to ensure responsible decision making in the service of creating value. With increased access to information people feel more respected, teams are more motivated, and waste is reduced.

The ending of war, the resolution of poverty, the creation of a material abundance unseen in history to meet human needs, the removal of most crime as we know it, the empowerment of true personal freedom through the removal of pointless and/or monotonous labor, and the resolution of many environmental threats, are but a few of the calculated possibilities we have when we take our technical reality into account. However, again, these possibilities are not only largely unrecognized, they are also literally restricted by the current social order for the implementation of such problem solving efficiency and prosperity stands in direct opposition to the very mechanics of how our current social system is operating at the core level.

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there was one “meta” ability that emerged: self-awareness. Chief executives need this ability to assess their own strengths and weaknesses, and so surround themselves with a team of people whose strengths in those core abilities complement their own.

The CEO’s greatest influence on the company isn’t her contributions to the product, the strategy, or even getting the company funded. The CEO’s greatest contribution to the company is the wizardry required to hire a team that is going to be amazingly effective at executing the company’s strategy. Great CEOs hire teams that are far better than they have any right to expect. Put succinctly, a core competency for a CEO is to “date up.” This