“
As much as I believe in tolerance and fairness, I have never lost a wink of sleep about being unapologetically intolerant of anyone who refuses to show respect for those around them.
”
”
Robert I. Sutton (The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't)
“
It took me too long to realize that the people most inclined to say “You sound angry” are the same people who uniformly don’t care to ask “Why?” They’re interested in silence, not dialogue. This response to women expressing anger happens on larger and larger scales: in schools, places of worship, the workplace, and politics. A society that does not respect women’s anger is one that does not respect women—not as human beings, thinkers, knowers, active participants, or citizens.
”
”
Soraya Chemaly (Rage Becomes Her: The Power of Women's Anger)
“
You have had many successes, and you have earned the right to be respected.
”
”
Lorii Myers (Targeting Success, Develop the Right Business Attitude to be Successful in the Workplace (3 Off the Tee, #1))
“
Winning is a wonderful thing if you can help and respect others along the way. But if you stomp on others as you climb the ladder and treat them like losers once you reach the top, my opinion is that you debase your own humanity and undermine your team or organization.
”
”
Robert I. Sutton (The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't)
“
The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis.
”
”
Lorii Myers (Targeting Success, Develop the Right Business Attitude to be Successful in the Workplace (3 Off the Tee, #1))
“
All of the normal standards of human decency still apply in the workplace. We should be respectful and kind to each other and we should be honest and authentic as well.
”
”
Hendrith Vanlon Smith Jr.
“
a workplace can look as diverse as the United Nations, but if the employees are not truly respected, not truly valued, not truly involved, and not truly treated with dignity, what you have is a great photo opportunity, not real inclusion.
”
”
Lee Cockerell (Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney)
“
Gaining patience and a positive attitude, being polite and respectful to the most negative person, and being able to have insight into the type of person you are dealing with are all important for a lifetime of success.
”
”
Penelope Holmes (Dealing With Difficult People: Get to Know the Different Types of Difficult People in the Workplace and Learn How to Deal With Them (How To Win People, How To Influence People))
“
A good manager instills staff with self-confidence, teaches them to believe in themselves and helps them to realise their brilliance. Do not ever treat your staff with disrespect. It is competent until proven incompetent; not incompetent til proven competent.
”
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Miya Yamanouchi (Embrace Your Sexual Self: A Practical Guide for Women)
“
The stress-free workplace that is most productive is the one where workers respect each other’s differences.
”
”
Ricardo Semler (The Seven-Day Weekend: Changing the Way Work Works)
“
A series of controlled experiments and field studies in organizations shows that when teams engage in conflict over ideas in an atmosphere of mutual respect, they develop better ideas and perform better .
”
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Robert I. Sutton (The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't)
“
Elections outside the workplace stand in an ambivalent relation to capitalism’s exclusion of real democracy inside. On the one hand, elections distract people from their conscious and unconscious upsets with working conditions. Elections focus instead on political candidates, parties, and alternative policies around issues other than capitalism versus alternative economic systems and other than their respective working conditions. That is why supporters of capitalism appreciate elections. Well-controlled elections do not question, let alone threaten, capitalism.
”
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Richard D. Wolff (Capitalism's Crisis Deepens: Essays on the Global Economic Meltdown)
“
Imagine if ALL employers treated ALL of their employees with the same respect no matter what their job title was. Imagine going to work every day knowing that you and your work were valued. Unfortunately, we live in a society where some people allow their job titles to go to their head. I encourage you NOT to be one of those people. No matter what your position is, at the end of the day, EVERYBODY matters in the workplace, and every position serves a purpose. I firmly believe that how you treat others is a direct reflection of who you REALLY are. Personally, I choose integrity!
”
”
Stephanie Lahart
“
This style of teaching reflects the business community,” one fifth-grade teacher in a Manhattan public school told me, “where people’s respect for others is based on their verbal abilities, not their originality or insight. You have to be someone who speaks well and calls attention to yourself. It’s an elitism based on something other than merit.” “Today the world of business works in groups, so now the kids do it in school,” a third-grade teacher in Decatur, Georgia, explained. “Cooperative learning enables skills in working as teams—skills that are in dire demand in the workplace,” writes the educational consultant Bruce Williams.
”
”
Susan Cain (Quiet: The Power of Introverts in a World That Can't Stop Talking)
“
Paul: “If any man aspires to the office of overseer, it is a fine work he desires to do. An overseer, then, must be above reproach, the husband of one wife, temperate, prudent, respectable, hospitable, able to teach, not addicted to wine or pugnacious, but gentle, uncontentious, free from the love of money” (1 Timothy 3:1–3).
”
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Larry Burkett (Business by the Book: The Complete Guide of Biblical Principles for the Workplace)
“
Boundaries help you perform your best when you’re on the clock, and they help you recharge effectively when you’re not. They improve your mental and physical health; create a culture of respect and trust; keep morale, motivation, and loyalty high; and prevent good employees (like you) from burning out—because burnout is very, very real even if you’re doing a job you love. When employees are feeling energized, respected, and valued, it has a positive impact on their productivity, creativity, and the results they achieve for the business. Remember that the next time you’re tempted to feel guilty for setting a boundary at work—you’re a true team player because you’re helping to create a workplace culture in which everyone thrives.
”
”
Melissa Urban (The Book of Boundaries: Set the Limits That Will Set You Free)
“
Together, Canadians must do more than just talk about reconciliation; we must learn how to practise reconciliation in our everyday lives—within ourselves and our families, and in our communities, governments, places of worship, schools, and workplaces. To do so constructively, Canadians must remain committed to the ongoing work of establishing and maintaining respectful relationships.
”
”
Truth and Reconciliation Commission of Canada (Final Report of the Truth and Reconciliation Commission of Canada, Volume One: Summary: Honouring the Truth, Reconciling for the Future)
“
Sonnet of Human Resources
There is no blue collar, no white collar, just honor.
And honor is defined by character not collar.
There is no CEO, no janitor, just people.
Person's worth lies, not in background, but behavior.
Designation is reference to expertise, not existence.
Respect is earned through rightful action, not label.
Designation without humanity is resignation of humanity,
For all labels without love cause nothing but trouble.
The term human resources is a violation of human rights.
For it designates people as possession of a company.
Computers are resources, staplers are resources, but people,
Aren't resources, but the soul of all company and society.
I'm not saying, you oughta rephrase it all in a civilized way.
But at the very least, it's high time with hierarchy we do away.
