Airlines Sayings Quotes

Here's a phrase that apparently the airlines simply made up: near miss. They say that if 2 planes almost collide, it's a near miss. Bullshit, my friend. It's a near hit! A collision is a near miss. [WHAM! CRUNCH!] "Look, they nearly missed!" "Yes, but not quite.

A NATION'S GREATNESS DEPENDS ON ITS LEADER To vastly improve your country and truly make it great again, start by choosing a better leader. Do not let the media or the establishment make you pick from the people they choose, but instead choose from those they do not pick. Pick a leader from among the people who is heart-driven, one who identifies with the common man on the street and understands what the country needs on every level. Do not pick a leader who is only money-driven and does not understand or identify with the common man, but only what corporations need on every level. Pick a peacemaker. One who unites, not divides. A cultured leader who supports the arts and true freedom of speech, not censorship. Pick a leader who will not only bail out banks and airlines, but also families from losing their homes -- or jobs due to their companies moving to other countries. Pick a leader who will fund schools, not limit spending on education and allow libraries to close. Pick a leader who chooses diplomacy over war. An honest broker in foreign relations. A leader with integrity, one who says what they mean, keeps their word and does not lie to their people. Pick a leader who is strong and confident, yet humble. Intelligent, but not sly. A leader who encourages diversity, not racism. One who understands the needs of the farmer, the teacher, the doctor, and the environmentalist -- not only the banker, the oil tycoon, the weapons developer, or the insurance and pharmaceutical lobbyist. Pick a leader who will keep jobs in your country by offering companies incentives to hire only within their borders, not one who allows corporations to outsource jobs for cheaper labor when there is a national employment crisis. Choose a leader who will invest in building bridges, not walls. Books, not weapons. Morality, not corruption. Intellectualism and wisdom, not ignorance. Stability, not fear and terror. Peace, not chaos. Love, not hate. Convergence, not segregation. Tolerance, not discrimination. Fairness, not hypocrisy. Substance, not superficiality. Character, not immaturity. Transparency, not secrecy. Justice, not lawlessness. Environmental improvement and preservation, not destruction. Truth, not lies. Most importantly, a great leader must serve the best interests of the people first, not those of multinational corporations. Human life should never be sacrificed for monetary profit. There are no exceptions. In addition, a leader should always be open to criticism, not silencing dissent. Any leader who does not tolerate criticism from the public is afraid of their dirty hands to be revealed under heavy light. And such a leader is dangerous, because they only feel secure in the darkness. Only a leader who is free from corruption welcomes scrutiny; for scrutiny allows a good leader to be an even greater leader. And lastly, pick a leader who will make their citizens proud. One who will stir the hearts of the people, so that the sons and daughters of a given nation strive to emulate their leader's greatness. Only then will a nation be truly great, when a leader inspires and produces citizens worthy of becoming future leaders, honorable decision makers and peacemakers. And in these times, a great leader must be extremely brave. Their leadership must be steered only by their conscience, not a bribe.

I think when you are born an angel should say to you, hopefully kindly and not in that fake voice of an airline attendant: Here you go on this long, long dream. Don’t even try to wake up. Just let it go until it is over. You will learn many things. Just relax and observe because there just is pain and that’s it mostly and you aren’t going to be able to escape no matter what. Eventually it will all be over anyway. Good Luck.

Pick a leader who will not only bail out banks and airlines, but also families from losing their homes -- or jobs due to their companies moving to other countries. Pick a leader who will fund schools, not limit spending on education and allow libraries to close. Pick a leader who chooses diplomacy over war. An honest broker in foreign relations. A leader with integrity, one who says what they mean, keeps their word and does not lie to their people. Pick a leader who is strong and confident, yet humble. Intelligent, but not sly. A leader who encourages diversity, not racism. One who understands the needs of the farmer, the teacher, the doctor, and the environmentalist -- not only the banker, the oil tycoon, the weapons developer, or the insurance and pharmaceutical lobbyist.

And I'll close by saying this. Because anti-Semitism is the godfather of racism and the gateway to tyranny and fascism and war, it is to be regarded not as the enemy of the Jewish people, I learned, but as the common enemy of humanity and of civilisation, and has to be fought against very tenaciously for that reason, most especially in its current, most virulent form of Islamic Jihad. Daniel Pearl's revolting murderer was educated at the London School of Economics. Our Christmas bomber over Detroit was from a neighboring London college, the chair of the Islamic Students' Society. Many pogroms against Jewish people are being reported from all over Europe today as I'm talking, and we can only expect this to get worse, and we must make sure our own defenses are not neglected. Our task is to call this filthy thing, this plague, this—this pest, by its right name; to make unceasing resistance to it, knowing all the time that it's probably ultimately ineradicable, and bearing in mind that its hatred towards us is a compliment, and resolving (some of the time, at any rate) to do a bit more to deserve it. Thank you.

It was in fact the ordinary nature of everything preceding the event that prevented me from truly believing it had happened, absorbing it, incorporating it, getting past it. I recognize now that there was nothing unusual in this: confronted with sudden disaster we all focus on how unremarkable the circumstances were in which the unthinkable occurred, the clear blue sky from which the plane fell, the routine errand that ended on the shoulder with the car in flames, the swings where the children were playing as usual when the rattlesnake struck from the ivy. "He was on his way home from work — happy, successful, healthy — and then, gone," I read in the account of a psychiatric nurse whose husband was killed in a highway accident. In 1966 I happened to interview many people who had been living in Honolulu on the morning of December 7, 1941; without exception, these people began their accounts of Pearl Harbor by telling me what an "ordinary Sunday morning" it had been. "It was just an ordinary beautiful September day," people still say when asked to describe the morning in New York when American Airlines 11 and United Airlines 175 got flown into the World Trade towers. Even the report of the 9/11 Commission opened on this insistently premonitory and yet still dumbstruck narrative note: "Tuesday, September 11, 2001, dawned temperate and nearly cloudless in the eastern United States.

It’s like the saying among airline pilots that the best flying team has three components: a pilot, a computer and a dog. The computer is there to fly the plane, the pilot is there to feed the dog. And the dog is there to bite the human if it tries to touch the computer.

Me, while I'm heading west, asleep at Mach 0.83, or 455 miles an hour, or true airspeed, the FBI is bomb-squading my suitcase on a vacated runway back in Dulles. Nine out of ten times, the security task force guy says, the vibration is an electric razor. The other time, it's a vibrating dildo. Imagine, the task force guy says, telling a passenger on arrival that a dildo kept her baggage on the East Coast. Sometimes it's even a man. It's airline policy not to imply ownership in the event of a dildo. Use the indefinite article. A dildo. Never your dildo. Never say the dildo accidentally turned itself on. A dildo activated itself and created an emergency situation that required the evacuating of your baggage.

The most consequential act of state ownership in the twentieth-century western world was not the nationalization of airlines or the nationalization of railways or the nationalization of health care, but the nationalization of the family.

I'm not a slave, man. I just gotta sign out, say where I'm going, what time I'll be back and then I gotta sign back in.

You can’t just come out and say what you have to say. That’s what people do on airplanes, when a man plops down next to you in the aisle seat of your flight to New York, spills peanuts all over the place (back when the cheapskate airlines at least gave you peanuts), and tells you about what his boss did to him the day before. You know how your eyes glaze over when you hear a story like that? That’s because of the way he’s telling his story. You need a good way to tell your story.

Well … things are beginning to stack up a little,” said Gordo. It was the same old sod-hut drawl. He sounded like the airline pilot who, having just slipped two seemingly certain mid-air collisions and finding himself in the midst of a radar fuse-out and control-tower dysarthria, says over the intercom: “Well, ladies and gentlemen, we’ll be busy up here in the cockpit making our final approach into Pittsburgh, and so we want to take this opportunity to thank you for flying American and we hope we’ll see you again real soon.” It was second-generation Yeager, now coming from earth orbit. Cooper was having a good time. He knew everybody was in a sweat down below. But this was what he and the boys had wanted all along, wasn’t it?

Now I see things differently. It took me some time, but I know the secret now. Freedman Town serves a good purpose -- not for the people who live there, Lord knows; people stuck there by poverty, by prejudice, by laws that keep them from moving or working. Freedman Town's purpose is for the rest of the world. The world that sits, like Martha, with dark glasses on, staring from a distance, scared but safe. Create a pen like that, give people no choice but to live like animals, and then people get to point at them and say 'Will you look at those animals? That's what kind of people those people are.' And that idea drifts up and out of Freedman Town like chimney smoke, black gets to mean poor and poor to mean dangerous and all the words get murked together and become one dark idea, a cloud of smoke, the smokestack fumes drifting like filthy air across the rest of the nation.

