Positive Email Quotes

I’m a modern man, a man for the millennium. Digital and smoke free. A diversified multi-cultural, post-modern deconstruction that is anatomically and ecologically incorrect. I’ve been up linked and downloaded, I’ve been inputted and outsourced, I know the upside of downsizing, I know the downside of upgrading. I’m a high-tech low-life. A cutting edge, state-of-the-art bi-coastal multi-tasker and I can give you a gigabyte in a nanosecond! I’m new wave, but I’m old school and my inner child is outward bound. I’m a hot-wired, heat seeking, warm-hearted cool customer, voice activated and bio-degradable. I interface with my database, my database is in cyberspace, so I’m interactive, I’m hyperactive and from time to time I’m radioactive. Behind the eight ball, ahead of the curve, ridin the wave, dodgin the bullet and pushin the envelope. I’m on-point, on-task, on-message and off drugs. I’ve got no need for coke and speed. I've got no urge to binge and purge. I’m in-the-moment, on-the-edge, over-the-top and under-the-radar. A high-concept, low-profile, medium-range ballistic missionary. A street-wise smart bomb. A top-gun bottom feeder. I wear power ties, I tell power lies, I take power naps and run victory laps. I’m a totally ongoing big-foot, slam-dunk, rainmaker with a pro-active outreach. A raging workaholic. A working rageaholic. Out of rehab and in denial! I’ve got a personal trainer, a personal shopper, a personal assistant and a personal agenda. You can’t shut me up. You can’t dumb me down because I’m tireless and I’m wireless, I’m an alpha male on beta-blockers. I’m a non-believer and an over-achiever, laid-back but fashion-forward. Up-front, down-home, low-rent, high-maintenance. Super-sized, long-lasting, high-definition, fast-acting, oven-ready and built-to-last! I’m a hands-on, foot-loose, knee-jerk head case pretty maturely post-traumatic and I’ve got a love-child that sends me hate mail. But, I’m feeling, I’m caring, I’m healing, I’m sharing-- a supportive, bonding, nurturing primary care-giver. My output is down, but my income is up. I took a short position on the long bond and my revenue stream has its own cash-flow. I read junk mail, I eat junk food, I buy junk bonds and I watch trash sports! I’m gender specific, capital intensive, user-friendly and lactose intolerant. I like rough sex. I like tough love. I use the “F” word in my emails and the software on my hard-drive is hardcore--no soft porn. I bought a microwave at a mini-mall; I bought a mini-van at a mega-store. I eat fast-food in the slow lane. I’m toll-free, bite-sized, ready-to-wear and I come in all sizes. A fully-equipped, factory-authorized, hospital-tested, clinically-proven, scientifically- formulated medical miracle. I’ve been pre-wash, pre-cooked, pre-heated, pre-screened, pre-approved, pre-packaged, post-dated, freeze-dried, double-wrapped, vacuum-packed and, I have an unlimited broadband capacity. I’m a rude dude, but I’m the real deal. Lean and mean! Cocked, locked and ready-to-rock. Rough, tough and hard to bluff. I take it slow, I go with the flow, I ride with the tide. I’ve got glide in my stride. Drivin and movin, sailin and spinin, jiving and groovin, wailin and winnin. I don’t snooze, so I don’t lose. I keep the pedal to the metal and the rubber on the road. I party hearty and lunch time is crunch time. I’m hangin in, there ain’t no doubt and I’m hangin tough, over and out!

To the most inconsiderate asshole of a friend, I’m writing you this letter because I know that if I say what I have to say to your face I will probably punch you. I don’t know you anymore. I don’t see you anymore. All I get is a quick text or a rushed e-mail from you every few days. I know you are busy and I know you have Bethany, but hello? I’m supposed to be your best friend. You have no idea what this summer has been like. Ever since we were kids we pushed away every single person that could possibly have been our friend. We blocked people until there was only me and you. You probably haven’t noticed, because you have never been in the position I am in now. You have always had someone. You always had me. I always had you. Now you have Bethany and I have no one. Now I feel like those other people that used to try to become our friend, that tried to push their way into our circle but were met by turned backs. I know you’re probably not doing it deliberately just as we never did it deliberately. It’s not that we didn’t want anyone else, it’s just that we didn’t need them. Sadly now it looks like you don’t need me anymore. Anyway I’m not moaning on about how much I hate her, I’m just trying to tell you that I miss you. And that well . . . I’m lonely. Whenever you cancel nights out I end up staying home with Mum and Dad watching TV. It’s so depressing. This was supposed to be our summer of fun. What happened? Can’t you be friends with two people at once? I know you have found someone who is extra special, and I know you both have a special “bond,” or whatever, that you and I will never have. But we have another bond, we’re best friends. Or does the best friend bond disappear as soon as you meet somebody else? Maybe it does, maybe I just don’t understand that because I haven’t met that “somebody special.” I’m not in any hurry to, either. I liked things the way they were. So maybe Bethany is now your best friend and I have been relegated to just being your “friend.” At least be that to me, Alex. In a few years time if my name ever comes up you will probably say, “Rosie, now there’s a name I haven’t heard in years. We used to be best friends. I wonder what she’s doingnow; I haven’t seen or thought of her in years!” You will sound like my mum and dad when they have dinner parties with friends and talk about old times. They always mention people I’ve never even heard of when they’re talking about some of the most important days of their lives. Yet where are those people now? How could someone who was your bridesmaid 20 years ago not even be someone who you are on talking terms with now? Or in Dad’s case, how could he not know where his own best friend from college lives? He studied with the man for five years! Anyway, my point is (I know, I know, there is one), I don’t want to be one of those easily forgotten people, so important at the time, so special, so influential, and so treasured, yet years later just a vague face and a distant memory. I want us to be best friends forever, Alex. I’m happy you’re happy, really I am, but I feel like I’ve been left behind. Maybe our time has come and gone. Maybe your time is now meant to be spent with Bethany. And if that’s the case I won’t bother sending you this letter. And if I’m not sending this letter then what am I doing still writing it? OK I’m going now and I’m ripping these muddled thoughts up. Your friend, Rosie

Your happiness is affected by 1) your outlook, that is, how you choose to view the events and circumstances of your everyday life; 2) specific actions with positive impact—things like writing down three things your grateful for, or sending appreciative emails, doing random acts of kindness, practicing forgiveness, meditating, and exercising; and 3) where you put your time and energy, and especially investing more time into important relationships and personally meaningful pursuits.

Every morning write down three new things you’re grateful for. Journal for two minutes a day about a positive experience from the past 24 hours. Meditate daily for a few minutes. At the start of every day, write an email to someone praising or thanking them. Get fifteen minutes of simple cardio exercise a day.

I hate all electronic toys: cell phones, e-mail, PalmPilots, handheld Global Positioning System equipment, and the whole raft of gadgets that intrude on solitude. When I was a kid I used to disappear into the woods all day. Now I can walk in the wilderness without wasting my valuable time. As I hike along I can call anyone in the world, schedule an appointment, take a picture of me standing next to a tree and then send the person a map so he or she can join me there. Solitude has been snuffed out.

Shawn Achor’s five happy habits:   Every morning write down three new things you’re grateful for. Journal for two minutes a day about a positive experience from the past 24 hours. Meditate daily for a few minutes. At the start of every day, write an email to someone praising or thanking them. Get fifteen minutes of simple cardio exercise a day.

Nowadays, being “connected” means 24/7 availability. Emailing, texting, Twittering, calling, keeping one’s website and Facebook status current seem essential to being and remaining relevant in the world. In addition to the positive impact of globally interconnecting humanity, the information era is also contributing to the creation of a high-tech, low-touch society. It is impacting language, the publishing world, education, and social revolts. Neurologists and other pundits, including Nicholas Carr in his Atlantic article, “Is Google Making Us Stupid?”, point out the paradoxical downsides of not setting healthy boundaries or applying discipline to how we engage technology. Some have gone so far as to suggest that it is making us “spiritually stupid” by keeping us too distracted to participate in spiritual practices. But how about this: can using technology with mindfulness lead to beneficial social and spiritual connection?

At what point will I be able to write an e-mail to my grandson in Bahrain merely by thinking it?" "Thinking it?" Alif smiled contemptuously. "I expect never. Quantum computing will be the next thing, but I don't think it will be capable of transcribing thought." "Quantum? Oh dear, I've never heard of that." It will use qubits instead of-well, that's kind of complicated. Regular computers use a binary language to figure things out and talk to each other-ones and zeroes. Quantum computers could use ones and zeroes in an unlimited number of states, so in theory, they could store massive amounts of data and perform tasks that regular computers can't perform." "States?" "Positions in space and time. Ways of being." "Now it is you who are metaphysical. Let me rephrase what I think you have said in language from my own field of study: they say that each word in the Quran has seven thousand layers of meaning, each of which, though some might seem contrary or simply unfathomable to us, exist equally at all times without cosmological contradiction. Is this similar to what you mean?" "Yes," he said. "That is exactly what I mean. I've never heard anybody make that comparison.

Each morning, write down three things you’re grateful for. Not the same three every day; find three new things to write about. That trains your brain to search your circumstances and hunt for the positive. Journal for two minutes a day about one positive experience you’ve had over the past twenty-four hours. Write down every detail you can remember; this causes your brain to literally reexperience the experience, which doubles its positive impact. Meditate daily. Nothing fancy; just stop all activity, relax, and watch your breath go in and out for two minutes. This trains your brain to focus where you want it to, and not get distracted by negativity in your environment. Do a random act of kindness over the course of each day. To make this simple, Shawn often recommends a specific act of kindness: at the start of each day, take two minutes to write an email to someone you know praising them or thanking them for something they did. Exercise for fifteen minutes daily. Simple cardio, even a brisk walk, has a powerful antidepressant impact, in many cases stronger (and more long-lasting) than an actual antidepressant!

Google controls two-thirds of the US search market. Almost three-quarters of all Internet users have Facebook accounts. Amazon controls about 30% of the US book market, and 70% of the e-book market. Comcast owns about 25% of the US broadband market. These companies have enormous power and control over us simply because of their economic position. They all collect and use our data to increase their market dominance and profitability. When eBay first started, it was easy for buyers and sellers to communicate outside of the eBay system because people’s e-mail addresses were largely public. In 2001, eBay started hiding e-mail addresses; in 2011, it banned e-mail addresses and links in listings; and in 2012, it banned them from user-to-user communications. All of these moves served to position eBay as a powerful intermediary by making it harder for buyers and sellers to take a relationship established inside of eBay and move it outside of eBay.

buy your own domain name for ten to twenty dollars per year. You will have an e-mail address that looks like this: yourname@yourdomain.com. This makes a positive, powerful brand impression. 46

Note to self: Try to extend positive feelings associated with Scratch-Off win into all areas of life. Be bigger presence at work. Race up ladder (joyfully, w/smile on face), get raise. Get in best shape of life, start dressing nicer. Learn guitar? Make point of noticing beauty of world? Why not educate self re. birds, flowers, trees, constellations, become true citizen of natural world, walk around neighborhood w/kids, patiently teaching kids names of birds, flowers, etc. etc.? Why not take kids to Europe? Kids have never been. Have never, in Alps, had hot chocolate in mountain café, served by kindly white-haired innkeeper, who finds them so sophisticated/friendly relative to usual snotty/rich American kids (who always ignore his pretty but crippled daughter w/braids) that he shows them secret hiking path to incredible glade, kids frolic in glade, sit with crippled pretty girl on grass, later say it was most beautiful day of their lives, keep in touch with crippled girl via email, we arrange surgery here for her, surgeon so touched he agrees to do surgery for free, she is on front page of our paper, we are on front page of their paper in Alps? Ha ha. Just happy.

Anne has small superstitions which she uses to dispel anxieties. For instance, if she can make it to the fourth stain on the carpet by the time the elevator door closes, that means Nate has thought positively about her today, and there is a future where they know each other. It becomes a one-sided competition when a negative consequence is imagined: if she cannot touch two different kinds of tile with her feet by the time the toilet flushes, that means she said something crucially “wrong” in an email, and Nate will never contact her again. She doesn't keep track of which side is winning.

February 2, 2010—Groundhog Day Addistar Network, Inc. Bridget Maslow, HR bmaslow@addistar.com Dear Ms. Maslow: Though I prefer to send letters of recommendation via the U.S. Postal Service, now considered by many to be as quaint as muttonchop whiskers and the butter churn, I hereby accede to your request for an e-mail evaluation of Quentin Eshe, who has applied for the position of assistant communications coordinator at Addistar.

Many of us go through our days attending to multiple stimuli simultaneously without giving any one thing our full and complete attention. We eat while watching TV and check our email while in the presence of our families. We think about our problems in the middle of a conversation or during an otherwise positive experience. We talk on the phone while driving and choose to distract ourselves from everyday tasks rather than attending to them. We escape the small moments rather than recognizing life is the small moments.

