Vendor Quotes

Destiny is usually just around the corner. Like a thief, a hooker, or a lottery vendor: its three most common personifications. But what destiny does not do is home visits. You have to go for it.

A moment of reserve. "That was it? The whole story?" "Yes. God, you're right. That was pants." I sidestep another aggressive couscous vendor. "Pants?" "Rubbish. Crap. Shite." Pants. Oh heavens, that's cute.

Frida Kahlo to Marty McConnell leaving is not enough; you must stay gone. train your heart like a dog. change the locks even on the house he’s never visited. you lucky, lucky girl. you have an apartment just your size. a bathtub full of tea. a heart the size of Arizona, but not nearly so arid. don’t wish away your cracked past, your crooked toes, your problems are papier mache puppets you made or bought because the vendor at the market was so compelling you just had to have them. you had to have him. and you did. and now you pull down the bridge between your houses, you make him call before he visits, you take a lover for granted, you take a lover who looks at you like maybe you are magic. make the first bottle you consume in this place a relic. place it on whatever altar you fashion with a knife and five cranberries. don’t lose too much weight. stupid girls are always trying to disappear as revenge. and you are not stupid. you loved a man with more hands than a parade of beggars, and here you stand. heart like a four-poster bed. heart like a canvas. heart leaking something so strong they can smell it in the street.

Said Buddha to the hot dog vendor, "make me one with everything.

Maintaining proper relationships with vendors is very crucial in bringing down the cost of your products and sourcing the perfect raw materials.

If you are hard to work with, you won’t be able to build good and profitable business relationships. You might lose many good business partners, vendors, and even employees because they will find it tough to work with you.

Sly vendors of tears who like to provoke emotional wreckage should be eschewed intently. Let us not be content with fake commitments but care for genuine concern. When we listen attentively to what tears tell us, we can comprehend their story. Empathy allows us to interpret and respond supportively since tears can convey awareness and identify fear, grief, shortage, or joy. ("Words had disappeared”)

The best way to help your consumers with your business is to treat your employees right so they give better customer service, empower them so they can provide faster solutions, and to treat your vendors and partners fairly and with respect so they can continually provide the best product and services to their ability. - Strong by Kailin Gow

By his very profession, a serious fiction writer is a vendor of the sensuous particulars of life, a perceiver and handler of things. His most valuable tools are his sense and his memory; what happens in his mind is primarily pictures.

For Jenn At 12 years old I started bleeding with the moon and beating up boys who dreamed of becoming astronauts. I fought with my knuckles white as stars, and left bruises the shape of Salem. There are things we know by heart, and things we don't. At 13 my friend Jen tried to teach me how to blow rings of smoke. I'd watch the nicotine rising from her lips like halos, but I could never make dying beautiful. The sky didn't fill with colors the night I convinced myself veins are kite strings you can only cut free. I suppose I love this life, in spite of my clenched fist. I open my palm and my lifelines look like branches from an Aspen tree, and there are songbirds perched on the tips of my fingers, and I wonder if Beethoven held his breath the first time his fingers touched the keys the same way a soldier holds his breath the first time his finger clicks the trigger. We all have different reasons for forgetting to breathe. But my lungs remember the day my mother took my hand and placed it on her belly and told me the symphony beneath was my baby sister's heartbeat. And I knew life would tremble like the first tear on a prison guard's hardened cheek, like a prayer on a dying man's lips, like a vet holding a full bottle of whisky like an empty gun in a war zone… just take me just take me Sometimes the scales themselves weigh far too much, the heaviness of forever balancing blue sky with red blood. We were all born on days when too many people died in terrible ways, but you still have to call it a birthday. You still have to fall for the prettiest girl on the playground at recess and hope she knows you can hit a baseball further than any boy in the whole third grade and I've been running for home through the windpipe of a man who sings while his hands playing washboard with a spoon on a street corner in New Orleans where every boarded up window is still painted with the words We're Coming Back like a promise to the ocean that we will always keep moving towards the music, the way Basquait slept in a cardboard box to be closer to the rain. Beauty, catch me on your tongue. Thunder, clap us open. The pupils in our eyes were not born to hide beneath their desks. Tonight lay us down to rest in the Arizona desert, then wake us washing the feet of pregnant women who climbed across the border with their bellies aimed towards the sun. I know a thousand things louder than a soldier's gun. I know the heartbeat of his mother. Don't cover your ears, Love. Don't cover your ears, Life. There is a boy writing poems in Central Park and as he writes he moves and his bones become the bars of Mandela's jail cell stretching apart, and there are men playing chess in the December cold who can't tell if the breath rising from the board is their opponents or their own, and there's a woman on the stairwell of the subway swearing she can hear Niagara Falls from her rooftop in Brooklyn, and I'm remembering how Niagara Falls is a city overrun with strip malls and traffic and vendors and one incredibly brave river that makes it all worth it. Ya'll, I know this world is far from perfect. I am not the type to mistake a streetlight for the moon. I know our wounds are deep as the Atlantic. But every ocean has a shoreline and every shoreline has a tide that is constantly returning to wake the songbirds in our hands, to wake the music in our bones, to place one fearless kiss on the mouth of that brave river that has to run through the center of our hearts to find its way home.

Being Fair and Consistent is the Hallmark of Effective and Non-discriminating Policies. If you are going to set up rules that all have to abide by, then you have to enforce it to all. Or it becomes targeting and discriminating. For consumer brands, it means you lose your integrity as a brand. You lose your effectiveness to keep the loyalty of your vendors, authors, and partners. - Strong by Kailin Gow

God seemed to have become a brand, a packaging, and people purchase this trusted brand with such faith and devotion that they no longer care who the vendor is.

On a whim, he stopped and bought a watch from a sidewalk vendor. Normally, Billy could not abide keeping time, especially when it was attached to one’s body. Time was like a relentlessly needy lapdog one had to haul around. It barked too much and had no sense of loyalty.

Certain things acquired an evil complexion if phrased, but remained harmless in the mind.

Ish #303 "It's a street food vendor! Stop asking for the health score rating.

I shrug and smile amiably the way you do when you're in a foreign country and have no idea what anyone is saying, so you end up grinning and nodding your way into a three-way with a henna vendor and a camel.

How many women do you think a man could possibly screw in his lifetime?” The vendor handed me my change. “I don’t know,” I said. “I’ve stopped counting.” “Stopped counting, eh? What did you do, get to ten and decide that was enough before settling down?” He pointed to the gold band on my left hand. “No. I settled down first, then I started fucking.

Karou was mysterious. She had no apparent family, she never talked about herself, and she was expert at evading questions--for all that her friends knew of her background, she might have sprung whole from the head of Zeus. And she was endlessly surprising. Her pockets were always spilling out curious things: ancient bronze coins, teeth, tiny jade tigers no bigger than her thumbnail. She might reveal, while haggling for sunglasses with an African street vendor, that she spoke fluent Yoruba. Once, Kaz had undressed her to discover a knife hidden in her boot. There was the matter of her being impossible to scare and, of course, there were the scars on her abdomen: three shiny divots that could only have been made by bullets.

Flea-Market vendors are frozen mid-haggle. Middle-aged women are frozen in the middle of their lives. The gavels of frozen judges are frozen between guilt and innocence. On the ground are the crystals of the frozen first breaths of babies, and those of the last gasps of the dying.

What the flower vendor interpreted as 'pretty nasty' was only the intensity that comes to those who, better late than never, have found a purpose in life and are pursuing it to make up for lost time.

