Business Correspondence Quotes

In business, sir, one has no friends, only correspondents.

If climate drives business results, what drives climate? 50-70% of how employees perceive their organization’s climate corresponds to the actions of one person: their manager.

Given that the world we see through our mind’s eye is limited, if we can train our mind and choose wisely where to focus, then we will be able to experience the world corresponding to the state of our mind.

It gave me a queer feeling. Yesterday or the day before, while I had been going about my business, quietly and in private, some unknown person ― some stranger ― had gone to the trouble of marking my name on this envelope.

Every business problem corresponds to a failure in capital allocation.

It's a tough job being somebody's personal assistant. You have to anwser their phone, manage their correspondence, run their errands, pay their bills, arrange their schedule, and basically do whatever tasks, menial to major, they are too busy or self absorbed or distracted or pampered or disinterested to do themselves.

After that, I'll release it to every business correspondent in Fleet Street.

Child sexual abuse teaches us lessons about power- who has it and who doesn't. These lessons, experienced on a bodily level, transfer into the deepest levels of our conscious and subconscious being, and correspond with other oppressive systems. Widespread child sexual abuse supports a racist, sexist, classist and ableist society that attempts to train citizens into docility and unthinking acceptance of whatever the government and big business deem fit to hand out.

Living is made up of these little things - a day to day business punctuated with things seen, seen best when we weren't looking for them, or things that just happened to us while we were walking "dully along" and that we ought to notice these things. It is very easy to bandage the eyes and tell everyone that life is dull. But I am called odd by these people because I really don't think so. I try to make the day have a THING in it, and it usually does whether I try or not. And that makes the day. Period. But I am purposeless. I am talking of this far too seriously, but it rather hurts when I think that I was once very vulnerable to the charges that come my way. I have tried so damned hard to put a thing as simply as it appeared to me, and tried too damned hard not to let myself blow up a simple happening into a symbol of unrequited love but to leave it as it is. shit.

Have you no friends who could assist you?" Morrel smiled mournfully. "In business, sir," said he, "one has no friends, only correspondents.

In business, sir," said he, "one has no friends, only correspondents.

Abelman’s Dry Goods Kansas City, Missouri U.S.A. Mr. I. Abelman, Mongoloid, Esq.: We have received via post your absurd comments about our trousers, the comments revealing, as they did, your total lack of contact with reality. Were you more aware, you would know or realize by now that the offending trousers were dispatched to you with our full knowledge that they were inadequate so far as length was concerned. “Why? Why?” You are, in your incomprehensible babble, unable to assimilate stimulating concepts of commerce into your retarded and blighted worldview. The trousers were sent to you (1) as a means of testing your initiative (A clever, wide-awake business concern should be able to make three-quarter-length trousers a byword of masculine fashion. Your advertising and merchandising programs are obviously faulty.) and (2) as a means of testing your ability to meet the standards requisite in a distributor of our quality product. (Our loyal and dependable outlets can vend any trouser bearing the Levy label no matter how abominable their design and construction. You are apparently a faithless people.) We do not wish to be bothered in the future by such tedious complaints. Please confine your correspondence to orders only. We are a busy and dynamic organization whose mission needless effrontery and harassment can only hinder. If you molest us again, sir, you may feel the sting of the lash across your pitiful shoulders. Yours in anger, Gus Levy, Pres.

Under NAFTA, businesses, their property and their money can travel back and forth across national borders with relative ease, while workers who try to do the same are dubbed illegal, and are snatched off the streets and off factory floors, and are carted back over the borders they crossed. In the "free market" of NAFTA, the freedom is for the wealth and personnel of the capitalists- the thieves- there is no corresponding freedom for the refugees of land theft and conquest whose only capital is their daily toil. Capitalism is the immense and widely celebrated ideological package used to rewrap theft as freedom, to recast imperialism as democracy. (273) Mexico Unconquered

Embi: And you're supposed to be so good at mending primuses, pastor Jón! Pastor Jón: And correspondingly bad at Baroque art. Embi: How do you know there are 133 pieces? Who has had time to dismantle this work of art so carefully? Or to count the bits? Pastor Jón: No one is so busy that he hasn't the time to dismantle a work of art. Then scholars wake up and count the pieces.

Jamaica was the Ophir of the West of Scotland in those times. Upon its sugar fields and by the agency of its slave labour, Glasgow slowly emerged from its primeval state of small borough town, to be a business centre, rivalling and soon surpassing Bristol in its West India trade.

There has been so much action in the past,” said D.H. Lawrence, “especially sexual action, a wearying repetition over and over, without a corresponding thought, a corresponding realization. Now our business is to realize sex. Today the full conscious realization of sex is even more important than the act itself.

Certainly, Gentlemen, it ought to be the happiness and glory of a representative to live in the strictest union, the closest correspondence, and the most unreserved communication with his constituents. Their wishes ought to have great weight with him; their opinions high respect; their business unremitted attention. It is his duty to sacrifice his repose, his /pleasure, his satisfactions, to theirs/, --- and above all, ever, and in all cases, to prefer their interest to his own. But his unbiased opinion, his mature judgement, his enlightened conscience, he ought not to sacrifice to you, to any man, or to any set of men living. These he does not derive from your pleasure, --- no, nor from the law and the Constitution. They are a trust from Providence, for the abuse of which he is deeply answerable. Your Representative owes you, not his industry only, but his judgement; and he betrays, instead of serving you, if he sacrifices it to your opinions.

That was perfect, because Tracey knows Jon better than anybody, and what he might really want, and what he’s capable of saying he wants. Plus, also, I think in the back of both my head and Stephen’s was, if Jon is really pissed afterward, we can say, “Hey, Tracey said it was okay!” STEPHEN COLBERT: Find somebody to throw under the bus—that’s the first rule of show business.

According to royal doctrine, the king’s role as defender of Egypt (and the whole of creation) involved the corresponding defeat of Egypt’s neighbors (who stood for chaos). To instill and foster a sense of national identity, it suited the ruling elite—as leaders have discovered throughout history—to cast all foreigners as the enemy. An ivory label from the tomb of Narmer shows a Palestinian dignitary stooping in homage before the Egyptian king. At the same time, in the real world, Egypt and Palestine were busy engaging in trade. The xenophobic ideology masked the practical reality.

