Clients Quotes

The junk merchant doesn't sell his product to the consumer, he sells the consumer to his product. He does not improve and simplify his merchandise. He degrades and simplifies the client.

He was the fantasy of every girl in the country. He was so far out of realm, her world, that she should have stopped thinking about him the second the door had closed. Should stop thinking about him immediately. Should never think about him again, except maybe as a client--and her prince. And yet, the memory of his fingers against her skin refused to fade.

A doctor can bury his mistakes, but an architect can only advise his clients to plant vines.

There is no client as scary as an innocent man." J. Michael Haller, Criminal Defense Attorney, Los Angeles, 1962.

I told you how I grew up. I never had to share my toys; I don’t plan on sharing my clients. Ask any four-year-old—sharing sucks.

My main reason for adopting literature as a profession was that, as the author is never seen by his clients, he need not dress respectably.

Would you like to work here with me? We have no clients and the pay is shit.

I'm a private contractor now. I choose my clients, not the other way around.

That fucking better not be you in the goddamn elevator, Adam. Maintenance just called and said some asshole stopped the elevator and guess what? They started out on my floor. Are you fucking the client in the goddamn elevator five minutes after I told you not to fuck the fucking client?

People who have a creative side and do not live it out are most disagreeable clients. They make a mountain out of a molehill, fuss about unnecessary things, are too passionately in love with somebody who is not worth so much attention, and so on. There is a kind of floating charge of energy in them which is not attached to its right object and therefore tends to apply exaggerated dynamism to the wrong situation.

At times the whole world seems to be in conspiracy to importune you with emphatic trifles. Friend, client, child, sickness, fear, want, charity, all knock at once at thy closet door and say,—'Come out unto us.' But keep thy state; come not into their confusion. The power men possess to annoy me I give them by a weak curiosity. No man can come near me but through my act.

It is most gratifying," it said, "that your enthusiasm for our planet continues unabated, and so we would like to assure you that the guided missiles currently converging with your ship are part of a special service we extend to all of our most enthusiastic clients, and the fully armed nuclear warheads are of course merely a courtesy detail. We look forward to your custom in future lives ... thank you.

There is probably no better or more reliable measure of whether a woman has spent time in ugly duckling status at some point or all throughout her life than her inability to digest a sincere compliment. Although it could be a matter of modesty, or could be attributed to shyness- although too many serious wounds are carelessly written off as "nothing but shyness"- more often a compliment is stuttered around about because it sets up an automatic and unpleasant dialogue in the woman's mind. If you say how lovely she is, or how beautiful her art is, or compliment anything else her soul took part in, inspired, or suffused, something in her mind says she is undeserving and you, the complimentor, are an idiot for thinking such a thing to begin with. Rather than understand that the beauty of her soul shines through when she is being herself, the woman changes the subject and effectively snatches nourishment away from the soul-self, which thrives on being acknowledged." "I must admit, I sometimes find it useful in my practice to delineate the various typologies of personality as cats and hens and ducks and swans and so forth. If warranted, I might ask my client to assume for a moment that she is a swan who does not realzie it. Assume also for a moment that she has been brought up by or is currently surrounded by ducks. There is nothing wrong with ducks, I assure them, or with swans. But ducks are ducks and swans are swans. Sometimes to make the point I have to move to other animal metaphors. I like to use mice. What if you were raised by the mice people? But what if you're, say, a swan. Swans and mice hate each other's food for the most part. They each think the other smells funny. They are not interested in spending time together, and if they did, one would be constantly harassing the other. But what if you, being a swan, had to pretend you were a mouse? What if you had to pretend to be gray and furry and tiny? What you had no long snaky tail to carry in the air on tail-carrying day? What if wherever you went you tried to walk like a mouse, but you waddled instead? What if you tried to talk like a mouse, but insteade out came a honk every time? Wouldn't you be the most miserable creature in the world? The answer is an inequivocal yes. So why, if this is all so and too true, do women keep trying to bend and fold themselves into shapes that are not theirs? I must say, from years of clinical observation of this problem, that most of the time it is not because of deep-seated masochism or a malignant dedication to self-destruction or anything of that nature. More often it is because the woman simply doesn't know any better. She is unmothered.

Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.

No matter how much crap you gotta plow through to stay alive as a photographer, no matter how many bad assignments, bad days, bad clients, snotty subjects, obnoxious handlers, wigged-out art directors, technical disasters, failures of the mind, body, and will, all the shouldas, couldas, and wouldas that befuddle our brains and creep into our dreams, always remember to make room to shoot what you love. It’s the only way to keep your heart beating as a photographer.

Abuse counselors say of the abusive client: “When he looks at himself in the morning and sees his dirty face, he sets about washing the mirror.

Divorce lawyers stoke anger and fear in their clients, knowing that as long as the conflicts remain unresolved the revenue stream will keep flowing.

The kind of caring that the client-centered therapist desires to achieve is a gullible caring, in which clients are accepted as they say they are, not with a lurking suspicion in the therapist's mind that they may, in fact, be otherwise. This attitude is not stupidity on the therapist's part; it is the kind of attitude that is most likely to lead to trust...

Experts who acknowledge the full extent of their ignorance may expect to be replaced by more confident competitors, who are better able to gain the trust of clients. An unbiased appreciation of uncertainty is a cornerstone of rationality—but it is not what people and organizations want.

I try to maintain a positive attitude at all times, because clients notice little things like that, and if you're frowning and crying all the time and saying "why? why?", they get worried.

Do you know that most of the B2B companies are actively using social media marketing to reach more and more clients?

Got to keep thatin mind. I'm a ninja now... I swore I'd never freeze up or run away again... AND I WON'T...!

Frank, this case is a publicity stunt and a shakedown. My clients did nothing illegal, and you and I both know I’ll have no problem proving that to a jury. So there’s no reason to discuss your ridiculous settlement offer any further. Call me when somebody sees a penis.

I was so happy to be out of there. “Barabas, if you weren’t batting for the other team, I’d marry you.” He grinned. “If I weren’t batting for the other team, I would accept your proposal." You had me at ‘No comment.’ If all my clients were this smart, my life would be much easier. Much, much easier.