Here’s my full list of guidelines for how to apply the principles of this chapter to email communication. 1. Emails should contain as few words as possible. 2. Make it easy to see your central point at a glance, in one screen. 3. Never send an email that could emotionally affect another person unless it’s pure positive feedback. 4. Emotional issues must be discussed by phone; email should be used only to book a time for a call. 5. If you accidentally break rule number four, phone the person immediately, apologize, and discuss the issue by phone.

UN-Impressive Acts of Indiscretion • Forwarding other people's emails without getting permission. • Throwing other people under the bus to save yourself. • Talking loudly, being boorish and insensitive to the others around you. • Flagrant cheating. • Burning bridges. • Talking smack. • Dissing your competitor to your customer. • Oversharing and revealing too much personal information about yourself and others. • Breaking trust by sharing someone else’s secrets. • Being passive-aggressive to manipulate a situation or person. • Saying one thing and doing another. • Being two-faced. • Lying by omission. • Dispensing bulls#@%!

You’re unhappy and you feel like a failure. PERFECT! Use that sad/angry/disappointed energy. Channel it into what you know, deep down in your heart, you love. Spend the next six months in a state of total obsession. Get up two hours earlier than usual and write before you go to work. Come home and exercise (not optional, sorry), then write for another hour. Read or watch the kind of comedy you love before bed. Don’t waste all your time socializing. Do a little socializing on weekends, but focus. Focus! Save your money. Research part-time work you could do for your company; use your slackness as a way to sell a new position where your boss would get your best from you every hour that you’re there. Pitch it as a win-win. Or pitch working from home half the time to cure your blahs and jack up your productivity. Then overproduce at work, but fit all of your work into a part-time schedule, and fill your prime working hours with writing/comedy. Almost any capable human with a not-that-taxing job can pull this off if they put their mind to it. If you’re a manager, investigate other roles or sell your boss on the fact that you’re managing via e-mail most of the time anyway.

The silent treatment is a form of emotional abuse typically employed by people with narcissistic tendencies. It is designed to (1) place the abuser in a position of control; (2) silence the target’s attempts at assertion; (3) avoid conflict resolution/personal responsibility/compromise; or (4) punish the target for a perceived ego slight. (..) The target, who may possess high emotional intelligence, empathy, conflict-resolution skills, and the ability to compromise, may work diligently to respond to the deafening silence. He or she may frequently reach out to the narcissistic person via email, phone, or text to resolve greatly inflated misunderstandings, and is typically met with continued disdain, contempt, and silence. Essentially, the narcissistic person’s message is one of extreme disapproval (..) The silent treatment is a form of emotional abuse that no one deserves nor should tolerate. If an individual experiences this absence of communication, it is a sure sign that he or she needs to move on and heal. The healing process can feel like mourning the loss of a relationship that did not really exist and was one-way in favor of the ego-massaging person with narcissism.

How does this work in email marketing? One simple example is to start asking subscribers to begin interacting with you in a small way right from when you start communicating with them. Ask them to reply to a message, like or share a blog post, complete a survey. Taking these small steps to interact early on makes it much more likely they’ll be willing to take bigger steps later – like joining you on a webinar, arranging a call with you or buying a product. You can also offer a low cost product early on in your interactions with a subscriber. It’s less of a commitment than a high end product or hiring your services. But by purchasing from you they begin to see themselves as a buyer and they’re more likely to buy again in future. Especially if their buying and post-purchase experience is very positive.

Rich Purnell sipped coffee in the silent building. Only his cubicle illuminated the otherwise dark room. Continuing with his computations, he ran a final test on the software he'd written. It passed. With a relieved sigh, he sank back in his chair. Checking the clock on his computer, he shook his head. 3:42am. Being an astrodynamicist, Rich rarely had to work late. His job was the find the exact orbits and course corrections needed for any given mission. Usually, it was one of the first parts of a project; all the other steps being based on the orbit. But this time, things were reversed. Iris needed an orbital path, and nobody knew when it would launch. A non-Hoffman Mars-transfer isn't challenging, but it does require the exact locations of Earth and Mars. Planets move as time goes by. An orbit calculated for a specific launch date will work only for that date. Even a single day's difference would result in missing Mars entirely. So Rich had to calculate many orbits. He had a range of 25 days during which Iris might launch. He calculated one orbital path for each. He began an email to his boss. "Mike", he typed, "Attached are the orbital paths for Iris, in 1-day increments. We should start peer-review and vetting so they can be officially accepted. And you were right, I was here almost all night. It wasn't that bad. Nowhere near the pain of calculating orbits for Hermes. I know you get bored when I go in to the math, so I'll summarize: The small, constant thrust of Hermes's ion drives is much harder to deal with than the large point-thrusts of presupply probes. All 25 of the orbits take 349 days, and vary only slightly in thrust duration and angle. The fuel requirement is nearly identical for the orbits and is well within the capacity of EagleEye's booster. It's too bad. Earth and Mars are really badly positioned. Heck, it's almost easier to-" He stopped typing. Furrowing his brow, he stared in to the distance. "Hmm." he said. Grabbing his coffee cup, he went to the break room for a refill. ... "Rich", said Mike. Rich Purnell concentrated on his computer screen. His cubicle was a landfill of printouts, charts, and reference books. Empty coffee cups rested on every surface; take-out packaging littered the ground. "Rich", Mike said, more forcefully. Rich looked up. "Yeah?" "What the hell are you doing?" "Just a little side project. Something I wanted to check up on." "Well... that's fine, I guess", Mike said, "but you need to do your assigned work first. I asked for those satellite adjustments two weeks ago and you still haven't done them." "I need some supercomputer time." Rich said. "You need supercomputer time to calculate routine satellite adjustments?" "No, it's for this other thing I'm working on", Rich said. "Rich, seriously. You have to do your job." Rich thought for a moment. "Would now be a good time for a vacation?" He asked. Mike sighed. "You know what, Rich? I think now would be an ideal time for you to take a vacation." "Great!" Rich smiled. "I'll start right now." "Sure", Mike said. "Go on home. Get some rest." "Oh, I'm not going home", said Rich, returning to his calculations. Mike rubbed his eyes. "Ok, whatever. About those satellite orbits...?" "I'm on vacation", Rich said without looking up. Mike shrugged and walked away.

What does it mean when customers don't take a deal? Does it mean that they didn't want the product as much as they did want the one they bought? Is a negative signal as strong as a positive one? Perhaps they like Champagne but already have a lot in stock. Maybe they just didn't see your e-mail newsletter that month. There are a lot of reasons why someone doesn't take an action, but there are few reasons why someone does. In other words, you should care about purchases, not non-purchases. The fancy way to say this is that there's an “asymmetry” in the data. The 1s are worth more than the 0s. If a customer matches another customer on three 1s, that's more important than matching some other customer on three 0s. What stinks though is that while the 1s are so important, there are very few of them in the data—hence, the term “sparse.

In addition to work, ADHD can significantly impact family life and relationships. The effects of ADHD on relationships are not necessarily negative; in fact, they can bring out many positive attributes. Loved ones may feel energized around you and recognize that your sense of spontaneity and creative expression brings a lot of joy into their lives. On the flip side, friends and family may complain about imbalanced relationships, issues with intimacy, and/or fraught dynamics. If you get easily sidetracked, you may be late to dates with friends and family (or completely forget to meet). You may forget to respond to emails, calls, and test. Family and friends may take these behaviors personally. This can feel hurtful to you when you are trying your best with a brain that works differently than theirs. Of course, this does not have anything to do with how much you care for your loved ones, so communicating what you're going through and strengthening your organizational skills to respect important commitments can keep your treasured relationships humming along smoothly.

Here are my 12 Rules for Living: I go to bed and get up at the same time seven days per week (8 p.m. and 4 a.m., respectively). I stick to my diet, avoid caffeine after 1 p.m., and avoid alcohol within three hours of bedtime. I write for at least sixty minutes first thing every morning. I do not check email before noon and I do not talk on the phone unless it is a scheduled interview or conference call. I act polite and courteous, and I do not swear. I create a to-do list at the start & end of every workday and update my daily gratitude & achievement journal. I do not engage in confrontations with anyone, in-person or online. This is a waste of time and energy. If I have caused harm, I apologize and fix the situation. And then I take a deep breath, relax, breathe out, and re-focus my efforts back on my work and goals. I am guided by these two phrases: “Nothing matters.” – I can only work towards my big goals and my vision of helping others, while the opinions of others do not matter. “It will all be over soon.” – Everything, both good and bad, comes to an end. I must enjoy the good while it lasts, and persevere through the bad until I have beaten it. Everything that happens to me—good and bad—is my personal responsibility. I blame no one but myself. These are the choices I’ve made—this is the life I’m living. I accept the consequences of my actions. I will help ten million men and women transform their lives. I will not be the person I don’t want to be. I will not be petty, jealous, or envious, or give in to any other of those lazy emotions. I will not gossip or speak badly of others, no matter who I am with or what environment I am in. I will not be negative when it is easier to be positive. I will not hurt others when it is possible to help. I will know the temptations, situations and environments in life that I must avoid, and I will, in fact, avoid them, even if it means loosening relationships with others who “live” in those environments. It’s my life and that matters more than what other people think of me. “I will always keep the child within me alive.” – Frank McKinney. I will make time to laugh and play every day. “I will write with honesty and feeling.” – Ted Nicholas. The opinion of others does not matter. What matters is the number of people that I can help by sharing advice and encouragement in my writing. My 12 Rules have made me much happier

The late Marlon Brando was once asked if he considered himself the best actor in Hollywood. That was a treacherous question, but Brando answered it in a creative way. He said, “It doesn’t matter whether I’m the best actor. I’m the best-positioned actor. People know me, and they want me around. I make life interesting for the people around me. It’s fun for me and it’s fun for them. I’m not always a nice guy, but I’m never the same guy twice. That’s why studios want to put me in movies, and that’s why the public wants to see me there.” Are you like Brando in this respect? Do you get together with your colleagues even when you don’t have to? If the answer is yes, you’re on the right track. If the answer is no, ask yourself, whom would you rather be with? Then think about how you can make a career move in that direction. Do you communicate with your colleagues even when it’s not strictly necessary—by phone, e-mail, or in person? Or are you more comfortable being on your own? There probably has never been a person who was more challenged in this area than Howard Hughes. He was undeniably a technical expert, and he was certainly unforgettable. He could design an airplane, fly it, and also direct a movie about it.

More than anything, we have lost the cultural customs and traditions that bring extended families together, linking adults and children in caring relationships, that give the adult friends of parents a place in their children's lives. It is the role of culture to cultivate connections between the dependent and the dependable and to prevent attachment voids from occurring. Among the many reasons that culture is failing us, two bear mentioning. The first is the jarringly rapid rate of change in twentieth-century industrial societies. It requires time to develop customs and traditions that serve attachment needs, hundreds of years to create a working culture that serves a particular social and geographical environment. Our society has been changing much too rapidly for culture to evolve accordingly. There is now more change in a decade than previously in a century. When circumstances change more quickly than our culture can adapt to, customs and traditions disintegrate. It is not surprising that today's culture is failing its traditional function of supporting adult-child attachments. Part of the rapid change has been the electronic transmission of culture, allowing commercially blended and packaged culture to be broadcast into our homes and into the very minds of our children. Instant culture has replaced what used to be passed down through custom and tradition and from one generation to another. “Almost every day I find myself fighting the bubble-gum culture my children are exposed to,” said a frustrated father interviewed for this book. Not only is the content often alien to the culture of the parents but the process of transmission has taken grandparents out of the loop and made them seem sadly out of touch. Games, too, have become electronic. They have always been an instrument of culture to connect people to people, especially children to adults. Now games have become a solitary activity, watched in parallel on television sports-casts or engaged in in isolation on the computer. The most significant change in recent times has been the technology of communication — first the phone and then the Internet through e-mail and instant messaging. We are enamored of communication technology without being aware that one of its primary functions is to facilitate attachments. We have unwittingly put it into the hands of children who, of course, are using it to connect with their peers. Because of their strong attachment needs, the contact is highly addictive, often becoming a major preoccupation. Our culture has not been able to evolve the customs and traditions to contain this development, and so again we are all left to our own devices. This wonderful new technology would be a powerfully positive instrument if used to facilitate child-adult connections — as it does, for example, when it enables easy communication between students living away from home, and their parents. Left unchecked, it promotes peer orientation.

