“
It's a funny thing about life, once you begin to take note of the things you are grateful for, you begin to lose sight of the things that you lack.
”
”
Germany Kent
“
Let your life reflect the faith you have in God. Fear nothing and pray about everything. Be strong, trust God's word, and trust the process.
”
”
Germany Kent
“
How to win in life:
1 work hard
2 complain less
3 listen more
4 try, learn, grow
5 don't let people tell you it cant be done
6 make no excuses
”
”
Germany Kent
“
Live your life in such a way that you'll be remembered for your kindness, compassion, fairness, character, benevolence, and a force for good who had much respect for life, in general.
”
”
Germany Kent
“
Advice to my younger self:
1 Start where you are with what you have
2 Try not to hurt other people
3 Take more chances
4 If you fail, keep trying
”
”
Germany Kent
“
I fear just one thing : Money! Greed
was what motivated Judas to sell Jesus
”
”
Mother Teresa
“
Don't hang out with people who are:
Ungrateful
Unhelpful
Unruly
Unkindly
Unloving
Unambitious
Unmotivated
or make you feel...
Uncomfortable
”
”
Germany Kent
“
Never judge someone's character based on the words of another. Instead, study the motives behind the words of the person casting the bad judgment. An honest woman can sell tangerines all day and remain a good person until she dies, but there will always be naysayers who will try to convince you otherwise. Perhaps this woman did not give them something for free, or at a discount. Perhaps too, that she refused to stand with them when they were wrong — or just stood up for something she felt was right. And also, it could be that some bitter women are envious of her, or that she rejected the advances of some very proud men. Always trust your heart. If the Creator stood before a million men with the light of a million lamps, only a few would truly see him because truth is already alive in their hearts. Truth can only be seen by those with truth in them. He who does not have Truth in his heart, will always be blind to her.
”
”
Suzy Kassem (Rise Up and Salute the Sun: The Writings of Suzy Kassem)
“
Positive thinking is powerful thinking. If you want happiness, fulfillment, success and inner peace, start thinking you have the power to achieve those things. Focus on the bright side of life and expect positive results.
”
”
Germany Kent
“
Embrace who you are and your divine purpose. Identify the barriers in your life, and develop discipline, courage and the strength to permanently move beyond them, and keep moving forward.
”
”
Germany Kent
“
5 Ways To Build Your Brand on Social Media:
1 Post content that add value
2 Spread positivity
3 Create steady stream of info
4 Make an impact
5 Be yourself
”
”
Germany Kent
“
[Greens] don't come through the back door the same as other groceries. They don't cower at the bottom of paper bags marked 'Liberty.' They wave over the top. They don't stop to be checked off the receipt. They spill out onto the counter. No going onto shelves with cans in orderly lines like school children waiting for recess. No waiting, sometimes for years beyond the blue sell by date, to be picked up and taken from the shelf. Greens don't stack or stand at attention. They aren't peas to be pushed around. Cans can't contain them. Boxed in they would burst free. Greens are wild. Plunging them into a pot took some doing. Only lobsters fight more. Either way, you have to use your hands. Then, retrieving them requires the longest of my mother's wooden spoons, the one with the burnt end. Swept onto a plate like the seaweed after a storm, greens sit tall, dark, and proud.
”
”
Georgia Scott (American Girl: Memories That Made Me)
“
Do you want to spend the rest of your life selling sugared water or do you want a chance to change the world?
”
”
Steve Jobs
“
The principles underlying propaganda are extremely simple. Find some common desire, some widespread unconscious fear or anxiety; think out some way to relate this wish or fear to the product you have to sell; then build a bridge of verbal or pictorial symbols over which your customer can pass from fact to compensatory dream, and from the dream to the illusion that your product, when purchased, will make the dream come true. They are selling hope.
We no longer buy oranges, we buy vitality. We do not just buy an auto, we buy prestige. And so with all the rest. In toothpaste, for example, we buy not a mere cleanser and antiseptic, but release from the fear of being sexually repulsive. In vodka and whisky we are not buying a protoplasmic poison which in small doses, may depress the nervous system in a psychologically valuable way; we are buying friendliness and good fellowship, the warmth of Dingley Dell and the brilliance of the Mermaid Tavern. With our laxatives we buy the health of a Greek god. With the monthly best seller we acquire culture, the envy of our less literate neighbors and the respect of the sophisticated. In every case the motivation analyst has found some deep-seated wish or fear, whose energy can be used to move the customer to part with cash and so, indirectly, to turn the wheels of industry.
”
”
Aldous Huxley (Brave New World Revisited)
“
Some People..If you could buy them for what they are worth and sell them for what they think they are worth…You would never have to worry about money again.
”
”
Tim Kirkland
“
4 is the worst time to wake up, as anyone with the normal human sensitivities will tell you. Far too late to make a cup of tea or go back to sleep. Far too early to get up and do something constructive. There's nothing on television but arrogant evangelists and people selling acne solutions and motivational tapes. For me, base 12 philosophy aside, midnight is not the witching hour. 4:00 is.
”
”
Toni Jordan (Addition)
“
There is no shortcut for hard work that leads to effectiveness. You must stay disciplined because most of the work is behind the scenes.
”
”
Germany Kent
“
If a man called Christmas Day a mere hypocritical excuse for drunkenness and gluttony, that would be false, but it would have a fact hidden in it somewhere. But when Bernard Shaw says the Christmas Day is only a conspiracy kept up by poulterers and wine merchants from strictly business motives, then he says something which is not so much false as startling and arrestingly foolish. He might as well say that the two sexes were invented by jewellers who wanted to sell wedding rings.
”
”
G.K. Chesterton
“
Sell your materials but save your morals.
”
”
Amit Kalantri
“
any business that’s in business to sell you a cure is motivated not to focus on prevention
”
”
Derek Sivers (Anything You Want)
“
One of the dictums that defines our culture is that we can be anything we want to be – to win the neoliberal game we just have to dream, to put our minds to it, to want it badly enough. This message leaks out to us from seemingly everywhere in our environment: at the cinema, in heart-warming and inspiring stories we read in the news and social media, in advertising, in self-help books, in the classroom, on television. We internalize it, incorporating it into our sense of self. But it’s not true. It is, in fact, the dark lie at the heart of the age of perfectionism. It’s the cause, I believe, of an incalculable quotient of misery. Here’s the truth that no million-selling self-help book, famous motivational speaker, happiness guru or blockbusting Hollywood screenwriter seems to want you to know. You’re limited. Imperfect. And there’s nothing you can do about it.
