Room Service Quotes

In my next life I want to live my life backwards. You start out dead and get that out of the way. Then you wake up in an old people's home feeling better every day. You get kicked out for being too healthy, go collect your pension, and then when you start work, you get a gold watch and a party on your first day. You work for 40 years until you're young enough to enjoy your retirement. You party, drink alcohol, and are generally promiscuous, then you are ready for high school. You then go to primary school, you become a kid, you play. You have no responsibilities, you become a baby until you are born. And then you spend your last 9 months floating in luxurious spa-like conditions with central heating and room service on tap, larger quarters every day and then Voila! You finish off as an orgasm!

Room service? Send up a larger room." [A Night at the Opera]

The Service you do for others is the rent you pay for your room here on Earth.

The more I love humanity in general the less I love man in particular. In my dreams, I often make plans for the service of humanity, and perhaps I might actually face crucifixion if it were suddenly necessary. Yet I am incapable of living in the same room with anyone for two days together. I know from experience. As soon as anyone is near me, his personality disturbs me and restricts my freedom. In twenty-four hours I begin to hate the best of men: one because he’s too long over his dinner, another because he has a cold and keeps on blowing his nose. I become hostile to people the moment they come close to me. But it has always happened that the more I hate men individually the more I love humanity.

Magnus placed an order with the room service, who had by now stopped questioning Mr. Bane's unusual needs for things like twenty-four plates of scrambled eggs and “enough coffee to fill one of your larger bathtubs”.

I agreed. By this time the drink was beginning to cut the acid and my hallucinations were down to a tolerable level. The room service waiter had a vaguely reptilian cast to his features, but I was no longer seeing huge pterodactyls lumbering around the corridors in pools of fresh blood. The only problem now was a gigantic neon sign outside the window, blocking our view of the mountains -- millions of colored balls running around a very complicated track, strange symbols & filigree, giving off a loud hum.... "Look outside," I said. "Why?" "There's a big ... machine in the sky, ... some kind of electric snake ... coming straight at us." "Shoot it," said my attorney. "Not yet," I said. "I want to study its habits.

One might even argue that if an animal could choose with intelligence, it would opt for living in a zoo, since the major difference between a zoo and the wild is the absence of parasites and enemies and the abundance of food in the first, and their respective abundance and scarcity in the second. Think about it yourself. Would you rather be put up at the Ritz with free room service and unlimited access to a doctor or be homeless without a soul to care for you?... But I don't insist. I don't mean to defend zoos. Close them all down if you want (and let us hope that what wildlife remains can survive in what is left of the natural world). I know zoos are no longer in people's good graces. Religion faces the same problem. Certain illusions about freedom plague them both.

You eat the room service employees every time?” Denise asked, shocked. “Of course. But don’t fret on their behalf. I always tip well.

Few religions are definite about the size of Heaven, but on the planet Earth the Book of Revelation (ch. XXI, v.16) gives it as a cube 12,000 furlongs on a side. This is somewhat less than 500,000,000,000,000,000,000 cubic feet. Even allowing that the Heavenly Host and other essential services take up at least two thirds of this space, this leaves about one million cubic feet of space for each human occupant- assuming that every creature that could be called ‘human’ is allowed in, and the the human race eventually totals a thousand times the numbers of humans alive up until now. This is such a generous amount of space that it suggests that room has also been provided for some alien races or - a happy thought - that pets are allowed.

Finnie kicked a packet of washing powder. "Why am I surrounded by morons? Did I tick the wrong bloody box for room service? I wanted scrambled eggs on toast, but they delivered a family-sized bag of idiots!

The sun still lives his silent vows to the moon, by bowing to kiss her feet whenever she walks in the room.

I don’t care how great your products or services are, if the company’s finances aren’t managed well, it’s doomed to fail.

It was Carrot who'd suggested to the Patrician that hardened criminals should be given the chance to 'serve the community' by redecorating the homes of the elderly, lending a new terror to old age and, given Ankh-Morpork's crime rate, leading to at least one old lady having her front room wallpapered so many times in six months that now she could only get in sideways.

It is the wee hours of the morning, ma petite. The room service menu is somewhat limited. Jason has donated blood twice to me tonight; he needed protein." Jean-Claude smiled. "It was either take-out, or he could eat Larry. I thought you'd prefer take-out.

Mona knocked at the wrong time. “Uh…yeah…wait a minute, Mona -- ” Mona shouted through the door. “Room service, gentlemen. Just pull the covers up.” Michael grinned at Jon. “My roommate. Brace yourself.” Seconds later, Mona burst through the doorway with a tray of coffee and croissants. “Hi! I’m Nancy Drew! You must be the Hardy Boys!

He was feeling buoyant, flexible. He wanted to go jogging. He stood. He couldn't go jogging. He called room service and ordered a basket of breads and pastries.

The room was a compact, informal library. Books stood or were stacked on the shelves that ran along two walls from floor to ceiling, sat on the tables like knickknacks, trooped around the room like soldiers. They struck Malory as more than knowledge or entertainment, even more than stories or information. They were colour and texture, in a haphazard yet somehow intricate decorating scheme. The short leg of the L-shaped room boasted still more books, as well as a small table that held the remains of Dana's breakfast. With her hands on her hips, Dana watched Malory's perusal of her space. She'd seen the reaction before. 'No I haven't read them all, but I will.And no I don't know how many I have. Want coffee?' Let me just ask this. Do you ever actually use the services of the library?' Sure, but I need to own them. If I don't have twenty or thirty books right here, waiting to be read, I start jonesing. That's my compulsion.

Service to others is the rent yo pay for your room here on earth.

Forgetfulness is not just a vis inertiae, as superficial people believe, but is rather an active ability to suppress, positive in the strongest sense of the word, to which we owe the fact that what we simply live through, experience, take in, no more enters our consciousness during digestion (one could call it spiritual ingestion) than does the thousand-fold process which takes place with our physical consumption of food, our so-called ingestion. To shut the doors and windows of consciousness for a while; not to be bothered by the noise and battle which our underworld of serviceable organs work with and against each other;a little peace, a little tabula rasa of consciousness to make room for something new, above all for the nobler functions and functionaries, for ruling, predicting, predetermining (our organism runs along oligarchic lines, you see) - that, as I said, is the benefit of active forgetfulness, like a doorkeeper or guardian of mental order, rest and etiquette: from which can immediately see how there could be no happiness, cheerfulness, hope, pride, immediacy, without forgetfulness.

It was at a church service in Munich that I saw him, a former S.S. man who had stood guard at the shower room door in the processing center at Ravensbruck. He was the first of our actual jailers that I had seen since that time. And suddenly it was all there – the roomful of mocking men, the heaps of clothing, Betsie's pain-blanched face. He came up to me as the church was emptying, beaming and bowing. “How grateful I am for your message, Fraulein.” He said. “To think that, as you say, He has washed my sins away!” His hand was thrust out to shake mine. And I, who had preached so often to the people in Bloemendaal the need to forgive, kept my hand at my side. Even as the angry, vengeful thoughts boiled through me, I saw the sin of them. Jesus Christ had died for this man; was I going to ask for more? Lord Jesus, I prayed, forgive me and help me to forgive him. I tried to smile, I struggles to raise my hand. I could not. I felt nothing, not the slightest spark of warmth or charity. And so again I breathed a silent prayer. Jesus, I prayed, I cannot forgive him. Give me Your forgiveness. As I took his hand the most incredible thing happened. From my shoulder along my arm and through my hand a current seemed to pass from me to him, while into my heart sprang a love for this stranger that almost overwhelmed me. And so I discovered that it is not on our forgiveness any more than on our goodness that the world's healing hinges, but on His. When He tells us to love our enemies, He gives, along with the command, the love itself.

It is said that resentment is like drinking poison and waiting for your enemy to die. There is no room for such a waste of energy in the service of God.

My maid never sweeps under the bed so I asked her to do so today. Found a pen, three pairs of shoes and the man I had lost two years ago.

His love for me seemed to overflow my limits by its flood of wealth and service. But my necessity was more for giving than foe receiving; for love is a vagabond, who can make his flowers bloom in the wayside dust, better than in the crystal jars kept in the drawing-room.

No father, no son, no mother, no daughter should get so busy that he or she does not have time to study the scriptures and the words of modern prophets. None of us should get so busy that we crowd out contemplation and praying. None of us should become so busy in our formal Church assignments that there is no room left for quiet Christian service to our neighbors.

In this large and fierce world of ours, there are many, many unpleasant places to be. You can be in a river swarming with angry electric eels, or in a supermarket filled with vicious long-distance runners. You can be in a hotel that has no room service, or you can be lost in a forest that is slowly filling up with water. You can be in a hornet's nest or in an abandoned airport or in the office of a pediatric surgeon, but one of the most unpleasant things that can happen is to find yourself in a quandary. Which is where the Baudelaire orphans found themselves that night. Finding yourself in a quandary means that everything seems confusing and dangerous and you don't know what in the world to do about it, and it is one of the worst unpleasantries you can encounter.

I am happy to pay you," she announced. "For your services." A harsh, strangled sound cut through the room. It came from him. "Pay me." She nodded. "Would say, twenty-five pounds do?" "No." Her brows knit together. "Of course, a person of your--prowess--is worth more. I apologize for the offense. Fifty? I'm afraid I can't go much higher. It's quite a bit of money.

They would be happy to bring some up. No one bitched about the time. No one questioned. You can always tell how much you're paying for a room by how little they complain.

Come over here and taste me,” he says, his voice little but a seductive whisper.

Not accomplishing your Life Plan is a tragic act of free will. It is akin to charting an elaborate vacation itinerary before arriving at your holiday destination, with all kinds of plans for outdoor adventures and intentions to go sightseeing and shopping, but then ending up spending the whole trip in your hotel room ordering from room service and watching television. In a similar fashion the unconscious soul spends a lifetime in the semi-conscious state of Divine Disconnection and then returns home mostly ‘empty-handed’.

I keep a band of music in my ante-room," he said once to her. "It has orders to play without stopping; it renders me two excellent services. It keeps the sounds of the world from reaching the private apartments, and it makes the world think that dancing's going on within.

Financial health is the lifeblood of any organization. It's the engine that drives growth, innovation, and long-term sustainability. A company's financial performance determines its ability to invest in new products or services, attract and retain top talent, weather economic downturns, and ultimately, fulfill its mission.

Austerity is a morality play pressed into the service of legitimizing cynical wealth transfers from the have-nots to the haves during times of crisis, in which debtors are sinners who must be made to pay for their misdeeds.

Sara?” Blake’s voice is scorching and burns right through me. “Yes, sir?” “Lock the door and get over my knee. Now.