Subject Line:  This means a lot… Or Would love to get your opinion…   Email Text:  Dear friends, family, and colleagues:    Thank you so much for reading this email. This isn’t an easy one for me to send, but it is extremely important to me, so I sincerely appreciate you investing your valuable time reading (and hopefully responding to) it. This email is going out to only a select group of people. Each of you knows me well, and I’m hoping will give me honest feedback about my strengths and most importantly, my weaknesses (aka “areas of improvement.”) I’ve never done anything like this before, but I feel that for me grow and improve as a person, I need to get a more accurate picture of how I’m showing up to the people that matter most to me. In order to become the person I need to be to create the life and contribute to others at the levels that I want, I need your feedback. So, all I’m asking is that you take just a few minutes to email me back with what you honestly think are my top 2-3 “areas of improvement.” If it will make you feel better to also list my top 2-3 “strengths” (I’m sure it will make me feel better J), you are definitely welcome to. That’s it. And please don’t sugarcoat it or hold back anything. I will not be offended by anything that you share. In fact, the more “brutally” honest you are, the more leverage it will give me to make positive changes in my life. Thank you again, and if there is anything else I can do to add value to your life, please let me know. With sincere gratitude,   Your Name

In the end, Putin won with the aid of Americans who had turned on their own values. The news media assisted greatly by elevating stolen innocuous emails from an insecure party server to a national crisis in which the victims were treated suspiciously. To Trump supporters it validated everything they ever suspected about Hillary Clinton—she hid emails, which meant she was a liar. No matter that Trump voters elected a man who openly embraced white supremacy, rejected diversity, abhorred global engagement, ignored his own corruption, and enlisted his own family and staff as royalty to be worshipped. Trump voters saw these traits as perks. They viewed nepotism, largess, and excess as virtues of a business and political shark. If he vocally stood against virtually all gains America had made in equality and global economic expansion since 1964 and it got him elected, then all the better that he hold those positions. By all means necessary was Trump’s apparent motto for the 2016 election. Russian intelligence lived by that motto too. The spies of the Red Square were shameless enough but the real scandal was that Team Trump saw nothing wrong with it. Trump voters had blindly elected him despite knowing that Russia had intervened in the electoral process. They cared not that Trump’s own surprising level of slavish devotion to Putin was suspicious. It. Did. Not. Matter. Trump had created a cult of personality in the white lower class so that they worshipped his every word and challenged the veracity of anything negative said against him. This worked out well for Putin. For the

The problem with adulthood was feeling like everything came with a timer—a dinner date with Sam was at most two hours, with other friends, probably not even as long. There was maybe waiting for a table, there was a night at a bar, there was a party that went late, but even that was just a few hours of actual time spent. Most of Alice’s friendships now felt like they were virtual, like the pen pals of her youth. It was so easy to go years without seeing someone in person, to keep up to date just through the pictures they posted of their dog or their baby or their lunch. There was never this—a day spent floating from one thing to another. This was how Alice imagined marriage, and family—always having someone to float through the day with, someone with whom it didn’t take three emails and six texts and a last-minute reservation change to see one another. Everyone had it when they were kids, but only the truly gifted held on to it in adulthood. People with siblings usually had a leg up, but not always. There were two boys from Belvedere, best friends since kindergarten, who had grown up and married a pair of sisters, and now all four of their children went to Belvedere, driven by one mom or the other in a little cousin carpool. That was next-level friendship—locking someone in through marriage. It seemed positively medieval, like when you realized that all the royal families in the world were more or less cousins. Even just the concept of cousins felt like bragging—Look at all these people who belong to me. Alice had never felt like she belonged to anyone—or like anyone belonged to her—except for Leonard.

Important: Be sure to put the outgoing email addresses in the BCC field of the email, so that each recipient doesn’t see everyone else you’re sending it to. (Or, you can copy and paste, then send the email to each person individually.) Subject Line: This means a lot… Or Would love to get your opinion… Email Text: Dear friends, family, and colleagues:  Thank you so much for reading this email. This isn’t an easy one for me to send, but it is extremely important to me, so I sincerely appreciate you investing your valuable time reading (and hopefully responding to) it.  This email is going out to only a select group of people. Each of you knows me well, and I’m hoping will give me honest feedback about my strengths and most importantly, my weaknesses (aka “areas of improvement.”) I’ve never done anything like this before, but I feel that for me grow and improve as a person, I need to get a more accurate picture of how I’m showing up to the people that matter most to me. In order to become the person I need to be to create the life and contribute to others at the levels that I want, I need your feedback.  So, all I’m asking is that you take just a few minutes to email me back with what you honestly think are my top 2-3 “areas of improvement.” If it will make you feel better to also list my top 2-3 “strengths” (I’m sure it will make me feel better ), you are definitely welcome to. That’s it. And please don’t sugarcoat it or hold back anything. I will not be offended by anything that you share. In fact, the more “brutally” honest you are, the more leverage it will give me to make positive changes in my life.  Thank you again, and if there is anything else I can do to add value to your life, please let me know.  With sincere gratitude, Your Name

Time management also involves energy management. Sometimes the rationalization for procrastination is wrapped up in the form of the statement “I’m not up to this,” which reflects the fact you feel tired, stressed, or some other uncomfortable state. Consequently, you conclude that you do not have the requisite energy for a task, which is likely combined with a distorted justification for putting it off (e.g., “I have to be at my best or else I will be unable to do it.”). Similar to reframing time, it is helpful to respond to the “I’m not up to this” reaction by reframing energy. Thinking through the actual behavioral and energy requirements of a job challenges the initial and often distorted reasoning with a more realistic view. Remember, you only need “enough” energy to start the task. Consequently, being “too tired” to unload the dishwasher or put in a load of laundry can be reframed to see these tasks as requiring only a low level of energy and focus. This sort of reframing can be used to address automatic thoughts about energy on tasks that require a little more get-up-and-go. For example, it is common for people to be on the fence about exercising because of the thought “I’m too tired to exercise.” That assumption can be redirected to consider the energy required for the smaller steps involved in the “exercise script” that serve as the “launch sequence” for getting to the gym (e.g., “Are you too tired to stand up and get your workout clothes? Carry them to the car?” etc.). You can also ask yourself if you have ever seen people at the gym who are slumped over the exercise machines because they ran out of energy from trying to exert themselves when “too tired.” Instead, you can draw on past experience that you will end up feeling better and more energized after exercise; in fact, you will sleep better, be more rested, and have the positive outcome of keeping up with your exercise plan. If nothing else, going through this process rather than giving into the impulse to avoid makes it more likely that you will make a reasoned decision rather than an impulsive one about the task. A separate energy management issue relevant to keeping plans going is your ability to maintain energy (and thereby your effort) over longer courses of time. Managing ADHD is an endurance sport. It is said that good soccer players find their rest on the field in order to be able to play the full 90 minutes of a game. Similarly, you will have to manage your pace and exertion throughout the day. That is, the choreography of different tasks and obligations in your Daily Planner affects your energy. It is important to engage in self-care throughout your day, including adequate sleep, time for meals, and downtime and recreational activities in order to recharge your battery. Even when sequencing tasks at work, you can follow up a difficult task, such as working on a report, with more administrative tasks, such as responding to e-mails or phone calls that do not require as much mental energy or at least represent a shift to a different mode. Similarly, at home you may take care of various chores earlier in the evening and spend the remaining time relaxing. A useful reminder is that there are ways to make some chores more tolerable, if not enjoyable, by linking them with preferred activities for which you have more motivation. Folding laundry while watching television, or doing yard work or household chores while listening to music on an iPod are examples of coupling obligations with pleasurable activities. Moreover, these pleasant experiences combined with task completion will likely be rewarding and energizing.

It’s a basic fact of their relationship that Olivia wants sex more often than Patrick does, so she ends up initiating most of the time. But Olivia’s experience of being the target of Patrick’s placebo-powered rampant lust the previous night had given her a powerful insight: It had felt good to be open to sex, without feeling driven to have sex. It had felt good to allow sexual desire to pull her gradually and gently toward sex, rather than feeling like it was pushing her. So as the next step in their experiment, they tried flipping their usual dynamic on its head. They set a “date night” and then didn’t do anything to prepare; they just showed up that night in their usual states of mind—Olivia ready to go, Patrick not disinterested, but not actively interested either. And they made Olivia follow her partner’s lead, while Patrick started to explore what kinds of things he could do to shift himself into active interest. They spent a lot of time “preheating the oven”: kissing and talking and massaging—and, surprisingly, a little adventure, moving from the bedroom to the kitchen to feed each other. When Patrick was in charge with full permission to do whatever occurred to him, they tried new things and played together. They learned a lot about what context worked for Patrick, because he had to create that context, had to ask for what felt right. They learned a surprising thing about Olivia, too: When she stayed still enough to move at Patrick’s pace rather than her own naturally faster pace, the gradual buildup and the sustained arousal and the necessity of holding herself back created a context that wasn’t just as good as the context that worked for her. It was unbelievably better. Olivia emailed me: “One of the rules we set was I had to ask for permission before I had an orgasm. And he did not always say yes when I asked. Um, we’ll be doing that again.” In other words: Creating a great sex-positive context for the lower-desire partner resulted in a context that was mind-blowingly, almost painfully erotic for the higher-desire partner. This chapter is about why and how that works.

Imagine yourself sitting at a computer, about to visit a website. You open a Web browser, type in a URL, and hit Enter. The URL is, in effect, a request, and this request goes out in search of its destination server. Somewhere in the midst of its travels, however, before your request gets to that server, it will have to pass through TURBULENCE, one of the NSA’s most powerful weapons. Specifically, your request passes through a few black servers stacked on top of one another, together about the size of a four-shelf bookcase. These are installed in special rooms at major private telecommunications buildings throughout allied countries, as well as in US embassies and on US military bases, and contain two critical tools. The first, TURMOIL, handles “passive collection,” making a copy of the data coming through. The second, TURBINE, is in charge of “active collection”—that is, actively tampering with the users. You can think of TURMOIL as a guard positioned at an invisible firewall through which Internet traffic must pass. Seeing your request, it checks its metadata for selectors, or criteria, that mark it as deserving of more scrutiny. Those selectors can be whatever the NSA chooses, whatever the NSA finds suspicious: a particular email address, credit card, or phone number; the geographic origin or destination of your Internet activity; or just certain keywords such as “anonymous Internet proxy” or “protest.” If TURMOIL flags your traffic as suspicious, it tips it over to TURBINE, which diverts your request to the NSA’s servers. There, algorithms decide which of the agency’s exploits—malware programs—to use against you. This choice is based on the type of website you’re trying to visit as much as on your computer’s software and Internet connection. These chosen exploits are sent back to TURBINE (by programs of the QUANTUM suite, if you’re wondering), which injects them into the traffic channel and delivers them to you along with whatever website you requested. The end result: you get all the content you want, along with all the surveillance you don’t, and it all happens in less than 686 milliseconds. Completely unbeknownst to you. Once the exploits are on your computer, the NSA can access not just your metadata, but your data as well. Your entire digital life now belongs to them.

Imagine yourself sitting at a computer, about to visit a website. You open a Web browser, type in a URL, and hit Enter. The URL is, in effect, a request, and this request goes out in search of its destination server. Somewhere in the midst of its travels, however, before your request gets to that server, it will have to pass through TURBULENCE, one of the NSA’s most powerful weapons. Specifically, your request passes through a few black servers stacked on top of one another, together about the size of a four-shelf bookcase. These are installed in special rooms at major private telecommunications buildings throughout allied countries, as well as in US embassies and on US military bases, and contain two critical tools. The first, TURMOIL, handles “passive collection,” making a copy of the data coming through. The second, TURBINE, is in charge of “active collection”—that is, actively tampering with the users. You can think of TURMOIL as a guard positioned at an invisible firewall through which Internet traffic must pass. Seeing your request, it checks its metadata for selectors, or criteria, that mark it as deserving of more scrutiny. Those selectors can be whatever the NSA chooses, whatever the NSA finds suspicious: a particular email address, credit card, or phone number; the geographic origin or destination of your Internet activity; or just certain keywords such as “anonymous Internet proxy” or “protest.” If TURMOIL flags your traffic as suspicious, it tips it over to TURBINE, which diverts your request to the NSA’s servers. There, algorithms decide which of the agency’s exploits—malware programs—to use against you. This choice is based on the type of website you’re trying to visit as much as on your computer’s software and Internet connection. These chosen exploits are sent back to TURBINE (by programs of the QUANTUM suite, if you’re wondering), which injects them into the traffic channel and delivers them to you along with whatever website you requested. The end result: you get all the content you want, along with all the surveillance you don’t, and it all happens in less than 686 milliseconds. Completely unbeknownst to you. Once the exploits are on your computer, the NSA can access not just your metadata, but your data as well. Your entire digital life now belongs to them.

