“
The abusive man’s high entitlement leads him to have unfair and unreasonable expectations, so that the relationship revolves around his demands. His attitude is: “You owe me.” For each ounce he gives, he wants a pound in return. He wants his partner to devote herself fully to catering to him, even if it means that her own needs—or her children’s—get neglected. You can pour all your energy into keeping your partner content, but if he has this mind-set, he’ll never be satisfied for long. And he will keep feeling that you are controlling him, because he doesn’t believe that you should set any limits on his conduct or insist that he meet his responsibilities.
”
”
Lundy Bancroft (Why Does He Do That? Inside the Minds of Angry and Controlling Men)
“
Disappointment doesn't stem from expectations. It stems from unrealistic or unreasonable expectations.
”
”
Sue Fitzmaurice
“
Unreasonable," "unrealistic," and "impractical" are all words used to marginalize a person or idea that fails to conform with conventionally expected standards.
”
”
Chris Guillebeau (The Art of Non-Conformity: Set Your Own Rules, Live the Life You Want, and Change the World)
“
There are times when a feeling of expectancy comes to me, as if something is there, beneath the surface of my understanding, waiting for me to grasp it. It is the same tantalizing sensation when you almost remember a name, but don't quite reach it. I can feel it when I think of human beings, of the hints of evolution suggested by the removal of wisdom teeth, the narrowing of the jaw no longer needed to chew such roughage as it was accustomed to; the gradual disappearance of hair from the human body; the adjustment of the human eye to the fine print, the swift, colored motion of the twentieth century. The feeling comes, vague and nebulous, when I consider the prolonged adolesence of our species; the rites of birth, marriage and death; all the primitive, barbaric ceremonies streamlined to modern times. Almost, I think, the unreasoning, bestial purity was best. Oh, something is there, waiting for me. Perhaps someday the revelation will burst in upon me and I will see the other side of this monumental grotesque joke. And then I'll laugh. And then I'll know what life is.
”
”
Sylvia Plath (The Unabridged Journals of Sylvia Plath)
“
If you live your life to please everyone else, you will continue to feel frustrated and powerless. This is because what others want may not be good for you. You are not being mean when you say NO to unreasonable demands or when you express your ideas, feelings, and opinions, even if they differ from those of others.
”
”
Beverly Engel (The Nice Girl Syndrome: Stop Being Manipulated and Abused -- And Start Standing Up for Yourself)
“
No one expects us to love them flawlessly, but we can love them fearlessly, furiously, and unreasonably.
”
”
Bob Goff (Everybody, Always: Becoming Love in a World Full of Setbacks and Difficult People)
“
Nonmonogamous folks recognize that during a lifetime you can and will be attracted to other people even if you are in a wonderful, fulfilling relationship; they make room in their relationship for these attractions rather than allow them to cause anxiety, jealousy, and unreasonable expectations.
”
”
Tristan Taormino (Opening Up: A Guide to Creating and Sustaining Open Relationships)
“
Things
changing, failing apart, fading, another year, a few more
moves, a hard person who doesn't give a fuck, a boredom so
monumental it humbles, arrangements so fleeting made by
people you don't even know that it requires you to lose any
sense of reality you might have once acquired, expectations
so unreasonable you become superstitious about ever
matching them.
”
”
Bret Easton Ellis (Water from the Sun and Discovering Japan)
“
Tell them what you’re going to tell them, tell them, then tell them what you’ve told them.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
hire those who were curious about what they didn’t know and generous with what they did.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
When we let the expectations of others or own unreasonable self-expectations rule, we silence the power of our Legacies.
”
”
Joy E. DeKok
“
Black and white” means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them. Getting the right plate to the right person at the right table is service. But genuinely engaging with the person you’re serving, so you can make an authentic connection—that’s hospitality.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
I have often thought that few people know what secrecy there is in the young, under terror. No matter how unreasonable the terror, so that it be terror.
”
”
Charles Dickens (Great Expectations)
“
It’s okay to expect more from the people around you. That doesn’t make you unreasonable. It makes you smart.
”
”
Maya Banks (Sweet Possession (Sweet, #5))
“
Intention means every decision, from the most obviously significant to the seemingly mundane, matters.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
Start with what you want to achieve, instead of limiting yourself to what’s realistic or sustainable
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
Sometimes the best time to promote people is before they are ready.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
Hire Slow, Fire Fast—But Not Too Fast
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
On the plane leaving Tokyo I’m sitting alone in back twisting the knobs on Etch-A-Sketch and Roger is next to me singing “Over the Rainbow” straight into my ear, things changing, falling apart, fading, another year, a few more moves, a hard person who doesn’t give a fuck, a boredom so monumental it humbles, arrangements so fleeting made by people you don’t even know that it requires you to lose any sense of reality you might have once acquired, expectations so unreasonable you become superstitious about ever matching them. Roger offers me a joint and I take a drag and stare out the window and I relax for a moment when the lights of Tokyo, which I never realized is an island, vanish from view but this feeling only lasts a moment because Roger is telling me that other lights in other cities, in other countries, on other planets, are coming into view soon.
”
”
Bret Easton Ellis (The Informers)
“
The One Minute Manager by Ken Blanchard and Spencer Johnson. I still give The One Minute Manager to every person I promote. It’s an amazing resource, in particular on how to give feedback. My biggest takeaways were: Criticize the behavior, not the person. Praise in public; criticize in private. Praise with emotion, criticize without emotion.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
Forgive me, dear Mr. Troy! I am very unhappy, and very unreasonable—but I am only a woman, and you must not expect too much from me.
”
”
Wilkie Collins (The Haunted Hotel)
“
What would you attempt to do if you knew you could not fail?
