Staff Leaving Quotes

December 27, Noon. America, I might as well tell you this since your maids will tell you anyway. I've been thinking of the little things you do. Sometimes you hum when you walk around the palace. Sometimes when I come up to your room, I hear the melodies you've saved up in your heart spill out the doorway. The palace seems empty without them. I also miss your smell. I miss your perfume drifting off your hair when you turn to laugh at me or your scent radiating on your skin when we walk through the garden. It's intoxicating. So I went to your room to spray your perfume on my handkerchief, another silly little trick to make me feel like you were here. And as I was leaving your room, Mary caught me. I'm not sure what she was looking after since you're not here; but she saw me, shrieked, and a guard came running in to see what was wrong. He had his staff gripped, and his eyes flashed threateningly. I was nearly attacked. All because I missed your smell.

Eric approached the octagonal nurses’ station, and a blonde nurse looked up from her computer monitor, smiled, and pointed to examining room  D. Everybody recognized the hospital shrinks from the bright red W on their lanyard IDs. The W stood for Wright, the wing that contained the locked psych unit, but the staff teased that W stood for Wackos. He’d heard all the jokes— How do you tell the psychiatrists from the patients in the hospital? The patients get better and leave. Eric told the best psychiatrist jokes, though he never told the ones about psychiatrist’s kids. He didn’t think those were funny. He lived those.

If the director fired everyone here who might go mad, half the museum would be depopulated", Christine replied. She exaggerated, of course - I felt fairly confident less than a quarter of those who worked here could reasonably be said to have taken leave of their sanity at some point or another. The library staff would be rather decimated, though.

Pain is weakness leaving the body

Hi, I’m Jude Ryder Jamieson,” he began, extending his hand. I took it, shaking it. He held onto it when I tried to pull it back. “My mom left when I was thirteen. My dad’s serving a life sentence for killing a young kid. I spent the last five years in a boys’ home being bullied, beat, and abused by the kids, the staff, and even the goddamn dog. I sold drugs. I did drugs. I got arrested. A lot. I screwed a lot of faceless women.” He paused, sucking in a breath. “And then I met one whose face I couldn’t forget. I fell in love with her. I hurt her because I fell in love with her and was afraid she was going to leave me the way everyone else had.” He lifted his other hand, cradling mine between his. “I still love her.

So it’s without superpowers that you come home from the hospital with your newborn child and feel utterly abandoned and terrified. You look at the hospital staff as they discharge you from the maternity ward like they’re leaving you to die in the desert.

the extrovert assumption is so woven into the fabric of our culture that an employee may suffer reprimands for keeping his door closed (that is, if he is one of the lucky ones who has a door), for not lunching with other staff members, or for missing the weekend golf game or any number of supposedly morale-boosting celebrations. Half. More than half of us don’t want to play. We don’t see the point. For us, an office potluck will not provide satisfying human contact—we’d much rather meet a friend for an intimate conversation (even if that friend is a coworker). For us, the gathering will not boost morale — and will probably leave us resentful that we stayed an extra hour to eat stale cookies and make small talk. For us, talking with coworkers does not benefit our work—it sidetracks us.

I'm inside her twice before we leave the vineyard, once in the bed and again in the shower. As I drive her to the apartment, I chastise myself for not being more adventurous and having her throughout the house since all of the staff was gone. It would've been the perfect time. It will be difficult to pull that off once they are back.

So. I am not coming home next month. I have signed up for another one-year tour of duty. I simply can’t leave my post when the men need me. We don’t have enough experienced staff here. There. I can hear you screaming. If you knew me now, you’d understand. I am a combat nurse.

Likewise, if you take away the librarians and the staff, but leave the books, the computers, and the architecture, you will have a fine sculpture of a library that will become a snapshot of the community's past. But, if you threw out the books and the building and left a dedicated group of library professionals, you could invite the public in a they would construct the future.

Sternly she tried to frown the unseemly sensation down. Burgeon, indeed. She had heard of dried staffs, pieces of mere dead wood, suddenly putting forth fresh leaves, but only in legend. She was not in legend. She knew perfectly what was due to herself. Dignity demanded that she should have nothing to do with fresh leaves at her age; and yet there it was--the feeling that presently, that at any moment now, she might crop out all green.

Once Errol righted himself into some semblance of horsemanship, they set off at an easy canter. That is, the other horses set off at a canter, while Errol's horse settled into a teeth-shattering trot. After a hundred paces he could feel Horace's backbone through the saddle. The other riders pulled ahead without a backward glance, leaving him to his four-footed torture.

We often ask ourselves what world we are leaving to our children,” he once said. “We might want to ask, too: What children are we leaving to the world?

Everyone gawks as my good girl mask shatters into a thousand pieces, leaving a trail from the netball court to the staff room.

Dear Kai, The sun is probably streaming in through the big barn windows now, which means you're awake. And if you're awake, it means you're wondering where I went. I haven't run away from you, I promise. But I knew that today of all days, they'd need me in the house. Tatiana may be the head of our household now, but she's not the one our staff will look to in my mother's absence. And there is so much to do to prepare for the funeral. Also, I have to go tell my grandfather what has happened to his daughter. I don't want him to hear of her death from anyone but me. Thank you for last night. I wish I could say I don't know why you re the one I ran to,- you, Kai, not Tatiana or my father or even my grandfather. But I know why. And I have a confession to make. After you let me cry, after you let me sob and shout and choke on all that pain-after you did all that, and didn't say a word-I didn't fall asleep like you thought. Not right away. I lay there, wadded up into a ball, and you curved your body behind mine. You were barely touching me-your thigh against the edge of my hip, your arm draped lightly across my waist, your fingers entwined with mine. How many times have our hands touched, when we were passing each other tools or helping each other in and out of machines? Hundreds of times. Thousands. But last night was different. You cradled my hand in yours, palms up, our fingers curled in like a pair of fallen leaves. Fallen, maybe, but not dead. My hand never felt so alive. Every place you touched me sparked with energy. I couldn't sleep. Not like that. And so I bent my head, just the slightest bit, until my mouth reached our hands. I smelled the oil you never quite get off your fingers. I breathed in the scent of your skin. And then, as if that was all I was doing, just breathing, I let my bottom lip brush against your knuckle. Time stopped, I was sure you'd see through my ruse and pull away. I was sure you'd know that I was not asleep, that I was not just breathing. But you didn't move, so I did it again. And again. And in the third time, I let my top lip join my bottom. I kissed your hand, Kai. I didn't do it to thank you for letting me cry. For letting me sleep in your arms. I thought you should know. Yours, Elliot Dear Elliot, I know. When will I see you again? Yours, Kai

I am the Terrible Trivium, demon of petty tasks and worthless jobs, ogre of wasted effort, and monster of habit." The Humbug dropped his needle and stared in disbelief while Milo and Tock began to back away slowly. "Don't try to leave," he ordered, with a menacing sweep of his arm, "for there's so very much to do, and you still have over eight hundred years to go on the first job." "But why do only unimportant things?" asked Milo, who suddenly remembered how much time he spent each day doing them. "Think of all the trouble it saves," the man explained, and his face looked as if he'd be grinning an evil grin - if he could grin at all. "If you only do the easy and useless jobs, you'll never have to worry about the important ones which are so difficult. You just won't have the time. For there's always something to do to keep you from what you really should be doing, and if it weren't for that dreadful magic staff, you'd never know how much time you were wasting.

The resignations infuriated Elizabeth and Sunny. The following day, they summoned the staff for an all-hands meeting in the cafeteria. Copies of The Alchemist, Paulo Coelho’s famous novel about an Andalusian shepherd boy who finds his destiny by going on a journey to Egypt, had been placed on every chair. Still visibly angry, Elizabeth told the gathered employees that she was building a religion. If there were any among them who didn’t believe, they should leave. Sunny put it more bluntly: anyone not prepared to show complete devotion and unmitigated loyalty to the company should “get the fuck out.

There are only four types of officers. First, there are the lazy, stupid ones. Leave them alone, they do no harm. Second, there are the hard-working intelligent ones. They make excellent staff officers, ensuring that every detail is properly considered. Third, there are the hard-working, stupid ones. These people are a menace, and must be fired at once. They create irrelevant work for everybody. Finally, there are the intelligent lazy ones. They are suited for the highest office.

Well, hello there. And welcome. You must be the German gal.” I nodded, still not trusting myself to speak. “It's nice to meet you,” she said in a loud voice. “She's German, not deaf,” Henry murmured. “This is Mrs. Price. She takes care of the staff.

The same kind of things as the rest. A sword that isn’t a sword, a golden crown of laurel leaves, a beggar’s staff, you pouring water on sand, a bloody hand and a white-hot iron, three women standing over a funeral bier with you on it, black rock wet with blood—

When I close my eyes to see, to hear, to smell, to touch a country I have known, I feel my body shake and fill with joy as if a beloved person had come near me. A rabbi was once asked the following question: ‘When you say that the Jews should return to Palestine, you mean, surely, the heavenly, the immaterial, the spiritual Palestine, our true homeland?’ The rabbi jabbed his staff into the ground in wrath and shouted, ‘No! I want the Palestine down here, the one you can touch with your hands, with its stones, its thorns and its mud!’ Neither am I nourished by fleshless, abstract memories. If I expected my mind to distill from a turbid host of bodily joys and bitternesses an immaterial, crystal-clear thought, I would die of hunger. When I close my eyes in order to enjoy a country again, my five senses, the five mouth-filled tentacles of my body, pounce upon it and bring it to me. Colors, fruits, women. The smells of orchards, of filthy narrow alleys, of armpits. Endless snows with blue, glittering reflections. Scorching, wavy deserts of sand shimmering under the hot sun. Tears, cries, songs, distant bells of mules, camels or troikas. The acrid, nauseating stench of some Mongolian cities will never leave my nostrils. And I will eternally hold in my hands – eternally, that is, until my hands rot – the melons of Bukhara, the watermelons of the Volga, the cool, dainty hand of a Japanese girl… For a time, in my early youth, I struggled to nourish my famished soul by feeding it with abstract concepts. I said that my body was a slave and that its duty was to gather raw material and bring it to the orchard of the mind to flower and bear fruit and become ideas. The more fleshless, odorless, soundless the world was that filtered into me, the more I felt I was ascending the highest peak of human endeavor. And I rejoiced. And Buddha came to be my greatest god, whom I loved and revered as an example. Deny your five senses. Empty your guts. Love nothing, hate nothing, desire nothing, hope for nothing. Breathe out and the world will be extinguished. But one night I had a dream. A hunger, a thirst, the influence of a barbarous race that had not yet become tired of the world had been secretly working within me. My mind pretended to be tired. You felt it had known everything, had become satiated, and was now smiling ironically at the cries of my peasant heart. But my guts – praised be God! – were full of blood and mud and craving. And one night I had a dream. I saw two lips without a face – large, scimitar-shaped woman’s lips. They moved. I heard a voice ask, ‘Who if your God?’ Unhesitatingly I answered, ‘Buddha!’ But the lips moved again and said: ‘No, Epaphus.’ I sprang up out of my sleep. Suddenly a great sense of joy and certainty flooded my heart. What I had been unable to find in the noisy, temptation-filled, confused world of wakefulness I had found now in the primeval, motherly embrace of the night. Since that night I have not strayed. I follow my own path and try to make up for the years of my youth that were lost in the worship of fleshless gods, alien to me and my race. Now I transubstantiate the abstract concepts into flesh and am nourished. I have learned that Epaphus, the god of touch, is my god. All the countries I have known since then I have known with my sense of touch. I feel my memories tingling, not in my head but in my fingertips and my whole skin. And as I bring back Japan to my mind, my hands tremble as if they were touching the breast of a beloved woman.

