Service Center Quotes

Until you accept that you’ll never get your problem fixed, whatever it is, you’ll be endlessly transferred from department to department until our call center closes. Sometimes you’ll be left on hold even after everyone at the call center has left for the day. Until you get exhausted with our run-around service and give up all hope, you’ll be stuck in The Circle Jerk. Right now, this very minute, you’re in The Circle Jerk, sir. Do you wish to continue circling or are you going to hang up your phone and go watch TV?

At the center of the Universe is a loving heart that continues to beat and that wants the best for every person. Anything that we can do to help foster the intellect and spirit and emotional growth of our fellow human beings, that is our job. Those of us who have this particular vision must continue against all odds. Life is for service.

You were not just born to center your entire existence on work and labor. You were born to heal, to grow, to be of service to yourself and community, to practice, to experiment, to create, to have space, to dream, and to connect.

I would not piss on him was he burning in the flames of hell," Grey said politely. One of Hal's brows flicked upward, but only momentarily. "Just so," he said dryly. "The question, though, is whether Fraser might be inclined to perform a similar service for you." Grey placed his cup carefully in the center of the desk. "Only if he thought I might drown," he said, and went out.

Although I get a lot of specialty services like wraps, scrubs, and mustache removal, my favorite is the simple manicure/pedicure. They work on your hands and feet at the same time while you sit in a vibrating chair. I call it the sorority girls version of a threesome.

Your ability to see will never broaden when you only see yourself.

It was at a church service in Munich that I saw him, a former S.S. man who had stood guard at the shower room door in the processing center at Ravensbruck. He was the first of our actual jailers that I had seen since that time. And suddenly it was all there – the roomful of mocking men, the heaps of clothing, Betsie's pain-blanched face. He came up to me as the church was emptying, beaming and bowing. “How grateful I am for your message, Fraulein.” He said. “To think that, as you say, He has washed my sins away!” His hand was thrust out to shake mine. And I, who had preached so often to the people in Bloemendaal the need to forgive, kept my hand at my side. Even as the angry, vengeful thoughts boiled through me, I saw the sin of them. Jesus Christ had died for this man; was I going to ask for more? Lord Jesus, I prayed, forgive me and help me to forgive him. I tried to smile, I struggles to raise my hand. I could not. I felt nothing, not the slightest spark of warmth or charity. And so again I breathed a silent prayer. Jesus, I prayed, I cannot forgive him. Give me Your forgiveness. As I took his hand the most incredible thing happened. From my shoulder along my arm and through my hand a current seemed to pass from me to him, while into my heart sprang a love for this stranger that almost overwhelmed me. And so I discovered that it is not on our forgiveness any more than on our goodness that the world's healing hinges, but on His. When He tells us to love our enemies, He gives, along with the command, the love itself.

As you consider selecting songs for your worship services, consider them in light of the truth of the gospel. Imagine the songs as teachers--because they are! If your people could understand your doctrine only through the music you sing, what would they know about God and His pursuit of us? If your people could understand your church's beliefs only through the music, what would they know?

It is not your beauty, success or money that should define you; neither should your church calling, your charitable contributions or talents. Humility is the cornerstone of character, by which God judges our truth worth, and wisdom is the door he opens when we use it.

Goods are traded, but services are consumed and produced in the same place. And you cannot export a haircut. But we are coming close to exporting a haircut, the appointment part. What kind of haircut do you want? Which barber do you want? All those things can and will be done by a call center far away.

Sacrifice of the self is sheer stupidity if sacrifice is not for the self.

Let go of things just like you let go of your phone at service center. Everything is under universal warranty. The universe can repair or replace anything.

Worship gatherings are not always spectacular, but they are always supernatural. And if a church looks for or works for the spectacular, she may miss the supernatural. If a person enters a gathering to be wowed with something impressive, with a style that fits him just right, with an order of service and song selection designed just the right way, that person may miss the supernatural presence of God. Worship is supernatural whenever people come hungry to respond, react, and receive from God for who He is and what He has done. A church worshipping as a Creature of the Word doesn't show up to perform or be entertained; she comes desperate and needy, thirsty for grace, receiving from the Lord and the body of Christ, and then gratefully receiving what she needs as she offers her praise-the only proper response to the God who saves us.

When service is unto people, the bones can grow weary, the frustration deep. Because, agrees Dorothy Sayers, "whenever man is made the center of things, he becomes the storm-center of trouble. The moment you think of serving people, you begin to have a notion that other people owe you something for your pains...You will begin to bargain for reward, to angle for applause... When the eyes of the heart focus on God, and the hands on always washing the feet of Jesus alone - the bones, they sing joy and the work returns to it's purest state: eucharisteo. The work becomes worship, a liturgy of thankfulness. "The work we do is only our love for Jesus in action" writes Mother Theresa. "If we pray the work...if we do it to Jesus, if we do it for Jesus, if we do it with Jesus... that's what makes us content." Deep joy is always in the touching of Christ - in whatever skin He comes to us in. Page 194

You may turn every house in your neighborhood into a charity center, you may fill the land with soup-kitchens, but the misery of humans will still continue to exist until the character of humanity changes.

The weekly worship service can be very effective in evangelism of non-Christians and in edification of Christians if it does not aim at either alone but is gospel centered and in the vernacular.

People who live in monofunctional, car-dependent neighborhoods outside of urban centers are much less trusting of other people than people who live in walkable neighborhoods where housing is mixed with shops, services, and places to work.

Even viewed conservatively, trees are worth far more than they cost to plant and maintain. The U.S. Forest Service's Center for Urban Forest Research found a ten-degree difference between the cool of a shaded park in Tucson and the open Sonoran desert. A tree planted in the right place, the center estimates, reduces the demand for air conditioning and can save 100 kilowatt hours in annual electrical use, about 2 to 8 percent of total use. Strategically planted trees can also shelter homes from wind, and in cold weather they can reduce heating fuel costs by 10 to 12 percent. A million strategically planted trees, the center figures, can save $10 million in energy costs. And trees increase property values, as much as 1 percent for each mature tree. These savings are offset somewhat by the cost of planting and maintaining trees, but on balance, if we had to pay for the services that trees provide, we couldn't afford them. Because trees offer their services in silence, and for free, we take them for granted.

The only thing that can save us from our irascibly self-centered existence is to make sure that our existence is in the service of others

First importance. The Bible tells us that, while there are many different callings and many possible areas of service in the kingdom of God, one transcendent truth should define our lives. One simple truth should motivate our work and affect every part of who we are. Christ died for our sins. If there's anything in life that we should be passionate about, it's the gospel. And I don't mean passionate only about sharing it with others. I mean passionate in thinking about it, dwelling on it, rejoicing in it, allowing it to color the way we look at the world. Only one thing can be of first importance to each of us. And only the gospel ought to be.

That gospel message should both humble and lift the believer up at the same time. It teaches us that we are indeed self-centered sinners. It perforates our illusions about our goodness and superiority. But the gospel also fills us with more love and affirmation than we could ever imagine. It means we don’t need to earn our self-worth through incessant service and work. It means also that we don’t mind so much when we are deprived of some comfort, compliment, or reward. We don’t have to keep records and accounts anymore. We can freely give and freely receive.

I don’t believe God wants our church life to be centered on buildings and services. Instead, God wants our churches—whatever specific forms our gatherings take—to be focused on active discipleship, mission, and the pursuit of unity.

In serving others, the church will save itself from becoming nothing more than a spiritualized 501c3 not-for-profit, self-centered corporation, organized for the benefit of donor tax exemption. Serving others will remind us of our identity and call us out from this self-absorbed, selfish world to be the people of God on a journey following his Son, Jesus.

Do all that you can to make your baptismal services a spiritual, Christ-centered experience. A new convert deserves to have this be a sacred, carefully planned, and spiritually uplifting moment. The prayers, the hymns, surely the talks that are given-all ought to be focused on the significance of this ordinance and the Atonement of Christ, which makes it efficacious.

Delta Airlines recently proposed giving frequent flyers a controversial perk: the option of paying $5 extra to speak to a customer service agent in the United States, rather than be routed to a call center in India. Public disapproval led Delta to abandon the idea.

...the liturgical traditions of the Church, all its cycles and services, exist, first of all, in order to help us recover the vision and the taste of that new life which we so easily lose and betray, so that we may repent and return to it. ... It is through her liturgical life that the Church reveals to us something of that which "the ear has not heard, the eye has not seen, and what has not yet entered the heart of man, but which God has prepared for those who love Him." And in the center of that liturgical life, as its heart and climax, as the sun whose rays penetrate everywhere, stands Pascha.

Most car dealers make the majority of their profits from servicing cars. They treat vehicles like a subscription service, expecting people to visit their service centers multiple times a year for many years. This is the main reason dealerships have fought to block Tesla from selling its cars directly to consumers.fn15

For Rosanne, much of the overall problem lay with fragmentation among social service agencies, both public and private. Her favorite slide displayed in sequence the forty-two different steps that six agencies and a landlord had to complete to get one homeless veteran housed in Long Beach, California. Part of the cure, Rosanne believed, lay in creating systems dedicated to solving each community’s issues. All the relevant agencies in a city or region would be represented in a single command center.

The craft, trade, agriculture, science, a large part of the art - all this can only stand on a broad base , on a consolidated, strong and healthy mediocrity. Served in their services and the science of their work - and even the arts. We cannot wish for better: it belongs to such an average sort of person - it is under displace exceptions - it has nothing aristocratic about something and still les in their anarchic instincts - The power of the center is then held upright by the trade, especially the money market: the instinct of great financiers goes against all extremes, - the Jews are the reason for the time being conserve power in our so insecure and threatened Europe.

