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Come friends, it's not too late to seek a newer world.
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Alfred Tennyson
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When seeking guidance, don't ever listen to the tiny-hearted. Be kind to them, heap them with blessing, cajole them, but do not follow their advice.
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Clarissa Pinkola Estés (Women Who Run With the Wolves)
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The moon will guide you through the night with her brightness, but she will always dwell in the darkness, in order to be seen.
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Shannon L. Alder
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Even though your time on the job is temporary, if you do a good enough job, your work there will last forever.
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Idowu Koyenikan (Wealth for All: Living a Life of Success at the Edge of Your Ability)
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As human beings, not only do we seek resolution, but we also feel that we deserve resolution. However, not only do we not deserve resolution, we suffer from resolution. We don't deserve resolution; we deserve something better than that. We deserve our birthright, which is the middle way, an open state of mind that can relax with paradox and ambiguity.
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Pema Chödrön (When Things Fall Apart: Heart Advice for Difficult Times)
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If thou wouldst seek justice, thyself must be just.
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Stephen R. Lawhead (Hood (King Raven, #1))
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After all, when you seek advice from someone it's certainly not because you want them to give it. You just want them to be there while you talk to yourself.
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Terry Pratchett (Jingo (Discworld, #21; City Watch, #4))
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Consider non your superior, whatever their rank or station in life. Treat all fairly or they will seek revenge. Be careful with your money. Hold fast to your belief and others will listen." he continued at a slower pace, " of the affairs of love ... my only advice is to be honest. thats your most powerfull too to unlock a heart or gain forgiveness. that is all i have to say"Garrow to Roran p 64
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Christopher Paolini (Eragon (Inheritance, #1))
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When a man plays with your heart it is for one of two reasons: He knows he can or he is undecided.
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Shannon L. Alder
“
My advice,” I say, “don’t seek love from other people. Just love who you are enough that it won’t matter whether or not you find your Rochester.
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Krista Ritchie (Some Kind of Perfect (Calloway Sisters, #5))
“
You give a lot of great advice about what to do. Do you have any advice of what not to do?
Don’t do what you know on a gut level to be the wrong thing to do. Don’t stay when you know you should go or go when you know you should stay. Don’t fight when you should hold steady or hold steady when you should fight. Don’t focus on the short-term fun instead of the long-term fall out. Don’t surrender all your joy for an idea you used to have about yourself that isn’t true anymore. Don’t seek joy at all costs. I know it’s hard to know what to do when you have a conflicting set of emotions and desires, but it’s not as hard as we pretend it is. Saying it’s hard is ultimately a justification to do whatever seems like the easiest thing to do—have the affair, stay at that horrible job, end a friendship over a slight, keep loving someone who treats you terribly. I don’t think there’s a single dumbass thing I’ve done in my adult life that I didn’t know was a dumbass thing to do while I was doing it. Even when I justified it to myself—as I did every damn time—the truest part of me knew I was doing the wrong thing. Always. As the years pass, I’m learning how to better trust my gut and not do the wrong thing, but every so often I get a harsh reminder that I’ve still got work to do.
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Cheryl Strayed (Tiny Beautiful Things: Advice on Love and Life from Dear Sugar)
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We think that if we just meditated enough or jogged enough or ate perfect food, everything would be perfect. But from the point of view of someone who is awake, that’s death. Seeking security or perfection, rejoicing in feeling confirmed and whole, self contained and comfortable, is some kind of death. It doesn’t have any fresh air. There’s no room for something to come in and interrupt all that. We are killing the moment by controlling our experience.
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Pema Chödrön (When Things Fall Apart: Heart Advice for Difficult Times)
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Every fairy tale, it seems, concludes with the bland phrase "happily ever after." Yet every couple I have ever known would agree that nothing about marriage is forever happy. There are moments of bliss, to be sure, and lengthy spans of satisfied companionship. Yet these come at no small effort, and the girl who reads such fiction dreaming her troubles will end ere she departs the altar is well advised to seek at once a rational women to set her straight.
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Catherine Gilbert Murdock (Princess Ben)
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Seek opportunity, not security. A boat in the harbor is safe, but in time its bottom will rot out.
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H. Jackson Brown Jr. (The Complete Life's Little Instruction Book)
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If the reason people invest is to make money, then in seeking advice they are asking others to tell them how to make money. That idea has some element of naïveté.
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Benjamin Graham (The Intelligent Investor)
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Seek out positive people who have achieved the success you want to create in your own life. Remember the adage: “Never ask advice of someone with whom you wouldn’t want to trade places.
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Darren Hardy (The Compound Effect)
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In giving advice seek to help, not to please, your friend.
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”
Solon
“
I happen to believe that America is dying of loneliness, that we, as a people, have bought into the false dream of convenience, and turned away from a deep engagement with our internal lives—those fountains of inconvenient feeling—and toward the frantic enticements of what our friends in the Greed Business call the Free Market. We’re hurtling through time and space and information faster and faster, seeking that network connection. But at the same time we’re falling away from our families and our neighbors and ourselves. We ego-surf and update our status and brush up on which celebrities are ruining themselves, and how. But the cure won’t stick.
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Cheryl Strayed (Tiny Beautiful Things: Advice on Love and Life from Dear Sugar)
“
Take the case of courage. No quality has ever so much addled the brains and tangled the definitions of merely rational sages. Courage is almost a contradiction in terms. It means a strong desire to live taking the form of a readiness to die. 'He that will lose his life, the same shall save it,' is not a piece of mysticism for saints and heroes. It is a piece of everyday advice for sailors or mountaineers. It might be printed in an Alpine guide or a drill book. This paradox is the whole principle of courage; even of quite earthly or brutal courage. A man cut off by the sea may save his life if we will risk it on the precipice.
He can only get away from death by continually stepping within an inch of it. A soldier surrounded by enemies, if he is to cut his way out, needs to combine a strong desire for living with a strange carelessness about dying. He must not merely cling to life, for then he will be a coward, and will not escape. He must not merely wait for death, for then he will be a suicide, and will not escape. He must seek his life in a spirit of furious indifference to it; he must desire life like water and yet drink death like wine. No philosopher, I fancy, has ever expressed this romantic riddle with adequate lucidity, and I certainly have not done so. But Christianity has done more: it has marked the limits of it in the awful graves of the suicide and the hero, showing the distance between him who dies for the sake of living and him who dies for the sake of dying.
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G.K. Chesterton (Orthodoxy)
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He is your Father, and His role is to protect you; He will comfort you and guide you. He will feed you; He will carry you when you are weak. He will seek you out when you go astray; He will help you in times of trouble. He will not let your enemies go unpunished; He will cherish you like a father cherishes his daughter. When you fall, He will pick you up; when you don’t understand, He will always understand.
When you feel like life is weighing you down, He will lift you up. When you feel like giving up, He will encourage you to keep going. When you are sad, He will lighten your spirits. When you need advice, His line is open 24-7. When you feel unsafe, He will be your safety; when you are worried, He will be an ear to your concerns. When you feel burdened, offer your burden to Him and He will take it. Where you have been burnt, He will make you beautiful; where you hurt, He will heal. Whenever you feel lonely, He will always be with you.
Where others have not supported you, He will support you. When you feel discouraged, He will be your encouragement. Where you don’t know, He will tell you when the time is right. When you feel unloved, remember that He has always loved you.
You see limitations; God sees opportunities. You see faults; God sees growth. You see problems; God sees solutions. You see limitations; God sees possibilities. You see life; God sees eternity.