”
”
Will Storr (Selfie: How We Became So Self-Obsessed and What It's Doing to Us)
“
...After all, the chief business of the American people is business. They are profoundly concerned with producing, buying, selling, investing and prospering in the world. I am strongly of the opinion that the great majority of people will always find these are the moving impulses of our life. But it is only those who do not understand our people, who believe that our national life is entirely absorbed by material motives. We make no concealment of the fact that we want wealth, but there are many other things that we want much more. We want peace and honor, and that charity which is so strong an element of all civilization. The chief ideal of the American people is idealism.
”
”
Calvin Coolidge
“
Excerpt from Ursula K Le Guin's speech at National Book Awards
Hard times are coming, when we’ll be wanting the voices of writers who can see alternatives to how we live now, can see through our fear-stricken society and its obsessive technologies to other ways of being, and even imagine real grounds for hope. We’ll need writers who can remember freedom – poets, visionaries – realists of a larger reality.
Right now, we need writers who know the difference between production of a market commodity and the practice of an art. Developing written material to suit sales strategies in order to maximise corporate profit and advertising revenue is not the same thing as responsible book publishing or authorship.
Yet I see sales departments given control over editorial. I see my own publishers, in a silly panic of ignorance and greed, charging public libraries for an e-book six or seven times more than they charge customers. We just saw a profiteer try to punish a publisher for disobedience, and writers threatened by corporate fatwa. And I see a lot of us, the producers, who write the books and make the books, accepting this – letting commodity profiteers sell us like deodorant, and tell us what to publish, what to write.
Books aren’t just commodities; the profit motive is often in conflict with the aims of art. We live in capitalism, its power seems inescapable – but then, so did the divine right of kings. Any human power can be resisted and changed by human beings. Resistance and change often begin in art. Very often in our art, the art of words.
I’ve had a long career as a writer, and a good one, in good company. Here at the end of it, I don’t want to watch American literature get sold down the river. We who live by writing and publishing want and should demand our fair share of the proceeds; but the name of our beautiful reward isn’t profit. Its name is freedom.
”
”
Ursula K. Le Guin
“
Freedom does not come with
terms and conditions
Don't let anyone ever
sell you that.
”
”
Anjum Choudhary
“
All businesses -- no matter if they make dog food or software -- don't sell products, they sell solutions.
”
”
Jay Samit (Disrupt You!: Master Personal Transformation, Seize Opportunity, and Thrive in the Era of Endless Innovation)
“
If I had to pick the single most powerful force in advertising and selling—the most important psychological trigger—I would pick honesty.
”
”
Joseph Sugarman (Triggers: 30 Sales Tools You Can Use to Control the Mind of Your Prospect to Motivate, Influence, and Persuade.)
“
You can sell anything to people if you know what motivates them.
”
”
E. Foster B.
“
One who is hungry for growth, doesn't requires motivation and training.. He just needs an opportunity...
”
”
honeya
“
I have not written for their pleasure... I have never flattered their opinions, nor their pride; nor will I. Neither will I make "Ladies' books" al dilettar le femine e la plebe. I have written from the fulness of my mind, from passion, from impulse, from many sweet motives, but not for their "sweet voices."
I know the precise worth of popular applause, for few scribblers have had more of it; and if I chose to swerve into their paths, I could retain it, or resume it. But I neither love ye, nor fear ye; and though I buy with ye and sell with ye, I will neither eat with ye, drink with ye, nor pray with ye.
”
”
Lord Byron
“
the husband decides he will motivate his wife to become more respectful by acting in unloving ways. This usually proves about as successful as trying to sell a pickup to an Amish farmer.
”
”
Emerson Eggerichs (Love and Respect: The Love She Most Desires; The Respect He Desperately Needs)
“
Unfortunately, a wife’s usual approach is to complain and criticize in order to motivate her husband to become more loving. This usually proves about as successful as trying to sell brass knuckles to Mother Teresa.
”
”
Emerson Eggerichs (Love and Respect: The Love She Most Desires; The Respect He Desperately Needs)
“
Some people make friends by wining and dining people with the sole objective of doing business with them. Once the usefulness goes, the friendship also goes. It is unfortunate because it is very shortsighted and insincere. One should keep in mind that just because a person is a friend it does not mean they are under an obligation to buy from you. In my career, I have acquired clients professionally and built friendships later, versus making friends with the intention of doing business. Sooner or later, people uncover the ulterior motive.
”
”
Shiv Khera (You Can Sell: Results are Rewarded, Efforts Aren't)
“
Selling is a sacred trust between buyer and seller.
”
”
Richie Norton
“
The price you will offer yourself to the world, is how much they will buy you.
”
”
Lailah Gifty Akita
“
Don't sell the warmer for an air conditioner just because its summer, for in winter, you will have to do the reverse.
”
”
Ikechukwu Izuakor (Great Reflections on Success)
“
If we were rational enough to judge what we are fed based on what we are fed, those in the business of selling us hope (i.e., public speakers, presidents, priests, etc.) wouldn't wear suits.
”
”
Mokokoma Mokhonoana
“
The first step in trying to get along with other people is to realize that each is doing what he wants to do. Examine his actions, uncover the motives for his acts, find out why he wants to do as he does. And, as we’ll see further along, this will give you the opportunity to earn his respect and cooperation to an extent that others can never obtain.
”
”
Harry Browne (The Secret of Selling Anything)
“
They cover
Those they want;
Themselves of course
And other criminals
Like them;
They sell an idealized lie
To earn something
And they throw
The others:
The innocents;
The pure;
The vulnerable;
The different;
They are not justice:
They are a clique
”
”
Jazalyn (vViIrRuUsS: I Never Forget)
“
And I see a lot of us, the producers, who write the books and make the books, accepting this--letting commodity profiteers sell us like deodorant, and tell us what to publish, what to write.
Books aren't just commodities; the profit motive is often in conflict with the aims of art. We live in capitalism. Its power seems inescapable--but then, so did the divine right of kings. Any human power can be resisted and changed by human beings. Resistance and change often begin in art. Very often in our art, the art of words.
”
”
Ursula K. Le Guin (Late in the Day: Poems 2010–2014)
“
I have made many life decisions that were strictly survival-driven, but never wealth-driven. In selling to private equity, I was motivated by a desire to develop an idea, a concept, a philosophy that was solid in its foundation into a global phenomenon to elevate the world.