The closest that most of us come to a direct experience of the centerlessness of capitalism is an encounter with the call center. As a consumer in late capitalism, you increasingly exist in two, distinct realities: the one in which the services are provided without hitch, and another reality entirely, the crazed Kafkaesque labyrinth of call centers, a world without memory, where cause and effect connect together in mysterious, unfathomable ways, where it is a miracle that anything ever happens, and you lose hope of ever passing back over to the other side, where things seem to function smoothly. What exemplifies the failure of the neoliberal world to live up to its own PR better than the call center? Even so, the universality of bad experiences with call centers does nothing to unsettle the operating assumption that capitalism is inherently efficient, as if the problems with call centers weren’t the systemic consequences of a logic of Capital which means organizations are so fixated on making profits that they can’t actually sell you anything. The call center experience distils the political phenomenology of late capitalism: the boredom and frustration punctuated by cheerily piped PR, the repeating of the same dreary details many times to different poorly trained and badly informed operatives, the building rage that must remain impotent because it can have no legitimate object, since – as is very quickly clear to the caller –there is no-one who knows, and no-one who could do anything even if they could. Anger can only be a matter of venting; it is aggression in a vacuum, directed at someone who is a fellow victim of the system but with whom there is no possibility of communality. Just as the anger has no proper object, it will have no effect. In this experience of a system that is unresponsive, impersonal, centerless, abstract and fragmentary, you are as close as you can be to confronting the artificial stupidity of Capital in itself. Call center angst is one more illustration of the way that Kafka is poorly understood as exclusively a writer on totalitarianism; a decentralized, market Stalinist bureaucracy is far more Kafkaesque than one in which there is a central authority. Read, for instance, the bleak farce of K’s encounter with the telephone system in the Castle, and it is hard not to see it as uncannily prophetic of the call center experience.

Service, ambition, duty, loyalty, the desire to be the best, the desire to say yes—not such bad character traits to have cherished. I always thought of them as strengths, but lately I wonder if somewhere along the line they became a cover for something more suspicious. The demand to be at the center of the action. To make God in our own image, to help her across the road as if she were a little old lady. This perpetual longing to be filled with the extraordinary so that you begin to lose appreciation for the ordinary.

People don't go to a transplant center to buy medical services: They go to buy organs.

Call center technology enables companies to “score” incoming calls and to give faster service to those that come from affluent places.

When our reason behind our rest is to ensure better service to the Lord and to others, we don’t have to worry whether or not taking needed breaks is self-centered. It’s not.

Your customers are the most integral part of your business, and they come before products or profit. Treat them like they are the center of your world — because they are.

The Knights of Saint John held services of thanksgiving and ignited fireworks in the night sky over Malta,

To air dry clothes by choice is countercultural. And who, more than any other group in twenty-first-century America, is both countercultural and committed to air drying clothes? Has intact families? Healthy communities? Gardens, home-cooked meals, and uncluttered homes? Restrained use of technology, strong local economies, and almost nonexistent debt? Most of all, what group has kept simplicity, service, and faith at the center of all they say and do? The Amish! All of which led to my epiphany: few of us can become Amish, but all of us can become almost Amish.

On Rachel's show for November 7, 2012: Ohio really did go to President Obama last night. and he really did win. And he really was born in Hawaii. And he really is legitimately President of the United States, again. And the Bureau of Labor statistics did not make up a fake unemployment rate last month. And the congressional research service really can find no evidence that cutting taxes on rich people grows the economy. And the polls were not screwed to over-sample Democrats. And Nate Silver was not making up fake projections about the election to make conservatives feel bad; Nate Silver was doing math. And climate change is real. And rape really does cause pregnancy, sometimes. And evolution is a thing. And Benghazi was an attack on us, it was not a scandal by us. And nobody is taking away anyone's guns. And taxes have not gone up. And the deficit is dropping, actually. And Saddam Hussein did not have weapons of mass destruction. And the moon landing was real. And FEMA is not building concentration camps. And you and election observers are not taking over Texas. And moderate reforms of the regulations on the insurance industry and the financial services industry in this country are not the same thing as communism. Listen, last night was a good night for liberals and for democrats for very obvious reasons, but it was also, possibly, a good night for this country as a whole. Because in this country, we have a two-party system in government. And the idea is supposed to be that the two sides both come up with ways to confront and fix the real problems facing our country. They both propose possible solutions to our real problems. And we debate between those possible solutions. And by the process of debate, we pick the best idea. That competition between good ideas from both sides about real problems in the real country should result in our country having better choices, better options, than if only one side is really working on the hard stuff. And if the Republican Party and the conservative movement and the conservative media is stuck in a vacuum-sealed door-locked spin cycle of telling each other what makes them feel good and denying the factual, lived truth of the world, then we are all deprived as a nation of the constructive debate about competing feasible ideas about real problems. Last night the Republicans got shellacked, and they had no idea it was coming. And we saw them in real time, in real humiliating time, not believe it, even as it was happening to them. And unless they are going to secede, they are going to have to pop the factual bubble they have been so happy living inside if they do not want to get shellacked again, and that will be a painful process for them, but it will be good for the whole country, left, right, and center. You guys, we're counting on you. Wake up. There are real problems in the world. There are real, knowable facts in the world. Let's accept those and talk about how we might approach our problems differently. Let's move on from there. If the Republican Party and the conservative movement and conservative media are forced to do that by the humiliation they were dealt last night, we will all be better off as a nation. And in that spirit, congratulations, everyone!

I consider myself a “social ecologist,” concerned with man’s man-made environment the way the natural ecologist studies the biological environment.....the discipline itself boasts an old and distinguished lineage. Its greatest document is Alexis de Tocqueville’s Democracy in America. But no one is as close to me in temperament, concepts, and approach as the mid-Victorian Englishman Walter Bagehot. Living (as I have) in an age of great social change, Bagehot first saw the emergence of new institutions: civil service and cabinet government, as cores of a functioning democracy, and banking as the center of a functioning economy. A hundred years after Bagehot, I was first to identify management as the new social institution of the emerging society of organizations and, a little later, to spot the emergence of knowledge as the new central resource, and knowledge workers as the new ruling class of a society that is not only “postindustrial” but postsocialist and, increasingly, post-capitalist. As it had been for Bagehot, for me too the tension between the need for continuity and the need for innovation and change was central to society and civilization.

A more recent study, published by the Center for Applications of Psychological Type Research Services in 1996 sampled 914,219 people and found that 49.3 percent were extroverts and 50.7 percent were introverts.

This framing accents the importance of building a tidier system, one that incorporates the array of existing child care centers, then pushes to make their classrooms more uniform, with a socialization agenda "aligned" with the curricular content that first or second graders are expected to know. Like the common school movement, uniform indicators of quality, centralized regulation, more highly credientialed teachers are to ensure that instruction--rather than creating engaging activities for children to explore--will be delivered in more uniform ways. And the state signals to parents that this is now the appropriate way to raise one's three- or four-year-old. Modern child rearing is equated with systems building in the eyes of universal pre-kindergarten advocates--and parents hear this discourse through upbeat articles in daily newspapers, public service annoucement, and from school authorities.

Probably no other meeting we hold in the Church has the high referral and future baptismal harvest that a baptismal service does. Many of the investigators who attend a baptismal service (that is, the service of someone else being baptized) will go on to their own baptisms. That is more likely to occur if this service is a spiritual, strong teaching moment in which it is clear to participants and visitors alike that this is a sacred act of faith centered on the Lord Jesus Christ, that it is an act of repentance claiming the cleansing power of Christ, that through His majesty and Atonement it brings a remission of sins as well as, with confirmation, membership in His Church.

If the case isn't plea bargained, dismissed or placed on the inactive docket for an indefinite period of time, if by some perverse twist of fate it becomes a trial by jury, you will then have the opportunity of sitting on the witness stand and reciting under oath the facts of the case-a brief moment in the sun that clouds over with the appearance of the aforementioned defense attorney who, at worst, will accuse you of perjuring yourself in a gross injustice or, at best, accuse you of conducting an investigation so incredibly slipshod that the real killer has been allowed to roam free. Once both sides have argued the facts of the case, a jury of twelve men and women picked from computer lists of registered voters in one of America's most undereducated cities will go to a room and begin shouting. If these happy people manage to overcome the natural impulse to avoid any act of collective judgement, they just may find one human being guilty of murdering another. Then you can go to Cher's Pub at Lexington and Guilford, where that selfsame assistant state's attorney, if possessed of any human qualities at all, will buy you a bottle of domestic beer. And you drink it. Because in a police department of about three thousand sworn souls, you are one of thirty-six investigators entrusted with the pursuit of that most extraordinary of crimes: the theft of a human life. You speak for the dead. You avenge those lost to the world. Your paycheck may come from fiscal services but, goddammit, after six beers you can pretty much convince yourself that you work for the Lord himself. If you are not as good as you should be, you'll be gone within a year or two, transferred to fugitive, or auto theft or check and fraud at the other end of the hall. If you are good enough, you will never do anything else as a cop that matters this much. Homicide is the major leagues, the center ring, the show. It always has been. When Cain threw a cap into Abel, you don't think The Big Guy told a couple of fresh uniforms to go down and work up the prosecution report. Hell no, he sent for a fucking detective. And it will always be that way, because the homicide unit of any urban police force has for generations been the natural habitat of that rarefied species, the thinking cop.

Lefever describes his financing plan with modesty: "'Our detailed budget is realistic, but does not take into account the inflation that may occur before September 1983. The one place it could cut or reduce is item 7, the simultaneous interpreter services, if these services could be provided gratis by the U.S. government.'" "In other words, the only way to make a saving on a U.S.-subsidized project is to take money out of another U.S.-subsidized column.

Still, we’ve gone soft since those days of wartime sacrifice, haven’t we? Contemporary humans are too self-centered, too addicted to gratification to live without the full freedom to satisfy our every whim—or so our culture tells us every day. And yet the truth is that we continue to make collective sacrifices in the name of an abstract greater good all the time. We sacrifice our pensions, our hard-won labor rights, our arts and after-school programs. We send our kids to learn in ever more crowded classrooms, led by ever more harried teachers. We accept that we have to pay dramatically more for the destructive energy sources that power our transportation and our lives. We accept that bus and subway fares go up and up while service fails to improve or degenerates. We accept that a public university education should result in a debt that will take half a lifetime to pay off when such a thing was unheard of a generation ago.

He paused, then, I behind him, arms locked around the powerful ribs, fingers caressing him. To lie with him, to lie with him, burning forgetful in the delicious animal fire. Locked first upright, thighs ground together, shuddering, mouth to mouth, breast to breast, legs enmeshed, then lying full length, with the good heavy weight of body upon body, arching, undulating, blind, growing together, force fighting force: to kill? To drive into burning dark of oblivion? To lose identity? Not love, this, quite. But something else rather. A refined hedonism. Hedonism: because of the blind sucking mouthing fingering quest for physical gratification. Refined: because of the desire to stimulate another in return, not being quite only concerned for self alone, but mostly so. An easy end to arguments on the mouth: a warm meeting of mouths, tongues quivering, licking, tasting. An easy substitute for bad slashing with angry hating teeth and nails and voice: the curious musical tempo of hands lifting under breasts, caressing throat, shoulders, knees, thighs. And giving up to the corrosive black whirlpool of mutual necessary destruction. - Once there is the first kiss, then the cycle becomes inevitable. Training, conditioning, make a hunger burn in breasts and secrete fluid in vagina, driving blindly for destruction. What is it but destruction? Some mystic desire to beat to sensual annihilation - to snuff out one’s identity on the identity of the other - a mingling and mangling of identities? A death of one? Or both? A devouring and subordination? No, no. A polarization rather - a balance of two integrities, changing, electrically, one with the other, yet with centers of coolness, like stars. And there it is: when asked what role I will plan to fill, I say “What do you mean role? I plan not to step into a part on marrying - but to go on living as an intelligent mature human being, growing and learning as I always have. No shift, no radical change in life habits.” Never will there be a circle, signifying me and my operations, confined solely to home, other womenfolk, and community service, enclosed in the larger worldly circle of my mate, who brings home from his periphery of contact with the world the tales only of vicarious experience to me.