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
It’s only demeaning to suck it up if you take it personally. Saying sorry, I reminded the team, doesn’t mean you’re wrong.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
When you ask, “Why do we do it this way?” and the only answer is “Because that’s how it’s always been done,” that rule deserves another look.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
I had to get comfortable with uncomfortable thoughts, worry, and doubt. To expect uncompromised happiness was as unreasonable as looking for solutions at the bottom of a bowl of ice cream.
”
”
Kelsey Miller (Big Girl: How I Gave Up Dieting & Got a Life)
“
After a while, meaning and implication detach themselves from everything. One can be a father and assume no obligations, it follows that one can be a boyfriend and do nothing at all. Pretty soon you can add friend, acquaintance, co-worker, and just about anyone else to the long list of people who seem to be part of your life, though there is no code of conduct that they must adhere to. Pretty soon, it seems unreasonable to be bothered or outraged by much of anything because, well, what did you expect? In a world where the core social unit - the family - is so dispensable, how much can anything else mean?
”
”
Elizabeth Wurtzel (Prozac Nation)
“
I can’t quite shake this feeling that we live in a world gone wrong, that there are all these feelings you’re not supposed to have because there’s no reason to anymore. But still they’re there, stuck somewhere, a flaw that evolution hasn’t managed to eliminate yet. I want so badly to feel bad about getting pregnant. But I can’t, don’t dare to. Just like I didn’t dare tell Jack that I was falling in love with him, wanting to be a modern woman who’s supposed to be able to handle the casual nature of these kinds of relationships. I’m never supposed to say, to Jack or anyone else, ‘What makes you think I’m so rich that you can steal my heart and it won’t mean a thing?’ Sometimes I think that I was forced to withdraw into depression, because it was the only rightful protest I could throw in the face of a world that said it was all right for people to come and go as they please, that there were simply no real obligations left. Deceit and treachery in both romantic and political relationships is nothing new, but at one time, it was bad, callous, and cold to hurt somebody. Now it’s just the way things go, part of the growth process. Really nothing is surprising. After a while, meaning and implication detach themselves from everything. If one can be a father and assume no obligations, it follows that one can be a boyfriend and do nothing at all. Pretty soon you can add friend, acquaintance, co-worker, and just about anyone else to the long list of people who seem to be part of your life, though there is no code of conduct that they must adhere to. Pretty soon, it seems unreasonable to be bothered or outraged by much of anything because, well, what did you expect?
”
”
Elizabeth Wurtzel (Prozac Nation)
“
People with strong boundaries understand that it's unreasonable to expect two people to accommodate each other 100 percent and fulfill every need the other has. People with strong boundaries understand that they may hurt someone's feelings sometimes, but ultimately they can't determine how other people feel. People with strong boundaries understand that a healthy relationship is not about controlling one another's emotions, but rather about each partner supporting the other in their individual growth and in solving their own problems.
It's not about giving a fuck about everything your partner gives a fuck about. It's about giving a fuck about your partner regardless of the fucks he or she gives. That's unconditional love baby.
”
”
Mark Manson (The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life)
“
In my experience, people usually want to be heard more than they want to be agreed with. Even if neither of them managed to change the other’s mind, at the very least they’d have shown each other respect by taking the time to listen.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
What criticism offers you, then, is an invitation to have your perspective challenged—or at least to grow by truly considering it. You might stick with a choice you’ve been criticized for or end up somewhere completely different. The endgame isn’t the point as much as the process: you grow when you engage with another perspective and decide to decide again.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
My favorite was “Make the charitable assumption,” a reminder to assume the best of people, even when (or perhaps especially when) they weren’t behaving particularly well.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
You’re not always going to agree with everything you hear, but you’ve got to start by listening.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
identify moments that recur in your business, and build a tool kit your team can deploy without too much effort.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
The customer isn’t always right, and it’s unhealthy for everyone if you don’t have clear and enforced boundaries for yourself and your staff as to what is unacceptable behavior.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
Some of the best advice I ever got about starting in a new organization is: Don’t cannonball. Ease into the pool. I’ve passed this advice on to those joining my own: no matter how talented you are, or how much you have to add, give yourself time to understand the organization before you try to impact
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
He reached out and gripped her upper arms. His fingers closed around something silky and he shook her slightly. “Unreasonable? Unreasonable? It’s the middle of the night and I’m standing in a room full of dogs,
talking about a stupid movie!”
“It’s not stupid. Why couldn’t you be more like Ralph Kramden from the Honeymooners? Sure, he was loud and obnoxious, but he saved the whole shelter of dogs when he found out they would be destroyed. Why can’t you be more human?”
“The friggin Honeymooners, now? That’s it, I’ve had enough. You are going to pack up every one of those dogs and take them back to the shelter right now, or God help me, Alexa, I’ll get rid of them myself!”
“I won’t do it.”
“You will.”
“Make me.”
“Make you? Make you?” His fingers twisted around a wad of silky, satiny fabric as he fought for a shred of control. When the haze finally cleared his vision, Nick blinked and looked down. Then realized his wife was naked. Her lime-green robe had slid down over her shoulders and now gaped open. Her sash slipped unnoticed to the floor. He expected to catch a glimpse of some lacy negligee made to incite a man’s lust. He got much more.
Jesus, she was perfect.
”
”
Jennifer Probst (The Marriage Bargain (Marriage to a Billionaire, #1))
“
Being true to that self involves sifting through the layers of bad advice and unreasonable expectations of others. It requires seeing through your own delusions of grandeur or your fear of failure or your impostor syndrome or your conviction that there is something uniquely and obviously screwed up about your particular self.
”
”
Elizabeth Lesser (Marrow: A Love Story)
“
I have become fundamentally and deeply skeptical that anyone who does not have this illness can truly understand it. And, ultimately, it is probably unreasonable to expect the kind of acceptance of it that one so desperately desires. It is not an illness that lends itself to easy empathy. Once a restless or frayed mood has turned to anger, or violence, or psychosis, Richard, like most, finds it very difficult to see it as illness, rather than as being willful, angry, irrational, or simply tiresome.
