Store Team Quotes

Single parenting isn’t just being the only one to take care of your kid. It’s not about being able to “tap out” for a break or tag team bath- and bedtime; those were the least of the difficulties I faced. I had a crushing amount of responsibility. I took out the trash. I brought in the groceries I had gone to the store to select and buy. I cooked. I cleaned. I changed out the toilet paper. I made the bed. I dusted. I checked the oil in the car. I drove Mia to the doctor, to her dad's house. I drove her to ballet class if I could find one that offered scholarships and then drove her back home again. I watched every twirl, every jump, and every trip down the slide. It was me who pushed her on the swing, put her to sleep at night, kissed her when she fell. When I sat down, I worried. With the stress gnawing at my stomach, worrying. I worried that my paycheck might not cover bills that month. I worried about Christmas, still four months away. I worried that Mia's cough might become a sinus infection that would keep her out of day care... . I worried that I would have to reschedule work or miss it altogether.

(Where do they get these giant flags? What happens to them when there's no campaign? Where do they go? Where do you even store flags that size? Or is there maybe just one, which McCain2000's advance team has to take down afterward and hurtle with to the next THM to get it put up before McCain and the cameras arrive? Do Gore and the Shrub and all the other candidates each have their own giant flag?)

So let’s talk a little about April May’s theory of tiered fame. Tier 1: Popularity You are a big deal in your high school or neighborhood. You have a peculiar vehicle that people around town recognize, you are a pastor at a medium-to-large church, you were once the star of the high school football team. Tier 2: Notoriety You are recognized and/or well-known within certain circles. Maybe you’re a preeminent lepidopterist whom all the other lepidopterists idolize. Or you could be the mayor or meteorologist in a medium-sized city. You might be one of the 1.1 million living people who has a Wikipedia page. Tier 3: Working-Class Fame A lot of people know who you are and they are distributed around the world. There’s a good chance that a stranger will approach you to say hi at the grocery store. You are a professional sports player, musician, author, actor, television host, or internet personality. You might still have to hustle to make a living, but your fame is your job. You’ll probably trend on Twitter if you die. Tier 4: True Fame You get recognized by fans enough that it is a legitimate burden. People take pictures of you without your permission, and no one would scoff if you called yourself a celebrity. When you start dating someone, you wouldn’t be surprised to read about it in magazines. You are a performer, politician, host, or actor whom the majority of people in your country would recognize. Your humanity is so degraded that people are legitimately surprised when they find out that you’re “just like them” because, sometimes, you buy food. You never have to worry about money again, but you do need a gate with an intercom on your driveway. Tier 5: Divinity You are known by every person in your world, and you are such a big deal that they no longer consider you a person. Your story is much larger than can be contained within any human lifetime, and your memory will continue long after your earthly form wastes away. You are a founding father of a nation, a creator of a religion, an emperor, or an idea. You are not currently alive.

In early 2002, as part of a new personal ritual, he took time after the holidays to think and read. (In this respect, Microsoft’s Bill Gates, who also took such annual think weeks, served as a positive example.) Returning to the company after a few weeks, Bezos presented his next big idea to the S Team in the basement of his Medina, Washington, home. The entire company, he said, would restructure itself around what he called “two-pizza teams.” Employees would be organized into autonomous groups of fewer than ten people—small enough that, when working late, the team members could be fed with two pizza pies. These teams would be independently set loose on Amazon’s biggest problems.

Jobs had a tougher time navigating the controversies over Apple’s desire to keep tight control over which apps could be downloaded onto the iPhone and iPad. Guarding against apps that contained viruses or violated the user’s privacy made sense; preventing apps that took users to other websites to buy subscriptions, rather than doing it through the iTunes Store, at least had a business rationale. But Jobs and his team went further: They decided to ban any app that defamed people, might be politically explosive, or was deemed by Apple’s censors to be pornographic.

Let me explain: Like two great athletes who don’t play on the same team but meet up on the world stage, blacks and women have always convened at the Oppressed Olympics and given each other a friendly head nod, similar to how when I’m in line at the grocery store and I notice the person in the next checkout line is also buying lemonade.

He looked as if he’d paid a visit to the Crazy Galactic Warlord clothing store, headed straight for the Darth Vader section, and maxed out his credit card.

As long as research data is stored as tacit knowledge in people’s minds or buried in interview transcripts, teams will experience difficulty synthesizing what has been observed and learned.

Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be trying to figure out a way for teams to communicate less with each other, not more.

From now on, try to look at the world as if it were a gigantic ice cream store. What makes it so great is that it contains a combination of so many unique flavors, and this is why people love it so much. If you want to keep enjoying all the ice cream, we all have to take part in preserving and maintaining 'the store'. United, we have to make sure that it never gets robbed or destroyed, and to protect it from greedy crooks who want to brand and monopolize certain flavors, and eliminate those that compete with them. Our job as devoted protectors of our universal ice cream store is to make sure that no one group tries to control it, and that there is always enough cream for everybody all around. There is no such thing as 'cream only for the cream', or 'the best cream only for this or that team'. We have to stick together and melt together. Or else, there will be no peace.

The World as an Ice Cream Store From now on, try to look at the world as if it were a gigantic ice cream store. What makes it so great is that it contains a combination of so many unique flavors, and this is why people love it so much. If you want to keep enjoying all the ice cream, we all have to take part in preserving and maintaining 'the store'. United, we have to make sure that it never gets robbed or destroyed, and to protect it from greedy crooks who want to brand and monopolize certain flavors, and eliminate those that compete with them. Our job as devoted protectors of our universal ice cream store is to make sure that no one group tries to control it, and that there is always enough cream for everybody all around. There is no such thing as 'cream only for the cream', or 'the best cream only for this or that team'. We have to stick together and melt together. Or else, there will be no peace.

They made a bunch of stupid toys. I remember seeing some at the store where Donatello was a basketball player. … He’s like five feet tall. I guess he could have been a John Stockton type, but the pick-and-roll wouldn’t have worked cuz none of the other turtles were tall either; they would have needed that giant robot body with Krang in his stomach to play power forward, and by that point I think there would have been just too much animosity for them to gel as a team. This book sucks.

In Baltimore (pronounced Balamer), an eagle is an “iggle,” a tiger is a “tagger,” water is “wooder,” a power mower is a “paramour,” a store is a “stewer,” clothes are “clays,” orange juice is “arnjoos,” a bureau is a “beero,” and the Orals are of course the local baseball team.

You guys come from a really small town, and people talk,” Caleb shrugged. “I can’t go into a store in Covington without someone asking me how I feel about being a consolation prize,” he laughed. “People took your breakup harder than Brad and Jen’s! They’ve done everything but make up Team Jason and Team Caleb shirts!

And he carefully stored what he considered the most vital piece of equipment: a satellite phone with solar-powered batteries, which would allow the men not only to record short audio dispatches but also to check in every day with an ALE operator and report their coordinates and medical condition. If the team failed to communicate for two consecutive days, ALE would dispatch a search-and-rescue plane—what Worsley called “the most expensive taxi ride in the world.

Much the same could be said of memory. We know a good deal about how memories are assembled and how and where they are stored, but not why we keep some and not others. It clearly has little to do with actual value or utility. I can remember the entire starting lineup of the 1964 St. Louis Cardinals baseball team—something that has been of no importance to me since 1964 and wasn’t actually very useful then—and yet I cannot recollect the number of my own cell phone, or where I parked my car in any large parking lot, or what was the third of three things my wife told me to get at the supermarket, or any of a great many other things that are unquestionably more urgent and necessary than remembering the starting players for the 1964 Cardinals (who were, incidentally, Tim McCarver, Bill White, Julian Javier, Dick Groat, Ken Boyer, Lou Brock, Curt Flood, and Mike Shannon). So there is a huge amount we have left to learn and many things we may never learn.

Since their invention about half a century ago, video games have come to play a vital role in modern human civilization. I think this is because we modern humans were never designed to live like we do now—sitting in traffic, working in offices, shopping in stores. We are, by design, hunter-gatherers. Millions of years of evolution have wired our brains with an inherent need to hunt, gather, explore, solve puzzles, form teams, and conquer challenge after challenge in order to survive as we claw our way to the top of the food chain. For most people, day-to-day life no longer requires many of those experiences or challenges, and so those primal, instinctive needs inside us have no natural outlet. To keep our minds and bodies healthy, we have to simulate those old ways in the midst of our modern, technological lives, where everything on the planet has already been hunted and gathered. Thankfully, the technology that created this problem also gave rise to its solution—a way for us modern city dwellers to exorcise our inner evolutionary demons: video games.

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The Nook is an under-appreciated genius of a lovemark. The team at Barnes & Noble got a lot right with the Nook, and from a lovemark perspective, I think they created a more intimate product than any other dedicated e-reader. The rubber back behind the Nook is soft and pliable—not hard metal like the later Kindles—making it sensual and intimate. Barnes & Noble also recreated the engraved faces of famous authors from their stores and used them as Nook screensavers. It’s brilliant, not just because it makes reading more intimate, but also because it solidifies the Barnes & Noble brand itself.

