Public Consultation Quotes

I have a foreboding of an America in my children's or grandchildren's time -- when the United States is a service and information economy; when nearly all the manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what's true, we slide, almost without noticing, back into superstition and darkness... The dumbing down of American is most evident in the slow decay of substantive content in the enormously influential media, the 30 second sound bites (now down to 10 seconds or less), lowest common denominator programming, credulous presentations on pseudoscience and superstition, but especially a kind of celebration of ignorance

When the clergy addressed General Washington on his departure from the government, it was observed in their consultation that he had never on any occasion said a word to the public which showed a belief in the Christian religion and they thought they should so pen their address as to force him at length to declare publicly whether he was a Christian or not. They did so. However [Dr. Rush] observed the old fox was too cunning for them. He answered every article of their address particularly except that, which he passed over without notice... I know that Gouverneur Morris, who pretended to be in his secrets & believed himself to be so, has often told me that General Washington believed no more of that system than he himself did. {The Anas, February 1, 1800, written shortly after the death of first US president George Washington}

The very helplessness of the public which makes it necessary for them to consult the experts also makes it impossible for them to judge how expert they are.

It was the general opinion of ancient nations, that the divinity alone was adequate to the important office of giving laws to men... and modern nations, in the consecrations of kings, and in several superstitious chimeras of divine rights in princes and nobles, are nearly unanimous in preserving remnants of it... Is the jealousy of power, and the envy of superiority, so strong in all men, that no considerations of public or private utility are sufficient to engage their submission to rules for their own happiness? Or is the disposition to imposture so prevalent in men of experience, that their private views of ambition and avarice can be accomplished only by artifice? — … There is nothing in which mankind have been more unanimous; yet nothing can be inferred from it more than this, that the multitude have always been credulous, and the few artful. The United States of America have exhibited, perhaps, the first example of governments erected on the simple principles of nature: and if men are now sufficiently enlightened to disabuse themselves of artifice, imposture, hypocrisy, and superstition, they will consider this event as an era in their history. Although the detail of the formation of the American governments is at present little known or regarded either in Europe or America, it may hereafter become an object of curiosity. It will never be pretended that any persons employed in that service had any interviews with the gods, or were in any degree under the inspiration of heaven, any more than those at work upon ships or houses, or labouring in merchandize or agriculture: it will for ever be acknowledged that these governments were contrived merely by the use of reason and the senses. As Copley painted Chatham, West, Wolf, and Trumbull, Warren and Montgomery; as Dwight, Barlow, Trumbull, and Humphries composed their verse, and Belknap and Ramzay history; as Godfrey invented his quadrant, and Rittenhouse his planetarium; as Boylston practised inoculation, and Franklin electricity; as Paine exposed the mistakes of Raynal, and Jefferson those of Buffon, so unphilosophically borrowed from the Recherches Philosophiques sur les Américains those despicable dreams of de Pauw — neither the people, nor their conventions, committees, or sub-committees, considered legislation in any other light than ordinary arts and sciences, only as of more importance. Called without expectation, and compelled without previous inclination, though undoubtedly at the best period of time both for England and America, to erect suddenly new systems of laws for their future government, they adopted the method of a wise architect, in erecting a new palace for the residence of his sovereign. They determined to consult Vitruvius, Palladio, and all other writers of reputation in the art; to examine the most celebrated buildings, whether they remain entire or in ruins; compare these with the principles of writers; and enquire how far both the theories and models were founded in nature, or created by fancy: and, when this should be done, as far as their circumstances would allow, to adopt the advantages, and reject the inconveniences, of all. Unembarrassed by attachments to noble families, hereditary lines and successions, or any considerations of royal blood, even the pious mystery of holy oil had no more influence than that other of holy water: the people universally were too enlightened to be imposed on by artifice; and their leaders, or more properly followers, were men of too much honour to attempt it. Thirteen governments thus founded on the natural authority of the people alone, without a pretence of miracle or mystery, which are destined to spread over the northern part of that whole quarter of the globe, are a great point gained in favour of the rights of mankind. [Preface to 'A Defence of the Constitutions of the United States of America', 1787]

Underlying the attack on psychotherapy, I believe, is a recognition of the potential power of any relationship of witnessing. The consulting room is a privileged space dedicated to memory. Within that space, survivors gain the freedom to know and tell their stories. Even the most private and confidential disclosure of past abuses increases the likelihood of eventual public disclosure. And public disclosure is something that perpetrators are determined to prevent. As in the case of more overtly political crimes, perpetrators will fight tenaciously to ensure that their abuses remain unseen, unacknowledged, and consigned to oblivion. The dialectic of trauma is playing itself out once again. It is worth remembering that this is not the first time in history that those who have listened closely to trauma survivors have been subject to challenge. Nor will it be the last. In the past few years, many clinicians have had to learn to deal with the same tactics of harassment and intimidation that grassroots advocates for women, children and other oppressed groups have long endured. We, the bystanders, have had to look within ourselves to find some small portion of the courage that victims of violence must muster every day. Some attacks have been downright silly; many have been quite ugly. Though frightening, these attacks are an implicit tribute to the power of the healing relationship. They remind us that creating a protected space where survivors can speak their truth is an act of liberation. They remind us that bearing witness, even within the confines of that sanctuary, is an act of solidarity. They remind us also that moral neutrality in the conflict between victim and perpetrator is not an option. Like all other bystanders, therapists are sometimes forced to take sides. Those who stand with the victim will inevitably have to face the perpetrator's unmasked fury. For many of us, there can be no greater honor. p.246 - 247 Judith Lewis Herman, M.D. February, 1997

Nowadays, some 60–70 percent of our clients turn to us as PR consultants—and it seems to be exactly the same everywhere in the world—for two main reasons: crisis management and reputation management.

The wealthy exert a commanding influence over the state through virtually unlimited political campaign contributions, armies of lobbyists, the revolving door that shuffles former government officials into corporate jobs as consultants and lobbyists (and moves bankers into positions in financial regulatory agencies), and the aforementioned control of news and media outlets that defines both the subjects of public discourse and the range of acceptable opinion.

I have a foreboding of an America in my children’s or grandchildren’s time—when the United States is a service and information economy; when nearly all the key manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what’s true, we slide, almost without noticing, back into superstition and darkness.

The liberty, the unalienable, indefeasible rights of men, the honor and dignity of human nature, the grandeur and glory of the public, and the universal happiness of individuals, were never so skillfully and successfully consulted as in that most excellent monument of human art, the common law of England.

The right of the Gabbitas and Kogan Page to be identified as the authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. British Library Cataloguing in Publication Data A CIP record for this book is available from the British Library ISBN       978 0 7494 6747 0

Abraham Lincoln was not, in the fullest sense of the word, either our man or our model. In his interests, in his associations, in his habits of thought, and in his prejudices, he was a white man. [...] Any man can say things that are true of Abraham Lincoln, but no man can say anything that is new of Abraham Lincoln. His personal traits and public acts are better known to the American people than are those of any other man of his age. He was a mystery to no man who saw him and heard him. Though high in position, the humblest could approach him and feel at home in his presence. Though deep, he was transparent; though strong, he was gentle; though decided and pronounced in his convictions, he was tolerant towards those who differed from him, and patient under reproaches. [...] I have said that President Lincoln was a white man, and shared the prejudices common to his countrymen towards the colored race. Looking back to his times and to the condition of his country, we are compelled to admit that this unfriendly feeling on his part may be safely set down as one element of his wonderful success in organizing the loyal American people for the tremendous conflict before them, and bringing them safely through that conflict. His great mission was to accomplish two things: first, to save his country from dismemberment and ruin; and, second, to free his country from the great crime of slavery. To do one or the other, or both, he must have the earnest sympathy and the powerful cooperation of his loyal fellow-countrymen. Without this primary and essential condition to success his efforts must have been vain and utterly fruitless.[...] Viewed from the genuine abolition ground, Mr. Lincoln seemed tardy, cold, dull, and indifferent; but measuring him by the sentiment of his country, a sentiment he was bound as a statesman to consult, he was swift, zealous, radical, and determined. Oration in Memory of Abraham Lincoln. Delivered at the Unveiling of The Freedmen’s Monument in Lincoln Park, Washington, D.C.

He's as bad as my mother. Maybe worse. He's a market-research consultant. He studies people's facial expressions to see how they feel about commercials and products. He used to be a psychologist but he makes more money helping big corporations dupe the public. The worst part is he can look at your face and say 'Your upper lip just twitched! Anger! You're angry. Don't try to hide it from me, young man. Why does it make you angry when I say those pants make you look like a girl? Doe you have something against girls? Perhaps some unresolved Oedipal feelings?

One rule observed in their council is, never to debate a thing on the same day in which it is first proposed; for that is always referred to the next meeting, that so men may not rashly and in the heat of discourse engage themselves too soon, which might bias them so much that, instead of consulting the good of the public, they might rather study to support their first opinions,

Sometime during the 1960s, the Nobel laureate economist Milton Friedman was consulting with the government of a developing Asian nation. Friedman was taken to a large-scale public works project, where he was surprised to see large numbers of workers wielding shovels, but very few bulldozers, tractors, or other heavy earth-moving equipment. When asked about this, the government official in charge explained that the project was intended as a “jobs program.” Friedman’s caustic reply has become famous: “So then, why not give the workers spoons instead of shovels?” Friedman

Science is more than a body of knowledge; it is a way of thinking. I have a foreboding of an America in my children’s or grandchildren’s time—when the United States is a service and information economy; when nearly all the key manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what’s true, we slide, almost without noticing, back into superstition and darkness.

The public were not to be consulted on whether they wished to have their cities and towns torn down and rebuilt in an entirely original and untested style with no connection to what had gone before.

If we had any leisure we would here digress a little on that ingratitude which so many writers have observed to spring up in the people in all free governments towards their great men; who, while they have been consulting the good of the public, by raising their own greatness, in which the whole body (as the kingdom of France thinks itself in the glory of their grand monarch) was so deeply concerned, have been sometimes sacrificed by those very people for whose glory the said great men were so industriously at work: and this from a foolish zeal for a certain ridiculous imaginary thing called liberty, to which great men are observed to have a great animosity.