”
”
Abhijit Naskar (Amantes Assemble: 100 Sonnets of Servant Sultans)
“
The second reason that a culture of connectivity makes life easier is that it creates an environment where it becomes acceptable to run your day out of your inbox—responding to the latest missive with alacrity while others pile up behind it, all the while feeling satisfyingly productive (more on this soon). If e-mail were to move to the periphery of your workday, you’d be required to deploy a more thoughtful approach to figuring out what you should be working on and for how long. This type of planning is hard. Consider, for example, David Allen’s Getting Things Done task-management methodology, which is a well-respected system for intelligently managing competing workplace obligations. This system proposes a fifteen-element flowchart for making a decision on what to do next! It’s significantly easier to simply chime in on the latest cc’d e-mail thread.
”
”
Cal Newport (Deep Work: Rules for Focused Success in a Distracted World)
“
However, not pushing back costs more: our ability to choose what is most essential in life. For Jin-Yung and Clay, respect in the workplace and time for God and family were most important, so these were the things they deliberately and strategically chose to prioritise. After all, if you don’t set boundaries – there won’t be any. Or even worse, there will be boundaries, but they’ll be set by default – or by another person – instead of by design.
”
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Greg McKeown (Essentialism: The Disciplined Pursuit of Less)
“
But you just wanted to be loved, cherished, and protected by your parents; to fall in love with someone and be treated with kindness, compassion, and respect; to be treated equitably and respectfully in the workplace; to receive basic empathy. In return for that, you were met with gaslighting, invalidation, rage, contempt, dismissiveness, and cruelty. You did nothing wrong. It’s time to stop crafting the story that you did. Forgiving yourself becomes a key step to working through the grief.
”
”
Ramani Durvasula (It's Not You: Identifying and Healing from Narcissistic People)
“
He did not smile at his employees, he did not take them out for drinks, he never inquired about their families, their love lives or their church attendance. He responded only to the essence of a man: to his creative capacity. In this office one had to be competent. There were no alternatives, no mitigating considerations. But if a man worked well, he needed nothing else to win his employer’s benevolence: it was granted, not as a gift, but as a debt. It was granted, not as affection, but as recognition. It bred an immense feeling of self-respect within every man in that office.
”
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Ayn Rand (The Fountainhead)
“
For Ginsburg, therefore, the #MeToo movement, in which women used social media and other platforms to demand the same respect in the workplace as their male colleagues, was a vindication of her vision that women should empower themselves by joining the workplace in numbers and refusing to tolerate unequal treatment, intentional or unintentional. Ginsburg believes that the Constitution should be interpreted to root out unconscious biases that subordinate women. But as she recognized decades ago, true equality requires that men and women work together to root out unconscious bias in families and in the workplace.
”
”
Jeffrey Rosen (Conversations with RBG: Ruth Bader Ginsburg on Life, Love, Liberty, and Law)
“
I should know; perfectionism has always been a weakness of mine. Brene' Bown captures the motive in the mindset of the perfectionist in her book Daring Greatly: "If I look perfect and do everything perfectly, I can avoid or minimize the painful feelings of shame, judgment, and blame." This is the game, and I'm the player. Perfectionism for me comes from the feelings that I don't know enough. I'm not smart enough. Not hardworking enough. Perfectionism spikes for me if I'm going into a meeting with people who disagree with me, or if I'm giving a talk to experts to know more about the topic I do … when I start to feel inadequate and my perfectionism hits, one of the things I do is start gathering facts. I'm not talking about basic prep; I'm talking about obsessive fact-gathering driven by the vision that there shouldn't be anything I don't know. If I tell myself I shouldn't overprepare, then another voice tells me I'm being lazy. Boom. Ultimately, for me, perfectionism means hiding who I am. It's dressing myself up so the people I want to impress don't come away thinking I'm not as smart or interesting as I thought. It comes from a desperate need to not disappoint others. So I over-prepare. And one of the curious things I've discovered is that what I'm over-prepared, I don't listen as well; I go ahead and say whatever I prepared, whether it responds to the moment or not. I miss the opportunity to improvise or respond well to a surprise. I'm not really there. I'm not my authentic self…
If you know how much I am not perfect. I am messy and sloppy in so many places in my life. But I try to clean myself up and bring my best self to work so I can help others bring their best selves to work. I guess what I need to role model a little more is the ability to be open about the mess. Maybe I should just show that to other people. That's what I said in the moment. When I reflected later I realized that my best self is not my polished self. Maybe my best self is when I'm open enough to say more about my doubts or anxieties, admit my mistakes, confess when I'm feeling down. The people can feel more comfortable with their own mess and that's needs your culture to live in that. That was certainly the employees' point. I want to create a workplace where everyone can bring the most human, most authentic selves where we all expect and respect each other's quirks and flaws and all the energy wasted in the pursuit of perfection is saved and channeled into the creativity we need for the work that is a cultural release impossible burdens and lift everyone up.
”
”
Melinda French Gates (The Moment of Lift: How Empowering Women Changes the World)
“
Next, figure out who your allies and advocates are on the job, those people you connect with, respect, and value. When things are out of order at work, it helps to at least have someone you can catch eyes with, someone who cares about you and can acknowledge the chaos, even if everyone else has adjusted to it. These people can also be a reality check for you because they know the others involved. Sometimes it is challenging to convey the dynamics to someone who has never been in that specific situation. If you have a friend or someone willing to advocate for you at your workplace, it can make a world of difference. That person can also give you helpful suggestions based on their observations and experiences in the same place. You can work together to stabilize, support, and invigorate each other.
”
”
Thema Bryant-Davis (Homecoming: Overcome Fear and Trauma to Reclaim Your Whole, Authentic Self)
“
Girls and young women are also starving because the women’s
movement changed educational institutions and the workplace enough
to make them admit women, but not yet enough to change the maleness
of power itself. Women in “coeducational” schools and colleges are still
isolated from one another, and admitted as men manqué. Women’s
studies are kept on the margins of the curriculum, and fewer than 5
percent of professors are women; the worldview taught young women
is male. The pressure on them is to conform themselves to the masculine
atmosphere. Separated from their mothers, young women on campus
have few older role models who are not male; how can they learn how
to love their bodies? The main images of women given them to admire
and emulate are not of impressive, wise older women, but of girls their
own age or younger, who are not respected for their minds. Physically,
these universities are ordered for men or unwomaned women. They
are overhung with oil portraits of men; engraved with the rolling names
of men; designed, like the Yale Club in New York, which for twenty
years after women were admitted had no women’s changing room, for
men. They are not lit for women who want to escape rape; at Yale,
campus police maps showing the most dangerous street corners for
rape were allegedly kept from the student body so as not to alarm
parents. The colleges are only marginally concerned with the things
that happen to women’s bodies that do not happen to the bodies of the
men. Women students sense this institutional wish that the problems
of their female bodies would just fade away; responding, the bodies
themselves fade away.
