Complaint Department Quotes

But as I have noticed on more than one occaision, life itself is unfair, and there is no complaint department, so we might as well accept things the way they happen, clean up the mess, and move on.

There’s no point in acting surprised about it. All the planning charts and demolition orders have been on display at your local planning department in Alpha Centauri for 50 of your Earth years, so you’ve had plenty of time to lodge any formal complaint and it’s far too late to start making a fuss about it now. … What do you mean you’ve never been to Alpha Centauri? Oh, for heaven’s sake, mankind, it’s only four light years away, you know. I’m sorry, but if you can’t be bothered to take an interest in local affairs, that’s your own lookout. Energize the demolition beams.

Choosing to work in HR is like choosing to work in the complaint department of hell, except way more frustrating, because at least in hell you’d be able to agree that that Satan is a real dick-wagon without having to toe the company line.

Share and Enjoy' is the company motto of the hugely successful Sirius Cybernetics Corporation Complaints Division, which now covers the major land masses of three medium-sized planets and is the only part of the Corporation to have shown a consistent profit in recent years. The motto stands-- or rather stood-- in three mile high illuminated letters near the Complaints Department spaceport on Eadrax. Unfortunately its weight was such that shortly after it was erected, the ground beneath the letters caved in and they dropped for nearly half their length through the offices of many talented young Complaints executives-- now deceased. The protruding upper halves of the letters now appear, in the local language, to read "Go stick your head in a pig," and are no longer illuminated, except at times of special celebration.

An incomplete list: No more diving into pools of chlorinated water lit green from below. No more ball games played out under floodlights. No more porch lights with moths fluttering on summer nights. No more trains running under the surface of cities on the dazzling power of the electric third rail. No more cities. No more films, except rarely, except with a generator drowning out half the dialogue, and only then for the first little while until the fuel for the generators ran out, because automobile gas goes stale after two or three years. Aviation gas lasts longer, but it was difficult to come by. No more screens shining in the half-light as people raise their phones above the crowd to take pictures of concert states. No more concert stages lit by candy-colored halogens, no more electronica, punk, electric guitars. No more pharmaceuticals. No more certainty of surviving a scratch on one's hand, a cut on a finger while chopping vegetables for dinner, a dog bite. No more flight. No more towns glimpsed from the sky through airplane windows, points of glimmering light; no more looking down from thirty thousand feet and imagining the lives lit up by those lights at that moment. No more airplanes, no more requests to put your tray table in its upright and locked position – but no, this wasn't true, there were still airplanes here and there. They stood dormant on runways and in hangars. They collected snow on their wings. In the cold months, they were ideal for food storage. In summer the ones near orchards were filled with trays of fruit that dehydrated in the heat. Teenagers snuck into them to have sex. Rust blossomed and streaked. No more countries, all borders unmanned. No more fire departments, no more police. No more road maintenance or garbage pickup. No more spacecraft rising up from Cape Canaveral, from the Baikonur Cosmodrome, from Vandenburg, Plesetsk, Tanegashima, burning paths through the atmosphere into space. No more Internet. No more social media, no more scrolling through litanies of dreams and nervous hopes and photographs of lunches, cries for help and expressions of contentment and relationship-status updates with heart icons whole or broken, plans to meet up later, pleas, complaints, desires, pictures of babies dressed as bears or peppers for Halloween. No more reading and commenting on the lives of others, and in so doing, feeling slightly less alone in the room. No more avatars.

But as I have noticed on more than one occasion, life itself is unfair, and there is no complaint department, so we might as well accept things the way they happen, clean up the mess, and move on.

He had found a Nutri-Matic machine which had provided him with a plastic cup filled with a liquid that was almost, but not quite, entirely unlike tea. The way it functioned was very interesting. When the Drink button was pressed it made an instant but highly detailed examination of the subject’s taste buds, a spectroscopic analysis of the subject’s metabolism and then sent tiny experimental signals down the neural pathways to the taste centers of the subject’s brain to see what was likely to go down well. However, no one knew quite why it did this because it invariable delivered a cupful of liquid that was almost, but not quite, entirely unlike tea. The Nutri-Matic was designed and manufactured by the Sirius Cybernetics Corporation whose complaint department now covers all the major landmasses of the first three planets in the Sirius Tau Star system.

The lingerie department is the only one that she can reach in her wheelchair. Nevertheless, she is fired the next day because of complaints that a woman who is so obviously not sexually attractive selling alluring nightgowns makes customers uncomfortable. Daunted by her dismissal, she seeks consolation in the arms of the young manager and soon finds herself pregnant. Upon learning of this news, he leaves her for a nondisabled woman with a fuller bustline and better homemaking skills in his inaccessible kitchen.

The god abandons Antony When at the hour of midnight an invisible choir is suddenly heard passing with exquisite music, with voices ― Do not lament your fortune that at last subsides, your life’s work that has failed, your schemes that have proved illusions. But like a man prepared, like a brave man, bid farewell to her, to Alexandria who is departing. Above all, do not delude yourself, do not say that it is a dream, that your ear was mistaken. Do not condescend to such empty hopes. Like a man for long prepared, like a brave man, like the man who was worthy of such a city, go to the window firmly, and listen with emotion but not with the prayers and complaints of the coward (Ah! supreme rapture!) listen to the notes, to the exquisite instruments of the mystic choir, and bid farewell to her, to Alexandria whom you are losing.

No more countries, all borders unmanned. No more fire departments, no more police. No more road maintenance or garbage pickup. No more spacecraft rising up from Cape Canaveral, from the Baikonur Cosmodrome, from Vandenburg, Plesetsk, Tanegashima, burning paths through the atmosphere into space. No more Internet. No more social media, no more scrolling through litanies of dreams and nervous hopes and photographs of lunches, cries for help and expressions of contentment and relationship-status updates with heart icons whole or broken, plans to meet up later, pleas, complaints, desires, pictures of babies dressed as bears or peppers for Halloween. No more reading and commenting on the lives of others, and in so doing, feeling slightly less alone in the room. No more avatars.