You need a good customer service and client success strategy because it helps your business grow.

Denial is commonly found among persons with dissociative disorders. My favorite quotation from such a client is, "We are not multiple, we made it all up." I have heard this from several different clients. When I hear it, I politely inquire, "And who is we?

It was easy to make the obvious leap that the money was supposed to be my fee for whatever Lillian Holler wanted to expose. Sometimes my clients come with prepayment. I still questioned why she had picked me and how she had found me. But she was a wealthy woman and wealthy women have ways of finding out whatever it is they want to know.

Objectification is a critical reason why an abuser tends to get worse over time. As his conscience adapts to one level of cruelty—or violence—he builds to the next. By depersonalizing his partner, the abuser protects himself from the natural human emotions of guilt and empathy, so that he can sleep at night with a clear conscience. He distances himself so far from her humanity that her feelings no longer count, or simply cease to exist. These walls tend to grow over time, so that after a few years in a relationship my clients can reach a point where they feel no more guilt over degrading or threatening their partners than you or I would feel after angrily kicking a stone in the driveway.

Criminal law is one of the few professions where the client buys someone else's luck. The luck of most people is strictly non-transferrable. But a good criminal lawyer can sell all his luck to a client, and the more luck he sells the more he has to sell.

The abuser’s mood changes are especially perplexing. He can be a different person from day to day, or even from hour to hour. At times he is aggressive and intimidating, his tone harsh, insults spewing from his mouth, ridicule dripping from him like oil from a drum. When he’s in this mode, nothing she says seems to have any impact on him, except to make him even angrier. Her side of the argument counts for nothing in his eyes, and everything is her fault. He twists her words around so that she always ends up on the defensive. As so many partners of my clients have said to me, “I just can’t seem to do anything right.” At other moments, he sounds wounded and lost, hungering for love and for someone to take care of him. When this side of him emerges, he appears open and ready to heal. He seems to let down his guard, his hard exterior softens, and he may take on the quality of a hurt child, difficult and frustrating but lovable. Looking at him in this deflated state, his partner has trouble imagining that the abuser inside of him will ever be back. The beast that takes him over at other times looks completely unrelated to the tender person she now sees. Sooner or later, though, the shadow comes back over him, as if it had a life of its own. Weeks of peace may go by, but eventually she finds herself under assault once again. Then her head spins with the arduous effort of untangling the many threads of his character, until she begins to wonder whether she is the one whose head isn’t quite right.

Including a mention of your impressive record....The man who had penetrated and copied over a thousand techniques.. Kakashi the mirror ninja.

Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value.

The best client is a scared millionaire.

There was a teapot, in which Mma Ramotswe -- the only lady private detective in Botwana -- brewed tea. And three mugs -- one for herself, one for her secretary, and one for the client. What else does a detective agency really need?

You advised him not to get a lawyer, giving as one of your reasons the opinion that lawyers are a pain in the ass. Gentlemen, the pain is here. -Reggie Love

DeBlass's eyes darted left and right. His breathing grew hard and fast. "My client does not acknowledge ownership of the weapon in question." "Your client's scum." The lawyer puffed up. "Lieutenant Dallas, you're speaking of a United States Senator." "That makes him elected scum.

For a lawyer to do less than his utmost is, I strongly feel, a betrayal of his client. Though in criminal trials one tends to focus on the defense attorney and his client the accused, the prosecutor is also a lawyer, and he too has a client: the People. And the People are equally entitled to their day in court, to a fair and impartial trial, and to justice.

I don't build in order to have clients. I have clients in order to build!":

I love to be a graphic designer, but could we get rid of clients somehow please?

Hey...You.. What's life without eyebrows, freak? Got a new listing for your bingo book right here!! A guyis going to be the next lord hokage of Konohagakure village. Uzumaki Naruto! Konoha-school NINJA!

Enter my lair, said the dragon. I have shiny treasure for you to play with, I’ll keep you warm and safe, and if it suits my purpose, I’ll chain you to the floor and kill your client by throwing quarters at him with my magic. Been there, done that.

Don't fight in front of the client, boys." Catarina implored in her sweet voice," or I will knock your heads together so hard, your skulls will crack like eggs

It is of the first importance not to allow your judgment to be biased by personal qualities. A client is to me a mere unit, ---a factor in a problem. - Sherlock Holmes

He's my client, and he's counting on me. I'll take him, warts and all.

Tell your prospective client what your weak points are, before he notices them. This will make you more credible when you boast about your strong points.

We are always waiting for the perfect brief from the perfect client. It almost never happens [...] Whatever is on your desk right now, that's the one. Make it the best you possibly can.

It's amazing how lies grow. You start with a small one that seems easy to cover, then you get boxed in and tell another one. Then another. People believe you at first, then they act upon your lies, and you catch yourself wishing you'd simply told the truth.

the whole point of the wish business was to see to it that what the client got was exactly what he asked for and exactly what he didn't really want.

A sandwich and a cup of coffee, and then off to violin-land, where all is sweetness and delicacy and harmony, and there are no red-headed clients to vex us with their conundrums.

I yelled, “No!” which I’m not supposed to do; I’m always supposed to speak respectfully to the clients, even when they’re about to accidentally commit suicide.

Am I to assume you would rather not have us as clients?"
 "Let me think about that for a nanosecond," Dickie said. "Yes! Last time you were in my office you tried to kill me."
 "That's an exaggeration. Maim you, yes. Kill you, probably not."


Some people's affability is more deadly than the violence of coarser souls.

it is the client who knows what hurts, what directions to go, what problems are crucial, what experiences have been deeply buried. It began to occur to me that unless I had a need to demonstrate my own cleverness and learning, I would do better to rely upon the client for the direction of movement in the process.

Abuse counselors say of the abusive client: “When he looks at himself in the morning and sees his dirty face, he sets about washing the mirror.” In other words, he becomes upset and accusatory when his partner exhibits the predictable effects of chronic mistreatment, and then he adds insult to injury by ridiculing her for feeling hurt by him. He even uses her emotional injuries as excuses to mistreat her further.