Let us suppose you give your three-year-old daughter a coloring book and a box of crayons for her birthday. The following day, with the proud smile only a little once can muster, she presents her first pictures for inspection. She has colored the sun black, the grass purple, and the sky green. In the lower right-hand corner, she has added woozy wonders of floating slabs and hovering rings; on the left, a panoply of colorful, carefree squiggles. You marvel at her bold strokes and intuit that her psyche is railing against its own cosmic puniness in the face of a big, ugly world. Later at the office, you share with your staff your daughter's first artistic effort and you make veiled references to the early work of van Gogh. A little child can not do a bad coloring; nor can a child of God do bad prayer. "A father is delighted when his little one, leaving off her toys and friends, runs to him and climbs into his arms. As he holds hi little one close to him, he cared little whether the child is looking around, her attention flittering from one thing to another or just settling down to sleep. Essentially the child is choosing to be with the father, confident of the love, the care, the security that is hers in those arms. Our prayer is much like that. We settle down in our Father's arms, in his loving hands. Our minds, our thoughts, our imagination may flit about here and there; we might even fall asleep; but essentially we are choosing for this time to remain intimately with our Father, giving ourselves to him, receiving his love and care, letting him enjoy us as he will. It is very simple prayer. It is very childlike prayer. It is prayer that opens us out to all the delights of the kingdom.

Anticipating their calamity and fright when deportation day came (August 6, 1942) he [Henryk Goldszmit, pen name: Janusz Korczak] joined them aboard the train bound for Treblinka, because, he said, he knew his presence would calm them—“You do not leave a sick child in the night, and you do not leave children at a time like this.” A photograph taken at the Umschlagplatz (Transshipment Square) shows him marching, hatless, in military boots, hand in hand with several children, while 192 other children and ten staff members follow, four abreast, escorted by German soldiers. Korczak and the children boarded red boxcars not much larger than chicken coops, usually stuffed with seventy-five vertical adults, though all the children easily fit. In Joshua Perle’s eyewitness account in The Destruction of the Warsaw Ghetto, he describes the scene: “A miracle occurred, two hundred pure souls, condemned to death, did not weep. Not one of them ran away. None tried to hide. Like stricken swallows they clung to their teacher and mentor, to their father and brother, Janusz Korczak.” In 1971, the Russians named a newly discovered asteroid after him, 2163 Korczak, but maybe they should have named it Ro, the planet he dreamed of. The Poles claim Korczak as a martyr, and the Israelis revere him as one of the Thirty-Six Just Men, whose pure souls make possible the world’s salvation. According to Jewish legend, these few, through their good hearts and good deeds, keep the too-wicked world from being destroyed. For their sake alone, all of humanity is spared. The legend tells that they are ordinary people, not flawless or magical, and that most of them remain unrecognized throughout their lives, while they choose to perpetuate goodness, even in the midst of inferno.

Look at the way you and I have ended up. I renounced and abandoned the world in order to be here and devote myself entirely to the service of Christ far away from people. And now you return to me after embracing Islam, clad in nothing but tunic and waist-cloth, and with nothing to your name but a staff to walk on. Tell me, for Heaven’s sake: What is the difference between us? Is not your renunciation of the world the same as mine? And, my dear: Is it not the same rejection of the state of the world and its inhabitants that has impelled both of us to leave everything behind, realizing as we do that there is no hope to be found in this world and that there is nothing left for us but the love of God?

December 27, noon America, I might as well tell you this since your maid will tell you anyway. I’ve been thinking of the little things you do. Sometimes you hum or sing when you walk around the palace. Sometimes when I come up to your room, I hear the melodies you’ve saved up in your heart spilling out the doorway. The palace seems empty without them. I also miss your smell. I miss your perfume drifting off your hair when you turn to laugh at me or your scent radiating on your skin when we walk through the garden. It’s intoxicating. So I went to your room to spray your perfume on my handkerchief, another silly trick to make me feel like you were here. And as I was leaving your room, Mary caught me. I’m not sure what she was looking after since you’re not here; but she saw me, shrieked, and a guard came running in to see what was wrong. He had his staff gripped, and his eyes flashed threateningly. I was nearly attacked. All because I missed your smell.

The old man with the white beard had gone quite mad. He ripped his robes from his body and ran naked through the forest glade. He was babbling and shouting at the sky. His words were nothing but meaningless sounds — guttural grunts and lunatic ravings. His eyes were wild and his white beard and white hair were tangled with twigs and leaves. He foamed and spit and waved his oaken staff around like a club. He tried to grab squirrels and eat them raw. He rolled around in the dirt and swallowed small stones.

The run-down test was originally scheduled for the afternoon of the 25th, but Chief Engineer Nikolai Fomin was asked by Kiev’s national grid controller to delay it until after the evening peak electricity consumption period had ended.94 The afternoon staff had been briefed on the test and knew exactly what to do, but their shift ended and they went home. Evening staff took over, but then they too left, leaving the relatively inexperienced night crew - who had never conducted a test before - the responsibility of starting a test they were not prepared for and had not anticipated doing.

Is all well with you? Is all well with your husband? Is all well with the child?’” And she answered, “All is well.” 27And when she came  r to the mountain to the man of God, she caught hold of his feet. And Gehazi came to push her away. But the man of God said, “Leave her alone, for she is in bitter distress, and the LORD has hidden it from me and has not told me.” 28Then she said, “Did I ask my lord for a son?  s Did I not say, ‘Do not deceive me?’” 29He said to Gehazi,  t “Tie up your garment and  u take my staff in your hand and go. If you meet anyone,  v do not greet him, and if anyone greets you, do

In the early 1970s, racial and gender discrimination was still prevalent. The easy camaraderie prevailing in the operating room evaporated at the completion of surgical procedures. There was an unspoken pecking order of seating arrangements at lunch among my fellow physicians. At the top were the white male 'primary producers' in prestigious surgical specialties. They were followed by the internists. Next came the general practitioners. Last on the list were the hospital-based physicians: the radiologists, pathologists and anaesthesiologists - especially non-white, female ones like me. Apart from colour, we were shunned because we did not bring in patients ourselves but, like vultures, lived off the patients generated by other doctors. We were also resented because being hospital-based and not having to rent office space or hire nursing staff, we had low overheads. Since a physician's number of admissions to the hospital and referral pattern determined the degree of attention and regard accorded by colleagues, it was safe for our peers to ignore us and target those in position to send over income-producing referrals. This attitude was mirrored from the board of directors all the way down to the orderlies.

Do not do this to us,” her mother begged, coming out of the drawing room. “I will not marry Henry,” Scarlett repeated. “How can you ask me to? You would see me marry a man I loathe? A known abuser of women, all to keep what?” Scarlett asked, softening her voice. “It’s what your father wants. What the family needs.” Her mother lifted her chin. “We’ve cut the staff. We’ve sold most of the land at Ashby. We’ve economized the last few years. We all make sacrifices.” “But in this case, you’d like to sacrifice me, and I’ll not have it. Goodbye, Mother.” She walked out of the townhouse and sucked in a shaky breath.

If I were in the habit of befriending fictional people, I'd be happy to make his acquaintance, but the trouble with fictional friendships is that you tend to find yourself sitting in a café talking excitedly to an empty chair. After several hours, the staff will probably force you to leave, even if there are still uneaten madeleines sitting on your plate, all ready to be covered with strawberry jam. Normally, if you were being treated unfairly, you could count on a friend to help you, but a fictional friend--even one with fictional magic powers--will probably just stand there with a confused and fictional look on his or her face.

I read aloud from my phone. “‘A cappuccino with low-quality milk … the only good things is the kindness of the bartenders…’” “Are you reading the online reviews?” “Of course. This is a good one. ‘What is gruesome is the disorganization and rudeness of the staff.’ And here’s another. ‘Business lunch with pork sandwich, dirty toilets, and hallucinating prices.’” Elisa let out a laugh. “Internet translations have made Italians sound like lunatics.” “Or like a nation with a head injury. Here’s my favorite one: ‘The collation leaves it to be desired and the girl was alone and in trouble to manage everything. Sandwich was inexplicable.

But as the weeks rolled on, I realized it wasn’t a lack of glamour that was bothering me. Instead, I kept thinking back to a line Valerie liked to include in her commencements: “Put yourself in the path of lightning.” For just one night, a seventeen-minute comedy monologue was the center of political attention. It was the place to address controversies, to take shots at opponents, to project confidence to the public we served. Now, however, lightning was once again striking the campaign trail. More and more speeches—for both the president and senior staff—were the ones I could not legally write. I kind of liked having job security. I kind of loved drinking Kennedy Center beer. But nothing was as intoxicating as being part of the action. Not long after the dinner, I asked Favs if I could leave the White House for the campaign. He agreed, but proposed a plan that kept me in Washington: I would work on political speeches for POTUS, but from the Democratic National Committee in D.C. Which is how I found myself, a few weeks later, standing beside a conference table covered in turkey pinwheels and cheap champagne. Straut said something generous. Coworkers wrapped leftovers in paper napkins. I turned in my blue badge and BlackBerry. Just like that, I was no longer a government employee.