The Nutri-Matic was designed and manufactured by the Sirius Cybernetics Corporation whose complaints department now covers all the major landmasses of the first three planets in the Sirius Tau Star system. Arthur

Human resources is the place where people come to complain and/or shoot people when they just can’t take it anymore. Choosing to work in HR is like choosing to work in the complaint department of hell, except way more frustrating, because at least in hell you’d be able to agree that that Satan is a real dick-wagon without having to toe the company line. The HR department is the place where people stop by to say, “THIS IS TOTALLY FUCKED UP,” and the HR employees will nod thoughtfully and professionally as they think to themselves, “Wow. That is totally fucked up. I wish that this person would leave so I could tell everyone else in the office about it.

Both the Environmental Protection Agency and the Department of the Interior removed from their websites the links to climate change data. The USDA removed the inspection reports of businesses accused of animal abuse by the government. The new acting head of the Consumer Financial Protection Bureau, Mick Mulvaney, said he wanted to end public access to records of consumer complaints against financial institutions. Two weeks after Hurricane Maria, statistics that detailed access to drinking water and electricity in Puerto Rico were deleted from the FEMA website. In a piece for FiveThirtyEight, Clare Malone and Jeff Asher pointed out that the first annual crime report released by the FBI under Trump was missing nearly three-quarters of the data tables from the previous year.

Lilichka! (Instead of a letter)" Tobacco smoke eats the air away. The room,-- a chapter from Kruchenykh's Inferno. Recall,-- by the window, that day, I caressed you ecstatically, with fervor. Here you sit now, with your heart in iron armor. In a day, you'll scold me perhaps and tell me to leave. Frenzied, the trembling arm in the gloomy parlor will hardly be able to fit the sleeve. I'll rush out and hurl my body into the street,-- distraught, lashed by despair and sadness. There's no need for this, my darling, my sweet. Let's part tonight and end this madness. Either way, my love is an arduous weight, hanging on you wherever you flee. Let me bellow out in the final complaint all of my heartbroken misery. A laboring bull, if he had enough, will leave and find cool water to lie in. But for me, there's no sea except for your love,-- from which even tears won't earn me some quiet. If an elephant wants to relax, he'll lie, pompous, outside in the sun-baked dune, Except for your love, there's no sun in the sky and I don't even know where you are and with whom. If you thus tormented another poet, he would trade in his love for money and fame. But nothing sounds as precious to me as the ringing sound of your darling name. I won't drink poison, or jump to demise, or pull the trigger to take my own life. Except for your eyes, no blade can control me, no sharpened knife. Tomorrow you'll forget that it was I who crowned you, who burned out the blossoming soul with love and the days will form a whirling carnival that will ruffle my manuscripts and lift them above... Will the dry autumn leaves of my sentences cause you to pause, breathing hard? Let me pave a path with the final tenderness for your footsteps as you depart. (1916)

There’s no point in acting all surprised about it. All the planning charts and demolition orders have been on display in your local planning department in Alpha Centauri for fifty of your Earth years, so you’ve had plenty of time to lodge any formal complaint and it’s far too late to start making a fuss about it now.

Uncomprehending terror settled on the watching people of Earth. The terror moved slowly through the gathered crowds as if they were iron filings on a sheet of board and a magnet was moving beneath them. Panic sprouted again, desperate fleeing panic, but there was nowhere to flee to. Observing this, the Vogons turned on their PA again. It said: “There’s no point in acting all surprised about it. All the planning charts and demolition orders have been on display in your local planning department in Alpha Centauri for fifty of your Earth years, so you’ve had plenty of time to lodge any formal complaint and it’s far too late to start making a fuss about it now.” The PA fell silent again and its echo drifted off across the land. The

From 2009 to 2014, the Baltimore County Police Department dismissed 34 percent of rape allegations as false or baseless. The percentage itself was troubling enough. More troubling yet was how it was reached. The department often deep-sixed complaints without even taking the elemental step of having a sex crimes detective interview the alleged victim, a BuzzFeed News investigation found.

Police departments across the country fail to discipline officers for the same crimes that civilians are arrested for every day. A study from Florida between 2008 and 2012 noted that while only about 1% of officers remained on the job following a failed drug test, and 7% remained after a theft, nearly 30% of officers with domestic violence complaints were still employed in their same positions a year later.

Head of any government department should not be allowed to hold the post for prolonged time, as it may give him chance to establish friendly relationship with the subordinates to coverup his wrongdoings. It may give him time to spread the corruption in lower cadres as well as other functions. People of the society too gets afraid of the fact that official staying longer time in one post, may harm their individual interest directly or indirectly, and they can not complaint against such officials under a threat.   || 2-9-33,34,35

AN INCOMPLETE LIST: No more diving into pools of chlorinated water lit green from below. No more ball games played out under floodlights. No more porch lights with moths fluttering on summer nights. No more trains running under the surface of cities on the dazzling power of the electric third rail. No more cities. No more films, except rarely, except with a generator drowning out half the dialogue, and only then for the first little while until the fuel for the generators ran out, because automobile gas goes stale after two or three years. Aviation gas lasts longer, but it was difficult to come by. No more screens shining in the half-light as people raise their phones above the crowd to take photographs of concert stages. No more concert stages lit by candy-colored halogens, no more electronica, punk, electric guitars. No more pharmaceuticals. No more certainty of surviving a scratch on one’s hand, a cut on a finger while chopping vegetables for dinner, a dog bite. No more flight. No more towns glimpsed from the sky through airplane windows, points of glimmering light; no more looking down from thirty thousand feet and imagining the lives lit up by those lights at that moment. No more airplanes, no more requests to put your tray table in its upright and locked position—but no, this wasn’t true, there were still airplanes here and there. They stood dormant on runways and in hangars. They collected snow on their wings. In the cold months, they were ideal for food storage. In summer the ones near orchards were filled with trays of fruit that dehydrated in the heat. Teenagers snuck into them to have sex. Rust blossomed and streaked. No more countries, all borders unmanned. No more fire departments, no more police. No more road maintenance or garbage pickup. No more spacecraft rising up from Cape Canaveral, from the Baikonur Cosmodrome, from Vandenburg, Plesetsk, Tanegashima, burning paths through the atmosphere into space. No more Internet. No more social media, no more scrolling through litanies of dreams and nervous hopes and photographs of lunches, cries for help and expressions of contentment and relationship-status updates with heart icons whole or broken, plans to meet up later, pleas, complaints, desires, pictures of babies dressed as bears or peppers for Halloween. No more reading and commenting on the lives of others, and in so doing, feeling slightly less alone in the room. No more avatars.

