Power Book 3 Quotes

No matter how old you are now. You are never too young or too old for success or going after what you want. Here’s a short list of people who accomplished great things at different ages 1) Helen Keller, at the age of 19 months, became deaf and blind. But that didn’t stop her. She was the first deaf and blind person to earn a Bachelor of Arts degree. 2) Mozart was already competent on keyboard and violin; he composed from the age of 5. 3) Shirley Temple was 6 when she became a movie star on “Bright Eyes.” 4) Anne Frank was 12 when she wrote the diary of Anne Frank. 5) Magnus Carlsen became a chess Grandmaster at the age of 13. 6) Nadia Comăneci was a gymnast from Romania that scored seven perfect 10.0 and won three gold medals at the Olympics at age 14. 7) Tenzin Gyatso was formally recognized as the 14th Dalai Lama in November 1950, at the age of 15. 8) Pele, a soccer superstar, was 17 years old when he won the world cup in 1958 with Brazil. 9) Elvis was a superstar by age 19. 10) John Lennon was 20 years and Paul Mcartney was 18 when the Beatles had their first concert in 1961. 11) Jesse Owens was 22 when he won 4 gold medals in Berlin 1936. 12) Beethoven was a piano virtuoso by age 23 13) Issac Newton wrote Philosophiæ Naturalis Principia Mathematica at age 24 14) Roger Bannister was 25 when he broke the 4 minute mile record 15) Albert Einstein was 26 when he wrote the theory of relativity 16) Lance E. Armstrong was 27 when he won the tour de France 17) Michelangelo created two of the greatest sculptures “David” and “Pieta” by age 28 18) Alexander the Great, by age 29, had created one of the largest empires of the ancient world 19) J.K. Rowling was 30 years old when she finished the first manuscript of Harry Potter 20) Amelia Earhart was 31 years old when she became the first woman to fly solo across the Atlantic Ocean 21) Oprah was 32 when she started her talk show, which has become the highest-rated program of its kind 22) Edmund Hillary was 33 when he became the first man to reach Mount Everest 23) Martin Luther King Jr. was 34 when he wrote the speech “I Have a Dream." 24) Marie Curie was 35 years old when she got nominated for a Nobel Prize in Physics 25) The Wright brothers, Orville (32) and Wilbur (36) invented and built the world's first successful airplane and making the first controlled, powered and sustained heavier-than-air human flight 26) Vincent Van Gogh was 37 when he died virtually unknown, yet his paintings today are worth millions. 27) Neil Armstrong was 38 when he became the first man to set foot on the moon. 28) Mark Twain was 40 when he wrote "The Adventures of Tom Sawyer", and 49 years old when he wrote "Adventures of Huckleberry Finn" 29) Christopher Columbus was 41 when he discovered the Americas 30) Rosa Parks was 42 when she refused to obey the bus driver’s order to give up her seat to make room for a white passenger 31) John F. Kennedy was 43 years old when he became President of the United States 32) Henry Ford Was 45 when the Ford T came out. 33) Suzanne Collins was 46 when she wrote "The Hunger Games" 34) Charles Darwin was 50 years old when his book On the Origin of Species came out. 35) Leonardo Da Vinci was 51 years old when he painted the Mona Lisa. 36) Abraham Lincoln was 52 when he became president. 37) Ray Kroc Was 53 when he bought the McDonalds Franchise and took it to unprecedented levels. 38) Dr. Seuss was 54 when he wrote "The Cat in the Hat". 40) Chesley "Sully" Sullenberger III was 57 years old when he successfully ditched US Airways Flight 1549 in the Hudson River in 2009. All of the 155 passengers aboard the aircraft survived 41) Colonel Harland Sanders was 61 when he started the KFC Franchise 42) J.R.R Tolkien was 62 when the Lord of the Ring books came out 43) Ronald Reagan was 69 when he became President of the US 44) Jack Lalane at age 70 handcuffed, shackled, towed 70 rowboats 45) Nelson Mandela was 76 when he became President

you can not fully read a book without being alone. But through this very solitude you become intimately involved with people whom you might never have met otherwise, either because they have been dead for centuries or because they spoke languages you cannot understand. And, nonetheless, they have become your closest friends, your wisest advisors, the wizards that hypnotize you, the lovers you have always dreamed of. -Antonio munoz molinas, "the power of the pen

This book will prove the following ten facts: 1. A Goon is a being who melts into the foreground and sticks there. 2. Pigs have wings, making them hard to catch. 3. All power corrupts, but we need electricity. 4. When an irresistible force meets an immovable object, the result is a family fight. 5. Music does not always sooth the troubled beast. 6. An Englishman's home is his castle. 7. The female of the species is more deadly than the male. 8. One black eye deserves another. 9. Space is the final frontier, and so is the sewage farm. 10. It pays to increase your word power.

Note and Quote to Self – What you think, say and do! Your life mainly consists of 3 things! What you think, What you say and What you do! So always be very conscious of what you are co-creating!

With knot of one, the spell's begun. With knot of two, the spell be true. With knot of three, the spell is free. With knot of four, the power is stored. With knot of five, this spell will thrive. With knot of six, this spell I fix. With knot of seven, the spell will waken. With knot of eight, the spell will wait. With knot of nine, the spell is mine. With knot of ten, it begins again.

When you stop thinking others have power you do not, you will be formidable,

How could you miss it? Just the sound of her voice makes my chest feel tight, my face gets hot and my mouth goes dry whenever she's near. It's getting so bad, all I have to do is see her and I'm already thinking, 'What does she want? What can I do for her?' She's got some power over me, there's no question, and what else could it be? ~Razo

The lack of magic is what leads humans to fantasize in the first place. And Alyssa, what a wonderfully powerful force an imagination can be.

To care about words, to have a stake in what is written, to believe in the power of books - this overwhelms the rest, and beside it one's life becomes very small.

Daja doesn't exactly need to be tested on whether she's honorable or not." "Doesn't she? Don't all of you? This is your first taste of the things which may come from your being powerful mages. People will offer you gold, status, even love. I want to know how you will react. If want to know if your teachers will release greedy, thoughtless monsters into the world.

[...] "I recall what you said to me once," Will went on. "That words have the power to change us. Your words have changed me, Tess; they have made me a better man than I would have been otherwise. Life is a book, and there are a thousand pages I have not read. I would read them together with you, as many as I can, before I die -

A flood of tenderness and affection, gentle, yet powerful enough to swallow entire cities whole. Familiar, but magnified. Known, but intense. The sort of love you read about in books.

I finally tracked down Derek. He was alone in the library, thumbing through a book. "Found you." I said on a sigh of relief. He turned. His lips curved in a quarter smile, gaze softening in a way that did something to my insides, made me pull up short, momentarily forgetting why I was there. "I-Is Simon around?" He blinked, then turned back to the shelf. "He's upstairs. He's really pissed about Andrew so that's probably that safest place for him until we're ready to go, or he'll say something to him we don't want said. You need him?" "Actually, m-maybe I should show you first." He glanced over his shoulder, frowning. "We found something." " Oh." He paused, like he was mentally shifting gears, then nodded and followed me out.

Words are so powerful. It can win wars, create kings, and sustain civilizations. - Wordwick Games by Kailin Gow

I would write you into immortality. I would trap you in ink and wear the pages next to my skin until they fell apart. Kiss me until I know you. Kiss me until you know me, unmake me, and love me anyway.