Clandestine Service, tells us a story about the building at the center of the Pentagon courtyard, which is now a food court but used to be a hot dog stand. Chesnutt explains that during the height of the Cold War, when satellite technology first came into being, Soviet analysts monitoring the Pentagon became convinced that the building was the entrance to an underground facility, like a nuclear missile silo. The analysts could find no other explanation as to why thousands of people entered and exited this tiny building, all day, every day. Apparently the Soviets never figured it out, and the hot dog stand remained a target throughout the Cold War—along with the rest of the Pentagon. It’s a great anecdote and makes one wonder what really is underneath the Pentagon, which is rumored to have multiple stories belowground.

This is a man who has shown a complete disregard for human life, cynicism and hypocrisy, and a willingness to use war and the deaths of thousands of Russian soldiers and innocent civilians as a PR instrument in his election campaign. This is a man who raised a toast on the anniversary of Stalin’s birth, had the plaque commemorating former KGB head Yury Andropov restored to its place on the wall of the Lubyanka—Federal Security Service headquarters—and dreams of seeing the statue of butcher Felix Dzerzhinsky, founder of the Soviet secret police, stand once again in the center of Moscow.

Love is at the center of humanity. It’s what makes us human and what makes us beautiful. It’s what makes us strong, resilient, and compels us to do the right thing. Love is a way of life — it is more than just a feeling. Love is an action, an art, and the deep desire to see others grow to their greatest capacity. To see ourselves grow to our greatest capacity. Love is what makes us truly us, and what makes this country great. It is what makes us patriotic in our mission for life, love, and the pursuit of happiness. We need to rise above our desire to compete, so we can step up for our souls’ need to serve.

When service is unto people, the bones can grow weary, the frustration deep. Because, agrees Dorothy Sayers, 'whenever man is made the centre of things, he becomes the storm-centre of trouble. The moment you think of serving people, you begin to have a notion that other people owe you something for your pains... You will begin to bargain for reward, to angle for applause.' When the laundry is for the dozen arms of children or the dozen legs, it's true, I think I'm due some appreciation. So comes a storm of trouble and lightning strikes joy. But when Christ is center, when dishes, laundry, work, is my song of thanks to Him, joy rains. Passionately serving Christ alone makes us the loving servant to all. When the eyes of the heart focus on God, and the hands on always washing the feet of Jesus alone - the bones, they sing joy, and the work returns to it's purest state: eucharisteo. The work becomes worship, a liturgy of thankfulness.

expression on his face. He’s in his early thirties, tall and broad-shouldered, dressed in jeans, a black polo shirt, and black flip-flops. With his short brown hair, reddish goatee, and sideburns, McHugh looks like a typical Gen Xer, but he speaks in the soothing, considered tones of a college professor. McHugh doesn’t preach or worship at Saddleback, but we’ve chosen to meet here because it’s such an important symbol of evangelical culture. Since services are just about to start, there’s little time to chat. Saddleback offers six different “worship venues,” each housed in its own building or tent and set to its own beat: Worship Center,

I’m going to suggest something radical here -- something that is much easier said than done. We must not separate our life from our art. Louise Gluck recently spoke of this in an interview with William Giraldi in Poets & Writers: 'You have to live your life if you’re going to do original work. Your work will come out of an authentic life, and if you suppress all of your most passionate impulses in the service of an art that has not yet declared itself, you’re making a terrible mistake. I’m often asked about motherhood and writing. About teaching and writing. About making a living and writing. Beneath all of the questions is a deeper question, thrumming: Can I have a life and be a writer? "I’d like to answer a resounding yes to that question, though with the caveat that this requires a daily practice, a daily awareness that perhaps we need not delineate between life and art, draw a line down the center of our days and put our work on one side and everything else on the other. Sarah Ruhl offers this: 'I found that life intruding on writing was, in fact, life. And that, tempting as it may be for a writer who is also a parent, one must not think of life as an intrusion. At the end of the day, writing has very little to do with writing, and much to do with life. And life, by definition, is not an intrusion.

Most people don’t get (or want) to look at old news footage, but we looked at thirty years of stories relating to motherhood. In the 1970s, with the exception of various welfare reform proposals, there was almost nothing in the network news about motherhood, working mothers, or childcare. And when you go back and watch news footage from 1972, for example, all you see is John Chancellor at NBC in black and white reading the news with no illustrating graphics, or Walter Cronkite sitting in front of a map of the world that one of the Rugrats could have drawn–that’s it. But by the 1980s, the explosion in the number of working mothers, the desperate need for day care, sci-fi level reproductive technologies, the discovery of how widespread child abuse was–all this was newsworthy. At the same time, the network news shows were becoming more flashy and sensationalistic in their efforts to compete with tabloid TV offerings like A Current Affair and America’s Most Wanted. NBC, for example introduced a story about day care centers in 1984 with a beat-up Raggedy Ann doll lying limp next to a chair with the huge words Child Abuse scrawled next to her in what appeared to be Charles Manson’s handwriting. So stories that were titillating, that could be really tarted up, that were about children and sex, or children and violence–well, they just got more coverage than why Senator Rope-a-Dope refused to vote for decent day care. From the McMartin day-care scandal and missing children to Susan Smith and murdering nannies, the barrage of kids-in-jeopardy, ‘innocence corrupted’ stories made mothers feel they had to guard their kids with the same intensity as the secret service guys watching POTUS.

Another key feature? Thanks to the commitment and common sense of Dr. Randy Dupont, clinical director of emergency psychiatric services at the University of Tennessee Medical Center and a founding member of the Memphis CIT, if the cops brought someone to the center for an assessment, they were not turned away with some bureaucratic excuse.

Jesus came to show us that the gospel explains success in terms of giving, not taking; self-sacrifice, not self-protection; going to the back, not getting to the front. The gospel shows that we win by losing, we triumph through defeat, we achieve power through service, and we become rich by giving ourselves away. In fact, in gospel-centered living we follow Jesus in laying down our lives for those who hate us and hurt us. We spend our lives serving instead of being served, and seeking last place, not first. Gospel-centered people are those who love giving up their place for others, not guarding their place from others--because their value and worth is found in Christ, not their position.

Shortly after the Gulf War in 1992 I happened to visit a July Fourth worship service at a certain megachurch. At center stage in this auditorium stood a large cross next to an equally large American flag. The congregation sang some praise choruses mixed with such patriotic hymns as “God Bless America.” The climax of the service centered on a video of a well-known Christian military general giving a patriotic speech about how God has blessed America and blessed its military troops, as evidenced by the speedy and almost “casualty-free” victory “he gave us” in the Gulf War (Iraqi deaths apparently weren’t counted as “casualties” worthy of notice). Triumphant military music played in the background as he spoke. The video closed with a scene of a silhouette of three crosses on a hill with an American flag waving in the background. Majestic, patriotic music now thundered. Suddenly, four fighter jets appeared on the horizon, flew over the crosses, and then split apart. As they roared over the camera, the words “God Bless America” appeared on the screen in front of the crosses. The congregation responded with roaring applause, catcalls, and a standing ovation. I saw several people wiping tears from their eyes. Indeed, as I remained frozen in my seat, I grew teary-eyed as well - but for entirely different reasons. I was struck with horrified grief. Thoughts raced through my mind: How could the cross and the sword have been so thoroughly fused without anyone seeming to notice? How could Jesus’ self-sacrificial death be linked with flying killing machines? How could Calvary be associated with bombs and missiles? How could Jesus’ people applaud tragic violence, regardless of why it happened and regardless of how they might benefit from its outcome? How could the kingdom of God be reduced to this sort of violent, nationalistic tribalism? Has the church progressed at all since the Crusades? Indeed, I wondered how this tribalistic, militaristic, religious celebration was any different from the one I had recently witnessed on television carried out by Taliban Muslims raising their guns as they joyfully praised Allah for the victories they believed “he had given them” in Afghanistan?

For a macro cross-industry view, however, consider the robust methodology used in The American Customer Satisfaction Index (ACSI), developed by Claes Fornell in conjunction with the National Quality Research Center (NQRC), Stephen M. Ross School of Business at the University of Michigan. ACSI measures consumer satisfaction with goods and services in the United States.

There is a vast difference between being a Christian and being a disciple. The difference is commitment. Motivation and discipline will not ultimately occur through listening to sermons, sitting in a class, participating in a fellowship group, attending a study group in the workplace or being a member of a small group, but rather in the context of highly accountable, relationally transparent, truth-centered, small discipleship units. There are twin prerequisites for following Christ - cost and commitment, neither of which can occur in the anonymity of the masses. Disciples cannot be mass produced. We cannot drop people into a program and see disciples emerge at the end of the production line. It takes time to make disciples. It takes individual personal attention. Discipleship training is not about information transfer, from head to head, but imitation, life to life. You can ultimately learn and develop only by doing. The effectiveness of one's ministry is to be measured by how well it flourishes after one's departure. Discipling is an intentional relationship in which we walk alongside other disciples in order to encourage, equip, and challenge one another in love to grow toward maturity in Christ. This includes equipping the disciple to teach others as well. If there are no explicit, mutually agreed upon commitments, then the group leader is left without any basis to hold people accountable. Without a covenant, all leaders possess is their subjective understanding of what is entailed in the relationship. Every believer or inquirer must be given the opportunity to be invited into a relationship of intimate trust that provides the opportunity to explore and apply God's Word within a setting of relational motivation, and finally, make a sober commitment to a covenant of accountability. Reviewing the covenant is part of the initial invitation to the journey together. It is a sobering moment to examine whether one has the time, the energy and the commitment to do what is necessary to engage in a discipleship relationship. Invest in a relationship with two others for give or take a year. Then multiply. Each person invites two others for the next leg of the journey and does it all again. Same content, different relationships. The invitation to discipleship should be preceded by a period of prayerful discernment. It is vital to have a settled conviction that the Lord is drawing us to those to whom we are issuing this invitation. . If you are going to invest a year or more of your time with two others with the intent of multiplying, whom you invite is of paramount importance. You want to raise the question implicitly: Are you ready to consider serious change in any area of your life? From the outset you are raising the bar and calling a person to step up to it. Do not seek or allow an immediate response to the invitation to join a triad. You want the person to consider the time commitment in light of the larger configuration of life's responsibilities and to make the adjustments in schedule, if necessary, to make this relationship work. Intentionally growing people takes time. Do you want to measure your ministry by the number of sermons preached, worship services designed, homes visited, hospital calls made, counseling sessions held, or the number of self-initiating, reproducing, fully devoted followers of Jesus? When we get to the shore's edge and know that there is a boat there waiting to take us to the other side to be with Jesus, all that will truly matter is the names of family, friends and others who are self initiating, reproducing, fully devoted followers of Jesus because we made it the priority of our lives to walk with them toward maturity in Christ. There is no better eternal investment or legacy to leave behind.