”
”
Naomi Wolf (The Beauty Myth)
“
Psychological safety is broadly defined as a climate in which people are comfortable expressing and being themselves. More specifically, when people have psychological safety at work, they feel comfortable sharing concerns and mistakes without fear of embarrassment or retribution. They are confident that they can speak up and won't be humiliated, ignored, or blamed. They know they can ask questions when they are unsure about something. They tend to trust and respect their colleagues. When a work environment has reasonably high psychological safety, good things happen: mistakes are reported quickly so that prompt corrective action can be taken; seamless coordination across groups or departments is enabled, and potentially game-changing ideas for innovation are shared. In short, psychological safety is a crucial source of value creation in organizations operating in a complex, changing environment.
”
”
Amy C. Edmondson (The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth)
“
There is an old question, rarely voiced these days, but nevertheless running as an undercurrent beneath the squabbles and misunderstandings that occur in households, workplaces and universities on a daily basis. ‘What do women want?’ has been asked in a bewildered, almost exasperated, tone since women first began to say they wanted more. Yet the answer seems to us to be simple and entirely self-evident. Women want what all sentient human beings want. They want to develop their own talents and put them to good use, to earn and control their own money so they can be truly independent and make free choices. They want to gain status and respect as they prove to be worth of it. To love and to be loved as free and equal adults, to be allowed their human flaws and foibles and not to be unfairly judged for them, and to be forgiven when they fail, behave badly or have trouble coping. To be the subject and not the object. They want, in short, what men want.
”
”
Jane Caro
“
The Five Causes We practice gratitude daily, remembering that the human heart cannot hold gratitude and negative emotions at the same time. From gratitude, joy and all other virtues are born. We practice forgiving those that have harmed us as a mode of healing ourselves. We reach out to those we have harmed, either personally or by handwritten letter, offering apology and reconciliation. We practice kindness and honesty in word and deed toward all, and especially toward our romantic partner. Kindness and honesty must always remain unified, for one without the other leads to harmful behavior. We practice humility. We never treat any others as servants or beneath us, regardless of their social or economic status. We show respect to all, and are considerate of the consequences of our actions on others. We practice our ethics in our business. Our career is a major forum for our practice of transformation, so we infuse our highest ideals into our work and workplace, always looking for win-win opportunities. We hold firm that the end never justifies the means, and teach our ethics by example.
”
”
Max Strom (A Life Worth Breathing: A Yoga Master's Handbook of Strength, Grace, and Healing)
“
The National Institute of Standards and Technology has provided a preliminary estimation that between 16,400 and 18,800 civilians were in the WTC complex as of 8:46 am on September 11. At most 2,152 individual died in the WTC complex who were not 1) fire or police first responders, 2) security or fire safety personnel of the WTC or individual companies, 3) volunteer civilians who ran to the WTC after the planes' impact to help others or, 4) on the two planes that crashed into the Twin Towers. Out of this total number of fatalities, we can account for the workplace location of 2,052 individuals, or 95.35 percent. Of this number, 1,942 or 94.64 percent either worked or were supposed to attend a meeting at or above the respective impact zones of the Twin Towers; only 110, or 5.36 percent of those who died, worked below the impact zone. While a given person's office location at the WTC does not definitively indicate where that individual died that morning or whether he or she could have evacuated, these data strongly suggest that the evacuation was a success for civilians below the impact zone.
”
”
9/11 Commission
“
Earth (481-640) People with this personality type are likely to become successful leaders. You tend to be more disciplined and careful at planning tasks. Loyalty and trust are important equations in your relationships hence they prove to be your strength in hard times. You respect others and keep people united which makes people flourish under your leadership. Earth signs are efficient decision makers hence always remain firm on the step they took. Fire: (400-300) Fire people are smart enthusiastic and energetic to be around. You are very competitive and curious, and more often very passionate about your goals and desires. Trusting people with a job or any important personal task is hard hence making emotional connections are difficult for you. making friends or getting a lover, your life is full of drama and there’s always a lot happening around you. You are intelligent and always find new ways to do things Water (160-320) Water people are kind and empathetic but sensitive. And you sometimes tend to become people pleasers. being quite impulsive and always in a hurry, you make decisions haphazardly. Water people are shy and introverted while partying around with friends on a weekend would be the last thing you want to do. You dread small talk and expressing yourself to a group of people is quite a demanding job. People feel relaxed in your presence you bring out the best in them. Decision-making can be demanding and you are sometimes regretful of overthinking and hence not capable of finding a firm decision. Air: (0-160) You have quite an entrancing personality. People are naturally drawn towards you and find your company comforting and friendly. Air signs are naturally smart and quite efficient in their workplace. While using your challenges and opportunities wisely you are likely to have great careers. you are good at advising your colleagues. But being bound in a relationship sometimes doesn’t seem to help you, rather you respect open free yet intimate emotional connections. Air people who are artistic and creative always look at things from a unique lens. So now you know your element.
”
”
Marie Max House (Which Element are You?: Fire, Water, Earth or Air)
“
I WANT TO end this list by talking a little more about the founding of Pixar University and Elyse Klaidman’s mind-expanding drawing classes in particular. Those first classes were such a success—of the 120 people who worked at Pixar then, 100 enrolled—that we gradually began expanding P.U.’s curriculum. Sculpting, painting, acting, meditation, belly dancing, live-action filmmaking, computer programming, design and color theory, ballet—over the years, we have offered free classes in all of them. This meant spending not only the time to find the best outside teachers but also the real cost of freeing people up during their workday to take the classes. So what exactly was Pixar getting out of all of this? It wasn’t that the class material directly enhanced our employees’ job performance. Instead, there was something about an apprentice lighting technician sitting alongside an experienced animator, who in turn was sitting next to someone who worked in legal or accounting or security—that proved immensely valuable. In the classroom setting, people interacted in a way they didn’t in the workplace. They felt free to be goofy, relaxed, open, vulnerable. Hierarchy did not apply, and as a result, communication thrived. Simply by providing an excuse for us all to toil side by side, humbled by the challenge of sketching a self-portrait or writing computer code or taming a lump of clay, P.U. changed the culture for the better. It taught everyone at Pixar, no matter their title, to respect the work that their colleagues did. And it made us all beginners again. Creativity involves missteps and imperfections. I wanted our people to get comfortable with that idea—that both the organization and its members should be willing, at times, to operate on the edge. I can understand that the leaders of many companies might wonder whether or not such classes would truly be useful, worth the expense. And I’ll admit that these social interactions I describe were an unexpected benefit. But the purpose of P.U. was never to turn programmers into artists or artists into belly dancers. Instead, it was to send a signal about how important it is for every one of us to keep learning new things. That, too, is a key part of remaining flexible: keeping our brains nimble by pushing ourselves to try things we haven’t tried before. That’s what P.U. lets our people do, and I believe it makes us stronger.