Mr. Ludefance? This is Barnett Hooks. We’re a law firm over here in Tallahassee. I’ve been trying to reach you for over a week as I’m representing a client who is interested in hiring you.” “I’m currently out of the country, Mr. Hooks. Why don’t you tell me about the nature of the problem? Mind you, I don’t take infidelity cases anymore.” “No, it’s not that type of case. This is about the late Judge Russell Hastings. He was an appellate judge with the First District Court of Appeals here in Tallahassee who unfortunately was murdered about a year ago.

We live by a perceptual "map" which is never reality itself.

Ask!" the cat said. "Ask, Kate!" Saiman prompted. "Ask!" one of the volhvs called out. I took a deep breath. The cat leaned forward in anticipation. "Would you like some milk?

The first rule of being a mercenary? Find out what the client wants, then convince him that, a) you can get it for him, and, b) you're the ONLY one who can get it for him. Second rule? Lie. Often. The truth rarely serves you well in this business -Cadeon Woede, mercenary, second in line to the throne of the rage demons, a.k.a. Cade the Kingmaker

The most common English word spoken in the nail salon was sorry. It was the one refrain for what it meant to work in the service of beauty. Again and again, I watched as manicurists, bowed over a hand or foot of a client, some young as seven, say, "I'm sorry. I'm sorry. I'm so, so sorry," when they had nothing wrong. I have seen workers, you included, apologize dozens of times throughout a forty-five-minute manicure, hoping to gain warm traction that would lead to the ultimate goal, a tip--only to say sorry anyway when none was given. In the nail salon, sorry is a tool one uses to pander until the word itself becomes currency. It no longer merely apologizes, but insists, reminds: I'm here, right here, beneath you. It is the lowering of oneself so that the client feels right, superior, and charitable. In the nail salon, one's definition of sorry is deranged into a new word entirely, one that's charged and reused as both power and defacement at once. Being sorry pays, being sorry even, or especially, when one has no fault, is worth every self-deprecating syllable the mouth allows. Because the mouth must eat.

You can't possibly be afraid of death, really, you can only be afraid of life.

When a man’s face contorts in bitterness and hatred, he looks a little insane. When his mood changes from elated to assaultive in the time it takes to turn around, his mental stability seems open to question. When he accuses his partner of plotting to harm him, he seems paranoid. It is no wonder that the partner of an abusive man would come to suspect that he was mentally ill. Yet the great majority of my clients over the years have been psychologically “normal.” Their minds work logically; they understand cause and effect; they don’t hallucinate. Their perceptions of most life circumstances are reasonably accurate. They get good reports at work; they do well in school or training programs; and no one other than their partners—and children—thinks that there is anything wrong with them. Their value system is unhealthy, not their psychology.

In the business world, what’s the female equivalent of going golfing with a client?” Laney gave this some thought. Payton fell silent, too, contemplating. After a few moments, neither of them could come up with anything. How depressing. Payton sighed, feigning resignation. “Well, that’s it. I guess I’ll just have to sleep with them.” Laney folded her hands primly on the table. “I think I’m uncomfortable with this conversation.

When a client is driven to the utmost extremity, it is warmth and food and ease from pain he wants. Peace and justice come afterward. Rain symbolizes mercy and sunlight charity, but rain and sunlight are better than mercy and charity. Otherwise they would degrade the things they symbolize.

Until you guys own your own souls you don't own mine. Until you guys can be trusted every time and always, in all times and conditions, to seek the truth out and find it and let the chips fall where they may—until that time comes, I have the right to listen to my conscience, and protect my client the best way I can. Until I'm sure you won't do him more harm than you'll do the truth good. Or until I'm hauled before somebody that can make me talk.

As Louis Cozolino Ph. D., observes, a consistent theme of adult psychotherapy clients is that they had parents who were not curious about who they were but, instead, told them who they should be. What Cozolino explains, is that the child creates a "persona" for her parents but doesn't learn to know herself. What happens is that "the authentic self"--the part of us open to feelings, experinces, and intimicy--remains underdeveloped.

When I propose a candidate for a job I don't do it because the person in question is the best but because he is the one the client will employ. I provide them with a head that is good enough, placed on a body they want. [...] The world is full of people who pay serious money for bad pictures by good artists. And mediocre heads on tall bodies.

Love makes us wake up in the morning with a sense of purpose and a flow of creative ideas. Love floods our nervous system with positive energy, making us far more attractive to prospective employers, clients, and creative partners. Love fills us with powerful charisma, enabling us to produce new ideas and new projects, even within circumstances that seem to be limited. Love leads us to atone for our errors and clean up the mess when we've made mistakes. Love leads us to act with impeccability, integrity, and excellence. Love leads us to serve, to forgive, and to hope. Those things are the opposite of a poverty consciousness; they're the stuff of spiritual wealth creation.

What happened?" "You fell." "Really? What did I fall into?" "My fist." "That explains the headache.

Are you threatening me, Ms. Sutherlin?” Sutherlin only smiled. “No. Of course not. All I’m saying is that I’ll do anything to protect him. Anything at all. But there’s no need to worry. I’ve hurt people. I’ve hurt them badly. I’ve left permanent scars on some clients. Some outer scars. Some inner. But all that pain I’ve inflicted…it was all consensual. I’ve never hurt anyone without their permission. All I’m saying, Ms. Kanter, is…” Sutherlin leaned forward and pressed the lightest, softest, most terrifying kiss onto Suzanne’s lips before pulling back an inch and whispering, “There’s a first time for everything.

Then there was Asshole Research Transport. ART’s official designation was deep space research vessel. At various points in our relationship, ART had threatened to kill me, watched my favorite shows with me, given me a body configuration change, provided excellent tactical support, talked me into pretending to be an augmented human security consultant, saved my clients’ lives, and had cleaned up after me when I had to murder some humans. (They were bad humans.)

Since the 1980s, therapists have reported encountering clients or patients who had experienced extreme abuses featuring physical, sexual, emotional, spiritual, and cognitive aspects, along with a premeditated structure of torture-enforced lessons. The phenomena was first labeled "ritual abuse," and, later, as our understanding developed, "mind control.