Act Well the Part That Is Given to You We are like actors in a play. The divine will has assigned us our roles in life without consulting us. Some of us will act in a short drama, others in a long one. We might be assigned the part of a poor person, a cripple, a distinguished celebrity or public leader, or an ordinary private citizen. Although we can’t control which roles are assigned to us, it must be our business to act our given role as best as we possibly can and to refrain from complaining about it. Wherever you find yourself and in whatever circumstances, give an impeccable performance. If you are supposed to be a reader, read; if you are supposed to be a writer, write.

I’d developed the concept over time as a practitioner back in my General Electric and International Paper days, and I’d been teaching the 4C’s to my students at the University of Carolina at Chapel Hill since I’d been appointed to the chair professorship in 1986 as well as expounding on it in executive education programs and consulting work I was doing in the U.S. and Europe during that same time. I was also writing a column for the leading trade magazine “Advertising Age” for a few years and I first wrote about the 4C’s for publication in one of those columns, sometime in the year 1990.

The fact that Trump paid no tax came to light when casino regulators issued a public report on his fitness to own a casino. Trump’s tax returns showed negative income. That’s because Congress lets big real estate investors offset their income from salaries, stock market gains, consulting fees, and other income with losses from depreciation in the value of their buildings. If these paper losses for the declining value of their buildings are greater than their cash income from other sources, real estate investors can legally tell the IRS that their income is less than zero and no federal income tax is due. Trump

This style of teaching reflects the business community,” one fifth-grade teacher in a Manhattan public school told me, “where people’s respect for others is based on their verbal abilities, not their originality or insight. You have to be someone who speaks well and calls attention to yourself. It’s an elitism based on something other than merit.” “Today the world of business works in groups, so now the kids do it in school,” a third-grade teacher in Decatur, Georgia, explained. “Cooperative learning enables skills in working as teams—skills that are in dire demand in the workplace,” writes the educational consultant Bruce Williams.

The announcement went out all over the Empire: to prevent the spread of disease, citizens were required to implement quarantine procedures. They should stay home as much as possible. Keep at least six feet away from other people. And cover their mouths and noses with masks whenever they went out in public. For the Consultant’s Guild, nothing changed.

I have a foreboding of an America in my children's or grandchildren's time -- when the United States is a service and information economy; when nearly all the manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what's true, we slide, almost without noticing, back into superstition and darkness...

Sensitivity readers are readers who provide cultural consulting and critiques on manuscripts for a fee. Say, for example, a white author writes a book that involves a Black character. The publisher might then hire a Black sensitivity reader to check whether the textual representations are consciously, or unconsciously, racist. They’ve gotten more and more popular in the past few years, as more and more white authors have been criticized for employing racist tropes and stereotypes. It’s a nice way to avoid getting dragged on Twitter, though sometimes it backfires—I’ve heard horror stories of at least two writers who were forced to withdraw their books from publication because of a single subjective opinion.

The stress placed upon the Adams-Hamilton feud pointed up a deeper problem in the Federalist party, one that may explain its ultimate failure to survive: the elitist nature of its politics. James McHenry complained to Oliver Wolcott, Jr., of their adherents, “They write private letters to each other, but do nothing to give a proper direction to the public mind.”50 The Federalists issued appeals to the electorate but did not try to mobilize a broad-based popular movement. Hamilton wanted to lead the electorate and provide expert opinion instead of consulting popular opinion. He took tough, uncompromising stands and gloried in abstruse ideas in a political culture that pined for greater simplicity. Alexander Hamilton triumphed as a doer and thinker, not as a leader of the average voter.

But there’s another reason: Science is more than a body of knowledge; it is a way of thinking. I have a foreboding of an America in my children’s or grandchildren’s time—when the United States is a service and information economy; when nearly all the key manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what’s true, we slide, almost without noticing, back into superstition and darkness.

As it happens, there’s a way of presenting data, called the funnel plot, that indicates whether or not the scientific literature is biased in this way.15 (If statistics don’t excite you, feel free to skip straight to the probably unsurprising conclusion in the last sentence of this paragraph.) You plot the data points from all your studies according to the effect sizes, running along the horizontal axis, and the sample size (roughly)16 running up the vertical axis. Why do this? The results from very large studies, being more “precise,” should tend to cluster close to the “true” size of the effect. Smaller studies by contrast, being subject to more random error because of their small, idiosyncratic samples, will be scattered over a wider range of effect sizes. Some small studies will greatly overestimate a difference; others will greatly underestimate it (or even “flip” it in the wrong direction). The next part is simple but brilliant. If there isn’t publication bias toward reports of greater male risk taking, these over- and underestimates of the sex difference should be symmetrical around the “true” value indicated by the very large studies. This, with quite a bit of imagination, will make the plot of the data look like an upside-down funnel. (Personally, my vote would have been to call it the candlestick plot, but I wasn’t consulted.) But if there is bias, then there will be an empty area in the plot where the smaller samples that underestimated the difference, found no differences, or yielded greater female risk taking should be. In other words, the overestimates of male risk taking get published, but various kinds of “underestimates” do not. When Nelson plotted the data she’d been examining, this is exactly what she found: “Confirmation bias is strongly indicated.”17 This

Although often with good intentions, our parents and teachers attribute negative definitions to us, which last for many years and prevent us from developing ourselves with pleasure. In psychomagic, we call these definitions “labels” because they stick to the self. So that the consultant can free herself from them, I advise: ▶ The consultant writes on adhesive labels as many definitions as they gave her, for example: “You have no ear for music,” “You don’t know how to use your hands,” “You’re a freeloader, liar, thief,” “You’re egotistical, weak, dumb, fat, skinny, vain, ungrateful,” and so on. The consultant glues these labels to every part of the body— many of them to the face—and goes out in public that way for as many hours as possible. When the consultant returns home, she should remove the labels, roll them into a ball, take the ball to the city dump, and throw it on top of the garbage pile, having beforehand caressed her body with hands soaked in pleasant perfume.

Philby now went in for the kill. Elliott had tipped him off that he would be cleared by Macmillan, but mere exoneration was not enough: he needed Lipton to retract his allegations, publicly, humiliatingly, and quickly. After a telephone consultation with Elliott, he instructed his mother to inform all callers that he would be holding a press conference in Dora’s Drayton Gardens flat the next morning. When Philby opened the door a few minutes before 11:00 a.m. on November 8, he was greeted with gratifying proof of his new celebrity. The stairwell was packed with journalists from the world’s press. “Jesus Christ!” he said. “Do come in.” Philby had prepared carefully. Freshly shaved and neatly barbered, he wore a well-cut pinstriped suit, a sober and authoritative tie, and his most charming smile. The journalists trooped into his mother’s sitting room, where they packed themselves around the walls. Camera flashes popped. In a conspicuous (and calculated) act of old-world gallantry, Philby asked a journalist sitting in an armchair if he would mind giving up his seat to a lady journalist forced to stand in the doorway. The man leaped to his feet. The television cameras rolled. What followed was a dramatic tour de force, a display of cool public dishonesty that few politicians or lawyers could match. There was no trace of a stammer, no hint of nerves or embarrassment. Philby looked the world in the eye with a steady gaze and lied his head off. Footage of Philby’s famous press conference is still used as a training tool by MI6, a master class in mendacity.

Science is more than a body of knowledge; it is a way of thinking. I have a foreboding of an America in my children’s or grandchildren’s time—when the United States is a service and information economy; when nearly all the key manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what’s true, we slide, almost without noticing, back into superstition and darkness. The dumbing down of America is most evident in the slow decay of substantive content in the enormously influential media, the 30-second sound bites (now down to 10 seconds or less), lowest common denominator programming, credulous presentations on pseudoscience and superstition, but especially a kind of celebration of ignorance.

The man who makes a success of an important venture never wails for the crowd. He strikes out for himself. It takes nerve, it takes a great lot of grit; but the man that succeeds has both. Anyone can fail. The public admires the man who has enough confidence in himself to take a chance. These chances are the main things after all. The man who tries to succeed must expect to be criticized. Nothing important was ever done but the greater number consulted previously doubted the possibility. Success is the accomplishment of that which most people think can't be done.

Though I can’t be sure, I suspect that at some point about thirty years ago a cleverly sadistic and antibusiness consultant decided that the best way to really screw up companies was to convince them that what they needed was a convoluted, jargony, and all-encompassing declaration of intent. The more times those declarations used phrases like “world class,” “shareholder value,” and “adding value,” the better. And if companies would actually print those declarations and hang them in their lobbies and break rooms for public viewing, well, that would be a real coup.

There is little doubt, Denmark is becoming a two-tier country. More and more Danes who can afford it are turning to private health care—850,000 at the latest count—and poll after poll shows that, though they have the largest per capita public sector in the world, the Danes’ satisfaction levels with their welfare state are in rapid decline. It is probably true that they have especially high expectations given the amount of money they contribute to it, but in one survey by management consultants Accenture only 22 percent of Danes thought their public sector did a good job.

became intent on publicly disgracing his wife by exposing her infidelity and revealing her relationship with a black man. For his part, Walter had always stayed clear of the courts and far away from the law. Years earlier, he had been drawn into a bar fight that resulted in a misdemeanor conviction and a night in jail. It was the first and only time he had ever been in trouble. From that point on, he had no exposure to the criminal justice system. When Walter received a subpoena from Karen Kelly’s husband to testify at a hearing where the Kellys would be fighting over their children’s custody, he knew it was going to cause him serious problems. Unable to consult with his wife, Minnie, who had a better head for these kinds of crises, he nervously went to the courthouse. The lawyer for Kelly’s husband called Walter to the stand. Walter had decided to acknowledge being a “friend” of Karen. Her lawyer objected to the crude questions posed to Walter by the husband’s attorney about the nature of his friendship, sparing him from providing any details, but when he left the courtroom the anger and animosity toward him were palpable. Walter wanted to forget about the whole ordeal, but word

Science is more than a body of knowledge; it is a way of thinking. I have a foreboding of an America in my children’s or grandchildren’s time—when the United States is a service and information economy; when nearly all the key manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what’s true, we slide, almost without noticing, back into superstition and darkness. The dumbing down of America is most evident in the slow decay of substantive content in the enormously influential media, the 30-second sound bites (now down to 10 seconds or less), lowest common denominator programming, credulous presentations on pseudoscience and superstition, but especially a kind of celebration of ignorance. As I write, the number-one videocassette rental in America is the movie Dumb and Dumber. “Beavis and Butthead” remain popular (and influential) with young TV viewers. The plain lesson is that study and learning—not just of science, but of anything—are avoidable, even undesirable.

have a foreboding of an America in my children’s or grandchildren’s time—when the United States is a service and information economy; when nearly all the key manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what’s true, we slide, almost without noticing, back into superstition and darkness.

