Seniors Day Out Quotes

When I was little, I used to go to the local ice-skating rink. In my mind, I always felt like I could twirl and jump, but when I got out onto the ice, I could barely keep my blades straight. When I got older, that's how it was with people: In my mind, I am bold and forthright, but what comes out always seems to be so meek and polite. Even with Evan, my boyfriend for junior and most of senior year, I never quite managed to be that skating, twirling, leaping person I suspected I could be. But today, apparently, I can skate.

Picture this, Olive. Early two thousands. Preppy, ridiculously expensive all-male DC school. Two gay students in grade twelve. Well, two of us that were out, anyway. Richie Muller and I date for the entirety of senior year - and then he dumps me three days before prom for some guy he’d been having a thing with for months.” “He was a prick,” Adam muttered. “I have three choices. Not go to the dance and mope at home. Go alone and mope at school. Or, have my best friend - who was planning on staying home and moping over gamma-aminobutyric acids - come as my date. Guess which?” Olive gasped. “How did you convince him?” “That’s the thing, I didn’t. When I told him about what Richie did, he offered!

You take a deep breath and you walk through the doors. It's the morning of your very first day. You say hi to your friends you ain't seen in a while, try and stay out of everybody's way. It's your freshman year and your gonna be here for the next four years in this town. Hopin' one of those senior boys will wink at you and say, "You know I haven't seen you around before." 'Cause when you're fifteen and somebody tells you they love you, you're gonna believe them. And when you're fifteen, feelin' like there's nothin' to figure out, but, count to ten, take it in. This is life before you know who you're gonna be. Fifteen.

But no matter what happens, the earth keeps turning. Monday always comes and eventually, sometimes excruciatingly slowly, that Monday is followed by a Friday. You take tests, hand in papers you wrote at two in the morning the day they were due, and your shoes get worn out, and the pollen in the air increases so that you go through an entire package of tissues during the SATs, and you wander through the crowds at parties looking for Natalie Banks because you came with her, and you watch her take off for the backyard with a senior who seems to be in the backyard with a different girl at every party, and you learn to play chess with your dad, and you eat too much ice cream, and your favorite television drama has its two-hour season finale, and then suddenly the school year ends and you pack your bags for Tennessee.

I was in the fifth grade the first time I thought about turning thirty. My best friend Darcy and I came across a perpetual calendar in the back of the phone book, where you could look up any date in the future, and by using this little grid, determine what the day of the week would be. So we located our birthdays in the following year, mine in May and hers in September. I got Wednesday, a school night. She got a Friday. A small victory, but typical. Darcy was always the lucky one. Her skin tanned more quickly, her hair feathered more easily, and she didn't need braces. Her moonwalk was superior, as were her cart-wheels and her front handsprings (I couldn't handspring at all). She had a better sticker collection. More Michael Jackson pins. Forenze sweaters in turquoise, red, and peach (my mother allowed me none- said they were too trendy and expensive). And a pair of fifty-dollar Guess jeans with zippers at the ankles (ditto). Darcy had double-pierced ears and a sibling- even if it was just a brother, it was better than being an only child as I was. But at least I was a few months older and she would never quite catch up. That's when I decided to check out my thirtieth birthday- in a year so far away that it sounded like science fiction. It fell on a Sunday, which meant that my dashing husband and I would secure a responsible baby-sitter for our two (possibly three) children on that Saturday evening, dine at a fancy French restaurant with cloth napkins, and stay out past midnight, so technically we would be celebrating on my actual birthday. I would have just won a big case- somehow proven that an innocent man didn't do it. And my husband would toast me: "To Rachel, my beautiful wife, the mother of my chidren and the finest lawyer in Indy." I shared my fantasy with Darcy as we discovered that her thirtieth birthday fell on a Monday. Bummer for her. I watched her purse her lips as she processed this information. "You know, Rachel, who cares what day of the week we turn thirty?" she said, shrugging a smooth, olive shoulder. "We'll be old by then. Birthdays don't matter when you get that old." I thought of my parents, who were in their thirties, and their lackluster approach to their own birthdays. My dad had just given my mom a toaster for her birthday because ours broke the week before. The new one toasted four slices at a time instead of just two. It wasn't much of a gift. But my mom had seemed pleased enough with her new appliance; nowhere did I detect the disappointment that I felt when my Christmas stash didn't quite meet expectations. So Darcy was probably right. Fun stuff like birthdays wouldn't matter as much by the time we reached thirty. The next time I really thought about being thirty was our senior year in high school, when Darcy and I started watching ths show Thirty Something together. It wasn't our favorite- we preferred cheerful sit-coms like Who's the Boss? and Growing Pains- but we watched it anyway. My big problem with Thirty Something was the whiny characters and their depressing issues that they seemed to bring upon themselves. I remember thinking that they should grow up, suck it up. Stop pondering the meaning of life and start making grocery lists. That was back when I thought my teenage years were dragging and my twenties would surealy last forever. Then I reached my twenties. And the early twenties did seem to last forever. When I heard acquaintances a few years older lament the end of their youth, I felt smug, not yet in the danger zone myself. I had plenty of time..

The sentence should be: “I was pleasantly surprised when the first day of senior year did not make me want to freak out and hide in my own locker pretending to be dead.

There are clouds between us and them," pointed out Isten of the Hungarians. He had a fine black mustache, a large, dusty black hat, and the grin of a man who makes his living selling aluminum siding and new roofs and gutters to senior citizens but who always leaves town the day after the checks clear whether the work is done or not.

There are clouds, between us and them,” pointed out Isten of the Hungarians. He had a fine black moustache, a large, dusty black hat, and the grin of a man who makes his living selling aluminum siding and new roofs and gutters to senior citizens but who always leaves town the day after the checks clear whether the work is done or not.

It was a happy day for me when that astronaut left the office, but in retrospect, I learned a lot from him. For example, that if you need to make a strong criticism, it’s a bad idea to lash out wildly; be surgical, pinpoint the problem rather than attack the person. Never ridicule a colleague, even with an offhand remark, no matter how tempting it is or how hilarious the laugh line. The more senior you are, the greater the impact your flippant comment will have. Don’t snap at the people who work with you. When you see red, count to 10.

Next question.” He swipes the screen of his phone, but he’s not looking at it; he’s staring at me. Trying to intimidate me. Trying to see who’ll blink first. “Did you leave DC because (A) you couldn’t find any hotties to make out with? Or (B) your East Coast boyfriend is an ankle buster and you’d heard about legendary West Coast D, so you had to find out for yourself if the rumors were true?” he says with a smirk. “Idiot,” Grace mumbles, shaking her head. I may not understand some of his phrasing, but I get the gist. I feel myself blushing. But I manage to recover quickly and get a jab in. “Why are you so interested in my love life?” “I’m not. Why are you evading the question? You do that a lot, by the way.” “Do what?” “Evade questions.” “What business is that of yours?” I say, secretly irritated that he’s figured me out... Porter scoffs. “Seeing how this is your first day on the job, and may very well be your last, considering the turnover rate for this position? And seeing how I have seniority over you? I’d say, yeah, it’s pretty much my business.” “Are you threatening me?” I ask. He clicks off his phone and raises a brow. “Huh?” “That sounded like a threat,” I say. “Whoa, you need to chill. That was not . . .” He can’t even say it. He’s flustered now, tucking his hair behind his ear. “Grace . . .” Grace holds up a hand. “Leave me out of this mess. I have no idea what I’m even witnessing here. Both of you have lost the plot.

Our living quarters were in the same compound as the Eastern District administration. Government offices were mostly housed in large mansions which had been confiscated from Kuomintang officials and wealthy landlords. All government employees, even senior officials, lived at their office. They were not allowed to cook at home, and all ate in canteens. The canteen was also where everyone got their boiled water, which was fetched in thermos flasks. Saturday was the only day married couples were allowed to spend together. Among officials, the euphemism for making love was 'spending a Saturday." Gradually, this regimented life-style relaxed a bit and married couples were able to spend more time together, but almost all still lived and spent most of their time in their office compounds. My mother's department ran a very broad field of activities, including primary education, health, entertainment, and sounding out public opinion. At the age of twenty-two, my mother was in charge of all these activities for about a quarter of a million people. She was so busy we hardly ever saw her. The government wanted to establish a monopoly (known as 'unified purchasing and marketing') over trade in the basic commodities grain, cotton, edible o'fi, and meat. The idea was to get the peasants to sell these exclusively to the government, which would then ration them out to the urban population and to parts of the country where they were in short supply.

Over six months I went from having a fourth grade reading level to that of a senior in high school. My vocabulary mushroomed. I wrote out thousands of flash cards and went over them for hours, days, and weeks.

To the prohibitionists, Hannah is a failure, because she continued using drugs. To the Portland, she was a success, because she knew she was loved. One day, a very senior government minister came to visit the safe injection rooms, and to meet the addicts. He asked Liz: “What percentage of people who use this place would you consider to be write-offs?” She paused and looked at him, trying to figure out how to tell him that the answer is none.

Tameka stared intently at the poorly lit bathroom mirror as she continued to pick confetti out of her long, giant mass of curly hair. “Thank you fellow seniors for ruining what was a good hair day,” Meka said to no one in particular as she continued to finger comb the paper-enthusiasm out of her brunette locks.

Why is it that we claim to want certainty? Only fools and cowards seek certainty. Certainty is a dead end; it’s a rich old widow living out the rest of her days on the Upper East Side with a little dog and big memories. Unless you are a senior citizen, you’ll go nuts after a few weeks of knowing what the rest of your life will bring. You’ll die of boredom. But uncertainty is what keeps us alive. It is that flip of a coin, that brief moment when it’s in the air or spinning on its side, that snaps us out of our daily stasis. Some invisible Odds Gods are giving you a chance to become better, smarter, richer. What fun it is to get paid if you earned it by the skin of your teeth, by the close call. And how dreadful it is to shoot fish in a barrel. Exposure to uncertainty earns you membership in a select tribe: You are a Padawan mastering the Force. Once the trade is on, once the die has been cast, you’re in a parallel, auspicious universe.

On our particular mission, senior marines met with local school officials while the rest of us provided security or hung out with the schoolkids, playing soccer and passing out candy and school supplies. One very shy boy approached me and held out his hand. When I gave him a small eraser, his face briefly lit up with joy before he ran away to his family, holding his two-cent prize aloft in triumph. I have never seen such excitement on a child’s face. I don’t believe in epiphanies. I don’t believe in transformative moments, as transformation is harder than a moment. I’ve seen far too many people awash in a genuine desire to change only to lose their mettle when they realized just how difficult change actually is. But that moment, with that boy, was pretty close for me. For my entire life, I’d harbored resentment at the world. I was mad at my mother and father, mad that I rode the bus to school while other kids caught rides with friends, mad that my clothes didn’t come from Abercrombie, mad that my grandfather died, mad that we lived in a small house. That resentment didn’t vanish in an instant, but as I stood and surveyed the mass of children of a war-torn nation, their school without running water, and the overjoyed boy, I began to appreciate how lucky I was: born in the greatest country on earth, every modern convenience at my fingertips, supported by two loving hillbillies, and part of a family that, for all its quirks, loved me unconditionally. At that moment, I resolved to be the type of man who would smile when someone gave him an eraser. I haven’t quite made it there, but without that day in Iraq, I wouldn’t be trying. The

I watch Fox news for the comedy, MSNBC when I need to be reminded that mind midgets exist and CNN when I want to check out the latest in media lies and special interest propaganda. On the other 364 days of the year I read the American transcendentalists, David Hume, Rene Descartes, Immanuel Kant, Niccolo Machiavelli and Diogenes of Sinope.

For quite a long time I have been examining myself concerning the pertinence of Birthdays, while the date and time is linear, What is the point of celebrating it every year over and over once more, and afterward I understand we invested the vast majority of our energy in attempting to substantiate ourselves the best on the boundaries, all set by others, be it kids, soul mate, guardians, companions, seniors and so forth, and in this journey we will generally fail to remember what initially we needed with ourselves. Birthday is one day which offers us a chance to make a huge stride towards the directions we at any point needed to set out for ourselves. It ought to be made consistently, as the principal right stride, towards your own objectives to provide guidance to every single further advance. I pray that you will actually assemble your entire existence today to take a step towards your own objectives, without blending your objectives in with the objectives of others. Enjoy more than ever and never later. Have an Extraordinary Birthday!!!

Is that coffee?” Hunt busied himself with pouring three cups, passing one to Quinlan first. “A drop of coffee in a cup of milk, just as you like it.” “Asshole.” She swiped the mug. “I don’t know how you drink it straight.” “Because I’m a grown-up.” Hunt passed the second mug to Ithan, whose large hands engulfed the white ceramic cup that said I Survived Class of 15032 Senior Week and All I Got Was This Stupid Mug! Ithan peered at it, his mouth twitching. “I remember this mug.” Hunt fell silent as Bryce let out a breathy laugh. “I’m surprised you do, given how drunk you were. Even though you were a sweet baby frosh.” Ithan chuckled, a hint of the handsome, cocky male Hunt had heard about. “You and Danika had me doing keg stands at ten in the morning. How was I supposed to stay sober?” The wolf sipped from his coffee. “My last memory from that day is of you and Danika passed out drunk on a couch you’d moved right into the middle of the quad.” “And why was that your last memory?” Bryce asked sweetly. “Because I was passed out next to you,” Ithan said, grinning now.

David had spent the last fourteen days, while Kate was away, learning how to operate the ship’s systems. He was still learning them. Kate had enabled the voice command routines to help with any commands David couldn’t figure out. “Alpha, what is Dr. Warner’s location?” David asked. The disembodied computer voice of the Alpha Lander boomed into the small room. “That information is classified.” “Why?” “You are not a senior member of the research staff.

In the real world, in the grand scheme of life, this year is going to count for exactly nothing. These are the friendships that don't last and the choices that don't count. All those things we freak out about now, like who's going to be class president and are we going to win the game this weekend- there's going to be a time when we can't remember caring about them. In exactly three hundred and sixty five days from right now, wearing your letter jacket will make you look like the lamest of losers.