Consider how flight attendants explain airline safety to passengers. In the event the cabin decompresses, you’re supposed to put on your oxygen mask before helping others put on their masks. Help yourself first. Then, assist others. These instructions aren’t intended to promote self-preservation. Rather, the airline knows that if you help others first, you risk succumbing to hypoxia. And that would prevent you from helping anyone.

I don't care what the airlines say, there is no such thing as a non-stop flight.

La liberté,” Cherie was fond of saying, in that charming Montreal accent of hers, “est une question de logistique.” Freedom is a matter of logistics.

It's airline policy not to imply ownership in the event of a dildo. Use the indefinite article. A dildo. Never your dildo. Never say the dildo accidentally turned itself on.

Imagine, the task force guy says, telling a passenger on arrival that a dildo kept her baggage on the East Coast. Sometimes it’s even a man. It’s airline policy not to imply ownership in the event of a dildo. Use the indefinite article. A dildo. Never your dildo.

the consequences of scientific illiteracy are far more dangerous in our time than in any that has come before. It’s perilous and foolhardy for the average citizen to remain ignorant about global warming, say, or ozone depletion, air pollution, toxic and radioactive wastes, acid rain, topsoil erosion, tropical deforestation, exponential population growth. Jobs and wages depend on science and technology. If our nation can’t manufacture, at high quality and low price, products people want to buy, then industries will continue to drift away and transfer a little more prosperity to other parts of the world. Consider the social ramifications of fission and fusion power, supercomputers, data “highways,” abortion, radon, massive reductions in strategic weapons, addiction, government eavesdropping on the lives of its citizens, high-resolution TV, airline and airport safety, fetal tissue transplants, health costs, food additives, drugs to ameliorate mania or depression or schizophrenia, animal rights, superconductivity, morning-after pills, alleged hereditary antisocial predispositions, space stations, going to Mars, finding cures for AIDS and cancer. How can we affect national policy—or even make intelligent decisions in our own lives—if we don’t grasp the underlying issues?

Freedman Town serves a good purpose - not for the people who live there, Lord knows; people stuck there by poverty, by prejudice, by laws that keep them from moving or working. Freedman Town's purpose is for the rest of the world. The world that sits, like Martha, with dark glasses on, staring from a distance, scared but safe. Create a pen like that, give people no choice but to live like animals, and then people get to point at them and say 'Will you look at those animals? That's what kind of people those people are'.

Unexpectedly, as a way of saying “sorry” for the stress and inconvenience caused due to our lost possessions, the Emirates Airlines had upgraded our return tickets to first class ones. Therefore, during our flight home we felt we were treated like royalty - as the service was of such a super high class.

When I’m on tour, I get to meet hundreds of enthusiastic readers. There is truly nothing better for an author than having someone come up to them and say, “I loved your book.” For that, I’ll take off my shoes at airport x-rays and sit cramped in an airline seat for hours with nothing to eat but a tiny bag of peanuts. It’s totally worth it. Writing

Whataboutism does not work with the police, judges, or our mothers. If you work in customer service, do not try this. If you work for an airline, when a customer comes to you complaining that the airline has lost his family's luggage, it will not lead to job retention if you say, as a representative of the airline, that the other airlines lose luggage too.

It's amazing how people define roles for themselves and put handcuffs on their experience and are constantly surprised by the things a roulette universe spins at them. Here am I, they say, a mere wholesale fishmonger, at the controls of a giant airliner because as it turns out all the crew had the Coronation Chicken. Who'd have thought it? Here am I, a housewife who merely went out this morning to bank the proceeds of the Playgroup Association's Car Boot Sale, on the run with one million in stolen cash and a rather handsome man from the Battery Chickens' Liberation Organization. Amazing! Here am I, a perfectly ordinary hockey player, suddenly realizing I'm the Son of God with five hundred devoted followers in a nice little commune in Empowerment, Southern California. Who'd have thought it?

The Sun King had dinner each night alone. He chose from forty dishes, served on gold and silver plate. It took a staggering 498 people to prepare each meal. He was rich because he consumed the work of other people, mainly in the form of their services. He was rich because other people did things for him. At that time, the average French family would have prepared and consumed its own meals as well as paid tax to support his servants in the palace. So it is not hard to conclude that Louis XIV was rich because others were poor. But what about today? Consider that you are an average person, say a woman of 35, living in, for the sake of argument, Paris and earning the median wage, with a working husband and two children. You are far from poor, but in relative terms, you are immeasurably poorer than Louis was. Where he was the richest of the rich in the world’s richest city, you have no servants, no palace, no carriage, no kingdom. As you toil home from work on the crowded Metro, stopping at the shop on the way to buy a ready meal for four, you might be thinking that Louis XIV’s dining arrangements were way beyond your reach. And yet consider this. The cornucopia that greets you as you enter the supermarket dwarfs anything that Louis XIV ever experienced (and it is probably less likely to contain salmonella). You can buy a fresh, frozen, tinned, smoked or pre-prepared meal made with beef, chicken, pork, lamb, fish, prawns, scallops, eggs, potatoes, beans, carrots, cabbage, aubergine, kumquats, celeriac, okra, seven kinds of lettuce, cooked in olive, walnut, sunflower or peanut oil and flavoured with cilantro, turmeric, basil or rosemary … You may have no chefs, but you can decide on a whim to choose between scores of nearby bistros, or Italian, Chinese, Japanese or Indian restaurants, in each of which a team of skilled chefs is waiting to serve your family at less than an hour’s notice. Think of this: never before this generation has the average person been able to afford to have somebody else prepare his meals. You employ no tailor, but you can browse the internet and instantly order from an almost infinite range of excellent, affordable clothes of cotton, silk, linen, wool and nylon made up for you in factories all over Asia. You have no carriage, but you can buy a ticket which will summon the services of a skilled pilot of a budget airline to fly you to one of hundreds of destinations that Louis never dreamed of seeing. You have no woodcutters to bring you logs for the fire, but the operators of gas rigs in Russia are clamouring to bring you clean central heating. You have no wick-trimming footman, but your light switch gives you the instant and brilliant produce of hardworking people at a grid of distant nuclear power stations. You have no runner to send messages, but even now a repairman is climbing a mobile-phone mast somewhere in the world to make sure it is working properly just in case you need to call that cell. You have no private apothecary, but your local pharmacy supplies you with the handiwork of many thousands of chemists, engineers and logistics experts. You have no government ministers, but diligent reporters are even now standing ready to tell you about a film star’s divorce if you will only switch to their channel or log on to their blogs. My point is that you have far, far more than 498 servants at your immediate beck and call. Of course, unlike the Sun King’s servants, these people work for many other people too, but from your perspective what is the difference? That is the magic that exchange and specialisation have wrought for the human species.

On Thanksgiving Day, 2011, my pastor Peter Jonker preached a marvelous sermon on Psalm 65 with an introduction from the life of Seth MacFarlane, who had been on NPR’s Fresh Air program with Terry Gross. MacFarlane is a cartoonist and comedian. He’s the creator of the animated comedy show “The Family Guy,” which my pastor called “arguably the most cynical show on television.” Terry Gross asked MacFarlane about 9/11. It seems that on that day of national tragedy MacFarlane had been booked on American Airlines Flight 11, Boston to LA, but he had arrived late at Logan airport and missed it. As we know, hijackers flew Flight 11 into the North Tower of the World Trade Center. My preacher said, “MacFarlane should have been on that plane. He should have been dead at 29 years of age. But somehow, at the end of that terrible day, he found himself healthy and alive, still able to turn his face toward the sun.” Terry Gross asked the inevitable question: “After that narrow escape, do you think of the rest of your life as a gift?” “No,” said MacFarlane. “That experience didn’t change me at all. It made no difference in the way I live my life. It made no difference in the way I look at things. It was just a coincidence.” And my preacher commented that MacFarlane had created “a missile defense system” against the threat of incoming gratitude — which might have lodged in his soul and changed him forever. MacFarlane, “the Grinch who stole gratitude,” perfectly set up what Peter Jonker had to say to us about how it is right and proper for us to give thanks to God at all times and in all places, and especially when our life has been spared.

I rested my forehead on a grease spot I'd left on the window earlier. The airlines, I thought, must have custodians who clean the windows, or there'd be an inches-thick layer of goo on them from people like me. That thought was proof positive that I shouldn't be allowed to stay up for more than eighteen hours at a time. I have a bad habit of following every thought to its miserable, pathetic little end when I'm tired. I don't mean to. It's just that my brain and my tongue get unhinged. Though some of my less charitable acquaintances would say this condition didn't require sleep deprivation.