The key thing to know about this is that of course you have no input. Only comments and observations that support the pre-approved plan will be supported. All others will be written on a big pad of paper and discarded later. The illusion of public buy-in is all that is needed. The organizers can later point to the fact that they held a public meeting, a certain number of residents attended, public comment was taken, and the community approved the plan. The facilitator is often a private consultant who has been professionally trained in running and managing a meeting. This consultant has been hired by your city to fulfill the requirement that the project has been seen and supported by its citizens---it’s YOUR plan.

Science is more than a body of knowledge; it is a way of thinking. I have a foreboding of an America in my children’s or grandchildren’s time—when the United States is a service and information economy; when nearly all the key manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what’s true, we slide, almost without noticing, back into superstition and darkness

Science is more than a body of knowledge; it is a way of thinking. I have a foreboding of an America in my children’s or grandchildren’s time—when the United States is a service and information economy; when nearly all the key manufacturing industries have slipped away to other countries; when awesome technological powers are in the hands of a very few, and no one representing the public interest can even grasp the issues; when the people have lost the ability to set their own agendas or knowledgeably question those in authority; when, clutching our crystals and nervously consulting our horoscopes, our critical faculties in decline, unable to distinguish between what feels good and what’s true, we slide, almost without noticing, back into superstition and darkness. The

Democracy is a proposal (rarely realized) about decision making; it has little to do with election campaigns. Its promise is that political decisions be made after, and in the light of, consultation with the governed. This is dependent upon the governed being adequately informed about the issues in question, and upon the decision-makers having the capacity and will to listen and take account of what they have heard. Democracy should not be confused with the ‘freedom’ of binary choices, the publication of opinion polls or the crowding of people into statistics. These are its pretences. Today the fundamental decisions, which effect the unnecessary pain increasingly suffered across the planet, have been and are taken unilaterally without any open consultation or participation. Both

From 1992 to 1997, TAT [Treating Abuse Today] under my editorship published several articles by a number of respected professionals who seriously questioned the false memory syndrome (FMS) hypothesis and the methodology, ethics, and assertions of those who were rapidly pushing the concept into the public consciousness. During that time, not one person from the FMS movement contacted me to refute the specific points made in the articles or to present any research that would prove even a single case of this allegedly “epidemic” syndrome. Instead of a reasoned response to the published articles, for nearly three years proponents of the so-called FMS hypothesis–including members, officials, and supporters of the False Memory Syndrome Foundation, Inc. (FMSF)–have waged a campaign of harassment, defamation, and psychological terrorism against me, my clients, staff, family, and other innocent people connected with me. These clearly are intended to (a) intimidate me and anyone associated with me; (b) terrorize and deter access to my psychotherapy clients; (c) encumber my resources; and (d) destroy my reputation publicly, in the business community, among my professional colleagues, and within national and international professional organizations. Before describing this highly orchestrated campaign, let me emphasize that I have never treated any member of this group or their families, and do not have any relationships to any of my counseling clients. Neither have I consulted to their cases nor do I bear any relation to the disclosures of memories of sexual abuse in their families. I had no prior dealings with any of this group before they began showing up at my offices with offensive and defamatory signs early in 1995. Ethics and Behavior, 8(2) pp. 161-187

At the time I establish'd myself in Pennsylvania, there was not a good bookseller's shop in any of the colonies to the southward of Boston. In New York and Philad'a the printers were indeed stationers; they sold only paper, etc., almanacs, ballads, and a few common school-books. Those who lov'd reading were oblig'd to send for their books from England; the members of the Junto had each a few. We had left the alehouse, where we first met, and hired a room to hold our club in. I propos'd that we should all of us bring our books to that room, where they would not only be ready to consult in our conferences, but become a common benefit, each of us being at liberty to borrow such as he wish'd to read at home. This was accordingly done, and for some time contented us. Finding the advantage of this little collection, I propos'd to render the benefit from books more common, by commencing a public subscription library.

If congestion occurs on the free-market transportation network, the response is likely to resemble what accompanies “excess demand” for any other good or service: the businessman does not rest day or night until he provides the extra services the market is clamoring for. (We again abstract from the possibility of price increases.) The ice cream shop with long lines of people waiting for admission hires additional workers as soon as possible; the economist who “suffers” from the “congestion” of large numbers of people clamoring to engage him as a consultant hires more staff or expands output in whatever way seems appropriate to him. Throughout the private economy “congestion” is looked upon as a golden opportunity for expansion of output, sales, and profits. It is only in the public sector that the customer clamoring for additional service is looked at askance,33 blamed, excoriated, and told to desist in his efforts.

Book authors are in high demand for speaking engagements and appearances; they are the new ‘celebrity’ and celebrities gain access. Authors not only make money from royalties or book advances but from their keynotes, presentations and strategically branded product lines. This includes entrepreneurial ideas for you to extend yourself beyond just writing and prepares you to add speaking and consulting to your revenue stream. You have to begin to look outside book sales and towards the speaking market. There are radio, interviews, news, television, small channel television keynotes, lectures, seminars and workshops. These types of events have the possibility to be much more lucrative than just selling books. In essence, the book builds and brands you in the public eye. It gives you credibility and the opportunity to be more than you are. It enables you to now be a voice, a teacher, a leader, an expert - after all, you wrote the book on it!

About this time, our club meeting, not at a tavern, but in a little room of Mr. Grace's, set apart for that purpose, a proposition was made by me, that, since our books were often referr'd to in our disquisitions upon the queries, it might be convenient to us to have them altogether where we met, that upon occasion they might be consulted; and by thus clubbing our books to a common library, we should, while we lik'd to keep them together, have each of us the advantage of using the books of all the other members, which would be nearly as beneficial as if each owned the whole. It was lik'd and agreed to, and we fill'd one end of the room with such books as we could best spare. The number was not so great as we expected; and tho' they had been of great use, yet some inconveniences occurring for want of due care of them, the collection, after about a year, was separated, and each took his books home again And now I set on foot my first project of a public nature, that for a subscription library.

The fact is that what scientists call zoonotic disease was little known in the Americas. By contrast, swine, mainstays of European agriculture, transmit anthrax, brucellosis, leptospirosis, trichinosis, and tuberculosis. Pigs breed exuberantly and can pass diseases to deer and turkeys, which then can infect people. Only a few of De Soto’s pigs would have had to wander off to contaminate the forest. The calamity wreaked by the De Soto expedition, Ramenofsky and Galloway argued, extended across the whole Southeast. The societies of the Caddo, on the Texas-Arkansas border, and the Coosa, in western Georgia, both disintegrated soon after. The Caddo had a taste for monumental architecture: public plazas, ceremonial platforms, mausoleums. After De Soto’s army left the Caddo stopped erecting community centers and began digging community cemeteries. Between the visits of De Soto and La Salle, according to Timothy K. Perttula, an archaeological consultant in Austin, Texas, the Caddoan population fell from about 200,000 to about 8,500—a drop of nearly 96 percent. In the eighteenth century, the tally shrank further, to 1,400. An equivalent loss today would reduce the population of New York City to 56,000, not enough to fill Yankee Stadium. “That’s one reason whites think of Indians as nomadic hunters,” Russell Thornton, an anthropologist at the University of California at Los Angeles, said to me. “Everything else—all the heavily populated urbanized societies—was wiped out.

Ah. Well, I don’t really know. It’s not necessary for me to know everything when I consult the alethiometer. It seems to know what it needs to.” “ ’Cause the message said, ‘When we try measuring one way, our substance evades it and seems to prefer another, but when we try a different way, we have no more success.’ ” “Have you memorized the whole message?” “I didn’t set out to. I’ve just read it so much, it memorized itself. Anyway, what I was going to say was, that sounds a bit like the uncertainty principle.” She felt as if she was walking downstairs in the dark and had just missed a step. “How do you know about that?” “Well, there’s lots of scholars come to the Trout, and they tell me things. Like the uncertainty principle, where you can know some things about a particle, but you can’t know everything. If you know this thing, you can’t know that thing, so you’re always going to be uncertain. It sounds like that. And the other thing it says, about Dust. What’s Dust?” Hannah hastily tried to recall what was public knowledge and what was Oakley Street knowledge, and said, “It’s a kind of elementary particle that we don’t know much about. It’s not easy to examine, not just because of what it says in this message, but because the Magisterium…D’you know what I mean by the Magisterium?” “The sort of chief authority of the Church.” “That’s right. Well, they strongly disapprove of any investigations into Dust. They think it’s sinful. I don’t know why. That’s one of the mysteries that we’re trying to solve.