For the first few weeks in Santa Fe, Oppenheimer and his key staff worked out of the office at 109 East Palace Avenue in the early mornings and made daily trips up to Los Alamos to inspect the progress of the construction. "The laboratories at the site were in a sketchy state, but that did not deter the workers," Dorothy wrote of those hectic early days. "In the morning buses, consisting of station wagons, sedans, or trucks, would leave 109 and pick up the men at the ranches and take them up the Hill. Occasionally, a driver would forget to stop at one or another of the ranches and the stranded and frustrated scientists would call in a white heat.

I continued to be fascinated by this weeping, and by all of womankind.  How is it that a woman lets a man go to Florence as he swears his love for her, saying that he will be back at daybreak the following day so the two can never again part, and while she doesn’t exactly swear a promise to be there to meet him at daybreak, she gives him all the reason in the world to make him believe that she will be there, her love and passion for him being so strong, her tears being so numerous.  Then finally the moment the hopeful gentleman leaves, the woman turns into a cold and calculating absconder who pays-off hotel staff-members with gold to make sure that they deceive the poor devil who will return at the point of day only to have his heart completely shattered

Eaton was the original upbeat undertaker. His goal was “to erase all signs of mourning.” Forest Lawn was the genesis of some of the American funeral industry’s most beloved death-denial euphemisms. Death became “leave-taking,” a corpse became “the loved one,” “the remains,” or “Mr. So-and-So,” who, after elaborate embalming and cosmetic treatment, awaited burial in a private, well-furnished “slumber” room. An article in a 1959 issue of Time called Forest Lawn the “Disneyland of Death,” and described Eaton as starting his day off by leading his staff in prayer and reminding them that “they were selling immortality.” There were, of course, limits to who would be allowed to purchase immortality. The same article tells us that “Negroes and Chinese were regretfully refused.

If people cannot ever develop into one of our top three cooks, servers, managers, or maître d’s, why would we hire them? How will they help us improve and become champions? It’s pretty easy to spot an overwhelmingly strong candidate or even an underwhelmingly weak candidate. It’s the “whelming” candidate you must avoid at all costs, because that’s the one who can and will do your organization the most long-lasting harm. Overwhelmers earn you raves. Underwhelmers either leave on their own or are terminated. Whelmers, sadly, are like a stubborn stain you can’t get out of the carpet. They infuse an organization and its staff with mediocrity; they’re comfortable, and so they never leave; and, frustratingly, they never do anything that rises to the level of getting them promoted or sinks to the level of getting them fired.

I had better come clean now and say that I do not believe that art (all art) and beauty are ever separate, nor do I believe that either art or beauty are optional in a sane society." "That puts me on the side of what Harold Bloom calls 'the ecstasy of the privileged moment. Art, all art, as insight, as transformation, as joy. Unlike Harold Bloom, I really believe that human beings can be taught to love what they do not love already and that the privileged moment exists for all of us, if we let it. Letting art is the paradox of active surrender. I have to work for art if I want art to work on me." (...) We know that the universe is infinite, expanding and strangely complete, that it lacks nothing we need, but in spite of that knowledge, the tragic paradigm of human life is lack, loss, finality, a primitive doomsaying that has not been repealed by technology or medical science. The arts stand in the way of this doomsaying. Art objects. The nouns become an active force not a collector's item. Art objects. "The cave wall paintings at Lascaux, the Sistine Chapel ceiling, the huge truth of a Picasso, the quieter truth of Vanessa Bell, are part of the art that objects to the lie against life, against the spirit, that is pointless and mean. The message colored through time is not lack, but abundance. Not silence but many voices. Art, all art, is the communication cord that cannot be snapped by indifference or disaster. Against the daily death it does not die." "Naked I came into the world, but brush strokes cover me, language raises me, music rhythms me. Art is my rod and my staff, my resting place and shield, and not mine only, for art leaves nobody out. Even those from whom art has been stolen away by tyranny, by poverty, begin to make it again. If the arts did not exist, at every moment, someone would begin to create them, in song, out of dust and mud, and although the artifacts might be destroyed, the energy that creates them is not destroyed. If, in the comfortable West, we have chosen to treat such energies with scepticism and contempt, then so much the worse for us. "Art is not a little bit of evolution that late-twentieth-century city dwellers can safely do without. Strictly, art does not belong to our evolutionary pattern at all. It has no biological necessity. Time taken up with it was time lost to hunting, gathering, mating, exploring, building, surviving, thriving. Odd then, that when routine physical threats to ourselves and our kind are no longer a reality, we say we have no time for art. "If we say that art, all art is no longer relevant to our lives, then we might at least risk the question 'What has happened to our lives?

So, these competitors . . . What do they hope to gain by interfering with your journey?” The instant the question left his mouth, he knew it was too direct. Nicole dropped her gaze and removed her hand from his arm. “With all due respect, Mr. Thornton . . .” Drat. They were back to Mr. Thornton again. “ . . . the details of the business I’m conducting for my father are not your concern.” “They are if they put you in danger. And what of the rest of my staff?” Darius snatched the napkin from his lap and threw it onto the table before lurching to his feet and pacing behind his chair. “I have a right to know if having you here is putting them at risk.” “No greater risk than they face from your exploding boilers!” Nicole shot from her seat, color running high in her cheeks. The audacity of the chit. “I take every precaution—” “As do I.” She glared at him. “The Wellborns are in no peril, especially if they keep my presence here a secret. It’s doubtful that Jenkins’s sons will find me, anyway. Heaven knows they aren’t the sharpest knives in the drawer.” “As master of this house, it’s my duty to know the business of those under my roof.” He didn’t know what nonsense he was spouting now. He didn’t care. Nicole had let a vital piece of information slip in her anger, and he wasn’t about to let the argument cool long enough for her to notice her lapse. “Well, perhaps it’s time I collect the pay I’ve earned and leave you and your roof to your own devices.” Not on her life. The woman would be unprotected. Vulnerable. Easy prey for that Jenkins scum. But he couldn’t let her know his refusal was out of concern for her. She’d simply assure him she’d be fine and walk out the door. Darius crossed his arms over his chest and looked down his nose at her. “You agreed to accept payment after a term of two weeks. I’ll not pay a cent before then. You owe me ten more days, Miss Greyson. Or do you plan to renege on our agreement?” Her hands fisted at her sides. “I never go back on my word.

After the plates are removed by the silent and swift waiting staff, General Çiller leans forward and says across the table to Güney, ‘What’s this I’m reading in Hürriyet about Strasbourg breaking up the nation?’ ‘It’s not breaking up the nation. It’s a French motion to implement European Regional Directive 8182 which calls for a Kurdish Regional Parliament.’ ‘And that’s not breaking up the nation?’ General Çiller throws up his hands in exasperation. He’s a big, square man, the model of the military, but he moves freely and lightly ‘The French prancing all over the legacy of Atatürk? What do you think, Mr Sarioğlu?’ The trap could not be any more obvious but Ayşe sees Adnan straighten his tie, the code for, Trust me, I know what I’m doing, ‘What I think about the legacy of Atatürk, General? Let it go. I don’t care. The age of Atatürk is over.’ Guests stiffen around the table, breath subtly indrawn; social gasps. This is heresy. People have been shot down in the streets of Istanbul for less. Adnan commands every eye. ‘Atatürk was father of the nation, unquestionably. No Atatürk, no Turkey. But, at some point every child has to leave his father. You have to stand on your own two feet and find out if you’re a man. We’re like kids that go on about how great their dads are; my dad’s the strongest, the best wrestler, the fastest driver, the biggest moustache. And when someone squares up to us, or calls us a name or even looks at us squinty, we run back shouting ‘I’ll get my dad, I’ll get my dad!’ At some point; we have to grow up. If you’ll pardon the expression, the balls have to drop. We talk the talk mighty fine: great nation, proud people, global union of the noble Turkic races, all that stuff. There’s no one like us for talking ourselves up. And then the EU says, All right, prove it. The door’s open, in you come; sit down, be one of us. Move out of the family home; move in with the other guys. Step out from the shadow of the Father of the Nation. ‘And do you know what the European Union shows us about ourselves? We’re all those things we say we are. They weren’t lies, they weren’t boasts. We’re good. We’re big. We’re a powerhouse. We’ve got an economy that goes all the way to the South China Sea. We’ve got energy and ideas and talent - look at the stuff that’s coming out of those tin-shed business parks in the nano sector and the synthetic biology start-ups. Turkish. All Turkish. That’s the legacy of Atatürk. It doesn’t matter if the Kurds have their own Parliament or the French make everyone stand in Taksim Square and apologize to the Armenians. We’re the legacy of Atatürk. Turkey is the people. Atatürk’s done his job. He can crumble into dust now. The kid’s come right. The kid’s come very right. That’s why I believe the EU’s the best thing that’s ever happened to us because it’s finally taught us how to be Turks.’ General Çiller beats a fist on the table, sending the cutlery leaping. ‘By God, by God; that’s a bold thing to say but you’re exactly right.

Finally, I ask our managers to weigh one other critical factor as they handicap the prospect. Do they believe the candidate has the capacity to become one of the top three performers on our team in his or her job category? If people cannot ever develop into one of our top three cooks, servers, managers, or maître d’s, why would we hire them? How will they help us improve and become champions? It’s pretty easy to spot an overwhelmingly strong candidate or even an underwhelmingly weak candidate. It’s the “whelming” candidate you must avoid at all costs, because that’s the one who can and will do your organization the most long-lasting harm. Overwhelmers earn you raves. Underwhelmers either leave on their own or are terminated. Whelmers, sadly, are like a stubborn stain you can’t get out of the carpet. They infuse an organization and its staff with mediocrity; they’re comfortable, and so they never leave; and, frustratingly, they never do anything that rises to the level of getting them promoted or sinks to the level of getting them fired. And

I forgot the maid who works in my P.G. and struggles to make money, every day, who is in fear that one day her cruel husband will find her out eventually and beat her and her son to death. I forgot that auto driver I met on my way to M.G. road metro station, and who wanted to be in the army but gave up study due to the financial crisis. I forgot that security guard I met at IIT Delhi, and who was forced to leave the study and marry at the age of 15. I forgot those little kids I generally encounter at Railway stations and trains selling packets of pens @ Rs.25 per packet. I forgot that 75 years old ricksha wala I met in sector 23 market with only one eye and high power lens I forgot that washroom cleaning staff at my office who always welcomes me with a broad smile. I forgot the dead body of that martyred soldier I saw at the Kashmir airport, laden with garlands of marigold and people shouting," jawan amar rahe!" I forgot the scream of that pig near my office when a thick rope was brutally tied in its nose and it was forcefully taken by some people on a bike. I almost forgot everything!