I don’t know to what extent ignorance of science and mathematics contributed to the decline of ancient Athens, but I know that the consequences of scientific illiteracy are far more dangerous in our time than in any that has come before. It’s perilous and foolhardy for the average citizen to remain ignorant about global warming, say, or ozone depletion, air pollution, toxic and radioactive wastes, acid rain, topsoil erosion, tropical deforestation, exponential population growth. Jobs and wages depend on science and technology. If our nation can’t manufacture, at high quality and low price, products people want to buy, then industries will continue to drift away and transfer a little more prosperity to other parts of the world. Consider the social ramifications of fission and fusion power, supercomputers, data “highways,” abortion, radon, massive reductions in strategic weapons, addiction, government eavesdropping on the lives of its citizens, high-resolution TV, airline and airport safety, fetal tissue transplants, health costs, food additives, drugs to ameliorate mania or depression or schizophrenia, animal rights, superconductivity, morning-after pills, alleged hereditary antisocial predispositions, space stations, going to Mars, finding cures for AIDS and cancer.

My husband, Eric, has a joke he likes to say: “Ask Jessica to sing about Jesus or America, and she’ll be there. Super Bowl, backyard cookout, whatever you got, she’s coming to sing ‘God Bless America.’ ” And he’s right. Growing up in Texas, I sang that song over and over. From Memorial Day parades to Veteran’s Day pancake breakfasts—I was your girl. When I sang it at the East Room of the White House, I finally found out I had been flubbing the lyrics all those years. I was there to kick off the USO holiday tour for troops fighting in Afghanistan. It was the first time they let celebrities in after 9/11, because, well, they were busy. It was surreal to hear President Bush speak, thanking the chairman of the Joint Chiefs of Staff for his service, the transportation secretary for keeping the airlines safe. And then he added, “I want to thank Rob Schneider and Jessica Simpson as well.” They asked me to sing “God Bless America,” and I gave it my all. President Bush was in the front row, right next to Laura, and I watched him quietly sing along, his mouth moving along with mine. Something went wrong after we got to the mountains, though. I said, “to the rivers,” just like I always did, and, well, he knew it was “the prairies.” I was so embarrassed that I apologized to him and Mrs. Bush after. “I swear all this time I thought it was rivers!” I said. “That’s okay, Jessica,” he said. “God blessed the rivers, too.

Globe-trotting is just the chance to feel bored more places, faster. A boring breakfast in Bali. A predictable lunch in Paris. A tedious dinner in New York, and falling asleep, drunk, during just another blow job in L.A. Too many peak experiences, too close together. “Like the Getty Museum,” Inky says. “Lather, rinse, and repeat,” says the Global Airlines wino. In the boring new world of everyone in the upper-middle class, Inky says, nothing helps you enjoy your bidet like peeing in the street for a few hours. Give up bathing until you stink, and just a hot shower feels as good as a trip to Sonoma for a detoxifying mud enema. “Think of it,” Inky says, “as a kind of poverty sorbet, a nice little window of misery that helps you enjoy your real life.

A typical Virgin airline employee is the sort of person who will joke with passengers and smile, not just nod their head and say: ‘Yes sir, no sir, three bags full sir.’ I shared a story about one occasion when we had a short delay before a Virgin flight and people had to queue up at the gate. One of the passengers jumped the queue and marched up to the desk. Our team member very politely asked him to get back into the queue. He turned on her and said: ‘Don’t you know who I am?’ So she picked up the intercom and announced: ‘I have a young man at gate 23, who seems to be lost – he doesn’t know who he is.’ The other passengers roared with laughter. ‘Fuck you!’ shouted the self-important man. She kept a straight face and replied: ‘I’m afraid you’re going to have to get in line for that too, sir!

I know that the consequences of scientific illiteracy are far more dangerous in our time than in any that has come before. It’s perilous and foolhardy for the average citizen to remain ignorant about global warming, say, or ozone depletion, air pollution, toxic and radioactive wastes, acid rain, topsoil erosion, tropical deforestation, exponential population growth. Jobs and wages depend on science and technology. If our nation can’t manufacture, at high quality and low price, products people want to buy, then industries will continue to drift away and transfer a little more prosperity to other parts of the world. Consider the social ramifications of fission and fusion power, supercomputers, data “highways,” abortion, radon, massive reductions in strategic weapons, addiction, government eavesdropping on the lives of its citizens, high-resolution TV, airline and airport safety, fetal tissue transplants, health costs, food additives, drugs to ameliorate mania or depression or schizophrenia, animal rights, superconductivity, morning-after pills, alleged hereditary antisocial predispositions, space stations, going to Mars, finding cures for AIDS and cancer. How can we affect national policy—or even make intelligent decisions in our own lives—if we don’t grasp the underlying issues? As I write, Congress is dissolving its own Office of Technology Assessment—the only organization specifically tasked to provide advice to the House and Senate on science and technology. Its competence and integrity over the years have been exemplary. Of the 535 members of the U.S. Congress, rarely in the twentieth century have as many as one percent had any significant background in science. The last scientifically literate President may have been Thomas Jefferson.* So how do Americans decide these matters? How do they instruct their representatives? Who in fact makes these decisions, and on what basis? —

Homer-Dixon says increasing complexity makes societies more resilient only up to a point. Connections between villages might mean one comes to the other’s aid in an attack. But as the villages become more tightly coupled, both may suffer when one is attacked. A loose network absorbs shock; a tightly coupled one transmits it. That is happening in the Covid-19 pandemic. Countries go into lockdown; people stop shopping, traveling, and producing; and the effects ricochet through a tightly coupled global economy. The global supply chains of money, materials, people, energy, and component parts that underpin industries falter and break. Airlines go under as they are not set up to weather even a temporary disappearance of travelers. Malaria worsens in Africa as insecticide and antimalarial bed net deliveries falter. Microcredit that underpins small businesses throughout the developing world defaults because payment collectors are locked down, causing ramifications throughout an economy.

I HAS RITTEN A BOOK AND IT IS SO EXCITING NOBODY CAN PUT IT DOWN. AS SOON AS YOU HAS RED THE FIRST LINE YOU IS SO HOOKED ON IT YOU CANNOT STOP UNTIL THE LAST PAGE. IN ALL THE CITIES PEEPLE IS WALKING IN THE STREETS BUMPING INTO EACH OTHER BECAUSE THEIR FACES IS BURIED IN MY BOOK AND DENTISTS IS READING IT AND TRYING TO FILL TEETHS AT THE SAME TIME BUT NOBODY MINDS BECAUSE THEY IS ALL READING IT TOO IN THE DENTIST’S CHAIR. DRIVERS IS READING IT WHILE DRIVING AND CARS IS CRASHING ALL OVER THE COUNTRY. BRAIN SURGEONS IS READING IT WHILE THEY IS OPERATING ON BRAINS AND AIRLINE PILOTS IS READING IT AND GOING TO TIMBUCTOO INSTEAD OF LONDON. FOOTBALL PLAYERS IS READING IT ON THE FIELD BECAUSE THEY CAN’T PUT IT DOWN AND SO IS OLIMPICK RUNNERS WHILE THEY IS RUNNING. EVERYBODY HAS TO SEE WHAT IS GOING TO HAPPEN NEXT IN MY BOOK AND WHEN I WAKE UP I IS STILL TINGLING WITH EXCITEMENT AT BEING THE GREATEST RITER THE WORLD HAS EVER KNOWN UNTIL MY MUMMY COMES IN AND SAYS I WAS LOOKING AT YOUR ENGLISH EXERCISE BOOK LAST NITE AND REALLY YOUR SPELLING IS ATROSHUS SO IS YOUR PUNTULASHON.

