Service Excellence Quotes

People of excellence go the extra mile to do what's right.

But money spent while manic doesn't fit into the Internal Revenue Service concept of medical expense or business loss. So after mania, when most depressed, you're given excellent reason to be even more so.

...there are no shortcuts to excellence. Developing real expertise, figuring out really hard problems, it all takes time―longer than most people imagine....you've got to apply those skills and produce goods or services that are valuable to people....Grit is about working on something you care about so much that you're willing to stay loyal to it...it's doing what you love, but not just falling in love―staying in love.

I did not care for the things that most people care about– making money, having a comfortable home, high military or civil rank, and all the other activities, political appointments, secret societies, party organizations, which go on in our city . . . I set myself to do you– each one of you, individually and in private– what I hold to be the greatest possible service. I tried to persuade each one of you to concern himself less with what he has than with what he is, so as to render himself as excellent and as rational as possible.

So many people think that they are not gifted because they don’t have an obvious talent that people can recognize because it doesn’t fall under the creative arts category—writing, dancing, music, acting, art or singing. Sadly, they let their real talents go undeveloped, while they chase after fame. I am grateful for the people with obscure unremarked talents because they make our lives easier---inventors, organizers, planners, peacemakers, communicators, activists, scientists, and so forth. However, there is one gift that trumps all other talents—being an excellent parent. If you can successfully raise a child in this day in age to have integrity then you have left a legacy that future generations will benefit from.

A good company offers excellent products and services. A great company also offers excellent products and services but also strives to make the world a better place.

Do not be obsessed with expensive things. Instead, be obsessed with excellence. Things don't make you excellent. However, excellence will make you expensive.

When I am high I couldn’t worry about money if I tried. So I don’t. The money will come from somewhere; I am entitled; God will provide. Credit cards are disastrous, personal checks worse. Unfortunately, for manics anyway, mania is a natural extension of the economy. What with credit cards and bank accounts there is little beyond reach. So I bought twelve snakebite kits, with a sense of urgency and importance. I bought precious stones, elegant and unnecessary furniture, three watches within an hour of one another (in the Rolex rather than Timex class: champagne tastes bubble to the surface, are the surface, in mania), and totally inappropriate sirenlike clothes. During one spree in London I spent several hundred pounds on books having titles or covers that somehow caught my fancy: books on the natural history of the mole, twenty sundry Penguin books because I thought it could be nice if the penguins could form a colony. Once I think I shoplifted a blouse because I could not wait a minute longer for the woman-with-molasses feet in front of me in line. Or maybe I just thought about shoplifting, I don’t remember, I was totally confused. I imagine I must have spent far more than thirty thousand dollars during my two major manic episodes, and God only knows how much more during my frequent milder manias. But then back on lithium and rotating on the planet at the same pace as everyone else, you find your credit is decimated, your mortification complete: mania is not a luxury one can easily afford. It is devastating to have the illness and aggravating to have to pay for medications, blood tests, and psychotherapy. They, at least, are partially deductible. But money spent while manic doesn’t fit into the Internal Revenue Service concept of medical expense or business loss. So after mania, when most depressed, you’re given excellent reason to be even more so.

If someone does a Great job or provide excellent service, make sure to recognize and reward them! If someone wrote a book you enjoy, tell them. If you want people to put out their best and to strive for excellence, encourage and support them. - Strong by Kailin Gow on Leadership

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first.

What’s hard is designing a service model that allows average employees—not just the exceptional ones—to produce service excellence as an everyday routine.

In the morning a new man was behind the front desk. "And how did you enjoy your stay, Sir?" he asked smoothly. "It was singularly execrable," I replied. "Oh, excellent," he purred, taking my card "In fact, I would go so far as to say that the principal value of a stay in this establishment is that it is bound to make all subsequent service-related experiences seem, in comparison, refreshing." He made a deeply appreciative expression as if to say, "Praise indeed," and presnted my bill for signature. "Well, we hope you'll come again." "I would sooner have bowel surgery in the woods with a a stick." His expression wavered, then held there for a long moment. "Excellent," he said again, but without a great show of conviction.

have no judgment for Wendells; in fact, I applaud their stamina and ability to provide excellent service to so many women. It seems like a very efficient and generous use of resources.

I keep a band of music in my ante-room," he said once to her. "It has orders to play without stopping; it renders me two excellent services. It keeps the sounds of the world from reaching the private apartments, and it makes the world think that dancing's going on within.

Nay, the same Solomon the king, although he excelled in the glory of treasure and magnificent buildings, of shipping and navigation, of service and attendance, of fame and renown, and the like, yet he maketh no claim to any of those glories, but only to the glory of inquisition of truth; for so he saith expressly, "The glory of God is to conceal a thing, but the glory of the king is to find it out;" as if, according to the innocent play of children, the Divine Majesty took delight to hide His works, to the end to have them found out; and as if kings could not obtain a greater honour than to be God's playfellows in that game

In every vocation, those who truly excel have genuine desire to serve others.

If mind is seen not as a threat but as a guide to emotion, if intellect is seen neither as a guarantee of character nor as an inevitable danger to it, if theory is conceived as something serviceable but not necessarily subordinate or inferior to practice, and if our democratic aspirations are defined in such realistic and defensible terms as to admit of excellence, all these supposed antagonisms lose their force.

The only way to get excellence is with training, education, and enforcement.

The mass-man would never have accepted authority external to himself had not his surroundings violently forced him to do so. As to-day, his surroundings do not so force him, the everlasting mass-man, true to his character, ceases to appeal to other authority and feels himself lord of his own existence. On the contrary the select man, the excellent man is urged, by interior necessity, to appeal from himself to some standard beyond himself, superior to himself, whose service he freely accepts...Contrary to what is usually thought, it is the man of excellence, and not the common man who lives in essential servitude. Life has no savour for him unless he makes it consist in service to something transcendental. Hence he does not look upon the necessity of serving as an oppression. When, by chance, such necessity is lacking, he grows restless and invents some new standard, more difficult, more exigent, with which to coerce himself. This is life lived as a discipline — the noble life.

It took Evrial a moment to catch on—she was too busy wondering where Amaranthe had heard anything, since she was supposedly staying out of sight in her cabin for the whole trip. “Maid service?Are you suggesting we dress up as servants and clean people’s rooms?” “ Why, that’s an excellent idea. Thank you for suggesting it.” Amaranthe beamed. Evrial crossed her arms over her chest and added her glower to the glare Sicarius was still sending across the room. She was beginning to see how Maldynado got blamed for so many things that may have not been his fault after all.

About the only good thing about being sex-starved and hornier than the blue wildebeest in mating season she'd once had to write an essay on, was the vast improvement on her pen-pal repertoire. Phone sex? Pah! Any schmuck could talk dirty and get off on it. The art of airmail sex, however, presented a much greater challenge and one she'd excelled at, if Mark's responses were anything to go by. It was a wonder the planes didn't catch fire.

Ingenious philosophers tell you, perhaps, that the great work of the steam-engine is to create leisure for mankind. Do not believe them: it only creates a vacuum for eager thought to rush in. Even idleness is eager now—eager for amusement; prone to excursion-trains, art museums, periodical literature, and exciting novels; prone even to scientific theorizing and cursory peeps through microscopes. Old Leisure was quite a different personage. He only read one newspaper, innocent of leaders, and was free from that periodicity of sensations which we call post-time. He was a contemplative, rather stout gentleman, of excellent digestion; of quiet perceptions, undiseased by hypothesis; happy in his inability to know the causes of things, preferring the things themselves. He lived chiefly in the country, among pleasant seats and homesteads, and was fond of sauntering by the fruit-tree wall and scenting the apricots when they were warmed by the morning sunshine, or of sheltering himself under the orchard boughs at noon, when the summer pears were falling. He knew nothing of weekday services, and thought none the worse of the Sunday sermon if it allowed him to sleep from the text to the blessing; liking the afternoon service best, because the prayers were the shortest, and not ashamed to say so; for he had an easy, jolly conscience, broad-backed like himself, and able to carry a great deal of beer or port-wine, not being made squeamish by doubts and qualms and lofty aspirations.

The 'U' goes before 'ME' in Customer.

True greatness, true leadership, is found in giving yourself in service to others, not in coaxing or inducing others to serve

Why live my personal values at work? This is an excellent question to ask. If your attorneys are planning an insanity defense.

Having a sense of urgency is good, but ensure to bring an essence of excellence in what you do.