Disability is a set of innovative, virtuosic skills. When abled people fuss about how hard it is to make access happen, I laugh and think about the times I’ve stage-managed a show while having a panic attack, or the time the accessible van with three wheelchair-using performers and staff inside broke and we just brainstormed for two hours—Maybe if we pull another van up and lower their ramp onto the busted ramp folks can get out? Who has plywood? If we go to the bike shop, will they have welding tools?—until we figured out a way to fix the ramp so they could get out. If we can do this, why can’t anybody? And this innovation, this persistence, this commitment to not leaving each other behind, the power of a march where you move as slowly as the slowest member and put us in the front, the power of a lockdown of scooter users in front of police headquarters, the power of movements that know how to bring each other food and medicine and organize from tired without apology and with a sense that tired people catch things people moving fast miss—all of these are skills we have. I want us to know that—abled and disabled.

A grown woman tasting a spoonful of Georgia's Mousse au Citron at a late afternoon lunch, then suddenly standing and announcing that she needed to reconcile with her estranged sister before it was too late. She'd hastened away, leaving her coat, one hundred euros to pay the bill, and the mostly uneaten mousse at the table. After devouring Georgia's beet and goat cheese tart one bitter winter evening, an American man with an engagement ring nestled on top of a slice of Georgia's cherry clafoutis looked across the table at his girlfriend and said later that he could suddenly see clearly that she was not the love of his life. He'd hastened back to the kitchen to remove the ring from the dessert where it was waiting to be served at the right moment. They left the restaurant with the ring in his pocket and his girlfriend in tears. There had been others. Many others, now that she thought of it. It had been a bit of a joke among the kitchen staff, that Georgia's dishes could cause more breakups and engagements and family feuds and reconciliations than the restaurant had ever seen. She'd never really put it all together before, but now that she thought of it... "I think my cooking might give people clarity somehow," Georgia said in surprise.

Most of the garden was devoted to the usual things- lettuces, onions, cabbage, and eggplant- ordinary ingredients for good, honest meals. But then there were the chef's other plants, the ones that made the cooks cross themselves and kiss their thumbnails whenever they were forced to handle them. Take love apples, to start with. Their poisonous reputation was as well known as that of hemlock, and the cooks protested loudly the day the chef put in his seedlings. What if their roots contaminated the onions? What if their fumes caused swoons or fits? What if the odd, tangy smell of their leaves attracted disgruntled ghosts from the nearby dungeons? It took repeated assurances, the installation of a wire enclosure, and the fact that nothing catastrophic followed their planting to keep the staff from uprooting the love apples behind the chef's back. Even so, one cook quit, and another developed a twitchy eye and started nipping at the cooking sherry. After the love apples, the chef put in beans- another rarity from the New World- and then potatoes. Once, he tried something he called maize, but the plants failed, so instead he bought sacks of dried maize from an unknown source. In a giant stone mortar, he ground the dried maize down to a coarse yellow meal from which he made one of his exotic specialties- polenta.

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No Big Deal or the End of the World? Here’s something that should be obvious: People don’t like to have their grievances downplayed or dismissed. When that happens, even the smallest irritation can turn into an obsessive crusade. Imagine you’re staying at a hotel, and the air-conditioning isn’t working right. You call the front desk to mention it, and they say, oh yeah, they know about that, and someone is going to come fix that next week (after you’ve left). In the meantime, could you just open a window (down to that noisy, busy street)? Not a word of apology, no tone of contrition. Now what was a mild annoyance—that it’s 74F degrees when you like to sleep at 69F—is suddenly the end of the world! You swell with righteous fury, swear you’ll write a letter to management, and savage the hotel in your online review. Jean-Louis Gassée, who used to run Apple France, describes this situation as the choice between two tokens. When you deal with people who have trouble, you can either choose to take the token that says “It’s no big deal” or the token that says “It’s the end of the world.” Whichever token you pick, they’ll take the other. The hotel staff in the example above clearly took the “It’s no big deal” token and as a result forced you to take the “It’s the end of the world” token. But they could just as well have made the opposite choice. Imagine the staff answering something like this: “We’re so sorry. That’s clearly unacceptable! I can completely understand how it must be almost impossible to sleep when it’s so hot in your room. If I can’t fix this problem for you tonight, would you like me to refund your stay and help you find a different hotel room nearby? In any case, while we’re figuring out the solution, allow me to send up a bottle of ice water and some ice cream. We’re terribly sorry for this ordeal and we’ll do everything to make it right.” With an answer like that, you’re almost forced to pick the “It’s no big deal” token. Yeah, sure, some water and ice cream would be great! Everyone wants to be heard and respected. It usually doesn’t cost much to do, either. And it doesn’t really matter all that much whether you ultimately think you’re right and they’re wrong. Arguing with heated feelings will just increase the burn. Keep that in mind the next time you take a token. Which one are you leaving for the customer?

As Hamas’s rocket stockpiles dwindled, it reduced the number of rockets launched nightly but increased the range to Tel Aviv and beyond. Several of my conversations with Obama were interrupted by sirens. “Sorry, Barack,” I’d say. “I’m afraid we’ll have to resume our conversation in a few minutes.” With the rest of the staff I had forty-five seconds to go into underground shelters, returning after getting the all-clear sign. These live interruptions strengthened my argument for taking increasingly powerful actions against Hamas. And so we did. The IAF destroyed more and more enemy targets. Hamas panicked and became careless. Our intelligence identified the locations of their commanders. We targeted them and delivered painful blows to their hierarchy. Hamas then shifted their command posts to high-rises, believing they would be immune to our strikes. Using a technique called “knock on roof,” the air force fired nonlethal warning shots on the roofs of the buildings. Along with phone calls to the building occupants, these warnings enabled them to leave the premises unharmed. The IDF flattened several high-rise buildings with no civilian casualties. The sight of these collapsing towers sent Hamas a powerful message of demoralization and fear. This was literally “you can climb but you can’t hide.” Desperation was seeping through Hamas ranks. Arguments began to flare between Mashal in Qatar and the ground command in Gaza, which was suffering the brunt of our attacks. Eventually they caved. In the talks with Egypt they rescinded all their demands and agreed to an unconditional cease-fire that went into effect on August 26, 2014. After fifty days, Protective Edge was over. Sixty-seven IDF soldiers, five Israeli civilians, including one child, and a Thai civilian working in Israel lost their lives in the war. There were 4,564 rockets and mortars fired at Israel from Gaza, nearly all from civilian neighborhoods. The Iron Dome system intercepted 86 percent of them.4 The IDF killed 2,125 Gazans,5 roughly two-thirds of whom were members of Hamas, Palestinian Islamic Jihad and other Palestinian terrorist groups. A third were civilians who were often used by the terrorists as human shields. Colonel Richard Kemp, the commander of British forces in Afghanistan, said that “the IDF took measures to limit civilian casualties never taken by any Western army in similar situations.” At least twenty-three Palestinian civilians were executed by Hamas over false accusations of colluding with Israel. In reality many had simply criticized the devastation of Gaza brought about by Hamas’s aggression against Israel.6 Hamas leaders emerged from their bunkers. Surveying the rubble, they predictably declared victory. This is what all dictatorships do. They are not accountable to the facts or to their people. Less predictably, Palestinian Authority chairman Mahmoud Abbas admitted that Hamas was severely weakened and achieved none of its demands.7 With the

A fierce battle was taking place at Tobruk, and nothing thrilled him more than spirited warfare and the prospect of military glory. He stayed up until three-thirty, in high spirits, “laughing, chaffing and alternating business with conversation,” wrote Colville. One by one his official guests, including Anthony Eden, gave up and went to bed. Churchill, however, continued to hold forth, his audience reduced to only Colville and Mary’s potential suitor, Eric Duncannon. Mary by this point had retired to the Prison Room, aware that the next day held the potential to change her life forever. — IN BERLIN, MEANWHILE, HITLER and Propaganda Minister Joseph Goebbels joked about a newly published English biography of Churchill that revealed many of his idiosyncrasies, including his penchant for wearing pink silk underwear, working in the bathtub, and drinking throughout the day. “He dictates messages in the bath or in his underpants; a startling image which the Führer finds hugely amusing,” Goebbels wrote in his diary on Saturday. “He sees the English Empire as slowly disintegrating. Not much will be salvageable.” — ON SUNDAY MORNING, a low-grade anxiety colored the Cromwellian reaches of Chequers. Today, it seemed, would be the day Eric Duncannon proposed to Mary, and no one other than Mary was happy about it. Even she, however, was not wholly at ease with the idea. She was eighteen years old and had never had a romantic relationship, let alone been seriously courted. The prospect of betrothal left her feeling emotionally roiled, though it did add a certain piquancy to the day. New guests arrived: Sarah Churchill, the Prof, and Churchill’s twenty-year-old niece, Clarissa Spencer-Churchill—“looking quite beautiful,” Colville noted. She was accompanied by Captain Alan Hillgarth, a raffishly handsome novelist and self-styled adventurer now serving as naval attaché in Madrid, where he ran intelligence operations; some of these were engineered with the help of a lieutenant on his staff, Ian Fleming, who later credited Captain Hillgarth as being one of the inspirations for James Bond. “It was obvious,” Colville wrote, “that Eric was expected to make advances to Mary and that the prospect was viewed with nervous pleasure by Mary, with approbation by Moyra, with dislike by Mrs. C. and with amusement by Clarissa.” Churchill expressed little interest. After lunch, Mary and the others walked into the rose garden, while Colville showed Churchill telegrams about the situation in Iraq. The day was sunny and warm, a nice change from the recent stretch of cold. Soon, to Colville’s mystification, Eric and Clarissa set off on a long walk over the grounds by themselves, leaving Mary behind. “His motives,” Colville wrote, “were either Clarissa’s attraction, which she did not attempt to keep in the background, or else the belief that it was good policy to arouse Mary’s jealousy.” After the walk, and after Clarissa and Captain Hillgarth had left, Eric took a nap, with the apparent intention (as Colville

