Client Support Quotes

Then there was Asshole Research Transport. ART’s official designation was deep space research vessel. At various points in our relationship, ART had threatened to kill me, watched my favorite shows with me, given me a body configuration change, provided excellent tactical support, talked me into pretending to be an augmented human security consultant, saved my clients’ lives, and had cleaned up after me when I had to murder some humans. (They were bad humans.)

She had never told her friends this, not in so many words, but they were her safety net. Every time she stumbled or keeled over, they were there for her, supporting her or softening the impact of the fall. On nights when she was mistreated by a client, she would still find the strength to hold herself up, knowing that her friends, with their very presence, would come with ointment for her scrapes and bruises; and on days when she wallowed in self-pity, her chest cracking open, they would gently pull her up and breathe life into her lungs.

Given that Europe’s legacy to the world consists in the two great goods of Christianity and democracy it is hardly surprising if the EU no longer has the endorsement of the European people, even if it has created a network of clients upon whose support it can always rely.

1. Bangladesh.... In 1971 ... Kissinger overrode all advice in order to support the Pakistani generals in both their civilian massacre policy in East Bengal and their armed attack on India from West Pakistan.... This led to a moral and political catastrophe the effects of which are still sorely felt. Kissinger’s undisclosed reason for the ‘tilt’ was the supposed but never materialised ‘brokerage’ offered by the dictator Yahya Khan in the course of secret diplomacy between Nixon and China.... Of the new state of Bangladesh, Kissinger remarked coldly that it was ‘a basket case’ before turning his unsolicited expertise elsewhere. 2. Chile.... Kissinger had direct personal knowledge of the CIA’s plan to kidnap and murder General René Schneider, the head of the Chilean Armed Forces ... who refused to countenance military intervention in politics. In his hatred for the Allende Government, Kissinger even outdid Richard Helms ... who warned him that a coup in such a stable democracy would be hard to procure. The murder of Schneider nonetheless went ahead, at Kissinger’s urging and with American financing, just between Allende’s election and his confirmation.... This was one of the relatively few times that Mr Kissinger (his success in getting people to call him ‘Doctor’ is greater than that of most PhDs) involved himself in the assassination of a single named individual rather than the slaughter of anonymous thousands. His jocular remark on this occasion—‘I don’t see why we have to let a country go Marxist just because its people are irresponsible’—suggests he may have been having the best of times.... 3. Cyprus.... Kissinger approved of the preparations by Greek Cypriot fascists for the murder of President Makarios, and sanctioned the coup which tried to extend the rule of the Athens junta (a favoured client of his) to the island. When despite great waste of life this coup failed in its objective, which was also Kissinger’s, of enforced partition, Kissinger promiscuously switched sides to support an even bloodier intervention by Turkey. Thomas Boyatt ... went to Kissinger in advance of the anti-Makarios putsch and warned him that it could lead to a civil war. ‘Spare me the civics lecture,’ replied Kissinger, who as you can readily see had an aphorism for all occasions. 4. Kurdistan. Having endorsed the covert policy of supporting a Kurdish revolt in northern Iraq between 1974 and 1975, with ‘deniable’ assistance also provided by Israel and the Shah of Iran, Kissinger made it plain to his subordinates that the Kurds were not to be allowed to win, but were to be employed for their nuisance value alone. They were not to be told that this was the case, but soon found out when the Shah and Saddam Hussein composed their differences, and American aid to Kurdistan was cut off. Hardened CIA hands went to Kissinger ... for an aid programme for the many thousands of Kurdish refugees who were thus abruptly created.... The apercu of the day was: ‘foreign policy should not he confused with missionary work.’ Saddam Hussein heartily concurred. 5. East Timor. The day after Kissinger left Djakarta in 1975, the Armed Forces of Indonesia employed American weapons to invade and subjugate the independent former Portuguese colony of East Timor. Isaacson gives a figure of 100,000 deaths resulting from the occupation, or one-seventh of the population, and there are good judges who put this estimate on the low side. Kissinger was furious when news of his own collusion was leaked, because as well as breaking international law the Indonesians were also violating an agreement with the United States.... Monroe Leigh ... pointed out this awkward latter fact. Kissinger snapped: ‘The Israelis when they go into Lebanon—when was the last time we protested that?’ A good question, even if it did not and does not lie especially well in his mouth. It goes on and on and on until one cannot eat enough to vomit enough.

As a therapist, I have many avenues in which to learn about DID, but I hear exactly the opposite from clients and others who are struggling to understand their own existence. When I talk to them about the need to let supportive people into their lives, I always get a variation of the same answer. "It is not safe. They won't understand." My goal here is to provide a small piece of that gigantic puzzle of understanding. If this book helps someone with DID start a conversation with a supportive friend or family member, understanding will be increased.

... every therapist must develop enough personal maturity, clinical wisdom, and capacity for good judgment to effectively and safely conduct psychotherapy, an imperative that is especially important in the treatment of this population. The emotion dysregulation and insecure and disorganized attachment of complex trauma clients elicit strong emotional reactions from others, even those in their support network, including therapists. Reactions can range from sympathy, sorrow, fear, and guilt to frustration, impatience, anger/rage, hostility, and disgust or contempt.

...Soviet support for Jewish culture was part of a larger plan to brainwash and coerce national minorities into submitting to the Soviet regime--and for Jews, it came at a very specific price. From the beginning, the regime eliminated anything that celebrated Jewish "nationality" that didn't suit its needs. Jews were awesome, provided they weren't practicing the Jewish religion, studying traditional Jewish texts, using Hebrew, or supporting Zionism. The Soviet Union thus pioneered a versatile gaslighting slogan, which it later spread through its client states in the developing world and which remains popular today: it was not antisemitic, merely anti-Zionist. (In the process of not being antisemitic and merely being anti-Zionist, the regime managed to persecute, imprison, torture, and murder thousands of Jews.) What's left of Jewish culture once you surgically remove religious practice, traditional texts, Hebrew and Zionism?

Errors in the initial budget are not always innocent. The authors of unrealistic plans are often driven by the desire to get the plan approved—whether by their superiors or by a client—supported by the knowledge that projects are rarely abandoned unfinished merely because of overruns in costs or completion times. In

According to Siegel, when we are feeling emotion, we are integrating and absorbing new awareness into our consciousness (2009). I often tell clients that tears can be thought of as a physical sign of the integration process that’s occurring in our hearts and minds. When you cry these deeper tears of realization, you ultimately end up feeling better. This kind of crying helps you develop into a more integrated and complex person, and will leave you feeling more settled and able to regroup. Regaining the ability to feel for yourself comes in waves, and some of these waves can be very intense. Having a lot of unprocessed emotion to integrate can feel overwhelming. You’ll benefit from reaching out to a compassionate friend or therapist for comfort and support to help you through these times, but don’t be afraid of this natural process. Your body knows how to cry and grieve. If you let your feelings arise and keep trying to understand them, you’ll come out of the experience a more integrated, mature person, with greater compassion for both yourself and others. Freedom

You can be dressed to the nines and have it all going on, but if you don’t have shoes to support your look, they can be your undoing. Your shoes should be appropriate, clean, polished, and maintained if you want to make a great impression and fortify your credibility. If your shoes are scuffed, dirty, or worn, clients may wonder what other details you’ve neglected to attend to.

Prospective clients who want to kill their husband, torture a business partner, break the government’s legs, hire Roy Cohn,” Ken Auletta wrote. “He is a legal executioner—the toughest, meanest, loyalest, vilest, and one of the most brilliant lawyers in America. He is not a very nice man.” Trump served as a supporting witness in the piece. “When people know that Roy is involved, they’d rather not get involved in the lawsuits and everything else that’s involved,” Trump said. Cohn “was never two-faced. You could count on him to go to bat for you,” which was exactly what Trump wanted Cohn to do in the racial-bias case. Cohn

It’s not hard to impress your clients. Give them what you promised, give them great customer support, and then give them an extra surprise or two along the way. Do those things and you will be paid back 100 times. And

Coaches provide structure, support, and accountability that help clients focus on what they control. Identifying the places where they can make significant changes, instead of focusing on the frustrations beyond their control, enables them to achieve their goals faster.

It is understandable if you are struggling to reconcile images of a smooth moving Justin Timberlake singing, “I’m bringing sexy back…” with the experience of working in aged care! Sexy is often everything that aged care is not. But by using the word “sexy” I am not referring to the high octane experience of being intimate with someone. Who knows though, your older adult clients may well want to talk about such things! How senior friendly to encourage this? What I am referring to is bringing the spice or pizzazz associated with respect back to our Western society that appears to have lost its way in valuing seniors.

Errors in the initial budget are not always innocent. The authors of unrealistic plans are often driven by the desire to get the plan approved—whether by their superiors or by a client—supported by the knowledge that projects are rarely abandoned unfinished merely because of overruns in costs or completion times.

ART had threatened to kill me, watched my favorite shows with me, given me a body configuration change, provided excellent tactical support, talked me into pretending to be an augmented human security consultant, saved my clients’ lives, and had cleaned up after me when I had to murder some humans. (They were bad humans.) I really missed ART.

Cicero often asked me to perform small services for Milo during that campaign. For example, I went back through our files and prepared lists of our old supporters for him to canvass. I also set up meetings between him and Cicero’s clients in the various tribal headquarters. I even took him bags of money that Cicero had raised from wealthy donors.

I want to be successful, but I also want to be happy. I want to be loving and patient with my kids instead of cold, angry, or irritable. I want to have harmony, intimacy, deep sharing, and passionate sex with my wife. I don’t want to be distant, live like roommates, bicker, criticize, or have hurtful fights that involve attacking each other’s vulnerabilities. I want to be an inspiring leader in my business. I want my team to speak freely, challenge me, support me, and have fun working with me. I don’t want them to fear me, secretly dislike me, degrade me behind my back, and wish they had a better job. I want my clients and customers to feel cared about, inspired, challenged, and respected. I want them to feel like they got so much value out of their investment that they can’t put a dollar amount on how much better their lives are now. I don’t want them to feel let down, uncared for, like a bother, and that their growth and success is irrelevant to me. In short, I want to be a “good person” too. However you define that in your world, I’d imagine it’s pretty similar.