This is a feeling that you had, Quentin, she said. Once, a very long time ago. A rare one. This is how you felt when you were eight years old, and you opened one of the Fillory books for the first time, and you felt awe and joy and hope and longing all at once. You felt them very strongly, Quentin. You dreamed of Fillory then, with a power and an innocence that not many people ever experience. That's where all this began for you. You wanted the world to be better than it was.

These bits of paper are covered with lies. They poison your minds. And so long as they exist, you cannot hope to see the world as it truly is.(...)You turn to them for answers and salvation. (...) You rely more upon them than upon yourselves. This makes you weak and stupid. You trust in words. Drops of ink. Do you ever stop to think of who put them there? Or why? No. You simply accept their words without question. And what if those words speak falsely, as they often do? This is dangerous.

Never listen to fools who dis Jane Eyre as being a story about a girl who gets her mean man. This is a character who gets what she wants and lives on her own terms by having moral fortitude, intelligence, courage, imagination and a will of iron. And that is one hell of a checklist. Imagine Charlotte Brontë writing this book in 1847. What a powerful story for women living at that time!

The fascination exerted by one human being over another is not what he emits of his personality at the present instant of encounter but a summation of his entire being which gives off this powerful drug capturing the fancy and attachment.

Why do you think the Bible has survived thousands of years of tumultuous history Why is it still here Is it because its stories are such compelling reading Of course not...but there is a reason. There is a reason Christian monks spend lifetimes attempting to decipher the Bible. There is a reason that Jewish mystics and Kabbalists pore over the Old Testament. And that reason Robert is that there exist powerful secrets hidden in the pages of this ancient book...a vast collection of untapped wisdom waiting to be unveiled.

The magic beauty of simultaneity, to see the loved one rushing toward you at the same moment you are rushing toward him, the magic power of meeting, exactly at midnight to achieve union, the illusion of one common rhythm achieved by overcoming obstacles, deserting friends, breaking other bonds - all this was soon dissolved by his laziness, by his habit of missing every moment, of never keeping his word, of living perversely in a state of chaos, of swimming more naturally in a sea of failed intentions, broken promises, and aborted wishes

Let us define our terms. A woman who writes her lover four letters a day is not a graphomaniac, she is simply a woman in love. But my friend who xeroxes his love letters so he can publish them someday--my friend is a graphomaniac. Graphomania is not a desire to write letters, diaries, or family chronicles (to write for oneself or one's immediate family); it is a desire to write books (to have a public of unknown readers). In this sense the taxi driver and Goethe share the same passion. What distinguishes Goethe from the taxi driver is the result of the passion, not the passion itself. "Graphomania (an obsession with writing books) takes on the proportions of a mass epidemic whenever a society develops to the point where it can provide three basic conditions: 1. a high degree of general well-being to enable people to devote their energies to useless activities; 2. an advanced state of social atomization and the resultant general feeling of the isolation of the individual; 3. a radical absence of significant social change in the internal development of the nation. (In this connection I find it symptomatic that in France, a country where nothing really happens, the percentage of writers is twenty-one times higher than in Israel. Bibi [character from the book] was absolutely right when she claimed never to have experienced anything from the outside. It is this absence of content, this void, that powers the moter driving her to write). "But the effect transmits a kind of flashback to the cause. If general isolation causes graphomania, mass graphomania itself reinforces and aggravates the feeling of general isolation. The invention of printing originally promoted mutual understanding. In the era of graphomania the writing of books has the opposite effect: everyone surrounds himself with his own writings as with a wall of mirrors cutting off all voices from without.

Somewhere along the line people reduce themselves to numbers in a ledger, and at that point you’re truly damned. It’s a rather concise definition of power – when you no longer need to look at the names.

Love is the most powerful force on earth. The end of fear is where love begins. Then nothing can overcome you.

A man possessing power must act decisively, Ganoes Paran. Else it trickle away through his fingers.

You call us book lovers, and it's true. We are. And so are you, at heart. You believe in the power of them to change the world.

Ross said, “Ask me if I’ve been paid for it.” “Ask? I only have to look at you. Men would bankrupt themselves.

As I write this, we are in an especially divisive era in American politics. There are questions about who holds power, who abuses it, who profits from it, and at what cost to our democracy. It is a time of questions about what makes us American, of shifting identities, inclusion and exclusion, protest, civil and human rights, the strength of our compassion versus the weakness of our fears, and the seductive lure of a mythic "great" past that never was versus the need for the consciousness and responsibility necessary if we are truly to live up to the rich promise of "We the People." We are a country built by immigrants, dreams, daring, and opportunity. We are a country built by the horrors of slavery and genocide, the injustice of racism and exclusion. These realities exist side by side. It is our past and present. The future is unwritten. This is a book about ghosts. For we live in a haunted house.

The room smelled of books, that subtle smell which to some is stuffy and to others intoxicating, and it was silent.

don’t quit a good job over a bad relationship. Never give any man that much power.

26 Thought-Provoking Questions: 1. if you could own any single object that you don't have now, what would it be? 2. if you could have one superpower, what would it be? 3. if you could meet anyone in history, who would you choose and what would you ask them? 4. if you could add one person to your family, who would it be? 5. if you could be best friends with anyone in the world, who would you pick? 6. if you could change anything about your face, what would it be 7. if you could change anything about your parents, what would it be? 8. if you could fast-forward your life, how old would you want to be and why? 9. what is the one object you own that matters more to you than anything else? 10. what is the one thing in the world that you are most afraid of? 11. if you could go to school in a foreign country, which one would you pick? 12. if you had the power to drop any course from your curriculum, what would it be? 13. if you caught your best friend stealing from you, what would you do? 14. if you had a chance to spend a million dollars on anything but yourself, how would you spend it? 15. if you could look like anyone you wanted, who would that be? 16. if you were a member of the opposite sex, who would you want to look like? 17. if you could change your first name, what name would you chose? 18. what's the best thing about being a teen? 19. what's the worst? 20. if someone you like asked you out on a date, but your best friend had a crush on this person, what would you do? 21. what is the worst day of the week? 22. if you had to change places with one of your friends, who would you chose? 23. if you could be any sports hero, who would you like to be? 24. what's the one thing you've done in your life that you wish you could do over differently? 25. what would you do if you found a dollar in the street? what if you found $100? $10,000? 26. if you had a chance to star in any movie, who would you want as a costar?

Tears flooded her eyes and her heart beat heavily, but she knew it would be all right, because she knew that in the end the kind of power that was in these Books would never let her down.

Sometimes people feel they need to control everything, as if they could! Matters of life and death are out of your hands. The more you come to realize this, the harder you try to prove that you can control SOMETHING, anything. All you can really control is your response to what happens. You cannot control matters of life or death and because of this you are not accountable. You cannot be held liable for anything that you have no power over. Guilt, shame and blame make no sense when circumstances are beyond your control.

Everything we do in life is creating everything that’s coming. Our thoughts and our words become things manifest in our lives. Each time my Master sent me to the right place at the right time.

Words are very powerful. They live on forever and they can be shared again and again. Each one of us may find something different within them, but they have the power to truly guide us and impact us in our lives.