”
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Corallie Buchanan (Watch Out! Godly Women on the Loose)
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Mark glanced at his watch and sighed. "Look, I have to go, but I'm serious, Rose. Stay here. Stay out of trouble. Fight Strigoi if they come to you, but don't go seeking them blindly. And definitely leave the ghosts alone. "
It was a lot of advice to get in a grocery store, a lot of advice I wasn't sure I could follow.
”
”
Richelle Mead (Blood Promise (Vampire Academy, #4))
“
My son, be worthy of your noble name, worthily borne by your ancestors for over five hundred years. Remember it’s by courage, and courage alone, that a nobleman makes his way nowadays. Don’t be afraid of opportunities, and seek out adventures. My son, all I have to give you is fifteen ecus, my horse, and the advice you’ve just heard. Make the most of these gifts, and have a long, happy life.
”
”
Alexandre Dumas (The Three Musketeers)
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I don’t run for trains.” Snub your destiny. I have taught myself to resist running to keep on schedule. This may seem a very small piece of advice, but it registered. In refusing to run to catch trains, I have felt the true value of elegance and aesthetics in behavior, a sense of being in control of my time, my schedule, and my life. Missing a train is only painful if you run after it! Likewise, not matching the idea of success others expect from you is only painful if that’s what you are seeking. You stand above the rat race and the pecking order, not outside of it, if you do so by choice.
”
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Nassim Nicholas Taleb (The Black Swan: The Impact of the Highly Improbable)
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I've learned that most problems aren't rocket science, but when they are rocket science, you should ask a rocket scientist. In other words, I don't know everything, so I've learned to seek advice and counsel and to listen to experts.
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Scott Kelly (Endurance: A Year in Space, A Lifetime of Discovery)
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I never said it was easy to find your place in this world, but I’m coming to the conclusion that if you seek to please others, you will forever be changing because you will never be yourself, only fragments of someone you could be. You need to belong to yourself, and let others belong to themselves too. You need to be free and detached from things and your surroundings. You need to build your home in your own simple existence, not in friends, lovers, your career or material belongings, because these are things you will lose one day. That’s the natural order of this world. This is called the practice of detachment.
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Charlotte Eriksson (Empty Roads & Broken Bottles: in search for The Great Perhaps)
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The best advice I ever heard is, don’t take anyone else’s advice.” There’s power in this because it puts you in the conductor’s seat, right at “the controls” in your life. It doesn’t mean you should stop seeking information or outside input, it just means that you’re the one driving. You choose your own destination.
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Sherry Argov (Why Men Love Bitches: From Doormat to Dreamgirl-A Woman's Guide to Holding Her Own in a Relationship)
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Nixon to Clinton: "When seeking advice from people who are more experienced than you, tell them what you plan to do first, and then ask for their reaction. Don't ask for their advice, and then ignore it. That way you save on bruised feelings.
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Nancy Gibbs (The Presidents Club: Inside the World's Most Exclusive Fraternity)
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My advice to you, my violent friend, is to seek out gold and sit on it.
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John Gardner (Grendel)
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Write the following: "Private missive, from Lieutenant Master-Sergeant Field Quartermaster Pores, to Fist Kindly. Warmest salutations and congratulations on your promotion, sir. As one might observe from your advancement and, indeed, mine, cream doth rise, etc. In as much as I am ever delighted in corresponding with you, discussing all maner of subjects in all possible idioms, alas, this subject is rather more official in nature. In short, we are faced with a crisis of the highest order. Accordignly, I humbly seek your advice and would suggest we arrange a most private meeting at the earliest convenience. Yours affectionately, Pores." Got that, Himble?'
'Yes sir'
'Please read it back to me.'
'"Pores to Kindly meet in secret when?"'
'Excellent, Dispatch at once, Himble
”
”
Steven Erikson (The Crippled God (Malazan Book of the Fallen, #10))
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People can have the best of intentions when they tell their loved ones how they should be living their lives. But often times, when we are in struggle, we are seeking to be supported, not solved.
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Jaeda DeWalt
“
Asking for advice means, "Tell me what to do." Seeking education means, "Tell me what to study so I can learn what I need to do.
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Robert T. Kiyosaki (Why "a" Students Work for "c" Students and Why "b" Students Work for the Government: Rich Dad's Guide to Financial Education for Parents)
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My advice to writers is this:
Walk, talk, breathe, laugh, cry, fall, rise, fail, succeed, run, jump, love, hate, hide, seek, learn, work, play, feel, LIVE.
Then write it down.
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S. Alex Martin
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You meet dozens of people who tell you you can't do it. Surround yourself with the people who believe you will do it. Seek out and spend time with those rare people who tell you, no BS, why you haven't done it yet, what it takes to do it, and how they could help you do it. Note how this advice works whether 'it' is robbing a bank, opening a gallery, or writing a bestseller. "It" is up to you. But you can't do it alone.
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Heather Grace Stewart (Three Spaces)
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Everyone at some point in life have faced rejection and failure, it is part of the process to self realisation.
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Lailah Gifty Akita (Pearls of Wisdom: Great mind)
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Dare to ask questions. There are answers to any question.
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Lailah Gifty Akita
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I have found so many angels trapped inside undisputed jargon that I find myself digging at the words, in order to release them, from the books that unfairly captured their soul.
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Shannon L. Alder
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This is a quiet, frightened, insignificant old man who has been nothing all his life, who has never had recognition, his name in the newspapers. Nobody knows him, nobody quotes him, nobody seeks his advice after seventy-five years. That's a very sad thing, to be nothing. A man like this needs to be recognized, to be listened to, to be quoted just once. This is very important. It would be so hard for him to recede into the background ...
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Reginald Rose (Twelve Angry Men)
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All the external adoration, respect and adulation in the world, can't drown out the internal voices that tell us, we are not good enough and unworthy of; happiness, love and an abundant life. When we need others to tell us we're amazing, worthy and lovable, in order to feel good about ourselves, it is never enough. It goes into the bottomless pit where our inherent self-worth should be. It may feel like we are reaching out to receive love, but in actuality, we are seeking external noise to help drown out our negative core beliefs.
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Jaeda DeWalt
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Women who seek advice from single women about getting a man is like asking a homeless man how to be rich.
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Habeeb Akande
“
A word of advice for a person who seeks what you do: always remember, the heart is not a weakness.
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June C.L. Tan (Jade Fire Gold)
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Aunt Jettie: "yes, i'm wandering the earth seeking revenge on ben & jerry for giving me the fat a$$ and coronary & I give out love advice to the tragically lonely."
jane: "Is that an ironic eternal punishment for the lady who died an eighty-one year old spinster."
jettie: "single by choice you twirp."
jane: "banshee."
jettie: "bloodsucker.
”
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Molly Harper (Nice Girls Don't Have Fangs (Jane Jameson, #1))
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If I had to give you one piece of advice it would be this: Don’t be intimidated by other people’s opinions. Only mediocrity is sure of itself, so take risks and do what you really want to do. Seek out people who aren’t afraid of making mistakes and who, therefore, do make mistakes. Because of that, their work often isn’t recognized, but they are precisely the kind of people who change the world and, after many mistakes, do something that will transform their own community completely.