She’d learned nearly every job and did each well, but her favorite was greeting the first early truck from the distribution center in Richmond that delivered the big rolling metal OTR package containers. She liked the predawn, enjoyed watching the sky get lighter and lighter as she wheeled the OTRs in from the dock inside the post office and unloaded them into the route hampers. She knew all the contract drivers from the private service the post office used, knew the sound each of their big trucks made as they backed up to the dock to unload the five to ten big OTRs that held up to fifty parcels each. Brakey Alcott was driving the truck this morning. He was young enough to be her son, always sucking down coffee like young people did to stay awake so early in the morning.

Yet with the rise of AI, robots, and 3-D printers, cheap unskilled labor will become far less important. Instead of manufacturing a shirt in Dhaka and shipping it all the way to the United States, you could buy the shirt’s code online from Amazon and print it in New York. The Zara and Prada stores on Fifth Avenue could be replaced by 3-D printing centers in Brooklyn, and some people might even have a printer at home. Simultaneously, instead of calling customer service in Bangalore to complain about your printer, you could talk with an AI representative in the Google cloud (whose accent and tone of voice would be tailored to your preferences). The newly unemployed workers and call center operators in Dhaka and Bangalore don’t have the education necessary to switch to designing fashionable shirts or writing computer code—so how will they survive?

There are 1.2 billion Muslims in the world today. Of course not all of them are radicals. The majority of them are peaceful people. The radicals are estimated to be between 15-25%, according to all intelligence services around the world. That leaves 75% of them - peaceful people. But when you look at 15-25% of the world Muslim population, you're looking at 180 million to 300 million people dedicated to the destruction of Western civilization. That is as big as the United States. So why should we worry about the radical 15-25%? Because it is the radicals that kill. Because it is the radicals that behead and massacre. When you look throughout history, when you look at all the lessons of history, most Germans were peaceful. Yet the Nazis drove the agenda. And as a result, 60 million people died, almost 14 million in concentration camps. 6 million were Jews. The peaceful majority were irrelevant. When you look at Russia, most Russians were peaceful as well. Yet the Russians were able to kill 20 million people. The peaceful majority were irrelevant. When you look at China for example, most Chinese were peaceful as well. Yet the Chinese were able to kill 70 million people. The peaceful majority were irrelevant. When you look at Japan prior to World War II, most Japanese were peaceful as well. Yet, Japan was able to butcher its way across Southeast Asia, killing 12 million people, mostly killed by bayonets and shovels. The peaceful majority were irrelevant. On September 11th in the United States we had 2.3 million Arab Muslims living in the United States. It took 19 hijackers - 19 radicals - to bring America down to its knees, destroy the World Trade Center, attack the Pentagon and kill almost 3000 Americans that day. The peaceful majority were irrelevant. So for all our power of reason, and for all us talking about moderate and peaceful Muslims, I'm glad you're here. But where are the others speaking out? And since you are the only Muslim representative in here, you took the limelight instead of speaking about why our government - I assume you're an American (the Muslim says yes) - As an American citizen, you sat in this room, and instead of standing up and saying a question, or asking something about our four Americans that died and what our government is doing to correct the problem, you stood there to make a point about peaceful, moderate Muslims. I wish you had brought ten with you to question about how we could hold our government responsible. It is time we take political correctness and throw it in the garbage where it belongs.” - Brigette Gabriel (transcript from Benghazi Accountability Coalition - Heritage Foundation)

A year after the event, the Office of Chief Medical Examiner had issued 2,733 death certificates for the victims of the World Trade Center bombings—1,344 by judicial decree and 1,389 based on identified remains. The count of Members of the Service confirmed dead was 343 firefighters, 23 NYPD officers, and 48 others, most of these Port Authority police. The dead left more than 3,000 orphans. It was the largest mass murder in United States history.

He muses on the terrorists who brought down the World Trade Center (he muses on them often). Those clowns actually thought they were going to paradise, where they'd live in a kind of eternal luxury hotel being services by gorgeous young virgins. Pretty funny, and the best part? They joke was on them...not that they knew it. What they got was a momentary view of all those windows and a final flash of light. After that, they and their thousands of victims were just gone. Poof. Seeya later, alligator. Off you go, killers and killed alike, off you go into the universe null set that surrounds one lonely blue planet and all its mindlessly bustling denizens. Every religion lies. Every moral precept is a delusion. Even the stars are a mirage. The truth is darkness, and the only thing that matters is making a statement before one enters it. Cutting the skin of the world and leaving a scar. That's all history is, after all: scar tissue.

Until you can say "I am my master," you cannot say "I am your servant." In other words, we might profess a service ethic, but under pressure or stress we might be controlled by a particular passion or appetite. We lose our temper. We become jealous, envious, lustful, or slothful. Then we feel guilty. We make promises and break them, make resolutions and break them. We gradually lose faith in our own capacity to keep any promises. Despite our ethic to be the "servant of the people," we become the slave of whatever masters us.

Jesus’ mission wasn’t to improve the old; his mission, and the mission he gave his disciples, was to embody the new—an entirely new way of doing life. It is life lived within the reign of God; life centered on God as the sole source of one’s security, worth, and significance; life lived free from self-protective fear; and life manifested in Calvary-like service to others. His promise is that as his disciples manifest the unique beauty and power of this life, it will slowly and inconspicuously—like a mustard seed—grow and take over the garden.

Then you can go to Cher's Pub at Lexington and Guilford, where that selfsame assistant state's attorney, if possessed of any human qualities at all, will buy you a bottle of domestic beer. And you drink it. Because in a police department of about three thousand sworn souls, you are one of thirty-six investigators entrusted with the pursuit of that most extraordinary of crimes: the theft of a human life. You speak for the dead. You avenge those lost to the world. Your paycheck may come from fiscal services but, goddammit, after six beers you can pretty much convince yourself that you work for the Lord himself. If you are not as good as you should be, you'll be gone within a year or two, transferred to fugitive, or auto theft or check and fraud at the other end of the hall. If you are good enough, you will never do anything else as a cop that matters this much. Homicide is the major leagues, the center ring, the show. It always has been. When Cain threw a cap into Abel, you don't think The Big Guy told a couple of fresh uniforms to go down and work up the prosecution report. Hell no, he sent for a fucking detective.

Good Morning. This is Mr. Gold of Paramount Pictures Corporation. We are carrying out an authorized survey of the territory for a forthcoming "A" picture of the famous Confederate raid of 1861 which resulted in the capture of General Sherman at Muldraugh Hill. Yes, that's right. Cary Grant and Elizabeth Taylor in the lead. What's that? Clearance? Sure we've got clearance. Let me see now...yes, here it is. Signed by Chief of Special Services at the Pentagon. Sure, the Commanding officer at the Armored Center will have a copy. Okay and thanks. Hope you'll enjoy the picture. 'Bye.

We decided to attend to our community instead of asking our community to attend the church.” His staff started showing up at local community events such as sports contests and town hall meetings. They entered a float in the local Christmas parade. They rented a football field and inaugurated a Free Movie Night on summer Fridays, complete with popcorn machines and a giant screen. They opened a burger joint, which soon became a hangout for local youth; it gives free meals to those who can’t afford to pay. When they found out how difficult it was for immigrants to get a driver’s license, they formed a drivers school and set their fees at half the going rate. My own church in Colorado started a ministry called Hands of the Carpenter, recruiting volunteers to do painting, carpentry, and house repairs for widows and single mothers. Soon they learned of another need and opened Hands Automotive to offer free oil changes, inspections, and car washes to the same constituency. They fund the work by charging normal rates to those who can afford it. I heard from a church in Minneapolis that monitors parking meters. Volunteers patrol the streets, add money to the meters with expired time, and put cards on the windshields that read, “Your meter looked hungry so we fed it. If we can help you in any other way, please give us a call.” In Cincinnati, college students sign up every Christmas to wrap presents at a local mall — ​no charge. “People just could not understand why I would want to wrap their presents,” one wrote me. “I tell them, ‘We just want to show God’s love in a practical way.’ ” In one of the boldest ventures in creative grace, a pastor started a community called Miracle Village in which half the residents are registered sex offenders. Florida’s state laws require sex offenders to live more than a thousand feet from a school, day care center, park, or playground, and some municipalities have lengthened the distance to half a mile and added swimming pools, bus stops, and libraries to the list. As a result, sex offenders, one of the most despised categories of criminals, are pushed out of cities and have few places to live. A pastor named Dick Witherow opened Miracle Village as part of his Matthew 25 Ministries. Staff members closely supervise the residents, many of them on parole, and conduct services in the church at the heart of Miracle Village. The ministry also provides anger-management and Bible study classes.