The weavers I’ve met are extremely relational. They are driven to seek deep relations with others, both to feed their hunger for connection and because they believe that change happens through deepening relationships. When they are working with the homeless or the poor or the traumatized, they are laboring alongside big welfare systems that offer services but not care. These systems treat people as “cases” or “clients.” They are necessary to give people financial stability and support, but they can’t do transformational change. As Peter Block, one of the leading experts on community, puts it, “Talk to any poor person or vulnerable person and they can give you a long list of the services they have received. They are well serviced, but you often have to ask what in their life has fundamentally changed.

Many times, our clients know what to do in a given situation. Therapists help explore the barriers that lie between knowing and doing. It isn’t our job to tell our clients what to do or how to do it. For one, that method assumes we have all the right answers (and we don’t). Our job is to provide support and compassion. We support people in finding their conclusions about how they want to live their lives. We don’t force them on to our preferred paths.

Freedom to be oneself is a frighteningly responsible freedom, arid an individual moves toward it cautiously, fearfully, and with almost no confidence at first... To be responsibly self-directing means that one chooses—and then learns from the consequences. So clients find this a sobering but exciting kind of experience. As one client says—“I feel frightened, and vulnerable, and cut loose from support, but I also feel a sort of surging up or force or strength in me.” This is a common kind of reaction as the client takes over the self-direction of his own life and behavior.

In my work as a therapist I have seen hundreds of clients who struggle with these issues, and I am convinced now more than ever of one simple truth: they are not lazy. In fact, I do not think laziness exists. You know what does exist? Executive dysfunction, procrastination, feeling overwhelmed, perfectionism, trauma, amotivation, chronic pain, energy fatigue, depression, lack of skills, lack of support, and differing priorities. ADHD, autism, depression, traumatic brain injury, and bipolar and anxiety disorders are just some of the conditions that affect executive function, making planning, time management, working memory, and organization more difficult, and tasks with multiple steps intimidating or boring.

iterative and concurrent. An iterative server iterates through the following steps: I1. Wait for a client request to arrive. I2. Process the client request. I3. Send the response back to the client that sent the request. I4. Go back to step I1. The problem with an iterative server occurs when step I2 takes a long time. During this time no other clients are serviced. A concurrent server, on the other hand, performs the following steps: C1. Wait for a client request to arrive. C2. Start a new server instance to handle this client’s request. This may involve creating a new process, task, or thread, depending on what the underlying operating system supports. This new server handles one client’s entire request. When the requested task

There can be a mismatch of attachment expectations. As mentioned earlier, not all relationships have to be attachment-based, but ideally all parties involved in the relationship need to agree about this. Very painful and confusing situations can arise when one person wants a certain relationship to meet their attachment needs, but the other person does not want the same level of involvement, or if a person wants an attachment-based relationship in theory but is practically or situationally unable to provide at that level. When I see clients struggling with attachment anxiety because a partner gives mixed signals or is inconsistent in their responsiveness, support, or availability, it is important to explore whether or not they are expecting this partner to be an attachment figure for them. If they are, then it is paramount for them to dialogue with their partner about whether or not that partner wants to be in the role of an attachment figure for them, as well as honestly assessing if the partner has enough time, capacity and/or space in their life and other relationships to show up to the degree required for being polysecure together. Some people prefer not to define their relationships, preferring to explore and experience them without labels or traditional expectations. As long as this level of ambiguity or relationship fluidity is a match for everyone involved, it can be a very liberating and satisfying way to relate with others. But when someone casts a partner in the role of attachment figure, but that person is unable or unwilling to play the part, much pain, frustration, disappointment, heartache and attachment anxiety ensues.

This,” said Slartibartfast, “is where we make most of our planets, you see.” “You mean,” said Arthur, trying to form the words, “you mean you’re starting it all up again now?” “No no, good heavens, no,” exclaimed the old man, “no, the Galaxy isn’t nearly rich enough to support us yet. No, we’ve been awakened to perform just one extraordinary commission for very … special clients from another dimension. It may interest you … there in the distance in front of us.” Arthur followed the old man’s finger till he was able to pick out the floating structure he was pointing out. It was indeed the only one of the many structures that betrayed any sign of activity about it, though this was more a subliminal impression than anything one could put one’s finger on. At that moment, however, a flash of light arced through the structure and revealed in stark relief the patterns that were formed on the dark sphere within. Patterns that Arthur knew, rough blobby shapes that were as familiar to him as the shapes of words, part of the furniture of his mind. For a few seconds he sat in stunned silence as the images rushed around his mind and tried to find somewhere to settle down and make sense. Part of his brain told him that he knew perfectly well what he was looking at and what the shapes represented while another quite sensibly refused to countenance the idea and abdicated responsibility for any further thinking in that direction. The flash came again, and this time there could be no doubt. “The Earth …” whispered Arthur. “Well, the Earth Mark Two in fact,” said Slartibartfast cheerfully. “We’re making a copy from our original blueprints.” There was a pause. “Are you trying to tell me,” said Arthur, slowly and with control, “that you originally … made the Earth?

From 1992 to 1997, TAT [Treating Abuse Today] under my editorship published several articles by a number of respected professionals who seriously questioned the false memory syndrome (FMS) hypothesis and the methodology, ethics, and assertions of those who were rapidly pushing the concept into the public consciousness. During that time, not one person from the FMS movement contacted me to refute the specific points made in the articles or to present any research that would prove even a single case of this allegedly “epidemic” syndrome. Instead of a reasoned response to the published articles, for nearly three years proponents of the so-called FMS hypothesis–including members, officials, and supporters of the False Memory Syndrome Foundation, Inc. (FMSF)–have waged a campaign of harassment, defamation, and psychological terrorism against me, my clients, staff, family, and other innocent people connected with me. These clearly are intended to (a) intimidate me and anyone associated with me; (b) terrorize and deter access to my psychotherapy clients; (c) encumber my resources; and (d) destroy my reputation publicly, in the business community, among my professional colleagues, and within national and international professional organizations. Before describing this highly orchestrated campaign, let me emphasize that I have never treated any member of this group or their families, and do not have any relationships to any of my counseling clients. Neither have I consulted to their cases nor do I bear any relation to the disclosures of memories of sexual abuse in their families. I had no prior dealings with any of this group before they began showing up at my offices with offensive and defamatory signs early in 1995. Ethics and Behavior, 8(2) pp. 161-187

go. In order for the data-inputting side of her job to be both profitable and bearable she had to work fast. The first time an accountant gave her a job, he’d told her it was about six to eight hours’ work. She’d done it in four, charged him for six. Since her first job she’d gotten even faster. It was like playing a computer game, seeing if she could get to a higher level each time. It wasn’t her dream job, but she did quite enjoy the satisfaction of transforming a messy pile of paperwork into neat rows of figures. She loved calling up her clients, who were now mostly small-business people like Pete, and telling them she’d found a new deduction. Best of all, she was proud of the fact that she’d supported herself and Ziggy for the last five years without having to ask her parents for money, even if it had meant that she sometimes worked well into the night while he slept. This

Now everyone knows that to try to say something in the mainstream Western media that is critical of U.S. policy or Israel is extremely difficult; conversely, to say things that are hostile to the Arabs as a people and culture, or Islam as a religion, is laughably easy. For in effect there is a cultural war between spokespersons for the West and those of the Muslim and Arab world. In so inflamed a situation, the hardest thing to do as an intellectual is to be critical, to refuse to adopt a rhetorical style that is the verbal equivalent of carpet-bombing, and to focus instead on those issues like U.S. support for unpopular client re­gimes, which for a person writing in the U.S. are somewhat more likely to be affected by critical discussion. Of course, on the other hand, there is a virtual cer­tainty of getting an audience if as an Arab intellectual you passionately, even slavishly support U.S. policy, you attack its critics, and if they happen to be Arabs, you invent evi­dence to show their villainy; if they are American you confect stories and situations that prove their duplicity; you spin out stories concerning Arabs and Muslims that have the effect of defaming their tradition, defacing their history, accentuating their weaknesses, of which of course there are plenty. Above all, you attack the officially ap­ proved enemies-Saddam Hussein, Baathism, Arab na­tionalism, the Palestinian movement, Arab views of Israel. And of course this earns you the expected accolades: you are characterized as courageous, you are outspoken and passionate, and on and on. The new god of course is the West. Arabs, you say, should try to be more like the West, should regard the West as a source and a reference point. · Gone is the history of what the West actually did. Gone are the Gulf War's destructive results. We Arabs and Mus­lims are the sick ones, our problems are our own, totally self-inflicted. A number of things stand out about these kinds of performance. In the first place, there is no universalism here at all. Because you serve a god uncritically, all the devils are always on the other side: this was as true when you were a Trotskyist as it i's now when you are a recanting former Trotskyist. You do not think of politics in terms of interrelationships or of common histories such as, for instance, the long and complicated dynamic that has bound the Arabs and Muslims to the West and vice versa. Real intellectual analysis forbids calling one side innocent, the other evil. Indeed the notion of a side is, where cultures are at issue, highly problematic, since most cultures aren't watertight little packages, all homogenous, and all either good or evil. But if your eye is on your patron, you cannot think as an intellectual, but only as a disciple or acolyte. In the back of your mind there is the thought that you must please and not displease.

As I finished my rice, I sketched out the plot of a pornographic adventure film called The Massage Room. Sirien, a young girl from northern Thailand, falls hopelessly in love with Bob, an American student who winds up in the massage parlor by accident, dragged there by his buddies after a fatefully boozy evening. Bob doesn't touch her, he's happy just to look at her with his lovely, pale-blue eyes and tell her about his hometown - in North Carolina, or somewhere like that. They see each other several more times, whenever Sirien isn't working, but, sadly, Bob must leave to finish his senior year at Yale. Ellipsis. Sirien waits expectantly while continuing to satisfy the needs of her numerous clients. Though pure at heart, she fervently jerks off and sucks paunchy, mustached Frenchmen (supporting role for Gerard Jugnot), corpulent, bald Germans (supporting role for some German actor). Finally, Bob returns and tries to free her from her hell - but the Chinese mafia doesn't see things in quite the same light. Bob persuades the American ambassador and the president of some humanitarian organization opposed to the exploitation of young girls to intervene (supporting role for Jane Fonda). What with the Chinese mafia (hint at the Triads) and the collusion of Thai generals (political angle, appeal to democratic values), there would be a lot of fight scenes and chase sequences through the streets of Bangkok. At the end of the day, Bob carries her off. But in the penultimate scene, Sirien gives, for the first time, an honest account of the extent of her sexual experience. All the cocks she has sucked as a humble massage parlor employee, she has sucked in the anticipation, in the hope of sucking Bob's cock, into which all the others were subsumed - well, I'd have to work on the dialogue. Cross fade between the two rivers (the Chao Phraya, the Delaware). Closing credits. For the European market, I already had line in mind, along the lines of "If you liked The Music Room, you'll love The Massage Room.