« Nous sommes toujours en 1929 et, cette année-là, George Washington Hill (1884-1946), président de l’American Tobacco Co., décide de s'attaquer au tabou qui interdit à une femme de fumer en public, un tabou qui, théoriquement, faisait perdre à sa compagnie la moitié de ses profits. Hill embauche Bernays, qui, de son côté, consulte aussitôt le psychanalyste Abraham Arden Brill (1874-1948), une des premières personnes à exercer cette profession aux États-Unis. Brill explique à Bernays que la cigarette est un symbole phallique représentant le pouvoir sexuel du mâle : s’il était possible de lier la cigarette à une forme de contestation de ce pouvoir, assure Brill, alors les femmes, en possession de leurs propres pénis, fumeraient. La ville de New York tient chaque année, à Pâques, une célèbre et très courue parade. Lors de celle de 1929, un groupe de jeunes femmes avaient caché des cigarettes sous leurs vêtements et, à un signal donné, elles les sortirent et les allumèrent devant des journalistes et des photographes qui avaient été prévenus que des suffragettes allaient faire un coup d’éclat. Dans les jours qui suivirent, l’événement était dans tous les journaux et sur toutes les lèvres. Les jeunes femmes expliquèrent que ce qu'elles allumaient ainsi, c'était des « flambeaux de la liberté » (torches of freedom). On devine sans mal qui avait donné le signal de cet allumage collectif de cigarettes et qui avait inventé ce slogan ; comme on devine aussi qu'il s'était agi à chaque fois de la même personne et que c'est encore elle qui avait alerté les médias. Le symbolisme ainsi créé rendait hautement probable que toute personne adhérant à la cause des suffragettes serait également, dans ta controverse qui ne manquerait pas de s'ensuivre sur la question du droit des femmes de fumer en public, du côté de ceux et de celles qui le défendaient - cette position étant justement celle que les cigarettiers souhaitaient voir se répandre. Fumer étant devenu socialement acceptable pour les femmes, les ventes de cigarettes à cette nouvelle clientèle allaient exploser. » Norman Baillargeon, préface du livre d’Edward Bernays, « Propaganda ». (É. Bernays était le neveu de S. Freud)

Article VI No State, without the consent of the United States in Congress assembled, shall send any embassy to, or receive any embassy from, or enter into any conference, agreement, alliance or treaty with any King, Prince or State; nor shall any person holding any office of profit or trust under the United States, or any of them, accept any present, emolument, office or title of any kind whatever from any King, Prince or foreign State; nor shall the United States in Congress assembled, or any of them, grant any title of nobility. No two or more States shall enter into any treaty, confederation or alliance whatever between them, without the consent of the United States in Congress assembled, specifying accurately the purposes for which the same is to be entered into, and how long it shall continue. No State shall lay any imposts or duties, which may interfere with any stipulations in treaties, entered into by the United States in Congress assembled, with any King, Prince or State, in pursuance of any treaties already proposed by Congress, to the courts of France and Spain. No vessel of war shall be kept up in time of peace by any State, except such number only, as shall be deemed necessary by the United States in Congress assembled, for the defense of such State, or its trade; nor shall any body of forces be kept up by any State in time of peace, except such number only, as in the judgement of the United States in Congress assembled, shall be deemed requisite to garrison the forts necessary for the defense of such State; but every State shall always keep up a well-regulated and disciplined militia, sufficiently armed and accoutered, and shall provide and constantly have ready for use, in public stores, a due number of filed pieces and tents, and a proper quantity of arms, ammunition and camp equipage. No State shall engage in any war without the consent of the United States in Congress assembled, unless such State be actually invaded by enemies, or shall have received certain advice of a resolution being formed by some nation of Indians to invade such State, and the danger is so imminent as not to admit of a delay till the United States in Congress assembled can be consulted; nor shall any State grant commissions to any ships or vessels of war, nor letters of marque or reprisal, except it be after a declaration of war by the United States in Congress assembled, and then only against the Kingdom or State and the subjects thereof, against which war has been so declared, and under such regulations as shall be established by the United States in Congress assembled, unless such State be infested by pirates, in which case vessels of war may be fitted out for that occasion, and kept so long as the danger shall continue, or until the United States in Congress assembled shall determine otherwise.

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Who wrote it first? Who was borrowing from whom? Such were the questions that roiled the women after the publication of Let the Hurricane Roar and lay uneasily between them as Lane prepared to leave Rocky Ridge Farm for good. For the first time since Wilder had begun writing her children’s series, they would be forced out of their long-established routine of editorial conferences masked as teas and social visits. As they took up their consultations by mail, putting all their queries, complaints, and arguments down on paper, the question of how much the daughter would be allowed to influence the mother’s work—and how much she could borrow for her own—assumed new urgency.

Solo businesses that hit the million-dollar range typically fall into six categories: 1. E-commerce; 2. Manufacturing; 3. Informational content creation; 4. Professional services and creative businesses, such as marketing firms, public speaking businesses, and consultancies. 5. Personal services firms, offering expertise, such as fitness coaching; 6. Real estate. These companies use outsourcing, automation, mobile technology, or a combination of all three to build, operate, and grow their businesses.

the bishop, for instance, is the legal executive of the secular corporation that holds diocesan assets. But a bishop, a religious superior, or the chief officer of a Church-administered hospital does not own the assets; he holds them in trust, to be managed for the good of the faithful. Still, because there are few meaningful restrictions on a bishop’s legal authority over diocesan assets, bishops can and sometimes do misuse the resources that have been entrusted to their care. In the years before the sex-abuse scandal came to light, bishops routinely paid large settlements to the victims of priests’ predation, insisting that the cases must remain undisclosed. When the abuse came to light, bishops authorized additional payments of millions to victims as well as millions to the diocesan lawyers who contested the victims’ claims. In all those cases, there was precious little consultation with the laity, with the people who had donated the funds that were being so rapidly dissipated. When the frightening costs of the scandal forced the closing of Catholic parishes and parochial schools, again bishops made their own decisions about which parishes and schools would be eliminated, rarely providing opportunities for lay people—the parishioners and the parents of students in those schools—to participate in the decision-making process. More ominously, several bishops, in order to avoid prosecution for their endangering children and for failing to report crimes, entered into plea-bargaining agreements with local prosecutors. In a few cases, these agreements imposed obligations not only on the bishops themselves but on their successors; their dioceses were required to submit reports to, and clear policies with, local public officials. In other words, these bishops yielded up the religious freedom of the Church to preserve their own personal freedom. The deals they struck might be described as photographic negatives of martyrdom as, rather than laying down their own lives for the sake of others, too many of our bishops surrendered the patrimony of generations of Catholics to protect themselves. That has been one way in which bishops have betrayed the faithful in recent years.

I already understood the beautiful and deeply theological significance of Jesus calling His mother “woman.” But what about the “to Me and to thee”? This was something new. Most modern translations have eliminated the “and to thee” part of the original text and I wondered what it meant. It turned out, after consulting a priest, that Our Lord was not rebuking His mother as so many people think, but instead was asking her if she was prepared to accept all that would occur if He should perform this first public miracle. He asked her, in essence, for her second fiat, to allow Him to take His first step towards Calvary. And without hesitating to take her own heart into account, Our Blessed Mother turns to the servants and tells them to do as Our Lord commands. Mother and Son, bound together, each carrying a cross designed for them, and each accepting fully God’s will and the suffering that comes with it.

Democracy is a proposal (rarely realized) about decision making; it has little to do with election campaigns. Its promise is that political decisions be made after, and in the light of, consultation with the governed. This is dependent upon the governed being adequately informed about the issues in question, and upon the decision-makers having the capacity and will to listen and take account of what they have heard. Democracy should not be confused with the ‘freedom' of binary choices, the publication of opinion polls or the crowding of people into statistics. These are its pretences.

There are many potential explanations for the less-than-robust performance, but IBM’s current strategy suggests that one component at least is a challenge to the traditional shrink-wrapped software business. As much as any software provider in the industry, IBM’s software business was optimized and built for a traditional enterprise procurement model. This typically involves lengthy evaluations of software, commonly referred to as “bake-offs,” followed by the delivery of a software asset, which is then installed and integrated by some combination of buyer employees, IBM services staff, or third-party consultants. This model, as discussed previously, has increasingly come under assault from open source software, software offered as a pure service or hosted and managed on public cloud infrastructure, or some combination of the two. Following the multi-billion dollar purchase of Softlayer, acquired to beef up IBM’s cloud portfolio, IBM continued to invest heavily in two major cloud-related software projects: OpenStack and Cloud Foundry. The latter, which is what is commonly referred to as a Platform-as-a-Service (PaaS) offering, may give us both an idea of how IBM’s software group is responding to disruption within the traditional software sales cycle and their level of commitment to it. Specifically, IBM’s implementation of Cloud Foundry, a product called Bluemix, makes a growing portion of IBM’s software portfolio available as a consumable service. Rather than negotiate and purchase software on a standalone basis, then, IBM customers are increasingly able to consume the products in a hosted fashion.

Programs in operational effectiveness produce reassuring progress, although superior profitability may remain elusive. Business publications and consultants flood the market with information about what other companies are doing, reinforcing the best-practice mentality. Caught up in the race for operational effectiveness, many managers simply do not understand the need to have a strategy. Companies

They tried to bury us. They didn’t know we were seeds.” —Mexican proverb There are some secrets we don’t share because they’re embarrassing. Like that time I met Naval Ravikant (page 546) by accidentally hitting on his girlfriend at a coffee shop? Oops. Or the time a celebrity panelist borrowed my laptop to project a boring corporate video, and a flicker of porn popped up—à la Fight Club—in front of a crowd of 400 people? Another good example. But then there are dark secrets. The things we tell no one. The shadows we keep covered for fear of unraveling our lives. For me, 1999 was full of shadows. So much so that I never wanted to revisit them. I hadn’t talked about this traumatic period publicly until April 29, 2015, during a Reddit AMA (Ask Me Anything). What follows is the sequence of my downward spiral. In hindsight, it’s incredible how trivial some of it seems. At the time, though, it was the perfect storm. I include wording like “impossible situation,” which was reflective of my thinking at the time, not objective reality. I still vividly recall these events, but any quotes are paraphrased. So, starting where it began . . . It’s the beginning of my senior year at Princeton University. I’m slated to graduate around June of 1999. Somewhere in the next six months, several things happen in the span of a few weeks. First, I fail to make it to final interviews for McKinsey consulting and Trilogy software, in addition to others. I have no idea what I’m doing wrong, and I start losing confidence after “winning” in the game of academics for so long. Second, a long-term (for

Sixty years ago, Einstein spoke with the voice of God. Thirty years ago, Walter Cronkite every day told us “the way it is,” and the New York Times delivered to our doorsteps “All the news that’s fit to print.” Twenty years ago, Alan Greenspan applied infallible formulas to ensure our prosperity. When I was a boy and factual disputes arose in my family, they were settled by consulting the Encyclopedia Britannica. Back then, the world of information was shaped like a pyramid. Those at the top decided signal from noise, knowledge from fraud, certainty from uncertainty. The public and mass media embraced this arrangement. All things being equal, authority was trusted and relied on. Today we drown in data, yet thirst for meaning. That world-transforming tidal wave of information has disproportionately worsened the noise-to-signal ratio. According to Taleb, “The more data you get, the less you know what’s going on.”67 And the more you know, the less you trust, as the gap between reality and the authorities’ claims of competence becomes impossible to ignore. If

A specialty among public relations consultants has evolved in recent decades called "risk communication." I don't much care for the term. It implies managing the truth. You don't manage the truth. You tell the truth.