Nordstrom believes that great service begins with showing courtesy to everyone—customers, employees, and vendors.

Where Christ’s Spirit is, it will bring men from their altitudes and excellencies, and make them to stoop to serve the church, and account it an honour to be an instrument to do good.

As the love of him who is love transcends ours as the heavens are higher than the earth, so must he desire in his child infinitely more than the most jealous love of the best mother can desire in hers. He would have him rid of all discontent, all fear, all grudging, all bitterness in word or thought, all gauging and measuring of his own with a different rod from that he would apply to another's. He will have no curling of the lip; no indifference in him to the man whose service in any form he uses; no desire to excel another, no contentment at gaining by his loss. He will not have him receive the smallest service without gratitude; would not hear from him a tone to jar the heart of another, a word to make it ache, be the ache ever so transient.

Don't apologize for expressing passion. Don't back down when it comes to your integrity. Don't let anyone undermine your standards for the sake of ease. Be a character of excellence, NOT excuses.

Far too many managers have lost sight of the basics, in our opinion: quick action, service to customers, practical innovation, and the fact that you can’t get any of these without virtually everyone’s commitment.

As Candide went back to his farm, he reflected deeply on the Turk's remarks. He said to Pangloss and Martin: "That good old man seems to me to have made himself a life far preferable to that of the six Kings with whom we had the honor of having supper." "Great eminence," said Pangloss, " is very dangerous, according to the report of all philosophers. For after all, Eglon, King of the Moabites, was assassinated by Ehud; Absolom was hanged by his hair and pierced with three darts; King Naab son of Jeroboam was killed by Baasha..." "I also know", said Candide, "that we must cultivate our garden." "You are right," said Pangloss, "for when man was put in the Garden of Eden, he was put there ut operaretur eum, to work; which proves that man was not born to rest." "Let us work without reasoning," said Martin, "it is the only way to make life endurable." All the little society entered into this laudable plan; each one began to exercise his talents. The little piece of land produced much. True, Cunégonde was very ugly; but she became and excellent pastry cook; Paquette embroidered; the old woman took care of the linen. No one, not even Friar Giroflée, failed to perform some service; he was a very good carpenter, and even became an honorable man; and Pangloss sometimes said to Candide: "All events are linked together in the best of all possible worlds. for after all, if you had not been expelled from a fine castle with great kicks in the backside for love of Mademoiselle Cunégonde, if you had not been subjected to the Inquisition, if you had not traveled about America on foot, if you had not given the Baron a great blow with your sword, if you had not lost all your sheep from the good country of Eldorado, you would not be here eating candied citrons and pistachios." "That is well said," replied Candide, "but we must cultivate our garden.

Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’ That’s been my guiding principle. To make it work, you have to live it every day. Make it your mind-set.

That was a tremendous learning experience,” said McCarthy. “Never judge a book by its cover; open it up. If you treat a kid who is buying a $19.95 belt the same as a businessman buying a $1,995 Oxford suit, you will be successful. That kid might become a customer for life.

To achieve service excellence, you must underperform in strategic ways. This means delivering on the service dimensions your customers value most, and then making it possible—profitable and sustainable—by performing poorly on the dimensions they value least. In other words, you must be bad in the service of good.

Go ahead and reign in life by converting your time into concrete values, product and services

You can convert your time into products and services

All labor that uplifts humanity has dignity and worth and should be pursued with respect for excellence.

It's okay to have a faulty product, it's not okay to have a faulty customer service. We cannot control engineering issues or weather, but we can control how we serve our guests.

If it has to be done, it must be best done.

service,” which is nothing other than a modern echo of noblesse oblige, and generally undertaken in the same spirit of benign condescension.

A servant who serves excellently from his whole heart with due courage and humility is never a servant, but a master of his work!

I’m acting like a man who got what he paid for. Excellent service. Would you like a review on Yelp? Five stars.

We may each be good at certain things but all of us are a bunch of dum-dums in most things.

In leadership, you gotta love people first. Love the position second.

Attitude is everything, and a positive attitude goes a long way in providing excellent customer service.

Engagement is on task behaviour, Engagement gets the job done. Presence is an emotional behaviour, Presence is the seed for excellence. Don't just engage in your work, be present too.

Don't look for laughter, look for joy. Don't look for pleasure, look for purpose. Don't look for friends, look for mentors. Don't look for lovers, look for soulmates. Don't look for glory, look for virtue. Don't look for entertainment, look for bliss. Don't look for amusement, look for wisdom. Don't look for books, look for knowledge. Don't look for beauty, look for susbtance. Don't look for extravagance, look for modesty. Don't look for praise, look for service. Don't look for reputation, look for character. Don't look for honor, look for respect. Don't look for needs, look for wants. Don't look for riches, look for happiness. Don't look for possessions, look for contentment. Don't look for creeds, look for conviction. Don't look for justice, look for compassion. Don't look for charisma, look for integrity. Don't look for lust, look for love. Don't look for wealth, look for charity. Don't look for power, look for peace. Don't look for fame, look for dignity. Don't look for work, look for a career. Don't look for success, look for excellence. Don't look for greatness, look for meekness.

First, if you’re so good they can’t ignore you, you can negotiate a premium for your services. And second, an excellent way to boost your income is to generate multiple income streams.

Behold Lucius I am come, thy weeping and prayers hath mooved mee to succour thee. I am she that is the naturall mother of all things, mistresse and governesse of all the Elements, the initiall progeny of worlds, chiefe of powers divine, Queene of heaven! the principall of the Gods celestiall, the light of the goddesses: at my will the planets of the ayre, the wholesome winds of the Seas, and the silences of hell be diposed; my name, my divinity is adored throughout all the world in divers manners, in variable customes and in many names, for the Phrygians call me the mother of the Gods: the Athenians, Minerva: the Cyprians, Venus: the Candians, Diana: the Sicilians Proserpina: the Eleusians, Ceres: some Juno, other Bellona, other Hecate: and principally the Aethiopians which dwell in the Orient, and the Aegyptians which are excellent in all kind of ancient doctrine, and by their proper ceremonies accustome to worship mee, doe call mee Queene Isis. Behold I am come to take pitty of thy fortune and tribulation, behold I am present to favour and ayd thee, leave off thy weeping and lamentation, put away all thy sorrow, for behold the healthfull day which is ordained by my providence, therefore be ready to attend to my commandement. This day which shall come after this night, is dedicated to my service, by an eternall religion, my Priests and Ministers doe accustome after the tempests of the Sea, be ceased, to offer in my name a new ship as a first fruit of my Navigation.

We should get into the way of appearing lively in religion, more by being lively in the service of God and our generation than by the liveliness and forwardness of our tongues, and making a business of proclaiming on the house tops with our mouths the holy and eminent acts and exercises of our own hearts. Christians that are intimate friends would talk together of their experiences and comforts in a manner better becoming Christian humility and modesty, and more to each other's profit: their tongues not running before, but rather going behind their hands and feet, after the prudent example of the blessed apostle, 2 Cor. xii. 6. Many occasions of spiritual pride would thus be cut off, and so a great door shut against the devil. A great many of the main stumbling-blocks against experimental and powerful religion would be removed, and religion would be declared and manifested in such a way that, instead of hardening spectators, and exceedingly promoting infidelity and atheism, it would, above all things, tend to convince men that there is a reality in religion, and greatly awaken them, and win them, by convincing their consciences of the importance and excellency of religion. Thus the light of professors would so shine before men, that others, seeing their good works, would glorify their Father which is in heaven.

Apple treated iPod as a service, not as an isolated product. They therefore worked diligently to ensure that all stages were handled seamlessly, resulting in an excellent customer experience.

Values define who we are, and if they change we will become something else,” Peter Nordstrom wrote in the employee publication, Loop. He described practices as “ways of doing things” and “behaviors that express our values.

Your world needs you. So, use your education to become endowed with muscles of iron and nerves of steel. Do not exploit the means of education to become a man or a woman. Use it to become a human being, in the pursuit of excellence.

[C]ommunity service has become a patch for morality. Many people today have not been given vocabularies to talk about what virtue is, what character consists of, and in which way excellence lies, so they just talk about community service.