Fear.’ My mother had warned me of its power, but I had misunderstood, as children often do. I’d thought it was the fear of others that I needed to guard against, but it was my own terror. Because of that misunderstanding, I’d let the fear take root inside me until it clouded my thoughts and affected how I saw the world. Fear

Will looked down at himself, at the knife at his feet, and remembered the knife he had buried at the base of the tree on the Shrewsbury-Welshpool road, stained with his blood and Jem’s. “All my life, since I came to the Institute, you were the mirror of my soul. I saw the good in me in you. In your eyes alone I found grace. When you are gone from me, who will see me like that?” There was a silence then. Jem stood as still as a statue. With his gaze Will searched for, and found, the parabatai rune on Jem’s shoulder; like his own, it had faded to a pale white. At last Jem spoke. The cool remoteness had left his voice. Will breathed in hard, remembering how much that voice had shaped the years of his growing up, its steady kindness a lighthouse beacon in the dark. “Have faith in yourself. You can be your own mirror.” “That words have the power to change us. Your words have changed me, Tess; they have made me a better man than I would have been otherwise. Life is a book, and there are a thousand pages I have not yet read. I would read them together with you, as many as I can, before I die—

One thing being crowned a queen in Wonderland has taught me: Power is impotent unless it's cultivated with risks.

No matter what your outer circumstances are, your point of power is in the present, and it is from this present moment that you create.

I want to kiss you until your mouth forgets it exists for any reason but to let me taste it. I want to kiss you so well, and so long, that every narrator in your books will crawl off their pages and die from sheer jealousy

Wise Blood has reached the age of ten and is still alive. My critical powers are just sufficient to determine this, and I am gratified to be able to say it. The book was written with zest and, if possible, it should be read that way. It is a comic novel about a Christian malgré lui, and as such, very serious, for all comic novels that are any good must be about matters of life and death. Wise Blood was written by an author congenitally innocent of theory, but one with certain preoccupations. That belief in Christ is to some a matter of life and death has been a stumbling block for some readers who would prefer to think it a matter of no great consequence. For them, Hazel Motes's integrity lies in his trying with such vigor to get rid of the ragged figure who moves from tree to tree in the back of his mind. For the author, Hazel's integrity lies in his not being able to do so. Does one's integrity ever lie in what he is not able to do? I think that usually it does, for free will does not mean one will, but many wills conflicting in one man. Freedom cannot be conceived simply. It is a mystery and one which a novel, even a comic novel, can only be asked to deepen. (Preface to second edition, 1962)

I recall what you said to me once-Will went on- that words have the power to change us. Your words have changed me, Tess; They have made me a better man than i would have been otherwise. Life is a book, and there are a thousand pages i have not yet read. I would read them together with you, as many as i can, before i die

If intellectual greatness, apart from any higher consideration, is worthy of honor, then our homage is due to Satan, whose intellectual power no man has ever equaled. But when perverted to self-serving, the greater the gift, the greater curse it becomes. It is moral worth that God values. Love and purity are the attributes He prizes most.

Last of all, this book owes perhaps its biggest debt to the ultimate models for Kira and Heron and every other awesome girl in the Partials series: my two daughters. May you always have heroines to inspire you, role models to look up to, and the freedom and courage to make your own choices, no matter how simple or scary or hard or eternal they may be.

Molotov explained how that book, should one be foolish enough to open it, gave the power to read things and creatures out of any book in the world.

My son, forget not my law; but let thine heart keep my commandments: for length of days, and long life, and peace, shall they add to thee. PROVERBS 3:1–2

The one villain that kept me awake for days when I saw it as a kid. You want a fight? Then, as she put it, fight all the powers of hell.

He’d ripped his power from the very sky for her.

I understand now," he murmurs. "Why the power seduced you. With just a turn of my hand I can create, kill, maim, and heal." There's a dreamlike quality to his movements and words, as if he's in a trance. Blinking, he drops his arm to his side again. "No one can ever make me, or anyone I care about, a victim again. This place isn't hell. It's heaven. And I... I am a god.

You are not your past,” Kyra continued. “You are your future. Horrible things happen to us not to trap us in the past, but to help us decide on our future. They make us stronger. They teach us we have more power than we knew. They show us how strong we are. The question is: what will you choose to do with that strength?

Books are full of words and they are the most influential tools in the world. These seemingly innocent things strung together by letters have the power to ignite ideas, to spark a dying motivation, to fuel a passion.

The extraordinary dedication of the young Mozart, under the guidance of his father, is perhaps most powerfully articulated by Michael Howe, a psychologist at the University of Exeter, in his book Genius Explained. He estimates that Mozart had clocked up an eye-watering 3,500 hours of practice even before his sixth birthday.

Skippy, you're the smartest being in the galaxy, right?" "Yup, as far as both of us know." "Great, because I do not understand women. Human women. Can you give me some insight? Help a brother out?" Skippy sighed. Or imitated a sigh, it was convincing. "Joe, I have studied all the literature about human female psychology, read all the books written by and for women, downloaded every blog, every Instagram or Pinterest post, watched every program on the Lifetime channel, listened in on conversations between women, and have chatted online with billions of your females. With all of my processing power, over the equivalent of millions of years of analysis, I have come to one simple conclusion about human females." "And what's that?" I asked eagerly. "Bitches be crazy.

When I say I will never leave you nor forsake you, I am not making up some white man's words that mean nothing, I am repeating holy, sacred words that are in that book. Those words have power. I want to teach you the power of those words. For me to ignore my Holy Scriptures and walk away from you, or to take a child from you as your father did your mother, would mean to me that I had lied to my God. I would accept death before I would leave you after making such a holy promise.

Fear had also choked out any desire to work magic. It had been my crutch and my cloak, keeping me from exercising my power. Fear had sheltered me from the curiosity of others and provided an oubliette where I could forget who I really was: a witch. I’d

She told Everra that he had given her and Sallo the soul's hunger for books and thoughts, and must not deprive them now that Sallo was starving among the inanities of the silk rooms and she among the pomposities of merchants and the illiteracy of politicians.

I hated that—when men, particularly powerful men, changed the subject to something frivolous and flattering when a woman asked a tough question. It was such casual sexism it almost went unnoticed, and if you complained, you were labeled humorless and, god forbid, unsexy.

Denying or attempting to utterly control emotion, Revan felt, was a fool’s game. Jealousy was actually the result of ill-prepared Jedi being overwhelmed by feelings they had never learned to face. Revan believed Jedi could be taught to use positive emotions like love and happiness to strengthen their connection to the Force in the same way that hatred and anger gave power to those who followed the dark side.

See then how He returns, not in actual flesh and blood, but, as I have said, building the road of His doctrine, with His power, which road cannot be destroyed or taken away from him who wishes to follow it, because it is firm and stable, and proceeds from Me, who am immovable.

The government under which Jesus lived was corrupt and oppressive; on every hand were crying abuses,—extortion, intolerance, and grinding cruelty. Yet the Saviour attempted no civil reforms. He attacked no national abuses, nor condemned the national enemies. He did not interfere with the authority or administration of those in power. He who was our example kept aloof from earthly governments. Not because He was indifferent to the woes of men, but because the remedy did not lie in merely human and external measures. To be efficient, the cure must reach men

When she looks at my photo she thinks she is looking at me but she knows that I am also looking at her. When she dreams of me she knows that I am dreaming of her too. People who can see things from other points of view can understand this better than most. We always go where we think your attention goes. We know you are looking into our eyes because that is where the power is, even in a photo. The eyes are where the eternal fire of the soul resides. So the next time you look at a photo of your best friend, put yourself in their shoes and see how beautiful you are!

In the modern world it is not bricks and roads, cannon and swords that define power. No; it is paper. Books of law, deeds of ownership, writs of forbiddance and permission. Titles of lordship, directives of the king's sub-Ministry for Associated Trade. Memoranda from that last desk alone could sink and shake kingdoms, decide the fates of thousands across the sea. Ink runs thicker than blood. Paper: more powerful than an army or the pox.