My concern with democracy is highly specific. It begins in observing the remarkable fact that, while democracy means a government accountable to the electorate, our rulers now make us accountable to them. Most Western governments hate me smoking, or eating the wrong kind of food, or hunting foxes, or drinking too much, and these are merely the surface disapprovals, the ones that provoke legislation or public campaigns. We also borrow too much money for our personal pleasures, and many of us are very bad parents. Ministers of state have been known to instruct us in elementary matters, such as the importance of reading stories to our children. Again, many of us have unsound views about people of other races, cultures, or religions, and the distribution of our friends does not always correspond, as governments think that it ought, to the cultural diversity of our society. We must face up to the grim fact that the rulers we elect are losing patience with us. No philosopher can contemplate this interesting situation without beginning to reflect on what it can mean. The gap between political realities and their public face is so great that the term “paradox” tends to crop up from sentence to sentence. Our rulers are theoretically “our” representatives, but they are busy turning us into the instruments of the projects they keep dreaming up. The business of governments, one might think, is to supply the framework of law within which we may pursue happiness on our own account. Instead, we are constantly being summoned to reform ourselves. Debt, intemperance, and incompetence in rearing our children are no doubt regrettable, but they are vices, and left alone, they will soon lead to the pain that corrects. Life is a better teacher of virtue than politicians, and most sensible governments in the past left moral faults to the churches. But democratic citizenship in the twenty-first century means receiving a stream of improving “messages” from politicians. Some may forgive these intrusions because they are so well intentioned. Who would defend prejudice, debt, or excessive drinking? The point, however, is that our rulers have no business telling us how to live. They are tiresome enough in their exercise of authority—they are intolerable when they mount the pulpit. Nor should we be in any doubt that nationalizing the moral life is the first step towards totalitarianism. We might perhaps be more tolerant of rulers turning preachers if they were moral giants. But what citizen looks at the government today thinking how wise and virtuous it is? Public respect for politicians has long been declining, even as the population at large has been seduced into demanding political solutions to social problems. To demand help from officials we rather despise argues for a notable lack of logic in the demos. The statesmen of eras past have been replaced by a set of barely competent social workers eager to take over the risks of our everyday life. The electorates of earlier times would have responded to politicians seeking to bribe us with such promises with derision. Today, the demos votes for them.

Perhaps I should admit on the title page that this book is "By L. Frank Baum and his correspondents," for I have used many suggestions conveyed to me in letters from children. Once on a time I really imagined myself "an author of fairy tales," but now I am merely an editor or private secretary for a host of youngsters whose ideas I am requested to weave into the thread of my stories...My, what imaginations these children have developed! Sometimes I am fairly astounded by their daring an genius. There will be no lack of fairy-tale authors in the future, I am sure. My readers have told me what to do with Dorothy, and Aunt Em and Uncle Henry, and I have obeyed their mandates. They have also given me a variety of subjects to write about in the future: enough, in fact, to keep me busy for some time. I am very proud of this alliance. Children love these stories because children have helped to create them. My readers know what they want and realize I try to please them. The result is satisfactory to the publishers, to me, and (I am quite sure) to the children. I hope, my dears, it will be a long time before we are obliged to dissolve partnership.

Minority world is a term denoting the geographical areas and countries usually imagined as the “West” (west of what?). It corresponds with the term majority world, which comes to replace the use of the problematic term “third world.” It allows us to keep in mind that, while minority-world thinkers have been busy pathologizing sex, gender, and desire, many majority-world societies have long had mainstream, socially acceptable patterns of practices and behaviors that minority-world people might understand as “queer.

There is no branch of education called so universally into requisition as the art of letter writing; no station, high or low, where the necessity for correspondence is not felt; no person, young or old, who does not, at some time, write, cause to be written, and receive letters. From the President in his official capacity, with the busy pens of secretaries constantly employed in this branch of service, to the Irish laborer who, unable to guide a pen, writes, also by proxy, to his kinsfolks across the wide ocean; all, at some time, feel the desire to transmit some message, word of love, business, or sometimes enmity, by letter.

Success follows exactly the same pattern … in reverse. If you plan to make ten calls and you go beyond your quota to fifteen, you’re ahead by five phone calls … today. Do the same with your correspondence and your savings plan and soon you’ll see the accumulated fruits of your diligence over a year and, eventually, over a lifetime.

There is a correspondence between economic trends and trends in human psychology. The result of this correspondence is a wave function which permeates economic realities with ebbs and flows of economic activity. People who learn to identify the correspondence may then learn to ride the wave by aligning their actions with the ebbs and flows of opportunity.

Mussolini and Ciano, in black Fascist uniforms, sauntered along behind the two ridiculous-looking Englishmen, Musso displaying a fine smirk on his face the whole time. When he passed me he was joking under his breath with his son-in-law, passing wise-cracks. He looks much older, much more vulgar than he used to, his face having grown fat. My local spies tell me he is much taken with a blonde young lady of nineteen whom he’s installed in a villa across from his residence and that the old vigour and concentration on business is beginning to weaken. Chamberlain, we’re told, much affected by the warmth of the greeting he got at the stations along the way to Rome. Can it be he doesn’t know how they’re arranged?

Roy was very modest about his first novel. It was short, neatly written, and, as is everything he has produced since, in perfect taste. He sent it with a pleasant letter to all the leading writers of the day, and in this he told each one how greatly he admired his works, how much he had learned from his study of them, and how ardently he aspired to follow, albeit at a humble distance, the trail his correspondent had blazed. He laid his book at the feet of a great artist as the tribute of a young man entering upon the profession of letters to one whom he would always look up to as his master. Deprecatingly, fully conscious of his audacity in asking so busy a man to waste his time on a neophyte’s puny effort, he begged for criticism and guidance.