”
”
Chip Wilson (Little Black Stretchy Pants)
“
In life, you are either buying or selling, leading or being led, and speaking or listening. You must know what you are buying and who are buying from, who you are following, or what it will lead to, and who is speaking to you or who you are listening to. If you get this you have got most of the things in life.
”
”
Aiyaz Uddin
“
The actor, writer, and director Woody Allen once said, “80% of success is just showing up!”
You Can Show Up By . . .
• Participating.
• Sharing ideas.
• Being dependable.
• Keeping your word.
• Taking the initiative.
• Volunteering to be of assistance.
• Being there when a friend needs you.
• Raising your hand and asking questions.
• Attending your children’s sporting events.
• Taking your place and claiming your space.
• Demonstrating that you have something to offer.
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
I’m so optimistic my blood type is B Positive!
”
”
DeWayne Owens
“
There are few things more important than being prepared—for an interview, an important meeting, selling your home, a new baby—the list goes on.
”
”
Susan C. Young (The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2))
“
So much can be learnt by observing motivations of our ancestors
”
”
Dharmendra Rai (Corporate Invisible Selling Behavioural Economics & More)
“
A balloon seller sells his breath till death to spread happiness, while he can't taste any of it.
”
”
Sujit Meher
“
any business that’s in business to sell you a cure is motivated not to focus on prevention.)
”
”
Derek Sivers (Anything You Want: 40 Lessons for a New Kind of Entrepreneur)
“
In business, if you can effectively sell the value of an idea, then it is easier to trade any valuable commodity.
”
”
Wayne Chirisa
“
You know the wolf in sheep’s clothing? He is the enticing offer to sell out. But selling out is not success; it is defeat in disguise. Do not be fooled by that hungry wolf.
”
”
Richelle E. Goodrich (Being Bold: Quotes, Poetry, & Motivations for Every Day of the Year)
“
Don't shy away from the fact that your product or service does less. Highlight it. Be proud of it. Sell it as aggressively as competitors sell their extensive feature lists.
”
”
Jason Fried (Rework)
“
Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
Life is pretty much a selling job. Whether we succeed or fail is largely a matter of how well we motivate the human beings with whom we deal to buy us and what we have to offer. Success
”
”
John C. Maxwell (Winning with People: Discover the People Principles that Work for You Every Time)
“
Be Brave. Bravery takes fortitude—put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid—if being brave were easy, more people would be. Just try it!
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
Jeremy Bentham argued that 'even in the best of times the great mass of citizens will most probably possess few resources other than their daily labour and, consequently, be always near indigence'. As long as working man was near indigence, hunger would remain an effective tool to goad him to labour. Bentham argued that an important task of government was to ensure conditions of deprivation, thereby guaranteeing that hunger would [be a constant motivation to work].
”
”
Linda McQuaig (Cult of Impotence: Selling the Myth of Powerlessness in the Global Economy)
“
Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
You can never learn Sales by reading books and watching videos, you can only get motivated by that.. To learn Sales (telesales) dial 300+ calls daily and (direct field sales) meet at-least 5 clients daily...
Only customers can teach u sales!
”
”
honeya
“
If you needed one million dollars and you had an idea worth one million dollars, but you did not have the opportunity to sell your idea to one person, you had better sell it for one dollar to one million people as simple as this. That is creativity.
”
”
Mohsen Estesnaei (Why Don’t you Target the Achilles' Heel of Amazon?: a start-up idea that can boom online selling)
“
I give you comfort. I give you peace. I give you joy. I give you hope. I give you life.”
Jesus kept talking to her.
“I give you strength. I give you love. I give you power. I give you Me.”
Jennifer started jumping up and down and hugging Jesus.
”
”
Sunshine Rodgers (After You)
“
Some, in an effort to protect and preserve the gospel message, have become like the guards in that museum, fueled by fear that it could be damaged or stolen if they are not vigilant in their watch. They have mistaken the good news for an ancient artifact that needs to be protected. But that is not its nature. This kingdom is a lot more like a tree. God is looking for gardeners, not guards. A guard is trained in a defensive stance of fear and suspicion. A gardener is motivated by love and creativity.
”
”
Shane Hipps (Selling Water by the River: A Book about the Life Jesus Promised and the Religion That Gets in the Way)
“
If someone is trying to sell you with only past credentials and older accolades without including present examples and up to date proof, you might be dealing with someone that is sharing expired information and does not have the up to date knowledge to help you.
”
”
Loren Weisman
“
Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you. These subliminal actions can create a subconscious feeling of unison and connection that demonstrate how much you have in common.
”
”
Susan C. Young (The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact (The Art of First Impressions for Positive Impact, #3))
“
...we should be honest about who we are and what we do. We should tell the truth about things, even when it doesn't sound good or feel good or sell well. It's not enhanced interrogation, it's torture. It's not an extrajudicial killing, it's murder. We should call things by their real names. I'm just saying, look for the truth. Look past the slogans and the spin and what people say their motivations are. Look at what they are actually trying to do, at the world they really want to create, and once you know the truth about them, if you still want to stand with them... go ahead.
”
”
Syed M. Masood (The Bad Muslim Discount)
“
A lesson any writer can use. Don’t be afraid. That simple; don’t let them scare you. There’s nothing they can do to you. If they kick you out of films, do TV. If they kick you out of TV, write novels. If they won’t buy your novels, sell short stories. Can’t do that, then take a job as a bricklayer. A writer always writes. That’s what he’s for. And if they won’t let you write one kind of thing, if they chop you off at the pockets in the market place, then go to another market place. And if they close of all the bazaars, then by God go and work with your hands till you can write, because the talent is always there. But the first time you say, “Oh, Christ, they’ll kill me!” then you’re done. Because the chief commodity a writer has to sell is his courage. And if he has none, he is more than a coward. He is a sellout and a fink and a heretic, because writing is a holy chore.