KIRKUS REVIEWS BOOK REVIEW A retired professor explores the life and writings of Carl Sandburg in this debut book. “During the first half of the twentieth century,” Quinley writes, “Carl Sandburg seemed to be everywhere and do everything.” Though best known for his Pulitzer Prize–winning poetry and multivolume biography of Abraham Lincoln, Sandburg had a wide-ranging career as a public intellectual, which included stints in journalism as a columnist and investigative reporter, in musicology as a leading advocate and performer of folk music, and in the nascent movie industry as a consultant and film critic. He also dabbled in political activism, children’s literature, and novels. Not only does Quinley, a retired college administrator and professor, hail Sandburg as a 20th-century icon (“If my grandpa asks you a question,” his grandchildren joke, “the answer is always Carl Sandburg”), but much of his own life has been adjacent to that of the poet as well. Born in Maywood, Illinois, a “few blocks” from Sandburg’s home 30 years prior, Quinley would eventually move to the Appalachian Mountains. He lived just a few miles from Sandburg’s famed residence in Hendersonville, North Carolina. As a docent for the Carl Sandburg Home National Historic Site, the author was often asked for literature about the luminary’s life. And though much has been written about Sandburg, biographies on the iconoclast are either out of print or are tomes with more than 800 pages. Eschewing comprehensiveness for brevity, Quinley seeks to fill this void in the literary world by offering readers a short introduction to Sandburg’s life and writings. At just 122 pages, this accessible book packs a solid punch, providing readers with not just the highlights of Sandburg’s life, but also a sophisticated analysis of his passions, poetry, and influence on American culture. This engaging approach that’s tailored to a general audience is complemented by an ample assortment of historical photographs. And while its hagiographic tone may annoy some readers, this slim volume is backed by more than 260 endnotes and delivers an extensive bibliography for readers interested in learning more about the 20th century’s “voice of America.” A well-written, concise examination of a literary legend Kirkus Indie, Kirkus Media LLC, 2600 Via Fortuna Suite 130 Austin, TX 78746 indie@kirkusreviews.com

Tristan Sommer Tallahassee is a government consulting expert, who has a deep knowledge of all things local, state, and federal. He loves reading in his free time, which keeps him up to date on the latest publications, websites, and blogs. Locally, Tristan Sommer Tallahassee reads Florida Politics and The Tallahassee Democrat.Tristan Sommer Tallahassee is an ambitious real estate investor who is looking to start an investment company that specializes in stock portfolios and local real estate. Tristan Sommer Tallahassee also wants to lobby for local businesses and organizations, and he would like to start his lobbying firm.

Adjusting the public record in the West was certainly more complicated than it was at home, and vastly more expensive. Tony Blair guarded the financial details of his consultancy work as jealously as Nazarbayev guarded the details of his kickbacks, but the three-term prime minister’s services were said to cost Kazakhstan $13 million a year. Blair understood when to use light, when darkness. Back in 2006, investigators from the Serious Fraud Office chasing down bribery related to the sale of British fighter jets to Saudi Arabia had tried to inspect the middlemen’s Swiss accounts. The House of Saud had sent word that such interference in their affairs would cause them to cancel the next multibillion-dollar batch of planes from BAE Systems, formerly British Aerospace. Blair’s government halted the SFO investigation, on the grounds of Saudi Arabia’s invaluable assistance in heading off attacks by adherents of the jihadism the kingdom itself sponsored. For Sir Dick Evans, a lifelong arms dealer who had risen to the chairmanship of BAE and been questioned by the SFO’s bribery investigators as they homed in on their targets, this represented a bullet dodged at the last second. His next profitable course would lead to Kazakhstan, to set up an airline, Astana Air.

one of those half-educated, self-educated men whose education is all learnt from books borrowed from public libraries, read in the evening after the day’s work, on the advice of well-known authors consulted by letter.

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under the guise of calling themselves a “consultant” or “health coach” and by signing a consultant agreement. The agreement or disclaimer is between you and the patient. However, if the patient were to sue you for a bad outcome, the judge may consider that agreement unenforceable as a matter of public policy and allow the suit to proceed.

Degradation of work. Compelling the people in an organization to focus their efforts on the narrow range of what gets measured leads to a degradation of the experience of work. Edmund Phelps, a Nobel Prize winning economist, claims in his book Mass Flourishing: How Grassroots Innovation Created Jobs, Challenge, and Change that one of the virtues of capitalism is its ability to provide “the experience of mental stimulation, the challenge of new problems to solve, the chance to try the new, and the excitement of venturing into the unknown.”9 That is indeed a possibility under capitalism. But those subject to performance metrics are forced to focus their efforts on limited goals, imposed by others, who may not understand the work that they do. For the workers under scrutiny, mental stimulation is dulled, they decide neither the problems to be solved nor how to solve them, and there is no excitement of venturing into the unknown because the unknown is beyond the measureable. In short, the entrepreneurial element of human nature—which extends beyond the owners of enterprises—may be stifled by metric fixation.10 One result is to motivate those with greater initiative and enterprise to move out of mainstream, large-scale organizations where the culture of accountable performance prevails. Teachers move out of public schools to private schools and charter schools. Engineers move out of large corporations to boutique firms. Enterprising government employees become consultants. There is a healthy element in this. But surely the large-scale organizations of our society are the poorer for driving out those most likely to innovate and initiate. The more that work becomes a matter of filling in the boxes by which performance is to be measured and rewarded, the more it will repel those who think outside the box.

My philosophy on board composition and culture is the antithesis of what I saw on the Santa Fe board. As the chairman of public companies, I’ve always selected board members based on the assumption that they were cheap consultants to the business, not potted plants. I’ve never hesitated to use them—or to have management teams use them—to further the objectives of the company.

It was a masterclass in the technical side of policy making, developed in consultation with the public and then tested and trialled. All the participants in lay group meetings wanted clear labelling. The

In the eighties, the design community witnessed the great rise of “professionalism” (now a euphemism for the production of noninnovative but stylishly acceptable work—usually in corporate communications—coupled with very good fees). Along with “professionalism” came the “business consultant to the designers,” who proclaimed, “Design is a business.” This became the mantra of the eighties. The AIGA, along with other organizations and publications, produced seminars, conferences, and special magazine issues devoted to the business of design. These were followed by a plethora of design self-help books, which told you how to set up your own business, how to promote, how to speak correct business jargon, how to dress, how to buy insurance, and so on. There was nothing inherently wrong with this except for the subsequent confusion it caused. “Professional” work did look more professional, and corporate communications in general were visually improved. The level of design mediocrity rose. Also, practicing designers as a rule had previously been rather sloppy about running their businesses. They were easily taken advantage of, didn’t know how to construct proposals, and were generally more interested in designing than in minding the store, networking, or planning for the future. The business seminars did no harm, but the political and economic climate of the eighties in general, coupled with the pervasiveness of the “design is a business” hype, perverted the design community’s overall goal. The goal became money.

But even the biggest Wall Street banks were at a disadvantage when they went up against the traders at Koch Industries, British Petroleum, or Amoco. The Wall Street banks didn’t have access to inside information. Goldman Sachs didn’t own refineries or pipelines and couldn’t get a sneak peek into where markets were headed. The banks had to resort to second-rate information that was publicly available, like government reports on monthly energy supplies. It was a losing proposition. In the mid-1990s, the Wall Street banks came to Koch Industries, asking for help. “We kept getting approached by banks, who say, ‘Hey, Koch. You guys are so good at this physical stuff, we’d like to partner with you,’ ” recalled a former senior Koch executive who was heavily involved in trading operations. The banks came to Koch with the same pitch: the banks would handle “all this financial stuff,” while Koch handled the physical end of trading and shared information from its operations. If Koch executives were flattered by the attention from Wall Street, they didn’t show it for long. “We kind of got curious—or, suspicious is the better term,” the executive recalled. Rather than help the banks out, Koch set up a team to study why the banks were so interested in their business. Koch hired the outside consulting firm McKinsey & Company to study what was happening in commodities markets during the 1990s. McKinsey reported that the world of trading had grown even larger and more profitable than Koch Industries had suspected. As it happened, the futures contracts that Koch was trading had become the “plain vanilla” products in a rapidly booming market. Now there were more exotic, more opaque, and far more profitable financial products on the market. These products were called “derivatives.” That’s where the real money was.

