Staff Room Quotes

I'm so proud of you I could burst, but in the interest of saving the poor cleaning staff the hassle, I would, instead, like to take you to our room and lick you from stem to stern until you beg me to stop.

The bar staff and croupiers all wore black with the same green triangle logo emblazoned on their shirts, and contact lenses which made their eyes shine an eerie, vibrant green. The bar optics glowed with the same green light, the intensity of which was linked to the music. As the bartender walked away to fetch the drinks, a breakdown in the techno track commenced and the bottles began to palpitate. The bartender's eyes glowed with a hallucinatory felinity that made Mangle feel nervous.

...he followed you into the staff room and didn't come back for twenty minutes and when he did come back, he looked like he'd been mauled by a woman who'd been locked in an empty room without a vibrator, or a man for ten years"!

Zia," I said, "that's a goddess. She defeated Bast. What chance do you have?" Zia held up her staff and the carved lion's head burst into flames - a small red fireball so bright, it lit the entire room. "I am a scribe in the House of Life, Sadie Kane. I am trained to fight gods.

The Coffee Guy, whose name is Rosie by the way, has moved to El Salvador.' I lied. This was not met with happy noises. 'He's turned his back on coffee and is in the wilds of Central America building houses for the poor. I think we should all take a moment away from our quest for coffee-satisfaction and think about this noble decision. As you clamor for caffeine and curse the hard-working but innocent staff at my store, Rosie is sitting in the bed of a beat-up pickup bumping across roads to make one room homes out of mud for those who have nothing at all

December 27, Noon. America, I might as well tell you this since your maids will tell you anyway. I've been thinking of the little things you do. Sometimes you hum when you walk around the palace. Sometimes when I come up to your room, I hear the melodies you've saved up in your heart spill out the doorway. The palace seems empty without them. I also miss your smell. I miss your perfume drifting off your hair when you turn to laugh at me or your scent radiating on your skin when we walk through the garden. It's intoxicating. So I went to your room to spray your perfume on my handkerchief, another silly little trick to make me feel like you were here. And as I was leaving your room, Mary caught me. I'm not sure what she was looking after since you're not here; but she saw me, shrieked, and a guard came running in to see what was wrong. He had his staff gripped, and his eyes flashed threateningly. I was nearly attacked. All because I missed your smell.

Eric approached the octagonal nurses’ station, and a blonde nurse looked up from her computer monitor, smiled, and pointed to examining room  D. Everybody recognized the hospital shrinks from the bright red W on their lanyard IDs. The W stood for Wright, the wing that contained the locked psych unit, but the staff teased that W stood for Wackos. He’d heard all the jokes— How do you tell the psychiatrists from the patients in the hospital? The patients get better and leave. Eric told the best psychiatrist jokes, though he never told the ones about psychiatrist’s kids. He didn’t think those were funny. He lived those.

Room is outfitted with onyx as a security precaution," he continued, his dark brown eyes focused on mine again. "In case you somehow are able to tap into the Source or attack any member of my staff. With hybrids, we never know the extent of your abilities." Right now I didn't think I'd be able to sit up without assistance, let alone go ninja on anyone.

When I get nervous, I go to the library and hang around. The libraries are filled with people who are nervous. You can blend in with them there. You're bound to see someone more nervous than you are in a library. Sometimes the librarians themselves are more nervous than you are. I'll probably be a librarian for that reason. Then if I'm nervous on the job, it won't show. I'll just stamp books and look things up for people and run back and forth to the staff room sneaking smokes until I get hold of myself. A library is a great place to hid.

Well...he's back in an exam room. Should I get out a quarter?" Everybody groaned. There was only one He out of the legions of male patients they treated, and coin bingo was typically how the staff decided who had to deal with him.

It never occurs to any of these balloons that someone smoking on school premises isn’t rebelling against the system, we’re not even thinking about the system, we just want a fag. It’s a survival technique, a lot of teachers smoke but no one’s barging in the staff room judging their lives, their futures, putting them on detention.

The next visit I paid to Nancy Brown was in the second week in March: for, though I had many spare minutes during the day, I seldom could look upon an hour as entirely my own; since, when everything was left to the caprices of Miss Matilda and her sister, there could be no order or regularity. Whatever occupation I chose, when not actually busied about them or their concerns, I had, as it were, to keep my loins girded, my shoes on my feet, and my staff in my hand; for not to be immediately forthcoming when called for, was regarded as a grave and inexcusable offence: not only by my pupils and their mother, but by the very servant, who came in breathless haste to call me, exclaiming 'You're to go to the school-room directly, mum- the young ladies is WAITING!!' Climax of horror! actually waiting for their governess!!!

When a butler or doorman or usher would enter the room, the Trumans would introduce him to whoever happened to be sitting in the room, even if it were a King or a Prime Minister. They introduced all the staff to their visitors—something I’d never seen the Roosevelts do.

Up there in that room, as I see it, is the reading and the thinking-through, a theory of rivers, of trees moving, of falling light. Here on the river, as I lurch against a freshening of the current, is the practice of rivers. In navigating by the glow of the Milky Way, the practice of light. In steadying with a staff, the practice of wood.

They have statues," Jenna said. "In a hallway." Sure enough, two bronze statues of veiled women guarded the massive staircase, where even more people were now lining up. They were all wearing black uniforms, and had nearly identical smiles plastered on their faces. "What are those people doing?" Jenna whispered to me. "I don't know," I replied through a frozen grin, "but I'm afraid a musical number might be involved." "This is our household staff," Dad said, sweeping his arm toward the group. "Anything you need, they'll be happy to help you with." "Oh," I said weakly, feeling like my voice echoed in the cavernous room. "Great.

Bosch counted twenty-two names and it made him miss the old Los Angeles Times. In 1993 it was big and strong, its editions fat with ads and stories produced by a staff of some of the best and brightest journalists in their field. Now the paper looked like somebody who had been through chemo—thin, unsteady, and knowing the inevitable could only be held off for so long.

Schoolmastering kept me busy by day and part of each night. I was an assistant housemaster, with a fine big room under the eaves of the main building, and a wretched kennel of a bedroom, and rights in a bathroom used by two or three other resident masters. I taught all day, but my wooden leg mercifully spared me from the nuisance of having to supervise sports after school. There were exercises to mark every night, but I soon gained a professional attitude towards these woeful explorations of the caves of ignorance and did not let them depress me. I liked the company of most of my colleagues, who were about equally divided among good men who were good teachers, awful men who were awful teachers, and the grotesques and misfits who drift into teaching and are so often the most educative influences a boy meets in school. If a boy can't have a good teacher, give him a psychological cripple or an exotic failure to cope with; don't just give him a bad, dull teacher. This is where the private schools score over state-run schools; they can accommodate a few cultured madmen on the staff without having to offer explanations.

Shit, I forgot. This time of the afternoon the bar's probably shut. Half the staff has gone sick again. Mono, I think. Well, let's go look anyway; we might be lucky. We can't go up to my room--it's full of bugs.' Which kind?' Both.

How many rooms does it have?” “Five hundred eighty-seven, not including the staff bedrooms.” He leans up and licks the shell of my ear, making the wet and quivering plan come to fruition. His next words almost make me come on the spot. “And I want to fuck you in every one of them by the end of the summer.” “That’s ambitious,” I tease, nuzzling him. “Do you plan on stopping to feed me?” His hand skims down my back, cradling my ass. “You’ll be well taken care of, I promise.” I promise. You know what that is? Yep—Famous. Last. Words.

One Chief Astronaut used to make a point of phoning the front desk at the clinic where applicants are sent for medical testing, to find out which ones treated the staff well—and which ones stood out in a bad way. The nurses and clinic staff have seen a whole lot of astronauts over the years, and they know what the wrong stuff looks like. A person with a superiority complex might unwittingly, right there in the waiting room, quash his or her chances of ever going to space.

When Agnew and Cotter showed the committee how the new lock worked, it didn’t. Something was wrong. But none of the senators, congressmen, or committee staff members realized that it wouldn’t unlock, no matter how many times the proper code was entered. The decoder looked impressive, the colored lights flashed, and everyone in the hearing room agreed that it was absolutely essential for national security.

T he next afternoon we returned the staff to Iris. I was glad to get it out of my room, because it tended to glow and shoot rainbows around the apartment whenever I thought of a message I needed to tell someone, or whenever a mail truck drove by.

A short scuffle, and then out into the gloom, her grey crest raised and her barred chest feathers puffed up into a meringue of aggression and fear, came a huge old female goshawk. Old because her feet were gnarled and dusty, her eyes a deep, fiery orange, and she was beautiful. Beautiful like a granite cliff or a thunder-cloud. She completely filled the room. She had a massive back of sun-bleached grey feathers, was as muscled as a pit bull, and intimidating as hell, even to staff who spent their days tending eagles.

Everyone gawks as my good girl mask shatters into a thousand pieces, leaving a trail from the netball court to the staff room.

Until one morning, one of the coldest mornings of the year, when I came in with the book cart and found Jean Hollis Clark, a fellow librarian, standing dead still in the middle of the staff room. "I heard a noise from the drop box," Jean said. "What kind of noise?" "I think it's an animal." "A what?" "An animal," Jean said. "I think there's an animal in the drop box." That was when I heard it, a low rumble from under the metal cover. It didn't sound like an animal. It sounded like an old man clearing his throat. Gurr-gug-gug. Gurr-gug-gug. But the opening at the top of the chute was only a few inches wide, so that would be quite a squeeze for an old man. It had to be an animal. But what kind? I got down on my knees, reached over the lid, and hoped for a chipmunk. What I got instead was a blast of freezing air. The night before, the temperature had reached minus fifteen degrees, and that didn't take into account the wind, which cut under your coat and squeezed your bones. And on that night, of all nights, someone had jammed a book into return slot, wedging it open. It was as cold in the box as it was outside, maybe colder, since the box was lined with metal. It was the kind of cold that made it almost painful to breathe. I was still catching my breath, in fact, when I saw the kitten huddled in the front left corner of the box. It was tucked up in a little space underneath a book, so all I could see at first was its head. It looked grey in the shadows, almost like a little rock, and I could tell its fur was dirty and tangled. Carefully, I lifted the book. The kitten looked up at me, slowly and sadly, and for a second I looked straight into its huge golden eyes. The it lowered its head and sank back down into its hole. At that moment, I lost every bone in my body and just melted.

It was drizzling. As people rushed along, they began opening umbrellas over their heads, and all at once the streets were crowded, too. Arched umbrella roofs collided with one another. The men were courteous, and when passing Tereza they held their umbrellas high over their heads and gave her room to go by. But the women would not yield; each looked straight ahead, waiting for the other woman to acknowledge her inferiority and step aside. The meeting of the umbrellas was a test of strength. At first Tereza gave way, but when she realized her courtesy was not being reciprocated, she started clutching her umbrella like the other women and ramming it forcefully against the oncoming umbrellas. No one ever said "Sorry." For the most part no one said anything, though once or twice she did hear a "Fat cow!" or "Fuck you!" The women thus armed with umbrellas were both young and old, but the younger among them proved the more steeled warriors. Tereza recalled the days of the invasion and the girls in miniskirts carrying flags on long staffs. Theirs was a sexual vengeance: the Russian soldiers had been kept in enforced celibacy for several long years and must have felt they had landed on a planet invented by a science fiction writer, a planet of stunning women who paraded their scorn on beautiful long legs the likes of which had not been seen in Russia for the past five or six centuries. She had taken many pictures of those young women against a backdrop of tanks. How she had admired them! And now these same women were bumping into her, meanly and spitefully. Instead of flags, they held umbrellas, but they held them with the same pride. They were ready to fight as obstinately against a foreign army as against an umbrella that refused to move out of their way.

