Samsung Company Quotes

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You may have an iPhone, for example, but its microchips are made by Apple’s biggest competitor—the Korean electronics company Samsung.
Euny Hong (The Birth of Korean Cool: How One Nation Is Conquering the World Through Pop Culture)
This process of innovation is made possible by economic institutions that encourage private property, uphold contracts, create a level playing field, and encourage and allow the entry of new businesses that can bring new technologies to life. It should therefore be no surprise that it was U.S. society, not Mexico or Peru, that produced Thomas Edison, and that it was South Korea, not North Korea, that today produces technologically innovative companies such as Samsung and Hyundai.
Daron Acemoğlu (Why Nations Fail: The Origins of Power, Prosperity, and Poverty)
As these contrasts show, capitalism has undergone enormous changes in the last two and a half centuries. While some of Smith’s basic principles remain valid, they do so only at very general levels. For example, competition among profit-seeking firms may still be the key driving force of capitalism, as in Smith’s scheme. But it is not between small, anonymous firms which, accepting consumer tastes, fight it out by increasing the efficiency in the use of given technology. Today, competition is among huge multinational companies, with the ability not only to influence prices but to redefine technologies in a short span of time (think about the battle between Apple and Samsung) and to manipulate consumer tastes through brand-image building and advertising.
Ha-Joon Chang (Economics: The User's Guide)
Fittingly, Harald's name today is ubiquitous as a technology that unites disparate devices. Begun in 1994 by the Swedish company Ericsson, Bluetooth passes information wirelessly between phones and computers regardless of operating system or manufacturer. Just as the tenth century Viking king united fierce rivals, a Samsung phone will now communicate with an Apple computer. The two runes that make up the modern symbol for Bluetooth technology are the king's initials. 176.
Lars Brownworth (The Sea Wolves: A History of the Vikings)
In early 2014, the global economy’s top five companies’ gross cash holdings—those of Apple, Google, Microsoft, as well as the US telecom giant Verizon and the Korean electronics conglomerate Samsung—came to $387 billion, the equivalent of the 2013 GDP of the United Arab Emirates.78 This capital imbalance puts the fate of the world economy in the hands of the few cash hoarders like Apple and Google, whose profits are mostly kept offshore to avoid paying US tax. “Apple, Google and Facebook are latter-day scrooges,” worries the Financial Times columnist John Plender about a corporate miserliness that is undermining the growth of the world economy.
Andrew Keen (The Internet Is Not the Answer)
The only other major competitor was Samsung, whose foundry business had technology that was roughly comparable to TSMC’s, though the company possessed far less production capacity. Complications arose, though, because part of Samsung’s operation involved building chips that it designed in-house. Whereas a company like TSMC builds chips for dozens of customers and focuses relentlessly on keeping them happy, Samsung had its own line of smartphones and other consumer electronics, so it was competing with many of its customers. Those firms worried that ideas shared with Samsung’s chip foundry might end up in other Samsung products. TSMC and GlobalFoundries had no such conflicts of interest.
Chris Miller (Chip War: The Fight for the World's Most Critical Technology)
In early 2014, the global economy’s top five companies’ gross cash holdings—those of Apple, Google, Microsoft, as well as the US telecom giant Verizon and the Korean electronics conglomerate Samsung—came to $387 billion, the equivalent of the 2013 GDP of the United Arab Emirates.78 This capital imbalance puts the fate of the world economy in the hands of the few cash hoarders like Apple and Google, whose profits are mostly kept offshore to avoid paying US tax. “Apple, Google and Facebook are latter-day scrooges,” worries the Financial Times columnist John Plender about a corporate miserliness that is undermining the growth of the world economy.79 “So what does it all mean?” Michael Moritz rhetorically asks about a data factory economy that is immensely profitable for a tiny handful of Silicon Valley companies. What does the personal revolution mean for everyone else, to those who aren’t part of what he calls the “extreme minority” inside the Silicon Valley bubble? “It means that life is very tough for almost everyone in America,” the chairman of Sequoia Capital, whom even Tom Perkins couldn’t accuse of being a progressive radical, says. “It means life is very tough if you’re poor. It means life is very tough if you’re middle class. It means you have to have the right education to go and work at Google or Apple.