Rolf Ekeus came round to my apartment one day and showed me the name of the Iraqi diplomat who had visited the little West African country of Niger: a statelet famous only for its production of yellowcake uranium. The name was Wissam Zahawi. He was the brother of my louche gay part-Kurdish friend, the by-now late Mazen. He was also, or had been at the time of his trip to Niger, Saddam Hussein's ambassador to the Vatican. I expressed incomprehension. What was an envoy to the Holy See doing in Niger? Obviously he was not taking a vacation. Rolf then explained two things to me. The first was that Wissam Zahawi had, when Rolf was at the United Nations, been one of Saddam Hussein's chief envoys for discussions on nuclear matters (this at a time when the Iraqis had functioning reactors). The second was that, during the period of sanctions that followed the Kuwait war, no Western European country had full diplomatic relations with Baghdad. TheVatican was the sole exception, so it was sent a very senior Iraqi envoy to act as a listening post. And this man, a specialist in nuclear matters, had made a discreet side trip to Niger. This was to suggest exactly what most right-thinking people were convinced was not the case: namely that British intelligence was on to something when it said that Saddam had not ceased seeking nuclear materials in Africa. I published a few columns on this, drawing at one point an angry email from Ambassador Zahawi that very satisfyingly blustered and bluffed on what he'd really been up to. I also received—this is what sometimes makes journalism worthwhile—a letter from a BBC correspondent named Gordon Correa who had been writing a book about A.Q. Khan. This was the Pakistani proprietor of the nuclear black market that had supplied fissile material to Libya, North Korea, very probably to Syria, and was open for business with any member of the 'rogue states' club. (Saddam's people, we already knew for sure, had been meeting North Korean missile salesmen in Damascus until just before the invasion, when Kim Jong Il's mercenary bargainers took fright and went home.) It turned out, said the highly interested Mr. Correa, that his man Khan had also been in Niger, and at about the same time that Zahawi had. The likelihood of the senior Iraqi diplomat in Europe and the senior Pakistani nuclear black-marketeer both choosing an off-season holiday in chic little uranium-rich Niger… well, you have to admit that it makes an affecting picture. But you must be ready to credit something as ridiculous as that if your touching belief is that Saddam Hussein was already 'contained,' and that Mr. Bush and Mr. Blair were acting on panic reports, fabricated in turn by self-interested provocateurs.

Now that you’re old, cut yourself some slack, would you? Let yourself off the hook. Give yourself a break. You don’t have to do it all anymore. Take it easy for a change. It’s OK with the rest of the world. So why not you? For the first time in your life, do what you want. Not what everyone else thinks you should. Not what you think everyone else thinks you should. Do what you want. Excuse yourself. Say no. Back out. Beg off. Stay home. Take a rain check. Take a nap. Watch the ball game on TV. Anything but what you’d rather not do but feel you have to for everyone else's sake but your own. And then feel bad about having done it. That's plain wrong. And ask for some help when you need it: 'It’s too heavy.' 'It's too far.' Too near. Too cold. Too hot. Too bright. Too dark. Whatever. It's OK because there's always going to be something you need help with anymore. And be grateful for the helping hand. You'll find more and more people extend one to you these days. Whatever the reason for accepting you’ve got the best excuse in the world. The only one you’ll ever need: 'Hey, I’m old.

With only three days left of school, yearbooks arrive. There are several blank pages in the back for signatures, but everybody knows the place of honor is the back cover. Of course I’ve saved mine for Peter. I never want to forget how special this year was. My yearbook quote is “I have spread my dreams under your feet; /Tread softly because you tread on my dreams.” I had a very hard time choosing between that and “Without you, today’s emotions would be the scurf of yesterday’s.” Peter was like, “I know that’s from Amélie, but what the hell is a scurf?” and honestly, he had a point. Peter let me write his. “Surprise me,” he said. As we walk through the cafeteria doors, someone holds the door for us, and Peter says, “Cheers.” Peter’s taken to saying cheers instead of thanks, which I know he learned from Ravi. It makes me smile every time. For the past month or so, the cafeteria’s been half-empty at lunch. Most of the seniors have been eating off-campus, but Peter likes the lunches his mom packs and I like our cafeteria’s french fries. But because the student council’s passing out our yearbooks today, it’s a full house. I pick up my copy and run back to the lunch table with it. I flip to his page first. There is Peter, smiling in a tuxedo. And there is his quote: “You’re welcome.” --Peter Kavinsky. Peter’s brow furrows when he sees it. “What does that even mean?” “It means, here I am, so handsome and lovely to look at.” I spread my arms out benevolently, like I am the pope. “You’re welcome.” Darrell busts out laughing, and so does Gabe, who spreads his arms out too. “You’re welcome,” they keep saying to each other. Peter shakes his head at all of us. “You guys are nuts.” Leaning forward, I kiss him on the lips. “And you love it!

On June 3, Britain, France and Italy announced their full support for Polish, Czech and Yugoslav statehood. On the following day, encouraged to do so by the British, Dr Chaim Weizmann, the Zionist leader, met the Emir Feisal, the leader of the Arab Revolt, near the port of Akaba, and worked out with him what seemed to be a satisfactory Arab support for a Jewish National Home in Palestine. A senior British general noted after the meeting that both T.E. Lawrence, who helped set the meeting up, and Weizmann, ‘see the lines of Arab & Zionist policy converging in the not distant future

Natasha took his arm, gushing to him that she was ready for outrage from PETA, a protest or two, an Op-Ed in the New York Times that would be publicity gold. Ping Xi nodded blankly. I called in sick the day of the opening. Natasha didn’t seem to care. She had Angelika fill in at the front desk. She was an anorexic Goth, a senior at NYU. The show was a “brutal success,” one critic called it. “Cruelly funny.” Another said Ping Xi “marked the end of the sacred in art. Here is a spoiled brat taking the piss out of the establishment. Some are hailing him as the next Marcel Duchamp. But is he worth the stink?

I love my passengers. I remember one woman in particular--a senior who had gotten on my bus. She seemed completely lost. She said she was going to a restaurant on City Island Avenue. I could see she was confused. There was just something about her. She looked so elegant, but with a fur coat on a hot summer day, so I said, 'Are you okay?' and she said, 'I'm fine, but I don't know what restaurant I'm meeting my friends at.' I said, 'Get on. Sit in the front.' I asked a gentleman to get up so she could sit near me, and I said, 'I'll run in and I'll check each restaurant for you.' So I checked the restaurants and no luck, but at the very, very last restaurant on the left, I said, 'It's got to be this one. Let me swing the bus around,' and I swung it around. I said, 'Don't move. Let me make sure this is the place before you get out.'It was a hot day, and she's got fur on. She could pass out. So I said, 'Stay here, sweetie. It's nice and cool in here.' I went in and I said 'There's a lady in the bus and she's not sure of the restaurant,' and I saw a whole bunch of seniors there and they said, 'Oh, that's her!' I ran back to the bus and I said, 'sweetie, your restaurant is right here.' I said, 'Let me kneel the bus.' Kneeling the bus means I bring it closer to the ground so she gets off easier. And I said, 'Don't move.' I remember my right hand grabbed her right hand. I wanted to make her feel special, like it was a limousine. It was a bus, but I wanted to make her feel like it was a limousine. And she said, 'I have been diagnosed with cancer--but today is the best day of my life.' And I've never forgotten that woman (Weeping). She's diagnosed with cancer and just because I helped her off the bus, she said she felt like Cinderella. Can't get better than that. And doing your job and getting paid to do a job where you can do something special like that? It's pretty awesome.

I took out Riptide. With the tip of the blade, I etched a message on the sidewalk: Went to Gramercy. That was another trick I’d only learned in the last month. One day when I was bored, sitting on a sidewalk while my mom shopped for clothes for her first author signing, I discovered that Riptide could sketch glowing lines on asphalt that no regular mortals could see. The markings lasted about three hours before fading away—less if it rained. It made me wonder why I’d never seen Celestial bronze graffiti around from other demigods. Maybe they’d never gotten bored enough to try it. Or maybe their weapons didn’t have a side hustle as writing utensils.

Megan Meade’s Guide to the McGowan Boys Entry One Observation #1: When they’re beautiful, they know they’re beautiful. Like the second-to-oldest one, Evan. He’s a senior. He is perfection personified. And he knows it. You can tell because he just sort of smiles knowingly when you gape at him. Not that I’ve been gaping at him. Not at all. Anyway, too soon yet to tell if it negatively affects his behavior. (Like Mike Blukowsi and his Astrodome-sized ego problem.) Observation #2: They like skin. Especially skin they think they’re not necessarily supposed to be seeing. Like the space between your belly tee and your waistband. Observation #3: They have no problem bringing up events that would mortify me into shamed silence if the roles were reversed. Like Evan totally brought up the wiffleball bat incident, when if that had happened to me, I’d be wishing on every one of my birthday cakes for everyone to forget it. Observation #4: They gossip. Can you believe it? I overheard Finn and Doug in the backyard talking about some girl named Dawn who blew off some guy named Simon for some other guy named Rick for like TWENTY MINUTES! They sounded like those old mole-hair ladies at Sal’s Milkshakes. ‘Member the ones who lectured us for a whole hour that day about how young women shouldn’t wear shorts? Wait, okay, I got sidetracked. Observation #5: The older ones are so cute with the younger ones. They were playing ultimate Frisbee when I first got here and Evan totally let Caleb and Ian tackle him. It was soooooo cute. **sigh.** Observation #6: They’re cliquey. I mean, eye-rolling, secret-handshake, don’t-talk-to-us-unless-you’ve-got-an-X-and-a-Y cliquey. Very schooled in the art of the freeze-out. Observation #7: They have no sense of personal space. I need a lock on my door. STAT. Observation #8: Boys are icky. Do not even get me started on the state of the bathroom. I’m thinking of calling in a haz-mat team. Seriously. Observation #9: They have really freaky things going on down there. Yeah, I don’t think I’m ready to elaborate on that one yet. Observation #10: They know how to make enemies. Big time.

sandy-haired, friendly, smiling, small-town attorney of Pennington, had been born in 1950 in a roach-infested Newark slum. His father had been a construction worker fully employed through World War II and Korea creating new factories, dockyards and government offices along the Jersey Shore. But with the ending of the Korean War, work had dried up. Cal was five when his mother walked out of the loveless union and left the boy to be raised by his father. The latter was a hard man, quick with his fists, the only law on many blue-collar jobs. But he was not a bad man and tried to live by the straight and narrow, and to raise his toddler son to love Old Glory, the Constitution and Joe DiMaggio. Within two years, Dexter Senior had acquired a trailer home so that he could move where the work was available. And that was how the boy was raised, moving from construction site to site, attending whichever school would take him, and then moving on. It was the age of Elvis Presley, Del Shannon, Roy Orbison and the Beatles, over from a country Cal had never heard of. It was also the age of Kennedy, the Cold War and Vietnam. His formal education was fractured to the point of near nonexistence, but he became wise in other ways: streetwise, fight-wise. Like his departed mother, he did not grow tall, topping out at five feet eight inches. Nor was he heavy and muscular like his father, but his lean frame packed fearsome stamina and his fists a killer punch. By seventeen, it looked as if his life would follow that of his father, shoveling dirt or driving a dump truck on building sites. Unless . . . In January 1968 he turned eighteen, and the Vietcong launched the Têt Offensive. He was watching TV in a bar in Camden. There was a documentary telling him about recruitment. It mentioned that if you shaped up, the Army would give you an education. The next day, he walked into the U.S. Army office in Camden and signed on. The master sergeant was bored. He spent his life listening to youths doing everything in their power to get out of going to Vietnam. “I want to volunteer,” said the youth in front of him. The master sergeant drew a form toward him, keeping eye contact like a ferret that does not want the rabbit to get away. Trying to be kindly, he suggested

The same thing, notes Brynjolfsson, happened 120 years ago, in the Second Industrial Revolution, when electrification—the supernova of its day—was introduced. Old factories did not just have to be electrified to achieve the productivity boosts; they had to be redesigned, along with all business processes. It took thirty years for one generation of managers and workers to retire and for a new generation to emerge to get the full productivity benefits of that new power source. A December 2015 study by the McKinsey Global Institute on American industry found a “considerable gap between the most digitized sectors and the rest of the economy over time and [found] that despite a massive rush of adoption, most sectors have barely closed that gap over the past decade … Because the less digitized sectors are some of the largest in terms of GDP contribution and employment, we [found] that the US economy as a whole is only reaching 18 percent of its digital potential … The United States will need to adapt its institutions and training pathways to help workers acquire relevant skills and navigate this period of transition and churn.” The supernova is a new power source, and it will take some time for society to reconfigure itself to absorb its full potential. As that happens, I believe that Brynjolfsson will be proved right and we will start to see the benefits—a broad range of new discoveries around health, learning, urban planning, transportation, innovation, and commerce—that will drive growth. That debate is for economists, though, and beyond the scope of this book, but I will be eager to see how it plays out. What is absolutely clear right now is that while the supernova may not have made our economies measurably more productive yet, it is clearly making all forms of technology, and therefore individuals, companies, ideas, machines, and groups, more powerful—more able to shape the world around them in unprecedented ways with less effort than ever before. If you want to be a maker, a starter-upper, an inventor, or an innovator, this is your time. By leveraging the supernova you can do so much more now with so little. As Tom Goodwin, senior vice president of strategy and innovation at Havas Media, observed in a March 3, 2015, essay on TechCrunch.com: “Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. Something interesting is happening.

Mercy and truth are met together; righteousness and peace have kissed each other. —Psalm 85:10 (KJV) When my husband, David, made the heart-wrenching decision to leave his post as senior minister at Hillsboro Presbyterian Church, the church was strong, thriving, and ripe for new leadership. But leaving was complicated. No one has ever loved a congregation more than David, and the congregation responded in kind. So it was infinitely sad when an influential person began working to erase David’s legacy. We had looked forward to returning to Hillsboro after the proper transition period, but now amid the confusion, the outlook was cloudy. Would it work for David to come back? Would we lose our church family forever? Finally, a new minister was chosen. For me, I wasn’t sure how I would feel until I met Chris. My reaction was immediate. I have a pastor! But what about David? I would never go back to Hillsboro without him. Well, it seems God had planned ahead. Chris sent out a letter to the congregation, addressing the misperception that “it’s not possible to love the new pastor if you still love the previous pastor.” He dispelled that notion with five simple words: “It’s okay to love both.” Chris went on to describe his meetings with David and to announce that he had invited him to come back to Hillsboro where the two of them “share a love for the church and its people.” And so it was finished. We had a church home once again, where we could come and worship with our family and friends, a place where there’s enough love for everyone, and a new minister wise enough to know that’s true. Father, I pray for the day when all of us grasp the unlimited reservoir of Your love and can finally see its regenerating power. —Pam Kidd Digging Deeper: Ps 132:7; Eph 4:15–16; Col 3:14–17

The central striking force of the Grande Armée had shrunk to less than half its original size in the eighty-two days between crossing the Niemen and entering Moscow. According to the figures Napoleon was given at the time, he had lost 92,390 men by the end of the battle of Borodino.27 Yet he did not act like a man whose options were limited. During the two days he spent at the beautiful Petrovsky Palace he considered almost immediately retreating to the Lower Dvina in a circular movement, while sending out Eugène’s corps to make it appear as if he were marching on to St Petersburg.28 He told Fain that he believed he could be between Riga and Smolensk by mid-October. Yet although he started looking at maps and drawing up orders, only Eugène supported the idea. Other senior officers reacted with ‘repugnance’, arguing that the army needed rest, and to go north would ‘look for the winter, as if it wasn’t coming soon enough!