In the Autobiography of Benjamin Franklin, there appears a remarkable quotation attributed to Michael Welfare, one of the founders of a religious sect known as the Dunkers and a longtime acquaintance of Franklin. the statement had its origins in Welfare's complaint to Franklin that zealots of other religious persuasions were spreading lies about the Dunkers, accusing them of abominable principles to which, in fact, they were utter strangers. Franklin suggested that such abuse might be diminished if the Dunkers published the articles of their belief and the rules of their discipline. Welfare replied that this course of action had been discussed among his co-religionists but had been rejected. He then explained their reasoning in the following words: When we were first drawn together as a society, it had pleased God to enlighten our minds so far as to see that some doctrines, which we once esteemed truths, were errors, and that others, which we had esteemed errors, were real truths. From time to time He has been pleased to afford us farther light, and our principles have been improving, and our errors diminishing. Now we are not sure that we are arrived at the end of this progression, and at the perfection of spiritual or theological knowledge; and we fear that, if we should feel ourselves as if bound and confined by it, and perhaps be unwilling to receive further improvement, and our successors still more so, as conceiving what we their elders and founders had done, to be something sacred, never to be departed from. Franklin describes this sentiment as a singular instance in the history of mankind of modesty in a sect.

A Safety Travel with Sinclair James International Traveling to somewhere completely foreign to you may be challenging but that is what travelers always look for. It can be a good opportunity to find something new and discover new places, meet new people and try a different culture. However, it can involve a lot of risk as well. You may be surprised to find yourself naked and penniless on the side of the road trying to figure out what you did wrong. These kinds of situations come rarely when you are careful and cautious enough but it is not impossible. Sinclair James International Travel and Tours, your Australian based traveling guide can help you travel safely through the following tips: 1. Pack all Security Items In case of emergencies, you should have all the safety tools and security items with you. Carry a card with your name and number with you and don’t forget to scribble down the numbers of local police station, fire department, list of hospitals and other necessary numbers that you may need. Place them in each compartment and on your pockets. If ever you find yourself being a victim of pick pocketing in Manila, Philippines or being driven around in circles in the streets of Bangkok, Thailand, you will definitely find these numbers very helpful. It is also advisable to put your name and an emergency number in case you are in trouble and may need someone else to call. 2. Protect your Passport Passports nowadays have RFID which can be scanned from a distance. We have heard some complaints from fellow travelers of being victims of scams which involves stealing of information through passports. An RFID blocking case in a wallet may come in handy to prevent hackers from stealing your information. 3. Beware of Taxis When you exit the airport, taxis may all look the same but some of them can be hiding a defective scam to rob tourists during their drive. It is better to ask an official before taking a taxi as many unmarked ones claim that they are legitimate. Also, if the fare isn’t flat rate, be sure you know the possible routes. Some drivers will know better and will take good care of you, but others will take longer routes to increase the fare. If you know your options, you can suggest a different route to avoid paying too much. 4. Be aware of your Rights Laws change from state to state, and certainly from country to country, but ignorance to them will get you nowhere. In fact, in many cases you can get yourself out of trouble by knowing the laws that will affect you. When traveling to other countries, make sure to review the laws and policies that can affect your activities. There are a lot of misconceptions and knowing these could save you a headache. Sinclair James International

It was a sad fact that the commonest complaint in the outpatient department was “Rasehn . . . libehn . . . hodehn,” literally, “My head . . . my heart . . . and my stomach,” with the patient’s hand touching each part as she pronounced the words. Ghosh called it the RLH syndrome. The RLH sufferers were often young women or the elderly. If pressed to be more specific, the patients might offer that their heads were spinning (rasehn yazoregnal) or burning (yakatelegnal ), or their hearts were tired (lib dekam), or they had abdominal discomfort or cramps (hod kurteth), but these symptoms were reported as an aside and grudgingly, because rasehn-libehn-hodehn should have been enough for any doctor worth his salt. It had taken Matron her first year in Addis to understand that this was how stress, anxiety, marital strife, and depression were expressed in Ethiopia—somatization was what Ghosh said the experts called this phenomenon. Psychic distress was projected onto a body part, because culturally it was the way to express that kind of suffering. Patients might see no connection between the abusive husband, or meddlesome mother-in-law, or the recent death of their infant, and their dizziness or palpitations. And they all knew just the cure for what ailed them: an injection. They might settle for mistura carminativa or else a magnesium trisilicate and belladonna mixture, or some other mixture that came to the doctor’s mind, but nothing cured like the marfey—the needle. Ghosh was dead against injections of vitamin B for the RLH syndrome, but Matron had convinced him it was better for Missing to do it than have the dissatisfied patient get an unsterilized hypodermic from a quack in the Merkato. The orange B-complex injection was cheap, and its effect was instantaneous, with patients grinning and skipping down the hill. T