Our employees are so enthusiastic about The Container Store, in fact, that they’re also our best recruiters. We only have a few “official” full-time employees in our recruiting department in our Dallas headquarters, mostly to fill specialized job openings. Instead, we train every employee in the company in how to recruit new members of our team, and we offer constant reminders about the importance of always being on the lookout for talent. It’s not the recruiting department’s job to recruit. It’s the recruiting department’s job to make sure everyone takes on the personal responsibility of recruiting—that we all do it.

Bezos had seemingly made up his mind that he was no longer going to indulge in financial maneuvering as a way to escape the rather large hole Amazon had dug for itself, and it wasn’t just through borrowing Sinegal’s business plan. At a two-day management and board offsite later that year, Amazon invited business thinker Jim Collins to present the findings from his soon-to-be-published book Good to Great. Collins had studied the company and led a series of intense discussions at the offsite. “You’ve got to decide what you’re great at,” he told the Amazon executives. Drawing on Collins’s concept of a flywheel, or self-reinforcing loop, Bezos and his lieutenants sketched their own virtuous cycle, which they believed powered their business. It went something like this: Lower prices led to more customer visits. More customers increased the volume of sales and attracted more commission-paying third-party sellers to the site. That allowed Amazon to get more out of fixed costs like the fulfillment centers and the servers needed to run the website. This greater efficiency then enabled it to lower prices further. Feed any part of this flywheel, they reasoned, and it should accelerate the loop. Amazon executives were elated; according to several members of the S Team at the time, they felt that, after five years, they finally understood their own business. But when Warren Jenson asked Bezos if he should put the flywheel in his presentations to analysts, Bezos asked him not to. For now, he considered it the secret sauce.

Since the volume of the Elephant’s Foot alone could not account for all the missing fuel, the team turned their attention to the room directly beneath the reactor, where they had already detected enormous levels of heat and radioactivity. Without access to a robot small enough to squeeze down the narrow tunnel they drilled into a wall, the team was forced to improvise. A plastic toy Army tank was bought from a Moscow toy store for 15 Roubles and strapped together with a torch and camera. The makeshift robot’s images were abysmal, but a vague, gigantic mass could be seen within the room. Lacking proper protective equipment and unable to venture into many areas of the basement, the expedition scientists toiled for a further year to get a better view of the room. When at last they did, they found it devastated by the reactor explosion, but still there was no fuel.

Launching “Buy It Now” was a large change that touched every transaction, but the eBay team also innovated across the experience for both sellers and buyers as well. With an initial success, we doubled down on innovation to drive growth. We introduced stores on eBay, which dramatically increased the amount of product offered for sale on the platform. We expanded the menu of optional features that sellers could purchase to better highlight their listings on the site. We improved the post-transaction experience on ebay.com by significantly improving the “checkout” flow, including the eventual seamless integration of PayPal on the eBay site. Each of these innovations supported the growth of the business and helped to keep that gravity at bay. Years later, Jeff became a general partner at Andreessen Horowitz, where he would kick off the firm’s success in startups with network effects, investing in Airbnb, Instacart, Pinterest, and others. I’m lucky to work with him! He recounted in an essay on the a16z blog that his strategy was to grow eBay by adding layers and layers of new revenue—like “adding layers to the cake.” You can see it visually here: Figure 12: eBay’s growth layer cake As the core US business began to look more like a line than a hockey stick, international and payments were layered on top. Together, the aggregate business started to look like a hockey stick, but underneath it was actually many new lines of business.

Where to stash your organizational risk? Lately, I’m increasingly hearing folks reference the idea of organizational debt. This is the organizational sibling of technical debt, and it represents things like biased interview processes and inequitable compensation mechanisms. These are systemic problems that are preventing your organization from reaching its potential. Like technical debt, these risks linger because they are never the most pressing problem. Until that one fateful moment when they are. Within organizational debt, there is a volatile subset most likely to come abruptly due, and I call that subset organizational risk. Some good examples might be a toxic team culture, a toilsome fire drill, or a struggling leader. These problems bubble up from your peers, skip-level one-on-ones,16 and organizational health surveys. If you care and are listening, these are hard to miss. But they are slow to fix. And, oh, do they accumulate! The larger and older your organization is, the more you’ll find perched on your capable shoulders. How you respond to this is, in my opinion, the core challenge of leading a large organization. How do you continue to remain emotionally engaged with the challenges faced by individuals you’re responsible to help, when their problem is low in your problems queue? In that moment, do you shrug off the responsibility, either by changing roles or picking powerlessness? Hide in indifference? Become so hard on yourself that you collapse inward? I’ve tried all of these! They weren’t very satisfying. What I’ve found most successful is to identify a few areas to improve, ensure you’re making progress on those, and give yourself permission to do the rest poorly. Work with your manager to write this up as an explicit plan and agree on what reasonable progress looks like. These issues are still stored with your other bags of risk and responsibility, but you’ve agreed on expectations. Now you have a set of organizational risks that you’re pretty confident will get fixed, and then you have all the others: known problems, likely to go sideways, that you don’t believe you’re able to address quickly. What do you do about those? I like to keep them close. Typically, my organizational philosophy is to stabilize team-by-team and organization-by-organization. Ensuring any given area is well on the path to health before moving my focus. I try not to push risks onto teams that are functioning well. You do need to delegate some risks, but generally I think it’s best to only delegate solvable risk. If something simply isn’t likely to go well, I think it’s best to hold the bag yourself. You may be the best suited to manage the risk, but you’re almost certainly the best positioned to take responsibility. As an organizational leader, you’ll always have a portfolio of risk, and you’ll always be doing very badly at some things that are important to you. That’s not only okay, it’s unavoidable.

she feels lucky to have a job, but she is pretty blunt about what it is like to work at Walmart: she hates it. She’s worked at the local Walmart for nine years now, spending long hours on her feet waiting on customers and wrestling heavy merchandise around the store. But that’s not the part that galls her. Last year, management told the employees that they would get a significant raise. While driving to work or sorting laundry, Gina thought about how she could spend that extra money. Do some repairs around the house. Or set aside a few dollars in case of an emergency. Or help her sons, because “that’s what moms do.” And just before drifting off to sleep, she’d think about how she hadn’t had any new clothes in years. Maybe, just maybe. For weeks, she smiled at the notion. She thought about how Walmart was finally going to show some sign of respect for the work she and her coworkers did. She rolled the phrase over in her mind: “significant raise.” She imagined what that might mean. Maybe $2.00 more an hour? Or $2.50? That could add up to $80 a week, even $100. The thought was delicious. Then the day arrived when she received the letter informing her of the raise: 21 cents an hour. A whopping 21 cents. For a grand total of $1.68 a day, $8.40 a week. Gina described holding the letter and looking at it and feeling like it was “a spit in the face.” As she talked about the minuscule raise, her voice filled with anger. Anger, tinged with fear. Walmart could dump all over her, but she knew she would take it. She still needed this job. They could treat her like dirt, and she would still have to show up. And that’s exactly what they did. In 2015, Walmart made $14.69 billion in profits, and Walmart’s investors pocketed $10.4 billion from dividends and share repurchases—and Gina got 21 cents an hour more. This isn’t a story of shared sacrifice. It’s not a story about a company that is struggling to keep its doors open in tough times. This isn’t a small business that can’t afford generous raises. Just the opposite: this is a fabulously wealthy company making big bucks off the Ginas of the world. There are seven members of the Walton family, Walmart’s major shareholders, on the Forbes list of the country’s four hundred richest people, and together these seven Waltons have as much wealth as about 130 million other Americans. Seven people—not enough to fill the lineup of a softball team—and they have more money than 40 percent of our nation’s population put together. Walmart routinely squeezes its workers, not because it has to, but because it can. The idea that when the company does well, the employees do well, too, clearly doesn’t apply to giants like this one. Walmart is the largest employer in the country. More than a million and a half Americans are working to make this corporation among the most profitable in the world. Meanwhile, Gina points out that at her store, “almost all the young people are on food stamps.” And it’s not just her store. Across the country, Walmart pays such low wages that many of its employees rely on food stamps, rent assistance, Medicaid, and a mix of other government benefits, just to stay out of poverty. The