OBAMA WENT THROUGH STAGES. That first day, I was in multiple meetings where he tried to lift everyone’s spirits. That evening, he interrupted the senior staff meeting in Denis McDonough’s office and gave a version of the speech that I’d now heard three times as we all sat there at the table. He was the only one standing. It was both admirable and heartbreaking watching him take everything in stride, working—still—to lift people’s spirits. When he was done, I spoke first. “It says a lot about you,” I said, “that you’ve spent the whole day trying to buck the rest of us up.” People applauded. Obama looked down. On the Thursday after the election, he had a long, amiable meeting with Trump. It left him somewhat stupefied. Trump had repeatedly steered the conversation back to the size of his rallies, noting that he and Obama could draw big crowds but Hillary couldn’t. He’d expressed openness to Obama’s arguments about healthcare, the Iran deal, immigration. He’d asked for recommendations for staff. He’d praised Obama publicly when the press was there. Afterward, Obama called a few of us up to the Oval Office to recap. “I’m trying to place him,” he said, “in American history.” He told us Trump had been perfectly cordial, but he’d almost taken pride in not being attached to a firm position on anything. “He peddles bullshit. That character has always been a part of the American story,” I said. “You can see it right back to some of the characters in Huckleberry Finn.” Obama chuckled. “Maybe that’s the best we can hope for.” In breaks between meetings in the coming days, he expressed disbelief that the election had been lost. With unemployment at 5 percent. With the economy humming. With the Affordable Care Act working. With graduation rates up. With most of our troops back home. But then again, maybe that’s why Trump could win. People would never have voted for him in a crisis. He kept talking it out, trying on different theories. He chalked it up to multiple car crashes at once. There was the letter from Comey shortly before the election, reopening the investigation into Clinton’s email server. There was the steady release of Podesta emails from Wikileaks through October. There was a rabid right-wing propaganda machine and a mainstream press that gorged on the story of Hillary’s emails, feeding Trump’s narrative of corruption.

Cultivating loyalty is a tricky business. It requires maintaining a rigorous level of consistency while constantly adding newness and a little surprise—freshening the guest experience without changing its core identity.” Lifetime Network Value Concerns about brand fickleness in the new generation of customers can be troubling partly because the idea of lifetime customer value has been such a cornerstone of business for so long. But while you’re fretting over the occasional straying of a customer due to how easy it is to switch brands today, don’t overlook a more important positive change in today’s landscape: the extent to which social media and Internet reviews have amplified the reach of customers’ word-of-mouth. Never before have customers enjoyed such powerful platforms to share and broadcast their opinions of products and services. This is true today of every generation—even some Silent Generation customers share on Facebook and post reviews on TripAdvisor and Amazon. But millennials, thanks to their lifetime of technology use and their growing buying power, perhaps make the best, most active spokespeople a company can have. Boston Consulting Group, with grand understatement, says that “the vast majority” of millennials report socially sharing and promoting their brand preferences. Millennials are talking about your business when they’re considering making a purchase, awaiting assistance, trying something on, paying for it and when they get home. If, for example, you own a restaurant, the value of a single guest today goes further than the amount of the check. The added value comes from a process that Chef O’Connell calls competitive dining, the phenomenon of guests “comparing and rating dishes, photographing everything they eat, and tweeting and emailing the details of all their dining adventures.” It’s easy to underestimate the commercial power that today’s younger customers have, particularly when the network value of these buyers doesn’t immediately translate into sales. Be careful not to sell their potential short and let that assumption drive you headlong into a self-fulfilling prophecy. Remember that younger customers are experimenting right now as they begin to form preferences they may keep for a lifetime. And whether their proverbial Winstons will taste good to them in the future depends on what they taste like presently.

But this sense of duty and virtue involved a complicated calculation about your positive effect on the White House versus its negative effect on you. In April, an email originally copied to more than a dozen people went into far wider circulation when it was forwarded and reforwarded. Purporting to represent the views of Gary Cohn and quite succinctly summarizing the appalled sense in much of the White House, the email read: It’s worse than you can imagine. An idiot surrounded by clowns. Trump won’t read anything—not one-page memos, not the brief policy papers; nothing. He gets up halfway through meetings with world leaders because he is bored. And his staff is no better. Kushner is an entitled baby who knows nothing. Bannon is an arrogant prick who thinks he’s smarter than he is. Trump is less a person than a collection of terrible traits. No one will survive the first year but his family. I hate the work, but feel I need to stay because I’m the only person there with a clue what he’s doing. The reason so few jobs have been filled is that they only accept people who pass ridiculous purity tests, even for midlevel policy-making jobs where the people will never see the light of day. I am in a constant state of shock and horror.

1. State the situation. “You go right in and hit them with how you see it in the cold light of day, without being too inflammatory or dramatic,” says Rosenberg. She made it clear to the A.M.A. that (a) having no women speakers was wrong, and (b) hiring her would be a step in the right direction. It makes sense that before you can speak persuasively—that is, before you speak from a position of passion and personal knowledge—you need to know where you stand. 2. Communicate your feelings. We downplay the influence of emotions in our day-to-day contacts, especially in the business world. We’re told that vulnerability is a bad thing and we should be wary of revealing our feelings. But as we gain comfort using “I feel” with others, our encounters take on depth and sincerity. Your emotions are a gift of respect and caring to your listeners. 3. Deliver the bottom line. This is the moment of truth when you state, with utter clarity, what it is you want. If you’re going to put your neck on the line, you’d better know why. The truth is the fastest route to a solution, but be realistic. While I knew Phil Knight of Nike wasn’t going to buy anything based on one five-minute conversation on a bus in Davos, Switzerland, I did make sure to get his e-mail and tell him that I’d like to follow up with him again sometime. Then I did so. 4. Use an open-ended question. A request that is expressed as a question—one that cannot be answered by a yes or no—is less threatening. How do you feel about this? How can we solve this problem? The issue has been raised, your feelings expressed, your desires articulated. With an open-ended suggestion or question, you invite the other person to work toward a solution with you. I didn’t insist on a specific lunch date at a specific time with Phil. I left it open and didn’t allow our first exchange to be weighted down by unnecessary obligations

Thanks to the knowledge revolution, we have more information and more choices than ever before. But we also have more decisions to make and less time to make them as the pace of life picks up greater speed with each so-called labor-saving technological advance. The boundaries between home and the workplace are eroding as work reaches people by cell phone and e-mail, anywhere anytime. The rules are also eroding and the temptation to cut corners and bend ethical standards is powerful. Everywhere people are finding it hard to set and maintain boundaries. No is today’s biggest challenge.

4. Give recognition and show appreciation. “The deepest principle of human nature is the craving to be appreciated,” wrote William James, the father of American psychology. It is impossible to be motivated and do great work if you don’t feel that somebody cares and appreciates what you do. Studies have shown that for people to be happy and productive at work, they need to experience positive interactions (appreciation, praise) vs. negative (reprimands, criticism) with their manager in a ratio of at least 3:1. (Watch out: For a marriage to work, you actually need a 5:1 ratio!!) So make it a simple habit to thank people each and every day — and that includes using the word generously in emails to your team. The way people want to receive recognition varies greatly: public vs. private, material vs. immaterial, from peers vs. from superiors, etc. Great managers test different approaches and observe reactions until they find the triggers that work best with each of their people. At MOM’s Organic Market, managers will sometimes publicly recognize employees who have performed well, but CEO Scott Nash has often found that one-on-one comments are most effective.

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Keep life simple – Too many times, we fill up our lives and schedules with things that are useless. Unnecessary decisions, unnecessary activities, checking your email too often or being on social media all day, trying to fill up your time too much with media entertainment, filling up your home with clutter and junk that you don’t need… keep it simple and you’ll find that life is more satisfying.

I think my FAVORITE part of being an author is reading all the wonderful emails I get from fans. It makes me so happy each time a reader enjoys one of my books enough to take the time to get in touch with me. Much like the heroine of one of my novels (Cassidy Lane), sometimes when I have a bad day I read fan emails to cheer myself up, and it always does the trick. Reading emails from actual readers reminds me how lucky I am to be in this position. If you’ve ever emailed me, thank you!!

happy habits.   Each morning, write down three things you’re grateful for. Not the same three every day; find three new things to write about. That trains your brain to search your circumstances and hunt for the positive. Journal for two minutes a day about one positive experience you’ve had over the past twenty-four hours. Write down every detail you can remember; this causes your brain to literally reexperience the experience, which doubles its positive impact. Meditate daily. Nothing fancy; just stop all activity, relax, and watch your breath go in and out for two minutes. This trains your brain to focus where you want it to, and not get distracted by negativity in your environment. Do a random act of kindness over the course of each day. To make this simple, Shawn often recommends a specific act of kindness: at the start of each day, take two minutes to write an email to someone you know praising them or thanking them for something they did. Exercise for fifteen minutes daily. Simple cardio, even a brisk walk, has a powerful antidepressant impact, in many cases stronger (and more long-lasting) than an actual antidepressant! According

In our digital world today, handwritten notes are an “old school” way to make people feel important. Email is easy and Facebook birthday messages are now the norm, however, taking that extra step makes your efforts extra special. Whether it is a thank you note, birthday greeting, or a card of congratulations, taking the time to extend this personal consideration makes a person feel like you care. Be the surprise in someone’s day and make them feel important.

people have what he calls a natural negativity bias toward email. 8 Goleman found that if the sender felt positive about an email, then the receiver usually just felt neutral. And if the sender felt neutral about the message, then the receiver typically felt negative about it.

EVERY EMAIL LIST SHOULD ______ The answer I always get when I ask the above question? Provide Value. You’re supposed to provide value. That’s the baseline expectation. But an email list that stands out isn’t necessarily one that’s always spoon-feeding subscribers with free tips and resources. I used to think that value was providing free content, free downloads, more free tips and how-tos. But that couldn’t be further from the truth. The value that makes a difference is being the voice of wisdom for your subscribers…Pointing out their limiting beliefs, mistakes, and myths…Convincing them of your worldview and getting them to buy into it…Turning their assumptions and fears into strength and positivity.

A common fear for companies is that if they open up a space for customers to share their problems, that it will be really negative and toxic. To that, I always remind them that any negativity that people feel toward your product is already being shared, just not in spaces where you have access and influence. It's much better to be able to own the space where these conversations are happening, to hear what people are saying, and be able to proactively respond. Kobe always recommends taking any heated conversations offline, “Ask the member to chat over email or phone where you can address their concerns one-on-one, or even escalate to a senior customer support agent to address sensitive situations.” Even in the most negative communities, over time you can turn the corner and develop a culture of positivity and optimism by continuing to show up, make your customers feel heard, and address their concerns with honesty and transparency.

since if government officials know that all of their ideas and positions may be made public, it inhibits openness, candor, and trust in communications. The predictable result will be for government officials to commit ever less information to writing, either in print or in the form of emails. Instead, they will limit important matters to oral conversation. But that decreases the opportunity to carefully lay out positions.

I feel good. And victorious. And the feeling lasts. A few weeks after my first poker win, I’m approached by a magazine to write an article. I look back through my old emails. I’ve played with this opponent before: she’s asked me to write in the past, multiple times. It was always a little too small a sum for the effort required, so I’d never actually written anything. Every time I mentioned money, she walked away. Part of me just wants to accept this assignment: it’s interesting, I’ve done a lot of work on the background already, and the money isn’t all that bad. I’ve been offered worse. It would actually be a nice and needed boost at this precise moment. But on some level, part of me must remember: you can’t play scared. You can’t be afraid of how you look. You can’t be afraid someone will walk away because of what you do or don’t do. You have to play smart. And so I decide to check back: I’m not really doing much freelance work these days, I respond. I’m working on my next book. Not a refusal, but something that leaves the action open. Turn the decision momentum so that the power of position is on my side. Do nothing without first gauging my opponent’s reaction. Reveal nothing about the strength of my hand until I have to. A day later, I receive another email: What if we paid you more than we’ve offered in the past? This is an opening, and old me would have jumped at it. New me decides I don’t actually have to jump at anything; the smarter strategy might lie in another direction. I’m not sure that would be enough, I counter, since I really need to be paid more than I am at my home magazine to make it worth my while given the constraints on my time. In effect, I’m calling the bet, but I don’t raise. I simply stay in the hand to see what will happen. Three dollars a word, comes the next email. Done. I’ve won the hand and extracted more value than I ever thought I could from it.

Katherine hadn’t been in a wheelchair the day she’d boarded flight 672. I’d never been brave enough to ask for the specifics of her injuries, but they were extensive. In the early days of her emails, she’d updated us all from a hospital bed. Then a rehabilitation center. Recently, she’d sent photos of home renovations to accommodate her wheelchair. Her communications were always upbeat and filled with positivity, but it was times like that when I couldn’t imagine how she hadn’t become an erupting volcano of bitterness.