I. My first thought was, he lied in every word, That hoary cripple, with malicious eye Askance to watch the workings of his lie On mine, and mouth scarce able to afford Suppression of the glee, that pursed and scored Its edge, at one more victim gained thereby. II. What else should he be set for, with his staff? What, save to waylay with his lies, ensnare All travellers who might find him posted there, And ask the road? I guessed what skull-like laugh Would break, what crutch 'gin write my epitaph For pastime in the dusty thoroughfare. III. If at his counsel I should turn aside Into that ominous tract which, all agree, Hides the Dark Tower. Yet acquiescingly I did turn as he pointed, neither pride Now hope rekindling at the end descried, So much as gladness that some end might be. IV. For, what with my whole world-wide wandering, What with my search drawn out through years, my hope Dwindled into a ghost not fit to cope With that obstreperous joy success would bring, I hardly tried now to rebuke the spring My heart made, finding failure in its scope. V. As when a sick man very near to death Seems dead indeed, and feels begin and end The tears and takes the farewell of each friend, And hears one bit the other go, draw breath Freelier outside, ('since all is o'er,' he saith And the blow fallen no grieving can amend;') VI. When some discuss if near the other graves be room enough for this, and when a day Suits best for carrying the corpse away, With care about the banners, scarves and staves And still the man hears all, and only craves He may not shame such tender love and stay. VII. Thus, I had so long suffered in this quest, Heard failure prophesied so oft, been writ So many times among 'The Band' to wit, The knights who to the Dark Tower's search addressed Their steps - that just to fail as they, seemed best, And all the doubt was now - should I be fit? VIII. So, quiet as despair I turned from him, That hateful cripple, out of his highway Into the path he pointed. All the day Had been a dreary one at best, and dim Was settling to its close, yet shot one grim Red leer to see the plain catch its estray. IX. For mark! No sooner was I fairly found Pledged to the plain, after a pace or two, Than, pausing to throw backwards a last view O'er the safe road, 'twas gone; grey plain all round; Nothing but plain to the horizon's bound. I might go on, naught else remained to do. X. So on I went. I think I never saw Such starved ignoble nature; nothing throve: For flowers - as well expect a cedar grove! But cockle, spurge, according to their law Might propagate their kind with none to awe, You'd think; a burr had been a treasure trove. XI. No! penury, inertness and grimace, In some strange sort, were the land's portion. 'See Or shut your eyes,' said Nature peevishly, It nothing skills: I cannot help my case: Tis the Last Judgement's fire must cure this place Calcine its clods and set my prisoners free.

For the next few minutes, Edith led the room in hollering “Fired up! Ready to go!” back and forth, again and again. I was confused at first, but figured it would be impolite of me not to join in. And pretty soon, I started to feel kinda fired up! I started to feel like I was ready to go! I noticed everybody at the meeting suddenly was smiling too, and after the chanting was done we settled down and talked for the next hour about the community and the country and what we could do to make it better. Even after I left Greenwood, for the rest of the day, every so often, I’d point to someone on my staff and ask, “You fired up?” Eventually it became a campaign rallying cry. And that, I suppose, was the part of politics that would always give me the most pleasure: the part that couldn’t be diagrammed, that defied planning or analytics. The way in which, when it works, a campaign—and by extension a democracy—proved to be a chorus rather than a solo act.

Every patient who was prescribed the drug stood a chance of soon needing it every day. These people were willing to pay cash. They never missed an appointment. If diagnosis wasn’t your concern, a clinic was a low-overhead operation: a rented building, a few waiting rooms, some office staff. And bouncers. These clinics did require bouncers.

The staff played hot potato with my call until someone could locate the Person in Charge of Lying to the Press. The PCLP said that the room that houses the base archives is locked. And that only the curator would have a key. And that Holloman currently has no curator. Evidently the new curator’s first task would be to find a way to open the archives.

In the staff room they argued for days about whether Kebab should be punished. After all, he hadn’t thrown the snowball at anyone, so the question was: Should a person be punished for showing no consideration towards an idiot behaving like an idiot?

Our teachers need a snow day. They look unusually pale. The men aren't shaving carefully and the women never remove their boots. They suffer some sort of teacherflu. Their noses drip, their eyes are rimmed with red. They come to school long enough to infect the staff room then go home sick when the sub shows up.

The staff did have a little difficulty adjusting to Mr. Churchill’s way of living. The first thing in the morning, he declined the customary orange juice and called for a drink of Scotch. His staff, a large entourage of aides and a valet, followed suit. The butlers wore a path in the carpet carrying trays laden with brandy to his suite. We got used to his “jumpsuit,” the extraordinary one-piece uniform he wore every day, but the servants never quite got over seeing him naked in his room when they’d go up to serve brandy. It was the jumpsuit or nothing. In his room, Mr. Churchill wore no clothes at all most of the time during the day.

The Penny Dreadfuls emerge,pulsating with excitement and energy,from...the staff room. Okay. So it's not as glamorous as emerging from a backstage, but they do look GREAT.Well,two of them do. The bassist is the same as always. Reggie used to come into work, mooching free tickets off Toph for the latest comic book movies. He has these long bangs that droop over half his face and cover his eyes,and I could never tell what he thought about anything. I'd be like, "How was the new Iron Man?" And he'd say, "Fine," in this bored voice. And because his eyes were hidden,I didn't know if he meant a good fine, or a so-so fine,or a bad fine. It was irritating.

He closed the door behind us, and led me through to the back of the shop. ‘If you don’t mind, you can get changed in the stock cupboard,’ he said. ‘We’re not posh enough here to have staff changing rooms, but you’ll soon get used to it.’ ‘Oh, don’t worry, Chris,’ I said warmly. ‘I’m used to getting my clothes off in unusual places.

Hopkins was one of the top hospitals in the country. It was built in 1889 as a charity hospital for the sick and poor, and it covered more than a dozen acres where a cemetery and insane asylum once sat in East Baltimore. The public wards at Hopkins were filled with patients, most of them black and unable to pay their medical bills. David drove Henrietta nearly twenty miles to get there, not because they preferred it, but because it was the only major hospital for miles that treated black patients. This was the era of Jim Crow—when black people showed up at white-only hospitals, the staff was likely to send them away, even if it meant they might die in the parking lot. Even Hopkins, which did treat black patients, segregated them in colored wards, and had colored-only fountains. So when the nurse called Henrietta from the waiting room, she led her through a single door to a colored-only exam room—one in a long row of rooms divided by clear glass walls that let nurses see from one to the next.

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To build a winning team, you must help your players and staff have amnesia about past outcomes and remember all the little things they did to get better.

The fee for a banquet at an ochaya is not inexpensive. An ozashiki costs about $500 an hour. This includes the use of the room and the services of the ochaya staff. It does not include the food and drink that is ordered, nor the fees for the services of the geiko. A two-hour party with a full dinner for a few guests and three or four geiko in attendance can easily cost $2,000.

Do I need to check up on you guys later? You know the rules.No sleeping in opposite-sex rooms." My face flames,and St. Clair's cheeks grow blotchy. It's true.It's a rule. One that my brain-my rule-loving, rule-abiding brain-conveniently blocked last night. It's also one notoriously ignored by the staff. "No,Nate," we say. He shakes his shaved head and goes back in his apartment. But the door opens quickly again,and a handful of something is thrown at us before it's slammed back shut. Condoms.Oh my God, how humiliating. St. Clair's entire face is now bright red as he picks the tiny silver squares off the floor and stuffs them into his coat pockets. We don't speak,don't even look at each other,as we climb the stairs to my floor. My pulse quickens with each step.Will he follow me to my room,or has Nate ruined any chance of that? We reach the landing,and St. Clair scratches his head. "Er..." "So..." "I'm going to get dressed for bed. Is that all right?" His voice is serious,and he watches my reaction carefully. "Yeah.Me too.I'm going to...get ready for bed,too." "See you in a minute?" I swell with relief. "Up there or down here?" "Trust me,you don't want to sleep in my bed." He laughs,and I have to turn my face away,because I do,holy crap do I ever. But I know what he means.It's true my bed is cleaner. I hurry to my room and throw on the strawberry pajamas and an Atlanta Film Festival shirt. It's not like I plan on seducing him. Like I'd even know how. St. Clair knocks a few minutes later, and he's wearing his white bottoms with the blue stripes again and a black T-shirt with a logo I recognize as the French band he was listening to earlier. I'm having trouble breathing. "Room service," he says. My mind goes...blank. "Ha ha," I say weakly. He smiles and turns off the light. We climb into bed,and it's absolutely positively completely awkward. As usual. I roll over to my edge of the bed. Both of us are stiff and straight, careful not to touch the other person. I must be a masochist to keep putting myself in these situations. I need help. I need to see a shrink or be locked in a padded cell or straitjacketed or something. After what feels like an eternity,St. Clair exhales loudly and shifts. His leg bumps into mine, and I flinch. "Sorry," he says. "It's okay." "..." "..." "Anna?" "Yeah?" "Thanks for letting me sleep here again. Last night..." The pressure inside my chest is torturous. What? What what what? "I haven't slept that well in ages." The room is silent.After a moment, I roll back over. I slowly, slowly stretch out my leg until my foot brushes his ankle. His intake of breath is sharp. And then I smile,because I know he can't see my expression through the darkness.

I'm done doing this!' Obama said, finally erupting. 'We've all agreed on a plan. And we're all going to stick to that plan. I haven't agreed to anything beyond that.' The 30,000 was a 'hard cap,' he said forcefully. 'I don't want enablers to be used as wiggle room. The easy thing for me to do - politically - would actually be to say no' to the 30,000. Then he gestured out the Oval Office windows, across the Potomac, in the direction of the Pentagon. Referring to Gates and the uniformed military, he said. 'They think it's the opposite. I'd be perfectly happy -' He stopped mid-sentence. 'Nothing would make Rahm happier than if I said no to the 30,000.' There was some subdued laughter. 'Rahm would tell me it'd be much easier to do what I want to do by saying no,' the president said. He could then focus on the domestic agenda that he wanted to be the heart of his presidency. The military did not understand. 'Politically, what these guys don't get is it'd be a lot easier for me to go out and give a speech saying, 'You know what? The American people are sick of this war, and we're going to get out of there.