”
”
Ed Catmull (Creativity, Inc.: an inspiring look at how creativity can - and should - be harnessed for business success by the founder of Pixar)
“
SELF-MANAGEMENT Trust We relate to one another with an assumption of positive intent. Until we are proven wrong, trusting co-workers is our default means of engagement. Freedom and accountability are two sides of the same coin. Information and decision-making All business information is open to all. Every one of us is able to handle difficult and sensitive news. We believe in collective intelligence. Nobody is as smart as everybody. Therefore all decisions will be made with the advice process. Responsibility and accountability We each have full responsibility for the organization. If we sense that something needs to happen, we have a duty to address it. It’s not acceptable to limit our concern to the remit of our roles. Everyone must be comfortable with holding others accountable to their commitments through feedback and respectful confrontation. WHOLENESS Equal worth We are all of fundamental equal worth. At the same time, our community will be richest if we let all members contribute in their distinctive way, appreciating the differences in roles, education, backgrounds, interests, skills, characters, points of view, and so on. Safe and caring workplace Any situation can be approached from fear and separation, or from love and connection. We choose love and connection. We strive to create emotionally and spiritually safe environments, where each of us can behave authentically. We honor the moods of … [love, care, recognition, gratitude, curiosity, fun, playfulness …]. We are comfortable with vocabulary like care, love, service, purpose, soul … in the workplace. Overcoming separation We aim to have a workplace where we can honor all parts of us: the cognitive, physical, emotional, and spiritual; the rational and the intuitive; the feminine and the masculine. We recognize that we are all deeply interconnected, part of a bigger whole that includes nature and all forms of life. Learning Every problem is an invitation to learn and grow. We will always be learners. We have never arrived. Failure is always a possibility if we strive boldly for our purpose. We discuss our failures openly and learn from them. Hiding or neglecting to learn from failure is unacceptable. Feedback and respectful confrontation are gifts we share to help one another grow. We focus on strengths more than weaknesses, on opportunities more than problems. Relationships and conflict It’s impossible to change other people. We can only change ourselves. We take ownership for our thoughts, beliefs, words, and actions. We don’t spread rumors. We don’t talk behind someone’s back. We resolve disagreements one-on-one and don’t drag other people into the problem. We don’t blame problems on others. When we feel like blaming, we take it as an invitation to reflect on how we might be part of the problem (and the solution). PURPOSE Collective purpose We view the organization as having a soul and purpose of its own. We try to listen in to where the organization wants to go and beware of forcing a direction onto it. Individual purpose We have a duty to ourselves and to the organization to inquire into our personal sense of calling to see if and how it resonates with the organization’s purpose. We try to imbue our roles with our souls, not our egos. Planning the future Trying to predict and control the future is futile. We make forecasts only when a specific decision requires us to do so. Everything will unfold with more grace if we stop trying to control and instead choose to simply sense and respond. Profit In the long run, there are no trade-offs between purpose and profits. If we focus on purpose, profits will follow.
”
”
Frederic Laloux (Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness)
“
overconfident individuals achieved higher social status, respect, and influence in groups.
”
”
Jeffrey Pfeffer (Leadership BS: Fixing Workplaces and Careers One Truth at a Time)
“
In times of change, learners inherit the earth, while the learned are beautifully equipped to deal with a world that no longer exists.
”
”
Paul Meshanko (The Respect Effect: Using the Science of Neuroleadership to Inspire a More Loyal and Productive Workplace)
“
Managers aren’t looking for ten- or twenty-year change programs—they want simple, objective goals: profit, growth, healthy quarterly reports, trained people, orderly markets, competitive advantage. Until these organizations face reality, give up the futile quest for control and begin to respect such concepts as workplace democracy, the need to question everything, and the search for a more balanced existence, even the most modest goals will be beyond reach.
”
”
Ricardo Semler (The Seven-Day Weekend: Changing the Way Work Works)
“
If a designated substance regulation implement to your workplace, Any workplace in respect of which the Minister of Labor has ordered the employer to establish a committee. Regular inspections of the workplace by the designated member of the joint health and safety committee help to recognize hazards and serious workplace injuries.
”
”
Vector Medical
“
All walks should help the leader learn what is really happening and at the same time focus on helping people to maintain their dignity. This can only happen if the leaders create a safe place to have a conversation, and they show respect to the people they encounter along the way. Why would anyone openly discuss problems in their work area if he or she will be embarrassed once workplace issues are revealed, or if the walker looks as if he or she is trying to catch someone doing something wrong?
”
”
Michael Bremer (How to Do a Gemba Walk: Coaching Gemba Walkers)
“
Our homes and workplaces are divided as well. Within each rise our own Mount Moriahs—outward issues that come to symbolize all of the inner turmoil we are feeling. In one home it might be the dishes, in another the finances, and in yet another the disciplining of the children. At work, we may come to focus on the title or the status or the level of respect we think we deserve. We begin to do battle around these issues, and the more we battle, the larger they loom on the landscape until finally our home and workplace quakes build mountains so high they create their own weather systems. If you don’t believe me, just witness what happens to the climate in a room when parties start doing battle around one of their Mount Moriahs.
”
”
Arbinger Institute (The Anatomy of Peace: Resolving the Heart of Conflict)
“
Respect for diversity doesn’t just make a happier workplace, it improves productivity and is good for the business
”
”
Jeanette Purkis (The Wonderful World of Work: A Workbook for Asperteens)
“
Women derived significant benefits from the lessons in Betty Lehan Harragan’s Games Mother Never Taught You and Margaret Hennig and Anne Jardim’s The Managerial Woman. These books, published in 1977 and 1976, respectively, launched a paradigm shift in female thinking. They and other such writings encouraged women to acquire political savvy, learn the ropes, and beat men at their own games. There is much to be said for political savvy and learning the ropes, but it gets you only so far -- approximately as far as women have gotten.