When our society lost this communal network, many aspects of our culture died, including the fact that we lost contact with older family members who could give us perspective on our lives. Without that perspective, we’ve become overscheduled, hyperstimulated, and culturally grumpy. We are so burdened by the pace of our lives that when we must interact with older people who cannot keep up, we run out of patience trying to fit them into our schedules. We have forgotten—or never learned—how to value our senior adults’ advice. As they begin to slow down, we push them aside so they don’t impede our progress. While we may accomplish a lot every day, we don’t necessarily feel good about our achievements because no one is there to tell us about the longer-term implications of choices we make. Many of us assume some things about senior adults that aren’t true, and then can’t understand why we aren’t getting along better with this aging population.

As I finished my rice, I sketched out the plot of a pornographic adventure film called The Massage Room. Sirien, a young girl from northern Thailand, falls hopelessly in love with Bob, an American student who winds up in the massage parlor by accident, dragged there by his buddies after a fatefully boozy evening. Bob doesn't touch her, he's happy just to look at her with his lovely, pale-blue eyes and tell her about his hometown - in North Carolina, or somewhere like that. They see each other several more times, whenever Sirien isn't working, but, sadly, Bob must leave to finish his senior year at Yale. Ellipsis. Sirien waits expectantly while continuing to satisfy the needs of her numerous clients. Though pure at heart, she fervently jerks off and sucks paunchy, mustached Frenchmen (supporting role for Gerard Jugnot), corpulent, bald Germans (supporting role for some German actor). Finally, Bob returns and tries to free her from her hell - but the Chinese mafia doesn't see things in quite the same light. Bob persuades the American ambassador and the president of some humanitarian organization opposed to the exploitation of young girls to intervene (supporting role for Jane Fonda). What with the Chinese mafia (hint at the Triads) and the collusion of Thai generals (political angle, appeal to democratic values), there would be a lot of fight scenes and chase sequences through the streets of Bangkok. At the end of the day, Bob carries her off. But in the penultimate scene, Sirien gives, for the first time, an honest account of the extent of her sexual experience. All the cocks she has sucked as a humble massage parlor employee, she has sucked in the anticipation, in the hope of sucking Bob's cock, into which all the others were subsumed - well, I'd have to work on the dialogue. Cross fade between the two rivers (the Chao Phraya, the Delaware). Closing credits. For the European market, I already had line in mind, along the lines of "If you liked The Music Room, you'll love The Massage Room.

They recruited senior research scientists from different local companies as subjects, and asked them to bring with them to the sessions at least two different problems on which they had been working without success for at least three months. These subjects were executives at Hewlett-Packard, fellows at the Stanford Research Institute, architects, and designers. Among them were the people who would design the first silicon chips, create word processing, and invent the computer mouse. Fadiman and his colleagues administered one-hundred-microgram doses of LSD to the subjects and guided them through the next hours as they puzzled over their intractable problems.*3 The subjects worked on their problems and took a variety of psychometric tests. The results were striking. Many of the subjects experienced flashes of intellectual intuition. Their performance on the psychometric tests improved, but, more important, they solved their thorny equations and problems. According to Fadiman, “A number of patents, products, and publications emerged out of that study.

How do you build peaks? You create a positive moment with elements of elevation, insight, pride, and/ or connection. We’ll explore those final three elements later, but for now, let’s focus on elevation. To elevate a moment, do three things: First, boost sensory appeal. Second, raise the stakes. Third, break the script. (Breaking the script means to violate expectations about an experience—the next chapter is devoted to the concept.) Moments of elevation need not have all three elements but most have at least two. Boosting sensory appeal is about “turning up the volume” on reality. Things look better or taste better or sound better or feel better than they usually do. Weddings have flowers and food and music and dancing. (And they need not be superexpensive—see the footnote for more.IV) The Popsicle Hotline offers sweet treats delivered on silver trays by white-gloved waiters. The Trial of Human Nature is conducted in a real courtroom. It’s amazing how many times people actually wear different clothes to peak events: graduation robes and wedding dresses and home-team colors. At Hillsdale High, the lawyers wore suits and the witnesses came in costume. A peak means something special is happening; it should look different. To raise the stakes is to add an element of productive pressure: a competition, a game, a performance, a deadline, a public commitment. Consider the pregame jitters at a basketball game, or the sweaty-hands thrill of taking the stage at Signing Day, or the pressure of the oral defense at Hillsdale High’s Senior Exhibition. Remember how the teacher Susan Bedford said that, in designing the Trial, she and Greg Jouriles were deliberately trying to “up the ante” for their students. They made their students conduct the Trial in front of a jury that included the principal and varsity quarterback. That’s pressure. One simple diagnostic to gauge whether you’ve transcended the ordinary is if people feel the need to pull out their cameras. If they take pictures, it must be a special occasion. (Not counting the selfie addict, who thinks his face is a special occasion.) Our instinct to capture a moment says: I want to remember this. That’s a moment of elevation.

But now, in a new century and a different time, that great middle class is on the ropes. All across the country, people are worried—worried and angry. They are angry because they bust their tails and their income barely budges. Angry because their budget is stretched to the breaking point by housing and health care. Angry because the cost of sending their kid to day care or college is out of sight. People are angry because trade deals seem to be building jobs and opportunities for workers in other parts of the world, while leaving abandoned factories here at home. Angry because young people are getting destroyed by student loans, working people are deep in debt, and seniors can’t make their Social Security checks cover their basic living expenses. Angry because we can’t even count on the fundamentals—roads, bridges, safe water, reliable power—from our government. Angry because we’re afraid that our children’s chances for a better life won’t be as good as our own. People are angry, and they are right to be angry. Because this hard-won, ruggedly built, infinitely precious democracy of ours has been hijacked. Today

TRUMP EVENTUALLY REALIZED THAT he needed executives with a strong background in running casinos. He scouted the competition and picked Stephen Hyde, a devout Mormon with a large family. The Church of Latter-day Saints opposed gambling, but the casino industry employed many Mormons in key positions, in part because executives believed the faithful wouldn’t be tempted to bet. Hyde was soft-spoken, unflappable, and widely considered one of the nation’s savviest gaming executives, having most recently worked for Trump’s competitor Steve Wynn. Trump, who once wrote, “I can be a screamer,” would occasionally humiliate Hyde by cursing him out in front of other executives. Yet Trump recognized Hyde’s capabilities and entrusted him with a business potentially worth billions of dollars. Hyde was, Trump wrote, “a very sharp guy and highly competitive, but most of all, he had a sense of how to manage to the bottom line.” Trump throughout his career would rely on small circles of advisers, and Hyde became one of Trump’s most trusted associates at the time. That meant some other senior executives felt shut out, unable to convey their concerns to Trump without going through the tight inner circle. Hyde was at the top of that chain of command. Hyde

We already have eight hundred million people living in hunger—and population is growing by eighty million a year. Over a billion people are in poverty—and present industrial strategies are making them poorer, not richer. The percentage of old people will double by 2050—and already there aren’t enough young people to care for them. Cancer rates are projected to increase by seventy percent in the next fifteen years. Within two decades our oceans will contain more microplastics than fish. Fossil fuels will run out before the end of the century. Do you have an answer to those problems? Because I do. Robot farmers will increase food production twentyfold. Robot carers will give our seniors a dignified old age. Robot divers will clear up the mess humans have made of our seas. And so on, and so on—but every single step has to be costed and paid for by the profits of the last.” He paused for breath, then went on, “My vision is a society where autonomous, intelligent bots are as commonplace as computers are now. Think about that—how different our world could be. A world where disease, hunger, manufacturing, design, are all taken care of by AI. That’s the revolution we’re shooting for. The shopbots get us to the next level, that’s all. And you know what? This is not some binary choice between idealism or realism, because for some of us idealism is just long-range realism. This shit has to happen. And you need to ask yourself, do you want to be part of that change? Or do you want to stand on the sidelines and bitch about the details?” We had all heard this speech, or some version of it, either in our job interviews, or at company events, or in passionate late-night tirades. And on every single one of us it had had a deep and transformative effect. Most of us had come to Silicon Valley back in those heady days when it seemed a new generation finally had the tools and the intelligence to change the world. The hippies had tried and failed; the yuppies and bankers had had their turn. Now it was down to us techies. We were fired up, we were zealous, we felt the nobility of our calling…only to discover that the general public, and our backers along with them, were more interested in 140 characters, fitness trackers, and Grumpy Cat videos. The greatest, most powerful deep-learning computers in humanity’s existence were inside Google and Facebook—and all humanity had to show for it were adwords, sponsored links, and teenagers hooked on sending one another pictures of their genitals.

I was not able to sleep that night. To be honest, I didn’t even try. I stood in front of my living room window, staring out at the bright lights of New York City. I don’t know how long I stood there; in fact, I didn’t see the millions of multicolored lights or the never-ending streams of headlights and taillights on the busy streets below. Instead, I saw, in my mind’s eye, the crowded high school classrooms and halls where my friends and I had shared triumphs and tragedies, where the ghosts of our past still reside. Images flickered in my mind. I saw the faces of teachers and fellow students I hadn’t seen in years. I heard snatches of songs I had rehearsed in third period chorus. I saw the library where I had spent long hours studying after school. Most of all, I saw Marty. Marty as a shy sophomore, auditioning for Mrs. Quincy, the school choir director. Marty singing her first solo at the 1981 Christmas concert. Marty at the 1982 Homecoming Dance, looking radiant after being selected as Junior Princess. Marty sitting alone in the chorus practice room on the last day of our senior year. I stared long and hard at those sepia-colored memories. And as my mind carried me back to the place I had sworn I’d never return to, I remembered.

The cane is just not going to cut it. I shared with some of my colleagues that these brothers live in neighborhoods where they are getting whapped with a piece of stick all night, stabbed with knives, and pegged with screwdrivers that have been sharpened down, and they are leaking blood. When you come to a fella without even interviewing him, without sitting him down to find out why you did what you did, your only interest is caning him, because you are burned out and frustrated yourself. You say to him, ‘Bend over, you are getting six.’ And the boy grits his teeth, skin up his face, takes those six cuts, and he is gone. But have you really been effective? Caning him is no big deal, because he’s probably ducking bullets at night. He has a lot more things on his mind than that. On the other hand, we can further send our delinquent students into damnation by telling them they are no body and all we want to do is punish, punish, punish. Here at R.M. Bailey, we have been trying a lot of different things. But at the end of the day, nothing that we do is better than the voice itself. Nothing is better than talking to the child, listening, developing trust, developing a friendship. Feel free to come to me anytime if something is bothering you, because I was your age once before. Charles chuck Mackey, former vice principal and coach of the R. M. Bailey Pacers school.

For me, the biggest conflict with the surgery date was that it fell on the same day as Cole’s junior/senior formal at school. The formal had been a big night for Reed two years earlier, with the highlight being a special ring ceremony. Juniors receive their senior rings and ask two special people in their lives to turn the ring on their finger. Reed has asked me to be one of those two people for him, which was a special honor for me. If Cole wants me there, I will reschedule Mia’s surgery. “Cole, who are you planning on having turn your ring?” I asked. “I didn’t get a ring, Mom. I really don’t want one,” Cole replied. Seriously? I thought. Boy, are you your father’s son or what? “All I really care about is getting some really good pictures.” I knew Cole was telling me the truth. He is not about fanfare or rituals. But he did want to remember the night. “Absolutely! I’ll make sure we have plenty of pictures of you,” I exclaimed. As it turned out, I think he was the most photographed student that night. Since I could not be there in person, people texted, e-mailed, and tagged me on Facebook with pictures of him. Again, my friends and Cole’s friends’ parents did what they could to help us through this difficult time. Something as simple as taking pictures was priceless to me. Yes, Cole was completely fine with my not being at the formal, but he was also sad that he could not be at the hospital for Mia. I assured him that there’s never a good time for surgery, and he shouldn’t feel guilty about attending his event--all of us wanted him to go and have a great time.

Support for Miller’s concerns came from an unlikely source in the person of Matt Taibbi, a veteran journalist who had written two best-selling anti-Trump books. In an article published five days after Miller’s interview and titled “We’re in a Permanent Coup,” he warned of the threat to America’s democratic order posed by the deep-state conspiracy: “The Trump presidency is the first to reveal a full-blown schism between the intelligence community and the White House. Senior figures in the CIA, NSA, FBI and other agencies made an open break from their would-be boss before Trump’s inauguration, commencing a public war of leaks that has not stopped. “My discomfort in the last few years, first with Russiagate and now with Ukrainegate and impeachment, stems from the belief that the people pushing hardest for Trump’s early removal are more dangerous than Trump. Many Americans don’t see this because they’re not used to waking up in a country where you’re not sure who the president will be by nightfall. They don’t understand that this predicament is worse than having a bad president.”213 This warning from Taibbi was echoed by another liberal critic of Trump—Harvard law professor Alan Dershowitz. In a talk show appearance on New York’s AM 970 radio on Sunday, November 10, 2019, Dershowitz said, “Whether you’re a Democrat or a Republican, whether you’re from New York or the middle of the country, you should be frightened by efforts to try to create crimes out of nothing. . . . It reminds me of what Lavrentiy Beria, the head of the KGB, said to Stalin. He said, ‘Show me the man, and I’ll find you the crime,’ by which he really meant, ‘I’ll make up the crime.’ And so the Democrats are now making up crimes.