As when a window is opened a whiff of fresh air from the fields enters a stuffy room, so a whiff of youthfulness, energy, and confidence of success reached Kutuzov’s cheerless staff with the galloping advent of all these brilliant young men.

somebody had taken an old disk of McCartney and the Wings - as in the historical Beatles's McCartney - taken and run it through a Kurtzweil remixer and removed every track on the songs except the tracks of poor old Mrs. Linda McCartney singing backup and playing tambourine. ... Poor old Mrs. Linda McCartney just fucking could not sing, and having her shaky off-key little voice flushed from the cover of the whole slick multitrack corporate sound and pumped up to solo was to Gately unspeakably depressing - her voice sounding so lost, trying to hide and bury itself inside the pro backups' voices; Gately imagined Mrs. Linda McCartney - in his Staff room's wall's picture a kind of craggy-face blonde - imagined her standing there lost in the sea of her husband's pro noise, feeling low esteem and whispering off-key, not knowing quite when to shake her tambourine: C's depressing CD was past cruel, it was somehow sadistic-seeming, like drilling a peephole in the wall of a handicapped bathroom.

Hacker with Bullhorn: "Save your money! Accept one of our free tanks! It is invulnerable, and can drive across rocks and swamps at ninety miles an hour while getting a hundred miles to the gallon!" Prospective Station Wagon Buyer: "I know what you say is true...but...er...I don't know how to maintain a tank!" Bullhorn: "You don't know how to maintain a station wagon either!" Buyer: "But this dealership has mechanics on staff. If something goes wrong with my station wagon, I can take a day off work, bring it here, and pay them to work on it while I sit in the waiting room for hours, listening to elevator music." Bullhorn: "But if you accept one of our free tanks, we will send volunteers to your house to fix it for free while you sleep!" Buyer: "Stay away from my house, you freak!

Buttercups" When we were children our papas were stout And colorless as seaweed or the floats At anchor off New Bedford. We were shut In gardens where our brassy sailor coats Made us like black-eyed susans bending out Into the ocean, Then my teeth were cut: A levelled broom-pole butt Was pushed into my thin And up-turned chin-- There were shod hoofs behind the horseplay. But I played Napoleon in my attic cell Until my shouldered broom Bobbed down the room With horse and neighing shell. Recall the shadows the doll-curtains veined On ancrem Winslow's ponderous plate from blue China, the breaking of time's haggard tide On the huge cobwebbed print of Waterloo, With a cracked smile across the glass. I cried To see the Emperor's sabered eagle slide From the clutching grenadier Staff-officer With the gold leaf cascading down his side-- A red dragoon, his plough-horse rearing, swayed Back on his reins to crop The buttercup Bursting upon the braid

I was in San Francisco for the quake, and much was made of the fact that fancy downtown hotels opened their doors to house people needing shelter. It’s worth noting that this generosity was for people made homeless by the quake, not people who were already homeless. For them the earthquake was just another day of scrabbling. The hotels supposedly required a credit card from people, not because they’d be charged for the room, but as evidence that this was the sort of person whose homelessness mattered. This well could have been apocryphal; it’s hard to imagine that the staff at reception needed to see someone’s plastic to tell the difference.

This is Lilly Heaven saying good night, and to all a very good night. Good night everybody. Here's wishing you pleasant dreams. Sleep tight. From all of us to all of you, a warm good night. And now we must, I'm afraid, say "good night." Good night, ladies and gentlemen, and good night. Thanks a lot and God bless you. This is Lilly signing off and wishing all of you out there from all of us in here the very best possible good night. I can only hope that you enjoyed watching us as much as we enjoyed being here. Good night. Pleasant dreams. Sleep tight. It's been wonderful being with you, and I hope you'll invite us into your living room again tomorrow night. From the actors and myself, from the staff here, I want to wish you all the best possible night and day before we meet again. It's been wonderful being with you. It's been truly grand. I only wish we could go on but I'm afraid our time is up, and so this is your Lily saying good night to you. Pleasant dreams. Good night all. Good night to you all. Good night to all of you. Good night. Good night. Good night. Good night. Good night. Good night. Good night. Good night. To all of you out there from all of us here good night. And pleasant dreams till we meet again. Good night to you all. Good night. Good night. Good night. Good night.

There were lockers in the break room behind the office, but I didn’t trust the staff. My father had warned me when I’d started there at age twenty-one, naive beyond reproach, that the most dangerous individuals in a prison are not the criminals but the very people who work there. I can confirm this to be true. Those were perhaps the wisest words my father ever told me.

Out in the living room, the strategists were watching Fox News, and sure enough, there was the video of Andy, saying, “Um . . . yeah. My dad’s the president.” And sure enough, he did sound like an asshole. I burst out laughing and Nancy turned from the news to nod at me. “Thank God we’ve got you and not him,” she said, to resounding agreement from all the gathered staff.

The following morning, when I met for breakfast with the staff, we kept noisy music playing loudly on a tape recorder as a precaution against hidden microphones. It was a good thing we did: Later, we found five listening devices hidden in our rooms in the guesthouse. One staffer unscrewed a plate over the light switch in his room, discovered a bug, removed it, and took it home as a souvenir.

But the launching had been a great success and now that the Space Hotel was safely in orbit, there was a tremendous hustle and bustle to send up the first guests. It was rumored that the President of the United States himself was going to be among the first to stay in the hotel, and of course there was a mad rush by all sorts of other people across the world to book rooms. Several kings and queens had cabled the White House in Washington for reservations, and a Texas millionaire called Orson Cart, who was about to marry a Hollywood starlet called Helen Highwater, was offering one hundred thousand dollars a day for the honeymoon suite. But you cannot send guests to a hotel unless there are lots of people there to look after them, and that explains why there was yet another interesting object orbiting the earth at that moment. This was the large Commuter Capsule containing the entire staff for Space Hotel “U.S.A.” There were managers, assistant managers, desk clerks, waitresses, bellhops, chambermaids, pastry chefs and hall porters. The capsule they were traveling in was manned by the three famous astronauts, Shuckworth, Shanks and Showler, all of them handsome, clever and brave. “In exactly one hour,” said Shuckworth,

The hotel which had had the bad luck to draw Aunt Agatha's custom was the Splendide, and by the time I got there there wasn't a member of the staff who didn't seem to be feeling it deeply. I sympathized with them. I've had experience of Aunt Agatha at hotels before. Of course, the real rough work was all over when I arrived, but I could tell by the way everyone grovelled before her that she had started by having her first room changed because it hadn't a southern exposure and her next because it had a creaking wardrobe and that she had said her say on the subject of the cooking, the waiting, the chambermaiding and everything else, with perfect freedom and candour. She had got the whole gang nicely under control by now. The manager, a whiskered cove who looked like a bandit, simply tied himself into knots whenever she looked at him.

The clatter of pans stopped when I walked into the kitchens. A smaller selection of our staff worked on the sojourn ship than in Noavek manor, but I recognized some of the faces. And the gifts, too--one of the scrubbers was making the pots float, suds dripping on the backs of his hands, and one of the choppers was doing the task with her eyes closed, the knife strokes clean and even. Otega had her head in the coldbox. When silence fell, she straightened, and wiped her hands off on her apron. “Ah, Cyra,” she said. “No one makes a room quiet like you.” The other staff stared openly at her for her familiarity, but I only laughed a little. Even when I hadn’t seen her in a while--I had surpassed her capacity to teach me last season; now we saw each other only rarely, in passing--she fell back into our old rhythms without trouble. “It’s a unique talent,” I replied.

Ove stayed there with her hand in his for several hours. Until the hospital staff entered the room with warm voices and careful movements, explaining that they had to take her body away. Ove rose from his chair, nodded, and went to the undertakers to take care of the paperwork. On Sunday she was buried. On Monday he went to work. But if anyone had asked, he would have told them that he never lived before he met her. And not after either.

Anonymity to outsiders appears to be the crucial factor when individuals feel that they are not accountable, which leads to greater antisocial behavior. Riots, lynching, and hooliganism are all believed to be examples of mob mentality that are thought to thrive through the process of deindividuation.10 In contrast, the more that we lose anonymity, the more we conform and behave. In one simple study, researchers placed a picture of a pair of eyes on the wall above a collection tin in the coffee room where staff members paid for their beverages.11 For the next 10 weeks, they alternated posting pictures of flowers or watchful eyes above the coffee pot. People were more honest in paying for their beverages when the eyes were posted. Just like the self-conscious Halloween children, we are more honest when a mirror is present to reflect our behavior. When we are made self-conscious, we become more accountable.

A CEO calls her staff into the conference room on the eve of the launch of a major new initiative. They file in and take their seats around the table. She calls the meeting to attention and begins: “I have bad news. The project has failed spectacularly. Tell me what went wrong?” What?! But we haven’t even launched yet… That’s the point. The CEO is forcing an exercise in hind-sight—in advance. She is using a technique designed by psychologist Gary Klein known as a premortem.

Mine was, probably, the easiest imaginable kind of arrest. It did not tear me from the embrace of kith and kin, nor wrench me from a deeply cherished home life. One pallid European February it took me from our narrow salient on the Baltic Sea, where, depending on one's point of view, either we had surrounded the Germans or they had surrounded us, and it deprived me only of my familiar artillery battery and the scenes of the last three months of war. The brigade commander called me to his headquarters and asked me for my pistol; I turned it over without suspecting any evil intent, when suddenly, from a tense, immobile suite of staff officers in the corner, two counterintelligence officers stepped forward hurriedly, crossed the room in a few quick bounds, their four hands grabbed simultaneously at the star on my cap, my shoulder boards, my officer's belt, my map case, and they shouted theatrically: "You are under arrest!" Burning and prickling from head to toe, all I could explain was, "Me? What for?" Across the sheer gap separating me from those left behind, across that quarantine line not event a sound dared penetrate, came the unthinkable magic words of the brigade commander: "Sholzhenitsyn. Come back here." "You have ..." he asked weightily, "a friend on the First Ukrainian Front?" I knew instantly I had been arrested because of my correspondence with a school friend and understood what direction to expect danger.

December 27, noon America, I might as well tell you this since your maid will tell you anyway. I’ve been thinking of the little things you do. Sometimes you hum or sing when you walk around the palace. Sometimes when I come up to your room, I hear the melodies you’ve saved up in your heart spilling out the doorway. The palace seems empty without them. I also miss your smell. I miss your perfume drifting off your hair when you turn to laugh at me or your scent radiating on your skin when we walk through the garden. It’s intoxicating. So I went to your room to spray your perfume on my handkerchief, another silly trick to make me feel like you were here. And as I was leaving your room, Mary caught me. I’m not sure what she was looking after since you’re not here; but she saw me, shrieked, and a guard came running in to see what was wrong. He had his staff gripped, and his eyes flashed threateningly. I was nearly attacked. All because I missed your smell.

Eli Campbell, managing partner of Chambers and White, walked into the break room carrying an empty mug. Partners seldom entered the room, but Eli was the exception. He practiced “management by wandering around.” Chatting with the staff while pouring his own coffee or biting into a hot Krispy Kreme doughnut gave him an insight that none of the other partners had. Unlike the other partners, he was friendly, outgoing, and approachable when in the office. But, that was a practiced facade.