I heard a story about a critical, negative barber who never had a pleasant thing to say. A salesman came in for a haircut and mentioned that he was about to make a trip to Rome, Italy. “What airline are you taking and at what hotel will you be staying?” asked the barber. When the salesman told him, the barber criticized the airline for being undependable and the hotel for having horrible service. “You’d be better off to stay home,” he advised. “But I expect to close a big deal. Then I’m going to see the Pope,” said the salesman. “You’ll be disappointed trying to do business in Italy,” said the barber, “and don’t count on seeing the Pope. He only grants audiences to very important people.” Two months later the salesman returned to the barber shop. “And how was your trip?” asked the barber. “Wonderful!” replied the salesman. “The flight was perfect, the service at the hotel was excellent; I made a big sale, and I got to see the Pope.” “You got to see the Pope? What happened?” The salesman replied, “I bent down and kissed his ring.” “No kidding! What did he say?” “Well, he placed his hand on my head and then he said to me, ‘My son, where did you ever get such a lousy haircut?’” There’s

I was most pleasantly surprised, with this chart, to see a Yod pointing at the Moon. After all, what other planet influences changeable behaviour and creates a strong magnetic pull? I am tempted to say that the problem of the Bermuda Triangle has been solved: it was the Moon all along! But it is obviously more complicated than that. For one thing, there is a theory that there is an energy vortex operating through the earth, with a corresponding ‘problem’ area on the other side of the world, based near the west coast of Australia in the Indian Ocean. I noticed when I was looking at my Atlas that these trouble spots are on, or near, the Tropic of Cancer in the north, and the Tropic of Capricorn in the south. Being that these circles are the northern-most and southern-most positions of the Sun as it passes over the earth at the summer and winter solstices, there must be a residue of magnetic energy along those lines. To create a vortex, another energy line must be intersecting each tropical line at a right angle (90°). We can see this energy line on the chart: the Pluto-Midheaven opposition would be operating at full strength, as the critical degree is within 45’ of true (meaning, that the difference between the position of Pluto and the Midheaven, directly overhead, is almost exactly 180°). Because Mars is conjunct to Pluto, also opposite to the Midheaven, stormy weather, previously noted in this book, was raging: a potent combination.

Variations on a tired, old theme Here’s another example of addict manipulation that plagues parents. The phone rings. It’s the addict. He says he has a job. You’re thrilled. But you’re also apprehensive. Because you know he hasn’t simply called to tell you good news. That kind of thing just doesn’t happen. Then comes the zinger you knew would be coming. The request. He says everybody at this company wears business suits and ties, none of which he has. He says if you can’t wire him $1800 right away, he won’t be able to take the job. The implications are clear. Suddenly, you’ve become the deciding factor as to whether or not the addict will be able to take the job. Have a future. Have a life. You’ve got that old, familiar sick feeling in the pit of your stomach. This is not the child you gladly would have financed in any way possible to get him started in life. This is the child who has been strung out on drugs for years and has shown absolutely no interest in such things as having a conventional job. He has also, if you remember correctly, come to you quite a few times with variations on this same tired, old story. One variation called for a car so he could get to work. (Why is it that addicts are always being offered jobs in the middle of nowhere that can’t be reached by public transportation?) Another variation called for the money to purchase a round-trip airline ticket to interview for a job three thousand miles away. Being presented with what amounts to a no-choice request, the question is: Are you going to contribute in what you know is probably another scam, or are you going to say sorry and hang up? To step out of the role of banker/victim/rescuer, you have to quit the job of banker/victim/rescuer. You have to change the coda. You have to forget all the stipulations there are to being a parent. You have to harden your heart and tell yourself parenthood no longer applies to you—not while your child is addicted. Not an easy thing to do. P.S. You know in your heart there is no job starting on Monday. But even if there is, it’s hardly your responsibility if the addict goes well dressed, badly dressed, or undressed. Facing the unfaceable: The situation may never change In summary, you had a child and that child became an addict. Your love for the child didn’t vanish. But you’ve had to wean yourself away from the person your child has become through his or her drugs and/ or alcohol abuse. Your journey with the addicted child has led you through various stages of pain, grief, and despair and into new phases of strength, acceptance, and healing. There’s a good chance that you might not be as healthy-minded as you are today had it not been for the tribulations with the addict. But you’ll never know. The one thing you do know is that you wouldn’t volunteer to go through it again, even with all the awareness you’ve gained. You would never have sacrificed your child just so that you could become a better, stronger person. But this is the way it has turned out. You’re doing okay with it, almost twenty-four hours a day. It’s just the odd few minutes that are hard to get through, like the ones in the middle of the night when you awaken to find that the grief hasn’t really gone away—it’s just under smart, new management. Or when you’re walking along a street or in a mall and you see someone who reminds you of your addicted child, but isn’t a substance abuser, and you feel that void in your heart. You ache for what might have been with your child, the happy life, the fulfilled career. And you ache for the events that never took place—the high school graduation, the engagement party, the wedding, the grandkids. These are the celebrations of life that you’ll probably never get to enjoy. Although you never know. DON’T LET    YOUR KIDS  KILL  YOU  A Guide for Parents of Drug and Alcohol Addicted Children PART 2

The Sun King had dinner each night alone. He chose from forty dishes, served on gold and silver plate. It took a staggering 498 people to prepare each meal. He was rich because he consumed the work of other people, mainly in the form of their services. He was rich because other people did things for him. At that time, the average French family would have prepared and consumed its own meals as well as paid tax to support his servants in the palace. So it is not hard to conclude that Louis XIV was rich because others were poor. But what about today? Consider that you are an average person, say a woman of 35, living in, for the sake of argument, Paris and earning the median wage, with a working husband and two children. You are far from poor, but in relative terms, you are immeasurably poorer than Louis was. Where he was the richest of the rich in the world’s richest city, you have no servants, no palace, no carriage, no kingdom. As you toil home from work on the crowded Metro, stopping at the shop on the way to buy a ready meal for four, you might be thinking that Louis XIV’s dining arrangements were way beyond your reach. And yet consider this. The cornucopia that greets you as you enter the supermarket dwarfs anything that Louis XIV ever experienced (and it is probably less likely to contain salmonella). You can buy a fresh, frozen, tinned, smoked or pre-prepared meal made with beef, chicken, pork, lamb, fish, prawns, scallops, eggs, potatoes, beans, carrots, cabbage, aubergine, kumquats, celeriac, okra, seven kinds of lettuce, cooked in olive, walnut, sunflower or peanut oil and flavoured with cilantro, turmeric, basil or rosemary ... You may have no chefs, but you can decide on a whim to choose between scores of nearby bistros, or Italian, Chinese, Japanese or Indian restaurants, in each of which a team of skilled chefs is waiting to serve your family at less than an hour’s notice. Think of this: never before this generation has the average person been able to afford to have somebody else prepare his meals. You employ no tailor, but you can browse the internet and instantly order from an almost infinite range of excellent, affordable clothes of cotton, silk, linen, wool and nylon made up for you in factories all over Asia. You have no carriage, but you can buy a ticket which will summon the services of a skilled pilot of a budget airline to fly you to one of hundreds of destinations that Louis never dreamed of seeing. You have no woodcutters to bring you logs for the fire, but the operators of gas rigs in Russia are clamouring to bring you clean central heating. You have no wick-trimming footman, but your light switch gives you the instant and brilliant produce of hardworking people at a grid of distant nuclear power stations. You have no runner to send messages, but even now a repairman is climbing a mobile-phone mast somewhere in the world to make sure it is working properly just in case you need to call that cell. You have no private apothecary, but your local pharmacy supplies you with the handiwork of many thousands of chemists, engineers and logistics experts. You have no government ministers, but diligent reporters are even now standing ready to tell you about a film star’s divorce if you will only switch to their channel or log on to their blogs. My point is that you have far, far more than 498 servants at your immediate beck and call. Of course, unlike the Sun King’s servants, these people work for many other people too, but from your perspective what is the difference? That is the magic that exchange and specialisation have wrought for the human species.

The stigma for bus travel has evaporated,” says Joseph P. Schwieterman, director of the Chaddick Institute for Metropolitan Development at DePaul University. “People are willing to endure a longer commute for a mobile office benefit.” His research found that nearly 60 percent of discount bus travelers used a personal electronic device en route in 2014, up from 46 percent a year earlier, while the numbers held steady at 52 percent for Amtrak and 35 percent for the airlines. The study did not include a separate category for luxury buses.

Delta Airlines, you might have noticed, does not run negative TV ads about USAir. It does not show pictures of the crash of USAir Flight 427, with a voice-over saying: “USAir, airline of death. Going to Pittsburgh? Fly Delta instead.” And McDonald’s, you might also have noticed, does not run ads reminding viewers that Jack in the Box hamburgers once killed two customers. Why? Because Delta and McDonald’s know that if the airline and fast-food industries put on that kind of advertising, America would soon be riding trains and eating box-lunch tuna sandwiches. Yet every two years the American politics industry fills the airwaves with the most virulent, scurrilous, wall-to-wall character assassination of nearly every political practitioner in the country—and then declares itself puzzled that America has lost trust in its politicians.

Annex 17 Standard 3.3.1 is clear on Regulators ensuring airlines establish, implement and maintain a written operator security programme that meet the requirements of the national civil aviation security programme of that State. That is as far as it goes, airlines especially National ones are often sacred and easily get away with murder, especially in the MENA Region. Security checks, for example are sacrificed for the on time craze, and the regulator says nadda!

