Priorities Matter Quotes

Things which matter most must never be at the mercy of things which matter least.

Life is short. Focus on what really matters most. You have to change your priorities over time.

You need to make time for your family no matter what happens in your life

The life you have left is a gift. Cherish it. Enjoy it now, to the fullest. Do what matters, now.

We tend to use prayer as a last resort, but God wants it to be our first line of defense. We pray when there's nothing else we can do, but God wants us to pray before we do anything at all. Most of us would prefer, however, to spend our time doing something that will get immediate results. We don't want to wait for God to resolve matters in His good time because His idea of 'good time' is seldom in sync with ours.

A few conclusions become clear when we understand this: that our most cruel failure in how we treat the sick and the aged is the failure to recognize that they have priorities beyond merely being safe and living longer; that the chance to shape one’s story is essential to sustaining meaning in life; that we have the opportunity to refashion our institutions, our culture, and our conversations in ways that transform the possibilities for the last chapters of everyone’s lives.

The less you associate with some people, the more your life will improve. Any time you tolerate mediocrity in others, it increases your mediocrity. An important attribute in successful people is their impatience with negative thinking and negative acting people. As you grow, your associates will change. Some of your friends will not want you to go on. They will want you to stay where they are. Friends that don't help you climb will want you to crawl. Your friends will stretch your vision or choke your dream. Those that don't increase you will eventually decrease you. Consider this: Never receive counsel from unproductive people. Never discuss your problems with someone incapable of contributing to the solution, because those who never succeed themselves are always first to tell you how. Not everyone has a right to speak into your life. You are certain to get the worst of the bargain when you exchange ideas with the wrong person. Don't follow anyone who's not going anywhere. With some people you spend an evening: with others you invest it. Be careful where you stop to inquire for directions along the road of life. Wise is the person who fortifies his life with the right friendships. If you run with wolves, you will learn how to howl. But, if you associate with eagles, you will learn how to soar to great heights. "A mirror reflects a man's face, but what he is really like is shown by the kind of friends he chooses." The simple but true fact of life is that you become like those with whom you closely associate - for the good and the bad. Note: Be not mistaken. This is applicable to family as well as friends. Yes...do love, appreciate and be thankful for your family, for they will always be your family no matter what. Just know that they are human first and though they are family to you, they may be a friend to someone else and will fit somewhere in the criteria above. "In Prosperity Our Friends Know Us. In Adversity We Know Our friends." "Never make someone a priority when you are only an option for them." "If you are going to achieve excellence in big things,you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.."..

At the end of the day, I just want to sit with someone I love and chat about what matters and even what doesn’t.

While it is true that many people simply can't afford to pay more for food, either in money or time or both, many more of us can. After all, just in the last decade or two we've somehow found the time in the day to spend several hours on the internet and the money in the budget not only to pay for broadband service, but to cover a second phone bill and a new monthly bill for television, formerly free. For the majority of Americans, spending more for better food is less a matter of ability than priority. p.187

No matter what you say about your priorities, where you spend money and your time will prove them out.

So many people think that they are not gifted because they don’t have an obvious talent that people can recognize because it doesn’t fall under the creative arts category—writing, dancing, music, acting, art or singing. Sadly, they let their real talents go undeveloped, while they chase after fame. I am grateful for the people with obscure unremarked talents because they make our lives easier---inventors, organizers, planners, peacemakers, communicators, activists, scientists, and so forth. However, there is one gift that trumps all other talents—being an excellent parent. If you can successfully raise a child in this day in age to have integrity then you have left a legacy that future generations will benefit from.

When people have conflicting priorities or unclear, meaningless, or arbitrarily shifting goals, they become frustrated, cynical, and demotivated.

something magic happens when you start the day with one high-priority goal.

Be brave. Even if you're not, pretend to be. No one can tell the difference. Don't allow the phone to interrupt important moments. It's there for your convenience, not the callers. Don't be afraid to go out on a limb. That's where the fruit is. Don't burn bridges. You'll be surprised how many times you have to cross the same river. Don't forget, a person's greatest emotional need is to feel appreciated. Don't major in minor things. Don't say you don't have enough time. You have exactly the same number of hours per day that were given to Pasteur, Michaelangelo, Mother Teresa, Helen Keller, Leonardo Da Vinci, Thomas Jefferson, and Albert Einstein. Don't spread yourself too thin. Learn to say no politely and quickly. Don't use time or words carelessly. Neither can be retrieved. Don't waste time grieving over past mistakes Learn from them and move on. Every person needs to have their moment in the sun, when they raise their arms in victory, knowing that on this day, at his hour, they were at their very best. Get your priorities straight. No one ever said on his death bed, 'Gee, if I'd only spent more time at the office'. Give people a second chance, but not a third. Judge your success by the degree that you're enjoying peace, health and love. Learn to listen. Opportunity sometimes knocks very softly. Leave everything a little better than you found it. Live your life as an exclamation, not an explanation. Loosen up. Relax. Except for rare life and death matters, nothing is as important as it first seems. Never cut what can be untied. Never overestimate your power to change others. Never underestimate your power to change yourself. Remember that overnight success usually takes about fifteen years. Remember that winners do what losers don't want to do. Seek opportunity, not security. A boat in harbor is safe, but in time its bottom will rot out. Spend less time worrying who's right, more time deciding what's right. Stop blaming others. Take responsibility for every area of your life. Success is getting what you want. Happiness is liking what you get. The importance of winning is not what we get from it, but what we become because of it. When facing a difficult task, act as though it's impossible to fail.

People with serious illness have priorities besides simply prolonging their lives. Surveys find that their top concerns include avoiding suffering, strengthening relationships with family and friends, being mentally aware, not being a burden on others, and achieving a sense that their life is complete.

Perfection is a distraction—another shiny object taking your attention away from your real priorities.

No matter how far apart we may be, no matter what dreams we may chase after individually, I want you to know that you will always be my first priority. I will always, always love you.

Ava, neither of us anticipated each other and for very different reasons. I know your parents opinion counts for a lot to you, and as it means so much to you, it means a lot to me too. My priority is you. You're all that matters to me. I love you.

It's a basic truth of the human condition that everybody lies. The only variable is about what. The weird thing about telling someone they're dying is it tends to focus their priorities. You find out what matters to them. What they're willing to die for. What they're willing to lie for.

Put first things first and we get second things thrown in: Put second things first and we lose both first things and second things.

when all of life becomes crowded with profound and weighty matters, making time to engage in trivial things becomes an even greater priority.

The weird thing is that the more efficient, on task, on goal you are with your time, the more energy you have. Working with no traction, or for that matter simply wasting a day, does not relax you, it drains you.// Strange as it may seem, when you work a daily plan in pursuit of your written goals that flow from your mission statement born of your vision for living your dreams, you are energized after a tough long day.

Never sway from what God has commanded you to do in the earth. No matter what your age, your generation has not passed until you exit the earth and enter heaven. So if God has commanded you to fulfill a commission, make it your utmost priority as long as you live.

As people become aware of the finitude of their life, they do not ask for much. They do not seek more riches. They do not seek more power. They ask only to be permitted, insofar as possible, to keep shaping the story of their life in the world—to make choices and sustain connections to others according to their own priorities.

Your love life is insignificant when it comes to raising your children to be respectable human beings. The moment you see them suffer or lower their standards because of your selfishness, is the day you should realize that nothing matters more than them. You are not just the queen or king of your fairy tale. The real story of your life is the gift of time God gave you with them.

Life is about doing things that matter first, not last.

Know what matters most to you and be unwilling to compromise those priorities at almost any price.