”
”
Kay Redfield Jamison (An Unquiet Mind)
“
It is not the case that one can create new people on the assumption that if they are not pleased to have come into existence they can simply kill themselves. Once somebody has come into existence and attachments with that person have been formed, suicide can cause the kind of pain that makes the pain of childlessness mild by comparison. Somebody contemplating suicide knows (or should know) this. This places an important obstacle in the way of suicide. One’s life may be bad, but one must consider what affect ending it would have on one’s family and friends. There will be times when life has become so bad that it is unreasonable for the interests of the loved ones in having the person alive to outweigh that person’s interests in ceasing to exist. When this is true will depend in part on particular features of the person for whom continued life is a burden. Different people are able to bear different magnitudes of burden. It may even be indecent for family members to expect that person to continue living. On other occasions one’s life may be bad but not so bad as to warrant killing oneself and thereby making the lives of one’s family and friends still much worse than they already are.
”
”
David Benatar (Better Never to Have Been: The Harm of Coming into Existence)
“
People will forget what you do; they’ll forget what you said. But they’ll never forget how you made them feel.” This quote, often (but probably incorrectly) attributed to the great American writer Maya Angelou, may be the wisest statement about hospitality ever made.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
It is unreasonable for the common people to expect a known corrupt legal system to protect them.
”
”
Steven Magee
“
while it may be impossible to quantify in financial terms the impact of making someone feel good, don’t think for a second that it doesn’t matter. In fact, it matters more.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
let you in on a little secret, one that the truly great professionals in my business know: hospitality is a selfish pleasure. It feels great to make other people feel good.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
no aspect of your business should be off-limits to reevaluation.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
I have often thought that few people know what secrecy there is in the young under terror. No matter how unreasonable the terror, so that it be terror.
”
”
Charles Dickens (Great Expectations)
“
more than three-quarters of our GDP comes from service industries.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
Danny’s partner Richard Coraine would often tell us, “All it takes for something extraordinary to happen is one person with enthusiasm.” Randy was that person.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
A leader’s role isn’t only to motivate and uplift; sometimes it’s to earn the trust of your team by being human with them.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
It was then that a new mantra at EMP was born: “Their perception is our reality.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
The day of the week on which the tour took place was known to all workers. All devices in its path ought to have been carefully neutralized or locked, since it was unreasonable to expect human beings to withstand the temptation to handle knobs, keys, handles and pushbuttons.
”
”
Isaac Asimov (Robot Visions (Robot, #0.5))
“
...with her self-esteem perilously balanced on her excellence, she could only interpret failure as catastrophic. Lilly shamed herself when she made a mistake, becoming upset not only about her performance but about who she was as a human being. ...She reached her heights at a steep internal price. Her Good Girl thinking forced her to walk an unforgiving line; one misstep would plummet her to the snapping jaws of failure. ...Her unreasonable expectations kept her shackled to failure, preventing her from shaking off a mistake and moving forward quickly.
”
”
Rachel Simmons (The Curse of the Good Girl: Raising Authentic Girls with Courage and Confidence)
“
in too many organizations, the people at the top have all the authority and none of the information, while the people on the front line have all the information and none of the authority.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
As our focus on Unreasonable Hospitality grew, we were always looking for a way to “plus one” the experience—to give people a little more than they expected—by staying alert to recurring situations.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
In combat situations, your choices can be judged based only against what you knew at the time. To expect anything more of a soldier is to demand that he or she be superhuman. Which seems, to me, unreasonable.
”
”
Jim Butcher (The Aeronaut's Windlass (The Cinder Spires, #1))
“
This is what I would later call the Rule of 95/5: Manage 95 percent of your business down to the penny; spend the last 5 percent “foolishly.” It sounds irresponsible; in fact, it’s anything but. Because that last 5 percent has an outsize impact on the guest experience, it’s some of the smartest money you’ll ever spend.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
One of Richard Coraine’s most often repeated sayings was “One size fits one.” He was referring to the hospitality experience: some guests love it when you hang out at the table and schmooze, while others want you to take their order and disappear. It’s your job to read the guest and to serve them how they want to be served.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
Intention means every decision, from the most obviously significant to the seemingly mundane, matters. To do something with intentionality means to do it thoughtfully, with clear purpose and an eye on the desired result.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
A good game designer know that clinging to a few early ideas about a project can cut off the potential for the work. Sadie did not feel the Naomi was altogether a person yet, which was another thing that one could not admit. So many of the mothers she knew said that their children were exactly themselves from the moment they appeared in the world. But Sade disagreed. What person was a person without language? Tastes? Preferences? Experiences? And on the other side of childhood, what grown-up wanted to believe that they had emerged from their parents fully made? Sadie knew that she herself had not become a person until recently. It was unreasonable to expect a child to emerge whole cloth. Naomi was a pencil sketch off a person who, at some point, would be a fully 3D character.
”
”
Gabrielle Zevin (Tomorrow, and Tomorrow, and Tomorrow)
“
We were as thoughtful about criticism as we were about praise. I invited people on the team to come to me if they thought we could be doing something better, and to do so well before their frustrations reached a boiling point.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
So many of the mothers she knew said that their children were exactly themselves from the moment they appeared in the world. But Sadie disagreed. What person was a person without language? Tastes? Preferences? Experiences? And on the other side of childhood, what grown-up wanted to believe that they had emerged from their parents fully formed? Sadie knew that she herself had not become a person until recently. It was unreasonable to expect a child to emerge whole cloth.
”
”
Gabrielle Zevin (Tomorrow, and Tomorrow, and Tomorrow)
“
It didn't work," said the King. "The cloak of invisibility didn't work."
"Yes, it did," said the Royal Wizard.
"No, it didn't," said the King. "I kept bumping into things, the same as ever."