Fortunately, our colleges and universities are fully cognizant of the problems I have been delineating and take concerted action to address them. Curricula are designed to give coherence to the educational experience and to challenge students to develop a strong degree of moral awareness. Professors, deeply involved with the enterprise of undergraduate instruction, are committed to their students' intellectual growth and insist on maintaining the highest standards of academic rigor. Career services keep themselves informed about the broad range of postgraduate options and make a point of steering students away from conventional choices. A policy of noncooperation with U.S. News has taken hold, depriving the magazine of the data requisite to calculate its rankings. Rather than squandering money on luxurious amenities and exorbitant administrative salaries, schools have rededicated themselves to their core missions of teaching and the liberal arts. I'm kidding, of course.

Walmart’s founder, Sam Walton, famously enshrined the company’s customer service aspiration into its “10-foot rule”: Whenever an employee is within ten feet of a customer, they’re expected to look them in the eye, smile, and ask, “How can I help you?

These core values include: Creating a customer-first service mentality. Producing an honest and ethical way of doing business. Delivering compelling value. Treating people with respect. Rewarding hard work and results. Choosing to err on the customer’s behalf.

I know enough of the world now, to have almost lost the capacity of being much surprised by anything; but it is matter of some surprise to me, even now, that I can have been so easily thrown away at such an age. A child of excellent abilities, and with strong powers of observation, quick, eager, delicate, and soon hurt bodily or mentally, it seems wonderful to me that nobody should have made any sign in my behalf. But none was made; and I became, at ten years old, a little labouring hind in the service of Murdstone and Grinby.

When I first read The Rebel, this splendid line came leaping from the page like a dolphin from a wave. I memorized it instantly, and from then on Camus was my man. I wanted to write like that, in a prose that sang like poetry. I wanted to look like him. I wanted to wear a Bogart-style trench coat with the collar turned up, have an untipped Gauloise dangling from my lower lip, and die romantically in a car crash. At the time, the crash had only just happened. The wheels of the wrecked Facel Vega were practically still spinning, and at Sydney University I knew exiled French students, spiritually scarred by service in Indochina, who had met Camus in Paris: one of them claimed to have shared a girl with him. Later on, in London, I was able to arrange the trench coat and the Gauloise, although I decided to forgo the car crash until a more propitious moment. Much later, long after having realized that smoking French cigarettes was just an expensive way of inhaling nationalized industrial waste, I learned from Olivier Todd's excellent biography of Camus that the trench coat had been a gift from Arthur Koestler's wife and that the Bogart connection had been, as the academics say, no accident. Camus had wanted to look like Bogart, and Mrs. Koestler knew where to get the kit. Camus was a bit of an actor--he though, in fact, that he was a lot of an actor, although his histrionic talent was the weakest item of his theatrical equipment--and, being a bit of an actor, he was preoccupied by questions of authenticity, as truly authentic people seldom are. But under the posturing agonies about authenticity there was something better than authentic: there was something genuine. He was genuinely poetic. Being that, he could apply two tests simultaneously to his own language: the test of expressiveness, and the test of truth to life. To put it another way, he couldn't not apply them.

Maintain a prayerful frame of heart in the intervals of duty. What reason can be assigned why our hearts are so dull, so careless, so wandering, when we hear or pray, but that there have been long intermissions in our communion with God? If that divine unction, that spiritual fervour, and those holy impressions, which we obtain from God while engaged in the performance of one duty, were preserved to enliven and engage us in the performance of another, they would be of incalculable service to keep our hearts serious and devout. For this purpose, frequent ejaculations between stated and solemn duties are of most excellent use: they not only preserve the mind in a composed and pious frame, but they connect one stated duty, as it were, with another, and keep the attention of the soul alive to all its interests and obligations.

Do you think I forgot?” My chin lifts higher even as I take another step back. “You’re acting like you did.” His steps are slow and graceful as he rounds the desk. “I’m acting like a man who got what he paid for. Excellent service. Would you like a review on Yelp? Five stars.” I

Serving the customer (“customer service”) is not becoming a personal concierge and catering to their every whim and want. Customer service is providing an excellent product at an acceptable price and solving legitimate problems (lost packages, replacements, refunds, etc.) in the fastest manner possible. That’s it.

The excellence of the heart is profundity, The excellence of human relationships is kindness, The excellence of speech is sincerity, The excellence of government is fairness, The excellence of service is being effective, The excellence of action is timing. Above all, only do not struggle, Thus nothing will go wrong.

And all the branch possesses belongs to the vine. The branch does not exist for itself, but to bear fruit that can proclaim the excellence of the vine: it has no reason of existence except to be of service to the vine. Glorious image of the calling of the believer, and the entireness of his consecration to the service of his Lord.

You are always self-employed. You are always the president of your own personal services corporation, no matter where you might be working at the moment. When you see yourself as self-employed, you develop the entrepreneur mentality. The mentality of the highly independent, self-responsible, self-starting individual. Instead of waiting for things to happen, you make things happen. You see yourself as the boss of your own life. You see yourself as completely in charge of your physical health, your financial well-being, your career, your relationships, your home, your car, and every element of your existence. This is the mindset of the truly excellent person.

It is devastating to have the illness and aggravating to have to pay for medications, blood tests, and psychotherapy. They, at least, are partially deductible. But money spent while manic doesn’t fit into the Internal Revenue Service concept of medical expense or business loss. So after mania, when most depressed, you’re given excellent reason to be even more so.

It is rather pointless to go head to head with strong and entrenched competition. But numerous opportunities can be found in the marketplace for a company to maximize its unique qualities, differentiate its products and services, and go after a specific market segment where its competitors are weak and where you can develop superiority, where you can win battles.

It is a very poor thing, whether for nations or individuals, to advance the history of great deeds done in the past as an excuse for doing poorly in the present; but it is an excellent thing to study the history of the great deeds of the past, and of the great men who did them, with an earnest desire to profit thereby so as to render better service in the present.

Whose truth do you want to know, Dr. Amin Jaafari? The truth of a Bedouin who thinks he’s free and clear because he’s got an Israeli passport? The truth of a serviceable Arab per excellence who’s honored wherever he goes, who gets invited to fancy parties by people who want to show how tolerant and considerate they are? The truth of someone who thinks he can change sides like changing a shirt, with no trace left behind? Is that the truth you’re looking for, or is it the one you’re running away from? What planet do you live on, sir? … Our cities are being buried by machines on caterpillar tracks, our patron saints don’t know which way to turn, and you, simply because you’re nice and warm in your golden cage, refuse to see the inferno consuming us.

The Sun King had dinner each night alone. He chose from forty dishes, served on gold and silver plate. It took a staggering 498 people to prepare each meal. He was rich because he consumed the work of other people, mainly in the form of their services. He was rich because other people did things for him. At that time, the average French family would have prepared and consumed its own meals as well as paid tax to support his servants in the palace. So it is not hard to conclude that Louis XIV was rich because others were poor. But what about today? Consider that you are an average person, say a woman of 35, living in, for the sake of argument, Paris and earning the median wage, with a working husband and two children. You are far from poor, but in relative terms, you are immeasurably poorer than Louis was. Where he was the richest of the rich in the world’s richest city, you have no servants, no palace, no carriage, no kingdom. As you toil home from work on the crowded Metro, stopping at the shop on the way to buy a ready meal for four, you might be thinking that Louis XIV’s dining arrangements were way beyond your reach. And yet consider this. The cornucopia that greets you as you enter the supermarket dwarfs anything that Louis XIV ever experienced (and it is probably less likely to contain salmonella). You can buy a fresh, frozen, tinned, smoked or pre-prepared meal made with beef, chicken, pork, lamb, fish, prawns, scallops, eggs, potatoes, beans, carrots, cabbage, aubergine, kumquats, celeriac, okra, seven kinds of lettuce, cooked in olive, walnut, sunflower or peanut oil and flavoured with cilantro, turmeric, basil or rosemary … You may have no chefs, but you can decide on a whim to choose between scores of nearby bistros, or Italian, Chinese, Japanese or Indian restaurants, in each of which a team of skilled chefs is waiting to serve your family at less than an hour’s notice. Think of this: never before this generation has the average person been able to afford to have somebody else prepare his meals. You employ no tailor, but you can browse the internet and instantly order from an almost infinite range of excellent, affordable clothes of cotton, silk, linen, wool and nylon made up for you in factories all over Asia. You have no carriage, but you can buy a ticket which will summon the services of a skilled pilot of a budget airline to fly you to one of hundreds of destinations that Louis never dreamed of seeing. You have no woodcutters to bring you logs for the fire, but the operators of gas rigs in Russia are clamouring to bring you clean central heating. You have no wick-trimming footman, but your light switch gives you the instant and brilliant produce of hardworking people at a grid of distant nuclear power stations. You have no runner to send messages, but even now a repairman is climbing a mobile-phone mast somewhere in the world to make sure it is working properly just in case you need to call that cell. You have no private apothecary, but your local pharmacy supplies you with the handiwork of many thousands of chemists, engineers and logistics experts. You have no government ministers, but diligent reporters are even now standing ready to tell you about a film star’s divorce if you will only switch to their channel or log on to their blogs. My point is that you have far, far more than 498 servants at your immediate beck and call. Of course, unlike the Sun King’s servants, these people work for many other people too, but from your perspective what is the difference? That is the magic that exchange and specialisation have wrought for the human species.