In theory, the risk of business failure can be reduced to a number, the probability of failure multiplied by the cost of failure. Sure, this turns out to be a subjective analysis, but in the process your own attitudes toward financial risk and reward are revealed. By contrast, personal risk usually defies quantification. It's a matter of values and priorities, an expression of who you are. "Playing it safe" may simply mean you do not weigh heavily the compromises inherent in the status quo. The financial rewards of the moment may fully compensate you for the loss of time and fulfillment. Or maybe you just don't think about it. On the other hand, if time and satisfaction are precious, truly priceless, you will find the cost of business failure, so long as it does not put in peril the well-being of you or your family, pales in comparison with the personal risks of no trying to live the life you want today. Considering personal risk forces us to define personal success. We may well discover that the business failure we avoid and the business success we strive for do not lead us to personal success at all. Most of us have inherited notions of "success" from someone else or have arrived at these notions by facing a seemingly endless line of hurdles extending from grade school through college and into our careers. We constantly judge ourselves against criteria that others have set and rank ourselves against others in their game. Personal goals, on the other hand, leave us on our own, without this habit of useless measurement and comparison. Only the Whole Life Plan leads to personal success. It has the greatest chance of providing satisfaction and contentment that one can take to the grave, tomorrow. In the Deferred Life Plan there will always be another prize to covet, another distraction, a new hunger to sate. You will forever come up short.

You’re finally there, Robbie. On stage in front of huge audiences. All of your hard work has paid off. It’s your time.” He didn’t want any of that. As he looked at Zoey, the priorities he’d always set for himself fell away, leaving just one. One thing that mattered to him. Her.

A landmark 2010 study from the Massachusetts General Hospital had even more startling findings. The researchers randomly assigned 151 patients with stage IV lung cancer, like Sara’s, to one of two possible approaches to treatment. Half received usual oncology care. The other half received usual oncology care plus parallel visits with a palliative care specialist. These are specialists in preventing and relieving the suffering of patients, and to see one, no determination of whether they are dying or not is required. If a person has serious, complex illness, palliative specialists are happy to help. The ones in the study discussed with the patients their goals and priorities for if and when their condition worsened. The result: those who saw a palliative care specialist stopped chemotherapy sooner, entered hospice far earlier, experienced less suffering at the end of their lives—and they lived 25 percent longer. In other words, our decision making in medicine has failed so spectacularly that we have reached the point of actively inflicting harm on patients rather than confronting the subject of mortality.

What matters most is what lasts longest, and our families are for eternity.

Priorities shift every day; values once defined, stay same.

I don’t have time’ means ‘It’s not a priority.’ We always have time for what matters to us.

When you cannot do what you have always done, then you only do what matters most.

First and foremost, God is the true hero of the story. No matter how captivating the other characters may be, our top priority is to discover what the Bible reveals about God.

At the end of the day, you should try to remember that it's not about the number of followers you have or the numbers of likes, comments, and shares your posts are getting. It's the number of people who will be present in the hospital room when you fall terribly sick. It's the number of people who will remember your birthday like they remember their first name. It's the number of people who will invite you to celebrate Christmas or new year's eve. It's the number of people who will actually show up to look at your newborn child or to bless your newly bought house. It's the number of people who will actually cross an ocean to see your face. It's the number of people who will wipe your tears when one of your parents passes away. It's the number of people who will make a slightly larger than a thumb effort to be there for you.

As our appreciation of happiness in relationship increases, we take notice of the things that tend to take us away from this feeling. One major catalyst taking us away is the need to be right. An opinion that is taken too seriously sets up conditions that must be met first before you can be happy. In relationships, this might sound like 'You must agree with or see my point of view in order for me to love and respect you.' In a more positive feeling state, this attitude would seem silly or harmful. We can disagree, even on important issues, and still love one another - when our own thought systems no longer have control over our lives and we see the innocence in our divergent points of view. The need to be right stems from an unhealthy relationship to your own thoughts. Do you believe your thoughts are representative of reality and need to be defended, or do you realize that realities are seen through different eyes? Your answer to this question will determine, to a large extent, your ability to remain in a positive feeling state. Everyone I know, who has put positive feeling above being right on their priority list has come to see that differences of opinion will take care of themselves.

Achievers operate differently. They have an eye for the essential. They pause just long enough to decide what matters and then allow what matters to drive their day. Achievers do sooner what others plan to do later and defer, perhaps indefinitely, what others do sooner. The difference isn’t in intent, but in right of way. Achievers always work from a clear sense of priority.

In the end, people don’t view their life as merely the average of all of its moments—which, after all, is mostly nothing much plus some sleep. For human beings, life is meaningful because it is a story. A story has a sense of a whole, and its arc is determined by the significant moments, the ones where something happens. Measurements of people’s minute-by-minute levels of pleasure and pain miss this fundamental aspect of human existence. A seemingly happy life may be empty. A seemingly difficult life may be devoted to a great cause. We have purposes larger than ourselves. Unlike your experiencing self—which is absorbed in the moment—your remembering self is attempting to recognize not only the peaks of joy and valleys of misery but also how the story works out as a whole. That is profoundly affected by how things ultimately turn out. Why would a football fan let a few flubbed minutes at the end of the game ruin three hours of bliss? Because a football game is a story. And in stories, endings matter. Yet we also recognize that the experiencing self should not be ignored. The peak and the ending are not the only things that count. In favoring the moment of intense joy over steady happiness, the remembering self is hardly always wise. “An inconsistency is built into the design of our minds,” Kahneman observes. “We have strong preferences about the duration of our experiences of pain and pleasure. We want pain to be brief and pleasure to last. But our memory … has evolved to represent the most intense moment of an episode of pain or pleasure (the peak) and the feelings when the episode was at its end. A memory that neglects duration will not serve our preference for long pleasure and short pains.” When our time is limited and we are uncertain about how best to serve our priorities, we are forced to deal with the fact that both the experiencing self and the remembering self matter. We do not want to endure long pain and short pleasure. Yet certain pleasures can make enduring suffering worthwhile. The peaks are important, and so is the ending.

Some said living with cancer had made them wiser, more self-realized, while others had reordered their priorities in life, grown stronger, learned to say no to activities they no longer valued and yes to things that really mattered—such as loving their family and friends, observing the beauty about them, savoring the changing seasons.

There’s a certain rule you must never forget in order to avoid unnecessary conflicts – opinions don’t matter, feelings are the priority. That said, having different ways of life is alright, but the minute you try to force your own principles unto others, you are already in the wrong.

As you make your testimony your highest priority, watch for miracles to happen in your life.

The key to achieving your sustainable best is to organize around doing what matters most.

When you set a goal, you have a responsibility to yourself to see it through. No matter how impossible it may seem, resolve to accomplish it.

No matter what we own, we will not be happy if doing God’s will is not a priority in our lives.

To simplify is about enhancing our ability to focus on things that really matter, to deliberately choose our priorities, and to refuse to let unimportant things take over the things of real importance.

The family which takes its mauve an cerise, air-conditioned, power-steered and power-braked automobile out for a tour passes through cities that are badly paved, made hideous by litter, lighted buildings, billboards and posts for wires that should long since have been put underground. They pass on into countryside that has been rendered largely invisible by commercial art. (The goods which the latter advertise have an absolute priority in our value system. Such aesthetic considerations as a view of the countryside accordingly come second. On such matters we are consistent.) They picnic on exquisitely packaged food from a portable icebox by a polluted stream and go on to spend the night at a park which is a menace to public health and morals. Just before dozing off on an air mattress, beneath a nylon tent, amid the stench of decaying refuse, they may reflect vaguely on the curious unevenness of their blessings. Is this, indeed, the American genius?

Okay, listen to me,” the old man said, his voice muffled behind his own swath of fabric. “We need to set some things straight before we get up there. We can’t let our emotions rule everything. No matter what we see, our number one priority has to be saving as many people as possible.

For where your treasure is, there your heart will be also." Words written in red, circled by Will. And lived. "Jesus, I’ve listened to the lies too long. They’ve filled my head and led me on a long chase of things that don’t matter. I bought into what Satan was feeding me until barely recognized my own face in the mirror. It took Will’s death and Lucy’s leaving to show me where my priorities should be. I want to live for you. I just . . . want to live.

When you live in light of eternity, your values change. You use your time and money more wisely. You place a higher premium on relationships and character instead of fame or wealth or achievements or even fun. Your priorities are reordered. Keeping up with trends, fashions, and popular values just doesn’t matter as much anymore. Paul said, “I once thought all these things were so very important, but now I consider them worthless because of what Christ has done.”3

People succumb to fear, no matter the government. The everyday person doesn’t want war, but it’s remarkably easy to convince them. It’s the government that determines political priorities, and it’s easy to drag people along with you by tapping into that fear. I don’t care if you have a communist mecca, a fascist regime, or a representative democracy, even some monarchy with a gutless parliament. People can always be convinced to turn on one another. All you have to do is convince them that their way of life is being attacked. Denounce all the pacifist liberal bleeding hearts and feel-good heretics, the social outcasts, the educated. Call them elites and snobs. Say they’re out of touch with real patriots. Call these rabble-rousers terrorists. Say their very existence weakens the state. In the end, the government need not do anything to silence dissent. Their neighbors will do it for them.