"The cloak is supposed to make you invisible," said the Royal Wizard. "It is not supposed to keep you from bumping into things."
"All I know is, I kept bumping into things," said the King.
”
”
James Thurber (Many Moons)
“
I enter each day assuming there’s a thirty-eighth miracle waiting for me if I’ll fully engage life and the people around me with love, honesty, and an unreasonable, almost annoying heap of expectation. What would happen in your life if you started doing the same?
”
”
Bob Goff (Dream Big: Know What You Want, Why You Want It, and What You’re Going to Do About It)
“
Most people think of hospitality as something they do. Will thinks about service as an act of service—about how his actions make people feel. And he recognized that if he wanted his frontline teams to obsess about how they made their customers feel, he had to obsess about how he made his employees feel. The two cannot be separated: great service cannot exist without great leadership. Will not only
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
Gary Chapman saved a lot of romantic relationships with his 1992 book, The Five Love Languages, which delineates the five general ways people show and prefer to experience love. (They are: acts of service, gift-giving, physical touch, quality time, and words of affirmation.)
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
In truth, feminism is flawed because it is a movement powered by people and people are inherently flawed. For whatever reason, we hold feminism to an unreasonable standard where the movement must be everything we want and must always make the best choices. When feminism falls short of our expectations, we decide the problem is with feminism rather than with the flawed people who act in the name of the movement.
”
”
Roxane Gay (Bad Feminist)
“
Hume emphasized that the expectation of one thing following another does not lie in the things themselves, but in our mind. And expectation, as we have seen, is associated with habit. Going back to the child again, it would not have stared in amazement if when one billiard ball struck the other, both had remained perfectly motionless. When we speak of the 'laws of nature' or of 'cause and effect,' we are actually speaking of what we expect, rather than what is 'reasonable.' The laws of nature are neither reasonable nor unreasonable, they simply are. The expectation that the white billiard ball will move when it is struck by the black billiard ball is therefore not innate. We are not born with a set of expectations as to what the world is like or how things in the world behave. The world is like it is, and it's something we get to know
”
”
Jostein Gaarder (Sophie’s World)
“
felt like I was somehow mothering my younger self—revisiting each moment, looking at it in a new light and telling that younger version of me that it wasn’t my fault, that I’d done the best I could, that to expect more from me in the absence of support would have been unreasonable.
”
”
Cynthia Kim (I Think I Might Be Autistic: A Guide to Autism Spectrum Disorder Diagnosis and Self-Discovery for Adults)
“
Eleven Madison to people more often than I did its four-star betters (then), because it came close to their intensity of coddling without a tariff quite as high, a code of conduct quite as rigid, a set of airs quite as intimidating. It found a hugely appealing compromise in this regard.
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
Gilbert would never have dreamed of writing a sonnet to her eyebrows. But then, Gilbert could see a joke. She had once told Roy a funny story—and he had not seen the point of it. She recalled the chummy laugh she and Gilbert had had together over it, and wondered uneasily if life with a man who had no sense of humor might not be somewhat uninteresting in the long run. But who could expect a melancholy, inscrutable hero to see the humorous side of things? It would be flatly unreasonable.
”
”
L.M. Montgomery (Anne of the Island (Anne of Green Gables, #3))
“
He shakes his head. “I’m sorry, but the official Home Office superhero team is going to have to conform to public expectations of what a superhero team should look like, or it’s not really going to work terribly well. There’s room for one person of color, one female or LGBT, and one disability in a core team of four – if you push it beyond that ratio it’ll lose credibility with the crucial sixteen to twenty-four male target demographic, by deviating too far from their expectations. Remember, reasonable people who acquire superpowers are not our target. This is a propaganda operation aimed at the unreasonable ones: disturbed hero-worshiping nerd-bigots who, if they accidentally acquire superpowers, will go on a Macht Recht spree unless they’re held in check by firm guidance and a role model to channel them in less destructive directions.
”
”
Charles Stross (The Annihilation Score (Laundry Files, #6))
“
It is unreasonable to expect that an armed man should obey one who is unarmed, or that an unarmed man should remain safe and secure when his servants are armed.
”
”
Niccolò Machiavelli
“
Living up to other people's expectations, limits your potential. You'll either find they are unreasonably high, or set so low you should consider it an insult. Only you should determine how far you're prepared to go and what you'll do to get there. And no one can lay claim when you achieve success. Don't worry about meeting the standard when you are the standard
”
”
Carlos Wallace (Life Is Not Complicated-You Are: Turning Your Biggest Disappointments into Your Greatest Blessings)
“
There is always a gap between when a symptom begins and when it is 'medically explained.' It is unreasonable to expect that doctors, who are fallible human beings doing a difficult job, can close this gap instantaneously - and, given that medical knowledge is, and probably always will be, incomplete, they may at times not be able to close it at all.
But it shouldn't unreasonable to expect that, during this period of uncertainty, the benefit of the doubt be given to the patient, the default assumption be that their symptoms are real, their description of what they are feeling in their own bodies be believed, and, if it is 'medically unexplained,' the burden be on medicine to explain it. Such basic trust has been denied to women for far too long.
”
”
Maya Dusenbery (Doing Harm: The Truth About How Bad Medicine and Lazy Science Leave Women Dismissed, Misdiagnosed, and Sick)
“
It occurs to me, furthermore, that bantering is hardly an unreasonable duty for an employer to expect a professional to perform. I have of course already devoted much time to developing my bantering skills, but it is possible I have never previously approached the task with the commitment I might have done. Perhaps, then, when I return to Darlington Hall tomorrow – Mr Farraday will not himself be back for a further week – I will begin practising with renewed effort. I should hope, then, that by the time of my employer’s return, I shall be in a position to pleasantly surprise him.