The Memory Business Steven Sasson is a tall man with a lantern jaw. In 1973, he was a freshly minted graduate of the Rensselaer Polytechnic Institute. His degree in electrical engineering led to a job with Kodak’s Apparatus Division research lab, where, a few months into his employment, Sasson’s supervisor, Gareth Lloyd, approached him with a “small” request. Fairchild Semiconductor had just invented the first “charge-coupled device” (or CCD)—an easy way to move an electronic charge around a transistor—and Kodak needed to know if these devices could be used for imaging.4 Could they ever. By 1975, working with a small team of talented technicians, Sasson used CCDs to create the world’s first digital still camera and digital recording device. Looking, as Fast Company once explained, “like a ’70s Polaroid crossed with a Speak-and-Spell,”5 the camera was the size of a toaster, weighed in at 8.5 pounds, had a resolution of 0.01 megapixel, and took up to thirty black-and-white digital images—a number chosen because it fell between twenty-four and thirty-six and was thus in alignment with the exposures available in Kodak’s roll film. It also stored shots on the only permanent storage device available back then—a cassette tape. Still, it was an astounding achievement and an incredible learning experience. Portrait of Steven Sasson with first digital camera, 2009 Source: Harvey Wang, From Darkroom to Daylight “When you demonstrate such a system,” Sasson later said, “that is, taking pictures without film and showing them on an electronic screen without printing them on paper, inside a company like Kodak in 1976, you have to get ready for a lot of questions. I thought people would ask me questions about the technology: How’d you do this? How’d you make that work? I didn’t get any of that. They asked me when it was going to be ready for prime time? When is it going to be realistic to use this? Why would anybody want to look at their pictures on an electronic screen?”6 In 1996, twenty years after this meeting took place, Kodak had 140,000 employees and a $28 billion market cap. They were effectively a category monopoly. In the United States, they controlled 90 percent of the film market and 85 percent of the camera market.7 But they had forgotten their business model. Kodak had started out in the chemistry and paper goods business, for sure, but they came to dominance by being in the convenience business. Even that doesn’t go far enough. There is still the question of what exactly Kodak was making more convenient. Was it just photography? Not even close. Photography was simply the medium of expression—but what was being expressed? The “Kodak Moment,” of course—our desire to document our lives, to capture the fleeting, to record the ephemeral. Kodak was in the business of recording memories. And what made recording memories more convenient than a digital camera? But that wasn’t how the Kodak Corporation of the late twentieth century saw it. They thought that the digital camera would undercut their chemical business and photographic paper business, essentially forcing the company into competing against itself. So they buried the technology. Nor did the executives understand how a low-resolution 0.01 megapixel image camera could hop on an exponential growth curve and eventually provide high-resolution images. So they ignored it. Instead of using their weighty position to corner the market, they were instead cornered by the market.

Sociologist Barry Glassner (1999) has documented many of the biases introduced by “If it bleeds, it leads” news reporting, and by the strategic efforts of special interest groups to control the agenda of public fear of crime, disease, and other hazards. Is an increase of approximately 700 incidents in 50 states over 7 years an “epidemic” of road rage? Is it conceivable that there is (or ever was) a crisis in children’s day care stemming from predatory satanic cults? In 1994, a research team funded by the U.S. government spent 4 years and $750,000 to reach the conclusion that the myth of satanic conspiracies in day care centers was totally unfounded; not a single verified instance was found (Goodman, Qin, Bottoms, & Shaver, 1994; Nathan & Snedeker, 1995). Are automatic-weapon-toting high school students really the first priority in youth safety? (In 1999, approximately 2,000 school-aged children were identified as murder victims; only 26 of those died in school settings, 14 of them in one tragic incident at Columbine High School in Littleton, Colorado.) The anthropologist Mary Douglas (Douglas & Wildavsky, 1982) pointed out that every culture has a store of exaggerated horrors, many of them promoted by special interest factions or to defend cultural ideologies. For example, impure water had been a hazard in 14th-century Europe, but only after Jews were accused of poisoning wells did the citizenry become preoccupied with it as a major problem. But the original news reports are not always ill-motivated. We all tend to code and mention characteristics that are unusual (that occur infrequently). [...] The result is that the frequencies of these distinctive characteristics, among the class of people considered, tend to be overestimated.

told my people that I wanted only the best, whatever it took, wherever they came from, whatever it cost. We assembled thirty people, the brightest cybersecurity minds we have. A few are on loan, pursuant to strict confidentiality agreements, from the private sector—software companies, telecommunications giants, cybersecurity firms, military contractors. Two are former hackers themselves, one of them currently serving a thirteen-year sentence in a federal penitentiary. Most are from various agencies of the federal government—Homeland Security, CIA, FBI, NSA. Half our team is devoted to threat mitigation—how to limit the damage to our systems and infrastructure after the virus hits. But right now, I’m concerned with the other half, the threat-response team that Devin and Casey are running. They’re devoted to stopping the virus, something they’ve been unable to do for the last two weeks. “Good morning, Mr. President,” says Devin Wittmer. He comes from NSA. After graduating from Berkeley, he started designing cyberdefense software for clients like Apple before the NSA recruited him away. He has developed federal cybersecurity assessment tools to help industries and governments understand their preparedness against cyberattacks. When the major health-care systems in France were hit with a ransomware virus three years ago, we lent them Devin, who was able to locate and disable it. Nobody in America, I’ve been assured, is better at finding holes in cyberdefense systems or at plugging them. “Mr. President,” says Casey Alvarez. Casey is the daughter of Mexican immigrants who settled in Arizona to start a family and built up a fleet of grocery stores in the Southwest along the way. Casey showed no interest in the business, taking quickly to computers and wanting to join law enforcement. When she was a grad student at Penn, she got turned down for a position at the Department of Justice. So Casey got on her computer and managed to do what state and federal authorities had been unable to do for years—she hacked into an underground child-pornography website and disclosed the identities of all the website’s patrons, basically gift-wrapping a federal prosecution for Justice and shutting down an operation that was believed to be the largest purveyor of kiddie porn in the country. DOJ hired her on the spot, and she stayed there until she went to work for the CIA. She’s been most recently deployed in the Middle East with US Central Command, where she intercepts, decodes, and disrupts cybercommunications among terrorist groups. I’ve been assured that these two are, by far, the best we have. And they are about to meet the person who, so far, has been better. There is a hint of reverence in their expressions as I introduce them to Augie. The Sons of Jihad is the all-star team of cyberterrorists, mythical figures in that world. But I sense some competitive fire, too, which will be a good thing.

Isn’t Gresham on the route to get to Colton and the Association’s farm is just down the road from there?” Lt. Vincent rubbed his hand over his face. “Yes, figured you would think of that. But it’s not enough.” “Not for a warrant, but it’s an indicator.” They stared at each other. “My captain just assigned two three-man detective teams to the murder.” “You must have more. What about descriptions of the men? Didn’t the people in the bank give you anything on them?” “Not much. One army sergeant said that four of them were young, moved quickly. The fifth one seemed older, a little heavier, maybe overweight. Only one man spoke, the old guy. The rest of them just waved guns and pointed to put the tellers and the customers down on the floor. “Oh, the first robbery was just before opening. They grabbed an employee who had just unlocked the front door, pushed her inside, all five rushed in and they locked the door behind them. So no customers to deal with. “The second robbery was just before closing time. Again they locked the front door then put everyone on the floor. Two of the men vaulted over the counter so quickly that the workers didn’t have time to press the alarm buttons. So there was no rush to finish the job.” “With military precision?” Matt asked. “Sounds like it. They left both banks by rear doors that are always locked so nobody saw them make their getaway except one guy in the alley who was painting the rear of his store. He was the one who got the plate on the Lincoln.” “You knew the dead guard?” “Yes. He had retired from the PD before I came, but that was my bank and I always talked to him when I went in there. A nice guy. Good cop. Damned sorry that he’s gone.” “What about this lady cop?” “She’s off at four. I’ll ask her if she can have a cup of coffee with us here about four fifteen. Her name is Tracy Landower. She’s barely big enough to be a cop. She stretches to make five-four, and must weigh about a hundred and ten. She’s strong as an anvil tester. Strong hands and arms, good shoulders and legs like a Marine drill sergeant. She runs marathons for fun.” “I won’t try to out run her.” “Good. She has short dark hair, a cute little pixie face, and eyes that can stare you right into the pavement.” “Sounds like a good cop. I’m anxious to meet her.”   CHAPTER FOUR   Anthony J. Carlton was an only child of parents who were comfortably fixed for money and lived in a modest sized town near Portland called Hillsboro. His father was a lawyer who had several clients on retainer, who took on some of the toughest defense cases in the county, and some in Portland. He was a no nonsense type of dad who had little time for his son who had a good school and a car of his own when he turned sixteen.

Within fifteen minutes, Emilie had guided them to an upscale store known for its fresh meats and produce. She felt a little ridiculous as she walked into the store, a team of muscled badasses following her.

In August 1997, Dalzell started his new job as Amazon’s chief information officer and became a key member of the J Team.

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Bill Walsh was not afraid of talent. He hired assistant coaches who were extremely good, and he did it with the expectation that they would move on—up to head coaching positions. And in fact, about fifteen of them did. He didn’t feel that you sold your soul to the company store. While you were a 49er, you were expected to give it your all, but Bill was very enlightened in the way he supported the lives and careers of employees beyond just what they could do for his team.