Investigations revealed that two Venezuelan nationals, Freddy Lugo and Hernán Ricardo Lozano, who had been employed by Luis Posada Carriles, planted the bombs that destroyed a Cuban airliner. The men admitted to the crime and confessed that they were acting under Luis Posada’s orders. During the ensuing investigation, explosives, weapons and a radio transmitter were discovered at Posada’s private detective agency, in Venezuela. Posada was arrested and jailed in Venezuela. Freddy Lugo and Hernán Ricardo Lozano were sentenced to 20-year prison terms. It was later learned that Posada was overheard saying, “We are going to hit a Cuban airplane and Orlando has the details.” Posada was tried and while awaiting a verdict escaped from prison once again. Apparently a sizeable bribe was paid to his guards and other authorities making it possible to buy his way out dressed as a priest. Once out he fled from Venezuela to Panama and then to the United States. It was only after his return to the United States and he was assigned to Nicaragua, as a deputy to Félix Rodríguez that his CIA connection became apparent. Félix Rodríguez was the CIA Operative who helped capture “Che” Guevara in the Bolivian highlands. After an investigation of Posada’s background by the press it became apparent that Posada was responsible for 41 bombings during the Contra conflict. By his own admission, he also planned numerous attacks against Cuba. In 1997, it was discovered that Posada was involved in a series of terrorist bombings in Cuba, with the intent of disrupting the country’s fledgling tourist industry.

THE PROBLEMS OF dishonesty, by the way, don’t apply just to individuals. In recent years we have seen business in general succumb to a lower standard of honesty. I’m not talking about big acts of dishonesty, like those perpetrated by Enron and Worldcom. I mean the small acts of dishonesty that are similar to swiping Cokes out of the refrigerator. There are companies out there, in other words, that aren’t stealing cash off our plates, so to speak, but are stealing things one step removed from cash. There are plenty of examples. Recently, one of my friends, who had carefully saved up his frequent-flyer miles for a vacation, went to the airline who issued all these miles. He was told that all the dates he wanted were blacked out. In other words, although he had saved up 25,000 frequent-flyer miles, he couldn’t use them (and he tried many dates). But, the representative said, if he wanted to use 50,000 miles, there might be some seats. She checked. Sure, there were seats everywhere. To be sure, there was probably some small print in the frequently-flyer brochure explaining that this was OK. But to my friend, the 25,000 miles he had earned represented a lot of money. Let’s say it was $ 450. Would this airline have mugged him for that amount of cash? Would the airline have swiped it from his bank account? No. But because it was one step removed, the airline stole it from him in the form of requiring 25,000 additional miles.

When I was a child, I just assumed that in order for a sailboat to go, say, east, the wind had to be blowing from the west to the east. I was amazed to learn that, no matter which way the wind blew, a sailboat could always get to where it wanted to go—if it had a skilled sailor at the helm. To me, the five forces are kind of like the wind, the direction that competition within an industry is moving. Strategy is about positioning the firm relative to the prevailing winds in a way to make sure that the firm gets to where it wants to go, no matter what direction the wind is blowing.” {...]. “In fact,” added Gordon, “some of the most successful firms in the world are successful precisely because they have figured how to use very unfavorable industry winds—high rivalry, high threat of entry, and so forth—to their advantage. Look at Walmart, Southwest Airlines, Nucor Steel, Toyota, Starbucks. These firms have played in some pretty unattractive industries—at least according to a five forces analysis—and still they have been successful.

When I was a child, I just assumed that in order for a sailboat to go, say, east, the wind had to be blowing from the west to the east. I was amazed to learn that, no matter which way the wind blew, a sailboat could always get to where it wanted to go—if it had a skilled sailor at the helm. To me, the five forces are kind of like the wind, the direction that competition within an industry is moving. Strategy is about positioning the firm relative to the prevailing winds in a way to make sure that the firm gets to where it wants to go, no matter what direction the wind is blowing.” [...]. “In fact,” added Gordon, “some of the most successful firms in the world are successful precisely because they have figured how to use very unfavorable industry winds—high rivalry, high threat of entry, and so forth—to their advantage. Look at Walmart, Southwest Airlines, Nucor Steel, Toyota, Starbucks. These firms have played in some pretty unattractive industries—at least according to a five forces analysis—and still they have been successful.

Ditch the baggage If you stay focused on the past, then you’ll get stuck where you are. That’s the reason some people don’t have any joy. They’ve lost their enthusiasm. They’re dragging around all this baggage from the past. Someone offended them last week, and they’ve got that stuffed in their resentment bags. They lost their tempers or said some things they shouldn’t have. Now, they’ve put those mistakes in their bags of guilt and condemnation. Ten years ago their loved one died and they still don’t understand why; their hurt and pain is packed in their disappointment bag. Growing up they weren’t treated right--there’s another suitcase full of bitterness. They’ve got their regret bags, containing all the things they wish they’d done differently. Maybe there is another bag with their divorce in it, and they are still mad at their former spouse, so they’ve been carrying resentment around for years. If they went to take an airline flight, they couldn’t afford it. They’ve got twenty-seven bags to drag around with them everywhere they go. Life is too short to live that way. learn to travel light. Every morning when you get up, forgive those who hurt you. Forgive your spouse for what was said. Forgive your boss for being rude. Forgive yourself for mistakes you’ve made. At the start of the day, let go of the setbacks and the disappointments from yesterday. Start every morning afresh and anew. God did not create you to carry around all that baggage. You may have been holding on to it for years. It’s not going to change until you do something about it. Put your foot down and say, “That’s it. I’m not living in regrets. I’m not staying focused on my disappointments. I’m not dwelling on relationships that didn’t work out, or on those who hurt me, or how unfairly I was treated. I’m letting go of the past and moving forward with my life.

The airlines have to let crazy people carry their animals on their laps. The government says so (...) You just call the airline people and tell them you need to bring your 'comfort animal' (...) It can be a dog, a monkey, a rabbit, but no way can it be a cat. The government doesn't consider a cat as comforting anybody

Airlines have no incentive to fix this problem until we, collectively, as a society, demand it. We don’t insist on a solution because it’s still culturally acceptable to be cruel to fat people. When even pointing out the problem—saying, “my body does not fit in these seats that I pay for”—returns nothing but abuse and scorn, how can we ever expect that problem to be addressed? The real issue here isn’t money, it’s bigotry. We don’t care about fat people because it is okay not to care about them, and we don’t take care of them because we think they don’t deserve care.

Airlines have no incentive to fix this problem until we, collectively, as a society, demand it. We don't insist on a solution because it's still culturally acceptable to be cruel to fat people. When even pointing out the problem - saying, 'my body does not fit in these seats that I pay for' - returns nothing but abuse and scorn, how can we ever expect that problem to be addressed? The real issue here isn't money, it's bigotry. We don't care about fat people because it is okay not to care about them, and we don't take care of them because we think they don't deserve care. It's the same lack of care that sees fat people dying from substandard medical attention, being hired at lower rates and convicted at higher ones, and being accused of child abuse for feeding their children as best they can.

When friends asked how he was coping with his spectacular loss, he would say, ‘I sleep like a baby – I wake up every ten minutes screaming!’ He was advised on health grounds to take a holiday, so he went to his home in Ibiza and ran regularly on the beach. ‘Someone asked me later how much I had lost. I said, “$300 million and 20lbs.

After September 11, there were customers who sent checks to Southwest Airlines to show their support. One note that accompanied a check for $1,000 read, “You’ve been so good to me over the years, in these hard times I wanted to say thank you by helping you out.” The checks that Southwest Airlines received were certainly not enough to make any significant impact on the company’s bottom line, but they were symbolic of the feeling customers had for the brand. They had a sense of partnership. The loyal behavior of those who didn’t send money is almost impossible to measure, but its impact has been invaluable over the long term, helping Southwest to maintain its position as the most profitable airline in history.

The surgeon knows that her work is creative work. A machine can’t do it because it requires human delicacy and decision making. It can’t be done by an automaton because it requires critical thinking and a good dose of winging-it-ness. Her work requires a balance of self-confidence and collaboration, a blend of intuition and improvisation. If the surgeon, while slicing that vulnerable brain, hits an unexpected bump in the process and needs to ask the person beside her for something essential—and quickly—she has absolutely no time to waste on questions like: Do I deserve to ask for this help? Is this person I’m asking really trustworthy? Am I an asshole for having the power to ask in this moment? She simply accepts her position, asks without shame, gets the right scalpel, and keeps cutting. Something larger is at stake. This holds true for firefighters, airline pilots, and lifeguards, but it also holds true for artists, scientists, teachers—for anyone, in any relationship. Those who can ask without shame are viewing themselves in collaboration with—rather than in competition with—the world. Asking for help with shame says: You have the power over me. Asking with condescension says: I have the power over you. But asking for help with gratitude says: We have the power to help each other.