The shareholders who own the businesses in this book have other, nonfinancial priorities in addition to their financial objectives. Not that they don’t want to earn a good return on their investment, but it’s not their only goal, or even necessarily their paramount goal. They’re also interested in being great at what they do, creating a great place to work, providing great service to customers, having great relationships with their suppliers, making great contributions to the communities they live and work in, and finding great ways to lead their lives. They’ve learned, moreover, that to excel in all those things, they have to keep ownership and control inside the company and, in many cases, place significant limits on how much and how fast they grow. The wealth they’ve created, though substantial, has been a byproduct of success in these other areas. I call them small giants.

You could become an excellent middle school English teacher....younger students always offer the kind of challenges that keep one's life fresh and progressive. Teaching is a wonderful way of life, a humble life of service. One never has a doubt whether one's time is being well spent. Being able to help another person, especially a young person, to take forward steps in life? One cannot ask for a higher purpose than that. It can be exhausting, but it is remarkably satisfying.

He had many formal qualifications. He was rated expert on all small arms. He had won an inter-service thousand-yard rifle competition with a record score. Anecdotally his fitness reports rated him well above average in the classroom, excellent in the field, fluently bilingual in English and French, passable in Spanish, outstanding on all man-portable weaponry, and beyond outstanding at hand-to-hand combat. Susan knew what that last rating meant. Like having a running chain saw thrown at you.

know enough of the world now, to have almost lost the capacity of being much surprised by anything; but it is matter of some surprise to me, even now, that I can have been so easily thrown away at such an age. A child of excellent abilities, and with strong powers of observation, quick, eager, delicate, and soon hurt bodily or mentally, it seems wonderful to me that nobody should have made any sign in my behalf. But none was made; and I became, at ten years old, a little labouring hind in the service of Murdstone and Grinby.

But then back on lithium and rotating on the planet at the same pace as everyone else, you find your credit is decimated, your mortification complete: mania is not a luxury one can easily afford. It is devastating to have the illness and aggravating to have to pay for medications, blood tests, and psychotherapy. They, at least, are partially deductible. But money spent while manic doesn't fit into the Internal Revenue Service concept of medical expense or business loss. So after mania, when most depressed, you're given excellent reason to be even more so.

The dignity and energy of the Roman character, conspicuous in war and in politics, were not easily tamed and adjusted to the arts of industry and literature. The degenerate and pliant Greeks, on the contrary, excelled in the handicraft and polite professions. We learn from the vigorous invective of Juvenal that they were the most useful and capable of servants, whether as pimps or professors of rhetoric. Obsequious, dextrous and ready, the versatile Greeks monopolized the business of teaching, publishing and manufacturing in the Roman Empire, allowing their masters ample leisure for the service of the State, in the Senate or on the field.

Sir, you do understand that - officially - I'm not actually a centurion. I haven't even been assigned to a legion yet.' The general continued writing as he spoke. 'What was the name?' 'Corbulo, sir.' 'Corbulo, you have an officer's tunic and an officer's helmet; and you completed full officer training did you not?' Cassius nodded. He could easily recall every accursed test and drill. Though he'd excelled in the cerebral disciplines and somehow survived the endless marches and swims, he had rated poorly with sword in hand and had been repeatedly described as "lacking natural leadership ability." The academy's senior centurion had seemed quite relieved when the letter from the Service arrived. 'I did, sir, but it was felt I would be more suited to intelligence work than the legions, I really would prefer -' 'And you did take an oath? To Rome, the Army and the Emperor?' 'I did, sir, and of course I am happy to serve but -' The General finished the orders. He rolled the sheet up roughly and handed it to Cassius. 'Dismissed.' 'Yes, sir. Sorry, sir. I just have one final question.' The General was on his way back to his chair. He turned around and fixed Cassius with an impatient stare. 'Sir - how should I present myself to the troops? In terms of rank I mean.' 'They will assume you are a centurion, and I can see no practical reason whatsoever to disabuse them of that view.

One way to get a life and keep it is to put energy into being an S&M (success and money) queen. I first heard this term in Karen Salmansohn’s fabulous book The 30-Day Plan to Whip Your Career Into Submission. Here’s how to do it: be a star at work. I don’t care if you flip burgers at McDonald’s or run a Fortune 500 company. Do everything with totality and excellence. Show up on time, all the time. Do what you say you will do. Contribute ideas. Take care of the people around you. Solve problems. Be an agent for change. Invest in being the best in your industry or the best in the world! If you’ve been thinking about changing professions, that’s even more reason to be a star at your current job. Operating with excellence now will get you back up to speed mentally and energetically so you can hit the ground running in your new position. It will also create good karma. When and if you finally do leave, your current employers will be happy to support you with a great reference and often leave an open door for additional work in the future. If you’re an entrepreneur, look at ways to enhance your business. Is there a new product or service you’ve wanted to offer? How can you create raving fans by making your customer service sparkle? How can you reach more people with your product or service? Can you impact thousands or even millions more? Let’s not forget the M in S&M. Getting a life and keeping it includes having strong financial health as well. This area is crucial because many women delay taking charge of their financial lives as they believe (or have been culturally conditioned to believe) that a man will come along and take care of it for them. This is a setup for disaster. You are an intelligent and capable woman. If you want to fully unleash your irresistibility, invest in your financial health now and don’t stop once you get involved in a relationship. If money management is a challenge for you, I highly recommend my favorite financial coach: David Bach. He is the bestselling author of many books, including The Automatic Millionaire, Smart Women Finish Rich, and Smart Couples Finish Rich. His advice is clear-cut and straightforward, and, most important, it works.

And God himself will have his servants, and his graces, tried and exercised by difficulties. He never intended us the reward for sitting still; nor the crown of victory, without a fight; nor a fight, without an enemy and opposition. Innocent Adam was unfit for his state of confirmation and reward, till he had been tried by temptation. therefore the martyrs have the most glorious crown, as having undergone the greatest trial. and shall we presume to murmur at the method of God? And Satan, having liberty to tempt and try us, will quickly raise up storms and waves before us, as soon as we are set to sea: which make young beginners often fear, that they shall never live to reach the haven. He will show thee the greatness of thy former sins, to persuade thee that they shall not be pardoned. he will show thee the strength of thy passions and corruption, to make thee think they will never be overcome. he will show thee the greatness of the opposition and suffering which thou art like to undergo, to make thee think thou shall never persevere. He will do his worst to poverty, losses , crosses, injuries, vexations, and cruelties, yea , and unkind dearest friends, as he did by Job, to ill of God, or of His service. If he can , he will make them thy enemies that are of thine own household. He will stir up thy own father, or mother, or husband, or wife, or brother, or sister, or children, against thee, to persuade or persecute thee from Christ: therefore Christ tells us, that if we hate not all these that is cannot forsake them, and use them as men do hated things; when they would turn us from him, we cannot be his disciples". Look for the worst that the devil can do against thee, if thou hast once lifted thyself against him, in the army of Christ, and resolvest, whatever it cost thee, to be saved. Read heb.xi. But How little cause you have to be discouraged, though earth and hell should do their worst , you may perceive by these few considerations. God is on your side, who hath all your enemies in his hand, and can rebuke them, or destroy them in a moment. O what is the breath or fury of dust or devils, against the Lord Almighty? "If God be for us, who can be against us?" read often that chapter, Rom. viii. In the day when thou didst enter into covenant with God, and he with thee, thou didst enter into the most impregnable rock and fortress, and house thyself in that castle of defense, where thought mayst (modestly)defy all adverse powers of earth or hell. If God cannot save thee, he is not God. And if he will not save thee, he must break his covenant. Indeed, he may resolve to save thee, not from affliction and persecution, but in it, and by it. But in all these sufferings you will "be more than conquerors, through Christ that loveth you;" that is, it is far more desirable and excellent, to conquer by patience, in suffering for Christ, than to conquer our persecutors in the field, by force arms. O think on the saints triumphant boastings in their God:" God is our refuge and strength, a very present help in trouble: therefore will not we fear, though the earth be removed, and though the mountains be carried into the midst of the sea". when his " enemies were many" and "wrested his words daily," and "fought against him, and all their thoughts were against him, " yet he saith, "What time I am afraid, I will trust in thee. in God I will praise his word; in God I have put my trust: I will not fear what flesh can do unto me". Remember Christ's charge, " Be not afraid of them that kill the body, and after that have no more that they can do. But I will forewarn you whom ye shall fear: fear him, which after he hath killed, hath power to cast into hell; yea, I say unto you , Fear him" if all the world were on they side, thou might yet have cause to fear; but to have God on thy side, is infinitely more. Practical works of Richard Baxter,Ch 2 Directions to Weak Christians for Their Establishment and Growth, page 43.