Tips for Mailings to Sell Professional Services Credibility is critical here. Descriptive items of fact (such as number of years in business, number of clients served, sample client lists, and so on) can all be of tremendous value. However, “believability” is even more important than “credibility.” The facts about your business, such as years in business, clients served, proprietary methods, and so on are important, but not nearly as persuasive as what clients have to say about their real-life experiences with you, benefits realized, and skepticism erased. Facts and credibility only support persuasion. Consider offering a free initial consultation or a free package of informative literature; this may break down barriers of skepticism and mistrust. Answer the question: why should the reader bother? Similarly, you should work at making the intangible benefits of your product tangible. This can be accomplished with before/after photographs, slice-of-life stories, case histories, or other examples. Demonstrate the value!

Oligarchy: Rule by the few, usually the richest One Percent. In Aristotle’s political theory, oligarchy is the stage into which democracy evolves, and which ends up becoming a hereditary aristocracy. “The essence of oligarchic rule,” wrote George Orwell in Nineteen Eighty-Four, “is not father-to-son inheritance, but the persistence of a certain world-view and a certain way of life ... A ruling group is a ruling group so long as it can nominate its successors ... Who wields power is not important, provided that the hierarchical structure remains always the same.” The word “oligarchy” has been applied to Russia’s kleptocrats who obtained natural resources and other assets under Boris Yeltsin, most notoriously in the 1994-1996 “bank loans for shares” insider deals. It also applies to Latin American and other client oligarchies that concentrate wealth in the financial and propertied class at the top of the pyramid. However, U.S. media vocabulary defines any country as a democracy as long as it supports the Washington Consensus and U.S. diplomacy.

During the boisterous years of my youth nothing used to damp my wild spirits so much as to think that I was born at a time when the world had manifestly decided not to erect any more temples of fame except in honour of business people and State officials. The tempest of historical achievements seemed to have permanently subsided, so much so that the future appeared to be irrevocably delivered over to what was called peaceful competition between the nations. This simply meant a system of mutual exploitation by fraudulent means, the principle of resorting to the use of force in self-defence being formally excluded. Individual countries increasingly assumed the appearance of commercial undertakings, grabbing territory and clients and concessions from each other under any and every kind of pretext. And it was all staged to an accompaniment of loud but innocuous shouting. This trend of affairs seemed destined to develop steadily and permanently. Having the support of public approbation, it seemed bound eventually to transform the world into a mammoth department store. In the vestibule of this emporium there would be rows of monumental busts which would confer immortality on those profiteers who had proved themselves the shrewdest at their trade and those administrative officials who had shown themselves the most innocuous. The salesmen could be represented by the English and the administrative functionaries by the Germans; whereas the Jews would be sacrificed to the unprofitable calling of proprietorship, for they are constantly avowing that they make no profits and are always being called upon to 'pay out'. Moreover they have the advantage of being versed in the foreign languages. Why could I not have been born a hundred years ago? I used to ask myself. Somewhere about the time of the Wars of Liberation, when a man was still of some value even though he had no 'business'. Thus I used to think it an ill-deserved stroke of bad luck that I had arrived too late on this terrestrial globe, and I felt chagrined at the idea that my life would have to run its course along peaceful and orderly lines. As a boy I was anything but a pacifist and all attempts to make me so turned out futile.

I have practiced psychotherapy, family therapy, and hypnotherapy for over 25 years without a single board complaint or law suit by a client. For over three years, however, a group of proponents of the false memory syndrome (FMS) hypothesis, including members, officials, and supporters of the False Memory Syndrome Foundation, Inc., have waged a multi-modal campaign of harassment and defamation directed against me, my clinical clients, my staff, my family, and others connected to me. I have neither treated these harassers or their families, nor had any professional or personal dealings with any of them; I am not related in any way to the disclosures of memories of sexual abuse in these families. Nonetheless, this group disrupts my professional and personal life and threatens to drive me out of business. In this article, I describe practicing psychotherapy under a state of siege and places the campaign against me in the context of a much broader effort in the FMS movement to denigrate, defame, and harass clinicians, lecturers, writers, and researchers identified with the abuse and trauma treatment communities….

The right Brand Promise isn’t always obvious. Naomi Simson — founder of one of the fastest-growing companies in Australia, RedBalloon — was sure she knew what to promise customers who want to give experiences such as hot air balloon rides as gifts, rather than flowers and chocolates. Her promises included an easy-to-use website for choosing one of over 2,000 experiences; recognizable packaging and branding (think Tiffany blue, only in red); and onsite support. It wasn’t until a friend and client mentioned that she was using the website as a source of ideas — but buying the experiences directly from the vendors — that Simson had an “Aha!” moment. She realized that other customers might be doing the same thing, assuming that RedBalloon must be marking up the price of the experiences to cover the costs of the website, packaging, and onsite support. To grow the business, she promised customers they would pay no more for the experiences they bought through RedBalloon than for those purchased directly from the suppliers; otherwise, customers would get 100% of their fee refunded. The company calls this promise, which is technically a pricing guarantee, a “100% Pleasure Guarantee,” to fit its brand.

Bob, Bob, I was joking,” I said. I smiled, and I must admit to feeling slightly gratified at how poorly my colleagues had coped in my absence. “A joke, Eleanor! Well, that’s a great sign—you must be on the mend, then,” Bob said, sounding relieved, either because of the joke or because I was getting better—or both, I supposed. “I’ll be back on Monday, Bob,” I said. “I’m ready.” My voice was firm, confident. “Great! And you’re sure it’s the right time? Och, that’s grand, Eleanor,” he said. “I’ll look forward to seeing you on Monday, then.” I could tell he was being genuine because of all the warmth that was coming down the phone. Your voice changes when you’re smiling, it alters the sound somehow. “Thank you very much for being so understanding about all of . . . about everything, Bob,” I said, a lump forming in my throat. “Thank you for your support. I’ve been meaning to say . . . I’m sorry if I haven’t always been a very . . . enthusiastic employee over the years . . .” “Ach, away you go,” he said, and I could almost picture him shaking his head. “The place wouldn’t be the same without you, Eleanor, it really wouldn’t. You’re an institution.” I heard his mobile phone ringing. He tutted. “I’m so sorry, but I’ve got to get this, Eleanor—it’s a new client. Now, you take care of yourself, and we’ll see you on Monday, right?

Divorce is distressing. One does need moral support. Divorce lawyers are professionally adept at persuasively taking your side. A good divorce lawyer will have no trouble agreeing that an errant husband’s adultery killed the marriage and that he is, consequently, tyrannical for holding against his wife her own tiny indiscretion, which was a mere meaningless one-time fling with a friend. Divorce lawyers are the professional adepts at proxying for the kind of emotional support often given by best friends. Attorneys are ready and able to provide you with emotional alliance. But let me ask you: are you ready to pay a divorce lawyer’s hourly rate for emotional support? Why not use lawyers for legal work and reach for emotional support elsewhere? Many people are much better suited to comfort you. Most of them work cheaper or even free: therapists, clergy, primary care physicians. Your mother is often a good choice, and always free. Your best friend may be a good choice—unless your spouse is sleeping with your best friend. Facebook is full of “supporting each other in divorce” groups. Talk to your mother. Talk to your friends. Talk to the fellow-sufferers on Facebook (but do be careful not to give out too many personal details). These resources might not heal all of your emotional scars, but unlike your divorce layers, they are cheap or even free. They will cost less even if you become quite a successful practitioner in the art of stiffing an attorney for his fees.

Our team’s vision for the facility was a cross between a shooting range and a country club for special forces personnel. Clients would be able to schedule all manner of training courses in advance, and the gear and support personnel would be waiting when they arrived. There’d be seven shooting ranges with high gravel berms to cut down noise and absorb bullets, and we’d carve a grass airstrip, and have a special driving track to practice high-speed chases and real “defensive driving”—the stuff that happens when your convoy is ambushed. There would be a bunkhouse to sleep seventy. And nearby, the main headquarters would have the feel of a hunting lodge, with timber framing and high stone walls, with a large central fireplace where people could gather after a day on the ranges. This was the community I enjoyed; we never intended to send anyone oversees. This chunk of the Tar Heel State was my “Field of Dreams.” I bought thirty-one hundred acres—roughly five square miles of land, plenty of territory to catch even the most wayward bullets—for $900,000. We broke ground in June 1997, and immediately began learning about do-it-yourself entrepreneurship. That land was ugly: Logging the previous year had left a moonscape of tree stumps and tangled roots lorded over by mosquitoes and poisonous creatures. I killed a snake the first twelve times I went to the property. The heat was miserable. While a local construction company carved the shooting ranges and the lake, our small team installed the culverts and forged new roads and planted the Southern pine utility poles to support the electrical wiring. The basic site work was done in about ninety days—and then we had to figure out what to call the place. The leading contender, “Hampton Roads Tactical Shooting Center,” was professional, but pretty uptight. “Tidewater Institute for Tactical Shooting” had legs, but the acronym wouldn’t have helped us much. But then, as we slogged across the property and excavated ditches, an incessant charcoal mud covered our boots and machinery, and we watched as each new hole was swallowed by that relentless peat-stained black water. Blackwater, we agreed, was a name. Meanwhile, within days of being installed, the Southern pine poles had been slashed by massive black bears marking their territory, as the animals had done there since long before the Europeans settled the New World. We were part of this land now, and from that heritage we took our original logo: a bear paw surrounded by the stylized crosshairs of a rifle scope.