Hart pointed at the carriage. "Get in." Eleanor started, and the cake vendor, who'd been watching with evident enjoyment, looked worried. "No need," Eleanor said to Hart. "I'll find a hansom. I've brought Maigdlin an I have so many parcels." "Get into the carriage, El, or I'll strap you to the top of it." Eleanor rolled her eyes and took another bite of seedcake.

Even the vendors sitting on stools around the periphery work steadily at connection, nodding at potential buyers, like a sewing machine prodding its needle into the cloth.

That summer, Titanic fever gripped Kabul. People smuggled pirated copies of the film from Pakistan- sometimes in their underwear. After curfew, everyone locked their doors, turned out the lights, turned down the volume, and reaped tears for Jack and Rose and the passengers of the doomed ship. If there was electrical power, Mariam, Laila, and the children watched it too. A dozen times or more, they unearthed the TV from behind the tool-shed, late at night, with the lights out and quilts pinned over the windows. At the Kabul River, vendors moved into the parched riverbed. Soon, from the river's sunbaked hollows, it was possible to buy Titanic carpets, and Titanic cloth, from bolts arranged in wheelbarrows. There was Titanic deodorant, Titanic toothpaste, Titanic perfume, Titanic pakora, even Titanic burqas. A particularly persistent beggar began calling himself "Titanic Beggar." "Titanic City" was born. It's the song, they said. No, the sea. The luxury. The ship. It's the sex, they whispered. Leo, said Aziza sheepishly. It's all about Leo. "Everybody wants Jack," Laila said to Mariam. "That's what it is. Everybody wants Jack to rescue them from disaster. But there is no Jack. Jack is not coming back. Jack is dead.

The pleasures of my life here are simple – simple, inexpensive and democratic. A warm hill of Marmande tomatoes on a roadside vendor’s stall. A cold beer on a pavement table of the Café de France – Marie Thérèse inside making me a sandwich au camembert. Munching the knob of a fresh baguette as I wander back from Sainte-Sabine. The farinaceous smell of the white dust raised by a breeze from the driveway. A cuckoo sounding the perfectly silent woods beyond the meadow. A huge grey, cerise, pink, orange and washed-out blue of a sunset seen from my rear terrace. The drilling of the cicadas at noon – the soft dialing-tone of the crickets at dusk slowly gathers. A good book, a hammock and a cold, beaded bottle of blanc sec. A rough red wine and steak frites. The cool, dark, shuttered silence of my bedroom – and, as I go to sleep, the prospect that all this will be available to me again, unchanged, tomorrow.

The latest technologies are often sexy, but beware of solutions that vendors dress up like trollops, unless you're looking for a one-night stand.

Money is made at Christmas out of holly and mistletoe, but who save the vendors would greatly care if no green branch were procurable? One symbol, indeed, has obscured all others--the minted round of metal. And one may safely say that, of all the ages since a coin first became the symbol of power, ours is that in which it yields to the majority of its possessors the poorest return in heart's contentment.

What discordant vespers do the tinker's goods chime through the long twilight and over the brindled forest road, him stooped and hounded through the windy recrements of day like those old exiles who divorced of corporeality and enjoined ingress of heaven or hell wander forever the middle warrens spoorless increate and anathema. Hounded by grief, by guilt, or like this cheerless vendor clamored at heel through wood and fen by his own querulous and inconsolable wares in perennial tin malediction.

I’m not a bad person. At least that’s what I tell myself over and over as I wend my way through the marketplace, past the vendors selling spiced meats and bright fabric, incense and rare birds.

Saying you are a "Diverse" Corporation in your hiring practice and vendor relations program by only have 1 person of color represent your diversity department is and having 'Oprah' as your spokesperson, is not really 'Diverse'. It is having a 'token' person of color in that company. 1 person of 1 ethnic race does not mean she or he represents the other ethnic races who make up the population in America in that company. And an Asian person from one country versus another Asian country does not mean the same. - On Diversity by Kailin Gow

New Yorkers hustled past in every direction, somehow managing not to run smack into one another. A dozen scents hit her at once. Car exhaust, meat being grilled by a sidewalk vendor, and was that...a slight hint of urine?

I stopped in front of a florist's window. Behind me, the screeching and throbbing boulevard vanished. Gone, too, were the voices of newspaper vendors selling their daily poisoned flowers. Facing me, behind the glass curtain, a fairyland. Shining, plump carnations, with the pink voluptuousness of women about to reach maturity, poised for the first step of a sprightly dance; shamelessly lascivious gladioli; virginal branches of white lilac; roses lost in pure meditation, undecided between the metaphysical white and the unreal yellow of a sky after the rain.

And when you’re a weird and awkward and paranoid person at all times, CastieCon is the happiest place on the planet. It’s like, a baseline level of freakiness is expected here, right? So unless you’re disemboweling goats in the vendor hall, no one gives a damn who you are or what you’re doing.

Entrepreneurship means that you are the founder, CEO, designer, developer, vendor, human resources, trainer, planner, executor and hustler

The old woman remembered a swan she had bought many years ago in Shanghai for a foolish sum. This bird, boasted the market vendor, was once a duck that stretched its neck in hopes of becoming a goose, and now look!--it is too beautiful to eat.

He went among vendors and beggars and wild street preachers haranguing a lost world with vigor unknown to the sane. Suttree admired them with their hot eyes and dogeared bibles, God's barkers gone forth into the world like the prophets of old.

I learned something important from my short time as a market vendor: once you start trading for yourself, you start thinking for yourself. Before the public distribution system collapsed, the government alone decided who would survive and who would starve. The markets took away the government’s control.

My color schemes were limited to what would go with the pewter-gray gown...except for the bridesmaids' gowns. I'd already decided that they were going to be a distinctly nonmatchy lemon yellow that Jolene's aunt Vonnie would have to special-order. The kind of yellow one would find on takeout menus or particularly urgent Post-it notes. In fact, if the outdoor lighting failed, we could use the color of their dresses to illuminate the ceremony. And yes, i had to use a vendor who hated me, because Vonnie held the only pattern left in the continental United States for the "Ruffle and Dreams," the very dress I'd had to wear in Jolene's wedding. Revenge would would be mine, for a few months, until i revealed the dove-gray bridesmaids' dresses i actually planned for them to wear.

In one way, at least, our lives really are like movies. The main cast consists of your family and friends. The supporting cast is made up of neighbors, co-workers, teachers, and daily acquaintances. There are also bit players: the supermarket checkout girl with the pretty smile, the friendly bartender at the local watering hole, the guys you work out with at the gym three days a week. And there are thousands of extras --those people who flow through every life like water through a sieve, seen once and never again. The teenager browsing a graphic novel at Barnes & Noble, the one you had to slip past (murmuring "Excuse me") in order to get to the magazines. The woman in the next lane at a stoplight, taking a moment to freshen her lipstick. The mother wiping ice cream off her toddler's face in a roadside restaurant where you stopped for a quick bite. The vendor who sold you a bag of peanuts at a baseball game. But sometimes a person who fits none of these categories comes into your life. This is the joker who pops out of the deck at odd intervals over the years, often during a moment of crisis. In the movies this sort of character is known as the fifth business, or the chase agent. When he turns up in a film, you know he's there because the screenwriter put him there. But who is screenwriting our lives? Fate or coincidence? I want to believe it's the latter. I want that with all my heart and soul.