We think of agents, traffickers and facilitators as the worst abusers of refugees, but when they set out to extort from their clients, when they cheat them or dispatch them to their deaths, they are only enacting an entrepreneurial version of the disdain which refugees suffer at the hands of far more powerful enemies – those who terrorise them and those who are determined to keep them at arm’s length. Human traffickers are simply vectors of the contempt which exists at the two poles of the asylum seeker’s journey; they take their cue from the attitudes of warlords and dictators, on the one hand, and, on the other, of wealthy states whose citizens have learned to think of generosity as a vice. [from the London Review of Books Vol. 22 No. 3 · 3 February 2000]

Well then, take this thought with you for the dark hours to come: It is a ludicrous fiction that love conquers all, but it can, in fact, conquer quite a lot. I am Iason of the Blood, Knight of Arthur, King of the Britons, reborn into dark service in the year of Our Lord five hundred and sixty. My power is vast, and for none to arrogate but by my will and decree. My services are engaged, Selina. Tell me what you need to ease your pain in this, and it is yours.

This is a book, and a book is a world, and words are the seeds in which meanings are curled. Pages of oceans and margins of land are civilizations you hold in the palm or your hand. But look at your world and your life seems to shrink, to cities of paper and seas made of ink. Do you know who you are, or have you been misled? Are you the reader, or are you the read? This is a word, and a word is a spell - a promise to keep or a secret to tell. Controlling the word means the power to frame how the ages of history remember you name. Are you hero or villain? A savior or spy? Some titles are lovely. Some titles are lies. You can claim who you are, now that you've found your voice. But those who are chosen will not have a choice. This is a story as vast as the sea, but on its waters, you'll never be free. No matter your course, your future is set, and destiny laughs as she tightens the net. Words to Kelannans are breath on a glass, but if it is written, it will come to pass. Is your sight growing clearer, the closer you look? The Book is a world, for the world is a book.

The word VALUE, it is to be observed, has two different meanings, and sometimes expresses the utility of some particular object, and sometimes the power of purchasing other goods which the possession of that object conveys. The one may be called 'value in use;' the other, 'value in exchange.' The things which have the greatest value in use have frequently little or no value in exchange; and, on the contrary, those which have the greatest value in exchange have frequently little or no value in use. Nothing is more useful than water; but it will purchase scarce any thing; scarce any thing can be had in exchange for it. A diamond, on the contrary, has scarce any value in use; but a very great quantity of other goods.

Since Douglas died he has come to mind with astonishing frequency, which seems to be the experience of many who were close to him. His presence is still remarkably powerful nearly a year after his death, and I can’t help thinking he had a hand in the amazing ease with which this book came together. I know he would have keenly wanted you to enjoy it, and I hope you will.

Remember then: there is only one time that is important-- Now! It is the most important time because it is the only time when we have any power. The most necessary man is he with whom you are, for no man knows whether he will ever have dealings with any one else: and the most important affair is, to do him good, because for that purpose alone was man sent into this life!

“I could use the fresh air. I think that put my brain to sleep.” She pointed at the text as if it was a piece of rotten meat. “Physics?” I said. “You must need a more advanced text.” “No, it’s just boring.” I picked the book up and double checked the title, to make sure I hadn’t misidentified the subject. “Boring?” I said. “How can physics be …?” I looked up to see she’d already left the room. Simon pointed at the text, grinned and faked a yawn. “Hold on,” I said, striding after her. “Physics is not boring. Maybe you just need me to explain it better. Chloe? Chloe!”

He taught all to look upon themselves as endowed with precious talents, which if rightly employed would secure for them eternal riches. He weeded all vanity from life, and by His own example taught that every moment of time is fraught with eternal results; that it is to be cherished as a treasure, and to be employed for holy purposes. He passed by no human being as worthless, but sought to apply the saving remedy to every soul. In whatever company He found Himself, He presented a lesson that was appropriate to the time and the circumstances. He sought to inspire with hope the most rough and unpromising, setting before them the assurance that they might become blameless and harmless, attaining such a character as would make them manifest as the children of God. Often He met those who had drifted under Satan’s control, and who had no power to break from his snare. To such a one, discouraged, sick, tempted, and fallen, Jesus would speak words of tenderest pity, words that were needed and could be understood.

Sleepy, I kissed the juncture of his collarbone, and we said goodnight as my heart ached the way it normally did with the power of what I felt. All combined, it was a magnificent feeling. But it was also a little inexplicable. Somehow, it worried me, the intensity of that feeling. The fear beneath it.” Excerpt From: Nicolaie, Alexandra. “Sublimation.” iBooks. This material may be protected by copyright.

The patron god of the library is the one who needs it, who claims the necessity of a place of stories and souls and is willing to build it. Sometimes that's the librarians and curators, sometimes that's the storytellers, but sometimes? Sometimes it's just you. You, the reader, who found your wild and winding way to the pages. You have a library inside you, do you not? Stories, told and untold. That is the power of gods.

But then twitching nervously in the presence of a librarian wasn't an uncommon response—librarians, like ministers of religion, and poets, and people with serious mental health disorders, can make people nervous. Librarians possess a kind of occult power, an aura. They could silence people with just a glance. At least, they did in Israel's fantasies. In Israel's fantasies, librarians were mild-mannered superheroes, with extrasensory perceptions and a highly developed sense of responsibility who demanded respect from everyone they met. In reality, Israel couldn't silence even Mrs Onions on her mobile phone when she was disturbing other readers.

In his 2007 book Farewell to Alms, the Scottish-American economist Gregory Clark points out that we can learn a thing or two about our future job prospects by comparing notes with our equine friends. Imagine two horses looking at an early automobile in the year 1900 and pondering their future. “I’m worried about technological unemployment.” “Neigh, neigh, don’t be a Luddite: our ancestors said the same thing when steam engines took our industry jobs and trains took our jobs pulling stage coaches. But we have more jobs than ever today, and they’re better too: I’d much rather pull a light carriage through town than spend all day walking in circles to power a stupid mine-shaft pump.” “But what if this internal combustion engine thing really takes off?” “I’m sure there’ll be new new jobs for horses that we haven’t yet imagined. That’s what’s always happened before, like with the invention of the wheel and the plow.

This is a feeling that you had, Quentin,' she said. 'Once, a very long time ago. A rare one. This is how you felt when you were eight years old, and you opened one of the Fillory books for the first time, and you felt awe and joy and hope and longing all at once. You felt them very strongly, Quentin. You dreamed of Fillory then, with a power and an innocence that not many ever experience. That's where all this began for you. You wanted the world to be better than it was.

everyone was filled with awe, and many wonders and miraculous signs were done by the apostles” (Acts 2:42). The disciples’ prayers resulted in their receiving the baptism of the Holy Spirit, and their working wonders and signs to God’s glory, just as Jesus had done. Later, we see that the disciples continued to follow the lifestyle of prayer that Jesus had demonstrated for them. They declared, “We…will give our attention to prayer and the ministry of the word” (Acts 6:3–4). The entire book of Acts describes how they continued the ministry of Jesus through prayer and the power of the Holy Spirit. They learned the secret to Jesus’ effectiveness in ministry. Now that you have learned the same secret, what will you do with it?