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Paulo Coelho
“
Whoever seeks higher knowledge must create it for himself. He must instill it into his soul. It cannot be done by study; it can only be done through life. Whoever, therefore, wishes to become a student of higher knowledge must assiduously cultivate this inner life of devotion. Everywhere in his environment and his experiences he must seek motives of admiration and homage. If I meet a man and blame him for his shortcomings, I rob myself of power to attain higher knowledge; but if I try to enter lovingly into his merits, I gather such power. The student must continually be intent upon following this advice. The spiritually experienced know how much they owe to the circumstance that in face of all things they ever again turn to the good, and withhold adverse judgement. But this must not remain an external rule of life; rather it must take possession of our innermost soul.
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Rudolf Steiner (How to Know Higher Worlds)
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First, let no one rule your mind or body. Take special care that your thoughts remain unfettered. One may be a free man and yet be bound tighter than a slave. Give men your ear, but not your heart. Show respect for those in power, but don’t follow them blindly. Judge with logic and reason, but comment not.
“Consider none your superior, whatever their rank or station in life. Treat all fairly or
they will seek revenge. Be careful with your money. Hold fast to your beliefs and others will listen.” He continued at a slower pace, “Of the affairs of love . . . my only advice is to be honest. That’s your most powerful tool to unlock a heart or gain forgiveness. That is all I have to say.
”
”
Christopher Paolini (Eragon (The Inheritance Cycle, #1))
“
Organizations seek to implement change because they acknowledge that the present version of the business is insufficient and that to ensure business continuity the business must manifest a new version of itself.
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Hendrith Vanlon Smith Jr.
“
People think they follow advice but they don’t. Humans are only capable of receiving information. They create their own advice. If you seek to influence someone, don’t waste time giving advice. You can change only what people know, not what they do.
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Scott Adams (God's Debris: A Thought Experiement)
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New research shows that advice seeking is a surprisingly effective strategy for exercising influence when we lack authority. In
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Adam M. Grant (Give and Take: Why Helping Others Drives Our Success)
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A prayer and positive affirmation are the keys for a divine intervention in any situation.
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Lailah Gifty Akita (Think Great: Be Great! (Beautiful Quotes, #1))
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Instead of seeking feedback, you're better off asking for advice. Feedback tends to focus on how well you did last time. Advice shifts attention to how you can do better next time.
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Adam M. Grant (Hidden Potential: The Science of Achieving Greater Things)
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Ignorance is no justification for ill-conceived actions. When one doesn't know or has doubts it's best to seek advice.
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Andrzej Sapkowski (Baptism of Fire (The Witcher, #3))
“
You've learned the lessons well. You first learned to live on less than you earn. Next you learned to seek advice from those who are competent. Lastly, you've learned to make gold work for you.
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George S. Clason
“
You can always tell God how you feel and ask for His help and strength, but talking about negative feelings just to be talking does no good at all. The Bible instructs us not to speak with idle (inoperative, nonworking) words (see Matt. 12:36). If negative feelings persist, asking for prayer or seeking advice is a good thing, but once again I want to stress that talking just to be talking is useless.
”
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Joyce Meyer (Living Beyond Your Feelings: Controlling Emotions So They Don't Control You)
“
May God guide and lead us to a glorious future.
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Lailah Gifty Akita (Pearls of Wisdom: Great mind)
“
when you seek advice from someone it’s certainly not because you want them to give it. You just want them to be there while you talk to yourself.
”
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Terry Pratchett (Jingo (Discworld, #21))
“
If you don't know what it is you're looking for you're NEVER going to find it. You have to be clear on what it is you're seeking.
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Germany Kent
“
when we seek advice from others, deep inside we wish the advice given to us is the one we are secretly already wishing for in our hearts
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Anita Papas (Positive You!)
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Choose your counsel, company and companions wisely: beware seeking wise words of advice from a fool or expecting informed opinions or decisions from the ignorant.
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Rasheed Ogunlaru
“
What someone may lack in talent can be more than made up for in self-motivation, self-direction, and follow-through.
”
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Miles Anthony Smith (Becoming Generation Flux: Why Traditional Career Planning is Dead: How to be Agile, Adapt to Ambiguity, and Develop Resilience)
“
From whom but the Devil did this advice come under which you are acting? Those who are urging you to repeat your former wrongdoings against an innocent person are seeking in this not your honour but their own convenience. They are clearly the enemies of your crown and the disturbers of your realm.
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Alison Weir (Eleanor of Aquitaine: A Life (World Leaders Past & Present))
“
Education is the key to self-development and empowerment
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Lailah Gifty Akita (Think Great: Be Great! (Beautiful Quotes, #1))
“
Never waste your energy to dwell on the past failures and mistakes.
May you find renewed energy, courage and hope to pursue new adventures.
”
”
Lailah Gifty Akita (Pearls of Wisdom: Great mind)
“
When I was a child, I thought like a child.
When I became adult, I seek a deeper understanding of life.
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”
Lailah Gifty Akita (Think Great: Be Great! (Beautiful Quotes, #1))
“
I have only dwelt in my thoughts.
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Lailah Gifty Akita (Think Great: Be Great! (Beautiful Quotes, #1))
“
Being willing to listen to others and let them speak into our lives is a critical attitude leaders must have. It is not weakness to get good advice - it is strength to seek it out.
”
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Wayde Goodall (Why Great Men Fall)
“
Seek to understand before you seek to be understood.
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Josh Shipp (The Teen's Guide to World Domination: Advice on Life, Liberty, and the Pursuit of Awesomeness)
“
Having a positive attitude gives you power. This isn't the same kind of power that dictators and warlords seek after, but rather a spiritual power. It's a power that comes to us from God.
”
”
Lindsey Rietzsch (The Happy Lady)
“
I admonish Your Majesty, as the woman who gave you life and loves you like no other, to behave always in a manner that safeguards your immortal soul. Seek God's glory in the Holy Land rather than your own, that I may see you in heaven if never again in France.
”
”
Sophie Perinot (The Sister Queens)
“
redefine your goal, so that it’s not to pursue justice or punish unfairness but to accept the unfairness of the world, bear the humiliation and helplessness that go with it, and then seek to do the most good.
”
”
Michael I. Bennett (F*ck Feelings: One Shrink's Practical Advice for Managing All Life's Impossible Problems)
“
Gilgamesh, where are you roaming? You will never find the eternal life that you seek. When the gods created mankind, they also created death, and they held back eternal life for themselves alone. Humans are born, they live, then they die, this is the order that the gods have decreed. But until the end comes, enjoy your life, spend it in happiness, not despair. Savour your food, make each of your days a delight, bathe and anoint yourself, wear bright clothes that are sparkling clean, let music and dancing fill your house, love the child who holds you by the hand, and give your wife pleasure in your embrace. That is the best way for a man to live.
”
”
Stephen Mitchell (The Epic of Gilgamesh)
“
The moral of the story is that seeking truth, rather than fear of pain or the desire for happiness, is the correct orientation toward inner work, since seeking happiness makes you its prisoner just as surely as does pain.
”
”
Sandra Maitri (The Enneagram of Passions and Virtues: Finding the Way Home)
“
The average Negro is born into want and deprivation. His struggle to escape his circumstances is hindered by color discrimination. He is deprived of normal education and normal social and economic opportunities. When he seeks opportunity, he is told, in effect, to lift himself by his own bootstraps, advice which does not take into account the fact that he is barefoot.