Service to others is the rent you pay for your room here on earth.’ —Muhammad Ali

A person who searched rooms, brandished pistols, dangled promises of half a million franc fees for nameless services and then wrote instructions to Polish spies might reasonably be regarded with suspicion. But suspicion of what?

Most police cars are the equivalent of an electrical room on wheels and it does not surprise me that police officers that spend time in such a biologically toxic environment are displaying aggression.

You stole five cars. Instead of going into prison or juvenile detention, you endured nothing more than volunteer work. Now that you are paying back your legal fees, which were not inconsiderable, perhaps you need to suffer more in your service. It's good for the soul." "Suffering is good for the soul? You're sitting in your cute little office drinking your gross-ass tea that smells like bacon-" "It's Lapsang souchong." "It's disgusting. You're drinking disgusting tea and writing homilies in your room-temperature office while I"m dying in there. I don't see you suffering." "I have suffered. My suffering has ended." "Did you find Jesus?" "No, I found you.

Take the Cup, Sophia Collins,"she said, and the room was breathlessly silent. The Council chamber was not full, but the row Tessa sat at the end was:Gideon and Gabriel, Cecily and Henry, and her and Will, all leaning forward eagerly, waiting for Sophie to Ascend. At each end of the dais stood a Silent Brother, their heads bent, their parchment robes looking as if they had been carved out of marble. Charlotte lowered the Cup, and held it out to Sophie, who took it carefully. "Do you swear, Sophia Collins, to forsake the mundane world and follow the path of the Shadowhunter? Will you take into yourself the blood of the Angel Raziel and honor that blood? Do you swear to serve the Clave, to follow the Law as set forth by the Covernant, and to obey the word of the Council? Will you defend that which is human and mortal, knowing that for your service there will be no recompense and no thanks but honor?"I swear,"said Sophie, her voice very steady. "Can you be a shield for the weak, a light in the dark, a truth among falsehoods, a tower in the flood, an eye to see when all others are blind?" I can." "And when you are dead, will you give up your body to the Nephilim to be burned, that your ashes may be used to build the City of Bones?" "I will." "The drink,"said Charlotte. Tessa heard Gideon draw in his breath. This was the dangerous part of the ritual. This was the part that would kill the untrained and unworthy. Sophie bent her dark head and set the Cup to her lips. Tessa sat forward, her chest tight with aprehension. She felt Will's hand slide over hers, a warm, comforting weight. Sophie's throat moved as she swallowed. The circle that surrounded her and Charlotte flared up once with a cold, blue-white light, obscuring them both. When it faded, Tessa was left blinking stars from her eyes as the light dwindled. She blinked hastily, and saw Sophie hold up the Cup. there was a glow about the Cup she held as she handed it back to Charlotte, who smiled broadly. "You are Nehilim now,"she said. "I name you Sophia Shadowhunter, of the blood of Jonathan Shadowhunter, child of the Nehilim. Arise, Sophia.

The hall is a place to wait in, a place from which to try the various doors, not a place to live in. For that purpose the worst of the rooms (whichever that may be) is, I think, preferable. It is true that some people may find they have to wait in the hall for a considerable time, while others feel certain almost at once which door they must knock at. I do not know why there is this difference, but I am sure God keeps no one waiting unless He sees that it is good for him to wait. When you do get into your room you will find that the long wait has done you some kind of good which you would not have had otherwise. But you must regard it as waiting, not as camping. You must keep on praying for light; and, of course, even in the hall, you must begin trying to obey the rules which are common to the whole house. And above all you must be asking which door is the true one; not which pleases you best by its paint and panelling. In plain language, the question should never be: 'Do I like that kind of service?' but 'Are these doctrines true: is holiness here? Does my conscience move me towards this? Is my reluctance to knock at this door due to my pride, or my mere taste, or my personal dislike of this particular door-keeper?' When you have reached your own room, be kind to those who have chosen different doors and to those who are still in the hall. If they are wrong they need your prayers all the more; and if there are your enemies, then you are under orders to pray for them. That is one of the rules common to the whole house.

I thought about that while he made his next calls, while I kept on with the newsletters. I thought about it during Sunday service at Word of Life, and during study hours in my room, with the Viking Erin and her squeaky pink highlighter. What it meant to really believe in something—for real. Belief. The big dictionary in the Promise library said it meant something one accepts as true or real; a firmly held conviction or opinion. But even that definition, as short and simple as it was, confused me. True or real: Those were definite words; opinion and conviction just weren't—opinions wavered and changed and fluctuated with the person, the situation. And most troubling of all was the word accepts. Something one accepts. I was much better at excepting everything than accepting anything, at least anything for certain, for definite. That much I knew. That much I believed.

Service is the rent that we pay for our room on earth.

Know that...there's plenty of food and of course popcorn on the dining-room table. Just...help yourself. If that runs out just let me know. Don't panic. And there's coffee, both caff and decaf, and soft drinks and juice in the kitchen, and plenty of ice in the freezer so...let me know if you have any questions with that.' And lastly, since I have you all here in one place, I have something to share with you. Along the garden ways just now...I too heard the flowers speak. They told me that our family garden has all but turned to sand. I want you to know I've watered and nurtured this square of earth for nearly twenty years, and waited on my knees each spring for these gentle bulbs to rise, reborn. But want does not bring such breath to life. Only love does. The plain, old-fashioned kind. In our family garden my husband is of the genus Narcissus , which includes daffodils and jonquils and a host of other ornamental flowers. There is, in such a genus of man, a pervasive and well-known pattern of grandiosity and egocentrism that feeds off this very kind of evening, this type of glitzy generosity. People of this ilk are very exciting to be around. I have never met anyone with as many friends as my husband. He made two last night at Carvel. I'm not kidding. Where are you two? Hi. Hi, again. Welcome. My husband is a good man, isn't he? He is. But in keeping with his genus, he is also absurdly preoccupied with his own importance, and in staying loyal to this, he can be boastful and unkind and condescending and has an insatiable hunger to be seen as infallible. Underlying all of the constant campaigning needed to uphold this position is a profound vulnerability that lies at the very core of his psyche. Such is the narcissist who must mask his fears of inadequacy by ensuring that he is perceived to be a unique and brilliant stone. In his offspring he finds the grave limits he cannot admit in himself. And he will stop at nothing to make certain that his child continually tries to correct these flaws. In actuality, the child may be exceedingly intelligent, but has so fully developed feelings of ineptitude that he is incapable of believing in his own possibilities. The child's innate sense of self is in great jeopardy when this level of false labeling is accepted. In the end the narcissist must compensate for this core vulnerability he carries and as a result an overestimation of his own importance arises. So it feeds itself, cyclically. And, when in the course of life they realize that their views are not shared or thier expectations are not met, the most common reaction is to become enraged. The rage covers the fear associated with the vulnerable self, but it is nearly impossible for others to see this, and as a result, the very recognition they so crave is most often out of reach. It's been eighteen years that I've lived in service to this mindset. And it's been devastating for me to realize that my efforts to rise to these standards and demands and preposterous requests for perfection have ultimately done nothing but disappoint my husband. Put a person like this with four developing children and you're gonna need more than love poems and ice sculpture to stay afloat. Trust me. So. So, we're done here.

The city of Leonia refashions itself every day: every morning the people wake between fresh sheets, wash with just-unwrapped cakes of soap, wear brand-new clothing, take from the latest model refrigerator still unopened tins, listening to the last-minute jingles from the most up-to-date radio. On the sidewalks, encased in spotless plastic bags, the remains of yesterday's Leonia await the garbage truck. Not only squeezed tubes of toothpaste, blown-out light bulbs, newspapers, containers, wrappings, but also boilers, encyclopedias, pianos, porcelain dinner services. It is not so much by the things that each day are manufactured, sold, bought, that you can measure Leonia's opulence, but rather by the things that each day are thrown out to make room for the new. So you begin to wonder if Leonia's true passion is really , as they say, the enjoyment of new things, and not, instead, the joy of expelling, discarding, cleansing itself of a recurrent impurity. The fact is that street cleaners are welcomed like angels.

Vegard and Riston's job today was to guard and protect me. And considering that I was in a tower room in the Guardians' citadel, it looked like a pretty plum assignment. I mean, how much trouble could a girl get into under heavy guard in a tower room? Notice I didn't ask that question out loud. No need to rub Fate's nose in something when I'd been tempting her enough lately. Phaelan had generously his guard services as well, just in case something happened to me that my Guardian bodyguards couldn't handle. Phaelan's guard-on-duty stance resembled his pirate-on-shore-leave stane of leaning back in a chair with his feet up, but instead of a tavern table, his boots were doing a fine job of holding down the windowsill. I don't know how I'd ever felt safe without him.

He stands, loosening his black tie and stripping off his white shirt, dropping the latter just in front of my face. The appetizing smell of him reaches my face in a goading wave. As he walks around my body to the bed, he slaps my ass, making me turn and yelp.

Poisoning us," Bren said, faced with what was a truly attractive service, and with the servants still in the room, "is a process of inconveniently many steps, though conservative of the furniture. One believes we may just have breakfast this morning, nadiin-ji.

It took Evrial a moment to catch on—she was too busy wondering where Amaranthe had heard anything, since she was supposedly staying out of sight in her cabin for the whole trip. “Maid service?Are you suggesting we dress up as servants and clean people’s rooms?” “ Why, that’s an excellent idea. Thank you for suggesting it.” Amaranthe beamed. Evrial crossed her arms over her chest and added her glower to the glare Sicarius was still sending across the room. She was beginning to see how Maldynado got blamed for so many things that may have not been his fault after all.

The old lady pulled her spectacles down and looked over them about the room; then she put them up and looked out under them. She seldom or never looked through them for so small a thing as a boy; they were her state pair, the pride of her heart, and were built for "style," not service — she could have seen through a pair of stove-lids just as well. She looked perplexed for a moment, and then said, not fiercely, but still loud enough for the furniture to hear:

So what’s the fantasy? It’s nothing, really, if you have to ask. Sure, yes, the fantasy is he did the stuff she didn’t even know she needed, like cleaning his amber drops off the rim of the toilet, getting the kids’ clothes ready for the following morning, putting the scissors back where the scissors go, he did a bunch of things before the thought of them even entered Sloane’s head. Invisible service, the kind she likes the waiters to practice in her restaurant. He cleared the room in her brain so that she might be able to get sexually excited in that now wide-open field up there where the to-dos aren’t scrolling and the boxes next to each task are checked—but that overwhelming list didn’t even get written up because he did it before she thought about it. He even walked the dog. Ha, she thinks. Come on. That’s crazy. After all, we don’t even have a fucking dog.