”
”
Kazuo Ishiguro (The Remains of the Day)
“
At our manager meetings, we talked about how to avoid moments like this. Many of these confrontations could be avoided with early, clear, and drama-free corrections—like pulling that guy with the wrinkled shirt aside on day one to say: “Hey! Good to see you this morning. That shirt’s looking a little rough; why don’t you head upstairs and give it a once-over with the iron before we sit down for family meal?
”
”
Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
“
There’s a reason for the word heartbeat not be called beat of heart. The perfect woman only needs a good beat. The heart will follow. Emotions, when put in equilibrium with reason, create more miracles than any emotion, no matter how strong, deprived from reason. This is why it’s much easier to love a woman that can play the drums or any other instrument with rhythm, than one that believes in unreasonable magic, simply because there’s more magic in reason than in the lack of it. You see, loving someone that you truly want to love, someone you admire, someone you want to spend your time with, helping, sharing and growing together, makes much more sense than expecting someone to love you for no reason than your will, needs and desires. And when humans understand this, they will understand love, find it easily and never lose it again.
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Robin Sacredfire
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She was one of those semi-invalids ¬— I believe she had really something wrong with her, but whatever it was she played it for all it was worth. She was capricious, exacting, unreasonable. She complained from morning to night. George was expected to wait on her hand and foot, and every thing he did was always wrong and he got cursed for it. Most men, I'm fully convinced, would have hit her over the head with a hatchet long ago. Eh, Dolly, isn't that so?
‘She was a dreadful woman,’ said Mrs Bantry with conviction. ‘If George Pritchard had brained her with a hatchet, and there had been any woman on the jury, he would have been triumphantly acquitted.
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Agatha Christie (The Blue Geranium: A Miss Marple Short Story (Miss Marple))
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Thankfully for frustrated women around the world, Tom Schalk, the vice president of voice technology at car navigation system supplier ATX, has come up with a novel solution to fix the ‘many issues with women’s voices’.26 What women need, he said, was ‘lengthy training’ – if only women ‘were willing’ to submit to it. Which, sighs Schalk, they just aren’t. Just like the wilful women buying the wrong stoves in Bangladesh, women buying cars are unreasonably expecting voice-recognition software developers to design a product that works for them when it’s obvious that the problem needing fixing is the women themselves. Why can’t a woman be more like a man?
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Caroline Criado Pérez (Invisible Women: Data Bias in a World Designed for Men)
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dining restaurant Canlis, which The New York Times later called “Seattle’s fanciest, finest restaurant for more than 60 years.” His dad, Chris Canlis, ran the restaurant for thirty years before eventually turning it over to Brian and his brother Mark. (And if you want a case study of how a business can build loyalty and strengthen community in the midst of a restaurant-devastating global pandemic, check out Canlis’s Instagram account for 2020.)
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Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
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The objection to propaganda is not only its appeal to unreason, but still more the unfair advantage which it gives to the rich and powerful. Equality of opportunity among opinions is essential if there is to be real freedom of thought; and equality of opportunity among opinions can only be secured by elaborate laws directed to that end, which there is no reason to expect to see enacted. The cure is not to be sought primarily in such laws, but in better education and a more sceptical public opinion.
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Bertrand Russell (The Will to Doubt)
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My father's family name being Pirrip, and my Christian name Philip, my infant tongue could make of both names nothing longer or more explicit than Pip. So, I called myself Pip, and came to be called Pip. I give Pirrip as my father's family name, on the authority of his tombstone and my sister,—Mrs. Joe Gargery, who married the blacksmith. As I never saw my father or my mother, and never saw any likeness of either of them (for their days were long before the days of photographs), my first fancies regarding what they were like were unreasonably derived from
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Charles Dickens (Great Expectations)
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Reading back, it felt extreme and unreasonable in terms of what was expected of me, but at the time I'd just accepted it as part of the job. There were points where I wouldn't have flinched if an entry read 'swam to Iceland for antenatal clinic' or 'had to eat a helicopter today'.
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Adam Kay (This Is Going To Hurt)
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Attracting Love Love comes when we least expect it, when we are not looking for it. Hunting for love never brings the right partner. It only creates longing and unhappiness. Love is never outside ourselves; love is within us. Don’t insist that love come immediately. Perhaps you are not ready for it, or you are not developed enough to attract the love you want. Don’t settle for anybody just to have someone. Set your standards. What kind of love do you want to attract? List the qualities in yourself, and you will attract a person who has them. You might examine what may be keeping love away. Could it be criticism? Feelings of unworthiness? Unreasonable standards? Movie star images? Fear of intimacy? A belief that you are unlovable? Be ready for love when it does come. Prepare the field and be ready to nourish love. Be loving, and you will be lovable. Be open and receptive to love.
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Louise L. Hay (You Can Heal Your Life)
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That’s one small example, of a thousand that might happen over the course of an evening, of how a trusting team operates. And it’s why hiring is such a sobering responsibility. Because when you’re hiring, you’re hiring not only the people who are going to represent and support you, but the people who are going to represent and support the team already working for you. Morale is fickle, and even one individual can have an outsize and asymmetrical impact on the team, in either direction. Bring in someone who’s optimistic and enthusiastic and really cares, and they can inspire those around them to care more and do better. Hire someone lazy, and it means your best team members will be punished for their excellence, picking up the slack so the overall quality doesn’t drop. At the end of the day, the best way to respect and reward the A players on your team is to surround them with other A players. This is how you attract more A players. And it means you must invest as much energy into hiring as you expect the team to invest in their jobs. You cannot expect someone to keep giving all of themselves if you put someone alongside them who isn’t willing to do the same. You need to be as unreasonable in how you build your team as you are in how you build your product or experience. It’s also why you’ve got to hire slow. It’s so dreadful to be shorthanded that managers tend to rush in and find a body to fill the void. I know what it’s like to think, We need someone so desperately—how bad could this person be?