In fact this is precisely the logic on which the Bank of England—the first successful modern central bank—was originally founded. In 1694, a consortium of English bankers made a loan of £1,200,000 to the king. In return they received a royal monopoly on the issuance of banknotes. What this meant in practice was they had the right to advance IOUs for a portion of the money the king now owed them to any inhabitant of the kingdom willing to borrow from them, or willing to deposit their own money in the bank—in effect, to circulate or "monetize" the newly created royal debt. This was a great deal for the bankers (they got to charge the king 8 percent annual interest for the original loan and simultaneously charge interest on the same money to the clients who borrowed it) , but it only worked as long as the original loan remained outstanding. To this day, this loan has never been paid back. It cannot be. If it ever were, the entire monetary system of Great Britain would cease to exist.

When clients tell me how much they suffered from the actions of family members, my first question to their conscious mind is, "If you had not been exposed to this person as a child, what would you now lack in understanding?" It may take a while, but the answer is in our minds. There are spiritual reasons for our being raised as children around certain kinds of people, just as other people are designated to be near us as adults.

A little boy and his friends are being called bastards and bitches by bullies at school. The boy goes home and asks, "Dad, what are bastards and bitches?" And his dad replies, "Bitches are ladies and bastards are gentlemen." Then the boy goes upstairs to see his mom. As he enters the room, he accidentally drops a perfume bottle, and his mom says, "Shit!" "Mom, what is shit?" and she says, "Perfume." So he goes to see his dad (who is carving a chicken), and his dad cuts himself and yells, "Fuck!" The boy asks, "Dad, what does fuck mean?" and dad says "preparing." Then he follows his dad upstairs. A few minutes later his mom and dad are about to have sex when his dad says, "Where are the condoms?" The little boy asks, "What are condoms?" and his father says, "Condoms are coats and jackets." The following night his father invites over some important business clients. The boy opens the door for them and says, "Hello! Please come in, Bastards and bitches. Hang your condoms up here, my mom is upstairs rubbing shit on her face and my dad is downstairs fucking the chicken.

Thirty- eight years old and he was finished. He sipped at the coffee and remembered where he had gone wrong -- or right. He'd simply gotten tired -- of the insurance game, of the small offices and high glass partitions, the clients; he'd simply gotten tired of cheating on his wife, of squeezing secretaries in the elevator and in the halls; he'd gotten tired of Christmas parties and New Year's parties and birthdays, and payments on new cars and furniture payments -- light, gas, water -- the whole bleeding complex of necessities. He'd gotten tired and quit, that's all. The divorce came soon enough and the drinking came soon enough, and suddenly he was out of it. He had nothing, and he found out that having nothing was difficult too. It was another type of burden. If only there were some gentler road in between. It seemed a man only had two choices -- get in on the hustle or be a bum.

The economy is always changing. Therefore, business strategy should change to adapt. And the way to adapt is to find new ways to add value to the customers lives. At Mayflower-Plymouth, we're here to help your business thrive in this way.

The central attitudes driving the Player are: Women were put on this earth to have sex with men—especially me. Women who want sex are too loose, and women who refuse sex are too uptight. (!) It’s not my fault that women find me irresistible. (This is a word-for-word quotation from a number of my clients.) It’s not fair to expect me to refuse temptation when it’s all around me; women seduce me sometimes, and I can’t help it. If you act like you need anything from me, I am going to ignore you. I’m in this relationship when it’s convenient for me and when I feel like it. Women who want the nonsexual aspects of themselves appreciated are bitches. If you could meet my sexual needs, I wouldn’t have to turn to other women.

You know what my father said about innocent clients? ... He said the scariest client a lawyer will ever have is an innocent client. Because if you fuck up and he goes to prison, it'll scar you for life ... He said there is no in-between with an innocent client. No negotiation, no plea bargain, no middle ground. There's only one verdict. You have to put an NG up on the scoreboard. There's no other verdict but not guilty." Levin nodded thoughtfully. "The bottom line was my old man was a damn good lawyer and he didn't like having innocent clients," I said. "I'm not sure I do, either.

Algunas personas proponen: «Dales a los clientes lo que quieren». Pero esa no es mi postura. Nuestro trabajo consiste en averiguar qué van a querer antes de que lo sepan. Creo que fue Henry Ford quien dijo una vez: «Si les hubiera preguntado a mis clientes qué querían, me habrían contestado: “¡Un caballo más rápido!”». La gente no sabe lo que quiere hasta que se lo enseñas. Por eso nunca me he basado en las investigaciones de mercado. Nuestra tarea estriba en leer las páginas que todavía no se han escrito.

She had never told her friends this, not in so many words, but they were her safety net. Every time she stumbled or keeled over, they were there for her, supporting her or softening the impact of the fall. On nights when she was mistreated by a client, she would still find the strength to hold herself up, knowing that her friends, with their very presence, would come with ointment for her scrapes and bruises; and on days when she wallowed in self-pity, her chest cracking open, they would gently pull her up and breathe life into her lungs.

In the 1890s, when Freud was in the dawn of his career, he was struck by how many of his female patients were revealing childhood incest victimization to him. Freud concluded that child sexual abuse was one of the major causes of emotional disturbances in adult women and wrote a brilliant and humane paper called “The Aetiology of Hysteria.” However, rather than receiving acclaim from his colleagues for his ground-breaking insights, Freud met with scorn. He was ridiculed for believing that men of excellent reputation (most of his patients came from upstanding homes) could be perpetrators of incest. Within a few years, Freud buckled under this heavy pressure and recanted his conclusions. In their place he proposed the “Oedipus complex,” which became the foundation of modern psychology. According to this theory any young girl actually desires sexual contact with her father, because she wants to compete with her mother to be the most special person in his life. Freud used this construct to conclude that the episodes of incestuous abuse his clients had revealed to him had never taken place; they were simply fantasies of events the women had wished for when they were children and that the women had come to believe were real. This construct started a hundred-year history in the mental health field of blaming victims for the abuse perpetrated on them and outright discrediting of women’s and children’s reports of mistreatment by men. Once abuse was denied in this way, the stage was set for some psychologists to take the view that any violent or sexually exploitative behaviors that couldn’t be denied—because they were simply too obvious—should be considered mutually caused. Psychological literature is thus full of descriptions of young children who “seduce” adults into sexual encounters and of women whose “provocative” behavior causes men to become violent or sexually assaultive toward them. I wish I could say that these theories have long since lost their influence, but I can’t. A psychologist who is currently one of the most influential professionals nationally in the field of custody disputes writes that women provoke men’s violence by “resisting their control” or by “attempting to leave.” She promotes the Oedipus complex theory, including the claim that girls wish for sexual contact with their fathers. In her writing she makes the observation that young girls are often involved in “mutually seductive” relationships with their violent fathers, and it is on the basis of such “research” that some courts have set their protocols. The Freudian legacy thus remains strong.