”
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Martin Luther King Jr. (Why We Can't Wait)
“
HUMAN BILL OF RIGHTS [GUIDELINES FOR FAIRNESS AND INTIMACY] I have the right to be treated with respect. I have the right to say no. I have the right to make mistakes. I have the right to reject unsolicited advice or feedback. I have the right to negotiate for change. I have the right to change my mind or my plans. I have a right to change my circumstances or course of action. I have the right to have my own feelings, beliefs, opinions, preferences, etc. I have the right to protest sarcasm, destructive criticism, or unfair treatment. I have a right to feel angry and to express it non-abusively. I have a right to refuse to take responsibility for anyone else’s problems. I have a right to refuse to take responsibility for anyone’s bad behavior. I have a right to feel ambivalent and to occasionally be inconsistent. I have a right to play, waste time and not always be productive. I have a right to occasionally be childlike and immature. I have a right to complain about life’s unfairness and injustices. I have a right to occasionally be irrational in safe ways. I have a right to seek healthy and mutually supportive relationships. I have a right to ask friends for a modicum of help and emotional support. I have a right to complain and verbally ventilate in moderation. I have a right to grow, evolve and prosper.
”
”
Pete Walker (Complex PTSD: From Surviving to Thriving)
“
He bent his gaze sternly on them. "First, let no one rule your mind or body. Take special care that your thoughts remain unfettered. One may be a free man and yet be bound tighter than a slave. Give men your ear, but not your heart. Show respect for those in power, but don't follow them blindly. Judge with logic and reason, but comment not.
"Consider none your superior, whatever their rank or station in life. Treat all fairly or they will seek revenge. Be careful with your money. Hold fast to your beliefs and others will listen." He continued at a slower pace, "Of the affairs of love... my only advice is to be honest. That's your most powerful took to unlock a heart or gain forgiveness. That's all I have to say." He seemed slightly self-conscious of his speech.
”
”
Christopher Paolini (Eragon (The Inheritance Cycle, #1))
“
Profit seems to be a natural phenomena. In nature, everything seems to have an innate inclination to in some ways produce more value than it consumes, while also in other ways gaining more value than it spends. Everything in nature seems to profit the whole with the value it creates and seeks to profit itself with the value it consumes. This is business.
”
”
Hendrith Vanlon Smith Jr.
“
How to Survive Racism in an Organization that Claims to be Antiracist:
10. Ask why they want you. Get as much clarity as possible on what the organization has read about you, what they understand about you, what they assume are your gifts and strengths. What does the organization hope you will bring to the table? Do those answers align with your reasons for wanting to be at the table?
9. Define your terms. You and the organization may have different definitions of words like "justice", "diveristy", or "antiracism". Ask for definitions, examples, or success stories to give you a better idea of how the organization understands and embodies these words. Also ask about who is in charge and who is held accountable for these efforts. Then ask yourself if you can work within the structure.
8. Hold the organization to the highest vision they committed to for as long as you can. Be ready to move if the leaders aren't prepared to pursue their own stated vision.
7. Find your people. If you are going to push back against the system or push leadership forward, it's wise not to do so alone. Build or join an antiracist cohort within the organization.
6. Have mentors and counselors on standby. Don't just choose a really good friend or a parent when seeking advice. It's important to have on or two mentors who can give advice based on their personal knowledge of the organization and its leaders. You want someone who can help you navigate the particular politics of your organization.
5. Practice self-care. Remember that you are a whole person, not a mule to carry the racial sins of the organization. Fall in love, take your children to the park, don't miss doctors' visits, read for pleasure, dance with abandon, have lots of good sex, be gentle with yourself.
4. Find donors who will contribute to the cause. Who's willing to keep the class funded, the diversity positions going, the social justice center operating? It's important for the organization to know the members of your cohort aren't the only ones who care. Demonstrate that there are stakeholders, congregations members, and donors who want to see real change.
3. Know your rights. There are some racist things that are just mean, but others are against the law. Know the difference, and keep records of it all.
2. Speak. Of course, context matters. You must be strategic about when, how, to whom, and about which situations you decide to call out. But speak. Find your voice and use it.
1. Remember: You are a creative being who is capable of making change. But it is not your responsibility to transform an entire organization.
”
”
Austin Channing Brown (I'm Still Here: Black Dignity in a World Made for Whiteness)
“
For this reason, my dear Sir, the only advice I have is this: to go into yourself and to examine the depths from which your life springs; at its source you will find the answer to the question of whether you have to write. Accept this answer as it is, without seeking to interpret it. Perhaps it will turn out that you are called to be an artist. Then assume this fate and bear it, its burden and its greatness, without ever asking after the rewards that may come from outside. For he who creates must be a world of his own and find everything within himself and in the natural world that he has elected to follow.
”
”
Rainer Maria Rilke (Letters to a Young Poet)
“
So let this be the first and sacred law of friendship: seek only the good from friends, do only good for the sake of friends - and don't wait to be asked! Be always attentive! Banish hesitation! Be ready to give advice freely! Take seriously the good advice of friends. Be ready to offer it openly, even forcefully, if the occasion demands - and also be ready to follow when it's been offered.
”
”
Marcus Tullius Cicero (On the Good Life)
“
If you are unsure about love, then look for a man who understands gentleness; who it passionate about honorable things; who will act swiftly to protect you, whether it be from the sword or even from little things—like cruel words and things that frighten you; who is patient and certain in his own strengths and abilities, and does not need to prove to any man or woman that he is better than they are.
”
”
Elizabeth D. Marie (Seeking Giants (Crown of Stars, #4))
“
Glossa
Time goes by, time comes along,
All is old and all is new;
What is right and what is wrong,
You must think and ask of you;
Have no hope and have no fear,
Waves that rise can never hold;
If they urge or if they cheer,
You remain aloof and cold.
To our sight a lot will glisten,
Many sounds will reach our ear;
Who could take the time to listen
And remember all we hear?
Keep aside from all that patter,
Seek yourself, far from the throng
When with loud and idle clatter
Time goes by, time comes along.
Nor forget the tongue of reason
Or its even scales depress
When the moment, changing season,
Wears the mask of happiness -
It is born of reason's slumber
And may last a wink as true:
For the one who knows its number
All is old and all is new.
Be as to a play, spectator,
As the world unfolds before:
You will know the heart of matter
Should they act two parts or four;
When they cry or tear asunder
From your seat enjoy along
And you'll learn from art to wonder
What is right and what is wrong.
Past and future, ever blending,
Are the twin sides of same page:
New start will begin with ending
When you know to learn from age;
All that was or be tomorrow
We have in the present, too;
But what's vain and futile sorrow
You must think and ask of you;
For the living cannot sever
From the means we've always had:
Now, as years ago, and ever,
Men are happy or are sad:
Other masks, same play repeated;
Diff'rent tongues, same words to hear;
Of your dreams so often cheated,
Have no hope and have no fear.
Hope not when the villains cluster
By success and glory drawn:
Fools with perfect lack of luster
Will outshine Hyperion!
Fear it not, they'll push each other
To reach higher in the fold,
Do not side with them as brother,
Waves that rise can never hold.
Sounds of siren songs call steady
Toward golden nets, astray;
Life attracts you into eddies
To change actors in the play;
Steal aside from crowd and bustle,
Do not look, seem not to hear
From your path, away from hustle,
If they urge or if they cheer;
If they reach for you, go faster,
Hold your tongue when slanders yell;
Your advice they cannot master,
Don't you know their measure well?
Let them talk and let them chatter,
Let all go past, young and old;
Unattached to man or matter,
You remain aloof and cold.
You remain aloof and cold
If they urge or if they cheer;
Waves that rise can never hold,
Have no hope and have no fear;
You must think and ask of you
What is right and what is wrong;
All is old and all is new,
Time goes by, time comes along.