”
”
Kathleen Kelley Reardon (They Don't Get It, Do They?: Communication in the Workplace -- Closing the Gap Between Women and Men)
“
To be successful, cultivate positive attitudes of self-respect, pride in your contribution to your workplace, dedication to your job, cooperation with your employers and coworkers, desire to do the job right, personal integrity, responsibility, and accountability—and do it just because you value your life energy.
”
”
Vicki Robin (Your Money or Your Life)
“
When a workplace culture is purposefully created to be respectful and inspiring, employees are happier, more productive, and more engaged.
”
”
Randy Grieser (The Culture Question: How to Create a Workplace Where People Like to Work)
“
Keeping the notion of dignity front and center creates a workplace where people want to be.
”
”
John Baldoni (Grace Under Pressure: Leading Through Change and Crisis)
“
What is my ambition? (What do you want to become exactly? Where do you want to reach?) What are my current goals? (Short-term and long-term goals to actualise the ambition mentioned above.) What is the routine I need to achieve my goals? (Doesn’t need explanation.) What are my dreams? (Why do you want to achieve that?) What is the nature of the line of work I have chosen? (How demanding is it? What’s the scope for relaxation? At what age and with what skillset would you have achieved credible respect in your field or workplace?)
”
”
Shwetabh Gangwar (The Rudest Book Ever)
“
A person who treats you with true respect will want you succeed in life, possess alot of tolerance with your flaws and understand bounderies.
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Saaif Alam
“
When you’re inspired, you become inspiring.”
“Before building walls, build a foundation, make sure it’s solid and that it remains solid.”
“Never limit your ambitions.”
“If you want to shine like a star, care to make others shine like stars.”
“Someone’s respect for the environment will likely reflect his truest respect for others.”
“Learn to recognize and celebrate your personal milestones. It will trigger positive emotions in you.”
“Make peace with your past. You’ll emotionally be more positive. You’ll improve your wisdom. You’re inner sweetness will breathe out more efficiently.”
“When you emotionally manage the fact that perfection does not exist and only reaching excellence does, your inner sweetness will breathe efficiently.”
“We all have emotional batteries. We are all energy. Your positive energy can help someone else recharge.”
“Humans are responsible for nearly all problems and are the solution for everything - Be positively, the solution!”
“Be careful what you tolerate in your company, you are teaching levels of the pyramid how to treat your business Culture and Core Values.”
“Raising your voice is not an argument.”
“Feed positively your roots. As a result, your inner sweetness will breathe efficiently thru your shell.”
“Authenticity in the workplace is not define as making yourself difficult to manage – Be positively authentic!”
“Be positively the influencer, not the follower.”
“Biases can trick us as humans and have a negative impact on our emotions – Be positively curious!”
“Never make someone emotionally pay the price because of how you were not able to manage positively your own emotions.”
“If you want your team to improve their technical skills, make sure to improve your interpersonal skills first.”
“Beware of the individualism culture. If you are in a people management/leadership position, remember the following:
IT’S NOT ABOUT YOU!”
“Like the roots of a human’s mind, feed social media positively. It will feed a large scale of humans mind!”
“Like an upside-down pineapple fruit, the inner sweetness of a company becomes sweeter when you flip upside down the position level pyramid!”
“Do not wait for someone to harvest you. Build your own path!”
“A leader should trigger positive emotions and it all starts with you!”
“Earth is more beautiful than we think – Imagine how splendid it would be if we were all interacting positively on it!”
Communication becomes efficient when it’s done we positive emotions – Be positively curious!”
“Having excuses for everything is the roadblock of self-awareness and inner growth”
“Don’t limit your challenges – rather – Challenge your limits!”
“The higher the position level you’re ambitious to reach, the less about you it should be. In life, you’re already at the top, therefore, it starts with you because it is not about you!”
“I’m realistically optimistic!”
“The pineapple - from all fruits – looks authentic. The great thing about it is no matter its shape – size - high – and color, one thing remains the same: Its inner sweetness! A pineapple = a pineapple. A pineapple = a human”
“Often, what we think we know - what we think is - and what we think should are our biggest obstacles in life. Be positively curious!”
“Being curious is best practice – Be positive curious, meaning, with positive emotions. Your inner sweetness will be felt with this approach”
“Keep it sweet with yourself, not everything is suited for everyone!”
“The art of managing with discipline emotional challenges and a sign of a mental strength is when many appreciate what you do in the shadow and in silence, and you still do more than expected.”
“Beware of the time is money mindset blind spots, respectful interactions and good social etiquettes are not to be served like an American fast food!”
“Look and listen without biases – Be positively curious!
”
”
Steve "Mr. Pineapple" Mathieu
“
When you’re inspired, you become inspiring.”
“Before building walls, build a foundation, make sure it’s solid and that it remains solid.”
“Never limit your ambitions.”
“If you want to shine like a star, care to make others shine like stars.”
“Someone’s respect for the environment will likely reflect his truest respect for others.”
“Learn to recognize and celebrate your personal milestones. It will trigger positive emotions in you.”
“Make peace with your past. You’ll emotionally be more positive. You’ll improve your wisdom. You’re inner sweetness will breathe out more efficiently.”
“When you emotionally manage the fact that perfection does not exist and only reaching excellence does, your inner sweetness will breathe efficiently.”
“We all have emotional batteries. We are all energy. Your positive energy can help someone else recharge.”
“Humans are responsible for nearly all problems and are the solution for everything - Be positively, the solution!”
“Be careful what you tolerate in your company, you are teaching levels of the pyramid how to treat your business Culture and Core Values.”
“Raising your voice is not an argument.”
“Feed positively your roots. As a result, your inner sweetness will breathe efficiently thru your shell.”
“Authenticity in the workplace is not define as making yourself difficult to manage – Be positively authentic!”
“Be positively the influencer, not the follower.”
“Biases can trick us as humans and have a negative impact on our emotions – Be positively curious!”
“Never make someone emotionally pay the price because of how you were not able to manage positively your own emotions.”
“If you want your team to improve their technical skills, make sure to improve your interpersonal skills first.”
“Beware of the individualism culture. If you are in a people management/leadership position, remember the following:
IT’S NOT ABOUT YOU!”
“Like the roots of a human’s mind, feed social media positively. It will feed a large scale of humans mind!”
“Like an upside-down pineapple fruit, the inner sweetness of a company becomes sweeter when you flip upside down the position level pyramid!”
“Do not wait for someone to harvest you. Build your own path!”
“A leader should trigger positive emotions and it all starts with you!”