FRIDA KAHLO TO MARTY MCCONNELL leaving is not enough; you must stay gone. train your heart like a dog. change the locks even on the house he’s never visited. you lucky, lucky girl. you have an apartment just your size. a bathtub full of tea. a heart the size of Arizona, but not nearly so arid. don’t wish away your cracked past, your crooked toes, your problems are papier mache puppets you made or bought because the vendor at the market was so compelling you just had to have them. you had to have him. and you did. and now you pull down the bridge between your houses, you make him call before he visits, you take a lover for granted, you take a lover who looks at you like maybe you are magic. make the first bottle you consume in this place a relic. place it on whatever altar you fashion with a knife and five cranberries. don’t lose too much weight. stupid girls are always trying to disappear as revenge. and you are not stupid. you loved a man with more hands than a parade of beggars, and here you stand. heart like a four-poster bed. heart like a canvas. heart leaking something so strong they can smell it in the street.

One generation's pleasure became a burden for another. Hence, entire collections from father to son were sold for a song, and the vendors, knowing nothing about literature, would place a price on the books. (about secondhand literature book)

I rooted through my pocketbook and did a fast paraphernalia inventory. I was carrying defense spray, which was a big no-no in a crowded mall. And I carried a stun gun, which on close examination turned out to need a new battery. My two pairs of cuffs were in working order, and I had an almost full can of hair spray. Okay, probably I wasn't the world's best-equipped bounty hunter. But then what did I really need to bring in an old guy with a nose that looked like a penis and a loser hot dog vendor?

I learned something important from my short time as a market vendor: once you start trading for yourself, you start thinking for yourself. Before the public distribution system collapsed, the government alone decided who would survive and who would starve. The markets took away the government’s control. My small market transactions made me realize that I had some control over my own fate. It gave me another tiny taste of freedom.

The sunset was a massive canvas of gold and orange, green and rose, gray and indigo and blue. It reminded him of beaches on the North American west coast, except there were no vendors clogging the place and no advertising drones muttering about the joys of commerce.

Nordstrom believes that great service begins with showing courtesy to everyone—customers, employees, and vendors.

Health note: My stomach is getting out of bounds; the seams of my vendor's smock are creaking ominously.

There’s a shark out there!” “Where?” another beachgoer asked. She looked at him as if he were a moron. Where did he think a shark might be? At the ice cream vendor?

When I dreamed about becoming a fantasy adventurer, I was always a max-level character with epic gear. Look at me. I’m wearing vendor trash.

Destiny is usually just around the corner. Like a thief, a hooker, or a lottery vendor: its three most common personifications. But what destiny does not do is home visits. You have to go for it.

Visit Arcata, I really do recommend it. Play the nearly impossible to find original Pac Man at the cafe, explore the HSU campus, see a two-dollar movie, buy a tofu dog from the vendor in Town Square, sleep on the rooftops, and if they ask you what time it is, there's only one correct answer--'4:20'!

At first he told them that everything was just the same, that the pink snails were still in the house where he had been born, that the dry herring still had the same taste on a piece of toast, that the waterfalls in the village still took on a perfumed smell at dusk. They were the notebook pages again, woven with the purple scribbling, in which he dedicated a special paragraph to each one. Nevertheless, and although he himself did not seem to notice it, those letters of recuperation and stimulation were slowly changing into pastoral letters of disenchantment. One winter night while the soup was boiling in the fireplace, he missed the heat of the back of his store, the buzzing of the sun on the dusty almond trees, the whistle of the train during the lethargy of siesta time, just as in Macondo he had missed the winter soup in the fireplace, the cries of the coffee vendor, and the fleeting larks of springtime. Upset by two nostalgias facing each other like two mirrors, he lost his marvelous sense of unreality and he ended up recommending to all of them that they leave Macondo, that they forget everything he had taught then about the world and the human heart, that they shit on Horace, and that wherever they might be they always remember that the past was a lie, that memory has no return, that every spring gone by could never be recovered, and that the wildest and most tenacious love was an ephemeral truth in the end.

Cyrano’s attitude toward the sweetmeat vendor thus foreshadows his attitude toward the body in general (it is not a zone of pleasure) and the fair sex in particular. More comfortable with the gallant word (such as, “despite my Gascon pride”) or gesture (“He kisses her hand”) than with the idea of accepting her “dainties,” he settles for a mere “trifle,” for which silliness he is lambasted by his friend Le Bret. Under the guise of gallantry, Cyrano has found a way to formalize a circumspection with regard to women, a hesitancy and perhaps a fear that we see at work also in his relation to Roxane. His relation to sex is purely rhetorical. Cyrano himself attributes his unease with women to fear of being laughed at. By his own admission, the distance he imposes between himself and women is a form of self-defense: “My heart always cowers behind the defence of my wit. I

The city was a real city, shifty and sexual. I was lightly jostled by small herds of flushed young sailors looking for action on Forty-Second Street, with it rows of x-rated movie houses, brassy women, glittering souvenir shops, and hot-dog vendors. I wandered through Kino parlors and peered through the windows of the magnificent sprawling Grant’s Raw Bar filled with men in black coats scooping up piles of fresh oysters. The skyscrapers were beautiful. They did not seem like mere corporate shells. They were monuments to the arrogant yet philanthropic spirit of America. The character of each quadrant was invigorating and one felt the flux of its history. The old world and the emerging one served up in the brick and mortar of the artisan and the architects. I walked for hours from park to park. In Washington Square, one could still feel the characters of Henry James and the presence of the author himself … This open atmosphere was something I had not experienced, simple freedom that did not seem oppressive to anyone.

Young women looking after a children's summer camp, the ice-cream vendor's horn (his cart is a gondola on wheels, pushed by two handles), the displays of fruit, red melons with black pips, translucent, sticky grapes -- all are props for the person who can no longer be alone. [1] But the cicadas' tender and bitter chirping, the perfume of water and stars one meets on September nights, the scented paths among the lentisks and the rosebushes, all these are signs of love for the person forced to be alone. [2] [1] That is to say, everybody. [2] That is to say, everybody.

She found Mark curled up at the foot of her bed, reading a copy of Alice's Adventures in Wonderland. He was wearing a pair of cotton pajamas that Emma had bought for three dollars from a vendor on the side of the PCH. He was partial to them as being oddly close in their loose, light material to the sort of trousers he'd worn in Faerie. If it bothered him that they also had a pattern of green shamrocks embroided with the words GET LUCKY on them, he didn't show it.

Behind the desk was nothing but view-the whole city flung out in front of us the way street vendors fling out their towels packed with cheap, glittery watches and belts. That's how New York looked: like gorgeous, easy thing to have, even for me.

Apparently, though, not everyone was sold on my prospects. Gibbs reported that when he stopped at a kiosk on Michigan Avenue to get a copy of Time, the Indian American vendor looked down at my picture and offered a two-word response: “Fuuuuck that.

leaving is not enough; you must stay gone. train your heart like a dog. change the locks even on the house he’s never visited. you lucky, lucky girl. you have an apartment just your size. a bathtub full of tea. a heart the size of Arizona, but not nearly so arid. don’t wish away your cracked past, your crooked toes, your problems are papier mache puppets you made or bought because the vendor at the market was so compelling you just had to have them. you had to have him. and you did. and now you pull down the bridge between your houses, you make him call before he visits, you take a lover for granted, you take a lover who looks at you like maybe you are magic. make the first bottle you consume in this place a relic. place it on whatever altar you fashion with a knife and five cranberries. don’t lose too much weight. stupid girls are always trying to disappear as revenge. and you are not stupid. you loved a man with more hands than a parade of beggars, and here you stand. heart like a four-poster bed. heart like a canvas. heart leaking something so strong they can smell it in the street.