Oh, Captain Aubrey,' cried she, 'I have a service to beg of you.' Mrs Fielding had but to command, said Jack, smiling at her with great affection; he was at her orders entirely - very happy - delighted - could not be more so. 'Why then,' she said, 'you know I am a little talkative - the dear Doctor has often said so, desiring me to peep down - but alas I am not at all writative, at least not in English. English spelling! Corpo di Baccho, English spelling! Now if I give you a dictation and you write it down in good English, I can use the words when I write to my husband.' 'Very well,' said Jack, his smile fading. It was just as he had feared: and he must have been quite mistaken about the signals. Mr Fielding was to understand that the excellent Captain Aubrey had saved Ponto from being drowned: Ponto now doted upon Captain Aubrey and ran up to him in the street. Wicked people therefore said that Captain Aubrey was Laura's lover. Should these rumours reach Mr Fielding he was to pay no attention. On the contrary. Captain Aubrey was an honourable man, who would scorn to insult a brother-officer's wife with dishonest proposals; indeed she had such confidence in his perfect rectitude that she could visit him without even the protection of a maid. Captain Aubrey knew very well that she would not ply the oar. 'Ply the oar, ma'am?' said Jack, looking up from his paper, his pen poised. 'Is it not right? I was so proud of it.' 'Oh yes,' said Jack. 'Only the word is spelt rather odd, you know,' and he wrote she would not play the whore very carefully, so that the letters could not be mistaken, smiling secretly as he did so, his frustration and disappointment entirely overcome by his sense of the ridiculous.

By treating patients like customers, as nurse Amy Bozeman pointed out in a Scrubs magazine article, hospitals succumb to the ingrained cultural notion that the customer is always right. “Now we are told as nurses that our patients are customers, and that we need to provide excellent service so they will maintain loyalty to our hospitals,” Bozeman wrote. “The patient is NOT always right. They just don’t have the knowledge and training.” Some hospitals have hired “customer service representatives,” but empowering these nonmedical employees to pander to patients’ whims can backfire. Comfort is not always the same thing as healthcare. As Bozeman suggested, when representatives give warm blankets to feverish patients or complimentary milk shakes to patients who are not supposed to eat, and nurses take them away, patients are not going to give high marks to the nurses.

Settling an Argument Mark 9:33–37 After Jesus and his disciples traveled to Capernaum, he asked them what they had been arguing about on the way. At first, the men were silent, too embarrassed and ashamed to answer his question. Finally, the disciples admitted that they had argued about which one of them was the greatest. Rank and position were important to the Jews, and in light of the messianic kingdom they expected Jesus to set up, they probably dreamed about status and honor. Jesus gave them a new perspective on greatness and leadership in the form of a paradox. To be important in God’s eyes, he explained, a person must voluntarily become a servant to other people. The goal is not to be first, but rather to take the last place. The highest positions in God’s kingdom go to those who are willing to be lowly enough to serve the needs of others. To illustrate this concept of service, Jesus put his arms around a little child, considered an insignificant person in that culture. He said that when anyone welcomed or showed kindness to a little child in his name, it was the same as doing it for Jesus himself. There’s nothing wrong with ambition or pursuit of excellence as long as they don’t become a source of pride. When we try to achieve greatness by chasing after positions of power, physical strength, popularity, or worldly success, we’re going in the wrong direction. God evaluates us on the basis of humility and service. If we look for opportunities to serve others and put their needs ahead of our own, if we never consider ourselves above doing tasks that seem menial, if we build others up instead of ourselves—that’s when we’re on the track to greatness in God’s eyes. And we just might discover that last place is the best place to be after all.

You’re just going to throw the h-house wenches out into the streets?” she asked with forced calm. “They’ll be dismissed with generous parting sums as a reward for their labors on the club’s behalf.” “Do you intend to hire new ones?” Sebastian shook his head. “While I have no moral aversion to the concept of prostitution— in fact, I’m all for it— I’m damned if I’ll become known as a pimp.” “A what?” “A pimp. A cock bawd. A male procurer. For God’s sake, did you have cotton wool stuffed in your ears as a child? Did you never hear anything, or wonder why badly dressed women were parading up and down the club staircase at all hours?” “I always visited in the daytime,” Evie said with great dignity. “I rarely saw them working. And later, when I was old enough to understand what they were doing, my father began to curtail my visits.” “That was probably one of the few kind things he ever did for you.” Sebastian waved away the subject impatiently. “Back to the subject at hand… not only do I not want the responsibility of maintaining mediocre whores, but we don’t have the room to accommodate them. On any given night, when all the beds are occupied, the club members are forced to take their pleasures out in the stables.” “They are? They do?” “And it’s damned scratchy and drafty in that stable. Take my word for it.” “You—” “However, there is an excellent brothel two streets over. I have every expectation that we can come to an arrangement with its proprietress, Madame Bradshaw. When one of our club members desires female companionship, he can walk to Bradshaw’s, receive their services at a discounted price, and return here when he’s refreshed.” He raised his brows significantly, as if he expected her to praise the idea. “What do you think?” “I think you would still be a cock bawd,” Evie said. “Only by stealth.” “Morality is only for the middle classes, sweet. The lower class can’t afford it, and the upper classes have entirely too much leisure time to fill.

(Pericles Funeral Oration) But before I praise the dead, I should like to point out by what principles of action we rose to power, and under what institutions and through what manner of life our empire became great. Our form of government does not enter into rivalry with the institutions of others. Our government does not copy our neighbors', but is an example to them. It is true that we are called a democracy, for the administration is in the hands of the many and not of the few. But while there exists equal justice to all and alike in their private disputes, the claim of excellence is also recognized; and when a citizen is in any way distinguished, he is preferred to the public service, not as a matter of privilege, but as the reward of merit. Neither is poverty an obstacle, but a man may benefit his country whatever the obscurity of his condition. There is no exclusiveness in our public life, and in our private business we are not suspicious of one another, nor angry with our neighbor if he does what he likes; we do not put on sour looks at him which, though harmless, are not pleasant. While we are thus unconstrained in our private business, a spirit of reverence pervades our public acts; we are prevented from doing wrong by respect for the authorities and for the laws, having a particular regard to those which are ordained for the protection of the injured as well as those unwritten laws which bring upon the transgressor of them the reprobation of the general sentiment. Because of the greatness of our city the fruits of the whole earth flow in upon us; so that we enjoy the goods of other countries as freely as our own. Then, again, our military training is in many respects superior to that of our adversaries; Our enemies have never yet felt our united strength, the care of a navy divides our attention, and on land we are obliged to send our own citizens everywhere. But they, if they meet and defeat a part of our army, are as proud as if they had routed us all, and when defeated they pretend to have been vanquished by us all. None of these men were enervated by wealth or hesitated to resign the pleasures of life; none of them put off the evil day in the hope, natural to poverty, that a man, though poor, may one day become rich. But, deeming that the punishment of their enemies was sweeter than any of these things, and that they could fall in no nobler cause, they determined at the hazard of their lives to be honorably avenged, and to leave the rest. They resigned to hope their unknown chance of happiness; but in the face of death they resolved to rely upon themselves alone. And when the moment came they were minded to resist and suffer, rather than to fly and save their lives; they ran away from the word of dishonor, but on the battlefield their feet stood fast, and in an instant, at the height of their fortune, they passed away from the scene, not of their fear, but of their glory. I speak not of that in which their remains are laid, but of that in which their glory survives, and is proclaimed always and on every fitting occasion both in word and deed. For the whole earth is the tomb of famous men.