Andrew Keen (The Internet Is Not the Answer)
The first thing to note about Korean industrial structure is the sheer concentration of Korean industry. Like other Asian economies, there are two levels of organization: individual firms and larger network organizations that unite disparate corporate entities. The Korean network organization is known as the chaebol, represented by the same two Chinese characters as the Japanese zaibatsu and patterned deliberately on the Japanese model. The size of individual Korean companies is not large by international standards. As of the mid-1980s, the Hyundai Motor Company, Korea’s largest automobile manufacturer, was only a thirtieth the size of General Motors, and the Samsung Electric Company was only a tenth the size of Japan’s Hitachi.1 However, these statistics understate their true economic clout because these businesses are linked to one another in very large network organizations. Virtually the whole of the large-business sector in Korea is part of a chaebol network: in 1988, forty-three chaebol (defined as conglomerates with assets in excess of 400 billion won, or US$500 million) brought together some 672 companies.2 If we measure industrial concentration by chaebol rather than individual firm, the figures are staggering: in 1984, the three largest chaebol alone (Samsung, Hyundai, and Lucky-Goldstar) produced 36 percent of Korea’s gross domestic product.3 Korean industry is more concentrated than that of Japan, particularly in the manufacturing sector; the three-firm concentration ratio for Korea in 1980 was 62.0 percent of all manufactured goods, compared to 56.3 percent for Japan.4 The degree of concentration of Korean industry grew throughout the postwar period, moreover, as the rate of chaebol growth substantially exceeded the rate of growth for the economy as a whole. For example, the twenty largest chaebol produced 21.8 percent of Korean gross domestic product in 1973, 28.9 percent in 1975, and 33.2 percent in 1978.5 The Japanese influence on Korean business organization has been enormous. Korea was an almost wholly agricultural society at the beginning of Japan’s colonial occupation in 1910, and the latter was responsible for creating much of the country’s early industrial infrastructure.6 Nearly 700,000 Japanese lived in Korea in 1940, and a similarly large number of Koreans lived in Japan as forced laborers. Some of the early Korean businesses got their start as colonial enterprises in the period of Japanese occupation.7 A good part of the two countries’ émigré populations were repatriated after the war, leading to a considerable exchange of knowledge and experience of business practices. The highly state-centered development strategies of President Park Chung Hee and others like him were formed as a result of his observation of Japanese industrial policy in Korea in the prewar period.
Francis Fukuyama (Trust: The Social Virtues and the Creation of Prosperity)
Samsung, “They did market research and came up with good news: nobody had heard of Samsung.” So the name stayed, even as they reinvented themselves, in what has become a textbook case of successful rebranding strategy. Samsung (which means “three stars”) began in 1938 as a Korean-owned fruit and fish company, during the period of Japanese rule.
Euny Hong (The Birth of Korean Cool: How One Nation Is Conquering the World Through Pop Culture)
Samsung still needed to refashion its brand image. There was a worrisome phrase floating around the business world in the 1990s, the “Korea discount.” This term, more politely called the “emerging market discount,” meant either that Korean companies were undervalued on the stock exchange or that Korean commercial goods had to be sold at a cut rate in order to be competitive on the global market.
Euny Hong (The Birth of Korean Cool: How One Nation Is Conquering the World Through Pop Culture)
July 1998, CEO Yun and nine other Samsung executives locked themselves up in a hotel and wrote their resignation letters. They made a pact that they would put the letters away for five months, at the end of which they would actually resign if they didn’t cut company costs by 30 percent.
Euny Hong (The Birth of Korean Cool: How One Nation Is Conquering the World Through Pop Culture)
Nokia is a great example of the cost of caution. In 2007, Nokia was the world’s largest and most successful maker of mobile phones, with a market capitalization of just under $ 99 billion. Then Apple and Samsung came blazing into the market. In 2013, Nokia sold its money-losing handset operations to Microsoft for $ 7 billion, and in 2016 Microsoft sold its feature phone assets and the Nokia handset brand to Foxconn and HMD for just $ 350 million. That’s a drop in value for Nokia’s mobile phone business from somewhere in the neighborhood of $ 99 billion to $ 350 million in less than a decade—a decline of over 99 percent. At the time, Nokia’s decisions may have seemed to make sense. Nokia actually continued growing even after the launch of the iPhone and Google’s Android operating system. Nokia hit its peak in terms of unit volume when it shipped 104 million phones in 2010. But Nokia’s sales declined after that, and were surpassed by Android in 2011 and iPhone in 2012. By the time Nokia’s management realized the existential threat facing them, it was too late; even the desperation play of aligning themselves with Microsoft as its exclusive Windows Phone partner couldn’t reverse the decline.