I never saw anything like it. He was like the bit in the movie where Tom Cruise is a lawyer and he's decided he's really going to win this case, for the sake of justice and the American way, and that? And it's suddenly like bang-bang-bang—grabbing files off shelves and slamming them down on the desk and punching numbers in the telephone and shaking out the phone cord dramatically , and you know, snapping out instructions to all the assistants around the desk, like: "Get me all the phone records of the President of the United States for the last fifty years," and "Get me the names of every client who ever ate a banana," and "Let's get some Chinese take-out up here, on the double!

Julia's unhappy relationship with the Inland Revenue was due to her omission, during four years of modestly successful practice at the Bar, to pay any income tax. The truth is, I think, that she did not, in her heart of hearts, really believe in income tax. It was a subject which she had studied for examinations and on which she had thereafter advised a number of clients: she naturally did not suppose, in these circumstances, that it had anything to do with real life.

Maybe I should let my faithful manservant answer the rest of your questions, since he seems to have all the answers." "I'm saving her time," Bodie replied. "She brings you a redhead, you'll give her grief. Look for women with class, Annabelle. That's most important. The sophisticated types who went to boarding schools and speak French. She has to be the real thing because he can spot a phony a mile away. And he likes them athletic." "Of course he does," she said dryly. "Athletic, domestic, gorgeous, brilliant, socially connected, and pathologically submissive. It'll be a snap." "You forgot hot." Heath smiled. "And defeatist thinking is for losers. If you want to be a success in this world, Annabelle, you need a positive attitude. Whatever the client wants, you get it for him. First rule of a successful business." "Uh-huh. What about career women?" "I don't see how that would work." "The kind of potential mate you're describing isn't going to be sitting around waiting for her prince to show up. She's heading a major corporation. In between those Victoria's Secret modeling gigs." He lifted an eyebrow. "Attitude, Annabelle. Attitude.

When faced with choosing between attributing their pain to “being crazy” and having had abusive parents, clients will choose “crazy” most of the time. Dora, a 38-year-old, was profoundly abused by multiple family perpetrators and has grappled with cutting and eating disordered behaviors for most of her life. She poignantly echoed this dilemma in her therapy: I hate it when we talk about my family as “dysfunctional” or “abusive.” Think about what you are asking me to accept—that my parents didn't love me, care about me, or protect me. If I have to choose between "being abused" or "being sick and crazy," it's less painful to see myself as nuts than to imagine my parents as evil.

Tegan leans forward, pressing his lips to mine too quickly for my taste. "Because." Another kiss. "You're." Oh, one more. "My girl." Two kisses this time. "And it doesn't feel right for you to pay me for us to work out together. Because I want to be able to kiss you when I want and I can't do that if you're my client." At least I think that's what he said. I'm not sure I caught anything after him telling me I'm his girl. "I am? Your girl, I mean?" He gives my waist a squeeze and I suck in my stomach. "I thought so, unless you're only using me for my make-out abilities." "You're so -" "Conceited. I know. But you like it.

A naively formulated goal transmutes, with time, into the sinister form of the life-lie. One forty-something client told me his vision, formulated by his younger self: “I see myself retired, sitting on a tropical beach, drinking margaritas in the sunshine.” That’s not a plan. That’s a travel poster. After eight margaritas, you’re fit only to await the hangover. After three weeks of margarita-filled days, if you have any sense, you’re bored stiff and self-disgusted. In a year, or less, you’re pathetic. It’s just not a sustainable approach to later life. This kind of oversimplification and falsification is particularly typical of ideologues. They adopt a single axiom: government is bad, immigration is bad, capitalism is bad, patriarchy is bad. Then they filter and screen their experiences and insist ever more narrowly that everything can be explained by that axiom. They believe, narcissistically, underneath all that bad theory, that the world could be put right, if only they held the controls.

Whether we are speaking of a flower or an oak tree, of an earthworm or a beautiful bird, of an ape or a person, we will do well, I believe, to recognize that life is an active process, not a passive one. Whether the stimulus arises from within or without, whether the environment is favorable or unfavorable, the behaviors of an organism can be counted on to be in the direction of maintaining, enhancing, and reproducing itself. This is the very nature of the process we call life. This tendency is operative at all times. Indeed, only the presence or absence of this total directional process enables us to tell whether a given organism is alive or dead. The actualizing tendency can, of course, be thwarted or warped, but it cannot be destroyed without destroying the organism. I remember that in my boyhood, the bin in which we stored our winter's supply of potatoes was in the basement, several feet below a small window. The conditions were unfavorable, but the potatoes would begin to sprout—pale white sprouts, so unlike the healthy green shoots they sent up when planted in the soil in the spring. But these sad, spindly sprouts would grow 2 or 3 feet in length as they reached toward the distant light of the window. The sprouts were, in their bizarre, futile growth, a sort of desperate expression of the directional tendency I have been describing. They would never become plants, never mature, never fulfill their real potential. But under the most adverse circumstances, they were striving to become. Life would not give up, even if it could not flourish. In dealing with clients whose lives have been terribly warped, in working with men and women on the back wards of state hospitals, I often think of those potato sprouts. So unfavorable have been the conditions in which these people have developed that their lives often seem abnormal, twisted, scarcely human. Yet, the directional tendency in them can be trusted. The clue to understanding their behavior is that they are striving, in the only ways that they perceive as available to them, to move toward growth, toward becoming. To healthy persons, the results may seem bizarre and futile, but they are life's desperate attempt to become itself. This potent constructive tendency is an underlying basis of the person-centered approach.