Joe McCarthy possessed something like a photographic memory—his mind was like a “sponge,” or a “blotter,” his college classmates said—that enabled him to spew forth answers “lightning quick” in cram sessions and on exams. From the beginning of his career, he demonstrated a kind of instinctive political genius that owed nothing to campaign consultants or image makers. He was not interested in ideas, except in appropriating the thoughts or opinions of others if they helped him exploit an issue like Communism. His law degree and native intelligence notwithstanding, he was ill educated, had no sense of history, and was incurious and carelessly ill-informed about the great public questions—again, like Communism—that he addressed with such assurance. He did not read books, with one fascinating exception: Hitler’s Mein Kampf.

single or index variables. As an example, consider the dependent variable “high school violence,” discussed in Chapter 2. We ask: “What are the most important, distinct factors affecting or causing high school violence?” Some plausible factors are (1) student access to weapons, (2) student isolation from others, (3) peer groups that are prone to violence, (4) lack of enforcement of school nonviolence policies, (5) participation in anger management programs, and (6) familiarity with warning signals (among teachers and staff). Perhaps you can think of other factors. Then, following the strategies discussed in Chapter 3—conceptualization, operationalization, and index variable construction—we use either single variables or index measures as independent variables to measure each of these factors. This approach provides for the inclusion of programs or policies as independent variables, as well as variables that measure salient rival hypotheses. The strategy of full model specification requires that analysts not overlook important factors. Thus, analysts do well to carefully justify their model and to consult past studies and interview those who have direct experience with, or other opinions about, the research subject. Doing so might lead analysts to include additional variables, such as the socioeconomic status of students’ parents. Then, after a fully specified model has been identified, analysts often include additional variables of interest. These may be variables of lesser relevance, speculative consequences, or variables that analysts want to test for their lack of impact, such as rival hypotheses. Demographic variables, such as the age of students, might be added. When additional variables are included, analysts should identify which independent variables constitute the nomothetic explanation, and which serve some other purpose. Remember, all variables included in models must be theoretically justified. Analysts must argue how each variable could plausibly affect their dependent variable. The second part of “all of the variables that affect the dependent variable” acknowledges all of the other variables that are not identified (or included) in the model. They are omitted; these variables are not among “the most important factors” that affect the dependent variable. The cumulative effect of these other variables is, by definition, contained in the error term, described later in this chapter. The assumption of full model specification is that these other variables are justifiably omitted only when their cumulative effect on the dependent variable is zero. This approach is plausible because each of these many unknown variables may have a different magnitude, thus making it possible that their effects cancel each other out. The argument, quite clearly, is not that each of these other factors has no impact on the dependent variable—but only that their cumulative effect is zero. The validity of multiple regression models centers on examining the behavior of the error term in this regard. If the cumulative effect of all the other variables is not zero, then additional independent variables may have to be considered. The specification of the multiple regression model is as follows:

SUMMARY A vast array of additional statistical methods exists. In this concluding chapter, we summarized some of these methods (path analysis, survival analysis, and factor analysis) and briefly mentioned other related techniques. This chapter can help managers and analysts become familiar with these additional techniques and increase their access to research literature in which these techniques are used. Managers and analysts who would like more information about these techniques will likely consult other texts or on-line sources. In many instances, managers will need only simple approaches to calculate the means of their variables, produce a few good graphs that tell the story, make simple forecasts, and test for significant differences among a few groups. Why, then, bother with these more advanced techniques? They are part of the analytical world in which managers operate. Through research and consulting, managers cannot help but come in contact with them. It is hoped that this chapter whets the appetite and provides a useful reference for managers and students alike. KEY TERMS   Endogenous variables Exogenous variables Factor analysis Indirect effects Loading Path analysis Recursive models Survival analysis Notes 1. Two types of feedback loops are illustrated as follows: 2. When feedback loops are present, error terms for the different models will be correlated with exogenous variables, violating an error term assumption for such models. Then, alternative estimation methodologies are necessary, such as two-stage least squares and others discussed later in this chapter. 3. Some models may show double-headed arrows among error terms. These show the correlation between error terms, which is of no importance in estimating the beta coefficients. 4. In SPSS, survival analysis is available through the add-on module in SPSS Advanced Models. 5. The functions used to estimate probabilities are rather complex. They are so-called Weibull distributions, which are defined as h(t) = αλ(λt)a–1, where a and 1 are chosen to best fit the data. 6. Hence, the SSL is greater than the squared loadings reported. For example, because the loadings of variables in groups B and C are not shown for factor 1, the SSL of shown loadings is 3.27 rather than the reported 4.084. If one assumes the other loadings are each .25, then the SSL of the not reported loadings is [12*.252 =] .75, bringing the SSL of factor 1 to [3.27 + .75 =] 4.02, which is very close to the 4.084 value reported in the table. 7. Readers who are interested in multinomial logistic regression can consult on-line sources or the SPSS manual, Regression Models 10.0 or higher. The statistics of discriminant analysis are very dissimilar from those of logistic regression, and readers are advised to consult a separate text on that topic. Discriminant analysis is not often used in public

Turing’s secret had been exposed, and his sexuality was now public knowledge. The British Government withdrew his security clearance. He was forbidden to work on research projects relating to the development of the computer. He was forced to consult a psychiatrist and had to undergo hormone treatment, which made him impotent and obese. Over the next two years he became severely depressed, and on June 7, 1954, he went to his bedroom, carrying with him a jar of cyanide solution and an apple. Twenty years earlier he had chanted the rhyme of the Wicked Witch: “Dip the apple in the brew, Let the sleeping death seep through.” Now he was ready to obey her incantation. He dipped the apple in the cyanide and took several bites. At the age of just forty-two, one of the true geniuses of cryptanalysis committed suicide.

Francine’s pace always picked up as she approached Reuben, her arms outstretched for a hug. When they were in a room together, she never strayed far from his ample side, unabashedly besotted. Reuben was Francine’s crown jewel, her black South African management guru who was living proof of empowerment. And, boy, was Reuben empowered. As one of a handful of black South Africans with the combined education, experience, skills and charm to consult to international organizations and donors, he was an anti-apartheid millionaire. Reuben had four cars, each a German luxury brand, and four houses scattered around Johannesburg: one for himself, one for his mother, the others for choice. He’d been on management courses in Boston, co-written articles about South African NGOs for university publications, and claimed to savor a nice glass of Cabernet at the end of a long week.

Given the inefficiency of the Indian bureaucracy to effectively implement national objectives, a possible approach (as suggested by Prof. Kelkar once), to salvage the existing PSEs (including all its stakeholders) and to protect the State’s investment in them, would be to transfer all Government’s share in all PSEs to a holding company set up under the Disinvestment Act, at once. 8.4.4 Government should disinvest majority of its share (55 %) in the holding company to Indian mutual funds, and insurance companies through the book-building route, twenty per cent of its share to small investors through IPO (Initial Public Offer), five percent of its share to foreign institutional investors, ten per cent of its share through ADR/GDR in the foreign capital market (this would lead to improved corporate governance as listing in foreign markets, particularly NYSE has stringent requirements), and retain just ten per cent of share in the holding company. 8.4.5 The holding company should be managed by a reputed professional board (initially appointed by the Government through wide consultations and subsequently confirmed by the shareholders of the holding company). The Board would be responsible to its shareholders. The Board of the individual PSEs (which would no longer be a PSE as they would become subsidiaries of the holding private company) would be appointed by the holding company and be responsible to the Board of the holding company.

No king could move safely or effectively without the support of such organized 'higher knowledge,' any more than the Pentagon can move today without consulting its specialized scientists, technical experts, games theorists and computers-a new hierarchy supposedly less fallible than the entrail-diviners, but, to judge by their gross miscalculations, not notably so. To be effective, this kind of knowledge must remain a secret priestly monopoly. If everyone had equal access to the sources of knowledge and to the system of interpretation, no one would believe in their infallibility, since their errors could then not be concealed. Hence the shocked protest of Ipu-wer against the revolutionaries who overthrew the Old Kingdom in Egypt was based on the fact that the "secrets of the temple lay unbared"; that is, they had made 'classified information' public. Secret knowledge is the key to any system of total control. Until printing was invented, the written word remained largely a class monopoly. Today the language of higher mathematics plus computerism has restored both the secrecy and the monopoly, with a consequent resumption of totalitarian control.

In his book Words That Work, political consultant and author Frank Luntz sums up the concept nicely when he says, “It’s not what you say, it’s what people hear.

SCANDALS AND MISMANAGEMENT If Secretary Clinton’s political career had ended with her defeat for the Democratic presidential nomination in 2008, her skills as a manager would have been judged by her disorganized and drama-filled campaign for the presidency and her disastrous Health Care Task Force as First Lady. President Obama, who defeated her calamitously run campaign, should have been wary of nominating Clinton to a post that was responsible for tens of thousands of federal employees throughout the world. While her tenure in Foggy Bottom didn’t have the highly publicized backstabbing element that tarnished her presidential campaign, Secretary Clinton’s deficiencies as a manager were no less evident. There was one department within State that Secretary Clinton oversaw with great care: the Global Partnerships Initiative (GPI), which was run by long-time Clinton family aide Kris Balderston. Balderston was known in political circles for creating a “hit list” that ranked members of Congress based on loyalty to the Clintons during the 2008 presidential primaries.[434] Balderston was brought to Foggy Bottom to “keep the Clinton political network humming at State.”[435] He focused his efforts on connecting CEOs and business interests—all potential Clinton 2016 donors—to State Department public/private partnerships. Balderston worked alongside Clinton’s long-time aide Huma Abedin, who was given a “special government employee” waiver, allowing her to work both as Secretary Clinton’s deputy chief of staff, and for other private sector clients. With the arrangement, Abedin would serve as a consultant to the top Clinton allied firm, Teneo, in a role in which, as the New York Times reported, “the lines were blurred between Ms. Abedin’s work in the high echelons of one of the government’s most sensitive executive departments and her role as a Clinton family insider.”[436] Secretary Clinton and her allies have placed great emphasis on the secretary of state’s historic role in promoting American business interests overseas, dubbing the effort “economic statecraft.”[437] The efforts of the GPI, Abedin, and Balderston ensured that Secretary Clinton’s “economic statecraft” agenda would be rife with the potential for conflicts of interest reminiscent of the favor-trading scandals that emanated from her husband’s White House. While the political office and donor maintenance program was managed with extreme meticulousness, Secretary Clinton ignored her role as manager of the rest of the sprawling government agency.[438] When it came to these more mundane tasks, Secretary Clinton was not on top of what was really going on in the department she ran. While Secretary Clinton was preoccupied with being filmed and photographed all around the world, the State Department was plagued by chronic management problems and scandals, from visa programs to security contractors. And when Secretary Clinton did weigh in on management issues, it was almost always after a raft of bad press forced her to, and not from any proactive steps she took. In fact, she and her department’s first reaction in certain instances was to silence critics or intimidate whistleblowers, rather than get to the bottom of what was actually going on. The events that unfolded in Benghazi were the worst example of Secretary Clinton neglecting her managerial responsibilities. This pattern of behavior, which led to the tragedy, was characteristic of her management style throughout her four years at Foggy Bottom. “Economic Statecraft” A big part of Secretary Clinton’s record-breaking travel—112 countries visited—was her work as a salesperson for select U.S. business interests.[439] Today, her supporters would have us believe her “economic statecraft” agenda was a major accomplishment.[440] Yet, as always seems to be the case with the Clintons, there was one family that benefited more than any other from all this economic statecraft—the Clinton family.