Reid Hoffman (Blitzscaling: The Lightning-Fast Path to Building Massively Valuable Companies)
His order cited "credible evidence" that a takeover "threatens to impair the national security of the US".Qualcomm was already trying to fend off Broadcom's bid.The deal would have created the world's third-largest chipmaker behind Intel and Samsung.It would also have been the biggest takeover the technology koo50 sector had ever seen.The presidential order said: "The proposed takeover of Qualcomm by the Purchaser (Broadcom) is prohibited. and any substantially equivalent merger. acquisition. or takeover. whether effected directly or indirectly. is also prohibited."Crown jewelSome analysts said President Trump's decision was more about competitiveness and winning the race for 5G technology. than security concerns.The sector is in a race to develop chips for the latest 5G wireless technology. and Qualcomm was considered by Broadcom a significant asset in its bid to gain market share.Image captionQualcomm has already showcased 1Gbps mobile internet speeds using a 5G chip"Given the current political climate in the US and other regions around the world. everyone is taking a more conservative view on mergers and acquisitions and protecting their own domains." IDC's Mario Morales. vice president of enabling technologies and semiconductors told the BBC."We are all at the start of a race. and you have 5G as a crown jewel that everyone wants to participate in - and every region is racing towards that." he said."We don't want to hinder someone like Qualcomm so that they can't provide the technology to the vendors that are competing within that space."US investigates Broadcom's Qualcomm bidQualcomm rejects Broadcom takeover bidHuawei's US smartphone deal collapsesSingapore-based Broadcom had been pursuing San Diego-based Qualcomm for about four months.Last week however. Broadcom's hostile takeover bid was put under investigation by the Committee on Foreign Investment in the US. a multi-agency led by the US Treasury Department.The US company had rejected approaches from its rival on the grounds that the offer undervalued the business. and also that any takeover would face antitrust hurdles.Earlier this year. Chinese telecoms giant Huawei said it had not been able to strike a deal to sell its new smartphone via a US carrier. widely believed to be AT&T.The US also recently blocked the $1.2bn sale of money transfer firm Moneygram to China's Ant Financial. the digital payments arm of Alibaba.
drememapro
Onerously, Korea still has not managed to wean itself off its reliance on the chaebols—the mega conglomerates like Samsung and Hyundai. True, these companies have clothed and fed the nation since the 1960s, but they are far too powerful, now more than ever: in 2012, the top ten companies in Korea generated over 75 percent of the nation’s GDP.2 If one of these companies fails, the whole nation
Euny Hong (The Birth of Korean Cool: How One Nation Is Conquering the World Through Pop Culture)
After the blaze burned out, John called Samsung to report the incident. He estimated that the destruction to the nightstand, hardwood floor, and carpets totaled $9,000. The company said it would call him back within twenty-four hours. It never did.
Tripp Mickle (After Steve: How Apple became a Trillion-Dollar Company and Lost Its Soul)
CATL and BYD in China; LG Energy Solution, Samsung SDI, and SK Innovation in South Korea; and Panasonic in Japan. In 2021, these six companies produced 86 percent of the world’s lithium-ion rechargeable batteries, with CATL alone holding a one-third global share.