Midway through the gruesomely pleasant dinner, Kev became aware that Amelia, who was seated at the end of the table, was unusually quiet. He looked at her closely, realizing her color was off and her cheeks were sweaty. Since he was seated at her immediate left, Kev leaned close and whispered, “What is it?” Amelia gave him a distracted glance. “Ill,” she whispered back, swallowing weakly. “I feel so … Oh, Merripen, do help me away from the table.” Without another word, Kev pushed his chair back and helped her up. Cam, who was at the other end of the long table, looked at them sharply. “Amelia?” “She’s ill,” Kev said. Cam reached them in a flash, his face taut with anxiety. As he gathered Amelia in his arms and carried her, protesting, from the room, one would think she’d suffered a severe injury rather than a probable case of indigestion. “Perhaps I might be of service,” Dr. Harrow said with quiet concern, laying his napkin on the table as he made to follow them. “Thank you,” Win said, smiling at him gratefully. “I’m so glad you’re here.” Kev barely restrained himself from gnashing his teeth in jealousy as Harrow left the room. The rest of the meal was largely neglected, the family going to the main receiving room to wait for a report on Amelia. It took an unnervingly long time for anyone to appear. “What could be the matter?” Beatrix asked plaintively. “Amelia’s never ill.” “She’ll be fine,” Win soothed. “Dr. Harrow will take excellent care of her.” “Perhaps I should go to their room,” Poppy said, “and ask how she is.” But before anyone could offer an opinion, Cam appeared in the doorway of the receiving room. He looked bemused, his hazel eyes vivid as he glanced at the assorted family members around him. He appeared to search for words. Then a dazzling smile appeared despite his obvious effort to moderate it. “No doubt the gadje have a more civilized way to put this,” he said, “but Amelia is with child.” A chorus of happy exclamations greeted the revelation. “What did Amelia say?” Leo asked. Cam’s smile turned wry. “Something to the effect that this wouldn’t be convenient.” Leo laughed quietly. “Children rarely are. But she’ll adore having someone new to manage.

When I am high I couldn’t worry about money if I tried. So I don’t. The money will come from somewhere; I am entitled; God will provide. Credit cards are disastrous, personal checks worse. Unfortunately, for manics anyway, mania is a natural extension of the economy. What with credit cards and bank accounts there is little beyond reach....During one spree in London I spent several hundred pounds on books having titles or covers that somehow caught my fancy: books on the natural history of the mole, twenty sundry Penguin books because I thought it could be nice if the penguins could form a colony..... But then back on lithium and rotating on the planet at the same pace as everyone else, you find your credit is decimated, your mortification complete: mania is not a luxury one can easily afford. It is devastating to have the illness and aggravating to have to pay for medications, blood tests, and psychotherapy. They, at least, are partially deductible. But money spent while manic doesn’t fit into the Internal Revenue Service concept of medical expense or business loss. So after mania, when most depressed, you’re given excellent reason to be even more so.

Knowing one’s emotions. Self-awareness—recognizing a feeling as it happens—is the keystone of emotional intelligence. As we will see in Chapter 4, the ability to monitor feelings from moment to moment is crucial to psychological insight and self-understanding. An inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives, having a surer sense of how they really feel about personal decisions from whom to marry to what job to take. 2. Managing emotions. Handling feelings so they are appropriate is an ability that builds on self-awareness. Chapter 5 will examine the capacity to soothe oneself, to shake off rampant anxiety, gloom, or irritability—and the consequences of failure at this basic emotional skill. People who are poor in this ability are constantly battling feelings of distress, while those who excel in it can bounce back far more quickly from life’s setbacks and upsets. 3. Motivating oneself. As Chapter 6 will show, marshaling emotions in the service of a goal is essential for paying attention, for self-motivation and mastery, and for creativity. Emotional self-control—delaying gratification and stifling impulsiveness—underlies accomplishment of every sort. And being able to get into the “flow” state enables outstanding performance of all kinds. People who have this skill tend to be more highly productive and effective in whatever they undertake. 4. Recognizing emotions in others. Empathy, another ability that builds on emotional self-awareness, is the fundamental “people skill.” Chapter 7 will investigate the roots of empathy, the social cost of being emotionally tone-deaf, and the reason empathy kindles altruism. People who are empathic are more attuned to the subtle social signals that indicate what others need or want. This makes them better at callings such as the caring professions, teaching, sales, and management. 5. Handling relationships. The art of relationships is, in large part, skill in managing emotions in others. Chapter 8 looks at social competence and incompetence, and the specific skills involved. These are the abilities that undergird popularity, leadership, and interpersonal effectiveness. People who excel in these skills do well at anything that relies on interacting smoothly with others; they are social stars.

As we’ve seen, one of the most frequently pursued paths for achievement-minded college seniors is to spend several years advancing professionally and getting trained and paid by an investment bank, consulting firm, or law firm. Then, the thought process goes, they can set out to do something else with some exposure and experience under their belts. People are generally not making lifelong commitments to the field in their own minds. They’re “getting some skills” and making some connections before figuring out what they really want to do. I subscribed to a version of this mind-set when I graduated from Brown. In my case, I went to law school thinking I’d practice for a few years (and pay down my law school debt) before lining up another opportunity. It’s clear why this is such an attractive approach. There are some immensely constructive things about spending several years in professional services after graduating from college. Professional service firms are designed to train large groups of recruits annually, and they do so very successfully. After even just a year or two in a high-level bank or consulting firm, you emerge with a set of skills that can be applied in other contexts (financial modeling in Excel if you’re a financial analyst, PowerPoint and data organization and presentation if you’re a consultant, and editing and issue spotting if you’re a lawyer). This is very appealing to most any recent graduate who may not yet feel equipped with practical skills coming right out of college. Even more than the professional skill you gain, if you spend time at a bank, consultancy, or law firm, you will become excellent at producing world-class work. Every model, report, presentation, or contract needs to be sophisticated, well done, and error free, in large part because that’s one of the core value propositions of your organization. The people above you will push you to become more rigorous and disciplined, and your work product will improve across the board as a result. You’ll get used to dressing professionally, preparing for meetings, speaking appropriately, showing up on time, writing official correspondence, and so forth. You will be able to speak the corporate language. You’ll become accustomed to working very long hours doing detail-intensive work. These attributes are transferable to and helpful in many other contexts.

I heard a story about a critical, negative barber who never had a pleasant thing to say. A salesman came in for a haircut and mentioned that he was about to make a trip to Rome, Italy. “What airline are you taking and at what hotel will you be staying?” asked the barber. When the salesman told him, the barber criticized the airline for being undependable and the hotel for having horrible service. “You’d be better off to stay home,” he advised. “But I expect to close a big deal. Then I’m going to see the Pope,” said the salesman. “You’ll be disappointed trying to do business in Italy,” said the barber, “and don’t count on seeing the Pope. He only grants audiences to very important people.” Two months later the salesman returned to the barber shop. “And how was your trip?” asked the barber. “Wonderful!” replied the salesman. “The flight was perfect, the service at the hotel was excellent; I made a big sale, and I got to see the Pope.” “You got to see the Pope? What happened?” The salesman replied, “I bent down and kissed his ring.” “No kidding! What did he say?” “Well, he placed his hand on my head and then he said to me, ‘My son, where did you ever get such a lousy haircut?’” There’s

Timothy Keller notes just a few of the many ways in which Christianity contributed to the emergence of the modern economy, such as the dignity of the human being as the basis of economic freedom, and generous service to others as the basis of an economy that serves customers with excellence: The Christian worldview has made foundational contributions to our own culture that may not be readily apparent. The deep background for our work, especially in the West—the rise of modern technology, the democratic ethos that makes modern capitalism thrive, the idea of inherent human freedom as the basis for economic freedom and the development of markets—is due largely to the cultural changes that Christianity has brought. Historian Jack Sommerville argues that Western society’s most pervasive ideas, such as the idea that forgiveness and service are more important than saving face and revenge, have deeply biblical roots. Many have argued, and I would agree, that the very rise of modern science could have occurred only in a society in which the biblical view of a sole, all-powerful, and personal Creator was prevalent.2 Christianity was not the only factor that helped the modern economy emerge, but it was a very important one.