When family really needed you, nothing else mattered.

I also see courage in myself when I'm willing to risk being vulnerable and disappointed. For many years, if I really wanted something to happen-an invitation to speak at a special conference, a promotion, a radio interview-I pretended that it didn't matter that much. If a friend or colleague would ask, "Are you excited about that television interview?" I'd shrug it off and say, "I'm not sure. It's not that big of a deal." Of course, in reality, I was praying that it would happen. It's only in the last few years that I've learned that playing down the exciting stuff doesn't' take the pain away when it doesn't happen. It also creates a lot of isolation. Once you've diminished the importance of something, your friends are not likely to call and say, "I'm sorry that didn't work out. I know you were excited about it." Now when someone asks me about the potential opportunity that I'm excited about, I'm more likely to practice courage and say, "I'm so excited about the possibility. I'm trying to stay realistic, but I really hope it happens." When things haven't panned out, it's been comforting to be able to call a supportive friend and say, "Remember that event I told you about? It's not going to happen, and I'm so bummed.

The best way to check what you want is to first imagine that you have nothing and then check if the thing you want really matters to you. Your priorities would change; your wishes would change for sure.

You matter. Your frame of reference is a strength. When women contribute and rise to positions of power, we bring our unique experiences and priorities with us, and we make the world a better, richer place.

I am leery of suggesting the idea that endings are controllable. No one ever really has control. Physics and biology and accident ultimately have their way in our lives. But the point is that we are not helpless either. Courage is the strength to recognize both realities. We have room to act, to shape our stories, though as time goes on it is within narrower and narrower confines. A few conclusions become clear when we understand this: that our most cruel failure in how we treat the sick and the aged is the failure to recognize that they have priorities beyond merely being safe and living longer; that the chance to shape one’s story is essential to sustaining meaning in life; that we have the opportunity to refashion our institutions, our culture, and our conversations in ways that transform the possibilities for the last chapters of everyone’s lives.

We always think we need more: more help, more motivation, more energy. But in our current world the answer is often the exact opposite: we need less. Fewer distractions, fewer goals, fewer responsibilities. Is that so we can watch more TV? No. We need less of those things so we can go all in on our priorities. The question is what are you going to do less of? What are you going to quit or say no to in order to make time for what matters most?

The point here is not that emissions don't matter. It is a call for a shift in priorities. On the policy level, we need to shift toward protecting and healing ecosystems on every level, especially the local. On a cultural level, we need to reintegrate human life with the rest of life, and bring ecological principles to bear on social healing. On the level of strategy and thought, we need to shift the narrative toward life, love, place, and participation. Even if we abandoned the emissions narrative, if we do these things emissions will surely fall as well.

So really, minimalism is about the art of balance—creating a physical space that helps us feel peaceful and focused on our priorities, while intentionally pursuing experiences that will bring us enjoyment and lasting memories.

The modern science of nature is significant for many other reasons, beyond the obvious setting of conservation priorities and actions. Foremost in my mind being the fact that it is beautiful. Its wondrous mathematical synchronicities, the specifics of its chemical analyses, the complexity of its physics are beyond both the practical and intuitive knowledge of most lay naturalists (or mystics), no matter how seasoned. When mingled with the wildness of the natural world and the creativity of the human mind, good science reveals its center, its story, its deeper teaching. The science has its own poetic force.

I needed to know who should get the best of my energy: my boys or a company that asked me to speak for them. I needed to know what matters. And the image of that man in his tuxedo was all I needed. You will always regret something. You will always disappoint someone. But it isn't going to be my husband and our boys. It has been, sometimes. But I'm learning. And I'm making things right.

Purpose, meaning, significance—these are what make a successful life. Seek them and you will most certainly live your life out of balance, criss-crossing an invisible middle line as you pursue your priorities. The act of living a full life by giving time to what matters is a balancing act.

When we recognize that, just like the glass, our body is already broken, that indeed we are already dead, then life becomes precious, and we open to it just as it is, in the moment it is occurring. When we understand that all our loved ones are already dead — our children, our mates, our friends — how precious they become. How little fear can interpose; how little doubt can estrange us. When you live your life as though you're already dead, life takes on new meaning. Each moment becomes a whole lifetime, a universe unto itself. When we realize we are already dead, our priorities change, our heart opens, and our mind begins to clear of the fog of old holdings and pretendings. We watch all life in transit, and what matters becomes instantly apparent: the transmission of love; the letting go of obstacles to understanding; the relinquishment of our grasping, of our hiding from ourselves. Seeing the mercilessness of our self-strangulation, we begin to come gently into the light we share with all beings. If we take each teaching, each loss, each gain, each fear, each joy as it arises and experience it fully, life becomes workable. We are no longer a "victim of life." And then every experience, even the loss of our dearest one, becomes another opportunity for awakening. If our only spiritual practice were to live as though we were already dead, relating to all we meet, to all we do, as though it were our final moments in the world, what time would there be for old games or falsehoods or posturing? If we lived our life as though we were already dead, as though our children were already dead, how much time would there be for self-protection and the re-creation of ancient mirages? Only love would be appropriate, only the truth.

From now on I’ve decided that my priority is to commit to being a genuine ally to the women I know. I want them to feel safe in my company, to know that if they are ever the victim of any kind of sexual harassment or assault, I’ll always be there for them. I’ll always believe them, I’ll never for a moment doubt the truth of anything they tell me in confidence. I’ll never try to minimise what they’ve gone through, or impute any responsibility to them, even if – especially if – I know the attacker. I want to tell them they’ll never have reason to fear that I’ll find an excuse for him, or that I’ve set my heart on staying in touch with him. I refuse to be one of those people who thinks that domestic assault, for example, is a question of ‘perspective’, or a private matter between the two parties.

In the sciences, looking good was usually a negative. It implied you wasted time on outdoor activities instead of building something useful. Even using hair product or makeup implied misguided priorities. Like you thought how things looked mattered, instead of how they worked. We liked to look at attractive people. We expected it of our movie stars and TV characters. But we did not respect it. We knew physical attractiveness was inversely correlated with intelligence, because look at us.

The strident emotional belief that children made you happy, even when all the data pointed to misery. The high-amplitude fear of sharks and dark-skinned snipers who would never kill you; indifference to all the toxins and pesticides that could. The mind was so rotten with misrepresentation that in some cases it literally had to be damaged before it could make a truly rational decision—and should some brain-lesioned mother abandon her baby in a burning house in order to save two strangers from the same fire, the rest of the world would be more likely to call her a monster than laud the rationality of her lifeboat ethics. Hell, rationality itself—the exalted Human ability to reason—hadn’t evolved in the pursuit of truth but simply to win arguments, to gain control: to bend others, by means logical or sophistic, to your will. Truth had never been a priority. If believing a lie kept the genes proliferating, the system would believe that lie with all its heart. Fossil feelings. Better off without them, once you’d outgrown the savanna and decided that Truth mattered after all. But Humanity wasn’t defined by arms and legs and upright posture. Humanity had evolved at the synapse as well as at the opposable thumb—and those misleading gut feelings were the very groundwork on which the whole damn clade had been built. Capuchins felt empathy. Chimps had an innate sense of fair play. You could look into the eyes of any cat or dog and see a connection there, a legacy of common subroutines and shared emotions.