If I hold on to choices of any kind, just because they are my choice; if I give any room to my private likes and dislikes, then I know nothing of Calvary love. Then Jesus said unto his disciples, If anyone will come after me, let him deny himself and take up his cross and follow me (Matthew 16:24). Please take all of me, Lord, that I may be wholly yours. Help me to hold loosely those things, even those blessings, that I have here, that I may be available for service to you at any time.

Anyone can turn,Aidan. Any one of us without a lifemate." Gregori glided across the room because he could not stand the physical distance Savannah had put between them. Her eyes were once again shadowed and haunted, the memorial service filling her with sadness and guilt.He slipped behind her chair,his hands coming down on her shoulders to begin a gentle massage. He neeed the contact as much as she did. Aidan hid his shock.He had known Gregori for centuries, had learned healing arts from him, had learned to stalk and kill the vampire from him. Nothing ever touched Gregori. Nothing. No one.But those cold silver eyes, as they swept over Savannah, were molten mercury, the man's posture clearly protective, possessive, and the touch on her shoulders was frankly tender.

‎TOM!" No answer. "TOM!" No answer. "What's gone with that boy, I wonder? You TOM!" No answer. The old lady pulled her spectacles down and looked over them about the room; then she put them up and looked out under them. She seldom or never looked THROUGH them for so small a thing as a boy; they were her state pair, the pride of her heart, and were built for "style," not service-- she could have seen through a pair of stove-lids just as well.

in English and Arabic. Clearly, even personal shoppers had him pegged as a complete geek. The shopper also managed to find some supplies for our magic bags—blocks of wax, twine, even some papyrus and ink—though I doubt Bes explained to her what they were for. After she left, Bes, Carter and I ordered more food from room service. We sat on the deck and watched the afternoon go by. The breeze from the Mediterranean was cool and pleasant. Modern Alexandria stretched out to our left—an odd mix of gleaming high-rises, shabby, crumbling buildings, and ancient ruins. The shoreline highway was dotted with palm trees and crowded with every sort of vehicle from BMWs to donkeys. From our penthouse suite, it all seemed a bit unreal—the raw energy of the city, the bustle and congestion below —while we sat on our veranda in the sky eating fresh fruit and the last melting bits of Lenin’s head.

The peoples of the Soviet Union, in many respects, impress me as people who can not yet afford to be honest. When they can be they will either blossom into a marvel or sink into decay. What gets me about the United States is that it pretends to be honest and therefore has so little room to move toward hope. I think that in America there are certain kinds of problems and in Russia there are certain kinds of problems, but basically, when you find people who start from a position where human beings are at the core, as opposed to a position where profit is at the core, the solutions can be very different. I wonder how similar human problems will be solved. But I am not always convinced that human beings are at the core here, either, although there is more lip service done to that idea than in the U.S.

the doorframes were about six feet, seven inches high. To navigate, I would discreetly bob my head down as if nodding to an unseen companion as I walked. I had no idea how finely calibrated my ducking was until I got new soles and heels on a pair of dress shoes during the George W. Bush administration. Apparently, this refurbished footwear made me about a half-inch taller than usual. Rushing so as not to be late to a Situation Room meeting with the president, I did the usual bob and smacked my head so hard that I rocked backward, stunned. A Secret Service agent asked me if I was okay. I said yes, and continued walking, stars in my eyes. As I sat at the table with the president and his national security team, I began to feel liquid on my scalp and realized I was bleeding. So I did the obvious thing: I kept tilting my head in different directions to keep the running blood inside my hairline. Heaven only knows what President Bush thought was wrong with me, but he never saw my blood.

I understand that there are different expressions of Christianity in different cultures. Contextualization is essential for the growth and expansion of the church. But there is a difference between contextualization and compromise. Using goat's milk for communion in a culture that has never heard of wine or grapes is contextualization; sacrificing the goat is compromise. Having a Saturday night service because we have run out of room in all four Sunday services is contextualization; having a Saturday night service to accommodate and/or appease people who are “too busy” on Sunday is compromise.

As I am still on duty at this moment, is there anything else I can do for you?” he continues. Images of him kissing me, disrobing me and fondling my entire body fill my mind… I push them away, although I know my face has coloured at the thought. “I have a few suggestions…” I murmur quietly, staring into his smouldering blue eyes. “But I am not sure they fall into a butler’s remit.” “Perhaps you’d be surprised at the lengths I’m prepared to go to in order to keep you happy, madam,” he replies, winking at me.

You have the lovers, they are nameless, their histories only for each other, and you have the room, the bed, and the windows. Pretend it is a ritual. Unfurl the bed, bury the lovers, blacken the windows, let them live in that house for a generation or two. No one dares disturb them. Visitors in the corridor tip-toe past the long closed door, they listen for sounds, for a moan, for a song: nothing is heard, not even breathing. You know they are not dead, you can feel the presence of their intense love. Your children grow up, they leave you, they have become soldiers and riders. Your mate dies after a life of service. Who knows you? Who remembers you? But in your house a ritual is in progress: It is not finished: it needs more people. One day the door is opened to the lover's chamber. The room has become a dense garden, full of colours, smells, sounds you have never known. The bed is smooth as a wafer of sunlight, in the midst of the garden it stands alone. In the bed the lovers, slowly and deliberately and silently, perform the act of love. Their eyes are closed, as tightly as if heavy coins of flesh lay on them. Their lips are bruised with new and old bruises. Her hair and his beard are hopelessly tangled. When he puts his mouth against her shoulder she is uncertain whether her shoulder has given or received the kiss. All her flesh is like a mouth. He carries his fingers along her waist and feels his own waist caressed. She holds him closer and his own arms tighten around her. She kisses the hand besider her mouth. It is his hand or her hand, it hardly matters, there are so many more kisses. You stand beside the bed, weeping with happiness, you carefully peel away the sheets from the slow-moving bodies. Your eyes filled with tears, you barely make out the lovers, As you undress you sing out, and your voice is magnificent because now you believe it is the first human voice heard in that room. The garments you let fall grow into vines. You climb into bed and recover the flesh. You close your eyes and allow them to be sewn shut. You create an embrace and fall into it. There is only one moment of pain or doubt as you wonder how many multitudes are lying beside your body, but a mouth kisses and a hand soothes the moment away.

Do I need to check up on you guys later? You know the rules.No sleeping in opposite-sex rooms." My face flames,and St. Clair's cheeks grow blotchy. It's true.It's a rule. One that my brain-my rule-loving, rule-abiding brain-conveniently blocked last night. It's also one notoriously ignored by the staff. "No,Nate," we say. He shakes his shaved head and goes back in his apartment. But the door opens quickly again,and a handful of something is thrown at us before it's slammed back shut. Condoms.Oh my God, how humiliating. St. Clair's entire face is now bright red as he picks the tiny silver squares off the floor and stuffs them into his coat pockets. We don't speak,don't even look at each other,as we climb the stairs to my floor. My pulse quickens with each step.Will he follow me to my room,or has Nate ruined any chance of that? We reach the landing,and St. Clair scratches his head. "Er..." "So..." "I'm going to get dressed for bed. Is that all right?" His voice is serious,and he watches my reaction carefully. "Yeah.Me too.I'm going to...get ready for bed,too." "See you in a minute?" I swell with relief. "Up there or down here?" "Trust me,you don't want to sleep in my bed." He laughs,and I have to turn my face away,because I do,holy crap do I ever. But I know what he means.It's true my bed is cleaner. I hurry to my room and throw on the strawberry pajamas and an Atlanta Film Festival shirt. It's not like I plan on seducing him. Like I'd even know how. St. Clair knocks a few minutes later, and he's wearing his white bottoms with the blue stripes again and a black T-shirt with a logo I recognize as the French band he was listening to earlier. I'm having trouble breathing. "Room service," he says. My mind goes...blank. "Ha ha," I say weakly. He smiles and turns off the light. We climb into bed,and it's absolutely positively completely awkward. As usual. I roll over to my edge of the bed. Both of us are stiff and straight, careful not to touch the other person. I must be a masochist to keep putting myself in these situations. I need help. I need to see a shrink or be locked in a padded cell or straitjacketed or something. After what feels like an eternity,St. Clair exhales loudly and shifts. His leg bumps into mine, and I flinch. "Sorry," he says. "It's okay." "..." "..." "Anna?" "Yeah?" "Thanks for letting me sleep here again. Last night..." The pressure inside my chest is torturous. What? What what what? "I haven't slept that well in ages." The room is silent.After a moment, I roll back over. I slowly, slowly stretch out my leg until my foot brushes his ankle. His intake of breath is sharp. And then I smile,because I know he can't see my expression through the darkness.

She believed in public service; she felt she had to roll up her sleeves and do something useful for the war effort. She organized a Comfort Circle, which collected money through rummage sales. This was spent on small boxes containing tobacco and candies, which were sent off to the trenches. She threw open Avilion for these functions, which (said Reenie) was hard on the floors. In addition to the rummage sales, every Tuesday afternoon her group knitted for the troops, in the drawing room -- washcloths for the beginners, scarves for the intermediates, balaclavas and gloves for the experts. Soon another battalion of recruits was added, on Thursdays -- older, less literate women from south of the Jogues who could knit in their sleep. These made baby garments for the Armenians, said to be starving, and for something called Overseas Refugees. After two hours of knitting, a frugal tea was served in the dining room, with Tristan and Iseult looking wanly down.

There I sat, probably looking so dreadful that nothing had the courage to stand by me; not even the candle, which I had just done the service of lighting it, would have anything to do with me. It burned away there by itself, as in an empty room. My last hope was always the window. I imagined that outside there, there still might be something that belonged to me, even now, even in this sudden poverty of dying. But scarcely had I looked thither when I wished the window had been barricaded, blocked up, like the wall. For now I knew that things were going on out there in the same indifferent way, that out there, too, there was nothing but my loneliness. The loneliness I had brought upon myself and to the greatness of which my heart no longer stood in any sort of proportion. People came to my mind whom I had once left, and I did not understand how one could forsake people.

Papa is a preferable mode of address', observed Mrs General. 'Father is rather vulgar, my dear. The word Papa, besides, gives a pretty form to the lips. Papa, potatoes, poultry, prunes and prism, are all very good words for the lips: especially prunes and prism. You will find it serviceable, in the formation of a demeanour, if you sometimes say to yourself in company - on entering a room, for instance - Papa, potatoes, poultry, prunes and prism.

And when people are unhappy, they can never bring joy to anyone else. They become nothing but tenants in their own lives, with no possibility of moving anywhere bigger or more luxurious. They resign themselves to their three-rooms-and-a-kitchen under the eaves, and then escape into the pages of luxury magazines offering sensational apartments with incredible services that they will never be able to buy. They torment themselves by imagining the life they do not have.