The mass-man would never have accepted authority external to himself had not his surroundings violently forced him to do so. As to-day, his surroundings do not so force him, the everlasting mass-man, true to his character, ceases to appeal to other authority and feels himself lord of his own existence. On the contrary the select man, the excellent man is urged, by interior necessity, to appeal from himself to some standard beyond himself, superior to himself, whose service he freely accepts. Let us recall that at the start we distinguished the excellent man from the common man by saying that the former is the one who makes great demands on himself, and the latter the one who makes no demands on himself, but contents himself with what he is, and is delighted with himself. Contrary to what is usually thought, it is the man of excellence, and not the common man who lives in essential servitude. Contrary to what is usually thought, it is the man of excellence, and not the common man who lives in essential servitude. Life has no savour for him unless he makes it consist in service to something transcendental. Hence he does not look upon the necessity of serving as an oppression. When, by chance, such necessity is lacking, he grows restless and invents some new standard, more difficult, more exigent, with which to coerce himself. This is life lived as a discipline- the noble life. Nobility is defined by the demands it makes on us - by obligations, not by rights.

It was as if we had made something very simple incredibly complicated. Here were these bodies, ready to reproduce, controlled against reproduction, then stimulated for an eventual reproduction that was put on ice. My friends who wanted to prolong their fertility did so, now that they were in their thirties and professionally successful, because circumstances in their lives had not lined up as planned. They had excelled at their jobs. They had nice apartments and enough money to comfortably start a family, but they lacked a domestic companion who would provide the necessary genetic material, lifelong support, and love. They wanted to be the parents they had grown up under, but love couldn't be engineered, and ovaries could. Hanging over all of this was an idea of choice, an arbitrary linking of goals and outcomes, which reduced structural, economic and technological change to individual decision. "The right to choose"―the right to birth control and abortion services―is different from the idea of choice I mean here. I mean that the baby question justified a fiction that one had to conform one's life to a uniform box by a certain deadline. If the choice were only to have a baby or not, then anybody who wanted a baby and was physically able would simply have one (as many people did), but what I saw with my friends was that it wasn’t actually about the choice of having a baby but of setting up a nuclear family, which unfortunately could not, unlike making a baby, happen more or less by fiat.

(Pericles:) 'Our form of government does not enter into rivalry with the institutions of others. We do not copy our neighbours, but are an example to them.It is true that we are called a democracy, for the administration is in the hands of the many and not of the few. But while the law secures equal justice to all alike in their private disputes,the claim of excellence is also recognized; and when a citizen is in any way distinguished, he is preferred to the public service, not as a matter of privilege, but as the reward of merit. Neither is poverty a bar, but a man may benefit his country whatever be the obscurity of his condition. There is no exclusiveness in our public life,and in our private intercourse we are not suspicious of one another, nor angry with our neighbour if he does what he likes; we do not put on sour looks at him which, though harmless, are not pleasant. While we are thus unconstrained in our private intercourse, a spirit of reverence pervades our public acts; we are prevented from doing wrong by respect for the authorities and for the laws, having an especial regard to those which are ordained for the protection of the injured as well as to those unwritten laws which bring upon the transgressor of them the reprobation of the general sentiment. 'And we have not forgotten to provide for our weary spirits many relaxations from toil; we have regular games and sacrifices throughout the year; our homes are beautiful and elegant; and the delight which we daily feel in all these things helps to banish melancholy. Because of the greatness of our city the fruits of the whole earth flow in upon us; so that we enjoy the goods of other countries as freely as of our own. (Book 2 Chapter 37-38)

The third group called to silence is women. This group is not composed of all women all the time but rather of specific women who were asking questions and speaking in the service. The larger context of these verses demands that we understand these questioning women to be a disruption of the peace and order of the service. This is the reason Paul wrote that 'women should keep silent in the churches' (v. 34). Paul's concern is not just with women (for men too are called to be silent in church); his broader concern is with silence, peace, and order in the worship assembly. This perspective allows us rightly to understand the rest of this chapter, 14:34-40. Paul next tells these specific women to 'be in submission.' We tend to think of this as submission to MEN, but the larger context makes this improbable. Our patriarchal and man-centered culture over the millennia has distorted the meaning of this command to submit. Rather than commanding submission to men, the apostle is commanding SUBMISSION TO THE ORDER OF THE WORSHIP SERVICE, that is, submission to the Holy Spirit. This reading helps us understand the next phrase: 'even as the law says.' Normally LAW in Paul refers to the Old Testament, but it can also have a wider meaning. Nowhere in the Old Testament are women called to be silent, nor are they called to submit to their husbands. Yet there is excellent evidence for biblical and broadly Jewish concern for SILENCE IN WORSHIP before God or the Word of God or while learning from the rabbis (e.g., Deut. 27:9-10; Job 33:31-33; Isa. 66:2; Hab. 2:20). It may well be that this is the 'law' Paul has in mind: not about the silence or submission of women, but about silence in the worship service in general (but applying to women in this case).

In my own mind I find that I can also classify highways advantageously as dominating, equal, or dominated. A dominating highway is one from which, as you drive along it, you are more conscious of the highway than of the country through which you are passing. Six-lane highways, and four-lane highways, particularly in flat country, give this impression. You see the highway itself, the traffic upon it, and the life that has grown up along it and is dependent upon it—all the world of service-stations and garages and restaurants and motor-courts. To many people, of whom I am one, parkways produce the same effect. Although esthetically beautiful, the artificial landscape on both sides of the parkway becomes part of the road itself, and is divorced from the countryside and from reality. The parkway by-passes towns, and therefore the motorist has no sense of actuality. A parkway is excellent at providing unimpeded transportation, and for allowing the city-dweller his escape, but when you drive along the parkway, you are not seeing the real United States of America. The dominated highway, on the contrary, is one which seems to be oppressed and to lose its own identity because of the surroundings through which it is passing. Highways are dominated when they pass along city streets. There is too much close by on either hand. There is too much local traffic that has not the slightest concern with the farther reaches of the highway. On the other hand, highways may be dominated when they are comparatively small roads passing through high mountains or vast plains. Again the highway becomes insignificant, and one's interest is pulled outward, away from it. In between, lies the equal highway, that one which seems to be an intimate and integral part of the countryside through which it is passing. On such a road there is a division of interest between one's focus upon the highway and its margin and upon the country back from the highway. . . .

To every one Jesus has left a work to do, there is no one who can plead that he is excused. Every Christian is to be a worker with Christ; but those to whom he has intrusted large means and abilities have the greater responsibilities. … The Master has given directions, “Occupy till I come.” He is the great proprietor, and has a right to investigate every transaction, and approve or condemn; he has a right to rebuke, to encourage, to counsel, or to expel. The Lord’s work requires careful thought and the highest intellect. He will not inquire how successful you have been in gathering means to hoard, or that you may excel your neighbors in property, and gather attention to yourself while excluding God from your hearts and homes. He will inquire, What have you done to advance my cause with the talents I lent you? What have you done for me in the person of the poor, the afflicted, the orphan, and the fatherless? I was sick, poor, hungry, and destitute of clothing; what did you do for me with my intrusted means? How was the time I lent you employed? How did you use your pen, your voice, your money, your influence? I made you the depositary of a precious trust by opening before you the thrilling truths heralding my second coming. What have you done with the light and knowledge I gave you to make men wise unto salvation? Our Lord has gone away to receive his kingdom; but he will prepare mansions for us, and then will come to take us to himself. In his absence he has given us the privilege of being co-laborers with him in the work of preparing souls to enter those mansions of light and glory. It was not that we might lead a life of worldly pleasure and extravagance that he left the royal courts of Heaven, clothing his divinity with humanity, and becoming poor that we through his poverty might be made rich. He did this that we might follow his example of self-denial for others. Each one of us is building upon the true foundation, wood, hay, and stubble, to be consumed in the last great conflagration, and our life-work be lost, or we are building upon that foundation, gold, silver, and precious stones, which will never perish, but shine the brighter amid the devouring elements that will try every man’s work. Any unfaithfulness in spiritual and eternal things here will result in loss throughout endless ages. Those who lead a Christless life, who exclude Jesus from heart, home, and business, who leave him out of their counsels, and trust to their own heart, and rely on their own judgment, are unfaithful servants, and will receive the reward which their works have merited. At his coming the Master will call his servants, and reckon with them. The parable certainly teaches that good works will be rewarded according to the motive that prompted them; that skill and intellect used in the service of God will prove a success, and will be rewarded according to the fidelity of the worker. Those who have had an eye single to the glory of God will have the richest reward. -ST 11-20-84