Siddharth Kara (Cobalt Red: How the Blood of the Congo Powers Our Lives)
MANY YEARS AGO, I had joined the local news desk of a prominent newspaper in Bengaluru, the sleepy south Indian town that became the country’s Silicon Valley. After trying my hand at crime reporting and general business journalism, I developed an interest in tracking technology. Among other things in the mid noughties, I had half a page in the paper to feature new gadgets every week. Nokia, Blackberry, Samsung and a few other companies were regulars on the page. While I was enjoying my work, my salary needed a boost. (The media industry’s decline was just about beginning, and salaries were as poor then as they are today.) Getting out of the rather difficult circumstances that I found myself in, I moved on to the Economic Times to report on technology. The business daily was India’s largest pink paper by circulation, and I worked with some of the best journalists of the time. My job was mainly to write about technology services companies. Soon I got bored with tracking quarterly results and rehearsed statements. This was around 2012, and India’s start-up ecosystem was in its infancy. I quit the paper to join a start-up blog. I didn’t ask for a raise. I was just happy to be able to write about start-ups and their founders. It was something new, and their excitement was infectious. In those days, ‘start-up’ was not a mainstream beat in India. Only niche blogs wrote about them. On the personal front, there were months when I was flat broke. One evening I sold my old Nokia 5800 for ₹300 at a second-hand electronics shop to buy a packet of biryani. That is still the best biryani I’ve ever had. The two years at the start-up blog were also my best two years ever. As start-ups became the buzzword, I went back to the pink paper to write about them. I was able to upgrade my life a little. I moved into a middle-class apartment with my family. I got some furniture and so on. After selling the Nokia phone, I used a feature phone for a few days. But now I had to upgrade my phone. After much research, I zeroed in on a Micromax handset. Micromax, a Gurgaon-based company that began making handsets in 2008, had some smartphones that were affordable on a young journalist’s salary. It was also a leading brand and had some interesting features such as dual SIM and a great touchscreen display. Going from a phone that ran on Symbian (Nokia’s proprietary operating system that failed) to an Android-based phone was like suddenly being
Jayadevan P.K. (Xiaomi: How a Startup Disrupted the Market and Created a Cult Following)
There’s the potential that Tesla is setting itself up to capitalize on a situation like the one Apple found itself in when it first introduced the iPhone. Apple’s rivals spent the initial year after the iPhone’s release dismissing the product. Once it became clear Apple had a hit, the competitors had to catch up. Even with the device right in their hands, it took companies like HTC and Samsung years to produce anything comparable. Other once-great companies like Nokia and BlackBerry didn’t withstand the shock. If, and it’s a big if, Tesla’s Model 3 turned into a massive hit—the thing that everyone with enough money wanted because buying something else would just be paying for the past—then the rival automakers would be in a terrible bind. Most of the car companies dabbling in electric vehicles continue to buy bulky, off-the-shelf batteries rather than developing their own technology. No matter how much they wanted to respond to the Model 3, the automakers would need years to come up with a real challenger and even then they might not have a ready supply of batteries for their vehicles. “I think it is going to be a bit like that,” Musk said. “When will the first non-Tesla Gigafactory get built? Probably no sooner than six years from now. The big car companies are so derivative. They want to see it work somewhere else before they will approve the project and move forward. They’re probably more like seven years away. But I hope I’m wrong.” Musk
Ashlee Vance (Elon Musk: How the Billionaire CEO of SpaceX and Tesla is Shaping our Future)
There are other problems more closely related to the question of culture. The poor fit between large scale and Korea’s familistic tendencies has probably been a net drag on efficiency. The culture has slowed the introduction of professional managers in situations where, in contrast to small-scale Chinese businesses, they are desperately needed. Further, the relatively low-trust character of Korean culture does not allow Korean chaebol to exploit the same economies of scale and scope in their network organization as do the Japanese keiretsu. That is, the chaebol resembles a traditional American conglomerate more than a keiretsu network: it is burdened with a headquarters staff and a centralized decision-making apparatus for the chaebol as a whole. In the early days of Korean industrialization, there may have been some economic rationale to horizontal expansion of the chaebol into unfamiliar lines of business, since this was a means of bringing modern management techniques to a traditional economy. But as the economy matured, the logic behind linking companies in unrelated businesses with no obvious synergies became increasingly questionable. The chaebol’s scale may have given them certain advantages in raising capital and in cross-subsidizing businesses, but one would have to ask whether this represented a net advantage to the Korean economy once the