Thirty years ago, travel agents made our airline and rail reservations, salesclerks helped us find what we were looking for in stores, and professional typists or secretaries helped busy people with their correspondence. Now we do most of those things ourselves. The information age has off-loaded a great deal of the work previously done by people we could call information specialists onto all of the rest of us. We are doing the jobs of ten different people while still trying to keep up with our lives, our children and parents, our friends, our careers, our hobbies, and our favorite TV shows. It’s no wonder that sometimes one memory gets confounded with another, leading us to show up in the right place but on the wrong day, or to forget something as simple as where we last put our glasses or the remote.

There is only one solutide, and it is vast and not easy to bear and almost everyone has moments when they would happily exchange it for some form of company, be it ever so banal or trivial, for the illusion of some slight correspondence with whoever one happens to come across, however unworthy...But perhaps those are precisely the hours when solitude grows, for its growth is painful like the growth of boys and sad like the beginning of spring. But that must not put you off. What is needed is this, and this alone: solitude, great inner loneliness. Going into oneself and not meeting anyone for hours - that is what one must arrive at. Loneliness of the kind one knew as a child, when the grown-ups went back and forth bound up in things which seemed grave and weighty because they looked so busy, and because one had no idea what they were up to.

There is only one solitude, and it is vast and not easy to bear and almost everyone has moments when they would happily exchange it for some form of company, be it ever so banal or trivial, for the illusion of some slight correspondence with whoever one happens to come across, however unworthy...But perhaps those are precisely the hours when solitude grows, for its growth is painful like the growth of boys and sad like the beginning of spring. But that must not put you off. What is needed is this, and this alone: solitude, great inner loneliness. Going into oneself and not meeting anyone for hours - that is what one must arrive at. Loneliness of the kind one knew as a child, when the grown-ups went back and forth bound up in things which seemed grave and weighty because they looked so busy, and because one had no idea what they were up to.

September 22nd. [1860] (To Mrs. M. J. Green) Your kind congratulatory letter of August was received in due course, and should have been answered sooner. The truth is I have never corresponded much with ladies; and hence I postpone writing letters to them, as a business which I do not understand. I can only say now I thank you for the good opinion you express of me, fearing, at the same time, I may not be able to maintain it through life.

One writer, Gardiner Hubbard, described the American telegraph system as "peculiarly a business system; eighty per cent of the messages are on business matters… . the managers of the telegraph know that their business customers want the quickest and best service, and care more for dispatch than low tariffs. Thus the great difference between the telegraph systems of Europe and America is that [in Europe], the telegraph is used principally for social correspondence, here by businessmen for business purposes." The

Rolf Ekeus came round to my apartment one day and showed me the name of the Iraqi diplomat who had visited the little West African country of Niger: a statelet famous only for its production of yellowcake uranium. The name was Wissam Zahawi. He was the brother of my louche gay part-Kurdish friend, the by-now late Mazen. He was also, or had been at the time of his trip to Niger, Saddam Hussein's ambassador to the Vatican. I expressed incomprehension. What was an envoy to the Holy See doing in Niger? Obviously he was not taking a vacation. Rolf then explained two things to me. The first was that Wissam Zahawi had, when Rolf was at the United Nations, been one of Saddam Hussein's chief envoys for discussions on nuclear matters (this at a time when the Iraqis had functioning reactors). The second was that, during the period of sanctions that followed the Kuwait war, no Western European country had full diplomatic relations with Baghdad. TheVatican was the sole exception, so it was sent a very senior Iraqi envoy to act as a listening post. And this man, a specialist in nuclear matters, had made a discreet side trip to Niger. This was to suggest exactly what most right-thinking people were convinced was not the case: namely that British intelligence was on to something when it said that Saddam had not ceased seeking nuclear materials in Africa. I published a few columns on this, drawing at one point an angry email from Ambassador Zahawi that very satisfyingly blustered and bluffed on what he'd really been up to. I also received—this is what sometimes makes journalism worthwhile—a letter from a BBC correspondent named Gordon Correa who had been writing a book about A.Q. Khan. This was the Pakistani proprietor of the nuclear black market that had supplied fissile material to Libya, North Korea, very probably to Syria, and was open for business with any member of the 'rogue states' club. (Saddam's people, we already knew for sure, had been meeting North Korean missile salesmen in Damascus until just before the invasion, when Kim Jong Il's mercenary bargainers took fright and went home.) It turned out, said the highly interested Mr. Correa, that his man Khan had also been in Niger, and at about the same time that Zahawi had. The likelihood of the senior Iraqi diplomat in Europe and the senior Pakistani nuclear black-marketeer both choosing an off-season holiday in chic little uranium-rich Niger… well, you have to admit that it makes an affecting picture. But you must be ready to credit something as ridiculous as that if your touching belief is that Saddam Hussein was already 'contained,' and that Mr. Bush and Mr. Blair were acting on panic reports, fabricated in turn by self-interested provocateurs.

WHEN I DESCRIBED THE TUMOR IN MY ESOPHAGUS as a “blind, emotionless alien,” I suppose that even I couldn’t help awarding it some of the qualities of a living thing. This at least I know to be a mistake: an instance of the pathetic fallacy (angry cloud, proud mountain, presumptuous little Beaujolais) by which we ascribe animate qualities to inanimate phenomena. To exist, a cancer needs a living organism, but it cannot ever become a living organism. Its whole malice—there I go again—lies in the fact that the “best” it can do is to die with its host. Either that or its host will find the measures with which to extirpate and outlive it. But, as I knew before I became ill, there are some people for whom this explanation is unsatisfying. To them, a rodent carcinoma really is a dedicated, conscious agent—a slow–acting suicide–murderer—on a consecrated mission from heaven. You haven’t lived, if I can put it like this, until you have read contributions such as this on the websites of the faithful: Who else feels Christopher Hitchens getting terminal throat cancer [sic] was God’s revenge for him using his voice to blaspheme him? Atheists like to ignore FACTS. They like to act like everything is a “coincidence.” Really? It’s just a “coincidence” [that] out of any part of his body, Christopher Hitchens got cancer in the one part of his body he used for blasphemy? Yeah, keep believing that, Atheists. He’s going to writhe in agony and pain and wither away to nothing and then die a horrible agonizing death, and THEN comes the real fun, when he’s sent to HELLFIRE forever to be tortured and set afire. There are numerous passages in holy scripture and religious tradition that for centuries made this kind of gloating into a mainstream belief. Long before it concerned me particularly I had understood the obvious objections. First, which mere primate is so damn sure that he can know the mind of god? Second, would this anonymous author want his views to be read by my unoffending children, who are also being given a hard time in their way, and by the same god? Third, why not a thunderbolt for yours truly, or something similarly awe–inspiring? The vengeful deity has a sadly depleted arsenal if all he can think of is exactly the cancer that my age and former “lifestyle” would suggest that I got. Fourth, why cancer at all? Almost all men get cancer of the prostate if they live long enough: It’s an undignified thing but quite evenly distributed among saints and sinners, believers and unbelievers. If you maintain that god awards the appropriate cancers, you must also account for the numbers of infants who contract leukemia. Devout persons have died young and in pain. Betrand Russell and Voltaire, by contrast, remained spry until the end, as many psychopathic criminals and tyrants have also done. These visitations, then, seem awfully random. My so far uncancerous throat, let me rush to assure my Christian correspondent above, is not at all the only organ with which I have blasphemed. And even if my voice goes before I do, I shall continue to write polemics against religious delusions, at least until it’s hello darkness my old friend. In which case, why not cancer of the brain? As a terrified, half–aware imbecile, I might even scream for a priest at the close of business, though I hereby state while I am still lucid that the entity thus humiliating itself would not in fact be “me.” (Bear this in mind, in case of any later rumors or fabrications.)