“Earth is more beautiful than we think – Imagine how splendid it would be if we were all interacting positively on it!”
Communication becomes efficient when it’s done we positive emotions – Be positively curious!”
“Having excuses for everything is the roadblock of self-awareness and inner growth”
“Don’t limit your challenges – rather – Challenge your limits!”
“The higher the position level you’re ambitious to reach, the less about you it should be. In life, you’re already at the top, therefore, it starts with you because it is not about you!”
“I’m realistically optimistic!”
“The pineapple - from all fruits – looks authentic. The great thing about it is no matter its shape – size - high – and color, one thing remains the same: Its inner sweetness! A pineapple = a pineapple. A pineapple = a human”
“Often, what we think we know - what we think is - and what we think should are our biggest obstacles in life. Be positively curious!”
“Being curious is best practice – Be positive curious, meaning, with positive emotions. Your inner sweetness will be felt with this approach”
“Keep it sweet with yourself, not everything is suited for everyone!”
“The art of managing with discipline emotional challenges and a sign of a mental strength is when many appreciate what you do in the shadow and in silence, and you still do more than expected.”
“Beware of the time is money mindset blind spots, respectful interactions and good social etiquettes are not to be served like an American fast food!”
“Look and listen without biases – Be positively curious!
”
”
Steve "Mr. Pineapple" Mathieu
“
The art of live communication and relationship building remains critically important no matter what industry you work in. In today’s global economy, it’s typically not the smartest, hardest-working, or most technically savvy who succeed. Even those who have complete mastery over the technical aspects of their jobs need to communicate and relate to others effectively and strategically to earn the respect, trust, and admiration of their colleagues—indeed, in order to succeed. The ability to communicate well is often the most important precursor to success in the workplace.
”
”
Jodi Glickman (Great on the Job)
“
In a community that so deeply values the planet we're on, the summits we visit, and the human curiosity we bring to the skies, I have to hope we can find a way to respect and share our own humanity, our knowledge of the cosmos, and our love for the mountains that make our work possible. They're the windows we're able to climb to that give us a glimpse of the universe.
”
”
Emily M. Levesque (The Last Stargazers: The Enduring Story of Astronomy's Vanishing Explorers)
“
Psychological safety enables candor and openness and, as such, thrives in an environment of mutual respect. It means that people believe they can – and must – be forthcoming at work. In fact, psychological safety is conducive to setting ambitious goals and working toward them together. Psychological safety sets the stage for a more honest, more challenging, more collaborative, and thus also more effective work environment.
”
”
Amy C. Edmondson (The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth)
“
people are more likely to believe they'll be given the benefit of the doubt – a wonderful way to think about psychological safety – when they experience trust and respect at work.
”
”
Amy C. Edmondson (The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth)
“
Both men refer to Carly Fisher as a girl—a small thing, maybe, but it shows an innate lack of respect for females in the workplace.
”
”
J.D. Robb (Delusion in Death (In Death, #35))
“
She asked a question. “Was everything as safe as you would like it to have been this week with your patients?”5 The question – genuine, curious, direct – was respectful and concrete: “this week,” “your patients.” Its very wording conveys genuine interest. Curiosity. It makes you think. Interestingly, she did not ask, “did you see lots of mistakes or harm?” Rather, she invited people to think in aspirational terms: “Was everything as safe as you would like it to be?
”
”
Amy C. Edmondson (The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth)
“
I have defined psychological safety as the belief that the work environment is safe for interpersonal risk taking.6 The concept refers to the experience of feeling able to speak up with relevant ideas, questions, or concerns. Psychological safety is present when colleagues trust and respect each other and feel able – even obligated – to be candid.
”
”
Amy C. Edmondson (The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth)
“
In the workplace, the story is much the same. In a recent study of over one thousand office workers, the strongest predictor of how well they dealt with the challenges of demanding work was whether they felt respected and valued by their managers. Their bosses simply showing they truly care led to increases in work engagement, loyalty, and resilience. Being a decent, caring human being is a performance and life enhancer.
”
”
Steve Magness (Do Hard Things: Why We Get Resilience Wrong and the Surprising Science of Real Toughness)
“
there are many ways to organize workplaces, and that we have a responsibility to identify the models that respect workers as human beings, and allow them to realize their full potential.
”
”
Bernie Sanders (It's OK to Be Angry About Capitalism)
“
We cannot oversimplify what it means to be included by talking about belonging as an emotional experience. It’s nice when people are kind to you. It’s even nicer when they respect and value your contributions in tangible ways. In fact, 75 percent of Black women and 65 percent of Latina women view themselves as very ambitious toward their careers, with 40 percent of Black women hoping to make it to a management position within the next five years, according to CNBC and SurveyMonkey’s Women at Work survey released in early 2020. Despite this clear desire to advance, they face seemingly insurmountable odds. For every one hundred men promoted to manager, only sixty Black women and sixty-eight Latina women are promoted.15 Achievement is a completely natural career driver and should be elevated above the idea of belonging if leaders want employees to give them credit for their equity initiatives.
”
”
Tara Jaye Frank (The Waymakers: Clearing the Path to Workplace Equity with Competence and Confidence)
“
Speaking up is only the first step. The true test is how leaders respond when people actually do speak up. Stage setting and inviting participation indeed build psychological safety. But if a boss responds with anger or disdain as soon as someone steps forward to speak up about a problem, the safety will quickly evaporate. A productive response must be appreciative, respectful, and offer a path forward.
”
”
Amy C. Edmondson (The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth)
“
The sadness in this is that a wedding ring will indeed automatically make her seem worthy of respect, while not wearing a wedding ring would make her easily dismissible—and this is in a modern workplace.
”
”
Chimamanda Ngozi Adichie (We Should All Be Feminists)
“
A positive workplace culture is built upon active civility among all employees and their colleagues, in words and in deeds. Another critical aspect of a positive workplace community is the active provision of social support, with people knowing they can turn to others for advice and help when they need it, and in turn providing that needed assistance to their colleagues. Mutual respect, responsiveness, and trust are essential for these mutually supporting behaviors to take place.
”
”
Christina Maslach (The Burnout Challenge: Managing People’s Relationships with Their Jobs)
“
We can’t underestimate the need for people to be heard, seen, and respected, which is what inclusion is all about.
”
”
Minette Norman (The Boldly Inclusive Leader: Transform Your Workplace (and the World) by Valuing the Differences Within)
“
Every meeting is an opportunity for people to feel seen, heard, and respected.