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Will Guidara (Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect)
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Dealing with the temporary frustration of not making progress is an integral part of the path towards excellence. In fact, it is essential and something that every single elite athlete has had to learn to deal with. If the pursuit of excellence was easy, everyone would do it. In fact, this impatience in dealing with frustration is the primary reason that most people fail to achieve their goals. Unreasonable expectations timewise, resulting in unnecessary frustration, due to a perceived feeling of failure. Achieving the extraordinary is not a linear process. The secret is to show up, do the work, and go home.
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Timothy Ferriss (Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers)
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It was no ill simile by which Plato set forth the unreasonableness of a philosopher’s meddling with government. ‘If a man,’ says he, ‘were to see a great company run out every day into the rain and take delight in being wet—if he knew that it would be to no purpose for him to go and persuade them to return to their houses in order to avoid the storm, and that all that could be expected by his going to speak to them would be that he himself should be as wet as they, it would be best for him to keep within doors, and, since he had not influence enough to correct other people’s folly, to take care to preserve himself.’ “Though,
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Thomas More (Utopia)
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Miss Bennet I am shocked and astonished. I expected to find a more reasonable young woman. But do not deceive yourself into a belief that I will ever recede. I shall not go away till you have given me the assurance I require." "And I certainly never shall give it. I am not to be intimidated into anything so wholly unreasonable
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Jane Austen (Pride and Prejudice)
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But it is the nature of narcissistic entitlement to see the situation from only one very subjective point of view that says “My feelings and needs are all that matter, and whatever I want, I should get.” Mutuality and reciprocity are entirely alien concepts, because others exist only to agree, obey, flatter, and comfort – in short, to anticipate and meet my every need. If you cannot make yourself useful in meeting my need, you are of no value and will most likely be treated accordingly, and if you defy my will, prepare to feel my wrath. Hell hath no fury like the Narcissist denied.
Narcissists hold these unreasonable expectations of particularly favorable treatment and automatic compliance because they consider themselves uniquely special. In social situations, you will talk about them or what they are interested in because they are more important, more knowledgeable, or more captivating than anyone else. Any other subject is boring and won’t hold interest, and, in their eyes, they most certainly have a right to be entertained. In personal relationships, their sense of entitlement means that you must attend to their needs but they are under no obligation to listen to or understand you. If you insist that they do, you are “being difficult” or challenging their rights. How dare you put yourself before me? they seem to (or may actually) ask. And if they have real power over you, they feel entitled to use you as they see fit and you must not question their authority. Any failure to comply will be considered an attack on their superiority. Defiance of their will is a narcissistic injury that can trigger rage and self-righteous aggression.
The conviction of entitlement is a holdover from the egocentric stage of early childhood, around the age of one to two, when children experience a natural sense of grandiosity that is an essential part of their development. This is a transitional phase, and soon it becomes necessary for them to integrate their feelings of self-importance and invincibility with an awareness of their real place in the overall scheme of things that includes a respect for others. In some cases, however, the bubble of specialness is never popped, and in others the rupture is too harsh or sudden, as when a parent or caretaker shames excessively or fails to offer soothing in the wake of a shaming experience. Whether overwhelmed with shame or artificially protected from it, children whose infantile fantasies are not gradually transformed into a more balanced view of themselves in relation to others never get over the belief that they are the center of the universe. Such children may become self-absorbed “Entitlement monsters,” socially inept and incapable of the small sacrifices of Self that allow for reciprocity in personal relationships. The undeflated child turns into an arrogant adult who expects others to serve as constant mirrors of his or her wonderfulness. In positions of power, they can be egotistical tyrants who will have their way without regard for anyone else.
Like shame, the rage that follows frustrated entitlement is a primitive emotion that we first learn to manage with the help of attuned parents. The child’s normal narcissistic rages, which intensify during the power struggles of age eighteen to thirty months – those “terrible twos” – require “optimal frustration” that is neither overly humiliating nor threatening to the child’s emerging sense of Self. When children encounter instead a rageful, contemptuous or teasing parent during these moments of intense arousal, the image of the parent’s face is stored in the developing brain and called up at times of future stress to whip them into an aggressive frenzy. Furthermore, the failure of parental attunement during this crucial phase can interfere with the development of brain functions that inhibit aggressive behavior, leaving children with lifelong difficulties controlling aggressive impulses.
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Sandy Hotchkiss (Why Is It Always About You?)
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Some days, it feels unreasonable to expect that an academic text can work as a form of movement assessment or to support social and political change, including the redistribution of power. Perhaps nonfiction & the arts--literature, poetry & film--are potentially much better suited to the work of politically engaging audiences than the staid tools of the academy.
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Erica R. Meiners (For the Children?: Protecting Innocence in a Carceral State (Posthumanities))
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Considered from this point of view, the fact that some of the theories which we know to be false give such amazingly accurate results is an adverse factor. Had we somewhat less knowledge, the group of phenomena which these "false" theories explain would appear to us to be large enough to "prove" these theories. However, these theories are considered to be "false" by us just for the reason that they are, in ultimate analysis, incompatible with more encompassing pictures and, if sufficiently many such false theories are discovered, they are bound to prove also to be in conflict with each other. Similarly, it is possible that the theories, which we consider to be "proved" by a number of numerical agreements which appears to be large enough for us, are false because they are in conflict with a possible more encompassing theory which is beyond our means of discovery. If this were true, we would have to expect conflicts between our theories as soon as their number grows beyond a certain point and as soon as they cover a sufficiently large number of groups of phenomena. In contrast to the article of faith of the theoretical physicist mentioned before, this is the nightmare of the theorist.