The important point of this report [Montague, Massachusetts; July 7, 1774] may be summed up in six resolutions: 1. We approve of the plan for a Continental Congress September 1, at Philadelphia. 2. We urge the disuse of India teas and British goods. 3. We will act for the suppression of pedlers and petty chapmen (supposably vendors of dutiable wares). 4. And work to promote American manufacturing. 5. We ought to relieve Boston. 6. We appoint the 14th day of July, a day of humiliation and prayer.

Vendors still shivering in the still-cool air gathered around me, pushing their wares-chewing gum, biscuits, baby rattles, cigarettes, sold individually or by the pack. I didn't want anything, but they kept standing there; they had nothing else to do. A white man is such an anomaly, a foundling from another planet, that is it possible to stare at him with interest almost forever.

Witnessing all of those hardworking female street vendors in Vietnam also made me understand why my mom felt so passionate about me and my sisters working. While we were in Vietnam together, she explained that the country had a history of always being in wartime, so women were expected to rise to the occasion of making money for the family. Vietnamese women were always ready to take over roles traditionally filled by men, Like A League of Their Own (but where everyone is Marla Hooch). I also understood why my mom wasn't into processing her feelings, and how she was taught to just get over tragedy. To survive, she had to believe things like depression and allergies were a choice. In a culture entrenched in wartime, those who chose to be unhappy or to refuse gluten didn't last long.

He listened to the hooting of many metal horns, squealing of brakes, the calls of vendors selling red-purple bananas and jungle oranges in their stalls. Colonel Freeleigh's feet began to move, hanging from the edge of his wheel chair, making the motions of a man walking. His eyes squeezed tight. He gave a series of immense sniffs, as if to gain the odors of meats hung on iron hooks in sunshine, cloaked with flies like a mantle of raisins; the smell of stone alleys wet with morning rain. He could feel the sun bum his spiny-bearded cheek, and he was twenty-five years old again, walking, walking, looking, smiling, happy to be alive, very much alert, drinking in colors and smells.

Tragedy happens - "tragic mistakes" happen - when men act according to their flawed natures, in fulfillment of their preordained destinies. The tragedy of the four killers of Amadou Diallo is that their deeds were made possible by their general preconceptions about black people and poor neighborhoods; by a theory of policing that encourages them to be rigid and punitive toward petty offenders; and by a social context in which the possession and use of firearms is so normative as to be almost beyond discussion. The tragedy of the street vendor Amadou Diallo is that he came as an innocent to the slaughter, made vulnerable by poverty and by the color of his skin. And the tragedy of America is that a nation which sees itself as leading the world toward a global future in which the American values of freedom and justice will be available for everyone fails so frequently and so badly to guarantee that freedom and that justice for so many people within its own frontiers.

Now I have discovered where it is that she goes. It's the guillotine that draws her, across the river in the Place Louis Quinze- Place de la Revolution now-where daily crowds gather, the vendors selling lemonade, the children playing prisoner's base, the old ladies gossiping as the heads fall.

See him now, his face lit up with delight at the parade advancing on every side, of cart and carriage, delivery truck and spacious brougham, of ladies in their colorful crinoline and dandies dandier than the foppish fop astride boneshaker bicycles weaving between the vendors’ carts as expertly as rodeo barrel racers. Sunset was still almost two hours hence, but the buildings on the western side cast long engulfing shadows, between which the granite pavement glowed honey gold in smoky shafts of slanting light, the light painting the facades along the eastern side the same Hyblaean hue.

In Rome on the Campo dei Fiori Baskets of olives and lemons, Cobbles spattered with wine And the wreckage of flowers. Vendors cover the trestles With rose-pink fish; Armfuls of dark grapes Heaped on peach-down. On this same square They burned Giordano Bruno. Henchmen kindled the pyre Close-pressed by the mob. Before the flames had died The taverns were full again, Baskets of olives and lemons Again on the vendors' shoulders. I thought of the Campo dei Fiori In Warsaw by the sky-carousel One clear spring evening To the strains of a carnival tune. The bright melody drowned The salvos from the ghetto wall, And couples were flying High in the cloudless sky. At times wind from the burning Would drift dark kites along And riders on the carousel Caught petals in midair. That same hot wind Blew open the skirts of the girls And the crowds were laughing On that beautiful Warsaw Sunday. Someone will read as moral That the people of Rome or Warsaw Haggle, laugh, make love As they pass by martyrs' pyres. Someone else will read Of the passing of things human, Of the oblivion Born before the flames have died. But that day I thought only Of the loneliness of the dying, Of how, when Giordano Climbed to his burning There were no words In any human tongue To be left for mankind, Mankind who live on. Already they were back at their wine Or peddled their white starfish, Baskets of olives and lemons They had shouldered to the fair, And he already distanced As if centuries had passed While they paused just a moment For his flying in the fire. Those dying here, the lonely Forgotten by the world, Our tongue becomes for them The language of an ancient planet. Until, when all is legend And many years have passed, On a great Campo dei Fiori Rage will kindle at a poet's word.

The president, the secretary of state, the businessman, the preacher, the vendor, the spies, the clients and managers—all walking around Wall Street like chickens with their heads cut off—rushing to escape bankruptcy—plotting to melt down the Statue of Liberty—to press more copper pennies—to breed more headless chickens—to put more feathers in their caps—medals, diplomas, stock certificates, honorary doctorates—eggs and eggs of headless chickens—multitaskers—system hackers—who never know where they’re heading--northward, backward, eastward, forward, and never homeward—(where is home)—home is in the head—(but the head is cut off)—and the nest is full of banking forms and Easter eggs with coins inside. Beheaded chickens, how do you breed chickens with their heads cut off? By teaching them how to bankrupt creativity.

Of course it’s real, you bloody git,” Frank said to the young man behind the fruit cart, who had apparently questioned the legitimacy of this form of currency. “That’s a genuine piece of eight. I could buy your whole cart with it.” Great, I thought, sarcastically. John and his crew were doing an excellent job of blending in. Kayla appeared to be thinking along similar lines, since she asked, “Where are those guys from, anyway?” “Here,” I assured her. “Really?” She looked skeptical. The fruit vendor had apparently decided the piece of eight was authentic, and was surrendering more fruit on a stick than Henry could carry. “Because I’d have remembered seeing him around here. And I don’t want to get into some whole long-distance thing. Those never work out.” I smiled, meeting John’s gaze. “Oh,” I said, “you never know.

Cyrano’s response is telling; consenting to eat only for fear that to refuse to do so might grieve the sweetmeat vendor, he takes a single grape, a glass of water, and half a macaroon. His abstemiousness with regard to the pleasures of the table extends symbolically to all pleasures of the flesh; a facet of his idealism, which leads him to prefer contemplation of the stars and the moon over more earthly and earthy delights, we will see as the play progresses that this tendency toward self-denial comes close to a philosophy of life—such that he manages to reach the end of the play and the end of his life without having conquered the object of his desire.

They stood among their horses in the squalid little alameda while the wind ransacked the trees and the birds nesting in the gray twilight cried out and clutched the limbs and the snow swirled and blew across the little square and shrouded the shapes of the mud buildings beyond and made mute the cries of the vendors who’d followed them.

The doors had not two, but four shutters of paneled teak so that in the old days, ladies could keep the bottom half closed, lean their elbows on the ledge and bargain with visiting vendors without betraying themselves below the waist. Technically, they could buy carpets, or bangles, with their breasts covered and their bottoms bare. Technically.