They've started to say "life-limiting" instead now. "Children and young people with life-limiting conditions..." The nurse says it gently as she explains that the hospital has started to offer a counseling service for young patients whose conditions are "terminal." She falters, flushing red. "Sorry, I meant life-limiting." Would I like to sign up? I could have the counselor come to my bed, or I could go to the special counseling room for teenagers. They have a TV in there now. The options seem endless, but the term is not new to me. I have spent many days at the airport. Years. And still, I have not flown away.

For a moment, I was perfectly relaxed, and I began enjoying the sight of this beautifully candlelit room full of well-dressed people. Then Mr. Merchant made a grab for my décolletage from behind, and I almost spilled the punch. “One of those dear, pretty little roses slipped out of place,” he claimed, with an insinuating grin. I stared at him, baffled. Giordano hadn’t prepared me for a situation like this, so I didn’t know the proper etiquette for dealing with Rococo gropers. I looked at Gideon for help, but he was so deep in conversation with the young widow that he didn’t even notice. If we’d been in my own century, I’d have told Mr. Merchant to keep his dirty paws to himself or I’d hit back, whether or not any little roses had really slipped. But in the circumstances, I felt that his reaction was rather—discourteous. So I smiled at him and said, “Oh, thank you, how kind. I never noticed.” Mr. Merchant bowed. “Always glad to be of service, ma’am.” The barefaced cheek of it! But in times when woman had no vote, I suppose it wasn’t surprising if they didn’t get any other kind of respect either. The talking and laughter gradually died away as Miss Fairfax, a thin-nosed lady wearing a reed-green dress, went over to the pianoforte, arranged her skirts, and placed her hands on the keys. In fact, she didn’t play badly. It was her singing that was rather disturbing. It was incredibly . . . well, high-pitched. A tiny bit higher, and you’d have thought she was a dog whistle.

I will not service your sister,” he told her flatly, unable to think of anything else to say. Elina laughed. “She does not want servicing. At least not from you.” “But when I came into your room earlier—” “It gets cold on Steppes. We share beds. We share food. We do not share cocks. There is no cock sharing among the Daughters of the Steppes. That is disgusting.” “So then earlier . . .” “She was inviting you to nap with us, like our brothers and cousins sometimes do. But not fuck.” “Oh.” “You sound disappointed.” “No. Just depressingly relieved.” “What?” “Beautiful sisters invite me to bed—I usually dive in headfirst. A little time away with you and suddenly I’m . . . my father.” “I like your father. Now he is charming. You are dolt with ineffective travel-cow and cousin that keeps trying to dress me like doll.” “Is that where you got that eye patch from?” “Yes.” “It’s a nice color on you.

Don't we all deal with life the way we do our military service? Doing what we can, while we wait either to be demobbed or do battle? Some will clean up the barrack-room, others will skive off, or spend their time playing cards, or trafficking, or plotting something. Officers command, soldiers obey, but no one's fooled by this comedy behind closed doors: one day, you'll have to go out there and die, officers and soldiers alike, the morons along with the crafty ones who smuggle toilet paper or deal in cigarettes on the black market.

It is easy to think that the Church has a lot of different objects—education, building, missions, holding services. Just as it is easy to think the State has a lot of different objects—military, political, economic, and what not. But in a way things are much simpler than that. The State exists simply to promote and to protect the ordinary happiness of human beings in this life. A husband and wife chatting over a fire, a couple of friends having a game of darts in a pub, a man reading a book in his own room or digging in his own garden—that is what the State is there for. And unless they are helping to increase and prolong and protect such moments, all the laws, parliaments, armies, courts, police, economics, etc., are simply a waste of time. In the same way the Church exists for nothing else but to draw men into Christ, to make them little Christs. If they are not doing that, all the cathedrals, clergy, missions, sermons, even the Bible itself, are simply a waste of time.

I do not write every day. I write to the questions and issues before me. I write to deadlines. I write out of my passions. And I write to make peace with my own contradictory nature. For me, writing is a spiritual practice. A small bowl of water sits on my desk, a reminder that even if nothing is happening on the page, something is happening in the room--evaporation. And I always light a candle when I begin to write, a reminder that I have now entered another realm, call it the realm of the Spirit. I am mindful that when one writes, one leaves this world and enters another. My books are collages made from journals, research, and personal experience. I love the images rendered in journal entries, the immediacy that is captured on the page, the handwritten notes. I love the depth of ideas and perspective that research brings to a story, be it biological or anthropological studies or the insights brought to the page by the scholarly work of art historians. When I go into a library, I feel like I am a sleuth looking to solve a mystery. I am completely inspired by the pursuit of knowledge through various references. I read newpapers voraciously. I love what newspapers say about contemporary culture. And then you go back to your own perceptions, your own words, and weigh them against all you have brought together. I am interested in the kaleidoscope of ideas, how you bring many strands of thought into a book and weave them together as one piece of coherent fabric, while at the same time trying to create beautiful language in the service of the story. This is the blood work of the writer. Writing is also about a life engaged. And so, for me, community work, working in the schools or with grassroots conservation organizations is another critical component of my life as a writer. I cannot separate the writing life from a spiritual life, from a life as a teacher or activist or my life intertwined with family and the responsibilities we carry within our own homes. Writing is daring to feel what nurtures and breaks our hearts. Bearing witness is its own form of advocacy. It is a dance with pain and beauty.

Self-discipline is central to the leadership of institutions and to reforming them. A favorite saying of mine is "Never miss a good chance to shut up." I won't tell you how many times in a congressional hearing I just wanted to scream. How often in the White House Situation Room I wanted to say, "That's the dumbest idea I ever heard." How often in a briefing at the CIA or the Pentagon I wanted to tell someone where to stick his PowerPoint slides. Senior leaders want to blow off steam-shout at people- all the time. But to be an effective leader, you have to suppress those urges.

But the engine started, eventually, after a bunch of popping and churning, and then it idled, wet and lumpy. The transmission was slower than the postal service. She rattled the selector into reverse, and all the mechanical parts inside called the roll and counted a quorum and set about deciding what to do. Which required a lengthy debate, apparently, because it was whole seconds before the truck lurched backward. She turned the wheel, which looked like hard work, and then she jammed the selector into a forward gear, and first of all the reversing committee wound up its business and approved its minutes and exited the room, and then the forward crew signed on and got comfortable, and a motion was tabled and seconded and discussed. More whole seconds passed, and then the truck slouched forward, slow and stuttering at first, before picking up its pace and rolling implacably toward the exit gate.

The old lady pulled her spectacles down and looked over them about the room; then she put them up and looked out under them. She seldom or never looked THROUGH them for so small a thing as a boy; they were her state pair, the pride of her heart, and were built for “style,” not service—she could have seen through a pair of stove-lids just as well. She looked perplexed for a moment, and then said, not fiercely, but still loud enough for the furniture to hear:

What does it mean a 'greener life'? Well, let's be brutal. It doesn't meaning meditating in a centrally heated room on a macrame mat in front of an Amerindian dreamcatcher and a homemade candle surrounded by ugly spider plants, then rushing off in a gas-guzzling 4-wheel drive to collect the children from school and feeding them on pre-prepared supermarket meals heated in the microwave. If you have a faith, living a greener life demands a certain amount of self-sacrifice. You don't save the planet with notions and lip service. Like every adventure it requires a degree of suffering and getting your hands dirty.

Fear is not to be overcome, or dreaded, or avoided, or expelled from our life; neither is it to be our dwelling, obsession or constant companion. But it should be respected, recognized, and humbly listened to for its singular solemn advice. Indeed, it's wise and cautionary warnings should always be heeded. Fear was designed to function as a familiar adviser, an overly critical, cautious, conservative friend - not our foe. When it is accepted, and appreciated for what it is, fear is a sage, a warning system, and one of our oldest, most experienced guides. When it holds itself at bay as necessary, it is like the security detail that waits at some serious attention in the back of the room, ever watchful, ever ready, benign, non-threatening - until circumstances require its sensitive, timely services.

And why do we measure the progress of economies by gross domestic product? GDP is simply the total annual value of all goods and services transacted in a country. It rises not only when lives get better and economies progress but also when bad things happen to people or to the environment. Higher alcohol sales, more driving under the influence, more accidents, more emergency-room admissions, more injuries, more people in jail—GDP goes up. More illegal logging in the tropics, more deforestation and biodiversity loss, higher timber sales—again, GDP goes up. We know better, but we still worship high annual GDP growth rate, regardless of where it comes from.

The children in my dreams speak in Gujarati turn their trusting faces to the sun say to me care for us nurture us in my dreams I shudder and I run. I am six in a playground of white children Darkie, sing us an Indian song! Eight in a roomful of elders all mock my broken Gujarati English girl! Twelve, I tunnel into books forge an armor of English words. Eighteen, shaved head combat boots - shamed by masis in white saris neon judgments singe my western head. Mother tongue. Matrubhasha tongue of the mother I murder in myself. Through the years I watch Gujarati swell the swaggering egos of men mirror them over and over at twice their natural size. Through the years I watch Gujarati dissolve bones and teeth of women, break them on anvils of duty and service, burn them to skeletal ash. Words that don't exist in Gujarati : Self-expression. Individual. Lesbian. English rises in my throat rapier flashed at yuppie boys who claim their people “civilized” mine. Thunderbolt hurled at cab drivers yelling Dirty black bastard! Force-field against teenage hoods hissing F****ing Paki bitch! Their tongue - or mine? Have I become the enemy? Listen: my father speaks Urdu language of dancing peacocks rosewater fountains even its curses are beautiful. He speaks Hindi suave and melodic earthy Punjabi salty rich as saag paneer coastal Kiswahili laced with Arabic, he speaks Gujarati solid ancestral pride. Five languages five different worlds yet English shrinks him down before white men who think their flat cold spiky words make the only reality. Words that don't exist in English: Najjar Garba Arati. If we cannot name it does it exist? When we lose language does culture die? What happens to a tongue of milk-heavy cows, earthen pots jingling anklets, temple bells, when its children grow up in Silicon Valley to become programmers? Then there's American: Kin'uh get some service? Dontcha have ice? Not: May I have please? Ben, mane madhath karso? Tafadhali nipe rafiki Donnez-moi, s'il vous plait Puedo tener….. Hello, I said can I get some service?! Like, where's the line for Ay-mericans in this goddamn airport? Words that atomized two hundred thousand Iraqis: Didja see how we kicked some major ass in the Gulf? Lit up Bagdad like the fourth a' July! Whupped those sand-niggers into a parking lot! The children in my dreams speak in Gujarati bright as butter succulent cherries sounds I can paint on the air with my breath dance through like a Sufi mystic words I can weep and howl and devour words I can kiss and taste and dream this tongue I take back.