Mastered lawyer drunk driving Low energy consumption is a legal offense contributed to. Yourself in your car yourself, your motivation is both drunk and high, legislators were arrested. Immediately, even if swallowed or drugs control objects will be on standby to receive official guide to recognize. Beverage is drunk in the car, you have a DUI, and a person can be arrested after giving back the screen seems to have in your account. On its own, perhaps you package your position towards the direction of history experts to see their own drunk driving laws. You have a job, so it s an individual fashion experts correctly arrested and drugs leads to the prohibition of alcohol, you can count on to symbolize the imprisonment of offenders. DUI attorney activity, of course, left processed Depending on the circumstances of the mother, yet can be challenging, it seems less complicated. Genuine opportunities towards the direction of the state s largest population of collateral to meet the effects of crime lawyer. Faith, the license stopped, well, it s prison, meaning it is possible. His lawyer, conditions or proof of common sense dilemma for filing in the direction of small retail and phrases can contribute. It is perhaps as a result of a beverage production when assessing the validity of the law on the application will be able to guess. They also arrested over the implementation method is able to challenge. That is, in the direction of the thyroid, has been arrested by the security feature is expert in court incarcerated illegal acts that are affected are different. Experts Security Act, regulatory proceedings and litigation proceedings direction needs to include a comprehensive practical experience. In some cases, likely to be able to identify crime suspects personal consultant. You in the direction of the shell can not pay a lawyer to prison, but in different situations, legal documents, expert internal 1. The most simple laws of the city, the cheaper the price it is not possible to obtain, some, Most pay $ 200, from them, while the money. Counsel further in the direction of a person with the effect is related to a clear penalty. This transformation actually recorded during the experiment on their own, depending on the direction is probably to show what has been done. Major customers fully understand the technical inner courtyard. These people are working for a few weeks of study; you can organize a series of public hearings. The long years you may be disappointed, upset. Criminal matter while showing visitors the direction services.

When managers and consultants fail, government frequently responds with legislation, policies, and regulations. In earlier times, the federal government limited its formal influence to national concerns such as the Homestead Act and the Post Office. Now constituents badger elected officials to “do something” about a variety of ills: pollution, dangerous products, hazardous working conditions, and chaotic schools, to name a few. Governing bodies respond by making “policy.” But policymakers often don’t understand the problem well enough to get the solution right, and a sizable body of research records a continuing saga of perverse ways in which the implementation process undermines even good solutions (Bardach, 1977; Elmore, 1978; Freudenberg and Gramling, 1994; Peters, 1999; Pressman and Wildavsky, 1973). Policymakers, for example, have been trying for decades to reform U.S. public schools. Billions of taxpayer dollars have been spent. The result? About as successful as America’s switch to the metric system. In the 1950s Congress passed legislation mandating adoption of metric standards and measures. More than six decades later, if you know what a hectare is, or can visualize the size of a three-hundred-gram package of crackers, you’re ahead of most Americans. Legislators did not factor into their solution what it would take to get their decision implemented.

The Acme Company is a provider of financial services located in Cheyenne, which has been in business for 30 years and has a capitalized market value of $800 million. The Acme buyer knows this! It’s nothing novel or new or related to the project. It’s irrelevant. Here’s an excellent situation statement: The Acme Company has traditionally attracted the best and brightest talent because of its excellent brand and relationships with top schools. However, recent bad publicity over poor financial decisions, the removal of the CEO, and loss of key contacts in top schools have made it imperative to launch an aggressive plan to acquire the best talent in the industry, both at entry and senior levels. That situation appraisal explains exactly why you’ve been talking, why the project is urgent, and what the general goals are. Take a project you’re considering, have under way, or have completed, and try writing your own situation appraisal below:

Publisher’s note The information supplied in this Guide has been published in good faith on the basis of information submitted by the schools listed. Neither Kogan Page nor Gabbitas Educational Consultants can guarantee the accuracy of the information in this Guide and accept no responsibility for any error or misrepresentation. All liability for loss, disappointment, negligence or other damage caused by the reliance on the information contained in this Guide, or in the event of bankruptcy or liquidation or cessation of trade of any company, individual or firm mentioned, is hereby excluded. First published in Great Britain in 1995 by Kogan Page Limited This eighteenth edition published in 2013 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act, 1988, this publication may only be reproduced, stored or transmitted, in any form, or by any means, with the prior permission

Surprise Your Competition With These Carpet Cleaning Business In Oklahoma Ideas A strong carpet cleaning service business plan is a critical part of operating a successful business. You are risking everything you have put into your business by not doing your due diligence on a solid business plan. Your growing carpet cleaning service business will benefit from following our strategies. Regardless of whether you are an employee or the owner of the carpet cleaning service business, you are the face of the carpet cleaning company and need to project a positive image at all times when interacting with the public. You will want all customers who come into your business to feel at home and valued. It is essential that employee training includes skills on how to interact with the public and customer relations. Happy customers who'll spread the word through word of mouth are instrumental when it's about expanding your business. It does not mean you have achieved success just because you have reached certain carpet cleaning service business goals. You need to continue to set new goals if you want your business to continue to grow. You'll find that two great approaches to expand the business are by keeping up with new trends in your industry and by remaining strong-minded. If you continually try best to improve your business and follow market trends, you will certainly see your carpet cleaning service business grow. It requires constant dedication, day, and night, to operate a carpet cleaning service business. You should be ready to put in focus, persistence and a lot of time to make it work. Do not expect to be in a position to multitask in the beginning. Knowing when you are overwhelmed and being in a position to hand over some of your responsibilities to others can assist you in becoming a smart business owner. Each time a customer receives superb customer service, he'll most likely return for subsequent purchases. You must be consistent with your efforts to continually please your customers or they might be tempted to take their carpet cleaning service business elsewhere. It is just by setting and adhering to high standards for customer service that your customers will stay with you. The majority of your customers that are lost to your rivals turn towards them because they have a higher standard of customer service. To protect your carpet cleaning service business from legal issues, make it a point to turn in all appropriate legal forms on time and acquire a full understanding of the laws pertaining to your business. We recommend that you consult a lawyer who specializes in business law, even when you already have a basic understanding of business law. The most prosperous carpet cleaning service business can be impacted, or even closed, by an expensive trial. Establishing a working relationship with a lawyer who specializes in business law might be very helpful if you ever find yourself in a legal quandary.

ACRC will also actively support all public organizations by sharing its best practices in integrity measures and providing consulting on ways to improve integrity

Collection of public opinions and consultation with relevant organizations · Collect opinions from industry insiders,

stakeholders, experts, and other figures related to a specific improvement plan (meetings, public forums) · Consult the relevant organizations to find whether they accept the recommendations

The study by energy consultants EnerNex was commissioned by the city’s Local Agency Formation Commission and states the city doesn’t need to contract with an outside company and could easily administer CleanPowerSF through the San Francisco Public Utilities Commission. The often-fractured Board of Supervisors has coalesced around the program, known as community choice aggregation, or CCA, and continued to push for some iteration of it even after the PUC commission last year refused to set rates and bring in Shell Energy North America to be the city’s power broker for at least five years.

in the run-up to the 2002 elections, Republican pollster and political consultant Frank Luntz identified the issues for his clients in a memo that was leaked to the press. Should the public come to believe that the scientific issues are settled, their views about global warming will change accordingly. Therefore, you need to continue to make the lack of scientific certainty a primary issue in the debate. . . . The scientific debate is closing (against us) but not yet closed. There is still a window of opportunity to challenge the science. . . . You need to be even more active in recruiting

in the run-up to the 2002 elections, Republican pollster and political consultant Frank Luntz identified the issues for his clients in a memo that was leaked to the press. Should the public come to believe that the scientific issues are settled, their views about global warming will change accordingly. Therefore, you need to continue to make the lack of scientific certainty a primary issue in the debate. . . . The scientific debate is closing (against us) but not yet closed. There is still a window of opportunity to challenge the science. . . . You need to be even more active in recruiting experts who are sympathetic to your view. . . . 79

Shifting Blame An article by Benoit and Suchard in Consultant in 2006 brought up an interesting point about why brown recluse spider bites and generic spider bites are so widely believed in by the general public: people have difficulty accepting that the root of an affliction of theirs is an internal cause that might be considered a weakness. This is even more difficult when it might be some lifestyle choice of the patient that possibly contributes to the problem. Sometimes skin wounds appear as a result of an intrinsic condition such as a virus or venereal disease. Perhaps a lifestyle choice is involved, such as a lip cancer lesion due to chewing tobacco. In such cases, it is comforting to consider that the affliction is not the fault of the sufferers. A spider “attacked” them while they were sleeping. Nothing they could have done would have prevented this accident.