In 1962, the clouds of war against China darkened the nation. I got a call from the Prime Minister’s office asking me to come to Delhi for an urgent meeting. Also present at the meeting were some Generals and a senior bureaucrat, Shivaraman. I was informed that the Indian Army needed milk powder, and they asked me how much we could provide and how soon. I said, ‘A thousand tons and within six months.’ One of the Generals looked at me and said, ‘That’s not enough.’ I said, ‘Okay, then 1,500 tons.’ They said that, too, was not enough. ‘I suppose we stop wasting time, and you tell me the quantity that you need?’ I asked. ‘We need 2,750 tons,’ came the reply. I asked for a piece of paper as an idea began forming in my mind. I was aware that there was another milk powder plant in Rajkot, which belonged to the Government of Gujarat. It was a small plant, but I knew that if we put together all the powder and gave it to the army, sacrificing the entire civilian market, then we could fulfil this commitment in six months. So I did a swift calculation on a piece of paper and said, ‘It will be done. Now, can I go?’ The General expressed apprehension, ‘Supposing you let us down?’ ‘That is not the way to speak to Mr Kurien,’ Shivaraman said. ‘We have the highest regard for his words. If he says that he will do it, he will certainly do it. And besides, may I know what other alternative you have?’ That quietened the General. Then Shivaraman asked me, ‘What can the government do for you?’ I said, ‘What do you mean?’ He said, ‘Loans? Grants? Anything you want?’ I said, ‘Mr Shivaraman, you said there is an emergency, and if Amul uses this emergency to squeeze money out of the government, then it is an unworthy organisation. I want nothing.’ From that day onwards, Shivaraman was an ally.

We came to the city because we wished to live haphazardly, to reach for only the least realistic of our desires, and to see if we could not learn what our failures had to teach, and not, when we came to live, discover that we had never died. We wanted to dig deep and suck out all the marrow of life, to be overworked and reduced to our last wit. And if our bosses proved mean, why then we’d evoke their whole and genuine meanness afterward over vodka cranberries and small batch bourbons. And if our drinking companions proved to be sublime then we would stagger home at dawn over the Old City cobblestones, into hot showers and clean shirts, and press onward until dusk fell again. For the rest of the world, it seemed to us, had somewhat hastily concluded that it was the chief end of man to thank God it was Friday and pray that Netflix would never forsake them. Still we lived frantically, like hummingbirds; though our HR departments told us that our commitments were valuable and our feedback was appreciated, our raises would be held back another year. Like gnats we pestered Management— who didn’t know how to use the Internet, whose only use for us was to set up Facebook accounts so they could spy on their children, or to sync their iPhones to their Outlooks, or to explain what tweets were and more importantly, why— which even we didn’t know. Retire! we wanted to shout. We ha Get out of the way with your big thumbs and your senior moments and your nostalgia for 1976! We hated them; we wanted them to love us. We wanted to be them; we wanted to never, ever become them. Complexity, complexity, complexity! We said let our affairs be endless and convoluted; let our bank accounts be overdrawn and our benefits be reduced. Take our Social Security contributions and let it go bankrupt. We’d been bankrupt since we’d left home: we’d secure our own society. Retirement was an afterlife we didn’t believe in and that we expected yesterday. Instead of three meals a day, we’d drink coffee for breakfast and scavenge from empty conference rooms for lunch. We had plans for dinner. We’d go out and buy gummy pad thai and throat-scorching chicken vindaloo and bento boxes in chintzy, dark restaurants that were always about to go out of business. Those who were a little flush would cover those who were a little short, and we would promise them coffees in repayment. We still owed someone for a movie ticket last summer; they hadn’t forgotten. Complexity, complexity. In holiday seasons we gave each other spider plants in badly decoupaged pots and scarves we’d just learned how to knit and cuff links purchased with employee discounts. We followed the instructions on food and wine Web sites, but our soufflés sank and our baked bries burned and our basil ice creams froze solid. We called our mothers to get recipes for old favorites, but they never came out the same. We missed our families; we were sad to be rid of them. Why shouldn’t we live with such hurry and waste of life? We were determined to be starved before we were hungry. We were determined to be starved before we were hungry. We were determined to decrypt our neighbors’ Wi-Fi passwords and to never turn on the air-conditioning. We vowed to fall in love: headboard-clutching, desperate-texting, hearts-in-esophagi love. On the subways and at the park and on our fire escapes and in the break rooms, we turned pages, resolved to get to the ends of whatever we were reading. A couple of minutes were the day’s most valuable commodity. If only we could make more time, more money, more patience; have better sex, better coffee, boots that didn’t leak, umbrellas that didn’t involute at the slightest gust of wind. We were determined to make stupid bets. We were determined to be promoted or else to set the building on fire on our way out. We were determined to be out of our minds.

The goal was ambitious. Public interest was high. Experts were eager to contribute. Money was readily available. Armed with every ingredient for success, Samuel Pierpont Langley set out in the early 1900s to be the first man to pilot an airplane. Highly regarded, he was a senior officer at the Smithsonian Institution, a mathematics professor who had also worked at Harvard. His friends included some of the most powerful men in government and business, including Andrew Carnegie and Alexander Graham Bell. Langley was given a $50,000 grant from the War Department to fund his project, a tremendous amount of money for the time. He pulled together the best minds of the day, a veritable dream team of talent and know-how. Langley and his team used the finest materials, and the press followed him everywhere. People all over the country were riveted to the story, waiting to read that he had achieved his goal. With the team he had gathered and ample resources, his success was guaranteed. Or was it? A few hundred miles away, Wilbur and Orville Wright were working on their own flying machine. Their passion to fly was so intense that it inspired the enthusiasm and commitment of a dedicated group in their hometown of Dayton, Ohio. There was no funding for their venture. No government grants. No high-level connections. Not a single person on the team had an advanced degree or even a college education, not even Wilbur or Orville. But the team banded together in a humble bicycle shop and made their vision real. On December 17, 1903, a small group witnessed a man take flight for the first time in history. How did the Wright brothers succeed where a better-equipped, better-funded and better-educated team could not? It wasn’t luck. Both the Wright brothers and Langley were highly motivated. Both had a strong work ethic. Both had keen scientific minds. They were pursuing exactly the same goal, but only the Wright brothers were able to inspire those around them and truly lead their team to develop a technology that would change the world. Only the Wright brothers started with Why. 2.

I see many so-called conservative commentators, including some faith leaders, focusing on favorable policy initiatives or court appointments to justify their acceptance of this damage, while de-emphasizing the impact of this president on basic norms and ethics. That strikes me as both hypocritical and wrong. The hypocrisy is evident if you simply switch the names and imagine that a President Hillary Clinton had conducted herself in a similar fashion in office. I've said this earlier but it's worth repeating: close your eyes and imagine these same voices if President Hillary Clinton had told the FBI director, 'I hope you will let it go,' about the investigation of a senior aide, or told casual, easily disprovable lies nearly every day and then demanded we believe them. The hypocrisy is so thick as to be almost darkly funny. I say this as someone who has worked in law enforcement for most of my life, and served presidents of both parties. What is happening now is not normal. It is not fake news. It is not okay. Whatever your politics, it is wrong to dismiss the damage to the norms and traditions that have guided the presidency and our public life for decades or, in many cases, since the republic was founded. It is also wrong to stand idly by, or worse, to stay silent when you know better, while a president so brazenly seeks to undermine public confidence in law enforcement institutions that were established to keep our leaders in check...without these checks on our leaders, without those institutions vigorously standing against abuses of power, our country cannot sustain itself as a functioning democracy. I know there are men and women of good conscience in the United States Congress on both sides of the aisle who understand this. But not enough of them are speaking out. They must ask themselves to what, or to whom, they hold a higher loyalty: to partisan interests or to the pillars of democracy? Their silence is complicity - it is a choice - and somewhere deep down they must know that. Policies come and go. Supreme Court justices come and go. But the core of our nation is our commitment to a set of shared values that began with George Washington - to restraint and integrity and balance and transparency and truth. If that slides away from us, only a fool would be consoled by a tax cut or different immigration policy.

OBAMA WENT THROUGH STAGES. That first day, I was in multiple meetings where he tried to lift everyone’s spirits. That evening, he interrupted the senior staff meeting in Denis McDonough’s office and gave a version of the speech that I’d now heard three times as we all sat there at the table. He was the only one standing. It was both admirable and heartbreaking watching him take everything in stride, working—still—to lift people’s spirits. When he was done, I spoke first. “It says a lot about you,” I said, “that you’ve spent the whole day trying to buck the rest of us up.” People applauded. Obama looked down. On the Thursday after the election, he had a long, amiable meeting with Trump. It left him somewhat stupefied. Trump had repeatedly steered the conversation back to the size of his rallies, noting that he and Obama could draw big crowds but Hillary couldn’t. He’d expressed openness to Obama’s arguments about healthcare, the Iran deal, immigration. He’d asked for recommendations for staff. He’d praised Obama publicly when the press was there. Afterward, Obama called a few of us up to the Oval Office to recap. “I’m trying to place him,” he said, “in American history.” He told us Trump had been perfectly cordial, but he’d almost taken pride in not being attached to a firm position on anything. “He peddles bullshit. That character has always been a part of the American story,” I said. “You can see it right back to some of the characters in Huckleberry Finn.” Obama chuckled. “Maybe that’s the best we can hope for.” In breaks between meetings in the coming days, he expressed disbelief that the election had been lost. With unemployment at 5 percent. With the economy humming. With the Affordable Care Act working. With graduation rates up. With most of our troops back home. But then again, maybe that’s why Trump could win. People would never have voted for him in a crisis. He kept talking it out, trying on different theories. He chalked it up to multiple car crashes at once. There was the letter from Comey shortly before the election, reopening the investigation into Clinton’s email server. There was the steady release of Podesta emails from Wikileaks through October. There was a rabid right-wing propaganda machine and a mainstream press that gorged on the story of Hillary’s emails, feeding Trump’s narrative of corruption.

Another episode startled Trump’s advisers on the Asia trip. As the president and his entourage embarked on the journey, they stopped in Hawaii on November 3 to break up the long flight and allow Air Force One to refuel. White House aides arranged for the president and first lady to make a somber pilgrimage so many of their predecessors had made: to visit Pearl Harbor and honor the twenty-three hundred American sailors, soldiers, and marines who lost their lives there. The first couple was set to take a private tour of the USS Arizona Memorial, which sits just off the coast of Honolulu and straddles the hull of the battleship that sank into the Pacific during the Japanese surprise bombing attack in 1941. As a passenger boat ferried the Trumps to the stark white memorial, the president pulled Kelly aside for a quiet consult. “Hey, John, what’s this all about? What’s this a tour of?” Trump asked his chief of staff. Kelly was momentarily stunned. Trump had heard the phrase “Pearl Harbor” and appeared to understand that he was visiting the scene of a historic battle, but he did not seem to know much else. Kelly explained to him that the stealth Japanese attack here had devastated the U.S. Pacific Fleet and prompted the country’s entrance into World War II, eventually leading the United States to drop atom bombs on Japan. If Trump had learned about “a date which will live in infamy” in school, it hadn’t really pierced his consciousness or stuck with him. “He was at times dangerously uninformed,” said one senior former adviser. Trump’s lack of basic historical knowledge surprised some foreign leaders as well. When he met with President Emmanuel Macron of France at the United Nations back in September 2017, Trump complimented him on the spectacular Bastille Day military parade they had attended together that summer in Paris. Trump said he did not realize until seeing the parade that France had had such a rich history of military conquest. He told Macron something along the lines of “You know, I really didn’t know, but the French have won a lot of battles. I didn’t know.” A senior European official observed, “He’s totally ignorant of everything. But he doesn’t care. He’s not interested.” Tillerson developed a polite and self-effacing way to manage the gaps in Trump’s knowledge. If he saw the president was completely lost in the conversation with a foreign leader, other advisers noticed, the secretary of state would step in to ask a question. As Tillerson lodged his question, he would reframe the topic by explaining some of the basics at issue, giving Trump a little time to think. Over time, the president developed a tell that he would use to get out of a sticky conversation in which a world leader mentioned a topic that was totally foreign or unrecognizable to him. He would turn to McMaster, Tillerson

I no longer require your services." With her head held high, she strode for the door. Hell and blazes, he wouldn't let her do this! Now when he knew what was at stake. "You don't want to hear my report?" he called out after her. She paused near the door. "I don't believe you even have a report." "I certainly do, a very thorough one. I've only been waiting for my aunt to transcribe my scrawl into something decipherable. Give me a day, and I can offer you names and addresses and dates, whatever you require." "A day? Just another excuse to put me off so you can wreak more havoc." She stepped into the doorway, and he hurried to catch her by the arm and drag her around to face him. He ignored the withering glance she cast him. "The viscount is twenty-two years your senior," he said baldly. Her eyes went wide. "You're making that up." "He's aged very well, I'll grant you, but he's still almost twice your age. Like many vain Continental gentlemen, he dyes his hair and beard-which is why he appears younger than you think." That seemed to shake her momentarily. Then she stiffened. "All right, so he's an older man. That doesn't mean he wouldn't make a good husband." "He's an aging roué, with an invalid sister. The advantages in a match are all his. You'd surely end up taking care of them both. That's probably why he wants to marry you." "You can't be sure of that." "No? He's already choosing not to stay here for the house party at night because of his sister. That tells me that he needs help he can't get from servants." Her eyes met his, hot with resentment. "Because it's hard to find ones who speak Portuguese." He snorted. "I found out this information from his Portuguese servants. They also told me that his lavish spending is a façade. He's running low on funds. Why do you think his servants gossip about him? They haven't been paid recently. So he’s definitely got his eye on your fortune.” “Perhaps he does,” she conceded sullenly. “But not the others. Don’t try to claim that of them.” “I wouldn’t. They’re in good financial shape. But Devonmont is estranged from his mother, and no one knows why. I need more time to determine it, though perhaps your sister-in-law could tell you, if you bothered to ask.” “Plenty of people don’t get along with their families,” she said stoutly. “He has a long-established mistress, too.” A troubled expression crossed her face. “Unmarried men often have mistresses. It doesn’t mean he wouldn’t give her up when he marries.” He cast her a hard stare. “Are you saying you have no problem with a man paying court to you while he keeps a mistress?” The sigh that escaped her was all the answer he needed. “I don’t think he’s interested in marriage, anyway.” She tipped up her chin. “That still leaves the duke.” “With his mad family.” “He’s already told me about his father, whom I knew about anyway.” “Ah, but did you know about his great-uncle? He ended his life in an asylum in Belgium, while there to receive some special treatment for his delirium.” Her lower lip trembled. “The duke didn’t mention that, no. But then our conversation was brief. I’m sure he’ll tell me if I ask. He was very forthright on the subject of his family’s madness when he offered-“ As she stopped short, Jackson’s heart dropped into his stomach. “Offered what?” She hesitated, then squared her shoulders. “Marriage, if you must know.” Damn it all. Jackson had no right to resent it, but the thought of her in Lyons’s arms made him want to smash something. “And of course, you accepted his offer,” he said bitterly. “You couldn’t resist the appeal of being a great duchess.” Her eyes glittered at him. “You’re the only person who doesn’t see the advantage in such a match.