I went down from the house in that hour, wearing the wet suit I use for tropical diving…since that day I have walked in the river in all seasons except late fall, winter, and early spring, when the water is too high…I’ve walked up and down it on moonlit nights, and on nights of the new moon when the only light falling in the woods has come from the bulb above my desk, that and photons from the stars above, the suns Ishmael imagined as islands in a “continentless,” continuous sea. Crabbing upcurrent some evenings, feeling the force of the water on my legs and a night breeze in my face, I often think of myself as passing the house offshore. Up there in that room, as I see it, is the reading and the thinking-through, a theory of rivers, of trees moving, of falling light. Here on the river, as I lurch against a freshening of the current, is the practice of rivers. In navigating by the glow of the Milky Way, the practice of light. In steadying with a staff, the practice of wood.

What happens when that recently triggered mood lingers? You’ve been in a bit of a funk since that day, and now you look around the room during a staff meeting and all you think of is that this person’s tie is hideous, and the nasally tone of your boss is worse than nails on a chalkboard. At this point, you’re not just in a mood. You’re reflecting a temperament, a tendency toward the habitual expression of an emotion through certain behaviors. A temperament is an emotional reaction with a refractory period that lasts from weeks to months. Eventually, if you keep the refractory period of an emotion going for months and years, that tendency turns into a personality trait. At that point others will describe you as “bitter” or “resentful” or “angry” or “judgmental.” Our personality traits, then, are frequently based in our past emotions. Most of the time, personality (how we think, act, and feel) is anchored in the past. So to change our personalities, we have to change the emotions that we memorize. We have to move out of the past.

One day over breakfast, a medical resident asked how Dr. Apgar would make a systematic assessment of a newborn. “That’s easy,” she replied. “You would do it like this.” Apgar jotted down five variables (heart rate, respiration, reflex, muscle tone, and color) and three scores (0, 1, or 2, depending on the robustness of each sign). Realizing that she might have made a breakthrough that any delivery room could implement, Apgar began rating infants by this rule one minute after they were born. A baby with a total score of 8 or above was likely to be pink, squirming, crying, grimacing, with a pulse of 100 or more—in good shape. A baby with a score of 4 or below was probably bluish, flaccid, passive, with a slow or weak pulse—in need of immediate intervention. Applying Apgar’s score, the staff in delivery rooms finally had consistent standards for determining which babies were in trouble, and the formula is credited for an important contribution to reducing infant mortality. The Apgar test is still used every day in every delivery room.

It starts with what customers first see when they visit our Web site. In the United States, we offer free shipping both ways to make the transaction as easy as possible and risk-free for our customers. A lot of customers will order five different pairs of shoes, try them on with five different outfits in the comfort of their living rooms, and then send back the ones that don’t fit or they simply don’t like—free of charge. The additional shipping costs are expensive for us, but we really view those costs as a marketing expense. We also offer a 365-day return policy for people who have trouble committing or making up their minds. At most Web sites, the contact information is usually buried at least five links deep and even when you find it, it’s a form or e-mail address that you can only contact once. We take the exact opposite approach. We put our phone number (1-800-927-7671) at the top of every single page of our Web site, because we actually want to talk to our customers. And we staff our call center 24/7. I personally think it’s kind of funny when I attend marketing or branding conferences and

French said: “It’s like this with us, baby. We’re coppers and everybody hates our guts. And as if we didn’t have enough trouble, we have to have you. As if we didn’t get pushed around enough by the guys in the corner offices, the City Hall gang, the day chief, the night chief, the Chamber of Commerce, His Honor the Mayor in his paneled office four times as big as the three lousy rooms the whole homicide staff has to work out of. As if we didn’t have to handle one hundred and fourteen homicides last year out of three rooms that don’t have enough chairs for the whole duty squad to sit down in at once. We spend our lives turning over dirty underwear and sniffing rotten teeth. We go up dark stairways to get a gun punk with a skinful of hop and sometimes we don’t get all the way up, and our wives wait dinner that night and all the other nights. We don’t come home any more. And nights we do come home, we come home so goddam tired we can’t eat or sleep or even read the lies the papers print about us. So we lie awake in the dark in a cheap house on a cheap street and listen to the drunks down the block having fun. And just about the time we drop off the phone rings and we get up and start all over again. Nothing we do is right, not ever. Not once. If we get a confession, we beat it out of the guy, they say, and some shyster calls us Gestapo in court and sneers at us when we muddle our grammar. If we make a mistake they put us back in uniform on Skid Row and we spend the nice cool summer evenings picking drunks out of the gutter and being yelled at by whores and taking knives away from greaseballs in zoot suits. But all that ain’t enough to make us entirely happy. We got to have you.” He stopped and drew in his breath. His face glistened a little as if with sweat. He leaned forward from his hips. “We got to have you,” he repeated. “We got to have sharpers with private licenses hiding information and dodging around corners and stirring up dust for us to breathe in. We got to have you suppressing evidence and framing set-ups that wouldn’t fool a sick baby. You wouldn’t mind me calling you a goddam cheap double-crossing keyhole peeper, would you, baby?” “You want me to mind?” I asked him. He straightened up. “I’d love it,” he said. “In spades redoubled.

The ITU had had a busy week and there were ten patients in the large and brightly-lit warehouse of a room, all but one of them unconscious, lying on their backs and attached to a forest of machinery with flashing lights and digital read-outs the colour of rubies and emeralds. Each patient has their own nurse, and in the middle of the room there is a large desk with computer monitors and many members of staff talking on the phone or working on the computers or snatching a plastic cup of tea in between carrying out the constant tasks that are needed in intensive care.

In the early 1970s, racial and gender discrimination was still prevalent. The easy camaraderie prevailing in the operating room evaporated at the completion of surgical procedures. There was an unspoken pecking order of seating arrangements at lunch among my fellow physicians. At the top were the white male 'primary producers' in prestigious surgical specialties. They were followed by the internists. Next came the general practitioners. Last on the list were the hospital-based physicians: the radiologists, pathologists and anaesthesiologists - especially non-white, female ones like me. Apart from colour, we were shunned because we did not bring in patients ourselves but, like vultures, lived off the patients generated by other doctors. We were also resented because being hospital-based and not having to rent office space or hire nursing staff, we had low overheads. Since a physician's number of admissions to the hospital and referral pattern determined the degree of attention and regard accorded by colleagues, it was safe for our peers to ignore us and target those in position to send over income-producing referrals. This attitude was mirrored from the board of directors all the way down to the orderlies.

Hud took a wave out and then bailed once it all started to crumble. When he popped back out of the water, he saw Jay and Kit both floating on their boards, bickering. He spotted Nina walking out of the ocean. He watched her walk her board back over to her shed. She made her way up the steep stairs that led to her home. Hud knew she was heading in to welcome the cleaning staff. She was going to offer them all a glass of water or iced tea. If one of them broke a plate or a vase, if they forgot a room, if they didn’t make the beds the way Nina liked, she would still thank them profusely. She would overtip them.

Together with an elderly artist (I regret that I don't remember his name) he occupied a separate room in the barracks. And there Yuri painted for nothing schmaltzy pictures such as Nero's Feast and the Chorus of Elves and the like for the German officers on the commandant's staff. In return, he was given food. The slops for which the POW officers stood in line with their mess tins from 6 a.m. on, while the Ordners beat them with sticks and the cooks with ladles, were not enough to sustain life. At evening, Yuri could see from the windows of their room the one and only picture for which his artistic talent had been given him: the evening mist hovering above a swampy meadow encircled by barbed wire; a multitude of bonfires; and, around the bonfires, beings who had once been Russian officers but had now become beastlike creatures who gnawed the bones of dead horses, who baked patties from potato rinds, who smoked manure and were all swarming with lice. Not all those two-legged creatures had died as yet. Not all of them had yet lost the capacity for intelligible speech, and one could see in the crimson reflections of the bonfires how a belated understanding was dawning on those faces which were descending to the Neanderthal.

Like many doctors, I was frankly traumatized by some of the experiences I had early on in my career. When you lean over a patient in an emergency room, trying to bring a dead body back to life, you are entirely focused on the job at hand. On the other side of a thin curtain, you can hear that person’s husband or wife howling and wailing, knowing that the person they loved and lived with for fifty years is dying, begging the staff to do all they can, phoning their children, struggling to speak through tears to form the words and communicate the horror, telling them to come, quickly. I have memories from cubicles that I will never be able to deal with, and they upset me even now.

John Isidore said, “I found a spider.” The three androids glanced up, momentarily moving their attention from the TV screen to him. “Let’s see it,” Pris said. She held out her hand. Roy Baty said, “Don’t talk while Buster is on.” “I’ve never seen a spider,” Pris said. She cupped the medicine bottle in her palms, surveying the creature within. “All those legs. Why’s it need so many legs, J. R.?” “That’s the way spiders are,” Isidore said, his heart pounding; he had difficulty breathing. “Eight legs.” Rising to her feet, Pris said, “You know what I think, J. R.? I think it doesn’t need all those legs.” “Eight?” Irmgard Baty said. “Why couldn’t it get by on four? Cut four off and see.” Impulsively opening her purse, she produced a pair of clean, sharp cuticle scissors, which she passed to Pris. A weird terror struck at J. R. Isidore. Carrying the medicine bottle into the kitchen, Pris seated herself at J. R. Isidore’s breakfast table. She removed the lid from the bottle and dumped the spider out. “It probably won’t be able to run as fast,” she said, “but there’s nothing for it to catch around here anyhow. It’ll die anyway.” She reached for the scissors. “Please,” Isidore said. Pris glanced up inquiringly. “Is it worth something?” “Don’t mutilate it,” he said wheezingly. Imploringly. With the scissors, Pris snipped off one of the spider’s legs. In the living room Buster Friendly on the TV screen said, “Take a look at this enlargement of a section of background. This is the sky you usually see. Wait, I’ll have Earl Parameter, head of my research staff, explain their virtually world-shaking discovery to you.” Pris clipped off another leg, restraining the spider with the edge of her hand. She was smiling. “Blowups of the video pictures,” a new voice from the TV said, “when subjected to rigorous laboratory scrutiny, reveal that the gray backdrop of sky and daytime moon against which Mercer moves is not only not Terran—it is artificial.” “You’re missing it!” Irmgard called anxiously to Pris; she rushed to the kitchen door, saw what Pris had begun doing. “Oh, do that afterward,” she said coaxingly. “This is so important, what they’re saying; it proves that everything we believed—” “Be quiet,” Roy Baty said. “—is true,” Irmgard finished. The TV set continued, “The ‘moon’ is painted; in the enlargements, one of which you see now on your screen, brush strokes show. And there is even some evidence that the scraggly weeds and dismal, sterile soil—perhaps even the stones hurled at Mercer by unseen alleged parties—are equally faked. It is quite possible in fact that the ‘stones’ are made of soft plastic, causing no authentic wounds.” “In other words,” Buster Friendly broke in, “Wilbur Mercer is not suffering at all.” The research chief said, “We at last managed, Mr. Friendly, to track down a former Hollywood special-effects man, a Mr. Wade Cortot, who flatly states, from his years of experience, that the figure of ‘Mercer’ could well be merely some bit player marching across a sound stage. Cortot has gone so far as to declare that he recognizes the stage as one used by a now out-of-business minor moviemaker with whom Cortot had various dealings several decades ago.” “So according to Cortot,” Buster Friendly said, “there can be virtually no doubt.” Pris had now cut three legs from the spider, which crept about miserably on the kitchen table, seeking a way out, a path to freedom. It found none.