The spell is at its strongest in the center of the room,” I added. “So whatever you want to hold, you wanna put it as close to dead center as you can.” “You must’ve been awesome at Memory as a kid,” Archer mused. I shrugged. “When you’re perusing a book full of the most powerful dark magic ever, you pay attention.” Our gazes fell to the center of the room, where there was nothing but one of the cellar’s bazillion shelves. And under that shelf, drag marks in the dirt. We both moved to either end of the shelf. It took a minute (and a couple of impolite words from both of us), but we managed to move it several feet over. Then we stood there, breathing hard and sweating a little, and stared at the trap door in the floor. “Whatever’s down there,” Archer said after a moment, “it’s hard core enough that Casnoff went to all this trouble to hold it. Are you sure you want to do this, Mercer?” “Of course I don’t,” I said, grabbing the iron ring affixed to the trap door. “But I’m gonna.” I yanked at the ring, and the door came up easily. Cool air, smelling faintly of dirt and decay, wafted up. A metal ladder was bolted to the side of the opening, and I counted ten rungs before it disappeared into the blackness below. Archer made a move to stop into the hole, but I stopped him. “I’ll go down first. You’ll just look up my skirt if I go after you.” “Sophie-“ But it was too late. Trying to shake the feeling that I was stepping into a grave, I grabbed the ladder and started to climb down.

Kiaran tosses me his coat. “Here. There’s a roll of bread for you in the inner pocket. You need to eat something.” The bread is wrapped in leaves that kept it dry. I gratefully murmur my thanks that Kiaran is so practical. Between the Morrigan’s attacks and worrying over the Book, I didn’t even notice how famished I was. Kiaran gathers wood for a fire and I light it with my powers. A small bit of energy I’m willing to risk because I’m so bloody tired and I’ve never seen Kiaran look this rough, either. Now you know how I feel, I think wryly as I move to sit near the flames. No invulnerable, shining fae skin. No immediate healing. Just the deep bone-tiredness of mortality. Kiaran sits opposite, as far from me as possible. The scent of burning wood must mask the scent of my blood, at least a little. His eyes flicker to me in a quick, controlled assessment. “Your wounds need binding.” I can’t help but smile. “First the bread, now my wounds. Is this the Kiaran MacKay way of fussing over someone?” “I don’t fuss,” Kiaran says. “I give stern instructions, like: Bind your goddamn wounds.” “I don’t like overbearing men.” His mouth quirks into a sly smile. “And yet I love assertive, stubborn women.” I laugh in surprise. “God, I adore you.

Satan represents God’s law of love as a law of selfishness. He declares that it is impossible for us to obey its precepts. The fall of our first parents, with all the woe that has resulted, he charges upon the Creator, leading men to look upon God as the author of sin, and suffering, and death. Jesus was to unveil this deception. As one of us He was to give an example of obedience. For this He took upon Himself our nature, and passed through our experiences. “In all things it behooved Him to be made like unto His brethren.” Hebrews 2:17. If we had to bear anything which Jesus did not endure, then upon this point Satan would represent the power of God as insufficient for us. Therefore Jesus was “in all points tempted like as we are.” Hebrews 4:15.

1:337-338 GREAT CHANGES IN ME I CANNOT DESCRIBE I told the local astrologer that the fact that he doesn't see something doesn't mean it doesn't exist. A lover may perceive a certain light in the beloved's face that another person can't. A healthy person tastes a variety of flavorings in food that a patient with a coated tongue cannot. To the sick everything tastes bitter. Great changes and shifts occur in me that I cannot describe, but they are very real. Ways open. A fragrance from the divine comes through. No one sees this, but it is the most profound event in my life. Friendship cannot be seen or measured, but the experience of living within it is beyond argument. Words like belief, righteousness, and faith can be used however a debater wants. With Hasan the silk-weaver recently I spoke of the power of the Islamic prophets. Then he used my words to support his free-thinking lineage. Soul comes here from the unseen to observe this world, the body, the night, and the sunlit morning landscape, saying, I have seen this; now show me your other properties, Lord of the universes (3:26).

1. What do you want? This is a deceptively simple question. It can be much more difficult than we realize to give ourselves permission to know and listen to ourselves, to align ourselves with our desires. How often when we answer this question do we say what we want for someone else? I reminded Ling and Jun that they needed to answer this question for themselves. To say I want Jun to stop drinking or I want Ling to stop nagging was to avoid the question. 2. Who wants it? This is our charge and our struggle: to understand our own expectations for ourselves versus trying to live up to others’ expectations of us. My father became a tailor because his father wouldn’t allow him to become a doctor. My father was good at his profession, he was commended and awarded for it—but he was never the one who wanted it, and he always regretted his unlived dream. It’s our responsibility to act in service of our authentic selves. Sometimes this means giving up the need to please others, giving up our need for others’ approval. 3. What are you going to do about it? I believe in the power of positive thinking—but change and freedom also require positive action. Anything we practice, we become better at. If we practice anger, we’ll have more anger. If we practice fear, we’ll have more fear. In many cases, we actually work very hard to ensure that we go nowhere. Change is about noticing what’s no longer working and stepping out of the familiar, imprisoning patterns. 4. When? In Gone with the Wind, my mother’s favorite book, Scarlett O’Hara, when confronted with a difficulty, says, “I’ll think about it tomorrow. … After all, tomorrow is another day.” If we are to evolve instead of revolve, it’s time to take action now.

Want to find your friends sitting under a tree for a picnic? Use a what3words address. Need to pin exactly where on a sidewalk you took that picture? Or find your Airbnb tree house in Costa Rica? What3words can help with that, too. The technology has more serious uses. The Rhino Refugee Camp in Uganda is using what3words to help people find their way to the camp’s churches, mosques, markets, and doctors’ office. The Mongolian postal service is using the addresses to send mail to nomadic families. And Dr. Louw now uses the three words to find patients in the townships of South Africa.

Had Lucifer really desired to be like the Most High, he would never have deserted his appointed place in heaven; for the spirit of the Most High is manifested in unselfish ministry. Lucifer desired God’s power, but not His character. He sought for himself the highest [436] place, and every being who is actuated by his spirit will do the same. Thus alienation, discord, and strife will be inevitable. Dominion becomes the prize of the strongest. The kingdom of Satan is a kingdom of force; every individual regards every other as an obstacle in the way of his own advancement, or a steppingstone on which he himself may

(Athenian embassy:) [I]f through some legal decision of ours, or exercise of our imperial power, contrary to their own ideas of right, they suffer ever so little, they are not grateful for our moderation in leaving them so much, but are far more offended at their trifling loss than if we had from the first plundered them in the face of day, laying aside all thought of law. For then they would themselves have admitted that the weaker must give way to the stronger. Mankind resent injustice more than violence, because the one seems to be an unfair advantage taken by an equal, the other is the irresistible force of a superior. (Book 1 Chapter 77.3-4)

You really shouldn’t have come,” Lord Blackthorne said, his hand slipping across my face to cup my jaw, fingers brushing my cheek. I shrieked, shrinking back and kicking at my captor with stocking-covered feet. “Such a pretty child, in such an ugly place. Tell me, do you think your dear husband would mind if I stole a kiss from the bride?” Kicking him in the shin, I spun, making him release me. I climbed off whatever I’d landed on, aiming my palms out and wishing that I could see what the heck was happening. Flames from dozens of candles blinked at me as they lit with the power of my mind. Lord Blackthorne touched my shoulder, his other hand curving around the bodice of my gown, toying with the beading along the neckline.

