Tactical Empathy Quotes

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Tactical Empathy. This is listening as a martial art, balancing the subtle behaviors of emotional intelligence and the assertive skills of influence, to gain access to the mind of another person.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
We employed our tactical empathy by recognizing and then verbalizing the predictable emotions of the situation. We didn’t just put ourselves in the fugitives’ shoes. We spotted their feelings, turned them into words, and then very calmly and respectfully repeated their emotions back to them.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
How someone responds to your emotions and perceptions will indicate how much they respect you, how much they care about you and your feelings, how capable they are of empathy and intimacy, and how much they are trying to change or control you.
Adelyn Birch (30 Covert Emotional Manipulation Tactics: How Manipulators Take Control In Personal Relationships)
centerpiece of this book, is called Tactical Empathy. This is listening as a martial art, balancing the subtle behaviors of emotional intelligence and the assertive skills of influence, to gain access to the mind of another person. Contrary to popular opinion, listening is not a passive activity. It is the most active thing you can do.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
Empathy is understanding and identifying with another's feelings or difficulties, and then conveying that understanding to them.
Adelyn Birch (30 Covert Emotional Manipulation Tactics: How Manipulators Take Control In Personal Relationships)
Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you increase your influence in all the moments that follow.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
In my negotiating course, I tell my students that empathy is “the ability to recognize the perspective of a counterpart, and the vocalization of that recognition.” That’s an academic way of saying that empathy is paying attention to another human being, asking what they are feeling, and making a commitment to understanding their world. Notice I didn’t say anything about agreeing with the other person’s values and beliefs or giving out hugs. That’s sympathy. What I’m talking about is trying to understand a situation from another person’s perspective. One step beyond that is tactical empathy. Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you increase your influence in all the moments that follow. It’s bringing our attention to both the emotional obstacles and the potential pathways to getting an agreement done. It’s emotional intelligence on steroids.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you increase your influence in all the moments that follow. It’s bringing our attention to both the emotional obstacles and the potential pathways to getting an agreement done.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you increase your influence in all the moments that follow. It’s bringing our attention to both the emotional obstacles and the potential pathways to getting an agreement done. It’s emotional intelligence on steroids.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
Red Flag: Narcissists often play the victim. Using tears and passive aggressive tactics to test your empathy and controllability.
Tracy A. Malone
There was something pleasing about productive conversations, rather than burning bridges with fiery emotion. When they first started dating, Kianthe had never considered the little tactics Reyna often employed: separating from impulse, practicing empathy, repeating another’s sentence to prove she’d been listening. But they were brilliant, just like Reyna was, and they made the entire relationship better.
Rebecca Thorne (Can't Spell Treason Without Tea (Tomes & Tea Cozy Fantasies, #1))
What were needed were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the verbalization of needs, and persuade the other guy of our empathy. We needed something easy to teach, easy to learn, and easy to execute.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
Their Biggest Fear   What is a narcissist afraid of most? Narcissist who have had some insight into their own disorder will tell you that the biggest fear of the narcissist is BEING FOUND OUT.   They fear that you will recognize their facade. They fear you will realize that much of their bad behavior is intentional. When the narcissist realizes that YOU KNOW the truth about his lack of empathy; that is when you will be cut off, and he will work to turn all of your mutual relationships against you that he can.   I have written several times thus far about how most of the narcissist's motivations and behavior are subconscious. However, – from time to time, the narcissist does recognize, in brief glimpses, the truth about his envious and angry nature. The truth will rise to the surface of his conscience if he allows you to confront him. Therefore you and your voice absolutely must be suppressed. You also must not be allowed access to his other relationships – the ones he can still control, the relationships he still has fooled. For the narcissist, the  easiest way to suppress your voice is to launch a  character attack against you. He decides he must spread lies about you to everyone so that 1) he can explain your sudden absence in his life (He tells everyone that he discovered you were really a mean, hateful person, and he had to cut you off to maintain his own sanity. There is no way he can allow others to think you cut him off – as that would indicate there might be something wrong with him); and 2) he must convince others that you are a terrible, or at least an unstable person – so that if you ever have a chance to talk
Ellen Cole (The Covert Narcissist in the Family: Their Common Tactics, How to Protect Yourself, and Personal Stories)
THE TEN CHARACTERISTICS OF DIFFERENCE THINKERS They practice empathy because they care enough to make an impact. They have a clear sense of the change they want to make in the world. They are impatient about tactics and endlessly patient about implementing their strategy. They ask the right questions, and that means that they talk more than twice as much as they listen, because talking takes guts. Mostly, they ignore those who offer empty criticism. They watch what people do and don’t just believe what people tell them. They innovate and create at the edges, ignoring the market of everyone. They make products for their customers, instead of trying to find customers for their products. They understand that they need to give people a story to tell—a ‘you’ve gotta see this’ moment. They work hard to change how people feel, by creating intangible value that gives them an emotional point of difference. They understand that trust is their second-most valuable asset. The first is the willingness to be wrong for the right reason.
