Automation Paradox Quotes

Paradox of Automation: the more efficient the Automated system, the more crucial the contribution of the human operators of that system.

Here lies the present paradox: work has totally triumphed over all other ways of existing, at the very moment when workers have become superfluous. Gains in productivity, outsourcing, mechanisation, automated and digital production have so progressed that they have almost reduced to zero the quantity of living labour necessary in the manufacture of any product. We are living the paradox of a society of workers without work, where entertainment, consumption and leisure only underscore the lack from which they are supposed to distract us.

The great paradox of automation is that the desire to eliminate human labor always generates new tasks for humans.

Just as the invention of new forms of industrial automation in the eighteenth and nineteenth centuries had the paradoxical effect of turning more and more of the world’s population into full-time industrial workers, so has all the software designed to save us from administrative responsibilities in recent decades ultimately turned us all into part or full-time administrators.

The process of decision making and projecting a future in which one future among many can be selected depends less and less on human will. We may call it the paradox of the decider: as the circulation of information becomes faster and more complex, the time available for the elaboration of relevant information becomes shorter. The more space taken by the available information, the less time there is for understanding and conscious choice. This is why the interdependence between data and decisions is more and more embedded in infomachinery, in technolinguistic interfaces. This is why the execution of the program is entrusted to automated procedures that human operators can neither change nor ignore. The machine pretends to be neutral, purely mathematical, but we know that its procedures are only the technical reification of social interests: profit, accumulation, competition—these are the criteria underlying the automatic procedures embedded in the machine. Human volition is reduced to a procedural pretense.

Even if virtual worlds were tabula rasa, we are encumbered with a great deal of cognitive baggage. Our brains are hardwired with many mental shortcuts to help us make sense of the world. We simply do not have the time to carefully process every piece of information that comes our way. To cope with this inundation of information, our brains have developed automated heuristics that filter and preprocess this information for us. Thus, when we encounter new media and technological devices, we fall back on the existing rules and norms we know.

Each time you add automation, you choose some particularly mechanical component of the work (that’s what makes it a good candidate for automation). When the new automation is in place, there is less total work to be done by the human worker, but what work is left is harder. That is the paradox of automation: It makes the work harder, not easier. After all, it was the easy stuff that got absorbed into the machine, so what’s left is, almost by definition, fuzzier, less mechanical, and more complex. Whatever standard is now introduced to govern the work will dictate (often in elaborate detail) how the few remaining mechanical aspects are to be performed.

When industries fixate on automating jobs away, they paradoxically spoke demand for ghost work, shredding the social contract between employer and worker in their wake.