Think on Paper The power of this technique lies in its simplicity. Here’s how it works: You start with a list of everything you have to do for the coming day. Think on paper. You then place an A, B, C, D, or E next to each item on your list before you begin the first task. An “A” item is defined as something that is very important, something that you must do. This is a task that will have serious positive or negative consequences if you do it or fail to do it, like visiting a key customer or finishing a report that your boss needs for an upcoming board meeting. These items are the frogs of your life. If you have more than one A task, you prioritize these tasks by writing “A-1,” “A-2,” “A-3,” and so on in front of each item. Your A-1 task is your biggest, ugliest frog of all. ”Shoulds” versus “Musts” A “B” item is defined as a task that you should do. But it has only mild consequences. These are the tadpoles of your work life. This means that someone may be unhappy or inconvenienced if you don’t do one of these tasks, but it is nowhere as important as an A task. Returning an unimportant telephone message or reviewing your e-mail would be a B task. The rule is that you should never do a B task when an A task is left undone. You should never be distracted by a tadpole when a big frog is sitting there waiting to be eaten. A “C” task is defined as something that would be nice to do but for which there are no consequences at all, whether you do it or not. C tasks include phoning a friend, having coffee or lunch with a coworker, and completing some personal business during work hours. These sorts of activities have no effect at all on your work life. A “D” task is defined as something you can delegate to someone else. The rule is that you should delegate everything that someone else can do so you can free up more time for the A tasks that only you can do. An “E” task is defined as something that you can eliminate altogether, and it won’t make any real difference. This may be a task that was important at one time but is no longer relevant to you or anyone else. Often it is something you continue to do out of habit or because you enjoy it. But every minute that you spend on an E task is time taken away from an A task or activity that can make a real difference in your life. After you have applied the ABCDE Method to your list, you will be completely organized and ready to get more important things done faster.

I used to get really offended if someone didn't get back to me right away. If someone didn't text me back, or someone didn't email me back, I took it personally and felt rejected. And now that I'm in the position I am in, I realize we can't be everything to everyone. Sometimes, I can't answer a text message. Sometimes, I can't go to someone's event and now I understand it's okay.

A. Change negative self thoughts to positive self thoughts. Stop the self criticism. Life is hard enough, be kind to yourself. Become aware of just how often you make negative comments about yourself that lessen your self esteem. At the end of each day make a Note of the negative comments you made about yourself and make a promise to eliminate these from your thoughts. You know the ones, ’why am I so stupid?’ ‘I just knew I’d get that wrong.’ ‘this is such an ugly dress, shirt’, ‘I’m so fat’, you get the picture. Get rid of these self hurtful thoughts. B. Change your language and you will change how you feel about you! Try this activity. Replace the word ‘try’ with ‘I will do that’; Replace ‘I can’t’ with ‘I can’; Replace ‘I should’ with ‘I will do that’ C. Get Fit! Start an exercise program. Start small but start. The better you look the better you feel about yourself. Check with your doctor or health care provider. D. An Act of Kindness. Try this. You’ll feel good and so will others and it’s contagious. Surprise your secretary, co-worker or friend with a morning coffee, muffin or homemade treat. Treat your kids to a surprise dessert. Leave a note of kind words on a loved one’s pillow. Mail an invite for a lunch/dinner date to friend/partner/spouse. Smile at a senior on the street or grocery store. Email/phone/write a note to a friend or family member you haven’t seen for awhile. E. Take Action Anxiety and fear can keep you from moving forward and cause you to be unsatisfied with yourself. Try this. Next time you have a task to complete, no matter how small, create an action plan. Write down the answers to What, When, How. Now do it! Successfully completing tasks is a great self esteem builder. You feel good when you complete actions, no matter how small. F. Personal Affirmations Practiced daily personal affirmation can increase Self Esteem. Check here.

One of the most common traits among successful people is getting up early in the morning. They put their personal priorities in front of other people’s priorities as they know that their priority has to be done if it is to be done. This is why they don’t spend the first few hours checking their email but instead use the early hours of the day as their ‘me’ time. Even a few minutes of visualization and positive thinking in the early hours

Shawn teaches a set of five simple things you can do every day that, if you do them consistently over time, will make you significantly, noticeably, measurably happier. They are slight edge actions for happiness: happy habits.   Each morning, write down three things you’re grateful for. Not the same three every day; find three new things to write about. That trains your brain to search your circumstances and hunt for the positive. Journal for two minutes a day about one positive experience you’ve had over the past twenty-four hours. Write down every detail you can remember; this causes your brain to literally reexperience the experience, which doubles its positive impact. Meditate daily. Nothing fancy; just stop all activity, relax, and watch your breath go in and out for two minutes. This trains your brain to focus where you want it to, and not get distracted by negativity in your environment. Do a random act of kindness over the course of each day. To make this simple, Shawn often recommends a specific act of kindness: at the start of each day, take two minutes to write an email to someone you know praising them or thanking them for something they did. Exercise for fifteen minutes daily. Simple cardio, even a brisk walk, has a powerful antidepressant impact, in many cases stronger (and more long-lasting) than an actual antidepressant! According to Shawn, if you do any one of these things faithfully for just three weeks, twenty-one days in a row, it will start to become a habit—a happy habit. You will have literally begun to rewire your brain to see the world in a different way, and as a result, to be happier on an everyday basis.

The first step to increasing your happiness is to understand what positive psychology research has been telling us for the past fifteen years: the most significant factors in your day-to-day, moment-to-moment level of happiness are not circumstantial. They’re not heredity. They’re not dictated by your genes or caused by outside events. The most significant factors in your happiness are your actions. What you do every day. You can break down the bulk of happiness research into three areas. Your happiness is affected by 1) your outlook, that is, how you choose to view the events and circumstances of your everyday life; 2) specific actions with positive impact—things like writing down three things your grateful for, or sending appreciative emails, doing random acts of kindness, practicing forgiveness, meditating, and exercising; and 3) where you put your time and energy, and especially investing more time into important relationships and personally meaningful pursuits.

STEPS TO A POWER NOTE:     1.  USE UNBRANDED CARDS WITH A SYMBOL OR MONOGRAM THAT REPRESENTS YOU. IT’S A PERSONAL NOTE.     2.  USE BLUE INK. IT LOOKS ORIGINAL AND POSITIVE.     3.  WORDS - USE YOU, BUT AVOID I, ME, MY.     4.  BE SPECIFIC IN YOUR PRAISE. IDENTIFY AND ACKNOWLEDGE A CHARACTERISTIC, A TALENT, A UNIQUE QUALITY.     5.  LEVERAGE THE POWER OF POSITIVE PROJECTION. IDENTIFY A PERSONAL CHARACTERISTIC YOU WANT TO IMPROVE AND EXPRESS RESPECT FOR OTHERS WHO POSSESS THAT QUALITY (HAPPINESS, WEALTH, BALANCE, ETC.)     6.  WRITE RIGHTLY - SLOPE TEXT SLIGHTLY UPWARD FROM LEFT TO RIGHT. READ YOUR HANDWRITING CAN CHANGE YOUR LIFE BY VIMALA RODGERS.7     7.  THE POWER OF THE P.S. USE A P.S. AS A CALL-TO-ACTION: ASK THE RECIPIENT TO TAKE ACTION SUCH AS E-MAILING OR CALLING. “Whom do I write these POWER Notes to?” Rick asked. “Everybody you know,” Coach answered. “Pick up a business card, look in your e-mail, look in your database—find a person,

We often feel the most stress, or the most emotionally hijacked, when we stare into the void of our jam-packed to-do list, in-box, or desk top. One look at the towering pile of papers looming on our desk, or the 300 unread e-mails, and our feelings of control fly right out the window.

In the world of marketing, the term is “opt-out”—a genius invention, really, that takes supreme advantage of human psychology. Opt-out marketing is when people are added to mailing lists without ever consciously consenting, so that if they want to stop the barrage of promotional e-mails, they must actively unsubscribe themselves.

Sustain a positive outlook. Cultivate a can-do spirit, and you will be an inspiration to employees. And, when that's a tall order, fake it until you make it! • Be known as a fair person. Employees want to be treated fairly, and you must take the necessary steps to make sure they feel that is the case. • Keep an eye on morale. Morale at the workplace can be affected positively or negatively by an incident that, although it might seem insignificant to you, might be very important to your employees. A contented group of employees will do more and better work than an unhappy group. • Set an example. If you want your employees to work hard and succeed, then set an example by doing so yourself. Be a spectacular role model! • Take responsibility for your actions. If something goes wrong and it's your fault, step up to the plate and acknowledge whatever it is that went wrong and why. • Maintain your sense of humor. Don't take yourself too seriously, and don't be in such a hurry that you haven't got time to tell or listen to a positive (tasteful) story. Studies suggest laughter and good humor go a long way in helping employees function well in the workplace. • Acknowledge good work through praise. Everyone wants to hear “well done” now and then, so make sure you acknowledge good work. Say it privately and say it within earshot of others, too. • Give credit for ideas. If one of your employees comes up with a great idea, by all means give that person the credit he or she deserves. Don't allow anyone to take an employee's idea and pass it off as his own. (Managers are sometimes accused of stealing an employee's idea; be scrupulous about avoiding even a hint of such a thing.) Beyond the basic guidelines listed above, a good manager must possess other positive qualities: • Understanding: Conventional wisdom dictates that you walk in someone else's shoes before you judge her. Keep that in mind when dealing with people in the workplace. • Good communication skills: Keep your communication skills in good working order. You might want to join speaking organizations to learn how to be a better public speaker. But don't stop there. You communicate when you send a memo, write e-mail, and lead a meeting. There's no such thing as being a “perfect” communicator. An excellent manager will view the pursuit of this art as a work in progress. • Strong listening skills: When was the last time you really listened to someone when he was talking to you? Did you give him your full, undivided attention, or was your mind thinking about five other different things? And when you are listening, do you really know what it is people are trying to tell you? (You might have to ask probing questions in order to get the message.) • Leadership: Employees need good leaders to help guide them, so make sure your leadership skills are enviable and on-duty. • Common sense: You'll need more than your fair share if you expect to be a good manager of people. Some managers toss common sense out the window and then foolishly wonder what happened when things go wrong. • Honesty: Be honest and ethical in all of your business dealings — period! • A desire to encourage: Encouragement is different than praise. Encouragement helps someone who hasn't yet achieved the goal. Employees need your input and encouragement from time to time in order to be successful, so be prepared to fill that role.

Bizarre and Surprising Insights—Consumer Behavior Insight Organization Suggested Explanation7 Guys literally drool over sports cars. Male college student subjects produce measurably more saliva when presented with images of sports cars or money. Northwestern University Kellogg School of Management Consumer impulses are physiological cousins of hunger. If you buy diapers, you are more likely to also buy beer. A pharmacy chain found this across 90 days of evening shopping across dozens of outlets (urban myth to some, but based on reported results). Osco Drug Daddy needs a beer. Dolls and candy bars. Sixty percent of customers who buy a Barbie doll buy one of three types of candy bars. Walmart Kids come along for errands. Pop-Tarts before a hurricane. Prehurricane, Strawberry Pop-Tart sales increased about sevenfold. Walmart In preparation before an act of nature, people stock up on comfort or nonperishable foods. Staplers reveal hires. The purchase of a stapler often accompanies the purchase of paper, waste baskets, scissors, paper clips, folders, and so on. A large retailer Stapler purchases are often a part of a complete office kit for a new employee. Higher crime, more Uber rides. In San Francisco, the areas with the most prostitution, alcohol, theft, and burglary are most positively correlated with Uber trips. Uber “We hypothesized that crime should be a proxy for nonresidential population.…Uber riders are not causing more crime. Right, guys?” Mac users book more expensive hotels. Orbitz users on an Apple Mac spend up to 30 percent more than Windows users when booking a hotel reservation. Orbitz applies this insight, altering displayed options according to your operating system. Orbitz Macs are often more expensive than Windows computers, so Mac users may on average have greater financial resources. Your inclination to buy varies by time of day. For retail websites, the peak is 8:00 PM; for dating, late at night; for finance, around 1:00 PM; for travel, just after 10:00 AM. This is not the amount of website traffic, but the propensity to buy of those who are already on the website. Survey of websites The impetus to complete certain kinds of transactions is higher during certain times of day. Your e-mail address reveals your level of commitment. Customers who register for a free account with an Earthlink.com e-mail address are almost five times more likely to convert to a paid, premium-level membership than those with a Hotmail.com e-mail address. An online dating website Disclosing permanent or primary e-mail accounts reveals a longer-term intention. Banner ads affect you more than you think. Although you may feel you've learned to ignore them, people who see a merchant's banner ad are 61 percent more likely to subsequently perform a related search, and this drives a 249 percent increase in clicks on the merchant's paid textual ads in the search results. Yahoo! Advertising exerts a subconscious effect. Companies win by not prompting customers to think. Contacting actively engaged customers can backfire—direct mailing financial service customers who have already opened several accounts decreases the chances they will open more accounts (more details in Chapter 7).