[you’ll acquire] A certain amount of cynicism. This business works on you. When you were in law school you had some noble idea what a lawyer should be. A champion of individual rights; a defender of the Constitution; a guardian of the oppressed; an advocate for your client’s principles. Then after you practice for six months you realize you were nothing but hired guns. Mouthpieces for sale to the highest bidder, available to anybody, any crook, any sleazebag with enough money to pay your outrageous fees. Nothing shocks you. It’s supposed to be an honorable profession, but you’ll meet so many crooked lawyers you’ll want to quit and find an honest job. Yeah Mitch, you’ll get cynical. And it’s sad, really.

Never mind that. What's going on with you and Heath?" Annabelle pulled a little wide-eyed innocence out of her rusty bag of college acting skills. "What do you mean? Business." "Don't give me that. We've been friends too long." She switched to a furrowed brow. "He's my most important client. You know how much this means to me." Molly wasn't buying it. "I've seen the way you look at him. Like he was a slot machine with triple sevens tattooed on his forehead. If you fall in love with him, I swear I'll never speak to you again." Annabelle nearly choked. She'd known Molly would be suspicious, but she hadn't expected an outright confrontation. "Are you nuts? Setting aside the fact that he treats me like a flunky, I'd never fall for a workaholic after what I've had to go through with my family." Falling in lust, however, was an entirely different matter. "He has a calculator for a heart," Molly said. "I thought you liked him.

The secret killer of innovation is shame. You can’t measure it, but it is there. Every time someone holds back on a new idea, fails to give their manager much needed feedback, and is afraid to speak up in front of a client you can be sure shame played a part. That deep fear we all have of being wrong, of being belittled and of feeling less than, is what stops us taking the very risks required to move our companies forward. If you want a culture of creativity and innovation, where sensible risks are embraced on both a market and individual level, start by developing the ability of managers to cultivate an openness to vulnerability in their teams. And this, paradoxically perhaps, requires first that they are vulnerable themselves. This notion that the leader needs to be “in charge” and to “know all the answers” is both dated and destructive. Its impact on others is the sense that they know less, and that they are less than. A recipe for risk aversion if ever I have heard it. Shame becomes fear. Fear leads to risk aversion. Risk aversion kills innovation.

1. Bangladesh.... In 1971 ... Kissinger overrode all advice in order to support the Pakistani generals in both their civilian massacre policy in East Bengal and their armed attack on India from West Pakistan.... This led to a moral and political catastrophe the effects of which are still sorely felt. Kissinger’s undisclosed reason for the ‘tilt’ was the supposed but never materialised ‘brokerage’ offered by the dictator Yahya Khan in the course of secret diplomacy between Nixon and China.... Of the new state of Bangladesh, Kissinger remarked coldly that it was ‘a basket case’ before turning his unsolicited expertise elsewhere. 2. Chile.... Kissinger had direct personal knowledge of the CIA’s plan to kidnap and murder General René Schneider, the head of the Chilean Armed Forces ... who refused to countenance military intervention in politics. In his hatred for the Allende Government, Kissinger even outdid Richard Helms ... who warned him that a coup in such a stable democracy would be hard to procure. The murder of Schneider nonetheless went ahead, at Kissinger’s urging and with American financing, just between Allende’s election and his confirmation.... This was one of the relatively few times that Mr Kissinger (his success in getting people to call him ‘Doctor’ is greater than that of most PhDs) involved himself in the assassination of a single named individual rather than the slaughter of anonymous thousands. His jocular remark on this occasion—‘I don’t see why we have to let a country go Marxist just because its people are irresponsible’—suggests he may have been having the best of times.... 3. Cyprus.... Kissinger approved of the preparations by Greek Cypriot fascists for the murder of President Makarios, and sanctioned the coup which tried to extend the rule of the Athens junta (a favoured client of his) to the island. When despite great waste of life this coup failed in its objective, which was also Kissinger’s, of enforced partition, Kissinger promiscuously switched sides to support an even bloodier intervention by Turkey. Thomas Boyatt ... went to Kissinger in advance of the anti-Makarios putsch and warned him that it could lead to a civil war. ‘Spare me the civics lecture,’ replied Kissinger, who as you can readily see had an aphorism for all occasions. 4. Kurdistan. Having endorsed the covert policy of supporting a Kurdish revolt in northern Iraq between 1974 and 1975, with ‘deniable’ assistance also provided by Israel and the Shah of Iran, Kissinger made it plain to his subordinates that the Kurds were not to be allowed to win, but were to be employed for their nuisance value alone. They were not to be told that this was the case, but soon found out when the Shah and Saddam Hussein composed their differences, and American aid to Kurdistan was cut off. Hardened CIA hands went to Kissinger ... for an aid programme for the many thousands of Kurdish refugees who were thus abruptly created.... The apercu of the day was: ‘foreign policy should not he confused with missionary work.’ Saddam Hussein heartily concurred. 5. East Timor. The day after Kissinger left Djakarta in 1975, the Armed Forces of Indonesia employed American weapons to invade and subjugate the independent former Portuguese colony of East Timor. Isaacson gives a figure of 100,000 deaths resulting from the occupation, or one-seventh of the population, and there are good judges who put this estimate on the low side. Kissinger was furious when news of his own collusion was leaked, because as well as breaking international law the Indonesians were also violating an agreement with the United States.... Monroe Leigh ... pointed out this awkward latter fact. Kissinger snapped: ‘The Israelis when they go into Lebanon—when was the last time we protested that?’ A good question, even if it did not and does not lie especially well in his mouth. It goes on and on and on until one cannot eat enough to vomit enough.