I have said that women are like lionesses at the gate of the home. Whatever happens in a woman's home and family happens because she cares about it and it matters to her. She guards that gate, and if something matters to her, it matters to her family. . . . It is very difficult to get a lion cub away from a lioness who doesn't believe in missions, but if the lioness believes in a mission, she will devote her life to preparing her cub to go out and serve the Lord. . . . Service happens if she cares about it. . . . We know that when our priorities are out of order, we lose power. [Choose Ye This Day to Serve the Lord: Talks from the 2010 BYU Women's Conference (Salt Lake City: Deseret Book, 2010), 5-6, 12]

I have nothing to do with him,” L said. “To be completely accurate, I do not even know B. He is simply someone I am aware of. But none of this affects my judgment. Certainly, I was interested in this case, and began to investigate it because I knew who the killer was. But that did not alter the way I investigated it, or the manner in which my investigation proceeded. Naomi Misora, I cannot overlook evil. I cannot forgive it. It does not matter if I know the person who commits evil or not. I am only interested in justice.” “Only... in justice…” Misora gasped. “Then... nothing else matters?” “I wouldn’t say that, but it is not a priority.” “You won’t forgive any evil, no matter what the evil is?” “I wouldn’t say that, but it is not a priority.” “But...” Like a thirteen-year-old victim. “There are people who justice cannot save.” Like a thirteen-year old criminal. “And there are people who evil can save.” “There are. But even so,” L said, his tone not changing at all, as if gently admonishing Naomi Misora. “Justice has more power than anything else.” “Power? By power... you mean strength?” “No. I mean kindness.” He said it so easily.

No matter how blessed or distressed you are financially, your first priority every month is to cover what I call the Four Walls. Think of it as the four walls that hold your house together. They are food, shelter, clothing, and transportation. If you have food in your belly, a roof over your head, clothes on your back, and a way to get to work tomorrow, you’ll live to fight another day.

Assisted living most often became a mere layover on the way from independent living to a nursing home. It became part of the now widespread idea of a “continuum of care,” which sounds perfectly nice and logical but manages to perpetuate conditions that treat the elderly like preschool children. Concern about safety and lawsuits increasingly limited what people could have in their assisted living apartments, mandated what activities they were expected to participate in, and defined ever more stringent move-out conditions that would trigger “discharge” to a nursing facility. The language of medicine, with its priorities of safety and survival, was taking over, again. Wilson pointed out angrily that even children are permitted to take more risks than the elderly. They at least get to have swings and jungle gyms.

Even in the little, everyday routines of life, be fully present in the moments together. Be willing to turn off the phones and screens and distractions and make time for each other. At the end of your life looking back, your faith and your family will be all that matters, so please don’t wait until then to make them your top priority. Your love will be the only part of your legacy that can last into eternity.

Recently I had breakfast with Dan Cathy, the president of Chick-fil-A, a fast food chain headquartered in the Atlanta area. I told him that I was working on this book and I asked him if he made thinking time a high priority. Not only did he say yes, but he told me about what he calls his “thinking schedule.” It helps him to fight the hectic pace of life that discourages intentional thinking. Dan says he sets aside time just to think for half a day every two weeks, for one whole day every month, and for two or three full days every year. Dan explains, “This helps me ‘keep the main thing, the main thing,’ since I am so easily distracted.” You may want to do something similar, or you can develop a schedule and method of your own. No matter what you choose to do, go to your thinking place, take paper and pen, and make sure you capture your ideas in writing.

The obvious cure for the tragic shortcomings of human intuition in a high-tech world is education. And this offers priorities for educational policy: to provide students with the cognitive tools that are most important for grasping the modern world and that are most unlike the cognitive tools they are born with. The perilous fallacies we have seen in this chapter, for example, would give high priority to economics, evolutionary biology, and probability and statistics in any high school or college curriculum. Unfortunately, most curricula have barely changed since medieval times, and are barely changeable because no one wants to be the philistine who seems to be saying that it is unimportant to learn a foreign language, or English literature, or trigonometry, or the classics. But no matter how valuable a subject may be, there are only twenty-four hours in a day, and a decision to teach one subject is also a decision not to teach another one. The question is not whether trigonometry is important, but whether it is more important than statistics; not whether an educated person should know the classics, but whether it is more important for an educated person to know the classics than to know elementary economics. In a world whose complexities are constantly challenging our intuitions, these trade-offs cannot responsibly be avoided.

. . . Neither ecological nor social engineering will lead us to a conflict-free, simple path . . . Utilitarians and others who simply advise us to be happy are unhelpful, because we almost always have to make a choice either between different kinds of happiness--different things to be happy _about_--or between these and other things we want, which nothing to do with happiness. . . . Do we find ourselves a species naturally free from conflict? We do not. There has not, apparently, been in our evolution a kind of rationalization which might seem a possible solution to problems of conflict--namely, a takeover by some major motive, such as the desire for future pleasure, which would automatically rule out all competing desires. Instead, what has developed is our intelligence. And this in some ways makes matters worse, since it shows us many desirable things that we would not otherwise have thought of, as well as the quite sufficient number we knew about for a start. In compensation, however, it does help us to arbitrate. Rules and principles, standards and ideals emerge as part of a priority system by which we guide ourselves through the jungle. They never make the job easy--desires that we put low on our priority system do not merely vanish--but they make it possible. And it is in working out these concepts more fully, in trying to extend their usefulness, that moral philosophy begins. Were there no conflict, it [moral philosophy] could never have arisen. The motivation of living creatures does got boil down to any single basic force, not even an 'instinct of self-preservation.' It is a complex pattern of separate elements, balanced roughly in the constitution of the species, but always liable to need adjusting. Creatures really have divergent and conflicting desires. Their distinct motives are not (usually) wishes for survival or for means to survival, but for various particular things to be done and obtained while surviving. And these can always conflict. Motivation is fundamentally plural. . . An obsessive creature dominated constantly by one kind of motive, would not survive. All moral doctrine, all practical suggestions about how we ought to live, depend on some belief about what human nature is like. The traditional business of moral philosophy is attempting to understand, clarify, relate, and harmonize so far as possible the claims arising from different sides of our nature. . . . One motive does not necessarily replace another smoothly and unremarked. There is _ambivalence_, conflict behavior.

The terror of sickness and old age is not merely the terror of the losses one is forced to endure but also the terror of the isolation. As people become aware of the finitude of their life, they do not ask for much. They do not seek more riches. They do not seek more power. They ask only to be permitted, insofar as possible, to keep shaping the story of their life in the world—to make choices and sustain connections to others according to their own priorities.

Just for Today . . . Just for today . . . I will choose and display the right attitudes. Just for today . . . I will determine and act on important priorities. Just for today . . . I will know and follow healthy guidelines. Just for today . . . I will communicate with and care for my family. Just for today . . . I will practice and develop good thinking. Just for today . . . I will make and keep proper commitments. Just for today . . . I will earn and properly manage finances. Just for today . . . I will deepen and live out my faith. Just for today . . . I will initiate and invest in solid relationships. Just for today . . . I will plan for and model generosity. Just for today . . . I will embrace and practice good values. Just for today . . . I will seek and experience improvements.     Just for today . . . I will act on these decisions and practice these disciplines, and Then one day . . . I will see the compounding results of a day lived well.

To put the matter at its most basic, Paul’s prayer is the product of his passion for people. His unaffected fervency in prayer is not whipped-up emotionalism but the overflow of his love for brothers and sisters in Christ Jesus. That means that if we are to improve our praying, we must strengthen our loving. As we grow in disciplined, self-sacrificing love, so we will grow in intercessory prayer. Superficially fervent prayers devoid of such love are finally phony, hollow, shallow.

This past soccer season, the league in which my son and daughter were playing had to make up two games due to rain (the price of living in Houston). The consensus in the league was that Sunday was the only available day, so the makeup games were scheduled for Sunday afternoon. My family and I sat down to discuss the matter, but no discussion was really necessary. There was no way we were going to participate. Sunday is the Lord's Day, and playing youth soccer games on Sunday makes a definite statement about the priorities in a community. Interestingly, the most flak from our decision came not from the irreligious people involved but from Christians! “You can go to church, then run home and change for the game,” one man said. One of my children's coaches added, “I'd be glad to pick them up if there is somewhere you have to be.” Nobody seemed to get it. We weren't making a decision based on the hectic nature of our Sunday schedule, nor was it a question of our adhering to a legalistic requirement handed down from our denomination. It was a matter of principle. Sunday is more than just another day. Youth sports leagues are great, but they are not sacred; Sunday is! Again, I do not believe that there is a legalistic requirement not to play games on a Sunday. Nor do I believe that the policeman, fireman, or airline mechanic who goes in to work on Sunday is out of the will of God. I do, however, think that there is a huge difference between someone whose job requires working on Sunday and a soccer league that just doesn't care.