What are we talking about in 2001? A Tuesday morning with a crystalline sky. American Airlines Flight 11 from Boston to Los Angeles crashes into the North Tower of the World Trade Center at 8:46 a.m. United Airlines Flight 175, also from Boston to Los Angeles, crashes into the South Tower at 9:03. American Airlines Flight 77 from Washington Dulles to Los Angeles hits the Pentagon at 9:37 a.m. And at 10:03 a.m., United Flight 93 from Newark to San Francisco crashes in a field near Shanksville, Pennsylvania. There are 2,996 fatalities. The country is stunned and grief-stricken. We have been attacked on our own soil for the first time since the Japanese bombed Pearl Harbor in December 1941. A man in a navy-blue summer-weight suit launches himself from a 103rd-floor window. An El Salvadoran line chef running late for his prep shift at Windows on the World watches the sky turn to fire and the top of the building—six floors beneath the kitchen where he works—explode. Cantor Fitzgerald. President Bush in a bunker. The pregnant widow of a brave man who says, “Let’s roll.” The plane that went down in Pennsylvania was headed for the Capitol Building. The world says, America was attacked. America says, New York was attacked. New York says, Downtown was attacked. There’s a televised benefit concert, America: A Tribute to Heroes. The Goo Goo Dolls and Limp Bizkit sing “Wish You Were Here.” Voicemail messages from the dead. First responders running up the stairs while civilians run down. Flyers plastered across Manhattan: MISSING. The date—chosen by the terrorists because of the bluebird weather—has an eerie significance: 9/11. Though we will all come to call it Nine Eleven

This, says Porter, is competitive convergence. Over time, rivals begin to look alike as one difference after another erodes. Customers are left with nothing but price as the basis for their choices. This has happened in airlines, in many categories of consumer electronics, and in personal computers, with the notable exception of Apple, the one major company in that industry that has consistently marched to its own drummer.

Or the joke about the Israeli rowing team: one man rows while the others stand up in the boat yelling. Or the joke about the man who is flying on El Al, the Israeli airline, and is asked by the flight attendant if he wants dinner. He asks, “What are my choices?” The flight attendant says, “Yes or no.

The opponents’ most substantive argument was that, whatever the short-run benefits of bailouts, protecting firms from the consequences of their own risky behavior would lead to riskier behavior in the longer run. I certainly agreed that, in a capitalist system, the market must be allowed to discipline individuals or firms that make bad decisions. Frank Borman, the former astronaut who became CEO of Eastern Airlines (which went bankrupt), put it nicely a quarter-century earlier: “Capitalism without bankruptcy is like Christianity without hell.” But in September 2008 I was absolutely convinced that invoking moral hazard in the middle of a major financial crisis was misguided and dangerous. I am sure that Paulson and Geithner agreed. “You have a neighbor, who smokes in bed. . . . Suppose he sets fire to his house,” I would say later in an interview. “You might say to yourself . . . ‘I’m not gonna call the fire department. Let his house burn down. It’s fine with me.’ But then, of course, what if your house is made of wood? And it’s right next door to his house? What if the whole town is made of wood?” The editorial writers of the Financial Times and the Wall Street Journal in September 2008 would, presumably, have argued for letting the fire burn. Saving the sleepy smoker would only encourage others to smoke in bed. But a much better course is to put out the fire, then punish the smoker, and, if necessary, make and enforce new rules to promote fire safety.

John spent the morning rebuilding his SOS sign on the beach. He says that he saw a commercial airliner pass over. I’m not sure if the trying circumstances have made him delusional, or if the plane was too high to see his small sign. I think he saw what he wanted to see.

Look at any profession where the stakes are high and you’ll see a well-thought-out plan being followed. Professionals never just wing it. Doctors follow a treatment plan. Airline pilots follow a flight plan. Soldiers follow a military operation plan. How would you feel about engaging the services of any of the above professions where the practitioner says to you “screw the plan, I’ll just wing it.” Yet this is exactly what most business owners do.

the FAA, has a list of zones or states which are “unapproved.” Airlines from those areas or states are forbidden from entering US airspace but, incredibly, the FAA will not specify the airlines, which is not much use to you, the fare-paying passenger, as you plan your travel abroad. The European agency, however, regularly updates the list and tells you outright the names of the companies they say are not up to standard.

Ellen and Al Bolitar—my grandmother likes to joke that they’re “El-Al, like the Israeli airline”—greeted us at LAX airport. Grandma sprinted toward Myron and me, arms wide open, hugging us as though we were innocent men just released from serving an unjust prison term, which is to say, like a grandmother should. She hugged us with everything she had and then she looked us over, inspecting us to make sure that everything was how it should be.

We used to fuck with our Catholic roommate during Lent, trying to determine exactly how specific God's opinion was about that one. What if you ate something that you didn't know contained meat? What if you were driving east at 11:30pm and unknowingly crossed into a new time zone right before biting into a cheeseburger? During an airline flight, did God go by departure time, arrival time, or local time when determining the Hell- or Heavenbound nature of your meals? "What if you're a butcher," I remember saying, "and you're slicing up a side of beef on Friday when a stray bit of flesh becomes airborne and lodges itself in your throat. You begin to choke. You can't cough it up, but you could swallow it and save your life. What then, when your life is at stake?" Ridiculous? Sacrilegious?

As employees vented their animosity, cruel jokes swept through the airline’s cockpits and ticket counters. Two of the favorites:   “Carl and one of his aides are walking down the street when a young blonde passes by. The aid says to Carl, ‘Hey, why don’t you screw her?’ Carl replies, ‘out of what?’”   “Saddam Hussein looks in the mirror and asks, ‘Mirror, mirror, who’s the meanest, most detestable son of the bitch in the world?’   “‘What! Who the hell is Carl Icahn?

The flow of the user experience is to give the end user something of value, build trust in the relationship and then engage in commerce once we’re comfortable with each other. The industrial ethic had the opposite approach. Its approach was to say, ‘Here’s this item and this is the price. So let’s transact. You buy something and if you buy it often enough I might reward you for your loyalty later on’. Airline frequency flyer programs operate in this way.

As their uncle, Earl Spencer, says their characters are very different from the public image. “The press have always written up William as the terror and Harry as a rather quiet second son. In fact William is a very self-possessed, intelligent and mature boy and quite shy. He is quite formal and stiff, sounding older than his years when he answers the phone.” It is Harry who is the mischievous imp of the family. Harry’s puckish character manifested itself to his uncle during the return flight from Necker, the Caribbean island owned by Virgin airline boss Richard Branson. He recalls: “Harry was presented with his breakfast. He had his headphones on and a computer game in front of him but he was determined to eat his croissant. It took him about five minutes to manoeuvre all his electronic gear, his knife, his croissant and his butter. When he eventually managed to get a mouthful there was a look of such complete satisfaction on his face. It was a really wonderful moment.” His godparent Carolyn Bartholomew says, without an ounce of prejudice, that Harry is “the most affectionate, demonstrative and huggable little boy” while William is very much like his mother, “intuitive, switched on and highly perceptive.” At first she thought the future king was a “little terror.” “He was naughty and had tantrums,” she recalls. “But when I had my two children I realized that they are all like that at some point. In fact William is kind-hearted, very much like Diana. He would give you his last Rolo sweet. In fact he did on one occasion. He was longing for this sweet, he only had one left and he gave it to me.” Further evidence of his generous heart occurred when he gathered together all his pocket money, which only amounted to a few pence, and solemnly handed it over to her. But he is no angel as Carolyn saw when she visited Highgrove. Diana had just finished a swim in the open air pool and had changed into a white toweling dressing gown as she waited for William to follow her. Instead he splashed about as though he were drowning and slowly sank to the bottom. His mother, not knowing whether it was a fake or not, struggled to get out of her robe. Then, realizing the urgency, she dived in still in her dressing gown. At that moment he resurfaced, shouting and laughing at the success of his ruse. Diana was not amused. Generally William is a youngster who displays qualities of responsibility and thoughtfulness beyond his years and enjoys a close rapport with his younger brother whom friends believe will make an admirable adviser behind the scenes when William eventually becomes king. Diana feels that it is a sign that in some way they will share the burdens of monarchy in the years to come. Her approach is conditioned by her firmly held belief that she will never become queen and that her husband will never become King Charles III.