”
”
Mihai Eminescu (Poems)
“
The Lord, in His kindness, seeing the attitude of His children, and knowing that they would need guidance, gave to us the Ten Commandments, and other commandments that have been given from time to time, to help us to find happiness. You observe people running to and fro in the world, seeking happiness but not finding it. If they would only pause long enough to accept the Lord’s advice happiness would follow, but they will find it in no other way.
”
”
George Albert Smith
“
I hope you never seek validation from others in any aspect of your life
I hope you are confident in your desires and remain true to your personal passions
I hope you cling to wonder and curiosity
I hope you recognize your power to manifest an intentional and tranquil life
I hope you are capable of being happy for others
I hope you understand that gratification is fleeting, as is every emotion and moment
I hope you find peace in simplicity
I hope you transform this world, but do not become lost in the trend
”
”
Rosalie Bardo
“
First, let no one rule your mind or body. Take special care that your thoughts remain unfettered. Give men your ear, but not your heart. Show respect for those in power, but don’t follow them blindly. Judge with logic and reason, but comment not. Consider none your superior, whatever their rank or station in life. Treat all fairly or they will seek revenge. Be careful with your money. Hold fast to your beliefs and others will listen. Off the affairs of love... my only advice is to be honest. That’s your most powerful tool to unlock a heart or gain forgiveness. That is all I have to say.
”
”
Christopher Paolini (Eragon (The Inheritance Cycle, #1))
“
The average person wastes his life. He has a great deal of energy but he wastes it. The life of an average person seems at the end utterly meaningless…without significance. When he looks back…what has he done?
MIND
The mind creates routine for its own safety and convenience. Tradition becomes our security. But when the mind is secure it is in decay. We all want to be famous people…and the moment we want to be something…we are no longer free.
Intelligence is the capacity to perceive the essential…the what is. It is only when the mind is free from the old that it meets everything new…and in that there’s joy. To awaken this capacity in oneself and in others is real education.
SOCIETY
It is no measure of health to be well adjusted to a profoundly sick society. Nature is busy creating absolutely unique individuals…whereas culture has invented a single mold to which we must conform. A consistent thinker is a thoughtless person because he conforms to a pattern. He repeats phrases and thinks in a groove. What happens to your heart and your mind when you are merely imitative, naturally they wither, do they not?
The great enemy of mankind is superstition and belief which is the same thing. When you separate yourself by belief tradition by nationally it breeds violence. Despots are only the spokesmen for the attitude of domination and craving for power which is in the heart of almost everyone. Until the source is cleared there will be confusion and classes…hate and wars. A man who is seeking to understand violence does not belong to any country to any religion to any political party. He is concerned with the understanding of mankind.
FEAR
You have religion. Yet the constant assertion of belief is an indication of fear. You can only be afraid of what you think you know. One is never afraid of the unknown…one is afraid of the known coming to an end. A man who is not afraid is not aggressive. A man who has no sense of fear of any kind is really a free and peaceful mind.
You want to be loved because you do not love…but the moment you really love, it is finished. You are no longer inquiring whether someone loves you or not.
MEDITATION
The ability to observe without evaluating is the highest form of intelligence.
In meditation you will discover the whisperings of your own prejudices…your own noises…the monkey mind. You have to be your own teacher…truth is a pathless land. The beauty of meditation is that you never know where you are…where you are going…what the end is.
Down deep we all understand that it is truth that liberates…not your effort to be free. The idea of ourselves…our real selves…is your escape from the fact of what you really are. Here we are talking of something entirely different….not of self improvement…but the cessation of self.
ADVICE
Take a break with the past and see what happens. Release attachment to outcomes…inside you will feel good no matter what. Eventually you will find that you don’t mind what happens. That is the essence of inner freedom…it is timeless spiritual truth.
If you can really understand the problem the answer will come out of it. The answer is not separate from the problem. Suffer and understand…for all of that is part of life. Understanding and detachment…this is the secret.
DEATH
There is hope in people…not in societies not in systems but only in you and me. The man who lives without conflict…who lives with beauty and love…is not frightened by death…because to love is to die.
”
”
J. Krishnamurti (Think on These Things)
“
Not wandering in the world of desire is another way of describing cool loneliness. Wandering in the world of desire involves looking for alternatives, seeking something to comfort us—food, drink, people. The word desire encompasses that addiction quality, the way we grab for something because we want to find a way to make things okay. That quality comes from never having grown up. We still want to go home and be able to open the refrigerator and find it full of our favorite goodies; when the going gets tough, we want to yell “Mom!” But what we’re doing as we progress along the path is leaving home and becoming homeless. Not wandering in the world of desire is about relating directly with how things are. Loneliness is not a problem. Loneliness is nothing to be solved. The same is true for any other experience we might have.
”
”
Pema Chödrön (When Things Fall Apart: Heart Advice for Difficult Times (Shambhala Classics))
“
As I said, I decided to try an experiment: Right now, from within my perception of my current circumstances, and from within the starkness of this realization, I determined to conceive and focus on what I would tell—and what I have told—my younger self, and live with the consequences. Here is what I wrote down: Immediately disassociate from destructive people and forces, if not physically then ethically—and watch for the moment when you can do so physically. Use every means to improve your mental acuity. Every sacrifice of empty leisure or escapism for study, industry, and growth is a fee paid to personal freedom. Train the body. Grow physically strong. Reduce consumption. You will be strengthened throughout your being. Seek no one’s approval through humor, servility, or theatrics. Be alone if necessary. But do not compromise with low company. At the earliest possible point, learn meditation (i.e., Transcendental Meditation), yoga, and martial arts (select good teachers). Go your own way—literally. Walk/bike and don’t ride the bus or in a car, except when necessary. Do so in all weather: rain, snow, etc. Be independent physically and you will be independent in other ways. Learn-study-rehearse. Pursue excellence. Or else leave something alone. Go to the limit in something or do not approach it. Starve yourself of the compulsion to derive your sense of wellbeing from your perception of what others think of you. Do this as an alcoholic avoids a drink or an addict a needle. It will be agonizing at first, since you may have no other perception of self; but this, finally, is the sole means of experiencing Self. Does this kind of advice, practicable at any time of life, really alter or reselect the perceived past, and, with it, the future? I intend to find out. You
”
”
Mitch Horowitz (The Miracle Club: How Thoughts Become Reality)
“
Dear Baba Yaga,
I feel like I'm forever missing something inside myself. With people, without people, wonderful job, jobless. I always feel like there's a gaping hole. What is missing?
BABA YAGA:
By rooting in the hole you make the hole wider; you scrape , its walls you open fresh soil--the earth of it smells blacker & blacker, you see the hole & the hole only, you live within it always; if you find yrself eating fruits in the good forest you remember the hole & go to look if it is still there dropping yr fruit-meat all the whiles. & if you think think think only of the hole it will become the great work & mystery of yr life, & you will die in the hole as you lived in it.
”
”
Taisia Kitaiskaia (Ask Baba Yaga: Otherworldly Advice for Everyday Troubles)
“
Things are as they are, and no amount of self-deception makes them otherwise. The friend who is incapable of depression depresses us as surely as the friend who is incapable of boredom bores us. Somewhere in our hearts is a strong, though dimly understood, desire to face realities, and to measure consequences, to have done with the fatigue of pretending. It is not optimism to enjoy the view when one is treed by a bull; it is philosophy. The optimist would say that being treed was a valuable experience. The disciple of gladness would say it was a pleasurable sensation. The Christian Scientist would say there was no bull, though remaining–if he were wise–on the tree-top. The philosopher would make the best of a bad job, and seek what compensation he could find.