Sokolov was favorable impressed by the fact that he had not yet shit his pants. Men always made crude jokes about people pissing their pants with fear, but in Sokolov's experience, shitting the pants was more common if it was a straightforward matter of extreme emotional stress. Pants pissing was completely unproductive and suggested a total breakdown of elemental control. Pants shitting, on the other hand, voided the bowls and thereby made blood available to the brain and the large muscle groups that otherwise would have gone to the lower-priority activity of digestion. Sokolov could have forgiven Peter for shitting his pants, but if he had pissed his pants, then it really would have been necessary to get rid of him. In any case, Peter had done neither of these things yet.

And time is something we made up. Digital clocks, quartz watches, atomic clocks don’t measure ‘time’ they are just devices that exhibit change. Clocks are navigational devices that we morphed into devices that somehow allow us to control time. However no matter how you ‘change’ a clock or a watch - you can make a clock slower or faster, put it ahead or back – it doesn’t affect the sunrise, or the galaxy speed, or death (or taxes). It’s just a game. Change is a constant. Whatever you do – change happens. Time Control

As actor and comedian Lily Tomlin once said, “The road to success is always under construction.” So don’t allow yourself to be detoured from getting to your ONE Thing. Pave your way with the right people and place. BIG IDEAS Start saying “no.” Always remember that when you say yes to something, you’re saying no to everything else. It’s the essence of keeping a commitment. Start turning down other requests outright or saying, “No, for now” to distractions so that nothing detracts you from getting to your top priority. Learning to say no can and will liberate you. It’s how you’ll find the time for your ONE Thing. Accept chaos. Recognize that pursuing your ONE Thing moves other things to the back burner. Loose ends can feel like snares, creating tangles in your path. This kind of chaos is unavoidable. Make peace with it. Learn to deal with it. The success you have accomplishing your ONE Thing will continually prove you made the right decision. Manage your energy. Don’t sacrifice your health by trying to take on too much. Your body is an amazing machine, but it doesn’t come with a warranty, you can’t trade it in, and repairs can be costly. It’s important to manage your energy so you can do what you must do, achieve what you want to achieve, and live the life you want to live. Take ownership of your environment. Make sure that the people around you and your physical surroundings support your goals. The right people in your life and the right physical environment on your daily path will support your efforts to get to your ONE Thing. When both are in alignment with your ONE Thing, they will supply the optimism and physical lift you need to make your ONE Thing happen. Screenwriter Leo Rosten pulled everything together for us when he said, “I cannot believe that the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.” Live with Purpose, Live by Priority, and Live for Productivity. Follow these three for the same reason you make the three commitments and avoid the four thieves—because you want to leave your mark. You want your life to matter. 18

There is a vast difference between being a Christian and being a disciple. The difference is commitment. Motivation and discipline will not ultimately occur through listening to sermons, sitting in a class, participating in a fellowship group, attending a study group in the workplace or being a member of a small group, but rather in the context of highly accountable, relationally transparent, truth-centered, small discipleship units. There are twin prerequisites for following Christ - cost and commitment, neither of which can occur in the anonymity of the masses. Disciples cannot be mass produced. We cannot drop people into a program and see disciples emerge at the end of the production line. It takes time to make disciples. It takes individual personal attention. Discipleship training is not about information transfer, from head to head, but imitation, life to life. You can ultimately learn and develop only by doing. The effectiveness of one's ministry is to be measured by how well it flourishes after one's departure. Discipling is an intentional relationship in which we walk alongside other disciples in order to encourage, equip, and challenge one another in love to grow toward maturity in Christ. This includes equipping the disciple to teach others as well. If there are no explicit, mutually agreed upon commitments, then the group leader is left without any basis to hold people accountable. Without a covenant, all leaders possess is their subjective understanding of what is entailed in the relationship. Every believer or inquirer must be given the opportunity to be invited into a relationship of intimate trust that provides the opportunity to explore and apply God's Word within a setting of relational motivation, and finally, make a sober commitment to a covenant of accountability. Reviewing the covenant is part of the initial invitation to the journey together. It is a sobering moment to examine whether one has the time, the energy and the commitment to do what is necessary to engage in a discipleship relationship. Invest in a relationship with two others for give or take a year. Then multiply. Each person invites two others for the next leg of the journey and does it all again. Same content, different relationships. The invitation to discipleship should be preceded by a period of prayerful discernment. It is vital to have a settled conviction that the Lord is drawing us to those to whom we are issuing this invitation. . If you are going to invest a year or more of your time with two others with the intent of multiplying, whom you invite is of paramount importance. You want to raise the question implicitly: Are you ready to consider serious change in any area of your life? From the outset you are raising the bar and calling a person to step up to it. Do not seek or allow an immediate response to the invitation to join a triad. You want the person to consider the time commitment in light of the larger configuration of life's responsibilities and to make the adjustments in schedule, if necessary, to make this relationship work. Intentionally growing people takes time. Do you want to measure your ministry by the number of sermons preached, worship services designed, homes visited, hospital calls made, counseling sessions held, or the number of self-initiating, reproducing, fully devoted followers of Jesus? When we get to the shore's edge and know that there is a boat there waiting to take us to the other side to be with Jesus, all that will truly matter is the names of family, friends and others who are self initiating, reproducing, fully devoted followers of Jesus because we made it the priority of our lives to walk with them toward maturity in Christ. There is no better eternal investment or legacy to leave behind.

Rare are the leaders of organizations who will tell you that their people don’t matter. However, there is a big difference between understanding the value of the people inside an organization and actually making decisions that consider their needs. It’s like saying, “my kids are my priority,” but always putting work first. What kind of family dynamic or relationship with our kids do we think results? The same is true in business. When we say our people matter but we don’t actually care for them, it can shatter trust and create a culture of paranoia, cynicism, and self-interest. This is not some highfalutin management theory—it’s biology. We are social animals and we respond to the environments we’re in. Good people put in a bad environment are capable of doing bad things. People who may have done bad things, put in a good environment, are capable of becoming remarkable, trustworthy, and valuable members of an organization. This is why leadership matters. Leaders set the culture. Leaders are responsible for overseeing the environment in which people are asked to work . . . and the people will act in accordance with that culture.

I slip into the seat behind hers and take a mouthful of the coffee, wincing at the heat. “Apologies. I neglected to eat supper.” “I neglected to eat supper,” Pytha repeats, mocking my accent. Born on the Palantine Hill of Luna, I have lamentably inherited the most egregiously stereotypical highLingo accents. Apparently others find it hilarious. “Haven’t we servants to spoon-feed His Majesty supper?” “Oh, shut your gory gob,” I say, modulating my voice to mimic the Thessalonican bravado. “Better?” “Eerily so.” “Skipping supper. No wonder you’re a little twig,” Cassius says, pinching my arm. “I daresay you don’t even weigh a hundred ten kilos, my goodman.” “It’s usable weight,” I protest. “In any matter, I was reading.” He looks at me blankly. “You have your priorities. I have mine, muscly creature. So piss off.

To pray in the midst of the mundane is simply and strongly to assert that this dull and tiring day is holy and its simple labors are the stuff of God's saving presence for me now. To pray simply because it is prayer time is no small act of immersion in the God who is willing to wait for us to be conscious, to be ready, to be willing to become new in life. Prayer, Benedictine spirituality demonstrates, is not a matter of mood. To pray only when we feel like it is more to seek consolation than to risk conversion. To pray only when it suits us is to want God on our terms. To pray only when it is convenient is to make the God-life a very low priority in a list of better opportunities. To pray only when it feels good is to court total emptiness when we most need to be filled. The hard fact is that nobody finds time for prayer. The time must be taken. There will always be something more pressing to do, something more important to be about than the apparently fruitless, empty act of prayer. But when that attitude takes over, we have begun the last trip down a very short road because, without prayer, the energy for the rest of life runs down. The fuel runs out. We become our own worst enemies: we call ourselves too tired and too busy to pray when, in reality, we are too tired and too busy not to pray. Eventually, the burdens of the day wear us down and we no longer remember why we decided to do what we're doing: work for this project, marry this woman, have these children, minister in this place. And if I cannot remember why I decided to do this, I cannot figure out how I can go on with it. I am tired and the vision just gets dimmer and dimmer.