Bernadette Jiwa (Difference: The one-page method for reimagining your business and reinventing your marketing)
When I heard of the shady tactics of the Moonies, my initial indignation was modified by empathy. I remembered only too well all the innocuous-sounding "fronts" operated by Evangelicals in order to witness to sinners, e.g., coffee houses, concerts, philosophical forums, religious surveys. None of these was ever billed for what it was. The idea was to hook the unsuspecting sinner and win an opportunity to tell him the gospel. Similar Machiavellian tactics govern various interpersonal contacts. A campus leader or foreign student may find himself the object of an Evangelical's friendly attention, not realizing he has been singled out for "friendship evangelism" because of his potentially strategic position.
Robert M. Price
1.​Set your target price (your goal). 2.​Set your first offer at 65 percent of your target price. 3.​Calculate three raises of decreasing increments (to 85, 95, and 100 percent). 4.​Use lots of empathy and different ways of saying “No” to get the other side to counter before you increase your offer. 5.​When calculating the final amount, use precise, nonround numbers like, say, $37,893 rather than $38,000. It gives the number credibility and weight. 6.​On your final number, throw in a nonmonetary item (that they probably don’t want) to show you’re at your limit. The genius of this system is that it incorporates the psychological tactics we’ve discussed—reciprocity, extreme anchors, loss aversion, and so on—without you needing to think about them.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
I have a good friend, let’s call him Slim Berriss, who’s devised a schedule for himself that combines practical microdosing and pre-planned 1- to 2-day treks into deeper territory. For him, this blend provides a structured approach for increasing everyday well-being, developing empathy, and intensively exploring the “other.” Here is what it looks like: Microdosing of ibogaine hydrochloride twice weekly, on Mondays and Fridays. The dosage is 4 mg, or roughly 1/200 or less of the full ceremonial dosage at Slim’s bodyweight of 80 kg. He dislikes LSD and finds psilocybin in mushrooms hard to dose accurately. Woe unto he who “microdoses” and gets hit like a freight train while checking in luggage at an airport (poor Slim). The encapsulated ibogaine was gifted to him to solve this problem. Moderate dosing of psilocybin (2.2 to 3.5 g), as ground mushrooms in chocolate, once every 6 to 8 weeks. His highly individual experience falls somewhere in the 150 to 200 mcg description of LSD by Jim later in this piece. Slim is supervised by an experienced sitter. Higher-dose ayahuasca once every 3 to 6 months for 2 consecutive nights. The effects could be compared (though very different experiences) to 500+ mcg of LSD. Slim is supervised by 1 to 2 experienced sitters in a close-knit group of 4 to 6 people maximum. NOTE: In the 4 weeks prior to these sessions, he does not consume any ibogaine or psilocybin.
Timothy Ferriss (Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers)
Anyone want to help me start PAPA, Parents for Alternatives to Punishment Association? (There is already a group in England called ‘EPPOCH’ for end physical punishment of children.) In Kohn’s other great book Beyond Discipline: From Compliance to Community, he explains how all punishments, even the sneaky, repackaged, “nice” punishments called logical or natural consequences, destroy any respectful, loving relationship between adult and child and impede the process of ethical development. (Need I mention Enron, Martha Stewart, the Iraqi Abu Ghraib prisoner abuse scandal or certain car repairmen?) Any type of coercion, whether it is the seduction of rewards or the humiliation of punishment, creates a tear in the fabric of relational connection between adults and children. Then adults become simply dispensers of goodies and authoritarian dispensers of controlling punishments. The atmosphere of fear and scarcity grows as the sense of connectedness that fosters true and generous cooperation, giving from the heart, withers. Using punishments and rewards is like drinking salt water. It does create a short-term relief, but long-term it makes matters worse. This desert of emotional connectedness is fertile ground for acting-out to get attention. Punishment is a use of force, in the negative sense of that word, not an expression of true power or strength. David R. Hawkins, M.D., Ph.D. author of the book Power v. Force writes “force is the universal substitute for truth. The need to control others stems from lack of power, just as vanity stems from lack of self-esteem. Punishment is a form of violence, an ineffective substitute for power. Sadly though parents are afraid not to hit and punish their children for fear they will turn out to be bank robbers. But the truth may well be the opposite. Research shows that virtually all felony offenders were harshly punished as children. Besides children learn thru modeling. Punishment models the tactic of deliberately creating pain for another to get something you want to happen. Punishment does not teach children to care about how their actions might create pain for another, it teaches them it is ok to create pain for another if you have the power to get away with it. Basically might makes right. Punishment gets children to focus on themselves and what is happening to them instead of developing empathy for how their behavior affects another. Creating
Kelly Bryson (Don't Be Nice, Be Real)