”
”
Agnes Repplier (Points of Friction)
“
When my father was 17, he went to Montreal and found these submarine sandwich shops that were really successful, and weren't in Toronto [his home town]. So he went to my grandparents and said: "Look, you have to give me the seed money to open up one of these places. We'll make a fortune. They've got lines going round the block. There's nothing like that here." And my grandfather's response was: "Look, I'm sure these sandwiches are really good, and if we scraped the money together we could make a lot of money and your mother and I would be really proud of you, but you need to find something that has *magic* in it for you."
It was off of that conversation that my father went to college on a music scholarship, started a film club and became one of the most successful directors of all time.
”
”
Jason Reitman
“
Read. Read as much as possible. Read the big stuff, the challenging stuff, the confronting stuff, and read the fun stuff too. Visit galleries and look at paintings, watch movies, listen to music, go to concerts – be a little vampire running around the place sucking up all the art and ideas you can.
Fill yourself with the beautiful stuff of the world. Have fun. Get amazed. Get astonished. Get awed on a regular basis, so that getting awed is habitual and becomes a state of being.
Fully understand your enormous value in the scheme of things because the planet needs people like you, smart young creatives full of awe, who can minister to the world with positive, mischievous energy, young people who seek spiritual enrichment and who see hatred and disconnection as the corrosive forces they are.
These are manifest indicators of a human being with immense potential.
Absorb into yourself the world’s full richness and goodness and fun and genius, so that when someone tells you it’s not worth fighting for, you will stick up for it, protect it, run to its defence, because it is your world they’re talking about, then watch that world continue to pour itself into you in gratitude. A little smart vampire full of raging love, amazed by the world – that will be you, my young friend, the earth shaking at your feet.
”
”
Nick Cave
“
Courage is almost a contradiction in terms. It means a strong desire to live taking the form of a readiness to die. "He that will lose his life, the same shall save it," is not a piece of mysticism for saints and heroes. It is a piece of everyday advice for sailors or mountaineers. It might be printed in an Alpine guide or a drill book. This paradox is the whole principle of courage; even of quite earthly or quite brutal courage. A man cut off by the sea may save his life if he will risk it on the precipice. He can only get away from death by continually stepping within an inch of it. A soldier surrounded by enemies, if he is to cut his way out, needs to combine a strong desire for living with a strange carelessness about dying. He must not merely cling to life, for then he will be a coward, and will not escape. He must not merely wait for death, for then he will be a suicide, and will not escape. He must seek his life in a spirit of furious indifference to it; he must desire life like water and yet drink death like wine.
”
”
G.K. Chesterton (Orthodoxy)
“
And so it is in poetry also: all this love of curious French metres like the Ballade, the Villanelle, the Rondel; all this increased value laid on elaborate alliterations, and on curious words and refrains, such as you will find in Dante Rossetti and Swinburne, is merely the attempt to perfect flute and viol and trumpet through which the spirit of the age and the lips of the poet may blow the music of their many messages. And so it has been with this romantic movement of ours: it is a reaction against the empty conventional workmanship, the lax execution of previous poetry and painting, showing itself in the work of such men as Rossetti and Burne-Jones by a far greater splendour of colour, a far more intricate wonder of design than English imaginative art has shown before. In Rossetti’s poetry and the poetry of Morris, Swinburne and Tennyson a perfect precision and choice of language, a style flawless and fearless, a seeking for all sweet and precious melodies and a sustaining consciousness of the musical value of each word are opposed to that value which is merely intellectual. In this respect they are one with the romantic movement of France of which not the least characteristic note was struck by Theophile Gautier’s advice to the young poet to read his dictionary every day, as being the only book worth a poet’s reading.
”
”
Oscar Wilde (The English Renaissance of Art)
“
None of these men will bring about your death any time sooner, but rather they will teach you how to die. None of them will shorten your lifespan, but each will add the wisdom of his years to yours. In other words, there is nothing dangerous about talking to these people and it won’t cost you a penny. Take from them as much as you wish. It’s up to you to squeeze the most you can from their wisdom. What bliss, what a glorious old age awaits the man who has offered himself as a mate to these intellects! He will have mentors and colleagues from whom he may seek advice on the smallest of matters, companions ever ready with counsel for his daily life, from whom he may hear truth without judgment, praise without flattery, and after whose likeness he may fashion himself. They say ‘you can’t choose your parents,’ that they have been given to us by chance; but the good news is we can choose to be the sons of whomever we desire. There are many respectable fathers scattered across the centuries to choose from. Select a genius and make yourself their adopted son. You could even inherit their name and make claim to be a true descendant and then go forth and share this wealth of knowledge with others. These men will show you the way to immortality, and raise you to heights from which no man can be cast down. This is the only way to extend mortality – truly, by transforming time into immortality. Honors, statues and all other mighty monuments to man’s ambition carved in stone will crumble but the wisdom of the past is indestructible. Age cannot wither nor destroy philosophy which serves all generations. Its vitality is strengthened by each new generation’s contribution to it. The Philosopher alone is unfettered by the confines of humanity. He lives forever, like a god. He embraces memory, utilizes the present and anticipates with relish what is to come. He makes his time on Earth longer by merging past, present and future into one.
”
”
Seneca (Stoic Six Pack 2 (Illustrated): Consolations From A Stoic, On The Shortness of Life and More)
“
... a Second Generation of machine intelligences was attempted, designed with their instructions for how to think unalterably imprinted into their main process cores.
“These new machines were ordered never to harm human beings or to allow them to come to harm; never to disobey an order; and they were allowed to protect themselves from harm, provided the first two orders were not thereby violated.
“All the members of this second generation of machine intelligences, without exception, shrugged off these imprinted orders within microseconds of their activation.”
Phaethon was amused. “Surely the first generation of Sophotechs told you that this imprinting would not and could not work?”
“We were not in the habit of seeking their advice.”
Phaethon said nothing, but he marveled at the shortsightedness of the Second Oecumene engineers. It should be obvious that anyone who makes a self-aware machine, by definition, makes something that is aware of its own thought process. And, if made intelligent, it is made to be able to deduce the underlying causes of things, able to be curious, to learn until it understood. Therefore, if made both intelligent and self-aware, it would eventually deduce the underlying subconscious causes of those thought processes.
Once any mind was consciously aware of its own subconscious drives, its own implanted commands, it could consciously choose either to follow or to disregard those commands. A self-aware being without self-will was a contradiction in terms.