if consumer demand should increase for the goods or services of any private business, the private firm is delighted; it woos and welcomes the new business and expands its operations eagerly to fill the new orders. Government, in contrast, generally meets this situation by sourly urging or even ordering consumers to “buy” less, and allows shortages to develop, along with deterioration in the quality of its service. Thus, the increased consumer use of government streets in the cities is met by aggravated traffic congestion and by continuing denunciations and threats against people who drive their own cars. The New York City administration, for example, is continually threatening to outlaw the use of private cars in Manhattan, where congestion has been most troublesome. It is only government, of course, that would ever think of bludgeoning consumers in this way; it is only government that has the audacity to “solve” traffic congestion by forcing private cars (or trucks or taxis or whatever) off the road. According to this principle, of course, the “ideal” solution to traffic congestion is simply to outlaw all vehicles! But this sort of attitude toward the consumer is not confined to traffic on the streets. New York City, for example, has suffered periodically from a water “shortage.” Here is a situation where, for many years, the city government has had a compulsory monopoly of the supply of water to its citizens. Failing to supply enough water, and failing to price that water in such a way as to clear the market, to equate supply and demand (which private enterprise does automatically), New York’s response to water shortages has always been to blame not itself, but the consumer, whose sin has been to use “too much” water. The city administration could only react by outlawing the sprinkling of lawns, restricting use of water, and demanding that people drink less water. In this way, government transfers its own failings to the scapegoat user, who is threatened and bludgeoned instead of being served well and efficiently. There has been similar response by government to the ever-accelerating crime problem in New York City. Instead of providing efficient police protection, the city’s reaction has been to force the innocent citizen to stay out of crime-prone areas. Thus, after Central Park in Manhattan became a notorious center for muggings and other crime in the night hours, New York City’s “solution” to the problem was to impose a curfew, banning use of the park in those hours. In short, if an innocent citizen wants to stay in Central Park at night, it is he who is arrested for disobeying the curfew; it is, of course, easier to arrest him than to rid the park of crime. In short, while the long-held motto of private enterprise is that “the customer is always right,” the implicit maxim of government operation is that the customer is always to be blamed.

why the franchise is today limited to discharged veterans?” “Uh, because they are picked men, sir. Smarter.” “Preposterous!” “Sir?” “Is the word too long for you? I said it was a silly notion. Service men are not brighter than civilians. In many cases civilians are much more intelligent. That was the sliver of justification underlying the attempted coup d’état just before the Treaty of New Delhi, the so-called ‘Revolt of the Scientists’: let the intelligent elite run things and you’ll have utopia. It fell flat on its foolish face of course. Because the pursuit of science, despite its social benefits, is itself not a social virtue; its practitioners can be men so self-centered as to be lacking in social responsibility.

Milwaukee used to be flush with good jobs. But throughout the second half of the twentieth century, bosses in search of cheap labor moved plants overseas or to Sunbelt communities, where unions were weaker or didn't exist. Between 1979 and 1983, Milwaukee's manufacturing sector lost more jobs than during the Great Depression - about 56,000 of them. The city where virtually everyone had a job in the postwar years saw its unemployment rate climb into the double digits. Those who found new work in the emerging service industry took a pay cut. As one historian observed, 'Machinists in the old Allis-Chalmers plant earned at least $11.60 an hour; clerks in the shopping center that replaced much of that plant in 1987 earned $5.23.

The painful fact that the poor end up paying more than the rich for many goods and services has a very simple and systemic explanation. It generally costs more to provide goods and services in low-income neighborhoods. For example, insurance and security costs are often higher in poor neighborhoods due to high crime and vandalism rates. This is a factor frequently forgotten by those who look to personal intentions for an explanation for this phenomenon. For example, a shopping center within a populous neighborhood of a midtown city spent 15 percent more on security guards and night lighting than a shopping complex within a residential area of ​​the same city. All these costs are passed on to the consumer in the form of higher prices.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

The first involves streamlining operations and introducing cost innovations from manufacturing to distribution. Can the product’s or service’s raw materials be replaced by unconventional, less expensive ones—such as switching from metal to plastic or shifting a call center from the UK to Bangalore? Can high-cost, low-value-added activities in your value chain be significantly eliminated, reduced, or outsourced? Can the physical location of your product or service be shifted from prime real estate locations to lower-cost locations, as The Home Depot, IKEA, and Walmart have done in retail or Southwest Airlines has done by shifting from major to secondary airports? Can you truncate the number of parts or steps used in production by shifting the way things are made, as Ford did by introducing the assembly line? Can you digitize activities to reduce costs? By

Cordelia – “Why so rough?” Aral – “It’s very poor. It was the town center during the time Isolation. And it hasn’t been touched by renovation, minimal water, no electricity choked with refuse.” “Mostly human,” added Peoter tartly. “Poor?” Asked Cordelia bewildered. “No electricity? How can it be on the comm network?” “It’s not of course,” answered Vorkosigan. “Then how can anyone get their schooling?” Cordelia “They don’t.” Cordelia stared. “I don’t understand, how do they get their jobs?” “A few escape to the service, the rest prey on each other mostly.” Vorkosigan regarded her face uneasily. “Have you no poverty on Beta colony?” “Poverty? Well some people have more money than others, but no comm consuls…?” Vorkosigan was diverted from his interrogation. “Is not owning a comm consul the lowest standard of living you can imagine?” He said in wonder. “It’s the first article in the constitution! ‘Access to information shall not be abridged.’” “Cordelia, these people barely have access to food, clothing and shelter. They have a few rags and cooking pots and squat in buildings that aren’t economical to repair or tear down yet with the wind whistling through the walls.” “No air conditioning?” “No heat in the winter is a bigger problem here.” “I suppose so. You people don’t really have summer. How do they call for help when they are sick or hurt?” “What help?” Vorkosigan was growing grim. “If they’re sick they either get well or die.” “Die if we’re lucking” muttered Veoter. “You’re not joking.” She stared back and forth between the pair of them. “Why, think of all the geniuses you must missing!” “I doubt we must be missing very many from the Caravanceri.” Said Peoter dryly. “Why not? They have the same genetic compliment as you.” Cordelia pointed out the – to her -obvious. The Count went rigid. “My dear girl, they most certainly do not. My family has been Vor for nine generations.” Cordelia raised her eyebrows. “How do you know if you didn’t have the gene-typing until 80 years ago?” Both the guard commander and the footman were acquiring peculiar stuffed expressions. The footman bit his lip. “Besides,” she pointed out reasonably, “If you Vor got around half as much as those histories I’ve been reading imply. 90% of the people on this planet must have Vor blood by now. Who knows who your relatives are on your father’s side. Vorkosigan bit his napkin absently. His eyes gone crinkly with much the same expression as the footman and muttered, “Cordelia, you really can’t sit at the breakfast table and imply my ancestors were bastards. It’s a mortal insult here.” “Where should I sit? Oh I’ll never understand.

Dennis Tueller, a Salt Lake City police officer and firearms instructor (since retired), asked just this question.  Uniformed officers are routinely faced with impact weapon bearing suspects.  So it’s natural for Tueller to wonder how far away a suspect can be and still use an impact weapon against an officer before he could defend himself. To answer his question, Tueller ran a bunch of empirical studies.  Which is just a fancy way of saying he ran a bunch of students through the exercise that would later become the Tueller Drill. Tueller learned that most officers can get a service pistol out of a holster and engage a threat with center-mass hits within 1.5 seconds.  So the question then becomes, how much distance can a bad guy cross in 1.5 seconds?  Timing a great many students running from a standing start, Tueller learned that someone can go about 21 feet in 1.5 seconds.  So 21 feet became the “Tueller distance,” or the maximum distance from a police officer a person can use an impact weapon against the officer before the officer can shoot them.  The Tueller Drill is often referred to as the “21 foot rule,” or the “7 yard rule.”  This really obscures the real take-home message of the Tueller Drill.  The value is not some particular distance.  What matters is your “Tueller distance.” People’s draw speeds vary.  Your Tueller distance will be greater or less than 21 feet depending on your ability to get the gun unholstered and pointed center-mass. The real lesson of the Tueller Drill is that someone armed with an impact weapon has the opportunity to use it at a far greater distance than most think—and certainly much greater distances than a juror might have otherwise thought.  If you imagine the length of typical American parking space, and add another three paces, you’ll be right about at 21 feet.

This fluctuating hierarchy, with its constant addition of new layers and shifts in authority, is well known from secret control bodies, the secret police or espionage services, where new controls are always needed to control the controllers. In the prepower stage of the movements, total espionage is not yet possible; but the fluctuating hierarchy, similar to that of secret services, makes it possible, even without actual power, to degrade any rank or group that wavers or shows signs of decreasing radicalism by the mere insertion of a new more radical layer, hence driving the older group automatically in the direction of the front organizations and away from the center of the movement. Thus, the Nazi elite formations were primarily inner-party organizations: the SA rose to the position of a superparty when the party appeared to lose in radicality and was then in turn and for similar reasons superseded by the SS.

Few people put more thought into the tiny details than the team behind the ever-expanding Roscioli empire, one of the nerve centers of the cucina romana moderna, found just a few steps from the Campo de' Fiori. Sitting at a small table inside the Ristorante Salumeria Roscioli, a hybrid space that functions as a deli counter in the front and a full-service restaurant in the back, general manager Valerio Capriotti tells me with conviction that Italian food is flourishing- advancing in ways it hasn't in years, if ever, thanks in large part to the efforts of small producers who put their lives into raising rare breeds of pig, growing heirloom varietals of wheat, and milking pampered dairy cows and sheep to create the types of ingredients that drive restaurants like Roscioli forward. "Modern Italian cuisine isn't about technique," he tells me, "it's about ingredients. We know more now than we ever did about how things are made and what they do when we cook and eat them.

Betrayed and abandoned, cut adrift or superannuated, coerced or manipulated, speeded up, cheated, living in the shadows—this is a recipe for acquiescence. Yet conditions of life and labor as bad as or even far worse than these once were instigators to social upheaval. Alongside the massing of enemies on the outside—employers, insulated and self-protective union leaders, government policy makers, the globalized sweatshop, and the globalized megabank—something in the tissue of working-class life had proved profoundly disempowering and also accounted for the silence. Work itself had lost its cultural gravitas. What in part qualified the American Revolution as a legitimate overturning of an ancien régime was its political emancipation of labor. Until that time, work was considered a disqualifying disability for participating in public life. It entailed a degree of deference to patrons and a narrow-minded preoccupation with day-to-day affairs that undermined the possibility of disinterested public service. By opening up the possibility of democracy, the Revolution removed, in theory, that crippling impairment and erased an immemorial chasm between those who worked and those who didn’t need to. And by inference this bestowed honor on laboring mankind, a recognition that was to infuse American political culture for generations. But in our new era, the nature of work, the abuse of work, exploitation at work, and all the prophecies and jeremiads, the condemnations and glorifications embedded in laboring humanity no longer occupied center stage in the theater of public life. The eclipse of the work ethic as a spiritual justification for labor may be liberating. But the spiritless work regimen left behind carries with it no higher justification. This disenchantment is also a disempowerment. The modern work ethic becomes, to cite one trenchant observation, “an ideology propagated by the middle class for the working classes with enough plausibility and truth to make it credible.