6. CHRISTIAN REFORMED CHURCH Nor is this movement confined to liberal denominations. The Christian Reformed Church (CRC) is still thought to be largely evangelical, and it was only in 1995 that the CRC approved the ordination of women. But now the First Christian Reformed Church in Toronto has “opened church leadership to practicing homosexual members ‘living in committed relationships,’ a move that the denomination expressly prohibits.”24 In addition, Calvin College in Grand Rapids, Michigan, the college of the Christian Reformed Church, has increasingly allowed expressions of support for homosexuals to be evident on its campus. World magazine reports: Calvin has since 2002 observed something called “Ribbon Week,” during which heterosexual students wear ribbons to show their support for those who desire to sleep with people of the same sex. Calvin President Gaylen Byker . . . [said], “. . . homosexuality is qualitatively different from other sexual sin. It is a disorder,” not chosen by the person. Having Ribbon Week, he said, “is like having cerebral palsy week.” Pro-homosexuality material has crept into Calvin’s curriculum. . . . At least some Calvin students have internalized the school’s thinking on homosexuality. . . . In January, campus newspaper editor Christian Bell crossed swords with Gary Glenn, president of the American Family Association’s Michigan chapter, and an ardent foe of legislation that gives special rights to homosexuals. . . . In an e-mail exchange with Mr. Glenn before his visit, Mr. Bell called him “a hate-mongering, homophobic bigot . . . from a documented hate group.” Mr. Bell later issued a public apology.25 This article on Calvin College in World generated a barrage of pro and con letters to the editor in the following weeks, all of which can still be read online.26 Many writers expressed appreciation for a college like Calvin that is open to the expression of different viewpoints but still maintains a clear Christian commitment. No one claimed the quotes in the article were inaccurate, but some claimed they did not give a balanced view. Some letters from current and recent students confirmed the essential accuracy of the World article, such as this one: I commend Lynn Vincent for writing “Shifting sand?” (May 10). As a sophomore at Calvin, I have been exposed firsthand to the changing of Calvin’s foundation. Being a transfer student, I was not fully aware of the special events like “Ribbon Week.” I asked a classmate what her purple ribbon meant and she said it’s a sign of acceptance of all people. I later found out that “all people” meant gays, lesbians, and bisexuals. I have been appalled by posters advertising a support group for GLBs (as they are called) around campus. God condemned the practice, so why cannot God’s judgment against GLB be proclaimed at Calvin? I am glad Calvin’s lack of the morals it was founded on is being made known to the Christian community outside of Calvin. Much prayer and action is needed if a change is to take place.—Katie Wagenmaker, Coopersville, Mich.27 Then in June 2004, the Christian Reformed Church named as the editor of Banner, its denominational magazine, the Rev. Robert De Moor, who had earlier written an editorial supporting legal recognition for homosexuals as “domestic partners.” The CRC’s position paper on homosexuality states, “Christian homosexuals, like all Christians, are called to discipleship, to holy obedience, and to the use of their gifts in the cause of the kingdom. Opportunities to serve within the offices and the life of the congregation should be afforded to them as they are to heterosexual Christians.”28 This does not indicate that the Christian Reformed Church has approved of homosexual activity (it has not), but it does indicate the existence of a significant struggle within the denomination, and the likelihood of more to come.

Using Facebook, Twitter, email, text messaging and cell phones properly can help you stay connected and communicating. Be sure to use them thoughtfully.

Second Week Of June 2012 Dr. Arius reply arrived the following day after I email him. His message read: Hi Young, Of course I’ll be happy to answer your questions. I’m very curious to learn the nature of your secondary education at Daltonbury Hall. In my opinion, the current secondary school system is less than desirable, especially in the United States. As a psychiatrist I’m always interested in people and their experiences; be they positive or negative. Our experiences are what make us grow or slack as a well-rounded person.

Second Week Of June 2012 I agreed to be Dr. Arius’ case study. In my reply to the psychiatrist, I wrote: Good Day Dr. A. I’m surprised and flattered that you consider me an appropriate candidate to conduct a case study on my unique E.R.O.S., Bahriji, elite Arab Household, and secondary school experiences. As much as I am delighted to agree to your proposed challenge and to answer your questionnaires to the best of my abilities, I also have questions for you for which I would like answers before being an active participant in the survey. * Are you planning to publish professional psychiatric papers and publications to your findings? Or are you working on this project solely for your personal interest? * If your research reveals a positive alternative to the current accepted educational norm, are you planning to actively advocate for change? As you are aware, I can only provide you with my personal opinion on my educational experiences. I cannot speak for other  E.R.O.S. members. Before I agree to undergo this case study, I wish to make it very clear that I only speak for myself. Under no circumstances will I undermine to reveal the actual names of people and places, or jeopardize their society and individual standing in any way. I am obligated to honor my oath of confidentiality and pledge never to reveal the true identity of the clandestine society. As long as you are aware of my pledge, I am happy to answer your questions to the best of my ability. Although I have not known you for very long, I consider you a trusted friend. My intuition tells me you are a man of integrity. I have always trusted my inner voice and it has never failed me. I look forward to your next correspondence and your answers to my questions. I hope all is going splendidly in your part of the world. Keep me posted on the progress of your gay organization. It is good to receive your emails as always. Yours truly, Young.

Early July 2012 In one of my email response to Andy, I wrote: Hi beloved ex-Valet, I’m glad you expressed interest in co-writing one of the five A Harem Boy Saga books. The fourth book will be the best to commence our collaboration if you are serious about working on this joint project with me. I’ll be more than delighted to incorporate your valuable opinions and I’m positive your voice will add credence to the series. The first 3 books center on our first three Arab Household experiences and the numerous interesting and varied characters we encountered during our services. The fourth book is devoted solely to our loving relationship and functioning as a gay couple within the E.R.O.S. context in the late sixties and early seventies epoch. This will be “our” book; a tell-all about our love, our heartaches, our separation and our recent reconnection. This will also give us time to map-out and brainstorm the topics we’ll like to include in the manuscript. Are you are open to my suggestions? I have a few chapters left to complete A Harem Boy Saga – Book II that I had originally considered titling Passion. Recently a more appropriate word has manifested and that word is Unbridled. Maybe we can use Passion for the book we’ll co-write together? Tell me more about your life in New Zealand. As always I love to catch up on your news after our separation. I eagerly await your next correspondance. Forever Yours, Young.

Julian seemed to delight in provoking people as much as possible. He was of the opinion that people liked to get upset. He thought, for instance, that spam was a welcome evil because it gave people an excuse to complain. You were doing them a favor by spamming them. As it happened, he had himself pressed the wrong button on our mailing list at one point so that 350,000 people received repeated e-mails. Our mailing address was put on a number of spam lists, and it wasn’t easy to get off them. Nonetheless, Julian succeeded in putting a positive spin on the mishap by claiming that people were happy when you gave them the chance to get pissed off. Another

Did you ever think maybe you’d just stay, ride it out, see what happened? Was that an option for you?” He didn’t ask defensively, though it took a bit to keep the edge from his voice. He was all but grilling her so he couldn’t go and get upset if he didn’t like the answers he got. But he was human, and this wasn’t any easier on him than it was on her. “It might have been.” “If?” He heard her take a steadying breath and felt himself bracing for her response. “If I’d felt about you the way I felt about the rest of your family. Like you were a brother or something.” “But?” “Looking for a little ego stroke?” She swatted at him then, tried for a playful laugh, but the serious undertone remained. “But I had feelings for you. Well, lust and feelings. We had a friendship, then I had lust. And I really didn’t think, even if you were interested in me, that was something you’d pursue, given your position as employer and me being temporary. So…I don’t know…” “But when you came back here to Maine you didn’t head out again.” “I didn’t go back to Australia either,” she reminded him. When he didn’t say anything for some time, she said, “What are you thinking? I’ve been pretty frank so go ahead, be honest with me.” “Okay,” he said. “I guess I can’t help but think that you didn’t head back out on the road, you didn’t come back to Australia either--but you also didn’t write, keep in touch. And not because you were out in the jungle somewhere, unable to drop a postcard in the mail. You were right here, with all the modern technological conveniences at your fingertips. But you didn’t send a single e-mail. Not even to Sadie. And I can’t help but think that maybe that means we were all a lot more important to you than you wanted to admit or keeping in touch, at least with her, would have been no big deal. You also haven’t even mentioned us to anyone here, as far as I know, other than your uncle. Which, given how long you stayed and how much we’d come to mean to you, seems odd to me, too. So…maybe the only way you thought you could get over us was to put us firmly in your rearview mirror. Only then…you never started looking ahead again either.” She said nothing, and a quick glance showed she was staring out the side window of the car, her hands in her lap, fingers twisting and untwisting. “Or maybe we really were easily left in the past, and the change in you is more because you got home and your entire family was living here, all together, for the first time in your adult life,” he said, giving her an out. “And it makes you want to stay, even though you don’t know what, precisely, you want to do here yourself.” He paused, then said the rest of what he was thinking, what he was feeling. “And maybe you stay because it’s the closest thing you can have to what you had started building with us, and remain safe while having it.

How to locate find out on a Garmin GPS Device Complete Guideline How about receiving message or email on phone that your son/daughter has reached school safely when they actually do so? Don’t you will be relaxed and concentrate more on your work? If you your question how can I do this? Then the answer is with the help of Garmin GPS device. And if next question comes like this How to locate find out on a Garmin GPS Device? Then read complete information mention on page. What Is Garmin GPS Device? Garmin GPS is a device that works on the concept of Global Positioning System. With this device you will not only be able to locate your position, but also you will be able to locate position of person or thing easily. With Garmin there are multiple devices available that works fine to solve all your needs. Garmin GTU10, GPS locator works in same way. This devise is attached to stuff whose location need to be tracked. Person can monitor the activity of items in their smart phone or computer. Benefits of Garmin Locator • You can attach Garmin locator device in your kid bag and draw a virtual parameter of area which you want to track. Once your child reach within the area or out of that area, you will get notification on your phone via mess or email. • Similarly, the position of your pet, car, lovable things can also be tracked • Have you seen in movies how the heroes track location of villain by sending a framed victim with GPS to their location? I am pretty sure devices of Garmin are used there. • With the help of this device accidental bus, cars or any person’s location can be identified too. Check Out Details with Garmin Team So, if you are interested to know more about Garmin devices and How to locate find out on a Garmin GPS Device then give a call to Garmin tech support team. They will answer to all your concerns with perfection. Among all GPS devices Garmin GPS are best. One can trust on accuracy of data present. There are time comes when devices face some hiccups but not often. Also, for that Garmin customer care is there to help users. They can be reached via all communication method i.e. through call, email and online chat. The details for same are mention on web page.

Later, you can shoot your boss an e-mail and comment positively on the new strategy or ideas she suggested and say you are eager to implement them. She’ll appreciate

Each morning, write down three things you’re grateful for. Not the same three every day; find three new things to write about. That trains your brain to search your circumstances and hunt for the positive. Journal for two minutes a day about one positive experience you’ve had over the past twenty-four hours. Write down every detail you can remember; this causes your brain to literally reexperience the experience, which doubles its positive impact. Meditate daily. Nothing fancy; just stop all activity, relax, and watch your breath go in and out for two minutes. This trains your brain to focus where you want it to, and not get distracted by negativity in your environment. Do a random act of kindness over the course of each day. To make this simple, Shawn often recommends a specific act of kindness: at the start of each day, take two minutes to write an email to someone you know praising them or thanking them for something they did. Exercise for fifteen minutes daily. Simple cardio, even a brisk walk, has a powerful antidepressant impact, in many cases stronger (and more long-lasting) than an actual antidepressant! According

2014 One of Andy’s email messages   Young, I’m surprised you asked if I had sexual liaisons with any of the household members without your knowledge. What do you think?               Whatever you did, I did. We were young and enjoying life. Judging from your writing, I take it that you, like me, had a positive experience. Our separation is my one regret.               I was hurt when you didn’t agree to go to New Zealand with me; I wanted to care for you. I also understood that down under wasn’t the fashion world you wanted to be a part of. To succeed as individuals, we needed to be apart. We are both career-driven individuals, and you would not have been happy in New Zealand, especially during the seventies.               I needed to be away from my family, and the University of Canterbury offered me the solace I desired. Still, those early years of our separation were heart-wrenching times. Even though I enjoyed my engineering studies tremendously, I was lost without you. I took to engineering like a fish to water. If you had been there, with me but unhappy, it would have diverted my attention from my studies. The universe always has its way of working things out to make us stronger and more resilient.

Early June 2012 Andy’s reply arrived a couple of days after I emailed him. His message read: Dearest Young, I’m delighted to hear from you. I googled your profile and came across your “Life Of A Harem Boy” blog. I noticed you have omitted the actual names of relevant people and places. I’m glad you thought out the details. Just like the Young I know so well. As much as I’m not in favor of you writing about the clandestine society, I also admire your honesty in telling our positive experiences during our E.R.O.S., Bahriji and the Arab Households years. Those were wonderful times we shared and I missed them tremendously. Most importantly, I missed you; the love we shared was sublime. As much as I love Albert and appreciate our precious moments together, our relationship was vastly different from the love you and I shared. The sensual, sexual and spiritual rapport we had was simply too empyrean. Since our separation I have not been able to find another to enjoy this amorous passion.