The most vexing managerial aspect of this problem of asymmetry, where the easiest path to growth and profit is up, and the most deadly attacks come from below, is that “good” management—working harder and smarter and being more visionary—doesn’t solve the problem. The resource allocation process involves thousands of decisions, some subtle and some explicit, made every day by hundreds of people, about how their time and the company’s money ought to be spent. Even when a senior manager decides to pursue a disruptive technology, the people in the organization are likely to ignore it or, at best, cooperate reluctantly if it doesn’t fit their model of what it takes to succeed as an organization and as individuals within an organization. Well-run companies are not populated by yes-people who have been taught to carry out mindlessly the directives of management. Rather, their employees have been trained to understand what is good for the company and what it takes to build a successful career within the company. Employees of great companies exercise initiative to serve customers and meet budgeted sales and profits. It is very difficult for a manager to motivate competent people to energetically and persistently pursue a course of action that they think makes no sense.

Each day, Internet users share more than 1.8 billion photos, according to a report by venture firm Kleiner Perkins Caufield & Byers. For advertisers, the social media posts that include those photos are more valuable than those with just text because pictures reveal how consumers act "in the wild." "You have a window into their world," said Duncan Alney, CEO of Firebelly Marketing in Indianapolis, which uses Ditto Labs' service. Alney, whose firm represents a beer company, learned from Ditto that people drink beer not just with pub grub but also with healthier snacks like hummus. And that consumers who favor mainstream beers also consume craft brews. Other companies use it to interact with fans. Nissan North America found a photo on Twitter of a baby peeking out from behind a cardboard cutout of a Nissan race car driver. Nissan got the Twitter user's permission and reposted the photo on the company's account, garnering 17 retweets and 37 favorites. The original photo was not tagged with "Nissan," so without Ditto the company never would have found it, said Rob Robinson, a senior specialist in social communications at the automaker.

Getting ready on the day of launch takes much longer than you’d think it would, like so many aspects of spaceflight. First I take a final trip to the banya to relax, then go through the preflight enema ritual—our guts shut down in space initially, so the Russians encourage us to get things cleaned out ahead of time. The cosmonauts have their doctors do this, with warm water and rubber hoses, but I opt for the drugstore type in private, which lets me maintain a comfortable friendship with my flight surgeon. I savor a bath in the Jacuzzi tub, then a nap (because our launch is scheduled for 1:42 a.m. local time). When I wake, I take a shower, lingering awhile. I know how much I’ll miss the feeling of water for the next year. The Russian flight surgeon we call “Dr. No” shows up shortly after I’m out of the shower. He is called Dr. No because he gets to decide whether our families can see us once we’re in quarantine. His decisions are arbitrary, sometimes mean-spirited, and absolute. He is here to wipe down our entire bodies with alcohol wipes. The original idea behind the alcohol swab-down was to kill any germs trying to stow away with space travelers, but now it seems like just another ritual. After a champagne toast with senior management and our significant others, we sit in silence for a minute, a Russian tradition before a long trip. As we leave the building, a Russian Orthodox priest will bless us and throw holy water into each of our faces. Every cosmonaut since Yuri Gagarin has gone through each of these steps, so we will go through them, too. I’m not religious, but I always say that when you’re getting ready to be rocketed into space, a blessing can’t hurt.

Ariely’s book clearly gives empirical verification for what you and I know happens all the time. Here is a tiny example I hope you cannot relate to: Ariely says, “Over the course of many years of teaching, I have noticed that there typically seems to be a rash of deaths among students’ relatives at the end of the semester. It happens mostly in the week before final exams and before papers are due.” Guess which relative most often dies? Grandma. I am not making this stuff up. Mike Adams, a professor at Eastern Connecticut State University, has done research on this. He has shown that grandmothers are ten times more likely to die before a midterm and nineteen times more likely to die before a final exam. Worse, grandmothers of students who are not doing well in class are at even higher risk. Students who are failing are fifty times more likely to lose Grandma than nonfailing students. It turns out that the greatest predictor of mortality among senior citizens in our day ends up being their grandchildren’s GPAs. The moral of all this is, if you are a grandparent, do not let your grandchild go to college. It’ll kill you, especially if he or she is intellectually challenged.

They say that for every terrible officer out there, there's an SNCO who failed the Air Force. Well, Senior Master Sergeant McCabe took his job of turning me into a good officer very seriously, and to this day I remember him as one of the greatest mentors I had in the military.

We didn’t believe when we first heard because you know how church folk can gossip. Like the time we all thought First John, our head usher, was messing around on his wife because Betty, the pastor’s secretary, caught him cozying up at brunch with another woman. A young, fashionable woman at that, one who switched her hips when she walked even though she had no business switching anything in front of a man married forty years. You could forgive a man for stepping out on his wife once, but to romance that young woman over buttered croissants at a sidewalk café? Now, that was a whole other thing. But before we could correct First John, he showed up at Upper Room Chapel that Sunday with his wife and the young, hip-switching woman—a great-niece visiting from Fort Worth—and that was that. When we first heard, we thought it might be that type of secret, although, we have to admit, it had felt different. Tasted different too. All good secrets have a taste before you tell them, and if we’d taken a moment to swish this one around our mouths, we might have noticed the sourness of an unripe secret, plucked too soon, stolen and passed around before its season. But we didn’t. We shared this sour secret, a secret that began the spring Nadia Turner got knocked up by the pastor’s son and went to the abortion clinic downtown to take care of it. She was seventeen then. She lived with her father, a Marine, and without her mother, who had killed herself six months earlier. Since then, the girl had earned a wild reputation—she was young and scared and trying to hide her scared in her prettiness. And she was pretty, beautiful even, with amber skin, silky long hair, and eyes swirled brown and gray and gold. Like most girls, she’d already learned that pretty exposes you and pretty hides you and like most girls, she hadn’t yet learned how to navigate the difference. So we heard all about her sojourns across the border to dance clubs in Tijuana, the water bottle she carried around Oceanside High filled with vodka, the Saturdays she spent on base playing pool with Marines, nights that ended with her heels pressed against some man’s foggy window. Just tales, maybe, except for one we now know is true: she spent her senior year of high school rolling around in bed with Luke Sheppard and come springtime, his baby was growing inside her. — LUKE SHEPPARD WAITED TABLES at Fat Charlie’s Seafood Shack, a restaurant off the pier known for its fresh food, live music, and family-friendly atmosphere. At least that’s what the ad in the San Diego Union-Tribune said, if you were fool enough to believe it. If you’d been around Oceanside long enough, you’d know that the promised fresh food was day-old fish and chips stewing under heat lamps, and the live music, when delivered, usually consisted of ragtag teenagers in ripped jeans with safety pins poking through their lips.

You want the party line or the real answer?” “You know what I want.” His eyes shine as he shakes his head. “Penn, these girls…they’re not the girls we went to school with, okay? There’s a group of girls here who have a club called the Bald Eagles. Know why?” “Do I want to know?” “They all shave their pussies.” “Is that a big deal?” Wade raises his eyebrows. “They’re in the eighth grade.” “Jesus.” Even in our frankest discussions, Mia and I have not gotten to this level of detail. “And the juniors and seniors? Man, they put it right in your face. Day in and day out. Sex is no big deal to them. I’ll be honest with you, Penn, the hardest thing I’ve ever done is said no to the girls who’ve come on to me in this office. I’ve had ’em start changing clothes right in front of me, like they forgot I was here, then ask if I want to see more.” Wade’s honesty surprises me. But is he playing me as well? “Do you always say no, Wade?” His jaw tightens. “Yessir, I do. Know why?” “Why?” “My mama taught me one lesson. Don’t shit where you eat.” He glances at the door again. “I need this job, Penn. And screwing a seventeen- or eighteen-year-old would eventually lose it for me. Because these girls can’t handle what they’re playing with. They have sex, but they don’t understand what it really is,

Maury and I spent more than one month in Pakistan, talking with AID personnel and their Pakistani counterparts and learning about the conduct of the projects over the six-year period. Most importantly, we focused on the dialogue between senior U.S. embassy and mission personnel and those in the Pakistani government responsible for economic policy formulation. One day, he and I were asked to attend a “brown bag luncheon” with the senior mission staff. The idea was to be totally informal, put our feet on the desks and just chat about our impressions. Everyone was eager to learn what Maury thought about the program. Three important things emerged for me out of that discussion. 1. The mission director explained that he had held some very successful consultations and brainstorming sessions with senior Pakistani government leaders. He said the Pakistanis were open to his ideas for needed reform, listened carefully and took extensive notes during these meetings. Although there had been little concrete action to implement these recommendations to date, he was confident they were seriously considering them. Maury smiled and responded, “Yeah. They used to jerk me around the same way when I was in your position. The Paks are masters at that game. They know how to make you feel good. I doubt that they are serious. This is a government of inaction.” The mission director was crestfallen. 2. Then the program officer asked what Maury thought about the mix of projects that had been selected by the government of Pakistan and the mission for inclusion in the program for funding. Maury responded that the projects selected were “old friends” of his. He too, had focused on the same areas i.e. agriculture, health, and power generation and supply. That said, the development problems had not gone away. He gave the new program credit for identifying the same obstacles to economic development that had existed twenty years earlier. 3. Finally, the mission director asked Maury for his impressions of any major changes he sensed had occurred in Pakistan since his departure. Maury thought about that for a while. Then he offered perhaps the most prescient observation of the entire review. He said, when he served in Pakistan in the 1960s, he had found that the educated Pakistani visualized himself and his society as being an important part of the South-Asian subcontinent. “Today” he said, “after having lost East Pakistan, they seem to perceive themselves as being the eastern anchor of the Middle-East.” One wonders whether the Indian government understands this significant shift in its neighbor’s outlook and how important it is to work to reverse that world view among the Pakistanis for India’s own security andwell-being.

Maury and I spent more than one month in Pakistan, talking with AID personnel and their Pakistani counterparts and learning about the conduct of the projects over the six-year period. Most importantly, we focused on the dialogue between senior U.S. embassy and mission personnel and those in the Pakistani government responsible for economic policy formulation. One day, he and I were asked to attend a “brown bag luncheon” with the senior mission staff. The idea was to be totally informal, put our feet on the desks and just chat about our impressions. Everyone was eager to learn what Maury thought about the program. Three important things emerged for me out of that discussion. 1. The mission director explained that he had held some very successful consultations and brainstorming sessions with senior Pakistani government leaders. He said the Pakistanis were open to his ideas for needed reform, listened carefully and took extensive notes during these meetings. Although there had been little concrete action to implement these recommendations to date, he was confident they were seriously considering them. Maury smiled and responded, “Yeah. They used to jerk me around the same way when I was in your position. The Paks are masters at that game. They know how to make you feel good. I doubt that they are serious. This is a government of inaction.” The mission director was crestfallen. 2. Then the program officer asked what Maury thought about the mix of projects that had been selected by the government of Pakistan and the mission for inclusion in the program for funding. Maury responded that the projects selected were “old friends” of his. He too, had focused on the same areas i.e. agriculture, health, and power generation and supply. That said, the development problems had not gone away. He gave the new program credit for identifying the same obstacles to economic development that had existed twenty years earlier. 3. Finally, the mission director asked Maury for his impressions of any major changes he sensed had occurred in Pakistan since his departure. Maury thought about that for a while. Then he offered perhaps the most prescient observation of the entire review. He said, when he served in Pakistan in the 1960s, he had found that the educated Pakistani visualized himself and his society as being an important part of the South-Asian subcontinent. “Today” he said, “after having lost East Pakistan, they seem to perceive themselves as being the eastern anchor of the Middle-East.” One wonders whether the Indian government understands this significant shift in its neighbor’s outlook and how important it is to work to reverse that world view among the Pakistanis for India’s own security andwell-being.

The TSA liked having fresh agents on the job. Fresh agents with a clear mind and steady hand. Time travel wasn’t for the faint of heart. The pay was good though, but as Scrooby had decided long ago, that even if he didn’t get paid for it, the thrill alone was payment enough. Then again, the TSA realized they couldn’t afford to have disgruntled employees with too much time on their hands and the power of the gods at their fingertips, so the pay was very, very good. Debriefing was routine. And how he hated routine! His supervisor was a senior agent called Guy Krummeck, a rather drab character who liked his shiny silver suits almost as much as he liked to go over every little detail at least three times. Minimum. This time everything went right, so it went quick. Twenty minutes later, tired, he clocked out and went home to his small apartment. Tomorrow, after all, was another day again.

There exists a home for senior dogs where sick, handicapped old mutts live out their days in a homey setting. They are given a great deal of individual attention and, if necessary, hospice care. It’s run by an organization called the Djimba Foundation. There’s a drawing on the Djimba site of a blind guide dog with a cane and dark sunglasses. I am not making this up.

As Fidel Castro’s M–26–7 forces increased their attacks, the Cuban army was forced to withdraw into the larger towns for safety. This caused ever-increasing pressure on Batista. The United States government stopped supplying the Batista régime with weapons and ammunition. In 1958, in spite of an all-out attack and heavy aerial bombings upon Castro’s guerrilla forces, known as “Operation Verano,” the rebels continued advancing. At that time Batista’s Army had 10,000 soldiers surrounding the Sierra Maestra Mountains and Castro had 300 men under his command, many of them former Batista soldiers who joined the rebels after being appalled by the abuses that they were ordered to carry out. By closing off the major roads and rail lines, Castro put Batista’s forces at a severe disadvantage. On January 1, 1959, with his pockets stuffed with money and an airplane full of art, Presidente Fulgencio Batista flew the coop. Flying to the Dominican Republic before continuing to Portugal some months later, he left Anselmo Alliegro Mila to serve as Acting President. The next day he was relieved and Carlos Manuel Piedra, who had served as the senior member of the Supreme Court, was appointed Provisional President for a day. It was in accordance with the 1940 Cuban constitution, but his appointment was opposed by the new leader, Fidel Castro.