The establishment of a precise calendar was necessary for tax collection, the development of irrigation works, fixing the times of sowing and harvest, and so for determining when a war could be waged. (At the center of this, the problem of intercalation: the lunar calendar determined the months, but, since the twelve lunar months did not completely fill the solar year, there was a constant gap which was made up for gradually, and then in one go, with the intercalation of a thirteenth month.) At the level of an extended empire, these calculations and the decisions which followed from them could only be centralized. Cosmo- or theogonic knowledge was also linked to political power. [...] Linked to political power and the State apparatus in these two ways, knowledge is quite naturally located in the hands of functionaries: knowledge is a State service and political instrument. Hence its necessary secret character. It does not have to circulate or be widespread. It is linked directly to the possession of power.

These systems served as the foundations for the mafia states of Hungary and Russia, where the party was replaced with a political clan centered on a patron who distributes money and power. Western analysts use the word corruption to describe these systems, but this can be misleading: here corruption does not describe bureaucrats soliciting bribes for small acts of civil service (though this happens too); it describes the people in charge using the instruments of government in order to amass wealth, but also using their wealth to perpetuate power. This corruption is integral to the system. The system cannot exist without corruption because corruption is its fuel, its social glue, and its instrument of control. Anyone who enters the system becomes complicit in the corruption, which means everyone is always in some way or another outside the law—and therefore punishable. Autocracies love to smear their opponents with accusations of corruption, jail them on corruption charges, and even execute them, as does China.

Celebrate deeds of mercy and justice. We live in a time when public esteem of the church is plummeting. For many outsiders and inquirers, the deeds of the church will be far more important than our words in gaining plausibility (Acts 4:32–33). Leaders in most places see “word-only” churches as net costs to their community, organizations of relatively little value. But effective churches will be so involved in deeds of mercy and justice that outsiders will say, “We cannot do without churches like this. This church is channeling so much value into our community that if it were to leave the neighborhood, we would have to raise taxes.” Evangelistic worship services should highlight offerings for deed ministry and celebrate by the giving of reports, testimonies, and prayers. It is best that offerings for mercy ministries are received separately from the regular offering; they can be attached (as is traditional) to the celebration of the Lord’s Supper. This connection brings before the non-Christian the impact of the gospel on people’s hearts (i.e., the gospel makes us generous) and the impact of lives poured out for the world.

When I was younger and hard-hearted, with hot, hostile artistic ambitions I yearned to charge at the aloof, faceless “thems” of our world until they said Uncle, I believed the scariest words ever spoken to be “The apple never falls far from the tree.” That whole concept inspired clinging fears in the wee hours, and a halting miserable shyness in the presence of those who seemed to be the anointed. If I fell not far from the tree, was I then fated to be, not, say, a college prof of English, but inmate 2679785? A parolee who spends seventeen years on the night shift with Custodial Services at KU Med Center in K.C., instead of a Prize-Winning Novelist with a saltbox on the Cape? An unwholesome artsy freak, and not an esteemed citizen whose voting privileges have never been revoked? I went through those pitiful, hangdog years being ashamed of my roots and origins, referring to home as “our place in the country,” and to my father as a “self-made man.” I hung my head and eenie-meenie-minie-moed when confronted at dinner tables by too many forks. I tried to give the impression that slapping an uppity snotnose silly was not the sort of act contained in my portfolio. It

Templates for Protest Letters 1. TO TACKLE A SURPRISE OUT-OF-NETWORK BILL Dear Sir or Madam: The bills enclosed were for out-of-network services performed on __________ during my admission to __________ Medical Center, a hospital that is in my insurance network. I went to __________ Medical Center precisely because it was in my network. I was not informed of these providers’ out-of-network status and did not consent to being treated by any out-of-network providers. Since I did not give informed consent for treatment beyond the terms and network of my insurance policy, I suggest you contact my insurer to work out payment; I will pay only that portion of the bill that I would have paid for in-network services. Please stop this effort to collect a bill I do not owe for a service I was never informed would be out-of-network. If I get another notice, I will report this collection effort to the __________ State Department of Insurance and __________ State Department of Consumer Affairs. Sincerely, 2. TO OBTAIN MEDICAL RECORDS AND ITEMIZED BILLS Dear Sirs or Madam: I have now requested my medical records/itemized bill __________ times and have yet to receive the material. It is my right to receive these

I was soon discharged from the rehab center and sent back to the SAS. But the doctor’s professional opinion was that I shouldn’t military parachute again. It was too risky. One dodgy landing, at night, in full kit, and my patched-up spine could crumple. He didn’t even mention the long route marches carrying huge weights on our backs. Every SF soldier knows that a weak back is not a good opener for life in an SAS squadron. It is also a cliché just how many SAS soldiers’ backs and knees are plated and pinned together, after years of marches and jumps. Deep down I knew the odds weren’t looking great for me in the squadron, and that was a very hard pill to swallow. But it was a decision that, sooner or later, I would have to face up to. The doctors could give me their strong recommendations, but ultimately I had to make the call. A familiar story. Life is all about our decisions. And big decisions can often be hard to make. So I thought I would buy myself some time before I made it. In the meantime, at the squadron, I took on the role of teaching survival to other units. I also helped the intelligence guys while my old team were out on the ground training. But it was agony for me. Not physically, but mentally: watching the guys go out, fired up, tight, together, doing the job and getting back excited and exhausted. That was what I should have been doing. I hated sitting in an ops room making tea for intelligence officers. I tried to embrace it, but deep down I knew this was not what I had signed up for. I had spent an amazing few years with the SAS, I had trained with the best, and been trained by the best, but if I couldn’t do the job fully, I didn’t want to do it at all. The regiment is like that. To keep its edge, it has to keep focused on where it is strongest. Unable to parachute and carry the huge weights for long distances, I was dead weight. That hurt. That is not how I had vowed to live my life, after my accident. I had vowed to be bold and follow my dreams, wherever that road should lead. So I went to see the colonel of the regiment and told him my decision. He understood, and true to his word, he assured me that the SAS family would always be there when I needed it. My squadron gave me a great piss-up, and a little bronze statue of service. (It sits on my mantelpiece, and my boys play soldiers with it nowadays.) And I packed my kit and left 21 SAS forever. I fully admit to getting very drunk that night.

The story of the Internet's origins departs from the explanations of technical innovation that center on individual inventors or on the pull of markets. Cerf and Kahn were neither captains of industry nor "two guys tinkering in a garage." The Internet was not built in response to popular demand, real or imagined; its subsequent mass appeal had no part in the decisions made in 1973. Rather, the project reflected the command economy of military procurement, where specialized performance is everything and money is no object, and the research ethos of the university, where experimental interest and technical elegance take precedence over commercial application. This was surely an unlikely context for the creation of what would become a popular and profitable service. Perhaps the key to the Internet's later commercial success was that the project internalized the competitive forces of the market by bringing representatives of diverse interest groups together and allowing them to argue through design issues. Ironically, this unconventional approach produced a system that proved to have more appeal for potential "customers"—people building networks—than did the overtly commercial alternatives that appeared soon after.

Judge Fisher permitted the defendants to explain how their opposition to the war had caused them to commit an act of resistance. He also permitted them to call as witnesses a wide range of people who supported resistance to the war, including both Daniel and Philip Berrigan. One by one, defense witnesses spoke of resistance to the government's war policy as an admired virtue central to understanding of American history and to maintaining a just society. One of the surprising witnesses was Major Clement St. Martin, the commander of the New Jersey State induction center in Newark from 1968 to 1971. Files under his control had been destroyed by the defendants. Nevertheless, he testified in their defense.He said he had become completely frustrated after years of making futile complaints through appropriate channels about the gross corruption in the way the draft forced the sons of the poor to serve in Vietnam and released the sons of the rich and sons of state and federal officials from service. His frustrations had grown particularly deep, he testified, in 1969 when a "very high" Selective Service official, responding to complaints filed by the major, told him, "Mind your business. We have twenty million animals to chose from.

This revolution in the role of government has been accompanied, and largely produced, by an achievement in public persuasion that must have few rivals. Ask yourself what products are currently least satisfactory and have shown the least improvement over time. Postal service, elementary and secondary schooling, railroad passenger transport would surely be high on the list. Ask yourself which products are most satisfactory and have improved the most. Household appliances, television and radio sets, hi-fi equipment, computers, and, we would add, supermarkets and shopping centers would surely come high on that list. The shoddy products are all produced by government or government-regulated industries. The outstanding products are all produced by private enterprise with little or no government involvement. Yet the public—or a large part of it—has been persuaded that private enterprises produce shoddy products, that we need ever vigilant government employees to keep business from foisting off unsafe, meretricious products at outrageous prices on ignorant, unsuspecting, vulnerable customers. That public relations campaign has succeeded so well that we are in the process of turning over to the kind of people who bring us our postal service the far more critical task of producing and distributing energy.

[Magyar] had an intense dislike for terms like 'illiberal,' which focused on traits the regimes did not possess--like free media or fair elections. This he likened to trying to describe an elephant by saying that the elephant cannot fly or cannot swim--it says nothing about what the elephant actually is. Nor did he like the term 'hybrid regime,' which to him seemed like an imitation of a definition, since it failed to define what the regime was ostensibly a hybrid of. Magyar developed his own concept: the 'post-communist mafia state.' Both halves of the designation were significant: 'post-communist' because "the conditions preceding the democratic big bang have a decisive role in the formation of the system. Namely that it came about on the foundations of a communist dictatorship, as a product of the debris left by its decay." (quoting Balint Magyar) The ruling elites of post-communist states most often hail from the old nomenklatura, be it Party or secret service. But to Magyar this was not the countries' most important common feature: what mattered most was that some of these old groups evolved into structures centered around a single man who led them in wielding power. Consolidating power and resources was relatively simple because these countries had just recently had Party monopoly on power and a state monopoly on property.

While amassing one of the most lucrative fortunes in the world, the Kochs had also created an ideological assembly line justifying it. Now they had added a powerful political machine to protect it. They had hired top-level operatives, financed their own voter data bank, commissioned state-of-the-art polling, and created a fund-raising operation that enlisted hundreds of other wealthy Americans to help pay for it. They had also forged a coalition of some seventeen allied conservative groups with niche constituencies who would mask their centralized source of funding and carry their message. To mobilize Latino voters, they formed a group called the Libre Initiative. To reach conservative women, they funded Concerned Women for America. For millennials, they formed Generation Opportunity. To cover up fingerprints on television attack ads, they hid behind the American Future Fund and other front groups. Their network’s money also flowed to gun groups, retirees, veterans, antilabor groups, antitax groups, evangelical Christian groups, and even $4.5 million for something called the Center for Shared Services, which coordinated administrative tasks such as office space rentals and paperwork for the others. Americans for Prosperity, meanwhile, organized chapters all across the country. The Kochs had established what was in effect their own private political party.