When I hung up the phone that night I had a wet face and a broken heart. The lack of compassion I witnessed every day had finally exhausted me. I looked around my crowded office, at the stacks of records and papers, each pile filled with tragic stories, and I suddenly didn’t want to be surrounded by all this anguish and misery. As I sat there, I thought myself a fool for having tried to fix situations that were so fatally broken. It’s time to stop. I can’t do this anymore. For the first time I realized my life was just full of brokenness. I worked in a broken system of justice. My clients were broken by mental illness, poverty, and racism. They were torn apart by disease, drugs and alcohol, pride, fear, and anger. I thought of Joe Sullivan and of Trina, Antonio, Ian, and dozens of other broken children we worked with, struggling to survive in prison. I thought of people broken by war, like Herbert Richardson; people broken by poverty, like Marsha Colbey; people broken by disability, like Avery Jenkins. In their broken state, they were judged and condemned by people whose commitment to fairness had been broken by cynicism, hopelessness, and prejudice. I looked at my computer and at the calendar on the wall. I looked again around my office at the stacks of files. I saw the list of our staff, which had grown to nearly forty people. And before I knew it, I was talking to myself aloud: “I can just leave. Why am I doing this?” It took me a while to sort it out, but I realized something sitting there while Jimmy Dill was being killed at Holman prison. After working for more than twenty-five years, I understood that I don’t do what I do because it’s required or necessary or important. I don’t do it because I have no choice. I do what I do because I’m broken, too. My years of struggling against inequality, abusive power, poverty, oppression, and injustice had finally revealed something to me about myself. Being close to suffering, death, executions, and cruel punishments didn’t just illuminate the brokenness of others; in a moment of anguish and heartbreak, it also exposed my own brokenness. You can’t effectively fight abusive power, poverty, inequality, illness, oppression, or injustice and not be broken by it. We are all broken by something. We have all hurt someone and have been hurt. We all share the condition of brokenness even if our brokenness is not equivalent. I desperately wanted mercy for Jimmy Dill and would have done anything to create justice for him, but I couldn’t pretend that his struggle was disconnected from my own. The ways in which I have been hurt––and have hurt others––are different from the ways Jimmy Dill suffered and caused suffering. But our shared brokenness connected us. Paul Farmer, the renowned physician who has spent his life trying to cure the world’s sickest and poorest people, once quoted me something that the writer Thomas Merton said: We are bodies of broken bones. I guess I’d always known but never fully considered that being broken is what makes us human. We all have our reasons. Sometimes we’re fractured by the choices we make; sometimes we’re shattered by things we would never have chosen. But our brokenness is also the source of our common humanity, the basis for our shared search for comfort, meaning, and healing. Our shared vulnerability and imperfection nurtures and sustains our capacity for compassion. We have a choice. We can embrace our humanness, which means embracing our broken natures and the compassion that remains our best hope for healing. Or we can deny our brokenness, forswear compassion, and, as a result, deny our own humanity.

I GOT A PHONE CALL ONE DAY FROM A FRIEND WHO HAD RECENTLY opened an Indian jewelry store in Arizona. She was giddy with a curious piece of news. Something fascinating had just happened, and she thought that, as a psychologist, I might be able to explain it to her. The story involved a certain allotment of turquoise jewelry she had been having trouble selling. It was the peak of the tourist season, the store was unusually full of customers, the turquoise pieces were of good quality for the prices she was asking; yet they had not sold. My friend had attempted a couple of standard sales tricks to get them moving. She tried calling attention to them by shifting their location to a more central display area; no luck. She even told her sales staff to "push" the items hard, again without success. Finally, the night before leaving on an out-of-town buying trip, she scribbled an exasperated note to her head saleswoman, "Everything in this display case, price x %," hoping just to be rid of the offending pieces, even if at a loss. When she returned a few days later, she was not surprised to find that every article had been sold. She was shocked, though, to discover that, because the employee had read the "%" in her scrawled message as a "2," the entire allotment had sold out at twice the original price! That's

As our meeting came to a merciful end and we were readying to leave, I mentioned that the paternal grandfather and namesake of one of my staff traveling with us, Jan Karcz, had fought the Nazis as the general in charge of the Polish cavalry, then served with the underground resistance and had died at Auschwitz. Jan’s maternal grandfather had hidden two Jewish women in Warsaw, saving their lives, and his mother had served as a squad leader of teenage medics in Poland. Netanyahu’s demeanor changed instantly, and he asked us to be introduced to Jan.

The nautical expression that “Rats leave a sinking ship” is an observed truth. Not only will they attempt to save themselves but they will also assist in saving others. In fact studies show that they will be more apt to help their fellow rats if they had experienced a previous dunking themselves. Although detested by human’s rats are in fact very compassionate social animals that crave company. Research has proven that they will help another rat in distress before searching for food even though they may be hungry. Although not proven it has been observed that they have an innate knowledge of impending disaster and if they are seen abandoning ship, it just might be wise to follow. This is born out in Shakespeare's The Tempest, Act I, Scene II where he wrote: “In few, they hurried us aboard a bark, bore us some leagues to the sea; where they prepared a rotten carcass of a boat, not rigged, nor tackle, sail, nor mast; the very rats instinctively had to quit it.” Of course this nautical concept is fortunately not frequently witnessed, however in a metaphorical sense it is now being witnessed politically. The New York Times's Maggie Haberman and Alexander Burns have written articles concerning the tumult behind the scenes in the world of Donald Trump. “In private, Mr. Trump's mood is often sullen and erratic, his associates say. He veers from barking at members of his staff to grumbling about how he was better off following his own instincts…” Many others claim that he is not up to the task and could actually be a danger to our country if not the World. On Twitter, Bill Kristol a conservative and the Editor at large of the Weekly Standard says that the New York Times story suggest suggests prominent members of Trump's team are already beginning their recriminations in anticipation of a Republican defeat in November. Although I usually save my political remarks for my personal Facebook page, the obvious cannot be ignored and it has been universally apparent that our “Ship of State” has been heading into uncharted waters, rife with dangers herebefore unknown!

We both enjoyed dinner at a local restaurant and talked until after midnight, leaving only when the staff made it clear that they wanted to close.The next day after breakfast and a reluctant goodbye, I caught the morning train to Hamburg, Germany. Amsterdam had been bombed by the Nazis at the very beginning of the war, destroying about a square kilometer in the central section of the city. The surrounding infrastructure had also been bombed and getting from place to place was not easy. Many bridges had been destroyed, and getting around took much longer than it should have, but people took it in their stride and were patient. The train to Germany was pulled by an old steam locomotive, which chugged through the Dutch lowlands and typical picturesque communities. Looking around I saw little or no signs of war damage in these rural areas. It was not until the train reached the border, that the horrors of World War II became apparent.

For the first time, I noticed the work being performed by the rest of the team. No conversation, every face serious. A woman removed wrapping from a tray. At some point, I noticed a sealed bag with a needle in it. By my guess, it was six inches long. Then I saw another device that looked like a giant corkscrew, only straight. “Mom?” I said. She was nearby, behind all the staff dashing about. I assumed she had been asking plenty of questions herself that I hadn’t heard. “Yes, Kurt.” “I want you to leave before they do this.

What does a playoff team look like?.., It looks like this... A playoff team is tired. They're in pain from a long season. They're frustrated about losses. But they're full of passion. Passion that will let them overcome the fatigue and the pain... A playoff team has to have energy. They have to be prepared to do whatever it takes. to battle one-on-one late in the 3rd period. To block shots. To play 2 or 3 overtime periods, i that's what it takes to win. They have to be the 1st to the puck, Clear the net. For the next 2 months, a playoff team has to bring that energy to the arena every night... It's not just the passion and the energy. It's not just physical conditioning. It's mental conditioning too. You have to stick to the game plan. You can't let fatigue or distractions get in the way of how you play. Some of you men have never been in a playoff game. Everyone will tell you it's a whole new season. Everyone will tell you it's intense. You have no. Fucking. Idea... All of you have trained yourself to leave everything behind when you step on the ice. And that's what you have to do now... You have to make the mind shift that this is a new season. The only that matters now is what we can control -- being ready for the next game... You have to have confidence in yourself. And n your teammates... Some of you guys haven't been playing together that long. But I've seen the teamwork you all bring. The work ethic. I've seen the relationships and the chemistry develop. You have to have trust in each other... and that means being trustworthy. Being there for each other. For the team... coaching staff. Trust in the game plan. Trust in the preparation... I ave trust in you. We can do this.

The number of deaths is so immense that it becomes incomprehensible and anonymous, and yet the dying was not spectacular. Violence only directly caused 2 percent of the reported deaths. Most often, it was easily treatable diseases, such as malaria, typhoid fever, and diarrhea, that killed. There was, however, a strong correlation between conflict areas and high mortality rates. As fighting broke out, people were displaced to areas where they had no shelter, clean water, or access to health care and succumbed easily to disease. Health staff shuttered up their hospitals and clinics to flee the violence, leaving the sick to fend for themselves

Greeting the security staff, Mackay led Liz through the atrium into a busy and attractive restaurant. The tablecloths were white linen, the silver and glassware shone, and the dark panorama of the Thames was framed by a curtained sweep of plate glass. Most of the tables were occupied. The muted buzz of conversation dipped for a moment as they entered. Leaving her coat at the desk, Liz followed Mackay to a table overlooking the river. “This is all very nice and unexpected,” she said sincerely. “Thank you for inviting me.” “Thank you for accepting.” “I’m assuming a fair few of these people are your lot?” “One or two of them are, and when you walked across the room just then, you enhanced my standing by several hundred per cent. You will note that we’re being discreetly observed.” She smiled. “I do note it. You should send your colleagues downriver for one of our surveillance courses.” They examined the menus. Leaning forward confidentially, Mackay told Liz that he could predict what she was going to

He’s a better man than he gets credit for, Stephen has a wonderful heart. His staff — he gave most of them a chance when no one else would. He’s good-natured enough to put up even with you, and he’s trying — he’s really trying to learn to take responsibility for himself and his dependents. That’s admirable, Mr. Jeffries, and if you can’t find it so, perhaps you can leave him to someone who can.

Affecting just a few dozen people worldwide, WHIM is a painful, potentially deadly immunodeficiency disease that makes life difficult for those unfortunate enough to suffer from it. It is caused by a tiny mutation—a single incorrect letter among some six billion total letters of one’s DNA, amounting to a change of just a dozen or so atoms. This minute transformation leaves WHIM victims profoundly susceptible to infection by human papillomavirus (HPV), which causes uncontrollable warts that cover the patient’s skin and can eventually progress to cancer. It’s a testament to the rareness of the disease that the patient in whom WHIM syndrome had first been diagnosed back in the 1960s was the same person whom the NIH researchers met all those years later. In the scientific literature, she’s known simply as WHIM-09, but I’ll call her Kim. Kim had been afflicted with WHIM since birth, and over the course of her life, she had been hospitalized multiple times with serious infections stemming from the disease. In 2013, Kim—then fifty-eight—presented herself and her two daughters, both in their early twenties, to the staff at NIH. The younger women had classic signs of the disease, but the scientists were surprised to discover that Kim herself seemed fine. In fact, she claimed to have been symptom-free for over twenty years. Shockingly, and without any medical intervention, Kim had been cured.