Billos ran. He tore down the shore, bounded up on the rock, and dove into the air. The warm water engulfed him. A boiling heat knocked the wind from his lungs. The shock alone might kill him. But it was pleasure that surged through his body, not pain. The sensations coursed through his bones in great unrelenting waves. Elyon. How he was certain, he did not know. But he knew. Elyon was in this lake with him. Billos opened his eyes. Gold light drifted by. He lost all sense of direction. The water pressed in on every inch of his body, as intense as any acid, but one that burned with pleasure instead of pain. He sank into the water, opened his mouth and laughed. He wanted more, much more. He wanted to suck the water in and drink it. Without thinking, he did just that. The liquid hit his lungs. Billos pulled up, panicked. He tried to hack the water from his lungs, but inhaled more instead. No pain. He carefully sucked more water and breathed it out slowly. Then again, deep and hard. Out with a soft whoosh. He was breathing the water! Billos shrieked with laughter. He swam into the lake, deeper and deeper. The power contained in this lake was far greater than anything he'd ever imagined. "I made this, Billos." Billos whipped his body around, searching for the words' source. "Elyon?" His voice was muffled, hardly a voice at all. "Do you like it?" "Yes!" Billos said. He might have spoken; he might have shouted--he didn't know. He only knew that his whole body screamed it. Billos looked around. "Elyon?" "Why do you doubt me, Billos?" In that single moment the full weight of Billos's foolishness crashed on him like a sledgehammer. "I see you, Billos." "I made you." "I love you." The words crashed over him, reaching into the deepest folds of his flesh, caressing each hidden synapse, flowing through every vein, as though he had been given a transfusion. "I choose you, Billos." Billos began to weep. The feeling was more intense than any pain he had ever felt. The current pulled at him, tugging him up through the colors. His body trembled with pleasure. He wanted to speak, to yell, to tell the whole world that he was the most fortunate person in the universe. That he was loved by Elyon. Elyon himself. "Never leave me, Billos." "Never! I will never leave you." The current pushed him through the water and then above the surface not ten meters from the shore. He stood on the sandy bottom. For a moment he had such clarity of mind that he was sure he could understand the very fabric of space if he put his mind to it. He was chosen. He was loved.

O God, you are my God; earnestly I seek you; my soul thirsts for you; my flesh faints for you, as in a dry and weary land where there is no water. So I have looked upon you in the sanctuary, beholding your power and glory. Because your steadfast love is better than life, my lips will praise you. (Psalm 63:1–3) These words might not speak on your behalf, but they can—they must. If you think they can’t, that is not shame talking. It is hopelessness, indifference, and a heart that is getting hard. These are completely understandable, but they are also a whopper of a lie. A warning about “a heart that is getting hard” is not the nicest comment to slip into a book’s final chapter. But please understand why I give it. There is a paralytic quality to shame that leaves you powerless, unable to put up the least resistance. It leads you to believe the lie that Christ’s words to you are mere words, which they are not. They are words of power that heal the sick and raise the dead. When people encounter the gospel, limbs suddenly begin to move and death gives way to life. So, when you hear these deep truths and still think you are paralyzed, understand why. You have been motionless for a while and your muscle memory says you can’t move. But your memory is lying. You can move; you can hear, believe, and declare. If you are passive and hopeless, take a more radical approach. Adopt the topsy-turvy, surprising culture of the kingdom of God. In that kingdom we aren’t shy about looking at our hearts and identifying resistance where we once found only powerlessness. The warning about being hard-hearted can be a reason to hope.

I find three basic characteristics that fundamentally distinguish the novel in principle from other genres: (i) its stylistic three-dimensionality, which is linked with the multi-languaged consciousness realized in the novel; (2) the radical change it effects in the temporal coordinates of the literary image; (3) the new zone opened by the novel for structuring literary images, namely, the zone of maximal contact with the present (with contemporary reality) in all its openendedness. These three characteristics of the novel are all organically interrelated and have all been powerfully affected by a very specific rupture in the history of European civilization: its emergence from a socially isolated and culturally deaf semipatriarchal society, and its entrance into international and interlingual contacts and relationships.

(Pericles:) For we have a peculiar power of thinking before we act and of acting too,whereas other men are courageous from ignorance but hesitate upon reflection. And they are surely to be esteemed the bravest spirits who, having the clearest sense both of the pains and pleasures of life, do not on that account shrink from danger. In doing good, again, we are unlike others; we make our friends by conferring, not by receiving favours. Now he who confers a favour is the firmer friend, because he would fain by kindness keep alive the memory of an obligation; but the recipient is colder in his feelings, because he knows that in requiting another's generosity he will not be winning gratitude but only paying a debt. We alone do good to our neighbours not upon a calculation of interest, but in the confidence of freedom and in a frank and fearless spirit. (Book 2 Chapter 40.3-5)

[T]he very existence of such powers argues a counterforce. We call powers of the first kind dark, though they may use a species of deadly light... and we call those of the second kind bright, though I think that they may at times employ darkness, as a good man nevertheless draws the curtains of his bed to sleep. Yet there is truth to the talk of darkness and light, because it shows plainly that one implies the other. The tale I read to little Severian said that the universe was but a long word of the Increate's. We, then, are syllables of that word. But the speaking of any word is futile unless there are other words, words that are not spoken. If a beast has but one cry, the cry tells nothing; and even the wind has a multitude of voices, so that those who sit indoors may hear it and know if the weather is tumultuous or mild. The powers we call dark seem to me to be the words the Increate did not speak... and these words must be maintained in a quasi-existence, if the other word, the word spoken is to be distinguished. What is not said can be important - but what is said is more important... And if the seekers after dark things find them, may not the seekers after bright find them as well? And are they not more apt to hand their wisdom on?

Groups have powerful self-reinforcing mechanisms at work. These can lead to group polarization—a tendency for members of the group to end up in a more extreme position than they started in because they have heard the views repeated frequently. At the extreme limit of group behavior is groupthink. This occurs when a group makes faulty decisions because group pressures lead to a deterioration of “mental efficiency, reality testing, and moral judgment.” The original work was conducted with reference to the Vietnam War and the Bay of Pigs fiasco. However, it rears its head again and again, whether it is in connection with the Challenger space shuttle disaster or the CIA intelligence failure over the WMD of Saddam Hussein. Groupthink tends to have eight symptoms: 1 . An illusion of invulnerability. This creates excessive optimism that encourages taking extreme risks. [...] 2. Collective rationalization. Members of the group discount warnings and do not reconsider their assumptions. [...] 3. Belief in inherent morality. Members believe in the rightness of their cause and therefore ignore the ethical or moral consequences of their decisions. 4. Stereotyped views of out-groups. Negative views of “enemy” make effective responses to conflict seem unnecessary. Remember how those who wouldn't go along with the dot-com bubble were dismissed as simply not getting it. 5. Direct pressure on dissenters. Members are under pressure not to express arguments against any of the group’s views. 6. Self-censorship. Doubts and deviations from the perceived group consensus are not expressed. 7. Illusion of unanimity. The majority view and judgments are assumed to be unanimous. 8. "Mind guards" are appointed. Members protect the group and the leader from information that is problematic or contradictory to the group's cohesiveness, view, and/or decisions. This is confirmatory bias writ large.