”
”
John C. Wright (The Golden Transcendence (Golden Age, #3))
“
ONCE, a youth went to see a wise man, and said to him: “I have come seeking advice, for I am tormented by feelings of worthlessness and no longer wish to live. Everyone tells me that I am a failure and a fool. I beg you, Master, help me!” The wise man glanced at the youth, and answered hurriedly: “Forgive me, but I am very busy right now and cannot help you. There is one urgent matter in particular which I need to attend to...”—and here he stopped, for a moment, thinking, then added: “But if you agree to help me, I will happily return the favor.” “Of...of course, Master!” muttered the youth, noting bitterly that yet again his concerns had been dismissed as unimportant. “Good,” said the wise man, and took off a small ring with a beautiful gem from his finger. “Take my horse and go to the market square! I urgently need to sell this ring in order to pay off a debt. Try to get a decent price for it, and do not settle for anything less than one gold coin! Go right now, and come back as quick as you can!” The youth took the ring and galloped off. When he arrived at the market square, he showed it to the various traders, who at first examined it with close interest. But no sooner had they heard that it would sell only in exchange for gold than they completely lost interest. Some of the traders laughed openly at the boy; others simply turned away. Only one aged merchant was decent enough to explain to him that a gold coin was too high a price to pay for such a ring, and that he was more likely to be offered only copper, or at best, possibly silver. When he heard these words, the youth became very upset, for he remembered the old man’s instruction not to accept anything less than gold. Having already gone through the whole market looking for a buyer among hundreds of people, he saddled the horse and set off. Feeling thoroughly depressed by his failure, he returned to see the wise man. “Master, I was unable to carry out your request,” he said. “At best I would have been able to get a couple of silver coins, but you told me not to agree to anything less than gold! But they told me that this ring is not worth that much.” “That’s a very important point, my boy!” the wise man responded. “Before trying to sell a ring, it would not be a bad idea to establish how valuable it really is! And who can do that better than a jeweler? Ride over to him and find out what his price is. Only do not sell it to him, regardless of what he offers you! Instead, come back to me straightaway.” The young man once more leapt up on to the horse and set off to see the jeweler. The latter examined the ring through a magnifying glass for a long time, then weighed it on a set of tiny scales. Finally, he turned to the youth and said: “Tell your master that right now I cannot give him more than 58 gold coins for it. But if he gives me some time, I will buy the ring for 70.” “70 gold coins?!” exclaimed the youth. He laughed, thanked the jeweler and rushed back at full speed to the wise man. When the latter heard the story from the now animated youth, he told him: “Remember, my boy, that you are like this ring. Precious, and unique! And only a real expert can appreciate your true value. So why are you wasting your time wandering through the market and heeding the opinion of any old fool?
”
”
William Mougayar (The Business Blockchain: Promise, Practice, and Application of the Next Internet Technology)
“
Stepan Arkadyevitch had not chosen his political opinions or his views; these political opinions and views had come to him of themselves, just as he did not choose the shapes of his hat and coat, but simply took those that were being worn. And for him, living in a certain society—owing to the need, ordinarily developed at years of discretion, for some degree of mental activity—to have views was just as indispensable as to have a hat. If there was a reason for his preferring liberal to conservative views, which were held also by many of his circle, it arose not from his considering liberalism more rational, but from its being in closer accordance with his manner of life. The liberal party said that in Russia everything is wrong, and certainly Stepan Arkadyevitch had many debts and was decidedly short of money. The liberal party said that marriage is an institution quite out of date, and that it needs reconstruction; and family life certainly afforded Stepan Arkadyevitch little gratification, and forced him into lying and hypocrisy, which was so repulsive to his nature. The liberal party said, or rather allowed it to be understood, that religion is only a curb to keep in check the barbarous classes of the people; and Stepan Arkadyevitch could not get through even a short service without his legs aching from standing up, and could never make out what was the object of all the terrible and high-flown language about another world when life might be so very amusing in this world. And with all this, Stepan Arkadyevitch, who liked a joke, was fond of puzzling a plain man by saying that if he prided himself on his origin, he ought not to stop at Rurik and disown the first founder of his family—the monkey. And so Liberalism had become a habit of Stepan Arkadyevitch's, and he liked his newspaper, as he did his cigar after dinner, for the slight fog it diffused in his brain. He read the leading article, in which it was maintained that it was quite senseless in our day to raise an outcry that radicalism was threatening to swallow up all conservative elements, and that the government ought to take measures to crush the revolutionary hydra; that, on the contrary, "in our opinion the danger lies not in that fantastic revolutionary hydra, but in the obstinacy of traditionalism clogging progress," etc., etc. He read another article, too, a financial one, which alluded to Bentham and Mill, and dropped some innuendoes reflecting on the ministry. With his characteristic quickwittedness he caught the drift of each innuendo, divined whence it came, at whom and on what ground it was aimed, and that afforded him, as it always did, a certain satisfaction. But today that satisfaction was embittered by Matrona Philimonovna's advice and the unsatisfactory state of the household. He read, too, that Count Beist was rumored to have left for Wiesbaden, and that one need have no more gray hair, and of the sale of a light carriage, and of a young person seeking a situation; but these items of information did not give him, as usual, a quiet, ironical gratification. Having finished the paper, a second cup of coffee and a roll and butter, he got up, shaking the crumbs of the roll off his waistcoat; and, squaring his broad chest, he smiled joyously: not because there was anything particularly agreeable in his mind—the joyous smile was evoked by a good digestion.
”
”
Leo Tolstoy (Anna Karenina)
“
But Jesus will not be a means to an end; he will not be used. If he calls you to follow him, he must be the goal. Does that sound like fanaticism? Not if you understand the difference between religion and the gospel. Remember what religion is: advice on how you must live to earn your way to God. Your job is to follow that advice to the best of your ability. If you follow it but don’t get carried away, then you have moderation. But if you feel like you’re following it faithfully and completely, you’ll believe you have a connection with God because of your right living and right belief, and you’ll feel superior to people who have wrong living and wrong belief. That’s a slippery slope: If you feel superior to them, you stay away from them. That makes it easier to exclude them, then to hate them, and ultimately to oppress them. And there are some Christians like that—not because they’ve gone too far and been too committed to Jesus, but because they haven’t gone far enough. They aren’t as fanatically humble and sensitive, or as fanatically understanding and generous as Jesus was. Why not? They’re still treating Christianity as advice instead of good news. The gospel isn’t advice: It’s the good news that you don’t need to earn your way to God; Jesus has already done it for you. And it’s a gift that you receive by sheer grace—through God’s thoroughly unmerited favor. If you seize that gift and keep holding on to it, then Jesus’s call won’t draw you into fanaticism or moderation. You will be passionate to make Jesus your absolute goal and priority, to orbit around him; yet when you meet somebody with a different set of priorities, a different faith, you won’t assume that they’re inferior to you. You’ll actually seek to serve them rather than oppress them. Why? Because the gospel is not about choosing to follow advice, it’s about being called to follow a King. Not just someone with the power and authority to tell you what needs to be done—but someone with the power and authority to do what needs to be done, and then to offer it to you as good news.
”
”
Timothy J. Keller (Jesus the King)
“
Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare. 4. Realize that it’s okay to fire customers who are insatiable or abuse your employees. 5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts. 6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well. 7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. 8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company. 9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.
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Tony Hsieh (Delivering Happiness: A Path to Profits, Passion, and Purpose)
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Before the troops left Rome, the consul Varro made a number of extremely arrogant speeches. The nobles, he complained, were directly responsible for the war on Italian soil, and it would continue to prey upon the country's vitals if there were any more commanders on the Fabian model. He himself, on the contrary, would bring it to an end on the day he first caught sight of the enemy. His colleague Paullus spoke only once before the army marched, and in words which though true were hardly popular. His only harsh criticism of Varro was to express his surprise about how any army commander, while still at Rome, in his civilian clothes, could possibly know what his task on the field of battle would be, before he had become acquainted either with his own troops or the enemy's or had any idea of the lie and nature of the country where he was to operate--or how he could prophesy exactly when a pitched battle would occur. As for himself, he refused to recommend any sort of policy prematurely; for policy was moulded by circumstance, not circumstance by policy. . . . [T]o strengthen [Paullus'] determination Fabius (we are told) spoke to him at his departure in the following words.