Employees know that they ultimately pay the price when their manager doesn’t get along with or cooperate with managers of other departments, leaving the staff to navigate the treacherous and bloody waters of organizational politics.

I’ve never had such mixed-up feelings about anyone. I don’t understand him. Tonight in bed, he—” “Wait,” Leo said. “Some things are better discussed between sisters. I’m sure this is one of them. We’ll reach Ramsay House by morning, and you can ask Amelia anything you like.” “I don’t think she would know anything about this.” “Why not? She’s a married woman.” “Yes, but it’s . . . well . . . a masculine problem.” Leo blanched. “I wouldn’t know anything about that, either. I don’t have masculine problems. In fact, I don’t even like saying the phrase ‘masculine problems.’ ” “Oh.” Crestfallen, Poppy pulled a lap blanket over herself. “Damn it. What exactly are we calling a ‘masculine problem’? Did he have trouble running the flag up? Or did it fall to half-staff?” “Do we have to speak about this metaphorically, or—” “Yes,” Leo said firmly. “All right. He . . .” Poppy frowned in concentration as she searched for the right words, “. . . left me while the flag was still flying.” “Was he drunk?” “No.” “Did you do or say something to make him leave?” “Just the opposite. I asked him to stay, and he wouldn’t.” Shaking his head, Leo rummaged in a side compartment beside his seat and swore. “Where the blazes is my liquor? I told the servants to stock the carriage with drink for the journey. I’m going to fire the bloody lot of them.” “There’s water, isn’t there?” “Water is for washing, not drinking.” He muttered something about an evil conspiracy to keep him sober, and sighed. “One can only guess as to Rutledge’s motivations. It’s not easy for a man to stop in the middle of lovemaking. It puts us in a devil of a temper.

Harry was fascinated by the Hathaways, the mysterious connections between them, as if they shared some collective secret. One could almost see the wordless understanding that passed between them. Although Harry knew a great deal about people, he knew nothing about being part of a family. After Harry’s mother had run off with one of her lovers, his father had tried to get rid of every remaining trace of her existence. And he had done his best to forget that he even had a son, leaving Harry to the hotel staff and a succession of tutors. Harry had few memories of his mother, only that she had been beautiful and had had golden hair. It seemed she had always been going out, away from him, forever elusive. He remembered crying for her once, clutching his hands in her velvet skirts, and she had tried to make him let go, laughing softly at his persistence. In the wake of his parents’ abandonment, Harry had taken his meals in the kitchen with the hotel employees. When he was sick, one or another of the maids had taken care of him. He saw families come and go, and he had learned to view them with the same detachment that the hotel staff did. Deep down Harry harbored a suspicion that the reason his mother had left, the reason his father never had anything to do with him, was because he was unlovable. And therefore he had no desire to be part of a family. Even if or when Poppy bore him children, Harry would never allow anyone close enough to form an attachment. He would never let himself be shackled that way. And yet he sometimes knew a fleeting envy for those who were capable of it, like the Hathaways.

The plate was filled with rich yellow rice, scarlet peppers, carrot dice, and silky golden onions. Two pieces of chicken, the skin perfectly, evenly browned, nestled in the bed of rice, scattered with minced parsley and cilantro. A few green leaves of salad were on the side, sheathed in vinaigrette, with shards of cheese shaved over the top. The sear on the chicken was what he most appreciated: staff meal chicken and rice would be only the braised legs, delicious and shredding off the bone but not skillfully browned and crisped solely for the pleasurable contrast of the velvety meat and the rich, salted crackle of skin.

ran—at separate times—a boutique investment banking firm and a small mortgage company. He served as the Treasurer for the multinational vitamin manufacturer USANA Health Sciences years before becoming CFO for MonaVie. Devin squeezed in two brief stints in government, including two years working for Jake Garn on the U.S. Senate Banking Committee Staff and another year working for an independent state agency called USTAR, where he helped foster technology entrepreneurship during Governor Jon Huntsman’s administration. Devin is proud to be a Ute, having graduated from the University of Utah David Eccles School of Business, which recognized him as a Distinguished Alum in 2006. He also earned an MBA at Cornell University where he ran the student newspaper, Cornell Business.

Heeding Clausewitz’s warning that military plans which leave no room for the unexpected can lead to disaster, the Germans with infinite care had attempted to provide for every contingency. Their staff officers, trained at maneuvers and at war-college desks to supply the correct solution for any given set of circumstances, were expected to cope with the unexpected. Against that elusive, that mocking and perilous quantity, every precaution had been taken except one—flexibility. While

None of them could afford to go back and think about that tragedy right now. Amy needed to believe in him. And he had to stay focused on this mom and this boy. He refused to consider the possibility that this was anything more than a missing child. Anything else took him down a road he couldn’t bring himself to travel. That didn’t mean that he didn’t understand the urgency of finding Josh before his mom freaked out completely or before the situation turned into something worse. Any location that attracted a lot of children also had the potential to draw those who preyed on them. With the security staff fanning out, he turned back to Amy. “Let me take the baby, okay? Then we can leave the stroller here with Trish,” he said lightly. The little sweetheart with her blond curls and pink bow in her hair immediately beamed at him in a way that made his heart ache. “Who’s this angel?” he asked, responding to that smile with one of his own. “Her name’s Emma,” Amy said. “She’s eleven months old. Are you sure you want to hold her? I can keep her.” “I don’t mind. I have a niece who’s not much older,” he told her. He gently patted the baby’s back till she settled

Why did he leave?” I asked. She didn’t respond for a moment. “I don’t know, but I do know that if you manhandle me again, I’ll smack my staff down on your head as hard as I can.” Note to self—don’t grab Tess again. -o-o-o-

The Economist has produced a more sophisticated set of ‘back-of-the-envelope’ estimates in an interactive basic income calculator for all OECD countries.4 This purports to show how much could be paid as a basic income by switching spending on non-health transfers, leaving tax revenues and other public spending unchanged. Interestingly, even on this very restrictive basis, a cluster of seven west European countries could already pay over $10,000 per person per year. The United States could pay $6,300 and Britain $5,800. Obviously, for most countries, the level of basic income that could be financed from this tax-neutral welfare-switching exercise would be modest – though, especially for bottom-ranked countries such as South Korea ($2,200) or Mexico (only $900), this largely reflects their current low tax take and welfare spending. The Economist’s interactive calculator also aims to calculate what tax rises would be needed to pay a basic income of a given amount. For the UK, the calculator estimates that the cost of a basic income of one-third average GDP per head would require a 15 percentage point rise in tax take. Its calculations can again be questioned in their own terms. However, all these back-of-the-envelope exercises are flawed in more fundamental ways. First, they do not allow for clawing the basic income back in tax from higher-income earners, which could be done with no net cost to the affluent or to the Exchequer, simply by tweaking tax rates and allowances so that the extra tax take equals the basic income paid. Second, they do not take account of administrative savings from removal of means testing and behaviour conditions. Administration accounted for £8 billion of the £172 billion 2013–14 budget of the UK’s Department of Work and Pensions, much of which will have gone to pay staff in local job centres to monitor and sanction benefit recipients. This does not include hundreds of millions of pounds paid to private contractors to carry out so-called ‘work assessment’ tests on people with disabilities, which have led to denial of benefits to some of society’s most vulnerable people. Third, they compare the cost of a basic income with the existing welfare budget and assume that all other areas of public spending remain intact. Yet governments can always choose to realign spending priorities. The UK government could save billions by scrapping the plan to replace the Trident nuclear missile system, now estimated to cost more than £200 billion over its lifetime. It could save further billions by ending subsidies that go predominantly to corporations and the affluent.

At the ukulele workshop that summer. He lectured on the four-note chord in the context of timelessness, and described himself then as a Quaternionist. We had quickly discovered our common love of the instrument,” Miles recalled,“ and discussed the widespread contempt in which ukulele players are held— traceable, we concluded, to the uke’s all-but-exclusive employment as a producer of chords—single, timeless events apprehended all at once instead of serially. Notes of a linear melody, up and down a staff, being a record of pitch versus time, to play a melody is to introduce the element of time, and hence of mortality. Our perceived reluctance to leave the timelessness of the struck chord has earned ukulele players our reputation as feckless, clownlike children who will not grow up.

His book For Whom the Bell Tolls was an instant success in the summer of 1940, and afforded him the means to live in style at his villa outside of Havana with his new wife Mary Welsh, whom he married in 1946. It was during this period that he started getting headaches and gaining weight, frequently becoming depressed. Being able to shake off his problems, he wrote a series of books on the Land, Air and Sea, and later wrote The Old Man and the Sea for which he won the Pulitzer Prize in May 1954. Hemingway on a trip to Africa where he barely survived two successive airplane crashes. Returning to Cuba, Ernest worked reshaping the recovered work and wrote his memoir, A Moveable Feast. He also finished True at First Light and The Garden of Eden. Being security conscious, he stored his works in a safe deposit box at a bank in Havana. His home Finca Vigía had become a hub for friends and even visiting tourists. It was reliably disclosed to me that he frequently enjoyed swinger’s parties and orgies at his Cuban home. In Spain after divorcing Frank Sinatra Hemingway introduced Ava Gardner to many of the bullfighters he knew and in a free for all, she seduced many of hotter ones. After Ava Gardner’s affair with the famous Spanish bullfighter Luis Miguel Dominguín crashed, she came to Cuba and stayed at Finca Vigía, where she had what was termed to be a poignant relationship with Ernest. Ava Gardner swam nude in the pool, located down the slope from the Hemingway house, after which he told his staff that the water was not to be emptied. An intimate friendship grew between Hemingway’s forth and second wife, Mary and Pauline. Pauline often came to Finca Vigia, in the early 1950s, and likewise Mary made the crossing of the Florida Straits, back to Key West several times. The ex-wife and the current wife enjoyed gossiping about their prior husbands and lovers and had choice words regarding Ernest. In 1959, Hemingway was in Cuba during the revolution, and was delighted that Batista, who owned the nearby property, that later became the location of the dismal Pan Americana Housing Development, was overthrown. He shared the love of fishing with Fidel Castro and remained on good terms with him. Reading the tea leaves, he decided to leave Cuba after hearing that Fidel wanted to nationalize the properties owned by Americans and other foreign nationals. In the summer of 1960, while working on a manuscript for Life magazine, Hemingway developed dementia becoming disorganized and confused. His eyesight had been failing and he became despondent and depressed. On July 25, 1960, he and his wife Mary left Cuba for the last time. He never retrieved his books or the manuscripts that he left in the bank vault. Following the Bay of Pigs Invasion, the Cuban government took ownership of his home and the works he left behind, including an estimated 5,000 books from his personal library. After years of neglect, his home, which was designed by the Spanish architect Miguel Pascual y Baguer in 1886, has now been largely restored as the Hemingway Museum. The museum, overlooking San Francisco de Paula, as well as the Straits of Florida in the distance, houses much of his work as well as his boat housed near his pool.