busy, as if hearing the command ‘Increase and multiply and replenish the earth.’” In so writing, Muir turned Genesis on its head, according to biographer Stephen Fox, “for in the Bible it ordered man to multiply and then ‘subdue’ the world to his own purposes, to establish ‘dominion . . . over every living thing that moveth upon the earth.’” In Muir’s version, all natural organisms were to reproduce for their own purposes, not to serve man alone. “In his pantheism,” Fox wrote, Muir “sensed a corresponding affinity with their [Tlingit] religious ideas. Freed of Christianity’s human conceits, they prayed to nature gods and allowed nonhuman creatures—like Stickeen—into their heaven.

Weak and trembling from passion, Major Flint found that after a few tottering steps in the direction of Tilling he would be totally unable to get there unless fortified by some strong stimulant, and turned back to the club-house to obtain it. He always went dead-lame when beaten at golf, while Captain Puffin was lame in any circumstances, and the two, no longer on speaking terms, hobbled into the club-house, one after the other, each unconscious of the other's presence. Summoning his last remaining strength Major Flint roared for whisky, and was told that, according to regulation, he could not be served until six. There was lemonade and stone ginger-beer. You might as well have offered a man-eating tiger bread and milk. Even the threat that he would instantly resign his membership unless provided with drink produced no effect on a polite steward, and he sat down to recover as best he might with an old volume of Punch. This seemed to do him little good. His forced abstemiousness was rendered the more intolerable by the fact that Captain Puffin, hobbling in immediately afterwards, fetched from his locker a large flask of the required elixir, and proceeded to mix himself a long, strong tumblerful. After the Major's rudeness in the matter of the half-crown, it was impossible for any sailor of spirit to take the first step towards reconciliation. Thirst is a great leveller. By the time the refreshed Puffin had penetrated half-way down his glass, the Major found it impossible to be proud and proper any longer. He hated saying he was sorry (no man more) and he wouldn't have been sorry if he had been able to get a drink. He twirled his moustache a great many times and cleared his throat--it wanted more than that to clear it--and capitulated. "Upon my word, Puffin, I'm ashamed of myself for--ha!--for not taking my defeat better," he said. "A man's no business to let a game ruffle him." Puffin gave his alto cackling laugh. "Oh, that's all right, Major," he said. "I know it's awfully hard to lose like a gentleman." He let this sink in, then added: "Have a drink, old chap?" Major Flint flew to his feet. "Well, thank ye, thank ye," he said. "Now where's that soda water you offered me just now?" he shouted to the steward. The speed and completeness of the reconciliation was in no way remarkable, for when two men quarrel whenever they meet, it follows that they make it up again with corresponding frequency, else there could be no fresh quarrels at all. This one had been a shade more acute than most, and the drop into amity again was a shade more precipitous.

In the scenario I currently favor, life was regulated at first without feelings of any sort. There was no mind and no consciousness. There was a set of homeostatic mechanisms blindly making the choices that would turn out to be more conducive to survival. The arrival of nervous systems, capable of mapping and image making, opened the way for simple minds to enter the scene. During the Cambrian explosion, after numerous mutations, certain creatures with nervous systems would have generated not just images of the world around them but also an imagetic counterpart to the busy process of life regulation that was going on underneath. This would have been the ground for a corresponding mental state, the thematic content of which would have been valenced in tune with the condition of life, at that moment, in that body. The quality of the ongoing life state would have been felt.

Our fundamental impulses are neither good nor bad: they are ethically neutral. Education should aim at making them take forms that are good. The old method, still beloved by Christians, was to thwart instinct; the new method is to train it. Take love of power: it is useless to preach Christian humility, which merely makes the impulse take hypocritical forms. What you have to do is to provide beneficent outlets for it. The original native impulse can be satisfied in a thousand ways—oppression, politics, business, art, science, all satisfy it when successfully practised. A man will choose the outlet for his love of power that corresponds with his skill; according to the type of skill given him in youth, he will choose one occupation or another. The purpose of our public schools is to teach the technique of oppression and no other; consequently they produce men who take up the white man’s burden. But if these men could do science, many of them might prefer it. Of two activities which a man has mastered, he will generally prefer the more difficult: no chess-player will play draughts. In this way, skill may be made to minister to virtue.