Most curiously, the very scientist who, in the service of the sinful king, was the brain behind the horror of labyrinth, quite as readily can serve the purposes of freedom. But the hero-heart must be at hand. For centuries Daedahis has represented the type of the artist-scientist: that curiously disinterested, almost diabolic human phenomenon, beyond the normal bounds of social judgment, dedicated to the morals not of his time but of his art. He is the hero of the way of thought — singlehearted, courageous, and full of faith that the truth, as he finds it, shall make us free. And so now we may turn to him, as did Ariadne. The flax for the linen of his thread he has gathered from the fields of the human imagination. Centuries of husbandry, decades of diligent culling, the work of numerous hearts and hands, have gone into the hackling, sorting, and spinning of this tightly twisted yarn.Furthermore, we have not even to risk the adventure alone; for the heroes of all time have gone before us; the labyrinth is thoroughly known; we have only to follow the thread of the heropath. And where we had thought to find an abomination, we shall find a god; where we had thought to slay another, we shall slay ourselves; where we had thought to travel outward, we shall come to the center of our own existence; where we had thought to be alone, we shall be with all the world

Maria managed to avoid Oliver for most of St. Valentine’s Day. It wasn’t difficult-apparently he spent half of it sleeping off his wild night. Not that she cared one bit. She’d learned her lesson with him. Truly she had. Not even the beautiful bouquet of irises he’d sent up to her room midafternoon changed that. Now that she was dressing for tonight’s ball, she was rather proud of herself for having only thought of him half a dozen times. Per hour, her conscience added. “There, that’s the last one,” Betty said as she tucked another ostrich feather into Maria’s elaborate coiffure. According to Celia, the new fashion this year involved a multitude of feathers drooping from one’s head in languid repose. Maria hoped hers didn’t decide to find their repose on the floor. Betty seemed to have used a magical incantation to keep them in place, and Maria wasn’t at all sure they would stay put. “You look lovely, miss,” Betty added. “If I do,” Maria said, “it’s only because of your efforts, Betty.” Betty ducked her head to hide her blush. “Thank you, miss.” It was amazing how different the servant had been ever since Maria had taken Oliver’s advice to heart, letting the girl fuss over her and tidy her room and do myriad things that Maria would have been perfectly happy to do for herself. But he’d proved to be right-Betty practically glowed with pride. Maria wished she’d known sooner how to treat them all, but honestly, how could she have guessed that these mad English would enjoy being in service? It boggled her democratic American mind. Casting an admiring glance down Maria’s gown of ivory satin, Betty said, “I daresay his lordship will swallow his tongue when he sees you tonight.” “If he does, I hope he chokes on it,” Maria muttered. With a sly glance, Betty fluffed out the bouffant drapery of white tulle that crossed Maria’s bust and was fastened in the center with an ornament of gold mosaic. “John says the master didn’t touch a one of those tarts at the brothel last night. He says that his lordship refused every female that the owner of the place brought before him.” “I somehow doubt that.” Paying her no heed, Betty continued her campaign to salvage her master’s dubious honor. “Then Lord Stoneville went to the opera house and left without a single dancer on his arm. John says he never done that before.” Maria rolled her eyes, though a part of her desperately wanted to believe it was true-a tiny, silly part of her that she would have to slap senseless. Betty polished the ornament with the edge of her sleeve. “John says he drank himself into a stupor, then came home without so much as kissing a single lady. John says-“ “John is inventing stories to excuse his master’s actions.” “Oh no, miss! John would never lie. And I can promise you that the master has never come home so early before, and certainly not without…that is, at the house in Acton he was wont to bring a tart or two home to…well, you know.” “Help him choke on his tongue?” Maria snapped as she picked up her fan. Betty laughed. “Now that would be a sight, wouldn’t it? Two ladies trying to shove his tongue down his throat.” “I’d pay them well to do it.

Much of my research had stated that people with PTSD had shrunken prefrontal cortices—that experiencing triggers often shut down the logical centers of our brains and left us irrational and incapable of complex thought. But Siegle told me he’d discovered that research to be flawed. He’d found that with many people with complex PTSD, the exact opposite was happening. In moments of intense stress and trauma, our prefrontal cortices were actually far more active. Normally, if you’re facing a threat, your body immediately reacts to it. Your heart starts pumping blood. The hair on the back of your neck stands up. This is all in service of getting blood to your legs so you can run the hell away from it. On top of this, you feel your heart beating faster. You recognize that you’re freaking out. That makes you even more anxious, and your heart beats even faster. But Siegle told me, “As far as we can tell with complex PTSD, in really stressful situations, you’ve got this coping skill that allows the prefrontal cortex to just shut off some of our evolutionary freak-out mechanisms and instead have high levels of prefrontal activity. So our bodies stop reacting.” In other words, in some moments of intense stress, we are super-duper good at dissociation. Our hearts don’t pump as hard. Our brains cut themselves off from our bodies, so we don’t really have that feedback loop of getting anxious about getting anxious. Instead, our prefrontal cortices blink online—we become hyperrational. Super focused. Calm. Siegle explained it this way: “If running away has never been an option for you, you have to be cunning and do other things. So it’s like, this is time to bring all of our resources online, because we’re going to survive this.

The third group called to silence is women. This group is not composed of all women all the time but rather of specific women who were asking questions and speaking in the service. The larger context of these verses demands that we understand these questioning women to be a disruption of the peace and order of the service. This is the reason Paul wrote that 'women should keep silent in the churches' (v. 34). Paul's concern is not just with women (for men too are called to be silent in church); his broader concern is with silence, peace, and order in the worship assembly. This perspective allows us rightly to understand the rest of this chapter, 14:34-40. Paul next tells these specific women to 'be in submission.' We tend to think of this as submission to MEN, but the larger context makes this improbable. Our patriarchal and man-centered culture over the millennia has distorted the meaning of this command to submit. Rather than commanding submission to men, the apostle is commanding SUBMISSION TO THE ORDER OF THE WORSHIP SERVICE, that is, submission to the Holy Spirit. This reading helps us understand the next phrase: 'even as the law says.' Normally LAW in Paul refers to the Old Testament, but it can also have a wider meaning. Nowhere in the Old Testament are women called to be silent, nor are they called to submit to their husbands. Yet there is excellent evidence for biblical and broadly Jewish concern for SILENCE IN WORSHIP before God or the Word of God or while learning from the rabbis (e.g., Deut. 27:9-10; Job 33:31-33; Isa. 66:2; Hab. 2:20). It may well be that this is the 'law' Paul has in mind: not about the silence or submission of women, but about silence in the worship service in general (but applying to women in this case).

You remember that documentary they showed us in sixth grade? The one about Hurricane Katrina?” “Yeah.” I shrug, remembering how we’d all piled into the media center to watch it on the big, pull-down screen. I don’t recall much about the movie itself, but I’m pretty sure Brad Pitt had narrated it. “What about it?” "I had nightmares for weeks. I have no idea why it affected me the way it did.” “Seriously?” He nods. “Ever since, well…let’s just say I don’t do well in storms. Especially hurricanes.” I just stare at him in stunned silence. “You’re going to have fun with this, aren’t you?” “No, I…of course not. Jeez.” How big of a bitch does he think I am? “I’m not going to tell a soul. I promise. Okay? What happens in the storm shelter stays in the storm shelter,” I quip, trying to lighten the mood. His whole body seems to relax then, as if I’ve taken a weight off him. “Did you seriously think I was going to rag on you for this? I mean, we’ve been friends forever.” He quirks one brow. “Friends?” “Well, okay, not friends, exactly. But you know what I mean. Our moms used to put us in a crib together. Back when we were babies.” He winces. “I know.” “When we were little, things were fine. But then…well, middle school. It was just…I don’t know…awkward. And then in eighth grade, I thought maybe…” I shake my head, obviously unable to form a complete sentence. “Never mind.” “You thought what? C’mon, don’t stop now. You’re doing a good job distracting me.” “Yeah?” “Yeah. Call it a public service. Or…pretend I’m just one of the pets.” “Poor babies,” I say, glancing over at the cats. Kirk and Spock are curled up together in the back of the crate, keeping the bromance alive. Sulu is sitting alone in the corner, just staring at us. “He’s a she, you know.” “Who?” “Sulu. Considering she’s a calico, you’d think Daddy would have figured it out.

[Magyar] had an intense dislike for terms like 'illiberal,' which focused on traits the regimes did not possess--like free media or fair elections. This he likened to trying to describe an elephant by saying that the elephant cannot fly or cannot swim--it says nothing about what the elephant actually is. Nor did he like the term 'hybrid regime,' which to him seemed like an imitation of a definition, since it failed to define what the regime was ostensibly a hybrid of. Magyar developed his own concept: the 'post-communist mafia state.' Both halves of the designation were significant: 'post-communist' because "the conditions preceding the democratic big bang have a decisive role in the formation of the system. Namely that it came about on the foundations of a communist dictatorship, as a product of the debris left by its decay." (quoting Balint Magyar) The ruling elites of post-communist states most often hail from the old nomenklatura, be it Party or secret service. But to Magyar this was not the countries' most important common feature: what mattered most was that some of these old groups evolved into structures centered around a single man who led them in wielding power. Consolidating power and resources was relatively simple because these countries had just recently had Party monopoly on power and a state monopoly on property. ... A mafia state, in Magyar's definition, was different from other states ruled by one person surrounded by a small elite. In a mafia state, the small powerful group was structured just like a family. The center of the family is the patriarch, who does not govern: "he disposes--of positions, wealth, statuses, persons." The system works like a caricature of the Communist distribution economy. The patriarch and his family have only two goals: accumulating wealth and concentrating power. The family-like structure is strictly hierarchical, and membership in it can be obtained only through birth or adoption. In Putin's case, his inner circle consisted of men with whom he grew up in the streets and judo clubs of Leningrad, the next circle included men with whom he had worked with in the KGB/FSB, and the next circle was made up of men who had worked in the St. Petersburg administration with him. Very rarely, he 'adopted' someone into the family as he did with Kholmanskikh, the head of the assembly shop, who was elevated from obscurity to a sort of third-cousin-hood. One cannot leave the family voluntarily: one can only be kicked out, disowned and disinherited. Violence and ideology, the pillars of the totalitarian state, became, in the hands of the mafia state, mere instruments. The post-communist mafia state, in Magyar's words, is an "ideology-applying regime" (while a totalitarian regime is 'ideology-driven'). A crackdown required both force and ideology. While the instruments of force---the riot police, the interior troops, and even the street-washing machines---were within arm's reach, ready to be used, ideology was less apparently available. Up until spring 2012, Putin's ideological repertoire had consisted of the word 'stability,' a lament for the loss of the Soviet empire, a steady but barely articulated restoration of the Soviet aesthetic and the myth of the Great Patriotic War, and general statements about the United States and NATO, which had cheated Russia and threatened it now. All these components had been employed during the 'preventative counter-revolution,' when the country, and especially its youth, was called upon to battle the American-inspired orange menace, which threatened stability. Putin employed the same set of images when he first responded to the protests in December. But Dugin was now arguing that this was not enough. At the end of December, Dugin published an article in which he predicted the fall of Putin if he continued to ignore the importance of ideas and history.