”
”
Harlan Ellison (Dangerous Visions)
“
Agents are motivated to take on clients based on the size of the advance they think they can get. If your project doesn’t command a sizable advance (at least five figures), then you may not be worth an agent’s time, and you’ll have to sell the project on your own. Do you have to “know someone” to get published? No,
”
”
Jane Friedman (Publishing 101)
“
Advertisers must spend more per person to advertise on popular TV shows relative to less popular shows, and those selling social products are willing to pay this premium to reach larger contiguous audiences. Taken to the extreme during major TV events like the Super Bowl, the majority of ads are selling social goods.31
”
”
Kevin Simler (The Elephant in the Brain: Hidden Motives in Everyday Life)
“
She was convinced that men didn’t give a damn about other people’s feelings and that they got away with whatever they wanted. Women couldn’t be trusted either. They were too weak to stand up for themselves, and they’d sell their bodies to get men to take care of them. If you were in trouble, they wouldn’t lift a finger to help you. This worldview manifested itself in the way Marilyn approached her colleagues at work: She was suspicious of the motives of anyone who was kind to her and called them on the slightest deviation from the nursing regulations. As for herself: She was a bad seed, a fundamentally toxic person who made bad things happen to those around her.
”
”
Bessel van der Kolk (The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma)
“
We have to be motivated by an inner intention instead of our external goals. Otherwise we'll be a slave to those goals and will miss out on the opportunity to truly express ourselves, create massive value and shift the planet. If you start a creative project like to write a book and you don't have an inner intention for why you are doing it then your mind will latch on to the need for a specific outcome and ask questions like "how can I write a book people will like'' or "what sells?". If you don't lead with an inner intention that is driving you forward and listening to the inspiring creativity of your heart then you will be victim to the external results and opinions of other people. If I was writing this book for an external result I wouldn't be able to do it. Instead everyday when I write I have a powerful intention for unfolding into more of what I am and creating a deeper connection with myself and the wisdom that is coming through. I want to see what I become more than I want to see what I get from it.
”
”
Kyle Cease (The Illusion of Money: Why Chasing Money Is Stopping You from Receiving It)
“
To Move from Woe to Wow with an Unhappy Customer. . . Apologize
• Thank your customer for raising the issue.
• Apologize sincerely–never argue.
• Own the problem, even if it is not your fault.
• Show genuine concern in your gestures, posture, and tone of voice.
• Take your customer at their word without questioning their motives or integrity.
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
But even if men wanted to read the truth about their condition, women would still be the decisive factor. Though both men and women read, women are in addition the big consumers. Since women do most of the buying, most advertising campaigns are aimed directly or indirectly at them. Since most Western papers are financed largely through advertising, they cannot risk displeasing women by their editorial content; the day on which they do so, they would hear from their advertisers in no uncertain terms. Men would not stand a chance, even if they wanted to publish independent opinions about women, of being published in any medium addressing both sexes, as the great majority do.
The same is true of television, financed as it is in most Western countries by advertisers, promoters, publicity aimed at consumers. Here too the editorial content must pass female censorship. It is not pre-censored, of course, but subject to a censorship which functions on the principle that the producer is done for if the product does not sell. The producer is therefore motivated to avoid catastrophe by censoring himself.
”
”
Esther Vilar (The Polygamous Sex)
“
Another miraculous transformation is the shift from a sales mentality to a service mentality. When we're motivated by the desire to sell, we're only looking out for ourselves. When we're motivated by the desire to serve, we're looking out for others. Since in the realm of consciousness, we only get to keep what we give away, a service mentality is a far more abundant attitude.
”
”
Marianne Williamson (A Return to Love: Reflections on the Principles of "A Course in Miracles")
“
Why read this book to find out how to win friends? Why not study the technique of the greatest winner of friends the world has ever known? Who is he? You may meet him tomorrow coming down the street. When you get within ten feet of him, he will begin to wag his tail. If you stop and pat him, he will almost jump out of his skin to show you how much he likes you. And you know that behind this show of affection on his part, there are no ulterior motives: he doesn’t want to sell you any real estate, and he doesn’t want to marry you. Did you ever stop to think that a dog is the only animal that doesn’t have to work for a living? A hen has to lay eggs, a cow has to give milk, and a canary has to sing. But a dog makes his living by giving you nothing but love.
”
”
Dale Carnegie (How To Win Friends and Influence People)
“
This is the time to trade in hope. Buy, sell, barter, distribute, exchange & spread hope. Promote so much hope that even the hope start hoping to establish a permanent residence in our minds.
Remember, the markets are under siege by armies of disbelief, distrust, doubt, fear, hopelessness, despair, discouragement & pessimism. The most efficient weapon & shield against this enemy is "the hope.
”
”
Shahenshah Hafeez Khan
“
I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.
Persistently Exceed All Customer Expectations
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
80% of people’s complaints are about situations that can be changed in one day.
The other 20% are about real complaints that can’t be changed, and then what does complaining about it do?
So you’re unhappy about the situation you’re in? Change it. Now. Cut the ropes. Don’t text her back. Change your job. Learn a new skill. Sell your house and move to a new city. Start over. Get healthy, start running. Or play tennis. Or anything that gets you moving. Cut out processed food. Cut out sugar.
Read books. Listen to audiobooks. Or watch YouTube videos.
You live in a time where there are zero excuses. You can do anything you want! You want a new life? Well, you can have it? But no one will hand it to you on a silver plate, you will have to stand up from that couch and go get it yourself. Because no one else cares. No one cares about how you live your life but you.
”
”
Charlotte Eriksson (He loved me some days. I'm sure he did: 99 essays on growth through loss)
“
Never stop loving,
never stop evolving,
never stop existing,
never give up,
never resist to change
never lie,
never stop telling truth,
never stop trusting,
never stereotype,
never judge,
never cheat,
never be manipulated,
never be enslaved,
never stop learning,
never stop improving,
never stop moving,
never stop kicking,
never stop innovating,
never be shy,
never conceal facts,
never obstruct justice,
never fight for no reason,
never stop craving for knowledge,
never stop keeping your head up,
never stop shooting for stars,
never sell yourself short,
never give promises you can't keep,
never stop complementing,
never stop thanking,
never stop appreciating life,
never stop being grateful,
never be dishonest,
never be a loser,
never stop working hard,
never stop dreaming,
never stop imagining,
never forget your past,
never think in the box,
never be arrogant,
never stop trying, and
never stop...
”
”
John Taskinsoy
“
From these definitions and axioms springs my central hypothesis: political parties in a democracy formulate policy strictly as a means of gaining votes. They do not seek to gain office in order to carry out certain preconceived policies or to serve any particular interest groups; rather they formulate policies and serve interest groups in order to gain office. Thus their social function—which is to formulate and carry out policies when in power as the government—is accomplished as a by-product of their private motive—which is to attain the income, power, and prestige of being in office.