As I write this, I know there are countless mysteries about the future of business that we’ve yet to unravel. That’s a process that will never end. When it comes to customer success, however, I have achieved absolute clarity on four points. First, technology will never stop evolving. In the years to come, machine learning and artificial intelligence will probably make or break your business. Success will involve using these tools to understand your customers like never before so that you can deliver more intelligent, personalized experiences. The second point is this: We’ve never had a better set of tools to help meet every possible standard of success, whether it’s finding a better way to match investment opportunities with interested clients, or making customers feel thrilled about the experience of renovating their home. The third point is that customer success depends on every stakeholder. By that I mean employees who feel engaged and responsible and are growing their careers in an environment that allows them to do their best work—and this applies to all employees, from the interns to the CEO. The same goes for partners working to design and implement customer solutions, as well as our communities, which provide the schools, hospitals, parks, and other facilities to support us all. The fourth and most important point is this: The gap between what customers really want from businesses and what’s actually possible is vanishing rapidly. And that’s going to change everything. The future isn’t about learning to be better at doing what we already do, it’s about how far we can stretch the boundaries of our imagination. The ability to produce success stories that weren’t possible a few years ago, to help customers thrive in dramatic new ways—that is going to become a driver of growth for any successful company. I believe we’re entering a new age in which customers will increasingly expect miracles from you. If you don’t value putting the customer at the center of everything you do, then you are going to fall behind. Whether you make cars, solar panels, television programs, or anything else, untold opportunities exist. Every company should invest in helping its customers find new destinations, and in blazing new trails to reach them. To do so, we have to resist the urge to make quick, marginal improvements and spend more time listening deeply to what customers really want, even if they’re not fully aware of it yet. In the end, it’s a matter of accepting that your success is inextricably linked to theirs.

ESTABLISH STABLE ANCHORS OF ATTENTION Mindfulness meditation typically involves something known as an anchor of attention—a neutral reference point that helps support mental stability. An anchor might be the sensation of our breath coming in and out of the nostrils, or the rising and falling of our abdomen. When we become lost in thought during practice, we can return to our anchor, fixing our attention on the stimuli we’ve chosen. But anchors can also intensify trauma. The breath, for instance, is far from neutral for many survivors. It’s an area of the body that can hold tension related to a trauma and connect to overwhelming, life-threatening events. When Dylan paid attention to the rising and falling of his abdomen, he would be swamped with memories of mocking faces while walking down the hallway. Other times, feeling a constriction of his breath in the chest echoed a feeling of immobility, which was a traumatic reminder. For Dylan, the breath simply wasn’t a neutral anchor. As a remedy, we can encourage survivors to establish stabilizing anchors of attention. This means finding a focus of attention that supports one’s window of tolerance—creating stability in the nervous system as opposed to dysregulation. Each person’s anchor will vary: for some, it could be the sensations of their hands resting on their thighs, or their buttocks on the cushion. Other stabilizing anchors might include another sense altogether, such as hearing or sight. When Dylan and I worked together, it took a while until he could find a part of his body that didn’t make him more agitated. He eventually found that the sense of hearing was a neutral anchor of attention. At my office, he’d listen for the sound of the birds or the traffic outside, which he found to be stabilizing. “It’s subtle,” he said to me, opening his eyes and rubbing the back of his neck with his hand. “But it is a lot less charged. I’m not getting riled up the same way, which is a huge relief.” In sessions together, Dylan’s anchor was a spot he’d rest his attention on at the beginning of a session or a place to return to if he felt overwhelmed. If he practiced meditation at home—I’d recommended short periods if he could stay in his window of tolerance—he used hearing as an anchor, or “home base” as he called it. “I finally feel like I can access a kind of refuge,” he said quietly, placing his hand on his belly. “My body hasn’t felt safe in so long. It’s a relief to finally feel like I’m learning how to be in here.” Anchors of attention you can offer students and clients practicing mindfulness—besides the sensation of the breath in the abdomen or nostrils—include different physical sensations (feet, buttocks, back, hands) and other senses (seeing, smelling, hearing). One client of mine had a soft blanket that she would touch slowly as an anchor. Another used a candle. For some, walking meditation is a great way to develop more stable anchors of attention, such as the feeling of one’s feet on the ground—whatever supports stability and one’s window of tolerance. Experimentation is key. Using subtler anchors does come with benefits and drawbacks. One advantage to working with the breath is that it is dynamic and tends to hold our attention more easily. When we work with a sense that’s less tactile—hearing, for instance—we may be more prone to drifting off into distraction. The more tangible the anchor, the easier it is to return to it when attention wanders.

THE VISION EXERCISE Create your future from your future, not your past. WERNER ERHARD Erhard Founder of EST training and the Landmark Forum The following exercise is designed to help you clarify your vision. Start by putting on some relaxing music and sitting quietly in a comfortable environment where you won’t be disturbed. Then, close your eyes and ask your subconscious mind to give you images of what your ideal life would look like if you could have it exactly the way you want it, in each of the following categories: 1. First, focus on the financial area of your life. What is your ideal annual income and monthly cash flow? How much money do you have in savings and investments? What is your total net worth? Next . . . what does your home look like? Where is it located? Does it have a view? What kind of yard and landscaping does it have? Is there a pool or a stable for horses? What does the furniture look like? Are there paintings hanging in the rooms? Walk through your perfect house, filling in all of the details. At this point, don’t worry about how you’ll get that house. Don’t sabotage yourself by saying, “I can’t live in Malibu because I don’t make enough money.” Once you give your mind’s eye the picture, your mind will solve the “not enough money” challenge. Next, visualize what kind of car you are driving and any other important possessions your finances have provided. 2. Next, visualize your ideal job or career. Where are you working? What are you doing? With whom are you working? What kind of clients or customers do you have? What is your compensation like? Is it your own business? 3. Then, focus on your free time, your recreation time. What are you doing with your family and friends in the free time you’ve created for yourself? What hobbies are you pursuing? What kinds of vacations do you take? What do you do for fun? 4. Next, what is your ideal vision of your body and your physical health? Are you free of all disease? Are you pain free? How long do you live? Are you open, relaxed, in an ecstatic state of bliss all day long? Are you full of vitality? Are you flexible as well as strong? Do you exercise, eat good food, and drink lots of water? How much do you weigh? 5. Then, move on to your ideal vision of your relationships with your family and friends. What is your relationship with your spouse and family like? Who are your friends? What do those friendships feel like? Are those relationships loving, supportive, empowering? What kinds of things do you do together? 6. What about the personal arena of your life? Do you see yourself going back to school, getting training, attending personal growth workshops, seeking therapy for a past hurt, or growing spiritually? Do you meditate or go on spiritual retreats with your church? Do you want to learn to play an instrument or write your autobiography? Do you want to run a marathon or take an art class? Do you want to travel to other countries? 7. Finally, focus on the community you’ve chosen to live in. What does it look like when it is operating perfectly? What kinds of community activities take place there? What charitable, philanthropic, or volunteer work? What do you do to help others and make a difference? How often do you participate in these activities? Who are you helping? You can write down your answers as you go, or you can do the whole exercise first and then open your eyes and write them down. In either case, make sure you capture everything in writing as soon as you complete the exercise. Every day, review the vision you have written down. This will keep your conscious and subconscious minds focused on your vision, and as you apply the other principles in this book, you will begin to manifest all the different aspects of your vision.

that my client held the bag by the handles. Your Honor, this is the last straw – so to speak.” Judge Parks put a hand up. He’d heard enough from me. He turned in his seat and directed his attention to Norm. “Mr. Folkes, I’ve examined this bag, and the straw with the actual items located in the bottom of the sack. I am not satisfied that Detective Granger could have seen a straw protruding from the top of this bag. On that basis, there is no probable cause for his search, and all evidence gathered as a result is inadmissible. Including the straw. I am concerned, to say the least, at the recent trend among some officers in classifying soda straws and other innocuous items as drug paraphernalia. Be that as it may, you have no evidence to support an arrest and I am dismissing all charges. I’m sure you had a lot to say to me, Mr. Folkes, but there’s no point – I’m afraid, you’re too damn late.” Jean hugged my neck, partially strangling me in the process. I patted her arm, gently, and she let go. She may not want to hug me when she gets my bill. The judge and his staff got up and left the courtroom. Granger stormed out, shooting me with his index finger as he left. It didn’t bother me, I was used to it. “So when can I expect you to file an appeal,” I said to Norm. “Not

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Early anxieties stored in the body can be resolved in therapy as long as their causes are not denied. Initial moves toward a therapeutic concept of this kind have been with us for a number of years now, frequently in the form of counseling for self-therapy, counseling of a kind that I once advocated myself. I no longer recommend this course. I feel strongly that we need the company of an enlightened witness to embark on the journey. Unfortunately, it is rare for therapists to have enjoyed such company in their own training. I am only too well aware of the various forms of anxiety assailing therapists, their fear of hurting their parents if they dare to face their own childhood distress head on and without embellishment, and the resultant reluctance to support their patients fully in their search. But the more we write and talk on the subject, the sooner this state of affairs will change and the anxieties lose some of their power over us. In a society with a receptive attitude toward the distress of children, none of us will be alone with our histories. Therapists will be more inclined to forsake Freud’s principle of neutrality and to take the side of the children their clients once were.

In so doing, he encouraged people to bring their unmet childhood wishes and needs into the therapy-bond, transferring them onto the person of the therapist. The challenge of the therapist is to respond to these with greater insight and empathic awareness than the parents, helping the client to overcome childhood traumas and to model a more mature way of being in the world. The way psychotherapy does this is by combining emotional support through the healing bond with two factors that open and challenge the mind: a shared, contemplative state that expands and heightens awareness; and the empathic analysis and insights of the therapist, which challenge the client’s self-limiting thoughts, emotions, and actions.

safely connected world: inclusiveness, willingness to repair, scaffolding, and support in struggling. This model allows people to develop security, flexibility, and coherent working models of attachment, through inclusiveness (responding to the entire range of their experience, and staying curious about internal needs, wants, desires, and beliefs, which fosters a relaxed approach to psychological exploration); a willingness to repair disruptions (as we as therapists take ownership of our own parts, while being appropriately transparent, which allows the client to learn and expect that disruption doesn’t disrupt the underlying solid therapeutic connection); scaffolding (helping the client to find the necessary baby steps in accessing their inner world, translating that into words, linking what’s going on inside their self-system with the intersubjective presence of the therapist); and support the client in a willingness to struggle (actively engaging, setting limits, making room for protest, all while staying connected through the conflict).