Let's return to Archytas's staff and to the expanding Universe. A javelin that is thrown straight upward will drop back down a long time before we can sensibly ask the question about the edge of the universe. The javelin cannot escape the gravity of Earth. A spacecraft that runs out of propellant only after it reaches the velocity that permits escape from the gravitational pull of our solar system will continue on its path, but it will remain inside our galaxy. The Milky Way's gravitational field holds onto it. Proceeding like this, we pass, from a practical problem to a fundamental question. Can there be objects that may escape our group of galaxies and that will ultimately leave our universe altogether? The answer must be no. The universe, after all, keeps expanding. Light that reaches us today was emitted shortly after the birth of the universe; its headwaters are moving away from us with a velocity close to that of light. There is no light older than what originated at the time of the Big Bang. Since no information travels at a speed greater than that of light, the observable universe is contained within the surface of a sphere with a radius defined by the distance traveled by light that was emitted at the time of the Big Bang.

Real marketing is built into what you do and why you do it. It’s part of your story, something that you do organically when your business is aligned with your mission and values. Kept promises, free returns, obsession with the details, returned emails, clean tables, and attentive staff—all of this is your real marketing. Real marketing creates a deeper impact, leaves a lasting impression, and is as powerful as a smile.

Not so the French poilu. His pay was meagre, his food disgusting - though his wine was drinkable - his leave infrequent, letters from home often failed to arrive, and his life was all too often thrown away in frontal attacks that usually achieved nothing but an extensive casualty list. Much of this was simply due to poor staff work, to incompetence rather than indifference,

Amid a series of heated meetings in early 2019, Cook and Ahrendts agreed to part ways. An abrupt announcement in February that she would leave ignited rumors that she had been fired. Apple’s public relations team swung into action to suppress the rumors, pushing a story that the departure had been planned. Indeed, Ahrendts told friends, she was ready to leave. She had spent five years at the company and made $173 million. She was ready to exit an empire where an aloof CEO assaulted staff with interrogation.

an ex-Confederate colorbearer, Andrew Wall, took a ten-mile walking tour of the historic ground in 1913, at the age of 72. On July 2 of that reunion year, Wall came to a place where he believed he had been standing in 1863, when the point end of the regimental flag staff he was carrying was shot off by Yankee fire. Searching through the thick accumulation of leaves and dirt, Wall was amazed to discover the metal flag pole tip that had been blown away 50 years before.

Harrah’s had committed to finishing the new Octavius hotel tower at Caesars Palace and spent $1.1 billion in capital investments in 2008. By 2010, capital investments had dropped to just $160 million. One bellman at The Paris described the years after the Apollo/TPG takeover: “It felt ugly after the buyout. Before you could service the guest, it was a great place to work before those private equity guys took over.” Attrition and hiring freezes meant that employees were often forced to do the work of two people. Customers were suddenly facing longer lines to check in and have their luggage delivered, which proved stressful both for guests and the remaining staff. Holes in the wall weren’t fixed because maintenance crews were let go, and there was no money for repairs anyway. Duct-taped carpet was evident everywhere. The system for delivering and bussing room service orders broke down, leaving carts of food scraps next to elevators and guest rooms, leading customers to complain and forcing the union to intervene.

He was a recluse, the old-fashioned sort with a housekeeper and a full staff. I’m not sure I would leave the house myself if I had someone to cook and clean for me, to iron the Times and place it on a tray with my morning infusion.

Bad fit customers and technical support There is a line between helping a customer and building custom software for them. You want to avoid one-off features because the effort to build one custom feature is the same effort to help ten good fit customers. If a customer requires custom work, then they are usually a poor fit. These bad customers will drain the life from your team and these customers redirect resources from critical tasks, such as mandatory upgrades, and helping good fit customers succeed. Enough bad customers can cause low employee morale and high turn-over in any department. Here are the differences between good and bad fit customers: Good Customer Traits Bad Customer Traits Software performs the features that he needs Constantly emails about missing features An attractor that leaves reviews, case studies Rude or unpleasant over the phone, a detractor Entry level staff members provide support Senior level staff provides technical support Requires a short call to set-up and configure Requires coding changes and tons of phone support Company is organized Company is a mess Fits into an ideal customer profile Fits into no customer profile Feels like a good fit You get a bad feeling about the company

From Shanghai, Meyer had sent seeds and cuttings of oats, millet, a thin-skinned watermelon, and new types of cotton. The staff of Fairchild's office watched with anticipation each time one of Meyer's shipments were unpacked. There were seeds of wild pears, new persimmons, and leaves of so-called Manchurian spinach that America's top spinach specialist would declare was the best America had ever seen. Meyer had delivered the first samples of asparagus ever to officially enter the United States. In 1908, few people had seen a soybean, a green legume common in central China. Even fewer people could have imagined that within one hundred years, the evolved descendants of soybeans that Meyer shipped back would cover the Midwest of the United States like a rug. Soybeans would be applied to more diverse uses than any other crop in history, as feed for livestock, food for humans (notably vegetarians), and even a renewable fuel called biodiesel. Meyer also hadn't come empty-handed. He had physically brought home a bounty, having taken from China a steamer of the Standard Oil Company that, unlike a passenger ship, allowed him limitless cargo and better onboard conditions for plant material. He arrived with twenty tons, including red blackberries, wild apricots, two large zelkova trees (similar to elms), Chinese holly shrub, twenty-two white-barked pines, eighteen forms of lilac, four viburnum bushes that produced edible red berries, two spirea bushes with little white flowers, a rhododendron bush with pink and purple flowers, an evergreen shrub called a daphne, thirty kinds of bamboo (some of them edible), four types of lilies, and a new strain of grassy lawn sedge.

A reminder to exercise and drink plenty of water: Cellular chemicals greedily tear the molecular structure of glucose apart to extract its sugary energy. This energy extraction is so violent that atoms are literally ripped asunder in the process. As in any manufacturing process, such fierce activity generates a fair amount of toxic waste. In the case of food, this waste consists of a nasty pile of excess electrons shredded from the atoms in the glucose molecules. Left alone, these electrons slam into other molecules within the cell transforming them into one of the most toxic substances known to humankind. They are called free radicals. If not quickly corralled, they will wreck havoc on the innards...causing mutations in your very DNA. The reason you don't die of electron overdose is that the atmosphere is full of breathable oxygen. The main function of oxygen is to act like an efficient electron absorbing sponge. At the same time the blood is delivering foodstuffs to your tissues, it is also carrying those oxygen sponges. Any excess electrons are absorbed by the sponges, and after a bit of molecular alchemy, are transformed into equally hazardous but now fully transportable CO2. The blood is carried back to your lungs where the CO2 leaves the blood and you breathe it out... keeping the food you eat from killing you. This is why blood has to be everywhere inside you serving as both wait staff and hazmat team. Any tissue without blood is going to starve to death, your brain included.

Of the three Professors, the first to have reached the room that morning in order to establish himself securely in the only arm-chair (it was his habit to leave the class he was teaching – or pretending to teach – at least twenty minutes before its official conclusion, in order to be certain that the chair was free) was Opus Fluke. He lay rather than sat in what was known among the staff as ‘Fluke’s Cradle’. Indeed he had worn that piece of furniture – or symbol of bone-laziness – into such a shape as made the descent of any other body than his own into that crater of undulating horsehair a hazardous enterprise.

Writing to Gov. Nicholas Cooke on October 12, 1776, he explained, The Advantages arising from a judicious appointment of Officers, and the fatal consequences that result from the want of them, are too obvious to require Arguments to prove them; I shall, therefore, beg leave to add only, that as the well doing, nay the very existence of every Army, to any profitable purposes, depend upon it, that too much regard cannot be had to the choosing of Men of Merit and such as are, not only under the influence of a warm attachment to their Country, but who also possess sentiments of principles of the strictest honor. Men of this Character, are fit for Office, and will use their best endeavours to introduce that discipline and subordination, which are essential to good order, and inspire that Confidence in the Men, which alone can give success to the interesting and important contest in which we are engaged. 50 Washington consistently underscored his view of the “immense consequence” of having “men of the most respectable characters” as the officers surrounding the commanderin chief. He wrote years later to Secretary of War, James McHenry as a new army was being contemplated to address the post-French Revolutionary government: To remark to a Military Man how all important the General Staff of an Army is to its well being, and how essential consequently to the Commander in Chief, seems to be unnecessary; and yet a good choice is of such immense consequence, that I must be allowed to explain myself. The Inspector General, Quartermaster General, Adjutant General, and Officer commanding the Corps of Artillerists and Engineers, ought to be men of the most respectable characters, and of first rate abilities; because, from the nature of their respective Offices, and from their being always about the Commander in Chief who is obliged to entrust many things to them confidentially, scarcely any movement can take place without their knowledge. It follows then, that besides possessing the qualifications just mentioned, they ought to have those of Integrity and prudence in

I was finding out that the unclean animal of the Bible is forbidden because the unclean is the root—for there are created things that never decorated themselves, and preserved themselves exactly as they were the moment they were created, and only they continued to be the still wholly complete root. And because they are the root one cannot eat them, the fruit of good and evil—eating the living matter would banish me from a paradise of adornments, and leave me to wander forever with a shepherd's staff in the desert. Many were they who wandered with a staff in the desert.