I love humanity,’ he said, ‘but I wonder at myself. The more I love humanity in general, the less I love man in particular. In my dreams,’ he said, ‘I have often come to making enthusiastic schemes for the service of humanity, and perhaps I might actually have faced crucifixion if it has been suddenly necessary; and yet I am incapable of living in the same room with anyone for two days together, as I know by experience. As soon as anyone is near me, his personality disturbs my self-complacency and restricts my freedom. In twenty-four hours I begin to hate the best of men: one because he’s too long over his dinner; another because he has a cold and keeps on blowing his nose. I become hostile to people the moment they come close to me. But it has always happened that the more I detest men individually the more ardent becomes my love for humanity.

The review in the newspaper the next day was not very good. But by then I'd figured out the gift of failure, which is that it breaks through all that held breath and isometric tension about needing to look good: it's the gift of feeling floppier. One of the things I'd been most afraid of had finally happened, with a whole lot of people watching, and it had indeed been a nightmare. But sitting with all that vulnerability, I discovered I could ride it...Out of nowhere, I remembered something one of my priest friends had said once, that grace is having a commitment to - or at least an acceptance of - being ineffective and foolish. That our bottled charm is the main roadblock to drinking that clear, cool glass of love. I remembered what Grace's stories were all about: self-forgiveness, and taking care of one another. It wasn't far away from Jesus saying to feed his sheep. Now, I'm not positive he meant room service. But maybe he did. So I ate strawberries and melon and cookies, then put on the heat, and got in the tub.

A woman named Cynthia once told me a story about the time her father had made plans to take her on a night out in San Francisco. Twelve-year-old Cynthia and her father had been planning the “date” for months. They had a whole itinerary planned down to the minute: she would attend the last hour of his presentation, and then meet him at the back of the room at about four-thirty and leave quickly before everyone tried to talk to him. They would catch a tram to Chinatown, eat Chinese food (their favourite), shop for a souvenir, see the sights for a while and then “catch a flick” as her dad liked to say. Then they would grab a taxi back to the hotel, jump in the pool for a quick swim (her dad was famous for sneaking in when the pool was closed), order a hot fudge sundae from room service, and watch the late, late show. They discussed the details over and over again before they left. The anticipation was part of the whole experience. This was all going according to plan until, as her father was leaving the convention centre, he ran into an old college friend and business associate. It had been years since they had seen each other, and Cynthia watched as they embraced enthusiastically. His friend said, in effect: “I am so glad you are doing some work with our company now. When Lois and I heard about it we thought it would be perfect. We want to invite you, and of course Cynthia, to get a spectacular seafood dinner down at the Wharf!” Cynthia’s father responded: “Bob, it’s so great to see you. Dinner at the wharf sounds great!” Cynthia was crestfallen. Her daydreams of tram rides and ice cream sundaes evaporated in an instant. Plus, she hated seafood and she could just imagine how bored she would be listening to the adults talk all night. But then her father continued: “But not tonight. Cynthia and I have a special date planned, don’t we?” He winked at Cynthia and grabbed her hand and they ran out of the door and continued with what was an unforgettable night in San Francisco. As it happens, Cynthia’s father was the management thinker Stephen R. Covey (author of The Seven Habits of Highly Effective People) who had passed away only weeks before Cynthia told me this story. So it was with deep emotion she recalled that evening in San Francisco. His simple decision “Bonded him to me forever because I knew what mattered most to him was me!” she said.5 One simple answer is we are unclear about what is essential. When this happens we become defenceless. On the other hand, when we have strong internal clarity it is almost as if we have a force field protecting us from the non-essentials coming at us from all directions. With Rosa it was her deep moral clarity that gave her unusual courage of conviction. With Stephen it was the clarity of his vision for the evening with his loving daughter. In virtually every instance, clarity about what is essential fuels us with the strength to say no to the non-essentials. Stephen R. Covey, one of the most respected and widely read business thinkers of his generation, was an Essentialist. Not only did he routinely teach Essentialist principles – like “The main thing is to keep the main thing the main thing” – to important leaders and heads of state around the world, he lived them.6 And in this moment of living them with his daughter he made a memory that literally outlasted his lifetime. Seen with some perspective, his decision seems obvious. But many in his shoes would have accepted the friend’s invitation for fear of seeming rude or ungrateful, or passing up a rare opportunity to dine with an old friend. So why is it so hard in the moment to dare to choose what is essential over what is non-essential?

I ask about the Quakers’ silent services. She describes them as “not so much the absence of talking as the presence of god.” Interesting. Hers is a more poetic, more profound description than what I call it: room tone. But a synonym for “room tone” is in fact “presence,” the sound of a room that audio engineers record for editing purposes. Every place on earth at any given moment has unique acoustics based on who and what is there. So actors, broadcasters, and musicians always have to stop and be still for a minute while a recording is made of what seems like emptiness but is actually the barely audible vibrations of life itself. I

If the case isn't plea bargained, dismissed or placed on the inactive docket for an indefinite period of time, if by some perverse twist of fate it becomes a trial by jury, you will then have the opportunity of sitting on the witness stand and reciting under oath the facts of the case-a brief moment in the sun that clouds over with the appearance of the aforementioned defense attorney who, at worst, will accuse you of perjuring yourself in a gross injustice or, at best, accuse you of conducting an investigation so incredibly slipshod that the real killer has been allowed to roam free. Once both sides have argued the facts of the case, a jury of twelve men and women picked from computer lists of registered voters in one of America's most undereducated cities will go to a room and begin shouting. If these happy people manage to overcome the natural impulse to avoid any act of collective judgement, they just may find one human being guilty of murdering another. Then you can go to Cher's Pub at Lexington and Guilford, where that selfsame assistant state's attorney, if possessed of any human qualities at all, will buy you a bottle of domestic beer. And you drink it. Because in a police department of about three thousand sworn souls, you are one of thirty-six investigators entrusted with the pursuit of that most extraordinary of crimes: the theft of a human life. You speak for the dead. You avenge those lost to the world. Your paycheck may come from fiscal services but, goddammit, after six beers you can pretty much convince yourself that you work for the Lord himself. If you are not as good as you should be, you'll be gone within a year or two, transferred to fugitive, or auto theft or check and fraud at the other end of the hall. If you are good enough, you will never do anything else as a cop that matters this much. Homicide is the major leagues, the center ring, the show. It always has been. When Cain threw a cap into Abel, you don't think The Big Guy told a couple of fresh uniforms to go down and work up the prosecution report. Hell no, he sent for a fucking detective. And it will always be that way, because the homicide unit of any urban police force has for generations been the natural habitat of that rarefied species, the thinking cop.

There.You're officially Canadian. Try not to abuse your new power." "Whatever.I'm totally going out tonight." "Good." He slows down. "You should." We're both standing still. He's so close to me.His gaze is locked on mine, and my heart pounds painfully in my chest. I step back and look away. Toph. I like Toph,not St. Clair. Why do I have to keep reminding myself of this? St. Clair is taken. "Did you paint these?" I'm desperate to change the mood. "These above your bed?" I glance back,and he's still staring at me. He bites his thumbnail before replying. His voice is odd. "No.My mum did." "Really? Wow,they're good. Really, really...good." "Anna..." "Is this here in Paris?" "No,it's the street I grew up on. In London." "Oh." "Anna..." "Hmm?" I stand with my back to him, trying to examine the paintings. They really are great. I just can't seem to focus. Of course it's not Paris. I should've known- "That guy.Sideburns.You like him?" My back squirms. "You've asked me that before." "What I meant was," he says, flustered. "Your feelings haven't changed? Since you've been here?" It takes a moment to consider the question. "It's not a matter of how I feel," I say at last. "I'm interested,but...I don't know if he's still interested in me." St. Clair edges closer. "Does he still call?" "Yeah.I mean,not often. But yes." "Right.Right,well," he says, blinking. "There's your answer." I look away. "I should go.I'm sure you have plans with Ellie." "Yes.I mean,no. I mean, I don't know. If you aren't doing any-" I open his door. "So I'll see you later. Thank you for the Canadian citizenship." I tap the patch on my bag. St. Clair looks strangely hurt. "No problem. Happy to be of service." I take the stairs two at a time to my floor. What just happened? One minute we were fine,and the next it was like I couldn't leave fast enough. I need to get out of here.I need to leave the dorm. Maybe I'm not a brave American,but I think I can be a brave Canadian.I grab the Pariscope from inside my room and jog downstairs. I'm going to see Paris.Alone.

Discovering a note in the mending basket, Phoebe plucked it out and unfolded it. She instantly recognized West's handwriting. Unemployed Feline Seeking Household Position To Whom It May Concern, I hereby offer my services as an experienced mouser and personal companion. References from a reputable family to be provided upon request. Willing to accept room and board in lieu of pay. Indoor lodgings preferred. Your servant, Galoshes the Cat Glancing up from the note, Phoebe found her parents' questioning gazes on her. "Job application," she explained sourly. "From the cat." "How charming," Seraphina exclaimed, reading over her shoulder. "'Personal companion,' my foot," Phoebe muttered. "This is a semi-feral animal who has lived in outbuildings and fed on vermin." "I wonder," Seraphina said thoughtfully. "If she were truly feral, she wouldn't want any contact with humans. With time and patience, she might become domesticated." Phoebe rolled her eyes. "It seems we'll find out." The boys returned from the dining car with a bowl of water and a tray of refreshments. Galoshes descended to the floor long enough to devour a boiled egg, an anchovy canapé, and a spoonful of black caviar from a silver dish on ice. Licking her lips and purring, the cat jumped back into Phoebe's lap and curled up with a sigh. "I'd say she's adjusting quite well," Seraphina commented with a grin, and elbowed Phoebe gently. "One never knows who might rise above their disreputable past.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

Local Girl Missing, Feared Dead. Beneath it was a photo of me-my most recent school photo. “Oh, no.” My heart filling with dread, I took the paper from Mr. Smith’s hands. “Couldn’t they have found a better picture?” Mr. Smith looked at me sharply. “Miss Oliviera,” he said, his gray eyebrows lowered. “I realize it’s all the rage with you young people today to toss off flippant one-liners so you can get your own reality television shows. But I highly doubt MTV will be coming down to Isla Huesos to film you in the Underworld. So that can’t be all you have to say about this.” He was right, of course. Though I couldn’t say what I really wanted to, because John was in the room, and I didn’t want to make him feel worse than he already did. But what I wanted to do was burst into tears. “Is that about Pierce?” John looked uneasy. Outside, thunder rumbled again. This time, it sounded even closer than before. “Yes, of course, it is, John,” Mr. Smith said. There was something strange about his voice. He sounded almost as if he were mad at John. Only why would he be? John had done the right thing. He’d explained about the Furies. “What did you expect? Have you gotten to the part about the reward your father is offering for information leading to your safe return, Miss Oliviera?” My gaze flicked down the page. I wanted to throw up. “One million dollars?” My dad’s company, one of the largest providers in the world of products and services to the oil, gas, and military industries, was valued at several hundred times that. “That cheapskate.” This was all so very, very bad. “One million dollars is a lot of money to most people.” Mr. Smith said, with a strong emphasis on most people. He still had that odd note in his voice. “Though I recognize that money may mean little to a resident of the Underworld. So I’d caution you to use judiciousness, wherever it is that you’re going, as there are many people on this island who’ll be more than willing to turn you in for only a small portion of that reward money. I don’t suppose I might ask where you’re going? Or suggest that you pay a call on your mother, who is beside herself with worry?” “That’s a good idea,” I said. Why hadn’t I thought of it? I felt much better already. I could straighten out this whole thing with a single conversation. “I should call my mom-“ Both Mr. Smith’s cry of alarm and the fact that John grabbed me by the wrist as I was reaching into my book bag for my cell phone stopped me from making calls of any sort. “You can’t use you phone,” Mr. Smith said. “The police-and your father-are surely waiting for you to do just that. They’ll triangulate on the signal from the closest cell tower, and find you.” When I stared at him for his use of the word triangulate, Mr. Smith shook his head and said, “My partner, Patrick, is obsessed with Law & Order reruns.