I've always believed that culture is defined and created from the top down, but it comes to life from the bottom up. This meant that I had to build our culture by working with the leadership group (i.e., the owner, general manager, and executives), the coaching staff, and the football team. To strengthen the culture among the leadership group, it was important to reiterate to the owner, team president, and general manager the shared beliefs, values, and expectations that we had discussed in depth when I was interviewing for the head coaching position. It was important to have collaborative conversations on a regular basis to discuss the changes we were making and why we were making them.

THEY WALKED UP TO the front door, rang the bell. Del scratched his neck and looked at the yellow bug light and said, “I feel like a bug.” “You look like a bug. You fall down out there?” “About four times. We weren’t running so much as staggering around. Potholes full of water . . . I see you kept your French shoes nice and dry.” “English. English shoes . . . French shirts. Italian suits. Try to remember that.” “Makes my nose bleed,” Del said. The door opened, and Green looked out: she was still fully dressed, including the jacket that covered her gun and the fashionable shoes that she could run in. She took a long look at Del, and asked, “Where’re Dannon and Carver?” “Dead,” Lucas said. “Where’s Grant?” “In the living room.” “You want to invite us in?” She opened the door, and they stepped inside, and followed her to the living room. Grant was there, still dressed as she had been on the stage; she was curled in an easy chair, with a drink in her hand, high heels on the floor beside her. Schiffer was lying on a couch, barefoot; a couple of Taryn’s staff people, a young woman and a young man, were sitting on the floor, making a circle. Another man, heavier and older, was sitting in a leather chair facing Grant. Lucas didn’t recognize him, but recognized the type: a guy who knew where all the notional bodies were buried, a guy who could get the vice president on the telephone.

My husband, Eric, has a joke he likes to say: “Ask Jessica to sing about Jesus or America, and she’ll be there. Super Bowl, backyard cookout, whatever you got, she’s coming to sing ‘God Bless America.’ ” And he’s right. Growing up in Texas, I sang that song over and over. From Memorial Day parades to Veteran’s Day pancake breakfasts—I was your girl. When I sang it at the East Room of the White House, I finally found out I had been flubbing the lyrics all those years. I was there to kick off the USO holiday tour for troops fighting in Afghanistan. It was the first time they let celebrities in after 9/11, because, well, they were busy. It was surreal to hear President Bush speak, thanking the chairman of the Joint Chiefs of Staff for his service, the transportation secretary for keeping the airlines safe. And then he added, “I want to thank Rob Schneider and Jessica Simpson as well.” They asked me to sing “God Bless America,” and I gave it my all. President Bush was in the front row, right next to Laura, and I watched him quietly sing along, his mouth moving along with mine. Something went wrong after we got to the mountains, though. I said, “to the rivers,” just like I always did, and, well, he knew it was “the prairies.” I was so embarrassed that I apologized to him and Mrs. Bush after. “I swear all this time I thought it was rivers!” I said. “That’s okay, Jessica,” he said. “God blessed the rivers, too.

It was December 15, 2012, the day after twenty-year-old Adam Lanza fatally shot twenty children between six and seven years old, as well as six adult staff members, at Sandy Hook Elementary School in Newtown, Connecticut. I remember thinking, Maybe if all the mothers in the world crawled on their hands and knees toward those parents in Newtown, we could take some of the pain away. We could spread their pain across all of our hearts. I would do it. Can’t we find a way to hold some of it for them? I’ll take my share. Even if it adds sadness to all my days. My friends and I didn’t rush to start a fund that day. We didn’t storm the principal’s office at our kids’ school asking for increased security measures. We didn’t call politicians or post on Facebook. We would do all that in the days to come. But the day right after the shooting, we just sat together with nothing but the sound of occasional weeping cutting through the silence. Leaning in to our shared pain and fear comforted us. Being alone in the midst of a widely reported trauma, watching endless hours of twenty-four-hour news or reading countless articles on the Internet, is the quickest way for anxiety and fear to tiptoe into your heart and plant their roots of secondary trauma. That day after the mass killing, I chose to cry with my friends, then I headed to church to cry with strangers. I couldn’t have known then that in 2017 I would speak at a fund-raiser for the Resiliency Center of Newtown and spend time sitting with a group of parents whose children were killed at Sandy Hook. What I’ve learned through my work and what I heard that night in Newtown makes one thing clear: Not enough of us know how to sit in pain with others. Worse, our discomfort shows up in ways that can hurt people and reinforce their own isolation. I have started to believe that crying with strangers in person could save the world. Today there’s a sign that welcomes you to Newtown: WE ARE SANDY HOOK. WE CHOOSE LOVE. That day when I sat in a room with other mothers from my neighborhood and cried, I wasn’t sure what we were doing or why. Today I’m pretty sure we were choosing love in our own small way.

Within Room 40 itself, however, management of day-to-day operations fell largely, if informally, to Cdr. Herbert Hope, recruited in November 1914 to bring naval expertise to the interpretation of intercepted messages. His savvy was badly needed, for the group’s staff were not navy officers but civilians recruited for their skill at mathematics and German and whatever else it was that made a man good at breaking codes and ciphers. The roster came to include a pianist, a furniture expert, a parson from northern Ireland, a wealthy London financier, a past member of the Scottish Olympic hockey team, and a dapper operative named C. Somers Cocks, who, according to one early member, William F. Clarke, was “chiefly remarkable for his spats.

I pulled Slayer from its sheath and pushed the door open with my fingertips. It swung soundlessly on well-greased hinges. Through the hallway, I saw the living room lamp glowing with soothing yellow light. I smelled coffee. Who breaks into a house, turns on the lights, and makes coffee? I padded into the living room on soft feet, Slayer ready. “Loud and clumsy, like a baby rhino,” said a familiar voice. I stepped into the living room. Curran sat on my couch, reading my favorite paperback. His hair was back to its normal short length. His face was clean shaven. He looked nothing like the dark, demonic figure who shook a would-be god’s head on a field a month ago. I thought he had forgotten about me. I had been quite happy to stay forgotten. “The Princess Bride?” he said, flipping the book over. “What are you doing in my house?” Let himself in, had he? Made himself comfortable, as if he owned the place. “Did everything go well with Julie?” “Yes. She didn’t want to stay, but she’ll make friends quickly, and the staff seems sensible.” I watched him, not quite sure where we stood. “I meant to tell you but haven’t gotten a chance. Sorry about Bran. I didn’t like him, but he died well.” “Yes, he did. I’m sorry about your people. Many losses?” A shadow darkened his face. “A third.” He had taken a hundred with him. At least thirty people had never come back. The weight of their deaths pressed on both of us. Curran turned the book over in his hands. “You own words of power.” He knew what a word of power was. Lovely. I shrugged. “Picked up a couple here and there. What happened in the Gap was a one shot deal. I won’t be that powerful again.” At least not until the next flare. “You’re an interesting woman,” he said. “Your interest has been duly noted.” I pointed to the door. He put the book down. “As you wish.” He rose and walked past me. I lowered my sword, expecting him to pass, but suddenly he stepped in dangerously close. “Welcome home. I’m glad you made it. There is coffee in the kitchen for you.” My mouth gaped open. He inhaled my scent, bent close, about to kiss me . . . I just stood there like an idiot. Curran smirked and whispered in my ear instead. “Psych.” And just like that, he was out the door and gone. Oh boy.

The lady is ninety-two years old, petite, well poised, and proud. She is fully dressed each morning by eight o’clock, with her hair fashionably coiffed and her makeup perfectly applied, in spite of the fact that she is legally blind. Today she has moved to a nursing home. Her husband of seventy years recently passed away, making this move necessary. After many hours of waiting patiently in the lobby of the nursing home, she smiles sweetly when told her room was ready. As she maneuvers her walker to the elevator, the staff person provides a visual description of her tiny room, including the eyelet curtains that have been hung on her window. “I love it,” she states with the enthusiasm of an eight-year-old having just been presented with a new puppy. “Mrs. Jones, you haven’t seen the room… just wait,” the staff person says. Then Mrs. Jones speaks these words: “That does not have anything to do with it,” she gently replies. “Happiness is something you decide on ahead of time. Whether I like the room or not does not depend on how the furniture is arranged. It is how I arrange my mind that matters. I have already decided to love it. It is a decision I make every morning when I wake up. I have a choice. I can spend the day in bed recounting the difficulty I have with the parts of my body that no longer work, or I can get out of bed and be thankful for the ones that do work. Each day is a gift, and as long as my eyes open, I will focus on the new day and all of the happy memories I have stored away… just for this time in my life.

To the door of an inn in the provincial town of N. there drew up a smart britchka—a light spring-carriage of the sort affected by bachelors, retired lieutenant-colonels, staff-captains, land-owners possessed of about a hundred souls, and, in short, all persons who rank as gentlemen of the intermediate category. In the britchka was seated such a gentleman—a man who, though not handsome, was not ill-favoured, not over-fat, and not over-thin. Also, though not over-elderly, he was not over-young. His arrival produced no stir in the town, and was accompanied by no particular incident, beyond that a couple of peasants who happened to be standing at the door of a dramshop exchanged a few comments with reference to the equipage rather than to the individual who was seated in it. "Look at that carriage," one of them said to the other. "Think you it will be going as far as Moscow?" "I think it will," replied his companion. "But not as far as Kazan, eh?" "No, not as far as Kazan." With that the conversation ended. Presently, as the britchka was approaching the inn, it was met by a young man in a pair of very short, very tight breeches of white dimity, a quasi-fashionable frockcoat, and a dickey fastened with a pistol-shaped bronze tie-pin. The young man turned his head as he passed the britchka and eyed it attentively; after which he clapped his hand to his cap (which was in danger of being removed by the wind) and resumed his way. On the vehicle reaching the inn door, its occupant found standing there to welcome him the polevoi, or waiter, of the establishment—an individual of such nimble and brisk movement that even to distinguish the character of his face was impossible. Running out with a napkin in one hand and his lanky form clad in a tailcoat, reaching almost to the nape of his neck, he tossed back his locks, and escorted the gentleman upstairs, along a wooden gallery, and so to the bedchamber which God had prepared for the gentleman's reception. The said bedchamber was of quite ordinary appearance, since the inn belonged to the species to be found in all provincial towns—the species wherein, for two roubles a day, travellers may obtain a room swarming with black-beetles, and communicating by a doorway with the apartment adjoining. True, the doorway may be blocked up with a wardrobe; yet behind it, in all probability, there will be standing a silent, motionless neighbour whose ears are burning to learn every possible detail concerning the latest arrival. The inn's exterior corresponded with its interior. Long, and consisting only of two storeys, the building had its lower half destitute of stucco; with the result that the dark-red bricks, originally more or less dingy, had grown yet dingier under the influence of atmospheric changes. As for the upper half of the building, it was, of course, painted the usual tint of unfading yellow. Within, on the ground floor, there stood a number of benches heaped with horse-collars, rope, and sheepskins; while the window-seat accommodated a sbitentshik[1], cheek by jowl with a samovar[2]—the latter so closely resembling the former in appearance that, but for the fact of the samovar possessing a pitch-black lip, the samovar and the sbitentshik might have been two of a pair.