He surveyed me, his eyes half closed, as if wondering if I were a delicious snack. I had an image of a massive dragon circling me slowly, eyes full of magic fixed on me as he moved, considering if he should bite me in half. “Dragons.” Rogan snapped his fingers. Oh crap. “I wondered why I kept getting dragons around you.” He leaned forward. His eyes lit up, turning back to their clear sky blue. “You think I’m a dragon.” “Don’t be ridiculous.” My face felt hot. I was probably blushing. Damn it. His smile went from amused to sexual, so charged with promise that carnal was the only way to describe it. I almost bolted out of my chair. “Big powerful scary dragon.” “You have delusions of grandeur.” “Do I have a lair? Did I kidnap you to it from your castle?” I stared straight at him, trying to frost my voice. “You have some strange fantasies, Rogan. You may need professional help.” “Would you like to volunteer?” “No. Besides, dragons kidnap virgins, so I’m out.” And why had I just told him I was not a virgin? Why did I even go there? “It doesn’t matter if I’m the first. It only matters that I’ll be the last.” “You won’t be the first, the last, or anything in between. Not in a million years.” He laughed. “Rogan,” I ground out through my teeth. “I’m on the clock. My client is in the next room mourning his wife. Stop flirting with me.” “Stop? I haven’t even started.

Because the problem of ritual abuse and mind control has not gone away - the survivors are still there - many more therapists have learnt about it. Survivors have spoken out and written their stories, and therapists have learnt a great deal from those brave survivors who have discovered what was done to them. There is a large special interest group on Ritual Abuse and Mind Control within the International Society for the Study of Dissociation. Those therapists who have learnt in isolation or in small private online forums are once again sharing their knowledge widely, and books such as this one are beginning to be published again. The work is still very difficult and challenging, but we now know so much more than we did. We know that there is not one massive Satanic cult, but many different interrelated groups, including religious, military/political, and organized crime, using mind control on children and adult survivors. We know that there are effective treatments. We know that many of the paralyzing beliefs our clients lived by are the results of lies and tricks perpetrated by their abusers. And we know that, as therapists, we can combat this evil with wise and compassionate therapy.

Like antidepressants, a substantial part of the benefit of psychotherapy depends on a placebo effect, or as Moerman calls it, the meaning response. At least part of the improvement that is produced by these treatments is due to the relationship between the therapist and the client and to the client's expectancy of getting better. That is a problem for antidepressant treatment. It is a problem because drugs are supposed to work because of their chemistry, not because of the psychological factors. But it is not a problem for psychotherapy. Psychotherapists are trained to provide a warm and caring environment in which therapeutic change can take place. Their intention is to replace the hopelessness of depression with a sense of hope and faith in the future. These tasks are part of the essence of psychotherapy. The fact that psychotherapy can mobilize the meaning response - and that it can do so without deception - is one of its strengths, no one of its weaknesses. Because hopelessness is a fundamental characteristic of depression, instilling hope is a specific treatment for it it. Invoking the meaning response is essential for the effective treatment of depression, and the best treatments are those that can do this most effectively and that can do without deception.

We have only minimal control over the rewards for our work and effort—other people’s validation, recognition, rewards. So what are we going to do? Not be kind, not work hard, not produce, because there is a chance it wouldn’t be reciprocated? C’mon. Think of all the activists who will find that they can only advance their cause so far. The leaders who are assassinated before their work is done. The inventors whose ideas languish “ahead of their time.” According to society’s main metrics, these people were not rewarded for their work. Should they have not done it? Yet in ego, every one of us has considered doing precisely that. If that is your attitude, how do you intend to endure tough times? What if you’re ahead of the times? What if the market favors some bogus trend? What if your boss or your clients don’t understand? It’s far better when doing good work is sufficient. In other words, the less attached we are to outcomes the better. When fulfilling our own standards is what fills us with pride and self-respect. When the effort—not the results, good or bad—is enough. With ego, this is not nearly sufficient. No, we need to be recognized. We need to be compensated. Especially problematic is the fact that, often, we get that. We are praised, we are paid, and we start to assume that the two things always go together. The “expectation hangover” inevitably ensues.

I would not tell this court that I do not hope that some time, when life and age have changed their bodies, as they do, and have changed their emotions, as they do -- that they may once more return to life. I would be the last person on earth to close the door of hope to any human being that lives, and least of all to my clients. But what have they to look forward to? Nothing. And I think here of the stanza of Housman: Now hollow fires burn out to black, And lights are fluttering low: Square your shoulders, lift your pack And leave your friends and go. O never fear, lads, naught’s to dread, Look not left nor right: In all the endless road you tread There’s nothing but the night. ...Here it Leopold’s father -- and this boy was the pride of his life. He watched him, he cared for him, he worked for him; the boy was brilliant and accomplished, he educated him, and he thought that fame and position awaited him, as it should have awaited. It is a hard thing for a father to see his life’s hopes crumble into dust. ...I know the future is with me, and what I stand for here; not merely for the lives of these two unfortunate lads, but for all boys and all girls; for all of the young, and as far as possible, for all of the old. I am pleading for life, understanding, charity, kindness, and the infinite mercy that considers all. I am pleading that we overcome cruelty with kindness and hatred with love. I know the future is on my side. Your Honor stands between the past and the future. You may hang these boys; you may hang them by the neck until they are dead. But in doing it you will turn your face toward the past... I am pleading for the future; I am pleading for a time when hatred and cruelty will not control the hearts of men. When we can learn by reason and judgment and understanding that all life is worth saving, and that mercy is the highest attribute of man. ...I am sure I do not need to tell this court, or to tell my friends that I would fight just as hard for the poor as for the rich. If I should succeed, my greatest reward and my greatest hope will be that... I have done something to help human understanding, to temper justice with mercy, to overcome hate with love. I was reading last night of the aspiration of the old Persian poet, Omar Khayyám. It appealed to me as the highest that I can vision. I wish it was in my heart, and I wish it was in the hearts of all: So I be written in the Book of Love, I do not care about that Book above. Erase my name or write it as you will, So I be written in the Book of Love.