The plane banked, and he pressed his face against the cold window. The ocean tilted up to meet him, its dark surface studded with points of light that looked like constellations, fallen stars. The tourist sitting next to him asked him what they were. Nathan explained that the bright lights marked the boundaries of the ocean cemeteries. The lights that were fainter were memory buoys. They were the equivalent of tombstones on land: they marked the actual graves. While he was talking he noticed scratch-marks on the water, hundreds of white gashes, and suddenly the captain's voice, crackling over the intercom, interrupted him. The ships they could see on the right side of the aircraft were returning from a rehearsal for the service of remembrance that was held on the ocean every year. Towards the end of the week, in case they hadn't realised, a unique festival was due to take place in Moon Beach. It was known as the Day of the Dead... ...When he was young, it had been one of the days he most looked forward to. Yvonne would come and stay, and she'd always bring a fish with her, a huge fish freshly caught on the ocean, and she'd gut it on the kitchen table. Fish should be eaten, she'd said, because fish were the guardians of the soul, and she was so powerful in her belief that nobody dared to disagree. He remembered how the fish lay gaping on its bed of newspaper, the flesh dark-red and subtly ribbed where it was split in half, and Yvonne with her sleeves rolled back and her wrists dipped in blood that smelt of tin. It was a day that abounded in peculiar traditions. Pass any candy store in the city and there'd be marzipan skulls and sugar fish and little white chocolate bones for 5 cents each. Pass any bakery and you'd see cakes slathered in blue icing, cakes sprinkled with sea-salt.If you made a Day of the Dead cake at home you always hid a coin in it, and the person who found it was supposed to live forever. Once, when she was four, Georgia had swallowed the coin and almost choked. It was still one of her favourite stories about herself. In the afternoon, there'd be costume parties. You dressed up as Lazarus or Frankenstein, or you went as one of your dead relations. Or, if you couldn't think of anything else, you just wore something blue because that was the colour you went when you were buried at the bottom of the ocean. And everywhere there were bowls of candy and slices of special home-made Day of the Dead cake. Nobody's mother ever got it right. You always had to spit it out and shove it down the back of some chair. Later, when it grew dark, a fleet of ships would set sail for the ocean cemeteries, and the remembrance service would be held. Lying awake in his room, he'd imagine the boats rocking the the priest's voice pushed and pulled by the wind. And then, later still, after the boats had gone, the dead would rise from the ocean bed and walk on the water. They gathered the flowers that had been left as offerings, they blew the floating candles out. Smoke that smelt of churches poured from the wicks, drifted over the slowly heaving ocean, hid their feet. It was a night of strange occurrences. It was the night that everyone was Jesus... ...Thousands drove in for the celebrations. All Friday night the streets would be packed with people dressed head to toe in blue. Sometimes they painted their hands and faces too. Sometimes they dyed their hair. That was what you did in Moon Beach. Turned blue once a year. And then, sooner or later, you turned blue forever.

There are 1.2 billion Muslims in the world today. Of course not all of them are radicals. The majority of them are peaceful people. The radicals are estimated to be between 15-25%, according to all intelligence services around the world. That leaves 75% of them - peaceful people. But when you look at 15-25% of the world Muslim population, you're looking at 180 million to 300 million people dedicated to the destruction of Western civilization. That is as big as the United States. So why should we worry about the radical 15-25%? Because it is the radicals that kill. Because it is the radicals that behead and massacre. When you look throughout history, when you look at all the lessons of history, most Germans were peaceful. Yet the Nazis drove the agenda. And as a result, 60 million people died, almost 14 million in concentration camps. 6 million were Jews. The peaceful majority were irrelevant. When you look at Russia, most Russians were peaceful as well. Yet the Russians were able to kill 20 million people. The peaceful majority were irrelevant. When you look at China for example, most Chinese were peaceful as well. Yet the Chinese were able to kill 70 million people. The peaceful majority were irrelevant. When you look at Japan prior to World War II, most Japanese were peaceful as well. Yet, Japan was able to butcher its way across Southeast Asia, killing 12 million people, mostly killed by bayonets and shovels. The peaceful majority were irrelevant. On September 11th in the United States we had 2.3 million Arab Muslims living in the United States. It took 19 hijackers - 19 radicals - to bring America down to its knees, destroy the World Trade Center, attack the Pentagon and kill almost 3000 Americans that day. The peaceful majority were irrelevant. So for all our power of reason, and for all us talking about moderate and peaceful Muslims, I'm glad you're here. But where are the others speaking out? And since you are the only Muslim representative in here, you took the limelight instead of speaking about why our government - I assume you're an American (the Muslim says yes) - As an American citizen, you sat in this room, and instead of standing up and saying a question, or asking something about our four Americans that died and what our government is doing to correct the problem, you stood there to make a point about peaceful, moderate Muslims. I wish you had brought ten with you to question about how we could hold our government responsible. It is time we take political correctness and throw it in the garbage where it belongs.” - Brigette Gabriel (transcript from Benghazi Accountability Coalition - Heritage Foundation)

The news that she had gone of course now spread rapidly, and by lunch time Riseholme had made up its mind what to do, and that was hermetically to close its lips for ever on the subject of Lucia. You might think what you pleased, for it was a free country, but silence was best. But this counsel of perfection was not easy to practice next day when the evening paper came. There, for all the world to read were two quite long paragraphs, in "Five o'clock Chit-Chat," over the renowned signature of Hermione, entirely about Lucia and 25 Brompton Square, and there for all the world to see was the reproduction of one of her most elegant photographs, in which she gazed dreamily outwards and a little upwards, with her fingers still pressed on the last chord of (probably) the Moonlight Sonata. . . . She had come up, so Hermione told countless readers, from her Elizabethan country seat at Riseholme (where she was a neighbour of Miss Olga Bracely) and was settling for the season in the beautiful little house in Brompton Square, which was the freehold property of her husband, and had just come to him on the death of his aunt. It was a veritable treasure house of exquisite furniture, with a charming music-room where Lucia had given Hermione a cup of tea from her marvellous Worcester tea service. . . . (At this point Daisy, whose hands were trembling with passion, exclaimed in a loud and injured voice, "The very day she arrived!") Mrs. Lucas (one of the Warwickshire Smythes by birth) was, as all the world knew, a most accomplished musician and Shakespearean scholar, and had made Riseholme a centre of culture and art. But nobody would suspect the blue stocking in the brilliant, beautiful and witty hostess whose presence would lend an added gaiety to the London season.

He thanked me with a smiling nod, measured out a few minims of the red tincture and added one of the powders. The mixture, which was at first of a reddish hue, began, in proportion as the crystals melted, to brighten in colour, to effervesce audibly, and to throw off small fumes of vapour. Suddenly and at the same moment, the ebullition ceased and the compound changed to a dark purple, which faded again more slowly to a watery green. My visitor, who had watched these metamorphoses with a keen eye, smiled, set down the glass upon the table, and then turned and looked upon me with an air of scrutiny. "And now," said he, "to settle what remains. Will you be wise? will you be guided? will you suffer me to take this glass in my hand and to go forth from your house without further parley? or has the greed of curiosity too much command of you? Think before you answer, for it shall be done as you decide. As you decide, you shall be left as you were before, and neither richer nor wiser, unless the sense of service rendered to a man in mortal distress may be counted as a kind of riches of the soul. Or, if you shall so prefer to choose, a new province of knowledge and new avenues to fame and power shall be laid open to you, here, in this room, upon the instant; and your sight shall be blasted by a prodigy to stagger the unbelief of Satan.

There was a knock on the bedroom door and Romeo stiffened. “What!” he yelled. “I hope no one’s naked, ‘cause I’m coming in!” Braeden hollered. A few seconds later, the door opened and he stepped inside. One of his hands covered his eyes. “Is it safe?” he asked. I giggled. “Is that a no for tacos?” Romeo shook his head and rolled his eyes. “We’re dressed, man.” Braeden dropped the hand over his eyes and he zeroed in on me. It took everything in me not to shrink back from embarrassment. He came across the carpeting and held out my glasses. “Here,” he said. “I figured you might need these.” Ah, that explained why everything still looked so blurry. I slid them on and smiled as my sight adjusted back to normal. I noticed Braeden was soaking wet. “Oh!” I exclaimed. “You have to be freezing!” I rushed around the room, pulling out clothes and socks and tossing them at Braeden’s feet. “Here! Put this stuff on.” “She’s giving away your clothes, man,” Braeden said to Romeo. “Chicks.” He sighed. Braeden shook his head. “You’re dripping on the carpet!” I reminded him. He laughed and went in the bathroom to get dressed. “Just leave your clothes with ours. I’ll wash them for you,” I yelled through the door. He laughed. “Laundry service? Damn! I’m moving in.” Romeo shook his head. I yawned. This entire day was catching up to me. Romeo frowned. “I’ll make everyone leave…” He began. “No!” I exclaimed. “This is your victory party! Go enjoy it. I’ll stay here.” He seemed torn on what to do. Braeden came out wearing Romeo’s clothes (they fit him pretty well) and ran his eyes over me in concern. “You okay?” I nodded. “Did you jump in the pool to get my glasses?” He nodded. “Actually, he jumped in the pool right after I did. In case I needed help towing you out.” Romeo corrected. I glanced at Braeden for confirmation. He shrugged. “What kind of brother would I be if I let you drown?” Without thought, I walked over and wrapped my arms around him. He seemed a little taken aback by my display of affection, but after a minute, he hugged me back. “Thank you,” I whispered. “Anytime, tutor girl.” His voice was soft and his arms tightened around me just slightly. For all his witty humor, sarcastic one-liners, and jokes, Braeden was a really good guy. “We need to teach you to swim.” He observed. I shuddered. “I know how to swim.” “Well, you sank to the bottom like an anchor,” he grumbled.