You do that a great deal, don’t you?” He swallowed the rest of his wine. “What?” “Close up into yourself whenever someone tries to peer into your soul. Make a joke of it.” “If you came out here to lecture me,” he snapped, “don’t bother. Gran has perfected that talent. You can’t possibly compete.” “I only want to understand.” “I want to be consumed by a star, but we don’t all get what we want.” “What?” “Never mind.” Turning for the nearest door into the house, he started to stalk off, but she caught his arm. “Why are you so angry at your grandmother?” Maria asked. “I told you-she’s trying to ruin the lives of me and my siblings.” “By requiring you to marry so you can have children? I thought all lords and ladies were expected to do that. And the five of you are certainly old enough.” Her tone turned teasing. “Some of you are beyond being old enough.” “Watch it, minx,” he clipped out. “I’m not in the mood for having my nose tweaked tonight.” “Because of your grandmother, you mean. It’s not just her demand that has you angry, is it? It goes back longer than that.” Oliver glared at her. “Why do you care? Has she got you fighting her battles for her now?” “Hardly. She just informed me that I was, and I quote, ‘exactly the sort of woman who would not meet my requirements of a wife.’” A smile touched his lips at her accurate mimicking of Gran at her most haughty. “I told you she would think that.” “Yes,” she said dryly. “You both excel at insulting people.” “One of my many talents.” “There you go again. Making a joke to avoid talking about what makes you uncomfortable.” “And what is that?” “What did your grandmother do, besides giving you an ultimatum about marriage, that has you at daggers drawn?” Blast it all, would she not leave off? “How do you know she did anything? Perhaps I’m just contrary.” “You are. But that’s not what has you so angry at her.” “If you plan to spend the next two weeks asking ridiculous questions that have no answers, then I will pay you to return to London.” She smiled. “No, you won’t. You need me.” “True. But since I’m paying for the service you’re providing, I get some say in how it’s rendered. Bedeviling me with questions isn’t part of our bargain.” “You haven’t paid me anything yet,” she said lightly, “so I should think there’s some leeway in the terms. Especially since I’ve been working hard all evening furthering your cause. I just finished telling your grandmother that I have ‘feelings’ for you, and that I know you have ‘feelings’ for me.” “You didn’t choke on that lie?” he quipped. “I do have feelings for you-probably not the sort she meant, though apparently she believed me. But she was suspicious. She’s more astute than you give her credit for. First she accused us of acting a farce, and then, when I denied that, she accused me of thinking to marry you so I could gain a fortune from her down the line.” “And what did you say to that?” “I told her she could keep her precious fortune.” “Did you, indeed? I would have given my right arm to see that.” Maria was proving to be an endless source of amazement. No one ever stood up to Gran-except this American chit, with her naïve beliefs in justice and right and morality. It amazed him that she’d done it, considering how he’d treated her. No one, not even his siblings, had ever defended him with so little reason. It stirred something that had long lain dead inside him. His conscience? No, that wasn’t dead; it was nonexistent.

The Sun King had dinner each night alone. He chose from forty dishes, served on gold and silver plate. It took a staggering 498 people to prepare each meal. He was rich because he consumed the work of other people, mainly in the form of their services. He was rich because other people did things for him. At that time, the average French family would have prepared and consumed its own meals as well as paid tax to support his servants in the palace. So it is not hard to conclude that Louis XIV was rich because others were poor. But what about today? Consider that you are an average person, say a woman of 35, living in, for the sake of argument, Paris and earning the median wage, with a working husband and two children. You are far from poor, but in relative terms, you are immeasurably poorer than Louis was. Where he was the richest of the rich in the world’s richest city, you have no servants, no palace, no carriage, no kingdom. As you toil home from work on the crowded Metro, stopping at the shop on the way to buy a ready meal for four, you might be thinking that Louis XIV’s dining arrangements were way beyond your reach. And yet consider this. The cornucopia that greets you as you enter the supermarket dwarfs anything that Louis XIV ever experienced (and it is probably less likely to contain salmonella). You can buy a fresh, frozen, tinned, smoked or pre-prepared meal made with beef, chicken, pork, lamb, fish, prawns, scallops, eggs, potatoes, beans, carrots, cabbage, aubergine, kumquats, celeriac, okra, seven kinds of lettuce, cooked in olive, walnut, sunflower or peanut oil and flavoured with cilantro, turmeric, basil or rosemary ... You may have no chefs, but you can decide on a whim to choose between scores of nearby bistros, or Italian, Chinese, Japanese or Indian restaurants, in each of which a team of skilled chefs is waiting to serve your family at less than an hour’s notice. Think of this: never before this generation has the average person been able to afford to have somebody else prepare his meals. You employ no tailor, but you can browse the internet and instantly order from an almost infinite range of excellent, affordable clothes of cotton, silk, linen, wool and nylon made up for you in factories all over Asia. You have no carriage, but you can buy a ticket which will summon the services of a skilled pilot of a budget airline to fly you to one of hundreds of destinations that Louis never dreamed of seeing. You have no woodcutters to bring you logs for the fire, but the operators of gas rigs in Russia are clamouring to bring you clean central heating. You have no wick-trimming footman, but your light switch gives you the instant and brilliant produce of hardworking people at a grid of distant nuclear power stations. You have no runner to send messages, but even now a repairman is climbing a mobile-phone mast somewhere in the world to make sure it is working properly just in case you need to call that cell. You have no private apothecary, but your local pharmacy supplies you with the handiwork of many thousands of chemists, engineers and logistics experts. You have no government ministers, but diligent reporters are even now standing ready to tell you about a film star’s divorce if you will only switch to their channel or log on to their blogs. My point is that you have far, far more than 498 servants at your immediate beck and call. Of course, unlike the Sun King’s servants, these people work for many other people too, but from your perspective what is the difference? That is the magic that exchange and specialisation have wrought for the human species.

The Seventh Central Pay Commission was appointed in February 2014 by the Government of India (Ministry of Finance) under the Chairmanship of Justice Ashok Kumar Mathur. The Commission has been given 18 months to make its recommendations. The terms of reference of the Commission are as follows:  1. To examine, review, evolve and recommend changes that are desirable and feasible regarding the principles that should govern the emoluments structure including pay, allowances and other facilities/benefits, in cash or kind, having regard to rationalisation and simplification therein as well as the specialised needs of various departments, agencies and services, in respect of the following categories of employees:-  (i) Central Government employees—industrial and non-industrial; (ii) Personnel belonging to the All India Services; (iii) Personnel of the Union Territories; (iv) Officers and employees of the Indian Audit and Accounts Department; (v) Members of the regulatory bodies (excluding the RBI) set up under the Acts of Parliament; and (vi) Officers and employees of the Supreme Court.   2. To examine, review, evolve and recommend changes that are desirable and feasible regarding the principles that should govern the emoluments structure, concessions and facilities/benefits, in cash or kind, as well as the retirement benefits of the personnel belonging to the Defence Forces, having regard to the historical and traditional parties, with due emphasis on the aspects unique to these personnel.   3. To work out the framework for an emoluments structure linked with the need to attract the most suitable talent to government service, promote efficiency, accountability and responsibility in the work culture, and foster excellence in the public governance system to respond to the complex challenges of modern administration and the rapid political, social, economic and technological changes, with due regard to expectations of stakeholders, and to recommend appropriate training and capacity building through a competency based framework.   4. To examine the existing schemes of payment of bonus, keeping in view, inter-alia, its bearing upon performance and productivity and make recommendations on the general principles, financial parameters and conditions for an appropriate incentive scheme to reward excellence in productivity, performance and integrity.   5. To review the variety of existing allowances presently available to employees in addition to pay and suggest their rationalisation and simplification with a view to ensuring that the pay structure is so designed as to take these into account.   6. To examine the principles which should govern the structure of pension and other retirement benefits, including revision of pension in the case of employees who have retired prior to the date of effect of these recommendations, keeping in view that retirement benefits of all Central Government employees appointed on and after 01.01.2004 are covered by the New Pension Scheme (NPS).   7. To make recommendations on the above, keeping in view:  (i) the economic conditions in the country and the need for fiscal prudence; (ii) the need to ensure that adequate resources are available for developmental expenditures and welfare measures; (iii) the likely impact of the recommendations on the finances of the state governments, which usually adopt the recommendations with some modifications; (iv) the prevailing emolument structure and retirement benefits available to employees of Central Public Sector Undertakings; and (v) the best global practices and their adaptability and relevance in Indian conditions.   8. To recommend the date of effect of its recommendations on all the above.