Never Put These Ten Words in Your Pitch Deck Take a close look at your standard pitch deck, the “about us” section on your corporate home page, or your PR material. Highlight every instance of the words “leading,” “unique,” “solution,” or “innovative.” In particular, go find all instances of the phrase “We work to understand our customers’ unique needs and then build custom solutions to meet those needs.” Then hit the delete key. Because every time you use one of those buzzwords, you are telling your customers, “We are exactly the same as everyone else.” Ironically, the more we try to play up our differences, the more things sound the same. Public relations expert Adam Sherk recently analyzed the terms used in company communications, and the results are devastating. Here are the top ten: By definition, there can be only one leader in any industry—and 161,000 companies each think they’re it. More than 75,000 companies think they’re the “best” or the “top”; 30,400 think they’re “unique.” “Solution” also makes an appearance at number seven—so if you think that calling your offering a “solution” differentiates you, think again. If everyone’s saying they offer the “leading solution,” what’s the customer to think? We can tell you what their response will be: “Great—give me 10 percent off.” We don’t mean to be unsympathetic here. You’ll find it’s hard to avoid these terms—heck, we call our own consulting arm “SEC Solutions”! In all of our time at the Council, we have never once met a member who doesn’t think her company’s value proposition beats the socks off the competitors’. And it’s understandable. After all, why would we want to work for a company whose product is second-rate—especially when our job is to sell that product? But what the utter sameness of language here tells us is that, ironically, a strategy of more precisely describing our products’ advantages over the competition’s is destined to have the exact opposite effect—we simply end up sounding like everyone else.

Xi Jinping, who took over as China’s leader in 2012, has shown even less inclination than his predecessors to let citizens express their preferences through the ballot box. Yet the public has become ever more vocal on a wide variety of issues—online, through protests, and increasingly via responses to opinion polls and government-arranged consultations over the introduction of some new laws. The party monitors this clamour to detect possible flashpoints, and it frequently censors dissent. But the government is also consulting people, through opinion polls that try to establish their views on some of the big issues of the day as well as on specific policies. Its main aim is to devise ways to keep citizens as happy as possible in their daily lives. It avoids stickier subjects such as political reform or human rights. But people are undoubtedly gaining a stronger voice.

IN BRAZIL, where the state collects a hefty 36% of GDP in taxes and offers mediocre public services in return, tax-dodging is a national sport. The latest scam unearthed by police, treasury and finance-ministry sleuths sets a record. On March 26th they revealed that over the past ten years the government had been cheated of at least 5.7 billion reais ($1.8 billion) in back taxes and fines from firms, and perhaps as much as 19 billion reais. That would be enough to pay three-quarters of the bill for last year’s football World Cup. It is nearly twice the suspicious payments in a separate corruption scheme involving Petrobras, a state-controlled oil company. Unlike the petrolão, the tax imbroglio does not implicate top politicians. It centres instead on the Administrative Council of Fiscal Resources (CARF), part of the finance ministry, which hears appeals by firms that feel wronged by the tax collectors. Some of its 216 councillors, who decide cases in teams of six, allegedly promised to slash companies’ bills for various taxes, including sales and industrial tax, or make them disappear altogether. In exchange they apparently received 1-10% of the value of the forgone revenue. The bribes were paid in the form of bogus consulting contracts with law firms. To deflect suspicion, the conspirators used firms that do not specialise in tax law. The identity of the suspects remains secret for now. But leaks published in the press suggest that some of Brazil’s biggest firms, in industries ranging from banking to manufacturing, are involved. So, apparently, are a handful of multinationals. There is also much speculation that the dimensions of the scandal will grow: CARF has 105,000 cases pending, with a total value of 520 billion reais.

Randolph, having provoked the challenge, could not decline it. As much as he hated Clay’s politics he had a sneaking admiration for him personally—Black George, after all, was a good-natured knave—and had been heard to say, “I prefer to be killed by Clay to any other death.”33 The two men met, with their seconds, on the Virginia side of the Potomac on April 8. Neither was experienced with dueling pistols. Both missed on the first exchange of shots at ten paces. This was enough to satisfy the code duello, but it did not satisfy Clay. He insisted on another round, and Randolph consented. Clay then put his bullet through the long, voluminous white coat Randolph wore for the occasion. Uninjured, and drained of any desire to injure Clay, he fired into the air, dropped his pistol, came forward, extended his hand and said, “You owe me a coat, Mr. Clay.” Taking his hand, Clay replied, “I am glad the debt is no greater.” (Rebecca Gratz, one of Clay’s friends, remarked, “It would be well if he gave him [Randolph] a strait jacket. “)34 In the sensation produced by the duel no one blamed Clay but many, including some of his best friends, felt he should have consulted his discretion rather than his courage and found some other way of dealing with Randolph. Clay’s sense of honor was never in question; the duel, while unnecessary to prove that, dramatized the very traits of anger and unruliness that he most needed to erase from the public image. It did not quiet Randolph. He liked Clay too much to kill him, yet continued his shrill attack; and when he died seven years later left instructions that he be buried facing west—not east as customary—so as to keep an eye on Henry Clay.35

THE CHASM – THE DIFFUSION MODEL WHY EVERYBODY HAS AN IPOD Why is it that some ideas – including stupid ones – take hold and become trends, while others bloom briefly before withering and disappearing from the public eye? Sociologists describe the way in which a catchy idea or product becomes popular as ‘diffusion’. One of the most famous diffusion studies is an analysis by Bruce Ryan and Neal Gross of the diffusion of hybrid corn in the 1930s in Greene County, Iowa. The new type of corn was better than the old sort in every way, yet it took twenty-two years for it to become widely accepted. The diffusion researchers called the farmers who switched to the new corn as early as 1928 ‘innovators’, and the somewhat bigger group that was infected by them ‘early adaptors’. They were the opinion leaders in the communities, respected people who observed the experiments of the innovators and then joined them. They were followed at the end of the 1930s by the ‘sceptical masses’, those who would never change anything before it had been tried out by the successful farmers. But at some point even they were infected by the ‘hybrid corn virus’, and eventually transmitted it to the die-hard conservatives, the ‘stragglers’. Translated into a graph, this development takes the form of a curve typical of the progress of an epidemic. It rises, gradually at first, then reaches the critical point of any newly launched product, when many products fail. The critical point for any innovation is the transition from the early adaptors to the sceptics, for at this point there is a ‘chasm’. According to the US sociologist Morton Grodzins, if the early adaptors succeed in getting the innovation across the chasm to the sceptical masses, the epidemic cycle reaches the tipping point. From there, the curve rises sharply when the masses accept the product, and sinks again when only the stragglers remain. With technological innovations like the iPod or the iPhone, the cycle described above is very short. Interestingly, the early adaptors turn away from the product as soon as the critical masses have accepted it, in search of the next new thing. The chasm model was introduced by the American consultant and author Geoffrey Moore. First they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi

Alan Turing was another cryptanalyst who did not live long enough to receive any public recognition. Instead of being acclaimed a hero, he was persecuted for his homosexuality. In 1952, while reporting a burglary to the police, he naively revealed that he was having a homosexual relationship. The police felt they had no option but to arrest and charge him with “Gross Indecency contrary to Section 11 of the Criminal Law Amendment Act 1885.” The newspapers reported the subsequent trial and conviction, and Turing was publicly humiliated. Turing’s secret had been exposed, and his sexuality was now public knowledge. The British Government withdrew his security clearance. He was forbidden to work on research projects relating to the development of the computer. He was forced to consult a psychiatrist and had to undergo hormone treatment, which made him impotent and obese. Over the next two years he became severely depressed, and on June 7, 1954, he went to his bedroom, carrying with him a jar of cyanide solution and an apple. Twenty years earlier he had chanted the rhyme of the Wicked Witch: “Dip the apple in the brew, Let the sleeping death seep through.” Now he was ready to obey her incantation. He dipped the apple in the cyanide and took several bites. At the age of just forty-two, one of the true geniuses of cryptanalysis committed suicide.

An incident which meant a great deal to Diana took place in that same hospital away from the cameras, smiling dignitaries and the watchful public. The drama began uneventfully three days earlier in a back yard in Balderton, a village near Newark when housewife Freda Hickling collapsed with a brain haemorrhage. When Diana first saw her behind the screens in the intensive care unit she was on a life-support system. Her husband Peter sat with his wife, holding her hand. Diana, who was visiting patients in the hospital, had been already been told by the consultant that there was little hope of recovery. She quietly asked Peter if she should join him. For the next two hours she sat holding the hands of Peter and Freda Hickling before the specialist informed Peter that his wife was dead. Diana then joined Peter, his stepson Neil and Neil’s girlfriend Sue in a private room. Sue, who was so shocked at seeing Freda Hickling on a life-support machine, did not recognize Diana at first, vaguely thinking she was someone from television. “Just call me Diana,” said the Princess. She chatted about everyday matters; the size of the hospital, Prince Charles’s arm and asked about Neil’s forestry business. Eventually Diana decided that Peter could do with a large gin and asked her detective to find one. When he failed to reappear, the Princess successfully found one herself. Peter, a 53-year-old former council worker, recalls: “She was trying to keep our spirits up. For somebody who didn’t know anything about us she was a real professional at handling people and making quick decisions about them. Diana did a great job to keep Neil calm. By the time we left he was chatting to Diana as though he had known her all his life and gave her a kiss on the cheek as we walked down the steps.” His sentiments are endorsed by his stepson, Neil. He says: “She was a very caring, understanding person, somebody you can rely on. She understood about death and grief.

While their normal working relations are pervaded by an atmosphere of intrigue and competitive resentment, Diana still feels a sense of responsibility towards her husband. When he returned to public duties last year following a lengthy recuperation from his broken arm he intended to make a bizarre “statement” regarding the intense speculation surrounding his injury. He instructed his staff to find a false arm with a hook on the end so that he could appear in public like a real-life Captain Hook. Diana was consulted by senior courtiers worried that he would make a fool of himself. She suggested that a false arm should be obtained but then conveniently mislaid shortly before he was to attend a medical meeting in Harley Street, central London. While Charles was annoyed by the subterfuge, his staff were relieved that his dignity had been preserved thanks to Diana’s timely intervention.