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Eugene Paul Wigner (The Unreasonable Effectiveness of Mathematics in the Natural Sciences)
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Again, as with creating a nurturant family life, it would be unreasonable to expect that creating a nurturant society should be easy or quick. One must be patient and ready to deal with frustration. And one must bear in mind the morality of happiness and self-nurturance. In the midst of frustration, you must find a way to be basically happy and to take care of yourself. If you don’t, you will become less nurturant. Women have known throughout history that nurturance is a way of life. Many men have instinctively learned it from their mothers and their nurturant fathers. But the challenge in contemporary America is to create a nurturant society when a significant portion of that society has been raised either by authoritarian or neglectful parents. America is between moral worlds and there is only one way to turn.
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George Lakoff (Moral Politics: How Liberals and Conservatives Think)
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A messenger? Who is it? Is Lord Shigeru expecting a message? Do we know what it’s about?” George’s questions came tumbling out before Horace had a chance to begin answering. He shook his head and smiled at his old childhood companion. “I don’t know. I don’t know. And . . . I don’t know,” he said. He saw George’s shoulders relax as he realized his questions had been unreasonable. “I imagine we’ll find out when he comes up to us.” “Of
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John Flanagan (The Emperor of Nihon-Ja (Ranger's Apprentice #10))
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The overarching principle of a therapeutic relationship is that therapists should be ever mindful of a variant of the Hippocratic oath and, to the degree possible, strive to "do no more harm" (Courtois, 2010). Complex trauma clients have already experienced considerable harm, much of it at the hands of other human beings. As a result of the ubiquitous processes of transference, attachment styles, and IWM [Internal working models], these clients often view the therapist's behavior and their relationship through the lens of their trauma-related negative interpersonal expectancies and unhealed emotional wounds and injuries. Therapists should not be surprised to be "guilty until proven innocent", not because clients with complex trauma histories are "unfair" or "unreasonable" but precisely the opposite - because the most realistic self-protective stance for them (given the fact that betrayal and harm have been more the rule than the exception) is to "distrust first and verify" (or to be hypervigilant) rather than to start with an expectation of safety and trustworthiness.
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Christine A. Courtois (Treatment of Complex Trauma: A Sequenced, Relationship-Based Approach)
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There was not one in that room, unless it was Mary Wharton, who was not more or less angry with Emily, thinking her to be perverse and unreasonable. Even to Mary her cousin’s strange obstinacy was matter of surprise and sorrow, — for to her Arthur Fletcher was one of those demigods, who should never be refused, who are not expected to do more than express a wish and be accepted. Her own heart had not strayed that way because she thought but little of herself, knowing herself to be portionless, and believing from long thought on the subject that it was not her destiny to be the wife of any man.
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Anthony Trollope (Complete Works of Anthony Trollope)
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The co-presence of mind and object simply is not sufficient for an apprehension or comprehension of any object. Before one can seize an object, one must be equipped with a whole mass of sensitivities, concepts, expectations, background assumptions. A layman looking at a car engine just sees a jumble of metal objects and wires; a person who knows about car engines can immediately identify the parts and see their interconnection. Countless similar examples can be invoked: the capacity to perceive depends on the possession of the appropriate concepts. ... And here’s the rub: the concepts, the anticipatory classifications and interpretations, contain theories which a) had to be discovered and built up by a long process, and b) may yet in the future turn out to be false. So even the purest of hearts, free of inner deception, will not perceive and understand an object unless endowed with proper intellectual equipment. Perception is never, so to speak, the innocent encounter of a pure mind with a naked object, and therefore capable of serving as an untainted foundation for an edifice of knowledge; perception is the encounter with some given element, which cannot be seized or isolated in its purity, but depends on a corpus of knowledge acquired up to that time, but open to revision in the future.
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Ernest Gellner (The Psychoanalytic Movement The Cunning of Unreason 3rd Edition.jpg)
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While thus engaged, I heard in a side-room the softest possible jingle of bracelets, crackle of dress, and footfall; and I felt certain that two curious eyes were watching me through a small opening of the window. All at once there flashed upon my memory a pair of eyes,—a pair of large eyes, beaming with trust, simplicity, and girlhood's love,—black pupils,—thick dark eyelashes,—a calm fixed gaze. Suddenly some unseen force squeezed my heart in an iron grip, and it throbbed with intense pain. I returned to my house, but the pain clung to me. Whether I read, wrote, or did any other work, I could not shake that weight off my heart; a heavy load seemed to be always swinging from my heart-strings. In the evening, calming myself a little, I began to reflect: ‘What ails me?’ From within came the question: ‘Where is your Surabala now?’ I replied: ‘I gave her up of my free will. Surely I did not expect her to wait for me for ever.’ But something kept saying: ‘Then you could have got her merely for the asking. Now you have not the right to look at her even once, do what you will. That Surabala of your boyhood may come very close to you; you may hear the jingle of her bracelets; you may breathe the air embalmed by the essence of her hair,—but there will always be a wall between you two.’ I answered: ‘Be it so. What is Surabala to me?’ My heart rejoined: ‘To-day Surabala is nobody to you. But what might she not have been to you?’ Ah! that's true. What might she not have been to me? Dearest to me of all things, closer to me than the world besides, the sharer of all my life's joys and sorrows,—she might have been. And now, she is so distant, so much of a stranger, that to look on her is forbidden, to talk with her is improper, and to think of her is a sin!—while this Ram Lochan, coming suddenly from nowhere, has muttered a few set religious texts, and in one swoop has carried off Surabala from the rest of mankind! I have not come to preach a new ethical code, or to revolutionise society; I have no wish to tear asunder domestic ties. I am only expressing the exact working of my mind, though it may not be reasonable. I could not by any means banish from my mind the sense that Surabala, reigning there within shelter of Ram Lochan's home, was mine far more than his. The thought was, I admit, unreasonable and improper,—but it was not unnatural.