Shortly before you were born, I was pulled over by the PG County police, the same police that all the D.C. poets had warned me of. They approached on both sides of the car, shining their flashing lights through the windows. They took my identification and returned to the squad car. I sat there in terror. By then I had added to the warnings of my teachers what I’d learned about PG County through reporting and reading the papers. And so I knew that the PG County police had killed Elmer Clay Newman, then claimed he’d rammed his own head into the wall of a jail cell. And I knew that they’d shot Gary Hopkins and said he’d gone for an officer’s gun. And I knew they had beaten Freddie McCollum half-blind and blamed it all on a collapsing floor. And I had read reports of these officers choking mechanics, shooting construction workers, slamming suspects through the glass doors of shopping malls. And I knew that they did this with great regularity, as though moved by some unseen cosmic clock. I knew that they shot at moving cars, shot at the unarmed, shot through the backs of men and claimed that it had been they who’d been under fire. These shooters were investigated, exonerated, and promptly returned to the streets, where, so emboldened, they shot again. At that point in American history, no police department fired its guns more than that of Prince George’s County. The FBI opened multiple investigations—sometimes in the same week. The police chief was rewarded with a raise. I replayed all of this sitting there in my car, in their clutches. Better to have been shot in Baltimore, where there was the justice of the streets and someone might call the killer to account. But these officers had my body, could do with that body whatever they pleased, and should I live to explain what they had done with it, this complaint would mean nothing. The officer returned. He handed back my license. He gave no explanation for the stop.

the people in the areas that the new government is focused on as state affairs, and to successfully push forward such state affairs, it expanded the complaint analysis system to be jointly used by 45 government agencies, including the central government departments

The PIs help teams to align themselves with their organization’s strategy. PIs are nonfinancial and complement the KPIs; they are shown with KPIs on the scorecard for each organization, division, department, and team. Performance indicators that lie beneath KRIs could include: Percentage increase in sales with top 10% of customers Number of employees’ suggestions implemented in last 30 days Customer complaints from key customers Sales calls organized for the next week, two weeks Late deliveries to key customers The RIs summarize activity, and all financial performance measures are RIs (e.g., daily or weekly sales analysis is a very useful summary, but it is a result of the efforts of many teams). To fully understand what to increase or

Cases of unauthorized absence, over-stayal, insubordination, use of abusive language, etc. do not have any vigilance angle. There are some border line cases, such as gross or willful negligence; recklessness in decision making; blatant violations of systems and procedures; exercise of discretion in excess, where no ostensible public interest is evident; failure to keep the controlling authority/superiors informed in time – these are some of the irregularities where the disciplinary authority with the help of the CVO should carefully study the case and weigh the circumstances to come to a conclusion whether there is reasonable ground to doubt the integrity of the officer concerned.4. What are the two parts of the register for recording complaints? One part of the register is meant for registering the complaints in respect of category ‘A’ officers i.e. those in respect of whom the advice of the CVC is required. The other part pertains to Category ‘B’ officers are those in respect of whom CVC advice is not required. As far as central Government employees are concerned Category ‘A’ refers to Group ‘A’ officers. If a complaint involves both the categories of officers, it shall be entered in the higher category i.e. category ‘A’.5. How to deal with anonymous and pseudonymous complaints? Para 3.8.1 of the CVC Manual provides that as a general rule, no action is to be taken by the administrative authorities on anonymous/pseudonymous complaints received by them. It is also open to the administrative authorities to verify by enquiring from the signatory of the complaint whether it had actually been sent by him so as to ascertain whether it is pseudonymous. CVC has also laid down that if any department/organisation proposes to look into any verifiable facts alleged in such complaints, it may refer the matter to the Commission seeking its concurrence through the CVO or the head of the organisation, irrespective of the level of employees involved therein.Besides, any complaint referred to by the Commission is required to be investigated and if it emerges to be a pseudonymous, the matter must be reported to the Commission.6. What action is required in the case of false complaints? If a complaint is found to be malicious, vexatious or unfounded, departmental or criminal action as necessary should be initiated against the author of false complaints 33

The U.S. Department of Justice filed a complaint against Colorado City and Hildale in June 2012, alleging that by acquiescing to the influence of the FLDS Church in the areas of law enforcement, housing, and access to public facilities, and discriminating against non-FLDS residents, the two areas and agencies under their control violated the First, Fourth, and Fourteenth Amendments to the United States Constitution, as well as the Fair Housing Act and Title III of the Civil Rights Act of 1964.75 The lawsuit is currently pending.

All I could do is look down the barrel of the gun and think about my kids who were shot,” said Johnson, who filed a citizen’s complaint with the CHP in December. “I didn’t know he was a police (officer). Never once did he say he was or show a badge. All he said was, ‘get back,’ with his gun out.” In a response to Johnson’s complaint, a CHP captain wrote to Johnson: “The California Highway Patrol maintains the highest level of expectations from our employees. I hope that if you should have any future contact with a member of this department it will be under more favorable circumstances.

The thing is, there’s generally no consequence for bad police behavior, even repeated or serially bad behavior. Even if individual officers are successfully sued, the only thing that happens is that the city’s corporation counsel pays out some cash, and life just goes on as before. An officer’s record of complaints or settlements isn’t listed publicly. A defense lawyer who wants to find out if the officer who arrested his client has ever, say, bounced an old lady’s head off a sidewalk or lied to a judge about witnessing a drug sale has to meet an extraordinary legal standard to get access to that info. In order to look at an officer’s record, you have to file what’s called a “Gissendanner motion,” the term referring to a 1979 case, People v. Gissendanner. In that case, a woman in the Rochester suburb of Irondequoit was busted in a sting cocaine sale by a pair of undercover police. The court in that case held that the defendant isn’t entitled to subpoena the records of arresting officers willy-nilly, but that you needed a “factual predicate” to look for records of, say, excessive force or entrapment. In other words, you already need to know what you’re looking for before you find it. What this all boils down to is, if you really feel like it, you can definitely sue the New York City Police Department. Since so much of what they do happens on the street, in front of witnesses, you might very well even win. But even if you win, there’s not necessarily any consequence. The corporation counsel’s office doesn’t call up senior police officials after lawsuits and say, “Hey, you’ve got to get rid of these three meatheads in the Seventy-Eighth Precinct we keep paying out settlements for.” In fact, when there are successful lawsuits, individual officers typically aren’t even informed of it. What makes this so luridly fascinating is that this system is the exact inverse of the no-jail, all-settlement system of justice that governs too-big-to-fail companies like HSBC. Big banks get caught committing crimes, at worst they pay a big fine. Instead of going to jail, a check gets written, and it comes out of the pockets of shareholders, not the individuals responsible. Here it’s the same thing. Police make bad arrests, a settlement comes out of the taxpayer’s pocket, but the officer himself never even hears about it. He doesn’t have to pay a dime. And life goes on as before.