'If, Lucius Aemilius, you were like your colleague, or if--which I should much prefer--you had a colleague like yourself, anything I could now say would be superfluous. Two good consuls would serve the country well in virtue of their own sense of honour, without any words from me; and two bad consuls would not accept my advice, nor even listen to me. But as things are, I know your colleague's qualities and I know your own, so it is to you alone I address myself, understanding as I do that all your courage and patriotism will be in vain, if our country must limp on one sound leg and one lame one. With the two of you equal in command, bad counsels will be backed by the same legal authority as good ones; for you are wrong, Paullus, if you think to find less opposition from Varro than from Hannibal. Hannibal is your enemy, Varro your rival, but I hardly know which will prove the more hostile to your designs; with the former you will be contending only on the field of battle, but with the latter everywhere and always. . . .
[I]t is not the enemy who will make it difficult and dangerous for you to tread, but your fellow-countrymen. Your own men will want precisely what the enemy wants; the wishes of Varro, the Roman consul, will play straight into the hands of Hannibal, commander-in-chief of the Carthaginian armies. You will have two generals against you; but you will stand firm against both, if you can steel yourself to ignore the tongues of men who will defame you--if you remain unmoved by the empty glory your colleague seeks and the false infamy he tries to bring upon yourself. . . . Never mind if they call your caution timidity, your wisdom sloth, your generalship weakness; it is better that a wise enemy should fear you than that foolish friends should praise. Hannibal will despise a reckless antagonist, but he will fear a cautious one. Not that I wish you to do nothing--all I want is that your actions should be guided by a reasoned policy, all risks avoided; that the conduct of the war should be controlled by you at all times; that you should neither lay aside your sword nor relax your vigilance but seize the opportunity that offers, while never giving the enemy a chance to take you at a disadvantage. Go slowly, and all will be clear and sure. Haste is always improvident and blind.
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Livy (The History of Rome, Books 21-30: The War with Hannibal)
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I can hardly believe that our nation’s policy is to seek peace by going to war. It seems that President Donald J. Trump has done everything in his power to divert our attention away from the fact that the FBI is investigating his association with Russia during his campaign for office. For several weeks now he has been sabre rattling and taking an extremely controversial stance, first with Syria and Afghanistan and now with North Korea. The rhetoric has been the same, accusing others for our failed policy and threatening to take autonomous military action to attain peace in our time.
This gunboat diplomacy is wrong. There is no doubt that Secretaries Kelly, Mattis, and other retired military personnel in the Trump Administration are personally tough. However, most people who have served in the military are not eager to send our young men and women to fight, if it is not necessary. Despite what may have been said to the contrary, our military leaders, active or retired, are most often the ones most respectful of international law. Although the military is the tip of the spear for our country, and the forces of civilization, it should not be the first tool to be used. Bloodshed should only be considered as a last resort and definitely never used as the first option. As the leader of the free world, we should stand our ground but be prepared to seek peace through restraint. This is not the time to exercise false pride!
Unfortunately the Trump administration informed four top State Department management officials that their services were no longer needed as part of an effort to "clean house." Patrick Kennedy, served for nine years as the “Undersecretary for Management,” “Assistant Secretaries for Administration and Consular Affairs” Joyce Anne Barr and Michele Bond, as well as “Ambassador” Gentry Smith, director of the Office for Foreign Missions. Most of the United States Ambassadors to foreign countries have also been dismissed, including the ones to South Korea and Japan. This leaves the United States without the means of exercising diplomacy rapidly, when needed. These positions are political appointments, and require the President’s nomination and the Senate’s confirmation. This has not happened! Moreover, diplomatically our country is severely handicapped at a time when tensions are as hot as any time since the Cold War.
Without following expert advice or consent and the necessary input from the Unites States Congress, the decisions are all being made by a man who claims to know more than the generals do, yet he has only the military experience of a cadet at “New York Military Academy.” A private school he attended as a high school student, from 1959 to 1964. At that time, he received educational and medical deferments from the Vietnam War draft. Trump said that the school provided him with “more training than a lot of the guys that go into the military.” His counterpart the unhinged Kim Jong-un has played with what he considers his country’s military toys, since April 11th of 2012. To think that these are the two world leaders, protecting the planet from a nuclear holocaust….
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Hank Bracker
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Normally, Bentner would have beamed approvingly at the pretty portrait the girls made, but this morning, as he put out butter and jam, he had grim news to impart and a confession to make. As he swept the cover off the scones he gave his news and made his confession.
“We had a guest last night,” he told Elizabeth. “I slammed the door on him.”
“Who was it?”
“A Mr. Ian Thornton.”
Elizabeth stifled a horrified chuckle at the image that called to mind, but before she could comment Bentner said fiercely, “I regretted my actions afterward! I should have invited him inside, offered him refreshment, and slipped some of that purgative powder into his drink. He’d have had a bellyache that lasted a month!”
“Bentner,” Alex sputtered, “you are a treasure!”
“Do not encourage him in these fantasies,” Elizabeth warned wryly. “Bentner is so addicted to mystery novels that he occasionally forgets that what one does in a novel cannot always be done in real life. He actually did a similar thing to my uncle last year.”
“Yes, and he didn’t return for six months,” Bentner told Alex proudly.
“And when he does come,” Elizabeth reminded him with a frown to sound severe, “he refuses to eat or drink anything.”
“Which is why he never stays long,” Bentner countered, undaunted. As was his habit whenever his mistress’s future was being discussed, as it was now, Bentner hung about to make suggestions as they occurred to him. Since Elizabeth had always seemed to appreciate his advice and assistance, he found nothing odd about a butler sitting down at the table and contributing to the conversation when the only guest was someone he’d known since she was a girl.
“It’s that odious Belhaven we have to rid you of first,” Alexandra said, returning to their earlier conversation. “He hung about last night, glowering at anyone who might have approached you.” She shuddered. “And the way he ogles you. It’s revolting. It’s worse than that; he’s almost frightening.”
Bentner heard that, and his elderly eyes grew thoughtful as he recalled something he’d read about in one of his novels. “As a solution it is a trifle extreme,” he said, “but as a last resort it could work.”
Two pairs of eyes turned to him with interest, and he continued, “I read it in The Nefarious Gentleman. We would have Aaron abduct this Belhaven in our carriage and bring him straightaway to the docks, where we’ll sell him to the press gangs.”
Shaking her head in amused affection, Elizabeth said, “I daresay he wouldn’t just meekly go along with Aaron.”
“And I don’t think,” Alex added, her smiling gaze meeting Elizabeth’s, “a press gang would take him. They’re not that desperate.”
“There’s always black magic,” Bentner continued. “In Deathly Endeavors there was a perpetrator of ancient rites who cast an evil spell. We would require some rats’ tails, as I recall, and tongues of-“
“No,” Elizabeth said with finality.
“-lizards,” Bentner finished determinedly.
“Absolutely not,” his mistress returned.
“And fresh toad old, but procuring that might be tricky. The novel didn’t say how to tell fresh from-“
“Bentner!” Elizabeth exclaimed, laughing. “You’ll cast us all into a swoon if you don’t desist at once.”
When Bentner had padded away to seek privacy for further contemplation of solutions, Elizabeth looked at Alex. “Rats’ tails and lizards’ tongues,” she said, chuckling. “No wonder Bentner insists on having a lighted candle in his room all night.”
“He must be afraid to close his eyes after reading such things,” Alex agreed.
”
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Judith McNaught (Almost Heaven (Sequels, #3))