Who cheats? Well, just about anyone, if the stakes are right. You might say to yourself, I don’t cheat, regardless of the stakes. And then you might remember the time you cheated on, say, a board game. Last week. Or the golf ball you nudged out of its bad lie. Or the time you really wanted a bagel in the office break room but couldn’t come up with the dollar you were supposed to drop in the coffee can. And then took the bagel anyway. And told yourself you’d pay double the next time. And didn’t. For every clever person who goes to the trouble of creating an incentive scheme, there is an army of people, clever and otherwise, who will inevitably spend even more time trying to beat it. Cheating may or may not be human nature, but it is certainly a prominent feature in just about every human endeavor. Cheating is a primordial economic act: getting more for less. So it isn’t just the boldface names — inside-trading CEOs and pill-popping ballplayers and perkabusing politicians — who cheat. It is the waitress who pockets her tips instead of pooling them. It is the Wal-Mart payroll manager who goes into the computer and shaves his employees’ hours to make his own performance look better. It is the third grader who, worried about not making it to the fourth grade, copies test answers from the kid sitting next to him. Some cheating leaves barely a shadow of evidence. In other cases, the evidence is massive. Consider what happened one spring evening at midnight in 1987: seven million American children suddenly disappeared. The worst kidnapping wave in history? Hardly. It was the night of April 15, and the Internal Revenue Service had just changed a rule. Instead of merely listing the name of each dependent child, tax filers were now required to provide a Social Security number. Suddenly, seven million children — children who had existed only as phantom exemptions on the previous year’s 1040 forms — vanished, representing about one in ten of all dependent children in the United States.

Oh? I thought you were a soldier. Is it not your purpose, to make endings? Is it not your duty to make these”—she taps the corpse—“from the soldiers of the enemy?” “That’s a gross perversion of the idea of soldiering,” says Mulaghesh. “Then please,” says Rada, looking up. “Enlighten me.” She is not being sarcastic or combative, Mulaghesh realizes. Rather, she is willing to follow any string of conversation down the path it leads, much like she’s willing to follow a damaged vein through a desiccated corpse. The surgery room is quiet as Mulaghesh thinks, the silence broken only by the tinkle of Rada’s utensils and the soft hush of the rain. “The word everyone forgets,” says Mulaghesh, “is ‘serve.’ ” “Serve?” “Yes. Serve. This is the service, and we soldiers are servants. Sure, when people think of a soldier, they think of soldiers taking. They think of us taking territory, taking the enemy, taking a city or a country, taking treasure, or blood. This grand, abstract idea of ‘taking,’ as if we were pirates, swaggering and brandishing our weapons, bullying and intimidating people. But a soldier, a true soldier, I think, does not take. A soldier gives.” “Gives what?” “Anything,” says Mulaghesh. “Everything, if asked of us. We’re servants, as I said. A soldier serves not to take, they don’t strive to have something, but rather they strive so that others might one day have something. And a blade isn’t a happy friend to a soldier, but a burden, a heavy one, to be used scrupulously and carefully. A good soldier does everything they can so they do not have to kill. That’s what training is for. But if we have to, we will. And when we do that we give up some part of ourselves, as we’re asked to do.” “What part do you give up, do you think?” asks Rada. “Peace, maybe. Killing echoes inside you. It never goes away. Maybe some who have killed don’t know that they’ve lost something, but they have.” “That is so,” says Rada quietly. “Deaths of all kinds echo on. And sometimes, it seems, they drown out all of life.

back-scratching of liquor licenses, the netherworld of trash removal, linen, grease disposal. And with every dime you've got tied up in your new place, suddenly the drains in your prep kitchen are backing up with raw sewage, pushing hundreds of gallons of impacted crap into your dining room; your coke-addled chef just called that Asian waitress who's working her way through law school a chink, which ensures your presence in court for the next six months; your bartender is giving away the bar to under-age girls from Wantagh, any one of whom could then crash Daddy's Buick into a busload of divinity students, putting your liquor license in peril, to say the least; the Ansel System could go off, shutting down your kitchen in the middle of a ten-thousand-dollar night; there's the ongoing struggle with rodents and cockroaches, any one of which could crawl across the Tina Brown four-top in the middle of the dessert course; you just bought 10,000 dollars-worth of shrimp when the market was low, but the walk-in freezer just went on the fritz and naturally it's a holiday weekend, so good luck getting a service call in time; the dishwasher just walked out after arguing with the busboy, and they need glasses now on table seven; immigration is at the door for a surprise inspection of your kitchen's Green Cards; the produce guy wants a certified check or he's taking back the delivery; you didn't order enough napkins for the weekend — and is that the New York Times reviewer waiting for your hostess to stop flirting and notice her?

Sheepwalking I define “sheepwalking” as the outcome of hiring people who have been raised to be obedient and giving them a brain-dead job and enough fear to keep them in line. You’ve probably encountered someone who is sheepwalking. The TSA “screener” who forces a mom to drink from a bottle of breast milk because any other action is not in the manual. A “customer service” rep who will happily reread a company policy six or seven times but never stop to actually consider what the policy means. A marketing executive who buys millions of dollars’ worth of TV time even though she knows it’s not working—she does it because her boss told her to. It’s ironic but not surprising that in our age of increased reliance on new ideas, rapid change, and innovation, sheepwalking is actually on the rise. That’s because we can no longer rely on machines to do the brain-dead stuff. We’ve mechanized what we could mechanize. What’s left is to cost-reduce the manual labor that must be done by a human. So we write manuals and race to the bottom in our search for the cheapest possible labor. And it’s not surprising that when we go to hire that labor, we search for people who have already been trained to be sheepish. Training a student to be sheepish is a lot easier than the alternative. Teaching to the test, ensuring compliant behavior, and using fear as a motivator are the easiest and fastest ways to get a kid through school. So why does it surprise us that we graduate so many sheep? And graduate school? Since the stakes are higher (opportunity cost, tuition, and the job market), students fall back on what they’ve been taught. To be sheep. Well-educated, of course, but compliant nonetheless. And many organizations go out of their way to hire people that color inside the lines, that demonstrate consistency and compliance. And then they give these people jobs where they are managed via fear. Which leads to sheepwalking. (“I might get fired!”) The fault doesn’t lie with the employee, at least not at first. And of course, the pain is often shouldered by both the employee and the customer. Is it less efficient to pursue the alternative? What happens when you build an organization like W. L. Gore and Associates (makers of Gore-Tex) or the Acumen Fund? At first, it seems crazy. There’s too much overhead, there are too many cats to herd, there is too little predictability, and there is way too much noise. Then, over and over, we see something happen. When you hire amazing people and give them freedom, they do amazing stuff. And the sheepwalkers and their bosses just watch and shake their heads, certain that this is just an exception, and that it is way too risky for their industry or their customer base. I was at a Google conference last month, and I spent some time in a room filled with (pretty newly minted) Google sales reps. I talked to a few of them for a while about the state of the industry. And it broke my heart to discover that they were sheepwalking. Just like the receptionist at a company I visited a week later. She acknowledged that the front office is very slow, and that she just sits there, reading romance novels and waiting. And she’s been doing it for two years. Just like the MBA student I met yesterday who is taking a job at a major packaged-goods company…because they offered her a great salary and promised her a well-known brand. She’s going to stay “for just ten years, then have a baby and leave and start my own gig.…” She’ll get really good at running coupons in the Sunday paper, but not particularly good at solving new problems. What a waste. Step one is to give the problem a name. Done. Step two is for anyone who sees themselves in this mirror to realize that you can always stop. You can always claim the career you deserve merely by refusing to walk down the same path as everyone else just because everyone else is already doing it.

I am very often asked why, at the age of eighty-five, I continue to practice. Tip number eighty-five (sheer coincidence that I am now eighty-five years old) begins with a simple declaration: my work with patients enriches my life in that it provides meaning in life. Rarely do I hear therapists complain of a lack of meaning. We live lives of service in which we fix our gaze on the needs of others. We take pleasure not only in helping our patients change, but also in hoping their changes will ripple beyond them toward others. We are also privileged by our role as cradlers of secrets. Every day patients grace us with their secrets, often never before shared. The secrets provide a backstage view of the human condition without social frills, role-playing, bravado, or stage posturing. Being entrusted with such secrets is a privilege given to very few. Sometimes the secrets scorch me and I go home and hold my wife and count my blessings. Moreover, our work provides the opportunity to transcend ourselves and to envision the true and tragic knowledge of the human condition. But we are offered even more. We become explorers immersed in the grandest of pursuits—the development and maintenance of the human mind. Hand in hand with patients, we savor the pleasure of discovery—the “aha” experience when disparate ideational fragments suddenly slide smoothly together into a coherent whole. Sometimes I feel like a guide escorting others through the rooms of their own house. What a treat it is to watch them open doors to rooms never before entered, discover unopened wings of their house containing beautiful and creative pieces of identity. Recently I attended a Christmas service at the Stanford Chapel to hear a sermon by Rev. Jane Shaw that underscored the vital importance of love and compassion. I was moved by her call to put such sentiments into practice whenever we can. Acts of caring and generosity can enrich any environment in which we find ourselves. Her words motivated me to reconsider the role of love in my own profession. I became aware that I have never, not once, used the word love or compassion in my discussions of the practice of psychotherapy. It is a huge omission, which I wish now to correct, for I know that I regularly experience love and compassion in my work as a therapist and do all I can to help patients liberate their love and generosity toward others. If I do not experience these feelings for a particular patient, then it is unlikely I will be of much help. Hence I try to remain alert to my loving feelings or absence of such feelings for my patients.