But first, he thinks, he should get a mulled cider. It does not take him long to find the proper vendor in the courtyard. He pays for his cup, the steaming concoction contained in black-and-white marbled swirls, and wonders for a moment before his first sip if it won’t taste as good as he remembers. He has recalled that taste countless times in his head, and despite the wealth of apples in the area, no cider with or without spices has ever tasted as good. He hesitates before taking the tiniest of sips. It tastes even better than he remembers.

Should a woman keep her pants on in the streets or not? Shall she remove them, say, at the moment of going to church, for a more intimate reminder of her sexuality in relation to God? What difference does it make if that woman is a lemon vendor and sells you lemons in the streets without using underwear? Moreover, what difference would it make if she sits down to write theology without underwear? The Argentinian woman theologian and the lemon vendors may have some things in common and others not. In common, they have centuries of patriarchal oppression, in the Latin American mixture of clericalism, militarism and the authoritarianism of decency, that is, the sexual organisation of the public and private spaces of society. However,

Proud families spend fortunes on a one-day wedding ceremony for a marriage that may or may not last, while on the same day, in the same village, people are dying of starvation. A tourist makes a show of giving a ten-dollar tip to the doorman for pushing a revolving door, and the next minute he’s bargaining for a five-dollar T-shirt from a vendor who is trying to support her baby and family.

Dynasty and government serve as the world's market place, attracting to it the products of scholarship and craftsmanship alike. Wayward wisdom and forgotten lore turn up there. In this market stories are told and items of historical information are delivered. Whatever is in demand on this market is in general demand everywhere else. Now, whenever the established dynasty avoids injustice, prejudice, weakness, and double-dealing, with determination keeping to the right path and never swerving from it, the wares on its market are as pure silver and fine gold. However, when it is influenced by selfish interests and rivalries, or swayed by vendors of tyranny and dishonesty, the wares of its market place become as dross and debased metals. The intelligent critic must judge for himself as he looks around, examining this, admiring that, and choosing this.

Still, I learned something important from my short time as a market vendor: once you start trading for yourself, you start thinking for yourself. Before the public distribution system collapsed, the government alone decided who would survive and who would starve. The markets took away the government’s control. My small market transactions made me realize that I had some control over my own fate. It gave me another tiny taste of freedom.

It is necessary for the oppressors to approach the people in order, via subjugation, to keep them passive. This approximation, however, does not involve being with the people, or require true communication. It is accomplished by the oppressors' depositing myths indispensable to the preservation of the status quo: for example, the myth that the oppressive order is a "free society"; the myth that all persons are free to work where they wish, that if they don't like their boss they can leave him and look for another job; the myth that this order respects human rights and is therefore worthy of esteem; the myth that anyone who is industrious can become an entrepreneur--worse yet, the myth that the street vendor is as much an entrepreneur as the owner of a large factory; the myth of the universal right of education, when of all the Brazilian children who enter primary schools only a tiny fraction ever reach the university; the myth of the equality of all individuals, when the question: "Do you know who you're talking to?" is still current among us; the myth of the heroism of the oppressor classes as defenders of "Western Christian civilization" against "materialist barbarism"; the myth of the charity and generosity of the elites, when what they really do as a class is to foster selective "good deeds" (subsequently elaborated into the myth of "disinterested aid," which on the international level was severely criticized by Pope John XXIII); the myth that the dominant elites, "recognizing their duties," promote the advancement of the people, so that the people, in a gesture of gratitude, should accept the words of the elites and be conformed to them; the myth of private property as fundamental to personal human development (so long as oppressors are the only true human beings); the myth of the industriousness of the oppressors and the laziness and dishonesty of the oppressed as well as the myth of the natural inferiority of the latter and the superiority of the former.

On the day I lose my phone, I decide to live à la Ladakh: write a letter on paper, go to the post office, wait for his reply for a long time, appreciate a meal a day and a few clothes, be grateful for having been born as a human, read the Tibetan Book of the Dead, buy vegetables from an old street vendor, and save a bee’s life. On the day I lose my wallet, I decide to live à la Ladakh: plant a seed, wait for a long time, and share the fruit with a worm.

Her mental list of items she’d need from her apartment was growing. There were things a girl just couldn’t live without, so Keegan would have to get them when he retrieved Muffin. “I need another purse. Can you get me my Prada knockoff? It’s in my closet on the shelf. Pink. It’s pink. I got it from a vendor in Manhattan. Jeez he was a tough negotiator, but it was worth the haggling. It’s soooo cute.” Keegan sighed, raspy and long. “Okay.” “Oh! And my nail polish. I have two new bottles in the bathroom under the sink in one of those cute organizer baskets, you know? Like the ones you get at Bed Bath and Beyond? God, I love those. Anyway, I need Retro Red and Winsome Wisteria.” Another sigh followed, and then a nod of consent. “My moisturizer. I never go anywhere, not even overnight, without my moisturizer. Not that I ever really go anywhere, but anyway I need it, or my skin will dehydrate and it could just be ugly. Top left side of my medicine cabinet.” “Er, okay.” “My shoes. I can’t be without shoes. Let’s see. I need my tennis shoes and my white sandals, because I don’t think there’s much hope for these, wouldn’t you say?” Marty looked up at him and saw impatience written all over his face. “And my laptop. I can’t check on my clients without my laptop, and they need me. Plus, there’s that no-good bitch Linda Fisher. I have to watch that she’s not stealing my accounts. Do you have all of that?” He gave her that stern look again. The one that made her insides skedaddle around even if it was meant in reproach. “I’m going too far, huh?” His smile was crooked. “Just a smidge.

Look closer at this street corner: The sun is setting. The vendor at the newspaper stand packs up the dailies and puts away the cartons of eggs. Students with laptops in their arms shuffle out of the cha chaan teng. Elderly couples and their poodles take a stroll by the pier. You can still hear the uproar of the crowds that once gathered on the steep slopes for film screenings, festivals, protests. The florists at the wet market put away the last lilies. The last tram slots itself into the station. And then the scene dissolves again. Maybe you can’t save this place; maybe it isn’t even worth saving. But for a moment, there was a sliver of what this city could have become. And that is why we’re still here.

And shall we at last become the victims of our own abominable lust of gain? Forbid it, Heaven." Washington himself could be a hard driving businessman, yet he found the rapacity of many vendors unconscionable. As he told George Mason, he thought it the intent of the speculators, various tribes of money makers and stock jobbers of all denominations, to continue the war for their own private emolument, without considering that their avarice and thirst for gain must plunge everything in one common ruin.

But let me cut the list even further: it’s best to start with “what,” “how,” and sometimes “why.” Nothing else. “Who,” “when,” and “where” will often just get your counterpart to share a fact without thinking. And “why” can backfire. Regardless of what language the word “why” is translated into, it’s accusatory. There are very rare moments when this is to your advantage. The only time you can use “why” successfully is when the defensiveness that is created supports the change you are trying to get them to see. “Why would you ever change from the way you’ve always done things and try my approach?” is an example. “Why would your company ever change from your long-standing vendor and choose our company?” is another. As always, tone of voice, respectful and deferential, is critical.