The point here is simple: Some moments are vastly more meaningful than others. For tourists, the Popsicle Hotline is a 15-minute experience that pops out of the surrounding 2-week vacation. For students at YES Prep, Senior Signing Day is a single morning that rises above a 7-year journey.

In Walked Jim September 2013: Entering his first morning staff meeting as FBI director, Jim Comey loped to the head of the table, put down his briefing books, and lowered his six-foot-eight-inch, shirtsleeved self into a huge leather chair. He leaned the chair so far back on its hind legs that he lay practically flat, testing gravity. Then he sat up, stretched like a big cat, pushed the briefing books to the side, and said, as if he were talking to a friend, I don’t want to talk about these today. I’d rather talk about some other things first. He talked about how effective leaders immediately make their expectations clear and proceeded to do just that for us. Said he would expect us to love our jobs, expect us to take care of ourselves … I remember less of what he said than the easygoing way he spoke and the absolute clarity of his day-one priority: building relationships with each member of his senior team. Comey continually reminded the FBI leadership that strong relationships with one another were critical to the institution’s functioning. One day, after we reviewed the briefing books, he said, Okay, now I want to go around the room, and I want you all to say one thing about yourselves that no one else here knows about you. One hard-ass from the criminal division stunned the room to silence when he said, My wife and I, we really love Disney characters, and all our vacation time we spend in the Magic Kingdom. Another guy, formerly a member of the hostage-rescue team, who carefully tended his persona as a dead-eyed meathead—I thought his aesthetic tastes ran the gamut from YouTube videos of snipers in Afghanistan to YouTube videos of Bigfoot sightings—turned out to be an art lover. I really like the old masters, he said, but my favorite is abstract expressionism. This hokey parlor game had the effect Comey intended. It gave people an opportunity to be interesting and funny with colleagues in a way that most had rarely been before. Years later, I remember it like yesterday. That was Jim’s effect on almost everyone he worked with. I observed how he treated people. Tell me your story, he would say, then listen as if there were only the two of you in the whole world. You were, of course, being carefully assessed at the same time that you were being appreciated and accepted. He once told me that people’s responses to that opening helped him gauge their ability to communicate. Over the next few years I would sit in on hundreds of meetings with him. All kinds of individuals and organizations would come to Comey with their issues. No matter how hostile they were when they walked in the door, they would always walk out on a cloud of Comey goodness. Sometimes, after the door had closed, he would look at me and say, That was a mess. Jim has the same judgmental impulse that everyone has. He is complicated, with many different sides, and he is so good at showing his best side—which is better than most people’s—that his bad side, which is not as bad as most people’s, can seem more shocking on the rare moments when it flashes to the surface.

if there really is no way you can win, you never say it out loud. You assess why, change strategy, adjust tactics, and keep fighting and pushing till either you’ve gotten a better outcome or you’ve died. Either way, you never quit when your country needs you to succeed. As Team 5 was shutting down the workup and loading up its gear, our task unit’s leadership flew to Ramadi to do what we call a predeployment site survey. Lieutenant Commander Thomas went, and so did both of our platoon officers in charge. It was quite an adventure. They were shot at every day. They were hit by IEDs. When they came home, Lieutenant Commander Thomas got us together in the briefing room and laid out the details. The general reaction from the team was, “Get ready, kids. This is gonna be one hell of a ride.” I remember sitting around the team room talking about it. Morgan had a big smile on his face. Elliott Miller, too, all 240 pounds of him, looked happy. Even Mr. Fantastic seemed at peace and relaxed, in that sober, senior chief way. We turned over in our minds the hard realities of the city. Only a couple weeks from now we would be calling Ramadi home. For six or seven months we’d be living in a hornet’s nest, picking up where Team 3 had left off. It was time for us to roll. In late September, Al Qaeda’s barbaric way of dealing with the local population was stirring some of Iraq’s Sunni tribal leaders to come over to our side. (Stuff like punishing cigarette smokers by cutting off their fingers—can you blame locals for wanting those crazies gone?) Standing up for their own people posed a serious risk, but it was easier to justify when you had five thousand American military personnel backing you up. That’ll boost your courage, for sure. We were putting that vise grip on that city, infiltrating it, and setting up shop, block by block, house by house, inch by inch. On September 29, a Team 3 platoon set out on foot from a combat outpost named Eagle’s Nest on the final operation of their six-month deployment. Located in the dangerous Ma’laab district, it wasn’t much more than a perimeter of concrete walls and concertina wire bundling up a block of residential homes. COP Eagle’s

Garys droning on about how many hours they billed back in their day. And Nora wants to scream at them in the break room, “Things were different!” They billed for spending the night at the print shop, waiting for closing documents to be spat out and manually compiled. They billed the hours they slept on a plane traveling to in-person meetings. They counted the time spent driving to any number of legal libraries for archaic case law research that has now gone completely online, all while chitchatting on the road. Chitchat is now obsolete. In contrast, for every six-minute increment of their time billed, Nora and her peers sit hunched over computers. Meetings happen on-screen. She takes calls on the evening commute. Her email chimes just before bedtime. The volume of work she can handle in a day has more than doubled since Gary was a young attorney, and yet somehow Nora’s work ethic is the butt of every senior partner’s joke. Millennials, as a punchline, stands on its own.

Identifying Cultural Norms The following domains are areas in which cultural norms may vary significantly from company to company. Transitioning leaders should use this checklist to help them figure out how things really work in the organizations they’re joining. Influence. How do people get support for critical initiatives? Is it more important to have the support of a patron within the senior team, or affirmation from your peers and direct reports that your idea is a good one? Meetings. Are meetings filled with dialogue on hard issues, or are they simply forums for publicly ratifying agreements that have been reached in private? Execution. When it comes time to get things done, which matters more—a deep understanding of processes or knowing the right people? Conflict. Can people talk openly about difficult issues without fear of retribution? Or do they avoid conflict—or, even worse, push it to lower levels, where it can wreak havoc? Recognition. Does the company promote stars, rewarding those who visibly and vocally drive business initiatives? Or does it encourage team players, rewarding those who lead authoritatively but quietly and collaboratively? Ends versus means. Are there any restrictions on how you achieve results? Does the organization have a well-defined, well-communicated set of values that is reinforced through positive and negative incentives?

As Jennifer Senior notes, children provoke a couple’s most frequent arguments—“more than money, more than work, more than in-laws, more than annoying personal habits, communication styles, leisure activities, commitment issues, bothersome friends, sex.” Someone who doesn’t understand this is welcome to spend a full day with an angry two-year-old (or a sullen fifteen-year-old) and find out.

Years ago, I represented a client, a firefighter/paramedic, in an administrative trial after he had been terminated for allegedly providing patient care that was below the department’s established standards. One central issue was the ongoing, on-the-job training firefighters/paramedics receive. Throughout the trial, senior officers of the department, including the Chief himself, preached and bloviated on and on about how the department is committed to providing only the best patient care and how their paramedics are held to a higher standard; how they are committed to serving the community with the highest level of blah, blah, blah. On cross examination, however, I asked each of them about how many hours a day each provider spends drilling or practicing firefighting technique and equipment. Each of them answered proudly that every firefighter/EMT and firefighter/paramedic, regardless of assignment, spends at least three hours each day practicing firefighting skills and/or rehearsing the use of various firefighting equipment; hoses, ladders, saws, and other firefighter equipment. Ok, that’s great. Through testimony, we determined that, based on a 10-shift work month, each firefighter/paramedic, regardless of assignment, spends at least 30 hours per month drilling, practicing, and/or rehearsing firefighting skills & equipment. That’s at a minimum of 360 hours per year of ongoing, on-the-job firefighter training. Outstanding. When the smoke is showing and the flames are roiling, they will be ready. They all displayed the same proud grin at how well trained their people are. For each of them, however, that smug grin quickly turned when I then asked about the number of hours per day each firefighter/paramedic spends drilling on or practicing patient care related techniques, skills, and tools. Every one of them squirmed as they responded with the truth that the department only offers three hours of patient care related education per month. That’s roughly a maximum of 36 hours of paramedic training for the entire year. It got worse when further testimony showed that patient care related calls account for more than 80 percent of their call volume and fire related calls less than 20 percent, I could see each of them deflate on the witness stand when I asked how they could truthfully say they were committed to providing the best patient care when barely 10 percent of their training addresses patient care, which constitutes over 80 percent of your department’s calls. The answers were more disjointed and nonsensical than a White House press briefing. Of course, across America the 10:1 ratio of ongoing firefighting training to EMS training is pretty consistent, which begs the question: Don’t they get it? Excellence is the product of practice. How can any rational person look at a 10:1 training ratio and declare themselves committed to the highest level of care? How can an agency neglect training on the most significant aspect of the business and then be surprised when issues of negligence and liability arise? Once again, it seems that old-school culture leaves EMS stuck in the mud and the law is not going to wait for agencies to figure out that living in the past compromises the future.

Former secretary of defense James Mattis told colleagues he would often get late-night calls from Trump, in which the president fulminated about an issue, often threatening to carry out wildly irresponsible actions. These included, according to a source close to Mattis, the belief that we should immediately attack North Korea (during the early days of his intemperate Twitter campaign against that country). In each of these instances, the cerebral, seasoned Mattis would adopt what became an approach emulated by many in Trump’s cabinet. He would hear out the president’s late-night rant and then, to defuse the issue, promise to think about it and ask to meet the next day to discuss it. Often by then Trump’s “temperature had gone down a few degrees,” said one very senior Trump Pentagon official. “Or at least you could invite other people into the room—the calls late at night were often one on one—and ideally some of them were more rational and would help talk the president off the ledge.

for survival. However, as the business grows and new people join the firm, it’s impossible to know everyone’s name, let alone to have strong relationships with everyone. The kind of super-direct challenges that are easy when people know each other well become difficult. Not wanting to lose the friendly culture of the early days, many hesitate to speak up when they see problems, backing off of Challenge Directly and retreating to Ruinous Empathy. Because Obnoxious Aggression is more effective than Ruinous Empathy, that kind of behavior has an advantage; people who behave badly begin to win, rising in the company. When confronted with a powerful jerk, many people retreat to Manipulative Insincerity, more out of instinctive self-protectiveness than intentional wrongdoing. In this kind of environment, there’s an incentive to retreat to Manipulative Insincerity in front of those who are more senior to them, and resort to Obnoxious Aggression with those who are less powerful. The culture becomes toxic—many kissing up and

By drawing on Taylor and Arendt, I have made alternative claims for the visioning process: that it is a necessary and powerful way for groups of staff to exercise freedom together, of imagining a new future, but that it is a temporary and partial process which cannot map out all aspects of knowing how to take the next steps. As generalisations, such statements only take us so far in knowing how to act. Rather, it is incumbent upon staff in organisations continuously to look for ways to discuss, argue over, rework and functionalise these idealisations. I am arguing that change is not something which can be just designed and prescribed by senior managers in an idealised strategy process, but is happening every day in every department and unit in the organisation. Being open to what the organisation is already becoming allows for the possibility of the practical implications of a visioning process to emerge. The dangers of not being open implies that we already know what’s best for the organisation irrespective of the variety of work environments where staff are already largely doing their best to make things work. It then has the potential for bullying and even violence, where by violence I take Arendt’s definition of the prevention of the necessary daily struggles over power.

The Razorbacks would play Duke, the NCAA champs in 1991 and 1992. Duke had a host of great players, but their star was Grant Hill, a consensus pick for national Player of the Year honors. The day before the championship, Richardson grew pensive. He was reasonably proud of his accomplishments, but something was nagging him. Richardson had been the underdog so long that despite his team’s yearlong national ranking, he still felt dispossessed. He found himself pondering one of Arkansas’s little-used substitutes, a senior named Ken Biley. Biley was an undersized post player who was raised in Pine Bluff. Neither of his parents had the opportunity to go to college, but every one of his fifteen siblings did, and nearly all graduated. “I had already learned that everybody has to play his role,” Biley says of his upbringing. As a freshman and sophomore, Biley saw some court time and even started a couple of games, but his playing time later evaporated and he lost faith. “Everyone wants to play, and when you don’t you get discouraged,” he says. On two occasions, he sat down with his coach and asked what he could do to earn a more important role. “I never demanded anything,” Biley says, “and he told me exactly what I needed to do, but we had so many good players ahead of me. Corliss Williamson, for one.” Nearly every coach, under the pressure of a championship showdown, reverts to the basic strategies that got the team into the finals. But Richardson couldn’t stop thinking about Biley, and what a selfless worker he had been for four years. The day before the championship game against Duke, at the conclusion of practice, Richardson pulled Biley aside. Biley had hardly played in the first five playoff games leading up to the NCAA title match—a total of four minutes. “I’ve watched how your career has progressed, and how you’ve handled not getting to play,” Richardson began. “I appreciate the leadership you’ve been showing and I want to reward you, as a senior.” “Thanks coach,” Biley said. He was unprepared for what came next. “You’re starting tomorrow against Duke,” Richardson said. “And you’re guarding Grant Hill.” Biley was speechless. Then overcome with emotion. “I was shocked, freaked out!” Biley says. “I hadn’t played much for two years. I just could not believe it.” Biley had plenty of time to think about Grant Hill. “I was a nervous wreck, like you’d expect,” he says. He had a restless night—he stared at the ceiling, sat on the edge of his bed, then flopped around trying to sleep. Richardson had disdained book coaches for years. Now he was throwing the book in the trash by starting a benchwarmer in the NCAA championship game.

This process uniquely identifies the impact of hidden causes, rather than merely exploring the factors that are readily apparent. RCA was created by Sakichi Toyoda, founder of Toyota Industries—who Forbes Magazine ranks as the 13th most influential businessman of all time and is often compared to Thomas Edison for his industry-redefining inventions. Toyoda developed a unique system to identify the (often inconspicuous) source of a problem, then implement solutions that prevent the problem from recurring. It was originally applied in the field of engineering, but has since been widely adopted in many industries. I became acquainted with this methodology as a strategy to find corporate solutions, back in my days as a Senior Database Architect. And upon first introduction, the psychologist in me instantly recognized its potential value in dealing with the cream cheese danish in my left hand. And the rest—was history.