Being “out of sync” happens all the time . . . • Have you ever begun a discussion when the timing was not right and your message was subsequently rejected? • Have you ever said the right thing at the wrong time and ended up looking stupid or inappropriate? • Or perhaps rather than having a positive or a negative effect, your message fell on deaf ears and had no effect at all? • Has your poor timing ever resulted in social awkwardness, humiliating rejection, or alienation? • Has anyone ever attempted a serious discussion with you in the middle of your day when you were overwhelmed by phone calls, emails, and appointments?

Handling Resignations   In the course of an organization’s work, boards and officers may be confronted with the resignation of a fellow officer, board member, or committee chairman. There are two reasons people resign from office. The first reason is that something arises in the personal life of the officer that demands his or her time and attention. The officer feels at this time that he or she can’t fulfill the duties of the office and do justice to the organization, so the officer submits a resignation. The second reason is that there is a rift or severe disagreement within the organization. An officer may become angry, disheartened, or vengeful, so he or she submits a resignation. The first thing that the organization should do after it receives a resignation is to figure out why the person is resigning. If the organization really needs this person’s active input, it should find a way to keep him or her. If the person is resigning because of lack of time, then perhaps the organization can appoint an assistant to help with the work. If the person is resigning because he or she can’t attend the meetings, the organization should consider changing the meeting date and time. If the person submits his or her resignation because of organizational problems, the organization needs to look at how its members communicate with each other. Perhaps the members need to be more willing to allow disagreements and hear what others are saying. If an organization strictly obeys the principle of majority rule while protecting the rights of the minority, it can resolve problems in an intelligent, kind, and civil way. A resignation should be a formal letter that includes the date, the name of the person to whom it is addressed, the reason for the resignation, and the person’s signature. The person resigning can mail his or her letter to the secretary or hand it to the secretary in person. Under no circumstance should the secretary or president accept an oral resignation. If a resignation is given to the officer this way, he or she should talk with the person and find out the reasons for the resignation. Perhaps just talking to the person can solve the problem. However, an officer who insists on resigning should put it in writing and submit it to the secretary. This gives the accepting body something to read and consider. Every resignation should be put to a vote. When it is accepted, the office is vacant and should be immediately filled according to the rules for filling vacancies stated in the bylaws. If an officer submits a resignation and then decides to withdraw it, he or she can do this until a vote is taken. It is unjust for a secretary or governing body not to allow a withdrawal of the resignation before a vote is taken. The only way a resignation can’t be withdrawn is if some rule of the organization or a state statute prohibits it. When submitting the resignation, the member resigning should give it to the secretary only and not mail it to everyone in the organization. (An e-mail resignation is not acceptable because it is not signed.) Sending the resignation to every member only confuses matters and promotes gossip and conjecture in the organization. If the member later decides to withdraw his or her resignation, there is much more explaining to do. The other members may see this person as unstable and not worthy of the position.

something that people who have been in the business for a while will also find useful. Straddling the fence can be a somewhat uncomfortable position at times, but I hope the compromise proves worthwhile. Please feel free to send me feedback on the book, including any specific suggestions for improvements and corrections. I can be reached through my publisher, or e-mail me

Here are eight tips for writing effective cover letters.   Address the cover letter to a specific person, ensuring the correct name, title, company, and address. This shows respect for the person you are sending the résumé to. “To Whom It May Concern” salutations should be used only if you can’t determine the name of the hiring person or the company (for instance, when responding to a blind ad). If you were referred by someone, be sure this is included in the first sentence of the cover letter: “Jennifer Wells suggested I contact you in regard to an accounts receivable position you have open …” It’s an attention grabber. If asked to include salary history or requirements, you must address this or risk being disqualified. Provide a healthy range, such as “Over the past five years I have earned between $35,000 and $48,000. However, I am open to any reasonable offer consistent with my ability to produce results and meet your performance expectations.” If asked for salary requirements, use the same strategy: “I am aware that the salary range for a loss prevention manager in the Houston area averages between $75,000 and $110,000. Given my experience and, most importantly, my ability to make significant contributions to your company, I would hope to be on the upper end of this scale.” If you are sending the résumé out electronically, the cover letter can be inserted as the e-mail itself; just attach your résumé. If you prefer that your cover letter is the first page of the attachment, that’s fine. But the general guideline is not to attach multiple files. Make it easy on the hiring manager and send only one attachment or file to open (unless you have a good reason to do otherwise). Do not rehash what is on the résumé. This is disrespectful of the reader’s time. If you have done a good job with your résumé, you want the cover letter to quickly entice the hiring manager to read your résumé. Cover letters should not be preachy. Sales managers know that sales are the heartbeat of any company; you don’t have to lecture them on this. Nurse supervisors know the importance of compassionate patient care; you don’t have to tell them what they already know. Keep the letter short and concise. The cover letter is not the place to preach or teach. It’s the place to invite recipients to read your résumé! Finally, the four most important words on the cover letter are “I respect your time.” The following cover letter is a sample template to use in these challenging and troubled times. Notice the first four words of the second paragraph.

The goal of the e-mail is not so much to attract viable users as to repel the non-viable ones, who greatly outnumber them. . . . A less-outlandish wording that did not mention Nigeria would almost certainly gather more total responses and more viable responses, but would yield lower overall profit. . . . [T]hose who are fooled for a while but then figure it out, or who balk at the last hurdle, are precisely the expensive false positives that the scammer must deter.

Manage Your Team’s Collective Time Time management is a group endeavor. The payoff goes far beyond morale and retention. ILLUSTRATION: JAMES JOYCE by Leslie Perlow | 1461 words Most professionals approach time management the wrong way. People who fall behind at work are seen to be personally failing—just as people who give up on diet or exercise plans are seen to be lacking self-control or discipline. In response, countless time management experts focus on individual habits, much as self-help coaches do. They offer advice about such things as keeping better to-do lists, not checking e-mail incessantly, and not procrastinating. Of course, we could all do a better job managing our time. But in the modern workplace, with its emphasis on connectivity and collaboration, the real problem is not how individuals manage their own time. It’s how we manage our collective time—how we work together to get the job done. Here is where the true opportunity for productivity gains lies. Nearly a decade ago I began working with a team at the Boston Consulting Group to implement what may sound like a modest innovation: persuading each member to designate and spend one weeknight out of the office and completely unplugged from work. The intervention was aimed at improving quality of life in an industry that’s notorious for long hours and a 24/7 culture. The early returns were positive; the initiative was expanded to four teams of consultants, and then to 10. The results, which I described in a 2009 HBR article, “Making Time Off Predictable—and Required,” and in a 2012 book, Sleeping with Your Smartphone , were profound. Consultants on teams with mandatory time off had higher job satisfaction and a better work/life balance, and they felt they were learning more on the job. It’s no surprise, then, that BCG has continued to expand the program: As of this spring, it has been implemented on thousands of teams in 77 offices in 40 countries. During the five years since I first reported on this work, I have introduced similar time-based interventions at a range of companies—and I have come to appreciate the true power of those interventions. They put the ownership of how a team works into the hands of team members, who are empowered and incentivized to optimize their collective time. As a result, teams collaborate better. They streamline their work. They meet deadlines. They are more productive and efficient. Teams that set a goal of structured time off—and, crucially, meet regularly to discuss how they’ll work together to ensure that every member takes it—have more open dialogue, engage in more experimentation and innovation, and ultimately function better. CREATING “ENHANCED PRODUCTIVITY” DAYS One of the insights driving this work is the realization that many teams stick to tried-and-true processes that, although familiar, are often inefficient. Even companies that create innovative products rarely innovate when it comes to process. This realization came to the fore when I studied three teams of software engineers working for the same company in different cultural contexts. The teams had the same assignments and produced the same amount of work, but they used very different methods. One, in Shenzen, had a hub-and-spokes org chart—a project manager maintained control and assigned the work. Another, in Bangalore, was self-managed and specialized, and it assigned work according to technical expertise. The third, in Budapest, had the strongest sense of being a team; its members were the most versatile and interchangeable. Although, as noted, the end products were the same, the teams’ varying approaches yielded different results. For example, the hub-and-spokes team worked fewer hours than the others, while the most versatile team had much greater flexibility and control over its schedule. The teams were completely unaware that their counterparts elsewhere in the world were managing their work differently. My research provide

We still don’t have the full story on Benghazi, but thanks to the dogged efforts of Judicial Watch we know a lot more and are in a position to continue to crack open the Benghazi cover-up. Take the email that showed the military was prepared, indeed was in the process of launching timely assistance that could have made a difference, at least at the CIA annex where two Americans died. The Washington Examiner correctly noted that the email “casts doubt on previous testimony from high level officials, several of whom suggested there was never any kind of military unit that could have been in a position to mount a rescue mission during the hours-long attack on Benghazi.” All this goes to underscore the value of Judicial Watch’s independent watchdog activities and our leadership in forcing truth and accountability over the Benghazi scandal. The lies and inaction by President Obama, Hillary Clinton, and Susan Rice (who is now Obama’s national security adviser) were monstrous. Rather than tell the truth, and risk political blowback for the Libya mess and the lack of security, the Obama administration abandoned those under fire and pretended that the attack had nothing to do with terrorism. Judicial Watch saw through the lies and began what has become the most nationally significant investigation ever by a non-governmental entity. Our Benghazi FOIA requests and subsequent lawsuits changed history. Our disclosure of White House records confirming that top political operatives at the White House concocted the talking points used by Susan Rice to mislead the American people in order save Obama’s reelection prospects rocked Washington. These smoking-gun documents embarrassed all of Congress and forced Speaker John Boehner to appoint the House Select Committee on Benghazi. And, as you’ll see, the pressure from our Benghazi litigation led to the disclosure of the Clinton email scandal, the historical ramifications of which we are now witnessing. If the American people had known the truth—that Barack Obama, Hillary Clinton, and other top administration officials knew that the Benghazi attack was an al-Qaeda terrorist attack from the get-go—and yet lied and covered this fact up—Mitt Romney might very well be president. Our Benghazi disclosures also show connections between the collapse in Libya and the ISIS war—and confirm that the US knew remarkable details about the transfer of arms from Benghazi to Syrian jihadists.

Studies have shown that for people to be happy and productive at work, they need to experience positive interactions (appreciation, praise) vs. negative (reprimands, criticism) with their manager in a ratio of at least 3:1. (Watch out: For a marriage to work, you actually need a 5:1 ratio!!) So make it a simple habit to thank people each and every day — and that includes using the word generously in emails to your team.

course, I loved it”: Ibid. “It fairly well takes the position”: The New York Times, May 23, 1963. He came across the Atlantic: Author interview with Jacqueline Grobarek, October 2013. “if it had not been for”: Peter, Zyklus, unpaginated. “A mighty good American”: Newsletter, The Charles Hancock Reed Papers. “He lives through the Regiment”: Ibid. “He was a peaceful, kind person”: Author interview with Anne Stewart, October 2013. “It was 34 years”: Ibid. The international Lipizzaner registry: Current numbers of Lipizzaners comes from an email interview with Karin Mayrhofer, press spokeswoman for the Spanish Riding School, Vienna.

Your energy has far more power than you can even imagine. There is energy in your spoken words, in your e-mails, and in your physical presence. When we function from a fearful, low-level energetic state, our thoughts and energy can literally pollute the world. Conversely, when we function from a place of positive energy, the world around us becomes more positive. The truth is that fear cannot coexist with love. Therefore, we must learn how to dissolve all boundaries with love by taking responsibility for our own energy. In doing so, we’ll raise the energy around us.

Even when you think no one is watching, good people, kind people, smart people, the senior people you want to work with and for, recognize this kind of work. We see you. We praise your work and talk about how amazing you are in secret boss e-mails we send to each other: “If you ever have a position open, this is the person you should hire.” “Oh, I just heard you hired X, that was a VERY SMART move.” We go out of our way for you. We recommend you for jobs you don’t even know you want. Your goodness, coupled with hard work and skill, means something, even when you feel most despondent, even when you’re dealing with dark office bullshit. Even when you think it does not, your greatness counts.

Prioritizing Your Email Roadmap Chances are you’ll need a Hail Mary. And a Net Promoter Score survey email. And a newsletter. And… And… And… If you are getting started with your email program, the list of emails you’ll need will probably be very long. Do you need to do everything at once? Definitely not. In fact, it’s best to start your program by aligning with business priorities and getting results before thinking about expanding. What areas are most troublesome in your business right now? What metric are you expected to move with email? Is it: Engagement? Retention? Conversion? Revenue? Signups? If none of those stick out above the rest, start from the top. Welcome and onboarding emails set the tone for product usage. Better onboarding and value communication lead to reductions in churn and disengagement down the road. Welcome and onboarding emails are also sent to most, if not all, of your users, thus they have a greater potential to influence user behaviors. At Highlights, for example, we set up a welcome email, five onboarding emails, and an upsell email the week before we launched the product. The goal was to maximize the number of people in a position to convert. It also allowed us to start getting some data to optimize performance. In general, you’ll want to prioritize emails that: send a lot (large volume of sends); send consistently (every day, or every week at least); and have the potential to have a big impact on a key business goal. In the beginning especially, you want to make sure that you have a clear goal or metric to monitor with the aim of evaluating performance with user data. Start implementing a first sequence, test, gather data, and move on to the next sequence.