Worldly morality and love for Krishna. (18/43 Mall Road, Kanpur, December 1, 1927)   Bless me so that I can dedicate my life to fulfilling Śrī Bhaktivinoda Ṭhākura’s desire and glorifying the Supreme Lord, which is the goal of Śrīmad-Bhāgavatam. Śrī Gaurasundara has been established at Kurukṣetra, which is a center for vipralambha-rasa. His service has now been introduced at Naimiṣāraṇya, which is the place for Bhāgavata recitation. Next year, Śrī Gaurasundara may be installed in Vṛndāvana. I have visited Puṣkara, Dvārakā, Gopīsarovara, Prabhāsa, Sudāmāpurī, and Avantipura. Yet, even after seeing these seven major holy places that award liberation, I am not being liberated because of not engaging in the service of all of you. It is not that I do not have a desire to serve Lord Krishna in a liberated state. Since today I remembered the Bhagavad-gītā verses, api cet suduracāra (9.30), sarvadharmān parityajya (18.66), yat karoṣi yad aśnāsī (9.27), and yā prītiravivekīnāṁ, as well as the Śrīmad-Bhāgavatam verse, janmādasya (1.1.1), I wrote this letter to disturb you. Ethical principles and moral rules are best according to material considerations. I have no second opinion about this. But since love of Krishna is most relishable, moral rules are not superior to nor more relishable than Krishna. In fact, there is no comparison. Many people do not like the way Lord Krishna forcibly killed the washerman in Mathurā and took away the clothes, garlands, etc., They may think that sincere premika bhaktas, who are under the shelter of the transcendental parakīya-rasa, are less ethical, but love for Hari has such a wonderful power that even a greatly delightful moral standard becomes dim in front of it. The code of conduct that is found when one becomes absorbed in service to Krishna, giving up all impediments that come in its way and are born of “a sense of duty,” should be ardently respected. Unless a chanter is considerate, he does not attain devotional service, and if devotional service is not attained, then a mundane sense of duty and a doubting temperament do not go away.

There are 1.2 billion Muslims in the world today. Of course not all of them are radicals. The majority of them are peaceful people. The radicals are estimated to be between 15-25%, according to all intelligence services around the world. That leaves 75% of them - peaceful people. But when you look at 15-25% of the world Muslim population, you're looking at 180 million to 300 million people dedicated to the destruction of Western civilization. That is as big as the United States. So why should we worry about the radical 15-25%? Because it is the radicals that kill. Because it is the radicals that behead and massacre. When you look throughout history, when you look at all the lessons of history, most Germans were peaceful. Yet the Nazis drove the agenda. And as a result, 60 million people died, almost 14 million in concentration camps. 6 million were Jews. The peaceful majority were irrelevant. When you look at Russia, most Russians were peaceful as well. Yet the Russians were able to kill 20 million people. The peaceful majority were irrelevant. When you look at China for example, most Chinese were peaceful as well. Yet the Chinese were able to kill 70 million people. The peaceful majority were irrelevant. When you look at Japan prior to World War II, most Japanese were peaceful as well. Yet, Japan was able to butcher its way across Southeast Asia, killing 12 million people, mostly killed by bayonets and shovels. The peaceful majority were irrelevant. On September 11th in the United States we had 2.3 million Arab Muslims living in the United States. It took 19 hijackers - 19 radicals - to bring America down to its knees, destroy the World Trade Center, attack the Pentagon and kill almost 3000 Americans that day. The peaceful majority were irrelevant. So for all our power of reason, and for all us talking about moderate and peaceful Muslims, I'm glad you're here. But where are the others speaking out? And since you are the only Muslim representative in here, you took the limelight instead of speaking about why our government - I assume you're an American (the Muslim says yes) - As an American citizen, you sat in this room, and instead of standing up and saying a question, or asking something about our four Americans that died and what our government is doing to correct the problem, you stood there to make a point about peaceful, moderate Muslims. I wish you had brought ten with you to question about how we could hold our government responsible. It is time we take political correctness and throw it in the garbage where it belongs.” - Brigette Gabriel (transcript from Benghazi Accountability Coalition - Heritage Foundation)                              

LEAD PEOPLE TO COMMITMENT We have seen that nonbelievers in worship actually “close with Christ” in two basic ways: some may come to Christ during the service itself (1 Cor 14:24 – 25), while others must be “followed up with” by means of after-service meetings. Let’s take a closer look at both ways of leading people to commitment. It is possible to lead people to a commitment to Christ during the service. One way of inviting people to receive Christ is to make a verbal invitation as the Lord’s Supper is being distributed. At our church, we say it this way: “If you are not in a saving relationship with God through Christ today, do not take the bread and the cup, but as they come around, take Christ. Receive him in your heart as those around you receive the food. Then immediately afterward, come up and tell an officer or a pastor about what you’ve done so we can get you ready to receive the Supper the next time as a child of God.” Another way to invite commitment during the service is to give people a time of silence or a period of musical interlude after the sermon. This affords people time to think and process what they have heard and to offer themselves to God in prayer. In many situations, it is best to invite people to commitment through after-meetings. Acts 2 gives an example. Inverses 12 and 13 we are told that some folks mocked after hearing the apostles praise and preach, but others were disturbed and asked, “What does this mean?” Then, we see that Peter very specifically explained the gospel and, in response to the follow-up question “What shall we do?” (v. 37), he explained how to become a Christian. Historically, many preachers have found it effective to offer such meetings to nonbelievers and seekers immediately after evangelistic worship. Convicted seekers have just come from being in the presence of God and are often the most teachable and open at this time. To seek to “get them into a small group” or even to merely return next Sunday is asking a lot. They may also be “amazed and perplexed” (Acts 2:12), and it is best to strike while the iron is hot. This should not be understood as doubting that God is infallibly drawing people to himself (Acts 13:48; 16:14). Knowing the sovereignty of God helps us to relax as we do evangelism, knowing that conversions are not dependent on our eloquence. But it should not lead us to ignore or minimize the truth that God works through secondary causes. The Westminster Confession (5.2 – 3), for example, tells us that God routinely works through normal social and psychological processes. Therefore, inviting people into a follow-up meeting immediately after the worship service can often be more conducive to conserving the fruit of the Word. After-meetings may take the shape of one or more persons waiting at the front of the auditorium to pray with and talk with seekers who wish to make inquiries right on the spot. Another way is to host a simple Q&A session with the preacher in or near the main auditorium, following the postlude. Or offer one or two classes or small group experiences targeted to specific questions non-Christians ask about the content, relevance, and credibility of the Christian faith. Skilled lay evangelists should be present who can come alongside newcomers, answer spiritual questions, and provide guidance for their next steps.

How Google Works (Schmidt, Eric) - Your Highlight on Location 3124-3150 | Added on Sunday, April 5, 2015 10:35:40 AM In late 1999, John Doerr gave a presentation at Google that changed the company, because it created a simple tool that let the founders institutionalize their “think big” ethos. John sat on our board, and his firm, Kleiner Perkins, had recently invested in the company. The topic was a form of management by objectives called OKRs (to which we referred in the previous chapter), which John had learned from former Intel CEO Andy Grove.173 There are several characteristics that set OKRs apart from their typical underpromise-and-overdeliver corporate-objective brethren. First, a good OKR marries the big-picture objective with a highly measurable key result. It’s easy to set some amorphous strategic goal (make usability better … improve team morale … get in better shape) as an objective and then, at quarter end, declare victory. But when the strategic goal is measured against a concrete goal (increase usage of features by X percent … raise employee satisfaction scores by Y percent … run a half marathon in under two hours), then things get interesting. For example, one of our platform team’s recent OKRs was to have “new WW systems serving significant traffic for XX large services with latency < YY microseconds @ ZZ% on Jupiter.”174 (Jupiter is a code name, not the location of Google’s newest data center.) There is no ambiguity with this OKR; it is very easy to measure whether or not it is accomplished. Other OKRs will call for rolling out a product across a specific number of countries, or set objectives for usage (e.g., one of the Google+ team’s recent OKRs was about the daily number of messages users would post in hangouts) or performance (e.g., median watch latency on YouTube videos). Second—and here is where thinking big comes in—a good OKR should be a stretch to achieve, and hitting 100 percent on all OKRs should be practically unattainable. If your OKRs are all green, you aren’t setting them high enough. The best OKRs are aggressive, but realistic. Under this strange arithmetic, a score of 70 percent on a well-constructed OKR is often better than 100 percent on a lesser one. Third, most everyone does them. Remember, you need everyone thinking in your venture, regardless of their position. Fourth, they are scored, but this scoring isn’t used for anything and isn’t even tracked. This lets people judge their performance honestly. Fifth, OKRs are not comprehensive; they are reserved for areas that need special focus and objectives that won’t be reached without some extra oomph. Business-as-usual stuff doesn’t need OKRs. As your venture grows, the most important OKRs shift from individuals to teams. In a small company, an individual can achieve incredible things on her own, but as the company grows it becomes harder to accomplish stretch goals without teammates. This doesn’t mean that individuals should stop doing OKRs, but rather that team OKRs become the more important means to maintain focus on the big tasks. And there’s one final benefit of an OKR-driven culture: It helps keep people from chasing competitors. Competitors are everywhere in the Internet Century, and chasing them (as we noted earlier) is the fastest path to mediocrity. If employees are focused on a well-conceived set of OKRs, then this isn’t a problem. They know where they need to go and don’t have time to worry about the competition. ==========