Many could see that placing affirmative action onto a world of declining opportunity was little more than a zero-sum game—and most likely a fast track to further racial resentment. The problem, as Bayard Rustin put it in 1974, was overcoming the divisiveness of “Affirmative Action in an Age of Scarcity.” As Andrew Levison made the connection between the future of racial progress and the limits on economic opportunity in the New Yorker in 1974, “until progressives deal seriously with the idea of full employment and government guaranteed jobs, black representation in skilled jobs will remain a question of throwing a white carpenter out of work in order to employ a black, or making a Pole with seniority continue to tend the coke ovens while a black moves up to a better job.

Obama was apparently relying, at least in part, on intelligence disclosed more than a year earlier by a senior CIA official who, according to the Wall Street Journal, “told a meeting of utility company representatives in New Orleans that a cyberattack had taken out power equipment in multiple regions outside the U.S.”47 Later that year, CBS News identified one of the countries involved as Brazil, which reportedly suffered a series of attacks, one of which “affected more than three million people in dozens of cities over a two-day period” and knocked the world’s largest iron ore producer off-line, costing that company alone $7 million. The utility’s later assertion that the blackouts were caused by routine maintenance failures are difficult to credit.

Dear Amy: Eighteen years ago, I left my career to stay home. Now, I have two seniors heading to college and too much free time. I am happily married to a man who has a successful business and works from home. I have friends and volunteer, but I'm bored. I don't want to return to work full time because my youngest is still in school. I spend time thinking about small businesses I could start or jobs to apply for, but I can't seem to pick one and get going. How can I decide what to do and actually make it happen? In the Doldrums You don't need to map out the rest of your life right now; you need only to get unstuck. Start by applying for part-time jobs, any part-time job. It might take you a while to get something because you've been out of the workforce. If it were me, I'd try to work the lunch shift at a busy diner. The tiring workday, responsibilities and glancing interaction with people from all walks of life could be good for you and might inspire your next phase. Read "I Could Do Anything If I Only Knew What It Was: How to Discover What You Really Want and How to Get It," by Barbara Sher with Barbara Smith (Dell). The authors offer thoughtful and practical suggestions for getting unstuck. Amy's column appears seven days a

Instead, the thing that had captured my attention was this big metal column topped by…absolutely nothing. It was doing this in the parking lot of what I had to figure was the main supplier of off-campus food: a retro-fifties fast-food joint. Maybe it’s supposed to be some kind of art, I thought as I stared at the column. I was living in the big city now, after all. Public art happened. Not only that, it didn’t have to make sense. In fact, having it not make sense was probably a requirement. “They took it down for repairs,” a voice beside my suddenly said. I’m kind of embarrassed to admit this, but the truth is, I jumped about a mile. I’d been so mesmerized by the sight of that column extending upward into space, supporting empty air, that I’d totally lost track of all my soon-to-be-fellow students rushing by me. To this day, I can’t quite explain the fascination. But I’ve promised to tell you the 100 percent truth, which means I’ve got to include even the parts which make me appear less than impressive. “Huh?” Yes, all right, I know. Nowhere even near the list of incredibly clever replies. “They took it down for repairs,” the voice said again. “Took it down,” I echoed. By this time, I knew I was well on my way to breaking my own blending-in rule, big time. Sounding like a total idiot can generally be considered a foolproof method of getting yourself noticed. “The car that’s usually up there.” The guy--it was a guy; I’d calmed down enough to realize that--said. I snuck a quick glance at him out of the corner of my eye. First fleeting impression: tall and blond. The kind of muscular-yet-lanky build I’ve always been a sucker for. Faded jeans. Letterman jacket with just about every sport there was represented on it. Gotcha! I thought. BMOC. Big Man on Campus. This made me feel a little better for a couple of reasons. The first was that it showed my skills hadn’t abandoned me completely after all. I could still identify the players pretty much on sight. The second was that in my vast, though admittedly from-a-distance, experience of them, BMOCs have short attention spans for anyone less BOC than they are. Disconcerting and intense as it was at the moment, I could nevertheless take comfort in the fact that this guy’s unexpected and unnatural interest in me was also unlikely to last very long. “An old Chevy, I think,” he was going on now. “It’s supposed to be back soon, though. Not really the same without it, is it?” He actually sounded genuinely mournful. I was surprised to find myself battling back a quick, involuntary smile. He did seem to be more interesting than your average, run-of-the-mill BMOC. I had to give him that. Get a grip, O’Connor, I chastised myself. “Absolutely not,” I said, giving my head a semi-vigorous nod. That ought to move him along, I thought. You may not be aware of this fact, but agreeing with people is often an excellent way of getting them to forget all about you. After basking in the glow of agreement, most people are then perfectly content to go about their business, remembering only the fact that someone agreed and allowing the identity of the person who did the actual agreeing to fade into the background. This technique almost always works. In fact, I’d never known it not to. There was a moment of silence. A silence in which I could feel the BMOC’s eyes upon me. I kept my own eyes fixed on the top of the carless column. But the longer the silence went on, the more strained it became. At least it did on my side. This guy was simply not abiding by the rules. He was supposed to have basked and moved on by now.

I reached for the doorknob just as the doorbell sounded for the second time that afternoon. “What is this?” I said. “Grand Central Station?” I pulled the door open. Mark London was standing on the porch. At the sight of Alex, his face shuttered. “Sorry,” he said. “Bad timing.” “Nope,” Alex said cheerfully. He stepped around me, then past Mark, and moved to the edge of the porch. “Try not to be stupid, London. If I hear you’ve hurt her, I may feel compelled to do something macho like break both your arms. I’m a jock. We can do things like that, you know.” Then he sauntered down the porch and out into the rain. “So,” Mark said after a moment. “You guys kiss and make up or something?” “You are an idiot,” I said. “You know perfectly well he and Elaine are crazy for each other. He’s probably heading next door right now. If the only reason you’re here is to be a pain, you’d better watch out because I’m planning to slam the door in your face.” “Don’t,” Mark said suddenly. “Don’t make me go away, Jo.” I felt the breath back up in my lungs. “Just tell me what you want, London.” “To see you, for one thing,” Mark said explosively. “You’ve been avoiding me for weeks.” “I’ve been avoiding you!” I all but shouted. “Who stopped talking to me as soon as his award-winning articles came out? What happened? You got what you wanted so you didn’t need me anymore?” “I can’t believe you’d think that,” Mark said. “What am I supposed to think?” I said. “I don’t even know you!” “Stop,” Mark said suddenly. “Just stop.” With one quick motion he reached out and pulled me onto the porch and into his arms. “I didn’t come to fight. God, you feel good.” “I am not a pushover,” I mumbled against his chest. I felt, as well as heard, the rumble of his laughter. “No, I know you’re not.” He eased back, taking my face between his hands, running one thumb along my right cheekbone. “I know we don’t know each other very well,” he said. “That’s going to change, beginning now. I want to spend as much time with you as possible.” “What about what I want?” He kissed me then. Long and deep and slow. I felt my heart roll over inside my chest, then settle down to beat in time to his. “What do you want?” Mark said when the kiss was over. “I don’t know,” I confessed. If ever there was a moment for absolute truth, I figured now was the time. “Not altogether. But I’m pretty sure you’re a part of it.” His lips twitched, with suppressed laughter or irritation, I couldn’t quite tell. “When do you think you’ll know for sure?” “Are we going to stand here and play twenty questions all day? How the heck should I know?” He laughed then, the sound unlike anything I’d ever heard from him before. Open and joyous. “I think I’m going to enjoy the next few months,” he said. I smiled. “Just so long as you don’t mind a few surprises.

An old Chevy, I think,” he was going on now. “It’s supposed to be back soon, though. Not really the same without it, is it?” He actually sounded genuinely mournful. I was surprised to find myself battling back a quick, involuntary smile. He did seem to be more interesting than your average, run-of-the-mill BMOC. I had to give him that. Get a grip, O’Connor, I chastised myself. “Absolutely not,” I said, giving my head a semi-vigorous nod. That ought to move him along, I thought. You may not be aware of this fact, but agreeing with people is often an excellent way of getting them to forget all about you. After basking in the glow of agreement, most people are then perfectly content to go about their business, remembering only the fact that someone agreed and allowing the identity of the person who did the actual agreeing to fade into the background. This technique almost always works. In fact, I’d never known it not to. There was a moment of silence. A silence in which I could feel the BMOC’s eyes upon me. I kept my own eyes fixed on the top of the carless column. But the longer the silence went on, the more strained it became. At least it did on my side. This guy was simply not abiding by the rules. He was supposed to have basked and moved on by now. “You don’t have the faintest idea what I’m talking about, do you?” he said at last. I laughed before I quite realized what I’d done. “Not a clue,” I said, turning to give him my full attention for the very first time, an action I could tell right away spelled trouble. You just had to do it, didn’t you? I thought. He was even better looking when I took a better look. He flashed me a smile, and I felt my pulse kick up several notches. My brain knew perfectly well that that smile had not been invented just for me. My suddenly-beating-way-too-fast heart wasn’t paying all that much attention to my brain, though. “You must be new, then,” he commented. “I’d remember you if we’d met before.” All of a sudden, his face went totally blank. “I cannot believe I just said that,” he said. “That is easily the world’s oldest line.” “If it isn’t, it’s the cheesiest,” I said. He winced. “I’d ask you to let me make it up to you, but I’m thinking that would make things even worse.” “You’d be thinking right.” This time he was the one who laughed, the sound open and easy, as if he was genuinely enjoying the joke on himself. In retrospect I think it was that laugh that did it. That finished the job his smile had started. You just didn’t find all that many guys, all that many people, who were truly willing to laugh at themselves. “I’m Alex Crawford,” he said. “Jo,” I said. “Jo O’Connor.” At this Alex actually stuck out his hand. His eyes, which I probably don’t need to tell you were this pretty much impossible shade of blue, focused directly on my face. “Pleased to meet you, Jo O’Connor.” I watched my hand move forward to meet his, as if it belonged to a stranger and was moving in slow motion. At that exact moment, an image of the robot from the movie Lost in Space flashed through my mind. Arms waving frantically in the air, screaming, “Danger! Danger!” at the top of its inhuman lungs. My hand kept moving anyhow. Our fingers connected. I felt the way Alex’s wrapped around mine, then tightened. Felt the way that simple action caused a flush to spread across my cheeks and a tingle to start in the palm of my hand and slowly begin to work its way up my arm. To this day, I’d swear I heard him suck in a breath, saw his impossibly blue eyes widen. As if, at the exact same moment I looked up at him, he’d discovered something as completely unexpected as I had, gazing down. He released me. I stuck my hand behind my back. “Pleased to meet you, Jo O’Connor,” he said again. Not quite the way he had the first time.

Not to be rude or anything,” I said as I took a step back. This forced Alex to let go of my arms. Unfortunately it also resulted in me stomping on the feet of whoever was trying to get out behind me. “Hey, watch it,” I heard him say. “But I believe it’s traditional to let the first-period students exit the classroom before the second-period ones go in,” I went on. “I’m not going in,” Alex said simply. “I’m walking you to your next class. History, right?” Right, I thought. Right before I thought, This has absolutely got to stop. If I couldn’t nip whatever was happening with Alex Crawford in the bud, there was no telling where I’d end up, though it seemed a pretty safe bet that making a fool of myself would somehow be involved. “How do you even know where it is?” I asked, my tone aggressive. “What if it’s nowhere near where you have to be?” At this, the student behind me decided he’d waited long enough. He gave a quick shove. An action that sent me right back into Alex Crawford’s arms. “It doesn’t make a difference,” Alex said. My brain struggled for most of the rest of the day, but even then, I think it knew that my heart had won.

Well, go in,” said Pandora. “It’s open to the public.” “So, for once, we won’t have to destroy private property,” Uncle Mort said, opening the door. “Look how far we’ve come, gang—” A shriveled, bony fist punched him in the face. Since there wasn’t much force behind the blow, however, it just sort of shoved him off balance for a second. Uncle Mort rubbed his cheek, as if he’d been stung by a mosquito. “Ow.” “Don’t you dare come in here!” a little man in a bow tie and suspenders yelled. He stared out at them from behind a pair of humongous old-man glasses, his wispy white hairs quivering as he shouted. When the Juniors came in anyway, he got even angrier. “Don’t you dare take another step!” They took another step. “Don’t you dare—” “Turlington!” Pandora blared, holding up a balled fist of her own. “You shut that pie hole of yours or I’ll stuff it with a hearty slice of knuckle cobbler!” “Knuckle cobbler?” Lex whispered to Driggs. “Good name for a band,” he replied. The man almost fainted. “Pan—Pandora?” “Damn straight!” She puffed out her chest and trapped him up against the wall. “Now, you’re going to let these friends of mine bunk here for the evening, and you’re going to be real nice and real pleasant about it, and above all, you’re not even going to think of ratting us out. Got it?” “Yes, yes,” he said, shaking. “Whatever you need. I think I might even have some pillows and blankets left over from the last overnight camp, in the closet behind the—” Pandora karate-chopped the side of his head. The Juniors watched as he went down like a sack. “What’d you do that for?” Uncle Mort asked once the poor man stopped twitching. “He would have ratted,” Pandora said with confidence. “Old Turly was my partner for a brief stint back in our younger days. Thick as thieves, we were. But he’s a squirrelly bastard, I know that much.” “So are you,” Uncle Mort pointed out. “That’s why we were such good friends!” Uncle Mort stared at her for a moment more, then rubbed his eyes. “Okay. Fine. Make yourselves at home, kids. Just step right on over the unconscious senior citizen.