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Rabindranath Tagore (Mashi and Other Stories)
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Is, then, the man-made reality outside ourselves not the most significant factor for the development of the very best in us, and must we not expect that, when deprived of contact with the outside world, we regress temporarily to a primitive, animal-like, unreasonable state of mind? Much can be said in favor of such an assumption, and the view that such a regression is the essential feature of the state of sleep, and thus of dream activity, has been held by many students of dreaming from Plato to Freud. From this viewpoint dreams are expected to be expressions of the irrational, primitive strivings in us, and the fact that we forget our dreams so easily is amply explained by our being ashamed of those irrational and criminal impulses which we express when we were not under the control of society.
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Erich Fromm (The Forgotten Language)
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If a society, a city, or a territory, were to guarantee the necessaries of life to its inhabitants (and we shall see how the conception of the necessaries of life can be so extended as to include luxuries), it would be compelled to take possession of what is absolutely needed for production; that is to say — land, machinery, factories, means of transport, etc. Capital in the hands of private owners would be expropriated and returned to the community. The great harm done by bourgeois society, as we have already mentioned, is not only that capitalists seize a large share of the profits of each industrial and commercial enterprise, thus enabling them to live without working, but that all production has taken a wrong direction, as it is not carried on with a view to securing well-being to all. For this reason we condemn it. Moreover, it is impossible to carry on mercantile production in everybody’s interest. To wish it would be to expect the capitalist to go beyond his province and to fulfill duties that he cannot fulfill without ceasing to be what he is — a private manufacturer seeking his own enrichment. Capitalist organization, based on the personal interest of each individual trader, has given all that could be expected of it to society — it has increased the productive force of work. The capitalist, profiting by the revolution effected in industry by steam, by the sudden development of chemistry and machinery, and by other inventions of our century, has endeavoured in his own interest to increase the yield of work, and in a great measure he has succeeded. But to attribute other duties to him would be unreasonable. For example, to expect that he should use this superior yield of work in the interest of society as a whole, would be to ask philanthropy and charity of him, and a capitalist enterprise cannot be based on charity.
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Pyotr Kropotkin (The Conquest of Bread: The Founding Book of Anarchism)
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When I moved to the U.S. at six, I was unrecognizable to my mother. I was angry, chronically dissatisfied, bratty. On my second day in America, she ran out of the room in tears after I angrily demanded that she buy me a pack of colored pencils. You're not you! she sputtered between sobs, which brought me to a standstill. She couldn't recognize me. That's what she told me later, that this was not the daughter she had last seen. Being too young, I didn't know enough to ask: But what did you expect? Who am I supposed to be to you?
But if I was unrecognizable to her, she was also unrecognizable to me. In this new country, she was disciplinarian, restrictive, prone to angry outbursts, easily frustrated, so fascist with arbitrary rules that struck me, even as a six-year-old, as unreasonable. For most of my childhood and adolescence, my mother was my antagonist.
Whenever she'd get mad, she'd take her index finger and poke me in the forehead. You you you you you, she'd say, as if accusing me of being me. She was quick to blame me for the slightest infractions, a spilled glass, a way of sitting while eating, my future ambitions (farmer or teacher), the way I dressed, what I ate, even the way I practiced English words in the car..She was the one to deny me: the extra dollar added to my allowance; an extra hour to my curfew; the money to buy my friends' birthday presents, so that I was forced to gift them, no matter what the season, leftover Halloween candy. In those early days, we lived so frugally that we even washed, alongside the dishes in the sink, used sheets of cling wrap for reuse.
She was the one to punish me, sending me to kneel in the bathtub of the darkened bathroom, carrying my father's Casio watch with an alarm setting to account for when time was up. Yet it was I who would kneel for even longer, going further and further, taking more punishment just to spite her, just to show that it meant nothing. I could take more. The sun moved across the bathroom floor, from the window to the door.
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Ling Ma (Severance)
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Liberty is a word which, according as it is used, comprehends the most good and the most evil of any in the world. Justly understood it is sacred next to those which we appropiate in divine adoration; but in the mouths of some it means anything, which enervate a necessary government; excite a jealousy of the rulers who are our own choice, and keep society in confusion for want of a power sufficiently concentered to promote its good. It is not strange that the licentious should tell us a government of energy is inconsistent with liberty, for being inconsistent with their wishes and their vices, they would have us think it contrary to human happiness. . . . A government capable of controling the whole, and bringing its force to a point, is one of the prerequisites for national liberty. We combine in society, with an expectation to have our persons and properties defended against unreasonable exactions either at home or abroad. If the public are unable to protest against the unjust impositions of foreigners, in this case we do not enjoy our natural rights, and a weakness of government is the cause. If we mean to have our natural rights and properties protected, we must first create a power which is able to do it, and in our case there is no want of resources, but a civil constitution which may draw them out and point their force. . . .
Some men are mightily afraid of giving power lest it should be improved for oppression; this is doubtless possible, but where is the probability. The same objection may be made against the constitution of every state in the union, and against every possible mode of government; because a power of doing good always implies a power to do evil if the person or party be disposed.
The right of the legislature to ordain laws binding on the people, gives them a power to make bad laws.
The right of the judge to inflict punishment, gives him both power and opportunity to oppress the innocent; yet none but crazy men will from thence determine that it is best to have neither a legislature nor judges.
If a power to promote the best interest of the people, necessarily implies a power to do evil, we must never expect such a constitution in theory as will not be open in some respects to the objections of carping and jealous men. The new Constitution is perhaps more cautiously guarded than any other in the world, and at the same time creates a power which will be able to protect the subject; yet doubtless objections may be raised, and so they may against the constitution of each state in the union. . . .
If, my countrymen, you wait for a constitution which absolutely bars a power of doing evil, you must wait long, and when obtained it will have no power of doing good. I allow you are oppressed, but not from the quarter that jealous and wrongheaded men would insinuate. You are oppressed by the men, who to serve their own purposes would prefer the shadow of government to the reality.
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Oliver Ellsworth