But as I have noticed on more than one occasion, life itself is unfair, and there is no complaint department, so we might as well accept things the way they happen, clean up the mess, and move on. Which

Leadership Roles in the Decision Making Process The main component in the development of good decision makers falls on the individual and individual efforts. Yes, but the climate for this development comes from the top, in leadership. To achieve the results sought after, if we truly want to call ourselves professionals and prepare for the challenges we face in the future, leaders must LEAD. It is the Leader’s role, to create and nurture the appropriate environment that emboldens decision makers.  Leader development is two way, it falls on the individual, but the organization’s leaders must set the conditions to encourage it.   The aim of leadership is not merely to find and record failures in men, but to remove the cause of failure. ~W. Edwards Deming14               “Leadership can be described as a process by which a person influences others to accomplish an objective, and directs his or her organization in a way that makes it more cohesive and coherent.”15 This is the definition we should subscribe too. However, all too often I have had both frontline personnel and mangers tell me that this cannot be done. This type of training and developing initiative driven personnel will cause more problems for departments and agencies in dealing with liability issues and complaints because control is lost. I wholeheartedly disagree with his sentiment. The opposite is indeed the effect you get. This is not a free reign type of leadership. Matter of fact if done appropriately it will take more effort and time on your part as a leader, because you will be involved. Your training program will be enhanced and the learning that takes place unifies your agencies and all the individuals in it. How? Through the system described above which develops “mutual trust” throughout the organization because the focus is now on results. The “how to” is left to the individuals and the instructors. But a culture must exist to encourage what the Army calls outcome based training.16

If you have any complaints, you can lodge them with our customer service department.  Please address your email to: Ididntthinkthisthrough@notourproblem.com

And now, two years later, Squib hadn’t seen much improvement in the fuzz department, but he was half a foot taller and working on a scrappy attitude that had him on the cops’ radar even at the age of fifteen. There was a constable by the name of Regence Hooke who got shot down by Squib’s momma in the Pearl Bar and Grill one time in front of a packed house, and ever since that night Hooke had himself a hard-on for Squib and made sure to take any complaint against the minor real personal. It seemed to Squib that every time he farted, old Regence would be knocking on the door offering to ‘forget all about it’ for a little consideration from Squib’s momma. Goddamn Hooke, Squib thought. He ain’t

Then Job replied: 2 “Even today my complaint is bitter; his hand[a] is heavy in spite of[b] my groaning. 3 If only I knew where to find him; if only I could go to his dwelling! 4 I would state my case before him and fill my mouth with arguments. 5 I would find out what he would answer me, and consider what he would say to me. 6 Would he vigorously oppose me? No, he would not press charges against me. 7 There the upright can establish their innocence before him, and there I would be delivered forever from my judge. 8 “But if I go to the east, he is not there; if I go to the west, I do not find him. 9 When he is at work in the north, I do not see him; when he turns to the south, I catch no glimpse of him. 10 But he knows the way that I take; when he has tested me, I will come forth as gold. 11 My feet have closely followed his steps; I have kept to his way without turning aside. 12 I have not departed from the commands of his lips; I have treasured the words of his mouth more than my daily bread. 13 “But he stands alone, and who can oppose him? He does whatever he pleases. 14 He carries out his decree against me, and many such plans he still has in store. 15 That is why I am terrified before him; when I think of all this, I fear him. 16 God has made my heart faint; the Almighty has terrified me. 17 Yet I am not silenced by the darkness, by the thick darkness that covers my face.

Thakur’s findings were not news to Ranbaxy’s top executives. Just ten months earlier, in October 2003, outside auditors started investigating Ranbaxy facilities worldwide. In this case, the audits had been ordered up by Ranbaxy itself. This was a common industry practice: drug companies often hired consultants to audit their facilities as a dry run to see how visible their problems were. If the consultants could find it, they reasoned, then most likely regulators could too. The fact-finding mission by Lachman Consultant Services left Ranbaxy officials under no illusion as to the extent of the company’s failings. At Ranbaxy’s Princeton, New Jersey, facility, auditors found that the company’s Patient Safety Department barely functioned and training was essentially “non-existent.” The staff had no written protocols for investigating patient complaints, which piled up in boxes, uncategorized and unreported. They had no clerical help for basic tasks like mailing out the patients’ samples for testing. “I don’t think there’s the same medicine in this medicine,” was a common refrain from patients. Even when there were investigations, they were so perfunctory and half-hearted that expiration dates were listed as “unknown,” even when they could easily have been found from a product’s lot number. An audit of Ranbaxy’s main U.S. manufacturing plant, Ohm Laboratories in New Jersey, found that the company, though required to report adverse events to the FDA, rarely did so. There was no system to capture patient complaints after hours, and no global medical officer to ensure that any potential negative consequences for patients were being monitored. The consultants from Lachman urged Ranbaxy to address these problems globally. Ranbaxy’s initial reaction to the findings was to question the number of hours, and the resulting invoice, that Lachman had sent for its work.