I glanced at Darius as we were left alone together. Apparently my attempts to avoid this particular Heir were doomed to fail tonight. Darius looked over my shoulder and his face dipped into a scowl. I followed his gaze and spotted his fiancé Mildred barrelling through the crowd towards us with a frown on her face which melded her eyebrows into one bushy line. “Come on then,” Darius said hastily, leading the way to the door Xavier had taken out of the room. “Where to?” I asked in confusion. The party was in full swing and I was fairly sure we weren’t supposed to be leaving it. Not that I’d ever cared much for rules but it seemed odd that he’d gone to so much trouble to get me here just to sneak me away again. Plus it was probably a good idea for me to get the hell away from him before his toothy bride arrived and tried to snap me in half with her brawny arms. “Xavier said you want some real food,” Darius said suggestively, heading on out without bothering to make sure I was following. I hesitated. I didn’t really want to go anywhere with him but I couldn’t deny the draw I felt to him either. The champagne probably isn’t helping with that. My stomach growled impatiently and I sighed as I gave in to its demands. I snatched another glass of champagne on my way out, quickly drinking it in one gulp before hurrying after him. If alcohol was going to make this decision for me then the least I could do was make sure I consumed plenty of it. I glanced back at Darcy as I left but she was laughing at something Hamish had said and didn’t notice me. Mildred on the other hand looked like she was primed for murder and I hurried out of the room as she began to battle her way across the dance floor with me locked in her sights. Darius led me down corridors with gilded decorations at every turn. Dragons really liked their gold and it was obvious they had plenty of it to spare. “Thank you for cheering Xavier up,” Darius said as he opened the door onto a narrow corridor and led me inside. Thankfully there was no sign of Mildred catching up and I had to hope we’d lost her. A few serving staff squeezed past us carrying trays as we walked, bowing their heads as they spotted the infamous Acrux Heir. “Why did he need cheering up?” I asked curiously. “No reason.” I rolled my eyes at his back. (Tory)

Greg Peters, who replaced Neil Hunt as chief product officer in 2017, is one example. Greg gets to work at the normal hour of 8:00 a.m. and leaves the office by 6:00 p.m. to be home for dinner with his children. Greg makes a point of taking big vacations, including visiting his wife’s family in Tokyo, and encourages his staff to do the same. “What we say as leaders is only half the equation,” Greg explains. “Our employees are also looking at what we do. If I say, ‘I want you to find a sustainable and healthy work-life balance,’ but I’m in the office twelve hours a day, people will imitate my actions, not follow my words.

I’m Jay Powers, the circulating nurse”; “I’m Zhi Xiong, the anesthesiologist”—that sort of thing. It felt kind of hokey to me, and I wondered how much difference this step could really make. But it turned out to have been carefully devised. There have been psychology studies in various fields backing up what should have been self-evident—people who don’t know one another’s names don’t work together nearly as well as those who do. And Brian Sexton, the Johns Hopkins psychologist, had done studies showing the same in operating rooms. In one, he and his research team buttonholed surgical staff members outside their operating rooms and asked them two questions: how would they rate the level of communications during the operation they had just finished and what were the names of the other staff members on the team? The researchers learned that about half the time the staff did not know one another’s names. When they did, however, the communications ratings jumped significantly. The investigators at Johns Hopkins and elsewhere had also observed that when nurses were given a chance to say their names and mention concerns at the beginning of a case, they were more likely to note problems and offer solutions. The researchers called it an “activation phenomenon.” Giving people a chance to say something at the start seemed to activate their sense of participation and responsibility and their willingness to speak up. These were limited studies and hardly definitive. But the initial results were enticing. Nothing had ever been shown to improve the ability of surgeons to broadly reduce harm to patients aside from experience and specialized training. Yet here, in three separate cities, teams had tried out these unusual checklists, and each had found a positive effect. At Johns Hopkins, researchers specifically measured their checklist’s effect on teamwork. Eleven surgeons had agreed to try it in their cases—seven general surgeons, two plastic surgeons, and two neurosurgeons. After three months, the number of team members in their operations reporting that they “functioned as a well-coordinated team” leapt from 68 percent to 92 percent. At the Kaiser hospitals in Southern California, researchers had tested their checklist for six months in thirty-five hundred operations. During that time, they found that their staff’s average rating of the teamwork climate improved from “good” to “outstanding.” Employee satisfaction rose 19 percent. The rate of OR nurse turnover—the proportion leaving their jobs each year—dropped from 23 percent to 7 percent. And the checklist appeared to have caught numerous near errors. In

In the early 2000s, social media and streaming services changed the game not only for the world but for the global Church. With just one click, anyone with a computer could now find a church, pastor, worship leader, song, chord chart, sermon, or podcast. During this time, digital intellectual material came at us at lightning speed and the larger, well-known churches began representing and dominating a small fraction of the global Church, setting a standard that many other churches simply could not meet when it came to production. The smaller churches lacked the technology, volunteers, or staff to launch and maintain the programming as well as the finances to keep up with the ever-changing times. The traditionalists, baby boomers, and Gen X, who had done most of their ministry hidden and with little resources, were suddenly seeing everything they had been missing. We were no longer satisfied with our own church homes. A friend and fellow worship leader calls this “worship pornography.” The more content we view online, the less satisfied we are with the Bride entrusted to us. Rather than stay where we are and invest into that body of believers, it has become much easier to go online and look for something sexier, younger, more relevant. We break covenant with the people God had asked us to love and serve by leaving them for something more polished and most likely photoshopped.

The choice of words and the connotations of those words are often overlooked. Although it may appear to be quite trivial, replacing the word library with library team in our oral and written communication may have a much larger effect than we might think. While the phrase library team creates a shared sense of purpose and unity, it also replaces the concept of “library as building” with “library as a group of people” in a similar way that “community college” elevates the term “college.” Perhaps intentionally using library team whenever referring to library staff and leaving the word library to refer to the physical building and space could be of great service. Additionally, making a concerted effort to gently admonish those outside of the library to try and do the same could create a better realization of how these terms differ. It also has the added advantage of taking the word librarians out of the hierarchy of internal library discussions which may leave other library workers feeling excluded or marginalized.

The most disappointing of the jobs I had was the ‘Green’ solar photovoltaic industry. I had three jobs in the field. Two of them had a constant pressure to work very long hours. I remember my neighbor commenting that he would see me leave for work in the dark and come home in the dark! One of the jobs had completely overloaded me with the work of many workers and refused my daily requests for more staff! I left the ‘Green’ industry and have never pursued another job in it.

Lamps. I love lamps. The bigger the better. Gold, with big black lampshades. And tresses,” I mumble to myself. “They’ll bring in the sophisticated look, so I’ll put them everywhere. The staff are going to hate those things. They’re hell to dust and—” “No lamps.” I hear Roman’s deep voice coming directly from above me, but I just smile and continue, keeping my eyes closed. “And my husband hates my lamps. But he knows he has zero interior design knowledge, and because he’s so crazy about me, he decides to leave my lamps in peace. All fourteen of them.

I’d never been so scared in my life. His warning worked, though. I never tried to help again. The next day I’d walked in for supper and there had been another naked woman chained to the table. The staff my brothers employed to keep our house running walked past like she didn’t exist. I stepped closer, noticing the large red stain that Konstantin had obviously told the maids to leave, and then I’d met his eyes. He’d raised a dark brow at me, daring me to help the woman at his feet. I could hear her crying, even though she was trying so damn hard to not draw attention to herself. It killed a part of me to ignore her completely and go sit down in my usual spot, but I did it to help her. I did it to save her life, and I’ve been ignoring them ever since.

Prayer to Our Lady of Waiting Rooms Let the seats be plentiful and padded. Let the magazines be recent or let the book I’ve brought last until we can leave. Let the TV on its bolted stand be off, muted, or showing something I can ignore— weather, gameshows, CNN. Let the room be mostly empty—no one shouting, sobbing, asking about my husband’s health. Let everyone be strangers except the staff. Let the walls be freshly painted, soothing to behold. Let my husband be there for a physical or routine checkup. Let no one comment on my clothes or unwashed hair, how I can sit so calmly while he has staples or a catheter removed, his lungs or heart or kidneys tested, an infected wound debrided. Under no circumstances let me be called into the back by a nurse who touches my arm, says I’m sorry but— Let my husband walk out whistling before I’ve finished my book, looked at my watch too many times. Let the news be good or benign, his next appointment not for months. When the waiting is over, let us walk outside feeling better, or at least no worse, than we did before.

It’s pretty easy to spot an overwhelmingly strong candidate or even an underwhelmingly weak candidate. It’s the “whelming” candidate you must avoid at all costs, because that’s the one who can and will do your organization the most long-lasting harm. Overwhelmers earn you raves. Underwhelmers either leave on their own or are terminated. Whelmers, sadly, are like a stubborn stain you can’t get out of the carpet. They infuse an organization and its staff with mediocrity; they’re comfortable, and so they never leave; and, frustratingly, they never do anything that rises to the level of getting them promoted or sinks to the level of getting them fired. And because you either can’t or don’t fire them, you and they conspire to send a dangerous message to your staff and guests that “average” is acceptable.

You’ll reimburse me for rent, food, clothing, gifts, and the services of my staff. You came into this sham marriage with nothing, and you will leave with nothing.” It was a small price to pay, but she couldn’t just let him walk away free and clear. Her anger wouldn’t let her. She had to have a nominal compensation. If she didn’t, her magic would exact its own price. “I don’t have that kind of money,” he said. “I’m not interested in your financial troubles,” she said. “I financially supported you all these years, and you don’t get to take advantage of me. I’ll have my lawyer draft an invoice, and you will pay it in full, or I will force you to make a much more public apology.

Nok held tight to her staff with sweaty palms. What should she do? Leave? Join her father on the other side of the bridge? This felt like a test she hadn’t prepared for.

looking grey and tired, first to arrive and last to leave, if you repeatedly miss family events, lose your good humour and your perspective, your staff will think that’s what you expect of them too, no matter what you say. Lead by example. Decide, right now, that you’re going to work hard and to have a good life.

After discreetly tipping the captain, I led her inside. I quickly placed an order for an Aperol Spritz for room 212 with a passing staff member and escorted Camilla to the elevator, where she kissed me with an intensity that made the world disappear, leaving only the warmth of our lips and the sound of our labored breathing.

One camper even tripped and fell. When his friend came back to help him, he threw up a hand, and TJ assumed he said something along the lines of “just... leave me here.

Real marketing is built into what you do and why you do it. It’s part of your story, something that you do organically when your business is aligned with your mission and values. Kept promises, free returns, obsession with the details, returned emails, clean tables, and attentive staff—all of this is your real marketing. Real marketing creates a deeper impact, leaves a lasting impression, and is as powerful as a smile. Having