agency and other costs of a centralized organization were deducted from the balance. (In any event, the bulk of chaebol financing has come from the government at administered interest rates.) Chaebol linkages may actually serve to hold back the more competitive member companies by embroiling them in the affairs of slow-growing partners. For example, of all the varied members of the Samsung conglomerate, only Samsung Electronics is a truly powerful global player. Yet that company has been caught up for several years in the group-wide management reorganization that began with the passing of the conglomerate’s leadership from Samsung’s founder to his son in the late 1980s.72 A different class of problems lies in the political and social realms. Wealth is considerably more concentrated in Korea than in Taiwan, and the tensions caused by disparities in wealth are evident in the uneasy history of Korean labor relations. While aggregate growth in the two countries has been similar over the past four decades, the average Taiwanese worker has a higher standard of living than his Korean counterpart. Government officials were not oblivious to the Taiwanese example, and beginning in about 1981 they began to reverse somewhat their previous emphasis on large-scale companies by reducing their subsidies and redirecting them to small- and medium-sized businesses. By this time, however, large corporations had become so entrenched in their market sectors that they became very difficult to dislodge. The culture itself, which might have preferred small family businesses if left to its own devices, had begun to change in subtle ways; as in Japan, a glamour now attached to working in the large business sector, guaranteed it a continuing inflow of Korea’s best and brightest young people.73
Francis Fukuyama (Trust: The Social Virtues and the Creation of Prosperity)
But the rules for success in the twenty-first century are emerging, and they are radically different from the rules in the nineteenth and twentieth centuries. You can make art, you can create, and you can sell those creations—or at least make them well enough that you or your loved ones would be thrilled to own the things you have made, be they chairs, desks, plates, cups, clothing, lamps, computer accessories, or whatever. If you are willing to climb the knowledge ladder needed, maybe you, too, could become the next Elon Musk, Jack Dorsey, Jim McKelvey, or even Jazz Tigan. Here is the thing: You must learn to learn. We must learn to learn. We must develop our skills at creating, developing, and nurturing things and services that others value. The age of being a cog in a big machine and marching one’s way to a defined benefit plan retirement is over. In its place is a global talent pool with access to the same tools, knowledge, and equipment as everyone else and with competition coming from every angle inside and outside of the industry. Nokia and Motorola owned the cell phone industry top to bottom, and then BlackBerry came in to mess it up. But BlackBerry was just a harbinger of the change coming. Apple, at the time just a computer company, assaulted the cell phone cartel and won. It won big. And then Google—how crazy that is in retrospect—jumped in and changed it all up again. Now Samsung is making a good run at both of them.
Mark Hatch (The Maker Movement Manifesto: Rules for Innovation in the New World of Crafters, Hackers, and Tinkerers)
We were watching videos at night on her Samsung tablet or my company iPad. She showed me the Silvano Agosti 1983 Italian interview with a little Italian boy called “D'Amore si vive, We Live of Love.” The boy was so cute, and his thoughts seemed similar to mine and Martina's. I was so deeply in love with her. The boy on the interview was just like what our own child would be, and we agreed and laughed. “We Live of Love.” What a coincidence! Living. By: Love. I knew the interview from before and she was surprised at how I knew about it. I showed her on my Instagram a picture of the boy I had recently taken a screenshot of and posted. With the subtitle at the right moment under his face: “Descubrir a la vida.” To discover life. Together. With his one and only girlfriend, as the boy explains. I told her multiple times that I was still unsure if she was real, or if it was all a dream; if I had only dreamed of her one night in the dark; if Pinto and I had invented her in my mind. She was a big fan of space, but I thought she liked the mystery behind the endless space with all its questions and secrets for us humans. I thought she liked the sky and space because she recently flew from Argentina to land in my arms. Martina and I were obsessed with Chris Rock and Eddie Murphy; we both knew all their stand-up comedies by heart. We kept replaying the best moments or faces that Chris or Eddie made. We had so much fun watching the same videos over and over that I couldn't believe it. Nobody else ever found the same moments or the same stand-ups as funny as Martina and I did. Nobody before or after found it so amusing. If I showed it to someone, they didn't understand why I was so excited about it or why racist jokes were so funny for an hour from one black comedian to the next. We were obsessed the way Eddie spoke about the „Zebra-Bitch of her dreams, her dream-wife who doesn’t know the concept of money”, saying “she should have an afro, like Angela Davis goes 'God damn it.'