Set an optimistic but reasonable goal and define it clearly. ■​Write it down. ■​Discuss your goal with a colleague (this makes it harder to wimp out). ■​Carry the written goal into the negotiation. SECTION II: SUMMARY Summarize and write out in just a couple of sentences the known facts that have led up to the negotiation. You’re going to have to have something to talk about beyond a self-serving assessment of what you want. And you had better be ready to respond with tactical empathy to your counterpart’s arguments; unless they’re incompetent, the other party will come prepared to argue an interpretation of the facts that favors them. Get on the same page at the outset. You have to clearly describe the lay of the land before you can think about acting in its confines. Why are you there? What do you want? What do they want? Why? You must be able to summarize a situation in a way that your counterpart will respond with a “That’s right.” If they don’t, you haven’t done it right.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
Much like a bully, a narcissist will protect him or herself by using aggression and holding a superiority or power over others’. There are malignant narcissists are often maliciously hostile and will continuously inflict pain on others without any remorse for their actions. Alternatively, there are narcissists who have no idea that they have inflicted pain on someone else and that they are causing damage in their relationships because they lack the ability to feel empathy for others. The main goal of a narcissist is to avert anything they perceive as a threat and ensure that they get their own needs met. In a way, they are reverting to a very basic instinctive survival mechanism in order to thrive in the only way they feel they truly can. Because of this, they are rarely aware of the way their words and actions can hurt or impact others. Narcissistic abuse most commonly features emotional abuse, but it doesn’t end there. It actually extends to portray signs of any type of abuse: sexual, financial, physical, and mental in addition to emotional abuse. In the majority of circumstances, there will be some level of emotional abandonment, withholding, manipulation, or other uncaring and unconcerned behaviors towards others. Narcissists may enforce tactics from silent treatments all the way to rage, and they will often verbally abuse others, blame them for being the problem, criticize them excessively, attack them, order them around, lie to them or belittle them. They may also use emotional blackmail or various levels of passive-aggressive behaviors to get their way. If
Emily Parker (Narcissistic: 25 Secrets to Stop Emotional Abuse and Regain Power)
Empathy and integration permit effective cultural intelligence, which is to say, becoming able to understand how the society works. In Fourth Generation war, virtually all useful intelligence is human intelligence (HUMINT). Often, such HUMINT must both be gathered and acted on with stealth techniques, where the state’s actions remain invisible to the local population. As in Third Generation war (maneuver warfare), the tactical level in Fourth Generation conflicts is reconnaissance-driven, not intelligence-driven. The information state militaries need will almost always come from below, not from higher-level headquarters.
William S. Lind (4th Generation Warfare Handbook)
toxic people can take a toll on the mind, body, and spirit. More “benign” manipulators may cause inconvenience, stress, annoyance, and overall dissatisfaction, and they may occasionally use silencing tactics. More “malignant” manipulators, however, such as narcissists who lack empathy, pose serious harm and risk to your health, well-being, and even your life, using manipulation tactics as a primary mode of interacting with the world.
Shahida Arabi MA (The Highly Sensitive Person's Guide to Dealing with Toxic People: How to Reclaim Your Power from Narcissists and Other Manipulators)
What were needed were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the verbalization of needs, and persuade the other guy of our empathy.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
There exists an inherent power that has the ability to shape societies, challenge the status quo, and ignite the flames of progress. It is within the pages of books that this power finds its most potent expression, for they are the vessels of knowledge, the repositories of wisdom, and the catalysts of transformation. Therefore, any attempt to ban books is not just an assault on the written word, but an assault on the very essence of freedom, intellect, and human dignity. Book banning is an act of intellectual tyranny, born out of fear, ignorance, and the desire to stifle dissent. It is a desperate attempt to control the narrative, to manipulate minds, and to maintain a stranglehold on power. By banning books, we deny ourselves the opportunity to engage in a rich tapestry of ideas, perspectives, and experiences that have the potential to broaden our horizons, challenge our assumptions, and foster empathy. History has taught us that book banning is a tool of oppressive regimes, for it seeks to suppress voices that question authority, challenge injustice, and advocate for change. It is an insidious tactic that seeks to create a uniformity of thought, a homogeneity of ideas, and a society devoid of critical thinking and independent thought. In essence, book banning is an assault on the very foundations of democracy, for it undermines the principles of free speech, intellectual diversity, and the right to access information. We must remember that the power of books lies not only in their ability to educate and enlighten but also in their capacity to provoke discomfort, challenge prevailing norms, and spark dialogue. It is through the clash of ideas, the exploration of different perspectives, and the confrontation of opposing viewpoints that societies evolve, progress, and chart a path towards a more just and equitable future. Book banning is an act of intellectual cowardice, for it seeks to shield individuals from ideas that might be uncomfortable, inconvenient, or challenging. But it is precisely in these moments of discomfort that growth, empathy, and understanding emerge. By denying ourselves the opportunity to confront difficult ideas, we deny ourselves the chance to question our own beliefs, expand our intellectual horizons, and ultimately, evolve as individuals and as a society.