Writing is not always a priority. . . .I only write those things that are necessary for me to write. I love to write, and when I’m not writing, I often feel as if I’m betraying my art, my gift, my calling, but that sensation is probably hubris or neurosis as much as anything else. The problem, and one of the joys of writing poetry, is that none of us can really count on entering the canon. The chances are that none of our work will survive long after we’re gone. That’s just the way it is. To feel otherwise is foolish. we write in competition with the dead for the attention of the unborn. We are writing poems that are trying to take the attention of people away from Sappho, Shakespeare, Whitman, and Baudelaire. Good luck to you! There’s a built-in failure to writing poetry that I find comforting. If you know you’re doomed to failure, then you can work freely. People who think their work is going to last, or that it matters, well . . . I always try to disabuse my students of their desire to write for fame. I ask them, “Who here has read Shakespeare?” Everyone raises his or her hand. We agree that his work is immortal, then I remind them: “he’s still dead. He’s as dead as he’d have been if you hadn’t read him; and you’ll be dead too someday, no matter how well you write.” To sacrifice your life for your art is an appalling notion. On the other hand, I have been called to be a poet, ad it’s an unimaginably rich gift. Like every artist, I know that in order to be a moral, effective human being, I have to give myself wholly to my art. The trick is finding a balance. If you can’t recognize that your art is no more, and no less, important than what you make for dinner, then you should find something else to do.

Anything perceived as a threat trips the amygdala—the brain’s hand-wringing sentry—to set in motion the biochemical cascade known as the fight-or-flight response. Bruce Siddle, who consults in this area and sits on the board of Strategic Operations, prefers the term “survival stress response.” Whatever you wish to call it, here is a nice, concise summary, courtesy of Siddle: “You become fast, strong, and dumb.” Our hardwired survival strategy evolved back when threats took the form of man-eating mammals, when hurling a rock superhumanly hard or climbing a tree superhumanly fast gave you the edge that might keep you alive. A burst of adrenaline prompts a cortisol dump to the bloodstream. The cortisol sends the lungs into overdrive to bring in more oxygen, and the heart rate doubles or triples to deliver it more swiftly. Meanwhile the liver spews glucose, more fuel for the feats at hand. To get the goods where the body assumes they’re needed, blood vessels in the large muscles of the arms and legs dilate, while vessels serving lower-priority organs (the gut, for example, and the skin) constrict. The prefrontal cortex, a major blood guzzler, also gets rationed. Good-bye, reasoning and analysis. See you later, fine motor skills. None of that mattered much to early man. You don’t need to weigh your options in the face of a snarling predator, and you don’t have time.

Worship is God's gift of grace to us before it's our offering to God. We simply benefit from the perfect offering of the Son to the Father through the power of the Spirit (Ephesians 2:18). Worship is our humble, constant, appropriate, glad response to God's self-revelation and his enabling invitation. Apart from this perspective, leading worship can become self-motivated and self-exalting. We can become burdened by the responsibility to lead others and can think that we might not be able to deliver the goods. We subtly take pride in our worship, our singing, our playing, our planning, our performance, our leadership. Ultimately we separate ourselves from the God who drew us to worship him in the first place. That's why biblical worship is God-focused (God is clearly seen), God-centered (God is clearly the priority), and God-exalting (God is clearly honored). Gathering to praise God can't be a means to some "greater" end, such as church growth, evangelism, or personal ministry. God isn't a genie we summon by rubbing the bottle called "worship." He doesn't exist to help us get where we really want to go. God is where we want to go. So God's glory is the end of our worship, and not simply a means to something else. In the midst of a culture that glorifies our pitiful accomplishments in countless ways, we gather each week to proclaim God's wondrous deeds and to glory in his supreme value. He is holy, holy, holy. There is no one, and nothing, like the Lord.

QUOTES AND THOUGHTS FROM SEEMA & FRIENDS _________________________________________________ On work and career (some paraphrasing involved): _________________________________________________ “Bosses are always jerks. It’s a job requirement.” ———- “Don’t do dumb shit.” ———- Never ever lose sight of priorities. Food always comes first. ———- An itch started in her chest. Go away, she crossly ordered her conscience. It had a habit of popping its head out at the most inconvenient times. The itch became a tickle rising to her nose. Nope, not her conscience. She was going to sneeze. ———- It’s your God-given right as an employee to whine about bosses. _______________________________________________ On romance and families (some paraphrasing involved): _______________________________________________ “Smell is very important,” Gayathri agreed, tone grave. “One of the first things I notice about a man.” ———- “Men—no matter how awful they look—always believe they deserve the hottest girl on the planet.” “What are the rest of us supposed to do?” asked Seema, glumly. Gayathri shrugged. “Act like we are the hottest girl on the planet. Confidence goes a long way.” ———- Seema had never been able to tell where friendly conversation ended and the banter of romance started. Did the delight in his gaze when it landed on her mean something more than casual amiability? What about his hand cupping her cheek to check for fever? The arm he’d wrapped around her shoulders? Was she gonna have to wait until he initiated a lip lock to be certain? Could she plant one on him? What if he ran, screaming in horror? ———- “You just have to look the other way on some things,” Gayathri advised. “Pretence is the glue which holds families together.” ———-

Never, not in her wildest dreams, had she dared to imagine that she'd be that important to someone. As if she was air and without her, he couldn't breathe. "I love you too," she whispered. "And I forgive future Sailor for being a dumbass." Linking her arms around his neck, she spoke through the storm inside her. "In fact, I think future Sailor is going to be an incredible man I'll adore more with each and every day." "Yeah?" His lips kicked up in that familiar smile, but there was a question in his eyes, a quiet hunger. "What's he going to do?" Ísa knew what he was asking her, what he needed her to tell him. "He's going to be a man who works hard but who has time for the people he loves. And he definitely has time to get up to wicked things with a certain redhead." "I like this guy's priorities already." "He's also the kind of father who takes a turn doing the school run because he enjoys spending time with his child." It was scary doing this, laying out her dreams, but Sailor had given her everything. Ísa would be brave enough to give him the same back. "He has time to play with his baby, and to kiss his wife, and even if he forgets things now and then, or if he gets a little busy for a while, it's all right because his wife and child and all the members of his family know they're loved beyond measure." Perfection had never been what Ísa wanted. "Because when it matters, he's there. He sees the people who love him." Demon-blue eyes solemn, Sailor said, "I can do that." It was a vow. "I can be that guy." "You already are." Ísa whispered. "You're my dream, Sailor." But Sailor shook his head. "You ain't seen nothing yet, spitfire. I'm going to court the hell out of you." After a meditative pause, he added, "Nakedness during said courting is optional but highly encouraged." He was wonderful. And he was hers.

What kind of regrets? For me, very few books cause tears, much less require a handkerchief, but Bronnie Ware’s 2012 book The Top Five Regrets of the Dying did both. Ware spent many years caring for those facing their own mortality. When she questioned the dying about any regrets they had or anything they would do differently, Bronnie found that common themes surfaced again and again. The five most common were these: I wish that I’d let myself be happier—too late they realized happiness is a choice; I wish I’d stayed in touch with my friends—too often they failed to give them the time and effort they deserved; I wish I’d had the courage to express my feelings—too frequently shut mouths and shuttered feelings weighed too heavy to handle; I wish I hadn’t worked so hard—too much time spent making a living over building a life caused too much remorse. As tough as these were, one stood out above them all. The most common regret was this: I wish I’d had the courage to live a life true to myself not the life others expected of me. Half-filled dreams and unfulfilled hopes: this was the number-one regret expressed by the dying. As Ware put it, “Most people had not honored even a half of their dreams and had to die knowing that it was due to choices they had made, or not made.” Bronnie Ware’s observations aren’t hers alone. At the conclusion of their exhaustive research, Gilovich and Medvec in 1994 wrote, “When people look back on their lives, it is the things they have not done that generate the greatest regret.... People’s actions may be troublesome initially; it is their inactions that plague them most with long-term feelings of regret.” Honoring our hopes and pursuing productive lives through faith in our purpose and priorities is the message from our elders. From the wisest position they’ll ever have comes their clearest message. No regrets. So make sure every day you do what matters most. When you know what matters most, everything makes sense. When you don’t know what matters most, anything makes sense. The best lives aren’t led this way.