This hypothesis implies that, in a democracy, the government always acts so as to maximize the number of votes it will receive. In effect, it is an entrepreneur selling policies for votes instead of products for money. Furthermore, it must compete for votes with other parties, just as two or more oligopolists compete for sales in a market.
”
”
Anthony Downs (Theories of Democracy: A Reader)
“
The clock in the kitchen chimed and Anna looked up. The first batch of cookies would be ready any moment; then it would be time to put it in another tray. After that, there were four different types of bread, krumkaker (she wouldn't fill them with cream in this heat), and at least two spice cakes to make. Her mother hated the idea of her baking cakes that might not sell ("The ingredients cost money"), but Anna knew people would want them, and they made a tidy profit off cakes. It was a win-win.
”
”
Jen Calonita (Conceal, Don't Feel)
“
In his best-selling book Emotional Intelligence, Daniel Goleman, behavioral and brain sciences writer for The New York Times, defines this capacity as “being able to motivate oneself and persist in the face of frustrations; to control impulse and to delay gratification; to regulate one’s moods and keep distress from swamping the ability to think. . . ”[2] We have only to place a negative qualifier before the “being able” in that sentence, as in “not being able,” and we arrive at a succinct description of the ADD personality.
”
”
Gabor Maté (Scattered Minds: The Origins and Healing of Attention Deficit Disorder)
“
What is the denunciation with which we are charged? It is endeavoring, in our faltering human speech, to declare the enormity of the sin of making merchandise of men,—of separating husband and wife,—taking the infant from its mother, and selling the daughter to prostitution,—of a professedly Christian nation denying, by statute, the Bible to every sixth man and woman of its population, and making it illegal for ‘two or three’ to meet together, except a white man be present! What is this harsh criticism of motives with which we are charged?
”
”
Dolen Perkins-Valdez (Wench)
“
I pledge always to demonstrate respect for myself. I pledge always to demonstrate respect for my peers. I pledge always to demonstrate respect for my teachers. I pledge always to demonstrate respect for every adult in my school. I pledge always to demonstrate respect for my parents. I pledge never to resort to fighting or uncontrollable arguing to solve my problems. I pledge never to use or sell drugs. I pledge never to join a gang. I pledge never to engage in criminal activity. I pledge always to strive to be the best young man that I can be.
”
”
Baruti K. Kafele (Motivating Black Males to Achieve in School and in Life)
“
Gabriel Duke. You are a complete hypocrite."
"A hypocrite? Me?"
"Yes, you. Mr. I-Know-a-Hidden-Tresaure-When-I-See-It. You said you know how to spot undervalued things. Undervalued people. And yet you persist in selling yourself short. If I'm the crown jewels in camouflage, you're a..." She churned the air with one hand. "... a diamond tiara."
He grimaced.
"Fine, you can be something manlier. A thick, knobby scepter. Will that suffice?"
"I suppose it's an improvement."
"For weeks, you've been insisting you haven't the slightest idea what it means to give a creature a loving home. 'I'm too ruthless, Penny. I'm only motivated by self-interest, Penny. I'm a bad, bad man, Penny.' And all this time, you've been running an orphanage? I could kick you."
"I'm not running an orphanage. I give the orphanage money. That's all."
"You gave them kittens."
"No, you gave them kittens."
"You sent them gifts at Christmas. Playthings and sweets and geese to be roasted for their dinner."
"It was the only business I could attend to on Christmas, and I don't like to waste the day. All the banks and offices are closed."
She skewered him with a look. "Really. You expect me to believe that?"
He pushed a hand through his hair. "What is your aim with this interrogation?"
"I want you to admit the truth. You are giving those children a home. A place of warmth and safety, and yes, even love. Meanwhile, you are stubbornly denying yourself all the same things."
"I can't be denying myself if it's something I don't want."
"Home isn't something a person wants. It's something every last one of us needs. And it's not too late for you, Gabriel." She gentled her voice. "You could have that for yourself.
”
”
Tessa Dare (The Wallflower Wager (Girl Meets Duke, #3))
“
Whatever your motivation for downsizing, you're going to love the benefits that come with this change. Let me highlight a few:
1. More money... in general a smaller home costs less to buy or rent and less to maintain.
2. Less time and energy spent cleaning and maintaining...
3. Better family bonding... A smaller home naturally brings family members into proximity, leading to their having more conversations and doing more things together.
4. Less environmental impact... using less energy and fewer natural resources.
5. Easier perpetuation of your minimalism...
6. Wider market to sell.
”
”
Joshua Becker (The Minimalist Home: A Room-by-Room Guide to a Decluttered, Refocused Life)
“
Thank you Neil, and to the givers of this beautiful reward, my thanks from the heart. My family, my agent, editors, know that my being here is their doing as well as mine, and that the beautiful reward is theirs as much as mine. And I rejoice at accepting it for, and sharing it with, all the writers who were excluded from literature for so long, my fellow authors of fantasy and science fiction—writers of the imagination, who for the last 50 years watched the beautiful rewards go to the so-called realists.
I think hard times are coming when we will be wanting the voices of writers who can see alternatives to how we live now and can see through our fear-stricken society and its obsessive technologies to other ways of being, and even imagine some real grounds for hope. We will need writers who can remember freedom. Poets, visionaries—the realists of a larger reality.
Right now, I think we need writers who know the difference between the production of a market commodity and the practice of an art. Developing written material to suit sales strategies in order to maximize corporate profit and advertising revenue is not quite the same thing as responsible book publishing or authorship. (Thank you, brave applauders.)
Yet I see sales departments given control over editorial; I see my own publishers in a silly panic of ignorance and greed, charging public libraries for an ebook six or seven times more than they charge customers. We just saw a profiteer try to punish a publisher for disobedience and writers threatened by corporate fatwa, and I see a lot of us, the producers who write the books, and make the books, accepting this. Letting commodity profiteers sell us like deodorant, and tell us what to publish and what to write. (Well, I love you too, darling.)
Books, you know, they’re not just commodities. The profit motive often is in conflict with the aims of art. We live in capitalism. Its power seems inescapable. So did the divine right of kings. Any human power can be resisted and changed by human beings. Resistance and change often begin in art, and very often in our art—the art of words.