Although she has a tendency to be overly impressed by those with academic qualifications, Diana admires people who perform rather than pontificate. Richard Branson, the head of Virgin airlines, Baron Jacob Rothschild, the millionaire banker who restored Spencer House, and her cousin Viscount David Linley who runs a successful furniture and catering business, are high on her list. “She likes the fact that David has been able to break out of the royal mould and do something positive,” says a friend. “She envies too his good fortune in being able to walk down a street without a detective.” For years her low intellectual self-esteem manifested itself in instinctive deference towards the judgments of her husband and senior courtiers. Now that she is clearer herself about her direction, she is prepared to argue about policy in a way that would have been unthinkable several years ago. The results are tangible. Foreign Office diplomats, notoriously hidebound in their perceptions, are beginning to realize her true worth. They were impressed by the way she handled her first solo visit to Pakistan and subsequently discussed trips to Egypt and Iran, the Islamic republic where the Union Jack was routinely burned until a few years ago. This is, as she would say, a “very grown-up” part of her royal life.

United Airlines 173 was a traumatic incident, but it was also a great leap forward,” the aviation safety expert Shawn Pruchnicki says. “It is still regarded as a watershed, the moment when we grasped the fact that ‘human errors’ often emerge from poorly designed systems. It changed the way the industry thinks.” Ten people died on United Airlines 173, but the learning opportunity saved many thousands more.

At United, the ads are generous: “Every passenger gets warmth, friendliness and extra care. And someone may get a wife.” At American, ads boast that the airline’s stews are marriage material. “A girl who can smile for five hours is hard to find,” the brochure says, “not to mention a wife who can remember what 124 people want for dinner.

Paradoxical as it may seem, the riches of nations can be measured by the violence of the crises which they experience,’ opined the nineteenth-century French economist Clément Juglar.13 Once creative destruction is taken into account, Juglar’s observation doesn’t appear so puzzling. Some economists take a ‘pit-stop’ view of recessions, seeing them as periods when efficiency measures are most likely to be undertaken.14 Business failures, which soar during economic downturns, are seen as essential to the economy’s evolution over time. As the saying attributed to the former astronaut and airline boss Frank Borman goes, ‘capitalism without bankruptcy is like Christianity without hell.’ If that is the case, then monetary policy should not interrupt a recession’s cleansing effect.fn4 Put another way, if financial stability is destabilizing (as Hyman Minsky maintained), too much economic stability induces sclerosis.

The tools and built environments of hair salons and the platforms powering the airline industry are examples of something called Conway’s law, which says that in absence of stated rules and instructions, the choices teams make tend to reflect the implicit values of their tribe.

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Early on, my father learned that in America, one must be emotionally demonstrative to succeed, so he has a habit of saying “I love you” indiscriminately, to his daughters, to his employees, to his customers, and to airline personnel

When you buy an airplane ticket, the airline charges your credit card immediately, even if you are not planning to fly for another three weeks. Accountants call such funds deferred revenue. Because of its name, deferred revenue sounds like something we should discuss in this chapter. Deferred revenue is indeed related to revenue—it will turn into revenue eventually—but it does not belong here. Remember the GAAP principle of conservatism? It says, in part, that revenue should be recognized when (and only when) it is actually earned. Deferred revenue is money that has come in but is as yet unearned. So it can’t go into the income statement. Instead, accountants put deferred revenue on the balance sheet as a liability—that is, an amount that the company owes to somebody else. In the example, the airline owes you a flight. We’ll discuss deferred revenue further in part 3

Equally valuable is embracing preventive tactics of all kinds—from training to error-proofing. This is not the sexy part of failing well—not the part that gets social media likes or hailed as the latest management fad. Given its enormous value (just ask Alcoa stockholders or commercial airline passengers!), this is a shame. A vital part of failing well is preventing basic failures. If you aspire to zero harm and failure-free work at the point of delivery, it’s essential to make friends with human error. Yes, to err is human. And to forgive (ourselves, especially) is indeed divine. But adopting simple practices to prevent basic failures in our lives and organizations is both possible and worthwhile. You might even say it’s empowering.

Consider how flight attendants explain airline safety to passengers. In the event the cabin decompresses, you’re supposed to put on your oxygen mask before helping others put on their masks. Help yourself first. Then, assist others. These instructions aren’t intended to promote self-preservation. Rather, the airline knows that if you help others first, you risk succumbing to hypoxia.

There are always regulations, Harry. But just having them is not always enough. Repetition, routine—these are the cracks in any security system. We used to leave the cockpit doors on commercial airlines unlocked. Now we don’t. It takes an event of life-altering consequences to change procedures and strengthen precautions. Do you understand what I am saying?

John Myers, who spent thirty-seven years at GE, ran its pension fund for years, and sat on the GE Capital board, explained to me the keys to the success of GE Capital: GE’s AAA credit rating, allowing it to borrow money very cheaply. “Banks weren’t even rated AAA at that time,” he said. “We borrowed money cheaper than anyone could.” GE could also use GE Capital to reduce the taxes GE would otherwise pay on earnings from its very profitable industrial businesses. Here’s how that worked: If, say, an airline bought a new jet, it would have an asset that would depreciate over time, and the airline could use the depreciation to reduce its taxable income. But, at that time anyway, most airlines didn’t make much money, if any, so the value of the depreciation deductions was of little use to them. But to GE, the depreciation—the tax deductions—would be very valuable as a way to reduce GE’s pretax income and therefore to pay less in taxes. With that logic, GE Capital would buy the jets, lease them to the airlines at commercially attractive rates, and then use the depreciation on the jets to reduce the pretax income at GE.

Yogurt is good for you. And it’s just one spoon,” Sharpcot had replied, but this stack summoned a billion voices, all of them saying in a chorus, “Just one spoon.” From kids’ lunches and store shelves and desk drawers and airline meal packs, in every country of the world: Canada and the United States and Nicaragua and Uruguay and Argentina and Ireland and Burkina Faso and Russia and Papua New Guinea and New Zealand and very probably the Antarctic. Where wasn’t there disposable cutlery? Plastic spoons in endless demand, in endless supply, from factory floors where they are manufactured and packaged in boxes of 10 or 20 or 100 or 1000 or individually in clear wrap, boxed on skids and trucked to trains freighting them to port cities and onto giant container ships plying the seas to international ports to intercity transport trucks to retail delivery docks for grocery stores and retail chains, supplying restaurants and homes, consumers moving them from shelf to cart to bag to car to house, where they are stuck in the lunches of the children of polluting parents, or used once each at a birthday party to serve ice cream to four-year-olds where only some are used but who knows which? So used and unused go together in the trash, or every day one crammed into a hipster’s backpack to eat instant pudding at his software job in an open-concept walkup in a gentrified neighbourhood, or handed out from food trucks by the harbour, or set in a paper cup at a Costco table for customers to sample just one bite of this exotic new flavour, and so they go into trash bins and dumpsters and garbage trucks and finally vast landfill sites or maybe just tossed from the window of a moving car or thrown over the rail of a cruise ship to sink in the ocean deep.

Horizontal expertise paints on a far-reaching canvas. Say that you are an expert known worldwide for helping CEOs manage change in disruptive environments. Your expertise doesn’t come from understanding a vertical industry, like mining or media or consumer electronics or transportation. You just need to be sufficiently sharp to learn enough about a given industry to know how to apply your expertise in a given setting. In effect, you can work with any viable CEO candidate who wants to learn — regardless of the industry — as long as the primary challenges are defined horizontally, such as navigating deep change in the middle of disruption. Today you’re working with C-level executives at Samsung after their phones are banned on all airline flights, but next month you might be working with an executive in the hospitality industry facing a hotel worker strike. Or health insurance executives navigating an uncertain landscape that can never really see farther than two years. Each of these engagements is interesting because you have to apply your expertise to a new setting. But as much as you are learning, you’re taking two steps back for every three steps forward because much of what you learn with each new engagement is just the bare necessity in order to even be relevant. It’s interesting but challenging. Thrilling but exhausting. Engaging but distracting. There are cases, of course, where new clients regard your broad expertise as a significant selling point. They like that you can apply consumer insights to a professional B2B setting, or that you can help apply change management to consumer engagement. The first advantage of horizontal expertise, then, is how the application of expertise to many verticals always keeps the expert engaged and learning.

At a key point in the letter James told his readers: “You do not have because you do not ask God” (4:2). Prayer makes a difference. Your prayer makes a difference. “The prayer of a righteous person is powerful and effective” (5:16). One of the most successful advertising campaigns of recent years came from a regional airline in the US during the run-up to Christmas. They set up a “virtual Santa” in the departure lounge of a domestic flight. Passengers would scan their boarding pass, activating a screen featuring Santa (located somewhere else and with access to their flight details), who would then ask them what they wanted for Christmas before sending them on their way. Unbeknownst to the passengers, employees from the airline then went out to local malls to purchase and wrap the very things the passengers had asked for—everything from new socks to a widescreen TV. When the passengers arrived at their destination, their gifts arrived along with their luggage at the baggage belt. Many stood in disbelief when they realised what had happened. Needless to say, the video recording their reactions went viral, providing the airline with way more publicity and goodwill than a standard commercial would have generated. But after the warm glow from watching it subsided, I had one thought in my mind: The guy who only asked for socks must be kicking himself. Once he’d realised what had happened, surrounded by people with expensive cameras and tablets, he must have felt a little foolish clutching a pair of socks. If only he had known. If only he had asked. James does not want us to make the same mistake. The prayer of a righteous man is powerful and effective. It is real. Things actually happen. God answers. How foolish we are not to pray far more than we do. How foolish, at the end of the day, aware of all that we could have had, to be left clutching the equivalent of a pair of socks that we never even realised we would get. Not every Christian can be a great theologian, preacher, missionary or evangelist. But every Christian can be a great and effective pray-er.