Humans never outgrow their need to connect with others, nor should they, but mature, truly individual people are not controlled by these needs. Becoming such a separate being takes the whole of a childhood, which in our times stretches to at least the end of the teenage years and perhaps beyond. We need to release a child from preoccupation with attachment so he can pursue the natural agenda of independent maturation. The secret to doing so is to make sure that the child does not need to work to get his needs met for contact and closeness, to find his bearings, to orient. Children need to have their attachment needs satiated; only then can a shift of energy occur toward individuation, the process of becoming a truly individual person. Only then is the child freed to venture forward, to grow emotionally. Attachment hunger is very much like physical hunger. The need for food never goes away, just as the child's need for attachment never ends. As parents we free the child from the pursuit of physical nurturance. We assume responsibility for feeding the child as well as providing a sense of security about the provision. No matter how much food a child has at the moment, if there is no sense of confidence in the supply, getting food will continue to be the top priority. A child is not free to proceed with his learning and his life until the food issues are taken care of, and we parents do that as a matter of course. Our duty ought to be equally transparent to us in satisfying the child's attachment hunger. In his book On Becoming a Person, the psychotherapist Carl Rogers describes a warm, caring attitude for which he adopted the phrase unconditional positive regard because, he said, “It has no conditions of worth attached to it.” This is a caring, wrote Rogers, “which is not possessive, which demands no personal gratification. It is an atmosphere which simply demonstrates I care; not I care for you if you behave thus and so.” Rogers was summing up the qualities of a good therapist in relation to her/his clients. Substitute parent for therapist and child for client, and we have an eloquent description of what is needed in a parent-child relationship. Unconditional parental love is the indispensable nutrient for the child's healthy emotional growth. The first task is to create space in the child's heart for the certainty that she is precisely the person the parents want and love. She does not have to do anything or be any different to earn that love — in fact, she cannot do anything, since that love cannot be won or lost. It is not conditional. It is just there, regardless of which side the child is acting from — “good” or “bad.” The child can be ornery, unpleasant, whiny, uncooperative, and plain rude, and the parent still lets her feel loved. Ways have to be found to convey the unacceptability of certain behaviors without making the child herself feel unaccepted. She has to be able to bring her unrest, her least likable characteristics to the parent and still receive the parent's absolutely satisfying, security-inducing unconditional love. A child needs to experience enough security, enough unconditional love, for the required shift of energy to occur. It's as if the brain says, “Thank you very much, that is what we needed, and now we can get on with the real task of development, with becoming a separate being. I don't have to keep hunting for fuel; my tank has been refilled, so now I can get on the road again.” Nothing could be more important in the developmental scheme of things.

attachment is the first priority of living things. It is only when there is some release from this preoccupation that maturation can occur. In plants, the roots must first take hold for growth to commence and bearing fruit to become a possibility. For children, the ultimate agenda of becoming viable as a separate being can take over only when their needs are met for attachment, for nurturing contact, and for being able to depend on the relationship unconditionally. Few parents, and even fewer experts, understand this intuitively. “When I became a parent,” one thoughtful father who did understand said to me, “I saw that the world seemed absolutely convinced that you must form your children — actively form their characters rather than simply create an environment in which they can develop and thrive. Nobody seemed to get that if you give them the loving connection they need, they will flourish.” The key to activating maturation is to take care of the attachment needs of the child. To foster independence we must first invite dependence; to promote individuation we must provide a sense of belonging and unity; to help the child separate we must assume the responsibility for keeping the child close. We help a child let go by providing more contact and connection than he himself is seeking. When he asks for a hug, we give him a warmer one than he is giving us. We liberate children not by making them work for our love but by letting them rest in it. We help a child face the separation involved in going to sleep or going to school by satisfying his need for closeness. Thus the story of maturation is one of paradox: dependence and attachment foster independence and genuine separation. Attachment is the womb of maturation. Just as the biological womb gives birth to a separate being in the physical sense, attachment gives birth to a separate being in the psychological sense. Following physical birth, the developmental agenda is to form an emotional attachment wombfor the child from which he can be born once again as an autonomous individual, capable of functioning without being dominated by attachment drives.

Timing is something that none of us can seem to get quite right with relationships. We meet the person of our dreams the month before they leave to go study abroad. We form an incredibly close friendship with an attractive person who is already taken. One relationship ends because our partner isn’t ready to get serious and another ends because they’re getting serious too soon. “It would be perfect,” We moan to our friends, “If only this were five years from now/eight years sooner/some indistinct time in the future where all our problems would take care of themselves.” Timing seems to be the invariable third party in all of our relationships. And yet we never stop to consider why we let timing play such a drastic role in our lives. Timing is a bitch, yes. But it’s only a bitch if we let it be. Here’s a simple truth that I think we all need to face up to: the people we meet at the wrong time are actually just the wrong people. You never meet the right people at the wrong time because the right people are timeless. The right people make you want to throw away the plans you originally had for one and follow them into the hazy, unknown future without a glance backwards. The right people don’t make you hmm and haw about whether or not you want to be with them; you just know. You know that any adventure you had originally planned out for your future isn’t going to be half as incredible as the adventures you could have by their side. That no matter what you thought you wanted before, this is better. Everything is better since they came along. When you are with the right person, time falls away. You don’t worry about fitting them into your complicated schedule, because they become a part of that schedule. They become the backbone of it. Your happiness becomes your priority and so long as they are contributing to it, you can work around the rest. The right people don’t stand in the way of the things you once wanted and make you choose them over them. The right people encourage you: To try harder, dream bigger, do better. They bring out the most incredible parts of yourself and make you want to fight harder than ever before. The right people don’t impose limits on your time or your dreams or your abilities. They want to tackle those mountains with you, and they don’t care how much time it takes. With the right person, you have all of the time in the world. The truth is, when we pass someone up because the timing is wrong, what we are really saying is that we don’t care to spend our time on that person. There will never be a magical time when everything falls into place and fixes all our broken relationships. But there may someday be a person who makes the issue of timing irrelevant. Because when someone is right for us, we make the time to let them into our lives. And that kind of timing is always right.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

When I was growing up it was still acceptable—not to me but in social terms—to say that one was not interested in science and did not see the point in bothering with it. This is no longer the case. Let me be clear. I am not promoting the idea that all young people should grow up to be scientists. I do not see that as an ideal situation, as the world needs people with a wide variety of skills. But I am advocating that all young people should be familiar with and confident around scientific subjects, whatever they choose to do. They need to be scientifically literate, and inspired to engage with developments in science and technology in order to learn more. A world where only a tiny super-elite are capable of understanding advanced science and technology and its applications would be, to my mind, a dangerous and limited one. I seriously doubt whether long-range beneficial projects such as cleaning up the oceans or curing diseases in the developing world would be given priority. Worse, we could find that technology is used against us and that we might have no power to stop it. I don’t believe in boundaries, either for what we can do in our personal lives or for what life and intelligence can accomplish in our universe. We stand at a threshold of important discoveries in all areas of science. Without doubt, our world will change enormously in the next fifty years. We will find out what happened at the Big Bang. We will come to understand how life began on Earth. We may even discover whether life exists elsewhere in the universe. While the chances of communicating with an intelligent extra-terrestrial species may be slim, the importance of such a discovery means we must not give up trying. We will continue to explore our cosmic habitat, sending robots and humans into space. We cannot continue to look inwards at ourselves on a small and increasingly polluted and overcrowded planet. Through scientific endeavour and technological innovation, we must look outwards to the wider universe, while also striving to fix the problems on Earth. And I am optimistic that we will ultimately create viable habitats for the human race on other planets. We will transcend the Earth and learn to exist in space. This is not the end of the story, but just the beginning of what I hope will be billions of years of life flourishing in the cosmos. And one final point—we never really know where the next great scientific discovery will come from, nor who will make it. Opening up the thrill and wonder of scientific discovery, creating innovative and accessible ways to reach out to the widest young audience possible, greatly increases the chances of finding and inspiring the new Einstein. Wherever she might be. So remember to look up at the stars and not down at your feet. Try to make sense of what you see and wonder about what makes the universe exist. Be curious. And however difficult life may seem, there is always something you can do and succeed at. It matters that you don’t just give up. Unleash your imagination. Shape the future.