You need a good process for qualifying prospects before they get to you so you’re not stuck doing demos with people who will pay you $30 a month or are the wrong fit for your product. Dialing in your positioning, website, and marketing is one way to make sure you’re attracting the right prospects and weeding out those who aren’t a good match. Using a qualifying form to schedule a demo is also good. Have them put in the company’s name, the company’s size, their best work email, and other information you need to know. Weeding through those prospects can be time-consuming—especially if you have a dual funnel with low-priced and enterprise-level tiers. Here’s a hack: At Drip, anytime someone clicked “Book a Demo,” they got a pop-up that asked for their name and value metric (i.e., how many subscribers they had). If they put in a low number, they were redirected to a page with a video demo, a 10-minute screencast of me walking through the product. If they put in a high number, they were directed to our scheduling link to book a time for a more extensive conversation. As Drip grew, the cutoff number for in-person demos grew, too. At first, we were doing demos for people in our lowest tiers because it was early and we wanted to learn about our market by talking to anyone we could. Bit by bit, we ratcheted up the number on the form based on how many salespeople had the bandwidth to run demos.

They are slight edge actions for happiness: happy habits. Each morning, write down three things you’re grateful for. Not the same three every day; find three new things to write about. That trains your brain to search your circumstances and hunt for the positive. Journal for two minutes a day about one positive experience you’ve had over the past twenty-four hours. Write down every detail you can remember; this causes your brain to literally reexperience the experience, which doubles its positive impact. Meditate daily. Nothing fancy; just stop all activity, relax, and watch your breath go in and out for two minutes. This trains your brain to focus where you want it to, and not get distracted by negativity in your environment. Do a random act of kindness over the course of each day. To make this simple, Shawn often recommends a specific act of kindness: at the start of each day, take two minutes to write an email to someone you know praising them or thanking them for something they did. Exercise for fifteen minutes daily. Simple cardio, even a brisk walk, has a powerful antidepressant impact, in many cases stronger (and more long-lasting) than an actual antidepressant! According to Shawn, if you do any one of these things faithfully for just three weeks, twenty-one days in a row, it will start to become a habit—a happy habit.

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THINGS I LEARNED FROM DAVID CARR: A LIST Listen when you enter a room. Don’t buy into your myth. Don’t be the first one to talk, but if you do talk first, say something smart. Speak and then stop; don’t stutter or mumble; be strong in what you have to say. Be defiant. You have to work the phones. Call people. Don’t rely on emails. Ask questions but ask the right questions. Ask people what mistakes they’ve made so you can get their shortcuts. Know when enough is enough. Make eye contact with as many people as possible. Don’t be in shitty relationships because you are tired of being alone. Be grateful for the things you have in this life. You are lucky. Practice patience even though it’s one of the hardest things to master. Failure is a part of the process, maybe the most important part. Alcohol is not a necessary component of life. Street hotdogs are not your friend. Remind yourself that nobody said this would be easy. If more negative things come out of your mouth than positive, then Houston, we have a problem. We contain multitudes. Always love (See band: Nada Surf). Have a dance move and don’t be afraid to rock it. Don’t go home just because you are tired. Don’t take credit for work that is not yours. If your boss does this, take note. Be generous with praise and be specific in that praise: “That line was killer.” Cats are terrible; they poop in your house. Say what you mean and mean what you say. Do the next right thing. Our dogs are us. Only cuter. And finally: You are loved and you belong to me, the world, and yourself. BOOKS I READ WHILE WRITING THIS BOOK The Night of the Gun: A Reporter Investigates the Darkest Story of His Life—His Own by David Carr The Art of Memoir by Mary Karr The Year of Magical Thinking by Joan Didion The Gilded Razor: A Memoir by Sam

for Berners-Lee today there is some regret as he looks back at the birth of the Web. The Web was built to decentralize power and create open access, yet, he noted, “popular and successful services (search, social networking, email) have achieved near-monopoly status. Although industry leaders often spur positive change, we must remain wary of concentrations of power.” Notice the tentative voice: he doesn’t mention Google and Facebook by name. Tim Berners-Lee never got rich on his invention. He gave it to the world for free, so he remains dependent on research funding from giant corporations.

Each morning, write down three things you’re grateful for. Not the same three every day; find three new things to write about. That trains your brain to search your circumstances and hunt for the positive. Journal for two minutes a day about one positive experience you’ve had over the past twenty-four hours. Write down every detail you can remember; this causes your brain to literally reexperience the experience, which doubles its positive impact. Meditate daily. Nothing fancy; just stop all activity, relax, and watch your breath go in and out for two minutes. This trains your brain to focus where you want it to, and not get distracted by negativity in your environment. Do a random act of kindness over the course of each day. To make this simple, Shawn often recommends a specific act of kindness: at the start of each day, take two minutes to write an email to someone you know praising them or thanking them for something they did. Exercise for fifteen minutes daily. Simple cardio, even a brisk walk, has a powerful antidepressant impact, in many cases stronger (and more long-lasting) than an actual antidepressant! According to Shawn, if you do any one of these things faithfully for just three weeks, twenty-one days in a row, it will start to become a habit—a happy habit. You will have literally begun to rewire your brain to see the world in a different way, and as a result, to be happier on an everyday basis. An interesting thing is that you don’t have to do all five at once—in fact, Shawn actually recommends that you don’t even try to do that, but instead start with just one and keep repeating it until it becomes a habit, then add another, and so on.

The Six Principles of Cyber Security: Cybersecurity starts with prevention. Follow the Six Principles of Cyber Security to keep your computer and network safe. When it comes to data protection, use strong encryption and keep copies off-site. Be suspicious of unsolicited email offers and don’t open attachments from people you don’t know. Regularly back up your files to be in a good position in case of an emergency. Finally, use common sense when online. Hire A Ethical Hacker

After all, few of us are in a position not to attempt to get through our email, even if the consequence is that we receive more email. The same applies to life’s other responsibilities, too: we’re often obliged to find ways to cram more into the same amount of time, even if we end up feeling busier as a result.

1.​Testimonials: Let others do the talking for you. If you have satisfied customers, place a few testimonials on your website. Testimonials give potential customers the gift of going second. They know others have worked with you and attained success. Avoid stacking ten to twenty testimonials; otherwise you run the risk of positioning yourself as the hero. Three is a great number to start with and will serve the need most customers have to make sure you know what you are doing. Also, avoid rambling testimonials that heap endless praise on your brand. It won’t take long for a customer to trust you, so keep a testimonial brief. 2.​Statistics: How many satisfied customers have you helped? How much money have you helped them save? By what percentage have their businesses grown since they started working with you? A simple statement like the e-mail marketing platform Infusionsoft’s “125,000 users trust [our] award-winning automation software”6 is all your potential customer needs. Moreover, this scratches the itch of the left-brained consumer who loves numbers, statistics, and facts. 3.​Awards: If you’ve won a few awards for your work, feel free to include small logos or indications of those awards at the bottom of your page. Again, there’s no need to make a big deal about it, but awards go a long way in earning your customer’s trust, even if they’ve never heard of the award. 4.​Logos: If you provide a business-to-business product or service, place logos of known businesses you’ve worked with in your marketing collateral. Customers want to know you’ve helped other businesses overcome their same challenges. When they recognize another business you’ve worked with, it provides social proof you have the ability to help them win the day.

Congress should also prohibit the appointment of relatives in the first and second degrees from positions other than on honorary boards and commissions with minor duties. When John F. Kennedy made his brother Robert attorney general in 1961 he may have made a wise choice, but that decision should not excuse nepotism in a nation with no shortage of talent for high government positions. As Sarah Kendzior and others have shown, nepotism is an early indicator of likely criminality and dictatorial tendencies. Two other reforms would encourage integrity. One would be to strengthen our whistleblower laws. Various journalists, me included, got information from whistleblowers during the Trump years. But not until he was out of office did we learn about the use of secret subpoenas to seize telephone, email and other records of members of Congress who were critical of the president and some journalists under surveillance, which is anathema to a free society. That kind of action is outrageous, but it also shows the reason we need to strengthen whistleblower protections

Networking Beats The HR Elimination System Every Time In a LinkedIn post, Lynda Spiegel shared that she submitted her resume to two different companies, both looking for a senior level human resources executive with global experience. Lynda's experience matched most of the requirements. However, within hours of hitting "send," she received emails from both companies telling her there were other candidates more qualified for the position. Fortunately, Lynda had used her connections to send her resume to the hiring managers at both firms. Within one day of the ATS rejection, she received calls from these hiring managers asking her to interview based on the strength of her resume.

So, how do we make things better? Given so many obstacles, both internal and external, discussed above, how can a bisexual person come to a positive bisexual identity? Understand the social dynamics of oppression and stereotyping. Get support and validation from others. Join a support group. Subscribe to an email list. Attend a conference. Read books and blogs about bisexuality. Get a good bi-affirming therapist. Find a friend (or two or twenty) to talk to. Silence kills. I encourage bisexual people to come out as bisexual to the maximum extent that you can do so safely. Life in the closet takes an enormous toll on our emotional well-being. Bisexuals must remember that neither bisexuals nor gays and lesbians created heterosexism and that as bisexuals we are its victims as well as potential beneficiaries. Although we must be aware that we, as bisexuals, may—because of the gender/sex of our partner compared to our own gender/sex at a given point in our lives—be accorded privileges that are denied to gays, lesbians and to transgender people of any orientation, this simply calls for us to make thoughtful decisions about how to live our lives. We did not create the inequities, and we must not feel guilty for who we are; we need only be responsible for our actions.

Roll out the welcome mat, Isaiah had written as his only comment on the forwarded email from the Asteri’s imperial secretary announcing the new positions. “They’re not bad,” Hunt said, staring blankly at the revelers now gathering around a Fae male doing a keg stand in the corner. “That’s the problem.” Bryce’s brows bunched as she scanned the email. “Ephraim—he currently shares Rodinia with Jakob. Yeah, he seems decent enough. But he’s going to northern Pangera. Who … Oh. Who the Hel is Celestina?” Hunt frowned. “She’s stayed out of the spotlight. She oversees Nena—population, like, fifty. She has one legion under her command. One. She doesn’t even have a triarii. The legion is literally controlled by the Asteri—all watchdogs for the Northern Rift. She’s a figurehead.” “Big promotion, then.” Hunt grunted. “Everything I’ve heard about her sounds unusually nice.” “No chance it’s true?” “Where Archangels are concerned? No.” He crossed his arms. Fury said from the couch, “For what it’s worth, Athalar, I haven’t heard anything bad, either.” Juniper asked, “So this is promising, right?” Hunt shook his head. This wasn’t a conversation to have in public, but he said, “I can’t figure out why the Asteri would appoint her here, when she’s only handled a small territory until now. She must be their puppet.

When Mom says “bong,” she means her nebulizer. It turns water into vapor, and she huffs it all day like a singer breathing hot mist before a performance. Except Mom’s machine is handheld. I’m surprised she doesn’t carry it in a gun sling. But my mom is not just inhaling water. “Let’s get some colloidal silver in those lungs,” she says. Second to prayer, colloidal silver is Mom’s insurance policy on life. She makes her own, soaking two silver rods in a glass vat of water that sits next to her kitchen sink. I’ll let her explain it. This is from one of her emails telling me how to live forever: “I use distilled water and 99% pure silver rods. The rods are connected to a positive and negative charge (think of a jumper cable for your car) and they are immersed in the distilled water. Some people leave the rods in the water 2–4 hours. I leave mine in for 8–12 hours so my silver water is extra strength and powerful…I drink ¼ cup colloidal silver in a glass of water before bed, and have for years and years. RARELY am I ever sick. I take a bottle of colloidal silver on every trip (especially overseas) in case I pick up a stomach bug or am around anyone who is sick. I use it on wounds, use it for pink eye, ear infections, the flu, and more because it kills over 600 viruses and most bacteria, including MRSA. There are also studies that show the benefits of colloidal silver against cancer.” Every time I’m home, she gives me a bottle of the stuff to take back to Los Angeles. I, like a good millennial, googled its effectiveness. The scientific establishment seems to believe that colloidal silver does approximately nothing good, and in large quantities, some bad. Perhaps you’ve seen the viral meme of the old blue man? He consumed so much colloidal silver that his skin dyed blue from the inside. He looks like a Smurf with a white beard. Well, he looked like a Smurf. He’s dead. Maybe from something common like heart failure, but… When I told my mother this, she wouldn’t hear it. “I know it works. I’ve been using it for years. I don’t care what those articles say. I’ve read hundreds of articles about it.