This manifests in two ways. First, many senior developers start writing the infrastructure that other developers use, rather than using existing (often open source) software. We once worked with a client who had once been on the cutting edge of technology. They built their own application server, web framework in Java, and just about every other bit of infrastructure. At one point, we asked if they had built their own operating system, too, and when they said, “No,” we asked, “Why not?!? You built everything else from scratch!” Upon reflection, the company needed capabilities that weren’t available. However, when open-source tools became available, they already owned their lovingly hand-crafted infrastructure. Rather than cut over to the more standard stack, they opted to keep their own because of minor differences in approach. A decade later, their best developers worked in full-time maintenance mode, fixing their application server, adding features to their web framework, and other mundane chores. Rather than applying innovation on building better applications, they permanently slaved away on plumbing.

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Socially. There’s no doubt that relationships at work—be they with managers, colleagues, employees, or clients—are essential to success. Positive emotions strengthen existing relationships. For example, shared laughter—the expression of positive emotion—makes people more open and willing to cooperate.10 A number of studies show that happy employees make for a more congenial workplace. In particular, happy, friendly, and supportive co-workers tend to         •  build higher-quality relationships with others at work11         •  boost co-workers’ productivity levels12         •  increase co-workers’ feeling of social connection13         •  improve commitment to the workplace14         •  increase levels of engagement with their job15         •  provide superior customer service even if they don’t stand to benefit16

People are innately prepared to act as members of tribes, but culture tells us how to recognize who belongs to our tribes, what schedules of aid, praise, and punishment are due to tribal fellows, and how the tribe is to deal with other tribes — allies, enemies, and clients. […] Contemporary human societies differ drastically from the societies in which our social instincts evolved. Pleistocene hunter-gatherer societies were likely comparatively small, egalitarian, and lacking in powerful institutionalized leadership. […] To evolve largescale, complex social systems, cultural evolutionary processes, driven by cultural group selection, takes advantage of whatever support these instincts offer. […] cultural evolution must cope with a psychology evolved for life in quite different sorts of societies. Appropriate larger scale institutions must regulate the constant pressure from smaller-groups (coalitions, cabals, cliques), to subvert the large-group favoring rules. To do this cultural evolution often makes use of “work arounds” — mobilizing tribal instincts for new purposes. For example, large national and international (e.g. great religions) institutions develop ideologies of symbolically marked inclusion that often fairly successfully engage the tribal instincts on a much larger scale. Military and religious organizations (e.g., Catholic Church), for example, dress recruits in identical clothing (and haircuts) loaded with symbolic markings, and then subdivide them into small groups with whom they eat and engage in long-term repeated interaction. Such work-arounds are often awkward compromises […] Complex societies are, in effect, grand natural social-psychological experiments that stringently test the limits of our innate dispositions to cooperate.

When evaluating a new client for degree of independence, I consider four factors: 1. Emotional issues: Does the person have good resources within himself or herself for coping independently with emotional issues that come up, or does he or she turn to parents not only for advice, but for cues as to how to react to the event in question? 2. Financial issues: Does the adult child earn an adequate living on his or her own, or does he or she rely heavily on parental input for things such as job contacts, supplemental funds, or housing? 3. Practical issues/interactive situations: Can the person manage day-to-day living, finances, nutrition, exercise, and housekeeping? 4. Career/Education issues: Does the person have a rewarding job or career that is commensurate with his or her abilities and offers the potential for further success? Is the person willing to learn new things to increase his or her productivity or compensation? These are the basic skills of living, many of which are addressed in the social ability questionnaire. Just as there are levels of social functioning, so too there are levels of independent functioning. All three of the following levels describe an adult with some degree of dependency problems. A healthy adult is someone who is independent financially, is able to manage practical and interactive issues, and who stays in touch with family but does not rely almost solely on family for emotional support. Level 1—Low Functioning Emotional issues: Lives at home with parent(s) or away from home in a fully structured or supervised environment. Financial issues: Contributes virtually nothing financially to the running of the household. Practical issues: Chooses clothes to wear that day, but does not manage own wardrobe (i.e., laundry, shopping, etc.). Relies on family members to buy food and prepare meals. Does few household chores, if any. May try a few tasks when asked, but seldom follows through until the job is finished. Career/education issues: Is not table to keep a job, and therefore does not earn an independent living. Extremely resistant to learning new skills or changing responsibilities. Level 2: Moderately functioning Emotional issues: Lives either at home or nearby and calls home every day. Relies on parents to discuss all details of daily life, from what happened at work or school that day to what to wear the next day. Will call home for advice rather than trying to figure something out for him- or herself. Financial issues: May rely on parents for supplemental income—parents may supply car, apartment, etc. May be employed by parents at an inflated salary for a job with very few responsibilities. May be irresponsible about paying bills. Practical issues: Is able to make daily decisions about clothing, but may rely on parents when shopping for clothing and other items. Neglects household responsibilities such as laundry, cleaning and meal planning. Career/education issues: Has a job, but is unable to cope with much on-the-job stress; job is therefore only minimally challenging, or a major source of anxiety—discussed in detail with Mom and Dad. Level 3: Functioning Emotional issues: Lives away from home. Calls home a few times a week, relies on family for emotional support and most socializing. Few friends. Practical issues: Handles all aspects of daily household management independently. Financial issues: Is financially independent, pays bills on time. Career/education issues: Has achieved some moderate success at work. Is willing to seek new information, even to take an occasional class to improve skills.

Standard Business Stress - Preventable 1. List the top ten challenging situations in your life/business 2. Choose the top 3 challenges to tackle first: You’re going to tackle these challenges first. Here are the basic steps: Brainstorm at least 3 ways to prevent this situation from happening Brainstorm at least 3 contingency plans to stop/reduce this from happening Solution to try first Also, list any additional resources or support you’ll need to stop or reduce each challenging situation from happening. Example Challenge: Stressful Clients Stressful clients suck! But without customers your business will obviously fail. But what if you hate your clients – can your business survive without them? It may be incredibly scary to even consider dropping someone as a client. What if you never get another client? But also ask yourself these questions: How much stress does this client bring to my life? How much time do I devote to working for, thinking about, or stressing about this client? Could I spend this time devoted to either acquiring new clients, or servicing my existing clients? When you understand how time and stress relate to each other, you can see clearly how important it is to eliminate problem clients. Not only for your well-being, but for the overall health of your business Brainstorm at least 3 ways to prevent this situation from happening: Fire them (in a nice way) Create a stronger client policy Raise my prices Brainstorm at least 3 contingency plans to stop this from happening: 1.

Agency turnaround plans must be developed by agency top management teams and carried out with vigor throughout their agencies, with a goal to develop the full support and engagement of client heads and their client service teams. This will not be easy, since these plans will require an executive leadership style that has little precedent in most agencies’ history. The requirement for senior executives to manage agency operations with a tougher mindset is inconsistent with the laissez-faire style associated with agency self-organization, which has been the traditional way agencies have been run to date. Leadership

Forensic DNA Expert Anil Gupta offer a variety of DNA forensic testing systems including STR, Y-STR, and mitochondrial DNA. The DNA Sample in Forensic Analysis can be collected from blood, saliva, perspiration, hair, teeth, mucus, finger nails, semon and these can be found almost anywhere at crime scence. Anil Gupta is here to help make sense of this complex scientific issue and to testify before the court on these issues when necessary. Initial Consultation is FREE – If you send us the report we will lend you our expertise to help you understand your situation. Written Reports and Affidavits Discovery Documents – free by request, all you need to obtain the entire laboratory case file Mike is a leading forensic DNA expert with considerable experience in forensic biology. He is a clear and balanced expert opinion highly qualified provider to help lawyers, attorneys and lawyers support their clients and the criminal justice system. He is a very experienced scientist, whose career has focused on developing the ability to DNA analysis, defining standards, interpreting results, explaining evidence and providing advice to help both the defense and Processing equipment. Mike has a great depth of technical knowledge. As the chief DNA scientist (head of discipline) with the former Forensic Science Service (FSS), he established technical standards for DNA analytical processes, staff competencies and training. He was head of the Specialist Unit at FSS DNA and led the creation of the first dedicated facility of ultra-clean low template DNA. He has led the validation and implementation of several important new DNA processes. Through audit and process review, it can provide an effective and risk-based quality assurance, as it has for many years to the FSS, to the National DNA Database and to the courts.

Media City, Dubai, UAE – Kazema Portable Toilets, one of the leading suppliers of plastic portable toilets, GRP portable toilets and sinks, and other portable sanitation equipment today, this week excitedly announced they have been named a finalist for their entry into the “RSA Customer Focus of the Year Award’ at the Gulf Capital SME Awards 2017. With all portable products being made from high quality, durable materials that can withstand the demands of sanitation, Kazema Portable Toilets carries a wide variety of ancillary products and accessories designed to assist business owners in earning more. Now in its 6th year as a regarded small to mid-sized business recognition awards ceremony, the SME Awards proudly identify startups, innovative SMES with exemplary products and services, SMEs which invest in their employees’ environment and customer strategy, and also the visionary entrepreneurs at the helm. “We’ve created a portable solution that is compatible with any business looking to add depth, expansion, and productivity to their operation,” said Raj, Founder and Owner of Kazema Portable Toilets. “We provide our clients with professional support worldwide that enables them to supply clients locally with our product, as well as harness it for widespread exportation.” Recognized for their high-stock, ready-to-use durable product today, Kazema Portable Toilets is one of the front-runners for their SME awards category. Kazema beat out hundreds in the category to be regarded as a finalist for their entrepreneurial solution to a problem every person encounters daily. “We are passionate about our work here at Kazema Portable Toilets, and we are honored to be named a finalist in such a reputable competition,” said Raj. “We want to thank SME for the recognition, and look forward to winning our category.