The British constitution was full of powers that existed, often for historical reasons, but were never used. Monarchs could theoretically refuse to sign Bills into law, for example, or declare war without the sanction of Parliament, but long before George VI’s time they did neither. Churchill’s ability as minister of defence to overrule the Chiefs of Staff, a prerogative he never exercised, was one of these. There were plenty of fraught meetings over the next five years, so tense that one can see where Churchill’s signet ring dug a groove into the arm of his chair in the Central War Rooms when he rubbed and thumped it, but they did not go beyond the bounds of acceptable disagreements among gentlemen (although the handsets of telephones regularly had to be changed as Churchill banged them on the desk when he got bad connections).

Code Blue! We’re losing him!” The EMTs hustled the gurney containing Erik Dawson’s broken body into the operating room where the surgical team waited. The nursing staff literally ripped his clothes off as they worked to stabilize him. “What do we have here?” the lead surgeon asked. His assistant didn’t bother to look up as she answered, “Auto accident. An eighteen- wheeler smashed his car into a guardrail.” The lead surgeon whistled through his teeth. “It’s a miracle he’s still breathing. Let’s keep him that way.” As the surgical team moved into action with skill born of practice, Erik drifted on the fringes of consciousness. Erik’s thoughts raced. What? Where? Anesthesia put him under, but as the doctors began their work and his parents prayed fervently in the waiting room, Erik spasmed and stopped breathing. Family Matters, from Home Again

When Camilla and her husband joined Prince Charles on a holiday in Turkey shortly before his polo accident, she didn’t complain just as she bore, through gritted teeth, Camilla’s regular invitations to Balmoral and Sandringham. When Charles flew to Italy last year on a sketching holiday, Diana’s friends noted that Camilla was staying at another villa a short drive away. On her return Mrs Parker-Bowles made it quite clear that any suggestion of impropriety was absurd. Her protestations of innocence brought a tight smile from the Princess. That changed to scarcely controlled anger during their summer holiday on board a Greek tycoon’s yacht. She quietly simmered as she heard her husband holding forth to dinner-party guests about the virtues of mistresses. Her mood was scarcely helped when, later that evening, she heard him chatting on the telephone to Camilla. They meet socially on occasion but, there is no love lost between these two women locked into an eternal triangle of rivalry. Diana calls her rival “the rotweiller” while Camilla refers to the Princess as that “ridiculous creature”. At social engagements they are at pains to avoid each other. Diana has developed a technique in public of locating Camilla as quickly as possible and then, depending on her mood, she watches Charles when he looks in her direction or simply evades her gaze. “It is a morbid game,” says a friend. Days before the Salisbury Cathedral spire appeal concert Diana knew that Camilla was going. She vented her frustration in conversations with friends so that on the day of the event the Princess was able to watch the eye contact between her husband and Camilla with quiet amusement. Last December all those years of pent-up emotion came flooding out at a memorial service for Leonora Knatchbull, the six-year-old daughter of Lord and Lady Romsey, who tragically died of cancer. As Diana left the service, held at St James’s Palace, she was photographed in tears. She was weeping in sorrow but also in anger. Diana was upset that Camilla Parker Bowles who had only known the Romseys for a short time was also present at such an intimate family service. It was a point she made vigorously to her husband as they travelled back to Kensington Palace in their chauffeur-driven limousine. When they arrived at Kensington Palace the Princess felt so distressed that she ignored the staff Christmas party, which was then in full swing, and went to her sitting-room to recover her composure. Diplomatically, Peter Westmacott, the Wales’s deputy private secretary, sent her avuncular detective Ken Wharfe to help calm her.

From around the periphery of the city the Marine battalion staffs arrived in small clusters of Humvees and LAVs, dismounting outside the walls of the MEF, striding in tight groups through the makeshift plywood door into the alcove of the stone mansion that served as the regi-mental HQ, draping their ceramic armor vests and Kevlar helmets over the wooden racks that lined the wall outside the conference room. Several carried M4 carbines or M16s, while others wore pistols on their hips or in shoulder holsters. It was like a meeting of knights in the fifteenth century—large, purposeful men neatly arraying their armor before sitting down at the banquet table to discuss the business of making war. The mood was upbeat, with many smiles exchanged. The dickering was over. It was time to finish the task. They stood talking until Col Toolan strode in; then they took seats around a long, square table with a huge photomap of Fallujah on the wall.

The following morning, Tuesday, November 19—the first morning of the summit—tragedy struck. The president went into the boy’s bedroom to sprinkle fish food into the bowl and one of the goldfish was belly up. Obviously it wasn’t the president’s fault, but he felt terrible about it and was genuinely upset. After all, he’d given his word that he would take care of the little boy’s goldfish, and now one of them was dead on his watch. He kept telling us how he felt responsible, which didn’t surprise any of us, because that’s the way he was. So he summoned a few people on his staff and told them that he needed to replace the goldfish. He sent a staffer to find a replacement goldfish, but it had to be one that looked just like the dead one. Later, he penned a handwritten note to the little boy, apologizing for what had happened, and put it in the boy’s room, himself. With all the other things he had on his mind, he was forever an old-school gentleman.

The solidity of the building, its quite interiors, the monumental presence of its white facade in the middle of the city- in all its deliberate order and calm, the hotel underlined its separateness from its setting. Its effect was felt most keenly by the menial staff, who traveled each day from their homes in the flood-threatened outskirts of Allahabad and approached their place of work with something like awe. They looked very ill at ease in their green uniforms and were obsequiously polite with guests, calling to mind the Indians who had come to serve in the new city of Allahabad built by the British after the rude shock of the Indian Mutiny of 1857, the city whose simple colonial geography was plain from my sixth-floor hostel room, the railway tracks partitioning the congested "black town," with its minarets and temple domes, from the tree-lined grid of "white town," where for a long period no Indians, apart from servants, could appear in native dress.

Anderson!" he snapped murderously, "if you can tear your attention from Miss Danner's bust, the rest of us will be able to finish this meeting." Lauren flushed a vivid pink, but the elderly Anderson turned a purple hue that might be indicative of an impending stroke. As soon as the last staff member had filed out of the conference room, Lauren ignored Mary's warning look and turned furiously on Nick. "I hope you're satisfied!" she hissed furiously. "You not only humiliated me, you nearly gave that poor old man a heart attack.What do you plan to do for an encore?" "Fire the first woman who opens her mouth," Nick retorted coldly. He walked around her and strode out of the conference room. Outraged past all reason, Lauren started after him, but Mary stopped her. "Don't argue with him," she said, gazing after Nick with a beatific smile on her face. She looked as if she had just witnessed a miracle. "In his present mood he'd fire you, and he'd regret that for the rest of his life.

She let herself be had. With two women in the room behind her and her staff wandering the halls, she relaxed into his hold and returned his kiss. He tasted of the tea, of the sweetness of sugar; he tasted like a very bad idea that she would soon regret, but not now. Never now, while he kissed her yet. His hand skimmed down her body, shaping her breast. She opened her eyes and discovered him watching her, so blue his eyes were, and his palm over her stiffening nipple suddenly seemed to carry a message, too. The audacity of his touch, paired with the frank boldness of his look, made her laugh from sheer delight. She felt him grin against her mouth. His hand slipped farther yet, seizing her by the waist and pulling her more solidly against him. Her joints felt like melting waxworks, incapable of supporting her. She flung her arms around him and let him have all of her weight—and hit the wall harder yet as he stepped straight into her. Now she was doubly pinned, the tight, taut planes of his body as unyielding as the plaster behind her. Again he kissed her, harder yet, as though trying to convince her of something. What? What was the aim of his persuasion? She kissed him back eagerly, for did he not see? She was already convinced. She found his hair, soft and a touch too long, where it brushed against his collar. The skin beneath was hot and smooth. Her palm wrapped around his nape, and as she gripped him, she shuddered. This need felt elemental. Like hunger or thirst. From the entry hall far below came the sound of voices. They froze. Her eyes snapped open. His were so very, very blue. Someone would see them. They stood in plain view. His face turned into her neck. She heard, felt, the great breath he drew. Very low, against her skin, the roughness of his jaw abrading her, he spoke. “Friendship is not what I want.” Her hands broke free of her caution. They found his back, gathering in handfuls the soft wool of his jacket. Think. There were reasons, very good reasons, to discourage him. Money: he had none. Power: he had too much over her. He simply didn’t realize it.

If the British navy acted in response to every foretold movement of the German fleet, it risked revealing to Germany that its codes had been broken. In a secret internal memorandum, Admiral Oliver wrote that “the risk of compromising the codes ought only to be taken when the result would be worth it.” But what did “worth it” mean? Some of the men within Room 40 contended that much useful information was stockpiled and never used because the Admiralty staff—meaning Dummy Oliver—had an obsessive fear of revealing the Mystery. For the first two years of the war, even the commander in chief of the British fleet, Sir John Jellicoe, was denied direct access to Room 40’s decrypted intercepts, although he would seem to have been the one officer in the fleet most likely to benefit from the intelligence they conveyed. In fact, Jellicoe would not be formally introduced to the secret of Room 40, let alone given regular access to its intelligence, until November 1916, when the Admiralty, sensing bruised feelings, agreed to let him see a daily summary, which he was to burn after reading.

Dryness and the Dark Night”:2 A certain scientist devoted his life to developing a strain of butterfly that would be the most beautiful combination of colors ever seen on this planet. After years of experimentation, he was certain that he had a cocoon that would produce his genetic masterpiece. On the day that the butterfly was expected to emerge, he gathered together his entire staff. All waited breathlessly as the creature began to work its way out of the cocoon. It disengaged its right wing, its body, and most of its left wing. Just as the staff were ready to cheer and pass the champagne and cigars, they saw with horror that the extremity of the left wing of the butterfly was stuck in the mouth of the cocoon. The creature was desperately flapping its other wing to free itself. As it labored, it grew more and more exhausted. Each new effort seemed more difficult, and the intervals between efforts grew longer. At last the scientist, unable to bear the tension, took a scalpel and cut a tiny section from the mouth of the cocoon. With one final burst of strength, the butterfly fell free onto the laboratory table. Everybody cheered and reached for the cigars and the champagne. Then silence again descended on the room. Although the butterfly was free, it could not fly. . . The struggle to escape from the cocoon is nature’s way of forcing blood to the extremities of a butterfly’s wings so that when it emerges from the cocoon it can enjoy its new life and fly to its heart’s content. In seeking to save the creature’s life, the scientist had truncated its capacity to function. A butterfly that cannot fly is a contradiction in terms. This is a mistake that God is not going to make. The image of God watching Anthony has to be understood. God holds back his infinite mercy from rushing to the rescue when we are in temptation and difficulties. He will not actively intervene because the struggle is opening and preparing every recess of our being for the divine energy of grace. God is transforming us so that we can enjoy the divine life to the full once it has been established. If the divine help comes too soon, before the work of purification and healing has been accomplished, it may frustrate our ultimate ability to live the divine life.

