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78.3 Affability. Optimism and cheerfulness. Another virtue which makes social life more pleasant is affability. It may express itself in the form of a friendly greeting, a small compliment, a cordial gesture of encouragement. This virtue leads us to overcome our inclination to irritability, rash judgments and actions ... , basically, to live as though other people didn’t matter. Elizabeth’s start of joy at the Visitation emphasizes the gift that can be contained in a mere greeting, when it comes from a heart full of God. How often can the darkness of loneliness, oppressing a soul, be dispelled by the shining ray of a smile and a kind word! A good word is soon said; yet sometimes we find it difficult to utter. We are restrained by fatigue, we are distracted by worries, we are checked by a feeling of coldness or selfish indifference. Thus it happens that we may pass by persons, although we know them, without looking at their faces and without realizing how often they are suffering from that subtle, wearing sorrow which comes from feeling ignored. A cordial word, an affectionate gesture would be enough, and something would at once awaken in them: a sign of attention and courtesy can be a breath of fresh air in the stuffiness of an existence oppressed by sadness and dejection. Mary’s greeting filled with joy the heart of her elderly cousin Elizabeth (cf Luke 1:44).[496] This is how we can lighten the load of the people around us. Another aspect of affability lies in the practice of kindness, in understanding towards the defects and mistakes of other people (we don’t have to be constantly correcting others), in good manners evinced by our words and behaviour, in sympathy, cordiality and words of praise at an opportune moment ... The spirit of sweetness is truly the spirit of God ... It makes the truth understandable and acceptable. We have to be intransigent towards every form of evil; nevertheless, we have to deal kindly with our neighbour.[497] A truck-driver once pulled over at a highway rest stop for a cup of coffee. He needed a break because he had many miles ahead of him. He sat at the counter and a young boy came to wait on him. The truck-driver asked with a smile, Busy day? The young fellow looked up and smiled back. Some months later, the truck-driver returned to the same stop. Much to his surprise, the young fellow remembered him as if they were old friends. The truth is that people have a great thirst for smiles. They have an enormous longing for cheerfulness and encouragement. Every day we encounter a good number of people who await that momentary gift of our joy. Through the practice of the social virtues we can open up many doors. We cannot allow ourselves to be cut off from any of our neighbours or colleagues. The Lord wants us to do an effective apostolate of friendship and confidence. We need to introduce other people to that greatest of all gifts which is friendship with Jesus.
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Francisco Fernández-Carvajal (In Conversation with God – Volume 5 Part 2: Ordinary Time Weeks 29-34)