You’re worried about Anna?” “Anna and the baby, who, I can assure you, are not worried about me.” “Westhaven, are you pouting?” Westhaven glanced over to see his brother smiling, but it was a commiserating sort of smile. “Yes. Care to join me?” The commiserating smile became the signature St. Just Black Irish piratical grin. “Only until Valentine joins us. He’s so eager to get under way, we’ll let him break the trail when we depart in the morning.” “Where is he? I thought you were just going out to the stables to check on your babies.” “They’re horses, Westhaven. I do know the difference.” “You know it much differently than you knew it a year ago. Anna reports you sing your daughter to sleep more nights than not.” Two very large booted feet thunked onto the coffee table. “Do I take it your wife has been corresponding with my wife?” “And your daughter with my wife, and on and on.” Westhaven did not glance at his brother but, rather, kept his gaze trained on St. Just’s feet. Devlin could exude great good cheer among his familiars, but he was at heart a very private man. “The Royal Mail would go bankrupt if women were forbidden to correspond with each other.” St. Just’s tone was grumpy. “Does your wife let you read her mail in order that my personal marital business may now be known to all and sundry?” “I am not all and sundry,” Westhaven said. “I am your brother, and no, I do not read Anna’s mail. It will astound you to know this, but on occasion, say on days ending in y, I am known to talk with my very own wife. Not at all fashionable, but one must occasionally buck trends. I daresay you and Emmie indulge in the same eccentricity.” St. Just was silent for a moment while the fire hissed and popped in the hearth. “So I like to sing to my daughters. Emmie bears so much of the burden, it’s little enough I can do to look after my own children.” “You love them all more than you ever thought possible, and you’re scared witless,” Westhaven said, feeling a pang of gratitude to be able to offer the simple comfort of a shared truth. “I believe we’re just getting started on that part. With every child, we’ll fret more for our ladies, more for the children, for the ones we have, the one to come.” “You’re such a wonderful help to a man, Westhaven. Perhaps I’ll lock you in that nice cozy privy next time nature calls.” Which

The essence of Roosevelt’s leadership, I soon became convinced, lay in his enterprising use of the “bully pulpit,” a phrase he himself coined to describe the national platform the presidency provides to shape public sentiment and mobilize action. Early in Roosevelt’s tenure, Lyman Abbott, editor of The Outlook, joined a small group of friends in the president’s library to offer advice and criticism on a draft of his upcoming message to Congress. “He had just finished a paragraph of a distinctly ethical character,” Abbott recalled, “when he suddenly stopped, swung round in his swivel chair, and said, ‘I suppose my critics will call that preaching, but I have got such a bully pulpit.’ ” From this bully pulpit, Roosevelt would focus the charge of a national movement to apply an ethical framework, through government action, to the untrammeled growth of modern America. Roosevelt understood from the outset that this task hinged upon the need to develop powerfully reciprocal relationships with members of the national press. He called them by their first names, invited them to meals, took questions during his midday shave, welcomed their company at day’s end while he signed correspondence, and designated, for the first time, a special room for them in the West Wing. He brought them aboard his private railroad car during his regular swings around the country. At every village station, he reached the hearts of the gathered crowds with homespun language, aphorisms, and direct moral appeals. Accompanying reporters then extended the reach of Roosevelt’s words in national publications. Such extraordinary rapport with the press did not stem from calculation alone. Long before and after he was president, Roosevelt was an author and historian. From an early age, he read as he breathed. He knew and revered writers, and his relationship with journalists was authentically collegial. In a sense, he was one of them. While exploring Roosevelt’s relationship with the press, I was especially drawn to the remarkably rich connections he developed with a team of journalists—including Ida Tarbell, Ray Stannard Baker, Lincoln Steffens, and William Allen White—all working at McClure’s magazine, the most influential contemporary progressive publication. The restless enthusiasm and manic energy of their publisher and editor, S. S. McClure, infused the magazine with “a spark of genius,” even as he suffered from periodic nervous breakdowns. “The story is the thing,” Sam McClure responded when asked to account for the methodology behind his publication. He wanted his writers to begin their research without preconceived notions, to carry their readers through their own process of discovery. As they educated themselves about the social and economic inequities rampant in the wake of teeming industrialization, so they educated the entire country. Together, these investigative journalists, who would later appropriate Roosevelt’s derogatory term “muckraker” as “a badge of honor,” produced a series of exposés that uncovered the invisible web of corruption linking politics to business. McClure’s formula—giving his writers the time and resources they needed to produce extended, intensively researched articles—was soon adopted by rival magazines, creating what many considered a golden age of journalism. Collectively, this generation of gifted writers ushered in a new mode of investigative reporting that provided the necessary conditions to make a genuine bully pulpit of the American presidency. “It is hardly an exaggeration to say that the progressive mind was characteristically a journalistic mind,” the historian Richard Hofstadter observed, “and that its characteristic contribution was that of the socially responsible reporter-reformer.

The only word these corporations know is more,” wrote Chris Hedges, former correspondent for the Christian Science Monitor, National Public Radio, and the New York Times. They are disemboweling every last social service program funded by the taxpayers, from education to Social Security, because they want that money themselves. Let the sick die. Let the poor go hungry. Let families be tossed in the street. Let the unemployed rot. Let children in the inner city or rural wastelands learn nothing and live in misery and fear. Let the students finish school with no jobs and no prospects of jobs. Let the prison system, the largest in the industrial world, expand to swallow up all potential dissenters. Let torture continue. Let teachers, police, firefighters, postal employees and social workers join the ranks of the unemployed. Let the roads, bridges, dams, levees, power grids, rail lines, subways, bus services, schools and libraries crumble or close. Let the rising temperatures of the planet, the freak weather patterns, the hurricanes, the droughts, the flooding, the tornadoes, the melting polar ice caps, the poisoned water systems, the polluted air increase until the species dies. There are no excuses left. Either you join the revolt taking place on Wall Street and in the financial districts of other cities across the country or you stand on the wrong side of history. Either you obstruct, in the only form left to us, which is civil disobedience, the plundering by the criminal class on Wall Street and accelerated destruction of the ecosystem that sustains the human species, or become the passive enabler of a monstrous evil. Either you taste, feel and smell the intoxication of freedom and revolt or sink into the miasma of despair and apathy. Either you are a rebel or a slave. To be declared innocent in a country where the rule of law means nothing, where we have undergone a corporate coup, where the poor and working men and women are reduced to joblessness and hunger, where war, financial speculation and internal surveillance are the only real business of the state, where even habeas corpus no longer exists, where you, as a citizen, are nothing more than a commodity to corporate systems of power, one to be used and discarded, is to be complicit in this radical evil. To stand on the sidelines and say “I am innocent” is to bear the mark of Cain; it is to do nothing to reach out and help the weak, the oppressed and the suffering, to save the planet. To be innocent in times like these is to be a criminal.