It’s okay. And clearly you’re not the thief either or you’d hardly be hunting for the real one.” “I just want to clear my name.” “Understandable.” Mr Jackson applied the Band-Aid to his knee. On the desk, Angus noticed a second photo. Mr Jackson with his arm around a little girl. Five or six years old, maybe. “Who’s she?” he asked, indicating the picture. “My daughter. She died.” “I’m sorry,” he said again, not knowing what else to say. “She was in hospital for a long time. The staff were good to her.” Neither of them said anything for a time. “Look,” continued Mr Jackson, finally, “I think it’s great that you and your friend are trying to find the thief. But you have to be realistic about your chances. And you definitely don’t want to be going into any school rooms without permission like you did the other day or you will end up in even more trouble.” “Okay,” Angus said, standing up. “Just a thought,” said Mr Jackson, “but if you’re serious about finding the culprit, I’d look closer to home.” “Closer to home?” Angus didn’t understand. “The phone was found in your tidy tray, right?” “Yes, but—” Angus couldn’t finish as Mr Jackson’s own

Addicts should not be coerced into treatment, since in the long term coercion creates more problems than it solves. On the other hand, for those addicts who opt for treatment, there must be a system of publicly funded recovery facilities with clean rooms, nutritious food, and access to outdoors and nature. Well-trained professional staff need to provide medical care, counseling, skills training, and emotional support. Our current nonsystem is utterly inadequate, with its patchwork of recovery homes run on private contracts and, here and there, a few upscale addiction treatment spas for the wealthy. No matter how committed their staff and how helpful their services may be, they are a drop in comparison to the ocean of vast need. In the absence of a coordinated rehabilitation system, the efforts of individual recovery homes are limited and occur in a vacuum, with no follow-up. It may be thought that the cost of such a drug rehabilitation and treatment system would be exorbitant. No doubt the financial expenses would be great — but surely less than the funds now freely squandered on the War on Drugs, to say nothing of the savings from the cessation of drug-related criminal activity and the diminished burden on the health care system.

Pixie was still looking a little shell-shocked when they walked over to the desk. “This is Pixie, our studio manager. She’ll take your details when you’re ready.” “Hey, Pixie, pleased to meet you.” Trent had never seen Pixie so inanimate. She didn’t move to take the hand Dred had offered. “Pix?” Trent smirked as she quickly collected herself with a shake of her head, reaching her hand out. “Sorry. Miles away. Welcome to Second Circle.” “Nice tattoo you got there, Pixie. What are those?” “Flowers,” she mumbled. What the hell was up with Pixie? They’d had famous people in the studio before. Dred laughed. “I can see that. I was curious what kind.” The phone rang and Pixie jumped all over it, effectively cutting Dred off. “Sorry,” Trent apologized. “Fortunately, we’re generally pretty busy here. Want to take a seat and we can figure out what you’re looking for?” Trent started to walk to one of the beds toward the back of the studio. “We have a setup in the room back here if you want a bit more privacy.” Realizing Dred was no longer with him, he turned to see him still staring at Pixie’s back. “Hey dude,” he whispered, “we charge extra for checking out the staff’s asses.” “What? Oh … right, yeah. How much? I’d definitely pay extra for a closer view.

Madam, you can’t be more desperate than I.” He wound his arms around her and grunted. “The evidence is drooling on your stomach. I have not lost this erection for five days. Doral looks at me and winces. You have obliterated my dignity in front of my staff. I have become a laughingstock, a by-word for ‘pussy-whipped male’. Every time I walk into a room, the conversation dies. I entered the mess hall, yesterday—530 officers and enlisted men. Silence, Fleur. Dead silence.” She sniffed. By the gods, this must be a unique experience for him. I’m certain he has never been the butt of the joke before. “I don’t think you appreciate the torture and humiliation you inflict. Do you know how uncomfortable it is to ride a horse when I’m like this? Do you know how disconcerting it is to discuss cavalry deployment with Major Truillo while I’m sporting a cockstand to rival a stud horse? I couldn't get the man to look me in the face. Worse, he thought I reacted to him.” She nuzzled her face into Ari’s chest and tried to contain her amusement. Her imagination supplied the picture of the very handsome, very homosexual, very short Major Truillo standing with covetous eyes riveted to Ari’s substantial erection, all the while discussing the dry topic of cavalry placement. “For half an hour all I saw was the top of his head.” He paused for a moment then threw out, “He has a bald spot.

Cohen continued to struggle with his own well-being. Even though he had achieved his life’s dream of running his own firm, he was still unhappy, and he had become dependent on a psychiatrist named Ari Kiev to help him manage his moods. In addition to treating depression, Kiev’s other area of expertise was success and how to achieve it. He had worked as a psychiatrist and coach with Olympic basketball players and rowers trying to improve their performance and overcome their fear of failure. His background building athletic champions appealed to Cohen’s unrelenting need to dominate in every transaction he entered into, and he started asking Kiev to spend entire days at SAC’s offices, tending to his staff. Kiev was tall, with a bushy mustache and a portly midsection, and he would often appear silently at a trader’s side and ask him how he was feeling. Sometimes the trader would be so startled to see Kiev there he’d practically jump out of his seat. Cohen asked Kiev to give motivational speeches to his employees, to help them get over their anxieties about losing money. Basically, Kiev was there to teach them to be ruthless. Once a week, after the market closed, Cohen’s traders would gather in a conference room and Kiev would lead them through group therapy sessions focused on how to make them more comfortable with risk. Kiev had them talk about their trades and try to understand why some had gone well and others hadn’t. “Are you really motivated to make as much money as you can? This guy’s going to help you become a real killer at it,” was how one skeptical staff member remembered Kiev being pitched to them. Kiev’s work with Olympians had led him to believe that the thing that blocked most people was fear. You might have two investors with the same amount of money: One was prepared to buy 250,000 shares of a stock they liked, while the other wasn’t. Why? Kiev believed that the reluctance was a form of anxiety—and that it could be overcome with proper treatment. Kiev would ask the traders to close their eyes and visualize themselves making trades and generating profits. “Surrendering to the moment” and “speaking the truth” were some of his favorite phrases. “Why weren’t you bigger in the trades that worked? What did you do right?” he’d ask. “Being preoccupied with not losing interferes with winning,” he would say. “Trading not to lose is not a good strategy. You need to trade to win.” Many of the traders hated the group therapy sessions. Some considered Kiev a fraud. “Ari was very aggressive,” said one. “He liked money.” Patricia, Cohen’s first wife, was suspicious of Kiev’s motives and believed that he was using his sessions with Cohen to find stock tips. From Kiev’s perspective, he found the perfect client in Cohen, a patient with unlimited resources who could pay enormous fees and whose reputation as one of the best traders on Wall Street could help Kiev realize his own goal of becoming a bestselling author. Being able to say that you were the

Moscow can be a cold, hard place in winter. But the big old house on Tverskoy Boulevard had always seemed immune to these particular facts, the way that it had seemed immune to many things throughout the years. When breadlines filled the streets during the reign of the czars, the big house had caviar. When the rest of Russia stood shaking in the Siberian winds, that house had fires and gaslight in every room. And when the Second World War was over and places like Leningrad and Berlin were nothing but rubble and crumbling walls, the residents of the big house on Tverskoy Boulevard only had to take up a hammer and drive a single nail—to hang a painting on the landing at the top of the stairs—to mark the end of a long war. The canvas was small, perhaps only eight by ten inches. The brushstrokes were light but meticulous. And the subject, the countryside near Provence, was once a favorite of an artist named Cézanne. No one in the house spoke of how the painting had come to be there. Not a single member of the staff ever asked the man of the house, a high-ranking Soviet official, to talk about the canvas or the war or whatever services he may have performed in battle or beyond to earn such a lavish prize. The house on Tverskoy Boulevard was not one for stories, everybody knew. And besides, the war was over. The Nazis had lost. And to the victors went the spoils. Or, as the case may be, the paintings. Eventually, the wallpaper faded, and soon few people actually remembered the man who had brought the painting home from the newly liberated East Germany. None of the neighbors dared to whisper the letters K-G-B. Of the old Socialists and new socialites who flooded through the open doors for parties, not one ever dared to mention the Russian mob. And still the painting stayed hanging, the music kept playing, and the party itself seemed to last—echoing out onto the street, fading into the frigid air of the night. The party on the first Friday of February was a fund-raiser—though for what cause or foundation, no one really knew. It didn’t matter. The same people were invited. The same chef was preparing the same food. The men stood smoking the same cigars and drinking the same vodka. And, of course, the same painting still hung at the top of the stairs, looking down on the partygoers below. But one of the partygoers was not, actually, the same. When she gave the man at the door a name from the list, her Russian bore a slight accent. When she handed her coat to a maid, no one seemed to notice that it was far too light for someone who had spent too long in Moscow’s winter. She was too short; her black hair framed a face that was in every way too young. The women watched her pass, eyeing the competition. The men hardly noticed her at all as she nibbled and sipped and waited until the hour grew late and the people became tipsy. When that time finally came, not one soul watched as the girl with the soft pale skin climbed the stairs and slipped the small painting from the nail that held it. She walked to the window. And jumped. And neither the house on Tverskoy Boulevard nor any of its occupants ever saw the girl or the painting again.

What are you doing here?” He wasn’t annoyed, exactly. He just seemed to find my presence unexpected, the way you might be surprised to discover your dog in the living room instead of in its crate. A different young staffer would have handled the situation gracefully. Perhaps they might have tried a high-minded approach: “I’m here to serve my country.” Or they might have kept things simple: “I’m hoping to catch typos.” Here is what I did instead. First, in a misguided effort to appear casual, I gave the leader of the free world a smile reminiscent of a serial killer who knows the jig is up. Then I said the following: “Oh, I’m just watching.” POTUS took a shallow breath through his nose. He raised his eyebrows, looked at our cameraman, and sighed. “It always makes me nervous when Litt’s around.” I’m 90 percent sure President Obama was half joking. Still, two months later, on my final POTUS trip, my stomach full of arugula and Brie, I was careful to avoid his eyes. Backstage in Detroit, POTUS went through his usual prespeech routine, shaking hands with the prompter operators and joking with personal aides. Then he stepped onstage to remind a roomful of autoworkers about the time he saved their industry seven years before. I had written plenty of auto speeches for President Obama. There was nothing especially new in this one. But as POTUS reached his closing paragraph, my eyes filled with tears. I had tried to prepare myself for each milestone: my last set of remarks for the president, my last ride in the motorcade, my last flight on Air Force One. Still, the nostalgia left me reeling. I fled the staff viewing area and found a men’s room. With my left hand, I steadied myself against the sink. With my right, I held all but the first page of my speech. You’re supposed to be an adult, I reminded myself. And adults don’t cry in front of their boss’s boss.