THE ORGANIC FOODS MYTH A few decades ago, a woman tried to sue a butter company that had printed the word 'LITE' on its product's packaging. She claimed to have gained so much weight from eating the butter, even though it was labeled as being 'LITE'. In court, the lawyer representing the butter company simply held up the container of butter and said to the judge, "My client did not lie. The container is indeed 'light in weight'. The woman lost the case. In a marketing class in college, we were assigned this case study to show us that 'puffery' is legal. This means that you can deceptively use words with double meanings to sell a product, even though they could mislead customers into thinking your words mean something different. I am using this example to touch upon the myth of organic foods. If I was a lawyer representing a company that had labeled its oranges as being organic, and a man was suing my client because he found out that the oranges were being sprayed with toxins, my defense opening statement would be very simple: "If it's not plastic or metallic, it's organic." Most products labeled as being organic are not really organic. This is the truth. You pay premium prices for products you think are grown without chemicals, but most products are. If an apple is labeled as being organic, it could mean two things. Either the apple tree itself is free from chemicals, or just the soil. One or the other, but rarely both. The truth is, the word 'organic' can mean many things, and taking a farmer to court would be difficult if you found out his fruits were indeed sprayed with pesticides. After all, all organisms on earth are scientifically labeled as being organic, unless they are made of plastic or metal. The word 'organic' comes from the word 'organism', meaning something that is, or once was, living and breathing air, water and sunlight. So, the next time you stroll through your local supermarket and see brown pears that are labeled as being organic, know that they could have been third-rate fare sourced from the last day of a weekend market, and have been re-labeled to be sold to a gullible crowd for a premium price. I have a friend who thinks that organic foods have to look beat up and deformed because the use of chemicals is what makes them look perfect and flawless. This is not true. Chemical-free foods can look perfect if grown in your backyard. If you go to jungles or forests untouched by man, you will see fruit and vegetables that look like they sprouted from trees from Heaven. So be cautious the next time you buy anything labeled as 'organic'. Unless you personally know the farmer or the company selling the products, don't trust what you read. You, me, and everything on land and sea are organic. Suzy Kassem, Truth Is Crying

You know what I think?” Touching him feels so good, so strangely uncomplicated, like he’s the exception to every rule. “What?” “I think you love your job,” he says softly. “I think you work that hard because you care ten times more than the average person.” “About work,” I say. “About everything.” His arms tighten around me. “Your sister. Your clients. Their books. You don’t do anything you’re not going to do one hundred percent. You don’t start anything you can’t finish. “You’re not the person who buys the stationary bike as part of a New Year’s resolution, then uses it as a coatrack for three years. You’re not the kind of woman who only works hard when it feels good, or only shows up when it’s convenient. If someone insults one of your clients, those fancy kid gloves of yours come off, and you carry your own pen at all times, because if you’re going to have to write anything, it might as well look good. You read the last page of books first—don’t make that face, Stephens.” He cracks a smile in one corner of his mouth. “I’ve seen you—even when you’re shelving, you sometimes check the last page, like you’re constantly looking for all the information, trying to make the absolute best decisions.” “And by you’ve seen me,” I say, “you mean you’ve watched me.” “Of course I fucking do,” he says in a low, rough voice. “I can’t stop. I’m always aware of where you are, even if I don’t look, but it’s impossible not to. I want to see your face get stern when you’re emailing a client’s editor, being a hard-ass, and I want to see your legs when you’re so excited about something you just read that you can’t stop crossing and uncrossing them. And when someone pisses you off, you get these red splotches.” His fingers brush my throat. “Right here.” “You’re a fighter,” he says. “When you care about something, you won’t let anything fucking touch it. I’ve never met anyone who cares as much as you do. Do you know what most people would give to have someone like that in their life?” His eyes are dark, probing, his heartbeat fast. “Do you know how fucking lucky anyone you care about is? You know . . .

..I began speaking.. First, I took issue with the media's characterization of the post-Katrina New Orleans as resembling the third world as its poor citizens clamored for a way out. I suggested that my experience in New Orleans working with the city's poorest people in the years before the storm had reflected the reality of third-world conditions in New Orleans, and that Katrina had not turned New Orleans into a third-world city but had only revealed it to the world as such. I explained that my work, running Reprieve, a charity that brought lawyers and volunteers to the Deep South from abroad to work on death penalty issues, had made it clear to me that much of the world had perceived this third-world reality, even if it was unnoticed by our own citizens. To try answer Ryan's question, I attempted to use my own experience to explain that for many people in New Orleans, and in poor communities across the country, the government was merely an antagonist, a terrible landlord, a jailer, and a prosecutor. As a lawyer assigned to indigent people under sentence of death and paid with tax dollars, I explained the difficulty of working with clients who stand to be executed and who are provided my services by the state, not because they deserve them, but because the Constitution requires that certain appeals to be filed before these people can be killed. The state is providing my clients with my assistance, maybe the first real assistance they have ever received from the state, so that the state can kill them. I explained my view that the country had grown complacent before Hurricane Katrina, believing that the civil rights struggle had been fought and won, as though having a national holiday for Martin Luther King, or an annual march by politicians over the bridge in Selma, Alabama, or a prosecution - forty years too late - of Edgar Ray Killen for the murder of civil rights workers in Philadelphia, Mississippi, were any more than gestures. Even though President Bush celebrates his birthday, wouldn't Dr. King cry if he could see how little things have changed since his death? If politicians or journalists went to Selma any other day of the year, they would see that it is a crumbling city suffering from all of the woes of the era before civil rights were won as well as new woes that have come about since. And does anyone really think that the Mississippi criminal justice system could possibly be a vessel of social change when it incarcerates a greater percentage of its population than almost any place in the world, other than Louisiana and Texas, and then compels these prisoners, most of whom are black, to work prison farms that their ancestors worked as chattel of other men? ... I hoped, out loud, that the post-Katrina experience could be a similar moment [to the Triangle Shirtwaist factory fiasco], in which the American people could act like the children in the story and declare that the emperor has no clothes, and hasn't for a long time. That, in light of Katrina, we could be visionary and bold about what people deserve. We could say straight out that there are people in this country who are racist, that minorities are still not getting a fair shake, and that Republican policies heartlessly disregard the needs of individual citizens and betray the common good. As I stood there, exhausted, in front of the thinning audience of New Yorkers, it seemed possible that New Orleans's destruction and the suffering of its citizens hadn't been in vain.