The failure of Communism was consecrated in the fall of the Soviet Union. The remarkable thing is that, as in most cases when prophecy fails, the faith never faltered. Indeed, an alternative version had long been maturing, though cast into the shadows for a time by enthusiasm for the quick fix of revolution. It had, however, been maturing for at least a century and already had a notable repertoire of institutions available. We may call it Olympianism, because it is the project of an intellectual elite that believes that it enjoys superior enlightenment and that its business is to spread this benefit to those living on the lower slopes of human achievement. And just as Communism had been a political project passing itself off as the ultimate in scientific understanding, so Olympianism burrowed like a parasite into the most powerful institution of the emerging knowledge economy--the universities. We may define Olympianism as a vision of human betterment to be achieved on a global scale by forging the peoples of the world into a single community based on the universal enjoyment of appropriate human rights. Olympianism is the cast of mind dedicated to this end, which is believed to correspond to the triumph of reason and community over superstition and hatred. It is a politico-moral package in which the modern distinction between morals and politics disappears into the aspiration for a shared mode of life in which the communal transcends individual life. To be a moral agent is in these terms to affirm a faith in a multicultural humanity whose social and economic conditions will be free from the causes of current misery. Olympianism is thus a complex long-term vision, and contemporary Western Olympians partake of different fragments of it. To be an Olympian is to be entangled in a complex dialectic involving elitism and egalitarianism. The foundational elitism of the Olympian lies in self-ascribed rationality, generally picked up on an academic campus. Egalitarianism involves a formal adherence to democracy as a rejection of all forms of traditional authority, but with no commitment to taking any serious notice of what the people actually think. Olympians instruct mortals, they do not obey them. Ideally, Olympianism spreads by rational persuasion, as prejudice gives way to enlightenment. Equally ideally, democracy is the only tolerable mode of social coordination, but until the majority of people have become enlightened, it must be constrained within a framework of rights, to which Olympian legislation is constantly adding. Without these constraints, progress would be in danger from reactionary populism appealing to prejudice. The overriding passion of the Olympian is thus to educate the ignorant and everything is treated in educational terms. Laws for example are enacted not only to shape the conduct of the people, but also to send messages to them. A belief in the power of role models, public relations campaigns, and above all fierce restrictions on raising sensitive questions devant le peuple are all part of pedagogic Olympianism.

rang. “Hello,” said the editor. “London calling,” came the voice of the operator. “All right,” replied the editor. He recognized the voice of Terry Masters, special correspondent. His voice came clearly over the transatlantic telephone. “The Horror is attacking London in force,” he said. “There are thousands of them and they have completely surrounded the city. All roads are blocked. The government declared the city under martial rule a quarter of an hour ago and efforts are being made to prepare for resistance against the enemy.” “Just a second,” the editor shouted into the transmitter. He touched a button on his desk and in a moment an answering buzz told him he was in communication with the press-room. “Stop the presses!” he yelled into the speaking tube. “Get ready for a new front make-up!” “O.K.,” came faintly through the tube, and the editor turned back to the phone. “Now let’s have it,” he said, and the voice at the London end of the wire droned on, telling the story that in another half hour was read by a world which shuddered in cold fear even as it scanned the glaring headlines. * * * * “Woods,” said the editor of the Press to a reporter, “run over and talk to Dr. Silas White. He phoned me to send someone. Something about this Horror business.” Henry Woods rose from his chair without a word and walked from the office. As he passed the wire machine it was tapping out, with a maddeningly methodical slowness, the story of the fall of London. Only half an hour before it had rapped forth the flashes concerning the attack on Paris and Berlin. He passed out of the building into a street that was swarming with terrified humanity. Six months of terror, of numerous mysterious deaths, of villages blotted out, had set the world on edge. Now with London in possession of the Horror and Paris and Berlin fighting hopelessly for their lives, the entire population of the world was half insane with fright. Exhorters on street corners enlarged upon the end of the world, asking that the people prepare

BARGAIN-ISSUE PATTERN IN SECONDARY COMPANIES. We have defined a secondary company as one that is not a leader in a fairly important industry. Thus it is usually one of the smaller concerns in its field, but it may equally well be the chief unit in an unimportant line. By way of exception, any company that has established itself as a growth stock is not ordinarily considered “secondary.” In the great bull market of the 1920s relatively little distinction was drawn between industry leaders and other listed issues, provided the latter were of respectable size. The public felt that a middle-sized company was strong enough to weather storms and that it had a better chance for really spectacular expansion than one that was already of major dimensions. The depression years 1931–32, however, had a particularly devastating impact on the companies below the first rank either in size or in inherent stability. As a result of that experience investors have since developed a pronounced preference for industry leaders and a corresponding lack of interest most of the time in the ordinary company of secondary importance. This has meant that the latter group have usually sold at much lower prices in relation to earnings and assets than have the former. It has meant further that in many instances the price has fallen so low as to establish the issue in the bargain class. When investors rejected the stocks of secondary companies, even though these sold at relatively low prices, they were expressing a belief or fear that such companies faced a dismal future. In fact, at least subconsciously, they calculated that any price was too high for them because they were heading for extinction—just as in 1929 the companion theory for the “blue chips” was that no price was too high for them because their future possibilities were limitless. Both of these views were exaggerations and were productive of serious investment errors. Actually, the typical middle-sized listed company is a large one when compared with the average privately owned business. There is no sound reason why such companies should not continue indefinitely in operation, undergoing the vicissitudes characteristic of our economy but earning on the whole a fair return on their invested capital.