The farmers, who rent out their house so they can stay afloat, and sleep all together in a studio, but spend their days off outside on a picnic blanket, living the lives they want to live. Drew and Melanie, with their two homes and their horses and their love story. And Rene, traveling across the world, painting temporary masterpieces. Even my uncle Pete has something good worked out with Melinda and his day trips and his best friend, my dad, who has a small nice house in San Francisco and a dozen neighborhood vendors who know him by name. All of these different ways of living. Even Sophie, with her baby in that apartment, with her record store job and her record collection. I imagine her twirling with her baby across her red carpet with Diana Ross crooning, the baby laughing, the two of them getting older in that apartment, eating meals on red vinyl chairs. Walt, too, as pathetic as his situation is, seems happy in his basement, providing entertainment to Fort Bragg's inner circle. All of them, in their own ways, manage to make their lives work.

This place has got a rhythm to it. It's like a heart beating. Buh-bump. In forty-five minutes our guys will come out for batting practice. Then the vendors will start showing up. Buh-bump. Buh-bump. And the fans will start to arrive, and the other team will come in, and you can see them over there in the dugout. Buh-bump-buh-bump-buh-BUMP. Then the lights go on and the umpires step onto the field and they play the national anthem. - And in his mind's eye, Lefebvre could see it, and feel it, as surely as he could feel his own pulse, the baseball game, a living, breathing thing.

In the end, all I remember is that while my lawyer went on talking, I could hear through the expanse of chambers and courtrooms an ice cream vendor blowing his tin trumpet out in the street. I was assailed by memories of a life that wasn’t mine anymore, but one in which I’d found the simplest and most lasting joys: the smells of summer, the part of town I loved, a certain evening sky, Marie’s dresses and the way she laughed. The utter pointlessness of whatever I was doing there seized me by the throat, and all I wanted was to get it over with and get back to my cell and sleep.

I was on a radio talk show in Vermont one January and the host was giving me a hard time about organic food prices. “I had a party at my house last week and wanted to serve corn on the cob, so I went down to the supermarket and the regular corn was $2.49 for a dozen ears and the organic was $4.89. How can you justify that?” Wrong question. The question is, “Why do you need fresh sweet corn in Vermont in January? You should be eating canned, frozen, or parched corn that you made late in the summer when farmers could scarcely give their corn away because people were over that and going for the fall squash and potatoes.” He should have been feeding these guests from his own larder, amassed months earlier when farmers’ market vendors were feeding half their late-season success to the compost pile. It happens everywhere and all the time. Restoring normalcy is our problem—you and me—not somebody else’s problem.

Before I opened my computer in the parking lot today, I relived one of my favorite memories. It's the one with Woody and me sitting on the steps of the Metropolitan Museum after it's closed. We're watching people parade out of the museum in summer shorts and sandals. The trees to the south are planted in parallel lines. The water in the fountain shoots up with a mist that almost reaches the steps we sit on. We look at silver-haired ladies in red-and-white-print dresses. We separate the mice from the men, the tourists from the New Yorkers, the Upper East Siders from the West Siders. The hot-pretzel vendor sells us a wad of dough in knots with clumps of salt stuck on top. We make our usual remarks about the crazies and wonder what it would be like to live in a penthouse apartment on Fifth Avenue overlooking the Met. We laugh and say the same things we always say. We hold hands and keep sitting, just sitting, as the sun beings to set. It's a perfect afternoon.

Sometimes, in the rue de Seine for instance, I go past little shops. Vendors of second-hand goods, or small-time antiquarian booksellers, or dealers in engravings, all of them with overcrowded windows. No one ever goes inside them, they don’t look as if they do any business. But look inside and you can see them sitting there and reading, completely at ease, with no thought to the morrow, or of making a success of things; they have a dog that sits cheerfully by their feet, or a cat that makes the silence even greater as it brushes along the rows of books as if it were wiping the names off the spines. Ah, if only that would do: sometimes I could wish I could buy myself a crowded shop-window like that and sit down behind it with a dog for twenty years.

How important was mantra to Gandhi’s transformation? Extremely. When done systematically, mantra has a powerful effect on the brain. It gathers and focuses the energy of the mind. It teaches the mind to focus on one point, and it cultivates a steadiness that over time becomes an unshakable evenness of temper. The cultivation of this quality of “evenness” is a central principle of the Bhagavad Gita. It is called samatva in Sanskrit, and it is a central pillar of Krishna’s practice. When the mind develops steadiness, teaches Krishna, it is not shaken by fear or greed. So, in his early twenties, Gandhi had already begun to develop a still-point at the center of his consciousness—a still-point that could not be shaken. This little seed of inner stillness would grow into a mighty oak. Gandhi would become an immovable object. Rambha had given Gandhi an enchanting image to describe the power of mantra. She compared the practice of mantra to the training of an elephant. “As the elephant walks through the market,” taught Rambha, “he swings his trunk from side to side and creates havoc with it wherever he goes—knocking over fruit stands and scattering vendors, snatching bananas and coconuts wherever possible. His trunk is naturally restless, hungry, scattered, undisciplined. This is just like the mind—constantly causing trouble.” “But the wise elephant trainer,” said Rambha, “will give the elephant a stick of bamboo to hold in his trunk. The elephant likes this. He holds it fast. And as soon as the elephant wraps his trunk around the bamboo, the trunk begins to settle. Now the elephant strides through the market like a prince: calm, collected, focused, serene. Bananas and coconuts no longer distract.” So too with the mind. As soon as the mind grabs hold of the mantra, it begins to settle. The mind holds the mantra gently, and it becomes focused, calm, centered. Gradually this mind becomes extremely concentrated. This is the beginning stage of meditation. All meditation traditions prescribe some beginning practice of gathering, focusing, and concentration—and in the yoga tradition this is most often achieved precisely through mantra. The whole of Chapter Six in the Bhagavad Gita is devoted to Krishna’s teachings on this practice: “Whenever the mind wanders, restless and diffuse in its search for satisfaction without, lead it within; train it to rest in the Self,” instructs Krishna. “When meditation is mastered, the mind is unwavering like the flame of a lamp in a windless place.

Margo Brinker always thought summer would never end. It always felt like an annual celebration that thankfully stayed alive long day after long day, and warm night after warm night. And DC was the best place for it. Every year, spring would vanish with an explosion of cherry blossoms that let forth the confetti of silky little pink petals, giving way to the joys of summer. Farmer's markets popped up on every roadside. Vendors sold fresh, shining fruits, vegetables and herbs, wine from family vineyards, and handed over warm loaves of bread. Anyone with enough money and enough to do on a Sunday morning would peruse the tents, trying slices of crisp peaches and bites of juicy smoked sausage, and fill their fisherman net bags with weekly wares. Of all the summer months, Margo liked June the best. The sun-drunk beginning, when the days were long, long, long with the promise that summer would last forever. Sleeping late, waking only to catch the best tanning hours. It was the time when the last school year felt like a lifetime ago, and there were ages to go until the next one. Weekend cookouts smelled like the backyard- basil, tomatoes on the vine, and freshly cut grass. That familiar backyard scent was then smoked by the rich addition of burgers, hot dogs, and buttered buns sizzling over charcoal.