I have had a long career and a good one. In good company. Now here, at the end of it, I really don’t want to watch American literature get sold down the river. We who live by writing and publishing want—and should demand—our fair share of the proceeds. But the name of our beautiful reward is not profit. Its name is freedom.
Thank you.
”
”
Ursula K. Le Guin
“
Do this and You’ll be Welcome Anywhere Why read this book to find out how to win friends? Why not study the technique of the greatest winner of friends the world has ever known? Who is he? You may meet him tomorrow coming down the street. When you get within ten feet of him, he will begin to wag his tail. If you stop and pat him, he will almost jump out of his skin to show you how much he likes you. And you know that behind this show of affection on his part, there are no ulterior motives: he doesn’t want to sell you any real estate, and he doesn’t want to marry you. Did you ever stop to think that a dog is the only animal that doesn’t have to work for a living?
”
”
Dale Carnegie (How to Win Friends and Influence People)
“
The portrait was stolen on 21 August 1911 and the Louvre was closed for an entire week to aid the investigation of the theft. French poet Guillaume Apollinaire, who had once called for the Louvre to be burnt down, was arrested and put in jail. Apollinaire tried to implicate his friend Pablo Picasso, who was also brought in for questioning, but both were later released and exonerated. At the time, the painting was believed to be lost forever, and it was two years before the real thief was discovered. Louvre employee Vincenzo Peruggia had stolen it by entering the building during regular hours, concealing himself in a broom closet and walking out with it hidden under his coat after the museum had closed. Peruggia was an Italian patriot, who believed Leonardo’s painting should be returned to Italy for display in an Italian museum. Peruggia may have also been motivated by a friend who sold copies of the painting, which would skyrocket in value after the theft of the original. After having kept the painting in his apartment for two years, Peruggia grew impatient and was finally caught when he attempted to sell it to the directors of the Uffizi Gallery in Florence. The painting was exhibited all over Italy and returned to the Louvre in 1913. Peruggia was hailed for his patriotism in Italy and served only six months in jail for the crime.
”
”
Peter Bryant (Delphi Complete Works of Leonardo da Vinci)
“
Mingle
• Be the connector—introduce people to each other who may not otherwise connect.
• Be a conversation fire starter; point out what people have in common as you are introducing them.
• Seek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell.
• Arrive early and stay late; connect with people before and after your event.
• Stretch beyond your comfort zone to speak with, sit with, and start conversations with people whom you do not know.
• Offer to refill someone’s drink or clear their plate.
• Encourage introductions: “There is someone whom I would love for you to meet . . .
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
Chiropractic: There are obviously a lot of different niches you could serve in this industry. But, let’s say for a moment that you serve the elderly demographic. You might think that they just want to be able to play a little more golf or keep up with their grandkids. Those things might be true and they’ll certainly admit to them. But if you go deeper, you’ll find that they want to be the envy of all of their friends who are falling apart. That’s the secret ego motivation that inspires them to find you. And further, they do NOT want to be put into a nursing home. That’s the secret fear that has them searching for you. Sell them abilities their friends don’t have and you’ll have them eating out of your hand.
”
”
Dan S. Kennedy (Magnetic Marketing: How To Attract A Flood Of New Customers That Pay, Stay, and Refer)
“
WHAT: Every single company and organization on the planet knows WHAT they do. This is true no matter how big or small, no matter what industry. Everyone is easily able to describe the products or services a company sells or the job function they have within that system. WHATs are easy to identify. HOW: Some companies and people know HOW they do WHAT they do. Whether you call them a “differentiating value proposition,” “proprietary process” or “unique selling proposition,” HOWs are often given to explain how something is different or better. Not as obvious as WHATs, many think these are the differentiating or motivating factors in a decision. It would be false to assume that’s all that is required. There is one missing detail: WHY: Very few people or companies can clearly articulate WHY they do WHAT they do. When I say WHY, I don’t mean to make money—that’s a result. By WHY I mean what is your purpose, cause or belief? WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care? When most organizations or people think, act or communicate they do so from the outside in, from WHAT to WHY. And for good reason—they go from clearest thing to the fuzziest thing. We say WHAT we do, we sometimes say HOW we do it, but we rarely say WHY we do WHAT we do. But not the inspired companies. Not the inspired leaders. Every single one of them, regardless of their size or their industry, thinks, acts and communicates from the inside out.
”
”
Simon Sinek (Start with Why: How Great Leaders Inspire Everyone to Take Action)
“
But as yet, the neighbourhood was shy to own the Railroad. One or two bold speculators had projected streets; and one had built a little, but had stopped among the mud and ashes to consider farther of it. A bran-new Tavern, redolent of fresh mortar and size, and fronting nothing at all, had taken for its sign The Railway Arms; but that might be rash enterprise—and then it hoped to sell drink to the workmen. So, the Excavators’ House of Call had sprung up from a beer shop; and the old-established Ham and Beef Shop had become the Railway Eating House, with a roast leg of pork daily, through interested motives of a similar immediate and popular description. Lodging-house keepers were favourable in like manner; and for the like reasons were not to be trusted. The general belief was very slow. There were frowzy fields, and cow-houses, and dunghills, and dustheaps, and ditches, and gardens, and summer-houses, and carpet-beating grounds, at the very door of the Railway. Little tumuli of oyster shells in the oyster season, and of lobster shells in the lobster season, and of broken crockery and faded cabbage leaves in all seasons, encroached upon its high places. Posts, and rails, and old cautions to trespassers, and backs of mean houses, and patches of wretched vegetation stared it out of countenance. Nothing was the better for it, or thought of being so. If the miserable waste ground lying near it could have laughed, it would have laughed it to scorn, like many of the miserable neighbours.