“ We were laughing so much. Sometimes I tickled her flat belly or her ribs and she was laughing so sweetly and so much that she couldn't stop. She was begging me to stop tickling her when I barely touched her. She said “No, no, no, no” so many times so quickly and cutely that I had to stop and kiss her; I couldn't resist her lips or her person, I had to kiss and hug her. We laughed so much at particular parts of Chris Rock's stand-up comedies that we could barely stop, almost as if we were tickling each other. We were laughing when Chris Rock was mocking Bone-Thugs-n-Harmony for singing ‘Welfare chariots’ such as „The First of the Month” or when he explained that the government hates rappers, but „only the good rappers get gunned down. They could find Saddam Hussein in a cave in Iraq but couldn't arrest anyone related to Tupac Shakur’s assassination, which didn't happen in a cave in Iraq but in Las Vegas, on the Strip, not one of those side streets, but in front of Circus Circus, after a Mike Tyson fight. Now how many witnesses do you need, to arrest somebody?” We were fascinated with Eddie Murphy, Charlie Murphy, and Chris Rock, but when I showed her Richard Prior, Doug Stanhope, Aries Spears, or George Carlin, she was no longer so impressed for some reason. Her favorite part perhaps was when Chris Rock talked about love and relationships. He said that „you never really been in love unless you have contemplated murder; unless you have practiced your alibi in front of the mirror, staring at a can of rat poison for 45 minutes straight, you haven't been in love. And the only thing preventing you from killing your significant other was an episode of CSI.” He said that relationships are hard and that in order for them to work, both people need to have the same focus, which is all about: her.
Tomas Adam Nyapi
We were watching videos at night on her Samsung tablet or my company iPad. She showed me the Silvano Agosti 1983 Italian interview with a little Italian boy called “D'Amore si vive, We Live of Love.” The boy was so cute, and his thoughts seemed similar to mine and Martina's. I was so deeply in love with her. The boy on the interview was just like what our own child would be, and we agreed and laughed. “We Live of Love.” What a coincidence! Living. By: Love. I knew the interview from before and she was surprised at how I knew about it. I showed her on my Instagram a picture of the boy I had recently taken a screenshot of and posted. With the subtitle at the right moment under his face: “Descubrir a la vida.” To discover life. Together. With his one and only girlfriend, as the boy explains. I told her multiple times that I was still unsure if she was real, or if it was all a dream; if I had only dreamed of her one night in the dark; if Pinto and I had invented her in my mind. She was a big fan of space, but I thought she liked the mystery behind the endless space with all its questions and secrets for us humans. I thought she liked the sky and space because she recently flew from Argentina to land in my arms. Martina and I were obsessed with Chris Rock and Eddie Murphy; we both knew all their stand-up comedies by heart. We kept replaying the best moments or faces that Chris or Eddie made. We had so much fun watching the same videos over and over that I couldn't believe it. Nobody else ever found the same moments or the same stand-ups as funny as Martina and I did. Nobody before or after found it so amusing. If I showed it to someone, they didn't understand why I was so excited about it or why racist jokes were so funny for an hour from one black comedian to the next. We were obsessed the way Eddie spoke about the „Zebra-Bitch of his dreams, his dream-wife who doesn’t know the concept of money”, saying “she should have an afro, like Angela Davis goes 'God damn it.'“ We were laughing so much. Sometimes I tickled her flat belly or her ribs and she was laughing so sweetly and so much that she couldn't stop. She was begging me to stop tickling her when I barely touched her. She said “No, no, no, no” so many times so quickly and cutely that I had to stop and kiss her; I couldn't resist her lips or her person, I had to kiss and hug her. We laughed so much at particular parts of Chris Rock's stand-up comedies that we could barely stop, almost as if we were tickling each other. We were laughing when Chris Rock was mocking Bone-Thugs-n-Harmony for singing ‘Welfare chariots’ such as „The First of the Month” or when he explained that the government hates rappers, but „only the good rappers get gunned down. They could find Saddam Hussein in a cave in Iraq but couldn't arrest anyone related to Tupac Shakur’s assassination, which didn't happen in a cave in Iraq but in Las Vegas, on the Strip, not one of those side streets, but in front of Circus Circus, after a Mike Tyson fight. Now how many witnesses do you need, to arrest somebody?” We were fascinated with Eddie Murphy, Charlie Murphy, and Chris Rock, but when I showed her Richard Prior, Doug Stanhope, Aries Spears, or George Carlin, she was no longer so impressed for some reason. Her favorite part perhaps was when Chris Rock talked about love and relationships. He said that „you never really been in love unless you have contemplated murder; unless you have practiced your alibi in front of the mirror, staring at a can of rat poison for 45 minutes straight, you haven't been in love. And the only thing preventing you from killing your significant other was an episode of CSI.” He said that relationships are hard and that in order for them to work, both people need to have the same focus, which is all about: her.