Everything we do and say will either underline or undermine our discipleship process. As long as there is one unsaved person on my campus or in my city, then my church is not big enough. One of the underlying principles of our discipleship strategy is that every believer can and should make disciples. When a discipleship process fails, many times the fatal flaw is that the definition of discipleship is either unclear, unbiblical, or not commonly shared by the leadership team. Write down what you love to do most, and then go do it with unbelievers. Whatever you love to do, turn it into an outreach. You have to formulate a system that is appropriate for your cultural setting. Writing your own program for making disciples takes time, prayer, and some trial and error—just as it did with us. Learn and incorporate ideas from other churches around the world, but only after modification to make sure the strategies make sense in our culture and community. Culture is changing so quickly that staying relevant requires our constant attention. If we allow ourselves to be distracted by focusing on the mechanics of our own efforts rather than our culture, we will become irrelevant almost overnight. The easiest and most common way to fail at discipleship is to import a model or copy a method that worked somewhere else without first understanding the values that create a healthy discipleship culture. Principles and process are much more important than material, models, and methods. The church is an organization that exists for its nonmembers. Christianity does not promise a storm-free life. However, if we build our lives on biblical foundations, the storms of life will not destroy us. We cannot have lives that are storm-free, but we can become storm-proof. Just as we have to figure out the most effective way to engage our community for Christ, we also have to figure out the most effective way to establish spiritual foundations in each unique context. There is really only one biblical foundation we can build our lives on, and that is the Lord Jesus Christ. Pastors, teachers, and church staff believe their primary role is to serve as mentors. Their task is to equip every believer for the work of the ministry. It is not to do all the ministry, but to equip all the people to do it. Their top priority is to equip disciples to do ministry and to make disciples. Do you spend more time ministering to people or preparing people to minister? No matter what your church responsibilities are, you can prepare others for the same ministry. Insecurity in leadership is a deadly thing that will destroy any organization. It drives pastors and presidents to defensive positions, protecting their authority or exercising it simply to show who is the boss. Disciple-making is a process that systematically moves people toward Christ and spiritual maturity; it is not a bunch of randomly disconnected church activities. In the context of church leadership, one of the greatest and most important applications of faith is to trust the Holy Spirit to work in and through those you are leading. Without confidence that the Holy Spirit is in control, there is no empowering, no shared leadership, and, as a consequence, no multiplication.

Today we place lots of emphasis on increasing racial diversity in our churches. That’s a good thing. It’s needed. But there’s more to having a genuinely mosaic church than just racial and socioeconomic diversity. We also have to learn to work through the passionate and mutually exclusive opinions that we have in the realms of politics, theology, and ministry priorities. The world is watching to see if our modern-day Simon the Zealots and Matthew the tax collectors can learn to get along for the sake of the Lord Jesus. If not, we shouldn’t be surprised if it no longer listens to us. Jesus warned us that people would have a hard time believing that he was the Son of God and that we were his followers if we couldn’t get along. Whenever we fail to play nice in the sandbox, we give people on the outside good reason to write us off, shake their heads in disgust, and ask, “What kind of Father would have a family like that?”1 BEARING WITH ONE ANOTHER To create and maintain the kind of unity that exalts Jesus as Lord of all, we have to learn what it means to genuinely bear with one another. I fear that for lots of Christians today, bearing with one another is nothing more than a cliché, a verse to be memorized but not a command to obey.2 By definition, bearing with one another is an act of selfless obedience. It means dying to self and overlooking things I’d rather not overlook. It means working out real and deep differences and disagreements. It means offering to others the same grace, mercy, and patience when they are dead wrong as Jesus offers to me when I’m dead wrong. As I’ve said before, I’m not talking about overlooking heresy, embracing a different gospel, or ignoring high-handed sin. But I am talking about agreeing to disagree on matters of substance and things we feel passionate about. If we overlook only the little stuff, we aren’t bearing with one another. We’re just showing common courtesy.

The discords of our experience--delight in change, fear of change; the death of the individual and the survival of the species, the pains and pleasures of love, the knowledge of light and dark, the extinction and the perpetuity of empires--these were Spenser's subject; and they could not be treated without this third thing, a kind of time between time and eternity. He does not make it easy to extract philosophical notions from his text; but that he is concerned with the time-defeating aevum and uses it as a concord-fiction, I have no doubt. 'The seeds of knowledge,' as Descartes observed, 'are within us like fire in flint; philosophers educe them by reason, but the poets strike them forth by imagination, and they shine the more clearly.' We leave behind the philosophical statements, with their pursuit of logical consequences and distinctions, for a free, self-delighting inventiveness, a new imagining of the problems. Spenser used something like the Augustinian seminal reasons; he was probably not concerned about later arguments against them, finer discriminations. He does not tackle the questions, in the Garden cantos, of concreation, but carelessly--from a philosophical point of view--gives matter chronological priority. The point that creation necessitates mutability he may have found in Augustine, or merely noticed for himself, without wondering how it could be both that and a consequence of the Fall; it was an essential feature of one's experience of the world, and so were all the arguments, precise or not, about it. Now one of the differences between doing philosophy and writing poetry is that in the former activity you defeat your object if you imitate the confusion inherent in an unsystematic view of your subject, whereas in the second you must in some measure imitate what is extreme and scattering bright, or else lose touch with that feeling of bright confusion. Thus the schoolmen struggled, when they discussed God, for a pure idea of simplicity, which became for them a very complex but still rational issue: for example, an angel is less simple than God but simpler than man, because a species is less simple than pure being but simpler than an individual. But when a poet discusses such matters, as in say 'Air and Angels,' he is making some human point, in fact he is making something which is, rather than discusses, an angel--something simple that grows subtle in the hands of commentators. This is why we cannot say the Garden of Adonis is wrong as the Faculty of Paris could say the Averroists were wrong. And Donne's conclusion is more a joke about women than a truth about angels. Spenser, though his understanding of the expression was doubtless inferior to that of St. Thomas, made in the Garden stanzas something 'more simple' than any section of the Summa. It was also more sensuous and more passionate. Milton used the word in his formula as Aquinas used it of angels; poetry is more simple, and accordingly more difficult to talk about, even though there are in poetry ideas which may be labelled 'philosophical.

A world where only a tiny super-elite are capable of understanding advanced science and technology and its applications would be, to my mind, a dangerous and limited one. I seriously doubt whether long-range beneficial projects such as cleaning up the oceans or curing diseases in the developing world would be given priority. Worse, we could find that technology is used against us and that we might have no power to stop it. I don’t believe in boundaries, either for what we can do in our personal lives or for what life and intelligence can accomplish in our universe. We stand at a threshold of important discoveries in all areas of science. Without doubt, our world will change enormously in the next fifty years. We will find out what happened at the Big Bang. We will come to understand how life began on Earth. We may even discover whether life exists elsewhere in the universe. While the chances of communicating with an intelligent extra-terrestrial species may be slim, the importance of such a discovery means we must not give up trying. We will continue to explore our cosmic habitat, sending robots and humans into space. We cannot continue to look inwards at ourselves on a small and increasingly polluted and overcrowded planet. Through scientific endeavour and technological innovation, we must look outwards to the wider universe, while also striving to fix the problems on Earth. And I am optimistic that we will ultimately create viable habitats for the human race on other planets. We will transcend the Earth and learn to exist in space. This is not the end of the story, but just the beginning of what I hope will be billions of years of life flourishing in the cosmos. And one final point—we never really know where the next great scientific discovery will come from, nor who will make it. Opening up the thrill and wonder of scientific discovery, creating innovative and accessible ways to reach out to the widest young audience possible, greatly increases the chances of finding and inspiring the new Einstein. Wherever she might be. So remember to look up at the stars and not down at your feet. Try to make sense of what you see and wonder about what makes the universe exist. Be curious. And however difficult life may seem, there is always something you can do and succeed at. It matters that you don’t just give up. Unleash your imagination. Shape the future.