DECISIONS Useful: Graphical Presentation Monitor Key Indicators Effective Measurements Wisdom Knowledge The Goal: Strategic Thinking Predictive Value Experience and Judgment Automated Exception Notification Information Structured: Voluminous Grouped and Summarized Relationships Not Always Evident Raw Data: Massive Fragmented Meaningless Data EVENTS Figure 1-01. The Pyramid of KnowledgeToyota, this begins with genchi genbutsu, or gemba, which means literally “go see it for yourself. ” Taiichi Ohno, a founding father of Lean, once said, “Data is of course important in manufacturing, but I place the greatest emphasis on facts. ” 2 A direct and intuitive understanding of a situation is far more useful than mountains of data. The raw data stored in a database adds value for decision-making only if the right information is presented in the right format, to the right people, at the right time. A tall stack of printout may contain the right data, but it’s certainly not in an accessible format. Massive weekly batch printouts do not enable timely and proactive decisions. Raw data must be summarized, structured, and presented as digestible information. Once information is combined with direct experience, then the incredible human mind can extract and develop useful knowledge. Over time, as knowledge is accumulated and combined with direct experience and judgment, wisdom develops. This evolution is described by the classic pyramid of knowledge shown in Figure 1-01. BACK TO CHICAGO So what happened in Chicago? We can speculate upon several possible perspectives for why the team and its change leader were far from a true Lean system, yet they refused any help from IT providers: 1. They feared wasteful IT systems and procedures would be foisted on them.

One morning Gordy found out that Columbia Records, previous home of the Motown group the Four Tops, was going to rerelease one of the Tops’ old records. He instructed his top team at the time, Holland-Dozier-Holland, to produce a response, and by early afternoon they’d come up with “It’s the Same Old Song.” The track was recorded later the same day; the record was in stores three days later. It reached number five on the charts and became a classic. (The Columbia Four Tops release peaked at number 93.)

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lesson.” Powell explained: Reagan was the president, and as head of the National Security Agency, Powell was responsible for handling the minor details. In his remaining time working for him, Powell never upwardly delegated a problem like that to the president again. Instead, he and his team solved the problems they had been hired to solve. My take on the episode was that leaders must trust that the people to whom

Sort out your priorities for the session and identify what the outcome will be. This is not the same as identifying what the decision will be i.e. the outcome may be that a decision will be made regarding the method of banding books in the guided reading store, not that the decision to use method X will be the outcome. Helpful elements for a variety of meeting types are Brainstorming (or the more politically correct: Thought Showers) which are good for enthusing and bonding a team, and Workshopping where all work together to produce a finished project/plan/strategy.

The huge gifts of money that wealthy owners of sports teams wheedle out of taxpayers are a free lunch that someone must fund. Often that burden falls on poor children and the ambitious among the poor. Sports-team subsidies undermine a century of effort to build up the nation’s intellectual capacity and, thus, its wealth. Andrew Carnegie poured money from his nineteenth-century steel fortune into local libraries across America because he was certain it would build a better and more prosperous nation, which indeed it did. These libraries imposed costs on taxpayers, but they also returned benefits as the nation’s store of knowledge grew. That is, library spending is a prime example of a subsidy adding value.

Managers handle parallel projects all the time. They juggle with people, work tasks, and goals to ensure the success of every project process. However, managing projects, by design, is not an easy task. Since there are plenty of moving parts, it can easily become disorganized and chaotic. It is vital to use an efficient project management system to stay organized at work while designing and executing projects. Project Management Online Master's Programs From XLRI offers unique insights into project management software tools and make teams more efficient in meeting deadlines. How can project management software help you? Project management tools are equipped with core features that streamline different processes including managing available resources, responding to problems, and keeping all the stakeholders involved. Having the best project management software can make a significant influence on the operational and strategic aspects of the company. Here is a list of 5 key benefits to project professionals and organizations in using project management software: 1. Enhanced planning and scheduling Project planning and scheduling is an important component of project management. With project management systems, the previous performance of the team relevant to the present project can be accessed easily. Project managers can enroll in an online project management course to develop a consistent management plan and prioritize tasks. Critical tasks like resource allocation, identification of dependencies, and project deliverables can be completed comfortably using project management software. 2. Better collaboration Project teams sometimes have to handle cross-functional projects along with their day to day responsibilities. Communication between different team members is critical to avoid expensive delays and precludes the waste of precious resources. A key upside of project management software is that it makes effectual collaboration extremely simple. All project communication is stored in a universally accessible place. The project management online master's program offers unique insights to project managers on timeline and status updates which leads to a synergy between the team’s functions and project outcomes. 3. Effective task delegation Assigning tasks to team members in a fair way is a challenging proposition for most project managers. With a project management program, the delegation of project tasks can be easily done. In most instances, these programs send out automatic reminders when deadlines are approaching to ensure a smooth and efficient project workflow. 4. Easier File access and sharing Important documents should be safely accessed and shared among team members. Project management tools provide cloud-based storage which enables users to make changes, leave feedback and annotate easily. PM software logs any user changes to ensure project transparency within the team. 5. Easier integration of new members Project managers are responsible to get new members up to speed on the important project parameters within a short time. Project management online master's programs from XLRI Jamshedpuroffer vital learning to management professionals in maintaining a project log and in simplistically visualizing the complete project. Takeaway Choosing the perfect PM software for your organization helps you to effectively collaborate to achieve project success. Simple and intuitive PM tools are useful to enhance productivity in remote-working employees.

They had become experts in their unique choreography: Jacques D’Amours handled leases and distribution, Richard Fortin examined the financial records and debts, Réal Plourde analyzed human resources and the operational structure, and Alain Bouchard looked at real estate and the global business plan. Each team member was important, each had his own strengths. It was a given that no decision of that scale could be taken unless they all agreed.

More than once, Couche-Tard had doubled and even quadrupled in size, overnight. Its acquisitions both in Canada and in the United States had allowed it to develop a unique mode of operation that was simultaneously decentralized and integrated. The business had also thrived because its management team consisted of four men who had built it with their own hands—quite literally—and they had personally experienced what it’s like to run a small store, with the successes and failures that this entailed. Each setback had brought their group closer together. Each challenge had made them stronger, more efficient, more impressive.

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The easiest way to describe how to harness the galvanizing power of why is with a tool I call the belief statement. For example, most of Apple’s product launches in recent years feature slick videos with commentary from Apple designers, engineers, and executives. These videos, while camouflaged as beautiful product showcases, are actually packed with statements not about what the products do but about the design thinking behind them: in essence, the tightly held beliefs with which Apple’s design team operates. We believe our users should be at the center of everything we do. We believe that a piece of technology should be as beautiful as it is functional. We believe that making devices thinner and lighter but more powerful requires innovative problem solving. Belief statements like these are so compelling for two reasons. First, the right corporate or organizational beliefs have the ability to resonate with our personal belief systems and feelings, and move us to action. In fact, the 2018 Edelman Earned Brand study revealed that nearly two out of three people are now belief-driven buyers.4 And as we saw in our discussion of buyers’ emotional motivators in chapter 3, this works even if the beliefs stated are aspirational. For example, if my vision for my future self is someone who weighs a few pounds less and is in better physical shape, a well-timed ad from a health club or fancy kitchen blender evangelizing the benefits of a healthy lifestyle may be enough to rapidly convert me. In the case of Apple, the same phenomenon results in mobs of smitten consumers arriving at stores in droves, braving long lines and paying premium prices, as if to say, “Yes! I do believe I should be at the center of everything you do! Technology should be beautiful! Thinner? Lighter? More powerful? Of course! We share the same vision! We’re both cool!” (Although these actual words are rarely spoken aloud.) The second reason belief statements are so compelling is because they help us manifest the conviction and emotion critical to delivering our message in an authentic way.

In lieu of providing unionized jobs with decent conditions, the new retail stores learned from Walmart to pay lip service to workers’ wants and needs, to embrace “teamwork” while making sure workers didn’t actually team up enough to organize.

physicist Roger Penrose, “the soul does not die when life ends.” Penrose found that human cells contain information about the soul. His research team, after months of work, found evidence that, within the proteins that humans store in microtubules (ducts that move cellular matter), the information

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They claimed that a mountain bike, surfboard, and fifty-inch TV could lie flat inside—at the same time. Instead of storing the batteries in a giant box in the trunk, as they’d done with the Roadster, Straubel’s team imagined them in a shallow rectangular box beneath the floor. A motor, much smaller than the typical gas-powered engine, would be fitted between the back wheels. With the bulk of the drivetrain beneath the car instead of under the hood, it opened up a ton of interior room.

Just as YouTube started with manual curation, most networked products can start with manual efforts. This means exercising editorial judgment, or allowing users to curate content themselves. The App Store has millions of apps, so when Apple releases a list of “Apps of the Year” in the App Store, it aids discovery for consumers but also inspires app developers to invest in the design and quality of their products. Or platforms can leverage user-generated content, where content is organized by the ever-popular hashtag—one example is Amazon’s wish lists, which are driven primarily by users without editors. Similarly, using implicit data—whether that’s attributes of the content or grouping the originator by their company or college email domain name—can bring people together with data from the network. Twitter uses a hybrid approach—the team analyzes activity on the network to identify trending events, which are then editorialized into stories.

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Mr. Phone took a swim when I was dropping the kids off at the pool.” “What?” Megan held up a bag of rice containing her damp phone. “Mr. Phone went for a dive and a backstroke in Mr. Toilet. Don’t worry, I’d already flushed when it happened.” “Not again,” Tina said, exasperated. “Why does that always happen to you?” “I blame Mr. Toilet. He has a gravitational pull that cannot be explained by modern science. We should get a team of researchers into the house to conduct tests.” Megan plopped the bag of rice and phone on the counter. “What were you calling me about?” Tina did an excited dance. “Your dentist came by looking for you.” “You met him? You met my Drew?” “Oh, Meenie, he’s so cute. Why didn’t you tell me he was so cute?” “I’m not shallow like you.” Tina said, “He’s a good one, Meenie. I think he might be the one.” “Don’t be gross. You know I hate stuff like that. If you and Luca start saying you’re soul mates, I’m going to throw up every time.” “Aren’t you going to ask what we talked about?” “He’d better not be buying me flowers from my own store. It’s cute when Luca does it, but he’s Luca. That sort of behavior from a man as dignified as Dr. Drew Morgan will not stand with me.” “Don’t worry. I told him not to ever buy you flowers or chocolates or any of that romantic stuff.” Megan frowned. “None of it?” “And I didn’t say anything embarrassing to him about our past.” Tina chewed her lower lip in that telltale way she did when she knew she’d done something Megan wouldn’t like.

The entire company, he said, would restructure itself around what he called “two-pizza teams.” Employees would be organized into autonomous groups of fewer than ten people—small enough that, when working late, the team members could be fed with two pizza pies. These teams would be independently set loose on Amazon’s biggest problems. They would likely compete with one another for resources and sometimes duplicate their efforts, replicating the Darwinian realities of surviving in nature. Freed from the constraints of intracompany communication, Bezos hoped, these loosely coupled teams could move faster and get features to customers quicker. There were some head-scratching aspects to Bezos’s two-pizza-team concept. Each group was required to propose its own “fitness function”—a linear equation that it could use to measure its own impact without ambiguity. For example, a two-pizza team in charge of sending advertising e-mails to customers might choose for its fitness function the rate at which these messages were opened multiplied by the average order size those e-mails generated. A group writing software code for the fulfillment centers might home in on decreasing the cost of shipping each type of product and reducing the time that elapsed between a customer’s making a purchase and the item leaving the FC in a truck. Bezos wanted to personally approve each equation and track the results over time. It would be his way of guiding a team’s evolution.

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Hubert Joly, a former strategy consultant and most recently CEO of Carlson, a hotel and travel conglomerate, took on the challenge. Recognizing the dire circumstances, Joly and his team devised a plan they dubbed Renew Blue. The core idea was to create more customer value by increasing WTP and improving price perception. Rather than thinking of Best Buy’s more than 1,000 stores as a liability that made it difficult to compete, the company reimagined their role and turned them into assets. Going forward, the stores would serve four functions: points of sale (the traditional role), showrooms for brands that built stores-within-a-store, pickup locations, and mini-warehouses.

Thank God Ahab and Meshach were out of sight. He’d worked for Tarlander more than once and would surely have been recognized. “Was that who I think it was?” she asked Benjamin when he waited for her at a bridge crossing a wide creek. “Yessuh.” Benjamin shook his head. “Dat close.” He turned his horse. “Not far now.” They gathered in a small clearing bordering the creek, where Daniel awaited them. He was already gathering sticks for a fire. Jesselynn reached behind her to help a groggy Thaddeus climb up on the seat. “You been a mighty good boy. I’m right proud of you.” “Hungry?” He reached up and wrapped his arms around her neck. Burrowing into her chest like a little gopher, he repeated with more insistence. “Hungry. Want milk?” Jesselynn sighed. Where would they get milk Other fresh food too, for that matter. Her eyes felt as if they’d been rolling in the Sahara Desert, and her rear felt permanently glued to the hard seat. “I git some.” Benjamin remounted his horse. “You’d best take the mule, then,” Jesselynn said. “Oh.” He dismounted with a nod. “ ’Phelia, you got a jug?” Meshach unhitched the team and removed the harness from both horse and mule, then slipped a bridle with short reins on the mule. “You hurry.” After handing Benjamin a couple of their precious store of coins, Jesselynn climbed over the wagon wheel and, when her feet felt solid ground, leaned against the wheel until her knees no longer felt like buckling. She propped

I- Karly takes their fingers in me when I masturbate, just thought you would like to know. Jenny and boy, we-we’s she takes them all, sometimes she has two going in the same whole, two boys in there rubbing their crap seem guy to me even if it’s a three-way. Maybe… all of this is not what I wanted to be remembered for. I guess what I am saying is, I wanted to be remembered for how I have- ‘Fallen to You!’ However, before I kicked the bucket… I did think of Ray, or anyone- or another boy. No one is other than my selfish self. The clueless girl I was, living for the now, and not the happily ever after! Hell no…! I did not think about that. I did not think about all the dangerous, shocking, and even offensive things I have done with my friends. I did not even think about my family, like if they would even care about me being or not being around. Nope, I was too busy sucking off chill dogs and running around silly doing honorable things. I did not even think about my adorable girly bedroom, and how the sun shined silky waves of light, in the window. Besides, how it woke me up as my days started. I did not think about the soft and cozy things in that room either, or the selfie photograph of me, and Ray kissing sitting on my night table. I did not think about how you can smell the rain rolling in on a spring day, as the window was open, or feel the chill in the air as I stood by it in the middle of December. ‘Oh, let the sun beat down on my face, and let the sounds caress my ears, I have been blind!’ I do not think about all the smells and feelings of food and family coming from down the steps or in the home at all. I completely ignored everything and it all just to be the cool girl. Instead, I thought of Jenny and Maddie back in the third grade how we used to play kickball and miss in our gym class. I also thought about that girl that no one liked too that no one wanted on the team including me. I think her name was Madilyn, I remember this because I was the last one to pick, and she looked so sad and I did not say anything as she sat crying in the grass picking yellow dandelions the whole class. I was such an ass for my friends. I guess that guilt gets you at some point. I member how they and I said she was too weird and disgusting to play with us, and that she could not see what she was doing, because of her blue-eyed four- eyes. Meaning her glass on the fragile flushed face. I guess I get to be friends with these girls because they were what I wanted to be. I was not always friends with them I remember from second grade and back. Yes, I was just like her before, I joined their team. I would have done anything to be one of them, which is what I did. ‘Look at the little freak over there sitting’ Jenny said, and we all giggled. ‘Let’s kick our balls in her face, so she runs off crying for her mommy again like before.’ And that is what we all did; the goal was to break her glass of her face. ‘Like she is not even going to try to move said Maddie.’ BAM smack one! BAM smack two…! Me- direct hit- BAM! Furthermore, she goes running away just the way we wanted! Jenny always found a way of making us snicker at the dumbest crap, like that. I- we- never forget that girl’s face! Red with pain, and dripping with her tears, dandelions in hand that she picked for us. Just so, we would like her! That all faded away from me. Just like the furry white ball of seeds that blows away as she rains inside. I can’t believe that is what, I remembered! This was more my beforehand death instant when I was theoretic Madilyn meant to be having some kind of vast revelation about my past. My moment froze like in time to the recollections of the slight of nail polish, and the squeak of my white dollar store flats as I walked on the waxed high school floor. The tightness of my skinny blue jeans, with one of my lacey junior’s nine-dollar Walmart thongs.

And here lies the true value of the $499 espresso machine, which, for all I know, is still gathering dust on the shelf in that same store. Its critical function had less to do with selling itself than to provide contrast with the rest of the product line. How many of its more reasonably priced colleagues did that awkward $499 model help sell? A good decoy is a team player-it makes everything around it look better.

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train me, nice as could be other than acting like she’s my mom, all honey-this and honey-that and “You think you can remember all that, sweetie?” Just three or four years out of high school herself. But she did have three kids, so probably she’d wiped so many asses she got stuck that way. I didn’t hold it against her. Coach Briggs’s brother stayed upstairs in the office. Heart attack guy was a mystery. First they said he might come back by the end of summer. Then they all stopped talking about him. As far as customers, every kind of person came in. Older guys would want to chew the fat outside in the dock after I loaded their grain bags or headgates or what have you. I handled all the larger items. They complained about the weather or tobacco prices, but oftentimes somebody would recognize me and want to talk football. What was my opinion on our being a passing versus running team, etc. So that was amazing. Being known. It was the voice that hit my ear like a bell, the day he came in. I knew it instantly. And that laugh. It always made you wish that whoever made him laugh like that, it had been you. I was stocking inventory in the home goods aisle, and moved around the end to where I could see across the store. Over by the medications and vaccines that were kept in a refrigerator case, he was standing with his back to me, but that wild head of hair was the giveaway. And the lit-up face of Donnamarie, flirting so hard her bangs were standing on end. She was opening a case for him. Some of the pricier items were kept under lock and key. I debated whether to go over, but heard him say he needed fifty pounds of Hi-Mag mineral and a hundred pounds of pelleted beef feed, so I knew I would see him outside. I signaled to Donnamarie that I’d heard, and threw it all on the dolly to wheel out to the loading dock. He pulled his truck around but didn’t really see me. Just leaned his elbow out the open window and handed me the register ticket. He’d kept the Lariat of course, because who wouldn’t. “You’ve still got the Fastmobile, I see,” I said. He froze in the middle of lighting a smoke, shifted his eyes at me, and shook his head fast, like a splash of cold water had hit him. “I’ll be goddamned. Diamond?” “The one,” I said. “How you been hanging, Fast Man?” “Cannot complain,” he said. But it seemed like he wasn’t a hundred percent on it really being me loading his pickup. He watched me in the side mirror. The truck bounced a little each time I hefted a mineral block or bag into the bed. Awesome leaf springs on that beauty. I came around to give him back his ticket, and he seemed more sure.

The days were growing shorter, and oil was too expensive to use often, so after dinner James and I would sit on the front porch of our cabin until dusk and talk about his work at the store, the people he’d seen during the day, and our dreams for our life. On Saturdays he played baseball. He still had hopes of a professional career. It was 1906 and another league, the American, had been formed to compete with the National. Baseball was sweeping the country. They’d even begun forming teams all the way across the ocean, in Europe.

The bankruptcy team had located Caroline Ellison by phone on the Saturday after Ray became FTX’s new CEO. She at least had been able to explain where some of the wallets storing the crypto were stashed. Other than that, she wasn’t much use. “She’s cold as ice,” said Ray. “You had to buy words by the vowel. An obvious complete fucking weirdo.

A TikTok clone app script is a pre-built software solution that allows you to create a short-form video sharing app that is similar to TikTok in terms of features and functionality. TikTok clone scripts are typically much less expensive than developing a custom app from scratch, and they can be deployed quickly, allowing you to launch your video sharing app in a short amount of time. TikTok clone scripts are highly customizable, allowing you to tailor the platform to your specific needs. For example, you can change the branding of the app, add or remove features, and integrate your own monetization strategies. Here are some of the key features that you should look for in a TikTok clone app script: • Video recording and editing: The script should allow users to record and edit short-form videos. Editing features should include trimming, cropping, adding music and effects, and more. • Social features: The script should include social features such as following other users, liking and commenting on videos, and creating and participating in challenges. • Content moderation: The script should have robust content moderation systems in place to prevent the spread of harmful or offensive content. • Monetization options: The script should support a variety of monetization options, such as in-app advertising, subscription fees, and virtual goods. Once you have chosen a TikTok clone app script, you will need to work with a development team to customize the script and deploy your app. The development team will also help you to set up your monetization strategies and launch your app on the App Store and Google Play.

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proprietor of the town’s general store. Lincoln and Speed shared the same room for nearly four years, sleeping in the same double bed.

Nearly every organized group on Oahu staked out something to do. Boy Scouts fought fires, served coffee, ran messages. The American Legion turned out for patrol and sentry duty. One Legionnaire struggled into his 1917 uniform, had a dreadful time remembering how to wind his puttees and put on his insignia. He took it out on his wife, and she told him to leave her alone —go out and fight his old enemy, the Germans. The San Jose College football team, in town from California for a benefit game the following weekend, signed up with the Police Department for guard duty. Seven of them joined the force, and Quarterback Paul Tognetti stayed on for good, ultimately going into the dairy business. A local committee, called the Major Disaster Council, had spent months preparing for this kind of day; now their foresight was paying off. Forty-five trucks belonging to American Sanitary Laundry, New Fair Dairy, and other local companies sped off to Hickam as converted ambulances. Dr. Forrest Pinkerton dashed to the Hawaii Electric Company’s refrigerator, collected the plasma stored there by the Chamber of Commerce’s Blood Bank. He piled it in the back of his car, distributed it to various hospitals, then rushed on the air, appealing for more donors. Over 500 appeared within an hour, swamping Dr. John Devereux and his three assistants. They took the blood as fast as they could, ran out of containers, used sterilized Coca-Cola bottles.

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Astronauts live on spaceships hurtling through space with a human crew and a precious and limited supply of resources. Everything must be maintained in balance, recycled; nothing can be wasted. The measure of well-being is not how fast the crew is able to consume its limited stores but rather how effective the crew members are in maintaining their physical and mental health, their shared resource stocks, and the life-support system on which they all depend. What is thrown away is forever inaccessible. What is accumulated without recycling fouls the living space. Crew members function as a team in the interests of the whole. No one would think of engaging in nonessential consumption unless the basic needs of all were met and there was ample provision for the future.

To be Black and a woman is to be drafted into targeted identity groups that often conflate classism, sexism, racism, genderism. This begins so early when you’re “the Only”: the only Black child at a predominantly white school, the only Black child in a neighborhood, the only Black child on a sports team, on a street, in a store. You may become a wealthy and highly educated Black woman, but still, when you’re seen, you’re seen as everything that a white supremacist society associates with being a Black woman: poor, uneducated, promiscuous, unattractive, sassy, loud. You walk into every room at a deficit. Unacceptable. Unaccepted.

Our stores had provided the first job for thousands of people over the course of almost 30 years. And it was a training ground for ambitious employees to become managers and learn how to run a business. How to hire and train great employees. How to merchandise stores. How to manage costs and understand an income statement. And most important, how to build teams of people who understood and bought into common goals. Those teams of people built the longest lasting chain of Blockbuster stores in the country. It always seemed more like a mission than work.

The company created a new team of top executives called the business development board, whose sole job was to look for other companies to buy. This group was essentially a reincarnation of the central development group that Brad Hall had overseen in the late 1990s, but it was restructured in a way that made it larger, more influential, and capable of closing deals that were larger by an order of magnitude than anything Koch had done before. The new development group rivaled any deal-making entity on Wall Street. The team had a steady river of cash to work with thanks to the steady flow of money generated at Pine Bend and other assets. The team also made use of Koch Industries’ nearly pristine credit rating,I which made it cheap and easy to get big loans. Even this new strategy—to push for growth and limit risk with a corporate veil—rested on a deeper, more important idea. This idea was the centerpiece of Koch’s new game plan, which relied on one competitive advantage more than any other: Koch’s superior information. Koch was seen by outsiders as an energy company, but, within the firm, it was seen quite differently. Charles Koch and his lieutenants considered Koch to be an information-gathering machine that built up stores of knowledge that were deeper and sharper than its competitors’. This strategy traced back to Koch Industries’ earliest days, but with the new business development board in place, it reached the level of a fine art. Koch’s newly designed companies, like Koch Minerals, each had their own mini development teams that became like searchlights, trained on the various industries in which they operated. Whatever they saw and learned was transmitted to the central development board, which synthesized the information with knowledge that was flowing in from Koch’s other companies. The development board also undertook studies of its own, looking for new opportunities beyond the existing Koch universe.

It was never a matter of “how” I did things. I’m sure any parent would do the same. Single parenting isn’t just being the only one to take care of your kid. It’s not about being able to “tap out” for a break or tag team bath- and bedtime; those were the least of the difficulties I faced. I had a crushing amount of responsibility. I took out the trash. I brought in the groceries I had gone to the store to select and buy. I cooked. I cleaned. I changed out the toilet paper. I made the bed. I dusted. I checked the oil in the car. I drove Mia to the doctor, to her dad’s house. I drove her to ballet class if I could find one that offered scholarships and then drove her back home again. I watched every twirl, every jump, and every trip down the slide. It was me who pushed her on the swing, put her to sleep at night, kissed her when she fell. When I sat down, I worried. With the stress gnawing at my stomach, worrying. I worried that my paycheck might not cover bills that month. I worried about Christmas, still four months away. I worried that Mia’s cough might become a sinus infection that would keep her out of day care. I worried that Jamie’s behavior was escalating, that we would get in a fight, that he would go back on his offer to pick her up at day care that week just to make it difficult for me. I worried that I would have to reschedule work or miss it altogether. Every single parent teetering on poverty does this. We work, we love, we do. And the stress of it all, the exhaustion, leaves us hollowed. Scraped out. Ghosts of our former selves. That’s how I felt for those few days after the accident, like I wasn’t fully connected to the ground when I walked. I knew that at any moment, a breeze could come and blow me away.

McCullough’s team realized that, like hydroxychloroquine and ivermectin, quercetin—that ubiquitous health store nutraceutical—is an ionophore—meaning that it facilitates zinc uptake in the cells, destroying the capacity of coronavirus to replicate.

Tearing Down Monoliths “Be autonomous.” Sounds simple, doesn’t it? In fact, it would be hard to overstate the effort we expended to free these teams from the constraints that bound them so tightly at the beginning. The effort would necessitate major changes to the way we wrote, built, tested, and deployed our software, how we stored our data, and how we monitored our systems to keep them running twenty-four hours a day, seven days a week.

Senior Wal-Mart officials concentrated on setting goals, measuring progress, and maintaining communication lines with employees at the front lines and with official agencies when they could. In other words, to handle this complex situation, they did not issue instructions. Conditions were too unpredictable and constantly changing. They worked on making sure people talked. Wal-Mart’s emergency operations team even included a member of the Red Cross. (The federal government declined Wal-Mart’s invitation to participate.) The team also opened a twenty-four-hour call center for employees, which started with eight operators but rapidly expanded to eighty to cope with the load. Along the way, the team discovered that, given common goals to do what they could to help and to coordinate with one another, Wal-Mart’s employees were able to fashion some extraordinary solutions. They set up three temporary mobile pharmacies in the city and adopted a plan to provide medications for free at all of their stores for evacuees with emergency needs—even without a prescription. They set up free check cashing for payroll and other checks in disaster-area stores. They opened temporary clinics to provide emergency personnel with inoculations against flood-borne illnesses. And most prominently, within just two days of Katrina’s landfall, the company’s logistics teams managed to contrive ways to get tractor trailers with food, water, and emergency equipment past roadblocks and into the dying city. They were able to supply water and food to refugees and even to the National Guard a day before the government appeared on the scene. By the end Wal-Mart had sent in a total of 2,498 trailer loads of emergency supplies and donated $3.5 million in merchandise to area shelters and command centers. “If the American government had responded like Wal-Mart has responded, we wouldn’t be in this crisis,” Jefferson Parish’s top official, Aaron Broussard, said in a network television interview at the time.

The company even drew unlikely customers. From rural Arkansas, operating just five comically cheap-looking stores—a rounding error compared with the largest retailers—Sam Walton made his way to an IBM conference for retailers. While he shied away from investing anything in any emotional aspect of retailing, delivering the lowest prices meant mastering logistics and information. To one speaker at the conference, Abe Marks, modern retailing meant knowing exactly “how much merchandise is in the store? What’s selling and what’s not? What is to be ordered, marked down or replaced? . . . The more you turn your inventory, the less capital is required.” Altering his first impression, Marks found that Walton’s simpleton comportment masked his genius as a retailer, eventually calling him the “best utilizer of information that there’s ever been.” A little over two decades later, Sam Walton would become the richest man in America; he would attribute his competitive advantage to his investment in computing systems in his early days. The small-town merchant who expected that knowing his customers’ names or sponsoring the local Little League team would give him some enduring advantage simply didn’t understand the sport. American consumers, technocrats at heart, rewarded efficiency as reflected by the prices on the shelves, not the quaint sentiments of a friendly proprietor. To gain this efficiency, information systems were seen as vital.

All new hires had to directly improve the outcome of the company. He wanted doers—engineers, developers, perhaps merchandise buyers, but not managers. “We didn’t want to be a monolithic army of program managers, à la Microsoft. We wanted independent teams to be entrepreneurial,” says Neil Roseman. Or, as Roseman also put it: “Autonomous working units are good. Things to manage working units are bad.

In the late 1990s, Parachute was the market leader with more than 50 per cent market share. Fresh from its success in taking market share in toothpaste away from Colgate using Pepsodent, HUL entered the coconut oil category to take on Marico. Dadiseth, the then chairman of HUL, had warned Mariwala to sell Marico to HUL or face dire consequences. Mariwala decided to take on the challenge. Even the capital markets believed that Marico stood no chance against the might of HUL which resulted in Marico’s price-to-earnings ratio dipping to as low as 7x, as against 13x during its listing in 1996. As part of its plans to take on Marico, HUL relaunched Nihar in 1998, acquired Cococare from Redcon and positioned both brands as price challengers to Parachute. In addition, HUL also increased advertising and promotion spends for its brands. In one quarter in FY2000, HUL’s advertising and promotional (A&P) spend on coconut oil alone was an amount which was almost equivalent to Marico’s full year A&P budget (around Rs 30 crore). As Milind Sarwate, former CFO of Marico, recalls, ‘Marico’s response was typically entrepreneurial and desi. We quickly realized that we have our key resource engine under threat. So, we re-prioritized and focused entirely on Parachute. We gave the project a war flavour. For example, the business conference on this issue saw Mariconians dressed as soldiers. The project was called operation Parachute ki Kasam. The leadership galvanized the whole team. It was exhilarating as the team realized the gravity of the situation and sprang into action. We were able to recover lost ground and turn the tables, so much so that eventually Marico acquired the aggressor brand, Nihar.’ Marico retaliated by relaunching Parachute: (a) with a new packaging; (b) with a new tag line highlighting its purity (Shuddhata ki Seal—or the seal of purity); (c) by widening its distribution; and (d) by launching an internal sales force initiative. Within twelve months, Parachute regained its lost share, thus limiting HUL’s growth. Despite several relaunches, Nihar failed against Parachute. Eventually, HUL dropped the brand Nihar off its power brand list before selling it off to Marico in 2006. Since then, Parachute has been the undisputed leader in the coconut oil category. This leadership has ensured that when one visits the hair oil section in a retail store, about 80 per cent of the shelves are occupied by Marico-branded hair oil.

He lifted me up and sat me on the counter, gave me another kiss that almost reduced me to a puddle and walked over to Jeremy, “Come help me with the ice chests.” “Brandon! I just barely got down from the counter, and Jeremy had to help me!” “I know.” He smiled wickedly and walked out to the garage. I turned to Konrad, “Care to help?” “Ya know, I forgot to get the ice from the store … wanna go with me baby?” He grabbed Bree’s hand and led her quickly out of the kitchen. Jerks. Looking to the only person left in the room I added dryly, “Want to join?” Aubrey walked up next to me and had to jump three times before she got enough leverage to lift herself all the way up. “They’re really high up, right? It’s not just me?” “No, it’s definitely not just you.” She said softly and tucked her hair behind her ears, “Thank you so much for having us, this is really sweet of you.” “Of course! It’s fun to do. I apologize in advance if it gets rowdy. I don’t know much about the guys coming.” She laughed and swung her legs back and forth, “That’s fine.” Man, did I talk this soft too? “So tell me, how did you meet Jeremy?” “Um, school.” “Oh yeah? How long have you been dating?” Aubrey blushed fiercely and looked over to the door leading to the garage, “Only a week. He asked me out a few times last year, we were Chemistry partners, but I don’t know … he scared me.” “What? Why?” “Well I mean, besides his size, he’s really popular and outgoing. He was already popular after his first week at the school, and I knew a lot of girls liked him. I don’t know. Guys like him don’t date girls like me, I thought it was a joke.” The first half of that didn’t surprise me one bit. He’d really filled out in the last year, was built just like Brandon, and looked exactly like him. Their size was intimidating, and they were incredibly handsome. But what the hell? “I’m sorry, I must be missing something, girls like you?” “He plays football and is the captain of the soccer team, I’m not into sports or anything school related really.” “If he’s dating you, then I’m pretty sure that doesn’t matter at all to him. You’re gorgeous Aubrey, and you seem really sweet, it’s not hard to see why he likes you. Jeremy doesn’t just date girls … actually, he hasn’t had a girlfriend in the two years that I’ve been with Brandon. So for him to ask you out is a big thing for him. And those boys don’t have a cruel bone in their body, he would never date you as a joke. He’s just like his brother, they’re extremely protective and devoted to the girls in their life. Nothing less.” She blushed again, “You and Brandon are so perfect together. Jeremy’s told me so much about you both, and seeing you together is cute. It’s obvious how much you love each other.” I smiled and leaned back on my hands, “We are definitely in love.” Brandon

After a crushing loss to the Naval Academy in Annapolis, Trump tried to boost his team’s spirits. As they were driving back to New York, he told a teammate to pull over at a Montgomery Ward department store, where Donald bought golf clubs, tees, and dozens of balls, which they took to a bluff overlooking Chesapeake Bay. Trump grabbed a club and hit a few balls into the water, inspiring his teammates to join in. After all the balls were gone, Trump and his teammates got back into the car, leaving the golf clubs on the side of the road. Yet,

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Honey, you can’t call dibs on a human being.” Her tone rose high enough to shatter glass. “Like calling something mine makes it so, because if it did, I’d be driving around town in a Porsche instead of Granddaddy’s broken down Ford. Ain’t nothing here that was yours.” Using the tray, she backed him against the office door. “Anything you left behind is at the DAV thrift store. They put a price tag on things, and let me tell you, yours wasn’t worth much.

Get to know the interface   Now that you have caught your very first Pokémon, you’re set to shape your own Pokémon future and catch them all. Back on the map, which will be the screen you visit the most, you can find various points of interest, including your character’s position. Your position on the map is updated with real-time movement in your actual surroundings. Around your character is a radius, indicated with a purple circle. You can interact with points of interest within this radius. Do note that you will only be able to interact and move around when you have an active internet connection and when the application has access to your location.   Around your character, you will see blue floating cubes: PokéStops, as well as colored buildings: gyms. We will be treating these more carefully later on in the book. On the bottom of your screen you will see three main buttons: left being your avatar, right being Pokémon that are nearby and the middle button functions as the menu.   When you tap your avatar button, you can see your character and character name, your level, your balance, a journal of your activities, your team and last but not least: your medals. Increasing your level is achieved by gaining XP, short for experience. There are various ways to gain experience, which we will cover later on in this book. In this chapter, we just want to familiarize ourselves with the interface. You can check the requirements of any achievement by simply tapping on either of them.   When you make it back to the map, we will check out the middle button next to familiarize ourselves with the main menu. There are four subdivisions in the main menu: the Pokédex, the Shop, your Pokémon and your Items. First up is the Pokédex, it contains all the Pokémon you can come across in the game numbered accordingly. Whenever you catch a Pokémon, it will be added to the Pokédex and you can check their traits by simply tapping that particular Pokémon within your Pokédex. You will be shown a brief description about the Pokémon, its possible evolutions (if applicable), the type and how many times you have encountered and caught such Pokémon.   In the Shop, you’re able to spend your Pokécoins, which is your balance or currency. Pokécoins can be acquired by maintaining one or multiple gyms, but can also be bought directly through the store for real life currency. In the Shop you can buy various items such as Poké Balls, incense, eggs, and many more items and upgrades.   The third category in the main menu shows your Pokémon. In the beginning you can carry up to 250 Pokémon and up to 9 eggs, which are also included in the Pokémon tab count. If you wish to exceed these values, you can purchase upgrades in the Shop to increase your capacity. Your Pokémon are listed with their CP, short for Combat Power and their current HP, short for Health Points. The higher a Pokémon’s combat power, the stronger this Pokémon is and the harder it would be to catch.

Collaboration is how most of our ancestors used to work and live, before machines came along and fragmented society. Time to plant the fields? Everybody pitched in and got it done. Harvesttime? The community raced to get the crops in before the rains came. Where were those crops stored? In barns built by teams of neighbors. In the cities, the same spirit applied. Anonymous craftsmen spent their lives building cathedrals that wouldn’t be completed for generations.

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Be warned, however: this sort of pattern is quite a shift away from a model where a single data store handles all our CRUD operations. I’ve seen more than one experienced development team struggle to get this pattern right

Be warned, however: this sort of pattern is quite a shift away from a model where a single data store handles all our CRUD operations. I’ve seen more than one experienced development team struggle to get this pattern right!

These data rarely exist in one place in the organization so you’ll need to pull in people from multiple functions such as marketing, sales, in-store operations, IT, and beyond. We’ve seen companies create small “SWAT” teams that assemble people from these functions to break through bureaucratic logjams.

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My team made a quick stop at a grocery store for steaks, and half an hour later we were crowded into Maven’s tricked-out Jeep, headed for Idaho Springs: one vampire, two witches, and three werewolves. It sounded like the beginning of a Halloween picture book.

The junior executives recommended a variety of different techniques to foster cross-group dialogue and afterward seemed proud of their own ingenuity. Then Jeff Bezos, his face red and the blood vessel in his forehead pulsing, spoke up. “I understand what you’re saying, but you are completely wrong,” he said. “Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be trying to figure out a way for teams to communicate less with each other, not more.” That confrontation was widely remembered. “Jeff has these aha moments,” says David Risher. “All the blood in his entire body goes to his face. He’s incredibly passionate. If he was a table pounder, he would be pounding the table.

Forced teaming is an effective way to establish premature trust because a we’re-in-the-same-boat attitude is hard to rebuff without feeling rude. Sharing a predicament, like being stuck in a stalled elevator or arriving simultaneously at a just-closed store will understandably move people around social boundaries. But forced teaming is not about coincidence; it is intentional and directed, and it is one of the most sophisticated manipulations.

One of the most ambitious men to exploit the timber trade was Hugh F. McDanield, a railroad builder and tie contractor who had come to Fayetteville along with the Frisco. He bought thousands of acres of land within hauling distance of the railroad and sent out teams of men to cut the timber. By the mid-1880s, after a frenzy of cutting in south Washington County, he turned his gaze to the untapped fortune of timber on the steep hillsides of southeast Washington County and southern Madison County, territory most readily accessed along a wide valley long since leveled by the east fork of White River. Mr. McDanield gathered a group of backers and the state granted a charter September 4, 1886, giving authority to issue capital stock valued at $1.5 million, which was the estimated cost to build a rail line through St. Paul and on to Lewisburg, which was a riverboat town on the Arkansas River near Morrilton. McDanield began surveys while local businessman J. F. Mayes worked with property owners to secure rights of way. “On December 4, 1886, a switch was installed in the Frisco main line about a mile south of Fayetteville, and the spot was named Fayette Junction.” Within six months, 25 miles of track had been laid east by southeast through Baldwin, Harris, Elkins, Durham, Thompson, Crosses, Delaney, Patrick, Combs, and finally St. Paul. Soon after, in 1887, the Frisco bought the so-called “Fayetteville and Little Rock” line from McDanield. It was estimated that in the first year McDanield and partners shipped out more than $2,000,000 worth of hand-hacked white oak railroad ties at an approximate value of twenty-five cents each. Mills ran day and night as people arrived “by train, wagon, on horseback, even afoot” to get a piece of the action along the new track, commonly referred to as the “St. Paul line.” Saloons, hotels, banks, stores, and services from smithing to tailoring sprang up in rail stop communities.

The electronics effort faced even greater challenges. To launch that category, David Risher tapped a Dartmouth alum named Chris Payne who had previously worked on Amazon’s DVD store. Like Miller, Payne had to plead with suppliers—in this case, Asian consumer-electronics companies like Sony, Toshiba, and Samsung. He quickly hit a wall. The Japanese electronics giants viewed Internet sellers like Amazon as sketchy discounters. They also had big-box stores like Best Buy and Circuit City whispering in their ears and asking them to take a pass on Amazon. There were middlemen distributors, like Ingram Electronics, but they offered a limited selection. Bezos deployed Doerr to talk to Howard Stringer at Sony America, but he got nowhere. So Payne had to turn to the secondary distributors—jobbers that exist in an unsanctioned, though not illegal, gray market. Randy Miller, a retail finance director who came to Amazon from Eddie Bauer, equates it to buying from the trunk of someone’s car in a dark alley. “It was not a sustainable inventory model, but if you are desperate to have particular products on your site or in your store, you do what you need to do,” he says. Buying through these murky middlemen got Payne and his fledgling electronics team part of the way toward stocking Amazon’s virtual shelves. But Bezos was unimpressed with the selection and grumpily compared it to shopping in a Russian supermarket during the years of Communist rule. It would take Amazon years to generate enough sales to sway the big Asian brands. For now, the electronics store was sparely furnished. Bezos had asked to see $100 million in electronics sales for the 1999 holiday season; Payne and his crew got about two-thirds of the way there. Amazon officially announced the new toy and electronics stores that summer, and in September, the company held a press event at the Sheraton in midtown Manhattan to promote the new categories. Someone had the idea that the tables in the conference room at the Sheraton should have piles of merchandise representing all the new categories, to reinforce the idea of broad selection. Bezos loved it, but when he walked into the room the night before the event, he threw a tantrum: he didn’t think the piles were large enough. “Do you want to hand this business to our competitors?” he barked into his cell phone at his underlings. “This is pathetic!” Harrison Miller, Chris Payne, and their colleagues fanned out that night across Manhattan to various stores, splurging on random products and stuffing them in the trunks of taxicabs. Miller spent a thousand dollars alone at a Toys “R” Us in Herald Square. Payne maxed out his personal credit card and had to call his wife in Seattle to tell her not to use the card for a few days. The piles of products were eventually large enough to satisfy Bezos, but the episode was an early warning. To satisfy customers and their own demanding boss during the upcoming holiday, Amazon executives were going to have to substitute artifice and improvisation for truly comprehensive selection.

Each group was required to propose its own “fitness function”—a linear equation that it could use to measure its own impact without ambiguity. For example, a two-pizza team in charge of sending advertising e-mails to customers might choose for its fitness function the rate at which these messages were opened multiplied by the average order size those e-mails generated. A group writing software code for the fulfillment centers might home in on decreasing the cost of shipping each type of product and reducing the time that elapsed between a customer’s making a purchase and the item leaving the FC in a truck. Bezos wanted to personally approve each equation and track the results over time. It would be his way of guiding a team’s evolution. Bezos was applying

In the Acme Widgets problem, suppose your team decided that the key drivers were the sales force, the consumer marketing strategy, and production costs. You then came up with a list of actionable, top-line recommendations as your initial hypothesis: We can increase widget sales by: • Changing the way we sell our widgets to retail outlets. • Improving the way we market our widgets to consumers. • Reducing the unit cost of our widgets. Let’s begin with a closer look at the sales force. It’s organized geographically (Northeast, Mid-Atlantic, Southeast, etc.) and sells primarily to three types of retail outlets: superstores, department stores, and specialty stores. The team believes that the sales force ought to be organized by customer type—that’s one issue.