D.L. Lewis
Empathy requires us to be genuine. It isn’t a tactic, gimmick, or formula to follow. And it requires commitment.
Belinda Bauman (Brave Souls: Experiencing the Audacious Power of Empathy)
Another tactical model to help you have greater empathy is the veil of ignorance, put forth by philosopher John Rawls.
Gabriel Weinberg (Super Thinking: The Big Book of Mental Models)
As you try to insert the tools of tactical empathy into your daily life, I encourage you to think of them as extensions of natural human interactions and not artificial conversational tics.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
We employed our tactical empathy by recognizing and then verbalizing the predictable emotions of the situation.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
trying to understand a situation from another person’s perspective. One step beyond that is tactical empathy. Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you increase your influence in all the moments that follow.
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
Grace Canceled: How Outrage is Destroying Lives, Ending Debate, and Endangering Democracy by Dana Loesch 4/ 5 stars Great book! Book summary: “Popular talk radio host and political activist Dana Loesch confronts the Left's zero-tolerance, accept-no-apologies ethos with a powerful call for a return to core American principles of grace, redemption, justice, and empathy. Diving deep into recent cases where public and private figures were shamed, fired, or boycotted for social missteps, Loesch shows us how the politics of outrage is fueling the breakdown of the American community. How do we find common ground without compromising? Loesch urges readers to meet the face of fury with grace, highlighting inspiring examples like Congressman Dan Crenshaw's appearance on Saturday Night Live.” “Socialists’ two favorite rhetorical tools are envy and shame, and the platform they build on is identity politics. It’s culturally sanctioned prejudice… Identity politics is a tactic of statists, who foster resentment and envy and then peddle the lie that a bigger government can make everything FAIRER. These feelings justify the cruelty inherent in identity politics. Democrats’ favorite tactic is smearing as a ‘racist’ anyone who disagrees with them, challenges their opinion, or simply exists while thinking different thoughts.” -p. 20 “Democrats still need the socialists to maintain power, but it’s a dangerous trade. Going explicitly socialist would doom the Democrats to the dustbin of history. Instead, they’re refashioning the party: It believes wealth is evil, government is your church and savior, and independence is selfishness. Virtue is extinct- ‘virtue signaling’ has replaced actual virtue.” -p. 24 “The socialist definition of social justice ignores merit, neuters ambition, and diminishes the equity of labor. Equal rewards for unequal effort is unjust and fosters resentment.” - pp. 26-7 “The state purports to act on behalf of ‘the common good’. But who defines the common good? It has long been the justification for monstrous acts by totalitarian governments. ...In this way, the common good becomes an excuse for total state control. That was the excuse on which totalitarianism was built. You can achieve the common goal better if there is a total authority, and you must then limit the desires and wishfulness of individuals.” -p. 27 “Socialism is the enemy of charity because it outsources all compassion and altruism to the state. Out of sight, out of mind, they may think-- an overarching theme throughout socialism and communism (and one is just a stepping-stone to the other)... What need is there for personal ambition if government will provide, albeit meagerly, for all your needs from cradle to grave?” -pp. 32-3
Dana Loesch (Grace Canceled: How Outrage is Destroying Lives, Ending Debate, and Endangering Democracy)
Well, it seems like you’ve been handling the rough day pretty well,” he says. “I was also affected by the weather delays and missed my connecting flight. It seems like this flight is likely booked solid, but with what you said, maybe someone affected by the weather might miss this connection. Is there any possibility a seat will be open?” Listen to that riff: Label, tactical empathy, label. And only then a request.
Chris Voss (Never Split the Difference: Negotiating As If Your Life Depended On It)
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Luciana Maria
were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the verbalization of needs, and persuade the other guy of our empathy. We needed something easy to teach, easy to learn, and easy to execute. These
Chris Voss (Never Split the Difference: Negotiating as if Your Life Depended on It)
You Were A Deadly Fool *** I did not come You came To knock on my door With motives Or affection or empathy It was your conclusion Of thoughts and imagination I knew nothing I am still unaware of that Who you are Why? — you followed me With planning false hopes To bribe or influence upon me For a bright and beautiful future And life I knew I know How expresses the real lover How it performs But your way was suspicious To target your victim With the collaboration of scoundrels You were the deadly fool And mistaken To execute the tactics on The person who enjoys The light of the Divine power Who has its kingdom And own world of truth Peace and love For all the humans on earth.
Ehsan Sehgal