As with the “You can prove anything with statistics” claim, I usually find that the people making these other irrational claims don’t even quite mean what they say, and their own choices will betray their stated beliefs. If you ask someone to enter a betting pool to guess the outcome of the number of heads in 12 coin tosses, even the person who claims odds can’t be assigned will prefer the numbers around or near six heads. The person who claims to accept no risk at all will still fly to Moscow using Aeroflot (an airline with a safety record worse than any U.S. carrier) to pick up a $1 million prize. In response to the skeptics of statistical models he met in his own profession, Paul Meehl proposed a variation on the game of Russian roulette.15 In his modified version there are two revolvers: one with one bullet and five empty chambers and one with five bullets and one empty chamber. Meehl then asks us to imagine that he is a “sadistic decision-theorist” running experiments in a detention camp. Meehl asks, “Which revolver would you choose under these circumstances? Whatever may be the detailed, rigorous, logical reconstruction of your reasoning processes, can you honestly say that you would let me pick the gun or that you would flip a coin to decide between them? Meehl summarized the responses: “I have asked quite a few persons this question, and I have not yet encountered anybody who alleged that he would just as soon play his single game of Russian roulette with the five-shell weapon.” Clearly, those who answered Meehl’s question didn’t really think probabilities were meaningless. As we shall see before the end of this chapter, Meehl’s hypothetical game is less “hypothetical” than you might think.

Someone’s gotta do it. No one’s gonna do it. So I’ll do it. Your honor, I rise in defense of drunken astronauts. You’ve all heard the reports, delivered in scandalized tones on the evening news or as guaranteed punch lines for the late-night comics, that at least two astronauts had alcohol in their systems before flights. A stern and sober NASA has assured an anxious nation that this matter, uncovered by a NASA-commissioned study, will be thoroughly looked into and appropriately dealt with. To which I say: Come off it. I know NASA has to get grim and do the responsible thing, but as counsel for the defense—the only counsel for the defense, as far as I can tell—I place before the jury the following considerations: Have you ever been to the shuttle launchpad? Have you ever seen that beautiful and preposterous thing the astronauts ride? Imagine it’s you sitting on top of a 12-story winged tube bolted to a gigantic canister filled with 2 million liters of liquid oxygen and liquid hydrogen. Then picture your own buddies—the “closeout crew”—who met you at the pad, fastened your emergency chute, strapped you into your launch seat, sealed the hatch and waved smiling to you through the window. Having left you lashed to what is the largest bomb on planet Earth, they then proceed 200 feet down the elevator and drive not one, not two, but three miles away to watch as the button is pressed that lights the candle that ignites the fuel that blows you into space. Three miles! That’s how far they calculate they must go to be beyond the radius of incineration should anything go awry on the launchpad on which, I remind you, these insanely brave people are sitting. Would you not want to be a bit soused? Would you be all aflutter if you discovered that a couple of astronauts—out of dozens—were mildly so? I dare say that if the standards of today’s fussy flight surgeons had been applied to pilots showing up for morning duty in the Battle of Britain, the signs in Piccadilly would today be in German. Cut these cowboys some slack. These are not wobbly Northwest Airlines pilots trying to get off the runway and steer through clouds and densely occupied airspace. An ascending space shuttle, I assure you, encounters very little traffic. And for much of liftoff, the astronaut is little more than spam in a can—not pilot but guinea pig. With opposable thumbs, to be sure, yet with only one specific task: to come out alive. And by the time the astronauts get to the part of the journey that requires delicate and skillful maneuvering—docking with the international space station, outdoor plumbing repairs in zero-G—they will long ago have peed the demon rum into their recycling units.

From a business perspective, we all know that airlines have struggled for years,” says Mac Kern, former vice president of commercial planning at Surf Air. “It’s a very capital intensive business, not to mention commodity-based. Prices get driven downward. It’s very competitive. The subscription model gives us predictive revenue—that’s something that no commercial carriers have. They don’t know if a flight is going to be profitable until the door on the airplane closes (and they still have to fly at that point!). Because of subscriptions, we know exactly how much revenue we’re going to generate at the beginning of every month. So we can scale our operation effectively, because we know exactly how much flying we’re able to execute. That kind of insight is basically magic in the aviation industry. No one has been able to do that before.

Naturally, payment networks want to prevent fraudulent transactions, banks want to avoid bad loans, airlines want to avoid hijackings, and companies want to avoid hiring ineffective or untrustworthy people. From their point of view, the cost of a missed business opportunity is low, but the cost of a bad loan or a problematic employee is much higher, so it is natural for organizations to want to be cautious. If in doubt, they are better off saying no. However, as algorithmic decision-making becomes more widespread, someone who has (accurately or falsely) been labeled as risky by some algorithm may suffer a large number of those “no” decisions. Systematically being excluded from jobs, air travel, insurance coverage, property rental, financial services, and other key aspects of society is such a large constraint of the individual’s freedom that it has been called “algorithmic prison” [82]. In countries that respect human rights, the criminal justice system presumes innocence until proven guilty; on the other hand, automated systems can systematically and arbitrarily exclude a person from participating in society without any proof of guilt, and with little chance of appeal.

file to my right is Brian Gant’s. I open the package, remove the thick sheaf of papers, and begin to read them carefully. Gaines was born in 1966. He was first convicted of aggravated rape at the age of nineteen. He served ten years and was paroled in February of 1995, just two months before Brian Gant’s mother-in-law was murdered. I find the section that contains Gaines’s parole records. They show that in February of 1995, he moved in with a woman named Clara Stoots. As I look at Clara Stoots’s address, an alarm bell goes off inside my head. I grab Brian Gant’s file and quickly locate a copy of the original police report of the murder. I’m looking for the mother-in-law’s address. When I find it, I begin to slowly shake my head. “No,” I say out loud. “No.” Clara Stoots’s address in April of 1995 was 136 Old Oak Road, Jonesborough, Tennessee. Shirley LaGuardia, Brian Gant’s mother-in-law, lived at 134 Old Oak Road, Jonesborough, Tennessee. At the time of her murder, Earl Gaines was living right next door. I dig back through Gaines’s file, curious about one thing. At the bottom of the stack are several booking photos of Gaines. I fold my arms on the desk in front of me, drop my head onto them, and start slamming my fist onto the desk in anger and frustration. As little Natalie first told the police—Gaines looked very much like Uncle Brian. Chapter Fifty-Nine Anita White walks unannounced into my office an hour and a half later wearing a smart, navy blue pant suit but looking a bit frazzled. She sits down across the desk from me without saying a word. I’ve called her a couple times since our conversation at the restaurant the morning they arrested Tommy Miller, but she hasn’t answered and hasn’t returned the calls. I wonder whether she’s looking for another apology from me. “I’ve been trying to get a hold of you,” I say. “I’ve been out of the country.” “Vacation?” “I took a few personal days, but I worked the entire time I was gone.” “Really? On what?” “It started with the forensic analysis of Judge Green’s computer. Our analyst found out that someone had hacked into the judge’s computer not long before he was killed. He investigated, like all good TBI agents do, and found that the computer the hacker used was located in another country.” “And what country was that?” “Canada.” The look on her face is almost, but not quite, smug. There’s a gleam in her eye that tells me she knows something that I don’t. I can tell she’s dying to spit it out, but first she wants to enjoy her little game. “Canada’s a big country,” I say. “Yes, and Vancouver’s a big city.” The thought germinates in my mind and begins to grow quickly. Vancouver. Canada. Judge Green. Computer hacker. What do they have in common? It dawns on me suddenly, but I’m afraid to be too optimistic. What has she learned? How far has she taken it? “Talk to me,” I say. “When I saw the Vancouver address, I remembered the case against the pedophile that Judge Green threw out on a technicality. So I got online and looked it up. David Dillinger was the witness that the judge held in contempt that day. So I started doing my job. I checked with airlines at the Tri-Cities airport and found out that David Dillinger flew back here three days before Judge Green was murdered.