Only with our modern civilization did we find ourselves forcibly inducted into this individual existence. Of course, we fight to retain this 'inalienable' right, and we are naturally driven to win it and defend it at all costs. We demand this freedom, this autonomy, as a fundamental human right and, at the same time, we are crippled by the responsibility that ends up making us detest ourselves as such. This is what resounds in the complaint of Job. God asks too much: ''What is man, that thou shouldest magnify him? And that thou shouldest set thy heart upon him? And that thou shouldest visit him every morning, and try him every moment? How long wilt thou not depart from me, nor let me alone till I swallow down my spittle? ' This leaves us subject to a contradictory twofold requirement: to seek an identity by all possible means - by hounding the identities of others or by exploring the networks - and to slough off identity in every possible way, as though it were a burden or a disguise. It is as though liberty and individuality, from having been a 'natural' state in which one may act freely, had become artificial states, a kind of moral imperative, whose implacable decree makes us hostages to our identities and our own wills. This is a very particular case of Stockholm Syndrome, since we are here both the terrorist and the hostage. Now, the hostage is by definition the unexchangeable, accursed object you cannot be rid of because you don't know what to do with it. The situation is the same for the subject: as hostage to himself, he doesn't know how to exchange himself or be rid of himself.

This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance

Most of us figure out by a certain age - some of us later than others - that life unspools in cycles, some lovely, some painful, but in no predictable order. So you could have lovely, painful, and painful again, which I think we all agree is not at all fair. You don't have to like it, and you are always welcome to file a brief with the Complaints Department. But if you've been around for a while, you know that much of the time, if you are patient and are paying attention, you will see that God will restore what the locusts have taken away.

A college student who wants to file a complaint of sexual assault within the campus disciplinary system informs a university employee such as an assistant dean for student life, or perhaps the Title IX coordinator. That person eventually forwards the complaint to a university disciplinary panel that may be composed of, for example, an associate dean with a master's degree in English literature, a professor of chemistry, and a senior majoring in anthropology. Unlike criminal prosecutors, members of the disciplinary panels do not have access to subpoena powers or to crime labs. They often have no experience in fact-finding, arbitration, conflict resolution, or any other relevant skill set. There is, to put it mildly, little reason to expect such panels to have the experience, expertise, and resources necessary to adjudicate a contested claim of sexual assault. Making matters worse, most campus tribunals ban attorneys for the parties (even in an advisory capacity), rules of procedure and evidence are typically ad hoc, and no one can consult precedents because records of previous disputes are sealed due to privacy considerations. Campus "courts" therefore have an inherently kangoorish nature. Even trained police officers and prosecutors too often mishandle sexual assault cases, so it's not surprising that the amateurs running the show at universities tend to have a poor record. And indeed, some victims' advocacy groups, such as the Rape, Abuse and Incest National Network (RAINN), oppose having the government further encourage the campus judicial system to primarily handle campus sexual assault claims, because that means not treating rape as a serious crime. A logical solution, if federal intervention is indeed necessary, would be for OCR [US Department of Education's Office of Civil Rights] to mandate that universities encourage students who complain of sexual assault to report the assault immediately to the police, and that universities develop procedures to cooperate with police investigations. Concerns about victims' well-being when prosecutors decline to pursue a case could also be adjudicated in a real court, as a student could seek a civil protective order against her alleged assailant. OCR could have mandated or encouraged universities to cooperate with those civil proceedings, which in some cases might warrant excluding an alleged assailant from campus.

OCR [US Department of Education's Office of Civil Rights] also states that a "school should also ensure that hearings are conducted in a manner that does not inflict additional trauma on the complainant", which implies that the school should not start the proceedings with a presumption of innocence, or even a stance of neutrality. Rather, university officials should assume that any complaint is valid and the accused is guilty as charged.

the lab’s essential public health functions could be compromised during the move and if the lab had fewer employees. The lab, now at a former Devon Energy Corp. field office building next to a cow pasture in Stillwater, has struggled to keep its top director and other key employees. Delays to get test results for basic public health surveillance for salmonella outbreaks and sexually transmitted infections have shaken the confidence of lab partners and local public health officials. As a new coronavirus emerges going into winter, the lab ranks last in the nation for COVID-19 variant testing. Many employees, who found out about the lab’s move from an October 2020 press conference, didn’t want to relocate to Stillwater. Those who did make the move in the first few months of 2021 found expensive lab equipment in their new workplace but not enough electrical outlets for them. The lab’s internet connection was slower than expected and not part of the ultra-fast fiber network used across town by Oklahoma State University. A fridge containing reagents, among the basic supplies for any lab, had to be thrown out after a power outage. Meanwhile, the Centers for Medicare and Medicaid Services finalized a correction plan after federal inspectors, prompted by an anonymous complaint, showed up unannounced at the lab in late September. “Although some aspects of the original report were not as favorable as we would have liked, the path of correction is clear and more than attainable,” Secretary of Health and Mental Health Kevin Corbett said Tuesday in a statement about the inspection. “We are well on our way to fully implementing our plan. (The Centers For Medicare and Medicaid Services) has confirmed we’ve met the requirements of being in compliance. We are looking forward to their follow-up visit.” In an earlier statement, the health department said the Stillwater lab now “has sufficient power outlets to perform testing with the new equipment, and has fiber connection that exceeds what is necessary to properly run genetic sequencing and other lab functions.” The department denied the lab had to throw out the reagents after a power outage.

But Ballard knew that it could also be that this was the new LAPD—officers stripped of the mandate of proactive enforcement and waiting to be reactive, to hit the streets only when it was requested and required, and only then doing the minimum so as not to engender a complaint or controversy. To Ballard, much of the department had fallen into the pose of a citizen caught in the middle of a bank robbery.

When a complaint about a hostile environment collides with another complaint, that collision reproduces the hostile environment. To identify an environment as hostile is to be identified as hostile, as causing damage. You can become a “malicious complainer,” even though the complaint that is taken forward is not your complaint but the complaint made about you. And so we learn: it becomes more damaging to call a person, department, or institution transphobic than to be transphobic. We also learn: not all complaints are nonreproductive labor. In fact, complaints are more likely to get uptake when they are made against those who are trying to intervene in the reproduction of a problem. Reproduction is also about immanence: what is reproduced tends to be what we are

To become a complainer can also mean becoming the object of other people’s complaints.7 Members of her department submitted an informal complaint to Human Resources identifying her as a bully. It should not surprise us that a “pushy minority” can morph into a bully. Bullying often works to create a narrative about a person as behind whatever is deemed problematic. She was a new head of department; she was trying to make changes to the culture of that department.