Sean had never stared into as many blank-eyed faces before. Throughout the high school civics talk, he felt as if he were speaking to the kids in a foreign language, one they had no intention of learning. Scrambling for a way to reach his audience, he ad-libbed, tossing out anecdotes about his own years at Coral Beach High. He confessed that as a teenager his decision to run for student government had been little more than a wily excuse to approach the best-looking girls. But what ultimately hooked his interest in student government was the startling discovery that the kids at school, all so different—jocks, nerds, preppies, and brains—could unite behind a common cause. During his senior year, when he’d been president of the student council, Coral Beach High raised seven thousand dollars to aid Florida’s hurricane victims. Wouldn’t that be something to feel good about? Sean asked his teenage audience. The response he received was as rousing as a herd of cows chewing their cud. Except this group was blowing big pink bubbles with their gum. The question and answer period, too, turned out to be a joke. The teens’ main preoccupation: his salary and whether he got driven around town in a chauffeured limo. When they learned he was willing to work for peanuts and that he drove an eight-year-old convertible, he might as well have stamped a big fat L on his forehead. He was weak-kneed with relief when at last the principal mounted the auditorium steps and thanked Sean for his electrifying speech. While Sean was politically seasoned enough to put the morning’s snafus behind him, and not worry overmuch that the apathetic bunch he’d just talked to represented America’s future voters, it was the high school principal’s long-winded enthusiasm, telling Sean how much of an inspiration he was for these kids, that truly set Sean’s teeth on edge. And made him even later for the final meeting of the day, the coral reef advisory panel.

Different leaders experience the whirlwind in different ways. A senior executive with one of the world’s largest home-improvement retailers describes it this way: “We don’t have dragons swooping down and knocking us off our priorities. What we have are gnats. Every day we have gnats getting in our eyes, and when we look back over the last six months, we haven’t accomplished any of the things we said we were going to.” You’ve almost certainly found yourself facing the whirlwind when you were trying to explain a new goal or strategy to someone who works for you. Can you remember the conversation? Your mind is centered clearly on the goal and you are explaining it in easy-to-understand terms. But, while you’re talking, the person you are talking to is backing slowly out of the room, all the while nodding and reassuring you, but trying to get back to what they would call the real work, another name for the whirlwind. Is that employee fully engaged in achieving that goal? Not a chance. Is he trying to sabotage your goal or undercut your authority? No. He’s just trying to survive in his whirlwind.

You’re teaching nursing?” he asked, surprised. She nodded. “I’ve been doing that for the past year or so. Turns out I like it.” “My new sister-in-law, Shelby—she’s a student there, in nursing. Cutest thing you’ll ever see. Best thing that ever happened to Luke. Any chance you know her?” “What year is she in?” Franci asked. “First year. She got married in her first semester because Paddy and Colin were done with their deployments—she waited for all the Riordans to be available. She’s way younger than Luke and is just starting college.” Franci tilted her head and smiled, thinking how sweet it was that cranky, womanizing old Luke ended up with a sweet young girl who was determined to get an education. “I’m pretty sure I haven’t met Luke’s wife. Most of the freshmen are stuck in liberal-arts courses the first year. I teach one medical-surgical course and one that boils down to charting ER patients. I’m just one of many instructors. Mostly, I teach juniors and seniors. I share an office on campus with another nursing instructor and I only teach a couple of days a week. Except for meetings, of which there are too many.” “You never did go for the meetings,” he said with a smile. “I’ll have to tell Shelby to introduce herself. You’ll love her. You’ll—” “One thing at a time, all right?” Franci asked patiently.

The week before Notes Day, all facilitators attended a training session to help them keep each meeting on track and make sure that everyone—the outgoing, the laid-back, and everyone in between—was heard from. Then, to make sure something concrete emerged, the Working Group designed a set of “exit forms” to be filled out by each session’s participants. Red forms were for proposals, blue forms were for brainstorms, and yellow forms were for something we called “best practices”—ideas that were not action items per se but principles about how we should behave as a company. The forms were simple and specific: Each session got its own set, tailored specifically to the topic at hand, that asked a specific question. For example, the session called “Returning to a ‘Good Ideas Come from Anywhere’ Culture,” had blue exit forms topped with this header: Imagine it’s 2017. We’ve broken down barriers so that people feel safe to speak up. Senior employees are open to new processes. What did we do to achieve this success? Underneath that question were boxes in which attendees could pencil in three answers. Then, after they wrote a general description of each idea, they were asked to go a few steps further. What “Benefits to Pixar” would these ideas bring? And what should be the “Next Steps” to make them a reality? Finally, there was space provided to specify “Who is the best audience for this idea?” and “Who should pitch this idea?

First Week of January 2013 Continuation of my Message to Andy (part 5)   Hi Andy, Are you back from your Tasmanian rowing expedition? Did your team win? I hope so. If I remember correctly, you were always an excellent rower and your teammates at Daltonbury Hall venerated your feathering mastery. I’d love to hear your adventures.☺   Back To My OBSS Escapades   As we headed to Jules’ makeshift office (a classroom temporarily converted), Kim was overtly skittish. He had surmised we would be consigned to cleaning the OBSS lavatories as punishment for our playful misdemeanour. I assured the teenager that that wouldn’t be the case; a more propitious outcome would be in order. Yet, he continued to brood, blaming me for my impertinence. Instead of arguing with him, I kept silent.               I couldn’t help but notice a sardonic smug on Jules’ handsome face when we entered. “Young, will you keep watch outside while I have a word with this young man?” he instructed. I sat on a nearby bench, waiting my turn. Minutes passed, and I needed to use the restroom. I wasn’t sure if I should leave, in the event I would be called upon, but I decided to go. Just as I was finishing my business, I heard a commotion outside. In states of disarray, my leader and tent-mate were being escorted out of the office by a couple of burly guards from the senior officer’s HQ. I was shocked to witness such an unanticipated occurrence. For a brief moment, Kim looked my direction before they marched into the darkness. The unforgettable terror on his face was of a man about to be hanged. It didn’t take long for rumours to circulate around camp that the two were caught red-handed doing unspeakable things to one another. Yet, none of the gossipmongers could provide a definitive account. The next day, Jules and Kim were gone. They had both been hastily expelled without having a chance to say goodbye. My three remaining days at OBSS, I was flummoxed. It was my final evening in Singapore when the truth came to light. My ex-OBSS leader was coming out of a bar in Bugis Street when I stumbled upon him. It was then that I heard the entire narrative from the horse’s mouth.

You quit? I thought you said it was too dangerous to quit, Alex. You said people who try to get out die." "I almost did. If it weren't for Gary Frankel, I probably wouldn't have made it. . . ." "Gary Frankel?" The nicest, geekiest guy in school? For the first time I scan Alex's face and see a faint, new scar above his eye and nasty ones by his ear and neck. "Oh, God! W-what did they d-do to you?" He takes my hand and places it on his chest. His eyes are intense and dark, like they were the first time I noticed him in the parking lot that first day of school senior year. "It took me a long time to realize I needed to fix everything The choices I made. The gang. Bein' beaten to within an inch of my life and branded like cattle was nothin' compared to losin' you. If I could take back every word I said in the hospital, I would. I thought if I pushed you away, I'd be protectin' you from what happened to Paco and my dad." He looks up and his eyes pierce mine. "I'll never push you away again, Brittany. Ever. I swear." Beaten? Branded? I'm feeling sick to my stomach and tears sting my eyes. "Shh." He puts his arms around me, rubbing his hands across my back. "It's all right. I'm okay," he chants over and over again, his voice catching.

Although a partner’s compensation depends in large part on the amount of business he brings to the Firm, no one goes out to knock on doors. The Firm waits for the phone to ring. And ring it does, not because McKinsey sells, but because McKinsey markets. It does this in several different ways, all of them designed to make sure that on the day a senior executive decides she has a business problem, one of the first calls she makes is to the local office of McKinsey. The Firm produces a steady stream of books and articles, some of them extremely influential, such as the famous In Search of Excellence by Peters and Waterman.* McKinsey also publishes its own scholarly journal, The McKinsey Quarterly, which it sends gratis to its clients, as well as to its former consultants, many of whom now occupy senior positions at potential clients. The Firm invites (and gets) a lot of coverage by journalists. Many McKinsey partners and directors are internationally known as experts in their fields.

Emma Sulkowicz, the Columbia University student who made waves as an activist against sexual assault, ended her school year as she began it: carrying a mattress. Ms. Sulkowicz carried her mattress around campus throughout her senior year to raise awareness to her school’s handling of sexual assault. On Tuesday, she brought it with her to her graduation ceremony, and walked with it during the processional. Four fellow female graduates helped her carry the mattress as she walked across the stage to cheers from the audience. Ms. Sulkowicz has said she was raped in her dorm by a classmate who was later cleared of the crime in what she said was a flawed university disciplinary proceeding. She has spent approximately the past nine months carrying her mattress on campus as part of a school-sanctioned art project, “Mattress Performance (Carry That Weight),” vowing to carry it as long as she and the accused student attend the same school. The project sparked debate on and off campus. In January, Ms. Sulkowicz was the guest of New York Sen. Kirsten Gillibrand at President Barack Obama’s State of the Union address. The accused student, Paul Nungesser, and Ms. Sulkowicz both graduated Tuesday. Mr. Nungesser has said he didn’t rape Ms. Sulkowicz and last month filed a lawsuit in Manhattan federal court against Columbia for allowing what he says is sustained harassment against him. As part of the lawsuit, his attorney requested that Columbia bar Ms. Sulkowicz from carrying the mattress at graduation. The school almost did. On Monday, it sent out graduation guidelines that said: “Graduates should not bring into the ceremonial area large objects which could interfere with the proceedings or create discomfort to others in close, crowded spaces shared by thousands of people.” Students saw the guidelines as a reference to Ms. Sulkowicz, they said. But she showed up on Tuesday, mattress in hand. Some students wore red tape on their graduation caps in solidarity with Ms. Sulkowicz, referencing No Red Tape, Columbia’s anti-sexual-assault activist group. Mr. Nungesser’s attorney, Andrew Miltenberg, criticized Columbia. “Once again, Columbia has irresponsibly allowed Ms. Sulkowicz to create a spectacle, the purpose of which is to vilify and humiliate Mr. Nungesser,” Mr. Miltenberg said. “Shame on Columbia for forcing the entire class of 2015 to bear silent witness to the victimization of Mr. Nungesser, on a day set aside to celebrate their academic achievements.” Ms. Sulkowicz, who graduated magna cum laude, and her

Dude,” he said, adopting the modified surfer patois that binds together much of the more youthful cadre of senior management. “You can’t take me out. This place is nothing without a planning operation that understands and is dedicated to the day to day. Give me a chance to exercise my chops and demonstrate my added value. Besides, I’m no lawyer. I’m no beancounter. I’m a Wharton grad, did six years at KPMG. I was instrumental in the transaction that produced this acquisition, for chrissake. At some point we’re going to need to grow revenue, not just cut costs. That’s when what I do really kicks in.

Not present at Supreme Headquarters when the news of the Israeli air strikes arrived, Nasser also welcomed the opening of hostilities and believed the tide would soon turn. Nevertheless, by 10:00—the height of the second wave—when the air force claimed to have downed 161 Israeli bombers, Nasser became suspicious. He tried contacting ‘Amer, but received no reply; Sidqi Mahmud was also unreachable. One of the few men who would have told him the truth, Anwar Sadat, had secluded himself at home. Entering headquarters at 11:00, Sadat heard from Soviet ambassador Pojidaev and from other senior officers of the full extent of Egypt’s disaster. “I just went home and stayed in for days,” he wrote, unable to watch the “crowds…chanting, dancing, and applauding the faked-up victory reports which our mass media put out hourly.

Generally speaking, of course, any pursuit of art in camp was somewhat grotesque. I would say that the real impression made by anything connected with art arose only from the ghostlike contrast between the performance and the background of desolate camp life. I shall never forget how I awoke from the deep sleep of exhaustion on my second night in Auschwitz—roused by music. The senior warden of the hut had some kind of celebration in his room, which was near the entrance of the hut. Tipsy voices bawled some hackneyed tunes. Suddenly there was a silence and into the night a violin sang a desperately sad tango, an unusual tune not spoiled by frequent playing. The violin wept and a part of me wept with it, for on that same day someone had a twenty-fourth birthday. That someone lay in another part of the Auschwitz camp, possibly only a few hundred or a thousand yards away, and yet completely out of reach. That someone was my wife.

Eisenhower had run the Army; he knew all the ways decision making can go off the rails, and insisted on collective debate precisely to prevent senior officials from freelancing, or putting their departmental interests first. For all the formal machinery, Eisenhower was very literally the commander in chief, making the key decisions himself and monitoring closely how they were carried out. Even years after D-Day, when critics needled him for not being on the front lines with the invading forces, he retorted, “I planned it and took responsibility for it. Did you want me to unload a truck?

Are you honestly going to let these people keep turning in something they bought in 1987 for the rest of their lives?” “Well,” someone said after a collective shrug, “what’s the alternative?” “I just told you the alternative!” Main declared. “Our ninety-day return policy. I think that you will agree that three months is more than enough time to figure out if something is defective. Is that really too much to ask of your customers?” “Guests,” Target’s senior VP said, forcefully pronouncing the word. “Huh?” Main said, mentally replaying his previous sentence. “Which guests?” “You said customers. But at Target we don’t think of our visitors that way. We consider them guests and we treat them as such.

As assistant director of programs, Anne was struggling with how to get more food out where it was needed. "Donors love pictures of cute little kids having snacks at school," she said. "And they support meal programs for seniors. But nobody's lining up to say, Gee, I want to put food in the cupboard for really poor black mothers who use drugs; I want to buy groceries for everyone living in the projects. Very few donors trust poor people enough to just give away food without conditions." Anne held a dim view of charity kitchens that kept poor people waiting in line two or three times a day just to get a meal ladled out. "They're convenient for staff," she said, "but they take away people's dignity, and they reinforce dependency. They're about control." In addition, she said, institutional meal programs, such as those in school lunchrooms, tended to provide unhealthy food that was fast to make—bologna sandwiches on white bread, instant mashed potatoes, canned fruit cocktail.

In 2009, School Administrator magazine asked Hall to relate her “biggest blooper.” It was, she said, “when a staff member planned a team-building exercise at our senior team retreat to play miniature golf at day’s end, only to find out it was actually 18 holes of regular night golf. Most of us were not golfers and were not happy with the surprise.” Her blunder, in other words, was leaving the details in the hands of an underling.

Sheila was a formidable advocate for her agency and its insurance fund, savvier about politics and the media than any of us. So despite my objections, the FDIC orchestrated a deal that let WaMu default on its creditors. Shareholders and subordinated debt holders were mostly wiped out, which was understandable. But senior debt holders were exposed to serious haircuts as well. The price of WaMu’s senior debt traded at only 25 cents on the dollar the next day, Friday, September 26.

She had spent the last six months of her senior year counting down the days, literally wrote the number on a jotter next to her bed every morning. She thought once she’d escaped that prison, her life would suddenly become fantastic, but it hadn’t turned out that way.