”
”
Minette Norman (The Boldly Inclusive Leader: Transform Your Workplace (and the World) by Valuing the Differences Within)
“
There’s an expectation that because of this new invention, things will get better, more efficient, safer, richer, faster. Which they do, in some respects. But then things also, invariably, go sideways. At one moment, social media is being hailed as something that will allow ordinary citizens to upend tyranny. And then in the next moment, social media is feared as the platform that will allow citizens to tyrannize one another. The automobile was supposed to bring freedom and mobility, which it did for a while. But then millions of people found themselves living miles from their workplaces, trapped in endless traffic jams on epic commutes. How is it that, sometimes, for any number of unexpected and random reasons, technology slips away from its intended path?
”
”
Malcolm Gladwell (The Bomber Mafia: A Dream, a Temptation, and the Longest Night of the Second World War)
“
every conversation takes place on two levels: the official conversation and the actual conversation. The official conversation is represented by the words we say about whatever topic we are nominally discussing: politics, economics, workplace issues—whatever. The actual conversation occurs in the ebb and flow of underlying emotions that get transmitted as we talk. With every comment you are either making me feel a little more safe or a little more threatened. With every comment I am showing you either respect or disrespect. With every comment we are each revealing something about our intentions: Here is why I am telling you this. Here is why this is important to me. It is the volley of these underlying emotions that will determine the success or failure of the conversation.
”
”
David Brooks (How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen)
“
Fulfilling needs isn’t catering to neediness: it’s honoring what makes us human. It’s filling up employees’ fuel tanks so they can do their best work every day. When people feel truly supported and respected, amazing contributions soon follow.
”
”
Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
“
Another way to foster a sense of belonging for employees is to form teams that are encouraged to engage in collective problem-solving. This affords regular opportunities for all members of the teams to express their views and contribute their talents. But leaders of these teams should establish the norm that colleagues treat each other with respect, making room for everyone in discussions and listening thoughtfully to one another. As we saw with high-status students leading the way in establishing an antibullying norm in schools, managers, as the highest-status member of a team, can set powerful norms. A key goal is foster what leadership scholar Amy Edmonson calls psychological safety, which she describes as "the belief that the environment is safe for interpersonal risk taking. People feel able to speak up when needed--with relevant ideas, questions, or concerns--without being shut down in a gratuitous way. Psychological safety is present when colleagues trust and respect each other and feel able, even obligated, to be candid." No matter how ingenious or talented individual team members are, if the climate does not foster the psychological safety people need to express themselves, they are likely to hold back on valuable input.
”
”
Geoffrey L Cohen (Belonging: The Science of Creating Connection and Bridging Divides - Library Edition)
“
The optimal strategy encompasses self-reflection/introspection, adaptability, and versatility within a fluid environment. Although one cannot exert absolute control over the behavior of others or the external work milieu, one can entirely govern one's own conduct. Cultivating humility, demonstrating respect for others, and embracing multicultural perspectives are fundamental for integrating successfully into a globalized workplace. Ultimately, the journey begins with the self.
”
”
Henrietta Newton Martin- Author Strategic Human Resource Management - A Primer
“
Expecting real equality for women in the workplace is ‘unnatural’ – nature wants women to clock out of public life when and if they have kids, and if they don’t want to have kids, they must be unnatural. Women who are ambitious and independent are unnatural. Women who actively express sexual desire are unnatural. Women refusing to make themselves pretty and pleasing for men are unnatural. Women who demand respect and security while not being beautiful and young are unnatural. Abortion is unnatural. Contraception is unnatural. Pleasure for its own sake is unnatural. Unnatural, in short, covers a lot of the fun stuff.
”
”
Laurie Penny (Unspeakable Things: Sex, Lies and Revolution)
“
But because divorce was so unheard of in middle-class Indian society, people looked at divorcées with a sort of incredulous shock and wonder, as if they were somehow criminals. They were ostracized from everyday life because of an invisible scarlet D hovering over them.
Meanwhile, Second Wave feminism in the United States was changing attitudes about how women were treated in the workplace and in society, and how unmarried women were perceived in particular. Women were challenging age-old notions of their place in the world. Western media was full of unafraid, smart American women who published magazines, were marching in DC, and were generally making a lot of noise. No such phenomenon had reached our Indian shores. I’m sure my mother had read about the ERA movement, Roe v. Wade, and bra burnings. She, too, wanted the freedom to earn a living in a country where she wouldn’t be a pariah because of her marital status. We could have a fighting chance at surviving independently in the United States, versus being dependent on her father or a future husband in India. Conservative as he was, my grandfather K. C. Krishnamurti, or “Tha-Tha,” as I called him in Tamil, had encouraged her to leave my father after he witnessed how she had been treated. He respected women and loved his daughter and it must have broken his heart to see the situation she had married into. He, too, wanted us to have a second chance at happiness. America, devoid of an obvious caste system and outright misogyny, seemed to value hard work and the use of one’s mind; even a woman could succeed there. My grandfather was a closet feminist.
”
”
Padma Lakshmi (Love, Loss, and What We Ate: A Memoir)
“
One positive move would be for managers to seek out qualified female candidates to hire and promote. They can also invest more in the recruiting of these female candidates plus their mentoring and helping them get the experience they need. The battle between the stay-at-home moms and the career moms needs to stop. Each group should stop judging each other and causing guilt trips. Those women who have decided to stay at home and raise a family should not be looked down upon by the career women. Career women with families need not feel like the stay-at-home mothers and feminism both are making them feel guilty. Each group needs to be respectful of the other and their contributions. As more women attain senior positions of leadership, things will change. These women will raise the ceiling and the floor. This book was written to encourage women to dream big. It is also hoped that men will do their part to support women in their careers and in the workplace. While many women may not be focused on getting to the top, if more women lean in then conditions for all women will improve. Sheryl Sandberg looks forward to a world where her children and others, both boys and girls, will be able to make the choice of what to do with their lives without obstacles, both internal and external, slowing them down.
”
”
Natalie Thompson (Lean In: A Summary of Sheryl Sandberg's Book)
“
crashed into theTwinTowers.Out of this total num= ber of fatalities, we can account for the workplace location of 2,052 individu= als, or 95.35 percent. Of this number, 1,942 or 94.64 percent either worked or were supposed to attend a meeting at or above the respective impact zones of the Twin Towers; only 110, or 5.36 percent
”
”
Anonymous
“
Technicians are triply invisible. First, they have traditionally been invisible to historians and sociologists of science. . . . Second, they have been largely, if not entirely, invisible in the formal documentary record produced by scientific practitioners. Even when one is committed to doing so, it is extremely difficult to retrieve information about who they were and what they did. Third, technicians have arguably been invisible as relevant actors to those persons in control of the workplaces in which scientific knowledge is produced. . . . Technicians have been “not there” in roughly the same sense that servants were, and were supposed to be, “not there” with respect to the conversations of Victorian domestic employers.