”
”
Charles Dickens (Dombey and Son)
“
Most people have heard of Mahatma Gandhi, the man who led India to independence from British rule. His life has been memorialized in books and film, and he is regarded as one of the great men in history. But did you know Gandhi did not start out as a great hero? He was born into a middle-class family. He had low self-esteem, and that made him reluctant to interact with others. He wasn’t a very good student, either, and he struggled just to finish high school. His first attempt at higher education ended in five months. His parents decided to send him to England to finish his education, hoping the new environment would motivate him. Gandhi became a lawyer. The problem when he returned to India was that he didn’t know much about Indian law and had trouble finding clients. So he migrated to South Africa and got a job as a clerk. Gandhi’s life changed one day while riding on a train in South Africa in the first-class section. Because of his dark skin, he was forced to move to a freight car. He refused, and they kicked him off the train. It was then he realized he was afraid of challenging authority, but that he suddenly wanted to help others overcome discrimination if he could. He created a new vision for himself that had value and purpose. He saw value in helping people free themselves from discrimination and injustice. He discovered purpose in life where none had existed previously, and that sense of purpose pulled him forward and motivated him to do what best-selling author and motivational speaker Andy Andrews calls “persist without exception.” His purpose and value turned him into the winner he was born to be,
”
”
Zig Ziglar (Born to Win: Find Your Success Code)
“
He had told Larry Ellison that his return strategy was to sell NeXT to Apple, get appointed to the board, and be there ready when CEO Gil Amelio stumbled. Ellison may have been baffled when Jobs insisted that he was not motivated by money, but it was partly true. He had neither Ellison’s conspicuous consumption needs nor Gates’s philanthropic impulses nor the competitive urge to see how high on the Forbes list he could get. Instead his ego needs and personal drives led him to seek fulfillment by creating a legacy that would awe people. A dual legacy, actually: building innovative products and building a lasting company. He wanted to be in the pantheon with, indeed a notch above, people like Edwin Land, Bill Hewlett, and David Packard. And the best way to achieve all this was to return to Apple and reclaim his kingdom.
”
”
Walter Isaacson (Steve Jobs)
“
The first port of call was the Americans. In 1974, an initial agreement was reached by which the US agreed to sell two reactors, as well as enriched uranium, to Iran. The scope of the arrangement was expanded further in 1975, when a $15 billion trade deal was agreed between the two countries, which included provision for Iran to purchase eight reactors from the United States at a fixed price of $6.4 billion.55 The following year, President Ford approved a deal that allowed Iran to buy and operate a US-built system that included a reprocessing facility that could extract plutonium from nuclear reactor fuel, and therefore enable Teheran to operate a ‘nuclear fuel cycle’. President Ford’s Chief of Staff had no hesitation in approving this sale: in the 1970s, Dick Cheney did not find it difficult to ‘figure out’ what Iran’s motivations were.
”
”
Peter Frankopan (The Silk Roads: A New History of the World)
“
A lesson any writer can use. Don’t be afraid. That simple; don’t let them scare you. There’s nothing they can do to you. If they kick you out of films, do TV. If they kick you out of TV, write novels. If they won’t buy your novels, sell short stories. Can’t do that, then take a job as a bricklayer. A writer always writes. That’s what he’s for. And if they won’t let you write one kind of thing, if they chop you off at the pockets in the market place, then go to another market place. And if they close off all the bazaars, then by God go and work with your hands till you can write, because the talent is always there. But the first time you say, “Oh, Christ, they’ll kill me!” then you’re done. Because the chief commodity a writer has to sell is his courage. And if he has none, he is more than a coward. He is a sellout and a fink and a heretic, because writing is a holy chore.
”
”
Harlan Ellison (Dangerous Visions)
“
Bucky was very clear that he felt there were two major areas of human endeavor that needed this prosperity understanding: politics and big business. Both of these fields are guilty in his mind of doing what is best for their personal goals rather than what is best for the well-being of all. I’m sure he would have acknowledged exceptions to this thought, but in general he felt human progress depended on these two areas changing their views on how to prosper. The welfare of others must become the driving motivation behind their efforts. Can you imagine politicians who always voted according to their inner guidance without any concern about what would get them reelected, or corporations that depended on the value of their product to boost sales without trying to sell people on why they have to buy it? There are many other selfmotivating problems that go with modern politics and big business. In
”
”
Phillip M. Pierson (Metaphysics of Buckminster Fuller: How to Let the Universe Work for You!)
“
I am interested in helping people to understand how to sell what it is they need to sell in a way that makes sense for both them and the investor. Over the years what I have been astounded that many artists and business people who produce theatre works consistently do not know how to go about funding their projects and moving them from one point to the other. There are many money sources around, but in many cases people who make theatre are not business minded to the point of developing the skills to mine money sources consistently. Ask yourself what is the motivation of this potential investor. Is it for financial return, is it for tax credit, is it just to help? or do they want to become a part of the entertainment business?
OK once you have discovered this then you need to think in terms of how do you present your case. This is what has come to be known in the world of investment as your “pitch deck.
”
”
Teddy Hayes (The Guerrilla Guide To Being A Theatrical Producer)
“
What is a “pyramid?” I grew up in real estate my entire life. My father built one of the largest real estate brokerage companies on the East Coast in the 1970s, before selling it to Merrill Lynch. When my brother and I graduated from college, we both joined him in building a new real estate company. I went into sales and into opening a few offices, while my older brother went into management of the company. In sales, I was able to create a six-figure income. I worked 60+ hours a week in such pursuit. My brother worked hard too, but not in the same fashion. He focused on opening offices and recruiting others to become agents to sell houses for him. My brother never listed and sold a single house in his career, yet he out-earned me 10-to-1. He made millions because he earned a cut of every commission from all the houses his 1,000+ agents sold. He worked smarter, while I worked harder. I guess he was at the top of the “pyramid.” Is this legal? Should he be allowed to earn more than any of the agents who worked so hard selling homes? I imagine everyone will agree that being a real estate broker is totally legal. Those who are smart, willing to take the financial risk of overhead, and up for the challenge of recruiting good agents, are the ones who get to live a life benefitting from leveraged Income. So how is Network Marketing any different? I submit to you that I found it to be a step better. One day, a friend shared with me how he was earning the same income I was, but that he was doing so from home without the overhead, employees, insurance, stress, and being subject to market conditions. He was doing so in a network marketing business. At first I refuted him by denouncements that he was in a pyramid scheme. He asked me to explain why. I shared that he was earning money off the backs of others he recruited into his downline, not from his own efforts. He replied, “Do you mean like your family earns money off the backs of the real estate agents in your company?” I froze, and anyone who knows me knows how quick-witted I normally am. Then he said, “Who is working smarter, you or your dad and brother?” Now I was mad. Not at him, but at myself. That was my light bulb moment. I had been closed-minded and it was costing me. That was the birth of my enlightenment, and I began to enter and study this network marketing profession. Let me explain why I found it to be a step better. My research led me to learn why this business model made so much sense for a company that wanted a cost-effective way to bring a product to market. Instead of spending millions in traditional media ad buys, which has a declining effectiveness, companies are opting to employ the network marketing model. In doing so, the company only incurs marketing cost if and when a sale is made. They get an army of word-of-mouth salespeople using the most effective way of influencing buying decisions, who only get paid for performance. No salaries, only commissions. But what is also employed is a high sense of motivation, wherein these salespeople can be building a business of their own and not just be salespeople. If they choose to recruit others and teach them how to sell the product or service, they can earn override income just like the broker in a real estate company does. So now they see life through a different lens, as a business owner waking up each day excited about the future they are building for themselves. They are not salespeople; they are business owners.