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You didn’t get the Retrieved Client Protocol?” They had offered it to Ayda on the gunship after the attack, standard for clients who survive traumatic incidents like being abducted and held hostage by corporate rivals. “No, no, I didn’t.” She didn’t want a corporation’s excuse for a trauma support specialist poking around in her emotions. She almost adds, I didn’t need it, which would be a dead giveaway. And then it occurs to her, a giveaway of what? What is she worried about giving away, here among these people she trusts with her life.

Even if you show the full value, some customers will never pay. When I first started selling Connex for QuickBooks, one of my first trial users was a small startup that barely made $2,000 per month. He hammered me for support through multiple phone calls. He was trying to negotiate me down from $20 per month to an even lower price. I told him to hit the road. I learned a couple of lessons: Avoid getting too invested in trial users. Unless you have qualified a prospect, do not spend too much time with her. A common negotiating tactic is to make you invest a lot of time before trying to talk you down. Prospects figure you will not give up because you have invested so much. Avoid pricing yourself out of business. If you price your product low, people fail to see the value. They think there are hidden fees. As I raised prices, we attracted higher-value clients that were less troublesome. Avoid features. The small business and I discussed a QuickBooks sync, instead of the money we saved on data-entry. I could have asked how many hours he spent hand entering sales or how much he paid someone else for data entry.

Technology partners What kind of customers are you trying to attract? If you give API access, then you attract software developers. Can you provide the support that they need, and is it worth your time? Most companies that built for us were very small, and we failed to generate significant revenue from API access. Almost all companies use a commercial website, and custom websites are rare. Here are the pros and cons of technology partners: Pros: You place 3rd party developers on the hook for support and maintenance. You free up developer time. You can expand your customer base. You lack developers to connect to a 3rd party system. When I built a QuickBooks integration for Kentico CMS, I asked them why they never built one themselves. Their response was that QuickBooks was not their business model. Connecting to QuickBooks is challenging and it requires a heavy lift for software developers. Cons: Building an integration could take several hours. Instead of building API access, can they integrate with you in another way? We pull orders from a variety of 3rd party shipping tools. Can the customer pull their sales into the shipping tool? Some developers fail to properly maintain and support their plugin. Your customers will call you and ask your company for help. If the 3rd party fails to respond, then you are in trouble. I advise gating your developer API to legitimate software companies only. Your company must provide developer support, which is also expensive and time-consuming. We had several instances where companies required multiple calls. It is difficult for some 3rd parties to follow developer guides and estimate costs. The 3rd party may have few clients and the cost to onboard the developer exceeds the sales.

A good personal trainer conveys safe, effective, and interesting workouts to clients for fitness training. The training programs you develop should be progressive, varied, and geared toward enhancing your clients’ health and wellness. A trainer should be supportive and energised so that their clients remain interested and refreshed, which helps ensure they stick with the program.

For Small Owner Operated Businesses: How to make money, support your family and your clients in a creative, caring way. You are relevant until you are not. Help where people aren’t being helpful. Look for where people aren’t being helped and help there.

When I see clients struggling with attachment anxiety because a partner gives mixed signals or is inconsistent in their responsiveness, support or availability, it is important to explore whether or not they are expecting this partner to be an attachment figure for them. If they are, then

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The man had hired a fine-arts painter to create a painting of his building (was he selling a building?), and at first glance it looked like the website for an Italian restaurant. The first question I had when I went to the website was, “Do you serve free breadsticks?” There were a thousand links ranging from contact information to FAQs to a timeline of the company’s history. There were even links to the nonprofits the business supported. It was as though he was answering a hundred questions his customers had never asked. I asked the class to raise their hands if they thought his business would grow if we wiped the website clean and simply featured an image of a guy in a white lab coat painting something next to text that read, “We Paint All Kinds of S#*%,” accompanied by a button in the middle of the page that said, “Get a Quote.” The entire class raised their hands. Of course his business would grow. Why? Because he’d finally stopped forcing clients to burn calories thinking about his life and business and offered the one thing that would solve his customers’ problem: a painter. What we think we are saying to our customers and what our customers actually hear are two different things. And customers make buying decisions not based on what we say but on what they hear.

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Who are we, the people who have ADHD? We are the problem kid who drives his parents crazy by being totally disorganized, unable to follow through on anything, incapable of cleaning up a room, or washing dishes, or performing just about any assigned task; the one who is forever interrupting, making excuses for work not done, and generally functioning far below potential in most areas. We are the kid who gets daily lectures on how we’re squandering our talent, wasting the golden opportunity that our innate ability gives us to do well, and failing to make good use of all that our parents have provided. We are also sometimes the talented executive who keeps falling short due to missed deadlines, forgotten obligations, social faux pas, and blown opportunities. Too often we are the addicts, the misfits, the unemployed, and the criminals who are just one diagnosis and treatment plan away from turning it all around. We are the people Marlon Brando spoke for in the classic 1954 film On the Waterfront when he said, “I coulda been a contender.” So many of us coulda been contenders, and shoulda been for sure. But then, we can also make good. Can we ever! We are the seemingly tuned-out meeting participant who comes out of nowhere to provide the fresh idea that saves the day. Frequently, we are the “underachieving” child whose talent blooms with the right kind of help and finds incredible success after a checkered educational record. We are the contenders and the winners. We are also imaginative and dynamic teachers, preachers, circus clowns, and stand-up comics, Navy SEALs or Army Rangers, inventors, tinkerers, and trend setters. Among us there are self-made millionaires and billionaires; Pulitzer and Nobel prize winners; Academy, Tony, Emmy, and Grammy award winners; topflight trial attorneys, brain surgeons, traders on the commodities exchange, and investment bankers. And we are often entrepreneurs. We are entrepreneurs ourselves, and the great majority of the adult patients we see for ADHD are or aspire to be entrepreneurs too. The owner and operator of an entrepreneurial support company called Strategic Coach, a man named Dan Sullivan (who also has ADHD!), estimates that at least 50 percent of his clients have ADHD as well.

supported by someone who has experience, expertise, and perspective that you need, who is invested enough in your success and growth to gently direct your attention to the most significant things in your situation—the small changes that can make a big difference as you tackle those choices and challenges.

I seriously wondered, for example, whether Lisa McElhaney had ever been to Leningrad, or Ulster, or North Waghi. Then again, I couldn’t even figure out what she really died of. Her seventeen-year-old body was found in a plastic bag in Columbus, Ohio, in April 1987. Her father was an alcoholic, her mother had tried to get an abortion when pregnant with Lisa, but couldn’t afford it. Lisa was raped as a child, became pregnant and miscarried at age fifteen, was thrown out by her family, became addicted to drugs, and worked in pornography and prostitution to support her habit. Each time she ran afoul of the law and was incarcerated in a home for delinquents, social workers noted on her file that she displayed an eagerness for relationships and was “‘starved for affection.”’ But the system was set up to rehabilitate, not to provide relationships or affection, so Lisa withdrew and “would sit for hours and hours, staring into space.”’ When photographs of her performing sexual acts were discovered by the police, she was subpoenaed to testify in a child-pornography case against Larry Miller, the pornographer. Although Miller was a suspect in her murder, police believed the killer was a client of hers, Rob Roy Baker, a thirty-four-year-old truck driver who had been linked to similar attacks on other prostitutes. When police came to question him, Baker shot himself to death in a house filled with pictures of nude women cut from pornographic magazines. So I would ask myself, did Lisa die of assault? Which assault? The lack of affordable abortion for her mother? The beating from her john? Did she die of the disease called "family" or the disease called "rehabilitation," of poverty or drugs or pornography, of economics or sexual slavery or a broken body? Or a broken spirit? When she stared into space for hours was it because she knew she was in here but had no way of trying to reach anyone in the neighboring cell? Perhaps she died on unknown causes.

While it may seem implausible that the US could have orchestrated the OPEC crisis, there is much evidence to support such a conclusion. For starters, all the key Middle Eastern actors in the affair—Israel, Saudi Arabia, Iran—were US allies. Given the disparity in power, it would be more precise to describe them as client states. Client states do not harm the interests of their patron state.

Simple Fast Funnels VS Hubspot There are 2 primary factors to consider when exploring Simple Fast Funnels VS Hubspot… Available Features. Price. Hubspot is a powerful platform, there’s no denying that, but they lack a few features that Simple Fast Funnels offers: 2 way SMS so you can send one way messages to your clients OR interactive messages. You can automate answers or have your customers reach you or customer service directly. Unified messaging. Housing all messages for particular customers in one place lets you simplify customer service. They can text, email, schedule calls or FB message you and you’ll see it all in one location. Simple Fast Funnels customer service has 24/7 chat support and guides you through any hiccups you may experience as you build your funnel. Simplified funnel building. No tech knowledge required. The biggest factor comparing these two platforms however is price: Hubspot charges a small fortune for their good features. Their price is over 10X the cost of Simple Fast Funnels. Simple Fast Funnels saves you thousands, or even tens of thousands yearly and you don’t get less features, you get MORE… We believe you should be able to run your business without paying rates like these. Call us old fashioned if you like. For Hubspot’s premium service, you’ll pay $3,600/month. That’s a lot of revenue to come up with each month just to pay for your operating platform. For Simple Fast Funnel’s premium service, you’ll get the same features and more for $297/month. If you haven’t tried Simple Fast Funnels out yet, we offer a 14 day free trial, that’s how sure we are you’re going to love this service.

Living in a world which is said to have no borders when it comes to business and trade, what is the solution for the risk of trademark squatting? How can one curb or better obliterate the agony of trademark squatting or destroy this hidden monster? We need to discourage trademark squatting and not just prevent or implement solutions as a victim or for the victim. At a macro level who else besides WIPO can lead? A strategic move is a key. WIPO should come up with stringent general regulations on TM squatting that would help curb trademark squatting. But again, the proposed convention clauses must reflect rational clauses that can be plausibly and effectively implemented by member countries.It largely depends also upon legal counsels with eagle eye vision who are equipped with the distinguished skill to foresee, and astutely thwart such conflicts in one’s expertise and support the organization we are attached to or client as the case may be. Drafting effective internal policies on trademark squatting would certainly prove to be an effective mechanism to thwart as well as in the long-run obliterate trademark squatting.