The smallest bell was Ranna. Sleeper, some called it, its voice a sweet lullaby calling those who heard it into slumber. The second bell was Mosrael, the Waker. Lirael touched it ever so lightly, for Mosrael balanced Life with Death. Wielded properly, it would bring the Dead back into Life and send the wielder from Life into Death. Kibeth was the third bell, the Walker. It granted freedom of movement to the Dead, or it could be used to make them walk where the wielder chose. Yet it could also turn on a bell-ringer and make her march, usually somewhere she would not wish to go. The fourth bell was called Dyrim, the Speaker. This was the most musical bell, according to The Book of the Dead, and one of the most difficult to use as well. Dyrim could return the power of speech to long-silent Dead. It could also reveal secrets, or even allow the reading of minds. It had darker powers, too, favored by necromancers, for Dyrim could still a speaking tongue forever. Belgaer was the name of the fifth bell. The Thinker. Belgaer could mend the erosion of mind that often occurred in Death, restoring the thoughts and memory of the Dead. It could also erase those thoughts, in Life as well as in Death, and in necromancers’ hands had been used to splinter the minds of enemies. Sometimes it splintered the mind of the necromancer, for Belgaer liked the sound of its own voice and would try to steal the chance to sing of its own accord. The sixth bell was Saraneth, also known as Binder. Saraneth was the favorite bell of all Abhorsens. Large and trustworthy, it was powerful and true. Saraneth was used to dominate and bind the Dead, to make them obey the wishes and directions of the wielder. Lirael was reluctant to touch the seventh bell, but she felt it would not be diplomatic to ignore the most powerful of all the bells, though it was cold and frightening to her touch. Astarael, the Sorrowful. The bell that sent all who heard it into Death.

Fireheart sprang forward and burst through the curtain of lichen. Tigerclaw and Bluestar were writhing on the floor of the den. Bluestar’s claws scored again and again across Tigerclaw’s shoulder, but the deputy’s greater weight kept her pinned down in the soft sand. Tigerclaw’s fangs were buried in her throat, and his powerful claws raked her back. “Traitor!” Fireheart yowled. He flung himself at Tigerclaw, slashing at his eyes. The deputy reared back, forced to release his grip on Bluestar’s throat. Fireheart felt his claws rip through the deputy’s ear, spraying blood into the air. Bluestar scrambled to the side of the den, looking half stunned. Fireheart could not tell how badly hurt she was. Pain lanced through him as Tigerclaw gashed his side with a blow from his powerful hindpaws. Fireheart’s paws skidded in the sand and he lost his balance, hitting the ground with Tigerclaw on top of him. The deputy’s amber eyes blazed into his. “Mousedung!” he hissed. “I’ll flay you, Fireheart. I’ve waited a long time for this.” Fireheart summoned every scrap of skill and strength he possessed. He knew Tigerclaw could kill him, but in spite of that he felt strangely free. The lies and the need for deceit were over. The secrets—Bluestar’s and Tigerclaw’s—were all out in the open. There was only the clean danger of battle. He aimed a blow at Tigerclaw’s throat, but the deputy swung his head to one side and Fireheart’s claws scraped harmlessly through thick tabby fur. But the blow had loosened Tigerclaw’s grip on him. Fireheart rolled away, narrowly avoiding a killing bite to his neck. “Kittypet!” Tigerclaw taunted, flexing his haunches to pounce again. “Come and find out how a real warrior fights.” He threw himself at Fireheart, but at the last moment Fireheart darted aside. As Tigerclaw tried to turn in the narrow den, his paws slipped on a splash of blood and he crashed awkwardly onto one side. At once Fireheart saw his chance. His claws sliced down to open a gash in Tigerclaw’s belly. Blood welled up, soaking into the deputy’s fur. He let out a high-pitched caterwaul. Fireheart pounced on him, raking claws across his belly again, and fastening his teeth into Tigerclaw’s neck. The deputy struggled vainly to free himself, his thrashing growing weaker as the blood flowed. Fireheart let go of his neck, planting one paw on Tigerclaw’s outstretched foreleg, and the other on his chest. “Bluestar!” he called. “Help me hold him down!” Bluestar was crouching behind him in her moss-lined nest. Blood trickled down her forehead, but that did not alarm Fireheart as much as the look in her eyes. They were a vague, cloudy blue, and she stared horror-struck in front of her as if she was witnessing the destruction

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

There’s an old phrase,” Matthew says. “Knowledge is power. Power to do evil, like Jeanine…or power to do good, like what we’re doing. Power itself is not evil. So knowledge itself is not evil.” “I guess I grew up suspicious of both. Power and knowledge,” I say. “To the Abnegation, power should only be given to people who don’t want it.” “There’s something to that,” Matthew says. “But maybe it’s time to grow out of that suspicion.” He reaches under the desk and takes out a book. It is thick, with a worn cover and frayed edges. On it is printed HUMAN BIOLOGY. “It’s a little rudimentary, but this book helped to teach me that it is to be human,” he says. “To be such a complicated, mysterious piece of biological machinery, and more amazing still, to have the capacity to analyze that machinery! That is a special thing, unprecedented in all of evolutionary history. Our ability to know about ourselves and the world is what makes us human.” He hands me the book and turns back to the computer. I look down at the worn cover and run my fingers along the edge of the pages. He makes the acquisition of knowledge feel like a secret, beautiful thing, and an ancient thing. I feel like, if I read this book, I can reach backward through all the generations of humanity to the very first one, whenever it was--that I can participate in something many times larger and older than myself. “Thank you,” I say, and it’s not for the book. It’s for giving something back to me, something I lost before I was able to really have it.

The same thing, notes Brynjolfsson, happened 120 years ago, in the Second Industrial Revolution, when electrification—the supernova of its day—was introduced. Old factories did not just have to be electrified to achieve the productivity boosts; they had to be redesigned, along with all business processes. It took thirty years for one generation of managers and workers to retire and for a new generation to emerge to get the full productivity benefits of that new power source. A December 2015 study by the McKinsey Global Institute on American industry found a “considerable gap between the most digitized sectors and the rest of the economy over time and [found] that despite a massive rush of adoption, most sectors have barely closed that gap over the past decade … Because the less digitized sectors are some of the largest in terms of GDP contribution and employment, we [found] that the US economy as a whole is only reaching 18 percent of its digital potential … The United States will need to adapt its institutions and training pathways to help workers acquire relevant skills and navigate this period of transition and churn.” The supernova is a new power source, and it will take some time for society to reconfigure itself to absorb its full potential. As that happens, I believe that Brynjolfsson will be proved right and we will start to see the benefits—a broad range of new discoveries around health, learning, urban planning, transportation, innovation, and commerce—that will drive growth. That debate is for economists, though, and beyond the scope of this book, but I will be eager to see how it plays out. What is absolutely clear right now is that while the supernova may not have made our economies measurably more productive yet, it is clearly making all forms of technology, and therefore individuals, companies, ideas, machines, and groups, more powerful—more able to shape the world around them in unprecedented ways with less effort than ever before. If you want to be a maker, a starter-upper, an inventor, or an innovator, this is your time. By leveraging the supernova you can do so much more now with so little. As Tom Goodwin, senior vice president of strategy and innovation at Havas Media, observed in a March 3, 2015, essay on TechCrunch.com: “Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. Something interesting is happening.