Tomas Adam Nyapi (BARCELONA MARIJUANA MAFIA)
As Hönig and Zorkendorfer flipped through the papers, they were surprised to find a detailed proposal to reduce costs by using a less expensive manufacturing technique for the watch crown. The design team wanted to cut each crown with a computer-controlled machine, a CNC tool, that would have unrivaled precision resulting in a more beautiful and realistic crown. Yet, the operations staff proposed a low-priced laser-cutting process that would save millions of dollars. “That’s not Apple,” Zorkendorfer said. “That’s something Samsung would do,” Hönig added.
Tripp Mickle (After Steve: How Apple Became a Trillion-Dollar Company and Lost Its Soul)
The first thing companies did with computer technology back in the 1980s was to multiply the number of choices for their customers. More colors, more styles, more features, more models, more messages, more channels, more services, more brand extensions, more SKUs. The siren call of “consumer choice” proved impossible for companies to resist. If a little choice was good, they reasoned, more choice was better. Customers loved it. For about 15 minutes. Today their lives are so cluttered by choice that they can barely breathe. Americans now see that a little choice increases their freedom, but too much takes it away. Do you really want to spend three hours learning how to use the features on your new Samsung TV? Or sort through 17 varieties each time you buy Crest toothpaste at the supermarket? Or deal with the 3,000 pages of items shown in Restoration Hardware’s 15-pound set of catalogs? Not if you have a life. Of course, none of us wants to give up this lavish banquet of choice. We just want it off the floor and out of the way. “It’s not information over-load,” media consultant Clay Shirky famously said. “It’s filter failure.” Our brains can’t handle the deluge. We’re desperate for a way to organize, access, and make use of so many options. Amazon founder Jeff Bezos called it “cognitive overhead.
Marty Neumeier (Brand Flip, The: Why customers now run companies and how to profit from it (Voices That Matter))
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Here’s another fascinating example of Amazon enabling and anticipating customer needs despite traditional views of competition. As this book was going to press, Amazon announced on September 24, 2019 that it was joining 30 different companies in the “Voice Interoperability Initiative” to ensure as many devices as possible will work with digital assistants from different companies. Amazon is pulling together with its competitors to create an industry standard for voice assistant software and hardware. Notably, Google, Apple, and Samsung are so far sitting out the initiative. “As much as people would like the headline that there’s going to be one voice assistant that rules them all, we don’t agree,” says Amazon’s SVP of devices and services Dave Limp in The Verge. “This isn’t a sporting event. There’s not going to be one winner.” “The
Ram Charan (The Amazon Management System: The Ultimate Digital Business Engine That Creates Extraordinary Value for Both Customers and Shareholders)
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The electronics effort faced even greater challenges. To launch that category, David Risher tapped a Dartmouth alum named Chris Payne who had previously worked on Amazon’s DVD store. Like Miller, Payne had to plead with suppliers—in this case, Asian consumer-electronics companies like Sony, Toshiba, and Samsung. He quickly hit a wall. The Japanese electronics giants viewed Internet sellers like Amazon as sketchy discounters. They also had big-box stores like Best Buy and Circuit City whispering in their ears and asking them to take a pass on Amazon. There were middlemen distributors, like Ingram Electronics, but they offered a limited selection. Bezos deployed Doerr to talk to Howard Stringer at Sony America, but he got nowhere. So Payne had to turn to the secondary distributors—jobbers that exist in an unsanctioned, though not illegal, gray market. Randy Miller, a retail finance director who came to Amazon from Eddie Bauer, equates it to buying from the trunk of someone’s car in a dark alley. “It was not a sustainable inventory model, but if you are desperate to have particular products on your site or in your store, you do what you need to do,” he says. Buying through these murky middlemen got Payne and his fledgling electronics team part of the way toward stocking Amazon’s virtual shelves. But Bezos was unimpressed with the selection and grumpily compared it to shopping in a Russian supermarket during the years of Communist rule. It would take Amazon years to generate enough sales to sway the big Asian brands. For now, the electronics store was sparely furnished. Bezos had asked to see $100 million in electronics sales for the 