Consider, for example, a cichlid fish known as Haplochromis burtoni that comes from the lakes of East Africa.9 In this species, only a small number of males secure a breeding territory, and they are not discreet about their privileged social status. In contrast to their drably beige nonterritorial counterparts, territorial males sport bold splashes of red and orange, and intimidating black eye stripes. The typical day for a territorial male involves a busy schedule of unreconstructed masculinity: fighting off intruders, risking predation in order to woo a female into his territory, then, having inseminated her by ejaculating into her mouth, immediately setting off in pursuit of a new female. Add to this the fact that territorial males boast significantly larger testes and have higher circulating levels of testosterone than submissive nonterritorial males, and a T-Rex view of the situation seems almost irresistible. These high-T fish are kings indeed, presumably thanks to the effects of all that testosterone on their bodies, brain, and behavior. With a large dose of artistic license, we might even imagine the reaction were a group of feminist cichlid fish to start agitating for greater territorial equality between the sexes. It’s not discrimination, the feminist fish would be told, in tones of regret almost thick enough to hide the condescension, but testosterone. But even in the cichlid fish, testosterone isn’t the omnipotent player it at first seems to be. If it were, then castrating a territorial fish would be a guaranteed method of bringing about his social downfall. Yet it isn’t. When a castrated territorial fish is put in a tank with an intact nonterritorial male of a similar size, the castrated male continues to dominate (although less aggressively). Despite his flatlined T levels, the status quo persists.10 If you want to bring down a territorial male, no radical surgical operations are required. Instead, simply put him in a tank with a larger territorial male fish. Within a few days, the smaller male will lose his bold colors, neurons in a region of the brain involved in gonadal activity will reduce in size, and his testes will also correspondingly shrink. Exactly the opposite happens when a previously submissive, nonterritorial male is experimentally maneuvered into envied territorial status (by moving him into a new community with only females and smaller males): the neurons that direct gonadal growth expand, and his testes—the primary source of testosterone production—enlarge.11 In other words, the T-Rex scenario places the chain of events precisely the wrong way around. As Francis and his colleagues, who carried out these studies, conclude: “Social events regulate gonadal events.”12

He found all of this very cool, jumping right in to join me as we got down to the serious business of Chinese cuisine.

Anything acquired without effort, and without cost is generally unappreciated, often discredited; perhaps this is why we get so little from our marvelous opportunity in public schools. The SELF-DISCIPLINE one receives from a definite programme of specialized study makes up to some extent, for the wasted opportunity when knowledge was available without cost. Correspondence schools are highly organized business institutions. Their tuition fees are so low that they are forced to insist upon prompt payments. Being asked to pay, whether the student makes good grades or poor, has the effect of causing one to follow through with the course when he would otherwise drop it. The correspondence schools have not stressed this point sufficiently, for the truth is that their collection departments constitute the very finest sort of training on DECISION, PROMPTNESS, ACTION and THE HABIT OF FINISHING THAT WHICH ONE BEGINS. I learned this from experience, more than twenty-five years ago. I enrolled for a home study course in Advertising. After completing eight or ten lessons I stopped studying, but the school did not stop sending me bills. Moreover, it insisted upon payment, whether I kept up my studies or not. I decided that if I had to pay for the course (which I had legally obligated myself to do), I should complete the lessons and get my money's worth. I felt, at the time, that the collection system of the school was somewhat too well organized, but I learned later in life that it was a valuable part of my training for which no charge had been made. Being forced to pay, I went ahead and completed the course. Later in life I discovered that the efficient collection system of that school had been worth much in the form of money earned, because of the training in advertising I had so reluctantly taken.

Anything acquired without effort, and without cost is generally unappreciated, often discredited; perhaps this is why we get so little from our marvelous opportunity in public schools. The SELF-DISCIPLINE one receives from a definite programme of specialized study makes up to some extent, for the wasted opportunity when knowledge was available without cost. Correspondence schools are highly organized business institutions. Their tuition fees are so low that they are forced to insist upon prompt payments. Being asked to pay, whether the student makes good grades or poor, has the effect of causing one to follow through with the course when he would otherwise drop it. The correspondence schools have not stressed this point sufficiently, for the truth is that their collection departments constitute the very finest sort of training on DECISION, PROMPTNESS, ACTION and THE HABIT OF FINISHING THAT WHICH ONE BEGINS. I learned this from experience, more than twenty-five years ago. I enrolled for a home study course in Advertising. After completing eight or ten lessons I stopped studying, but the school did not stop sending me bills. Moreover, it insisted upon payment, whether I kept up my studies or not. I decided that if I had to pay for the course (which I had legally obligated myself to do), I should complete the lessons and get my money's worth. I felt, at the time, that the collection system of the school was somewhat too well organized, but I learned later in life that it was a valuable part of my training for which no charge had been made. Being forced to pay, I went ahead and completed the course. Later in life I discovered that the efficient collection system of that school had been worth much in the form of money earned, because of the training in advertising I had so reluctantly taken. We have in this country what is said to be the greatest public school system in the world. We have invested fabulous sums for fine buildings, we have provided convenient transportation for children living in the rural districts, so they may attend the best schools, but there is one astounding weakness to this marvelous system-IT IS FREE! One of the strange things about human beings is that they value only that which has a price. The free schools of America, and the free public libraries, do not impress people because they are free. This is the

Thought is not only power; it is also the form of all things. The conditions that we attract will correspond exactly to our mental pictures. It is quite necessary, then, that the successful business man should keep his mind on thoughts of happiness, which should produce cheerfulness instead of depression; he should radiate joy, and should be filled with faith, hope and expectancy.… Put every negative thought out of your mind once and for all. Declare your freedom. Know no matter what others may say, think or do, you are a success, now, and nothing can hinder you from accomplishing your goal.11

Something the Duke of Wellington once wrote to a nagging War Secretary popped into his head: “My lord, if I attempted to answer the mass of futile correspondence that surrounds me, I should be debarred from all serious business of campaigning.” Then the doughty general had concluded with more asperity than tact: “So long as I retain an independent position, I shall see that no officer under my command is debarred by attending to the futile driveling of mere quill driving in Your Lordship’s office — from attending to his first duty — which is, and always has been, so to train the private men under his command that they may, without question, beat any force opposed to them

As the private correspondence and public claims of the men leading this charge make clear, this new ideology was designed to defeat the state power its architects feared most—not the Soviet regime in Moscow, but Franklin D. Roosevelt’s New Deal administration in Washington. With ample funding from major corporations, prominent industrialists, and business lobbies such as the National Association of Manufacturers and the US Chamber of Commerce in the 1930s and 1940s, these new evangelists for free enterprise promoted a vision best characterized as “Christian libertarianism.