Mercy and truth are met together; righteousness and peace have kissed each other. —Psalm 85:10 (KJV) When my husband, David, made the heart-wrenching decision to leave his post as senior minister at Hillsboro Presbyterian Church, the church was strong, thriving, and ripe for new leadership. But leaving was complicated. No one has ever loved a congregation more than David, and the congregation responded in kind. So it was infinitely sad when an influential person began working to erase David’s legacy. We had looked forward to returning to Hillsboro after the proper transition period, but now amid the confusion, the outlook was cloudy. Would it work for David to come back? Would we lose our church family forever? Finally, a new minister was chosen. For me, I wasn’t sure how I would feel until I met Chris. My reaction was immediate. I have a pastor! But what about David? I would never go back to Hillsboro without him. Well, it seems God had planned ahead. Chris sent out a letter to the congregation, addressing the misperception that “it’s not possible to love the new pastor if you still love the previous pastor.” He dispelled that notion with five simple words: “It’s okay to love both.” Chris went on to describe his meetings with David and to announce that he had invited him to come back to Hillsboro where the two of them “share a love for the church and its people.” And so it was finished. We had a church home once again, where we could come and worship with our family and friends, a place where there’s enough love for everyone, and a new minister wise enough to know that’s true. Father, I pray for the day when all of us grasp the unlimited reservoir of Your love and can finally see its regenerating power. —Pam Kidd Digging Deeper: Ps 132:7; Eph 4:15–16; Col 3:14–17

First, READ this book a chapter a day. We suggest at least five days a week for the next seven weeks, but whatever works for your schedule. Each chapter should only take you around ten minutes to read. Second, READ the Bible each day. Let the Word of God mold you into a person of prayer. We encourage you to read through the Gospel of Luke during these seven weeks and be studying it through the lens of what you can learn from Jesus about prayer. You are also encouraged to look up and study verses in each chapter that you are unfamiliar with that spark your interest. Third, PRAY every day. Prayer should be both scheduled and spontaneous. Choose a place and time when you can pray alone each day, preferably in the morning (Ps. 5:3). Write down specific needs and personal requests you’ll be targeting in prayer over the next few weeks, along with the following prayer: Heavenly Father, I come to You in Jesus’ name, asking that You draw me into a closer, more personal relationship with You. Cleanse me of my sins and prepare my heart to pray in a way that pleases You. Help me know You and love You more this week. Use all the circumstances of my life to make me more like Jesus, and teach me how to pray more strategically and effectively in Your name, according to Your will and Your Word. Use my faith, my obedience, and my prayers this week for the benefit of others, for my good, and for Your glory. Amen. May we each experience the amazing power of God in our generation as a testimony of His goodness for His glory! My Scheduled Prayer Time ___:___ a.m./p.m. My Scheduled Prayer Place ________________________ My Prayer Targets Develop a specific, personalized, ongoing prayer list using one or more of the following questions: What are your top three biggest needs right now? What are the top three things you are most stressed about? What are three issues in your life that would take a miracle of God to resolve? What is something good and honorable that, if God provided it, would greatly benefit you, your family, and others? What is something you believe God may be leading you to do, but you need His clarity and direction on it? What is a need from someone you love that you’d like to start praying about? 1. ______________________________________________ 2. ______________________________________________ 3. ______________________________________________ 4. ______________________________________________ 5. ______________________________________________ 6. ______________________________________________

The pathway is smooth. Why do you throw rocks before you?’ Using the Pain-to-Power Chart to help, you can begin to clear the rocks in front of you. These steps will help you clear the way: 1. Draw a large copy of the Pain-to-Power Chart and stick it on your wall. Just the simple act of making it larger will make you feel a little more powerful. You are already taking action! Remember that much of the trick of moving from pain to power is taking action – action is very powerful! Once the chart is on your wall it will always remind you of where you want to go in life – from pain to power. Awareness, knowledge, is half the battle. Having the chart on your wall will also help you to keep moving forward. 2. Put a pin at the place on the chart where you see yourself at this moment in your life. Are you in the middle, where you sometimes feel depressed and stuck, and at other times more in control? Or do you find yourself on the far left side, where there is little you are able to do to pull yourself out of the rut? Or perhaps you are already on the right side, where you feel you are really moving ahead with your life, with only a few areas that need to be worked on. I doubt that anyone reading this book has reached their goal of gaining total power over the self. Even the Buddhas don’t have power over their selves all the time! There are always new events that challenge a sense of personal power. 3. Each day look at the chart and ask yourself, ‘Do I see myself at the same place, or have I moved?’ Move the pin if you have moved. 4. If you keep in mind the way you want to go, it will help you make choices about what you are doing in your life. Before you take any action in life, ask yourself: ‘Is this action moving me to a more powerful place?’ If it isn’t, think again about doing it. A word of warning – if you go ahead anyway, knowing the action will keep you in a place of pain, don’t get angry with yourself about it. Use your mistakes to learn more about yourself. 5. Make your use of the chart fun. Having it as a game keeps you relaxed about how you are getting on. If you have children, they can create their own charts, and you can make a family game out of the fun of growing. 6. You might want to make different charts for different areas of your life. To be really powerful, you need to be in charge of all aspects of your life – your work, relationships, home, body, and so on. Often people are very powerful in some parts of their lives and very weak in others. For example, I am very powerful in terms of my career, but need to work on the area of exercise. To help you on your Pain-to-Power path, it’s important that you begin to develop Pain-to-Power words. The way you use words has a huge impact on the quality of your life. Certain words make you weaker; others make you powerful. Choose to move to Pain-to-Power Words as follows: PAIN-TO-POWER VOCABULARY • ‘I can’t’ suggests you have no control over your life, but ‘I won’t’ puts an issue in the area of choice. From this moment on, stop saying, ‘I can’t’.

When He Needs to Understand the Power of His Own Words Death and life are in the power of the tongue, and those who love it will eat its fruit. PROVERBS 18:21 MANY MEN DON’T FULLY COMPREHEND the power and impact of their words. Just by reason of being male, a man’s voice has the strength to be intimidating. A man can say something casually, carelessly, or insensitively without even realizing that he has frightened or hurt someone. Not all men use their voice to that degree, but many do. A man has the power to heal or harm the heart of those to whom he speaks, and never is that more true than within his marriage and family. What your husband says to you or your children—and the way he says it—can build up or tear down. His words can strengthen family relationships or break them apart. You cannot have a successful and fulfilling marriage when your husband is careless or thoughtless in the words he speaks or the manner in which he speaks them. When a husband speaks hurtful words to his wife, he strikes her soul with a damaging blow far greater than he may realize. If your husband ever does that, pray he will understand his potential to intimidate or even wound. Ask God to help your husband hear what he is saying and the way he says it even before he says it. The book of Proverbs says, “He who guards his mouth preserves his life, but he who opens wide his lips shall have destruction” (13:3). Pray that God will fill your husband’s heart with an abundance of His love, patience, kindness, and goodness so that they overflow in the words he speaks to you and your children. If your husband has never hurt another with his words, then thank God for that and pray he never will. Pray that his gentle spirit will rub off on the other men around him. My Prayer to God LORD, I pray You would lead my husband in the way he speaks to me and our family. Help him to build up with his words and not tear down. Teach him to bless and not curse, to encourage and not discourage, to inspire and not intimidate. I pray when he must speak words that are hard for others to hear, help him speak them from a kind heart. Your Word says that out of the overflow of our hearts we speak (Matthew 12:34). If ever his heart is filled with anger, resentment, or selfishness, I pray he will see that as sin and repent of it. Fill him instead with an abundance of Your love, peace, and joy. Help him to understand that “life and death are in the power of the tongue” and there are consequences to the words he says (Proverbs 18:21). Where my husband has been abusive or hurtful in the words he has spoken to me, I pray You would convict his conscience about that and cause him to see the damage he is doing to me and to our marriage. If I have spoken words to him that have caused harm to our relationship, forgive me. Enable me to speak words that will bring healing. Help us both to think carefully about what we say to each other and to our children and how we say it (Proverbs 15:28). Enable us to always consider the consequences of the words we speak. I know we have a choice about what we say and the way we say it. Help us both to always make the right choice. In Jesus’ name I pray.