”
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Clifford D. Conner (A People's History of Science: Miners, Midwives, and Low Mechanicks)
“
we are allowed to be angry but not on our own behalves. If a woman is angry in her “place,” as a mother or a teacher, for example, she is respected, and her anger is generally understood and acceptable. If, however, she transgresses and is angry in what is thought of as a men’s arena—such as traditional politics or the workplace—she is almost always penalized in some way.
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Soraya Chemaly (Rage Becomes Her: The Power of Women's Anger)
“
At Streval Structural Evaluation we are leading building control inspectors. We are a widely respected and successful company which has helped structural engineering consultants and specialist clients for many years. Contact us today. Employers need to have mansafe systems in place because it could save lives and prevent workplace injuries. When an accident happens, the safety of employees is the most important thing.
”
”
Building Testing Bedfordshire
“
I work hard and deserve to be valued and
treated with respect
at work.
”
”
The Thoughtful Beast
“
Fifth, the companies also had what struck me as unusually intimate workplaces. They were, in effect, functional little societies that strove to address a broad range of their employees’ needs as human beings—creative, emotional, spiritual, and social needs as well as economic ones. Herb Kelleher of Southwest Airlines once observed that his company’s famously vibrant culture was built around the principle of “caring for people in the totality of their lives.” That’s what the companies I was looking at were doing. They were places where employees felt cared for in the totality of their lives, where they were treated in the way that the founders and leaders thought people ought to be treated—with respect, dignity, integrity, fairness, kindness, and generosity.
”
”
Bo Burlingham (Small Giants: Companies That Choose to Be Great Instead of Big)
“
Don’t ever ask an employee to do something you wouldn’t be willing to do yourself. Did I clean the office myself? Yes, I sure did. Your employees aren’t your servants; they’re your employees. Treat them well, and they’ll work hard for you because they respect you. Don’t be that fuckwit boss who makes the employees’ lives hell. There’s nothing strong and powerful about that. If you do that, you’re just a tool.
”
”
Tan France (Naturally Tan)
“
Granted, employees are a very different type of customer, one that falls outside of the traditional definition. After all, instead of them paying you, you’re paying them. Yet regardless of the direction the money flows, one thing is clear: employees, just like other types of customers, want to derive value from their relationship with the organization. Not just monetary value, but experiential value, too: skill augmentation, career development, camaraderie, meaningful work, a sense of purpose, and so on. If a company or an individual leader fails to deliver the requisite value to an employee, then—just like a customer, they’ll defect. They’ll quit, driving up turnover, inflating recruiting/training expenses, undermining product/service quality, and creating a whole lot of unnecessary stress on the organization. So even though a company pays its employees, it should still provide them with a value-rich employment experience that cultivates loyalty. And that’s why it’s prudent to view both current and prospective employees as a type of customer. The argument goes beyond employee engagement, though. There’s a whole other reason why organizational leaders have a lot to gain by viewing their staff as a type of customer. That’s because, by doing so, they can personally model the customer-oriented behaviors that they seek to encourage among their workforce. How better to demonstrate what a great customer experience looks like than to deliver it to your own team? After all, how a leader serves their staff influences how the staff serves their customers. Want your team to be super-responsive to the people they serve? Show them what that looks like by being super-responsive to your team. Want them to communicate clearly with customers? Show them what that looks like by being crystal clear in your own written and verbal communications. There are innumerable ways for organizational leaders to model the customer experience behaviors they seek to promote among their staff. It has to start, however, by viewing those in your charge as a type of customer you’re trying to serve. Of course, viewing staff as customers doesn’t mean that leaders should cater to every employee whim or that they should consent to do whatever employees want. Leaders sometimes have to make tough decisions for the greater good. In those situations, effectively serving employees means showing respect for their concerns and interests, and thoughtfully explaining the rationale behind what might be an unpopular decision. The key point is simply this: with every interaction in the workplace, leaders have an opportunity to show their staff what a great customer experience looks like. Whether you’re a C-suite executive or a frontline supervisor, that opportunity must not be squandered.
”
”
Jon Picoult (From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans)
“
Women face a persistent double bind when it comes to their leadership capabilities—she has a higher chance of being liked if she behaves in a “feminine” way, but she’s probably not respected or seen as a leader. If she operates in a “masculine” way, however, she’s more likely to be called names like “bossy” (or worse) and disliked. What’s alarming is that if a company already has one female executive leader, another woman’s chances of landing one of the organization’s five highest-paid executive positions falls by 51%, research finds.
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Ruchika Tulshyan (The Diversity Advantage: Fixing Gender Inequality In the Workplace)
“
it simply, all people want exactly what you want. You want to be included, listened to, respected, and involved, don’t you? You want to be asked your opinion and have it taken seriously. You want to feel valued. And you want to be known as an individual and treated as such. Well, so does everyone else. That’s why great leaders make sure that everyone in the workplace—no matter the rank or position—feels included and no one feels left out.
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”
Lee Cockerell (Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney)
“
Employees are people who live in communities. Let's stop pretending workplaces are separate from community, places where robots go to die.
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”
Diane Kalen-Sukra (Save Your City: How Toxic Culture Kills Community & What to Do About It)
“
If e-mail were to move to the periphery of your workday, you’d be required to deploy a more thoughtful approach to figuring out what you should be working on and for how long. This type of planning is hard. Consider, for example, David Allen’s Getting Things Done task-management methodology, which is a well-respected system for intelligently managing competing workplace obligations.
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”
Cal Newport (Deep Work: Rules for Focused Success in a Distracted World)
“
the respectable city-centre workplace you’d expect. A light, open reception area with biometric security measures and ergonomic chairs.
”
”
Joseph Knox (The Smiling Man (Aidan Waits))
“
Talent today is more aware, assertive and empowered than ever before, which makes it respond better to coaching and facilitation as opposed to direction and control. And organization cultures are changing to reflect this need by dialing down entitlements, privileges and distinctions associated with rank. This is an age which puts a premium on democracy and respect over authority and seniority
”
”
Gyan Nagpal (The Future Ready Organization: How Dynamic Capability Management Is Reshaping the Modern Workplace)
“
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