* THE OLD WOMAN remembered a swan she had bought many years ago in Shanghai for a foolish sum. This bird, boasted the market vendor, was once a duck that stretched its neck in hopes of becoming a goose, and now look!—it is too beautiful to eat. Then the woman and the swan sailed across an ocean many thousands of li wide, stretching their necks toward America. On her journey she cooed to the swan: “In America I will have a daughter just like me. But over there nobody will say her worth is measured by the loudness of her husband’s belch. Over there nobody will look down on her, because I will make her speak only perfect American English. And over there she will always be too full to swallow any sorrow! She will know my meaning, because I will give her this swan—a creature that became more than what was hoped for.” But when she arrived in the new country, the immigration officials pulled her swan away from her, leaving the woman fluttering her arms and with only one swan feather for a memory. And then she had to fill out so many forms she forgot why she had come and what she had left behind. Now the woman was old. And she had a daughter who grew up speaking only English and swallowing more Coca-Cola than sorrow. For a long time now the woman had wanted to give her daughter the single swan feather and tell her, “This feather may look worthless, but it comes from afar and carries with it all my good intentions.” *

I dreamed not long ago of that market with all its vivid textures. I walked through the stalls with a basket over my arms as always and went right to Edita for a bunch of fresh cilantro. We chatted and laughed and when I held out my coins she waved them off, patting my arm and sending me away. A gift, she said. Muchas gracias, señora, I replied. There was my favorite panadera, with clean cloths laid over the round loaves. I chose a few rolls, opened my purse, and this vendor too gestured away my money as if I were impolite to suggest paying. I looked around in bewilderment; this was my familiar market and yet everything had changed. It wasn't just for me—no shopper was paying. I floated through the market with a sense of euphoria. Gratitude was the only currency accepted here. It was all a gift. It was like picking strawberries in my field: the merchants were just the intermediaries passing on gifts from the earth. I looked in my basket: two zucchinis, an onion, tomatoes, bread, and a bunch of cilantro. It was still half empty, but it felt full. I had everything I needed. I glanced over at the cheese stall, thinking to get some, but knowing it would be given, not sold, I decided I could do without. It's funny: Had all the things in the market merely been a very low price, I probably would have scooped up as much as I could. But when everything became a gift, I felt self-restraint. I didn't want to take too much. And I began thinking of what small presents I might bring to the vendors tomorrow. The dream faded, of course, but the feelings of euphoria and then of self-restraint remain. I've thought of it often and recognize now that I was witness there to the conversion of a market economy to a gift economy, from private goods to common wealth. And in that transformation the relationships became as nourishing as the food I was getting. Across the market stalls and blankets, warmth and compassion were changing hands. There was a shared celebration of abundance for all we'd been given. And since every market basket contained a meal, there was justice.

great. This is a good description of Rovio, which was around for six years and underwent layoffs before the “instant” success of the Angry Birds video game franchise. In the case of the Five Guys restaurant chain, the founders spent fifteen years tweaking their original handful of restaurants in Virginia, finding the right bun bakery, the right number of times to shake the french fries before serving, how best to assemble a burger, and where to source their potatoes before expanding nationwide. Most businesses require a complex network of relationships to function, and these relationships take time to build. In many instances you have to be around for a few years to receive consistent recognition. It takes time to develop connections with investors, suppliers, and vendors. And it takes time for staff and founders to gain effectiveness in their roles and become a strong team.* So, yes, the bar is high when you want to start a company. You’ll have the chance to work on something you own and care about from day to day. You’ll be 100 percent engaged and motivated, and doing something you believe in. You can lead an integrated life, as opposed to a compartmentalized one in which you play a role in an office and then try to forget about it when you get home. You can define an organization, not the other way around. But even if you quit your job, hunker down for years, work hard for uncertain reward, and ask everyone you know for help, there’s still a great chance that your new business will not succeed. Over 50 percent of companies fail within their first three years.2 There’s a quote I like from an unknown source: “Entrepreneurship is living a few years of your life like most people won’t, so that you can spend the rest of your life like most people can’t.

Soon after this incident the court rose. As I was being taken from the courthouse to the prison van, I was conscious for a few brief moments of the once familiar feel of a summer evening out-of-doors. And, sitting in the darkness of my moving cell, I recognized, echoing in my tired brain, all the characteristic sounds of a town I'd loved, and of a certain hour of the day which I had always particularly enjoyed. The shouts of newspaper boys in the already languid air, the last calls of birds in the public garden, the cries of sandwich vendors, the screech of streetcars at the steep corners of the upper town, and that faint rustling overhead as darkness sifted down upon the harbor—all these sounds made my return to prison like a blind man's journey along a route whose every inch he knows by heart. Yes, this was the evening hour when—how long ago it seemed!—I always felt so well content with life. Then, what awaited me was a night of easy, dreamless sleep. This was the same hour, but with a difference; I was returning to a cell, and what awaited me was a night haunted by forebodings of the coming day. And so I learned that familiar paths traced in the dusk of summer evenings may lead as well to prisons as to innocent, untroubled sleep.

The Pretender" I'm going to rent myself a house In the shade of the freeway I'm going to pack my lunch in the morning And go to work each day And when the evening rolls around I'll go on home and lay my body down And when the morning light comes streaming in I'll get up and do it again Amen Say it again Amen I want to know what became of the changes We waited for love to bring Were they only the fitful dreams Of some greater awakening I've been aware of the time going by They say in the end it's the wink of an eye And when the morning light comes streaming in You'll get up and do it again Amen Caught between the longing for love And the struggle for the legal tender Where the sirens sing and the church bells ring And the junk man pounds his fender Where the veterans dream of the fight Fast asleep at the traffic light And the children solemnly wait For the ice cream vendor Out into the cool of the evening Strolls the Pretender He knows that all his hopes and dreams Begin and end there Ah the laughter of the lovers As they run through the night Leaving nothing for the others But to choose off and fight And tear at the world with all their might While the ships bearing their dreams Sail out of sight I'm going to find myself a girl Who can show me what laughter means And we'll fill in the missing colors In each other's paint-by-number dreams And then we'll put our dark glasses on And we'll make love until our strength is gone And when the morning light comes streaming in We'll get up and do it again Get it up again I'm going to be a happy idiot And struggle for the legal tender Where the ads take aim and lay their claim To the heart and the soul of the spender And believe in whatever may lie In those things that money can buy Though true love could have been a contender Are you there? Say a prayer for the Pretender Who started out so young and strong Only to surrender Jackson Browne, The Pretender (1976)

From an interview with Susie Bright: SB: You were recently reviewed by the New York Times. How do you think the mainstream media regards sex museums, schools and cultural centers these days? What's their spin versus your own observations? [Note: Here's the article Susie mentions: http://www.nytimes.com/2005/12/05/nat... ] CQ: Lots of people have seen the little NY Times article, which was about an event we did, the Belle Bizarre Bazaar -- a holiday shopping fair where most of the vendors were sex workers selling sexy stuff. Proceeds went to our Exotic Dancers' Education Project, providing dancers with skills that will help them maximize their potential and choices. This event got into the Times despite the worries of its author, a journalist who'd been posted over by her editor. She thought the Times was way too conservative for the likes of us, which may be true, except they now have so many column inches to fill with distracting stuff that isn't about Judith Miller! The one thing the Times article does not do is present the spectrum of the Center for Sex & Culture's work, especially the academic and serious side of what we do. This, I think, points to the real answer to your question: mainstream media culture remains quite nervous and touchy about sex-related issues, especially those that take sex really seriously. A frivolous take (or a good, juicy, shocking angle) on a sex story works for the mainstream press: a sex-positive and serious take, not so much. When the San Francisco Chronicle did its article about us a year ago, the writer focused just on our porn collection. Now, we very much value that, but we also collect academic journals and sex education materials, and not a word about those! I think this is one really essential linchpin of sex-negative or erotophobic culture, that sex is only allowed to be either light or heavy, and when it's heavy, it's about really heavy issues like abuse. Recently I gave some quotes about something-or-other for a Cosmo story and the editors didn't want to use the term "sexologist" to describe me, saying that it wasn't a real word! You know, stuff like that from the Times would not be all that surprising, but Cosmo is now policing the language? Please!