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Which company is best for using construction Project work? The Shree Siva Balaaji Steels project is a significant endeavor that encompasses the establishment and operation of a modern and advanced steel manufacturing facility. This project represents a fusion of innovation, cutting-edge technology, and industrial expertise, aimed at delivering high-quality steel products to meet the growing demands of various sectors. Key Features: State-of-the-Art Manufacturing Plant: The project involves the construction and operation of a state-of-the-art manufacturing plant equipped with the latest machinery, automation systems, and environmentally friendly processes. This allows for efficient production and reduced environmental impact. Diverse Product Range: Shree Siva Balaaji Steels aims to offer a diverse range of steel products to cater to different industries such as construction, automotive, infrastructure, and manufacturing. This versatility enables the company to meet the varying needs of clients and partners. Quality Assurance: A cornerstone of the project is its commitment to delivering high-quality steel products. The facility adheres to strict quality control measures and follows international standards to ensure that the end products are durable, reliable, and meet or exceed industry specifications. Sustainability Focus: The project places a strong emphasis on sustainability and environmentally conscious practices. Energy-efficient processes, recycling initiatives, and waste reduction strategies are integrated into the manufacturing process to minimize the ecological footprint. Employment Opportunities: Shree Siva Balaaji Steels contributes to local economies by creating employment opportunities across various skill levels, from skilled labor to technical experts. This helps stimulate economic growth in the region surrounding the manufacturing facility. Collaboration and Partnerships: The project fosters collaborations with suppliers, distributors, and clients, establishing strong relationships within the steel industry. This network facilitates efficient supply chain management and enables the company to provide tailored solutions to its customers. Innovation and Research: The project invests in research and development to constantly improve manufacturing processes, product quality, and the development of new steel products. This dedication to innovation positions the company at the forefront of the steel industry. Community Engagement: Shree Siva Balaaji Steels is committed to engaging with local communities and implementing corporate social responsibility initiatives. These efforts include supporting education, healthcare, and other community-centric projects, fostering goodwill and positive impact. Vision: The Shree Siva Balaaji Steels project envisions becoming a leading name in the steel manufacturing sector, renowned for its exceptional quality, technological innovation, and sustainability practices. By adhering to its core values of integrity, excellence, and environmental responsibility, the project strives to contribute positively to the industry and the communities it operates within.

RESEARCH SUPPORTS THE use of intuition in at least a limited capacity for subtle—and maybe even all—energy work. Norman Shealy, MD, for example, published a study referencing the work of eight psychics to diagnose seventeen patients. These diagnoses were 98 percent accurate in making personality diagnoses and 80 percent correct in determining physical conditions.28 Research by the HeartMath Research Center at the Institute of HeartMath in California is corroborating the existence of intuition and its accuracy. Most of its studies showcase the heart as a key intuitive center, responding even to information about the future. As an example, the heart decelerates when receiving futuristic, calming stimuli versus agitating emotional stimuli.29 A myriad of issues are involved in using intuition for energy work, including questions about boundaries; the importance or applicability of the information; accuracy of interpretation; the unpredictable and changeable nature of the future; the effects of the information on the recipient (i.e., to “prove” or “disprove” the data); and overriding all of these, the intuitive skills of the energy professional. Regardless of the inexact nature of intuition, a professional should not be embarrassed to exercise intuition in his or her trade. Energy work is an art and has traditionally encompassed intuition. Your energy fields interact with your patients’ fields. How you feel about yourself—what you hold near and dear in your heart-space—transfers into a client’s heart-space, and from there, into his or her body. (There is more information about heart-centered healing below.) As mind-body practitioner Dr. Herbert Benson of Harvard puts it, “Our brains are wired for beliefs and expectancies. When activated, our body can respond as it would if the belief were a reality, producing deafness or thirst, health or illness.”30

Get a Real Profession Clients are often confused when I recommend they not only practice minimalism, but pursue a high paying career such as engineering or the trades.  They say, “Well, if I don't need the money, why am I going to school or pursuing such a hard profession?”  And the answer is “Because it saves time.” Understand there's nothing wrong with choosing a simpler life where you don't go to college, you work a normal, everyday job, make your $30,000 a year and go home.  It's perfectly alright and I know many happy bartenders and baristas who do that.  But they all have to work 40 hours a week.  And since work is the single largest expenditure of your time, if you can cut the number of hours you need to work, you do the number one thing you can do to increase your freedom. I have a colleague who has a degree in Electrical Engineering.  He studied rigorously in college, worked hard in his 20's and by his 30's was charging $300/hr minimum to do client work.  And whereas most people would load up on hours and try to make as much money as possible, he instead chose to work 4 hours a week, pay off his house early, read at coffee cafes, and listen to music at home.  He only buys used cars, eats at home, and purchases all of his clothes at Goodwill.  It's not a luxurious life, but it's a very pleasant and easy one.  He is the reason why you get a real profession.  Because, yes, going to college for a hard subject is time consuming.  And yes, cutting your teeth during your 20's and 30's also consumes a lot of time.  But soon enough the value of one hour of your labor is so high, you can work 3-4 of them per week and comfortably support a minimalist lifestyle.  This frugality plus his high hourly wage makes him the freest person I know, and can make you equally free as well. Though I'm not sure where he is now....he usually winters in Thailand to avoid the snow.

Alejandra Festinger is deeply passionate about the healing process, serving as a codependency life coach with a clear purpose. Having conquered her own battles, she is committed to supporting others on their quest for recovery. Utilizing an empathetic coaching style, she guides clients in breaking free from toxic relationships, enabling them to lead lives of authenticity.

JoAnn Bechtold, the seasoned accountant, effortlessly balances the books for various clients in the agricultural industry. With over 40 years of accounting expertise, she excels in implementing and supporting Microsoft Dynamics GP. She enjoys dancing to country music and exploring exotic destinations like Rome and Costa Rica when not crunching numbers.

At TiER1, we see ourselves as smart but humble; we take our client work seriously but not ourselves seriously; we laugh easily; we’re passionate and compassionate, willing to struggle together and support each other.

Listen to me.” Maybe I was scaring her, but it was imperative that she understand. “You are enough.” Her eyes went wide and her mouth dropped open. “You are brilliant and hard-working. You stepped in to save that Clayton deal last year. You always know when clients need a phone call instead of an email. You handle Gerald’s bad moods better than anyone else in the firm, and you’re the strongest writer I know. You heard me the other day. You’re one of the best and it’s time you believe it. I’m not done.” I tightened my grip on her hands, trying to force her to understand. “You are worthy of making partner. If they can’t see that, then they don’t deserve you. And if you don’t make it, you’ll be fine. You will land on your feet. I know you can’t see that right now, but I believe it.” I pressed my forehead against hers. I could feel her shaking under me. My breaths heaved. “If I ever made you feel less than, if any of this is because of me, I’m sorry.” My throat tightened. “You may never stop hating me, but I will never stop supporting you.

Internalizers are so perceptive and sensible that even people they’ve never met before may instinctively trust them in a stressful situation. My client Martine described it this way: “I’m the go-to person for support and an ear—the voice of calm and wisdom. People don’t get that kind of response much, so they flock to me like I’m a dumping ground for their problems.

►Do you have any expectations for billable hours/month? What happens if a trainer doesn’t hit them? ►How are you going to market me – and my skills? Are there other trainers who have similar skill sets and backgrounds? ►How many trainers do you currently have? How many hours do they typically work? ►How many trainers are you currently hiring? ►How long do most trainers stay at your club? What is the biggest reason they give for leaving? ►What programs do you have in place to keep your trainers for the long term? ►How do you monitor your trainers’ development? ►How do you monitor training sessions? ►Do you offer support for tasks like greeting clients, following up with clients, and rescheduling appointments? Or is that the trainer’s sole responsibility?

Connection survival style themes to show up in an atmosphere of safety and consent. The use of contracting emphasizes the therapist’s attention, interest, and concern about truly understanding the client. Contracting provides an opportunity to shift old relational patterns of feeling completely alone. This process of intersubjectivity supports a shift away from objectification toward subjectification. Clients are invited to be active collaborators with their therapist, which provides a sense of control over the therapeutic process. Attunement: The contracting process invites clients identified with Attunement survival style themes to check in with and express their needs and feelings. From the very beginning, this process provides an opportunity to shift old relational patterns of feeling that they cannot express their needs and feelings. Contracting helps clients feel seen and heard—by their therapist but also themselves. They are invited, welcomed, and encouraged to reflect on their authentic needs and wishes. Trust: The contracting process gives clients identified with Trust survival style themes the power to set their own course for therapy. The collaborative nature of contracting provides an opportunity to shift old relational patterns where they felt they had to control others in order to feel safe. They are welcomed to modulate their level of openness and vulnerability according to their own sense of comfort and trust. Autonomy: The contracting process encourages clients identified with Autonomy survival style themes to share their authentic Self in an environment of openness, understanding, and respect. Inviting the client to determine their intention and goals for therapy provides an opportunity to shift old relational patterns of having to control against other people’s agendas. Love-Sexuality: The contracting process supports clients identified with Love-Sexuality survival style themes with a sense of not having to be perfect to be accepted and loved. Contracting provides an opportunity to shift old relational patterns where they felt pressure of having to perform and achieve. Clients are welcomed to share from a more open-hearted and intimate place.

This process of exploration is in service of disidentification. As introduced in chapter 2, disidentification is the process of a person bringing a quality of mindfulness to their consciousness, taking their thoughts and reactions less seriously, not presuming that what they feel is truth, recognizing they aren’t defined by who they’ve taken themselves to be, and ultimately, dissolving their adaptive survival styles. As these old patterns of identity distortion and physiological dysregulation begin to quiet down, people begin seeing themselves less through the filters of their survival style identifications. This helps clients shift out of child consciousness into adult consciousness. Through inquiry, clients receive support and guidance to connect with what’s real for them in the here and now.

Roseville Immigration Lawyer, located in Roseville, California, is led by attorney Aleksandra Gontaryuk, who has personal experience as a refugee. The firm offers a wide range of immigration services, including family-based green cards, naturalization, and removal defense. With a unique, empathetic perspective and fluency in Russian, Ukrainian, and Spanish, Roseville Immigration Lawyer is dedicated to providing personalized legal support to clients from diverse backgrounds.