During his second day in office, he issued a circular to all customs collectors, demanding exact figures of the duties accumulated in each state. When they sent back suspiciously low numbers, Hamilton, who knew something about smuggling from St. Croix, suspected that it must be rife along the eastern seaboard, leading him to the next logical step. “I have under consideration the business of establishing guard boats,” he told one correspondent in perhaps the first recorded allusion to what would turn into the Coast Guard.4

The $10,000 Problem maps back to your IN. It’s all about solving an urgent problem in the context of an enthusiast market. Your UP is all about solving a Future Problem for the same customer in the same market. And finally, Players With Money is where your MAX comes in. You want to make sure you verify there are players with money in your market who are spending big bucks, and then in time have a corresponding MAX offer to serve them.

I almost always use dark grey for the graph title. This ensures that it stands out, but without the sharp contrast you get from pure black on white (rather, I preserve the use of black for a standout color when I’m not using any other colors). A number of preattentive attributes are employed to draw attention to the “Progress to date” trend: color, thickness of line, presence of data marker and label on the final point, and the size of the corresponding text.

How’s work?’ Martin asked. Behrouz was now a correspondent for the Wall Street Journal, which these days seemed to mean as much video journalism as prose. ‘Not bad.’ Behrouz smiled slightly. ‘Business people might be the last paying market left for real news. If they’re convinced that they’re getting fearlessly objective information, they’ll keep shelling out for it – while everyone else gives up caring and buries their head inside their favourite consensual reality.’ Martin laughed softly, self-conscious but grateful for a few words of real conversation, a lifeline out of the pit. ‘You’re not a fan of News Five Point Oh, then?’ ‘Don’t get me started. HigherTribe is worse, but they’re all pathological. What isn’t filtered and spun is just invented out of whole cloth.’ ‘Yeah.’ The replacement of journalism by rumour aggregators and group-think salons was a serious matter, but Martin’s enthusiasm for talking shop was already beginning to falter.

Many financial analysts will find Emerson and Emery more interesting and appealing stocks than the other two—primarily, perhaps, because of their better “market action,” and secondarily because of their faster recent growth in earnings. Under our principles of conservative investment the first is not a valid reason for selection—that is something for the speculators to play around with. The second has validity, but within limits. Can the past growth and the presumably good prospects of Emery Air Freight justify a price more than 60 times its recent earnings?1 Our answer would be: Maybe for someone who has made an in-depth study of the possibilities of this company and come up with exceptionally firm and optimistic conclusions. But not for the careful investor who wants to be reasonably sure in advance that he is not committing the typical Wall Street error of overenthusiasm for good performance in earnings and in the stock market.* The same cautionary statements seem called for in the case of Emerson Electric, with a special reference to the market’s current valuation of over a billion dollars for the intangible, or earning-power, factor here. We should add that the “electronics industry,” once a fair-haired child of the stock market, has in general fallen on disastrous days. Emerson is an outstanding exception, but it will have to continue to be such an exception for a great many years in the future before the 1970 closing price will have been fully justified by its subsequent performance. By contrast, both ELTRA at 27 and Emhart at 33 have the earmarks of companies with sufficient value behind their price to constitute reasonably protected investments. Here the investor can, if he wishes, consider himself basically a part owner of these businesses, at a cost corresponding to what the

We analyzed the ten tech companies worth over a billion dollars that went public in 2014 and 2015, and the average company spent a jaw-dropping $0.72 on sales and marketing for every $1.00 of sales during the three-year hypergrowth period before going public. As a matter of fact, one of the companies, Box, spent $1.59 for every $1.00 in sales! You’re probably wondering, how does a company like Box justify spending more money on sales and marketing than they generate in sales? The answer is “customer lifetime value.” Once Box mathematically proved that they could acquire a customer for less than the lifetime value (LTV) of that customer, they raised a war chest of investment capital and didn’t care if they spent more on sales and marketing than they generated in annual sales, because they knew that they would generate a big return in the long run. You probably don’t have access to a massive war chest of investment capital, but that doesn’t mean you are unable to invest more resources on growth. Instead of benchmarking your growth investment against customer lifetime value, benchmark against your bottom-line profits. Here is a list of financial scenarios and corresponding actions: If you desire growth and have a profitable business, operate at a break-even point and reinvest the profit, or a portion of the profit, back into growth. If you are running a break-even or unprofitable business, spend some time going through your expenditures looking for redundancies or unnecessary expenses. If you cannot find any opportunities to save money, prepare yourself to take a temporary pay cut (you can time this around your tax refund or right after your busy period if your business has seasonality). If you are unable to take a temporary pay cut, prepare yourself to work some extra hours (start by batching activities so you can spend a day per week working from home, and use the time you save when not having a work commute to invest in growth). If you are unable to take a temporary pay cut AND unable to work any extra hours, then read the paragraph below.

The good news is that you don’t need a Jeff to make this type of decision. You only need to ruthlessly stick to the simple-to-understand (but sometimes hard-to-follow) principles and process that insist on customer obsession, encourage thinking long term, value innovation, and stay connected to the details. None of us, including Jeff, knew exactly what we would end up building; it’s more like we stuck with the process and surrendered to where it was taking us. Prime was a perfect example of the multicausal, nonlinear way in which business initiatives both major and minor got decided on and executed at Amazon. Correspondingly, we can’t tell a linear story of how we came up with Prime because there isn’t one. Instead, this chapter will reflect that there were a lot of little tributaries that emptied into the river of Prime.

IV There are other ways women have been made to disappear. There is the business of naming. In some cultures women keep their names, but in most their children take the father’s name, and in the English-speaking world until very recently, married women were addressed by their husbands’ names, prefaced by Mrs. You stopped, for example, being Charlotte Brontë and became Mrs. Arthur Nicholls. Names erased a woman’s genealogy and even her existence. This corresponded to English law, as Blackstone enunciated it in 1765: