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great institution and are helping to maintain it to share our prosperity.” On January 5, 2012, 98 years later, embittered individuals who identified with the Occupy Wall Street movement were in the 111th day of a protest that began in Zuccotti Park in New York City’s Wall Street financial district. These protestors were expressing what they perceived as economic unfairness and inequality resulting from corporate greed. The group’s mantra, “We are the 99 percent,” reflected cynicism and distrust for business, financial, and governmental systems that they viewed as sacrificing the interest of the country’s 99 percent in favor of the wealthiest 1 percent. Where had we come in a century? Dov Seidman, founder, chairman, and CEO of LRN, a company that helps businesses develop and maintain effective corporate governance, suggests, “This crisis of trust in our basic institutions is so troubling precisely because the lack of trust is in so many cases well deserved. Broken promises, obfuscation, spin, concealment, all have created a suspicion—often unfortunately true—
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Joseph A. Michelli (Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People)