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

The old woman remembered a swan she had bought many years ago in Shanghai for a foolish sum. This bird, boasted the market vendor, was once a duck that stretched its neck in hopes of becoming a goose, and now look!—it is too beautiful to eat. Then the woman and the swan sailed across an ocean many thousands of li wide, stretching their necks toward America. On her journey she cooed to the swan: “In America I will have a daughter just like me. But over there nobody will say her worth is measured by the loudness of her husband’s belch. Over there nobody will look down on her, because I will make her speak only perfect American English. And over there she will always be too full to swallow any sorrow! She will know my meaning, because I will give her this swan—a creature that became more than what was hoped for.” But when she arrived in the new country, the immigration officials pulled her swan away from her, leaving the woman fluttering her arms and with only one swan feather for a memory. And then she had to fill out so many forms she forgot why she had come and what she had left behind. Now the woman was old. And she had a daughter who grew up speaking only English and swallowing more Coca-Cola than sorrow. For a long time now the woman had wanted to give her daughter the single swan feather and tell her, “This feather may look worthless, but it comes from afar and carries with it all my good intentions.” And she waited year after year, for the day she could tell her daughter this in perfect American English.

Now let me tell you something. I have seen a thousand sunsets and sunrises, on land where it floods forest and mountains with honey coloured light, at sea where it rises and sets like a blood orange in a multicoloured nest of cloud, slipping in and out of the vast ocean. I have seen a thousand moons: harvest moons like gold coins, winter moons as white as ice chips, new moons like baby swans’ feathers. I have seen seas as smooth as if painted, coloured like shot silk or blue as a kingfisher or transparent as glass or black and crumpled with foam, moving ponderously and murderously. I have felt winds straight from the South Pole, bleak and wailing like a lost child; winds as tender and warm as a lover’s breath; winds that carried the astringent smell of salt and the death of seaweeds; winds that carried the moist rich smell of a forest floor, the smell of a million flowers. Fierce winds that churned and moved the sea like yeast, or winds that made the waters lap at the shore like a kitten. I have known silence: the cold, earthy silence at the bottom of a newly dug well; the implacable stony silence of a deep cave; the hot, drugged midday silence when everything is hypnotised and stilled into silence by the eye of the sun; the silence when great music ends. I have heard summer cicadas cry so that the sound seems stitched into your bones. I have heard tree frogs in an orchestration as complicated as Bach singing in a forest lit by a million emerald fireflies. I have heard the Keas calling over grey glaciers that groaned to themselves like old people as they inched their way to the sea. I have heard the hoarse street vendor cries of the mating Fur seals as they sang to their sleek golden wives, the crisp staccato admonishment of the Rattlesnake, the cobweb squeak of the Bat and the belling roar of the Red deer knee-deep in purple heather. I have heard Wolves baying at a winter’s moon, Red howlers making the forest vibrate with their roaring cries. I have heard the squeak, purr and grunt of a hundred multi-coloured reef fishes. I have seen hummingbirds flashing like opals round a tree of scarlet blooms, humming like a top. I have seen flying fish, skittering like quicksilver across the blue waves, drawing silver lines on the surface with their tails. I have seen Spoonbills flying home to roost like a scarlet banner across the sky. I have seen Whales, black as tar, cushioned on a cornflower blue sea, creating a Versailles of fountain with their breath. I have watched butterflies emerge and sit, trembling, while the sun irons their wings smooth. I have watched Tigers, like flames, mating in the long grass. I have been dive-bombed by an angry Raven, black and glossy as the Devil’s hoof. I have lain in water warm as milk, soft as silk, while around me played a host of Dolphins. I have met a thousand animals and seen a thousand wonderful things. But— All this I did without you. This was my loss. All this I want to do with you. This will be my gain. All this I would gladly have forgone for the sake of one minute of your company, for your laugh, your voice, your eyes, hair, lips, body, and above all for your sweet, ever-surprising mind which is an enchanting quarry in which it is my privilege to delve.

Unlike the rain-slicked streets of Oblakgrad, Dírorth was a stir of activity. The streets were lined with vendors selling greasy meat pies to passersby. The clogging crowd of Humans cramped together as they pushed past one another, rushing from one errand to the next. The shouting of a thousand voices melted together into a perpetual buzz, like a great swarm of bees hovering over the street. And yet a strange silence hung over the city. It filled in the background, inhabiting dark corners where the din of the crowd could not squelch it. It had a strange omnipresence, like something that you are subconsciously aware of, but do not consciously see with your eyes. It was a silence ignored, hidden by the façade of hectic traffic. You wouldn’t really notice it, not unless you were looking for it. Not unless you actually stopped to listen. If the city folk had stopped, frozen, if they had stilled themselves for a moment, the silence would have gaped wide open like a dark, hungry maw. But they ignored it. For the past century, they had covered that silence with the commotion of everyday life, refusing to let it control them. To define them. They did not hear it. They would not hear it. I myself did not hear it for years and years, not until the day that I actually stopped to listen. Can you hear it, now? Can you hear it in the words your reading, the words I say to you? Listen. Hear its empty resonance across the cobbles. Feel it in the dust beneath Notak’s boot, damp with last night’s rain. Smell it on the ragged clothes of the peasants, hidden in the folds of dirty fabric. See it in their eyes, latent beneath the gloss of the everyday. Taste it in the clamor of the streets, clamor born out of a unconscious urge to fill the quiet with something, anything to drive it away, anything to stave off the silence that reeked with defeat. It was the echo of a hundred years of slavery. It was the song of a people, waiting for God.

per hour. Handbrake knew that he could keep up with the best of them. Ambassadors might look old-fashioned and slow, but the latest models had Japanese engines. But he soon learned to keep it under seventy. Time and again, as his competitors raced up behind him and made their impatience known by the use of their horns and flashing high beams, he grudgingly gave way, pulling into the slow lane among the trucks, tractors and bullock carts. Soon, the lush mustard and sugarcane fields of Haryana gave way to the scrub and desert of Rajasthan. Four hours later, they reached the rocky hills surrounding the Pink City, passing in the shadow of the Amber Fort with its soaring ramparts and towering gatehouse. The road led past the Jal Mahal palace, beached on a sandy lake bed, into Jaipur’s ancient quarter. It was almost noon and the bazaars along the city’s crenellated walls were stirring into life. Beneath faded, dusty awnings, cobblers crouched, sewing sequins and gold thread onto leather slippers with curled-up toes. Spice merchants sat surrounded by heaps of lal mirch, haldi and ground jeera, their colours as clean and sharp as new watercolor paints. Sweets sellers lit the gas under blackened woks of oil and prepared sticky jalebis. Lassi vendors chipped away at great blocks of ice delivered by camel cart. In front of a few of the shops, small boys, who by law should have been at school, swept the pavements, sprinkling them with water to keep down the dust. One dragged a doormat into the road where the wheels of passing vehicles ran over it, doing the job of carpet beaters. Handbrake honked his way through the light traffic as they neared the Ajmeri Gate, watching the faces that passed by his window: skinny bicycle rickshaw drivers, straining against the weight of fat aunties; wild-eyed Rajasthani men with long handlebar moustaches and sun-baked faces almost as bright as their turbans; sinewy peasant women wearing gold nose rings and red glass bangles on their arms; a couple of pink-faced goras straining under their backpacks; a naked sadhu, his body half covered in ash like a caveman. Handbrake turned into the old British Civil Lines, where the roads were wide and straight and the houses and gardens were set well apart. Ajay Kasliwal’s residence was number