The three police departments I have filed police complaints to did not uphold them.

Some police departments are overwhelmed by the massive number of complaints being filed against them.

After Trump took office, DJ Patil watched with wonder as the data disappeared across the federal government. Both the Environmental Protection Agency and the Department of the Interior removed from their websites the links to climate change data. The USDA removed the inspection reports of businesses accused of animal abuse by the government. The new acting head of the Consumer Financial Protection Bureau, Mick Mulvaney, said he wanted to end public access to records of consumer complaints against financial institutions. Two weeks after Hurricane Maria, statistics that detailed access to drinking water and electricity in Puerto Rico were deleted from the FEMA website. In a piece for FiveThirtyEight, Clare Malone and Jeff Asher pointed out that the first annual crime report released by the FBI under Trump was missing nearly three-quarters of the data tables from the previous year. “Among the data missing from the 2016 report is information on arrests, the circumstances of homicides (such as the relationships between victims and perpetrators), and the only national estimate of annual gang murders,” they wrote. Trump said he wanted to focus on violent crime, and yet was removing the most powerful tool for understanding

In a functional relationship, there is a complaint counter where you can be honest without fear. It is just like going into a department store to complain about something you purchased. The best stores always offer their customers a pleasant experience if they need to complain or return something. This makes people feel safe in shopping there.

It is typical for corrupt police departments to give you the runaround regarding police body camera requests until you file a police complaint and then they usually comply.

This culture within FPD influences officer activities in all areas of policing, beyond just ticketing. Officers expect and demand compliance even when they lack legal authority. They are inclined to interpret the exercise of free-speech rights as unlawful disobedience, innocent movements as physical threats, indications of mental or physical illness as belligerence. Police supervisors and leadership do too little to ensure that officers act in accordance with law and policy, and rarely respond meaningfully to civilian complaints of officer misconduct.

records in any form I request under the Health Insurance Portability and Accountability Act within thirty days and for a reasonable handling and processing fee. If this material is not quickly forthcoming, I will file a complaint with the federal Health and Human Services’ Office for Civil Rights, which prosecutes HIPPA violations. Sincerely, 3. TO CHALLENGE OUTRAGEOUS CHARGES/BILLING ERRORS Dear Sirs or Madam: I’m writing to protest what I regard as excessive charges for my operation/hospitalization/procedure at your medical facility. The operation/hospitalization/procedure was billed to my insurer/me at $__________,__________. This total included several itemized charges that were well above norms for our nation and our region, such as a $__________,__________ charge for __________ and a $__________,__________ charge for __________. The Healthcare Bluebook says a “fair price” is $__________,__________ and $__________,__________. Likewise, my bill includes entries for treatments I simply did not receive, such as $__________ for __________ and $__________ for __________. Before sending in any payment, I’m requesting that your billing and coding department review my chart to revise the charges, or explain to me the size and the nature of such entries. I have been a loyal customer of your hospital for many years and have been happy with my excellent medical care. But if these billing issues are not resolved, I feel compelled to report them to the state attorney general/consumer protection agency, to investigate fraudulent or abusive billing practices. Sincerely,

One former prisoner, Reza Baraheni, reported to AI the following: Not every prisoner goes through the same process, but generally, this is what happens to a prisoner of the first importance. First, he is beaten by several torturers at once, with sticks and clubs. If he doesn’t confess, he is hanged upside down and beaten; if this doesn’t work, he is raped; and if he still shows signs of resistance, he is given electric shock which turns him into a howling dog; and if he is still obstinate, his nails and sometimes all his teeth are pulled out; and in certain cases, a hot iron rod is put into one side of the face to force its way to the other side, burning his entire mouth and tongue. A young man was killed this way….24 And the United States, while trying to claim at times that it was unaware of the depths of depravity of the SAVAK, was quite aware in real time what it was up to. As one example, a State Department cable from December 5, 1978, matter-of-factly details the complaints of the bazaaris about the SAVAK: BAZAARIS EXPRESSED GENERAL COMPLAINTS AGAINST THE SHAH SIMILAR TO THOSE HEARD ELSEWHERE, I.E., CORRUPTION OF HIGH-LEVEL OFFICIALS, MURDER AND TORTURE OF OPPOSITIONISTS, OVER-CONCENTRATION OF POWER AND POOR ECONOMIC DECISIONMAKING. HOWEVER, BAZAARIS CONCENTRATED THEIR IRE ON SAVAK AND ITS FORMER CHIEF NEMATOLLAH NASSIRI. SAVAK UNDER NASSIRI, THEY SAID, HAS KILLED AND TORUTURED (sic.) THOUSANDS OF PEOPLE. DURING THE IMPRISONMENT OF THE AYATOLLAH TALEGHANI, SAVAK JAILORS HAD RAPED THE WOMEN IN HIM [His] HOME AND FORCED TALEGHANI TO DRINK HIS JAILORS’ URINE.25

As Paul Friedman from the University of Kansas put it, flak catchers are “lightning rods” and “hassle handlers” who take and absorb “jolts sent by the dissatisfied.” Taking such heat is part of the job for receptionists; executive assistants; security guards; spokespersons for companies, universities, and political campaigns; people who work in complaint departments; and bouncers.

