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Over the last few years the counselling, the friendships and the holistic therapies she has embraced have enabled her to win back her personality, a character which has been smothered by her husband, the royal system, and the public’s expectations towards their fairy-tale princess. The woman behind the mask is not a flighty, skittish young thing nor a vision of saintly perfection. She is, however, a much quieter, introverted and private person than many would like to believe. As Carolyn Bartholomew says: “She has never liked the media although they’ve been friends to her. Actually she has always been shy of them.”
As she has matured over the last three years the physical changes in her have been noticeable. When she asked Sam McKnight to cut her hair in a shorter sportier style it was a public statement of the way she felt she had altered. Her voice, too, is a barometer of the way she has matured. When she speaks of the “dark ages”, her tone is flat and soft, almost fading to nothing, as though dredging thoughts from a dim recess of her heart which she only visits with trepidation. When she is feeling “centered”. And in charge of herself her voice is lively, colourful and brimming with wry amusement. When Oonagh Toffolo first visited Diana at Kensington Palace in September 1989 she observed that the Princess was timid and would never look her straight in the eye. She says: “Over the last two years she has got in touch with her own nature and has found a new confidence and sense of liberation which she had never known before.” Her observation is borne out by others. As one friend who first met Diana in 1989 recalls: “My initial impression was of a very shy and retiring person. She bowed her head low and hardly looked at me when she spoke. Diana emanated such sadness and vulnerability that I just wanted to give her a hug. She has matured enormously since that time. She now has a purpose in life and is no longer the lost soul of that first meeting.
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