Mattis and Gary Cohn had several quiet conversations about The Big Problem: The president did not understand the importance of allies overseas, the value of diplomacy or the relationship between the military, the economy and intelligence partnerships with foreign governments. They met for lunch at the Pentagon to develop an action plan. One cause of the problem was the president’s fervent belief that annual trade deficits of about $500 billion harmed the American economy. He was on a crusade to impose tariffs and quotas despite Cohn’s best efforts to educate him about the benefits of free trade. How could they convince and, in their frank view, educate the president? Cohn and Mattis realized they were nowhere close to persuading him. The Groundhog Day–like meetings on trade continued and the acrimony only grew. “Let’s get him over here to the Tank,” Mattis proposed. The Tank is the Pentagon’s secure meeting room for the Joint Chiefs of Staff. It might focus him. “Great idea,” Cohn said. “Let’s get him out of the White House.” No press; no TVs; no Madeleine Westerhout, Trump’s personal secretary, who worked within shouting distance of the Oval Office. There wouldn’t even be any looking out the window, because there were no windows in the Tank. Getting Trump out of his natural environment could do the trick. The idea was straight from the corporate playbook—a retreat or off-site meeting. They would get Trump to the Tank with his key national security and economic team to discuss worldwide strategic relations. Mattis and Cohn agreed. Together they would fight Trump on this. Trade wars or disruptions in the global markets could savage and undermine the precarious stability in the world. The threat could spill over to the military and intelligence community. Mattis couldn’t understand why the U.S. would want to pick a fight with allies, whether it was NATO, or friends in the Middle East, or Japan—or particularly with South Korea.

Vim?” “Sweetheart?” The whispered endearment spoken with sleepy sensuality had Sophie’s insides fluttering. Was this what married people did? Cuddled and talked in shadowed rooms, gave each other bodily warmth as they exchanged confidences? “What troubles you about going home?” He was quiet for a long moment, his breath fanning across her neck. Sophie felt him considering his words, weighing what to tell her, if anything. “I’m not sure exactly what’s amiss, and that’s part of the problem, but my associations with the place are not at all pleasant, either.” Was that…? His lips? The glancing caress to her nape made Sophie shiver despite the cocoon of blankets. “What do you think is wrong there?” Another kiss, more definite this time. “My aunt and uncle are quite elderly, though Uncle Bert and Aunt Essie seem the type to live forever. I’ve counted on them living forever. You even taste like flowers.” Ah, God, his tongue… a slow, warm, wet swipe of his tongue below her ear, like a cat, but smoother than a cat, more deliberate. “Nobody lives forever.” The nuzzling stopped. “This is lamentably so. My aunt writes to me that a number of family heirlooms have gone missing, some valuable in terms of coin, some in terms of sentiment.” His teeth closed gently on the curve of her ear. What was this? He wasn’t kissing her, exactly, nor fondling the parts other men had tried to grope in dark corners—though Sophie wished he might try some fondling. “Do you think you might have a thief among the servants?” He slipped her earlobe into his mouth and drew on it briefly. “Perhaps, though the staff generally dates back to before the Flood. We pay excellent wages; we pension those who seek retirement, those few who seek retirement.” “Is some sneak thief in the neighborhood preying on your relations, then?” It was becoming nearly impossible to remain passively lying on her side. She wanted to be on her back, kissing him, touching his hair, his face, his chest… “Or has some doughty old retainer merely misplaced some of the silver?” Vim muttered right next to her ear. “You’ll sort it out.

No Big Deal or the End of the World? Here’s something that should be obvious: People don’t like to have their grievances downplayed or dismissed. When that happens, even the smallest irritation can turn into an obsessive crusade. Imagine you’re staying at a hotel, and the air-conditioning isn’t working right. You call the front desk to mention it, and they say, oh yeah, they know about that, and someone is going to come fix that next week (after you’ve left). In the meantime, could you just open a window (down to that noisy, busy street)? Not a word of apology, no tone of contrition. Now what was a mild annoyance—that it’s 74F degrees when you like to sleep at 69F—is suddenly the end of the world! You swell with righteous fury, swear you’ll write a letter to management, and savage the hotel in your online review. Jean-Louis Gassée, who used to run Apple France, describes this situation as the choice between two tokens. When you deal with people who have trouble, you can either choose to take the token that says “It’s no big deal” or the token that says “It’s the end of the world.” Whichever token you pick, they’ll take the other. The hotel staff in the example above clearly took the “It’s no big deal” token and as a result forced you to take the “It’s the end of the world” token. But they could just as well have made the opposite choice. Imagine the staff answering something like this: “We’re so sorry. That’s clearly unacceptable! I can completely understand how it must be almost impossible to sleep when it’s so hot in your room. If I can’t fix this problem for you tonight, would you like me to refund your stay and help you find a different hotel room nearby? In any case, while we’re figuring out the solution, allow me to send up a bottle of ice water and some ice cream. We’re terribly sorry for this ordeal and we’ll do everything to make it right.” With an answer like that, you’re almost forced to pick the “It’s no big deal” token. Yeah, sure, some water and ice cream would be great! Everyone wants to be heard and respected. It usually doesn’t cost much to do, either. And it doesn’t really matter all that much whether you ultimately think you’re right and they’re wrong. Arguing with heated feelings will just increase the burn. Keep that in mind the next time you take a token. Which one are you leaving for the customer?

He ran long at the White House, and arrived late to his next meeting with Hillary Clinton, Jake Sullivan and Frank Ruggiero—their first major strategy session on Taliban talks after the secret meeting with A-Rod. She was waiting in her outer office, a spacious room paneled in white and gilt wood, with tasseled blue and pink curtains and an array of colorfully upholstered chairs and couches. In my time reporting to her later, I only ever saw Clinton take the couch, with guests of honor in the large chair kitty-corner to her. She’d left it open for him that day. “He came rushing in. . . . ” Clinton later said. “And, you know, he was saying ‘oh I’m so sorry, I’m so sorry.’ ” He sat down heavily and shrugged off his coat, rattling off a litany of his latest meetings, including his stop-in at the White House. “That was typical Richard. It was, like, ‘I’m doing a million things and I’m trying to keep all the balls in the air,’ ” she remembered. As he was talking, a “scarlet red” flush went up his face, according to Clinton. He pressed his hands over his eyes, his chest heaving. “Richard, what’s the matter?” Clinton asked. “Something horrible is happening,” he said. A few minutes later, Holbrooke was in an ambulance, strapped to a gurney, headed to nearby George Washington University Hospital, where Clinton had told her own internist to prepare the emergency room. In his typically brash style, he’d demanded that the ambulance take him to the more distant Sibley Memorial Hospital. Clinton overruled him. One of our deputies on the SRAP team, Dan Feldman, rode with him and held his hand. Feldman didn’t have his BlackBerry, so he scrawled notes on a State Department expense form for a dinner at Meiwah Restaurant as Holbrooke dictated messages and a doctor assessed him. The notes are a nonlinear stream of Holbrooke’s indomitable personality, slashed through with medical realities. “Call Eric in Axelrod’s office,” the first read. Nearby: “aortic dissection—type A . . . operation risk @ > 50 percent”—that would be chance of death. A series of messages for people in his life, again interrupted by his deteriorating condition: “S”—Secretary Clinton—“why always together for medical crises?” (The year before, he’d been with Clinton when she fell to the concrete floor of the State Department garage, fracturing her elbow.) “Kids—how much love them + stepkids” . . . “best staff ever” . . . “don’t let him die here” . . . “vascular surgery” . . . “no flow, no feeling legs” . . . “clot” . . . and then, again: “don’t let him die here want to die at home w/ his fam.” The seriousness of the situation fully dawning on him, Holbrooke turned to job succession: “Tell Frank”—Ruggiero—“he’s acting.” And finally: “I love so many people . . . I have a lot left to do . . . my career in public service is over.” Holbrooke cracked wise until they put him under for surgery. “Get me anything you need,” he demanded. “A pig’s heart. Dan’s heart.

And indeed at the hotel where I was to meet Saint-Loup and his friends the beginning of the festive season was attracting a great many people from near and far; as I hastened across the courtyard with its glimpses of glowing kitchens in which chickens were turning on spits, pigs were roasting, and lobsters were being flung alive into what the landlord called the ‘everlasting fire’, I discovered an influx of new arrivals (worthy of some Census of the People at Bethlehem such as the Old Flemish Masters painted), gathering there in groups, asking the landlord or one of his staff (who, if they did not like the look of them; would recommend accommodation elsewhere in the town) for board and lodging, while a kitchen-boy passed by holding a struggling fowl by its neck. Similarly, in the big dining-room, which I had passed through on my first day here on my way to the small room where my friend awaited me, one was again reminded of some Biblical feast, portrayed with the naïvety of former times and with Flemish exaggeration, because of the quantity of fish, chickens, grouse, woodcock, pigeons, brought in garnished and piping hot by breathless waiters who slid along the floor in their haste to set them down on the huge sideboard where they were carved immediately, but where – for many of the diners were finishing their meal as I arrived – they piled up untouched; it was as if their profusion and the haste of those who carried them in were prompted far less by the demands of those eating than by respect for the sacred text, scrupulously followed to the letter but naïvely illustrated by real details taken from local custom, and by a concern, both aesthetic and devotional, to make visible the splendour of the feast through the profusion of its victuals and the bustling attentiveness of those who served it. One of them stood lost in thought by a sideboard at the end of the room; and in order to find out from him, who alone appeared calm enough to give me an answer, where our table had been laid, I made my way forward through the various chafing-dishes that had been lit to keep warm the plates of latecomers (which did not prevent the desserts, in the centre of the room, from being displayed in the hands of a huge mannikin, sometimes supported on the wings of a duck, apparently made of crystal but actually of ice, carved each day with a hot iron by a sculptor-cook, in a truly Flemish manner), and, at the risk of being knocked down by the other waiters, went straight towards the calm one in whom I seemed to recognize a character traditionally present in these sacred subjects, since he reproduced with scrupulous accuracy the snub-nosed features, simple and badly drawn, and the dreamy expression of such a figure, already dimly aware of the miracle of a divine presence which the others have not yet begun to suspect. In addition, and doubtless in view of the approaching festive season, the tableau was reinforced by a celestial element recruited entirely from a personnel of cherubim and seraphim. A young angel musician, his fair hair framing a fourteen-year-old face, was not playing any instrument, it is true, but stood dreaming in front of a gong or a stack of plates, while less infantile angels were dancing attendance through the boundless expanse of the room, beating the air with the ceaseless flutter of the napkins, which hung from their bodies like the wings in primitive paintings, with pointed ends. Taking flight from these ill-defined regions, screened by a curtain of palms, from which the angelic waiters looked, from a distance, as if they had descended from the empyrean, I squeezed my way through to the small dining-room and to Saint-Loup’s table.