Whites impose these rules on themselves because they know blacks, in particular, are so quick to take offense. Radio host Dennis Prager was surprised to learn that a firm that runs focus groups on radio talk shows excludes blacks from such groups. It had discovered that almost no whites are willing to disagree with a black. As soon as a black person voiced an opinion, whites agreed, whatever they really thought. When Mr. Prager asked his listening audience about this, whites called in from around the country to say they were afraid to disagree with a black person for fear of being thought racist. Attempts at sensitivity can go wrong. In 2009, there were complaints from minority staff in the Delaware Department of Transportation about insensitive language, so the department head, Carolann Wicks, distributed a newsletter describing behavior and language she considered unacceptable. Minorities were so offended that the newsletter spelled out the words whites were not supposed to use that the department had to recall and destroy the newsletter. The effort whites put into observing racial etiquette has been demonstrated in the laboratory. In experiments at Tufts University and Harvard Business School, a white subject was paired with a partner, and each was given 30 photographs of faces that varied by race, sex, and background color. They were then supposed to identify one of the 30 faces by asking as few yes-or-no questions as possible. Asking about race was clearly a good way to narrow down the possibilities —whites did not hesitate to use that strategy when their partner was white—but only 10 percent could bring themselves to mention race if their partner was black. They were afraid to admit that they even noticed race. When the same experiment was done with children, even white 10- and 11-year olds avoided mentioning race, though younger children were less inhibited. Because they were afraid to identify people by race if the partner was black, older children performed worse on the test than younger children. “This result is fascinating because it shows that children as young as 10 feel the need to try to avoid appearing prejudiced, even if doing so leads them to perform poorly on a basic cognitive test,” said Kristin Pauker, a PhD candidate at Tufts who co-authored the study. During Barack Obama’s campaign for President, Duke University sociologist Eduardo Bonilla-Silva asked the white students in his class to raise their hands if they had a black friend on campus. All did so. At the time, blacks were about 10 percent of the student body, so for every white to have a black friend, every black must have had an average of eight or nine white friends. However, when Prof. Bonilla-Silva asked the blacks in the class if they had white friends none raised his hand. One hesitates to say the whites were lying, but there would be deep disapproval of any who admitted to having no black friends, whereas there was no pressure on blacks to claim they had white friends. Nor is there the same pressure on blacks when they talk insultingly about whites. Claire Mack is a former mayor and city council member of San Mateo, California. In a 2006 newspaper interview, she complained that too many guests on television talk shows were “wrinkled-ass white men.” No one asked her to apologize. Daisy Lynum, a black commissioner of the city of Orlando, Florida, angered the city’s police when she complained that a “white boy” officer had pulled her son over for a traffic stop. She refused to apologize, saying, “That is how I talk and I don’t plan to change.” During his 2002 reelection campaign, Sharpe James, mayor of Newark, New Jersey, referred to his light-skinned black opponent as “the faggot white boy.” This caused no ripples, and a majority-black electorate returned him to office.

Molly had no desire to be a floor nurse. At every hospital where she had worked, there was a rivalry between the ER and the other nursing departments. “We think they’re lazy and they think we’re bitches,” Molly said. One of the most frequent complaints ER nurses had against floor nurses was that floor nurses tried to avoid getting new patients as shift change approached.

Despite all this you should try to get one internship under your belt. But do so according to the following rules: -The nanosecond you realize the majority of your work is merely to do filing, faxing, scanning, etc., leave. Don’t tell them, don’t inform them. Leave. Also, file a complaint with that company’s HR department and inform the career services center of your college about the false advertising of that firm. -Keep trying to find an internship that does give you experience. This may take three or four tries, but inevitably you will find one that is worthwhile. -Do not spend more than six months at an internship. Get it on your resume, establish a good rapport with your boss, but then cite college as your primary responsibility. Only if they offer you full-time employment after graduation should you stick around. -Only get one internship. Additional internships add nothing to your marketability. Spend your time instead drinking, chasing girls/boys and playing volleyball.

Please forgive me for inconveniencing you, Mr. Winterborne. I don’t intend to stay long.” “Does anyone know you’re here?” he asked curtly. “No.” “Speak your piece, then, and make it fast.” “Very well. I--” “But if it has anything to do with Lady Helen,” he interrupted, “then leave now. She can come to me herself if there’s something that needs to be discussed.” “I’m afraid Helen can’t go anywhere at the moment. She’s been in bed all day, ill with a nervous condition.” His eyes changed, some unfathomable emotion spangling the dark depths. “A nervous condition,” he repeated, his voice iced with scorn. “That seems a common complaint among aristocratic ladies. Someday I’d like to know what makes you all so nervous.” Kathleen would have expected a show of sympathy or a few words of concern for the woman he was betrothed to. “I’m afraid you are the cause of Helen’s distress,” she said bluntly. “Your visit yesterday put her in a state.” Winterborne was silent, his eyes black and piercing. “She told me only a little about what happened,” Kathleen continued. “But it’s clear that there is much you don’t understand about Helen. My late husband’s parents kept all three of their daughters very secluded. More than was good for them. As a result, all three are quite young for their age. Helen is one-and-twenty, but she hasn’t had the same experiences, or seasoning, as other girls her age. She knows nothing of the world outside Eversby Priory. Everything is new to her. Everything. The only men she has ever associated with have been a handful of close relations, the servants, and the occasional visitor to the estate. Most of what she knows about men has been from books and fairy tales.” “No one can be that sheltered,” Winterborne said flatly. “Not in your world. But at an estate like Eversby Priory, it’s entirely possible.” Kathleen paused. “In my opinion, it’s too soon for Helen to marry anyone, but when she does…she will need a husband with a placid temperament. One who will allow her to develop at her own pace.” “And you assume I wouldn’t,” he said rather than asked. “I think you will command and govern a wife just as you do everything else. I don’t believe you would ever harm her physically, but you’ll whittle her to fit your life, and make her exceedingly unhappy. This environment--London, the crowds, the department store--is so ill suited to her nature that she would wither like a transplanted orchid. I’m afraid I can’t support the idea of marriage for you and Helen.” Pausing, she took a long breath before saying, “I believe it’s in her best interest for the engagement to be broken.