1999 holiday season; Payne and his crew got about two-thirds of the way there. Amazon officially announced the new toy and electronics stores that summer, and in September, the company held a press event at the Sheraton in midtown Manhattan to promote the new categories. Someone had the idea that the tables in the conference room at the Sheraton should have piles of merchandise representing all the new categories, to reinforce the idea of broad selection. Bezos loved it, but when he walked into the room the night before the event, he threw a tantrum: he didn’t think the piles were large enough. “Do you want to hand this business to our competitors?” he barked into his cell phone at his underlings. “This is pathetic!” Harrison Miller, Chris Payne, and their colleagues fanned out that night across Manhattan to various stores, splurging on random products and stuffing them in the trunks of taxicabs. Miller spent a thousand dollars alone at a Toys “R” Us in Herald Square. Payne maxed out his personal credit card and had to call his wife in Seattle to tell her not to use the card for a few days. The piles of products were eventually large enough to satisfy Bezos, but the episode was an early warning. To satisfy customers and their own demanding boss during the upcoming holiday, Amazon executives were going to have to substitute artifice and improvisation for truly comprehensive selection.
Brad Stone (The Everything Store: Jeff Bezos and the Age of Amazon)
I don’t regret selling Nest to Google. Neither does our executive team. We always revisit this question when our old team meets up. Our only regret is that we didn’t get to finish what we started. But we made the decision to sell together, and we all stand by it today. Given the data we had at the time, we’d do it again. Especially since we were right. As predicted, once Nest brought the idea of the connected home to life, the giants of Apple, Amazon, and Samsung all wanted a piece. They built teams to compete with Google and Nest and created their own home products, platforms, and ecosystems. We dodged a bullet. And Google was and remains an incredible company. It’s filled with brilliant people at every level. It’s changed the world many times over. Google’s culture works for them—there’s a reason a lot of people never leave the mother ship. But that culture is enabled and driven by the fact that Google’s search and advertising business pretty much prints cash. Even Googlers call it the “Money Tree.” It’s turned Google into a place of wild abundance where anyone can more or less do anything—or sometimes nothing at all. They’ve been so profitable for so long and have had so few existential business threats that they’ve never had to cut back or slim down, never had to be scrappy. They haven’t had to really fight for anything in decades. Lucky them! But at Nest, we were fighters. Our culture was born from the Apple way, a culture that survived multiple near-death experiences over its forty-plus years of existence. We were ready to fight for our mission and our place at the table, fight to keep our culture and our way of doing things.
Tony Fadell (Build: An Unorthodox Guide to Making Things Worth Making)
That summer, Harrison Miller and Bezos butted heads in front of the board of directors over the size of the bet on toys. Bezos wanted Miller to plow $120 million into stocking every possible toy, from Barbie dolls to rare German-made wooden trains to cheap plastic beach pails, so that kids and parents would never be disappointed when they searched for an item on Amazon. But a prescient Miller, sensing disaster ahead, pushed to lower his own buy. “No! No! A hundred and twenty million!” Bezos yelled. “I want it all. If I have to, I will drive it to the landfill myself!” “Jeff, you drive a Honda Accord,” Joy Covey pointed out. “That’s going to be a lot of trips.” Bezos prevailed. And the company would make a sizable contribution to Toys for Tots after the holidays that year. “That first holiday season was the best of times and the worst of times,” Miller says. “The store was great for customers and we made our revenue goals, which were big, but other than that everything that could go wrong did. In the aftermath we were sitting on fifty million dollars of toy inventory. I had guys going down the back stairs with ‘Vinnie’ in New York, selling Digimons off to Mexico at twenty cents on the dollar. You just had to get rid of them, fast.” The electronics effort faced even greater challenges. To launch that category, David Risher tapped a Dartmouth alum named Chris Payne who had previously worked on Amazon’s DVD store. Like Miller, Payne had to plead with suppliers—in this case, Asian consumer-electronics companies like Sony, Toshiba, and Samsung. He quickly hit a wall. The Japanese electronics
Brad Stone (The Everything Store: Jeff Bezos and the Age of Amazon)