”
”
Brian Carruthers (Building an Empire:The Most Complete Blueprint to Building a Massive Network Marketing Business)
“
As Frances had learned to do in times of uncertainty, she created a project over which she had total control and began writing a book “Dedicated to the memory of Irving Thalberg as a tribute to his vision and genius.” How to Write and Sell Film Stories was written for “serious students of film technique.” She filled the straightforward textbook with anecdotes from her films and others’ to convey the lessons on the development of plot, motivation, and characters she had learned with Thalberg. She had come to believe that because of increased censorship and the limited number of adaptable plays and novels, “eighty percent of the motion pictures produced will be soon be stories written exclusively for the screen” and the time was right for a book on original screenplays. The audience for the book was immediate; universities ordered copies before it was published and it quickly went into several printings. The book led to her taking on an advice column on screen writing for Cinema Progress, a serious educational film magazine published by the American Institute of Cinematography based at the University of Southern California. She opened her house to roundtable discussions with students and sponsored a scenario contest with the winners serving as studio “apprentices.
”
”
Cari Beauchamp (Without Lying Down: Frances Marion and the Powerful Women of Early Hollywood)
“
I believe that social media, and the internet as a whole, have negatively impacted our ability to both think long-term and to focus deeply on the task in front of us. It is no surprise, therefore, that Apple CEO, Steve Jobs, prohibited his children from using phones or tablets—even though his business was to sell millions of them to his customers! The billionaire investor and former senior executive at Facebook, Chamath Palihapitiya, argues that we must rewire our brain to focus on the long term, which starts by removing social media apps from our phones. In his words, such apps, “wire your brain for super-fast feedback.” By receiving constant feedback, whether through likes, comments, or immediate replies to our messages, we condition ourselves to expect fast results with everything we do. And this feeling is certainly reinforced through ads for schemes to help us “get rich quick”, and through cognitive biases (i.e., we only hear about the richest and most successful YouTubers, not about the ones who fail). As we demand more and more stimulation, our focus is increasingly geared toward the short term and our vision of reality becomes distorted. This leads us to adopt inaccurate mental models such as: Success should come quickly and easily, or I don’t need to work hard to lose weight or make money. Ultimately, this erroneous concept distorts our vision of reality and our perception of time. We can feel jealous of people who seem to have achieved overnight success. We can even resent popular YouTubers. Even worse, we feel inadequate. It can lead us to think we are just not good enough, smart enough, or disciplined enough. Therefore, we feel the need to compensate by hustling harder. We have to hurry before we miss the opportunity. We have to find the secret that will help us become successful. And, in this frenetic race, we forget one of the most important values of all: patience. No, watching motivational videos all day long won’t help you reach your goals. But, performing daily consistent actions, sustained over a long period of time will. Staying calm and focusing on the one task in front of you every day will. The point is, to achieve long-term goals in your personal or professional life, you must regain control of your attention and rewire your brain to focus on the long term. To do so, you should start by staying away from highly stimulating activities.
”
”
Thibaut Meurisse (Dopamine Detox : A Short Guide to Remove Distractions and Get Your Brain to Do Hard Things (Productivity Series Book 1))
“
Sharon passed around a handout: "Triangle of Self-Actualization" by Abraham Maslow. The levels of human motivation. It resembled the nutrition triangle put out by the FDA, with five horizontal levels of multiple colors. I vaguely remembered it from my one college psychology course in the 1970's.
"Very applicable with refugees," Sharon said. "Maslow theorized that one could not move to a higher level until the prior level was satisfied. The first level, the triangle base, is physiological needs. Like food and water. Until a person has enough to eat and drink, that's all one would be concerned with."
I'd never experienced not being able to satisfy my thirst or hunger, but it sounded logical that that would be my only concern in such a situation. For the Lost Boys, just getting enough food and water had been a daily struggle. I wondered what kind of impact being stuck at the bottom level for the last fourteen years would have on a person, especially a child and teen.
"The second level is safety and security. Home. A sanctuary. A safe place."
Like not being shot at or having lions attack you. They hadn't had much of level two, either. Even Kakuma hadn't been safe. A refugee camp couldn't feel like home.
"The third level is social. A sense of belonging."
Since they'd been together, they must have felt like they belonged, but perhaps not on a larger scale, having been displaced from home and living in someone else's country.
"Once a person has food, shelter, family and friends, they can advance to the fourth level, which is ego. Self-esteem."
I'd never thought of those things occurring sequentially, but rather simultaneously, as they did in my life. If I understood correctly, working on their self-esteem had not been a large concern to them, if one at all. That was bound to affect them eventually. In what way remained to be seen. They'd been so preoccupied with survival that issues of self-worth might overwhelm them at first. A sure risk for insecurity and depression.
The information was fascinating and insightful, although worrisome in terms of Benson, Lino, and Alepho. It also made me wonder about us middle-and upper-class Americans. We seldom worried about food, except for eating too much, and that was not what Maslow had been referring to. Most of us had homes and safety and friends and family. That could mean we were entirely focused on that fourth level: ego. Our efforts to make ourselves seem strong, smart, rich, and beautiful, or young were our own kind of survival skill. Perhaps advancing directly to the fourth level, when the mind was originally engineered for the challenges of basic survival, was why Prozac and Zoloft, both antidepressants, were two of the biggest-selling drugs in America.
"The pinnacle of the triangle," Sharon said, "is the fifth level. Self-actualization. A strong and deeply felt belief that as a person one has value in the world. Contentment with who one is rather than what one has. Secure in ones beliefs. Not needing ego boosts from external factors. Having that sense of well-being that does not depend on the approval of others is commonly called happiness."
Happiness, hard to define, yet obvious when present. Most of us struggled our entire lives to achieve it, perhaps what had brought some of us to a mentoring class that night.
”
”
Judy A. Bernstein (Disturbed in Their Nests: A Journey from Sudan's Dinkaland to San Diego's City Heights)