Inarguably, a successful restaurant demands that you live on the premises for the first few years, working seventeen-hour days, with total involvement in every aspect of a complicated, cruel and very fickle trade. You must be fluent in not only Spanish but the Kabbala-like intricacies of health codes, tax law, fire department regulations, environmental protection laws, building code, occupational safety and health regs, fair hiring practices, zoning, insurance, the vagaries and back-alley back-scratching of liquor licenses, the netherworld of trash removal, linen, grease disposal. And with every dime you've got tied up in your new place, suddenly the drains in your prep kitchen are backing up with raw sewage, pushing hundreds of gallons of impacted crap into your dining room; your coke-addled chef just called that Asian waitress who's working her way through law school a chink, which ensures your presence in court for the next six months; your bartender is giving away the bar to under-age girls from Wantagh, any one of whom could then crash Daddy's Buick into a busload of divinity students, putting your liquor license in peril, to say the least; the Ansel System could go off, shutting down your kitchen in the middle of a ten-thousand-dollar night; there's the ongoing struggle with rodents and cockroaches, any one of which could crawl across the Tina Brown four-top in the middle of the dessert course; you just bought 10,000 dollars-worth of shrimp when the market was low, but the walk-in freezer just went on the fritz and naturally it's a holiday weekend, so good luck getting a service call in time; the dishwasher just walked out after arguing with the busboy, and they need glasses now on table seven; immigration is at the door for a surprise inspection of your kitchen's Green Cards; the produce guy wants a certified check or he's taking back the delivery; you didn't order enough napkins for the weekend — and is that the New York Times reviewer waiting for your hostess to stop flirting and notice her?

If there was any doubt about the authenticity of his fake ID, it would now be put to the test. As Sage waited for the Secret Service to do their due diligence, I wondered how much our mission to find Dad would be set back by Sage taking a quick detour to federal prison. “He’s clear,” the lead agent finally said. Great, we could go in. Sage politely insisted that Rayna and I enter before him. “Not sure that’s such a good idea,” I said, but he wouldn’t hear it. Rayna, Ben, and I shared a knowing smile. Then I shrugged and stepped over the threshold…immediately triggering the Piri alarm. I don’t know how she knew; she was all the way in the kitchen. But the minute I stepped into the foyer she raced in, arms waving in the air, a high-pitched scream keening from her lungs. “AIIIIIIEEEEEEEE!!” “He made me do it, Piri,” I said, happily tossing Sage under the bus. “I tried to tell him-“ Piri strode right up to Sage, her head barely reaching his sternum, and jabbed her finger into his chest to emphasize each scolding word. “You never let a woman enter this house before a man! Very bad luck! And when the senator’s doing business! Jaj!” She pushed us back outside, closed the door, and spit three times on the porch (barely missing the shoes of one of the Secret Service agents), then turned her baleful eyes to Sage, asking him to do the same. “I don’t think I really need to spit on Clea’s porch,” Sage said uncomfortably, but Piri’s glare only grew more and more violent until he withered under its power…and spit three times. Piri smiled smugly and opened the door, gesturing for Sage to enter. Ben went next, bending to Piri’s ear to murmur, “If it’d been me, I would have gone in first.” “That’s because you’re a smart boy,” Piri said, kissing him on both cheeks. Once we were all in, Piri greeted us as if for the first time, with huge hugs and two-cheeked kisses. As she led us to the luncheon raging in the other room, Ben crowed to Sage, “You know, a real European scholar would be up on old-school superstitions.” Sage grimaced.

Christ, I’m tired. I need sleep. I need peace. I need for my balls to not be so blue they’re practically purple. As purple as Sarah Von Titebottum’s— My mind comes to a screeching halt with the unexpected thought. And the image that accompanies it—the odd, blushing lass with her glasses and her books and very tight bottom. Sarah’s not a contestant on the show, so I’m willing to bet both my indigo balls that there’s not a camera in her room. And, I can’t believe I’m fucking thinking this, but, even better—none of the other girls will know where to find me—including Elizabeth. I let the cameras noisily track me to the lavatory, but then, like an elite operative of the Secret Intelligence Service, I plaster myself to the wall beneath their range and slide my way out the door. Less than five minutes later, I’m in my sleeping pants and a white T-shirt, barefoot with my guitar in hand, knocking on Sarah’s bedroom door. I checked the map Vanessa gave me earlier. Her room is on the third floor, in the corner of the east wing, removed from the main part of the castle. The door opens just a crack and dark brown eyes peer out. “Sanctuary,” I plead. Her brow crinkles and the door opens just a bit wider. “I beg your pardon?” “I haven’t slept in almost forty-eight hours. My best friend’s girlfriend is trying to praying-mantis me and the sound of the cameras following me around my room is literally driving me mad. I’m asking you to take me in.” And she blushes. Great. “You want to sleep in here? With me?” I scoff. “No, not with you—just in your room, love.” I don’t think about how callous the words sound—insulting—until they’re out of my mouth. Could I be any more of a dick? Thankfully, Sarah doesn’t look offended. “Why here?” she asks. “Back in the day, the religious orders used to give sanctuary to anyone who asked. And since you dress like a nun, it seemed like the logical choice.” I don’t know why I said that. I don’t know what’s wrong with me. Somebody just fucking shoot me and be done with it. Sarah’s lips tighten, her head tilts, and her eyes take on a dangerous glint. I think Scooby-Doo put it best when he said, Ruh-roh. “Let me make sure I’ve got this right—you need my help?” “Correct.” “You need shelter, protection, sanctuary that only I can give?” “Yes.” “And you think teasing me about my clothes is a wise strategy?” I hold up my palms. “I never said I was wise. Exhausted, defenseless, and desperate.” I pout . . . but in a manly kind of way. “Pity me.” A smile tugs at her lips. And that’s when I know she’s done for. With a sigh, she opens the door wide. “Well, it is your castle. Come in.” Huh. She’s right—it is my castle. I really need to start remembering that

She sorted through the clothes. “Do you mind wearing Emilio’s underwear?” She turned back to him with the two different styles that she’d found. “You’re about the same size. And they’re clean. They were wrapped in a paper package, like from a laundry service.” Max gave her a look, because along with the very nice, very expensive pair of black silk boxers she’d pilfered from Emilio, she’d also borrowed one of his thongs. “What?” Gina said. It was definitely a man-thong. It had all that extra room for various non-female body parts. “Don’t be ridiculous.” “I’m not,” she said, trying to play it as serious. “One, it’s been a while, maybe your tastes have changed. And two, these might actually be more comfortable, considering the placement of your bandage and—” He took the boxers from her. “Apparently I was wrong.” She turned away and started sorting through the pairs of pants and Bermuda shorts she’d grabbed, trying not to be too obvious about the fact that she was watching him out of the corner of her eye. To make sure he didn’t fall over. Right. After he got the boxers on, he took off the bathrobe and . . . Okay, he definitely wasn’t as skinny as he’d been after his lengthy stint in the hospital. Emilio’s pants probably weren’t going to fit him, after all. Although, there was one pair that looked like they’d be nice and loose . . . There they were. The Kelly green Bermuda shorts. Max gave her another one of those you’ve-got-to-be-kidding glances as he put the bathrobe over the back of another chair. “Do I really look as if I’ve ever worn shorts that color in my entire life?” She tried not to smile. “I honestly don’t think you have much choice.” She let herself look at him. “You know, you could just go with the boxers. At least until your pants dry. You know what would really work with that, though? A bowtie.” She turned, as if to go back to the closet. “I’m sure Emilio has a tux. Judging from his other clothes, it’s probably polyester and chartreuse, but maybe the bowtie is—” “Gina.” Max stopped her before she reached the door. He motioned for her to come back. She held out the green shorts, but instead of taking them, he took her arm, pulled her close. “I love you,” Max said, as if he were dispatching some terrible, dire news that somehow still managed to amuse him at least a little. Gina had been hoping that he’d say it, praying even, but the fact that he’d managed to smile, even just a bit while he did, was a miracle. And then, before her heart even had a chance to start beating again, he kissed her. And oh, she was also beyond ready for that particular marvel, for the sweet softness of his mouth, for the solidness of his arms around her. There was more of him to hold her since he’d regained his fighting weight—and that was amazing, too. She skimmed her hands across the muscular smoothness of his back, his shoulders, as his kiss changed from tender to heated. And, God. That was a miracle, too. Except she couldn’t help but wonder about those words, wrenched from him, as if it cost him his soul to speak them aloud. Why tell her this right now? Yes, she’d been waiting for years for him to say that he loved her, but . . . Max laughed his surprise. “No. Why do you . . .?” He figured it out himself. “No, no, Gina, just . . . I should’ve said it before. I should have said it years ago, but I really should have said it, you know, instead of hi.” He laughed again, clearly disgusted with himself. “God, I’m an idiot. I mean, hi? I should have walked in and said, ‘Gina, I need you. I love you, don’t ever leave me again.’” She stared at him. It was probably a good thing that he hadn’t said that at the time, because she might’ve fainted. It was obvious that he wanted her to say something, but she was completely speechless.

Mrs. Indianapolis was in town again. She looked like a can of Sprite in her green and yellow outfit. She always likes to come down to the front desk just to chat. It was 4:04 am and thankfully I was awake and at the front desk when she got off the elevator and walked towards me. 
 “Good morning, Jacob,” she said.
 “My name is Jarod,” I replied.
 “When did you change your name?” “I was born Jarod, and I’ll probably die. Maybe.”
 “You must be new here. You look like a guy named Jacob that used to work at the front desk.”
 “Nope, I’m not new. And there’s no Jacob that’s worked the front desk, nor anybody who looks or looked like me. How can I assist you, Mrs. Indianapolis?”
 “I’d like to inform you that the pool is emitting a certain odor.”
 “What sort of odor?”
 “Bleach.”
 “Ah, that’s what we like to call chlorine. It’s the latest craze in the sanitation of public pools. Between you and me, though, I think it’s just a fad.”
 “Don’t get sassy with me, young man. I know what chlorine is. I expect a clean pool when I go swimming. But what I don’t expect is enough bleach to get the grass stain out of a shirt the size of Kentucky.”
 “That’s not our policy, ma’am. We only use about as much chlorine as it would take to remove a coffee stain the size of Seattle from a light gray shirt the size of Washington.” “Jerry, I don’t usually give advice to underlings, but I’m feeling charitable tonight. So I’ll tell you that if you want to get ahead in life, you have to know when to talk and when not to talk. And for a guy like you, it’d be a good idea if you decided not to talk all the time. Or even better, not to talk at all.”
 “Some people say some people talk too much, and some people, the second some people, say the first some people talk to much and think too little. Who is first and who is second in this case? Well, the customer—that’s you, lady—always comes first.”
 “There you go again with the talking. I’d rather talk to a robot than to you.”
 “If you’d rather talk to a robot, why don’t you just find your husband? He’s got all the personality and charm of a circuit board. Forgive me, I didn’t mean that.”
 “I should hope not!”
 “What I meant to say was fried circuit board. It’d be quite absurd to equate your husband’s banter to a functioning circuit board.”
 “I’m going to have a talk to your manager about your poor guest service.”
 “Go ahead. Tell him that Jerry was rude and see what he says. And by the way, the laundry room is off limits when no lifeguard is on duty.