Learn your coaching type. There are many types of coachable leaders. Before entering a coaching engagement, spend some time determining what type of client you are and ways in which a coach could support you.

The sustained release of cortisol in states of chronic stress results in the disruption of two things vital for learning: neuroplasticity and hippocampal health (Podgorny & Gulyaeva, 2021; Raffington et al., 2018). It inhibits neuroplasticity by inhibiting protein synthesis, an essential aspect of brain building. At the same time, it results in the death of hippocampal neurons through the disruption of cellular processes of homeostasis. At its core, psychotherapy is a learning process which relies on our clients’ ability to learn new information and practice new ways of being. From specific stress reduction techniques to the soothing effects of a supportive relationship, stress modulation and success in psychotherapy go hand in hand. Thus, stress reduction skills should not be limited only to those complaining of stress disorders, but should be a central part of our work with all clients. While evolution once favored an anxious gene, fitness in our contemporary world may require a state of mind and brain that is open to new learning, mindfulness, and relaxation.

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Finding the Best Immigration Lawyer in Sydney: Services offered Navigating the complex landscape of immigration law can be daunting, especially in a city as diverse and bustling as Sydney. The right immigration lawyer can be an invaluable asset by providing essential advice and support. Here is a closer look at the services offered by the best immigration lawyers in Sydney and how they can help you during your immigration journey. Help with visa application One of the primary services provided by immigration attorneys is assistance with visa applications. There are different visa categories in Australia, including: Skilled Worker Visa: For individuals with specific skills that are in demand in Australia. Family visas: For reunification of family members, including partner, child and parent visas. Student visa: For those who want to study in Australia. Visitor visas: For short-term visits for tourism or business. The best immigration lawyers will help clients determine the most appropriate visa category, prepare the necessary documentation, and ensure correct and timely submission of applications. Legal advice and representation Immigration law can be complex, with ever-changing rules and regulations. An experienced immigration attorney provides legal advice customized to your situation. They can clarify complex legal jargon, outline your rights and responsibilities, and discuss the potential risks and benefits of different immigration options. If your application is refused or if you face visa cancellation, an experienced lawyer will represent you in appeals or judicial reviews. Their experience in handling such cases can greatly increase your chances of a favorable outcome. Preparation for interviews Many visa applications require interviews with immigration authorities. The best immigration attorneys will prepare you for these interviews by conducting mock interviews and advising you on how to effectively present your case. They will help you understand the types of questions that may come up and how to confidently answer them, ensuring that you are well prepared for the day. Compliance and Legal Obligations Once you have obtained a visa, it is essential to meet its conditions. Immigration attorneys provide advice on your responsibilities as a visa holder and help you understand what it takes to avoid violations that could jeopardize your immigration status. This includes understanding employment rights, study requirements and reporting obligations. Applications for permanent residence and citizenship For many immigrants, the ultimate goal is to achieve permanent residency and eventually citizenship. Immigration attorneys can help you with permanent residency applications, guide you through the points test and ensure that you meet all the necessary requirements. In addition, if you want to apply for Australian citizenship, an immigration lawyer can help you understand the eligibility criteria, prepare your application and deal with any issues. They can also help you prepare for your citizenship test and ensure you are ready to demonstrate your knowledge of Australian history, culture and values. Help with special cases Some immigration situations are more complicated than others. The best immigration lawyers are equipped to handle special cases, including: Refugee and Humanitarian Visas: For those seeking asylum in Australia due to persecution or significant risk in their home country. Employer-sponsored visas: We help businesses sponsor foreign workers and ensure compliance with labor laws. Health and Character Issues: Addressing issues that may arise from health screenings or character evaluations, helps clients prepare necessary documentation and appeals. Consulting services for businesses If you are a business looking to hire talent from overseas, an immigration attorney can provide essential services. They can h

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Gibbs (2003) and others (e.g., Straus, Richardson, Glaziou, & Haynes, 2005) have provided detailed suggestions in this regard. Some general principles for clinicians are as follows. Evidence from multiple studies is always preferred to results of a single study. Systematic reviews of research are preferable to traditional narrative reviews. Thus, clinicians should look for systematic reviews, mindful of the fact that these reviews vary in quality. The Cochrane and Campbell Collaborations are good sources of high-quality systematic reviews. Clinicians can and should assess potential sources of bias in any review. The characteristics of systematic reviews described in this chapter can be used as a yardstick that clinicians can use to judge how well specific reviews measure up. The QUOROM statement (Moher et al., 1999) provides guidance about what to look for in reports on systematic reviews, as does a recent report by Shea et al. (2007). When relevant reviews are not available, out of date, or potentially biased, clinicians can identify individual studies and assess the credibility of those studies, using one of many tools developed for this purpose (e.g., Gibbs, 2003). It would be ideal if clinicians were able to rely on others to produce valid research syntheses. Above all, clinicians should remember that critical thinking is crucial to understanding and using evidence. Authorities, expert opinion, and lists of ESTs provide insufficient evidence for sound clinical practice. Further, clinicians must determine how credible evidence relates to the particular needs, values, preferences, circumstances, and ultimately, the responses of their clients. Clinicians and researchers also need to have an effect on policy so that EBP is not interpreted in a way that unfairly restricts treatments. Policymakers and others can be educated about the nature of EBP. EBP is a process aimed at informing the choices that clinicians make. It should inform and enhance practice, “increasing, not dictating, choice” (Dickersin, Straus, & Bero, 2007, p. s10). EBP supports choices among alternative treatments that have similar effects. It supports the choice of a less effective alternative, when an effective treatment is not acceptable to a client. Policymakers and others can be educated about the nature of evidence and methods of research synthesis. Empirical evidence is tentative, and it evolves over time as new information is added to the knowledge base. At present, there is insufficient evidence about the effectiveness of most psychological and psychosocial treatments (including some so-called empirically supported treatments). Policymakers need to understand that most lists of effective treatments are not based on rigorous systematic reviews; thus, they are not necessarily based on sound evidence. It makes little sense to base policy decisions on lists of preferred treatments because this limits consumer choice. Lists of selected or preferred treatments should not restrict the use of other potentially effective treatments. Policies that restrict treatments that have been shown to be harmful or ineffective, however, are of benefit. Lists of harmful or wasteful treatments could be compiled to discourage their use.

Tech Live Connect | Software Update Tech Live Connect to commercially operate in 2011, with its first base in Singapore. Since its inception, the company has been providing optimum technology services to household and corporate clients. The company is being ran by a team of hardworking professionals who have also made excellent customer service a huge part of their job. From providing simple computer set-up and troubleshooting support to its client base, TLC has since then expanded its services to Software Update Network Set up Network Security Malware Removal PC Speed up System/application set up Installation assistance Device set up Device sync System tune-up

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Form the habit of going the extra mile, giving service that is not expected, for this attracts friends, clients, and supporters in many ways

Once you’ve taken the time to develop a comprehensive list of differentiators, you will want to use them quickly and efficiently to support the value propositions you offer.

Action Steps 1. Look for common characteristics, such as age and gender, among your profitable clients that also refer business. 2. Uncover a common frustration among your target market. 3. Write a description of your ideal target market in terms that are easy to communicate. 4. Determine whether your ideal target market is large enough to support your business.

support – a coach helps individual coachees, or clients, through certain processes, decisions or problems goals – the aims or goals of the coachee are clearly defined near the start of the coach-coachee relationship. A path to that goal is mapped out and followed. facilitation – coaching uses many different techniques but they are predominantly facilitating in style. A coach is someone whose job is to help people learn rather than to teach them. questions – One way that coaches help rather than teach is by asking questions. This way, coachees articulate for themselves what they want and how to get there and, in so doing, show that the answers lie in the coachee, not the coach. listening – Coaches are genuinely interested. Their curiosity leads them to a better understanding of their coachees’ hopes and goals, as well as their worries and doubts. optimism – Coaches help their coachees to realise their possibilities, to realise that yes, they can achieve their goals.

I first met this young client when he was eight years old. He was very shy with a calm disposition. He had been diagnosed with a sensory processing disorder and his parents had hired a special tutor. His mother and father were already clients of mine, and his mother was very conscientious with his diet. She was most concerned about his extreme fatigue, how difficult it was to get him up in the morning, and how difficult it was for him to fall asleep. He was also falling asleep at school. In addition, she was concerned he was having difficulty remembering his schoolwork. With sensory processing disorder, children may have difficulty concentrating, planning and organizing, and responding appropriately to external stimuli. It is considered to be a learning disorder that fits into the autism spectrum of disorders. To target his diet and nutritional supplementation, I recommended a comprehensive blood panel, an adrenal profile, a food sensitivity panel, and an organic acids profile to determine vitamin, mineral, and energy deficiency status. His blood panel indicated low thyroid function, iron deficiency, and autoimmune thyroid. His adrenal profile indicated adrenal fatigue. His organic acids test indicated low B vitamins and zinc, low detoxification capacity, and low levels of energy nutrients, particularly magnesium. He was also low in omega-3 fatty acids and sensitive to gluten, dairy, eggs, and corn. Armed with all of that information, he and I worked together to develop a diet based on his test results. I like to involve children in the designing of their diet. That way they get to include the foods they like, learn how to make healthy substitutions for foods they love but can no longer eat, and learn how to improve their overall food choices. He also learned he needed to include protein at all meals, have snacks throughout the day, and what constitutes a healthy snack. I recommended he start with a gut restoration protocol along with iron support; food sensitivities often go hand in hand with leaky gut issues. This would also impact brain function. In the second phase of his program, I added inositol and serotonin support for sleep, thyroid support, DHA, glutathione support (to help regulate autoimmunity), a vitamin and mineral complex, fish oils, B-12, licorice extract for his adrenals, and dopamine and acetylcholine support to improve his concentration, energy, and memory. Within a month, his parents reported that he was falling asleep easily and would wake up with energy in the morning. His concentration improved, as did his ability to remember what he had learned at school. He started to play sports in the afternoon and took the initiative to let his mom know what foods not to include in his diet. He is still on his program three years later, and the improvements

What is needed at this time is an increased focus on coding clients that can support ARM evaluation and a parallel increase of new ARM-style implementations and message designs.